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Stability & Resiliency Governance - Applications Support - Assistant Vice President page is loaded Stability & Resiliency Governance - Applications Support - Assistant Vice PresidentApplyremote type: Hybridlocations: Belfast United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech . The role: The Production Management organization provides business critical application management and support for our CIO Production Management partners and lines of business (LOB).Join our Stability and Resiliency Governance team as an Analyst at the AVP level - a key supporting role within the broader Optimization and Enablement function dedicated to strengthening our CIO Production Management landscape. This position offers an excellent opportunity to learn and contribute to critical stability and resiliency governance initiatives and frameworks. We are seeking an enthusiastic and detail-oriented individual who is eager to build their foundational knowledge of Production Management and Risk Management within the complex and highly regulated environment of the banking sector. You will work closely with senior team members, gaining hands-on experience and developing the skills needed to grow your career in technology governance.# Responsibilities: Reporting & Metrics Support: Assist in the generation and preparation of monthly stability metrics and reports for diverse business units, working under the guidance of senior analysts. KPI Monitoring: Support the monitoring of key performance indicators (KPIs) for application stability, helping to track trends and flag anomalies for review. Tooling & Automation: Learn and utilize artificial intelligence and automation tools to help reduce manual toil and enhance team efficiency. Best Practice Contribution: Contribute to the identification and documentation of best practices that support continuous service improvement across the technology landscape. Data Analysis Support: Assist in thematic analysis of stability data, helping to surface key trends and supporting the formulation of actionable recommendations under senior oversight. Program Participation: Support the Focus and Intensive Care application improvement programs by contributing to data gathering, tracking, and reporting activities. Attestation & Review Assistance: Assist in annual attestation and review processes for critical artifacts, such as the Change Risk Index and Market Event Management. Data Quality Initiatives: Contribute to initiatives focused on improving data quality and streamlining processes. Continuous Improvement: Participate in continuous improvement activities that enhance stability governance products and frameworks, bringing fresh ideas and a learning mindset. Strategy Support: Support the team in advancing the Production Management Strategy through research, documentation, and coordination tasks. Project & Ad-Hoc Support: Assist with projects and ad-hoc requests as required, developing broad exposure across the team's portfolio of work.# Required Skills: Collaboration & Communication: Ability to work effectively within a team environment and communicate clearly with colleagues and stakeholders, both in writing and verbally. Analytical Thinking: Foundational analytical and problem-solving skills, with a willingness to learn how to identify issues and contribute to effective solutions. Attention to Detail: Strong attention to detail and a commitment to accuracy in all deliverables. Adaptability: Ability to manage shifting priorities and remain effective in a dynamic, fast-paced environment. Curiosity & Growth Mindset: Eagerness to learn new processes, tools, and methodologies, and to contribute ideas for improvement. Data Literacy: Working knowledge of data analysis concepts and comfort working with datasets. Exposure to data transformation or reporting tools is a plus. An interest in developing data science skills is welcomed. Technical Proficiency: Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).# Qualifications: Bachelor's/University degree or equivalent experience. Some exposure to or interest in IT governance, production support, or risk management within the banking or financial services industry is advantageous but not essential - we are happy to support your development in these areas. What we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. The role: The Production Management organization provides business critical application and support for our CIO Production Management partners and lines of business (LOB). Join our Stability and Resiliency Governance team as an Analyst at the AVP level - a key supporting role within the broader Optimization and Enablement function dedicated to strengthening our CIO Production Management landscape. This position offers an excellent opportunity to learn and contribute to critical stability and resiliency governance initiatives and frameworks. We are seeking an enthusiastic and detail oriented individual who is eager to build their foundational knowledge of Production Management and Risk Management within the complex and highly regulated environment of the banking sector. You will work closely with senior team members, gaining hands on experience and developing the skills needed to grow your career in technology governance. Responsibilities: Reporting & Metrics Support: Assist in the generation and preparation of monthly stability metrics and reports for diverse business units, working under the guidance of senior analysts. KPI Monitoring: Support the monitoring of key performance indicators (KPIs) for application stability, helping to track trends and flag anomalies for review. Tooling & Automation: Learn and utilize artificial intelligence and automation tools to help reduce manual toil and enhance team efficiency. Best Practice Contribution: Contribute to the identification and documentation of best practices that support continuous service improvement across the technology landscape. Data Analysis Support: Assist in thematic analysis of stability data, helping to surface key trends and supporting the formulation of actionable recommendations under senior oversight. Program Participation: Support the Focus and Intensive Care application improvement programs by contributing to data gathering, tracking, and reporting activities. Attestation & Review Assistance: Assist in annual attestation and review processes for critical artifacts, such as the Change Risk Index and Market Event Management. Data Quality Initiatives: Contribute to initiatives focused on improving data quality and streamlining processes. Continuous Improvement: Participate in continuous improvement activities that enhance stability governance products and frameworks, bringing fresh ideas and a learning mindset. Strategy Support: Support the team in advancing the Production Management Strategy through research, documentation, and coordination tasks. Project & Ad Hoc Support: Assist with projects and ad-hoc requests as required, developing broad exposure across the team's portfolio of work. Required Skills: Collaboration & Communication: Ability to work effectively within a team environment and communicate clearly with colleagues and stakeholders, both in writing and verbally. Analytical Thinking: Foundational analytical and problem solving skills, with a willingness to learn how to identify issues and contribute to effective solutions. Attention to Detail: Strong attention to detail and a commitment to accuracy in all deliverables. Adaptability: Ability to manage shifting priorities and remain effective in a dynamic, fast paced environment. Curiosity & Growth Mindset: Eagerness to learn new processes, tools, and methodologies and to contribute ideas for improvement. Data Literacy: Working knowledge of data analysis concepts and comfort working with datasets. Exposure to data transformation or reporting tools is a plus. An interest in developing data science skills is welcomed. Technical Proficiency: Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint). Qualifications: Bachelor's/University degree or equivalent experience. Some exposure to or interest in IT governance, production support, or risk management within the banking or financial services industry is advantageous but not essential - we are happy to support your development in these areas. What we'll provide you: By joining Citi, you will not only be part of a "business casual workplace" with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretionary annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, we will provide accommodations. Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

Location Virtual, Berkshire, United Kingdom About the Role As a Senior Systems Engineer, you will partner with Territory and Partner Account Managers to sell RUCKUS networking solutions through channel partners, focusing on technical and business solutions that meet customer needs. Responsibilities Address technical and business challenges by identifying and positioning suitable RUCKUS solutions to meet customer needs; develop and execute territory account plans to drive strategic growth. Engage directly with partners and end customers through technical demonstrations, proof of conceptions, enablement sessions, and workshops to ensure clear understanding of solution value. Support the sales process by providing accurate kit lists and high level solution designs; act as a trusted technical advisor to differentiate RUCKUS within competitive landscapes. Work closely with Territory and Partner Account Managers to drive revenue, support sales efforts, and contribute to quota attainment by aligning technical solutions with customer business objectives. This position is remote, but it is expected to involve UK and Ireland travel-particularly in the North of England-around 50% of the time. Required Qualifications 5+ years of relevant experience working with IP/Wireless technologies. Proficient understanding of pre sales engineering and sales processes, including critical account management. Strong knowledge of 802.11 Wi Fi technology evolution (Wi Fi 5, 6, 7), RF antenna signal propagation, best practice design and assessments, WLAN security, predictive heat map creation, wireless troubleshooting and optimization, IP routing and switching (WAN/LAN design, setup, and configuration). General knowledge of VLAN, security, VoIP, QoS wired/wireless, BYOD/MDM, PtP, mesh, wireless controller architectures, Wi Fi protocols and transmission, RF engineering, indoor and outdoor wireless deployments, packet capture/analysis tools, WLAN security RF polarization and antenna signal propagation behaviour. Outstanding interpersonal skills-verbal and written-able to capture relevant information and articulate findings to senior leadership. Advanced understanding of partner business drivers and how to map these to a customer network platform, including identification of improvement areas in network design. Additional Preferred Qualifications Proficient understanding of pre sales engineering, technical sales processes, and key account management. Experience with the MEDDIC sales methodology and process. Ability to communicate technical solutions, both written and verbal, to a variety of audiences, including executive level decision makers. Advanced understanding of partner business drivers and how to map these to a customer network environment, including identifying areas for improvement in network design. Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.

The Financial Times is one of the world's leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you're given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you'll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you'll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT. Our Commitment to Diversity, Equity and Inclusion We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. The Role We're looking for a Senior iOS Engineer who is passionate about building a scalable, reliable mobile platform and enabling teams across the organisation to contribute confidently and independently to the FT"s award-winning digital products. You'll join the Mobile Apps team, a multidisciplinary, cross-functional group focused on delivering an outstanding mobile experience for our world class news. You'll collaborate closely with engineers, product managers, business analysts and designers to build and evolve a premium mobile application and platform for our customers. What You'll Do Define and evolve iOS platform boundaries (native vs shared vs web layers) Ensure performance, reliability, and UX consistency as contribution scales across multiple teams Make architectural trade-offs across native, hybrid and shared approaches Identify and address platform risks (performance, memory, app size, offline behaviour) Define and enforce native constraints (performance, memory, app size, lifecycle) to protect platform integrity Contribution Enablement & Guardrails Define and evolve guardrails and constraints that enable safe contribution at scale Guide teams on how to build within platform boundaries Reduce reliance on central ownership through systems and tooling Collaborate with teams to improve quality without blocking delivery Delivery & Engineering Excellence Build and maintain high-quality iOS features and platform capabilities where native expertise is required Work with hybrid technologies (webviews, shared logic) where required Collaborate with cross-functional teams to deliver high-impact outcomes Contribute to continuous improvement of engineering practices Use automated tooling and systems to ensure high quality outcomes throughout delivery. What You'll Bring Deep expertise in Swift and iOS platform internals (performance, lifecycle, memory) Strong architectural judgement across native, shared and web approaches Experience working on large-scale mobile applications with multiple contributors Ability to define platform boundaries and make pragmatic trade-offs Experience enabling teams to contribute safely without central ownership Strong problem-solving skills across complex technical systems Excellent communication and ability to influence across teams Experience working with Kotlin Multiplatform or shared code approaches Experience working with Apple's in-app purchase ecosystem (StoreKit), including subscription models, entitlements, and edge cases (restoration, retries, offline behaviour) Experience in hybrid app architectures (webviews, JS integration) Familiarity with observability and performance monitoring tools Experience influencing engineering practices across teams Experience supporting teams through architectural or platform transitions What's in it for you? Our benefits Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here. We've embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible. Accessibility We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email and a member of our team will be happy to help. Further information At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications. Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all. Create a Job Alert Interested in building your career at Financial Times? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Have you been previously employed at the FT? Select Have you previously taken part in an FT Early careers programme? e.g. FT Talent Challenge, FT News School, work experience etc. Select Please select the currency of your salary expectations. If not listed, please select Other Currency. Select What are your base annual salary expectations? What is your current notice period in weeks? Select Do you require sponsorship for employment visa status in the country for which this role is based? Select I accept the candidate privacy notice and consent to being contacted in regard to this application. United Kingdom - Voluntary Disclosure Optional Additional Information As part of the FT's commitment to equality, diversity and inclusion, in this section we ask for information to help us measure the effectiveness of our equal opportunity policies. This information is voluntary and your application will not be treated differently based on whether or not you provide these details. Your information will be stored separately to your application on our recruitment system, with safeguards in place to ensure that your data is kept secure and treated confidentially. Hiring managers and recruiters cannot see this information on an individual basis. We may use the data in an anonymised form for reporting purposes or as required to comply with statutory reporting requirements, depending on your location. What was the occupation of your main household earner when you were aged 14? (Occupations provided are examples, please select the option that most closely resembles your main householder earners employment) Select If you finished school after 1980, were you eligible for free school meals at any point during your school years? Select If you attended university, were you the first person in your immediate family (parents or guardians) to do so? Select

All the details We're looking for a Software Engineering Manager to play a pivotal role in leading and evolving M&S's digital fulfilment platforms. This team provides the critical software capabilities that power fulfilment operations across the business from in-store fulfilment and order collection to dropship supplier and carrier integrations. Your "customers" are product teams, engineers, and operational stakeholders and your mission is to make them faster, more effective, and more confident through high-performing teams, scalable systems, and excellent engineering practices. This is a role for a leader who is excited by enabling teams at scale, driving engineering excellence, and transforming how complex operational systems are designed, delivered, and run across a large organisation. About the Team Our engineering teams enable product, engineering, and operational teams to build and deliver solutions with speed and confidence. We create reliable, scalable, and intuitive platforms, rooted in strong engineering standards, automation, and continuous improvement. You will join the Online Software Engineering team, leading the modernisation of critical fulfilment technologies, including: In-store fulfilment systems Store order collection platforms Dropship supplier integrations Carrier and logistics integrations Platform tooling, automation, and DevOps enablement What You'll Do Your key accountabilities will include: Build, mentor, and lead high-performing software engineering teams, fostering a culture of collaboration, innovation, ownership, and continuous improvement. Oversee the planning, execution, and delivery of complex software initiatives, ensuring alignment with business objectives, timelines, budgets, and quality expectations. Work closely with product management, design, programme management, and operational stakeholders to define scope, shape roadmaps, and deliver impactful business outcomes. Provide strong technical leadership, guiding architecture, design decisions, and engineering best practices across fulfilment systems and platforms. Drive the adoption of modern software engineering standards, tools, and methodologies to improve software quality, developer experience, and delivery efficiency. Ensure operational excellence by embedding DevOps principles and maintaining reliable, scalable, secure, and well-supported production systems. Who You Are A strong engineering leader with a passion for building, developing, and empowering high-performing software engineering teams. Previously a hands on senior software engineer with experience across a broad range of technologies, platforms, and architectural patterns. Experienced in delivering highly scalable backend systems, ideally within Java-based environments. Extensive software engineering experience across multiple technologies, frameworks, and delivery environments. Strong understanding of system design, software architecture, cloud platforms, and modern engineering best practices. What's in it for you Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. Everyone's Welcome We are ambitious about the future of retail. We're disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and win together.

Salary: £62,000 - 102,000 per year Requirements Proven experience in technical leadership, including leading a team or cross-functional squad Proven experience working in both backend services and mobile technologies Exceptional programming skills and knowledge of building APIs using modern OO languages preferably Java, SOLID principles, SOA, HTTP and REST Experience with AWS and strong understanding of cloud-based development Extensive, demonstrable knowledge of designing architectures that are secure and perform at scale Effectively communicate and work collaboratively across engineering to maximise inner-sourcing opportunities and reduce waste Proven ability to deliver high quality applications at scale Advocate for quality and the ability to support the team, leveraging approaches such as Pair Programming, TDD and BDD Responsibilities Lead a team or cross-functional squad in delivering complex and ambiguous projects that support broader business outcomes Take end-to-end responsibility for technical design, implementation, and operational considerations Collaborate with engineers, architects, product owners, and stakeholders to ensure successful project outcomes Play a crucial role in supporting the elevation of engineering enablement, excellence, and experience across the broader engineering community Collaborate and contribute to the development and dissemination of standardized and sustainable best practices, tools, patterns, and frameworks Focus on a major portion of existing or new team software (e.g., significant component, set of features, mid-size application or service) Work to achieve the goals and vision shared by Product Management and Tribe Leadership Innovate within the team, initiative area, and contribute within the technical domain Technologies AWS Backend Cloud HTTP Support Java Mobile REST TDD DevOps Network Security More At Capital One, were on a mission to change banking for good by bringing humanity, ingenuity, and simplicity to our services. We are currently seeking a Senior Software Development Engineer to join our backend team based in our London office on a hybrid working model. We pride ourselves on fostering collaboration and connection within our teams, emphasizing continuous learning and innovation. By offering competitive benefits, high-performance career progression, and an inclusive environment, we aim to attract top talent who can help us achieve our goals. Join us in redefining the future of banking. last updated 25 week of 2026

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world's biggest brands. About the Role The Senior Manager, Center of Expertise will lead a team of elite product and domain experts who drive measurable outcomes on strategic customer engagements. This role is built for a technically fluent, decisive leader who thrives at the intersection of modern data protection, cloud infrastructure, and AI driven operations-someone who can translate complex architectures into executive level narratives and who genuinely cares about the people they lead and the customers they serve. You will lead a team of Domain Engineering Specialists (DES) who serve as subject matter experts across Veeam Data Platform (VDP), Veeam Data Cloud (VDC), Vault, and Kasten, as well as the broader cloud native and AI/ML ecosystem surrounding them. This is a team that sets the standard-not just within Veeam, but across the industry-and the right leader will take pride in keeping it that way. Your team partners with customer facing teams to lead complex, large scale technical onboardings involving intricate multi environment architectures, data modeling, telemetry analysis, and risk discussions with C suite stakeholders (CISO/CIO/CTO). You will align customer posture against the Veeam Data Resilience Maturity Model (DRMM) and industry frameworks (NIST CSF, CIS Controls, Zero Trust Architecture) to surface optimization opportunities and drive expansion. Success requires deep cross functional alignment, the ability to manage competing priorities at scale, and a bias toward outcomes over activity. What You'll Do Lead and develop a team of 6-10 Domain Engineering Specialists, investing genuinely in their growth through technical coaching, structured career development, and a culture where people feel challenged, valued, and proud of the work they do. Define and execute the team's technical enablement roadmap, with a strong focus on emerging capabilities in AI/ML, cloud native architectures, and cyber resilience. Own the team's involvement in complex, large scale customer onboardings-multi environment migrations, hybrid and multi cloud transformations, and enterprise wide resilience deployments that require deep architectural engagement and precise coordination. Coach specialists to deepen expertise in ransomware recovery, immutable storage, multi cloud data protection, and Kubernetes native backup-and create clear paths for them to grow into recognized experts inside and outside of Veeam. Build and scale a content and resource hub that extends the team's reach beyond 1:1 customer engagements-including technical playbooks, reference architectures, self service assessment tools, and evergreen enablement content. Develop and run high impact customer engagement programs-webinars, roundtables, virtual workshops, executive briefings, and community forums-that position Veeam's expertise in front of broader audiences and create scalable touchpoints across the customer lifecycle. Establish and maintain the team's position as a credible technical authority in conversations with customer engineering, architecture, and executive stakeholders. Drive process improvements and playbooks that scale impact without scaling headcount linearly. Monitor operational KPIs and use data to identify coaching opportunities, capacity gaps, and emerging risk patterns across the customer portfolio. Influence product and engineering roadmaps by synthesizing field level insights into structured feedback loops. Build and maintain cross functional relationships with Sales, Product, Engineering, and Customer Success to ensure coordinated customer outcomes. Serve as an executive level escalation point for complex technical and strategic customer situations. Model and reinforce a high performance culture anchored in intellectual curiosity, ownership, and genuine care for customers and teammates alike. And other responsibilities as needed as the business evolves and grows. What You'll Bring 8+ years of experience in technical customer success, solutions engineering, or related customer facing technical roles-ideally within enterprise SaaS, cloud infrastructure, or data management. 4+ years of people management experience, with a track record of building and scaling high performing technical teams where culture is a competitive advantage, not an afterthought. Deep expertise in data protection and cyber resilience-including ransomware recovery architectures, immutability strategies, air gapped backup, and recovery time/point objectives at enterprise scale. Hands on familiarity with AI and machine learning concepts, including how organizations are operationalizing AI workloads and the data infrastructure that supports them (data pipelines, model training environments, vector databases, LLMOps). Strong working knowledge of major cloud platforms (AWS, Azure, GCP) and cloud native patterns-Kubernetes, containers, serverless, IaC (Terraform/Pulumi), and multi cloud data governance. Fluency in modern infrastructure concepts: hybrid cloud architectures, software defined storage, disaster recovery as code, and observability stacks. Ability to engage credibly in security framework discussions-Zero Trust, NIST CSF, CIS Controls, SOC 2, and regulatory environments (GDPR, HIPAA, FedRAMP). Experience leading or owning large scale, complex customer onboardings with multiple stakeholders, integrated environments, and significant technical and organizational complexity. Proven ability to build scalable content programs-technical resource hubs, reference architectures, webinars, workshops-that extend expert knowledge to audiences well beyond direct engagement. Demonstrated ability to lead teams through ambiguity in fast moving, high growth environments. Strong executive communication skills-able to distill complex technical risk into business impact narratives for CISO, CIO, and board level audiences. Experience using data and telemetry to drive coaching decisions and team performance improvements. Adaptable, high agency operator who sets direction without waiting for perfect information-and brings others along with them. What you'll get 25 paid vacation days, plus 4 extra global VeeaMe Days for self care and 24 paid volunteer hours annually through Veeam Cares. Private medical, dental, and vision insurance with dependent enrolment. Life insurance with enhanced coverage and global 24/7 protection. Income protection after 26 weeks, covering a portion of salary. Defined contribution pension plan with employer match. Worldwide travel insurance for business and leisure, with option to enroll dependents. Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs. Opportunities to learn and grow through on demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops and learning events like our annual Global Day of Learning. Veeam Software is an equal opportunity employer Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Job Overview We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Responsibilities Define and deliver the multi-year vision, strategy and roadmap for Adobe CJA, establishing it as Sky's core cross channel analytics platform Own and prioritise a value led product backlog, balancing legacy migration, platform optimisation and new insight capabilities Lead governance, demand intake and reporting standards to ensure consistent, trusted metrics and enterprise wide adoption Collaborate with Data Engineering, Martech, Technology and Privacy teams to deliver scalable, compliant analytics solutions Drive stakeholder alignment across Sky Data, DME, Value Streams and Operations to enable consistent journey measurement and reporting Track adoption, data quality and value realisation, continuously improving outcomes linked to customer insight and commercial impact What you bring Proven experience owning and scaling enterprise analytics products (ideally Adobe CJA, Adobe Analytics or AEP) Strong product leadership capability with experience defining strategy, roadmaps and outcome based backlogs Deep understanding of omni channel data (behavioural, transactional, customer) and how it drives reporting and insight Track record of establishing governance, data standards and consistent measurement frameworks across teams Ability to influence senior stakeholders and translate complex analytics concepts into clear business value Experience leading cross functional collaboration across data, technology and business teams Desired skills and experience Experience migrating from legacy analytics to modern, cross channel platforms Knowledge of Adobe Experience Platform and downstream activation/personalisation use cases Familiarity with data governance, privacy and compliance considerations in analytics environments Experience building enablement frameworks (training, playbooks, adoption strategies) Team overview Our vision is to enable Sky's growth ambitions through Data and AI-deepening customer relationships, optimising commercial performance, and improving operational efficiency. As Lead Technical Product Owner for Customer Journey Analytics (CJA), you will define and lead Sky's cross channel analytics capability, ensuring consistent, trusted insight across digital and non digital customer journeys. Sitting within Sky Data and working closely with Product, Technology, Martech and business stakeholders, you will set the direction for Adobe CJA and ensure it drives measurable value and better decision making across the enterprise. The rewards Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley Our Sky Group HQ. Equipped with state of the art technology and workspaces, there's plenty of space to see your big ideas come to life. Here you'll find 13 subsidised restaurants and cafes. You can re energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10 minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there's free onsite parking available for cars, motorbikes and bicycles. We'd love to hear from you Inventive, forward thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way.

S3 Operating Model Architect Location: London, UK Experience Level: Senior / Principal (Operating Model & Data Platforms) Role Overview We are looking for an S3 Operating Model Architect to define and formalise how enterprise scale object storage platforms should be operated across teams and environments. This role focuses on operating model design, process definition, governance, and documentation-not on building or engineering the storage platform itself. You will work closely with platform, security, finance, and data teams to ensure S3 is secure, scalable, cost efficient, and operationally sustainable. Key Responsibilities Operating Model & Process Design Design and document the end to end operating model for S3 based storage platforms. Define roles, responsibilities, and ownership models across platform, operations, and consumer teams. Establish clear interfaces between engineering, operations, governance, and finance functions. Security, Access & Compliance Define standards for: Access control and entitlement management Encryption and data protection Auditability and compliance readiness Partner with security and risk stakeholders to ensure policies are practical and enforceable. Cost & Usage Governance Design chargeback / showback models for S3 consumption. Define cost governance processes including: Budget thresholds and alerts Usage transparency Optimisation and lifecycle practices Provisioning & Resource Management Define how S3 resources are: Requested and approved Provisioned and governed Tagged, retained, and decommissioned Establish guardrails and automation principles to reduce manual overhead. Resilience & Operational Readiness Define disaster recovery and resilience standards, including: Replication and recovery expectations Testing cadence and responsibilities Align resilience patterns with application criticality and service expectations. Standards & Documentation Define standards for: Data read/write patterns Metadata and tagging Lifecycle and retention policies Produce clear, consumable artefacts such as: Process flows Operating standards Playbooks and onboarding guides Stakeholder Engagement & Adoption Facilitate workshops to align stakeholders on operating standards. Support adoption through documentation, enablement materials, and governance forums. Manage change through structured decision making and exception handling. Skills & Experience Essential Experience designing operating models or Data Ops frameworks for large scale data or storage platforms. Strong understanding of object storage concepts (S3 style) and operational considerations. Experience creating processes, RACIs, standards, and governance artefacts. Ability to translate complex technical concepts into clear, structured documentation. Strong stakeholder engagement and facilitation skills. Desirable Experience working in regulated or compliance heavy environments. Exposure to cost governance and platform financial management. Experience supporting global or multi region platforms. Why This Role Influence how data platforms run at scale, not just how they're built. Work at the intersection of technology, operations, governance, and cost. Design foundations that enable long term platform sustainability. Interested? If you enjoy designing how platforms operate, scale, and stay under control, we'd love to hear from you.

As a Lead Technical Program Manager in the Athena platform team within the Commercial & Investment Bank, you will drive the delivery of complex technology programs that support firmwide business goals. You will translate technical requirements into actionable plans, align stakeholders, and keep delivery on track across multiple workstreams. You'll guide teams through change, manage risks proactively, and use data to improve execution. You will also help strengthen operating rigor and service quality through thoughtful planning and risk management. Shape how a critical analytics platform evolves at JPMorganChase while delivering programs that matter. You'll lead complex, cross-functional initiatives end-to-end and help teams turn technical strategy into measurable outcomes. If you thrive in ambiguity, enjoy modernizing platforms and driving AI innovation at scale, you'll find plenty of room to grow here. Job responsibilities Develop and execute program plans that incorporate technical requirements, resourcing, and timelines to deliver technology solutions on schedule Identify and mitigate risks by proactively addressing roadblocks and implementing contingency plans to maintain momentum Collaborate with engineering, product, and business stakeholders to define scope, objectives, and deliverables aligned to business goals Assess program performance using data and analytical reasoning to identify improvement opportunities and implement optimizations Champion agile ways of working and modern technical solutions to support continuous learning and innovation across the team Required qualifications, capabilities, and skills Extensive experience in technical program management, leading complex technology projects and programs in a large organization Proven ability to manage stakeholders, build productive working relationships, and influence decision-making across cross-functional teams and clients Technical fluency, including knowledge of vendor products and experience managing vendor relationships to support access to shared applications and services Experience managing resources, budgets, and delivery teams in a fast-paced, agile environment Strong analytical reasoning and problem-solving skills, including the ability to break down business, technical, or operational objectives into actionable tasks Preferred qualifications, capabilities, and skills Knowledge of AI and experience delivering AI-related projects or programs Ability to leverage AI agents to optimize ways of working and execution efficiency Understanding of software engineering, platform engineering, or computer science fundamentals

We are looking to appoint highly qualified evangelists to lead our SAP pre-sales activity for the future. The candidates will be responsible for working to develop exciting modern opportunities at key future target customers. You will help clients envision their future & explain the Atos value proposition. The result you strive to achieve is placing Atos in pole position for the resulting business opportunity, at which point your role will shift from leader to coach, both for the client and for the internal solution team. SAP Evangelists will be at the forefront of Atos' strategy. Candidates must be able to bring to life a passion and enthusiasm for bold transformation, engaging early with clients, building relationships quickly and subsequently shaping the client's strategy; building compelling propositions, defining outline solutions and creating business cases. This requires excellent communication skills with a variety of stakeholders, combined with technical expertise to propose sustainable, future-oriented solutions, using the latest developments in the market. The successful candidate must demonstrate clear skills in domain thought leadership, business development, delivery focus and the ability to take customers on a transformational journey. The SAP Evangelist acts as a credible and trusted advisor to client C-level stakeholders, strengthening Atos' market positioning and perception. This role is both internally and externally oriented, combining: Deep technology and portfolio knowledge Pre-sales and solution enablement alignment with other internal stakeholders Key Responsibilities Be responsible for the development of SAP Opportunities at a number of accounts at any given time and switch to coaching as deals progress through the sales cycle. Be able to articulate the Atos value proposition in a compelling way to new and existing clients. Be able to present the Atos innovation workshops. Take the lead role in articulating and presenting the SAP roadmap for clients. Define project requirements and scope with stakeholders, suggesting suitable requirements and acceptance measures to remove ambiguity. Build, maintain and leverage strong relationships with Business Decision Makers and IT Decision Makers within each customer to influence adoption. Clearly define best fit solution and business outcomes and build a "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them. Represent the "Voice of the Customer" within Atos, and document business-value driven customer success stories and best practices. Work closely with key strategy and offering stakeholders: CTO, Marketing, Delivery, Engineering and Sales organisations to identify and drive disruptive service innovation, inputting competitive insight and customer priorities into the development cycle. Qualifications & Experience Bachelor's or master's degree in relevant areas At least five years of experience in pre-sales, solutions or consulting activities for national and international clients in relevant or SMP solutions Experience of SAP Detailed knowledge of current market trends and experience with the latest technologies, with an understanding of key technical choices and the ability to guide clients towards the right outcome Ability to be internationally mobile Fluent in English. Other European languages, especially German, Spanish or French, are desirable but not mandatory Location: United Kingdom Comfortable dealing and communicating with clients, both senior managers and engineers Ability to take the initiative, make decisions and subsequently drive the execution (a doer!) Track record in business plan creation and execution, with sales and presales experience. Exceptional written and verbal communication and presentation skills Highly organised and client, business outcome focused Scope Based in the SMP organization, with a focus on evangelizing SAP All sectors and markets, RBU's Success Indicators Support a carefully selected number of key development opportunities at any given time. Number of client opportunities developed to the point we can bid and/or translate to revenue/Order Entry. Order Entry because of early presales engagement. Thought leadership & contribution to portfolio development & improvement. This role requires proven leadership and the ability to demonstrate the following core competencies: Strategic thinking and execution: Setting a clear technology direction and translating it into concrete actions. Customer focus Understanding client needs and ensuring technology solutions deliver tangible business value. Commercial courage and constructive challenge: Demonstrate the ability to challenge the status quo, coach stakeholders, and drive change in commercial and delivery approaches. Change and innovation leadership: Driving technology transformation and fostering innovation, including AI and automation across services. Collaboration and stakeholder alignment Result orientation People leadership Here at Atos, diversity and inclusion are embedded in our DNA.Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

The IT Product Manager serves as the strategic owner and visionary for critical IT product domains-with a primary focus on Accounting & Financial Systems (e.g., ERP, AR/AP automation) and a secondary focus on Supply Chain & Logistics ecosystems. Operating in a "Two-in-a-Box" co-leadership model, this role acts as a vital bridge between executive stakeholders, business super users, and technical delivery teams. This hybrid position combines deep Senior Business Analysis and Process Engineering with a product-centric mindset to own the long-term roadmap, ROI, and business value of Jazwares' core application ecosystems. By translating complex business objectives into prioritized technical backlogs and scalable solution designs, this role ensures technology investments-from core ERP financial enhancements and automated revenue cycles to global supply chain workflows-are strategically aligned and built to scale with Jazwares' growth. Beyond strategy and analysis, this role serves as the Agile Lead and Scrum Master for dedicated Product-Oriented Delivery organizations, known as "PODs". Heavily leveraging Jira, the IT Product Manager manages the full product lifecycle: refining backlogs, facilitating ceremonies, and driving sprint execution to ensure continuous, reliable delivery. The ideal candidate empowers cross-functional SMEs to navigate technical ambiguity, eliminates "Shadow IT" silos, and delivers high-impact solutions with a relentless focus on user adoption and operational excellence. Duties and Responsibilities As an IT Product Manager, you will own the end-to-end lifecycle and strategic value of critical IT product domains. By blending senior analytical rigor with high-level Agile POD leadership, you will be responsible for defining product visions, prioritizing complex backlogs in Jira, and orchestrating cross-functional teams to deliver high-impact technical solutions. Strategic Vision: Own the yearly Product Roadmap for your domain, ensuring alignment with corporate goals and IT strategic pillars. Backlog Authority: Act as the final decision-maker for backlog prioritization, weighing business urgency against technical feasibility. Agile Orchestration: Drive POD execution excellence by heavily leveraging Jira to manage continuous delivery and eliminate "Shadow IT" silos. Strategic Co-Leadership: Partner in a "Two-in-a-Box" model with Business Product Owners to align technical roadmaps with functional business processes, ensuring that product evolution directly drives measurable outcomes and ROI. POD Leadership & Scrum Mastery: Lead all Agile ceremonies (stand-ups, sprint planning, grooming, retrospectives) for dedicated product PODs to ensure team alignment and unblock technical impediments. Product Roadmap & Backlog Management: Serve as the primary architect of the product backlog in Jira, ensuring epics and user stories are strategically structured to deliver continuous business value. Executive Stakeholder Prioritization: Partner with Business Sponsors and business leaders to define and prioritize product features based on ROI and revenue impact. Value-Based Metrics & Reporting: Beyond team velocity, track and communicate Business Value Metrics (e.g., user adoption, process efficiency gains) to provide visibility to the PMO Steering Committee. Agile Transformation & Mentorship: Lead the IT department's shift from project-based work to a product-centric model, coaching teams on advanced Jira workflows and "spikes" for innovation. Product Analysis & Requirements Management Product Discovery & Lifecycle Management: Lead the discovery phase for new product features, identifying capability gaps and translating high-level business desires into detailed technical specs. Advanced User Stories & Acceptance Criteria: Define the "Definition of Done" for complex integrations, ensuring the development team has absolute clarity on functional requirements. Quality Assurance & Product Integrity: Partner with QA and developers to ensure the final product aligns with the original vision, managing the transition from project "Go-Live" to Business as Usual (BAU) operations. Continuous Enablement: Coordinate User Acceptance Testing (UAT) and "Train-the-Trainer" sessions to ensure global adoption of product updates. Product Engineering & Solution Architecture Workflow Optimization & Scaling: Engineer optimized workflows for your product domain (e.g., Accounting & Finance and/or Supply Chain) to drive organizational efficiency as Jazwares scales beyond $1B. Automation-First Strategy: Identify opportunities to automate manual tasks within your application suite to reduce technical debt. Compliance & Security Architecture: Ensure all product enhancements comply with Jazwares security protocols and overall technology roadmaps. Cross-Product Interdependency Management: Manage API and data-mapping architectures across the IT portfolio to ensure a single source of truth. Change Management Leadership: Own the organizational change management plan for your product, ensuring new features are adopted seamlessly and training "champions" to lead their teams. Functional Domain Mastery & Team Ownership As an IT Product Manager, you will serve as the Agile Lead and strategic visionary for one or more continuous, cross-functional Product Teams (PODs). The ideal candidate must possess deep operational knowledge of end-to-end Accounting & Financial Systems (Primary Focus), Product Information Management, and the Supply Chain Management (SCM) lifecycle (Secondary Focus). You will demonstrate a refined ability to orchestrate the flow of data between core ERPs, planning modules, and logistics platforms. 1. Accounting and Finance Systems The Mission: Identify, prioritize, and plan the continuous product roadmap for core ERP and financial automation systems, ensuring seamless Order-to-Cash (O2C) and Procure-to-Pay (P2P) cycles. Core Tech Stack: Sage X3 (Financial Modules) and HighRadius (AR/AP Automation). Domain Expertise Required: Lead ERP Transformations: Direct the full lifecycle of large-scale financial applications, managing complex migrations, upgrades, and global rollouts without disrupting critical accounting month-end close cycles. Strategic Stakeholder Partnership: Partner in a "Two-in-a-Box" model with Finance executives (e.g., Corporate Controller) to translate strategic financial goals into actionable, prioritized Jira backlogs. Solution Design & Integration: Map current and future state data flows to identify gaps, proposing automation options that minimize technical debt across the enterprise architecture. Vendor & Release Management: Orchestrate high-level vendor relationships (e.g., NexTec, HighRadius) and manage rigorous release schedules to ensure system stability and compliance. Lead ERP & Core System Transformations: Direct the full lifecycle of large-scale ERP and Corporate Application implementations and support (e.g., P2P, Finance), managing complex migrations, upgrades, and global rollouts. Knowledge of High Radius and Sage X3 a plus. Architectural Strategy & Governance: Partner with Enterprise Architects to define and enforce solution standards, ensuring all application projects align with the broader IT roadmap, security protocols, and integration strategies. 2. Product Information Management (PIM) The Mission: Identify, prioritize, and plan all product information and digital asset management efforts across global retailers and D2C channels. Core Tech Stack: Salsify (PIM) and Bynder (DAM). Domain Expertise Required: Proven experience working with Creative Services and Sales Ops Product Owners to identify data gaps, map API integrations, and drive user adoption to ensure a "Single Source of Truth" for global product content. 3. Source-to-Pay The Mission: Partner directly with Procurement, Finance, and Licensing to manage the frictionless flow of purchasing, vendor data, and payables. Core Tech Stack: Sage X3 (PO Module), DocLink, and HighRadius. Domain Expertise Required: Ability to manage high-level integrations within the ERP ecosystem, specifically ensuring seamless procurement workflows and automated invoicing. 4. Warehouse Management The Mission: Partner with Logistics, Warehousing, and Accounting to orchestrate the physical fulfillment of goods across Jazwares' global footprint and five separate 3PLs. Core Tech Stack: TrueCommerce EDI, Sage X3 (Inventory & Logistics modules), and HighJump WMS. Domain Expertise Required: Deep operational knowledge of global distribution, EDI order processing, and warehouse management systems. 5. Planning & Forecasting The Mission: Partner with Sales Planning Ops and Corporate Strategy to leverage data for market anticipation and supply alignment. Core Tech Stack: Arkieva, Sage X3 (Product & Customer modules), Databricks, and Sigma BI. Domain Expertise Required: Proven experience leveraging demand planning tools (like Arkieva) and hyperscale BI to translate complex business forecasts into actionable production schedules and supply chain triggers. Manages People: No Qualifications Education & Years of Related Experience Education: Bachelor's degree in Information Technology, Business Administration, Computer Science, System Engineering, or a closely related field. Overall Experience: 5-7+ years of progressive experience in IT Product Management, Business Analysis, Business Process Architecture, or IT Project delivery. Proven experience managing the full product lifecycle for enterprise applications is highly preferred. . click apply for full job details

A leading conversational AI firm in Greater London is seeking a (Senior) Partner Solution Engineer to enable and support partners in successfully selling and implementing their AI platform. This role requires 5+ years in technical sales or solution engineering, a strong technical foundation in APIs and cloud environments, and effective communication skills. Responsibilities include guiding partners through solution design and acting as a technical advisor. The firm values ownership and continuous improvement, providing a hybrid work environment.

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience; one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As a (Senior) Partner Solution Engineer, you will play a key role in enabling Parloa's partner ecosystem to successfully position, sell, and implement our conversational AI platform. You'll work closely with strategic and emerging partners, guiding them through the technical journey from discovery and solution design to validation and deal support. This is your opportunity to scale impact through others: equipping partners to confidently build, demo, and deliver AI-driven customer experiences while directly influencing pipeline growth and deal success. Areas of ownership: Partner Technical Enablement: Enable partners to effectively position and deliver Parloa solutions by coaching them on discovery, demos, solution design, and scoping. Technical Sales Support (Partner-led): Support partner-led and co-sell opportunities by leading technical discovery, solutioning, and validation throughout the pre-sales cycle. Solution Design & Architecture: Guide partners in designing scalable, enterprise-ready solutions aligned with customer needs and business outcomes. Partner Advisory: Act as a trusted technical advisor to partners, translating Parloa's platform capabilities into clear business value for both technical and non-technical stakeholders. Ecosystem Collaboration: Work closely with Sales, Partnerships, Product, and Customer teams to drive successful partner engagements and aligned go-to-market execution. Product & Feedback Loop: Represent partner and customer insights to Product and Engineering, contributing to roadmap discussions and continuous improvement. Who you are: 5+ years of experience as a Solution Engineer or in a similar customer-facing technical role within SaaS or enterprise technology Strong technical foundation across APIs, cloud environments, integrations, and enterprise architecture Experience supporting complex, multi-stakeholder sales cycles, ideally in partner or indirect sales models Ability to translate technical concepts into clear business value and outcomes Excellent communication and presentation skills, with confidence in both technical and executive conversations Strong coaching and enablement mindset, with the ability to guide partners effectively Structured and solution-oriented approach, with the ability to navigate ambiguity and multiple stakeholders Technical curiosity and interest in AI-driven products and customer experience Native or bilingual in English Why Parloa? We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it. At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics. We thrive in a hybrid work environment across our three hubs Berlin, Munich and New York. For select roles, we can offer greater flexibility, including fully remote options.

We are seeking an experienced Senior Service Automation Engineer to build scalable automation capabilities that reduce operational toil, integrate disparate systems, and enable self-service consumption within secure guardrails. As Senior Service Automation Engineer, you are the "automate within guardrails" voice - the engineer who sees manual processes and builds automated workflows, connects systems that don't naturally integrate, and creates self-service capabilities that empower internal customers while maintaining zero-trust security boundaries. This is a senior IC role with strategic influence - you lead through automation expertise, set patterns through implementation, and enable teams through reusable frameworks. Key Responsibilities Build automation services that eliminate manual operational work Develop APIs, backend services and workflow orchestration capabilities Integrate systems across tools such as Jira, GitHub, Azure and monitoring platforms Create reusable frameworks and self-service capabilities with secure guardrails Embed zero-trust security principles (auth, access control, least privilege) Implement observability (logging, metrics, alerting) and testing Produce clear documentation and runbooks Automation Strategy & Patterns Define automation standards, design patterns and best practices Design resilient workflows (error handling, retries, idempotency) Establish secure integration and API-driven automation patterns Recommend tools and platforms to improve automation capability Document frameworks and usage guidance for wider adoption Cross Team Collaboration & Enablement Partner with platform, application, security and operations teams to deliver automation Identify opportunities to reduce manual effort and improve workflows Enable teams through reusable solutions, documentation and guidance Facilitate design sessions to translate manual processes into automation Essential Knowledge, Skills & Experience Strong software engineering background with hands on development experience Expertise in workflow orchestration and event driven architectures Experience designing and integrating RESTful APIs and secure access patterns Proven track record delivering scalable automation that reduces operational toil Experience building self service platforms within secure environments Cloud native development experience (Azure, AWS or GCP) Experience integrating across enterprise tools and platforms Background in regulated environments with security first mindset Ability to influence automation strategy and engineering standards Essential Technical Skills Software Development Proficiency in Python, Go or C# for services and APIs API design, authentication (OAuth2, tokens) and webhook integrations Event driven systems (queues, pub/sub, streaming) Workflow/orchestration tools (e.g. Airflow, Temporal, Logic Apps) Logging, monitoring, tracing and automated testing Cloud & Integration Azure services (Functions, Logic Apps, Event Grid, Service Bus, API Management) CI/CD pipelines (GitHub Actions, Azure DevOps) Security patterns (RBAC, managed identities, zero trust, secrets management) Infrastructure as code concepts (Terraform, Bicep) Container basics (Docker) Please note This is a full time, permanent position with an opportunity to work hybrid in our London office. What you get in return: This role offers a competitive salary, plus a benefits package including private medical health insurance. Equal Opportunity Employer We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change through employee engagement initiatives and value champion networks.