Graduate Applications Engineer South East London/Kent Border drivers with own transport only due to location Salary: £35,000 - £40,000 + Company Car (after probation) + Excellent Progression Monday to Friday 40 Hour Week Contact: Emily or Sammy at Pearson Whiffin Recruitment PLEASE NOTE - NO SPONSORSHIP IS OFFERED FOR THIS POSITION! Are you an ambitious Engineering graduate looking for a role that will give you real responsibility, exposure to major industrial projects and a genuine long-term career path? Do you want to work for a growing UK engineering business where you can combine your technical knowledge with client interaction, problem solving and commercial development? We are exclusively recruiting for a Graduate Applications Engineer to join a highly successful and expanding engineering organisation with an outstanding reputation within its specialist market. This is a rare opportunity for a graduate who wants more than a traditional office-based engineering role. You ll work closely with experienced professionals across a wide range of technical projects, supporting customers within industrial and manufacturing environments throughout the UK. The business is known for developing and progressing people properly, offering hands-on mentoring, technical exposure and the chance to build a successful long-term career within a growing engineering group. The Role: Supporting customers with technical and commercial engineering solutions Producing quotations, proposals and technical documentation Building strong relationships with both new and existing clients Working closely with internal engineering and operational teams Supporting industrial installation projects and service agreements Visiting customer sites across the UK when required Assisting with presentations, project discussions and solution-based recommendations Keeping internal systems and project information updated accurately The Person: Degree qualified within Engineering or a related technical discipline Strong communication skills with the confidence to engage professionally with clients A genuine interest in engineering, technology and industrial environments Commercially aware with a proactive and ambitious approach Strong attention to detail and organisational skills Comfortable using Microsoft Office packages including Excel and Word Full UK Driving Licence What s on Offer: £35k-£40k starting salary Company car following successful completion of probation Structured training and ongoing mentorship Genuine opportunities for rapid career progression Exposure to a wide range of engineering applications and projects Supportive, collaborative and forward-thinking team environment Opportunity to join a successful UK engineering manufacturer during an exciting period of growth This role would suit a motivated graduate looking to build a long-term career within a technical, client-facing engineering environment where no two days are the same. If you are interested and feel you have the relevant skill-set, please apply online with your up to date CV for immediate consideration!
16/06/2026
Full time
Graduate Applications Engineer South East London/Kent Border drivers with own transport only due to location Salary: £35,000 - £40,000 + Company Car (after probation) + Excellent Progression Monday to Friday 40 Hour Week Contact: Emily or Sammy at Pearson Whiffin Recruitment PLEASE NOTE - NO SPONSORSHIP IS OFFERED FOR THIS POSITION! Are you an ambitious Engineering graduate looking for a role that will give you real responsibility, exposure to major industrial projects and a genuine long-term career path? Do you want to work for a growing UK engineering business where you can combine your technical knowledge with client interaction, problem solving and commercial development? We are exclusively recruiting for a Graduate Applications Engineer to join a highly successful and expanding engineering organisation with an outstanding reputation within its specialist market. This is a rare opportunity for a graduate who wants more than a traditional office-based engineering role. You ll work closely with experienced professionals across a wide range of technical projects, supporting customers within industrial and manufacturing environments throughout the UK. The business is known for developing and progressing people properly, offering hands-on mentoring, technical exposure and the chance to build a successful long-term career within a growing engineering group. The Role: Supporting customers with technical and commercial engineering solutions Producing quotations, proposals and technical documentation Building strong relationships with both new and existing clients Working closely with internal engineering and operational teams Supporting industrial installation projects and service agreements Visiting customer sites across the UK when required Assisting with presentations, project discussions and solution-based recommendations Keeping internal systems and project information updated accurately The Person: Degree qualified within Engineering or a related technical discipline Strong communication skills with the confidence to engage professionally with clients A genuine interest in engineering, technology and industrial environments Commercially aware with a proactive and ambitious approach Strong attention to detail and organisational skills Comfortable using Microsoft Office packages including Excel and Word Full UK Driving Licence What s on Offer: £35k-£40k starting salary Company car following successful completion of probation Structured training and ongoing mentorship Genuine opportunities for rapid career progression Exposure to a wide range of engineering applications and projects Supportive, collaborative and forward-thinking team environment Opportunity to join a successful UK engineering manufacturer during an exciting period of growth This role would suit a motivated graduate looking to build a long-term career within a technical, client-facing engineering environment where no two days are the same. If you are interested and feel you have the relevant skill-set, please apply online with your up to date CV for immediate consideration!
Automation Engineer Automation Engineer Paddock Wood - Field-Based covering the UK £38,000 - £45,000 + Overtime Monday to Friday 7.30 am-4 pm (40hpw) KHR are working with a well-established and innovative engineering business that is seeking a skilled Automation Engineer to join its growing team. This is an exciting opportunity for an experienced engineer who enjoys working directly with customers, commissioning machinery, troubleshooting technical issues, and delivering high-quality service support across a variety of industrial environments. The Role The successful candidate will be responsible for the installation, commissioning, servicing, and support of specialist automated machinery at customer sites throughout the UK, with occasional travel within Europe. This is a predominantly field-based position offering a varied workload, customer interaction, and the opportunity to work with cutting-edge automation technology. Key Responsibilities Install and commission machinery at customer sites Carry out service, maintenance, and breakdown support visits Diagnose and resolve mechanical, electrical, pneumatic, and control system faults Deliver operator training to customer personnel Liaise with customers regarding installation schedules, servicing requirements, and technical support Complete detailed site reports and service documentation Participate in internal project and design review meetings Ensure all site visits are fully prepared, including equipment, parts, and documentation Candidate Requirements Engineering qualification (Degree, HND, NVQ, BTEC or equivalent) Full UK Driving Licence Proven experience within an automation, machinery, or manufacturing environment Strong electrical, mechanical, and pneumatic fault-finding skills Experience configuring robots and programming movement patterns Excellent communication and customer-facing skills Ability to work independently and manage priorities effectively Experience with PLCs and HMIs Knowledge of servo systems, VFDs, remote I/O, Ethernet, and Profibus networks (desirable) Understanding of machinery control systems and automation software What's on Offer? Salary of £38,000 - £42,000 depending on experience Overtime paid at time and a half (circa 15 hours per month) Pension Annual Leave (increasing with service) Company Van, Fuel Card, Company Mobile
15/06/2026
Full time
Automation Engineer Automation Engineer Paddock Wood - Field-Based covering the UK £38,000 - £45,000 + Overtime Monday to Friday 7.30 am-4 pm (40hpw) KHR are working with a well-established and innovative engineering business that is seeking a skilled Automation Engineer to join its growing team. This is an exciting opportunity for an experienced engineer who enjoys working directly with customers, commissioning machinery, troubleshooting technical issues, and delivering high-quality service support across a variety of industrial environments. The Role The successful candidate will be responsible for the installation, commissioning, servicing, and support of specialist automated machinery at customer sites throughout the UK, with occasional travel within Europe. This is a predominantly field-based position offering a varied workload, customer interaction, and the opportunity to work with cutting-edge automation technology. Key Responsibilities Install and commission machinery at customer sites Carry out service, maintenance, and breakdown support visits Diagnose and resolve mechanical, electrical, pneumatic, and control system faults Deliver operator training to customer personnel Liaise with customers regarding installation schedules, servicing requirements, and technical support Complete detailed site reports and service documentation Participate in internal project and design review meetings Ensure all site visits are fully prepared, including equipment, parts, and documentation Candidate Requirements Engineering qualification (Degree, HND, NVQ, BTEC or equivalent) Full UK Driving Licence Proven experience within an automation, machinery, or manufacturing environment Strong electrical, mechanical, and pneumatic fault-finding skills Experience configuring robots and programming movement patterns Excellent communication and customer-facing skills Ability to work independently and manage priorities effectively Experience with PLCs and HMIs Knowledge of servo systems, VFDs, remote I/O, Ethernet, and Profibus networks (desirable) Understanding of machinery control systems and automation software What's on Offer? Salary of £38,000 - £42,000 depending on experience Overtime paid at time and a half (circa 15 hours per month) Pension Annual Leave (increasing with service) Company Van, Fuel Card, Company Mobile
MCS are delighted to be partnering with a long-established and highly respected manufacturing business to recruit a Business Development Manager. With a strong reputation for quality, service, and innovation, the company has built an impressive customer base across Northern Ireland and is now focused on accelerating growth throughout the Republic of Ireland. This is a unique opportunity for an ambitious sales professional to take ownership of a developing territory while managing and growing an established customer portfolio. The role offers significant autonomy, strategic influence, and a clear pathway towards future leadership as the business continues to expand. Roles & Responsibilities Develop and execute market expansion strategies across the Republic of Ireland, targeting residential developments, commercial projects, and key construction stakeholders Manage and grow existing Northern Ireland customer accounts through regular engagement, relationship building, and site visits Take ownership of the full sales pipeline, generating and converting opportunities through networking, business development, and proactive prospecting Build strong relationships with developers, architects, contractors, and trade installers to drive specification and sales opportunities Provide technical guidance and product recommendations, ensuring solutions meet relevant industry standards and project requirements Maintain accurate CRM records, ensuring all customer interactions, opportunities, and sales activities are effectively tracked Collaborate closely with internal departments to ensure projects are delivered successfully from enquiry through to completion Represent the business at trade shows, industry events, and networking opportunities to enhance market presence and generate new opportunities Contribute to the ongoing development of the sales function, supporting future growth plans and the eventual expansion of the commercial team Essential Criteria Proven experience in a business development, sales, or account management role with a strong track record of generating new business and achieving sales targets Strong commercial acumen and experience managing complex sales cycles and high-value opportunities Ability to work independently, prioritise effectively, and deliver results with minimal supervision Strong organisational skills and attention to detail Proficient in CRM systems and Microsoft Office applications Full clean driving licence with flexibility to travel throughout NI and ROI, including occasional overnight stays Desirable Criteria Experience within construction, manufacturing, building products, joinery, or related sectors Experience selling to developers, architects, contractors, or specification-led markets Knowledge of fire safety products, compliance standards, or regulated construction products Understanding of the Northern Ireland and Republic of Ireland construction markets What's On Offer Base package up to £45,000 Company van and fuel card Company laptop and mobile phone Pension scheme Supportive and collaborative working environment Significant autonomy and influence within the business Clear career progression with a direct pathway towards a future sales leadership position Early finish every Friday How To Apply To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Charlie Plant, Associate Specialist Consultant at MCS Group on . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs mcsgroup.jobs MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request. Not all agencies are the same MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.
15/06/2026
Full time
MCS are delighted to be partnering with a long-established and highly respected manufacturing business to recruit a Business Development Manager. With a strong reputation for quality, service, and innovation, the company has built an impressive customer base across Northern Ireland and is now focused on accelerating growth throughout the Republic of Ireland. This is a unique opportunity for an ambitious sales professional to take ownership of a developing territory while managing and growing an established customer portfolio. The role offers significant autonomy, strategic influence, and a clear pathway towards future leadership as the business continues to expand. Roles & Responsibilities Develop and execute market expansion strategies across the Republic of Ireland, targeting residential developments, commercial projects, and key construction stakeholders Manage and grow existing Northern Ireland customer accounts through regular engagement, relationship building, and site visits Take ownership of the full sales pipeline, generating and converting opportunities through networking, business development, and proactive prospecting Build strong relationships with developers, architects, contractors, and trade installers to drive specification and sales opportunities Provide technical guidance and product recommendations, ensuring solutions meet relevant industry standards and project requirements Maintain accurate CRM records, ensuring all customer interactions, opportunities, and sales activities are effectively tracked Collaborate closely with internal departments to ensure projects are delivered successfully from enquiry through to completion Represent the business at trade shows, industry events, and networking opportunities to enhance market presence and generate new opportunities Contribute to the ongoing development of the sales function, supporting future growth plans and the eventual expansion of the commercial team Essential Criteria Proven experience in a business development, sales, or account management role with a strong track record of generating new business and achieving sales targets Strong commercial acumen and experience managing complex sales cycles and high-value opportunities Ability to work independently, prioritise effectively, and deliver results with minimal supervision Strong organisational skills and attention to detail Proficient in CRM systems and Microsoft Office applications Full clean driving licence with flexibility to travel throughout NI and ROI, including occasional overnight stays Desirable Criteria Experience within construction, manufacturing, building products, joinery, or related sectors Experience selling to developers, architects, contractors, or specification-led markets Knowledge of fire safety products, compliance standards, or regulated construction products Understanding of the Northern Ireland and Republic of Ireland construction markets What's On Offer Base package up to £45,000 Company van and fuel card Company laptop and mobile phone Pension scheme Supportive and collaborative working environment Significant autonomy and influence within the business Clear career progression with a direct pathway towards a future sales leadership position Early finish every Friday How To Apply To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Charlie Plant, Associate Specialist Consultant at MCS Group on . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs mcsgroup.jobs MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request. Not all agencies are the same MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.
Do you want to own driving the adoption of Amazon Web Services (AWS) in the UKI's largest and most innovative companies? Want to be part of a cross-functional team focused on increasing technology adoption of cloud computing by engaging directly with C-level executives and influencers at all levels? As the Head of EAMM and Core Services, you will drive customer adoption of Amazon Web Services (AWS) services across the UKI. Customer applications that are built to operate at scale need services with high throughput, massive storage scalability, and high availability. Your responsibilities will include leading a cross-function go-to-market team, partnering with the account and channel teams to define key market segments to target, driving the necessary business and technical relationships with customers and partners to establish new business in those markets, and enabling the account team drive the day-to-day interactions with prospects in order to build long-term business opportunity. You'll also work closely with the other specialist teams to develop and take solutions to market, and product/service teams to help them evolve the products/services and address concerns. The ideal candidate will possess both a business background that enables them to drive an engagement and interact at the CxO/VP level, as well as a technical background that enables them to easily interact with software developers and architects. Thinking strategically and analytically about business, product, and technical challenges, you'll have the ability to build and convey compelling value propositions, and work organisationally to build consensus. Responsibilities: • Help define the market segments, customer base, use-cases and industry verticals we target within the specialist domains • Set a strategic business development plan to execute for target markets in line with Regional, and Global, strategic direction • Execute the strategic business development plan while working with key internal stakeholders (e.g. account teams, channel teams, service teams, partner teams, and support). • Identify specific prospects/partners to approach while communicating the specific value proposition for their business and use case • Understand the technical requirements of our customers and work closely with the internal development teams to guide the direction of our product offerings • Relevant technical experience/knowledge is helpful, BASIC QUALIFICATIONS - Experience in sales or account management - Experience in a leadership role - Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization PREFERRED QUALIFICATIONS - Experience implementing cloud services including migrations and modernization projects or equivalent - Experience with cloud computing or web services or related areas Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
15/06/2026
Full time
Do you want to own driving the adoption of Amazon Web Services (AWS) in the UKI's largest and most innovative companies? Want to be part of a cross-functional team focused on increasing technology adoption of cloud computing by engaging directly with C-level executives and influencers at all levels? As the Head of EAMM and Core Services, you will drive customer adoption of Amazon Web Services (AWS) services across the UKI. Customer applications that are built to operate at scale need services with high throughput, massive storage scalability, and high availability. Your responsibilities will include leading a cross-function go-to-market team, partnering with the account and channel teams to define key market segments to target, driving the necessary business and technical relationships with customers and partners to establish new business in those markets, and enabling the account team drive the day-to-day interactions with prospects in order to build long-term business opportunity. You'll also work closely with the other specialist teams to develop and take solutions to market, and product/service teams to help them evolve the products/services and address concerns. The ideal candidate will possess both a business background that enables them to drive an engagement and interact at the CxO/VP level, as well as a technical background that enables them to easily interact with software developers and architects. Thinking strategically and analytically about business, product, and technical challenges, you'll have the ability to build and convey compelling value propositions, and work organisationally to build consensus. Responsibilities: • Help define the market segments, customer base, use-cases and industry verticals we target within the specialist domains • Set a strategic business development plan to execute for target markets in line with Regional, and Global, strategic direction • Execute the strategic business development plan while working with key internal stakeholders (e.g. account teams, channel teams, service teams, partner teams, and support). • Identify specific prospects/partners to approach while communicating the specific value proposition for their business and use case • Understand the technical requirements of our customers and work closely with the internal development teams to guide the direction of our product offerings • Relevant technical experience/knowledge is helpful, BASIC QUALIFICATIONS - Experience in sales or account management - Experience in a leadership role - Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization PREFERRED QUALIFICATIONS - Experience implementing cloud services including migrations and modernization projects or equivalent - Experience with cloud computing or web services or related areas Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Do you want to own driving the adoption of Amazon Web Services (AWS) in UKI's largest and most innovative companies? Want to be part of a cross-functional team focused on increasing technology adoption of cloud computing by engaging directly with C-level executives and influencers at all levels? As the Head of Data & Analytics, you will drive customer adoption of Amazon Web Services (AWS) Data and Analytics services (i.e. Redshift, Search (ElasticSearch, CloudSearch), EMR, Athena, Kinesis, Glue and other Data Services) across UK and Ireland. Customer applications that are built to operate at scale need services with high throughput, massive storage scalability, and high availability. AWS offers a broad set of cloud-based services that are flexible, and yet simple to use, enabling organizations to put their data to work quickly and easily. Your responsibilities will include leading a cross-function go-to-market team, partnering with the account and channel teams to define key market segments to target, driving the necessary business and technical relationships with customers and partners to establish new business in those markets, and enabling the account team drive the day-to-day interactions with prospects in order to build long-term business opportunity. You'll also work closely with the other specialist teams (AI/ML, SAP, Connect) to develop and take solutions to market, and product/service teams to help them evolve the products/services and address concerns. The ideal candidate will possess both a business background that enables them to drive an engagement and interact at the CxO/VP level, as well as a technical background that enables them to easily interact with software developers and architects. Thinking strategically and analytically about business, product, and technical challenges, you'll have the ability to build and convey compelling value propositions, and work organisationally to build consensus. Responsibilities: • Help define the market segments, customer base, data use-cases and industry verticals we target within the area • Set a strategic business development plan to execute for target markets in line with the UKI, Regional, and Global, strategic direction • Execute the strategic business development plan while working with key internal stakeholders (e.g. account teams, channel teams, service teams, partner teams, and support). • Identify specific prospects/partners to approach while communicating the specific value proposition for their business and use case • Understand the technical requirements of our customers and work closely with the internal development teams to guide the direction of our product offerings • Relevant technical experience/knowledge is helpful, such as: data and analytics, core distributed computing concepts, fundamentals of cloud computing and virtualization, big data concepts, storage systems, content delivery networks (CDNs) Key job responsibilities • Help define the market segments, customer base, data use-cases and industry verticals we target within the area • Set a strategic business development plan to execute for target markets in line with the UKI, Regional, and Global, strategic direction • Execute the strategic business development plan while working with key internal stakeholders (e.g. account teams, channel teams, service teams, partner teams, and support). • Identify specific prospects/partners to approach while communicating the specific value proposition for their business and use case • Understand the technical requirements of our customers and work closely with the internal development teams to guide the direction of our product offerings • Relevant technical experience/knowledge is helpful, such as: data and analytics, core distributed computing concepts, fundamentals of cloud computing and virtualization, big data concepts, storage systems, content delivery networks (CDNs) BASIC QUALIFICATIONS - Experience in analytics, data engineering or business intelligence from a large scale business enterprise - Experience in a leadership role - Experience in sales management or equivalent - Experience building and managing a healthy sales pipeline focused on driving revenue, adoption, and market penetration - Experience working with customers in the Data and Analytics domain PREFERRED QUALIFICATIONS - Experience with cloud computing and or related fields (SAP, IoT, AI/ML) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
15/06/2026
Full time
Do you want to own driving the adoption of Amazon Web Services (AWS) in UKI's largest and most innovative companies? Want to be part of a cross-functional team focused on increasing technology adoption of cloud computing by engaging directly with C-level executives and influencers at all levels? As the Head of Data & Analytics, you will drive customer adoption of Amazon Web Services (AWS) Data and Analytics services (i.e. Redshift, Search (ElasticSearch, CloudSearch), EMR, Athena, Kinesis, Glue and other Data Services) across UK and Ireland. Customer applications that are built to operate at scale need services with high throughput, massive storage scalability, and high availability. AWS offers a broad set of cloud-based services that are flexible, and yet simple to use, enabling organizations to put their data to work quickly and easily. Your responsibilities will include leading a cross-function go-to-market team, partnering with the account and channel teams to define key market segments to target, driving the necessary business and technical relationships with customers and partners to establish new business in those markets, and enabling the account team drive the day-to-day interactions with prospects in order to build long-term business opportunity. You'll also work closely with the other specialist teams (AI/ML, SAP, Connect) to develop and take solutions to market, and product/service teams to help them evolve the products/services and address concerns. The ideal candidate will possess both a business background that enables them to drive an engagement and interact at the CxO/VP level, as well as a technical background that enables them to easily interact with software developers and architects. Thinking strategically and analytically about business, product, and technical challenges, you'll have the ability to build and convey compelling value propositions, and work organisationally to build consensus. Responsibilities: • Help define the market segments, customer base, data use-cases and industry verticals we target within the area • Set a strategic business development plan to execute for target markets in line with the UKI, Regional, and Global, strategic direction • Execute the strategic business development plan while working with key internal stakeholders (e.g. account teams, channel teams, service teams, partner teams, and support). • Identify specific prospects/partners to approach while communicating the specific value proposition for their business and use case • Understand the technical requirements of our customers and work closely with the internal development teams to guide the direction of our product offerings • Relevant technical experience/knowledge is helpful, such as: data and analytics, core distributed computing concepts, fundamentals of cloud computing and virtualization, big data concepts, storage systems, content delivery networks (CDNs) Key job responsibilities • Help define the market segments, customer base, data use-cases and industry verticals we target within the area • Set a strategic business development plan to execute for target markets in line with the UKI, Regional, and Global, strategic direction • Execute the strategic business development plan while working with key internal stakeholders (e.g. account teams, channel teams, service teams, partner teams, and support). • Identify specific prospects/partners to approach while communicating the specific value proposition for their business and use case • Understand the technical requirements of our customers and work closely with the internal development teams to guide the direction of our product offerings • Relevant technical experience/knowledge is helpful, such as: data and analytics, core distributed computing concepts, fundamentals of cloud computing and virtualization, big data concepts, storage systems, content delivery networks (CDNs) BASIC QUALIFICATIONS - Experience in analytics, data engineering or business intelligence from a large scale business enterprise - Experience in a leadership role - Experience in sales management or equivalent - Experience building and managing a healthy sales pipeline focused on driving revenue, adoption, and market penetration - Experience working with customers in the Data and Analytics domain PREFERRED QUALIFICATIONS - Experience with cloud computing and or related fields (SAP, IoT, AI/ML) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Do you want to own driving the adoption of Amazon Web Services (AWS) in the UKI's largest and most innovative companies? Want to be part of a cross-functional team focused on increasing technology adoption of cloud computing by engaging directly with C-level executives and influencers at all levels? As the Head of EAMM and Core Services, you will drive customer adoption of Amazon Web Services (AWS) services across the UKI. Customer applications that are built to operate at scale need services with high throughput, massive storage scalability, and high availability. Your responsibilities will include leading a cross-function go-to-market team, partnering with the account and channel teams to define key market segments to target, driving the necessary business and technical relationships with customers and partners to establish new business in those markets, and enabling the account team drive the day-to-day interactions with prospects in order to build long-term business opportunity. You'll also work closely with the other specialist teams to develop and take solutions to market, and product/service teams to help them evolve the products/services and address concerns. The ideal candidate will possess both a business background that enables them to drive an engagement and interact at the CxO/VP level, as well as a technical background that enables them to easily interact with software developers and architects. Thinking strategically and analytically about business, product, and technical challenges, you'll have the ability to build and convey compelling value propositions, and work organisationally to build consensus. Responsibilities: • Help define the market segments, customer base, use-cases and industry verticals we target within the specialist domains • Set a strategic business development plan to execute for target markets in line with Regional, and Global, strategic direction • Execute the strategic business development plan while working with key internal stakeholders (e.g. account teams, channel teams, service teams, partner teams, and support). • Identify specific prospects/partners to approach while communicating the specific value proposition for their business and use case • Understand the technical requirements of our customers and work closely with the internal development teams to guide the direction of our product offerings • Relevant technical experience/knowledge is helpful, BASIC QUALIFICATIONS - Experience in sales or account management - Experience in a leadership role - Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization PREFERRED QUALIFICATIONS - Experience implementing cloud services including migrations and modernization projects or equivalent - Experience with cloud computing or web services or related areas Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
15/06/2026
Full time
Do you want to own driving the adoption of Amazon Web Services (AWS) in the UKI's largest and most innovative companies? Want to be part of a cross-functional team focused on increasing technology adoption of cloud computing by engaging directly with C-level executives and influencers at all levels? As the Head of EAMM and Core Services, you will drive customer adoption of Amazon Web Services (AWS) services across the UKI. Customer applications that are built to operate at scale need services with high throughput, massive storage scalability, and high availability. Your responsibilities will include leading a cross-function go-to-market team, partnering with the account and channel teams to define key market segments to target, driving the necessary business and technical relationships with customers and partners to establish new business in those markets, and enabling the account team drive the day-to-day interactions with prospects in order to build long-term business opportunity. You'll also work closely with the other specialist teams to develop and take solutions to market, and product/service teams to help them evolve the products/services and address concerns. The ideal candidate will possess both a business background that enables them to drive an engagement and interact at the CxO/VP level, as well as a technical background that enables them to easily interact with software developers and architects. Thinking strategically and analytically about business, product, and technical challenges, you'll have the ability to build and convey compelling value propositions, and work organisationally to build consensus. Responsibilities: • Help define the market segments, customer base, use-cases and industry verticals we target within the specialist domains • Set a strategic business development plan to execute for target markets in line with Regional, and Global, strategic direction • Execute the strategic business development plan while working with key internal stakeholders (e.g. account teams, channel teams, service teams, partner teams, and support). • Identify specific prospects/partners to approach while communicating the specific value proposition for their business and use case • Understand the technical requirements of our customers and work closely with the internal development teams to guide the direction of our product offerings • Relevant technical experience/knowledge is helpful, BASIC QUALIFICATIONS - Experience in sales or account management - Experience in a leadership role - Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization PREFERRED QUALIFICATIONS - Experience implementing cloud services including migrations and modernization projects or equivalent - Experience with cloud computing or web services or related areas Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Do you want to own driving the adoption of Amazon Web Services (AWS) in UKI's largest and most innovative companies? Want to be part of a cross-functional team focused on increasing technology adoption of cloud computing by engaging directly with C-level executives and influencers at all levels? As the Head of Data & Analytics, you will drive customer adoption of Amazon Web Services (AWS) Data and Analytics services (i.e. Redshift, Search (ElasticSearch, CloudSearch), EMR, Athena, Kinesis, Glue and other Data Services) across UK and Ireland. Customer applications that are built to operate at scale need services with high throughput, massive storage scalability, and high availability. AWS offers a broad set of cloud-based services that are flexible, and yet simple to use, enabling organizations to put their data to work quickly and easily. Your responsibilities will include leading a cross-function go-to-market team, partnering with the account and channel teams to define key market segments to target, driving the necessary business and technical relationships with customers and partners to establish new business in those markets, and enabling the account team drive the day-to-day interactions with prospects in order to build long-term business opportunity. You'll also work closely with the other specialist teams (AI/ML, SAP, Connect) to develop and take solutions to market, and product/service teams to help them evolve the products/services and address concerns. The ideal candidate will possess both a business background that enables them to drive an engagement and interact at the CxO/VP level, as well as a technical background that enables them to easily interact with software developers and architects. Thinking strategically and analytically about business, product, and technical challenges, you'll have the ability to build and convey compelling value propositions, and work organisationally to build consensus. Responsibilities: • Help define the market segments, customer base, data use-cases and industry verticals we target within the area • Set a strategic business development plan to execute for target markets in line with the UKI, Regional, and Global, strategic direction • Execute the strategic business development plan while working with key internal stakeholders (e.g. account teams, channel teams, service teams, partner teams, and support). • Identify specific prospects/partners to approach while communicating the specific value proposition for their business and use case • Understand the technical requirements of our customers and work closely with the internal development teams to guide the direction of our product offerings • Relevant technical experience/knowledge is helpful, such as: data and analytics, core distributed computing concepts, fundamentals of cloud computing and virtualization, big data concepts, storage systems, content delivery networks (CDNs) Key job responsibilities • Help define the market segments, customer base, data use-cases and industry verticals we target within the area • Set a strategic business development plan to execute for target markets in line with the UKI, Regional, and Global, strategic direction • Execute the strategic business development plan while working with key internal stakeholders (e.g. account teams, channel teams, service teams, partner teams, and support). • Identify specific prospects/partners to approach while communicating the specific value proposition for their business and use case • Understand the technical requirements of our customers and work closely with the internal development teams to guide the direction of our product offerings • Relevant technical experience/knowledge is helpful, such as: data and analytics, core distributed computing concepts, fundamentals of cloud computing and virtualization, big data concepts, storage systems, content delivery networks (CDNs) BASIC QUALIFICATIONS - Experience in analytics, data engineering or business intelligence from a large scale business enterprise - Experience in a leadership role - Experience in sales management or equivalent - Experience building and managing a healthy sales pipeline focused on driving revenue, adoption, and market penetration - Experience working with customers in the Data and Analytics domain PREFERRED QUALIFICATIONS - Experience with cloud computing and or related fields (SAP, IoT, AI/ML) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
15/06/2026
Full time
Do you want to own driving the adoption of Amazon Web Services (AWS) in UKI's largest and most innovative companies? Want to be part of a cross-functional team focused on increasing technology adoption of cloud computing by engaging directly with C-level executives and influencers at all levels? As the Head of Data & Analytics, you will drive customer adoption of Amazon Web Services (AWS) Data and Analytics services (i.e. Redshift, Search (ElasticSearch, CloudSearch), EMR, Athena, Kinesis, Glue and other Data Services) across UK and Ireland. Customer applications that are built to operate at scale need services with high throughput, massive storage scalability, and high availability. AWS offers a broad set of cloud-based services that are flexible, and yet simple to use, enabling organizations to put their data to work quickly and easily. Your responsibilities will include leading a cross-function go-to-market team, partnering with the account and channel teams to define key market segments to target, driving the necessary business and technical relationships with customers and partners to establish new business in those markets, and enabling the account team drive the day-to-day interactions with prospects in order to build long-term business opportunity. You'll also work closely with the other specialist teams (AI/ML, SAP, Connect) to develop and take solutions to market, and product/service teams to help them evolve the products/services and address concerns. The ideal candidate will possess both a business background that enables them to drive an engagement and interact at the CxO/VP level, as well as a technical background that enables them to easily interact with software developers and architects. Thinking strategically and analytically about business, product, and technical challenges, you'll have the ability to build and convey compelling value propositions, and work organisationally to build consensus. Responsibilities: • Help define the market segments, customer base, data use-cases and industry verticals we target within the area • Set a strategic business development plan to execute for target markets in line with the UKI, Regional, and Global, strategic direction • Execute the strategic business development plan while working with key internal stakeholders (e.g. account teams, channel teams, service teams, partner teams, and support). • Identify specific prospects/partners to approach while communicating the specific value proposition for their business and use case • Understand the technical requirements of our customers and work closely with the internal development teams to guide the direction of our product offerings • Relevant technical experience/knowledge is helpful, such as: data and analytics, core distributed computing concepts, fundamentals of cloud computing and virtualization, big data concepts, storage systems, content delivery networks (CDNs) Key job responsibilities • Help define the market segments, customer base, data use-cases and industry verticals we target within the area • Set a strategic business development plan to execute for target markets in line with the UKI, Regional, and Global, strategic direction • Execute the strategic business development plan while working with key internal stakeholders (e.g. account teams, channel teams, service teams, partner teams, and support). • Identify specific prospects/partners to approach while communicating the specific value proposition for their business and use case • Understand the technical requirements of our customers and work closely with the internal development teams to guide the direction of our product offerings • Relevant technical experience/knowledge is helpful, such as: data and analytics, core distributed computing concepts, fundamentals of cloud computing and virtualization, big data concepts, storage systems, content delivery networks (CDNs) BASIC QUALIFICATIONS - Experience in analytics, data engineering or business intelligence from a large scale business enterprise - Experience in a leadership role - Experience in sales management or equivalent - Experience building and managing a healthy sales pipeline focused on driving revenue, adoption, and market penetration - Experience working with customers in the Data and Analytics domain PREFERRED QUALIFICATIONS - Experience with cloud computing and or related fields (SAP, IoT, AI/ML) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Workana is the largest remote work platform for talents in Latin America. Our new segment, Workana Premium, focuses on matching the most exceptional professionals with leading and innovative companies around the globe. Enjoy competitive compensation, dedicated support, and the flexibility of remote work within a dynamic environment that fosters collaboration and professional advancement. We are proud to present you with the following opportunity. About Our Client Nuweb Group is a global event technology partner, helping ticketing providers and event organizations scale with confidence. They're a fast-growing force in live entertainment, partnering globally to support brands like Formula 1, Metallica, and Disney on Ice. Its mission is bold: To be the Ticketing Engine of the World. That means building infrastructure that solves complex ticketing challenges and creates unforgettable fan experiences. They operate seamlessly across borders and time zones, moving quickly, innovating constantly, and pushing boundaries. Role Overview They are looking for a Partner Support & QA Specialist to join the UK-based team and provide dedicated afternoon and evening coverage for the USA and LATAM partners. This role is primarily responsible for delivering high-quality partner support, ensuring that partners receive responsive, professional, and knowledgeable assistance during their business hours. Working primarily between 2:00pm and 10:00pm UK time (flexible within this window), you will extend Nuweb operational coverage beyond standard UK hours and act as a key operational bridge between the partners, Partner Success, Product, and Engineering Teams. In addition to daily partner support, you will assist with on-boarding new partners and contribute to product quality through structured testing and issue validation. This is a customer-facing, technically confident role requiring strong troubleshooting ability, clear communication, and attention to detail. Responsibilities Partner Support (Primary Responsibility) Provide first-line partner support to USA and LATAM partners. Respond to partner queries professionally via ticketing systems, email, and calls. Help partners understand system features, workflows, and best practices. Troubleshoot reported issues and reproduce bugs in a structured manner. Gather evidence, document findings clearly, and elevate technical issues to developers when required. Ensure all interactions are accurately logged in internal systems. Maintain high service standards aligned with internal SLAs. Partner On-boarding Support the Partner Success team with on-boarding new partners. Deliver system walkthroughs and training sessions where required. Assist partners in understanding configuration options and operational workflows. Help accelerate customer adoption and reduce time-to-value. Proactively identify opportunities for partners to optimize workflows and improve system utilization. Contribute to documentation and knowledge base improvements. QA & Product Quality Support (Secondary Responsibility) Assist the QA team with manual testing of web and mobile applications. Execute structured test cases and validate bug fixes. Reproduce and clearly document customer-reported issues. Identify usability gaps and opportunities for product improvement. Contribute to maintaining high product quality standards. Required Qualifications 2+ years experience in SaaS product support, technical support, or a similar role. Experience in manual software testing. Strong troubleshooting and analytical thinking skills. Ability to reproduce issues and document bugs clearly and accurately. Strong written and verbal communication skills, with the ability to liaise effectively with diverse stakeholders. Excellent organisational skills and attention to detail. Experience collaborating with cross-functional teams (Product, QA, Engineering). High proficiency in Google Workspace, Microsoft Office Suite, and project management tools. Comfortable working independently during afternoon/evening hours. Nice to Have Native or fluent-level Spanish and English (written and spoken) Familiarity with ticketing or event technology platforms. Knowledge of web technologies (HTML, JavaScript, CSS). Experience using tools such as Linear, Jira, Zendesk, or similar. Previous on-boarding or product training experience. Working Hours UK-based (remote-first). Primarily 2:00pm - 10:00pm UK time (flexible within this window). Designed to support USA and LATAM business hours. Occasional in-person team meetups (minimum twice per year). Benefits Competitive salary and role progression opportunities. 24 days holiday + bank holidays (increasing with tenure). Flexible working arrangements. Learning and development opportunities.
15/06/2026
Full time
Workana is the largest remote work platform for talents in Latin America. Our new segment, Workana Premium, focuses on matching the most exceptional professionals with leading and innovative companies around the globe. Enjoy competitive compensation, dedicated support, and the flexibility of remote work within a dynamic environment that fosters collaboration and professional advancement. We are proud to present you with the following opportunity. About Our Client Nuweb Group is a global event technology partner, helping ticketing providers and event organizations scale with confidence. They're a fast-growing force in live entertainment, partnering globally to support brands like Formula 1, Metallica, and Disney on Ice. Its mission is bold: To be the Ticketing Engine of the World. That means building infrastructure that solves complex ticketing challenges and creates unforgettable fan experiences. They operate seamlessly across borders and time zones, moving quickly, innovating constantly, and pushing boundaries. Role Overview They are looking for a Partner Support & QA Specialist to join the UK-based team and provide dedicated afternoon and evening coverage for the USA and LATAM partners. This role is primarily responsible for delivering high-quality partner support, ensuring that partners receive responsive, professional, and knowledgeable assistance during their business hours. Working primarily between 2:00pm and 10:00pm UK time (flexible within this window), you will extend Nuweb operational coverage beyond standard UK hours and act as a key operational bridge between the partners, Partner Success, Product, and Engineering Teams. In addition to daily partner support, you will assist with on-boarding new partners and contribute to product quality through structured testing and issue validation. This is a customer-facing, technically confident role requiring strong troubleshooting ability, clear communication, and attention to detail. Responsibilities Partner Support (Primary Responsibility) Provide first-line partner support to USA and LATAM partners. Respond to partner queries professionally via ticketing systems, email, and calls. Help partners understand system features, workflows, and best practices. Troubleshoot reported issues and reproduce bugs in a structured manner. Gather evidence, document findings clearly, and elevate technical issues to developers when required. Ensure all interactions are accurately logged in internal systems. Maintain high service standards aligned with internal SLAs. Partner On-boarding Support the Partner Success team with on-boarding new partners. Deliver system walkthroughs and training sessions where required. Assist partners in understanding configuration options and operational workflows. Help accelerate customer adoption and reduce time-to-value. Proactively identify opportunities for partners to optimize workflows and improve system utilization. Contribute to documentation and knowledge base improvements. QA & Product Quality Support (Secondary Responsibility) Assist the QA team with manual testing of web and mobile applications. Execute structured test cases and validate bug fixes. Reproduce and clearly document customer-reported issues. Identify usability gaps and opportunities for product improvement. Contribute to maintaining high product quality standards. Required Qualifications 2+ years experience in SaaS product support, technical support, or a similar role. Experience in manual software testing. Strong troubleshooting and analytical thinking skills. Ability to reproduce issues and document bugs clearly and accurately. Strong written and verbal communication skills, with the ability to liaise effectively with diverse stakeholders. Excellent organisational skills and attention to detail. Experience collaborating with cross-functional teams (Product, QA, Engineering). High proficiency in Google Workspace, Microsoft Office Suite, and project management tools. Comfortable working independently during afternoon/evening hours. Nice to Have Native or fluent-level Spanish and English (written and spoken) Familiarity with ticketing or event technology platforms. Knowledge of web technologies (HTML, JavaScript, CSS). Experience using tools such as Linear, Jira, Zendesk, or similar. Previous on-boarding or product training experience. Working Hours UK-based (remote-first). Primarily 2:00pm - 10:00pm UK time (flexible within this window). Designed to support USA and LATAM business hours. Occasional in-person team meetups (minimum twice per year). Benefits Competitive salary and role progression opportunities. 24 days holiday + bank holidays (increasing with tenure). Flexible working arrangements. Learning and development opportunities.
Front Office Product Support page is loaded Front Office Product Supportlocations: Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: R5215The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview Liquidnet is looking for an Application Support engineer to work within the EMEA Front Office Support team. The team requires a motivated self-starter who has the technical skills to support a growing number of buy-side members utilising their FIX, Linux, Windows Server, DevOps, database and networking skills.This will be a varied role involving working on a multitude of cross-platform market-leading technologies to support the running of our bespoke trading platform. The successful candidate will be responsible for all aspects of support covering both proprietary and third-party applications from the front to back office, with a particular focus on Transaction & Regulatory Reporting. Liquidnet champions automation and you will be expected to identify and help streamline manual or repetitive tasks. You will have the opportunity to contribute to, and run with projects, new feature implementations, client migrations, and help Liquidnet migrate to cloud-based technologies. Additionally, the role will involve member user administration and support via phone and email, OMS integration support and trade lifecycle issues for both the MTF platform and trading desk.The successful candidate should possess a positive 'can-do' attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), as well as Linux, understanding of cloud-based technologies, Windows and Networking troubleshooting skills. Role Responsibilities Contribute towards 'follow the sun' support model, working closely with global teams in APAC and US to ensure pre-market health checks are performed for each region Perform regional start of day health checks to ensure all members are connected to the platform Utilising proprietary tools, provide daily application support and troubleshooting for platform members and internal users, escalating to Development teams appropriately An application support focus on back-office flows, particularly around Regulatory and Transaction Reporting support Daily interaction with all internal stakeholders with regards to support issues Efficiently create and track issues within an incident-management system to help identify trends and patterns Create and monitor internal reports and usage queries Assist with product testing and project work Identify and escalate possible platform improvements Experience / Competences Essential Hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider) Solid application support experience within a Linux environment Excellent working knowledge of the FIX protocol Good understanding of European Equity market structure, mechanics and flows Ability to convey expected behaviour of industry-standard algorithms (VWAP, TWAP, IS, POV etc) Automation and scripting experience Proven experience of MSSQL, Oracle and Sybase database environments, including complex query-writing Proven experience of supporting Windows Server environments Experience in troubleshooting network problems: i.e. firewall and routing problems Motivated self-starter who takes ownership of responsibilities, and can work autonomously Ability to confidently communicate at all stakeholder levels (technical, client, trader, executive team, etc) Excellent organisational skills Analytical and disciplined approach to problem-solving Must be a team player with ability and interest in participating in new projects and helping other departments within the companyDesired Client / Venue technical FIX onboarding exposure Proven experience in managing cloud-based infrastructure and services, including AWS, Azure, or Google Cloud Platform. Strong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated testing Hands-on experience with containerization technologies like Docker and orchestration platforms like Kubernetes. Exposure to supporting message-based architecture Working knowledge of at least one buy-side or sell-side Order Management System Experience with industry-standard monitoring tools (ITRS or similar) Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis Job Band & Level Professional / 5 Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - 135 Bishopsgate - London Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and insight across the world's financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities. Work with us Joining TP ICAP puts you at the heart of markets that matter.You'll have the freedom to innovate and act on your initiative. We'll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that's there to set you up for success.TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group.Connections are at the heart of what we do. We combine our people's know-how with the latest technology to improve price discovery, trade execution and liquidity flow.Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth.And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It's what makes TP ICAP a mainstay in the global markets, now and in the future.TP ICAP. We connect.
15/06/2026
Full time
Front Office Product Support page is loaded Front Office Product Supportlocations: Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: R5215The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview Liquidnet is looking for an Application Support engineer to work within the EMEA Front Office Support team. The team requires a motivated self-starter who has the technical skills to support a growing number of buy-side members utilising their FIX, Linux, Windows Server, DevOps, database and networking skills.This will be a varied role involving working on a multitude of cross-platform market-leading technologies to support the running of our bespoke trading platform. The successful candidate will be responsible for all aspects of support covering both proprietary and third-party applications from the front to back office, with a particular focus on Transaction & Regulatory Reporting. Liquidnet champions automation and you will be expected to identify and help streamline manual or repetitive tasks. You will have the opportunity to contribute to, and run with projects, new feature implementations, client migrations, and help Liquidnet migrate to cloud-based technologies. Additionally, the role will involve member user administration and support via phone and email, OMS integration support and trade lifecycle issues for both the MTF platform and trading desk.The successful candidate should possess a positive 'can-do' attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), as well as Linux, understanding of cloud-based technologies, Windows and Networking troubleshooting skills. Role Responsibilities Contribute towards 'follow the sun' support model, working closely with global teams in APAC and US to ensure pre-market health checks are performed for each region Perform regional start of day health checks to ensure all members are connected to the platform Utilising proprietary tools, provide daily application support and troubleshooting for platform members and internal users, escalating to Development teams appropriately An application support focus on back-office flows, particularly around Regulatory and Transaction Reporting support Daily interaction with all internal stakeholders with regards to support issues Efficiently create and track issues within an incident-management system to help identify trends and patterns Create and monitor internal reports and usage queries Assist with product testing and project work Identify and escalate possible platform improvements Experience / Competences Essential Hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider) Solid application support experience within a Linux environment Excellent working knowledge of the FIX protocol Good understanding of European Equity market structure, mechanics and flows Ability to convey expected behaviour of industry-standard algorithms (VWAP, TWAP, IS, POV etc) Automation and scripting experience Proven experience of MSSQL, Oracle and Sybase database environments, including complex query-writing Proven experience of supporting Windows Server environments Experience in troubleshooting network problems: i.e. firewall and routing problems Motivated self-starter who takes ownership of responsibilities, and can work autonomously Ability to confidently communicate at all stakeholder levels (technical, client, trader, executive team, etc) Excellent organisational skills Analytical and disciplined approach to problem-solving Must be a team player with ability and interest in participating in new projects and helping other departments within the companyDesired Client / Venue technical FIX onboarding exposure Proven experience in managing cloud-based infrastructure and services, including AWS, Azure, or Google Cloud Platform. Strong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated testing Hands-on experience with containerization technologies like Docker and orchestration platforms like Kubernetes. Exposure to supporting message-based architecture Working knowledge of at least one buy-side or sell-side Order Management System Experience with industry-standard monitoring tools (ITRS or similar) Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis Job Band & Level Professional / 5 Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - 135 Bishopsgate - London Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and insight across the world's financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities. Work with us Joining TP ICAP puts you at the heart of markets that matter.You'll have the freedom to innovate and act on your initiative. We'll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that's there to set you up for success.TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group.Connections are at the heart of what we do. We combine our people's know-how with the latest technology to improve price discovery, trade execution and liquidity flow.Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth.And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It's what makes TP ICAP a mainstay in the global markets, now and in the future.TP ICAP. We connect.
National Business Development Manager - Soils & Materials Management Department: Sales & Account Management Employment Type: Permanent - Full Time Location: Telford Reporting To: Ben Angove Description Join Reconomy Connect and help build a world without waste. By bringing together several of Reconomy's market-leading brands and specialist services, we're leading the shift from traditional waste disposal to smart, sustainable resource management. With 30+ years of expertise, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals, while driving real change. Our success is built on four core values: Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development. Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression. Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services. Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact. About the role We're looking for an experienced National Business Development Manager to accelerate growth across our Soils & Materials Management division. You'll be the face of our expertise in soil testing, muck-away, and materials management, driving opportunities across national accounts and opening doors to major projects. Key responsibilities: Customer engagement and new business Building and maintaining a strong sales pipeline, using a mix of self-generated opportunities and company-provided leads. Where needed, you'll collaborate with a dedicated bid team to manage the development and submission of compelling proposals. You will have the opportunity to engage and present to an interesting variety of client stakeholders from on-site operations to the boardroom. Your goal will be to build a portfolio of profitable business accounts while delivering social, economic and environmental value to customers. Attend and support meetings, presentations, toolbox talks, and lunch & learn to promote Materials Management offerings. Internal Collaboration and Team Alignment Work in close coordination with the wider BDM team, account managers, and department heads across Ecofficiency and Reconomy. Participate as an integral member of the management and business development team to enhance our reputation and service visibility. Offer support to testing team where there is a muck-away opportunity. Strategic Outreach and Growth Establish and grow relationships at both office and site levels within key accounts. Contribute to the strategic rollout of our materials management services to new customers. Support and be involved in all new opportunities that involve or could benefit from our soil and materials expertise. Brand and Expertise Development Actively support the business in raising awareness of our capabilities in Materials Management and Soil Testing. Work closely with Doncaster and Telford teams to draw on in-house expertise and build customer confidence. Champion the company's value proposition in every customer interaction, helping to position us as industry leaders in the field. What does success look like? Increased revenue from soil testing and muck-away services. Stronger relationships across national key accounts. Visible contribution to major project wins. Seamless collaboration with the wider commercial and operational team. What we need from you Proven success selling outsourced solutions within soils, waste, environmental, or recycling sectors. Ability to generate, nurture, and convert opportunities. Strong commercial acumen and confidence dealing with senior stakeholders. Excellent communication, presentation, and negotiation skills. Experience writing or contributing to winning bids and tenders. A solutions-focused mindset with the ability to adapt in a fast-moving market. Full UK Driving Licence. Location: We are flexible on your location as this role is partly home-based. However, you will need to visit customers and travel to our offices, particularly in Doncaster, on a regular basis as required. What we offer Financial perks: Enhanced pension scheme, length of service rewards, discretionary bonus based on personal targets, and referral bonuses Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts Health & wellbeing: Flu jabs, eye-care vouchers, and an Employee Assistance Programme Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme Community engagement: Volunteer days and collaboration with local charities Generous holiday: Plus buy/sell options Employee voice: Regular "My Voice" surveys and follow-up check-ins to drive meaningful change Company car: Benefit from an eco-friendly electric or hybrid company car.
14/06/2026
Full time
National Business Development Manager - Soils & Materials Management Department: Sales & Account Management Employment Type: Permanent - Full Time Location: Telford Reporting To: Ben Angove Description Join Reconomy Connect and help build a world without waste. By bringing together several of Reconomy's market-leading brands and specialist services, we're leading the shift from traditional waste disposal to smart, sustainable resource management. With 30+ years of expertise, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals, while driving real change. Our success is built on four core values: Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development. Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression. Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services. Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact. About the role We're looking for an experienced National Business Development Manager to accelerate growth across our Soils & Materials Management division. You'll be the face of our expertise in soil testing, muck-away, and materials management, driving opportunities across national accounts and opening doors to major projects. Key responsibilities: Customer engagement and new business Building and maintaining a strong sales pipeline, using a mix of self-generated opportunities and company-provided leads. Where needed, you'll collaborate with a dedicated bid team to manage the development and submission of compelling proposals. You will have the opportunity to engage and present to an interesting variety of client stakeholders from on-site operations to the boardroom. Your goal will be to build a portfolio of profitable business accounts while delivering social, economic and environmental value to customers. Attend and support meetings, presentations, toolbox talks, and lunch & learn to promote Materials Management offerings. Internal Collaboration and Team Alignment Work in close coordination with the wider BDM team, account managers, and department heads across Ecofficiency and Reconomy. Participate as an integral member of the management and business development team to enhance our reputation and service visibility. Offer support to testing team where there is a muck-away opportunity. Strategic Outreach and Growth Establish and grow relationships at both office and site levels within key accounts. Contribute to the strategic rollout of our materials management services to new customers. Support and be involved in all new opportunities that involve or could benefit from our soil and materials expertise. Brand and Expertise Development Actively support the business in raising awareness of our capabilities in Materials Management and Soil Testing. Work closely with Doncaster and Telford teams to draw on in-house expertise and build customer confidence. Champion the company's value proposition in every customer interaction, helping to position us as industry leaders in the field. What does success look like? Increased revenue from soil testing and muck-away services. Stronger relationships across national key accounts. Visible contribution to major project wins. Seamless collaboration with the wider commercial and operational team. What we need from you Proven success selling outsourced solutions within soils, waste, environmental, or recycling sectors. Ability to generate, nurture, and convert opportunities. Strong commercial acumen and confidence dealing with senior stakeholders. Excellent communication, presentation, and negotiation skills. Experience writing or contributing to winning bids and tenders. A solutions-focused mindset with the ability to adapt in a fast-moving market. Full UK Driving Licence. Location: We are flexible on your location as this role is partly home-based. However, you will need to visit customers and travel to our offices, particularly in Doncaster, on a regular basis as required. What we offer Financial perks: Enhanced pension scheme, length of service rewards, discretionary bonus based on personal targets, and referral bonuses Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts Health & wellbeing: Flu jabs, eye-care vouchers, and an Employee Assistance Programme Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme Community engagement: Volunteer days and collaboration with local charities Generous holiday: Plus buy/sell options Employee voice: Regular "My Voice" surveys and follow-up check-ins to drive meaningful change Company car: Benefit from an eco-friendly electric or hybrid company car.
At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Resource Manager In this role, you will drive the effective delivery of ABB's Service portfolio, ensuring alignment with safety standards and ABB processes to exceed customer expectations. Provide expert technical support, act as a subject matter specialist, and resolve complex issues within your field. Proactively engage with customers and ABB sales teams to understand needs, build trust, and identify opportunities to grow the Service business. Based remotely, this role includes regular travel across UK offices and to customer sites, both onshore and offshore. Full training to be provided during inducting period at our Aberdeen location.Our Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.What's in it for you?We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.Your Role and ResponsibilitiesIn this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.Work model: home-based from the UK with travel both on and offshoreSystem Development & Maintenance: Update and maintain ABB control system hardware/software, including design specs, test procedures, and scopes of work.Testing & Integration: Lead assurance, integration, and testing of system modules, ensuring smooth delivery and performance.Product & Customer Support: Deliver system updates and new products while collaborating with stakeholders; provide on-call support and site visits as needed.Bid & Proposal Support: Assist in quotation preparation and identify potential sales leads through customer interactions.Technical Advisory: Advise clients on maintenance, site planning, operational methods, control strategies, and cybersecurity.Lifecycle & Spare Parts Management: Oversee system modifications, spare parts planning, and ad-hoc work-scope coordination.Reporting & Communication: Compile site visit reports, ensure follow-up, and maintain effective communication with internal teams and clients.Challenges & Improvements: Balance shifting priorities, manage customer expectations, drive continuous improvement, and ensure access to resources when neededQualifications for the RoleStrong safety and integrity mindsetSolid application background with knowledge of PLCs, SCADA, HMIs, industrial networks, and cybersecurityWillingness to learn, innovate, and work independentlyStrong written and verbal communication skillsSelf-motivated with good planning and follow-throughFlexible and willing to travel to customer sitesHands-on/practical experience - desirableOffshore certification - desirableFamiliarity with ABB 800xA systems - desirableCybersecurity and functional safety awareness - desirableUnderstanding of process control and loop performance - desirableBenefitsABB offers a full range of benefits to help you thrive at work and beyond.Competitive salary25 days annual leave plus bank holidaysCompetitive contributory pension schemeLife assuranceFlexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)Internal mobility opportunities, mentorships & access to projects globallyEmployee Assistance ProgrammeGenerous employee referral schemePrivate medical coverPaid overtimeGenerous bonus schemeFor the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.More about usThe Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division's goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World. a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit to learn more about the impact of our solutions across the globe.
14/06/2026
Full time
At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Resource Manager In this role, you will drive the effective delivery of ABB's Service portfolio, ensuring alignment with safety standards and ABB processes to exceed customer expectations. Provide expert technical support, act as a subject matter specialist, and resolve complex issues within your field. Proactively engage with customers and ABB sales teams to understand needs, build trust, and identify opportunities to grow the Service business. Based remotely, this role includes regular travel across UK offices and to customer sites, both onshore and offshore. Full training to be provided during inducting period at our Aberdeen location.Our Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.What's in it for you?We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.Your Role and ResponsibilitiesIn this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.Work model: home-based from the UK with travel both on and offshoreSystem Development & Maintenance: Update and maintain ABB control system hardware/software, including design specs, test procedures, and scopes of work.Testing & Integration: Lead assurance, integration, and testing of system modules, ensuring smooth delivery and performance.Product & Customer Support: Deliver system updates and new products while collaborating with stakeholders; provide on-call support and site visits as needed.Bid & Proposal Support: Assist in quotation preparation and identify potential sales leads through customer interactions.Technical Advisory: Advise clients on maintenance, site planning, operational methods, control strategies, and cybersecurity.Lifecycle & Spare Parts Management: Oversee system modifications, spare parts planning, and ad-hoc work-scope coordination.Reporting & Communication: Compile site visit reports, ensure follow-up, and maintain effective communication with internal teams and clients.Challenges & Improvements: Balance shifting priorities, manage customer expectations, drive continuous improvement, and ensure access to resources when neededQualifications for the RoleStrong safety and integrity mindsetSolid application background with knowledge of PLCs, SCADA, HMIs, industrial networks, and cybersecurityWillingness to learn, innovate, and work independentlyStrong written and verbal communication skillsSelf-motivated with good planning and follow-throughFlexible and willing to travel to customer sitesHands-on/practical experience - desirableOffshore certification - desirableFamiliarity with ABB 800xA systems - desirableCybersecurity and functional safety awareness - desirableUnderstanding of process control and loop performance - desirableBenefitsABB offers a full range of benefits to help you thrive at work and beyond.Competitive salary25 days annual leave plus bank holidaysCompetitive contributory pension schemeLife assuranceFlexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)Internal mobility opportunities, mentorships & access to projects globallyEmployee Assistance ProgrammeGenerous employee referral schemePrivate medical coverPaid overtimeGenerous bonus schemeFor the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.More about usThe Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division's goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World. a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit to learn more about the impact of our solutions across the globe.
Step into the role of Specialist Change Analyst at Barclaycard as part of Payments Acceptance Transformation. In this role, you will play a key part in delivering channel and digital service change for Payments Acceptance (Acquiring), contributing to a wider transformation programme focused on transforming and growing our business for the future. This is a great opportunity to get involved in the change and enable our business to sustainably grow. The role combines hands on change delivery with operational readiness and strong stakeholder management. You will take ownership of end to end delivery, ensuring that all change is effectively implemented, operationally ready, and safely embedded with minimal disruption. This will include the ownership of the IVR estate, change, roadmap and configuration to optimise performance. Qualifications and Experience Experience delivering service, channel or digital change in a complex operational environment. Practical understanding of contact center and digital channels, including IVR and emerging AI enabled capabilities. Hands on experience with AWS configuration and cloud based channel technologies. Experience delivering channel or digital service change (e.g., chat, portals, or customer interaction platforms). Confidence managing multiple stakeholders across Product, Technology, Operations, and Commercial teams. Strong change delivery and project management capability owning end to end delivery (from planning through to go live and stabilisation). Sound understanding of operational readiness, risk and controls. Clear, confident communicator with a pragmatic, delivery focused mindset. Other Highly Valued Skills Experience in Payments, Acquiring, or wider financial services. Experience with customer journey design and optimisation across multiple channels. Experience working in large, matrixed organisations with global stakeholders. Experience supporting continuous improvement using MI, customer contact drivers, and performance data. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job specific technical skills. This role can be performed from Sunderland, Northampton, or Glasgow, with a hybrid working model of working a minimum of 2/3 days per week in the office. Purpose of the role To manage the implementation of strategic change initiatives to enhance the bank's operational efficiency. Accountabilities Management of strategic operational changes and initiatives to enhance the bank's operational efficiency and effectiveness, including the identification and assessment of changes on people, processes, and systems. Collaboration with internal stakeholders, including business leaders, project managers and SMEs to support business operation team and promote alignment between operations with the bank's objectives. Development and implementation of change management strategies and effectively communicate the strategies so they are understood and adopted by stakeholders. Management and development of KPIs to measure the effectiveness of business functions, utilising data and technology to support the identification of areas that require improvement. Comply with all regulatory requirements and internal policies related to change management. Provision of guidance and support to stakeholders throughout the operational change management process through training and coaching. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively. Communicate complex information. "Complex" information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
14/06/2026
Full time
Step into the role of Specialist Change Analyst at Barclaycard as part of Payments Acceptance Transformation. In this role, you will play a key part in delivering channel and digital service change for Payments Acceptance (Acquiring), contributing to a wider transformation programme focused on transforming and growing our business for the future. This is a great opportunity to get involved in the change and enable our business to sustainably grow. The role combines hands on change delivery with operational readiness and strong stakeholder management. You will take ownership of end to end delivery, ensuring that all change is effectively implemented, operationally ready, and safely embedded with minimal disruption. This will include the ownership of the IVR estate, change, roadmap and configuration to optimise performance. Qualifications and Experience Experience delivering service, channel or digital change in a complex operational environment. Practical understanding of contact center and digital channels, including IVR and emerging AI enabled capabilities. Hands on experience with AWS configuration and cloud based channel technologies. Experience delivering channel or digital service change (e.g., chat, portals, or customer interaction platforms). Confidence managing multiple stakeholders across Product, Technology, Operations, and Commercial teams. Strong change delivery and project management capability owning end to end delivery (from planning through to go live and stabilisation). Sound understanding of operational readiness, risk and controls. Clear, confident communicator with a pragmatic, delivery focused mindset. Other Highly Valued Skills Experience in Payments, Acquiring, or wider financial services. Experience with customer journey design and optimisation across multiple channels. Experience working in large, matrixed organisations with global stakeholders. Experience supporting continuous improvement using MI, customer contact drivers, and performance data. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job specific technical skills. This role can be performed from Sunderland, Northampton, or Glasgow, with a hybrid working model of working a minimum of 2/3 days per week in the office. Purpose of the role To manage the implementation of strategic change initiatives to enhance the bank's operational efficiency. Accountabilities Management of strategic operational changes and initiatives to enhance the bank's operational efficiency and effectiveness, including the identification and assessment of changes on people, processes, and systems. Collaboration with internal stakeholders, including business leaders, project managers and SMEs to support business operation team and promote alignment between operations with the bank's objectives. Development and implementation of change management strategies and effectively communicate the strategies so they are understood and adopted by stakeholders. Management and development of KPIs to measure the effectiveness of business functions, utilising data and technology to support the identification of areas that require improvement. Comply with all regulatory requirements and internal policies related to change management. Provision of guidance and support to stakeholders throughout the operational change management process through training and coaching. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively. Communicate complex information. "Complex" information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Sales Specialist We're seeking an Electrical Technical Advisor (Solution Architect) to join ABB's Automation - Energy Industries (AUEN) Sales team in the UK. In this role, you will be the key technical expert supporting the sales team on electrical opportunities including Major Pursuits. You will architect and price the most competitive and compliant electrical solution, utilizing ABB and selected third-party products and systems. You will engage directly with customers, demonstrating strong technical leadership that drives value.Main electrical solutions offered include HV Switchgears, MV Switchgears, LV Switchgear, LV Distribution Boards, UPS, Transformers, Packaged substations, Drives and Motors, and E-House.Your primary goal is to help win the opportunity through sharp, well-engineered and competitive electrical solutions.Our Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.What's in it for you?We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.Your Role and ResponsibilitiesIn this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.Act as the Main Technical Authority for Electrical SolutionsLead all technical engagement by providing deep electrical expertise across customer interactions and internal teams, while consistently demonstrating ABB's leadership in electrical solutions.Develop the Most Competitive and Compliant SolutionsArchitect the complete Electrical solution using ABB and third-party products and systems in response to RFQs. Estimate engineering effort, identify and assess project risks and collaborate with Sales Manager, Bid Managers, Operations and other Local Units and Divisions to deliver the most competitive and compliant solutions.Produce High-Quality Technical OffersPrepare compelling, customer-focused technical offers that clearly articulate the proposed solution, demonstrate its value, and position ABB strongly to win the opportunity.Drive Continuous Improvement and InnovationEvaluate ABB and third party solutions and work closely with Supply Chain to enhance competitiveness and profitability through effective discount strategies. Take a leading role in improving efficiency by capturing lessons learned and driving enhancements to processes and tools.Work model: remote from anywhere in the UK () or alternatively we are open to hybrid or site working from our St Neots or Aberdeen locations.Qualifications for the RoleKnowledge of electrical equipment such distribution HV Switchgears, MV Switchgears, LV Switchgear, LV Distribution Boards, UPS, Transformers, Packaged substations, Drives and Motors, E-House.Knowledge of integration of electrical system with control and telecom system is a plus.Knowledge of Electrical integration to Control System is a plus.Reading/ Creating electrical system modelling in ETAP/ Powerfactory.Creating substation/ E-house / Modular LER layouts.Able to interpret HVAC, Fire and Gas detection, Fire Suppression, Cabling and Civil requirements.Demonstrates strong safety and integrity leadership.Exhibits strong commercial acumen.Results oriented with a "get it done" mindset; well organised, able to prioritise effectively, manage multiple tasks, and apply pragmatic problem solving with a systems thinking approach.Shows strong attention to detail while maintaining a holistic view of the overall solution and objectives.Takes strong ownership; personable, dependable, and trusted by stakeholders.Excellent verbal and written communication skills, with the ability to confidently convey technical expertise in customer facing interactions. Fluency in English is essential.Able to build strong working relationships both internally and externally.Proven ability to collaborate cross functionally within own unit and across the wider organisation.BenefitsABB offers a full range of benefits to help you thrive at work and beyond.Competitive salary25 days annual leave plus bank holidaysCompetitive contributory pension schemeLife assuranceFlexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)Internal mobility opportunities, mentorships & access to projects globallyEmployee Assistance ProgrammeGenerous employee referral schemeCompany car or cash for car allowancePrivate medical coverGenerous bonus schemeFor the 6th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.More about usThe Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division's goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.Run What Runs the World. a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit to learn more about the impact of our solutions across the globe.
14/06/2026
Full time
At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Sales Specialist We're seeking an Electrical Technical Advisor (Solution Architect) to join ABB's Automation - Energy Industries (AUEN) Sales team in the UK. In this role, you will be the key technical expert supporting the sales team on electrical opportunities including Major Pursuits. You will architect and price the most competitive and compliant electrical solution, utilizing ABB and selected third-party products and systems. You will engage directly with customers, demonstrating strong technical leadership that drives value.Main electrical solutions offered include HV Switchgears, MV Switchgears, LV Switchgear, LV Distribution Boards, UPS, Transformers, Packaged substations, Drives and Motors, and E-House.Your primary goal is to help win the opportunity through sharp, well-engineered and competitive electrical solutions.Our Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.What's in it for you?We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.Your Role and ResponsibilitiesIn this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.Act as the Main Technical Authority for Electrical SolutionsLead all technical engagement by providing deep electrical expertise across customer interactions and internal teams, while consistently demonstrating ABB's leadership in electrical solutions.Develop the Most Competitive and Compliant SolutionsArchitect the complete Electrical solution using ABB and third-party products and systems in response to RFQs. Estimate engineering effort, identify and assess project risks and collaborate with Sales Manager, Bid Managers, Operations and other Local Units and Divisions to deliver the most competitive and compliant solutions.Produce High-Quality Technical OffersPrepare compelling, customer-focused technical offers that clearly articulate the proposed solution, demonstrate its value, and position ABB strongly to win the opportunity.Drive Continuous Improvement and InnovationEvaluate ABB and third party solutions and work closely with Supply Chain to enhance competitiveness and profitability through effective discount strategies. Take a leading role in improving efficiency by capturing lessons learned and driving enhancements to processes and tools.Work model: remote from anywhere in the UK () or alternatively we are open to hybrid or site working from our St Neots or Aberdeen locations.Qualifications for the RoleKnowledge of electrical equipment such distribution HV Switchgears, MV Switchgears, LV Switchgear, LV Distribution Boards, UPS, Transformers, Packaged substations, Drives and Motors, E-House.Knowledge of integration of electrical system with control and telecom system is a plus.Knowledge of Electrical integration to Control System is a plus.Reading/ Creating electrical system modelling in ETAP/ Powerfactory.Creating substation/ E-house / Modular LER layouts.Able to interpret HVAC, Fire and Gas detection, Fire Suppression, Cabling and Civil requirements.Demonstrates strong safety and integrity leadership.Exhibits strong commercial acumen.Results oriented with a "get it done" mindset; well organised, able to prioritise effectively, manage multiple tasks, and apply pragmatic problem solving with a systems thinking approach.Shows strong attention to detail while maintaining a holistic view of the overall solution and objectives.Takes strong ownership; personable, dependable, and trusted by stakeholders.Excellent verbal and written communication skills, with the ability to confidently convey technical expertise in customer facing interactions. Fluency in English is essential.Able to build strong working relationships both internally and externally.Proven ability to collaborate cross functionally within own unit and across the wider organisation.BenefitsABB offers a full range of benefits to help you thrive at work and beyond.Competitive salary25 days annual leave plus bank holidaysCompetitive contributory pension schemeLife assuranceFlexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)Internal mobility opportunities, mentorships & access to projects globallyEmployee Assistance ProgrammeGenerous employee referral schemeCompany car or cash for car allowancePrivate medical coverGenerous bonus schemeFor the 6th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.More about usThe Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division's goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.Run What Runs the World. a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit to learn more about the impact of our solutions across the globe.
Customer Solution Specialist (South West) Department: Customer Success Employment Type: Full Time Location: UK Compensation: £33,000 - £38,000 / year Description The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech's customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post incident assessments to ensure a comprehensive understanding of, and response to, customer needs. Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard. This is a field based role, to cover the SouthWest region. Key Responsibilities Site Surveys & Assessments Conduct comprehensive on site and off site surveys for customers, assessing requirements and identifying appropriate solutions. Attend customer sites following break ins or incidents to evaluate existing measures and recommend improvements. Ensure all surveys and assessments are completed to a consistently high standard. Quotations Prepare and issue quotations following customer surveys, converting quotes into orders where possible. Raise SmartWater quotations, ensuring all documentation is accurate and complete. Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines. Support field based sales colleagues and Operations by coordinating customer requirements. Customer Experience & Relationship Management Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer focused presence. Build trust and rapport with customers through clear communication, reliability, and ownership of issues. Take accountability for the customer experience throughout the survey and assessment process. Ensure customer concerns are understood, managed, and appropriately escalated where required. Collaboration & Service Delivery Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered. Provide structured feedback to internal teams to support service improvement and solution design. Facilitate a seamless handover between survey, installation, and ongoing service. Documentation & Continuous Improvement Maintain accurate and timely records of site visits, findings, and customer interactions. Identify recurring issues or opportunities for improvement and share insights with relevant teams. Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes. Skills, Knowledge and Expertise Experience in a customer facing role, ideally in a field based or on site environment. Strong interpersonal and communication skills, with a clear commitment to excellent customer service. Comfortable working independently, managing time effectively, and travelling to customer locations. Detail oriented with strong problem solving skills and the ability to assess situations objectively. Confident in representing DeterTech in customer environments with professionalism and credibility. Collaborative mindset with the ability to work effectively across multiple internal teams. Familiarity with security systems or related technology is desirable but not essential. Proactive, reliable, and adaptable, with a strong sense of ownership and accountability. Key Measures of Success Customer Satisfaction: Positive customer feedback following surveys, follow ups, and assessments. Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions. Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities. Operational Alignment: Smooth collaboration and handover between field activity and internal teams. Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.
14/06/2026
Full time
Customer Solution Specialist (South West) Department: Customer Success Employment Type: Full Time Location: UK Compensation: £33,000 - £38,000 / year Description The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech's customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post incident assessments to ensure a comprehensive understanding of, and response to, customer needs. Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard. This is a field based role, to cover the SouthWest region. Key Responsibilities Site Surveys & Assessments Conduct comprehensive on site and off site surveys for customers, assessing requirements and identifying appropriate solutions. Attend customer sites following break ins or incidents to evaluate existing measures and recommend improvements. Ensure all surveys and assessments are completed to a consistently high standard. Quotations Prepare and issue quotations following customer surveys, converting quotes into orders where possible. Raise SmartWater quotations, ensuring all documentation is accurate and complete. Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines. Support field based sales colleagues and Operations by coordinating customer requirements. Customer Experience & Relationship Management Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer focused presence. Build trust and rapport with customers through clear communication, reliability, and ownership of issues. Take accountability for the customer experience throughout the survey and assessment process. Ensure customer concerns are understood, managed, and appropriately escalated where required. Collaboration & Service Delivery Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered. Provide structured feedback to internal teams to support service improvement and solution design. Facilitate a seamless handover between survey, installation, and ongoing service. Documentation & Continuous Improvement Maintain accurate and timely records of site visits, findings, and customer interactions. Identify recurring issues or opportunities for improvement and share insights with relevant teams. Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes. Skills, Knowledge and Expertise Experience in a customer facing role, ideally in a field based or on site environment. Strong interpersonal and communication skills, with a clear commitment to excellent customer service. Comfortable working independently, managing time effectively, and travelling to customer locations. Detail oriented with strong problem solving skills and the ability to assess situations objectively. Confident in representing DeterTech in customer environments with professionalism and credibility. Collaborative mindset with the ability to work effectively across multiple internal teams. Familiarity with security systems or related technology is desirable but not essential. Proactive, reliable, and adaptable, with a strong sense of ownership and accountability. Key Measures of Success Customer Satisfaction: Positive customer feedback following surveys, follow ups, and assessments. Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions. Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities. Operational Alignment: Smooth collaboration and handover between field activity and internal teams. Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.
Support Specialist - Veterinary SoftwareApplylocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: J-052198IDEXX is hiring a Support Specialist for our EzyVet Software platform in our London, UK location. Primary Accountability: Provide frontline customer technical software support via phone, email, and other channels for Vetsoft software products - including but not limited to ezyVet, Vet Radar, Smartflow, Vello. Resolve straightforward support tickets with the help of customer self-service content, troubleshoot and investigate technical process steps, liasie with Tier 2 and Tier 3 associates on complex issues as needed. Host customer training webinars on basic ezyVet functionality. Contribute to customer impact understanding, technical feedback and knowledge base content. Key Responsibilities: Respond to inbound customer phone calls, troubleshoot issues, and provide guidance on software usage. Manage and resolve assigned support tickets, ensuring timely and accurate communication. Conduct webinars to train customers on basic features of the ezyVet application. Create and maintain customer ticket enquiries, including screenshots and screen recordings. Maintain professional and customer-centric communication across all platforms (email, Slack, Facebook, etc.). Respond and act as first tier support for Software billing enquirie Work Environment: Onboarding/training for 3 months onsite Monday-Friday 9a-6p. Completion of onboarding/training will produce a hybrid schedule of 3 days onsite and 2 days remote. Schedules are staggered to start between 7a-10a and to end between 4p-7p. Weekends to be included. Key Accountabilities: Customer Phone Support Efficiently handle incoming calls, provide accurate information, and document interactions. Ticket Resolution Resolve support tickets within SLA, triage effectively, and improve ticket complexity handling over time. Webinar Hosting Organize and deliver training sessions with clear agendas and effective time management. Customer Need Documentation Produce accurate, well-formatted help content that supports customer self-service. Working Relationships: Most Frequent Contacts Internal & External Nature or Purpose Customers Provide support, training, and guidance on software usage. Support Team Members Collaborate on ticket resolution and share knowledge. Support Team Leaders Receive guidance, feedback, and task assignments. Implementation Receive guidance on clinics yet to complete implementation, provide feedback, and offer next step guidance. Vetsoft Customer Relationship Managers Receive guidance on clinics yet to complete implementation, provide feedback, and offer next step guidance. IDEXX CTS teams Collaborate on customer integration resolution and share knowledge. Qualifications/ Experience/ Knowledge: Job Specifications General Oral, written, and interpersonal communication skills Essential - Excellent Customer Service orientation Essential - Excellent Keyboard skill Essential - Fast and accurate Organizational skills Essential - Highly organised Ability to manage competing demands Essential - Proficient Attention to detail and follow-up Essential - Strong Experience in software or veterinary market Preferred - Basic Key Competencies (Core Contributor): Customer Focus Builds strong customer relationships and delivers customer-centric solutions. For example, is interested in customer needs, learns customer requirements, and delivers effectively. Responds promptly to customer requests; secures the support of others to resolve the issues. Drives Results Consistently achieves results, even under tough circumstances. For example, does what is necessary to meet goals and deliver expected results with acceptable quality. Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks. Collaborates Builds partnerships and works collaboratively with others to meet shared objectives. For example, learns how to operate as a team player, contributing actively to the group's efforts. Seeks others' inputs, appreciates their contributions; offers to help when the need is clear. Values Differences Recognizes the value that different perspectives and cultures bring to an organization. For example, finds out which situations call for flexibility and responds accordingly; seeks and listens to others' input and feedback on how to adapt approach to changing situations. Situational Adaptability Adapts approach and demeanour in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early. What you can expect from us: EUR 28,500 salaryOpportunity for annual bonusesMedical InsuranceCycle to work schemeWork from home and wellbeing stipends10% pension contribution Why IDEXX We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
13/06/2026
Full time
Support Specialist - Veterinary SoftwareApplylocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: J-052198IDEXX is hiring a Support Specialist for our EzyVet Software platform in our London, UK location. Primary Accountability: Provide frontline customer technical software support via phone, email, and other channels for Vetsoft software products - including but not limited to ezyVet, Vet Radar, Smartflow, Vello. Resolve straightforward support tickets with the help of customer self-service content, troubleshoot and investigate technical process steps, liasie with Tier 2 and Tier 3 associates on complex issues as needed. Host customer training webinars on basic ezyVet functionality. Contribute to customer impact understanding, technical feedback and knowledge base content. Key Responsibilities: Respond to inbound customer phone calls, troubleshoot issues, and provide guidance on software usage. Manage and resolve assigned support tickets, ensuring timely and accurate communication. Conduct webinars to train customers on basic features of the ezyVet application. Create and maintain customer ticket enquiries, including screenshots and screen recordings. Maintain professional and customer-centric communication across all platforms (email, Slack, Facebook, etc.). Respond and act as first tier support for Software billing enquirie Work Environment: Onboarding/training for 3 months onsite Monday-Friday 9a-6p. Completion of onboarding/training will produce a hybrid schedule of 3 days onsite and 2 days remote. Schedules are staggered to start between 7a-10a and to end between 4p-7p. Weekends to be included. Key Accountabilities: Customer Phone Support Efficiently handle incoming calls, provide accurate information, and document interactions. Ticket Resolution Resolve support tickets within SLA, triage effectively, and improve ticket complexity handling over time. Webinar Hosting Organize and deliver training sessions with clear agendas and effective time management. Customer Need Documentation Produce accurate, well-formatted help content that supports customer self-service. Working Relationships: Most Frequent Contacts Internal & External Nature or Purpose Customers Provide support, training, and guidance on software usage. Support Team Members Collaborate on ticket resolution and share knowledge. Support Team Leaders Receive guidance, feedback, and task assignments. Implementation Receive guidance on clinics yet to complete implementation, provide feedback, and offer next step guidance. Vetsoft Customer Relationship Managers Receive guidance on clinics yet to complete implementation, provide feedback, and offer next step guidance. IDEXX CTS teams Collaborate on customer integration resolution and share knowledge. Qualifications/ Experience/ Knowledge: Job Specifications General Oral, written, and interpersonal communication skills Essential - Excellent Customer Service orientation Essential - Excellent Keyboard skill Essential - Fast and accurate Organizational skills Essential - Highly organised Ability to manage competing demands Essential - Proficient Attention to detail and follow-up Essential - Strong Experience in software or veterinary market Preferred - Basic Key Competencies (Core Contributor): Customer Focus Builds strong customer relationships and delivers customer-centric solutions. For example, is interested in customer needs, learns customer requirements, and delivers effectively. Responds promptly to customer requests; secures the support of others to resolve the issues. Drives Results Consistently achieves results, even under tough circumstances. For example, does what is necessary to meet goals and deliver expected results with acceptable quality. Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks. Collaborates Builds partnerships and works collaboratively with others to meet shared objectives. For example, learns how to operate as a team player, contributing actively to the group's efforts. Seeks others' inputs, appreciates their contributions; offers to help when the need is clear. Values Differences Recognizes the value that different perspectives and cultures bring to an organization. For example, finds out which situations call for flexibility and responds accordingly; seeks and listens to others' input and feedback on how to adapt approach to changing situations. Situational Adaptability Adapts approach and demeanour in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early. What you can expect from us: EUR 28,500 salaryOpportunity for annual bonusesMedical InsuranceCycle to work schemeWork from home and wellbeing stipends10% pension contribution Why IDEXX We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Support Specialist - Veterinary SoftwareBewerbenlocations: London, United Kingdomtime type: Full timeposted on: Heute ausgeschriebenjob requisition id: J-052198IDEXX is hiring a Support Specialist for our EzyVet Software platform in our London, UK location. Primary Accountability: Provide frontline customer technical software support via phone, email, and other channels for Vetsoft software products - including but not limited to ezyVet, Vet Radar, Smartflow, Vello. Resolve straightforward support tickets with the help of customer self-service content, troubleshoot and investigate technical process steps, liasie with Tier 2 and Tier 3 associates on complex issues as needed. Host customer training webinars on basic ezyVet functionality. Contribute to customer impact understanding, technical feedback and knowledge base content. Key Responsibilities: Respond to inbound customer phone calls, troubleshoot issues, and provide guidance on software usage. Manage and resolve assigned support tickets, ensuring timely and accurate communication. Conduct webinars to train customers on basic features of the ezyVet application. Create and maintain customer ticket enquiries, including screenshots and screen recordings. Maintain professional and customer-centric communication across all platforms (email, Slack, Facebook, etc.). Respond and act as first tier support for Software billing enquirie Work Environment: Onboarding/training for 3 months onsite Monday-Friday 9a-6p. Completion of onboarding/training will produce a hybrid schedule of 3 days onsite and 2 days remote. Schedules are staggered to start between 7a-10a and to end between 4p-7p. Weekends to be included. Key Accountabilities: Customer Phone Support Efficiently handle incoming calls, provide accurate information, and document interactions. Ticket Resolution Resolve support tickets within SLA, triage effectively, and improve ticket complexity handling over time. Webinar Hosting Organize and deliver training sessions with clear agendas and effective time management. Customer Need Documentation Produce accurate, well-formatted help content that supports customer self-service. Working Relationships: Most Frequent Contacts Internal & External Nature or Purpose Customers Provide support, training, and guidance on software usage. Support Team Members Collaborate on ticket resolution and share knowledge. Support Team Leaders Receive guidance, feedback, and task assignments. Implementation Receive guidance on clinics yet to complete implementation, provide feedback, and offer next step guidance. Vetsoft Customer Relationship Managers Receive guidance on clinics yet to complete implementation, provide feedback, and offer next step guidance. IDEXX CTS teams Collaborate on customer integration resolution and share knowledge. Qualifications/ Experience/ Knowledge: Job Specifications General Oral, written, and interpersonal communication skills Essential - Excellent Customer Service orientation Essential - Excellent Keyboard skill Essential - Fast and accurate Organizational skills Essential - Highly organised Ability to manage competing demands Essential - Proficient Attention to detail and follow-up Essential - Strong Experience in software or veterinary market Preferred - Basic Key Competencies (Core Contributor): Customer Focus Builds strong customer relationships and delivers customer-centric solutions. For example, is interested in customer needs, learns customer requirements, and delivers effectively. Responds promptly to customer requests; secures the support of others to resolve the issues. Drives Results Consistently achieves results, even under tough circumstances. For example, does what is necessary to meet goals and deliver expected results with acceptable quality. Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks. Collaborates Builds partnerships and works collaboratively with others to meet shared objectives. For example, learns how to operate as a team player, contributing actively to the group's efforts. Seeks others' inputs, appreciates their contributions; offers to help when the need is clear. Values Differences Recognizes the value that different perspectives and cultures bring to an organization. For example, finds out which situations call for flexibility and responds accordingly; seeks and listens to others' input and feedback on how to adapt approach to changing situations. Situational Adaptability Adapts approach and demeanour in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early. What you can expect from us: EUR 28,500 salaryOpportunity for annual bonusesMedical InsuranceCycle to work schemeWork from home and wellbeing stipends10% pension contribution Why IDEXX We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
13/06/2026
Full time
Support Specialist - Veterinary SoftwareBewerbenlocations: London, United Kingdomtime type: Full timeposted on: Heute ausgeschriebenjob requisition id: J-052198IDEXX is hiring a Support Specialist for our EzyVet Software platform in our London, UK location. Primary Accountability: Provide frontline customer technical software support via phone, email, and other channels for Vetsoft software products - including but not limited to ezyVet, Vet Radar, Smartflow, Vello. Resolve straightforward support tickets with the help of customer self-service content, troubleshoot and investigate technical process steps, liasie with Tier 2 and Tier 3 associates on complex issues as needed. Host customer training webinars on basic ezyVet functionality. Contribute to customer impact understanding, technical feedback and knowledge base content. Key Responsibilities: Respond to inbound customer phone calls, troubleshoot issues, and provide guidance on software usage. Manage and resolve assigned support tickets, ensuring timely and accurate communication. Conduct webinars to train customers on basic features of the ezyVet application. Create and maintain customer ticket enquiries, including screenshots and screen recordings. Maintain professional and customer-centric communication across all platforms (email, Slack, Facebook, etc.). Respond and act as first tier support for Software billing enquirie Work Environment: Onboarding/training for 3 months onsite Monday-Friday 9a-6p. Completion of onboarding/training will produce a hybrid schedule of 3 days onsite and 2 days remote. Schedules are staggered to start between 7a-10a and to end between 4p-7p. Weekends to be included. Key Accountabilities: Customer Phone Support Efficiently handle incoming calls, provide accurate information, and document interactions. Ticket Resolution Resolve support tickets within SLA, triage effectively, and improve ticket complexity handling over time. Webinar Hosting Organize and deliver training sessions with clear agendas and effective time management. Customer Need Documentation Produce accurate, well-formatted help content that supports customer self-service. Working Relationships: Most Frequent Contacts Internal & External Nature or Purpose Customers Provide support, training, and guidance on software usage. Support Team Members Collaborate on ticket resolution and share knowledge. Support Team Leaders Receive guidance, feedback, and task assignments. Implementation Receive guidance on clinics yet to complete implementation, provide feedback, and offer next step guidance. Vetsoft Customer Relationship Managers Receive guidance on clinics yet to complete implementation, provide feedback, and offer next step guidance. IDEXX CTS teams Collaborate on customer integration resolution and share knowledge. Qualifications/ Experience/ Knowledge: Job Specifications General Oral, written, and interpersonal communication skills Essential - Excellent Customer Service orientation Essential - Excellent Keyboard skill Essential - Fast and accurate Organizational skills Essential - Highly organised Ability to manage competing demands Essential - Proficient Attention to detail and follow-up Essential - Strong Experience in software or veterinary market Preferred - Basic Key Competencies (Core Contributor): Customer Focus Builds strong customer relationships and delivers customer-centric solutions. For example, is interested in customer needs, learns customer requirements, and delivers effectively. Responds promptly to customer requests; secures the support of others to resolve the issues. Drives Results Consistently achieves results, even under tough circumstances. For example, does what is necessary to meet goals and deliver expected results with acceptable quality. Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks. Collaborates Builds partnerships and works collaboratively with others to meet shared objectives. For example, learns how to operate as a team player, contributing actively to the group's efforts. Seeks others' inputs, appreciates their contributions; offers to help when the need is clear. Values Differences Recognizes the value that different perspectives and cultures bring to an organization. For example, finds out which situations call for flexibility and responds accordingly; seeks and listens to others' input and feedback on how to adapt approach to changing situations. Situational Adaptability Adapts approach and demeanour in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early. What you can expect from us: EUR 28,500 salaryOpportunity for annual bonusesMedical InsuranceCycle to work schemeWork from home and wellbeing stipends10% pension contribution Why IDEXX We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
A LITTLE INFORMATION ABOUT US FoodsConnected is an award winning cloud based software platform that helps retailers and food companies across the world manage their supply chain, quality control and trading and planning management. Our software solutions are currently utilised by 10 of the largest food retailers in the world. As a team, we provide tools that help our customers manage their processes in a fast and efficient way and provide real time visibility and reporting on what is happening in their business. At Foods Connected, we recognise that our employees are our most important asset and we value creating a great working environment to ensure our team enjoy coming into the office every day working together and solving problems for our customers. Whether we are in the middle of a fast and intense development sprint, on a Teams call discussing our project statuses or enjoying a game of ping pong or pool in the office, it is important to us that our employees are happy and delivering the best possible result for our customers. We're always keen to welcome talented individuals to join our expanding team. So if you're driven, with a passion for developing simple software solutions, creating great user experiences, designing scalable solutions for real business challenges and ensuring customer happiness then we're looking for you! IS THIS SOMETHING THAT INTERESTS YOU? We're building an AI Enablement capability to drive meaningful, responsible AI adoption across Foods Connected, and the AI Enablement Engineer is the technical engine that makes it work in practice. This role sits at the intersection of internal operations, business enablement, and hands on AI engineering. You will be the person who translates business problems into working solutions, designing and building the integrations, automations, AI agents, and AI assisted workflows that make a real difference to how our people work. You'll work closely alongside the AI Enablement Manager/Specialist and the Head of AI Enablement, providing the technical capability to take ideas from discovery through to delivery. Your primary focus is internal operational impact, though you'll naturally work alongside Engineering and product teams where integrations or technical decisions intersect. This is an individual contributor role, but far from an isolated one. You'll spend meaningful time with business teams and department heads, understanding their problems, translating what's technically feasible, and building things that actually get used. This includes designing and orchestrating multi step AI agents that automate complex workflows end to end, not just point integrations. You'll bring strong engineering instincts and the kind of hands on experience with LLMs, agent frameworks, automation, and integration architectures that lets you move quickly and confidently, while always keeping security, governance, and IT oversight front of mind. RESPONSIBILITIES Technical Solution Design and Build Design, build, and maintain AI powered tools, automations, agent orchestration, and integrations that address real business problems identified through the AI enablement pipeline. Translate requirements from the AI Enablement Manager/Specialist and department stakeholders into working technical solutions, scoping feasibility, selecting the right approach, and building to a standard that can be maintained and iterated upon. Assess whether a business problem is best addressed through a custom build, configuration of an existing platform, or adoption of a third party tool - and make a clear, reasoned recommendation before committing to a delivery approach. Build and maintain LLM based workflows and AI assisted tools using the Foods Connected tooling ecosystem, including Claude, n8n, and connected enterprise platforms (HubSpot, Gong, Kantata, and others). Implement integration patterns between internal systems, AI services, and APIs - applying appropriate authorisation methods and data handling practices at every step. Build with security and IT governance in mind from the outset: all integrations must be visible, documented, and aligned with IT oversight - not shadow infrastructure. Business Collaboration and Discovery Support Work directly with business teams and department heads to understand operational problems, assess what is technically feasible, and explain clearly what can and cannot be done. Support the AI Enablement Manager/Specialist in discovery sessions and workshops, providing the technical perspective needed to turn ideas into actionable requirements. Communicate technical concepts and constraints in plain language - comfortable talking to colleagues who have no engineering background and adjusting accordingly. Contribute to the qualification of inbound AI opportunities from a technical standpoint - assessing integration complexity, data requirements, security implications, and effort. Implementation, Rollout, and Iteration Lead the technical delivery of approved AI initiatives, from initial build through to rollout, user onboarding, and post implementation iteration. Work alongside Change and Transformation colleagues during rollouts, ensuring that what is built can be understood, used, and supported. Build with observability in mind - instrument solutions so that adoption, usage, and errors can be tracked, and support the monitoring and reporting requirements of the AI Enablement function. Gather and act on feedback from users post launch, iterating on implementations to improve effectiveness and adoption. Document technical designs, integration architectures, and operational runbooks to ensure continuity and enable handover where needed. Security, Governance, and IT Alignment Work closely with IT and Security stakeholders to ensure all AI solutions are implemented within sanctioned infrastructure and comply with internal security standards. Apply a security first mindset to all integration work - handling authentication, data access, API security, and user permissions with appropriate care. Contribute to the AI Governance Committee process from a technical standpoint where relevant - flagging risks, assessing vendor security posture, and supporting technical due diligence on new tools. Maintain documentation of all AI integrations and automations in Confluence, ensuring the organisation has visibility of what is deployed and how it is governed. Knowledge Sharing and Capability Building Support the delivery of internal AI training and knowledge exchange sessions by providing technical depth and practical demonstrations. Help build the technical AI literacy of colleagues across the organisation, able to show people how tools work, not just tell them. Contribute to internal documentation, prompt libraries, and knowledge bases that make it easier for the wider team to work effectively with AI tools. Bring ideas from the broader AI ecosystem, identifying relevant developments, tools, and patterns that could benefit Foods Connected's internal operations. EXPERIENCE AND QUALIFICATIONS Qualifications Bachelor's degree or equivalent experience in Computer Science, Software Engineering, Information Systems, or a related field. Demonstrable hands on experience building with LLMs and modern AI tooling - this should be recent, practical experience, not theoretical familiarity. A background that includes working directly with business users, support functions, or customer facing teams, not purely isolated technical work. Experience building integrations between enterprise systems and APIs, with sound working knowledge of authentication architectures and data flow. Proven ability to take a problem from ambiguous brief to working solution in collaboration with non technical stakeholders. Technical Skills Hands on experience with LLM APIs and concepts - including prompt engineering, RAG, function calling, agent frameworks, and tool use. Claude (Anthropic) experience is specifically valued. Working knowledge of MCP (Model Context Protocol) and equivalent integration frameworks - comfortable connecting AI capabilities to enterprise systems in a governed way. Experience with workflow automation and orchestration platforms - n8n experience is directly relevant; equivalent platforms (Zapier, Make, etc.) are acceptable where the underlying concepts are solid. Understanding of web API patterns, authentication methods (OAuth, API keys, JWT), and the security considerations involved in connecting systems. Strong enough engineering fundamentals to build reliable, maintainable solutions in Python or JavaScript/TypeScript - not required to be an expert in both, but solid in at least one. Ability to read and reason about integration architectures, data schemas, and system interactions across a diverse enterprise tooling landscape. BENEFITS Competitive Base Salary Generous Holiday Package - 25 Days + 10 Public Holidays Private Medical, Dental & Vision Employee Wellness Program and Classes Flexible model of hybrid working
13/06/2026
Full time
A LITTLE INFORMATION ABOUT US FoodsConnected is an award winning cloud based software platform that helps retailers and food companies across the world manage their supply chain, quality control and trading and planning management. Our software solutions are currently utilised by 10 of the largest food retailers in the world. As a team, we provide tools that help our customers manage their processes in a fast and efficient way and provide real time visibility and reporting on what is happening in their business. At Foods Connected, we recognise that our employees are our most important asset and we value creating a great working environment to ensure our team enjoy coming into the office every day working together and solving problems for our customers. Whether we are in the middle of a fast and intense development sprint, on a Teams call discussing our project statuses or enjoying a game of ping pong or pool in the office, it is important to us that our employees are happy and delivering the best possible result for our customers. We're always keen to welcome talented individuals to join our expanding team. So if you're driven, with a passion for developing simple software solutions, creating great user experiences, designing scalable solutions for real business challenges and ensuring customer happiness then we're looking for you! IS THIS SOMETHING THAT INTERESTS YOU? We're building an AI Enablement capability to drive meaningful, responsible AI adoption across Foods Connected, and the AI Enablement Engineer is the technical engine that makes it work in practice. This role sits at the intersection of internal operations, business enablement, and hands on AI engineering. You will be the person who translates business problems into working solutions, designing and building the integrations, automations, AI agents, and AI assisted workflows that make a real difference to how our people work. You'll work closely alongside the AI Enablement Manager/Specialist and the Head of AI Enablement, providing the technical capability to take ideas from discovery through to delivery. Your primary focus is internal operational impact, though you'll naturally work alongside Engineering and product teams where integrations or technical decisions intersect. This is an individual contributor role, but far from an isolated one. You'll spend meaningful time with business teams and department heads, understanding their problems, translating what's technically feasible, and building things that actually get used. This includes designing and orchestrating multi step AI agents that automate complex workflows end to end, not just point integrations. You'll bring strong engineering instincts and the kind of hands on experience with LLMs, agent frameworks, automation, and integration architectures that lets you move quickly and confidently, while always keeping security, governance, and IT oversight front of mind. RESPONSIBILITIES Technical Solution Design and Build Design, build, and maintain AI powered tools, automations, agent orchestration, and integrations that address real business problems identified through the AI enablement pipeline. Translate requirements from the AI Enablement Manager/Specialist and department stakeholders into working technical solutions, scoping feasibility, selecting the right approach, and building to a standard that can be maintained and iterated upon. Assess whether a business problem is best addressed through a custom build, configuration of an existing platform, or adoption of a third party tool - and make a clear, reasoned recommendation before committing to a delivery approach. Build and maintain LLM based workflows and AI assisted tools using the Foods Connected tooling ecosystem, including Claude, n8n, and connected enterprise platforms (HubSpot, Gong, Kantata, and others). Implement integration patterns between internal systems, AI services, and APIs - applying appropriate authorisation methods and data handling practices at every step. Build with security and IT governance in mind from the outset: all integrations must be visible, documented, and aligned with IT oversight - not shadow infrastructure. Business Collaboration and Discovery Support Work directly with business teams and department heads to understand operational problems, assess what is technically feasible, and explain clearly what can and cannot be done. Support the AI Enablement Manager/Specialist in discovery sessions and workshops, providing the technical perspective needed to turn ideas into actionable requirements. Communicate technical concepts and constraints in plain language - comfortable talking to colleagues who have no engineering background and adjusting accordingly. Contribute to the qualification of inbound AI opportunities from a technical standpoint - assessing integration complexity, data requirements, security implications, and effort. Implementation, Rollout, and Iteration Lead the technical delivery of approved AI initiatives, from initial build through to rollout, user onboarding, and post implementation iteration. Work alongside Change and Transformation colleagues during rollouts, ensuring that what is built can be understood, used, and supported. Build with observability in mind - instrument solutions so that adoption, usage, and errors can be tracked, and support the monitoring and reporting requirements of the AI Enablement function. Gather and act on feedback from users post launch, iterating on implementations to improve effectiveness and adoption. Document technical designs, integration architectures, and operational runbooks to ensure continuity and enable handover where needed. Security, Governance, and IT Alignment Work closely with IT and Security stakeholders to ensure all AI solutions are implemented within sanctioned infrastructure and comply with internal security standards. Apply a security first mindset to all integration work - handling authentication, data access, API security, and user permissions with appropriate care. Contribute to the AI Governance Committee process from a technical standpoint where relevant - flagging risks, assessing vendor security posture, and supporting technical due diligence on new tools. Maintain documentation of all AI integrations and automations in Confluence, ensuring the organisation has visibility of what is deployed and how it is governed. Knowledge Sharing and Capability Building Support the delivery of internal AI training and knowledge exchange sessions by providing technical depth and practical demonstrations. Help build the technical AI literacy of colleagues across the organisation, able to show people how tools work, not just tell them. Contribute to internal documentation, prompt libraries, and knowledge bases that make it easier for the wider team to work effectively with AI tools. Bring ideas from the broader AI ecosystem, identifying relevant developments, tools, and patterns that could benefit Foods Connected's internal operations. EXPERIENCE AND QUALIFICATIONS Qualifications Bachelor's degree or equivalent experience in Computer Science, Software Engineering, Information Systems, or a related field. Demonstrable hands on experience building with LLMs and modern AI tooling - this should be recent, practical experience, not theoretical familiarity. A background that includes working directly with business users, support functions, or customer facing teams, not purely isolated technical work. Experience building integrations between enterprise systems and APIs, with sound working knowledge of authentication architectures and data flow. Proven ability to take a problem from ambiguous brief to working solution in collaboration with non technical stakeholders. Technical Skills Hands on experience with LLM APIs and concepts - including prompt engineering, RAG, function calling, agent frameworks, and tool use. Claude (Anthropic) experience is specifically valued. Working knowledge of MCP (Model Context Protocol) and equivalent integration frameworks - comfortable connecting AI capabilities to enterprise systems in a governed way. Experience with workflow automation and orchestration platforms - n8n experience is directly relevant; equivalent platforms (Zapier, Make, etc.) are acceptable where the underlying concepts are solid. Understanding of web API patterns, authentication methods (OAuth, API keys, JWT), and the security considerations involved in connecting systems. Strong enough engineering fundamentals to build reliable, maintainable solutions in Python or JavaScript/TypeScript - not required to be an expert in both, but solid in at least one. Ability to read and reason about integration architectures, data schemas, and system interactions across a diverse enterprise tooling landscape. BENEFITS Competitive Base Salary Generous Holiday Package - 25 Days + 10 Public Holidays Private Medical, Dental & Vision Employee Wellness Program and Classes Flexible model of hybrid working
Customer Solution Specialist (South East) Department: Customer Success Employment Type: Full Time Location: UK Compensation: £33,000 - £38,000 / year Description The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech's customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of, and response to, customer needs. Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard. This is a field based role, to cover the SouthEast region. Key Responsibilities Site Surveys & Assessments Conduct comprehensive on-site and off-site surveys for customers, assessing requirements and identifying appropriate solutions. Attend customer sites following break-ins or incidents to evaluate existing measures and recommend improvements. Ensure all surveys and assessments are completed to a consistently high standard. Quotations Prepare and issue quotations following customer surveys, converting quotes into orders where possible. Raise SmartWater quotations, ensuring all documentation is accurate and complete. Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines. Support field-based sales colleagues and Operations by coordinating customer requirements. Customer Experience & Relationship Management Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer focused presence. Build trust and rapport with customers through clear communication, reliability, and ownership of issues. Take accountability for the customer experience throughout the survey and assessment process. Ensure customer concerns are understood, managed, and appropriately escalated where required. Collaboration & Service Delivery Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered. Provide structured feedback to internal teams to support service improvement and solution design. Facilitate a seamless handover between survey, installation, and ongoing service. Documentation & Continuous Improvement Maintain accurate and timely records of site visits, findings, and customer interactions. Identify recurring issues or opportunities for improvement and share insights with relevant teams. Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes. Skills, Knowledge and Expertise Experience in a customer-facing role, ideally in a field-based or on-site environment. Strong interpersonal and communication skills, with a clear commitment to excellent customer service. Comfortable working independently, managing time effectively, and travelling to customer locations. Detail-oriented with strong problem-solving skills and the ability to assess situations objectively. Confident in representing DeterTech in customer environments with professionalism and credibility. Collaborative mindset with the ability to work effectively across multiple internal teams. Familiarity with security systems or related technology is desirable but not essential. Proactive, reliable, and adaptable, with a strong sense of ownership and accountability. Key Measures of Success Customer Satisfaction: Positive customer feedback following surveys, follow ups, and assessments. Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions. Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities. Operational Alignment: Smooth collaboration and handover between field activity and internal teams. Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.
13/06/2026
Full time
Customer Solution Specialist (South East) Department: Customer Success Employment Type: Full Time Location: UK Compensation: £33,000 - £38,000 / year Description The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech's customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of, and response to, customer needs. Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard. This is a field based role, to cover the SouthEast region. Key Responsibilities Site Surveys & Assessments Conduct comprehensive on-site and off-site surveys for customers, assessing requirements and identifying appropriate solutions. Attend customer sites following break-ins or incidents to evaluate existing measures and recommend improvements. Ensure all surveys and assessments are completed to a consistently high standard. Quotations Prepare and issue quotations following customer surveys, converting quotes into orders where possible. Raise SmartWater quotations, ensuring all documentation is accurate and complete. Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines. Support field-based sales colleagues and Operations by coordinating customer requirements. Customer Experience & Relationship Management Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer focused presence. Build trust and rapport with customers through clear communication, reliability, and ownership of issues. Take accountability for the customer experience throughout the survey and assessment process. Ensure customer concerns are understood, managed, and appropriately escalated where required. Collaboration & Service Delivery Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered. Provide structured feedback to internal teams to support service improvement and solution design. Facilitate a seamless handover between survey, installation, and ongoing service. Documentation & Continuous Improvement Maintain accurate and timely records of site visits, findings, and customer interactions. Identify recurring issues or opportunities for improvement and share insights with relevant teams. Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes. Skills, Knowledge and Expertise Experience in a customer-facing role, ideally in a field-based or on-site environment. Strong interpersonal and communication skills, with a clear commitment to excellent customer service. Comfortable working independently, managing time effectively, and travelling to customer locations. Detail-oriented with strong problem-solving skills and the ability to assess situations objectively. Confident in representing DeterTech in customer environments with professionalism and credibility. Collaborative mindset with the ability to work effectively across multiple internal teams. Familiarity with security systems or related technology is desirable but not essential. Proactive, reliable, and adaptable, with a strong sense of ownership and accountability. Key Measures of Success Customer Satisfaction: Positive customer feedback following surveys, follow ups, and assessments. Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions. Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities. Operational Alignment: Smooth collaboration and handover between field activity and internal teams. Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.
About UsLet's go on an adventure together!Hey there, we're G Adventures. We're one of the world's leading small group travel companies, and we've always believed that travel isn't just about where you go - it's about how it changes you.For the last 35 years, we've set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it.At G Adventures, our DNA (or GNA, if you will) is built on belonging - where bringing your authentic self to work every day isn't just accepted, it's downright celebrated. For our office crew - you wanna rock a t-shirt with your dog's face on it? We say go for it. For our Chief Experience Officers - you wanna hit the road and call some of the most epic places on Earth your home office? We love that - and we've got you. Wanna spend your days with people you genuinely like? Us too - and we're pretty sure you'll fit right in, wherever that is.Now about that career of yours - this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.Feel like this could be the right fit? We think so too, and we're already way too excited to meet you.About The RoleAs a Business Development Manager - known internally as Global Purpose Specialist - your mission is to grow meaningful partnerships with travel agents while bringing the company's community tourism model to life. The role will drive business growth by combining strategic thinking with heart-offering hands-on support, product expertise and creative marketing that helps our partners thrive.Key Duties & ResponsibilitiesBuild and execute thoughtful business plans to grow monthly and quarterly sales by deepening existing partnerships and uncovering new opportunities.Collate market performance through insights such as G's market share position and track these metrics over time.Collaborate with agency partners to create campaigns that spark customer interest and turn inquiries into bookings.Lead digital strategy efforts to boost the company's presence across agency websites, social media and online platforms.Keep Salesforce up to date with partner interactions and visit notes to support transparency, follow-up, and performance tracking.Champion the company's community tourism model in all partner conversations and co-marketing, making our purpose part of the story.Work across teams and with partners to align sales efforts with our shared goal: changing lives through travel.Identify new ways to elevate the company experience by listening to partner feedback and staying in tune with traveler trends.Strengthen relationships with internal and external stakeholders to grow a network of purpose-driven partnerships.Build relationships with key individuals within our focus agencies, including regional managers.Deliver standout service with empathy, professionalism, and heart - building trust with every interaction.Handle booking questions and challenges calmly and confidently, always keeping the advisor and traveler experience in mind.Create a partner experience that feels distinctly G - authentic, personal and driven by purpose.Stay connected with agents through a mix of in-person visits, virtual meetings, calls and emails to keep relationships strong and active.Represent the company at industry events, training and partner presentations.Support regional marketing efforts that grow awareness and drive bookings across the travel advisor community.Take the time to understand each partner's needs and recommend trips that truly fit their clients - not just what's available.Own the solution when things go sideways, and show up with answers that keep agents feeling supported and confident.Lead engaging, story-driven training sessions that help agents confidently sell G Adventures trips and share what makes them truly unique.Stay sharp on all things G - from product updates to trip highlights - always ready with accurate info and insider insight.Share knowledge in a way that inspires, helping agents connect travelers to our purpose and the power of community tourism.Support regional training efforts and ensure partner understanding aligns with our standards and trip styles across the board.Lead by example, living G's core values in every interaction and helping foster a culture of positivity, curiosity and collaboration.Help tell the story of our impact by sharing meaningful community outcomes tied to sales activity - keeping our purpose front and center.Stay in step with industry standards and internal guidelines to support responsible, purpose-led selling.Skills & ExperienceProven success in travel sales, especially within the agency or tour operator space.Experience building smart, creative plans to grow business and hit sales goals.Confident presenter with the ability to tell stories that inspire and sell.Skilled with CRM tools like Salesforce and Trello and comfortable using digital platforms to stay organised and connected.Able to influence, negotiate, and navigate complex partner relationships with heart and professionalism.Experience shaping marketing or business plans that align with bigger-picture goals.Clear communicator - written, spoken, virtual or in-person - with the ability to adapt to the audience.What Do We Offer You?Competitive Total Rewards Package, including exclusive travel perks!Additional days off, including on your birthday!Vacation time for you to rechargeEnhanced Parental LeaveMeaningful Employee Recognition ProgramLearning and Growth OpportunitiesEmployee Resource Groups Applicable based on location Please note that Artificial Intelligence (AI) is used in the selection or interview process.G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
13/06/2026
Full time
About UsLet's go on an adventure together!Hey there, we're G Adventures. We're one of the world's leading small group travel companies, and we've always believed that travel isn't just about where you go - it's about how it changes you.For the last 35 years, we've set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it.At G Adventures, our DNA (or GNA, if you will) is built on belonging - where bringing your authentic self to work every day isn't just accepted, it's downright celebrated. For our office crew - you wanna rock a t-shirt with your dog's face on it? We say go for it. For our Chief Experience Officers - you wanna hit the road and call some of the most epic places on Earth your home office? We love that - and we've got you. Wanna spend your days with people you genuinely like? Us too - and we're pretty sure you'll fit right in, wherever that is.Now about that career of yours - this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.Feel like this could be the right fit? We think so too, and we're already way too excited to meet you.About The RoleAs a Business Development Manager - known internally as Global Purpose Specialist - your mission is to grow meaningful partnerships with travel agents while bringing the company's community tourism model to life. The role will drive business growth by combining strategic thinking with heart-offering hands-on support, product expertise and creative marketing that helps our partners thrive.Key Duties & ResponsibilitiesBuild and execute thoughtful business plans to grow monthly and quarterly sales by deepening existing partnerships and uncovering new opportunities.Collate market performance through insights such as G's market share position and track these metrics over time.Collaborate with agency partners to create campaigns that spark customer interest and turn inquiries into bookings.Lead digital strategy efforts to boost the company's presence across agency websites, social media and online platforms.Keep Salesforce up to date with partner interactions and visit notes to support transparency, follow-up, and performance tracking.Champion the company's community tourism model in all partner conversations and co-marketing, making our purpose part of the story.Work across teams and with partners to align sales efforts with our shared goal: changing lives through travel.Identify new ways to elevate the company experience by listening to partner feedback and staying in tune with traveler trends.Strengthen relationships with internal and external stakeholders to grow a network of purpose-driven partnerships.Build relationships with key individuals within our focus agencies, including regional managers.Deliver standout service with empathy, professionalism, and heart - building trust with every interaction.Handle booking questions and challenges calmly and confidently, always keeping the advisor and traveler experience in mind.Create a partner experience that feels distinctly G - authentic, personal and driven by purpose.Stay connected with agents through a mix of in-person visits, virtual meetings, calls and emails to keep relationships strong and active.Represent the company at industry events, training and partner presentations.Support regional marketing efforts that grow awareness and drive bookings across the travel advisor community.Take the time to understand each partner's needs and recommend trips that truly fit their clients - not just what's available.Own the solution when things go sideways, and show up with answers that keep agents feeling supported and confident.Lead engaging, story-driven training sessions that help agents confidently sell G Adventures trips and share what makes them truly unique.Stay sharp on all things G - from product updates to trip highlights - always ready with accurate info and insider insight.Share knowledge in a way that inspires, helping agents connect travelers to our purpose and the power of community tourism.Support regional training efforts and ensure partner understanding aligns with our standards and trip styles across the board.Lead by example, living G's core values in every interaction and helping foster a culture of positivity, curiosity and collaboration.Help tell the story of our impact by sharing meaningful community outcomes tied to sales activity - keeping our purpose front and center.Stay in step with industry standards and internal guidelines to support responsible, purpose-led selling.Skills & ExperienceProven success in travel sales, especially within the agency or tour operator space.Experience building smart, creative plans to grow business and hit sales goals.Confident presenter with the ability to tell stories that inspire and sell.Skilled with CRM tools like Salesforce and Trello and comfortable using digital platforms to stay organised and connected.Able to influence, negotiate, and navigate complex partner relationships with heart and professionalism.Experience shaping marketing or business plans that align with bigger-picture goals.Clear communicator - written, spoken, virtual or in-person - with the ability to adapt to the audience.What Do We Offer You?Competitive Total Rewards Package, including exclusive travel perks!Additional days off, including on your birthday!Vacation time for you to rechargeEnhanced Parental LeaveMeaningful Employee Recognition ProgramLearning and Growth OpportunitiesEmployee Resource Groups Applicable based on location Please note that Artificial Intelligence (AI) is used in the selection or interview process.G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
Security Architecture ConsultantApplylocations: GB - Bristol - Coldharbour Lanetime type: Full timeposted on: Posted Todayjob requisition id: R Job Description: Salary Range: £44,171 - £63,000Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity. Your impact Are you a network, systems, cloud or software engineer looking to take the next step into cyber security consultancy? Do you enjoy solving complex technical problems, working with customers, and influencing how systems are designed - not just built?Leonardo UK is looking for a Cyber Security Architect to join our Cyber & Security Solutions Division. This role is ideal for experienced IT professionals who want to broaden their impact, move into a consultative role, and help shape secure solutions for some of the UK's most critical and complex environments. What you'll be doing: As a Cyber Security Architect, you'll work at the design and decision-making layer of major programmes. Rather than focusing on day-to-day operations, you'll help customers build security in from the start - translating technical realities and business objectives into clear, robust, and proportionate security architectures.You'll work in a collaborative, agile consultancy environment, blending home and on-site working, and engaging closely with customers, delivery teams and fellow specialists. Your role in practice: You'll use your technical background to:Work with customers Build trusted relationships and understand customer missions, constraints and operating environments Engage confidently with engineers, project managers, security professionals and senior stakeholdersUnderstand complex systems Analyse existing and proposed IT environments, even where information is incomplete Apply recognised security principles, architectural patterns and frameworks to real-world systemsThink in terms of risk Identify architectural risks, threats and vulnerabilities Explain security trade-offs in clear, business-relevant language rather than just technical detailDesign secure solutions Define layered, secure by design architectures across people, process and technology Recommend practical security controls and patterns that will support project deliveryProvide assurance Review designs and implementations against agreed standards and regulatory expectations Support architecture governance, compliance and security assurance activitiesGrow the practice Contribute to reusable architectural patterns, frameworks and offerings Provide technical leadership in bids, proposals and early solution shaping What you'll bring This role suits experienced engineers or consultants who are comfortable with complex systems and are ready to step into a broader, more influential security role.Core strengths Strong communication and stakeholder engagement skills Ability to explain complex technical concepts clearly and confidently A consulting mindset: adaptable, dependable and focused on high-quality outcomes Enjoy working collaboratively and supporting the development of othersTechnical background Solid understanding of core IT fundamentals such as TCP/IP, networking, protocols and system interactions Experience designing or supporting complex IT, cloud, application or networked systems Ability to decompose large systems into logical, secure architectural componentsSecurity and architecture Experience translating high-level functional or mission objectives into technical or security requirements Understanding of security controls, threat mitigation and architectural trade-offs Ability to justify why a control or design decision is needed - to both technical and non-technical audiencesAdditional experience (beneficial, not essential) Previous exposure to security architecture, risk assessment or design assurance Experience mentoring junior engineers, architects or consultants Familiarity with UK MOD, defence or national security environmentsCertificationsWe value practical experience, but relevant certifications are welcomed, such as: Security+: CISMP, CCSP TOGAF AWS or Azure cloud certificationsThis is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance : All employees at management level and below are eligible for our bonus scheme. Never Stop Learning : Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks : Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.For a full list of our company benefits please visit our website.Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety.At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.Be part of something bigger - apply now! Primary Location: GB - Bristol - Coldharbour Lane Contract Type: Permanent Hybrid Working: Hybrid
13/06/2026
Full time
Security Architecture ConsultantApplylocations: GB - Bristol - Coldharbour Lanetime type: Full timeposted on: Posted Todayjob requisition id: R Job Description: Salary Range: £44,171 - £63,000Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity. Your impact Are you a network, systems, cloud or software engineer looking to take the next step into cyber security consultancy? Do you enjoy solving complex technical problems, working with customers, and influencing how systems are designed - not just built?Leonardo UK is looking for a Cyber Security Architect to join our Cyber & Security Solutions Division. This role is ideal for experienced IT professionals who want to broaden their impact, move into a consultative role, and help shape secure solutions for some of the UK's most critical and complex environments. What you'll be doing: As a Cyber Security Architect, you'll work at the design and decision-making layer of major programmes. Rather than focusing on day-to-day operations, you'll help customers build security in from the start - translating technical realities and business objectives into clear, robust, and proportionate security architectures.You'll work in a collaborative, agile consultancy environment, blending home and on-site working, and engaging closely with customers, delivery teams and fellow specialists. Your role in practice: You'll use your technical background to:Work with customers Build trusted relationships and understand customer missions, constraints and operating environments Engage confidently with engineers, project managers, security professionals and senior stakeholdersUnderstand complex systems Analyse existing and proposed IT environments, even where information is incomplete Apply recognised security principles, architectural patterns and frameworks to real-world systemsThink in terms of risk Identify architectural risks, threats and vulnerabilities Explain security trade-offs in clear, business-relevant language rather than just technical detailDesign secure solutions Define layered, secure by design architectures across people, process and technology Recommend practical security controls and patterns that will support project deliveryProvide assurance Review designs and implementations against agreed standards and regulatory expectations Support architecture governance, compliance and security assurance activitiesGrow the practice Contribute to reusable architectural patterns, frameworks and offerings Provide technical leadership in bids, proposals and early solution shaping What you'll bring This role suits experienced engineers or consultants who are comfortable with complex systems and are ready to step into a broader, more influential security role.Core strengths Strong communication and stakeholder engagement skills Ability to explain complex technical concepts clearly and confidently A consulting mindset: adaptable, dependable and focused on high-quality outcomes Enjoy working collaboratively and supporting the development of othersTechnical background Solid understanding of core IT fundamentals such as TCP/IP, networking, protocols and system interactions Experience designing or supporting complex IT, cloud, application or networked systems Ability to decompose large systems into logical, secure architectural componentsSecurity and architecture Experience translating high-level functional or mission objectives into technical or security requirements Understanding of security controls, threat mitigation and architectural trade-offs Ability to justify why a control or design decision is needed - to both technical and non-technical audiencesAdditional experience (beneficial, not essential) Previous exposure to security architecture, risk assessment or design assurance Experience mentoring junior engineers, architects or consultants Familiarity with UK MOD, defence or national security environmentsCertificationsWe value practical experience, but relevant certifications are welcomed, such as: Security+: CISMP, CCSP TOGAF AWS or Azure cloud certificationsThis is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance : All employees at management level and below are eligible for our bonus scheme. Never Stop Learning : Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks : Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.For a full list of our company benefits please visit our website.Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety.At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.Be part of something bigger - apply now! Primary Location: GB - Bristol - Coldharbour Lane Contract Type: Permanent Hybrid Working: Hybrid
