Overview Ecommerce Trading & Insights Manager Department: Digital/E-commerce Reporting to: Head of E-commerce We're looking for a highly analytical, customer-obsessed and commercially driven Ecommerce Trading & Insights Manager to take ownership of onsite performance and lead how we use data to understand and serve our customers at Lucy & Yak. This is a key role in our digital team, combining ecommerce trading, CRO and deep customer insight. You'll be responsible for pulling meaningful insights from our data, understanding customer behaviour, and using this to drive performance across Ecommerce, Digital Marketing and CRM. From identifying friction in the customer journey, to unlocking opportunities through segmentation and personalisation, you'll play a central role in shaping how we grow. Reporting to the Head of Ecommerce and working closely with Digital Marketing & CRM, you'll blend strategic thinking with hands-on execution. You'll understand what makes our customer tick and use this to shape a best-in-class experience across web and app. This is a brilliant opportunity to join a close-knit, agile and creative team. Responsibilities Ecommerce Analytics & Insights: Own ecommerce and customer analytics, turning data into clear, actionable insights for the wider business. Deep dive into customer behaviour across web and app, identifying trends, opportunities and risks. Build and maintain segmentation strategies based on: New vs returning customers Purchase behaviour Product preferences (e.g. size, colour, category) Engagement levels and lifecycle stage Use these insights to influence decision-making across Ecommerce, Digital Marketing and CRM. Work closely with CRM to enable more advanced personalisation and targeting strategies. Partner with Digital Marketing to improve acquisition efficiency through better audience understanding and segmentation. Provide regular reporting and insight packs to the wider business, clearly communicating performance drivers and opportunities. Support the development of a more advanced data and attribution approach across platforms. CRO: Own and lead the ecommerce CRO strategy across web and app, delivering initiatives that improve conversion, AOV and retention. Develop and implement a robust testing roadmap, including A/B and multivariate testing. Use tools like GA4, heatmaps, session recordings and surveys to identify friction points and drop-offs. Translate behavioural insights into test hypotheses and optimisation opportunities. Work closely with developers and the digital team to brief, implement and QA tests. Embed a strong test-and-learn culture across the team. Ecommerce Trading & Performance: Manage day-to-day trading of the site, ensuring products, collections and campaigns are optimised to perform. Monitor and report on key KPIs including sales, traffic, conversion, AOV and customer behaviour. Own the ecommerce calendar, ensuring alignment with marketing, CRM and merchandising. Support product launches, promotions and seasonal campaigns with a strong data-led approach. Continuously optimise onsite merchandising and customer journeys based on insights. Collaborate cross-functionally to ensure a seamless end-to-end customer experience. You'll bring 5+ years' experience in ecommerce, analytics or a hybrid role within a DTC or retail environment. Proven ability to turn data into actionable insights that drive commercial performance. Strong understanding of customer behaviour and segmentation strategies. Experience working with tools such as GA4, Shopify analytics, heatmapping tools and testing platforms. Confidence influencing across multiple teams including Ecommerce, Digital Marketing and CRM. Commercial mindset, with a clear understanding of how data drives revenue and efficiency. Strong communication skills, able to simplify complex data into clear recommendations. Highly organised, proactive and comfortable managing multiple priorities. A genuine passion for understanding customers and improving their experience. What You'll Get Hands-on experience in a high-performing Ecommerce team The opportunity to shape how data and insights drive the business Be part of the Employee Ownership Trust This role is based on a 4-day working week (Monday-Thursday). During key trading periods, launches, or peak campaigns, some additional support outside of these days may occasionally be required. Vitality healthcare package 40% Staff discount on all your favourite pieces £60 Lucy & Yak voucher on your birthday 20 days holiday per year with additional 1 day for five years of service The best views in Brighton from our sunny office! 4-day working week (Mon-Thurs)
15/05/2026
Full time
Overview Ecommerce Trading & Insights Manager Department: Digital/E-commerce Reporting to: Head of E-commerce We're looking for a highly analytical, customer-obsessed and commercially driven Ecommerce Trading & Insights Manager to take ownership of onsite performance and lead how we use data to understand and serve our customers at Lucy & Yak. This is a key role in our digital team, combining ecommerce trading, CRO and deep customer insight. You'll be responsible for pulling meaningful insights from our data, understanding customer behaviour, and using this to drive performance across Ecommerce, Digital Marketing and CRM. From identifying friction in the customer journey, to unlocking opportunities through segmentation and personalisation, you'll play a central role in shaping how we grow. Reporting to the Head of Ecommerce and working closely with Digital Marketing & CRM, you'll blend strategic thinking with hands-on execution. You'll understand what makes our customer tick and use this to shape a best-in-class experience across web and app. This is a brilliant opportunity to join a close-knit, agile and creative team. Responsibilities Ecommerce Analytics & Insights: Own ecommerce and customer analytics, turning data into clear, actionable insights for the wider business. Deep dive into customer behaviour across web and app, identifying trends, opportunities and risks. Build and maintain segmentation strategies based on: New vs returning customers Purchase behaviour Product preferences (e.g. size, colour, category) Engagement levels and lifecycle stage Use these insights to influence decision-making across Ecommerce, Digital Marketing and CRM. Work closely with CRM to enable more advanced personalisation and targeting strategies. Partner with Digital Marketing to improve acquisition efficiency through better audience understanding and segmentation. Provide regular reporting and insight packs to the wider business, clearly communicating performance drivers and opportunities. Support the development of a more advanced data and attribution approach across platforms. CRO: Own and lead the ecommerce CRO strategy across web and app, delivering initiatives that improve conversion, AOV and retention. Develop and implement a robust testing roadmap, including A/B and multivariate testing. Use tools like GA4, heatmaps, session recordings and surveys to identify friction points and drop-offs. Translate behavioural insights into test hypotheses and optimisation opportunities. Work closely with developers and the digital team to brief, implement and QA tests. Embed a strong test-and-learn culture across the team. Ecommerce Trading & Performance: Manage day-to-day trading of the site, ensuring products, collections and campaigns are optimised to perform. Monitor and report on key KPIs including sales, traffic, conversion, AOV and customer behaviour. Own the ecommerce calendar, ensuring alignment with marketing, CRM and merchandising. Support product launches, promotions and seasonal campaigns with a strong data-led approach. Continuously optimise onsite merchandising and customer journeys based on insights. Collaborate cross-functionally to ensure a seamless end-to-end customer experience. You'll bring 5+ years' experience in ecommerce, analytics or a hybrid role within a DTC or retail environment. Proven ability to turn data into actionable insights that drive commercial performance. Strong understanding of customer behaviour and segmentation strategies. Experience working with tools such as GA4, Shopify analytics, heatmapping tools and testing platforms. Confidence influencing across multiple teams including Ecommerce, Digital Marketing and CRM. Commercial mindset, with a clear understanding of how data drives revenue and efficiency. Strong communication skills, able to simplify complex data into clear recommendations. Highly organised, proactive and comfortable managing multiple priorities. A genuine passion for understanding customers and improving their experience. What You'll Get Hands-on experience in a high-performing Ecommerce team The opportunity to shape how data and insights drive the business Be part of the Employee Ownership Trust This role is based on a 4-day working week (Monday-Thursday). During key trading periods, launches, or peak campaigns, some additional support outside of these days may occasionally be required. Vitality healthcare package 40% Staff discount on all your favourite pieces £60 Lucy & Yak voucher on your birthday 20 days holiday per year with additional 1 day for five years of service The best views in Brighton from our sunny office! 4-day working week (Mon-Thurs)
Digital Milton Keynes / Flexi Remote Working Highly competitive DOE salary + Commission Posted: 15 May 2025 Full Time Hybrid Digital Head of Digital Recruitment - TechNET Digital Are you an experienced recruiter looking for the next step in your career, or perhaps already leading a team and ready for a new challenge? TechNET Digital, the digital arm of Ascent Group, is seeking a Head of Digital to help lead and grow our talented team. About Us TechNET Digital forms part of Ascent Group, a collection of six specialist recruitment brands operating across the UK. We are proud of our energetic, collaborative culture, and our ability to provide space for each brand to flourish in their niche markets. Our areas of expertise range from IT, Digital, and Executive Search to eCommerce, with a highly experienced team of recruitment experts ready to tackle industry challenges. As part of TechNET Digital, you'll join a passionate team with 23 years of trading history, partnering with global clients from start ups to household names. We aren't a corporate agency; our boutique approach offers a unique work culture, where you'll have a voice and a real opportunity to make an impact. Key Benefits Leadership opportunity - Take the reins of our digital recruitment team, driving performance and growth. Flexibility - Work with permanent, contract, or hybrid desks across the UK, USA, or Europe. Autonomy - Your ideas will be valued, and you'll have the freedom to shape the future of the division. Career progression - A genuine and transparent route for career growth. Work life balance - Enjoy a 4 day work week (Monday Thursday), with Flex Friday. Exceptional tools - Leverage cutting edge technology and tools to make recruitment processes smoother and more efficient. Incredible commission structure - One of the best outside of London, with multiple perks, bonuses, and incentive trips. Requirements A 360 recruitment professional with 4+ years of experience A proven track record of billing and a strong understanding of the digital market. Leadership qualities - Whether you've managed a team before or are ready to step up, we want someone with drive, ambition, and the ability to lead by example. Passion for growth - You'll be pivotal in helping us expand the team by 10+ heads this year. At TechNET Digital, we're committed to fostering an inclusive and supportive environment for all employees. If you require any adjustments during the interview process, or while working with us, please don't hesitate to let us know. Equally, we are an equal opportunity employer and encourage applications from diverse backgrounds.
15/05/2026
Full time
Digital Milton Keynes / Flexi Remote Working Highly competitive DOE salary + Commission Posted: 15 May 2025 Full Time Hybrid Digital Head of Digital Recruitment - TechNET Digital Are you an experienced recruiter looking for the next step in your career, or perhaps already leading a team and ready for a new challenge? TechNET Digital, the digital arm of Ascent Group, is seeking a Head of Digital to help lead and grow our talented team. About Us TechNET Digital forms part of Ascent Group, a collection of six specialist recruitment brands operating across the UK. We are proud of our energetic, collaborative culture, and our ability to provide space for each brand to flourish in their niche markets. Our areas of expertise range from IT, Digital, and Executive Search to eCommerce, with a highly experienced team of recruitment experts ready to tackle industry challenges. As part of TechNET Digital, you'll join a passionate team with 23 years of trading history, partnering with global clients from start ups to household names. We aren't a corporate agency; our boutique approach offers a unique work culture, where you'll have a voice and a real opportunity to make an impact. Key Benefits Leadership opportunity - Take the reins of our digital recruitment team, driving performance and growth. Flexibility - Work with permanent, contract, or hybrid desks across the UK, USA, or Europe. Autonomy - Your ideas will be valued, and you'll have the freedom to shape the future of the division. Career progression - A genuine and transparent route for career growth. Work life balance - Enjoy a 4 day work week (Monday Thursday), with Flex Friday. Exceptional tools - Leverage cutting edge technology and tools to make recruitment processes smoother and more efficient. Incredible commission structure - One of the best outside of London, with multiple perks, bonuses, and incentive trips. Requirements A 360 recruitment professional with 4+ years of experience A proven track record of billing and a strong understanding of the digital market. Leadership qualities - Whether you've managed a team before or are ready to step up, we want someone with drive, ambition, and the ability to lead by example. Passion for growth - You'll be pivotal in helping us expand the team by 10+ heads this year. At TechNET Digital, we're committed to fostering an inclusive and supportive environment for all employees. If you require any adjustments during the interview process, or while working with us, please don't hesitate to let us know. Equally, we are an equal opportunity employer and encourage applications from diverse backgrounds.
We're hiring a senior eCommerce leader to take ownership of the DTC growth engine inside one of the UK's most exciting fast growth consumer brands. This is not a narrow trading role. It is a broad commercial leadership position focused on improving how the business acquires, converts and retains customers through its owned channel. The company has grown from zero to more than £20m revenue in under three years, built strong momentum through DTC, and is now entering a more complex phase where LTV:CAC, conversion quality, repeat behaviour and trading discipline matter more than ever. We're looking for someone who can bring much stronger ownership across the full DTC engine, connecting Paid, CRM, CRO, merchandising, offer strategy and digital trading into one more coherent model. You will work closely with the Chief Commercial Officer and lead the eCommerce Trading Manager and Head of Web Dev, while helping create a tighter, more commercially intelligent growth system across the channel. This is a hybrid role with 3 days per week at the HQ in Cheltenham. If you are excited by the idea of building a smarter, stronger eCommerce engine inside a fast growth founder led brand, we'd love to hear from you. What you'll do Own the commercial performance of the DTC channel across revenue, contribution, conversion and customer value Improve how the business thinks about LTV:CAC, customer quality and payback Strengthen first-to-second-order performance and repeat behaviour Build a sharper trading cadence across launches, campaigns, offers, bundles and site activity Improve site conversion, customer journey performance and merchandising effectiveness Connect Paid, CRM and DTC trading more tightly into one joined up growth engine Lead digital trading and web priorities with stronger commercial direction What we're looking for Experience in a high growth consumer or DTC brand Strong ownership of eCommerce trading performance Commercial judgement across CAC, LTV, AOV, conversion and contribution Able to connect acquisition, conversion and retention into one system Comfortable leading in a fast moving scale up environmentLow ego, strong ownership, good judgement and high standards Why this role stands out Genuine ownership of a critical growth engine Brand with real momentum, love and distinctiveness Senior visibility and influence Opportunity to shape the next phase of DTC scale Strong package and meaningful bonus opportunity We would love to respond to every application however due to the volume of applications we receive this isn't always possible. If you have not heard within 2 weeks of applying, please assume on this occasion that your application has not been shortlisted. We may retain your CV to contact you about future employment opportunities that are being managed by The Growth Foundation Talent. The Growth Foundation Talent is deeply committed to building a diverse & inclusive workplace and welcomes applications from all sections of the community.
11/05/2026
Full time
We're hiring a senior eCommerce leader to take ownership of the DTC growth engine inside one of the UK's most exciting fast growth consumer brands. This is not a narrow trading role. It is a broad commercial leadership position focused on improving how the business acquires, converts and retains customers through its owned channel. The company has grown from zero to more than £20m revenue in under three years, built strong momentum through DTC, and is now entering a more complex phase where LTV:CAC, conversion quality, repeat behaviour and trading discipline matter more than ever. We're looking for someone who can bring much stronger ownership across the full DTC engine, connecting Paid, CRM, CRO, merchandising, offer strategy and digital trading into one more coherent model. You will work closely with the Chief Commercial Officer and lead the eCommerce Trading Manager and Head of Web Dev, while helping create a tighter, more commercially intelligent growth system across the channel. This is a hybrid role with 3 days per week at the HQ in Cheltenham. If you are excited by the idea of building a smarter, stronger eCommerce engine inside a fast growth founder led brand, we'd love to hear from you. What you'll do Own the commercial performance of the DTC channel across revenue, contribution, conversion and customer value Improve how the business thinks about LTV:CAC, customer quality and payback Strengthen first-to-second-order performance and repeat behaviour Build a sharper trading cadence across launches, campaigns, offers, bundles and site activity Improve site conversion, customer journey performance and merchandising effectiveness Connect Paid, CRM and DTC trading more tightly into one joined up growth engine Lead digital trading and web priorities with stronger commercial direction What we're looking for Experience in a high growth consumer or DTC brand Strong ownership of eCommerce trading performance Commercial judgement across CAC, LTV, AOV, conversion and contribution Able to connect acquisition, conversion and retention into one system Comfortable leading in a fast moving scale up environmentLow ego, strong ownership, good judgement and high standards Why this role stands out Genuine ownership of a critical growth engine Brand with real momentum, love and distinctiveness Senior visibility and influence Opportunity to shape the next phase of DTC scale Strong package and meaningful bonus opportunity We would love to respond to every application however due to the volume of applications we receive this isn't always possible. If you have not heard within 2 weeks of applying, please assume on this occasion that your application has not been shortlisted. We may retain your CV to contact you about future employment opportunities that are being managed by The Growth Foundation Talent. The Growth Foundation Talent is deeply committed to building a diverse & inclusive workplace and welcomes applications from all sections of the community.
Overview Free Soul exists for one reason: women's wellbeing. Not the sanitised, industry-standard version - the honest, everyday reality of what it means to feel well. As a woman. We were founded by a mother and son who lived it personally, and that origin shapes everything: the products we make, the community we've built, and the standard we hold ourselves to. We create expertly formulated supplements with clinically tested ingredients - protein, greens, collagen, electrolytes - designed around every woman's unique needs. Commercially, we're one of the UK's fastest-growing consumer brands. Runrating north of £50m+ in revenue & EBITDA positive, with a high-velocity Shopify store, a category leading Amazon channel, and a strong TikTok Shop presence alongside a new retail business with accounts such as Boots, Holland & Barrett, and Tesco. The brands we benchmark against are the ones setting the standard at the elite level of DTC - it is our commercial mission to be setting new standards in ecommerce trade. Working here is more than a job. It's a team that leads with ownership, shows up with purpose, and genuinely believes in what we're building. We take our work seriously. We don't take ourselves too seriously. The best ideas come when people feel trusted, challenged, and comfortable enough to take their shoes off. Our Shopify store is good. We want it to be elite. That's why this role exists. What you'll be doing This is not a website management role. This is a critical commercial role - and you'll be working closely with the CEO. You'll be joining at the exact inflection point: Meta ad spend scaling aggressively, a growing creative engine behind it, a brand that converts. The missing piece is a Head of Ecommerce who can turn traffic into revenue at a standard that matches the best DTC operations in the world. Your mandate is triple-digit Shopify revenue growth. You'll own the full UX journey, landing page strategy, ad congruence, conversion architecture, subscription account experience, and the commercial roadmap that ties it all together. You'll work closely with the CEO, present at trading reviews, and your instincts will shape real investment decisions. Responsibilities include: Conversion rate & LP testing Own CVR as your north star - obsess over continuous improvement, and across every meaningful traffic segment Build and lead a world-class CRO programme: hypothesis generation, A/B and multivariate testing infrastructure, prioritisation frameworks, and a team culture where experimentation is the default Develop a world class landing page experimentation system purpose-built for paid traffic - fast to iterate, and always connected to what's running in Meta and TikTok Set the commercial bar: every page, every upsell, every touchpoint must earn its place Own the connection between ad and landing experience - work closely with our performance team & brand team to message match, offer alignment, and friction removal from click to conversion UX & site architecture Audit and architect the end-to-end site journey with a DTC best-in-class lens - homepage, PDP, bundle pages, cart, checkout Obsess over mobile UX - that's where our customer lives and our standards need to reflect it Own site speed and Core Web Vitals as a commercial priority Lead the tech team relationship, own the development roadmap, and ensure delivery is tight, prioritised, and commercially motivated Use heatmaps, session recordings, and behavioural data to identify drop-off and act on it fast Subscription & LTV architecture Own the site experience around subscription acquisition and the friction points that impair recurring revenue Work with CRM to ensure the pause, cancel, and winback efforts on-site are converting, not leaking Think beyond the first order - the site should be actively building LTV, not just acquiring customers Bundle, merchandising & AOV Own the product display, cross-sell, and upsell logic across PDPs, cart, and checkout - AOV is as much a site focus as a pricing focus Build a bundle and merchandising strategy that increases basket value without compromising conversion Lead promotional and campaign infrastructure - Black Friday, product launches, seasonal moments - with a go-live playbook that means the site performs under pressure SEO & organic Set the SEO strategy and hold the agency accountable for meaningful organic traffic growth Ensure we're building long-term search equity alongside the paid performance engine Analytics & commercial intelligence Own the data layer - GA4, Shopify analytics, heatmaps, session recordings - and use it to build a sharp commercial picture for the CEO and SLT Be the person in trading reviews who can explain what's happening on site, why, and what we're doing about it - with clarity and conviction Team & agency leadership Work closely with the CEO and operate as a senior voice in the business - this is a leadership role where the ideal candidate isn't afraid of getting their hands dirty Line manage and develop the Ecommerce team, including a Senior UX Manager Hold external partners - CRO agency, tech team - to the highest standard: clear briefs, clear accountability, clear results. What we're looking for in you You've been here before. You've worked at a serious DTC brand operating at the elite level of ecommerce, and you know what best-in-class Shopify performance looks like. You've moved the numbers at scale - not just owned a roadmap. Proven track record of driving Shopify or DTC ecommerce growth at a high-growth consumer brand Deep CRO expertise - you can build the programme, run the tests, and translate results into commercial decisions Landing page and ad congruence experience - you understand the paid-to-site journey and know how to close the gap Experience owning subscription UX, bundle strategy, and AOV optimisation Shopify Plus fluency and strong command of GA4 and ecommerce analytics People leadership experience - you know how to build a team and hold a high bar The commercial instincts to present confidently to a CEO and SLT, and influence real investment decisions Strong enough to hold agencies and tech partners accountable - diplomatically but firmly You'll thrive here if you're You're energised, not intimidated, by a business that moves fast and expects a lot You've outgrown somewhere that's become more corporate and want real ownership of a channel that matters You hold yourself to a higher standard than the brief - the brief is the floor, not the ceiling You want to build something that gets talked about in the industry - not just a website, but a conversion engine others benchmark against You care about what the brand stands for - women's health is not a trend for us, it's the whole point What you'll get in return Flexible hours with core hours 10:00-16:00 Hybrid working: 3 days in the office, 2 days at home Work from anywhere for 2 weeks a year 25 days holiday + bank holidays + your birthday off! Enhanced Family Leave Free Soul product pantry in the office, plus your monthly essentials delivered to your door30% friends and family discount Pension plan Access to Vitality health insurance Team socials, lunch & learns and internal events
08/05/2026
Full time
Overview Free Soul exists for one reason: women's wellbeing. Not the sanitised, industry-standard version - the honest, everyday reality of what it means to feel well. As a woman. We were founded by a mother and son who lived it personally, and that origin shapes everything: the products we make, the community we've built, and the standard we hold ourselves to. We create expertly formulated supplements with clinically tested ingredients - protein, greens, collagen, electrolytes - designed around every woman's unique needs. Commercially, we're one of the UK's fastest-growing consumer brands. Runrating north of £50m+ in revenue & EBITDA positive, with a high-velocity Shopify store, a category leading Amazon channel, and a strong TikTok Shop presence alongside a new retail business with accounts such as Boots, Holland & Barrett, and Tesco. The brands we benchmark against are the ones setting the standard at the elite level of DTC - it is our commercial mission to be setting new standards in ecommerce trade. Working here is more than a job. It's a team that leads with ownership, shows up with purpose, and genuinely believes in what we're building. We take our work seriously. We don't take ourselves too seriously. The best ideas come when people feel trusted, challenged, and comfortable enough to take their shoes off. Our Shopify store is good. We want it to be elite. That's why this role exists. What you'll be doing This is not a website management role. This is a critical commercial role - and you'll be working closely with the CEO. You'll be joining at the exact inflection point: Meta ad spend scaling aggressively, a growing creative engine behind it, a brand that converts. The missing piece is a Head of Ecommerce who can turn traffic into revenue at a standard that matches the best DTC operations in the world. Your mandate is triple-digit Shopify revenue growth. You'll own the full UX journey, landing page strategy, ad congruence, conversion architecture, subscription account experience, and the commercial roadmap that ties it all together. You'll work closely with the CEO, present at trading reviews, and your instincts will shape real investment decisions. Responsibilities include: Conversion rate & LP testing Own CVR as your north star - obsess over continuous improvement, and across every meaningful traffic segment Build and lead a world-class CRO programme: hypothesis generation, A/B and multivariate testing infrastructure, prioritisation frameworks, and a team culture where experimentation is the default Develop a world class landing page experimentation system purpose-built for paid traffic - fast to iterate, and always connected to what's running in Meta and TikTok Set the commercial bar: every page, every upsell, every touchpoint must earn its place Own the connection between ad and landing experience - work closely with our performance team & brand team to message match, offer alignment, and friction removal from click to conversion UX & site architecture Audit and architect the end-to-end site journey with a DTC best-in-class lens - homepage, PDP, bundle pages, cart, checkout Obsess over mobile UX - that's where our customer lives and our standards need to reflect it Own site speed and Core Web Vitals as a commercial priority Lead the tech team relationship, own the development roadmap, and ensure delivery is tight, prioritised, and commercially motivated Use heatmaps, session recordings, and behavioural data to identify drop-off and act on it fast Subscription & LTV architecture Own the site experience around subscription acquisition and the friction points that impair recurring revenue Work with CRM to ensure the pause, cancel, and winback efforts on-site are converting, not leaking Think beyond the first order - the site should be actively building LTV, not just acquiring customers Bundle, merchandising & AOV Own the product display, cross-sell, and upsell logic across PDPs, cart, and checkout - AOV is as much a site focus as a pricing focus Build a bundle and merchandising strategy that increases basket value without compromising conversion Lead promotional and campaign infrastructure - Black Friday, product launches, seasonal moments - with a go-live playbook that means the site performs under pressure SEO & organic Set the SEO strategy and hold the agency accountable for meaningful organic traffic growth Ensure we're building long-term search equity alongside the paid performance engine Analytics & commercial intelligence Own the data layer - GA4, Shopify analytics, heatmaps, session recordings - and use it to build a sharp commercial picture for the CEO and SLT Be the person in trading reviews who can explain what's happening on site, why, and what we're doing about it - with clarity and conviction Team & agency leadership Work closely with the CEO and operate as a senior voice in the business - this is a leadership role where the ideal candidate isn't afraid of getting their hands dirty Line manage and develop the Ecommerce team, including a Senior UX Manager Hold external partners - CRO agency, tech team - to the highest standard: clear briefs, clear accountability, clear results. What we're looking for in you You've been here before. You've worked at a serious DTC brand operating at the elite level of ecommerce, and you know what best-in-class Shopify performance looks like. You've moved the numbers at scale - not just owned a roadmap. Proven track record of driving Shopify or DTC ecommerce growth at a high-growth consumer brand Deep CRO expertise - you can build the programme, run the tests, and translate results into commercial decisions Landing page and ad congruence experience - you understand the paid-to-site journey and know how to close the gap Experience owning subscription UX, bundle strategy, and AOV optimisation Shopify Plus fluency and strong command of GA4 and ecommerce analytics People leadership experience - you know how to build a team and hold a high bar The commercial instincts to present confidently to a CEO and SLT, and influence real investment decisions Strong enough to hold agencies and tech partners accountable - diplomatically but firmly You'll thrive here if you're You're energised, not intimidated, by a business that moves fast and expects a lot You've outgrown somewhere that's become more corporate and want real ownership of a channel that matters You hold yourself to a higher standard than the brief - the brief is the floor, not the ceiling You want to build something that gets talked about in the industry - not just a website, but a conversion engine others benchmark against You care about what the brand stands for - women's health is not a trend for us, it's the whole point What you'll get in return Flexible hours with core hours 10:00-16:00 Hybrid working: 3 days in the office, 2 days at home Work from anywhere for 2 weeks a year 25 days holiday + bank holidays + your birthday off! Enhanced Family Leave Free Soul product pantry in the office, plus your monthly essentials delivered to your door30% friends and family discount Pension plan Access to Vitality health insurance Team socials, lunch & learns and internal events
Head of Ecommerce & Customer Operations page is loaded Head of Ecommerce & Customer Operationslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-Calling all originals: At Levi Strauss & Co., you can be yourself - and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit - and your future. About the Job Reporting to the VP Ecommerce Europe, you'll own and drive the ecommerce operating engine across Europe, ensuring Levi'delivers scalable growth through best-in-class operational execution, customer experience optimisation, and commercial performance. You will be accountable for transforming ecommerce operations into a high-velocity growth driver connecting product, platform, customer care, payments, and personalisation into a seamless, revenue-generating ecosystem. You'll lead and inspire a blended team of internal and external partners, building the foundations, rhythms, and operating models that enable sustainable growth, increased lifetime value, and long-term brand loyalty. Key Responsibilities Ecommerce Operations & Commercial Execution Own the end-to-end ecommerce operating model, ensuring flawless execution across PIM, CMS, product setup, localisation, navigation, search, promotions, and trading readiness. Drive speed, accuracy, and scalability in product launches, campaigns, and seasonal peaks, minimising friction and maximising conversion. Build and continuously evolve clear frameworks, playbooks, calendars, and workflows that align global, regional, and in-market teams around commercial priorities. Act as the operational link between trading, merchandising, tech, and brand, ensuring strategy translates into execution on-site. Identify and remove operational bottlenecks that limit growth, time-to-market, or customer experience. Team Leadership & Operating Model Ownership Lead, coach, and develop a core internal team of 3, setting clear accountability, priorities, and development plans. Own and orchestrate a large external delivery organisation of 30 team external members across customer service. Build a high-performing blended team model, ensuring internal ownership, external scalability, and consistent quality of delivery. Establish clear governance, KPIs, and performance management across internal and external teams to drive accountability and continuous improvement. Create a strong team culture with a shared focus on commercial outcomes, operational excellence, and customer impact. Omnichannel Customer Service & Retention Engine Lead omni-Customer Service & Experience as a growth lever, not just a support function-balancing speed, quality, cost efficiency, and loyalty outcomes. Own BAU contact performance across Europe, driving measurable improvements in CSAT, NPS, resolution time, and repeat purchase behaviour. Scale self-service capabilities, account functionality, and service automation to reduce friction while improving customer satisfaction. Turn customer insights and feedback into prioritised site, journey, and operational improvements, closing the loop between service and ecommerce performance. Lead the personalisation strategy, delivering 1:1 and segment-based experiences across ecommerce touchpoints to increase engagement, AOV, and LTV. Checkout, Payments & Trust Own the frictionless checkout strategy, optimising conversion, payment success rates, and customer trust. Scope, prioritise, and deliver localised payment methods aligned to market needs and commercial performance. Partner closely with Fraud, Legal, and Privacy teams to balance risk management with customer experience, ensuring compliance without compromising growth. Stay ahead of regulatory, privacy, and payments landscape changes and proactively translate them into platform and experience improvements. About You 8+ years' experience leading ecommerce operations, trading, or digital commerce execution in a complex, multi-market environment. Proven experience leading both internal teams and large external/vendor-based delivery models. Strong commercial mindset with the ability to connect operational detail to business outcomes. Demonstrated ability to build clarity, momentum, and accountability across matrixed and distributed teams. Confident communicator-able to clearly articulate priorities, influence decision-making, and drive alignment at senior levels. Highly analytical, with experience translating data and insights into clear actions and measurable impact. Exceptionally organised, detail-driven, and comfortable managing multiple priorities in a fast-paced environment. Collaborative, people-first leader with a bias for action and continuous improvement.This is a hybrid position based at our London, Great Marlborough Street office . You will be expected to be in the office three days per week, though time in the office may vary depending on business needs.The expected salary range for this role is £81,500 - £108,700 per year . The amount an employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and our needs. Salary ranges may vary by location and currency.Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, paid leave, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits .LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success. LOCATION London, United Kingdom FULL TIME/PART TIME Full time# common thread: We're originals.From day one, we've been doing it our way - creating our own drumbeat and building something that's different from the rest. That's why we're looking for people who are excited about finding their career fit and transforming the future. Because at Levi Strauss & Co., you can do what you love while staying true to who you are.
07/05/2026
Full time
Head of Ecommerce & Customer Operations page is loaded Head of Ecommerce & Customer Operationslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-Calling all originals: At Levi Strauss & Co., you can be yourself - and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit - and your future. About the Job Reporting to the VP Ecommerce Europe, you'll own and drive the ecommerce operating engine across Europe, ensuring Levi'delivers scalable growth through best-in-class operational execution, customer experience optimisation, and commercial performance. You will be accountable for transforming ecommerce operations into a high-velocity growth driver connecting product, platform, customer care, payments, and personalisation into a seamless, revenue-generating ecosystem. You'll lead and inspire a blended team of internal and external partners, building the foundations, rhythms, and operating models that enable sustainable growth, increased lifetime value, and long-term brand loyalty. Key Responsibilities Ecommerce Operations & Commercial Execution Own the end-to-end ecommerce operating model, ensuring flawless execution across PIM, CMS, product setup, localisation, navigation, search, promotions, and trading readiness. Drive speed, accuracy, and scalability in product launches, campaigns, and seasonal peaks, minimising friction and maximising conversion. Build and continuously evolve clear frameworks, playbooks, calendars, and workflows that align global, regional, and in-market teams around commercial priorities. Act as the operational link between trading, merchandising, tech, and brand, ensuring strategy translates into execution on-site. Identify and remove operational bottlenecks that limit growth, time-to-market, or customer experience. Team Leadership & Operating Model Ownership Lead, coach, and develop a core internal team of 3, setting clear accountability, priorities, and development plans. Own and orchestrate a large external delivery organisation of 30 team external members across customer service. Build a high-performing blended team model, ensuring internal ownership, external scalability, and consistent quality of delivery. Establish clear governance, KPIs, and performance management across internal and external teams to drive accountability and continuous improvement. Create a strong team culture with a shared focus on commercial outcomes, operational excellence, and customer impact. Omnichannel Customer Service & Retention Engine Lead omni-Customer Service & Experience as a growth lever, not just a support function-balancing speed, quality, cost efficiency, and loyalty outcomes. Own BAU contact performance across Europe, driving measurable improvements in CSAT, NPS, resolution time, and repeat purchase behaviour. Scale self-service capabilities, account functionality, and service automation to reduce friction while improving customer satisfaction. Turn customer insights and feedback into prioritised site, journey, and operational improvements, closing the loop between service and ecommerce performance. Lead the personalisation strategy, delivering 1:1 and segment-based experiences across ecommerce touchpoints to increase engagement, AOV, and LTV. Checkout, Payments & Trust Own the frictionless checkout strategy, optimising conversion, payment success rates, and customer trust. Scope, prioritise, and deliver localised payment methods aligned to market needs and commercial performance. Partner closely with Fraud, Legal, and Privacy teams to balance risk management with customer experience, ensuring compliance without compromising growth. Stay ahead of regulatory, privacy, and payments landscape changes and proactively translate them into platform and experience improvements. About You 8+ years' experience leading ecommerce operations, trading, or digital commerce execution in a complex, multi-market environment. Proven experience leading both internal teams and large external/vendor-based delivery models. Strong commercial mindset with the ability to connect operational detail to business outcomes. Demonstrated ability to build clarity, momentum, and accountability across matrixed and distributed teams. Confident communicator-able to clearly articulate priorities, influence decision-making, and drive alignment at senior levels. Highly analytical, with experience translating data and insights into clear actions and measurable impact. Exceptionally organised, detail-driven, and comfortable managing multiple priorities in a fast-paced environment. Collaborative, people-first leader with a bias for action and continuous improvement.This is a hybrid position based at our London, Great Marlborough Street office . You will be expected to be in the office three days per week, though time in the office may vary depending on business needs.The expected salary range for this role is £81,500 - £108,700 per year . The amount an employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and our needs. Salary ranges may vary by location and currency.Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, paid leave, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits .LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success. LOCATION London, United Kingdom FULL TIME/PART TIME Full time# common thread: We're originals.From day one, we've been doing it our way - creating our own drumbeat and building something that's different from the rest. That's why we're looking for people who are excited about finding their career fit and transforming the future. Because at Levi Strauss & Co., you can do what you love while staying true to who you are.
A leading retail company in the UK is searching for a Head of eCommerce to drive their international growth. Responsibilities include developing eCommerce strategies, optimizing online trading performance, and leading cross-functional teams. Ideal candidates will have over 5 years of experience in eCommerce, a strong background in performance marketing, and excellent leadership skills. This role offers a competitive salary and the chance to shape the future of the business during a rapid expansion phase.
06/05/2026
Full time
A leading retail company in the UK is searching for a Head of eCommerce to drive their international growth. Responsibilities include developing eCommerce strategies, optimizing online trading performance, and leading cross-functional teams. Ideal candidates will have over 5 years of experience in eCommerce, a strong background in performance marketing, and excellent leadership skills. This role offers a competitive salary and the chance to shape the future of the business during a rapid expansion phase.
Head of eCommerce - Retail £70-£80k, bonus, bens Are you an experienced eCommerce leader ready to drive rapid international growth for a fast-paced retail brand? This is a rare opportunity to join a high-growth consumer business at a pivotal stage of its global journey. With a strong trading performance, ambitious expansion plans and a pipeline of innovative new product launches, we're seeking a commercial, data-driven Head of eCommerce to take ownership of all digital revenue and online trading. As Head of eCommerce, you will lead the full online trading strategy across multiple global markets, ensuring customers enjoy a seamless, high-performing digital experience. You'll drive growth through performance marketing, conversion optimisation, retention, website excellence and best-in-class customer journeys. This is a hands on leadership role in a high velocity retail environment, overseeing cross functional teams and working closely with marketing, operations and product functions to deliver results at pace. Key Responsibilities Develop/ execute high-impact eCommerce strategy to accelerate domestic/global sales. Identify new market opportunities and lead expansion into additional territories. Use insight and innovation to shape future digital growth. Own online trading performance across all categories and regions. Ensure product, pricing, promotions and customer journeys are optimised at all times. Lead CRO, site experience and overall digital UX improvements. Work closely with marketing to deliver data led performance campaigns (SEO, PPC, paid social, email, affiliates). Partner with retention teams to enhance repeat purchase, loyalty and CLV Champion best practice CRM, segmentation and personalised communication. Ensure every touchpoint of the digital journey is frictionless, fast and customer first. Use analytics and large datasets to inform decision making, track KPIs, improve performance to deliver insight rich reporting to guide strategic direction. Collaborate with operations and supply chain to maintain availability, demand planning accuracy and fulfilment efficiency. Lead, mentor and manage teams across key functions. Recruit, develop and motivate high performing talent in a fast paced environment. Ensure alignment to business objectives and strong team culture. What We're Looking For 5+ years' experience in eCommerce, ideally within fast paced retail or consumer product environments. Proven success driving online sales growth and entering new international markets. Strong digital trading, performance marketing and optimisation expertise. Excellent leadership skills, with experience managing multi discipline teams. Highly analytical and data driven, with advanced Excel capability. Comfortable working in a high growth, results driven environment. Knowledge of Shopify, Amazon and PPC platforms highly advantageous. Ambition to take on broader commercial responsibility over time. Apply to today and learn more about this rapidly scaling business.
06/05/2026
Full time
Head of eCommerce - Retail £70-£80k, bonus, bens Are you an experienced eCommerce leader ready to drive rapid international growth for a fast-paced retail brand? This is a rare opportunity to join a high-growth consumer business at a pivotal stage of its global journey. With a strong trading performance, ambitious expansion plans and a pipeline of innovative new product launches, we're seeking a commercial, data-driven Head of eCommerce to take ownership of all digital revenue and online trading. As Head of eCommerce, you will lead the full online trading strategy across multiple global markets, ensuring customers enjoy a seamless, high-performing digital experience. You'll drive growth through performance marketing, conversion optimisation, retention, website excellence and best-in-class customer journeys. This is a hands on leadership role in a high velocity retail environment, overseeing cross functional teams and working closely with marketing, operations and product functions to deliver results at pace. Key Responsibilities Develop/ execute high-impact eCommerce strategy to accelerate domestic/global sales. Identify new market opportunities and lead expansion into additional territories. Use insight and innovation to shape future digital growth. Own online trading performance across all categories and regions. Ensure product, pricing, promotions and customer journeys are optimised at all times. Lead CRO, site experience and overall digital UX improvements. Work closely with marketing to deliver data led performance campaigns (SEO, PPC, paid social, email, affiliates). Partner with retention teams to enhance repeat purchase, loyalty and CLV Champion best practice CRM, segmentation and personalised communication. Ensure every touchpoint of the digital journey is frictionless, fast and customer first. Use analytics and large datasets to inform decision making, track KPIs, improve performance to deliver insight rich reporting to guide strategic direction. Collaborate with operations and supply chain to maintain availability, demand planning accuracy and fulfilment efficiency. Lead, mentor and manage teams across key functions. Recruit, develop and motivate high performing talent in a fast paced environment. Ensure alignment to business objectives and strong team culture. What We're Looking For 5+ years' experience in eCommerce, ideally within fast paced retail or consumer product environments. Proven success driving online sales growth and entering new international markets. Strong digital trading, performance marketing and optimisation expertise. Excellent leadership skills, with experience managing multi discipline teams. Highly analytical and data driven, with advanced Excel capability. Comfortable working in a high growth, results driven environment. Knowledge of Shopify, Amazon and PPC platforms highly advantageous. Ambition to take on broader commercial responsibility over time. Apply to today and learn more about this rapidly scaling business.
Create Joy. Protect Wildlife. Build for Growth. At Elizabeth Scarlett, we believe work should feel meaningful. We exist to create joyful living while raising funds to protect the world's most precious wildlife. By 2030, our goal is to contribute £2 million to conservation. As our next CRM Manager, you will join a team that leads with kindness, dreams big and takes action together. You will be helping to scale a creative, purpose-led brand while shaping the impact we make in the world. Salary: £55,000 + 10% bonus Reporting to: Head of Ecommerce Hybrid: 2 days per week in office Location: Potters Bar (24mins from Kings Cross) Employment type: Full-Time TL;DR If you're passionate about crafting high-performing emails and driving growth with automation, this role is for you. We're looking for a CRM Manager to own our e-mail channel - from pre-purchase flows, through first conversion, into retention, and advocacy. You'll sit in the Growth team and partner with eCommerce, and Creative to build systems that turn new customers into lifelong fans. Why this role matters At Elizabeth Scarlett, your role is not just about tasks. It is about making sure the work you do supports our growth, delights our customers and helps us reach our conservation goals. This is your chance to: Build and optimise our email purchase journey - you'll own this channel completely Turn one-time buyers into lifelong fans through data, creativity and storytelling Help shape the future of a fast-growing, purpose-led eCommerce brand What you will be doing Klaviyo & CRM Be the platform owner for Klaviyo and the channel owner for CRM, including email, SMS & Direct Mail Lead the segmentation along the customer journey to maximise email efficiency Maintain accuracy of all logic and data flowing in and out of the platform Support deliverability best practice by maintaining a clean, well-structured and compliant CRM database Campaigns Manage the email campaign calendar Collaborate with the Brand Content and Growth teams to source campaign content and ideas Brief campaigns to Creative teams for copy & design, and the eCom Exec for building Lifecycle Marketing Flows Own all email & SMS automations and build strategies to maximise customer retention Plan and optimise pre-purchase flows (welcome journeys & education content) to convert new buyers Develop post-purchase experiences that drive second orders, and long-term loyalty Build logic & segmentation in flows to maximise open rates, purchase rate and ensure our email flows are efficient, effective and revenue driving Maintain and QA all data flows into and out of the platform, including customer profiles, events, consent data and product feeds Growth Experiments Continuously AB test subject lines, content, and offers to increase engagement and retention Partner with the Growth team to identify CRM opportunities and quantify impact Run experiments to improve email performance and customer retention Reporting & Insights Own CRM reporting across campaigns, automations and channels, including email, SMS and Direct Mail Analyse campaign and flow performance to identify trends, opportunities and areas for optimisation Partner with Growth and eCommerce teams to quantify the impact of CRM activity on customer retention and lifetime value Monitor channel performance against targets and use insight to improve future campaign and lifecycle activity Who we are looking for Mindset Analytical and customer-obsessed Curious, experimental and data-driven Collaborative and excited by cross-functional work Must-have skills Expertise in CRM marketing (email, SMS, segmentation) Strong grasp of customer data Deep knowledge of Klaviyo Technical ability to setup automation flows Nice-to-have skills Shopify savviness - strong understanding Klaviyo & Shopify work together Good grasp of customer cohort analysis Experience 4+ years in CRM marketing within a DTC or eCommerce environment Backgrounds we value: growth marketing, CRM management, retention strategy, digital trading Culture fit Kind, collaborative and uplifting Entrepreneurial and action-oriented Excited to join a brand with purpose and help us reach £2M raised for wildlife conservation by 2030 What we offer Salary and bonus £55,000 + 10% bonus 10% discretionary bonus Flexibility and time Hybrid working (minimum days in-office) 24 days holiday plus bank holidays Up to 1 month "work from anywhere" in a 2 hr timezone Personal development Annual L'D budget (3% of salary) Annual summer retreat (e.g. 42 Acres in Somerset) Team perks £500 ES products per year plus 60% team discount 25% friends and family discount code Impact and ownership First hire in dedicated hire in CRM, shaping the entire email strategy from the ground up Direct partnership with the Head of eCommerce and Growth Analyst, owning the Repeat Purchase Rate KPI and all retention-focused growth initiatives Direct contribution to our £2M conservation mission
06/05/2026
Full time
Create Joy. Protect Wildlife. Build for Growth. At Elizabeth Scarlett, we believe work should feel meaningful. We exist to create joyful living while raising funds to protect the world's most precious wildlife. By 2030, our goal is to contribute £2 million to conservation. As our next CRM Manager, you will join a team that leads with kindness, dreams big and takes action together. You will be helping to scale a creative, purpose-led brand while shaping the impact we make in the world. Salary: £55,000 + 10% bonus Reporting to: Head of Ecommerce Hybrid: 2 days per week in office Location: Potters Bar (24mins from Kings Cross) Employment type: Full-Time TL;DR If you're passionate about crafting high-performing emails and driving growth with automation, this role is for you. We're looking for a CRM Manager to own our e-mail channel - from pre-purchase flows, through first conversion, into retention, and advocacy. You'll sit in the Growth team and partner with eCommerce, and Creative to build systems that turn new customers into lifelong fans. Why this role matters At Elizabeth Scarlett, your role is not just about tasks. It is about making sure the work you do supports our growth, delights our customers and helps us reach our conservation goals. This is your chance to: Build and optimise our email purchase journey - you'll own this channel completely Turn one-time buyers into lifelong fans through data, creativity and storytelling Help shape the future of a fast-growing, purpose-led eCommerce brand What you will be doing Klaviyo & CRM Be the platform owner for Klaviyo and the channel owner for CRM, including email, SMS & Direct Mail Lead the segmentation along the customer journey to maximise email efficiency Maintain accuracy of all logic and data flowing in and out of the platform Support deliverability best practice by maintaining a clean, well-structured and compliant CRM database Campaigns Manage the email campaign calendar Collaborate with the Brand Content and Growth teams to source campaign content and ideas Brief campaigns to Creative teams for copy & design, and the eCom Exec for building Lifecycle Marketing Flows Own all email & SMS automations and build strategies to maximise customer retention Plan and optimise pre-purchase flows (welcome journeys & education content) to convert new buyers Develop post-purchase experiences that drive second orders, and long-term loyalty Build logic & segmentation in flows to maximise open rates, purchase rate and ensure our email flows are efficient, effective and revenue driving Maintain and QA all data flows into and out of the platform, including customer profiles, events, consent data and product feeds Growth Experiments Continuously AB test subject lines, content, and offers to increase engagement and retention Partner with the Growth team to identify CRM opportunities and quantify impact Run experiments to improve email performance and customer retention Reporting & Insights Own CRM reporting across campaigns, automations and channels, including email, SMS and Direct Mail Analyse campaign and flow performance to identify trends, opportunities and areas for optimisation Partner with Growth and eCommerce teams to quantify the impact of CRM activity on customer retention and lifetime value Monitor channel performance against targets and use insight to improve future campaign and lifecycle activity Who we are looking for Mindset Analytical and customer-obsessed Curious, experimental and data-driven Collaborative and excited by cross-functional work Must-have skills Expertise in CRM marketing (email, SMS, segmentation) Strong grasp of customer data Deep knowledge of Klaviyo Technical ability to setup automation flows Nice-to-have skills Shopify savviness - strong understanding Klaviyo & Shopify work together Good grasp of customer cohort analysis Experience 4+ years in CRM marketing within a DTC or eCommerce environment Backgrounds we value: growth marketing, CRM management, retention strategy, digital trading Culture fit Kind, collaborative and uplifting Entrepreneurial and action-oriented Excited to join a brand with purpose and help us reach £2M raised for wildlife conservation by 2030 What we offer Salary and bonus £55,000 + 10% bonus 10% discretionary bonus Flexibility and time Hybrid working (minimum days in-office) 24 days holiday plus bank holidays Up to 1 month "work from anywhere" in a 2 hr timezone Personal development Annual L'D budget (3% of salary) Annual summer retreat (e.g. 42 Acres in Somerset) Team perks £500 ES products per year plus 60% team discount 25% friends and family discount code Impact and ownership First hire in dedicated hire in CRM, shaping the entire email strategy from the ground up Direct partnership with the Head of eCommerce and Growth Analyst, owning the Repeat Purchase Rate KPI and all retention-focused growth initiatives Direct contribution to our £2M conservation mission
Our eCommerce Tech team at Head Office is looking for experienced front end developers to join the team. This is an opportunity to help evolve a platform that serves over 8 million customers globally. The Role: Our eCommerce team is responsible for developing and managing the NEXT and Total Platform websites and mobile applications. These are built in house and managed by our central support teams. You will join the user interface optimisation team, focusing on the continual delivery of functionality. Our strategic roadmap prioritises Conversion Rate Optimisation (CRO), A/B testing, and analysis to improve the customer journey. What You'll Take On: As a front end developer, you will work in an agile team alongside other developers to build upon our quality centric eCommerce platform. Experimental Feature Development: You'll primarily be maintaining, developing, publishing and supporting experimental client side functional features within our Bloomreach digital experience platform. Normally these are time limited to see if we can achieve statistical significance and help the business decide if they want to invest time in permanently embedding the feature into the website. Technical Execution: There will be a heavy emphasis on intercepting and overriding existing features or injecting new features using CSS, HTML and JavaScript, whilst making sure the code is performant and does not impact the rest of the page, the user experience, or the efficiency of development teams. Continuous Improvement: As a passionate developer you'll have a keen mindset to improve and you'll enjoy working as part of a team. Comfortable with modern technologies and tooling, you'll use best practices to improve the way we work. Collaboration and Support: You will help provide development support to internal users, as well as offering out of hours cover during seasonal events and busy trading periods. You'll also use your expertise and experience to help us continually improve our processes and working practices, actively enabling the department to become as efficient and effective as it can be. What You'll Bring: Essential Criteria Strong experience of standard front end technologies (HTML, CSS, Javascript) Experience in working effectively in a collaborative manner in a large scale, fast paced environment within a multifunctional technical team Experience with Google Analytics Exposure to modern Javascript frameworks and libraries such as React Awareness and practice of UI performance and accessibility best practices A desire to write readable, maintainable, modular and extendable code Experience in developing on a responsive site with multiple viewports Strong analytical skills and problem solving aptitude Understanding of the Agile methodologies and best practices Desirable Criteria Experience working in an Agile team Experience with ADO Experience with the Bloomreach platform Experience with A/B testing An understanding of service oriented architecture
04/05/2026
Full time
Our eCommerce Tech team at Head Office is looking for experienced front end developers to join the team. This is an opportunity to help evolve a platform that serves over 8 million customers globally. The Role: Our eCommerce team is responsible for developing and managing the NEXT and Total Platform websites and mobile applications. These are built in house and managed by our central support teams. You will join the user interface optimisation team, focusing on the continual delivery of functionality. Our strategic roadmap prioritises Conversion Rate Optimisation (CRO), A/B testing, and analysis to improve the customer journey. What You'll Take On: As a front end developer, you will work in an agile team alongside other developers to build upon our quality centric eCommerce platform. Experimental Feature Development: You'll primarily be maintaining, developing, publishing and supporting experimental client side functional features within our Bloomreach digital experience platform. Normally these are time limited to see if we can achieve statistical significance and help the business decide if they want to invest time in permanently embedding the feature into the website. Technical Execution: There will be a heavy emphasis on intercepting and overriding existing features or injecting new features using CSS, HTML and JavaScript, whilst making sure the code is performant and does not impact the rest of the page, the user experience, or the efficiency of development teams. Continuous Improvement: As a passionate developer you'll have a keen mindset to improve and you'll enjoy working as part of a team. Comfortable with modern technologies and tooling, you'll use best practices to improve the way we work. Collaboration and Support: You will help provide development support to internal users, as well as offering out of hours cover during seasonal events and busy trading periods. You'll also use your expertise and experience to help us continually improve our processes and working practices, actively enabling the department to become as efficient and effective as it can be. What You'll Bring: Essential Criteria Strong experience of standard front end technologies (HTML, CSS, Javascript) Experience in working effectively in a collaborative manner in a large scale, fast paced environment within a multifunctional technical team Experience with Google Analytics Exposure to modern Javascript frameworks and libraries such as React Awareness and practice of UI performance and accessibility best practices A desire to write readable, maintainable, modular and extendable code Experience in developing on a responsive site with multiple viewports Strong analytical skills and problem solving aptitude Understanding of the Agile methodologies and best practices Desirable Criteria Experience working in an Agile team Experience with ADO Experience with the Bloomreach platform Experience with A/B testing An understanding of service oriented architecture
