Customer Experience Manager (CX) Customer Experience Manager (CX) The location of the role is Sheffield (hybrid working) . The duration of the contract is 5 months initially (with extension) . The pay rate on offer is 650 - 730 per day (via Umbrella) . The client is a leading financial services organisation. Role description Principal Responsibilities: Delivering Great Digital Journeys; Leading a team working on CTOp App. Processes to support our new Enablement Customer Experience priority initiatives, the primary focus is Journey mapping to improve customer experience and to help guide product owners to focus on improving reliability of their services. This work underpins a number of our transformation initiatives for 2026 as it will allow us to measure success of our products offer to our customers. Role Description Customer Experience are responsible for ensuring CTO Stakeholders, Product Owners are delivering their desired outcomes using the bank's technology products and services. This position requires a combination of technical, business analysis, strategic, and customer-focused skills to ensure the bank's technology products meet the needs of its customers, stakeholders, and the bank's business goals within CTO. It is a critical role that requires a deep understanding of stakeholder needs, technology, and financial services. The ideal candidate will have a passion for customer success and understanding customer journeys, a customer-focused mindset, championing digital technologies and a track record of delivering results in a fast-paced, dynamic environment. Key accountabilities of the role Identify and analyze high-friction customer journeys within CTO products; conduct comprehensive journey mapping and develop strategic improvement plans to enhance overall customer satisfaction. Implement the Journey Satisfaction (JSAT) Score framework to accurately measure and reflect customer satisfaction across key touchpoints. Provide expert consultancy and coaching to Customer Experience teams on journey mapping methodologies; deliver "train-the-trainer" sessions to build internal capability. Present findings, insights, and progress updates to senior stakeholders; secure sponsorship and support for key initiatives and escalate issues when necessary. Collaborate closely with Product teams to drive process and product enhancements aimed at improving the overall digital customer journey experience. Champion customer centricity by helping Product teams understand customer pain points, ensuring product development focuses on delivering exceptional customer experiences rather than feature output alone. Partner with Product teams to educate customers, improving product knowledge and adoption through targeted enablement and communication initiatives. To be successful in this role, they should meet the following requirements: Proven experience in customer success, product/journey mapping or a related field, with a track record of designing and delivering impactful improvement programs. Project Management and Business Analysis skills preferred Strong leadership and team management skills, with the ability to inspire and mentor team members to achieve shared goals. Excellent communication and collaboration abilities, capable of working effectively with cross-functional teams, stakeholders, and senior leadership. Strategic thinking and problem-solving capabilities, with experience translating customer feedback into actionable plans and measurable outcomes. Strong analytical skills, with the ability to interpret data, track key performance indicators (KPIs), and present actionable insights. Expertise in managing documentation and processes using platforms If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
10/07/2026
Contractor
Customer Experience Manager (CX) Customer Experience Manager (CX) The location of the role is Sheffield (hybrid working) . The duration of the contract is 5 months initially (with extension) . The pay rate on offer is 650 - 730 per day (via Umbrella) . The client is a leading financial services organisation. Role description Principal Responsibilities: Delivering Great Digital Journeys; Leading a team working on CTOp App. Processes to support our new Enablement Customer Experience priority initiatives, the primary focus is Journey mapping to improve customer experience and to help guide product owners to focus on improving reliability of their services. This work underpins a number of our transformation initiatives for 2026 as it will allow us to measure success of our products offer to our customers. Role Description Customer Experience are responsible for ensuring CTO Stakeholders, Product Owners are delivering their desired outcomes using the bank's technology products and services. This position requires a combination of technical, business analysis, strategic, and customer-focused skills to ensure the bank's technology products meet the needs of its customers, stakeholders, and the bank's business goals within CTO. It is a critical role that requires a deep understanding of stakeholder needs, technology, and financial services. The ideal candidate will have a passion for customer success and understanding customer journeys, a customer-focused mindset, championing digital technologies and a track record of delivering results in a fast-paced, dynamic environment. Key accountabilities of the role Identify and analyze high-friction customer journeys within CTO products; conduct comprehensive journey mapping and develop strategic improvement plans to enhance overall customer satisfaction. Implement the Journey Satisfaction (JSAT) Score framework to accurately measure and reflect customer satisfaction across key touchpoints. Provide expert consultancy and coaching to Customer Experience teams on journey mapping methodologies; deliver "train-the-trainer" sessions to build internal capability. Present findings, insights, and progress updates to senior stakeholders; secure sponsorship and support for key initiatives and escalate issues when necessary. Collaborate closely with Product teams to drive process and product enhancements aimed at improving the overall digital customer journey experience. Champion customer centricity by helping Product teams understand customer pain points, ensuring product development focuses on delivering exceptional customer experiences rather than feature output alone. Partner with Product teams to educate customers, improving product knowledge and adoption through targeted enablement and communication initiatives. To be successful in this role, they should meet the following requirements: Proven experience in customer success, product/journey mapping or a related field, with a track record of designing and delivering impactful improvement programs. Project Management and Business Analysis skills preferred Strong leadership and team management skills, with the ability to inspire and mentor team members to achieve shared goals. Excellent communication and collaboration abilities, capable of working effectively with cross-functional teams, stakeholders, and senior leadership. Strategic thinking and problem-solving capabilities, with experience translating customer feedback into actionable plans and measurable outcomes. Strong analytical skills, with the ability to interpret data, track key performance indicators (KPIs), and present actionable insights. Expertise in managing documentation and processes using platforms If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Req ID: 59636Job Function: Architecture Solution and DesignPosting Start Date: 11/06/2026Posting End Date: 28/06/2026Division: UK BusinessJob Location: GBR Bristol - Assembly, GBR-London-BTHQ One Braham, GBR-Manchester-New BaileyAdvertised Salary: Competitive + Market Leading BenefitsWe operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement.Must hold or be able to achieve SC-level Security Clearance.About the roleOur team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few.We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.We're looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do. You'll need to have the ability to translate the technical and business perspectives and to lead others.What you'll be doingCollaborate with customers to understand their technical requirements and translate them into clear, detailed solution designs using established design methodologies.Lead the technical direction of projects, ensuring optimal solution design that meets customer needs and aligns with best practices.Oversee review and validation processes for new developments and existing products, ensuring seamless integration and considering the broader impact on the product roadmap.Drive continuous improvement in design and delivery capabilities for end-to-end technical solutions.Manage customer solution design engagements, including creating statements of work and coordinating any third-party deliverables.Build strong, trusted relationships with senior stakeholders by providing expert service design guidance and influencing strategic decisions.Resolve complex solution and service challenges, lead root cause analysis, and manage escalations effectively.Identify potential risks proactively and implement robust controls and mitigations, ensuring compliance with industry standards and company policies.Essential Skills / ExperienceProven experience in network design, ideally with enterprise or public sector clientsHPE Aruba certified to Associate level (changed to Associate level) with a solid working knowledge of the following:Aruba AOS-S SwitchesAruba AOS-8 WLANAruba AOS-CX SwitchesAruba AOS-10 WLANAruba CentralAruba ClearPassAruba SD-WANDesirable Skills / ExperienceTraditional Cisco WANTraditional Cisco LANCisco WirelessCisco SDACatalyst CentreCisco ISEOur PackageTailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life.You can design the package to suit you and your lifestyle. Your core benefits include:10% on target annual bonus25 days HolidayAccess to an online private GP 24/7 for you and your immediate familyMarket-leading paid carers leave with up to 2 weeks offEqualized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half payDiscounted EE and BT products, including mobile and broadbandMarket leading Pension scheme - 5% from you and 10% from usHoliday purchase schemeYou can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.Ready to connect for good and help shape the future? .With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UKWe're a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
10/07/2026
Full time
Req ID: 59636Job Function: Architecture Solution and DesignPosting Start Date: 11/06/2026Posting End Date: 28/06/2026Division: UK BusinessJob Location: GBR Bristol - Assembly, GBR-London-BTHQ One Braham, GBR-Manchester-New BaileyAdvertised Salary: Competitive + Market Leading BenefitsWe operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement.Must hold or be able to achieve SC-level Security Clearance.About the roleOur team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few.We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.We're looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do. You'll need to have the ability to translate the technical and business perspectives and to lead others.What you'll be doingCollaborate with customers to understand their technical requirements and translate them into clear, detailed solution designs using established design methodologies.Lead the technical direction of projects, ensuring optimal solution design that meets customer needs and aligns with best practices.Oversee review and validation processes for new developments and existing products, ensuring seamless integration and considering the broader impact on the product roadmap.Drive continuous improvement in design and delivery capabilities for end-to-end technical solutions.Manage customer solution design engagements, including creating statements of work and coordinating any third-party deliverables.Build strong, trusted relationships with senior stakeholders by providing expert service design guidance and influencing strategic decisions.Resolve complex solution and service challenges, lead root cause analysis, and manage escalations effectively.Identify potential risks proactively and implement robust controls and mitigations, ensuring compliance with industry standards and company policies.Essential Skills / ExperienceProven experience in network design, ideally with enterprise or public sector clientsHPE Aruba certified to Associate level (changed to Associate level) with a solid working knowledge of the following:Aruba AOS-S SwitchesAruba AOS-8 WLANAruba AOS-CX SwitchesAruba AOS-10 WLANAruba CentralAruba ClearPassAruba SD-WANDesirable Skills / ExperienceTraditional Cisco WANTraditional Cisco LANCisco WirelessCisco SDACatalyst CentreCisco ISEOur PackageTailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life.You can design the package to suit you and your lifestyle. Your core benefits include:10% on target annual bonus25 days HolidayAccess to an online private GP 24/7 for you and your immediate familyMarket-leading paid carers leave with up to 2 weeks offEqualized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half payDiscounted EE and BT products, including mobile and broadbandMarket leading Pension scheme - 5% from you and 10% from usHoliday purchase schemeYou can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.Ready to connect for good and help shape the future? .With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UKWe're a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
# ServiceNow DeveloperBirmingham, Bristol, London, Manchester, Newcastle Bank House, WokingApply for this job Permanent Experienced Professionals SaaS Solutions ID 400806-en\_GBChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. About the job you're considering The ServiceNow Platform Developer is a technical and hands-on configuration role within Digital CustomerExperience's (DCX) Business Technology practice in the UK. This role focuses on building and deployment ofServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience.You will work under the guidance of senior consultants and architects to contribute to the development ofworkflow applications, integrations, and user experiences that drive operational efficiency and usersatisfaction. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your Role As a ServiceNow Developer at Capgemini, your responsibilities will include, but not be limited to: Developing solutions for Customer Experience, Technology Experience and employee ExperienceServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, ITService Management (ITSM), Customer Service Management (CSM), Java Script/Angular, Now Assist,Gen-AI and Workflow Data Fabric. Utilising ServiceNow's Experience Layer components to build modern, intuitive user interfaces. Using UI Builder and Service Portal to deliver role-based dashboards and customised workflows thatmeet client-specific requirements. Understanding customer journey mapping and what drives excellent experiences in marketing, sales, andcommerce, including personalization, omnichannel engagement, and seamless transaction processes. Leverage ServiceNow solutions to enable proactive support, real-time analytics, and integrated workflowsthat meet evolving customer demand. Work closely with senior team members and cross-functional stakeholders (IT, HR, Customer Service).You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience Proven experience with the ServiceNow platform, focusing on Customer Experience, TechnologyExperience, and Employee Experience workflows. Good understanding of customer journey optimisation, including touchpoints in marketing, sales, andcommerce. Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and careerdevelopment. Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, andIntegrationHub. Expertise in integrating ServiceNow with external systems to create end-to-end workflows. Ability to translate technical concepts into business outcomes and work effectively with diverse teams. Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role.Please opt in during the application process. Your Security Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdomfor the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility suchas, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about yourcitizenship in the application process. Make it real - what does it mean for you? You will reimagine what's possible: creating value for the world's leading organisations throughtechnology to build a sustainable, more inclusive future. You will work with a range of clients all with aunique set of business, technological and societal ambitions, which will make a real impact across theUK. You'll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration fromyour teammates as you unlock value in everything you do. You'll be joining a professional community ofexperts, who have got your back and will support you, every step of the way. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When youjoin Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneursand industry experts. We find new ways technology can help us reimagine what's possible. It's why, together,we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain theexperiences and connections you need to shape your future. By learning from each other every day, sharingknowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills tohelp our clients leverage technology to innovate and grow their business. So, it might not always be easy, butmaking the world a better place rarely is.Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real
10/07/2026
Full time
# ServiceNow DeveloperBirmingham, Bristol, London, Manchester, Newcastle Bank House, WokingApply for this job Permanent Experienced Professionals SaaS Solutions ID 400806-en\_GBChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. About the job you're considering The ServiceNow Platform Developer is a technical and hands-on configuration role within Digital CustomerExperience's (DCX) Business Technology practice in the UK. This role focuses on building and deployment ofServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience.You will work under the guidance of senior consultants and architects to contribute to the development ofworkflow applications, integrations, and user experiences that drive operational efficiency and usersatisfaction. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your Role As a ServiceNow Developer at Capgemini, your responsibilities will include, but not be limited to: Developing solutions for Customer Experience, Technology Experience and employee ExperienceServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, ITService Management (ITSM), Customer Service Management (CSM), Java Script/Angular, Now Assist,Gen-AI and Workflow Data Fabric. Utilising ServiceNow's Experience Layer components to build modern, intuitive user interfaces. Using UI Builder and Service Portal to deliver role-based dashboards and customised workflows thatmeet client-specific requirements. Understanding customer journey mapping and what drives excellent experiences in marketing, sales, andcommerce, including personalization, omnichannel engagement, and seamless transaction processes. Leverage ServiceNow solutions to enable proactive support, real-time analytics, and integrated workflowsthat meet evolving customer demand. Work closely with senior team members and cross-functional stakeholders (IT, HR, Customer Service).You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience Proven experience with the ServiceNow platform, focusing on Customer Experience, TechnologyExperience, and Employee Experience workflows. Good understanding of customer journey optimisation, including touchpoints in marketing, sales, andcommerce. Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and careerdevelopment. Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, andIntegrationHub. Expertise in integrating ServiceNow with external systems to create end-to-end workflows. Ability to translate technical concepts into business outcomes and work effectively with diverse teams. Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role.Please opt in during the application process. Your Security Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdomfor the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility suchas, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about yourcitizenship in the application process. Make it real - what does it mean for you? You will reimagine what's possible: creating value for the world's leading organisations throughtechnology to build a sustainable, more inclusive future. You will work with a range of clients all with aunique set of business, technological and societal ambitions, which will make a real impact across theUK. You'll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration fromyour teammates as you unlock value in everything you do. You'll be joining a professional community ofexperts, who have got your back and will support you, every step of the way. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When youjoin Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneursand industry experts. We find new ways technology can help us reimagine what's possible. It's why, together,we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain theexperiences and connections you need to shape your future. By learning from each other every day, sharingknowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills tohelp our clients leverage technology to innovate and grow their business. So, it might not always be easy, butmaking the world a better place rarely is.Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real
This role offers a competitive salary, hybrid working (London with 2 days in the office, Thursdays mandatory), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this. Salary £73,000 - £80,000 per annum Location: London/Hybrid (2 days in the office, Thursdays mandatory) Please note: Although we acknowledge that the use of AI tools can be helpful, we want your application to represent you. Please ensure your CV and statement of suitability (if asked to send in this advert) reflect your own voice and experiences. About the role Are you a technical security expert who thrives at the intersection of strategy and hands on execution? We are looking for a Cyber Security Manager to lead our operational technical security domain. You will be the go to authority for infrastructure and cloud security, managing a focused team and partnering with the wider business to ensure our digital ecosystem remains resilient against emerging threats. In this role, you won't just be monitoring dashboards; you will be shaping our security strategy, driving vulnerability management, and embedding a "security by design" culture across our product development life cycle. This is a pivotal role where you will have direct influence over our security posture. You'll report directly to the Head of Information Security & Technology Risk, giving you a high visibility platform to drive change. Key responsibilities include: Technical Leadership: Manage and mentor a small technical security team (currently 1 direct report), overseeing all technical aspects of security from Infrastructure to DevSecOps. Cloud & Infrastructure Custodian: Lead security initiatives across AWS, Google Workspace, Microsoft, and Salesforce. You will ensure our cloud environments and architecture meet the highest standards. Vulnerability Management: Serve as the primary point of contact for penetration testing, vulnerability and patch management. You'll coordinate with technical teams to ensure vulnerabilities are identified, negotiated, and remediated swiftly. Strategic Partnership: Work hand in hand with our Managed Service Provider (MSP) for 24/7 monitoring, incident response, and threat resolution. Risk & Evolution: Conduct cyber risk evaluations for all new technologies and service changes, ensuring security scales with our innovation. Tool Ownership: Act as the internal expert and administrator for our Varonis and Wiz security platforms. Product Security: Partner directly with a specific Product Area to provide expert advice during all stages of development. About you: Expertise: Strong technical knowledge of AWS, Microsoft 365, Azure, and Salesforce (or a strong willingness to master the latter). Certifications: CISM, CISSP, or equivalent professional qualifications. Strategic Mindset: Proven experience in security strategy, incident management, and infrastructure security. Communication: The ability to translate complex technical risks into "plain English" for non technical stakeholders. You are friendly, approachable, and a natural collaborator. Drive: You are a self starter who can manage your own workload and lead a team with minimal supervision. We work hard and play hard. Practical experience with PCI DSS compliance. Background in Data Protection/Management. The interview process for this role involves: 30 minute screening call with members of the Security Team via MS Teams. 60-90 minute Competency-based and scenario-based interview via MS Teams Benefits We also have these benefits for you to consider: 35 hour working week Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days Excellent pension scheme - when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service) Annual Award (depending on employee and company performance) Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months) A discretionary death in service benefit provision equivalent to six times your annual salary Free access to Which? member content and free access to Which? money & legal helplines Free wills for all Which? employees, plus, partners of employees can make their will at cost price. Discount site Pluxee which offers large off every day shopping and holidays Work from (almost) anywhere" for 4 weeks of the year policy A great work life balance (all our roles are now hybrid), offering flexible working options e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at . About Which? Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site. We're proud to be ranked 3rd in the 'Top 25 Inclusive Employers' List 2024. We welcome applications from everyone, because we value diversity, and are committed to maintaining an inclusive culture where all can thrive and reach their full potential-because diverse perspectives help us better understand and positively impact consumers. As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email . Find out more about the Disability Confident Interview Scheme here. Please note: You must meet the essential criteria listed within the Role Profile, to have your application reviewed. We are unable to accept applications by email. Only candidates who apply by completing the online application via the careers site will be considered. We reserve the right to withdraw this advert at any given time due to the number of applications received. Cyber Security Manager.docx.pdf
10/07/2026
Full time
This role offers a competitive salary, hybrid working (London with 2 days in the office, Thursdays mandatory), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this. Salary £73,000 - £80,000 per annum Location: London/Hybrid (2 days in the office, Thursdays mandatory) Please note: Although we acknowledge that the use of AI tools can be helpful, we want your application to represent you. Please ensure your CV and statement of suitability (if asked to send in this advert) reflect your own voice and experiences. About the role Are you a technical security expert who thrives at the intersection of strategy and hands on execution? We are looking for a Cyber Security Manager to lead our operational technical security domain. You will be the go to authority for infrastructure and cloud security, managing a focused team and partnering with the wider business to ensure our digital ecosystem remains resilient against emerging threats. In this role, you won't just be monitoring dashboards; you will be shaping our security strategy, driving vulnerability management, and embedding a "security by design" culture across our product development life cycle. This is a pivotal role where you will have direct influence over our security posture. You'll report directly to the Head of Information Security & Technology Risk, giving you a high visibility platform to drive change. Key responsibilities include: Technical Leadership: Manage and mentor a small technical security team (currently 1 direct report), overseeing all technical aspects of security from Infrastructure to DevSecOps. Cloud & Infrastructure Custodian: Lead security initiatives across AWS, Google Workspace, Microsoft, and Salesforce. You will ensure our cloud environments and architecture meet the highest standards. Vulnerability Management: Serve as the primary point of contact for penetration testing, vulnerability and patch management. You'll coordinate with technical teams to ensure vulnerabilities are identified, negotiated, and remediated swiftly. Strategic Partnership: Work hand in hand with our Managed Service Provider (MSP) for 24/7 monitoring, incident response, and threat resolution. Risk & Evolution: Conduct cyber risk evaluations for all new technologies and service changes, ensuring security scales with our innovation. Tool Ownership: Act as the internal expert and administrator for our Varonis and Wiz security platforms. Product Security: Partner directly with a specific Product Area to provide expert advice during all stages of development. About you: Expertise: Strong technical knowledge of AWS, Microsoft 365, Azure, and Salesforce (or a strong willingness to master the latter). Certifications: CISM, CISSP, or equivalent professional qualifications. Strategic Mindset: Proven experience in security strategy, incident management, and infrastructure security. Communication: The ability to translate complex technical risks into "plain English" for non technical stakeholders. You are friendly, approachable, and a natural collaborator. Drive: You are a self starter who can manage your own workload and lead a team with minimal supervision. We work hard and play hard. Practical experience with PCI DSS compliance. Background in Data Protection/Management. The interview process for this role involves: 30 minute screening call with members of the Security Team via MS Teams. 60-90 minute Competency-based and scenario-based interview via MS Teams Benefits We also have these benefits for you to consider: 35 hour working week Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days Excellent pension scheme - when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service) Annual Award (depending on employee and company performance) Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months) A discretionary death in service benefit provision equivalent to six times your annual salary Free access to Which? member content and free access to Which? money & legal helplines Free wills for all Which? employees, plus, partners of employees can make their will at cost price. Discount site Pluxee which offers large off every day shopping and holidays Work from (almost) anywhere" for 4 weeks of the year policy A great work life balance (all our roles are now hybrid), offering flexible working options e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at . About Which? Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site. We're proud to be ranked 3rd in the 'Top 25 Inclusive Employers' List 2024. We welcome applications from everyone, because we value diversity, and are committed to maintaining an inclusive culture where all can thrive and reach their full potential-because diverse perspectives help us better understand and positively impact consumers. As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email . Find out more about the Disability Confident Interview Scheme here. Please note: You must meet the essential criteria listed within the Role Profile, to have your application reviewed. We are unable to accept applications by email. Only candidates who apply by completing the online application via the careers site will be considered. We reserve the right to withdraw this advert at any given time due to the number of applications received. Cyber Security Manager.docx.pdf
ASSOCIATION FOR PROJECT MANAGEMENT
Princes Risborough, Buckinghamshire
Salary: £38,000 - £42,000 per annum depending on experience Perm Full time - 35 hours per week Hybrid Working - Home Based/Princes Risborough We're Association for Project Management (APM). We're a professional membership organisation that sets the standards for the project profession. As a registered charity, we reinvest our surplus for the benefit of our members and the profession. We deliver education and develop qualifications. We conduct research and provide knowledge and resources. We run events and share best practice. We give people the opportunity to connect and provide community for our individual members and corporate partners, wherever they are. Job Role Overview We are looking for a Customer and User Experience Architect to join our Digital team here at APM. This is a pivotal role where you'll help to deliver our design process for change and support the delivery of new customer (CX) and user experience (UX) focused initiatives here at APM. You will also be responsible for designing and recommending compelling and enjoyable experiences through the application of your UX and UI expertise. You'll be responsible for analysing, identifying, and understanding customer behaviours, preferences, and pain points to inform improvements. You will also use your knowledge of Design Thinking methods and techniques and work with customer data, SMEs and Stakeholders to map out and refine our key Customer and User Engagement, Lead Journeys and Value Streams - helping APM better understand the needs of our memberships and prospective members (both Individual and Corporate). APM are on a multi-year journey to embed CX UX ways of working into our organisation, and this role will give you an opportunity to share the value and opportunities around customer centred design methods with the APM team. Qualifications GCSE English, Maths grade: A-C Recognised Certification Qualification(s) in CX UX Design, Interaction Design A demonstrable career history working in a CX and UX role Experience and knowledge Customer and User Experience (CX/UX) design Business process analysis and design Strong understanding of customer Journey Mapping, user research and design thinking Persona creation and application Lead Journey analysis and conversion strategy delivery Conducting customer and user research Broad understanding of digital technologies Concept usability testing and gathering feedback CX UX measurement techniques (qualitative and quantitative) Working with stakeholders at all-levels of an organisation Solving complex problems using design-thinking methods and techniques Interaction and experience design User Interface (UI) design Website CMS and CRM platforms We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible At APM we are open to talking about flexible working arrangements and reasonable adjustments please reach out to discuss further. Main benefits at APM: 25 days holiday (excluding all public holidays). This increases after four years' service. Private healthcare and dental cover is available after completion of six-month probationary period. APM pays the premium for the employee. This becomes a 'benefit in kind'. Pension scheme offered in line with auto enrolment with up to 8% contribution from APM. Company sick pay scheme. Life assurance at four times the salary. Salary sacrifice schemes - pension, cycle to work scheme, additional annual leave (up to 10 days). Free parking on site. Employee Assistance Programme. Performance Related Pay (PRP) scheme. The discretionary bonus will take account of individual performance as well as APM's overall financial performance. One paid volunteering day per year. Hybrid/flexible working options are available dependent on job role. However, the is a requirement to come into the office 4 days per month.
09/07/2026
Full time
Salary: £38,000 - £42,000 per annum depending on experience Perm Full time - 35 hours per week Hybrid Working - Home Based/Princes Risborough We're Association for Project Management (APM). We're a professional membership organisation that sets the standards for the project profession. As a registered charity, we reinvest our surplus for the benefit of our members and the profession. We deliver education and develop qualifications. We conduct research and provide knowledge and resources. We run events and share best practice. We give people the opportunity to connect and provide community for our individual members and corporate partners, wherever they are. Job Role Overview We are looking for a Customer and User Experience Architect to join our Digital team here at APM. This is a pivotal role where you'll help to deliver our design process for change and support the delivery of new customer (CX) and user experience (UX) focused initiatives here at APM. You will also be responsible for designing and recommending compelling and enjoyable experiences through the application of your UX and UI expertise. You'll be responsible for analysing, identifying, and understanding customer behaviours, preferences, and pain points to inform improvements. You will also use your knowledge of Design Thinking methods and techniques and work with customer data, SMEs and Stakeholders to map out and refine our key Customer and User Engagement, Lead Journeys and Value Streams - helping APM better understand the needs of our memberships and prospective members (both Individual and Corporate). APM are on a multi-year journey to embed CX UX ways of working into our organisation, and this role will give you an opportunity to share the value and opportunities around customer centred design methods with the APM team. Qualifications GCSE English, Maths grade: A-C Recognised Certification Qualification(s) in CX UX Design, Interaction Design A demonstrable career history working in a CX and UX role Experience and knowledge Customer and User Experience (CX/UX) design Business process analysis and design Strong understanding of customer Journey Mapping, user research and design thinking Persona creation and application Lead Journey analysis and conversion strategy delivery Conducting customer and user research Broad understanding of digital technologies Concept usability testing and gathering feedback CX UX measurement techniques (qualitative and quantitative) Working with stakeholders at all-levels of an organisation Solving complex problems using design-thinking methods and techniques Interaction and experience design User Interface (UI) design Website CMS and CRM platforms We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible At APM we are open to talking about flexible working arrangements and reasonable adjustments please reach out to discuss further. Main benefits at APM: 25 days holiday (excluding all public holidays). This increases after four years' service. Private healthcare and dental cover is available after completion of six-month probationary period. APM pays the premium for the employee. This becomes a 'benefit in kind'. Pension scheme offered in line with auto enrolment with up to 8% contribution from APM. Company sick pay scheme. Life assurance at four times the salary. Salary sacrifice schemes - pension, cycle to work scheme, additional annual leave (up to 10 days). Free parking on site. Employee Assistance Programme. Performance Related Pay (PRP) scheme. The discretionary bonus will take account of individual performance as well as APM's overall financial performance. One paid volunteering day per year. Hybrid/flexible working options are available dependent on job role. However, the is a requirement to come into the office 4 days per month.
We are seeking a talented UX Writer to join our dynamic, cross-functional product creative team. You will collaborate closely with experts in CX, UX, UI, Research, and Service Design. This is an exciting role where you will script and shape the customer experience in response to both customer and business needs. You'll play a vital role in defining our internal content strategy, influencing user experience, and evolving the tone and content for our diverse client portfolio. What you'll be doing UX Writing & Content Design for E-commerce Platform Enhancement Contribute to UX writing and content design for client websites. Collaborate seamlessly with UX, UI, and Product teams on platform improvements using collaborative design tools (e.g., Figma) and Agile workflows. Ensure design alignment of copy within digital products through close partnership with design and product teams. Proactively identify and execute value add strategic projects aligned with platform objectives. Contribute to content optimization efforts to enhance user experience and site performance. Web Copywriting for Launches & Campaigns Develop compelling, customer centric website copy for new vehicle launches and significant vehicle updates. Integrate key considerations such as customer experience, SEO best practices, accessibility standards, established tone of voice, and the holistic customer journey. Collaborate closely with external agency partners on marketing led launch projects. Partner with UI teams to ensure copy seamlessly integrates with visual elements via collaborative design tools (e.g., Figma). Produce engaging and creative copy for client Customer Service Department campaigns and initiatives. Develop copy tailored for multiple channels, including website content, CRM communications (e.g., email marketing), and social media platforms. Ensure all creative copy aligns with the client's brand voice and marketing objectives for customer service initiatives. What we want from you Proven experience in UX writing/content design for complex projects or large scale businesses. Ability to translate complex information into clear, concise, and user friendly copy. Strong understanding of e commerce principles and user journeys. Demonstrated experience in marketing copywriting. Excellent writing and editing skills, with the ability to write both short and long form copy, as well as scripting for conversational user interfaces. Experience creating copy options for research and interpreting results. Adaptable tone for different clients and customers, with the ability to work independently or seek help when needed. Working knowledge of design processes and general UX principles. Strong communication and organizational skills, with the ability to present to all levels within an organisation. Confidence to challenge peers and stakeholders and champion improvements. Native level English proficiency in speaking and writing. Proven copywriting skills across creative marketing campaigns. Experience writing for diverse digital channels (website, email, social media). Ability to adapt writing style for different campaign objectives and target audiences. Understanding of customer service messaging and brand loyalty. Desirable Attributes Understanding of SEO and accessibility best practices. Passion for a broad range of copy disciplines. Experience in e commerce, B2B, or B2C. Bachelor's degree in English, Communications, Journalism, Marketing, or equivalent work experience. What we can offer you Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Permanent only We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more. Our culture thrives on core values Heart, Brains and Courage. We lead with Heart, fostering empathy and trust where genuine connections and human centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage, inspiring you to speak up, embrace experimentation and advocate for bold solutions that push our thinking to be better than yesterday. Equal Opportunity Employer WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
09/07/2026
Full time
We are seeking a talented UX Writer to join our dynamic, cross-functional product creative team. You will collaborate closely with experts in CX, UX, UI, Research, and Service Design. This is an exciting role where you will script and shape the customer experience in response to both customer and business needs. You'll play a vital role in defining our internal content strategy, influencing user experience, and evolving the tone and content for our diverse client portfolio. What you'll be doing UX Writing & Content Design for E-commerce Platform Enhancement Contribute to UX writing and content design for client websites. Collaborate seamlessly with UX, UI, and Product teams on platform improvements using collaborative design tools (e.g., Figma) and Agile workflows. Ensure design alignment of copy within digital products through close partnership with design and product teams. Proactively identify and execute value add strategic projects aligned with platform objectives. Contribute to content optimization efforts to enhance user experience and site performance. Web Copywriting for Launches & Campaigns Develop compelling, customer centric website copy for new vehicle launches and significant vehicle updates. Integrate key considerations such as customer experience, SEO best practices, accessibility standards, established tone of voice, and the holistic customer journey. Collaborate closely with external agency partners on marketing led launch projects. Partner with UI teams to ensure copy seamlessly integrates with visual elements via collaborative design tools (e.g., Figma). Produce engaging and creative copy for client Customer Service Department campaigns and initiatives. Develop copy tailored for multiple channels, including website content, CRM communications (e.g., email marketing), and social media platforms. Ensure all creative copy aligns with the client's brand voice and marketing objectives for customer service initiatives. What we want from you Proven experience in UX writing/content design for complex projects or large scale businesses. Ability to translate complex information into clear, concise, and user friendly copy. Strong understanding of e commerce principles and user journeys. Demonstrated experience in marketing copywriting. Excellent writing and editing skills, with the ability to write both short and long form copy, as well as scripting for conversational user interfaces. Experience creating copy options for research and interpreting results. Adaptable tone for different clients and customers, with the ability to work independently or seek help when needed. Working knowledge of design processes and general UX principles. Strong communication and organizational skills, with the ability to present to all levels within an organisation. Confidence to challenge peers and stakeholders and champion improvements. Native level English proficiency in speaking and writing. Proven copywriting skills across creative marketing campaigns. Experience writing for diverse digital channels (website, email, social media). Ability to adapt writing style for different campaign objectives and target audiences. Understanding of customer service messaging and brand loyalty. Desirable Attributes Understanding of SEO and accessibility best practices. Passion for a broad range of copy disciplines. Experience in e commerce, B2B, or B2C. Bachelor's degree in English, Communications, Journalism, Marketing, or equivalent work experience. What we can offer you Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Permanent only We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more. Our culture thrives on core values Heart, Brains and Courage. We lead with Heart, fostering empathy and trust where genuine connections and human centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage, inspiring you to speak up, embrace experimentation and advocate for bold solutions that push our thinking to be better than yesterday. Equal Opportunity Employer WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Job Description We are looking for an Academy and L&D Manager to join our Amplifi Academy team, with a special focus on building and embedding our Growth Solutions learning strategy across Amplifi. Academy and L&D Manager Permanent Edinburgh / London / Manchester / Stafford Hybrid Working Dentsu is an integrated growth and transformation partner to the world's leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society. Purpose of the Role The role will lead on a key business priority: strengthening commercial capability across Amplifi and embedding a Growth Solutions mindset across the organisation. The Amplifi Academy supports the development of 900+ individuals across specialist digital fields including Paid Search, SEO, Paid Social, Integrated Display, Retail Media and Commerce, Mobile and Digital Experience. As Academy and L&D Manager, you will play a pivotal role in shaping how this population develops, collaborates and delivers value to clients. You will design and scale learning programmes that build commercial acumen, strengthen sales capability and support a shift from a delivery-focused mindset to one that combines delivery with growth and commercial impact. Working closely with Growth Solutions leadership, specialist teams and the Head of Academy, you will help deliver a joined up learning strategy that supports talent at every stage of their career, from entry level through to senior leadership. This is a strategic role focused on driving behavioural change at scale and ensuring our teams are equipped to deliver both operational excellence and commercial growth. Key Responsibilities Partnering with the Head of Academy, Growth Solutions leadership and Specialism leads to implement a strategic L&D plan across all business levels. Designing, evolving and delivering a Growth Solutions learning programme focused on sales capability, commercial acumen and growth-oriented behaviours. Facilitating key training sessions and ensuring consistent, high-quality delivery across the organisation. Building and maintaining strong relationships with stakeholders across Growth Solutions, Operations and specialist digital teams. Aligning entry level, onboarding and experienced hire development into a consistent and joined-up learning journey. Driving the evolution of training and development opportunities across all levels to support long-term capability building. Increasing cross discipline exposure and understanding across Amplifi's specialist teams. Fostering a culture of learning through clear, accessible communication and well-utilised learning channels. Qualifications + Skills We are open to candidates from one of two backgrounds: An experienced L&D leader with a track record of designing and delivering large-scale learning programmes, ideally within a commercial or digital environment. A digital marketing or commercial leader with strong industry knowledge and experience developing people, capability, or training within a business context. In addition, you will bring: Strong understanding of digital marketing disciplines and the commercial drivers behind them. Experience building stakeholder relationships at senior levels and influencing across teams. Proven ability to manage and deliver multiple projects with clarity and structure. Confidence facilitating training and engaging a range of audiences. Excellent communication skills, both written and verbal. High level of organisation and attention to detail. A proactive, self-driven approach with a strong sense of ownership. What we offer This is a permanent role. This role can be based out of our Edinburgh, London, Manchester or Stafford offices on a hybrid working basis. As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs. Inclusion and Diversity At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities. We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work. We recognise the importance of work life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at , quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience. Location London Brand Amplifi Time Type Full time Contract Type Permanent
09/07/2026
Full time
Job Description We are looking for an Academy and L&D Manager to join our Amplifi Academy team, with a special focus on building and embedding our Growth Solutions learning strategy across Amplifi. Academy and L&D Manager Permanent Edinburgh / London / Manchester / Stafford Hybrid Working Dentsu is an integrated growth and transformation partner to the world's leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society. Purpose of the Role The role will lead on a key business priority: strengthening commercial capability across Amplifi and embedding a Growth Solutions mindset across the organisation. The Amplifi Academy supports the development of 900+ individuals across specialist digital fields including Paid Search, SEO, Paid Social, Integrated Display, Retail Media and Commerce, Mobile and Digital Experience. As Academy and L&D Manager, you will play a pivotal role in shaping how this population develops, collaborates and delivers value to clients. You will design and scale learning programmes that build commercial acumen, strengthen sales capability and support a shift from a delivery-focused mindset to one that combines delivery with growth and commercial impact. Working closely with Growth Solutions leadership, specialist teams and the Head of Academy, you will help deliver a joined up learning strategy that supports talent at every stage of their career, from entry level through to senior leadership. This is a strategic role focused on driving behavioural change at scale and ensuring our teams are equipped to deliver both operational excellence and commercial growth. Key Responsibilities Partnering with the Head of Academy, Growth Solutions leadership and Specialism leads to implement a strategic L&D plan across all business levels. Designing, evolving and delivering a Growth Solutions learning programme focused on sales capability, commercial acumen and growth-oriented behaviours. Facilitating key training sessions and ensuring consistent, high-quality delivery across the organisation. Building and maintaining strong relationships with stakeholders across Growth Solutions, Operations and specialist digital teams. Aligning entry level, onboarding and experienced hire development into a consistent and joined-up learning journey. Driving the evolution of training and development opportunities across all levels to support long-term capability building. Increasing cross discipline exposure and understanding across Amplifi's specialist teams. Fostering a culture of learning through clear, accessible communication and well-utilised learning channels. Qualifications + Skills We are open to candidates from one of two backgrounds: An experienced L&D leader with a track record of designing and delivering large-scale learning programmes, ideally within a commercial or digital environment. A digital marketing or commercial leader with strong industry knowledge and experience developing people, capability, or training within a business context. In addition, you will bring: Strong understanding of digital marketing disciplines and the commercial drivers behind them. Experience building stakeholder relationships at senior levels and influencing across teams. Proven ability to manage and deliver multiple projects with clarity and structure. Confidence facilitating training and engaging a range of audiences. Excellent communication skills, both written and verbal. High level of organisation and attention to detail. A proactive, self-driven approach with a strong sense of ownership. What we offer This is a permanent role. This role can be based out of our Edinburgh, London, Manchester or Stafford offices on a hybrid working basis. As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs. Inclusion and Diversity At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities. We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work. We recognise the importance of work life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at , quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience. Location London Brand Amplifi Time Type Full time Contract Type Permanent
Dormont Manufacturing Co is seeking a UI Design Lead to join their CX team in London. The role involves creating digital brand identities and leading design initiatives that improve user experience and conversion rates. Candidates should have strong eCommerce experience, a relevant degree, and a robust portfolio. The position offers a permanent role with a competitive benefits package including bonuses, training, and opportunities for career growth. Commitment to diversity and inclusiveness is paramount at Dormont Manufacturing Co, ensuring a welcoming workplace for all.
09/07/2026
Full time
Dormont Manufacturing Co is seeking a UI Design Lead to join their CX team in London. The role involves creating digital brand identities and leading design initiatives that improve user experience and conversion rates. Candidates should have strong eCommerce experience, a relevant degree, and a robust portfolio. The position offers a permanent role with a competitive benefits package including bonuses, training, and opportunities for career growth. Commitment to diversity and inclusiveness is paramount at Dormont Manufacturing Co, ensuring a welcoming workplace for all.
UI Lead with Commerce experience wanted to join our talent CX team. The opportunity: We are looking for an ambitious, confident, detailed oriented UI Design Lead who wants to work at the forefront of digital design, working within a cross-functional creative team design to improve user experience and ultimately increase conversion. This role is ideal for a strong individual, who has experience working in e-commerce, who is passionate about UI design. Someone that thinks conceptually and leads the execution of online visual identity as well as being skilled in conversion-led design for transactional websites. What you'll be doing: Creating digital brand look and feel, design systems and pixel perfect responsive interfaces for key clients, ensuring you consider usability and accessibility standards, and that you meet both user and business needs. You'll take a systematic approach to design, anticipating future needs and building in flexibility and efficiency. Your work will be of the highest standard and will impress clients. You will be able to showcase a portfolio of online experiences across the whole customer journey. You will lead and support multiple designers and have the experience to elevate and strengthen our UI Design offering. You can clearly and persuasively communicate the design process to clients from concept to solution, proactively owning problems and feedback. This role will require you to work from our London office regularly - expected to be one day a week. What we want from you: Design excellence and leadership Demonstrable eCommerce experience. Skilled in standard software: Figma, Adobe Creative Suite Creative, yet meticulous. Detail oriented with a keen sense of craftsmanship. Enjoys leading designers to help them create their best work. Willing to adapt and take on new challenges and driven to continually improve. Brand and design systems Experience creating, evolving and developing brand identity. Understand and able to create and theme design systems for brands that we work with. Systematic approach to work, anticipating future needs for clients and customers. Keen collaborator with software engineering. Approach Great attitude, strong work ethic, excellent communication skills. Ability to manage own projects and to work quickly and accurately to tight deadlines. Able to multi-task and perform well under pressure. Excellent time management and problem-solving abilities. Presentation Leads design on key accounts with senior stakeholders, presents concepts and owns design decisions. Senior representative of the UI & Content team within agency. Comfortable pitching as part of a wider team. Enthusiastic, self-confident and self-motivated. Experience Experience working at a number of digital / creative agencies and / or in-house design studios. Degree educated in Graphic design / UI or similar discipline. Breadth of experience across sectors / audiences. Compelling portfolio that demonstrates high quality design online, including eCommerce. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Permanent only: We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
09/07/2026
Full time
UI Lead with Commerce experience wanted to join our talent CX team. The opportunity: We are looking for an ambitious, confident, detailed oriented UI Design Lead who wants to work at the forefront of digital design, working within a cross-functional creative team design to improve user experience and ultimately increase conversion. This role is ideal for a strong individual, who has experience working in e-commerce, who is passionate about UI design. Someone that thinks conceptually and leads the execution of online visual identity as well as being skilled in conversion-led design for transactional websites. What you'll be doing: Creating digital brand look and feel, design systems and pixel perfect responsive interfaces for key clients, ensuring you consider usability and accessibility standards, and that you meet both user and business needs. You'll take a systematic approach to design, anticipating future needs and building in flexibility and efficiency. Your work will be of the highest standard and will impress clients. You will be able to showcase a portfolio of online experiences across the whole customer journey. You will lead and support multiple designers and have the experience to elevate and strengthen our UI Design offering. You can clearly and persuasively communicate the design process to clients from concept to solution, proactively owning problems and feedback. This role will require you to work from our London office regularly - expected to be one day a week. What we want from you: Design excellence and leadership Demonstrable eCommerce experience. Skilled in standard software: Figma, Adobe Creative Suite Creative, yet meticulous. Detail oriented with a keen sense of craftsmanship. Enjoys leading designers to help them create their best work. Willing to adapt and take on new challenges and driven to continually improve. Brand and design systems Experience creating, evolving and developing brand identity. Understand and able to create and theme design systems for brands that we work with. Systematic approach to work, anticipating future needs for clients and customers. Keen collaborator with software engineering. Approach Great attitude, strong work ethic, excellent communication skills. Ability to manage own projects and to work quickly and accurately to tight deadlines. Able to multi-task and perform well under pressure. Excellent time management and problem-solving abilities. Presentation Leads design on key accounts with senior stakeholders, presents concepts and owns design decisions. Senior representative of the UI & Content team within agency. Comfortable pitching as part of a wider team. Enthusiastic, self-confident and self-motivated. Experience Experience working at a number of digital / creative agencies and / or in-house design studios. Degree educated in Graphic design / UI or similar discipline. Breadth of experience across sectors / audiences. Compelling portfolio that demonstrates high quality design online, including eCommerce. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Permanent only: We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Senior Principle Agentic AI OrchestratorApplylocations: United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR111457 Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. Agentic AI Orchestrator Professional Services AI & Digital Solutions EMEAAs an Agentic AI Orchestrator at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation.You will partner directly with strategic customers across the EMEA region - leading with a consultative approach, moving with the agility that enterprise AI demands, and measuring success against customer business outcomes. At Genesys, we're transforming how organisations connect with their customers through empathy, collaboration, and innovation.This role offers the opportunity to make a lasting impact by helping enterprises move from AI exploration to continuous transformation - and to shape how that transformation capability is built and scaled within the organisation. What You'll Do Advise, Influence & Drive Adoption Lead discovery and strategy alignment - partner with Genesys CX Advisors, Solution Consultants, and customer stakeholders to identify AI use cases, assess feasibility and value, and translate business KPIs into actionable technical priorities Surface the real problem beneath the presenting symptom - use data, evaluation outputs, and systematic analysis to form precise hypotheses and direct where intervention has the most leverage Influence adoption through credibility: when customers are blocked, uncertain, or sceptical, resolve it through evidence and clearly articulated reasoning Translate data-driven findings into executive-ready narratives - present complex AI performance insights, business impact, and recommendations with the clarity and confidence that influences C-level decisions Design and Architecture Define reference architectures, integration patterns, and data flows for AI-powered experience orchestration - adapting the approach iteratively as customer context and data reveals new priorities Lead process-redesign workshops to create seamless, channel-agnostic CX - facilitated with a consultative approach that builds customer ownership of the solution Ensure all designs comply with Genesys and customer security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable) Prototype and Implementation Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related product suites - moving from hypothesis to working prototype at pace, and adjusting direction when the evidence requires it Integrate Genesys AI components with customer CRM, ERP, and third-party systems Establish implementation KPIs and analytics to measure model and journey performance from day one - not as an afterthought AI Engineering & Outcome-Oriented Delivery Design and implement evaluation frameworks to measure AI solution quality in production: intent accuracy, retrieval groundedness, response relevance, agent goal completion, and policy adherence Build automated eval pipelines that enable rapid, systematic iteration across prompt variants, guardrail configurations, and model versions Architect agentic systems with precision: define agent topology, design tool schemas, and engineer orchestration logic. Measure success through production adoption and demonstrable outcome improvement - use outcome data as the primary signal for where to focus next Optimisation and Continuous Improvement Define baseline metrics at engagement start and iterate relentlessly Evaluate solution performance against KPIs and refine designs based on data-driven insights, changing direction quickly when the data signals it Collaborate with Customer Success and Professional Services teams to hand over production-ready assets and roadmaps Codify field learnings into reusable frameworks, evaluation standards, and accelerators that scale capability beyond individual engagements Governance, Ethics, and Enablement Champion responsible AI design principles and apply guardrails to prevent bias or unsafe responses Adhere to Genesys ethical standards and compliance frameworks Mentor customer, partner, and internal teams to build long-term AI maturity and self-sufficiency - transferring expertise, not just delivering outcomes Feed well-formed, evidence-backed field signal to product and solution teams - precise enough to influence roadmap priorities directly What We're Looking For Experience Bachelor's degree (Master's preferred) in Computer Science, Information Technology, Data Science, or a related discipline 8-12 years of combined experience across AI implementation, CX/CCaaS platform consulting, or technical solution architecture - demonstrated through overlap and measurable customer impact, not additive year counts across separate tracks Extensive on-field experience implementing or supporting CX, CRM, or AI orchestration platforms (e.g., Genesys Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow, or similar) Hands-on experience with agentic AI systems: building, evaluating, or operating LLM-powered agents in production contexts Demonstrated experience working with APIs, data pipelines, and modern cloud environments (AWS, Azure, GCP) Track record of mentoring or developing technical peers and codifying expertise into approaches others can build on Consultative & Customer-Facing Skills Proven autonomy inside complex enterprise accounts - leading discovery, shaping scope, managing stakeholder expectations, and building trust without hand-holding Comfortable operating without a defined playbook - able to form and test hypotheses under ambiguity, pivot quickly when the data signals a change, and bring stakeholders along through the process Translates data-driven findings into executive-ready narratives: quantified outcomes, causal relationships, and clear next steps - not qualitative summaries Proven leadership in cross-functional environments and complex enterprise contexts Product instinct: able to define success metrics, surface well-formed requirements, and articulate the business case for technical decisions Experience with industry verticals such as Financial Services, Healthcare, Insurance, Retail, or Public Sector Multilingual communication ability is an advantage across the EMEA region Technical Skills CX orchestration and workflow design across multiple platforms - with a focus on outcome over architecture elegance Conversational AI and Agentic Virtual Agent implementation across voice, chat, and messaging channels Knowledge engineering: retrieval system diagnosis, RAG pipeline design, semantic coverage analysis, and knowledge optimisation for AI consumption Agentic system design: tool schema authoring, multi-agent topology, prompt engineering as a systematic discipline, and guardrail implementation for enterprise-safe agent behaviour Applied data analysis: Python for evaluation scripting, log analysis, and integration development; SQL for operational data querying - AI-assisted development tooling expected and encouraged Deep working knowledge of one or more enterprise CCaaS or Agentic AI platforms - Genesys Cloud preferred, or equivalent such as Google CCAI, Salesforce, AWS Connect, NICE CXone, Sierra, Decagon, or Cognigy; demonstrated expertise in deploying and optimising conversational or agentic AI solutions on any of these platforms is equally valued Data and integration expertise: REST APIs, event-driven architecture, JSON Cloud infrastructure familiarity: provisioning, access control, and cost management (AWS preferred) Data governance, security compliance, and responsible AI design principles Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process . click apply for full job details
09/07/2026
Full time
Senior Principle Agentic AI OrchestratorApplylocations: United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR111457 Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. Agentic AI Orchestrator Professional Services AI & Digital Solutions EMEAAs an Agentic AI Orchestrator at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation.You will partner directly with strategic customers across the EMEA region - leading with a consultative approach, moving with the agility that enterprise AI demands, and measuring success against customer business outcomes. At Genesys, we're transforming how organisations connect with their customers through empathy, collaboration, and innovation.This role offers the opportunity to make a lasting impact by helping enterprises move from AI exploration to continuous transformation - and to shape how that transformation capability is built and scaled within the organisation. What You'll Do Advise, Influence & Drive Adoption Lead discovery and strategy alignment - partner with Genesys CX Advisors, Solution Consultants, and customer stakeholders to identify AI use cases, assess feasibility and value, and translate business KPIs into actionable technical priorities Surface the real problem beneath the presenting symptom - use data, evaluation outputs, and systematic analysis to form precise hypotheses and direct where intervention has the most leverage Influence adoption through credibility: when customers are blocked, uncertain, or sceptical, resolve it through evidence and clearly articulated reasoning Translate data-driven findings into executive-ready narratives - present complex AI performance insights, business impact, and recommendations with the clarity and confidence that influences C-level decisions Design and Architecture Define reference architectures, integration patterns, and data flows for AI-powered experience orchestration - adapting the approach iteratively as customer context and data reveals new priorities Lead process-redesign workshops to create seamless, channel-agnostic CX - facilitated with a consultative approach that builds customer ownership of the solution Ensure all designs comply with Genesys and customer security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable) Prototype and Implementation Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related product suites - moving from hypothesis to working prototype at pace, and adjusting direction when the evidence requires it Integrate Genesys AI components with customer CRM, ERP, and third-party systems Establish implementation KPIs and analytics to measure model and journey performance from day one - not as an afterthought AI Engineering & Outcome-Oriented Delivery Design and implement evaluation frameworks to measure AI solution quality in production: intent accuracy, retrieval groundedness, response relevance, agent goal completion, and policy adherence Build automated eval pipelines that enable rapid, systematic iteration across prompt variants, guardrail configurations, and model versions Architect agentic systems with precision: define agent topology, design tool schemas, and engineer orchestration logic. Measure success through production adoption and demonstrable outcome improvement - use outcome data as the primary signal for where to focus next Optimisation and Continuous Improvement Define baseline metrics at engagement start and iterate relentlessly Evaluate solution performance against KPIs and refine designs based on data-driven insights, changing direction quickly when the data signals it Collaborate with Customer Success and Professional Services teams to hand over production-ready assets and roadmaps Codify field learnings into reusable frameworks, evaluation standards, and accelerators that scale capability beyond individual engagements Governance, Ethics, and Enablement Champion responsible AI design principles and apply guardrails to prevent bias or unsafe responses Adhere to Genesys ethical standards and compliance frameworks Mentor customer, partner, and internal teams to build long-term AI maturity and self-sufficiency - transferring expertise, not just delivering outcomes Feed well-formed, evidence-backed field signal to product and solution teams - precise enough to influence roadmap priorities directly What We're Looking For Experience Bachelor's degree (Master's preferred) in Computer Science, Information Technology, Data Science, or a related discipline 8-12 years of combined experience across AI implementation, CX/CCaaS platform consulting, or technical solution architecture - demonstrated through overlap and measurable customer impact, not additive year counts across separate tracks Extensive on-field experience implementing or supporting CX, CRM, or AI orchestration platforms (e.g., Genesys Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow, or similar) Hands-on experience with agentic AI systems: building, evaluating, or operating LLM-powered agents in production contexts Demonstrated experience working with APIs, data pipelines, and modern cloud environments (AWS, Azure, GCP) Track record of mentoring or developing technical peers and codifying expertise into approaches others can build on Consultative & Customer-Facing Skills Proven autonomy inside complex enterprise accounts - leading discovery, shaping scope, managing stakeholder expectations, and building trust without hand-holding Comfortable operating without a defined playbook - able to form and test hypotheses under ambiguity, pivot quickly when the data signals a change, and bring stakeholders along through the process Translates data-driven findings into executive-ready narratives: quantified outcomes, causal relationships, and clear next steps - not qualitative summaries Proven leadership in cross-functional environments and complex enterprise contexts Product instinct: able to define success metrics, surface well-formed requirements, and articulate the business case for technical decisions Experience with industry verticals such as Financial Services, Healthcare, Insurance, Retail, or Public Sector Multilingual communication ability is an advantage across the EMEA region Technical Skills CX orchestration and workflow design across multiple platforms - with a focus on outcome over architecture elegance Conversational AI and Agentic Virtual Agent implementation across voice, chat, and messaging channels Knowledge engineering: retrieval system diagnosis, RAG pipeline design, semantic coverage analysis, and knowledge optimisation for AI consumption Agentic system design: tool schema authoring, multi-agent topology, prompt engineering as a systematic discipline, and guardrail implementation for enterprise-safe agent behaviour Applied data analysis: Python for evaluation scripting, log analysis, and integration development; SQL for operational data querying - AI-assisted development tooling expected and encouraged Deep working knowledge of one or more enterprise CCaaS or Agentic AI platforms - Genesys Cloud preferred, or equivalent such as Google CCAI, Salesforce, AWS Connect, NICE CXone, Sierra, Decagon, or Cognigy; demonstrated expertise in deploying and optimising conversational or agentic AI solutions on any of these platforms is equally valued Data and integration expertise: REST APIs, event-driven architecture, JSON Cloud infrastructure familiarity: provisioning, access control, and cost management (AWS preferred) Data governance, security compliance, and responsible AI design principles Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process . click apply for full job details
We are on the lookout for a Principal Embedded Application Engineer to join the Software Team. Overview Sepura TETRA digital radio products are similar to mobile phones, but also provide robust, long range, secure communication in harsh environments to public safety, military, transport, utilities, and commercial customers. Sepura offers a broad range of radio products, support tools, and accessories. Our next generation products will need to meet similar requirements while utilising broadband communication and platform technologies. This role will focus on the development, configuration and tuning of Sepura's Mission Critical Services, the broadband based communication standard that forms the core technology for the UK's new Emergency Services Network (ESN). Ideally, candidates will demonstrate experience gained over the full software development life cycle and be comfortable discussing ideas and solutions with others to design new components and resolve issues in legacy components. Role Reporting to the Services Team Leader, this role focuses on the development of embedded application software components for digital radio products and their accessories on embedded Linux / Android platforms. Key Responsibilities Design, implementation and testing of embedded application software for Sepura digital radio products across operating systems including Embedded Linux and Android. Definition and planning of software tasks at the component level. Production of architectural, design and test specifications. Participation in project planning and technical reviews. Integration testing, investigation and resolution of issues. Day to Day Our customer base spans many industries and markets worldwide. TETRA and LTE solutions are developed specifically for users facing critical communication challenges. You will be supported by your manager and team, and collaborate with other departments across the business. The Software teams follow an Agile development process centred on Scrum ceremonies. This role requires security clearance. What you need to succeed Required Skills and Experience Education: Bachelor's or Master's degree in Electrical Engineering, Computer Science, or a related field. Experience: 10+ years of professional experience developing Linux and Android applications with a strong background in C and Java. Technical Proficiency: Solid background in embedded software development, particularly in the user space (C). Good understanding of RTOS and embedded software systems. Experience with Android app development (Java) and modern app architecture. Demonstratable skills in test driven development in both embedded C and Android app spaces. Ability to interpret and apply complex specifications (e.g., ETSI/3GPP/RFC) in both embedded C and Android app spaces. Ability to work across software disciplines (a true generalist). Capability to work in a technical capacity with suppliers and customers. Ability to take ownership and provide technical leadership in both embedded C and Android app spaces. Demonstratable skills in scoping large multidisciplinary projects with attention to detail. Preferred (Nice to Have) Experience in mission critical or safety critical communication systems. Knowledge of TETRA, DMR, LTE/MCX or similar communication standards. Experience with ARM platforms, RTOS environments, or multi core optimisation.
08/07/2026
Full time
We are on the lookout for a Principal Embedded Application Engineer to join the Software Team. Overview Sepura TETRA digital radio products are similar to mobile phones, but also provide robust, long range, secure communication in harsh environments to public safety, military, transport, utilities, and commercial customers. Sepura offers a broad range of radio products, support tools, and accessories. Our next generation products will need to meet similar requirements while utilising broadband communication and platform technologies. This role will focus on the development, configuration and tuning of Sepura's Mission Critical Services, the broadband based communication standard that forms the core technology for the UK's new Emergency Services Network (ESN). Ideally, candidates will demonstrate experience gained over the full software development life cycle and be comfortable discussing ideas and solutions with others to design new components and resolve issues in legacy components. Role Reporting to the Services Team Leader, this role focuses on the development of embedded application software components for digital radio products and their accessories on embedded Linux / Android platforms. Key Responsibilities Design, implementation and testing of embedded application software for Sepura digital radio products across operating systems including Embedded Linux and Android. Definition and planning of software tasks at the component level. Production of architectural, design and test specifications. Participation in project planning and technical reviews. Integration testing, investigation and resolution of issues. Day to Day Our customer base spans many industries and markets worldwide. TETRA and LTE solutions are developed specifically for users facing critical communication challenges. You will be supported by your manager and team, and collaborate with other departments across the business. The Software teams follow an Agile development process centred on Scrum ceremonies. This role requires security clearance. What you need to succeed Required Skills and Experience Education: Bachelor's or Master's degree in Electrical Engineering, Computer Science, or a related field. Experience: 10+ years of professional experience developing Linux and Android applications with a strong background in C and Java. Technical Proficiency: Solid background in embedded software development, particularly in the user space (C). Good understanding of RTOS and embedded software systems. Experience with Android app development (Java) and modern app architecture. Demonstratable skills in test driven development in both embedded C and Android app spaces. Ability to interpret and apply complex specifications (e.g., ETSI/3GPP/RFC) in both embedded C and Android app spaces. Ability to work across software disciplines (a true generalist). Capability to work in a technical capacity with suppliers and customers. Ability to take ownership and provide technical leadership in both embedded C and Android app spaces. Demonstratable skills in scoping large multidisciplinary projects with attention to detail. Preferred (Nice to Have) Experience in mission critical or safety critical communication systems. Knowledge of TETRA, DMR, LTE/MCX or similar communication standards. Experience with ARM platforms, RTOS environments, or multi core optimisation.
About the job you're consideringThe ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience's (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow's platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees.Your roleTechnical Development - Design and develop solutions for ServiceNow workflow applications, including:Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service PortalTechnology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service DeliveryUser Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfacesConfigure and enhance the Next Experience UI for tailored and seamless interactionsUse UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirementsIntegration and Data ManagementIntegrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub.Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.Workflow data fabric and RaptorDBYour skills and experienceServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.Customer and Employee Insights:Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub.Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows.Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams.Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security clearanceTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real - what does it mean for youFlexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Your wellbeingYou'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.Impactful ExperiencesYou will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.Shape your pathYou will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Capgemini. Make it real.Why you should consider CapgeminiGrowing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.Make it real
08/07/2026
Full time
About the job you're consideringThe ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience's (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow's platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees.Your roleTechnical Development - Design and develop solutions for ServiceNow workflow applications, including:Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service PortalTechnology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service DeliveryUser Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfacesConfigure and enhance the Next Experience UI for tailored and seamless interactionsUse UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirementsIntegration and Data ManagementIntegrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub.Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.Workflow data fabric and RaptorDBYour skills and experienceServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.Customer and Employee Insights:Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub.Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows.Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams.Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security clearanceTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real - what does it mean for youFlexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Your wellbeingYou'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.Impactful ExperiencesYou will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.Shape your pathYou will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Capgemini. Make it real.Why you should consider CapgeminiGrowing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.Make it real
# ServiceNow Implementation SpecialistBirmingham, Bristol, Edinburgh, Glasgow, London, Manchester, Newcastle Bank House, WokingApply for this job Permanent Experienced Professionals SaaS Solutions ID 510761-en\_GB About the job you're considering The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience's (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow's platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees. Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless interactions Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements Integration and Data Management Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity. Workflow data fabric and RaptorDB Your skills and experience • ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows. • Customer and Employee Insights: • Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce. • Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development. • Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub. • Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows. • Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams. • Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Make it real - what does it mean for you Flexibility to work your way You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Your wellbeing You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. Impactful Experiences You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK. Shape your path You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Capgemini. Make it real.
07/07/2026
Full time
# ServiceNow Implementation SpecialistBirmingham, Bristol, Edinburgh, Glasgow, London, Manchester, Newcastle Bank House, WokingApply for this job Permanent Experienced Professionals SaaS Solutions ID 510761-en\_GB About the job you're considering The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience's (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow's platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees. Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless interactions Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements Integration and Data Management Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity. Workflow data fabric and RaptorDB Your skills and experience • ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows. • Customer and Employee Insights: • Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce. • Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development. • Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub. • Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows. • Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams. • Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Make it real - what does it mean for you Flexibility to work your way You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Your wellbeing You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. Impactful Experiences You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK. Shape your path You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Capgemini. Make it real.
We are looking for a Optimisation Manager contractor to join us at the start of August for a 3 month contract. You will execute and run daily, high-velocity site optimisation and continuous improvement initiatives. Reporting directly to the Optimisation Lead , you will be the driving force behind the day-to-day execution of our Rapid Iteration & Optimisation (RIO) framework. You will sit at the intersection of data, technology, and execution-translating tactical roadmaps into live, performance-enhancing site updates. Working hand-in-hand with the Paid Media, CX, and Development teams, you will turn Real Time trading insights into immediate, measurable business growth for our global clients. What You'll Be Doing Execution of Site Optimisation & RIO Roadmap Daily Campaign Management: Own the hands-on execution and QA of the weekly site optimisation roadmap, ensuring rapid deployment and zero-defect delivery of experiments and content updates. A/B Testing & Personalisation: Build, launch, and monitor A/B tests, multivariate tests, and personalisation campaigns designed to immediately boost Real Time trading performance and conversion rates (CRO). Cross-Functional Coordination: Collaborate daily with copywriters, designers, developers, and the Paid Media team to coordinate asset production and ensure rapid execution of updates. Performance Analysis & Reporting Real Time Monitoring: Keep a finger on the pulse of live campaign performance, monitoring Real Time analytics suites to identify sudden performance drops, bugs, or immediate conversion opportunities. Insights Translation: Synthesize complex data from test results into actionable recommendations. Help the Optimisation Lead compile weekly performance reports demonstrating trading uplift and ROI. Audience Segmentation: Utilise Customer Data Platforms (CDPs) and web analytics tools to build, manage, and optimize dynamic audience segments for targeted messaging. Technology & Platform Operations Platform Operations: Act as the super-user and administrator for our stack of site optimization, analytics, and content management platforms. Data Quality & Tagging: Ensure tracking codes, analytics tags, and event-tracking parameters are correctly implemented on all optimized pages to safeguard data integrity. What We Want From You We are looking for an execution-focused digital specialist who is highly organized, agile, and obsessed with conversion rate optimization (CRO) and Real Time performance. Technical Skills & Experience Site Optimisation Platforms: Proven hands-on experience using optimization and A/B testing software (eg, Optimizely, VWO, Adobe Target, Siteimprove, or similar meta-optimisation tools). Analytics Suites: Proficient in setting up custom reports, segments, and event tracking in web analytics suites (eg, Google Analytics 4, Adobe Analytics, Amplitude). Content Management Systems (CMS): Experience editing, publishing, and running personalization initiatives within enterprise CMS platforms (eg, Adobe Experience Manager, Sitecore, or Shopify). Customer Data Platforms (CDPs): Familiarity with how CDPs (eg, Segment, Tealium) ingest and activate audience data for Real Time personalization is highly desirable. Basic Frontend Knowledge: A foundational understanding of HTML, CSS, and JavaScript (specifically how they affect browser rendering and A/B test implementation) is a significant plus. Execution & Mindset High Velocity: A "rapid delivery" mindset. You thrive in fast-paced environments and love seeing your work go live to drive immediate commercial impact. Agile Competency: Comfort working in agile sprint cycles, managing weekly backlogs, and juggling multiple fast-turnaround tasks simultaneously. Analytical Thinking: Naturally curious and highly analytical. You don't just look at data; you look for the "why" behind user behavior. Collaborative Communicator: Excellent interpersonal skills with the ability to bridge the gap between creative, technical, and commercial stakeholders. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.
06/07/2026
Contractor
We are looking for a Optimisation Manager contractor to join us at the start of August for a 3 month contract. You will execute and run daily, high-velocity site optimisation and continuous improvement initiatives. Reporting directly to the Optimisation Lead , you will be the driving force behind the day-to-day execution of our Rapid Iteration & Optimisation (RIO) framework. You will sit at the intersection of data, technology, and execution-translating tactical roadmaps into live, performance-enhancing site updates. Working hand-in-hand with the Paid Media, CX, and Development teams, you will turn Real Time trading insights into immediate, measurable business growth for our global clients. What You'll Be Doing Execution of Site Optimisation & RIO Roadmap Daily Campaign Management: Own the hands-on execution and QA of the weekly site optimisation roadmap, ensuring rapid deployment and zero-defect delivery of experiments and content updates. A/B Testing & Personalisation: Build, launch, and monitor A/B tests, multivariate tests, and personalisation campaigns designed to immediately boost Real Time trading performance and conversion rates (CRO). Cross-Functional Coordination: Collaborate daily with copywriters, designers, developers, and the Paid Media team to coordinate asset production and ensure rapid execution of updates. Performance Analysis & Reporting Real Time Monitoring: Keep a finger on the pulse of live campaign performance, monitoring Real Time analytics suites to identify sudden performance drops, bugs, or immediate conversion opportunities. Insights Translation: Synthesize complex data from test results into actionable recommendations. Help the Optimisation Lead compile weekly performance reports demonstrating trading uplift and ROI. Audience Segmentation: Utilise Customer Data Platforms (CDPs) and web analytics tools to build, manage, and optimize dynamic audience segments for targeted messaging. Technology & Platform Operations Platform Operations: Act as the super-user and administrator for our stack of site optimization, analytics, and content management platforms. Data Quality & Tagging: Ensure tracking codes, analytics tags, and event-tracking parameters are correctly implemented on all optimized pages to safeguard data integrity. What We Want From You We are looking for an execution-focused digital specialist who is highly organized, agile, and obsessed with conversion rate optimization (CRO) and Real Time performance. Technical Skills & Experience Site Optimisation Platforms: Proven hands-on experience using optimization and A/B testing software (eg, Optimizely, VWO, Adobe Target, Siteimprove, or similar meta-optimisation tools). Analytics Suites: Proficient in setting up custom reports, segments, and event tracking in web analytics suites (eg, Google Analytics 4, Adobe Analytics, Amplitude). Content Management Systems (CMS): Experience editing, publishing, and running personalization initiatives within enterprise CMS platforms (eg, Adobe Experience Manager, Sitecore, or Shopify). Customer Data Platforms (CDPs): Familiarity with how CDPs (eg, Segment, Tealium) ingest and activate audience data for Real Time personalization is highly desirable. Basic Frontend Knowledge: A foundational understanding of HTML, CSS, and JavaScript (specifically how they affect browser rendering and A/B test implementation) is a significant plus. Execution & Mindset High Velocity: A "rapid delivery" mindset. You thrive in fast-paced environments and love seeing your work go live to drive immediate commercial impact. Agile Competency: Comfort working in agile sprint cycles, managing weekly backlogs, and juggling multiple fast-turnaround tasks simultaneously. Analytical Thinking: Naturally curious and highly analytical. You don't just look at data; you look for the "why" behind user behavior. Collaborative Communicator: Excellent interpersonal skills with the ability to bridge the gap between creative, technical, and commercial stakeholders. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Digital Application Services (DAS) delivers and supports the applications, platforms and digital capabilities that enable effective business operations. It plays a key role in modernising services, improving resilience and ensuring teams have the tools to operate efficiently. Within DAS, the Business Analysis and Customer Experience (BA & CX) team drives technology-enabled change across digital services. Working closely with product, engineering and operational teams, it defines requirements, analyses impacts and supports the delivery of robust, scalable, user-centred solutions, with a strong focus on continuous improvement. We are looking for a strong Technical Business Analyst to work on complex digital and technology change. This role is suited to an experienced analyst who is equally comfortable working with business stakeholders and technical delivery teams, and who can translate business needs into clear, structured and actionable requirements for design, build, test and implementation. You will take ownership of analysis across the full delivery lifecycle, from discovery and definition through to delivery support and continuous improvement. You will be expected to analyse processes, systems, integrations, APIs, data flows and business rules, and to produce high-quality artefacts that support solution design and delivery. You will work closely with product owners, engineers, architects, testers, delivery managers and operational stakeholders to ensure solutions are feasible, well-defined, traceable and aligned to customer, business and regulatory needs. Where purpose meets career Training & Growth - Be part of an established Business Analysis community with strong ways of working, peer support and real opportunities to build delivery and technical analysis skills. The role also offers exposure to complex digital change, helping candidates grow fast and broaden their experience. Variety & Collaboration - This role offers the chance to work across teams, projects and clients, giving candidates broader experience and more variety in their day-to-day work. Alongside the local account team, they are also part of a wider BA and CX practice, with strong collaboration, shared standards and support. Impact - Work on services that reach millions of users and deliver outcomes that matter. The scale, complexity and service impact make this a motivating role for candidates who want their analysis to drive meaningful change. Key Responsibilities As a Technical Business Analyst you will: Lead analysis activities across discovery, design and delivery, bringing structure and clarity to complex business and technology change. Elicit, analyse and document business, functional and non-functional requirements using appropriate techniques such as workshops, interviews, observation, document analysis and data investigation. Translate business needs into clear user stories, epics, acceptance criteria, business rules and supporting artefacts that are ready for technical design, build and test. Analyse end-to-end processes, customer journeys, system interactions and operational impacts to identify improvement opportunities and inform solution options. Work closely with engineers, architects and solution designers to define system behaviour, integration points, interface requirements, API interactions and technical dependencies. Produce and maintain high-quality technical analysis artefacts including process models, data mappings, source-to-target mappings, sequence diagrams, logical flows and traceability documentation. Analyse structured and unstructured data to support solution definition, impact assessment, defect investigation and decision-making. Support backlog refinement and prioritisation with Product Owners and delivery teams, ensuring requirements are clear, testable, traceable and aligned to business value. Assess change impacts across systems, processes, data and teams, identifying risks, assumptions, constraints and dependencies. Work with test teams and stakeholders to support test scenario definition, validation, defect triage and solution acceptance. Champion customer and colleague needs throughout analysis and delivery, ensuring solutions are practical, usable and aligned to the intended experience. Collaborate effectively within agile multidisciplinary teams and contribute to continuous improvement in analysis standards, ways of working and team capability. Skills and experience we can't do without: Technical Business Analysis experience: Significant experience working as a Technical Business Analyst or Business Systems Analyst in complex technology delivery environments. Requirements definition: Proven ability to elicit, analyse and document business, functional and non-functional requirements, and to produce high-quality user stories, acceptance criteria and supporting analysis artefacts. API and integration analysis: Strong experience analysing APIs, integrations, interfaces, system interactions, integration patterns and technical dependencies across complex application landscapes. Data mapping, data flows and SQL: Hands on experience working with data mapping, data flows, with the ability to write or interpret SQL queries and understand underlying data structures. Process modelling and design artefacts: Ability to produce clear, structured documentation including process models, process flows, workflow diagrams, sequence diagrams, data flows, business rules and other supporting design artefacts. Impact assessment: Proven ability to assess change impacts across processes, systems, integrations, data, teams and customers, identifying risks, assumptions, constraints and dependencies to support informed decision-making. Agile delivery: Proven experience working in agile multidisciplinary teams, supporting backlog refinement, iterative delivery and collaboration across product, engineering, architecture and test. Stakeholder management: Strong stakeholder engagement, facilitation, communication and influencing skills, with the ability to work effectively with both technical and non-technical audiences. Problem solving and delivery focus: Strong analytical thinking, structured problem-solving and the ability to manage ambiguity while maintaining pace and quality. Tools: Practical experience using analysis and collaboration tools such as JIRA, Confluence, Visio, Draw.io or equivalent. Security clearance: SC cleared or eligible to obtain SC clearance. 25 days annual paid leave plus national holidays Pension scheme with contributions matched up to 10% Private Medical Scheme Life Assurance Income Protection Unlimited learning and development opportunities We are a care leaver friendly employer. If you require additional support with your application, please contact our recruiter or email our dedicated mailbox. As a Disability Confident employer, we encourage applications from all candidates, particularly differently-abled applicants. We are committed to making reasonable adjustments throughout the application and assessment process. Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
06/07/2026
Full time
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Digital Application Services (DAS) delivers and supports the applications, platforms and digital capabilities that enable effective business operations. It plays a key role in modernising services, improving resilience and ensuring teams have the tools to operate efficiently. Within DAS, the Business Analysis and Customer Experience (BA & CX) team drives technology-enabled change across digital services. Working closely with product, engineering and operational teams, it defines requirements, analyses impacts and supports the delivery of robust, scalable, user-centred solutions, with a strong focus on continuous improvement. We are looking for a strong Technical Business Analyst to work on complex digital and technology change. This role is suited to an experienced analyst who is equally comfortable working with business stakeholders and technical delivery teams, and who can translate business needs into clear, structured and actionable requirements for design, build, test and implementation. You will take ownership of analysis across the full delivery lifecycle, from discovery and definition through to delivery support and continuous improvement. You will be expected to analyse processes, systems, integrations, APIs, data flows and business rules, and to produce high-quality artefacts that support solution design and delivery. You will work closely with product owners, engineers, architects, testers, delivery managers and operational stakeholders to ensure solutions are feasible, well-defined, traceable and aligned to customer, business and regulatory needs. Where purpose meets career Training & Growth - Be part of an established Business Analysis community with strong ways of working, peer support and real opportunities to build delivery and technical analysis skills. The role also offers exposure to complex digital change, helping candidates grow fast and broaden their experience. Variety & Collaboration - This role offers the chance to work across teams, projects and clients, giving candidates broader experience and more variety in their day-to-day work. Alongside the local account team, they are also part of a wider BA and CX practice, with strong collaboration, shared standards and support. Impact - Work on services that reach millions of users and deliver outcomes that matter. The scale, complexity and service impact make this a motivating role for candidates who want their analysis to drive meaningful change. Key Responsibilities As a Technical Business Analyst you will: Lead analysis activities across discovery, design and delivery, bringing structure and clarity to complex business and technology change. Elicit, analyse and document business, functional and non-functional requirements using appropriate techniques such as workshops, interviews, observation, document analysis and data investigation. Translate business needs into clear user stories, epics, acceptance criteria, business rules and supporting artefacts that are ready for technical design, build and test. Analyse end-to-end processes, customer journeys, system interactions and operational impacts to identify improvement opportunities and inform solution options. Work closely with engineers, architects and solution designers to define system behaviour, integration points, interface requirements, API interactions and technical dependencies. Produce and maintain high-quality technical analysis artefacts including process models, data mappings, source-to-target mappings, sequence diagrams, logical flows and traceability documentation. Analyse structured and unstructured data to support solution definition, impact assessment, defect investigation and decision-making. Support backlog refinement and prioritisation with Product Owners and delivery teams, ensuring requirements are clear, testable, traceable and aligned to business value. Assess change impacts across systems, processes, data and teams, identifying risks, assumptions, constraints and dependencies. Work with test teams and stakeholders to support test scenario definition, validation, defect triage and solution acceptance. Champion customer and colleague needs throughout analysis and delivery, ensuring solutions are practical, usable and aligned to the intended experience. Collaborate effectively within agile multidisciplinary teams and contribute to continuous improvement in analysis standards, ways of working and team capability. Skills and experience we can't do without: Technical Business Analysis experience: Significant experience working as a Technical Business Analyst or Business Systems Analyst in complex technology delivery environments. Requirements definition: Proven ability to elicit, analyse and document business, functional and non-functional requirements, and to produce high-quality user stories, acceptance criteria and supporting analysis artefacts. API and integration analysis: Strong experience analysing APIs, integrations, interfaces, system interactions, integration patterns and technical dependencies across complex application landscapes. Data mapping, data flows and SQL: Hands on experience working with data mapping, data flows, with the ability to write or interpret SQL queries and understand underlying data structures. Process modelling and design artefacts: Ability to produce clear, structured documentation including process models, process flows, workflow diagrams, sequence diagrams, data flows, business rules and other supporting design artefacts. Impact assessment: Proven ability to assess change impacts across processes, systems, integrations, data, teams and customers, identifying risks, assumptions, constraints and dependencies to support informed decision-making. Agile delivery: Proven experience working in agile multidisciplinary teams, supporting backlog refinement, iterative delivery and collaboration across product, engineering, architecture and test. Stakeholder management: Strong stakeholder engagement, facilitation, communication and influencing skills, with the ability to work effectively with both technical and non-technical audiences. Problem solving and delivery focus: Strong analytical thinking, structured problem-solving and the ability to manage ambiguity while maintaining pace and quality. Tools: Practical experience using analysis and collaboration tools such as JIRA, Confluence, Visio, Draw.io or equivalent. Security clearance: SC cleared or eligible to obtain SC clearance. 25 days annual paid leave plus national holidays Pension scheme with contributions matched up to 10% Private Medical Scheme Life Assurance Income Protection Unlimited learning and development opportunities We are a care leaver friendly employer. If you require additional support with your application, please contact our recruiter or email our dedicated mailbox. As a Disability Confident employer, we encourage applications from all candidates, particularly differently-abled applicants. We are committed to making reasonable adjustments throughout the application and assessment process. Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Atos Group is a global leader in digital transformation with approximately 56,000 employees and annual revenue of about €7.2 billion, operating in 54 countries under the Atos and Eviden brands. We are committed to a secure and decarbonised future and provide AI powered, end to end solutions across industries. Where purpose meets career Training & Growth - Work within an established Business Analysis community with opportunities to develop delivery and technical analysis skills through exposure to complex digital change. Variety & Collaboration - Collaborate across teams, projects and clients, gaining broader experience and engaging with a wider BA and CX practice. Impact - Deliver services that reach millions of users and drive meaningful change. Key Responsibilities As a Technical Business Analyst you will: Lead analysis activities across discovery, design and delivery, bringing structure and clarity to complex business and technology change. Elicit, analyse and document business, functional and non functional requirements using workshops, interviews, observation, document analysis and data investigation. Translate business needs into clear user stories, epics, acceptance criteria, business rules and supporting artefacts ready for technical design, build and test. Analyse end to end processes, customer journeys, system interactions and operational impacts to identify improvement opportunities and inform solution options. Work closely with engineers, architects and solution designers to define system behaviour, integration points, interface requirements, API interactions and technical dependencies. Produce and maintain high quality technical analysis artefacts including process models, data mappings, source to target mappings, sequence diagrams, logical flows and traceability documentation. Analyse structured and unstructured data to support solution definition, impact assessment, defect investigation and decision making. Support backlog refinement and prioritisation with Product Owners and delivery teams, ensuring requirements are clear, testable, traceable and aligned to business value. Assess change impacts across systems, processes, data and teams, identifying risks, assumptions, constraints and dependencies. Work with test teams and stakeholders to support test scenario definition, validation, defect triage and solution acceptance. Champion customer and colleague needs throughout analysis and delivery, ensuring solutions are practical, usable and aligned to the intended experience. Collaborate effectively within agile multidisciplinary teams and contribute to continuous improvement in analysis standards, ways of working and team capability. Skills and experience we can't do without Technical Business Analysis experience - Significant experience as a Technical Business Analyst or Business Systems Analyst in complex technology delivery environments. Requirements definition - Proven ability to elicit, analyse and document business, functional and non functional requirements, producing high quality user stories, acceptance criteria and artefacts. API and integration analysis - Strong experience analysing APIs, integrations, interfaces, system interactions, integration patterns and technical dependencies across complex application landscapes. Data mapping, data flows and SQL - Hands on experience with data mapping, data flows, SQL queries and understanding of underlying data structures. Process modelling and design artefacts - Ability to produce clear, structured documentation including process models, process flows, workflow diagrams, sequence diagrams, data flows, business rules. Impact assessment - Proven ability to assess change impacts across processes, systems, integrations, data, teams and customers, identifying risks, assumptions, constraints and dependencies. Agile delivery - Proven experience working in agile multidisciplinary teams, supporting backlog refinement, iterative delivery and cross functional collaboration. Stakeholder management - Strong stakeholder engagement, facilitation, communication and influencing skills with both technical and non technical audiences. Problem solving and delivery focus - Strong analytical thinking, structured problem solving and ability to manage ambiguity while maintaining pace and quality. Tools - Practical experience with analysis and collaboration tools such as JIRA, Confluence, Visio, Draw.io or equivalent. Security clearance - SC cleared or eligible to obtain SC clearance. 25 days annual paid leave plus national holidays Pension scheme with contributions matched up to 10% Private Medical Scheme Life Assurance Income Protection Unlimited learning and development opportunities We are a care leaver friendly employer. If you require additional support with your application, please contact our recruiter or email our dedicated mailbox. As a Disability Confident employer, we encourage applications from all candidates, particularly differently abled applicants. We are committed to making reasonable adjustments throughout the application and assessment process. For further discussion or support, please contact: UK Recruitment . Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
06/07/2026
Full time
Atos Group is a global leader in digital transformation with approximately 56,000 employees and annual revenue of about €7.2 billion, operating in 54 countries under the Atos and Eviden brands. We are committed to a secure and decarbonised future and provide AI powered, end to end solutions across industries. Where purpose meets career Training & Growth - Work within an established Business Analysis community with opportunities to develop delivery and technical analysis skills through exposure to complex digital change. Variety & Collaboration - Collaborate across teams, projects and clients, gaining broader experience and engaging with a wider BA and CX practice. Impact - Deliver services that reach millions of users and drive meaningful change. Key Responsibilities As a Technical Business Analyst you will: Lead analysis activities across discovery, design and delivery, bringing structure and clarity to complex business and technology change. Elicit, analyse and document business, functional and non functional requirements using workshops, interviews, observation, document analysis and data investigation. Translate business needs into clear user stories, epics, acceptance criteria, business rules and supporting artefacts ready for technical design, build and test. Analyse end to end processes, customer journeys, system interactions and operational impacts to identify improvement opportunities and inform solution options. Work closely with engineers, architects and solution designers to define system behaviour, integration points, interface requirements, API interactions and technical dependencies. Produce and maintain high quality technical analysis artefacts including process models, data mappings, source to target mappings, sequence diagrams, logical flows and traceability documentation. Analyse structured and unstructured data to support solution definition, impact assessment, defect investigation and decision making. Support backlog refinement and prioritisation with Product Owners and delivery teams, ensuring requirements are clear, testable, traceable and aligned to business value. Assess change impacts across systems, processes, data and teams, identifying risks, assumptions, constraints and dependencies. Work with test teams and stakeholders to support test scenario definition, validation, defect triage and solution acceptance. Champion customer and colleague needs throughout analysis and delivery, ensuring solutions are practical, usable and aligned to the intended experience. Collaborate effectively within agile multidisciplinary teams and contribute to continuous improvement in analysis standards, ways of working and team capability. Skills and experience we can't do without Technical Business Analysis experience - Significant experience as a Technical Business Analyst or Business Systems Analyst in complex technology delivery environments. Requirements definition - Proven ability to elicit, analyse and document business, functional and non functional requirements, producing high quality user stories, acceptance criteria and artefacts. API and integration analysis - Strong experience analysing APIs, integrations, interfaces, system interactions, integration patterns and technical dependencies across complex application landscapes. Data mapping, data flows and SQL - Hands on experience with data mapping, data flows, SQL queries and understanding of underlying data structures. Process modelling and design artefacts - Ability to produce clear, structured documentation including process models, process flows, workflow diagrams, sequence diagrams, data flows, business rules. Impact assessment - Proven ability to assess change impacts across processes, systems, integrations, data, teams and customers, identifying risks, assumptions, constraints and dependencies. Agile delivery - Proven experience working in agile multidisciplinary teams, supporting backlog refinement, iterative delivery and cross functional collaboration. Stakeholder management - Strong stakeholder engagement, facilitation, communication and influencing skills with both technical and non technical audiences. Problem solving and delivery focus - Strong analytical thinking, structured problem solving and ability to manage ambiguity while maintaining pace and quality. Tools - Practical experience with analysis and collaboration tools such as JIRA, Confluence, Visio, Draw.io or equivalent. Security clearance - SC cleared or eligible to obtain SC clearance. 25 days annual paid leave plus national holidays Pension scheme with contributions matched up to 10% Private Medical Scheme Life Assurance Income Protection Unlimited learning and development opportunities We are a care leaver friendly employer. If you require additional support with your application, please contact our recruiter or email our dedicated mailbox. As a Disability Confident employer, we encourage applications from all candidates, particularly differently abled applicants. We are committed to making reasonable adjustments throughout the application and assessment process. For further discussion or support, please contact: UK Recruitment . Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
About Persistent We are an AI led, platform driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y o Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q o Q and 16.2% Y o Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix Assessment 2026 and Software Product Engineering PEAK Matrix Assessment 2026. About Position Role: Senior FrontEnd Developer iOS Location: Northampton Experience: 10+ Years Job Type: Full Time Employment Mandatory Mention 3 skills: Java, iOS, Frontend What You'll Do Proven experience in customer experience (CX) design, building the user interface (UI) and user experience (UX) for iOS applications. Solid experience with Swift, Mobile architecture patterns and Test Driven Development. Deep understanding of iOS frameworks, tools, and development best practices with background in automated mobile testing and building financial applications. Development and delivery of high quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Expertise You'll Bring Required Skills Experience in product development within agile teams. Familiarity with Agile methodologies. Demonstrated success in cross functional team collaboration. Preferred Skills You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job specific technical skills. Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. For an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. Benefits Competitive salary and benefits package Culture focused on talent development with quarterly growth opportunities and company sponsored higher education and certifications Opportunity to work with cutting edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Values Driven, People Centric Inclusive Work Environment Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We support hybrid work and flexible hours to fit diverse lifestyles. Our office is accessibility friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
06/07/2026
Full time
About Persistent We are an AI led, platform driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y o Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q o Q and 16.2% Y o Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix Assessment 2026 and Software Product Engineering PEAK Matrix Assessment 2026. About Position Role: Senior FrontEnd Developer iOS Location: Northampton Experience: 10+ Years Job Type: Full Time Employment Mandatory Mention 3 skills: Java, iOS, Frontend What You'll Do Proven experience in customer experience (CX) design, building the user interface (UI) and user experience (UX) for iOS applications. Solid experience with Swift, Mobile architecture patterns and Test Driven Development. Deep understanding of iOS frameworks, tools, and development best practices with background in automated mobile testing and building financial applications. Development and delivery of high quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Expertise You'll Bring Required Skills Experience in product development within agile teams. Familiarity with Agile methodologies. Demonstrated success in cross functional team collaboration. Preferred Skills You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job specific technical skills. Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. For an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. Benefits Competitive salary and benefits package Culture focused on talent development with quarterly growth opportunities and company sponsored higher education and certifications Opportunity to work with cutting edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Values Driven, People Centric Inclusive Work Environment Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We support hybrid work and flexible hours to fit diverse lifestyles. Our office is accessibility friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
We are seeking a highly experienced Principal, Enterprise Integration Architect & Application Development to lead the definition, governance, and evolution of enterprise integration and application architecture across global source to pay technology platforms. This is a senior role responsible for shaping client's enterprise integration strategy, driving modern application development practices, and ensuring scalable, secure, and future-ready technology ecosystems across SAP and non-SAP environments. The successful candidate will operate as a principal technical authority, combining deep architectural expertise with delivery leadership to enable client's business transformation, digital innovation, and operational excellence. The role spans integration architecture, application engineering strategy, and cross-programme governance, with particular focus on complex Source-to-Pay and enterprise business processes. Key Responsibilities Enterprise Architecture & Strategy Define client's enterprise integration and application architecture vision aligned to business and digital strategy. Establish integration and application development standards, reference architectures, and governance frameworks. Lead enterprise integration strategy across cloud, hybrid, and on-premise ecosystems. Drive adoption of modern architecture patterns including API-led, event-driven, and microservices architectures. Develop integration and application roadmaps supporting organisational transformation initiatives. Integration Architecture Leadership Serve as the principal authority for enterprise integration architecture across programmes and platforms. Design scalable, secure, and reusable integration frameworks across SAP, SaaS, and third-party systems. Lead architecture decisions spanning APIs, middleware, messaging, B2B/EDI, and data integration. Govern architectural compliance across delivery teams and strategic initiatives. Define enterprise integration patterns, accelerators, and reusable assets. Application Development Leadership Establish engineering best practices for application development. Promote modern software development approaches including DevSecOps, CI/CD, automation, and cloud-native engineering. Guide development team in designing resilient, maintainable, and high-performance applications. Drive application modernisation, rationalisation, and technical debt reduction initiatives. Enable alignment between integration architecture and application engineering models. Programme & Delivery Leadership Provide architectural leadership across multiple client programmes and transformation initiatives. Translate complex business capabilities into scalable technical solutions. Lead cross-functional collaboration between architects, developers, functional consultants, and business stakeholders. Support planning, sequencing, dependency management, and risk mitigation across enterprise initiatives. Provide oversight across design reviews, solution assurance, and quality governance. Technology Governance & Innovation Establish enterprise governance for integration platforms and application development. Evaluate emerging technologies, tools, and platforms to support innovation and optimisation. Champion automation, AI, and platform engineering capabilities. Drive continuous improvement in delivery methodologies, tooling, and engineering maturity. Stakeholder & Leadership Engagement Act as trusted advisor to senior technology and business leadership. Communicate architectural strategy and complex technical concepts to executive audiences. Influence enterprise technology decisions and investment priorities. Required Skills & Experience 12+ years of experience in enterprise integration, architecture, or application engineering roles. Proven experience operating at enterprise or principal architect level focused on Source to Pay technologies. Extensive experience designing integration solutions across complex enterprise landscapes. Strong background across integration technologies such as: SAP Integration Suite / Cloud Integration (CPI) Middleware platforms (MuleSoft, Dell Boomi, webMethods, Azure Integration Services, or similar) SAP BTP Deep understanding of: API-led architecture Event-driven architecture Microservices and cloud-native design Distributed systems architecture Strong application development and engineering leadership experience. Experience integrating enterprise platforms including SAP ECC, S/4HANA, Ariba, Oracle, and SaaS applications. Expertise in API technologies (REST, SOAP), messaging frameworks, and integration security (OAuth, SAML, JWT). Strong knowledge of B2B and EDI standards (ANSI X12, EDIFACT, cXML, IDoc). Demonstrated leadership across large transformation programmes. Excellent stakeholder engagement and executive communication skills. Preferred Qualifications Experience with SAP Ariba, Cloud Integration Gateway (CIG), and SAP BTP Experience defining enterprise architecture or technology strategies. Exposure to multi-cloud environments (Azure, AWS, GCP). Experience with DevSecOps, platform engineering, and automation frameworks. TOGAF, SAP, cloud, or integration platform certifications. Leadership & Personal Attributes Strategic thinker with strong enterprise vision. Influential leader capable of driving organisational change. Strong mentoring and capability-building mindset. Commercially aware with strong business alignment. Collaborative, pragmatic, and outcome-focused. Comfortable operating in complex global transformation environments.
06/07/2026
Full time
We are seeking a highly experienced Principal, Enterprise Integration Architect & Application Development to lead the definition, governance, and evolution of enterprise integration and application architecture across global source to pay technology platforms. This is a senior role responsible for shaping client's enterprise integration strategy, driving modern application development practices, and ensuring scalable, secure, and future-ready technology ecosystems across SAP and non-SAP environments. The successful candidate will operate as a principal technical authority, combining deep architectural expertise with delivery leadership to enable client's business transformation, digital innovation, and operational excellence. The role spans integration architecture, application engineering strategy, and cross-programme governance, with particular focus on complex Source-to-Pay and enterprise business processes. Key Responsibilities Enterprise Architecture & Strategy Define client's enterprise integration and application architecture vision aligned to business and digital strategy. Establish integration and application development standards, reference architectures, and governance frameworks. Lead enterprise integration strategy across cloud, hybrid, and on-premise ecosystems. Drive adoption of modern architecture patterns including API-led, event-driven, and microservices architectures. Develop integration and application roadmaps supporting organisational transformation initiatives. Integration Architecture Leadership Serve as the principal authority for enterprise integration architecture across programmes and platforms. Design scalable, secure, and reusable integration frameworks across SAP, SaaS, and third-party systems. Lead architecture decisions spanning APIs, middleware, messaging, B2B/EDI, and data integration. Govern architectural compliance across delivery teams and strategic initiatives. Define enterprise integration patterns, accelerators, and reusable assets. Application Development Leadership Establish engineering best practices for application development. Promote modern software development approaches including DevSecOps, CI/CD, automation, and cloud-native engineering. Guide development team in designing resilient, maintainable, and high-performance applications. Drive application modernisation, rationalisation, and technical debt reduction initiatives. Enable alignment between integration architecture and application engineering models. Programme & Delivery Leadership Provide architectural leadership across multiple client programmes and transformation initiatives. Translate complex business capabilities into scalable technical solutions. Lead cross-functional collaboration between architects, developers, functional consultants, and business stakeholders. Support planning, sequencing, dependency management, and risk mitigation across enterprise initiatives. Provide oversight across design reviews, solution assurance, and quality governance. Technology Governance & Innovation Establish enterprise governance for integration platforms and application development. Evaluate emerging technologies, tools, and platforms to support innovation and optimisation. Champion automation, AI, and platform engineering capabilities. Drive continuous improvement in delivery methodologies, tooling, and engineering maturity. Stakeholder & Leadership Engagement Act as trusted advisor to senior technology and business leadership. Communicate architectural strategy and complex technical concepts to executive audiences. Influence enterprise technology decisions and investment priorities. Required Skills & Experience 12+ years of experience in enterprise integration, architecture, or application engineering roles. Proven experience operating at enterprise or principal architect level focused on Source to Pay technologies. Extensive experience designing integration solutions across complex enterprise landscapes. Strong background across integration technologies such as: SAP Integration Suite / Cloud Integration (CPI) Middleware platforms (MuleSoft, Dell Boomi, webMethods, Azure Integration Services, or similar) SAP BTP Deep understanding of: API-led architecture Event-driven architecture Microservices and cloud-native design Distributed systems architecture Strong application development and engineering leadership experience. Experience integrating enterprise platforms including SAP ECC, S/4HANA, Ariba, Oracle, and SaaS applications. Expertise in API technologies (REST, SOAP), messaging frameworks, and integration security (OAuth, SAML, JWT). Strong knowledge of B2B and EDI standards (ANSI X12, EDIFACT, cXML, IDoc). Demonstrated leadership across large transformation programmes. Excellent stakeholder engagement and executive communication skills. Preferred Qualifications Experience with SAP Ariba, Cloud Integration Gateway (CIG), and SAP BTP Experience defining enterprise architecture or technology strategies. Exposure to multi-cloud environments (Azure, AWS, GCP). Experience with DevSecOps, platform engineering, and automation frameworks. TOGAF, SAP, cloud, or integration platform certifications. Leadership & Personal Attributes Strategic thinker with strong enterprise vision. Influential leader capable of driving organisational change. Strong mentoring and capability-building mindset. Commercially aware with strong business alignment. Collaborative, pragmatic, and outcome-focused. Comfortable operating in complex global transformation environments.
Program Manager - AI Transformation Location: London, UK Duration: Permanent We are seeking an experienced Program Manager to lead and govern large scale AI Transformation engagements across clients in the UK and Europe. This role requires a strategic leader with deep expertise in delivering complex AI, GenAI, Agentic AI, Data and Digital Transformation programs while managing executive stakeholders and cross functional delivery teams. The ideal candidate will serve as a trusted advisor to senior leadership, driving AI adoption, business value realization, and enterprise scale change management. Key Responsibilities Lead end to end delivery of large scale AI Transformation programs, including Generative AI, Agentic AI, Intelligent Automation, Data Modernization, and Digital Engineering initiatives. Define program vision, roadmap, governance framework, value realization approach, and transformation strategy aligned with client business objectives. Drive AI adoption across business functions through operating model transformation, process redesign, and organizational change management. Manage multi workstream programs involving business, technology, data, security, and operations teams across multiple geographies. Establish robust governance structures including steering committees, PMO controls, risk management and reporting. Ensure successful delivery against overall scope, budget, timeline, quality, and business outcomes. Build trusted relationships with CXOs, business leaders, and AI leaders. Support business development activities including RFPs, proposals, solution shaping, and transformation roadmaps. Identify opportunities to expand AI led transformation initiatives and create measurable business value. Partner with account leadership teams to drive customer success and long term strategic engagements. Lead distributed teams comprising Program Managers, AI Consultants, Architects, Data Scientists, Engineers, Change Managers, and Business Analysts. Build a culture of innovation, accountability, collaboration, and continuous improvement. Required Qualifications Proven experience delivering large scale AI, Data, Cloud, Digital, or Enterprise Transformation engagements. Good understanding of Generative AI (LLMs, RAG, AI Agents), Agentic AI & Autonomous Workflows, Data & Analytics Platforms, Cloud Ecosystems (Azure, AWS, GCP), and AI Governance, Responsible AI, and Security. Excellent stakeholder management and executive communication skills. Preferred Qualifications Experience in consulting, technology services, or global system integrators. Certifications such as PMP, PgMP, PRINCE2, Agile, SAFe, PMI ACP, or equivalent. Key Competencies AI Transformation Leadership Strategic Program Management Executive Stakeholder Management Digital & Business Transformation Governance & Risk Management Cross Cultural Leadership Value Realization & Business Outcome Focus Personal Attributes High analytical skills High degree of initiative and flexibility High customer orientation High quality awareness Excellent verbal and written communication skills
06/07/2026
Full time
Program Manager - AI Transformation Location: London, UK Duration: Permanent We are seeking an experienced Program Manager to lead and govern large scale AI Transformation engagements across clients in the UK and Europe. This role requires a strategic leader with deep expertise in delivering complex AI, GenAI, Agentic AI, Data and Digital Transformation programs while managing executive stakeholders and cross functional delivery teams. The ideal candidate will serve as a trusted advisor to senior leadership, driving AI adoption, business value realization, and enterprise scale change management. Key Responsibilities Lead end to end delivery of large scale AI Transformation programs, including Generative AI, Agentic AI, Intelligent Automation, Data Modernization, and Digital Engineering initiatives. Define program vision, roadmap, governance framework, value realization approach, and transformation strategy aligned with client business objectives. Drive AI adoption across business functions through operating model transformation, process redesign, and organizational change management. Manage multi workstream programs involving business, technology, data, security, and operations teams across multiple geographies. Establish robust governance structures including steering committees, PMO controls, risk management and reporting. Ensure successful delivery against overall scope, budget, timeline, quality, and business outcomes. Build trusted relationships with CXOs, business leaders, and AI leaders. Support business development activities including RFPs, proposals, solution shaping, and transformation roadmaps. Identify opportunities to expand AI led transformation initiatives and create measurable business value. Partner with account leadership teams to drive customer success and long term strategic engagements. Lead distributed teams comprising Program Managers, AI Consultants, Architects, Data Scientists, Engineers, Change Managers, and Business Analysts. Build a culture of innovation, accountability, collaboration, and continuous improvement. Required Qualifications Proven experience delivering large scale AI, Data, Cloud, Digital, or Enterprise Transformation engagements. Good understanding of Generative AI (LLMs, RAG, AI Agents), Agentic AI & Autonomous Workflows, Data & Analytics Platforms, Cloud Ecosystems (Azure, AWS, GCP), and AI Governance, Responsible AI, and Security. Excellent stakeholder management and executive communication skills. Preferred Qualifications Experience in consulting, technology services, or global system integrators. Certifications such as PMP, PgMP, PRINCE2, Agile, SAFe, PMI ACP, or equivalent. Key Competencies AI Transformation Leadership Strategic Program Management Executive Stakeholder Management Digital & Business Transformation Governance & Risk Management Cross Cultural Leadership Value Realization & Business Outcome Focus Personal Attributes High analytical skills High degree of initiative and flexibility High customer orientation High quality awareness Excellent verbal and written communication skills
tmp helps B2B marketing leaders create coherence in a chaotic world. We're looking for obsessively curious people to join us. You'll join 300 B2B experts across strategy, data, creative, media, client services, Sales activation, and shared services. Different skills brought together in integrated teams, centred around our clients: the world's most impactful tech companies. So, if you're interested in what makes the world work, if you find solving complex problems fun, and you love making the answers as simple as possible, then we'd love to hear from you. What we are looking for At tmp, we partner with leading B2Borganisationsto rethink and reinvent their customer experience in a world shaped by AI, data, and evolving buyer expectations. This role sits at the intersection of CX strategy, digital experience (DX), and AI innovation. It has been created to drive a step change in how we design, deliver, and commercialiseCX and AI-enabled solutions across our client base. You will lead and grow our DX capability, working closely with strategy, engineering, UX, and client services teams to deliver high-impact work while shaping how tmp evolves its AI-enabled offering. This is a senior, hands on leadership role combining team leadership, client strategy, and commercial ownership. What you will do: DX team leadership and capability building Lead and develop the DX team, including engineering and UX specialists Define and evolve the vision, positioning, and capabilities of the DX function Build a high performing, scalable team aligned to client and commercial needs Partner with senior leadership to ensure the DX team is integrated into broader agency delivery CX and DX strategy for clients Lead CX and digital experience strategy engagements for enterprise B2B clients Work with marketing, revenue, and digital teams to design coherent, end to end customer experiences Translate business challenges into actionable CX, UX, and technology solutions Shape projects such as: Website and platform CX strategy Customer journey and lifecycle design AI enabled experience design Act as a senior client partner, confident engaging at executive level AI innovation and operating model development Stay at the forefront of developments in AI, applying both curiosity and critical thinking Identify practical opportunities to embed AI into client solutions and internal ways of working Help define and evolve tmp's AI augmented operating model Work closely with the CSO to shape the agency's AI narrative and go to market approach Commercial growth and revenue ownership Drive growth in DX, CX, and AI related revenue streams Identify and develop new opportunities within existing and prospective clients Support and lead pitches, proposals, and capability storytelling Ensure work is delivered in a commercially effective way, balancing quality and profitability Who you are Highly curious about AI, technology, and customer experience Commercially minded, with a strong understanding of how strategy drives revenue Comfortable operating at both strategic and hands on levels Confident working with both senior executives and technical specialists A collaborative leader who can bring multiple disciplines together What you will need 8-10+ years' experience working with large B2B organisations across CX, DX, or digital strategy Proven experience leading and growing teams in an agency or consultancy environment Strong track record delivering CX, UX, or digital transformation projects Experience working with Martech and digital platforms Demonstrated experience applying or delivering projects involving AI (including GenAI) Ability to translate complex concepts into clear, actionable strategies Strong commercial acumen and experience contributing to revenue growth What we offer in return Generous holiday allowance (Plentiful PTO) Shutdown between Christmas and New Year Private healthcare and dental insurance Group income protection Salary sacrifice pension scheme Access to well being coaching or counselling sessions once a week Financial health support Parental leave - 12 Weeks Full Pay for Primary Carers and an additional 50% pay for 12 more weeks. Use our portal to access discounts and cashback at plenty of retailers. You can also sign up for our cycle to work scheme. Sustainable Future Giving. We want to help create a positive impact on our planet by donating to plant trees, track our impact and helping to reduce emissions. We are committed to building a diverse team because diversity fuels creativity and better results for everyone. We encourage applications from all backgrounds. If you need any accommodations during the process, just let us know. As an employee of tmp, we expect you to remain up to date with information security training and policies, and the company policies set out in your contract. For management roles, this includes ensuring members of your team undertake relevant training and adhere to company policies.
06/07/2026
Full time
tmp helps B2B marketing leaders create coherence in a chaotic world. We're looking for obsessively curious people to join us. You'll join 300 B2B experts across strategy, data, creative, media, client services, Sales activation, and shared services. Different skills brought together in integrated teams, centred around our clients: the world's most impactful tech companies. So, if you're interested in what makes the world work, if you find solving complex problems fun, and you love making the answers as simple as possible, then we'd love to hear from you. What we are looking for At tmp, we partner with leading B2Borganisationsto rethink and reinvent their customer experience in a world shaped by AI, data, and evolving buyer expectations. This role sits at the intersection of CX strategy, digital experience (DX), and AI innovation. It has been created to drive a step change in how we design, deliver, and commercialiseCX and AI-enabled solutions across our client base. You will lead and grow our DX capability, working closely with strategy, engineering, UX, and client services teams to deliver high-impact work while shaping how tmp evolves its AI-enabled offering. This is a senior, hands on leadership role combining team leadership, client strategy, and commercial ownership. What you will do: DX team leadership and capability building Lead and develop the DX team, including engineering and UX specialists Define and evolve the vision, positioning, and capabilities of the DX function Build a high performing, scalable team aligned to client and commercial needs Partner with senior leadership to ensure the DX team is integrated into broader agency delivery CX and DX strategy for clients Lead CX and digital experience strategy engagements for enterprise B2B clients Work with marketing, revenue, and digital teams to design coherent, end to end customer experiences Translate business challenges into actionable CX, UX, and technology solutions Shape projects such as: Website and platform CX strategy Customer journey and lifecycle design AI enabled experience design Act as a senior client partner, confident engaging at executive level AI innovation and operating model development Stay at the forefront of developments in AI, applying both curiosity and critical thinking Identify practical opportunities to embed AI into client solutions and internal ways of working Help define and evolve tmp's AI augmented operating model Work closely with the CSO to shape the agency's AI narrative and go to market approach Commercial growth and revenue ownership Drive growth in DX, CX, and AI related revenue streams Identify and develop new opportunities within existing and prospective clients Support and lead pitches, proposals, and capability storytelling Ensure work is delivered in a commercially effective way, balancing quality and profitability Who you are Highly curious about AI, technology, and customer experience Commercially minded, with a strong understanding of how strategy drives revenue Comfortable operating at both strategic and hands on levels Confident working with both senior executives and technical specialists A collaborative leader who can bring multiple disciplines together What you will need 8-10+ years' experience working with large B2B organisations across CX, DX, or digital strategy Proven experience leading and growing teams in an agency or consultancy environment Strong track record delivering CX, UX, or digital transformation projects Experience working with Martech and digital platforms Demonstrated experience applying or delivering projects involving AI (including GenAI) Ability to translate complex concepts into clear, actionable strategies Strong commercial acumen and experience contributing to revenue growth What we offer in return Generous holiday allowance (Plentiful PTO) Shutdown between Christmas and New Year Private healthcare and dental insurance Group income protection Salary sacrifice pension scheme Access to well being coaching or counselling sessions once a week Financial health support Parental leave - 12 Weeks Full Pay for Primary Carers and an additional 50% pay for 12 more weeks. Use our portal to access discounts and cashback at plenty of retailers. You can also sign up for our cycle to work scheme. Sustainable Future Giving. We want to help create a positive impact on our planet by donating to plant trees, track our impact and helping to reduce emissions. We are committed to building a diverse team because diversity fuels creativity and better results for everyone. We encourage applications from all backgrounds. If you need any accommodations during the process, just let us know. As an employee of tmp, we expect you to remain up to date with information security training and policies, and the company policies set out in your contract. For management roles, this includes ensuring members of your team undertake relevant training and adhere to company policies.
