Global Technology Solutions Ltd
ServiceNow Technical Architect - DV Cleared Location: Remote (UK-based with travel to client sites)Salary: £90,000 - £110,000 per annum + 10% annual bonusClearance: Must hold active DV (Developed Vetting) clearance We are seeking an experienced ServiceNow Technical Architect to join a high-performing delivery team, leading the design and delivery of complex ServiceNow solutions across enterprise and public sector environments. This is a remote role with UK-based travel to client sites as required. This is a senior, client-facing position suited to a technical leader who combines deep platform expertise with strong stakeholder engagement skills. You will define architectural direction, guide delivery teams, and play a critical role in shaping large-scale ServiceNow programmes. Key Responsibilities Architectural Leadership Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB Define architecture standards, integration patterns, and platform strategy across engagements Produce high-quality solution architecture and design documentation Ensure all solutions align with best practices, are scalable, and remain upgrade-safe Delivery & Technical Governance Act as the senior technical escalation point across the full delivery lifecycle Conduct design and code reviews, ensuring quality and consistency Identify and mitigate technical risks across programmes Oversee platform health including performance, instance strategy, and upgrade planning Client Engagement & Pre-Sales Build trusted relationships with senior client stakeholders Lead solution workshops, scoping sessions, and architectural discussions Translate complex requirements into clear, deliverable technical solutions Support pre-sales activities including proposals and demonstrations Leadership & Practice Development Mentor and develop consultants across the technical team Contribute to best practices, reusable assets, and internal capability development Stay current with ServiceNow platform innovations, including AI capabilities Help shape the ongoing growth and maturity of the technical practice Skills & Experience Proven experience as a ServiceNow Technical Architect or senior technical lead Deep expertise across ITSM, ITOM, and CMDB / CSDM Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security Hands-on development capability across Flows, Business Rules, Script Includes, UI Policies, and custom applications Experience delivering complex, enterprise-scale solutions end-to-end Strong leadership and stakeholder management skills Excellent communication skills, able to engage both technical and non-technical audiences Must hold active DV security clearance ServiceNow certifications such as CSA and CIS-ITSM (CTA desirable) Desirable ServiceNow Certified Technical Architect (CTA) or working towards Experience with AI/ML capabilities within the ServiceNow platform Background in public sector, defence, or highly regulated environments Additional ServiceNow certifications across ITOM or other modules Knowledge of ITIL frameworks Benefits Private medical insurance Death in service cover Ongoing training and certification support 10% annual bonus Share scheme This is a key leadership role offering the opportunity to work on complex, high-impact ServiceNow programmes, influence architectural direction, and play a central role in delivering innovative solutions within a secure environment. Apply now to take the next step in your career.
ServiceNow Technical Architect - DV Cleared Location: Remote (UK-based with travel to client sites)Salary: £90,000 - £110,000 per annum + 10% annual bonusClearance: Must hold active DV (Developed Vetting) clearance We are seeking an experienced ServiceNow Technical Architect to join a high-performing delivery team, leading the design and delivery of complex ServiceNow solutions across enterprise and public sector environments. This is a remote role with UK-based travel to client sites as required. This is a senior, client-facing position suited to a technical leader who combines deep platform expertise with strong stakeholder engagement skills. You will define architectural direction, guide delivery teams, and play a critical role in shaping large-scale ServiceNow programmes. Key Responsibilities Architectural Leadership Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB Define architecture standards, integration patterns, and platform strategy across engagements Produce high-quality solution architecture and design documentation Ensure all solutions align with best practices, are scalable, and remain upgrade-safe Delivery & Technical Governance Act as the senior technical escalation point across the full delivery lifecycle Conduct design and code reviews, ensuring quality and consistency Identify and mitigate technical risks across programmes Oversee platform health including performance, instance strategy, and upgrade planning Client Engagement & Pre-Sales Build trusted relationships with senior client stakeholders Lead solution workshops, scoping sessions, and architectural discussions Translate complex requirements into clear, deliverable technical solutions Support pre-sales activities including proposals and demonstrations Leadership & Practice Development Mentor and develop consultants across the technical team Contribute to best practices, reusable assets, and internal capability development Stay current with ServiceNow platform innovations, including AI capabilities Help shape the ongoing growth and maturity of the technical practice Skills & Experience Proven experience as a ServiceNow Technical Architect or senior technical lead Deep expertise across ITSM, ITOM, and CMDB / CSDM Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security Hands-on development capability across Flows, Business Rules, Script Includes, UI Policies, and custom applications Experience delivering complex, enterprise-scale solutions end-to-end Strong leadership and stakeholder management skills Excellent communication skills, able to engage both technical and non-technical audiences Must hold active DV security clearance ServiceNow certifications such as CSA and CIS-ITSM (CTA desirable) Desirable ServiceNow Certified Technical Architect (CTA) or working towards Experience with AI/ML capabilities within the ServiceNow platform Background in public sector, defence, or highly regulated environments Additional ServiceNow certifications across ITOM or other modules Knowledge of ITIL frameworks Benefits Private medical insurance Death in service cover Ongoing training and certification support 10% annual bonus Share scheme This is a key leadership role offering the opportunity to work on complex, high-impact ServiceNow programmes, influence architectural direction, and play a central role in delivering innovative solutions within a secure environment. Apply now to take the next step in your career.
Onyx-Conseil
Release Manager 6 Month contract initially + Extensions Based: Onsite - Wokingham Rate: £400 - £450 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Release Manager to join the team. The Release Manager will lead and coordinate network release activities and CNI (Critical National Infrastructure) cutovers, ensuring controlled, secure, and high quality deployments across mission critical environments. The role requires strong leadership during complex cutovers, excellent planning skills, and experience working with network engineering, infrastructure, cyber security, and operations teams. Candidates must be eligible for UK Security Check (SC) clearance; active SC is advantageous. Key Responsibilities Release Planning & Governance Own the end to end release lifecycle for network and CNI related changes. Define and maintain a cutover plan, release calendar, and integrated deployment timelines. Coordinate with network, security, test, environment, and change management teams to ensure readiness. Conduct release readiness reviews, impact assessments, and Go/No-Go meetings. Network & CNI Cutover Coordination Lead network cutovers including: WAN/LAN migrations SD WAN transitions Firewall/proxy/security rule changes Routing updates, IP schema changes CNI protected service migrations Oversee Major Releases, Emergency Releases, and CNI off-peak cutovers. Validate pre cutover configuration baselines, rollback plans, and network dependencies. Monitor real time cutover execution, manage escalations, and coordinate between engineering teams. Deployment & Technical Oversight Ensure deployment artefacts (config files, templates, scripts) are validated and approved. Oversee automated and manual releases across environments. Ensure alignment with security, architecture, and compliance requirements. Work with Test Leads to ensure post cutover verification (PCV) is completed and documented. Risk, Change & Compliance Management Identify risks, interdependencies, and mitigation actions for all network releases. Ensure adherence to ITIL Change Management processes for CNI environments. Produce accurate release documentation, evidence packs, and audit logs. Support incident reviews and root cause analysis for failed or partially successful releases. Stakeholder Communication Provide clear communication to project managers, network leads, operational teams, and CNI governance stakeholders. Deliver daily/weekly release status reports, dashboards, and cutover readiness summaries. Facilitate cross team coordination during complex CNI related implementation windows. Key Skills & experience Ideally 5+ years of experience as a Release Manager or Delivery Lead for network or infrastructure projects. Strong understanding of: Enterprise networks (WAN/LAN) SD WAN architectures Routing (BGP/OSPF), firewalls, load balancers Secure network zones & segmentation (CNI/OT/IT) Cloud/on prem hybrid network models Experience managing complex cutovers, migrations, and multi vendor network deployments. Familiarity with CI/CD tools (Azure DevOps, Jenkins, GitLab) and ServiceNow/JIRA for change governance. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Release Manager 6 Month contract initially + Extensions Based: Onsite - Wokingham Rate: £400 - £450 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Release Manager to join the team. The Release Manager will lead and coordinate network release activities and CNI (Critical National Infrastructure) cutovers, ensuring controlled, secure, and high quality deployments across mission critical environments. The role requires strong leadership during complex cutovers, excellent planning skills, and experience working with network engineering, infrastructure, cyber security, and operations teams. Candidates must be eligible for UK Security Check (SC) clearance; active SC is advantageous. Key Responsibilities Release Planning & Governance Own the end to end release lifecycle for network and CNI related changes. Define and maintain a cutover plan, release calendar, and integrated deployment timelines. Coordinate with network, security, test, environment, and change management teams to ensure readiness. Conduct release readiness reviews, impact assessments, and Go/No-Go meetings. Network & CNI Cutover Coordination Lead network cutovers including: WAN/LAN migrations SD WAN transitions Firewall/proxy/security rule changes Routing updates, IP schema changes CNI protected service migrations Oversee Major Releases, Emergency Releases, and CNI off-peak cutovers. Validate pre cutover configuration baselines, rollback plans, and network dependencies. Monitor real time cutover execution, manage escalations, and coordinate between engineering teams. Deployment & Technical Oversight Ensure deployment artefacts (config files, templates, scripts) are validated and approved. Oversee automated and manual releases across environments. Ensure alignment with security, architecture, and compliance requirements. Work with Test Leads to ensure post cutover verification (PCV) is completed and documented. Risk, Change & Compliance Management Identify risks, interdependencies, and mitigation actions for all network releases. Ensure adherence to ITIL Change Management processes for CNI environments. Produce accurate release documentation, evidence packs, and audit logs. Support incident reviews and root cause analysis for failed or partially successful releases. Stakeholder Communication Provide clear communication to project managers, network leads, operational teams, and CNI governance stakeholders. Deliver daily/weekly release status reports, dashboards, and cutover readiness summaries. Facilitate cross team coordination during complex CNI related implementation windows. Key Skills & experience Ideally 5+ years of experience as a Release Manager or Delivery Lead for network or infrastructure projects. Strong understanding of: Enterprise networks (WAN/LAN) SD WAN architectures Routing (BGP/OSPF), firewalls, load balancers Secure network zones & segmentation (CNI/OT/IT) Cloud/on prem hybrid network models Experience managing complex cutovers, migrations, and multi vendor network deployments. Familiarity with CI/CD tools (Azure DevOps, Jenkins, GitLab) and ServiceNow/JIRA for change governance. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Appvia
Head of Delivery and Service Location: London, UK (Hybrid - min 2 days per week in office) Contract: Permanent, Full-time Package: £90,000 - £110,000 + 10% Bonus + 10% Shares + Benefits (see more below) About Us Appvia is a specialist cloud and platform engineering consultancy and product house helping organisations build, secure, and scale in the cloud. We work with public and private sector customers to design modern cloud platforms, embed strong engineering practices, and enable teams to deliver software faster and more reliably. Our focus is on platform engineering, DevOps, automation, and cloud-native delivery - creating foundations that balance developer velocity with security, resilience, and governance. We deliver across four complementary service lines: Platform Engineering, Modernisation & Migration, Data & AI, and Managed Services (24 7 cloud operations, FinOps, and platform management). Our team of 100% UK-based, SC-cleared engineers brings practical expertise from building open source tools for the Kubernetes and CNCF ecosystem. We work with organisations including the Bank of England, the Home Office, London Stock Exchange and Ralph Lauren. About the Role As Head of Delivery and Service, you will be a senior leader responsible for ensuring the success of Appvia's delivery management across all customer engagements, leading our managed service capability, and acting as a lead delivery principal on short term, outcome driven work where required. This role bridges agile project delivery with ITIL aligned service management, ensuring that Appvia's customers receive outstanding outcomes from both our consulting engagements and ongoing operational services. You will own the end to end delivery lifecycle from engagement inception through to steady state service operations, building the processes, frameworks, and team capability that allow Appvia to scale delivery quality as we grow. You will be equally comfortable running a sprint planning session, chairing a Change Advisory Board, and presenting delivery performance to a customer's C suite. This is a hands on leadership role for someone who leads by example and thrives in a fast moving, growth oriented consultancy environment. Interview process - 4 stages Initial conversation with our Talent Acquisition Manager Technical Interview with the Hiring Manager Presentation with Head of Operations/Cloud Architecture Leadership Final Interview Important: As some of our public sector clients require Security Clearance, you will need to be eligible, meaning: British Citizen or ILR To have resided in the UK for at least the last 5 years Have no criminal records Have no financial irregularities Delivery Management Own the delivery management function across all customer engagements, ensuring projects are delivered on time, within budget, and to agreed scope and quality standards. Establish, continuously improve, and govern Appvia's delivery framework, embedding agile best practices (Scrum, Kanban, SAFe where appropriate) across all teams. Act as the escalation point for delivery risks, blockers, and customer concerns, working proactively to resolve issues before they impact outcomes. Partner with the sales and pre sales teams to shape engagements, define statements of work, and ensure deliverability of commercial commitments. Provide delivery governance through regular reporting, RAID management, and stakeholder communication at all levels. Coach and mentor delivery managers and scrum masters across the business, building a high performing delivery community of practice. Lead Delivery Principal Personally lead delivery on strategic, short term, outcome driven engagements such as Platform Accelerators, Landing Zone deployments, Cloud Assessments, and AI Accelerators. Act as a hands on delivery lead: facilitate ceremonies, remove impediments, and drive pace and focus in cross functional engineering teams. Define and track success metrics for each engagement, ensuring outcomes are evidenced and communicated to customers. Manage the transition from project delivery into managed service operations, ensuring seamless handover with full knowledge transfer. Managed Service Leadership Lead and grow Appvia's Managed Services capability, encompassing 24 7 cloud operations, FinOps, security monitoring, and platform management for customers across AWS, Azure, and GCP. Define and own the service management framework, incorporating ITIL best practices across the full service lifecycle: Incident Management, Problem Management, Change Management, Service Level Management, Configuration Management, Release Management, Knowledge Management, and Continual Service Improvement. Establish, negotiate, and manage Service Level Agreements (SLAs), Operating Level Agreements (OLAs), and underpinning contracts with customers and third party providers. Own the service catalogue and ensure it accurately reflects Appvia's managed service offerings and support levels. Implement and manage ITSM tooling (e.g. Jira Service Management, ServiceNow or equivalent) to support efficient service operations and reporting. Chair regular Service Review meetings with customers, providing performance reporting against SLAs, trend analysis, and improvement recommendations. Drive continual service improvement initiatives informed by incident trends, customer feedback, and operational data. Ensure robust Major Incident Management processes are in place, including communication protocols, post incident reviews, and root cause analysis. Own capacity and availability management, including proactive monitoring, scaling recommendations, and FinOps aligned resource optimisation. People & Culture Build, lead, and develop the delivery and service management team, ensuring adequate capacity and capability to meet growing demand. Foster a culture of accountability, transparency, and continuous improvement across delivery and service functions. Represent the delivery and service management function at leadership level, contributing to company strategy and operational planning. About You You are a senior delivery and service management leader with a strong technical grounding, exceptional stakeholder presence, and a genuine passion for agile ways of working. You thrive in client facing roles where you can influence outcomes, lead complex programmes, and own the success of long term customer partnerships. You are comfortable operating in a fast moving, growth oriented environment and can adapt to evolving client needs and service models. You'll bring: A proactive, "get things done" mindset with the ability to take ownership of delivery and service outcomes and drive through ambiguity. Strategic thinking with execution focus - able to map business strategy to delivery plan to operational reality. Customer centric orientation: someone who prioritises client value, anticipates needs, and builds trust and long term partnerships. Collaborative leadership style with the ability to work across internal teams, influence without direct authority, and build shared ownership. Technical curiosity and continuous learning - staying ahead of cloud trends, platform engineering best practices, and ITSM developments. Essential Experience 8+ years' experience in delivery management, service management, or programme leadership within a technology consultancy, managed services provider, or SaaS company. Exemplary agile practitioner with deep, hands on experience across Scrum, Kanban, and scaled agile frameworks (SAFe, LeSS, or equivalent). Experience with IT service management functions, with comprehensive knowledge of ITIL 4 (or ITIL v3) across the service lifecycle. Proven ability to define, negotiate, and manage SLAs and OLAs for managed service contracts. Experience with Major Incident Management, post incident review, and root cause analysis disciplines. Demonstrable experience as a delivery lead on complex, multi workstream cloud and platform engineering engagements. Strong understanding of cloud native technologies, DevOps practices, and platform engineering concepts (Kubernetes, infrastructure as code, CI/CD). Proven people leadership: hiring, coaching, and developing delivery managers, service managers, and scrum masters. Excellent stakeholder management - confident communicating at C suite, technical, and operational levels. Experience shaping consulting engagements, including commercial awareness around statements of work, T&M, and fixed price delivery models. Nice to Have Experience working with UK public sector clients, ideally within regulated or security cleared environments. Active SC Clearance (or previously held). Familiarity with FinOps practices and cloud cost optimisation. Experience with ISO 27001, Cyber Essentials Plus, or similar compliance frameworks. Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Agilist, or equivalent agile certifications. PMP, PRINCE2, or MSP qualifications. Hands on understanding of Kubernetes, container orchestration, and cloud platform architecture (AWS, Azure, GCP). Experience building or scaling a managed services business line from early stage. Experience implementing and operating ITSM tooling (ServiceNow, Jira Service Management, or similar). . click apply for full job details
Head of Delivery and Service Location: London, UK (Hybrid - min 2 days per week in office) Contract: Permanent, Full-time Package: £90,000 - £110,000 + 10% Bonus + 10% Shares + Benefits (see more below) About Us Appvia is a specialist cloud and platform engineering consultancy and product house helping organisations build, secure, and scale in the cloud. We work with public and private sector customers to design modern cloud platforms, embed strong engineering practices, and enable teams to deliver software faster and more reliably. Our focus is on platform engineering, DevOps, automation, and cloud-native delivery - creating foundations that balance developer velocity with security, resilience, and governance. We deliver across four complementary service lines: Platform Engineering, Modernisation & Migration, Data & AI, and Managed Services (24 7 cloud operations, FinOps, and platform management). Our team of 100% UK-based, SC-cleared engineers brings practical expertise from building open source tools for the Kubernetes and CNCF ecosystem. We work with organisations including the Bank of England, the Home Office, London Stock Exchange and Ralph Lauren. About the Role As Head of Delivery and Service, you will be a senior leader responsible for ensuring the success of Appvia's delivery management across all customer engagements, leading our managed service capability, and acting as a lead delivery principal on short term, outcome driven work where required. This role bridges agile project delivery with ITIL aligned service management, ensuring that Appvia's customers receive outstanding outcomes from both our consulting engagements and ongoing operational services. You will own the end to end delivery lifecycle from engagement inception through to steady state service operations, building the processes, frameworks, and team capability that allow Appvia to scale delivery quality as we grow. You will be equally comfortable running a sprint planning session, chairing a Change Advisory Board, and presenting delivery performance to a customer's C suite. This is a hands on leadership role for someone who leads by example and thrives in a fast moving, growth oriented consultancy environment. Interview process - 4 stages Initial conversation with our Talent Acquisition Manager Technical Interview with the Hiring Manager Presentation with Head of Operations/Cloud Architecture Leadership Final Interview Important: As some of our public sector clients require Security Clearance, you will need to be eligible, meaning: British Citizen or ILR To have resided in the UK for at least the last 5 years Have no criminal records Have no financial irregularities Delivery Management Own the delivery management function across all customer engagements, ensuring projects are delivered on time, within budget, and to agreed scope and quality standards. Establish, continuously improve, and govern Appvia's delivery framework, embedding agile best practices (Scrum, Kanban, SAFe where appropriate) across all teams. Act as the escalation point for delivery risks, blockers, and customer concerns, working proactively to resolve issues before they impact outcomes. Partner with the sales and pre sales teams to shape engagements, define statements of work, and ensure deliverability of commercial commitments. Provide delivery governance through regular reporting, RAID management, and stakeholder communication at all levels. Coach and mentor delivery managers and scrum masters across the business, building a high performing delivery community of practice. Lead Delivery Principal Personally lead delivery on strategic, short term, outcome driven engagements such as Platform Accelerators, Landing Zone deployments, Cloud Assessments, and AI Accelerators. Act as a hands on delivery lead: facilitate ceremonies, remove impediments, and drive pace and focus in cross functional engineering teams. Define and track success metrics for each engagement, ensuring outcomes are evidenced and communicated to customers. Manage the transition from project delivery into managed service operations, ensuring seamless handover with full knowledge transfer. Managed Service Leadership Lead and grow Appvia's Managed Services capability, encompassing 24 7 cloud operations, FinOps, security monitoring, and platform management for customers across AWS, Azure, and GCP. Define and own the service management framework, incorporating ITIL best practices across the full service lifecycle: Incident Management, Problem Management, Change Management, Service Level Management, Configuration Management, Release Management, Knowledge Management, and Continual Service Improvement. Establish, negotiate, and manage Service Level Agreements (SLAs), Operating Level Agreements (OLAs), and underpinning contracts with customers and third party providers. Own the service catalogue and ensure it accurately reflects Appvia's managed service offerings and support levels. Implement and manage ITSM tooling (e.g. Jira Service Management, ServiceNow or equivalent) to support efficient service operations and reporting. Chair regular Service Review meetings with customers, providing performance reporting against SLAs, trend analysis, and improvement recommendations. Drive continual service improvement initiatives informed by incident trends, customer feedback, and operational data. Ensure robust Major Incident Management processes are in place, including communication protocols, post incident reviews, and root cause analysis. Own capacity and availability management, including proactive monitoring, scaling recommendations, and FinOps aligned resource optimisation. People & Culture Build, lead, and develop the delivery and service management team, ensuring adequate capacity and capability to meet growing demand. Foster a culture of accountability, transparency, and continuous improvement across delivery and service functions. Represent the delivery and service management function at leadership level, contributing to company strategy and operational planning. About You You are a senior delivery and service management leader with a strong technical grounding, exceptional stakeholder presence, and a genuine passion for agile ways of working. You thrive in client facing roles where you can influence outcomes, lead complex programmes, and own the success of long term customer partnerships. You are comfortable operating in a fast moving, growth oriented environment and can adapt to evolving client needs and service models. You'll bring: A proactive, "get things done" mindset with the ability to take ownership of delivery and service outcomes and drive through ambiguity. Strategic thinking with execution focus - able to map business strategy to delivery plan to operational reality. Customer centric orientation: someone who prioritises client value, anticipates needs, and builds trust and long term partnerships. Collaborative leadership style with the ability to work across internal teams, influence without direct authority, and build shared ownership. Technical curiosity and continuous learning - staying ahead of cloud trends, platform engineering best practices, and ITSM developments. Essential Experience 8+ years' experience in delivery management, service management, or programme leadership within a technology consultancy, managed services provider, or SaaS company. Exemplary agile practitioner with deep, hands on experience across Scrum, Kanban, and scaled agile frameworks (SAFe, LeSS, or equivalent). Experience with IT service management functions, with comprehensive knowledge of ITIL 4 (or ITIL v3) across the service lifecycle. Proven ability to define, negotiate, and manage SLAs and OLAs for managed service contracts. Experience with Major Incident Management, post incident review, and root cause analysis disciplines. Demonstrable experience as a delivery lead on complex, multi workstream cloud and platform engineering engagements. Strong understanding of cloud native technologies, DevOps practices, and platform engineering concepts (Kubernetes, infrastructure as code, CI/CD). Proven people leadership: hiring, coaching, and developing delivery managers, service managers, and scrum masters. Excellent stakeholder management - confident communicating at C suite, technical, and operational levels. Experience shaping consulting engagements, including commercial awareness around statements of work, T&M, and fixed price delivery models. Nice to Have Experience working with UK public sector clients, ideally within regulated or security cleared environments. Active SC Clearance (or previously held). Familiarity with FinOps practices and cloud cost optimisation. Experience with ISO 27001, Cyber Essentials Plus, or similar compliance frameworks. Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Agilist, or equivalent agile certifications. PMP, PRINCE2, or MSP qualifications. Hands on understanding of Kubernetes, container orchestration, and cloud platform architecture (AWS, Azure, GCP). Experience building or scaling a managed services business line from early stage. Experience implementing and operating ITSM tooling (ServiceNow, Jira Service Management, or similar). . click apply for full job details
