Customer Experience Manager (CX) Customer Experience Manager (CX) The location of the role is Sheffield (hybrid working) . The duration of the contract is 5 months initially (with extension) . The pay rate on offer is 650 - 730 per day (via Umbrella) . The client is a leading financial services organisation. Role description Principal Responsibilities: Delivering Great Digital Journeys; Leading a team working on CTOp App. Processes to support our new Enablement Customer Experience priority initiatives, the primary focus is Journey mapping to improve customer experience and to help guide product owners to focus on improving reliability of their services. This work underpins a number of our transformation initiatives for 2026 as it will allow us to measure success of our products offer to our customers. Role Description Customer Experience are responsible for ensuring CTO Stakeholders, Product Owners are delivering their desired outcomes using the bank's technology products and services. This position requires a combination of technical, business analysis, strategic, and customer-focused skills to ensure the bank's technology products meet the needs of its customers, stakeholders, and the bank's business goals within CTO. It is a critical role that requires a deep understanding of stakeholder needs, technology, and financial services. The ideal candidate will have a passion for customer success and understanding customer journeys, a customer-focused mindset, championing digital technologies and a track record of delivering results in a fast-paced, dynamic environment. Key accountabilities of the role Identify and analyze high-friction customer journeys within CTO products; conduct comprehensive journey mapping and develop strategic improvement plans to enhance overall customer satisfaction. Implement the Journey Satisfaction (JSAT) Score framework to accurately measure and reflect customer satisfaction across key touchpoints. Provide expert consultancy and coaching to Customer Experience teams on journey mapping methodologies; deliver "train-the-trainer" sessions to build internal capability. Present findings, insights, and progress updates to senior stakeholders; secure sponsorship and support for key initiatives and escalate issues when necessary. Collaborate closely with Product teams to drive process and product enhancements aimed at improving the overall digital customer journey experience. Champion customer centricity by helping Product teams understand customer pain points, ensuring product development focuses on delivering exceptional customer experiences rather than feature output alone. Partner with Product teams to educate customers, improving product knowledge and adoption through targeted enablement and communication initiatives. To be successful in this role, they should meet the following requirements: Proven experience in customer success, product/journey mapping or a related field, with a track record of designing and delivering impactful improvement programs. Project Management and Business Analysis skills preferred Strong leadership and team management skills, with the ability to inspire and mentor team members to achieve shared goals. Excellent communication and collaboration abilities, capable of working effectively with cross-functional teams, stakeholders, and senior leadership. Strategic thinking and problem-solving capabilities, with experience translating customer feedback into actionable plans and measurable outcomes. Strong analytical skills, with the ability to interpret data, track key performance indicators (KPIs), and present actionable insights. Expertise in managing documentation and processes using platforms If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
10/07/2026
Contractor
Customer Experience Manager (CX) Customer Experience Manager (CX) The location of the role is Sheffield (hybrid working) . The duration of the contract is 5 months initially (with extension) . The pay rate on offer is 650 - 730 per day (via Umbrella) . The client is a leading financial services organisation. Role description Principal Responsibilities: Delivering Great Digital Journeys; Leading a team working on CTOp App. Processes to support our new Enablement Customer Experience priority initiatives, the primary focus is Journey mapping to improve customer experience and to help guide product owners to focus on improving reliability of their services. This work underpins a number of our transformation initiatives for 2026 as it will allow us to measure success of our products offer to our customers. Role Description Customer Experience are responsible for ensuring CTO Stakeholders, Product Owners are delivering their desired outcomes using the bank's technology products and services. This position requires a combination of technical, business analysis, strategic, and customer-focused skills to ensure the bank's technology products meet the needs of its customers, stakeholders, and the bank's business goals within CTO. It is a critical role that requires a deep understanding of stakeholder needs, technology, and financial services. The ideal candidate will have a passion for customer success and understanding customer journeys, a customer-focused mindset, championing digital technologies and a track record of delivering results in a fast-paced, dynamic environment. Key accountabilities of the role Identify and analyze high-friction customer journeys within CTO products; conduct comprehensive journey mapping and develop strategic improvement plans to enhance overall customer satisfaction. Implement the Journey Satisfaction (JSAT) Score framework to accurately measure and reflect customer satisfaction across key touchpoints. Provide expert consultancy and coaching to Customer Experience teams on journey mapping methodologies; deliver "train-the-trainer" sessions to build internal capability. Present findings, insights, and progress updates to senior stakeholders; secure sponsorship and support for key initiatives and escalate issues when necessary. Collaborate closely with Product teams to drive process and product enhancements aimed at improving the overall digital customer journey experience. Champion customer centricity by helping Product teams understand customer pain points, ensuring product development focuses on delivering exceptional customer experiences rather than feature output alone. Partner with Product teams to educate customers, improving product knowledge and adoption through targeted enablement and communication initiatives. To be successful in this role, they should meet the following requirements: Proven experience in customer success, product/journey mapping or a related field, with a track record of designing and delivering impactful improvement programs. Project Management and Business Analysis skills preferred Strong leadership and team management skills, with the ability to inspire and mentor team members to achieve shared goals. Excellent communication and collaboration abilities, capable of working effectively with cross-functional teams, stakeholders, and senior leadership. Strategic thinking and problem-solving capabilities, with experience translating customer feedback into actionable plans and measurable outcomes. Strong analytical skills, with the ability to interpret data, track key performance indicators (KPIs), and present actionable insights. Expertise in managing documentation and processes using platforms If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
This role offers a competitive salary, hybrid working (London with 2 days in the office, Thursdays mandatory), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this. Salary £73,000 - £80,000 per annum Location: London/Hybrid (2 days in the office, Thursdays mandatory) Please note: Although we acknowledge that the use of AI tools can be helpful, we want your application to represent you. Please ensure your CV and statement of suitability (if asked to send in this advert) reflect your own voice and experiences. About the role Are you a technical security expert who thrives at the intersection of strategy and hands on execution? We are looking for a Cyber Security Manager to lead our operational technical security domain. You will be the go to authority for infrastructure and cloud security, managing a focused team and partnering with the wider business to ensure our digital ecosystem remains resilient against emerging threats. In this role, you won't just be monitoring dashboards; you will be shaping our security strategy, driving vulnerability management, and embedding a "security by design" culture across our product development life cycle. This is a pivotal role where you will have direct influence over our security posture. You'll report directly to the Head of Information Security & Technology Risk, giving you a high visibility platform to drive change. Key responsibilities include: Technical Leadership: Manage and mentor a small technical security team (currently 1 direct report), overseeing all technical aspects of security from Infrastructure to DevSecOps. Cloud & Infrastructure Custodian: Lead security initiatives across AWS, Google Workspace, Microsoft, and Salesforce. You will ensure our cloud environments and architecture meet the highest standards. Vulnerability Management: Serve as the primary point of contact for penetration testing, vulnerability and patch management. You'll coordinate with technical teams to ensure vulnerabilities are identified, negotiated, and remediated swiftly. Strategic Partnership: Work hand in hand with our Managed Service Provider (MSP) for 24/7 monitoring, incident response, and threat resolution. Risk & Evolution: Conduct cyber risk evaluations for all new technologies and service changes, ensuring security scales with our innovation. Tool Ownership: Act as the internal expert and administrator for our Varonis and Wiz security platforms. Product Security: Partner directly with a specific Product Area to provide expert advice during all stages of development. About you: Expertise: Strong technical knowledge of AWS, Microsoft 365, Azure, and Salesforce (or a strong willingness to master the latter). Certifications: CISM, CISSP, or equivalent professional qualifications. Strategic Mindset: Proven experience in security strategy, incident management, and infrastructure security. Communication: The ability to translate complex technical risks into "plain English" for non technical stakeholders. You are friendly, approachable, and a natural collaborator. Drive: You are a self starter who can manage your own workload and lead a team with minimal supervision. We work hard and play hard. Practical experience with PCI DSS compliance. Background in Data Protection/Management. The interview process for this role involves: 30 minute screening call with members of the Security Team via MS Teams. 60-90 minute Competency-based and scenario-based interview via MS Teams Benefits We also have these benefits for you to consider: 35 hour working week Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days Excellent pension scheme - when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service) Annual Award (depending on employee and company performance) Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months) A discretionary death in service benefit provision equivalent to six times your annual salary Free access to Which? member content and free access to Which? money & legal helplines Free wills for all Which? employees, plus, partners of employees can make their will at cost price. Discount site Pluxee which offers large off every day shopping and holidays Work from (almost) anywhere" for 4 weeks of the year policy A great work life balance (all our roles are now hybrid), offering flexible working options e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at . About Which? Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site. We're proud to be ranked 3rd in the 'Top 25 Inclusive Employers' List 2024. We welcome applications from everyone, because we value diversity, and are committed to maintaining an inclusive culture where all can thrive and reach their full potential-because diverse perspectives help us better understand and positively impact consumers. As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email . Find out more about the Disability Confident Interview Scheme here. Please note: You must meet the essential criteria listed within the Role Profile, to have your application reviewed. We are unable to accept applications by email. Only candidates who apply by completing the online application via the careers site will be considered. We reserve the right to withdraw this advert at any given time due to the number of applications received. Cyber Security Manager.docx.pdf
10/07/2026
Full time
This role offers a competitive salary, hybrid working (London with 2 days in the office, Thursdays mandatory), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this. Salary £73,000 - £80,000 per annum Location: London/Hybrid (2 days in the office, Thursdays mandatory) Please note: Although we acknowledge that the use of AI tools can be helpful, we want your application to represent you. Please ensure your CV and statement of suitability (if asked to send in this advert) reflect your own voice and experiences. About the role Are you a technical security expert who thrives at the intersection of strategy and hands on execution? We are looking for a Cyber Security Manager to lead our operational technical security domain. You will be the go to authority for infrastructure and cloud security, managing a focused team and partnering with the wider business to ensure our digital ecosystem remains resilient against emerging threats. In this role, you won't just be monitoring dashboards; you will be shaping our security strategy, driving vulnerability management, and embedding a "security by design" culture across our product development life cycle. This is a pivotal role where you will have direct influence over our security posture. You'll report directly to the Head of Information Security & Technology Risk, giving you a high visibility platform to drive change. Key responsibilities include: Technical Leadership: Manage and mentor a small technical security team (currently 1 direct report), overseeing all technical aspects of security from Infrastructure to DevSecOps. Cloud & Infrastructure Custodian: Lead security initiatives across AWS, Google Workspace, Microsoft, and Salesforce. You will ensure our cloud environments and architecture meet the highest standards. Vulnerability Management: Serve as the primary point of contact for penetration testing, vulnerability and patch management. You'll coordinate with technical teams to ensure vulnerabilities are identified, negotiated, and remediated swiftly. Strategic Partnership: Work hand in hand with our Managed Service Provider (MSP) for 24/7 monitoring, incident response, and threat resolution. Risk & Evolution: Conduct cyber risk evaluations for all new technologies and service changes, ensuring security scales with our innovation. Tool Ownership: Act as the internal expert and administrator for our Varonis and Wiz security platforms. Product Security: Partner directly with a specific Product Area to provide expert advice during all stages of development. About you: Expertise: Strong technical knowledge of AWS, Microsoft 365, Azure, and Salesforce (or a strong willingness to master the latter). Certifications: CISM, CISSP, or equivalent professional qualifications. Strategic Mindset: Proven experience in security strategy, incident management, and infrastructure security. Communication: The ability to translate complex technical risks into "plain English" for non technical stakeholders. You are friendly, approachable, and a natural collaborator. Drive: You are a self starter who can manage your own workload and lead a team with minimal supervision. We work hard and play hard. Practical experience with PCI DSS compliance. Background in Data Protection/Management. The interview process for this role involves: 30 minute screening call with members of the Security Team via MS Teams. 60-90 minute Competency-based and scenario-based interview via MS Teams Benefits We also have these benefits for you to consider: 35 hour working week Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days Excellent pension scheme - when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service) Annual Award (depending on employee and company performance) Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months) A discretionary death in service benefit provision equivalent to six times your annual salary Free access to Which? member content and free access to Which? money & legal helplines Free wills for all Which? employees, plus, partners of employees can make their will at cost price. Discount site Pluxee which offers large off every day shopping and holidays Work from (almost) anywhere" for 4 weeks of the year policy A great work life balance (all our roles are now hybrid), offering flexible working options e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at . About Which? Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site. We're proud to be ranked 3rd in the 'Top 25 Inclusive Employers' List 2024. We welcome applications from everyone, because we value diversity, and are committed to maintaining an inclusive culture where all can thrive and reach their full potential-because diverse perspectives help us better understand and positively impact consumers. As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email . Find out more about the Disability Confident Interview Scheme here. Please note: You must meet the essential criteria listed within the Role Profile, to have your application reviewed. We are unable to accept applications by email. Only candidates who apply by completing the online application via the careers site will be considered. We reserve the right to withdraw this advert at any given time due to the number of applications received. Cyber Security Manager.docx.pdf
Senior Principle Agentic AI OrchestratorApplylocations: United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR111457 Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. Agentic AI Orchestrator Professional Services AI & Digital Solutions EMEAAs an Agentic AI Orchestrator at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation.You will partner directly with strategic customers across the EMEA region - leading with a consultative approach, moving with the agility that enterprise AI demands, and measuring success against customer business outcomes. At Genesys, we're transforming how organisations connect with their customers through empathy, collaboration, and innovation.This role offers the opportunity to make a lasting impact by helping enterprises move from AI exploration to continuous transformation - and to shape how that transformation capability is built and scaled within the organisation. What You'll Do Advise, Influence & Drive Adoption Lead discovery and strategy alignment - partner with Genesys CX Advisors, Solution Consultants, and customer stakeholders to identify AI use cases, assess feasibility and value, and translate business KPIs into actionable technical priorities Surface the real problem beneath the presenting symptom - use data, evaluation outputs, and systematic analysis to form precise hypotheses and direct where intervention has the most leverage Influence adoption through credibility: when customers are blocked, uncertain, or sceptical, resolve it through evidence and clearly articulated reasoning Translate data-driven findings into executive-ready narratives - present complex AI performance insights, business impact, and recommendations with the clarity and confidence that influences C-level decisions Design and Architecture Define reference architectures, integration patterns, and data flows for AI-powered experience orchestration - adapting the approach iteratively as customer context and data reveals new priorities Lead process-redesign workshops to create seamless, channel-agnostic CX - facilitated with a consultative approach that builds customer ownership of the solution Ensure all designs comply with Genesys and customer security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable) Prototype and Implementation Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related product suites - moving from hypothesis to working prototype at pace, and adjusting direction when the evidence requires it Integrate Genesys AI components with customer CRM, ERP, and third-party systems Establish implementation KPIs and analytics to measure model and journey performance from day one - not as an afterthought AI Engineering & Outcome-Oriented Delivery Design and implement evaluation frameworks to measure AI solution quality in production: intent accuracy, retrieval groundedness, response relevance, agent goal completion, and policy adherence Build automated eval pipelines that enable rapid, systematic iteration across prompt variants, guardrail configurations, and model versions Architect agentic systems with precision: define agent topology, design tool schemas, and engineer orchestration logic. Measure success through production adoption and demonstrable outcome improvement - use outcome data as the primary signal for where to focus next Optimisation and Continuous Improvement Define baseline metrics at engagement start and iterate relentlessly Evaluate solution performance against KPIs and refine designs based on data-driven insights, changing direction quickly when the data signals it Collaborate with Customer Success and Professional Services teams to hand over production-ready assets and roadmaps Codify field learnings into reusable frameworks, evaluation standards, and accelerators that scale capability beyond individual engagements Governance, Ethics, and Enablement Champion responsible AI design principles and apply guardrails to prevent bias or unsafe responses Adhere to Genesys ethical standards and compliance frameworks Mentor customer, partner, and internal teams to build long-term AI maturity and self-sufficiency - transferring expertise, not just delivering outcomes Feed well-formed, evidence-backed field signal to product and solution teams - precise enough to influence roadmap priorities directly What We're Looking For Experience Bachelor's degree (Master's preferred) in Computer Science, Information Technology, Data Science, or a related discipline 8-12 years of combined experience across AI implementation, CX/CCaaS platform consulting, or technical solution architecture - demonstrated through overlap and measurable customer impact, not additive year counts across separate tracks Extensive on-field experience implementing or supporting CX, CRM, or AI orchestration platforms (e.g., Genesys Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow, or similar) Hands-on experience with agentic AI systems: building, evaluating, or operating LLM-powered agents in production contexts Demonstrated experience working with APIs, data pipelines, and modern cloud environments (AWS, Azure, GCP) Track record of mentoring or developing technical peers and codifying expertise into approaches others can build on Consultative & Customer-Facing Skills Proven autonomy inside complex enterprise accounts - leading discovery, shaping scope, managing stakeholder expectations, and building trust without hand-holding Comfortable operating without a defined playbook - able to form and test hypotheses under ambiguity, pivot quickly when the data signals a change, and bring stakeholders along through the process Translates data-driven findings into executive-ready narratives: quantified outcomes, causal relationships, and clear next steps - not qualitative summaries Proven leadership in cross-functional environments and complex enterprise contexts Product instinct: able to define success metrics, surface well-formed requirements, and articulate the business case for technical decisions Experience with industry verticals such as Financial Services, Healthcare, Insurance, Retail, or Public Sector Multilingual communication ability is an advantage across the EMEA region Technical Skills CX orchestration and workflow design across multiple platforms - with a focus on outcome over architecture elegance Conversational AI and Agentic Virtual Agent implementation across voice, chat, and messaging channels Knowledge engineering: retrieval system diagnosis, RAG pipeline design, semantic coverage analysis, and knowledge optimisation for AI consumption Agentic system design: tool schema authoring, multi-agent topology, prompt engineering as a systematic discipline, and guardrail implementation for enterprise-safe agent behaviour Applied data analysis: Python for evaluation scripting, log analysis, and integration development; SQL for operational data querying - AI-assisted development tooling expected and encouraged Deep working knowledge of one or more enterprise CCaaS or Agentic AI platforms - Genesys Cloud preferred, or equivalent such as Google CCAI, Salesforce, AWS Connect, NICE CXone, Sierra, Decagon, or Cognigy; demonstrated expertise in deploying and optimising conversational or agentic AI solutions on any of these platforms is equally valued Data and integration expertise: REST APIs, event-driven architecture, JSON Cloud infrastructure familiarity: provisioning, access control, and cost management (AWS preferred) Data governance, security compliance, and responsible AI design principles Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process . click apply for full job details
09/07/2026
Full time
Senior Principle Agentic AI OrchestratorApplylocations: United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR111457 Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. Agentic AI Orchestrator Professional Services AI & Digital Solutions EMEAAs an Agentic AI Orchestrator at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation.You will partner directly with strategic customers across the EMEA region - leading with a consultative approach, moving with the agility that enterprise AI demands, and measuring success against customer business outcomes. At Genesys, we're transforming how organisations connect with their customers through empathy, collaboration, and innovation.This role offers the opportunity to make a lasting impact by helping enterprises move from AI exploration to continuous transformation - and to shape how that transformation capability is built and scaled within the organisation. What You'll Do Advise, Influence & Drive Adoption Lead discovery and strategy alignment - partner with Genesys CX Advisors, Solution Consultants, and customer stakeholders to identify AI use cases, assess feasibility and value, and translate business KPIs into actionable technical priorities Surface the real problem beneath the presenting symptom - use data, evaluation outputs, and systematic analysis to form precise hypotheses and direct where intervention has the most leverage Influence adoption through credibility: when customers are blocked, uncertain, or sceptical, resolve it through evidence and clearly articulated reasoning Translate data-driven findings into executive-ready narratives - present complex AI performance insights, business impact, and recommendations with the clarity and confidence that influences C-level decisions Design and Architecture Define reference architectures, integration patterns, and data flows for AI-powered experience orchestration - adapting the approach iteratively as customer context and data reveals new priorities Lead process-redesign workshops to create seamless, channel-agnostic CX - facilitated with a consultative approach that builds customer ownership of the solution Ensure all designs comply with Genesys and customer security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable) Prototype and Implementation Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related product suites - moving from hypothesis to working prototype at pace, and adjusting direction when the evidence requires it Integrate Genesys AI components with customer CRM, ERP, and third-party systems Establish implementation KPIs and analytics to measure model and journey performance from day one - not as an afterthought AI Engineering & Outcome-Oriented Delivery Design and implement evaluation frameworks to measure AI solution quality in production: intent accuracy, retrieval groundedness, response relevance, agent goal completion, and policy adherence Build automated eval pipelines that enable rapid, systematic iteration across prompt variants, guardrail configurations, and model versions Architect agentic systems with precision: define agent topology, design tool schemas, and engineer orchestration logic. Measure success through production adoption and demonstrable outcome improvement - use outcome data as the primary signal for where to focus next Optimisation and Continuous Improvement Define baseline metrics at engagement start and iterate relentlessly Evaluate solution performance against KPIs and refine designs based on data-driven insights, changing direction quickly when the data signals it Collaborate with Customer Success and Professional Services teams to hand over production-ready assets and roadmaps Codify field learnings into reusable frameworks, evaluation standards, and accelerators that scale capability beyond individual engagements Governance, Ethics, and Enablement Champion responsible AI design principles and apply guardrails to prevent bias or unsafe responses Adhere to Genesys ethical standards and compliance frameworks Mentor customer, partner, and internal teams to build long-term AI maturity and self-sufficiency - transferring expertise, not just delivering outcomes Feed well-formed, evidence-backed field signal to product and solution teams - precise enough to influence roadmap priorities directly What We're Looking For Experience Bachelor's degree (Master's preferred) in Computer Science, Information Technology, Data Science, or a related discipline 8-12 years of combined experience across AI implementation, CX/CCaaS platform consulting, or technical solution architecture - demonstrated through overlap and measurable customer impact, not additive year counts across separate tracks Extensive on-field experience implementing or supporting CX, CRM, or AI orchestration platforms (e.g., Genesys Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow, or similar) Hands-on experience with agentic AI systems: building, evaluating, or operating LLM-powered agents in production contexts Demonstrated experience working with APIs, data pipelines, and modern cloud environments (AWS, Azure, GCP) Track record of mentoring or developing technical peers and codifying expertise into approaches others can build on Consultative & Customer-Facing Skills Proven autonomy inside complex enterprise accounts - leading discovery, shaping scope, managing stakeholder expectations, and building trust without hand-holding Comfortable operating without a defined playbook - able to form and test hypotheses under ambiguity, pivot quickly when the data signals a change, and bring stakeholders along through the process Translates data-driven findings into executive-ready narratives: quantified outcomes, causal relationships, and clear next steps - not qualitative summaries Proven leadership in cross-functional environments and complex enterprise contexts Product instinct: able to define success metrics, surface well-formed requirements, and articulate the business case for technical decisions Experience with industry verticals such as Financial Services, Healthcare, Insurance, Retail, or Public Sector Multilingual communication ability is an advantage across the EMEA region Technical Skills CX orchestration and workflow design across multiple platforms - with a focus on outcome over architecture elegance Conversational AI and Agentic Virtual Agent implementation across voice, chat, and messaging channels Knowledge engineering: retrieval system diagnosis, RAG pipeline design, semantic coverage analysis, and knowledge optimisation for AI consumption Agentic system design: tool schema authoring, multi-agent topology, prompt engineering as a systematic discipline, and guardrail implementation for enterprise-safe agent behaviour Applied data analysis: Python for evaluation scripting, log analysis, and integration development; SQL for operational data querying - AI-assisted development tooling expected and encouraged Deep working knowledge of one or more enterprise CCaaS or Agentic AI platforms - Genesys Cloud preferred, or equivalent such as Google CCAI, Salesforce, AWS Connect, NICE CXone, Sierra, Decagon, or Cognigy; demonstrated expertise in deploying and optimising conversational or agentic AI solutions on any of these platforms is equally valued Data and integration expertise: REST APIs, event-driven architecture, JSON Cloud infrastructure familiarity: provisioning, access control, and cost management (AWS preferred) Data governance, security compliance, and responsible AI design principles Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process . click apply for full job details
We are on the lookout for a Principal Embedded Application Engineer to join the Software Team. Overview Sepura TETRA digital radio products are similar to mobile phones, but also provide robust, long range, secure communication in harsh environments to public safety, military, transport, utilities, and commercial customers. Sepura offers a broad range of radio products, support tools, and accessories. Our next generation products will need to meet similar requirements while utilising broadband communication and platform technologies. This role will focus on the development, configuration and tuning of Sepura's Mission Critical Services, the broadband based communication standard that forms the core technology for the UK's new Emergency Services Network (ESN). Ideally, candidates will demonstrate experience gained over the full software development life cycle and be comfortable discussing ideas and solutions with others to design new components and resolve issues in legacy components. Role Reporting to the Services Team Leader, this role focuses on the development of embedded application software components for digital radio products and their accessories on embedded Linux / Android platforms. Key Responsibilities Design, implementation and testing of embedded application software for Sepura digital radio products across operating systems including Embedded Linux and Android. Definition and planning of software tasks at the component level. Production of architectural, design and test specifications. Participation in project planning and technical reviews. Integration testing, investigation and resolution of issues. Day to Day Our customer base spans many industries and markets worldwide. TETRA and LTE solutions are developed specifically for users facing critical communication challenges. You will be supported by your manager and team, and collaborate with other departments across the business. The Software teams follow an Agile development process centred on Scrum ceremonies. This role requires security clearance. What you need to succeed Required Skills and Experience Education: Bachelor's or Master's degree in Electrical Engineering, Computer Science, or a related field. Experience: 10+ years of professional experience developing Linux and Android applications with a strong background in C and Java. Technical Proficiency: Solid background in embedded software development, particularly in the user space (C). Good understanding of RTOS and embedded software systems. Experience with Android app development (Java) and modern app architecture. Demonstratable skills in test driven development in both embedded C and Android app spaces. Ability to interpret and apply complex specifications (e.g., ETSI/3GPP/RFC) in both embedded C and Android app spaces. Ability to work across software disciplines (a true generalist). Capability to work in a technical capacity with suppliers and customers. Ability to take ownership and provide technical leadership in both embedded C and Android app spaces. Demonstratable skills in scoping large multidisciplinary projects with attention to detail. Preferred (Nice to Have) Experience in mission critical or safety critical communication systems. Knowledge of TETRA, DMR, LTE/MCX or similar communication standards. Experience with ARM platforms, RTOS environments, or multi core optimisation.
08/07/2026
Full time
We are on the lookout for a Principal Embedded Application Engineer to join the Software Team. Overview Sepura TETRA digital radio products are similar to mobile phones, but also provide robust, long range, secure communication in harsh environments to public safety, military, transport, utilities, and commercial customers. Sepura offers a broad range of radio products, support tools, and accessories. Our next generation products will need to meet similar requirements while utilising broadband communication and platform technologies. This role will focus on the development, configuration and tuning of Sepura's Mission Critical Services, the broadband based communication standard that forms the core technology for the UK's new Emergency Services Network (ESN). Ideally, candidates will demonstrate experience gained over the full software development life cycle and be comfortable discussing ideas and solutions with others to design new components and resolve issues in legacy components. Role Reporting to the Services Team Leader, this role focuses on the development of embedded application software components for digital radio products and their accessories on embedded Linux / Android platforms. Key Responsibilities Design, implementation and testing of embedded application software for Sepura digital radio products across operating systems including Embedded Linux and Android. Definition and planning of software tasks at the component level. Production of architectural, design and test specifications. Participation in project planning and technical reviews. Integration testing, investigation and resolution of issues. Day to Day Our customer base spans many industries and markets worldwide. TETRA and LTE solutions are developed specifically for users facing critical communication challenges. You will be supported by your manager and team, and collaborate with other departments across the business. The Software teams follow an Agile development process centred on Scrum ceremonies. This role requires security clearance. What you need to succeed Required Skills and Experience Education: Bachelor's or Master's degree in Electrical Engineering, Computer Science, or a related field. Experience: 10+ years of professional experience developing Linux and Android applications with a strong background in C and Java. Technical Proficiency: Solid background in embedded software development, particularly in the user space (C). Good understanding of RTOS and embedded software systems. Experience with Android app development (Java) and modern app architecture. Demonstratable skills in test driven development in both embedded C and Android app spaces. Ability to interpret and apply complex specifications (e.g., ETSI/3GPP/RFC) in both embedded C and Android app spaces. Ability to work across software disciplines (a true generalist). Capability to work in a technical capacity with suppliers and customers. Ability to take ownership and provide technical leadership in both embedded C and Android app spaces. Demonstratable skills in scoping large multidisciplinary projects with attention to detail. Preferred (Nice to Have) Experience in mission critical or safety critical communication systems. Knowledge of TETRA, DMR, LTE/MCX or similar communication standards. Experience with ARM platforms, RTOS environments, or multi core optimisation.
We are looking for a Optimisation Manager contractor to join us at the start of August for a 3 month contract. You will execute and run daily, high-velocity site optimisation and continuous improvement initiatives. Reporting directly to the Optimisation Lead , you will be the driving force behind the day-to-day execution of our Rapid Iteration & Optimisation (RIO) framework. You will sit at the intersection of data, technology, and execution-translating tactical roadmaps into live, performance-enhancing site updates. Working hand-in-hand with the Paid Media, CX, and Development teams, you will turn Real Time trading insights into immediate, measurable business growth for our global clients. What You'll Be Doing Execution of Site Optimisation & RIO Roadmap Daily Campaign Management: Own the hands-on execution and QA of the weekly site optimisation roadmap, ensuring rapid deployment and zero-defect delivery of experiments and content updates. A/B Testing & Personalisation: Build, launch, and monitor A/B tests, multivariate tests, and personalisation campaigns designed to immediately boost Real Time trading performance and conversion rates (CRO). Cross-Functional Coordination: Collaborate daily with copywriters, designers, developers, and the Paid Media team to coordinate asset production and ensure rapid execution of updates. Performance Analysis & Reporting Real Time Monitoring: Keep a finger on the pulse of live campaign performance, monitoring Real Time analytics suites to identify sudden performance drops, bugs, or immediate conversion opportunities. Insights Translation: Synthesize complex data from test results into actionable recommendations. Help the Optimisation Lead compile weekly performance reports demonstrating trading uplift and ROI. Audience Segmentation: Utilise Customer Data Platforms (CDPs) and web analytics tools to build, manage, and optimize dynamic audience segments for targeted messaging. Technology & Platform Operations Platform Operations: Act as the super-user and administrator for our stack of site optimization, analytics, and content management platforms. Data Quality & Tagging: Ensure tracking codes, analytics tags, and event-tracking parameters are correctly implemented on all optimized pages to safeguard data integrity. What We Want From You We are looking for an execution-focused digital specialist who is highly organized, agile, and obsessed with conversion rate optimization (CRO) and Real Time performance. Technical Skills & Experience Site Optimisation Platforms: Proven hands-on experience using optimization and A/B testing software (eg, Optimizely, VWO, Adobe Target, Siteimprove, or similar meta-optimisation tools). Analytics Suites: Proficient in setting up custom reports, segments, and event tracking in web analytics suites (eg, Google Analytics 4, Adobe Analytics, Amplitude). Content Management Systems (CMS): Experience editing, publishing, and running personalization initiatives within enterprise CMS platforms (eg, Adobe Experience Manager, Sitecore, or Shopify). Customer Data Platforms (CDPs): Familiarity with how CDPs (eg, Segment, Tealium) ingest and activate audience data for Real Time personalization is highly desirable. Basic Frontend Knowledge: A foundational understanding of HTML, CSS, and JavaScript (specifically how they affect browser rendering and A/B test implementation) is a significant plus. Execution & Mindset High Velocity: A "rapid delivery" mindset. You thrive in fast-paced environments and love seeing your work go live to drive immediate commercial impact. Agile Competency: Comfort working in agile sprint cycles, managing weekly backlogs, and juggling multiple fast-turnaround tasks simultaneously. Analytical Thinking: Naturally curious and highly analytical. You don't just look at data; you look for the "why" behind user behavior. Collaborative Communicator: Excellent interpersonal skills with the ability to bridge the gap between creative, technical, and commercial stakeholders. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.
06/07/2026
Contractor
We are looking for a Optimisation Manager contractor to join us at the start of August for a 3 month contract. You will execute and run daily, high-velocity site optimisation and continuous improvement initiatives. Reporting directly to the Optimisation Lead , you will be the driving force behind the day-to-day execution of our Rapid Iteration & Optimisation (RIO) framework. You will sit at the intersection of data, technology, and execution-translating tactical roadmaps into live, performance-enhancing site updates. Working hand-in-hand with the Paid Media, CX, and Development teams, you will turn Real Time trading insights into immediate, measurable business growth for our global clients. What You'll Be Doing Execution of Site Optimisation & RIO Roadmap Daily Campaign Management: Own the hands-on execution and QA of the weekly site optimisation roadmap, ensuring rapid deployment and zero-defect delivery of experiments and content updates. A/B Testing & Personalisation: Build, launch, and monitor A/B tests, multivariate tests, and personalisation campaigns designed to immediately boost Real Time trading performance and conversion rates (CRO). Cross-Functional Coordination: Collaborate daily with copywriters, designers, developers, and the Paid Media team to coordinate asset production and ensure rapid execution of updates. Performance Analysis & Reporting Real Time Monitoring: Keep a finger on the pulse of live campaign performance, monitoring Real Time analytics suites to identify sudden performance drops, bugs, or immediate conversion opportunities. Insights Translation: Synthesize complex data from test results into actionable recommendations. Help the Optimisation Lead compile weekly performance reports demonstrating trading uplift and ROI. Audience Segmentation: Utilise Customer Data Platforms (CDPs) and web analytics tools to build, manage, and optimize dynamic audience segments for targeted messaging. Technology & Platform Operations Platform Operations: Act as the super-user and administrator for our stack of site optimization, analytics, and content management platforms. Data Quality & Tagging: Ensure tracking codes, analytics tags, and event-tracking parameters are correctly implemented on all optimized pages to safeguard data integrity. What We Want From You We are looking for an execution-focused digital specialist who is highly organized, agile, and obsessed with conversion rate optimization (CRO) and Real Time performance. Technical Skills & Experience Site Optimisation Platforms: Proven hands-on experience using optimization and A/B testing software (eg, Optimizely, VWO, Adobe Target, Siteimprove, or similar meta-optimisation tools). Analytics Suites: Proficient in setting up custom reports, segments, and event tracking in web analytics suites (eg, Google Analytics 4, Adobe Analytics, Amplitude). Content Management Systems (CMS): Experience editing, publishing, and running personalization initiatives within enterprise CMS platforms (eg, Adobe Experience Manager, Sitecore, or Shopify). Customer Data Platforms (CDPs): Familiarity with how CDPs (eg, Segment, Tealium) ingest and activate audience data for Real Time personalization is highly desirable. Basic Frontend Knowledge: A foundational understanding of HTML, CSS, and JavaScript (specifically how they affect browser rendering and A/B test implementation) is a significant plus. Execution & Mindset High Velocity: A "rapid delivery" mindset. You thrive in fast-paced environments and love seeing your work go live to drive immediate commercial impact. Agile Competency: Comfort working in agile sprint cycles, managing weekly backlogs, and juggling multiple fast-turnaround tasks simultaneously. Analytical Thinking: Naturally curious and highly analytical. You don't just look at data; you look for the "why" behind user behavior. Collaborative Communicator: Excellent interpersonal skills with the ability to bridge the gap between creative, technical, and commercial stakeholders. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Digital Application Services (DAS) delivers and supports the applications, platforms and digital capabilities that enable effective business operations. It plays a key role in modernising services, improving resilience and ensuring teams have the tools to operate efficiently. Within DAS, the Business Analysis and Customer Experience (BA & CX) team drives technology-enabled change across digital services. Working closely with product, engineering and operational teams, it defines requirements, analyses impacts and supports the delivery of robust, scalable, user-centred solutions, with a strong focus on continuous improvement. We are looking for a strong Technical Business Analyst to work on complex digital and technology change. This role is suited to an experienced analyst who is equally comfortable working with business stakeholders and technical delivery teams, and who can translate business needs into clear, structured and actionable requirements for design, build, test and implementation. You will take ownership of analysis across the full delivery lifecycle, from discovery and definition through to delivery support and continuous improvement. You will be expected to analyse processes, systems, integrations, APIs, data flows and business rules, and to produce high-quality artefacts that support solution design and delivery. You will work closely with product owners, engineers, architects, testers, delivery managers and operational stakeholders to ensure solutions are feasible, well-defined, traceable and aligned to customer, business and regulatory needs. Where purpose meets career Training & Growth - Be part of an established Business Analysis community with strong ways of working, peer support and real opportunities to build delivery and technical analysis skills. The role also offers exposure to complex digital change, helping candidates grow fast and broaden their experience. Variety & Collaboration - This role offers the chance to work across teams, projects and clients, giving candidates broader experience and more variety in their day-to-day work. Alongside the local account team, they are also part of a wider BA and CX practice, with strong collaboration, shared standards and support. Impact - Work on services that reach millions of users and deliver outcomes that matter. The scale, complexity and service impact make this a motivating role for candidates who want their analysis to drive meaningful change. Key Responsibilities As a Technical Business Analyst you will: Lead analysis activities across discovery, design and delivery, bringing structure and clarity to complex business and technology change. Elicit, analyse and document business, functional and non-functional requirements using appropriate techniques such as workshops, interviews, observation, document analysis and data investigation. Translate business needs into clear user stories, epics, acceptance criteria, business rules and supporting artefacts that are ready for technical design, build and test. Analyse end-to-end processes, customer journeys, system interactions and operational impacts to identify improvement opportunities and inform solution options. Work closely with engineers, architects and solution designers to define system behaviour, integration points, interface requirements, API interactions and technical dependencies. Produce and maintain high-quality technical analysis artefacts including process models, data mappings, source-to-target mappings, sequence diagrams, logical flows and traceability documentation. Analyse structured and unstructured data to support solution definition, impact assessment, defect investigation and decision-making. Support backlog refinement and prioritisation with Product Owners and delivery teams, ensuring requirements are clear, testable, traceable and aligned to business value. Assess change impacts across systems, processes, data and teams, identifying risks, assumptions, constraints and dependencies. Work with test teams and stakeholders to support test scenario definition, validation, defect triage and solution acceptance. Champion customer and colleague needs throughout analysis and delivery, ensuring solutions are practical, usable and aligned to the intended experience. Collaborate effectively within agile multidisciplinary teams and contribute to continuous improvement in analysis standards, ways of working and team capability. Skills and experience we can't do without: Technical Business Analysis experience: Significant experience working as a Technical Business Analyst or Business Systems Analyst in complex technology delivery environments. Requirements definition: Proven ability to elicit, analyse and document business, functional and non-functional requirements, and to produce high-quality user stories, acceptance criteria and supporting analysis artefacts. API and integration analysis: Strong experience analysing APIs, integrations, interfaces, system interactions, integration patterns and technical dependencies across complex application landscapes. Data mapping, data flows and SQL: Hands on experience working with data mapping, data flows, with the ability to write or interpret SQL queries and understand underlying data structures. Process modelling and design artefacts: Ability to produce clear, structured documentation including process models, process flows, workflow diagrams, sequence diagrams, data flows, business rules and other supporting design artefacts. Impact assessment: Proven ability to assess change impacts across processes, systems, integrations, data, teams and customers, identifying risks, assumptions, constraints and dependencies to support informed decision-making. Agile delivery: Proven experience working in agile multidisciplinary teams, supporting backlog refinement, iterative delivery and collaboration across product, engineering, architecture and test. Stakeholder management: Strong stakeholder engagement, facilitation, communication and influencing skills, with the ability to work effectively with both technical and non-technical audiences. Problem solving and delivery focus: Strong analytical thinking, structured problem-solving and the ability to manage ambiguity while maintaining pace and quality. Tools: Practical experience using analysis and collaboration tools such as JIRA, Confluence, Visio, Draw.io or equivalent. Security clearance: SC cleared or eligible to obtain SC clearance. 25 days annual paid leave plus national holidays Pension scheme with contributions matched up to 10% Private Medical Scheme Life Assurance Income Protection Unlimited learning and development opportunities We are a care leaver friendly employer. If you require additional support with your application, please contact our recruiter or email our dedicated mailbox. As a Disability Confident employer, we encourage applications from all candidates, particularly differently-abled applicants. We are committed to making reasonable adjustments throughout the application and assessment process. Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
06/07/2026
Full time
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Digital Application Services (DAS) delivers and supports the applications, platforms and digital capabilities that enable effective business operations. It plays a key role in modernising services, improving resilience and ensuring teams have the tools to operate efficiently. Within DAS, the Business Analysis and Customer Experience (BA & CX) team drives technology-enabled change across digital services. Working closely with product, engineering and operational teams, it defines requirements, analyses impacts and supports the delivery of robust, scalable, user-centred solutions, with a strong focus on continuous improvement. We are looking for a strong Technical Business Analyst to work on complex digital and technology change. This role is suited to an experienced analyst who is equally comfortable working with business stakeholders and technical delivery teams, and who can translate business needs into clear, structured and actionable requirements for design, build, test and implementation. You will take ownership of analysis across the full delivery lifecycle, from discovery and definition through to delivery support and continuous improvement. You will be expected to analyse processes, systems, integrations, APIs, data flows and business rules, and to produce high-quality artefacts that support solution design and delivery. You will work closely with product owners, engineers, architects, testers, delivery managers and operational stakeholders to ensure solutions are feasible, well-defined, traceable and aligned to customer, business and regulatory needs. Where purpose meets career Training & Growth - Be part of an established Business Analysis community with strong ways of working, peer support and real opportunities to build delivery and technical analysis skills. The role also offers exposure to complex digital change, helping candidates grow fast and broaden their experience. Variety & Collaboration - This role offers the chance to work across teams, projects and clients, giving candidates broader experience and more variety in their day-to-day work. Alongside the local account team, they are also part of a wider BA and CX practice, with strong collaboration, shared standards and support. Impact - Work on services that reach millions of users and deliver outcomes that matter. The scale, complexity and service impact make this a motivating role for candidates who want their analysis to drive meaningful change. Key Responsibilities As a Technical Business Analyst you will: Lead analysis activities across discovery, design and delivery, bringing structure and clarity to complex business and technology change. Elicit, analyse and document business, functional and non-functional requirements using appropriate techniques such as workshops, interviews, observation, document analysis and data investigation. Translate business needs into clear user stories, epics, acceptance criteria, business rules and supporting artefacts that are ready for technical design, build and test. Analyse end-to-end processes, customer journeys, system interactions and operational impacts to identify improvement opportunities and inform solution options. Work closely with engineers, architects and solution designers to define system behaviour, integration points, interface requirements, API interactions and technical dependencies. Produce and maintain high-quality technical analysis artefacts including process models, data mappings, source-to-target mappings, sequence diagrams, logical flows and traceability documentation. Analyse structured and unstructured data to support solution definition, impact assessment, defect investigation and decision-making. Support backlog refinement and prioritisation with Product Owners and delivery teams, ensuring requirements are clear, testable, traceable and aligned to business value. Assess change impacts across systems, processes, data and teams, identifying risks, assumptions, constraints and dependencies. Work with test teams and stakeholders to support test scenario definition, validation, defect triage and solution acceptance. Champion customer and colleague needs throughout analysis and delivery, ensuring solutions are practical, usable and aligned to the intended experience. Collaborate effectively within agile multidisciplinary teams and contribute to continuous improvement in analysis standards, ways of working and team capability. Skills and experience we can't do without: Technical Business Analysis experience: Significant experience working as a Technical Business Analyst or Business Systems Analyst in complex technology delivery environments. Requirements definition: Proven ability to elicit, analyse and document business, functional and non-functional requirements, and to produce high-quality user stories, acceptance criteria and supporting analysis artefacts. API and integration analysis: Strong experience analysing APIs, integrations, interfaces, system interactions, integration patterns and technical dependencies across complex application landscapes. Data mapping, data flows and SQL: Hands on experience working with data mapping, data flows, with the ability to write or interpret SQL queries and understand underlying data structures. Process modelling and design artefacts: Ability to produce clear, structured documentation including process models, process flows, workflow diagrams, sequence diagrams, data flows, business rules and other supporting design artefacts. Impact assessment: Proven ability to assess change impacts across processes, systems, integrations, data, teams and customers, identifying risks, assumptions, constraints and dependencies to support informed decision-making. Agile delivery: Proven experience working in agile multidisciplinary teams, supporting backlog refinement, iterative delivery and collaboration across product, engineering, architecture and test. Stakeholder management: Strong stakeholder engagement, facilitation, communication and influencing skills, with the ability to work effectively with both technical and non-technical audiences. Problem solving and delivery focus: Strong analytical thinking, structured problem-solving and the ability to manage ambiguity while maintaining pace and quality. Tools: Practical experience using analysis and collaboration tools such as JIRA, Confluence, Visio, Draw.io or equivalent. Security clearance: SC cleared or eligible to obtain SC clearance. 25 days annual paid leave plus national holidays Pension scheme with contributions matched up to 10% Private Medical Scheme Life Assurance Income Protection Unlimited learning and development opportunities We are a care leaver friendly employer. If you require additional support with your application, please contact our recruiter or email our dedicated mailbox. As a Disability Confident employer, we encourage applications from all candidates, particularly differently-abled applicants. We are committed to making reasonable adjustments throughout the application and assessment process. Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
About Persistent We are an AI led, platform driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y o Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q o Q and 16.2% Y o Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix Assessment 2026 and Software Product Engineering PEAK Matrix Assessment 2026. About Position Role: Senior FrontEnd Developer iOS Location: Northampton Experience: 10+ Years Job Type: Full Time Employment Mandatory Mention 3 skills: Java, iOS, Frontend What You'll Do Proven experience in customer experience (CX) design, building the user interface (UI) and user experience (UX) for iOS applications. Solid experience with Swift, Mobile architecture patterns and Test Driven Development. Deep understanding of iOS frameworks, tools, and development best practices with background in automated mobile testing and building financial applications. Development and delivery of high quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Expertise You'll Bring Required Skills Experience in product development within agile teams. Familiarity with Agile methodologies. Demonstrated success in cross functional team collaboration. Preferred Skills You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job specific technical skills. Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. For an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. Benefits Competitive salary and benefits package Culture focused on talent development with quarterly growth opportunities and company sponsored higher education and certifications Opportunity to work with cutting edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Values Driven, People Centric Inclusive Work Environment Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We support hybrid work and flexible hours to fit diverse lifestyles. Our office is accessibility friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
06/07/2026
Full time
About Persistent We are an AI led, platform driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y o Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q o Q and 16.2% Y o Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix Assessment 2026 and Software Product Engineering PEAK Matrix Assessment 2026. About Position Role: Senior FrontEnd Developer iOS Location: Northampton Experience: 10+ Years Job Type: Full Time Employment Mandatory Mention 3 skills: Java, iOS, Frontend What You'll Do Proven experience in customer experience (CX) design, building the user interface (UI) and user experience (UX) for iOS applications. Solid experience with Swift, Mobile architecture patterns and Test Driven Development. Deep understanding of iOS frameworks, tools, and development best practices with background in automated mobile testing and building financial applications. Development and delivery of high quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Expertise You'll Bring Required Skills Experience in product development within agile teams. Familiarity with Agile methodologies. Demonstrated success in cross functional team collaboration. Preferred Skills You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job specific technical skills. Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. For an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. Benefits Competitive salary and benefits package Culture focused on talent development with quarterly growth opportunities and company sponsored higher education and certifications Opportunity to work with cutting edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Values Driven, People Centric Inclusive Work Environment Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We support hybrid work and flexible hours to fit diverse lifestyles. Our office is accessibility friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
# Senior Principle Agentic AI OrchestratorOnsite Senior Level Full TimePosted: Yesterday Company LocationUnited Kingdom Remote Work PolicyOnsite SkillsPythonSQLNext.jsRESTSystem DesignEvent-Driven ArchitectureAWSAzureGCPRAGPrompt EngineeringAI AgentsGuardrailsLLMSalesforceServiceNow Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. Agentic AI Orchestrator Professional Services AI & Digital Solutions EMEAAs an Agentic AI Orchestrator at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation.You will partner directly with strategic customers across the EMEA region - leading with a consultative approach, moving with the agility that enterprise AI demands, and measuring success against customer business outcomes. At Genesys, we're transforming how organisations connect with their customers through empathy, collaboration, and innovation.This role offers the opportunity to make a lasting impact by helping enterprises move from AI exploration to continuous transformation - and to shape how that transformation capability is built and scaled within the organisation. What You'll Do Advise, Influence & Drive Adoption Lead discovery and strategy alignment - partner with Genesys CX Advisors, Solution Consultants, and customer stakeholders to identify AI use cases, assess feasibility and value, and translate business KPIs into actionable technical priorities Surface the real problem beneath the presenting symptom - use data, evaluation outputs, and systematic analysis to form precise hypotheses and direct where intervention has the most leverage Influence adoption through credibility: when customers are blocked, uncertain, or sceptical, resolve it through evidence and clearly articulated reasoning Translate data-driven findings into executive-ready narratives - present complex AI performance insights, business impact, and recommendations with the clarity and confidence that influences C-level decisions Design and Architecture Define reference architectures, integration patterns, and data flows for AI-powered experience orchestration - adapting the approach iteratively as customer context and data reveals new priorities Lead process-redesign workshops to create seamless, channel-agnostic CX - facilitated with a consultative approach that builds customer ownership of the solution Ensure all designs comply with Genesys and customer security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable) Prototype and Implementation Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related product suites - moving from hypothesis to working prototype at pace, and adjusting direction when the evidence requires it Integrate Genesys AI components with customer CRM, ERP, and third-party systems Establish implementation KPIs and analytics to measure model and journey performance from day one - not as an afterthought AI Engineering & Outcome-Oriented Delivery Design and implement evaluation frameworks to measure AI solution quality in production: intent accuracy, retrieval groundedness, response relevance, agent goal completion, and policy adherence Build automated eval pipelines that enable rapid, systematic iteration across prompt variants, guardrail configurations, and model versions Architect agentic systems with precision: define agent topology, design tool schemas, and engineer orchestration logic. Measure success through production adoption and demonstrable outcome improvement - use outcome data as the primary signal for where to focus next Optimisation and Continuous Improvement Define baseline metrics at engagement start and iterate relentlessly Evaluate solution performance against KPIs and refine designs based on data-driven insights, changing direction quickly when the data signals it Collaborate with Customer Success and Professional Services teams to hand over production-ready assets and roadmaps Codify field learnings into reusable frameworks, evaluation standards, and accelerators that scale capability beyond individual engagements Governance, Ethics, and Enablement Champion responsible AI design principles and apply guardrails to prevent bias or unsafe responses Adhere to Genesys ethical standards and compliance frameworks Mentor customer, partner, and internal teams to build long-term AI maturity and self-sufficiency - transferring expertise, not just delivering outcomes Feed well-formed, evidence-backed field signal to product and solution teams - precise enough to influence roadmap priorities directly What We're Looking For Experience Bachelor's degree (Master's preferred) in Computer Science, Information Technology, Data Science, or a related discipline 8-12 years of combined experience across AI implementation, CX/CCaaS platform consulting, or technical solution architecture - demonstrated through overlap and measurable customer impact, not additive year counts across separate tracks Extensive on-field experience implementing or supporting CX, CRM, or AI orchestration platforms (e.g., Genesys Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow, or similar) Hands-on experience with agentic AI systems: building, evaluating, or operating LLM-powered agents in production contexts Demonstrated experience working with APIs, data pipelines, and modern cloud environments (AWS, Azure, GCP) Track record of mentoring or developing technical peers and codifying expertise into approaches others can build on Consultative & Customer-Facing Skills Proven autonomy inside complex enterprise accounts - leading discovery, shaping scope, managing stakeholder expectations, and building trust without hand-holding Comfortable operating without a defined playbook - able to form and test hypotheses under ambiguity, pivot quickly when the data signals a change, and bring stakeholders along through the process Translates data-driven findings into executive-ready narratives: quantified outcomes, causal relationships, and clear next steps - not qualitative summaries Proven leadership in cross-functional environments and complex enterprise contexts Product instinct: able to define success metrics, surface well-formed requirements, and articulate the business case for technical decisions Experience with industry verticals such as Financial Services, Healthcare, Insurance, Retail, or Public Sector Multilingual communication ability is an advantage across the EMEA region Technical Skills CX orchestration and workflow design across multiple platforms - with a focus on outcome over architecture elegance Conversational AI and Agentic Virtual Agent implementation across voice, chat, and messaging channels Knowledge engineering: retrieval system diagnosis, RAG pipeline design, semantic coverage analysis, and knowledge optimisation for AI consumption Agentic system design: tool schema authoring, multi-agent topology, prompt engineering as a systematic discipline, and guardrail implementation for enterprise-safe agent behaviour Applied data analysis: Python for evaluation scripting, log analysis, and integration development; SQL for operational data querying - AI-assisted development tooling expected and encouraged Deep working knowledge of one or more enterprise CCaaS or Agentic AI platforms - Genesys Cloud preferred, or equivalent such as Google CCAI, Salesforce, AWS Connect, NICE CXone, Sierra, Decagon, or Cognigy; demonstrated expertise in deploying and optimising conversational or agentic AI solutions on any of these platforms is equally valued Data and integration expertise: REST APIs, event-driven architecture, JSON Cloud infrastructure familiarity: provisioning, access control, and cost management (AWS preferred) Data governance, security compliance, and responsible AI design principles Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person . click apply for full job details
06/07/2026
Full time
# Senior Principle Agentic AI OrchestratorOnsite Senior Level Full TimePosted: Yesterday Company LocationUnited Kingdom Remote Work PolicyOnsite SkillsPythonSQLNext.jsRESTSystem DesignEvent-Driven ArchitectureAWSAzureGCPRAGPrompt EngineeringAI AgentsGuardrailsLLMSalesforceServiceNow Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. Agentic AI Orchestrator Professional Services AI & Digital Solutions EMEAAs an Agentic AI Orchestrator at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation.You will partner directly with strategic customers across the EMEA region - leading with a consultative approach, moving with the agility that enterprise AI demands, and measuring success against customer business outcomes. At Genesys, we're transforming how organisations connect with their customers through empathy, collaboration, and innovation.This role offers the opportunity to make a lasting impact by helping enterprises move from AI exploration to continuous transformation - and to shape how that transformation capability is built and scaled within the organisation. What You'll Do Advise, Influence & Drive Adoption Lead discovery and strategy alignment - partner with Genesys CX Advisors, Solution Consultants, and customer stakeholders to identify AI use cases, assess feasibility and value, and translate business KPIs into actionable technical priorities Surface the real problem beneath the presenting symptom - use data, evaluation outputs, and systematic analysis to form precise hypotheses and direct where intervention has the most leverage Influence adoption through credibility: when customers are blocked, uncertain, or sceptical, resolve it through evidence and clearly articulated reasoning Translate data-driven findings into executive-ready narratives - present complex AI performance insights, business impact, and recommendations with the clarity and confidence that influences C-level decisions Design and Architecture Define reference architectures, integration patterns, and data flows for AI-powered experience orchestration - adapting the approach iteratively as customer context and data reveals new priorities Lead process-redesign workshops to create seamless, channel-agnostic CX - facilitated with a consultative approach that builds customer ownership of the solution Ensure all designs comply with Genesys and customer security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable) Prototype and Implementation Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related product suites - moving from hypothesis to working prototype at pace, and adjusting direction when the evidence requires it Integrate Genesys AI components with customer CRM, ERP, and third-party systems Establish implementation KPIs and analytics to measure model and journey performance from day one - not as an afterthought AI Engineering & Outcome-Oriented Delivery Design and implement evaluation frameworks to measure AI solution quality in production: intent accuracy, retrieval groundedness, response relevance, agent goal completion, and policy adherence Build automated eval pipelines that enable rapid, systematic iteration across prompt variants, guardrail configurations, and model versions Architect agentic systems with precision: define agent topology, design tool schemas, and engineer orchestration logic. Measure success through production adoption and demonstrable outcome improvement - use outcome data as the primary signal for where to focus next Optimisation and Continuous Improvement Define baseline metrics at engagement start and iterate relentlessly Evaluate solution performance against KPIs and refine designs based on data-driven insights, changing direction quickly when the data signals it Collaborate with Customer Success and Professional Services teams to hand over production-ready assets and roadmaps Codify field learnings into reusable frameworks, evaluation standards, and accelerators that scale capability beyond individual engagements Governance, Ethics, and Enablement Champion responsible AI design principles and apply guardrails to prevent bias or unsafe responses Adhere to Genesys ethical standards and compliance frameworks Mentor customer, partner, and internal teams to build long-term AI maturity and self-sufficiency - transferring expertise, not just delivering outcomes Feed well-formed, evidence-backed field signal to product and solution teams - precise enough to influence roadmap priorities directly What We're Looking For Experience Bachelor's degree (Master's preferred) in Computer Science, Information Technology, Data Science, or a related discipline 8-12 years of combined experience across AI implementation, CX/CCaaS platform consulting, or technical solution architecture - demonstrated through overlap and measurable customer impact, not additive year counts across separate tracks Extensive on-field experience implementing or supporting CX, CRM, or AI orchestration platforms (e.g., Genesys Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow, or similar) Hands-on experience with agentic AI systems: building, evaluating, or operating LLM-powered agents in production contexts Demonstrated experience working with APIs, data pipelines, and modern cloud environments (AWS, Azure, GCP) Track record of mentoring or developing technical peers and codifying expertise into approaches others can build on Consultative & Customer-Facing Skills Proven autonomy inside complex enterprise accounts - leading discovery, shaping scope, managing stakeholder expectations, and building trust without hand-holding Comfortable operating without a defined playbook - able to form and test hypotheses under ambiguity, pivot quickly when the data signals a change, and bring stakeholders along through the process Translates data-driven findings into executive-ready narratives: quantified outcomes, causal relationships, and clear next steps - not qualitative summaries Proven leadership in cross-functional environments and complex enterprise contexts Product instinct: able to define success metrics, surface well-formed requirements, and articulate the business case for technical decisions Experience with industry verticals such as Financial Services, Healthcare, Insurance, Retail, or Public Sector Multilingual communication ability is an advantage across the EMEA region Technical Skills CX orchestration and workflow design across multiple platforms - with a focus on outcome over architecture elegance Conversational AI and Agentic Virtual Agent implementation across voice, chat, and messaging channels Knowledge engineering: retrieval system diagnosis, RAG pipeline design, semantic coverage analysis, and knowledge optimisation for AI consumption Agentic system design: tool schema authoring, multi-agent topology, prompt engineering as a systematic discipline, and guardrail implementation for enterprise-safe agent behaviour Applied data analysis: Python for evaluation scripting, log analysis, and integration development; SQL for operational data querying - AI-assisted development tooling expected and encouraged Deep working knowledge of one or more enterprise CCaaS or Agentic AI platforms - Genesys Cloud preferred, or equivalent such as Google CCAI, Salesforce, AWS Connect, NICE CXone, Sierra, Decagon, or Cognigy; demonstrated expertise in deploying and optimising conversational or agentic AI solutions on any of these platforms is equally valued Data and integration expertise: REST APIs, event-driven architecture, JSON Cloud infrastructure familiarity: provisioning, access control, and cost management (AWS preferred) Data governance, security compliance, and responsible AI design principles Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person . click apply for full job details
The Infrastructure Engineering Manager will be responsible for the management of a team of Infrastructure Engineers (network, server and cloud combined) and management of supplier relationships alongside the Group Head of Infrastructure. The global Infrastructure team at Soho House is responsible for designing, building, deploying and maintaining the network and security Infrastructure for Soho House and its associated fascia's (Soho Restaurants, Soho Works, Retail, The Ned, Scorpios, The Line, The Saguaro and Soho House & Co overall). This is a management role and requires a mix of technical knowledge, team management, project management and reporting experience. The role will be based at the London Support Office (180 Strand, Temple, London WC2R 1EA) with a minimum of 4 days on site; reporting directly to the Group Head of Infrastructure and Cyber Security with whom they will work with to ensure we keep a high security and Infrastructure posture throughout all Soho House & Co entities, properties and systems. The role will be roughly 50% business as usual and 50% project based. Responsibilities Resource/vendor management for Infrastructure contractors and agencies Ensure Infrastructure projects are delivered successfully, on time and on-budget by all Infrastructure engineers, contractors and agencies Line Management for Infrastructure Engineers Working with an Infrastructure project manager; ensure progress of all Infrastructure projects are clearly documented and communicated to stakeholders Review, approve and cross charge invoices for Infrastructure contractors, agencies and suppliers (Hardware, software/licensing and professional services) Make technical decisions and resolve technical blockers for various projects and issues with Infrastructure engineers, contractors and agencies Be technically knowledgeable across various parts of Infrastructure (network, server, cloud, security) whom engineers, contractors and agencies could look up to Where appropriately permitting; get involved with and assist: Putting together network bill of materials and scoping of new house openings and refurbishments projects Configuration and maintenance of Infrastructure (network, server, cloud, security) Carrying out projects including implementing of new network, server, cloud and security tools/functionality globally without disrupting business operations Remediate vulnerabilities for all internal and external facing networks Facilitate remediation of internal and external vulnerabilities with third parties where applicable Ensure new and existing Infrastructure is documented Ensure handover of new Infrastructure to in-house team and third-party managed service providers Ensure third-party managed service providers and internal Infrastructure resources are managing Infrastructure support according to their responsibilities and SLAs Ensure third-party managed service providers have appropriate knowledge to support our Infrastructure and in case there is a lack; upskilling happens by providing knowledge internally available to us Research, test, procure and implementation of new technologies and products to meet business requirements and improve way of working Ensure administration work including change requests, updating and managing Infrastructure/security support tickets are carried out Carry out due diligence on third party works carried out to ensure all Infrastructure and security requirements are met (Resilience, best practises and security) Co-ordinate quarterly on-site visits to review Infrastructure Required Technical Skills Extensive Experience working with Networking, Server and Cloud As much of the following vendor skills/experience as possible required: SSE: Netskope - Secure Web Gateway/Zero Trust Network Access/Cloud Firewall NGFW: Palo Alto Networks - Firewalls/Panorama SD-WAN: Aruba EdgeConnect (Formally Silver Peak) Aruba Central Switching/Routing: HPE/Aruba AOS-CX, HPE/Aruba AOS-S, Cisco Wireless: Aruba AOS-8, Aruba AOS-10/Ruckus NAC: Aruba ClearPass Microsoft Windows Server OS, Applications, Features and Roles SQL, IIS, Active Directory (All Components), PowerShell Azure, Office365, Entra ID VMWare ESXI RHEL KVM Mobile Device Management EndPoint Management Anti-Virus SQL, IIS Required Experience Strong leadership skills, with experience training and developing a team Great/Quick troubleshooting thought process Strong verbal and written communication skills High attention to detail Security design principle conscious Experience working with large scale (80+ site) MPLS/VPLS/SD-WAN Networks Experience working in large scale, complex routing protocol configuration network environments Experience working with Data Centres (covering multiple regions) Experience working with Cloud Environments (covering multiple regions) Experience working with SSO/SCIM/OATH/SAML (Okta, ADFS and Azure AD) Experience working in an environment where a change control process needs to be followed Able to work under pressure and to tight deadlines in a fast-paced environment Ability to look at current environments and recommend better ways of working Ability to travel internationally Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. Annual Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rates Private Health and Dental Care Weekly Pay Life Assurance Up to 50% Staff Discount on Cowshed & Soho Home In Office Dog Policy on Fridays Season Ticket Loan Christmas Office Closure In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
06/07/2026
Full time
The Infrastructure Engineering Manager will be responsible for the management of a team of Infrastructure Engineers (network, server and cloud combined) and management of supplier relationships alongside the Group Head of Infrastructure. The global Infrastructure team at Soho House is responsible for designing, building, deploying and maintaining the network and security Infrastructure for Soho House and its associated fascia's (Soho Restaurants, Soho Works, Retail, The Ned, Scorpios, The Line, The Saguaro and Soho House & Co overall). This is a management role and requires a mix of technical knowledge, team management, project management and reporting experience. The role will be based at the London Support Office (180 Strand, Temple, London WC2R 1EA) with a minimum of 4 days on site; reporting directly to the Group Head of Infrastructure and Cyber Security with whom they will work with to ensure we keep a high security and Infrastructure posture throughout all Soho House & Co entities, properties and systems. The role will be roughly 50% business as usual and 50% project based. Responsibilities Resource/vendor management for Infrastructure contractors and agencies Ensure Infrastructure projects are delivered successfully, on time and on-budget by all Infrastructure engineers, contractors and agencies Line Management for Infrastructure Engineers Working with an Infrastructure project manager; ensure progress of all Infrastructure projects are clearly documented and communicated to stakeholders Review, approve and cross charge invoices for Infrastructure contractors, agencies and suppliers (Hardware, software/licensing and professional services) Make technical decisions and resolve technical blockers for various projects and issues with Infrastructure engineers, contractors and agencies Be technically knowledgeable across various parts of Infrastructure (network, server, cloud, security) whom engineers, contractors and agencies could look up to Where appropriately permitting; get involved with and assist: Putting together network bill of materials and scoping of new house openings and refurbishments projects Configuration and maintenance of Infrastructure (network, server, cloud, security) Carrying out projects including implementing of new network, server, cloud and security tools/functionality globally without disrupting business operations Remediate vulnerabilities for all internal and external facing networks Facilitate remediation of internal and external vulnerabilities with third parties where applicable Ensure new and existing Infrastructure is documented Ensure handover of new Infrastructure to in-house team and third-party managed service providers Ensure third-party managed service providers and internal Infrastructure resources are managing Infrastructure support according to their responsibilities and SLAs Ensure third-party managed service providers have appropriate knowledge to support our Infrastructure and in case there is a lack; upskilling happens by providing knowledge internally available to us Research, test, procure and implementation of new technologies and products to meet business requirements and improve way of working Ensure administration work including change requests, updating and managing Infrastructure/security support tickets are carried out Carry out due diligence on third party works carried out to ensure all Infrastructure and security requirements are met (Resilience, best practises and security) Co-ordinate quarterly on-site visits to review Infrastructure Required Technical Skills Extensive Experience working with Networking, Server and Cloud As much of the following vendor skills/experience as possible required: SSE: Netskope - Secure Web Gateway/Zero Trust Network Access/Cloud Firewall NGFW: Palo Alto Networks - Firewalls/Panorama SD-WAN: Aruba EdgeConnect (Formally Silver Peak) Aruba Central Switching/Routing: HPE/Aruba AOS-CX, HPE/Aruba AOS-S, Cisco Wireless: Aruba AOS-8, Aruba AOS-10/Ruckus NAC: Aruba ClearPass Microsoft Windows Server OS, Applications, Features and Roles SQL, IIS, Active Directory (All Components), PowerShell Azure, Office365, Entra ID VMWare ESXI RHEL KVM Mobile Device Management EndPoint Management Anti-Virus SQL, IIS Required Experience Strong leadership skills, with experience training and developing a team Great/Quick troubleshooting thought process Strong verbal and written communication skills High attention to detail Security design principle conscious Experience working with large scale (80+ site) MPLS/VPLS/SD-WAN Networks Experience working in large scale, complex routing protocol configuration network environments Experience working with Data Centres (covering multiple regions) Experience working with Cloud Environments (covering multiple regions) Experience working with SSO/SCIM/OATH/SAML (Okta, ADFS and Azure AD) Experience working in an environment where a change control process needs to be followed Able to work under pressure and to tight deadlines in a fast-paced environment Ability to look at current environments and recommend better ways of working Ability to travel internationally Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. Annual Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rates Private Health and Dental Care Weekly Pay Life Assurance Up to 50% Staff Discount on Cowshed & Soho Home In Office Dog Policy on Fridays Season Ticket Loan Christmas Office Closure In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Aareon is Europe's established provider of SaaS solutions for the real estate industry and a pioneer of the sector's digital future.With its software solutions, Aareon connects people, processes, and properties-bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone.We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.Become part of our international team! Become part of ! We are looking forward to meeting YOU!Salary Range: £65,000 - £75,000 per yearWork Location: Hybrid London or ManchesterHours per week: 37.5Contract Type: Permanent, full-timeAbout UsAareon's vision is Sustainable spaces for all.Through technology, we enable social housing providers to effectively manage and sustain their properties, fostering better lives for tenants. Our mission is to connect people, process and property, helping social housing providers digitalise critical operations, improve resident experiences and create more effective, sustainable housing services.We provide housing management software and digital solutions for the UK social housing sector, supporting housing associations, local authorities and other registered providers as they manage increasingly complex operational, regulatory and resident expectations.The RoleWe are looking for a Senior Product Manager with deep UK social housing domain knowledge to help shape the future of our social housing product portfolio.This is not a generic SaaS product role. The successful candidate will understand how social landlords operate, how housing teams make decisions, and how software can improve outcomes across residents, housing officers, repairs teams, asset teams, finance teams, compliance leaders and senior executives.Product management experience is important, but social housing domain expertise is essential.Role PurposeAs Senior Product Manager, you will own a strategically important area of our social housing product portfolio and be responsible for understanding the market, customers, regulatory environment and operational workflows, then translating that insight into clear product strategy, roadmap priorities and commercially valuable product outcomes.You may already be a Product Manager, Senior Product Manager or Product Owner in social housing software. You may also come from social housing systems ownership, implementation consultancy, business analysis, digital transformation or operational leadership, provided you can demonstrate strong product thinking and the ability to shape software that customers value.Key ResponsibilitiesMarket, Customer and Domain Insight: Act as a credible voice of the UK social housing market, maintaining a strong understanding of customer needs, sector pressures, regulatory change and competitor activity. Use this insight to identify product opportunities and ensure roadmap decisions are grounded in real customer and market evidence.Product Strategy and Roadmap: Own the product strategy and roadmap for your area, balancing customer value, commercial impact, regulatory need, technical health and delivery capacity. Make clear prioritisation decisions and communicate trade-offs confidently to customers, internal teams and senior stakeholders.Product Discovery and Delivery: Work closely with customers, Engineering, Design, Architecture, QA and Data teams to shape valuable, usable and deliverable product outcomes. Lead product discovery, define clear requirements and support delivery through to launch, adoption and iteration.Customer Experience and User Experience: Champion the importance of CX and UX in social housing software, recognising that poor user experience directly impacts adoption, operational efficiency, support demand and resident outcomes. Ensure products are designed around the real workflows of housing teams, residents and partners.Commercial and Go-to-Market Impact: Connect product decisions to commercial outcomes, including retention, expansion, adoption, differentiation and revenue growth. Support business cases, pricing and packaging discussions, product launches, tender responses and strategic customer conversations.AI, Data and Innovation: Identify opportunities to use AI, automation and data-led insight to improve operational efficiency, decision-making and customer experience where there is clear customer value. Bring a thoughtful approach to innovation, balancing opportunity with trust, transparency, data protection and sector-specific risk.Stakeholder Leadership: Build strong relationships across Product, Engineering, Sales, Marketing, Customer Success, Implementation, Support and senior leadership. Provide clarity on priorities, manage competing demands and represent the product area credibly in both internal and customer-facing settings.Essential ExperienceWe are looking for candidates who can demonstrate most of the following:Deep UK social housing domain experience. This is mandatory.Strong understanding of housing association, local authority or registered provider operations.Experience with housing management systems, tenant/resident portals, repairs platforms, asset systems, compliance systems or other social housing software.Knowledge of core housing workflows such as tenancy management, repairs, voids, allocations, rent, arrears, resident communication, complaints, assets or compliance.Understanding of the operational and regulatory pressures facing UK social landlords.Ability to engage credibly with housing professionals, senior customer stakeholders and internal commercial teams.Product Management ExperienceFormal product management experience is valuable, but this role is deliberately open to candidates with deep housing expertise who can demonstrate strong product potential.The key requirement is that you understand social housing deeply and can apply that knowledge to build better software.Desirable ExperienceThe following would be particularly valuable:Experience with platforms such as Aareon, NEC Housing, Civica Cx, MRI, Orchard/Capita, Northgate or other housing management systems.Experience building or managing AI-enabled products, automation tools or data-led decision support in social housing, local government, public sector or other socially important sectors.Familiarity with using AI in the product management process, including discovery synthesis, workflow analysis, prototyping, product analytics, customer insight or backlog refinement.Understanding of how AI can support operational efficiency while managing risks around trust, transparency, data protection, bias, auditability and customer vulnerability.Experience improving CX and UX in complex operational software environments.Experience with SaaS, cloud-native platforms, APIs, integrations, data migration or interoperability.Experience working with Agile delivery teams and tools such as Jira, Azure DevOps, Figma or product analytics platforms.Why Join UsThis is an opportunity to shape software used by organisations responsible for delivering essential housing services.You will work on products that sit at the heart of social housing operations: helping providers manage homes, support residents, improve service delivery, strengthen compliance and operate more efficiently.The sector is changing quickly. Customer expectations are rising, regulation is intensifying and many providers are rethinking their technology landscape. The right person will have a genuine opportunity to influence product direction, customer outcomes and Aareon's position in the UK social housing market.Über unsWerde Teil von Aareon und digitalisiere gemeinsam mit uns die europäische Immobilienwirtschaft.Warum wir?Wir legen Wert auf eine Arbeitsumgebung, in der Vielfalt und Flexibilität geschätzt werden, partnerschaftliche Zusammenarbeit und gegenseitige Unterstützung im Team selbstverständlich sind und Lernen als Chance wahrgenommen wird. Unsere Lösungen adressieren die großen Herausforderungen unserer Zeit: Klimawandel, Wohnungsknappheit und Fachkräftemangel. Entdecke die Vielfalt von !Kontakt aufnehmenWar noch nicht das Richtige dabei? Dann sende hier eine Initiativbewerbung an unser Recruiting Team!Start
04/07/2026
Full time
Aareon is Europe's established provider of SaaS solutions for the real estate industry and a pioneer of the sector's digital future.With its software solutions, Aareon connects people, processes, and properties-bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone.We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.Become part of our international team! Become part of ! We are looking forward to meeting YOU!Salary Range: £65,000 - £75,000 per yearWork Location: Hybrid London or ManchesterHours per week: 37.5Contract Type: Permanent, full-timeAbout UsAareon's vision is Sustainable spaces for all.Through technology, we enable social housing providers to effectively manage and sustain their properties, fostering better lives for tenants. Our mission is to connect people, process and property, helping social housing providers digitalise critical operations, improve resident experiences and create more effective, sustainable housing services.We provide housing management software and digital solutions for the UK social housing sector, supporting housing associations, local authorities and other registered providers as they manage increasingly complex operational, regulatory and resident expectations.The RoleWe are looking for a Senior Product Manager with deep UK social housing domain knowledge to help shape the future of our social housing product portfolio.This is not a generic SaaS product role. The successful candidate will understand how social landlords operate, how housing teams make decisions, and how software can improve outcomes across residents, housing officers, repairs teams, asset teams, finance teams, compliance leaders and senior executives.Product management experience is important, but social housing domain expertise is essential.Role PurposeAs Senior Product Manager, you will own a strategically important area of our social housing product portfolio and be responsible for understanding the market, customers, regulatory environment and operational workflows, then translating that insight into clear product strategy, roadmap priorities and commercially valuable product outcomes.You may already be a Product Manager, Senior Product Manager or Product Owner in social housing software. You may also come from social housing systems ownership, implementation consultancy, business analysis, digital transformation or operational leadership, provided you can demonstrate strong product thinking and the ability to shape software that customers value.Key ResponsibilitiesMarket, Customer and Domain Insight: Act as a credible voice of the UK social housing market, maintaining a strong understanding of customer needs, sector pressures, regulatory change and competitor activity. Use this insight to identify product opportunities and ensure roadmap decisions are grounded in real customer and market evidence.Product Strategy and Roadmap: Own the product strategy and roadmap for your area, balancing customer value, commercial impact, regulatory need, technical health and delivery capacity. Make clear prioritisation decisions and communicate trade-offs confidently to customers, internal teams and senior stakeholders.Product Discovery and Delivery: Work closely with customers, Engineering, Design, Architecture, QA and Data teams to shape valuable, usable and deliverable product outcomes. Lead product discovery, define clear requirements and support delivery through to launch, adoption and iteration.Customer Experience and User Experience: Champion the importance of CX and UX in social housing software, recognising that poor user experience directly impacts adoption, operational efficiency, support demand and resident outcomes. Ensure products are designed around the real workflows of housing teams, residents and partners.Commercial and Go-to-Market Impact: Connect product decisions to commercial outcomes, including retention, expansion, adoption, differentiation and revenue growth. Support business cases, pricing and packaging discussions, product launches, tender responses and strategic customer conversations.AI, Data and Innovation: Identify opportunities to use AI, automation and data-led insight to improve operational efficiency, decision-making and customer experience where there is clear customer value. Bring a thoughtful approach to innovation, balancing opportunity with trust, transparency, data protection and sector-specific risk.Stakeholder Leadership: Build strong relationships across Product, Engineering, Sales, Marketing, Customer Success, Implementation, Support and senior leadership. Provide clarity on priorities, manage competing demands and represent the product area credibly in both internal and customer-facing settings.Essential ExperienceWe are looking for candidates who can demonstrate most of the following:Deep UK social housing domain experience. This is mandatory.Strong understanding of housing association, local authority or registered provider operations.Experience with housing management systems, tenant/resident portals, repairs platforms, asset systems, compliance systems or other social housing software.Knowledge of core housing workflows such as tenancy management, repairs, voids, allocations, rent, arrears, resident communication, complaints, assets or compliance.Understanding of the operational and regulatory pressures facing UK social landlords.Ability to engage credibly with housing professionals, senior customer stakeholders and internal commercial teams.Product Management ExperienceFormal product management experience is valuable, but this role is deliberately open to candidates with deep housing expertise who can demonstrate strong product potential.The key requirement is that you understand social housing deeply and can apply that knowledge to build better software.Desirable ExperienceThe following would be particularly valuable:Experience with platforms such as Aareon, NEC Housing, Civica Cx, MRI, Orchard/Capita, Northgate or other housing management systems.Experience building or managing AI-enabled products, automation tools or data-led decision support in social housing, local government, public sector or other socially important sectors.Familiarity with using AI in the product management process, including discovery synthesis, workflow analysis, prototyping, product analytics, customer insight or backlog refinement.Understanding of how AI can support operational efficiency while managing risks around trust, transparency, data protection, bias, auditability and customer vulnerability.Experience improving CX and UX in complex operational software environments.Experience with SaaS, cloud-native platforms, APIs, integrations, data migration or interoperability.Experience working with Agile delivery teams and tools such as Jira, Azure DevOps, Figma or product analytics platforms.Why Join UsThis is an opportunity to shape software used by organisations responsible for delivering essential housing services.You will work on products that sit at the heart of social housing operations: helping providers manage homes, support residents, improve service delivery, strengthen compliance and operate more efficiently.The sector is changing quickly. Customer expectations are rising, regulation is intensifying and many providers are rethinking their technology landscape. The right person will have a genuine opportunity to influence product direction, customer outcomes and Aareon's position in the UK social housing market.Über unsWerde Teil von Aareon und digitalisiere gemeinsam mit uns die europäische Immobilienwirtschaft.Warum wir?Wir legen Wert auf eine Arbeitsumgebung, in der Vielfalt und Flexibilität geschätzt werden, partnerschaftliche Zusammenarbeit und gegenseitige Unterstützung im Team selbstverständlich sind und Lernen als Chance wahrgenommen wird. Unsere Lösungen adressieren die großen Herausforderungen unserer Zeit: Klimawandel, Wohnungsknappheit und Fachkräftemangel. Entdecke die Vielfalt von !Kontakt aufnehmenWar noch nicht das Richtige dabei? Dann sende hier eine Initiativbewerbung an unser Recruiting Team!Start
Sr. Professional I, Global Telecom page is loaded Sr. Professional I, Global Telecomlocations: GBR Belfast - Maysfieldtime type: Full timeposted on: Posted Todayjob requisition id: RJob Title:Sr. Professional I, Global TelecomJob DescriptionWe are seeking an experienced Senior Manager/ Sr. Professional I, Global Telecom (CL) To lead and manage enterprise contact center and telecom infrastructure across global operations. The ideal candidate will have strong hands-on experience with modern CCaaS platforms, SIP technologies, and enterprise telephony systems, along with proven leadership skills to manage teams and drive transformation initiatives. This role requires expertise in cloud-based contact center platforms, telephony infrastructure, automation, and integration technologies, while ensuring high availability, security, and performance of global telecom services. Job Title: Senior Manager - Global Telecom (Sr. Professional I, Global Telecom) (CL) Location: Europe Time Zone (Candidate should be flexible to work across other time zones when required for global projects and operational tasks) Experience: 12-15 Years Education: Bachelor's degree in Engineering, Information Technology, Telecommunications, or a related field We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.Join us and be part of this journey towards greater opportunities and brighter futures. Job Summary: We are seeking an experienced Senior Manager/Sr. Professional I, Global Telecom to lead and manage enterprise contact center and telecom infrastructure across global operations. The ideal candidate will have strong hands-on experience with modern CCaaS platforms, SIP technologies, and enterprise telephony systems, along with proven leadership skills to manage teams and drive transformation initiatives. Key Responsibilities: Manage and support CCaaS platforms including Microsoft Dynamics 365 Contact Center, Microsoft Copilot Studio, Microsoft Power Automate, and NICE CXone. Lead the design, deployment, and optimization of cloud-based contact center solutions. Manage enterprise telephony environments including Avaya Aura components such as Avaya ACD, Session Manager, System Manager, Voicemail, and CMS. Oversee day-to-day telecom and contact center operations ensuring high system availability and performance. Lead telecom and CCaaS transformation projects including migrations, upgrades, and platform consolidation. Qualifications: Hands-on expertise with CCaaS platforms (Microsoft D365 Contact Center, NICE CXone). Strong knowledge of Avaya telephony systems and ACD environments. Deep understanding of SIP protocols and voice security. Experience leading global telecom teams and managing enterprise platforms. Solid understanding of ITIL framework and service management processes.Location:GBR Belfast - MaysfieldLanguage Requirements:Time Type:Full time2026-05-30# Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.# Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
04/07/2026
Full time
Sr. Professional I, Global Telecom page is loaded Sr. Professional I, Global Telecomlocations: GBR Belfast - Maysfieldtime type: Full timeposted on: Posted Todayjob requisition id: RJob Title:Sr. Professional I, Global TelecomJob DescriptionWe are seeking an experienced Senior Manager/ Sr. Professional I, Global Telecom (CL) To lead and manage enterprise contact center and telecom infrastructure across global operations. The ideal candidate will have strong hands-on experience with modern CCaaS platforms, SIP technologies, and enterprise telephony systems, along with proven leadership skills to manage teams and drive transformation initiatives. This role requires expertise in cloud-based contact center platforms, telephony infrastructure, automation, and integration technologies, while ensuring high availability, security, and performance of global telecom services. Job Title: Senior Manager - Global Telecom (Sr. Professional I, Global Telecom) (CL) Location: Europe Time Zone (Candidate should be flexible to work across other time zones when required for global projects and operational tasks) Experience: 12-15 Years Education: Bachelor's degree in Engineering, Information Technology, Telecommunications, or a related field We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.Join us and be part of this journey towards greater opportunities and brighter futures. Job Summary: We are seeking an experienced Senior Manager/Sr. Professional I, Global Telecom to lead and manage enterprise contact center and telecom infrastructure across global operations. The ideal candidate will have strong hands-on experience with modern CCaaS platforms, SIP technologies, and enterprise telephony systems, along with proven leadership skills to manage teams and drive transformation initiatives. Key Responsibilities: Manage and support CCaaS platforms including Microsoft Dynamics 365 Contact Center, Microsoft Copilot Studio, Microsoft Power Automate, and NICE CXone. Lead the design, deployment, and optimization of cloud-based contact center solutions. Manage enterprise telephony environments including Avaya Aura components such as Avaya ACD, Session Manager, System Manager, Voicemail, and CMS. Oversee day-to-day telecom and contact center operations ensuring high system availability and performance. Lead telecom and CCaaS transformation projects including migrations, upgrades, and platform consolidation. Qualifications: Hands-on expertise with CCaaS platforms (Microsoft D365 Contact Center, NICE CXone). Strong knowledge of Avaya telephony systems and ACD environments. Deep understanding of SIP protocols and voice security. Experience leading global telecom teams and managing enterprise platforms. Solid understanding of ITIL framework and service management processes.Location:GBR Belfast - MaysfieldLanguage Requirements:Time Type:Full time2026-05-30# Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.# Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
Aareon is Europe's established provider of SaaS solutions for the real estate industry and a pioneer of the sector's digital future.With its software solutions, Aareon connects people, processes, and properties-bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone.We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.Become part of our international team! Become part of ! We are looking forward to meeting YOU!Salary Range: £65,000 - £75,000 per yearWork Location: Hybrid London or ManchesterHours per week: 37.5Contract Type: Permanent, full-timeAbout UsAareon's vision is Sustainable spaces for all.Through technology, we enable social housing providers to effectively manage and sustain their properties, fostering better lives for tenants. Our mission is to connect people, process and property, helping social housing providers digitalise critical operations, improve resident experiences and create more effective, sustainable housing services.We provide housing management software and digital solutions for the UK social housing sector, supporting housing associations, local authorities and other registered providers as they manage increasingly complex operational, regulatory and resident expectations.The RoleWe are looking for a Senior Product Manager with deep UK social housing domain knowledge to help shape the future of our social housing product portfolio.This is not a generic SaaS product role. The successful candidate will understand how social landlords operate, how housing teams make decisions, and how software can improve outcomes across residents, housing officers, repairs teams, asset teams, finance teams, compliance leaders and senior executives.Product management experience is important, but social housing domain expertise is essential.Role PurposeAs Senior Product Manager, you will own a strategically important area of our social housing product portfolio and be responsible for understanding the market, customers, regulatory environment and operational workflows, then translating that insight into clear product strategy, roadmap priorities and commercially valuable product outcomes.You may already be a Product Manager, Senior Product Manager or Product Owner in social housing software. You may also come from social housing systems ownership, implementation consultancy, business analysis, digital transformation or operational leadership, provided you can demonstrate strong product thinking and the ability to shape software that customers value.Key ResponsibilitiesMarket, Customer and Domain Insight: Act as a credible voice of the UK social housing market, maintaining a strong understanding of customer needs, sector pressures, regulatory change and competitor activity. Use this insight to identify product opportunities and ensure roadmap decisions are grounded in real customer and market evidence.Product Strategy and Roadmap: Own the product strategy and roadmap for your area, balancing customer value, commercial impact, regulatory need, technical health and delivery capacity. Make clear prioritisation decisions and communicate trade-offs confidently to customers, internal teams and senior stakeholders.Product Discovery and Delivery: Work closely with customers, Engineering, Design, Architecture, QA and Data teams to shape valuable, usable and deliverable product outcomes. Lead product discovery, define clear requirements and support delivery through to launch, adoption and iteration.Customer Experience and User Experience: Champion the importance of CX and UX in social housing software, recognising that poor user experience directly impacts adoption, operational efficiency, support demand and resident outcomes. Ensure products are designed around the real workflows of housing teams, residents and partners.Commercial and Go-to-Market Impact: Connect product decisions to commercial outcomes, including retention, expansion, adoption, differentiation and revenue growth. Support business cases, pricing and packaging discussions, product launches, tender responses and strategic customer conversations.AI, Data and Innovation: Identify opportunities to use AI, automation and data-led insight to improve operational efficiency, decision-making and customer experience where there is clear customer value. Bring a thoughtful approach to innovation, balancing opportunity with trust, transparency, data protection and sector-specific risk.Stakeholder Leadership: Build strong relationships across Product, Engineering, Sales, Marketing, Customer Success, Implementation, Support and senior leadership. Provide clarity on priorities, manage competing demands and represent the product area credibly in both internal and customer-facing settings.Essential ExperienceWe are looking for candidates who can demonstrate most of the following:Deep UK social housing domain experience. This is mandatory.Strong understanding of housing association, local authority or registered provider operations.Experience with housing management systems, tenant/resident portals, repairs platforms, asset systems, compliance systems or other social housing software.Knowledge of core housing workflows such as tenancy management, repairs, voids, allocations, rent, arrears, resident communication, complaints, assets or compliance.Understanding of the operational and regulatory pressures facing UK social landlords.Ability to engage credibly with housing professionals, senior customer stakeholders and internal commercial teams.Product Management ExperienceFormal product management experience is valuable, but this role is deliberately open to candidates with deep housing expertise who can demonstrate strong product potential.The key requirement is that you understand social housing deeply and can apply that knowledge to build better software.Desirable ExperienceThe following would be particularly valuable:Experience with platforms such as Aareon, NEC Housing, Civica Cx, MRI, Orchard/Capita, Northgate or other housing management systems.Experience building or managing AI-enabled products, automation tools or data-led decision support in social housing, local government, public sector or other socially important sectors.Familiarity with using AI in the product management process, including discovery synthesis, workflow analysis, prototyping, product analytics, customer insight or backlog refinement.Understanding of how AI can support operational efficiency while managing risks around trust, transparency, data protection, bias, auditability and customer vulnerability.Experience improving CX and UX in complex operational software environments.Experience with SaaS, cloud-native platforms, APIs, integrations, data migration or interoperability.Experience working with Agile delivery teams and tools such as Jira, Azure DevOps, Figma or product analytics platforms.Why Join UsThis is an opportunity to shape software used by organisations responsible for delivering essential housing services.You will work on products that sit at the heart of social housing operations: helping providers manage homes, support residents, improve service delivery, strengthen compliance and operate more efficiently.The sector is changing quickly. Customer expectations are rising, regulation is intensifying and many providers are rethinking their technology landscape. The right person will have a genuine opportunity to influence product direction, customer outcomes and Aareon's position in the UK social housing market.Über unsWerde Teil von Aareon und digitalisiere gemeinsam mit uns die europäische Immobilienwirtschaft.Warum wir?Wir legen Wert auf eine Arbeitsumgebung, in der Vielfalt und Flexibilität geschätzt werden, partnerschaftliche Zusammenarbeit und gegenseitige Unterstützung im Team selbstverständlich sind und Lernen als Chance wahrgenommen wird. Unsere Lösungen adressieren die großen Herausforderungen unserer Zeit: Klimawandel, Wohnungsknappheit und Fachkräftemangel. Entdecke die Vielfalt von !Kontakt aufnehmenWar noch nicht das Richtige dabei? Dann sende hier eine Initiativbewerbung an unser Recruiting Team!Start
04/07/2026
Full time
Aareon is Europe's established provider of SaaS solutions for the real estate industry and a pioneer of the sector's digital future.With its software solutions, Aareon connects people, processes, and properties-bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone.We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.Become part of our international team! Become part of ! We are looking forward to meeting YOU!Salary Range: £65,000 - £75,000 per yearWork Location: Hybrid London or ManchesterHours per week: 37.5Contract Type: Permanent, full-timeAbout UsAareon's vision is Sustainable spaces for all.Through technology, we enable social housing providers to effectively manage and sustain their properties, fostering better lives for tenants. Our mission is to connect people, process and property, helping social housing providers digitalise critical operations, improve resident experiences and create more effective, sustainable housing services.We provide housing management software and digital solutions for the UK social housing sector, supporting housing associations, local authorities and other registered providers as they manage increasingly complex operational, regulatory and resident expectations.The RoleWe are looking for a Senior Product Manager with deep UK social housing domain knowledge to help shape the future of our social housing product portfolio.This is not a generic SaaS product role. The successful candidate will understand how social landlords operate, how housing teams make decisions, and how software can improve outcomes across residents, housing officers, repairs teams, asset teams, finance teams, compliance leaders and senior executives.Product management experience is important, but social housing domain expertise is essential.Role PurposeAs Senior Product Manager, you will own a strategically important area of our social housing product portfolio and be responsible for understanding the market, customers, regulatory environment and operational workflows, then translating that insight into clear product strategy, roadmap priorities and commercially valuable product outcomes.You may already be a Product Manager, Senior Product Manager or Product Owner in social housing software. You may also come from social housing systems ownership, implementation consultancy, business analysis, digital transformation or operational leadership, provided you can demonstrate strong product thinking and the ability to shape software that customers value.Key ResponsibilitiesMarket, Customer and Domain Insight: Act as a credible voice of the UK social housing market, maintaining a strong understanding of customer needs, sector pressures, regulatory change and competitor activity. Use this insight to identify product opportunities and ensure roadmap decisions are grounded in real customer and market evidence.Product Strategy and Roadmap: Own the product strategy and roadmap for your area, balancing customer value, commercial impact, regulatory need, technical health and delivery capacity. Make clear prioritisation decisions and communicate trade-offs confidently to customers, internal teams and senior stakeholders.Product Discovery and Delivery: Work closely with customers, Engineering, Design, Architecture, QA and Data teams to shape valuable, usable and deliverable product outcomes. Lead product discovery, define clear requirements and support delivery through to launch, adoption and iteration.Customer Experience and User Experience: Champion the importance of CX and UX in social housing software, recognising that poor user experience directly impacts adoption, operational efficiency, support demand and resident outcomes. Ensure products are designed around the real workflows of housing teams, residents and partners.Commercial and Go-to-Market Impact: Connect product decisions to commercial outcomes, including retention, expansion, adoption, differentiation and revenue growth. Support business cases, pricing and packaging discussions, product launches, tender responses and strategic customer conversations.AI, Data and Innovation: Identify opportunities to use AI, automation and data-led insight to improve operational efficiency, decision-making and customer experience where there is clear customer value. Bring a thoughtful approach to innovation, balancing opportunity with trust, transparency, data protection and sector-specific risk.Stakeholder Leadership: Build strong relationships across Product, Engineering, Sales, Marketing, Customer Success, Implementation, Support and senior leadership. Provide clarity on priorities, manage competing demands and represent the product area credibly in both internal and customer-facing settings.Essential ExperienceWe are looking for candidates who can demonstrate most of the following:Deep UK social housing domain experience. This is mandatory.Strong understanding of housing association, local authority or registered provider operations.Experience with housing management systems, tenant/resident portals, repairs platforms, asset systems, compliance systems or other social housing software.Knowledge of core housing workflows such as tenancy management, repairs, voids, allocations, rent, arrears, resident communication, complaints, assets or compliance.Understanding of the operational and regulatory pressures facing UK social landlords.Ability to engage credibly with housing professionals, senior customer stakeholders and internal commercial teams.Product Management ExperienceFormal product management experience is valuable, but this role is deliberately open to candidates with deep housing expertise who can demonstrate strong product potential.The key requirement is that you understand social housing deeply and can apply that knowledge to build better software.Desirable ExperienceThe following would be particularly valuable:Experience with platforms such as Aareon, NEC Housing, Civica Cx, MRI, Orchard/Capita, Northgate or other housing management systems.Experience building or managing AI-enabled products, automation tools or data-led decision support in social housing, local government, public sector or other socially important sectors.Familiarity with using AI in the product management process, including discovery synthesis, workflow analysis, prototyping, product analytics, customer insight or backlog refinement.Understanding of how AI can support operational efficiency while managing risks around trust, transparency, data protection, bias, auditability and customer vulnerability.Experience improving CX and UX in complex operational software environments.Experience with SaaS, cloud-native platforms, APIs, integrations, data migration or interoperability.Experience working with Agile delivery teams and tools such as Jira, Azure DevOps, Figma or product analytics platforms.Why Join UsThis is an opportunity to shape software used by organisations responsible for delivering essential housing services.You will work on products that sit at the heart of social housing operations: helping providers manage homes, support residents, improve service delivery, strengthen compliance and operate more efficiently.The sector is changing quickly. Customer expectations are rising, regulation is intensifying and many providers are rethinking their technology landscape. The right person will have a genuine opportunity to influence product direction, customer outcomes and Aareon's position in the UK social housing market.Über unsWerde Teil von Aareon und digitalisiere gemeinsam mit uns die europäische Immobilienwirtschaft.Warum wir?Wir legen Wert auf eine Arbeitsumgebung, in der Vielfalt und Flexibilität geschätzt werden, partnerschaftliche Zusammenarbeit und gegenseitige Unterstützung im Team selbstverständlich sind und Lernen als Chance wahrgenommen wird. Unsere Lösungen adressieren die großen Herausforderungen unserer Zeit: Klimawandel, Wohnungsknappheit und Fachkräftemangel. Entdecke die Vielfalt von !Kontakt aufnehmenWar noch nicht das Richtige dabei? Dann sende hier eine Initiativbewerbung an unser Recruiting Team!Start
Senior Front-end Developer (Experimentation) What is the job? We are seeking a talented and motivated Senior Front-End Developer to join our dynamic team, so if you are passionate about building high-performance digital platforms, then this could be the next role for you. You will work alongside multi-disciplined teams and clients to strategise and execute visually appealing, responsive, and intuitive experimentation programmes that help our clients drive user engagement, conversions and overall product success. This is a hybrid role based in our Central London office with flexibility to work from home for 3-4 days per week. We need you to Build and maintain high-quality, scalable front-end applications and user interfaces, ensuring tests are developed precisely to specification, with a keen eye on feasibility and potential impact. Enable and manage A/B tests, multivariate tests, and personalisation initiatives from a technical perspective. Develop reusable, modular components that support rapid experimentation and iteration. Embrace AI-enabled ways of working, using emerging tools and techniques to enhance productivity, experimentation velocity, and problem-solving. Integrate with experimentation and personalisation tools (e.g. Optimizely, VWO, Adobe Target). Ensure accurate event tracking and data collection for experiments. Work closely with product managers, designers, and analysts to execute experimentation strategies. You'll be Technical, Analytical & innovative. Consultative and strategic in nature. Inquisitive, to stay ahead of industry trends in experimentation and developments in AI. An advocate for best practices in coding, testing, and deployment. Never satisfied with the status quo - always looking to improve and innovate. We're an experimentation consultancy at heart, so trial and error is in our DNA. Excellent in front of clients, explaining problems in a simplified manner and presenting your ideas. Positive in your attitude to challenges and change. A problem finder, solver and fast learner. Able to manage multiple projects. Detail oriented, ensuring precision and accuracy in all aspects of work. Highly agile to challenges and changes with a constructive and optimistic approach. Able to connect with our values: respect, collaboration, passion for innovation - to name a few. You'll have 5+ years of experience within Development/Engineering and/or 3+ years of experience within Experimentation. Extensive experience with experimentation platforms - (Optimizely, Monetate, AB Tasty, Dynamic Yield). Proficiency in integrating APIs, third-party libraries, and data visualisation tools. Deep understanding of experimentation methodologies and statistical principles. Proven experience in consulting or client-facing roles, with strong interpersonal and communication skills. Nice to have Bachelor's degree in Computer Science, Web Development, or a related field. Experience with Product-led Experimentation/Server-side Experiment would be a bonus. Experience of setting up and implementing experimentation and/or analytics platforms. You'll get Creative CX is filled with great people with bundles of talent and ideas. Come and join our fantastic team and you'll be part of an exciting growing consultancy. Some of our benefits include: 25 days' holiday each year. An extra day for every year at Creative CX up to a maximum of 5 extra days. An additional day off for your birthday after 3 years of service. Regular social events and away days, arranged by our social committee. Regular coaching, a continuously updated personal development plan and a generous training budget, to help you reach your full potential. Company contributory pension scheme. Perkbox membership, giving you a wide range of discounts. Private Medical Cover. Life Assurance. Salary Sacrifice Schemes - Cycle to Work and Gym Scheme. Charity Payroll - giving before tax. Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. Creative CX is an equal opportunity employer. Creative CX recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status as required by applicable law.
04/07/2026
Full time
Senior Front-end Developer (Experimentation) What is the job? We are seeking a talented and motivated Senior Front-End Developer to join our dynamic team, so if you are passionate about building high-performance digital platforms, then this could be the next role for you. You will work alongside multi-disciplined teams and clients to strategise and execute visually appealing, responsive, and intuitive experimentation programmes that help our clients drive user engagement, conversions and overall product success. This is a hybrid role based in our Central London office with flexibility to work from home for 3-4 days per week. We need you to Build and maintain high-quality, scalable front-end applications and user interfaces, ensuring tests are developed precisely to specification, with a keen eye on feasibility and potential impact. Enable and manage A/B tests, multivariate tests, and personalisation initiatives from a technical perspective. Develop reusable, modular components that support rapid experimentation and iteration. Embrace AI-enabled ways of working, using emerging tools and techniques to enhance productivity, experimentation velocity, and problem-solving. Integrate with experimentation and personalisation tools (e.g. Optimizely, VWO, Adobe Target). Ensure accurate event tracking and data collection for experiments. Work closely with product managers, designers, and analysts to execute experimentation strategies. You'll be Technical, Analytical & innovative. Consultative and strategic in nature. Inquisitive, to stay ahead of industry trends in experimentation and developments in AI. An advocate for best practices in coding, testing, and deployment. Never satisfied with the status quo - always looking to improve and innovate. We're an experimentation consultancy at heart, so trial and error is in our DNA. Excellent in front of clients, explaining problems in a simplified manner and presenting your ideas. Positive in your attitude to challenges and change. A problem finder, solver and fast learner. Able to manage multiple projects. Detail oriented, ensuring precision and accuracy in all aspects of work. Highly agile to challenges and changes with a constructive and optimistic approach. Able to connect with our values: respect, collaboration, passion for innovation - to name a few. You'll have 5+ years of experience within Development/Engineering and/or 3+ years of experience within Experimentation. Extensive experience with experimentation platforms - (Optimizely, Monetate, AB Tasty, Dynamic Yield). Proficiency in integrating APIs, third-party libraries, and data visualisation tools. Deep understanding of experimentation methodologies and statistical principles. Proven experience in consulting or client-facing roles, with strong interpersonal and communication skills. Nice to have Bachelor's degree in Computer Science, Web Development, or a related field. Experience with Product-led Experimentation/Server-side Experiment would be a bonus. Experience of setting up and implementing experimentation and/or analytics platforms. You'll get Creative CX is filled with great people with bundles of talent and ideas. Come and join our fantastic team and you'll be part of an exciting growing consultancy. Some of our benefits include: 25 days' holiday each year. An extra day for every year at Creative CX up to a maximum of 5 extra days. An additional day off for your birthday after 3 years of service. Regular social events and away days, arranged by our social committee. Regular coaching, a continuously updated personal development plan and a generous training budget, to help you reach your full potential. Company contributory pension scheme. Perkbox membership, giving you a wide range of discounts. Private Medical Cover. Life Assurance. Salary Sacrifice Schemes - Cycle to Work and Gym Scheme. Charity Payroll - giving before tax. Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. Creative CX is an equal opportunity employer. Creative CX recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status as required by applicable law.
Liverpool Permanent Competitive + Benefits Are you an organised, creative problem-solver with a passion for live events and AV production? MSP Global is looking for an experienced Project Manager to take the lead on delivering high-impact events from concept to completion. As a Project Manager at MSP, you will be responsible for the end-to-end delivery of AV projects and live event productions - from initial planning through to final installation, testing, and handover. You'll oversee all phases of the project lifecycle, coordinating cross-functional teams, managing budgets, maintaining timelines, and ensuring client satisfaction at every stage. This role requires a creative approach, strong organisational skills, and solid technical knowledge to ensure seamless, high-quality execution across a range of dynamic and fast-paced projects. Key Responsibilities: Act as the primary client contact , developing creative ideas, timelines, and deadlines Manage corporate client bookings for AV equipment, staging, and project management services Lead the design and coordination of sets, staging, and AV installations Produce essential project documentation, including project plans, CAD drawings, RAMS, H&S paperwork, and post-event reports Oversee budget management , track expenses, and ensure project profitability Procure AV hardware, staging materials, and other resources as required Schedule and brief AV engineers, ensuring efficient workflow and high-quality delivery Supervise onsite installation, ensuring staging and equipment are set up as designed and all systems function correctly Troubleshoot technical issues relating to power, IT systems, or staging, resolving challenges quickly and effectively Manage multiple projects simultaneously, often to tight deadlines Proven experience working in the corporate events sector Excellent communication skills for liaising with clients, contractors, and internal teams Strong technical knowledge of AV equipment, IT systems, cabling, and design software (e.g. CAD) Experience managing multiple projects, including scheduling, budgeting, and resourcing Ability to lead and motivate teams of AV engineers and contractors Strong problem-solving skills, able to troubleshoot under pressure in a live event environment Understanding of budget management, invoicing, and maintaining project profit margins Personal attributes: Highly organised, with strong time management and prioritisation skills Creative thinker with excellent problem-solving abilities Confident communicator with a professional client-facing manner Ability to lead and motivate a team Technical understanding - knowledge of AV, systems and technologies Project Management skills - planning, organising and executing projects effectively Budget and financial management Organisation and time management - able to manage multiple projects and deadlines effectively Clean UK driving licence and own transport preferred as the position requires regular travel Why Join MSP Global: MSP is a market leader with decades of experience producing live events and supplying broadcast services in the UK and internationally. We specialise in providing a wide range of audio-visual equipment and technical production services for corporate and special events. We deliver an extensive product range from PA systems, stage lighting, LED video walls and vision equipment to bespoke stage sets, broadcast cameras and studio hire with full production facilities. As part of Team MSP you can: Be part of an award-winning dynamic team successfully delivering exceptional events and conferences for high-profile brands. Work with cutting-edge audio equipment and technologies. Have the opportunity for personal and professional growth within a rapidly expanding company. Enjoy a collaborative and supportive work environment with on-going training programme. Working hours Weekend and night-time working are integral parts of the job, and we consistently support our team to ensure they maintain a good work-life balance. A flexible approach to working hours will be required. Holidays 29 days per year (includes one day for birthday) After 2 years continuous service rises to 32 days After 5 years continuous service 34 days Pension Scheme A percentage of your salary is invested into the Government savings scheme, which is optional, and age related. We are delighted to offer an attractive range of benefits upon the successful completion of the probation periods an AV technician: Comprehensive Employees Assistance Programme including fast access to private medical treatment, digital access to a GP, mental health support, in-patient and day-patient treatment, advanced cancer cover and out-patient surgical procedures Financial planning assistance Company uniform Free parking, refreshments and kitchen facilities Training including H&S and First Aid Job type This role is a full-time, permanent role based in Liverpool. We look forward to welcoming you to our team! Application Form Upload your CV Max. file size: 128 MB. Upload your CV in .pdf, .doc or .docx format
03/07/2026
Full time
Liverpool Permanent Competitive + Benefits Are you an organised, creative problem-solver with a passion for live events and AV production? MSP Global is looking for an experienced Project Manager to take the lead on delivering high-impact events from concept to completion. As a Project Manager at MSP, you will be responsible for the end-to-end delivery of AV projects and live event productions - from initial planning through to final installation, testing, and handover. You'll oversee all phases of the project lifecycle, coordinating cross-functional teams, managing budgets, maintaining timelines, and ensuring client satisfaction at every stage. This role requires a creative approach, strong organisational skills, and solid technical knowledge to ensure seamless, high-quality execution across a range of dynamic and fast-paced projects. Key Responsibilities: Act as the primary client contact , developing creative ideas, timelines, and deadlines Manage corporate client bookings for AV equipment, staging, and project management services Lead the design and coordination of sets, staging, and AV installations Produce essential project documentation, including project plans, CAD drawings, RAMS, H&S paperwork, and post-event reports Oversee budget management , track expenses, and ensure project profitability Procure AV hardware, staging materials, and other resources as required Schedule and brief AV engineers, ensuring efficient workflow and high-quality delivery Supervise onsite installation, ensuring staging and equipment are set up as designed and all systems function correctly Troubleshoot technical issues relating to power, IT systems, or staging, resolving challenges quickly and effectively Manage multiple projects simultaneously, often to tight deadlines Proven experience working in the corporate events sector Excellent communication skills for liaising with clients, contractors, and internal teams Strong technical knowledge of AV equipment, IT systems, cabling, and design software (e.g. CAD) Experience managing multiple projects, including scheduling, budgeting, and resourcing Ability to lead and motivate teams of AV engineers and contractors Strong problem-solving skills, able to troubleshoot under pressure in a live event environment Understanding of budget management, invoicing, and maintaining project profit margins Personal attributes: Highly organised, with strong time management and prioritisation skills Creative thinker with excellent problem-solving abilities Confident communicator with a professional client-facing manner Ability to lead and motivate a team Technical understanding - knowledge of AV, systems and technologies Project Management skills - planning, organising and executing projects effectively Budget and financial management Organisation and time management - able to manage multiple projects and deadlines effectively Clean UK driving licence and own transport preferred as the position requires regular travel Why Join MSP Global: MSP is a market leader with decades of experience producing live events and supplying broadcast services in the UK and internationally. We specialise in providing a wide range of audio-visual equipment and technical production services for corporate and special events. We deliver an extensive product range from PA systems, stage lighting, LED video walls and vision equipment to bespoke stage sets, broadcast cameras and studio hire with full production facilities. As part of Team MSP you can: Be part of an award-winning dynamic team successfully delivering exceptional events and conferences for high-profile brands. Work with cutting-edge audio equipment and technologies. Have the opportunity for personal and professional growth within a rapidly expanding company. Enjoy a collaborative and supportive work environment with on-going training programme. Working hours Weekend and night-time working are integral parts of the job, and we consistently support our team to ensure they maintain a good work-life balance. A flexible approach to working hours will be required. Holidays 29 days per year (includes one day for birthday) After 2 years continuous service rises to 32 days After 5 years continuous service 34 days Pension Scheme A percentage of your salary is invested into the Government savings scheme, which is optional, and age related. We are delighted to offer an attractive range of benefits upon the successful completion of the probation periods an AV technician: Comprehensive Employees Assistance Programme including fast access to private medical treatment, digital access to a GP, mental health support, in-patient and day-patient treatment, advanced cancer cover and out-patient surgical procedures Financial planning assistance Company uniform Free parking, refreshments and kitchen facilities Training including H&S and First Aid Job type This role is a full-time, permanent role based in Liverpool. We look forward to welcoming you to our team! Application Form Upload your CV Max. file size: 128 MB. Upload your CV in .pdf, .doc or .docx format
About us We're the team behind digital retailer Very. Our purpose powers everything we do. We want our people to get more out of life too. If you're high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. About the role Leads the end to end delivery of large scale initiatives and/or programmes of optimisation activity across one or more squads as well as ensuring delivery of small change and business as usual (BAU). The Lead Delivery Manager ensures delivery excellence, fosters a high performing delivery culture, and drives continuous improvement. A Senior Delivery Manager is able to manage complex, high risk products, and services. This role sits within our Digital Customer Experience (DCX) tribe. We are striving to create a world class customer experience across our Mobile and Web platforms. We are in control of building this exciting future and are looking for like minded individuals to help make this a reality. We need people with strong backgrounds in digital retail to help us on this journey as we strive to define, design, build and run frictionless experiences that sets The Very Group apart from other online retailers. Key Responsibilities Team Leadership and delivery Leads cross disciplinary teams (direct or matrix/internal/third parties) to deliver on time, to cost, with the right quality outcome for the customer Facilitates squad ceremonies (e.g., stand ups, retrospectives, planning) Monitors and drives the overall progress and performance of their squads and initiatives. Track progress against sprint goals and delivery milestones Establishes and manages delivery plans and roadmaps for their squads and initiatives. Ensures alignment between delivery plans and dependencies across squads. Collaborates with Product Managers and Business Analysts to refine and prioritise backlogs. Facilitates cross team collaboration and removes blockers. Ensures clear communication and transparency within their delivery teams. Acts as a strong leader and role model demonstrating an excellent delivery mind set and promoting a culture of accountability Contributes to improving delivery capability across their squads and through their direct reports. Facilitates the delivery of high quality software regularly, repeatedly and predictably using a metric driven approach to continuous improvement. Monitors delivery metrics and optimises ways of working. Fosters a culture of continuous improvement and learning. Supports the Portfolio Manager in raising standards across delivery and implementing strategies to meet our delivery OKRs Takes part in and supports community forums Risk and issue management Proactively identifies and manages risks, issue, assumptions and dependencies that could impact their team's delivery and benefit realisation. Manages the escalation process to Portfolio Manager and ePMO Planning & Prioritisation: Facilitates planning cycles across squads and contributes to QPP. Works with stakeholders to facilitate the prioritisation of work from a technical and product roadmap perspective. Governance: Builds and manages the agreed governance structure across projects, small change, and BAU in liaison with ePMO. Ensures all key stakeholders are held accountable for their part of the delivery. Ensures that all key decisions are documented and have the right level of sign off. Monitors and manages delivery performance, risks, and status Ensures all work is managed in scope and any change requests are managed and impacts surfaced Resource & Capacity Management: Manages allocated squad and team capacity; aligns resourcing to priorities and optimising the allocation of resources. Identifies and resolves resource bottlenecks in liaison with the Portfolio Manager. Financial Management: Manages budget allocations and tracks spend across their allocated squads and initiatives. Ensures that regular cost reviews are held ensuring that any issues are escalated. Supports the creation of business cases and benefits tracking. Acts to support decision making through provision of advice and information to senior management regarding investments and priorities. Stakeholder Engagement: Engages regularly and builds productive relationships with senior leaders, Heads of Product, Heads of Tech, and delivery teams. Provides clear communication on progress, risks, and changes to the ePMO and business stakeholders. Change Management: Supports effective transition of changes into BAU. Reporting & MI: Provides regular initiative and roadmap updates ensuring risks are highlighted and mitigation plans are in place Delivers accurate and timely reporting on KPIs and delivery metrics. About you The Lead Delivery Manager is an experienced delivery professional who role models excellent delivery practices A proven ability to govern large, complex, and cross functional initiatives Good commercial and financial acumen. Proficient in Agile delivery models. Can recognise when something does not work and encourage a mindset of experimentation. Able to listen to the needs of technical and business stakeholders and interpret them. A bias towards action, always finding ways to remove barriers to rapid delivery. Strong stakeholder and 3rd party management skills. Manages stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales. Actively addresses the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. Can identify dependencies in plans across services and coordinate delivery. Engages colleagues with enthusiasm and commitment. They are able to bring people together to form a motivated team. Ability to coach and mentor delivery leads. Excellent conflict resolution skills. Knows how to optimise the delivery flow of teams, managing the pace and tempo. They fully understand the environment they work in and can prioritise the most important or highest value tasks. Has the ability to reflect, and be resilient Some of our benefits Flexible, hybrid working model Inclusive culture and environment, check out our Glassdoor reviews £6,500 flexible benefits allowance to suit your needs 30 days holiday + bank holidays LinkedIn learning access Bonus potential (performance and business related) Up to 25% discount on Very.co.uk Matched pension up to 6% More benefits can be found on our career site Diversity, inclusion and equal opportunities We're building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don't discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via . We'll be happy to support you. We're proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.
03/07/2026
Full time
About us We're the team behind digital retailer Very. Our purpose powers everything we do. We want our people to get more out of life too. If you're high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. About the role Leads the end to end delivery of large scale initiatives and/or programmes of optimisation activity across one or more squads as well as ensuring delivery of small change and business as usual (BAU). The Lead Delivery Manager ensures delivery excellence, fosters a high performing delivery culture, and drives continuous improvement. A Senior Delivery Manager is able to manage complex, high risk products, and services. This role sits within our Digital Customer Experience (DCX) tribe. We are striving to create a world class customer experience across our Mobile and Web platforms. We are in control of building this exciting future and are looking for like minded individuals to help make this a reality. We need people with strong backgrounds in digital retail to help us on this journey as we strive to define, design, build and run frictionless experiences that sets The Very Group apart from other online retailers. Key Responsibilities Team Leadership and delivery Leads cross disciplinary teams (direct or matrix/internal/third parties) to deliver on time, to cost, with the right quality outcome for the customer Facilitates squad ceremonies (e.g., stand ups, retrospectives, planning) Monitors and drives the overall progress and performance of their squads and initiatives. Track progress against sprint goals and delivery milestones Establishes and manages delivery plans and roadmaps for their squads and initiatives. Ensures alignment between delivery plans and dependencies across squads. Collaborates with Product Managers and Business Analysts to refine and prioritise backlogs. Facilitates cross team collaboration and removes blockers. Ensures clear communication and transparency within their delivery teams. Acts as a strong leader and role model demonstrating an excellent delivery mind set and promoting a culture of accountability Contributes to improving delivery capability across their squads and through their direct reports. Facilitates the delivery of high quality software regularly, repeatedly and predictably using a metric driven approach to continuous improvement. Monitors delivery metrics and optimises ways of working. Fosters a culture of continuous improvement and learning. Supports the Portfolio Manager in raising standards across delivery and implementing strategies to meet our delivery OKRs Takes part in and supports community forums Risk and issue management Proactively identifies and manages risks, issue, assumptions and dependencies that could impact their team's delivery and benefit realisation. Manages the escalation process to Portfolio Manager and ePMO Planning & Prioritisation: Facilitates planning cycles across squads and contributes to QPP. Works with stakeholders to facilitate the prioritisation of work from a technical and product roadmap perspective. Governance: Builds and manages the agreed governance structure across projects, small change, and BAU in liaison with ePMO. Ensures all key stakeholders are held accountable for their part of the delivery. Ensures that all key decisions are documented and have the right level of sign off. Monitors and manages delivery performance, risks, and status Ensures all work is managed in scope and any change requests are managed and impacts surfaced Resource & Capacity Management: Manages allocated squad and team capacity; aligns resourcing to priorities and optimising the allocation of resources. Identifies and resolves resource bottlenecks in liaison with the Portfolio Manager. Financial Management: Manages budget allocations and tracks spend across their allocated squads and initiatives. Ensures that regular cost reviews are held ensuring that any issues are escalated. Supports the creation of business cases and benefits tracking. Acts to support decision making through provision of advice and information to senior management regarding investments and priorities. Stakeholder Engagement: Engages regularly and builds productive relationships with senior leaders, Heads of Product, Heads of Tech, and delivery teams. Provides clear communication on progress, risks, and changes to the ePMO and business stakeholders. Change Management: Supports effective transition of changes into BAU. Reporting & MI: Provides regular initiative and roadmap updates ensuring risks are highlighted and mitigation plans are in place Delivers accurate and timely reporting on KPIs and delivery metrics. About you The Lead Delivery Manager is an experienced delivery professional who role models excellent delivery practices A proven ability to govern large, complex, and cross functional initiatives Good commercial and financial acumen. Proficient in Agile delivery models. Can recognise when something does not work and encourage a mindset of experimentation. Able to listen to the needs of technical and business stakeholders and interpret them. A bias towards action, always finding ways to remove barriers to rapid delivery. Strong stakeholder and 3rd party management skills. Manages stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales. Actively addresses the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. Can identify dependencies in plans across services and coordinate delivery. Engages colleagues with enthusiasm and commitment. They are able to bring people together to form a motivated team. Ability to coach and mentor delivery leads. Excellent conflict resolution skills. Knows how to optimise the delivery flow of teams, managing the pace and tempo. They fully understand the environment they work in and can prioritise the most important or highest value tasks. Has the ability to reflect, and be resilient Some of our benefits Flexible, hybrid working model Inclusive culture and environment, check out our Glassdoor reviews £6,500 flexible benefits allowance to suit your needs 30 days holiday + bank holidays LinkedIn learning access Bonus potential (performance and business related) Up to 25% discount on Very.co.uk Matched pension up to 6% More benefits can be found on our career site Diversity, inclusion and equal opportunities We're building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don't discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via . We'll be happy to support you. We're proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.
Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies - in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences - to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients' toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. Role Overview We are looking for an experienced Programme Manager to lead a large scale enterprise data transformation programme involving the migration from Snowflake to Databricks. This role will be responsible for the end to end delivery of the programme, ensuring successful execution across multiple workstreams while aligning business objectives with technical delivery. The ideal candidate will have extensive experience managing complex cloud data platform migrations, leading cross functional teams, engaging senior stakeholders, and delivering large scale transformation programmes within agreed scope, budget, and timelines. Key Responsibilities Own the end to end delivery of the Snowflake to Databricks migration programme. Define and manage the programme roadmap, delivery plan, milestones, and critical success criteria. Lead and coordinate cross functional teams including Solution Architects, Data Engineers, Business Analysts, QA, and Infrastructure teams. Establish programme governance, delivery frameworks, reporting structures, and controls. Drive discovery workshops, business analysis, requirements gathering, and scope definition. Ensure alignment between business objectives and technical solutions. Manage programme budgets, forecasting, resource allocation, and capacity planning. Oversee solution design and ensure alignment with enterprise architecture and engineering standards. Track programme dependencies across multiple workstreams and delivery teams. Identify, assess, manage, and mitigate programme risks, issues, and assumptions. Maintain RAID logs and ensure timely resolution of programme challenges. Produce regular programme status reports, dashboards, and executive updates. Facilitate steering committees, governance meetings, stakeholder reviews, and programme checkpoints. Ensure delivery milestones, quality standards, and project objectives are consistently achieved. Oversee data migration strategy, execution planning, cutover activities, and validation. Ensure data quality, reconciliation, testing, and migration verification activities are successfully completed. Drive stakeholder engagement across business, technology, and executive leadership teams. Manage programme change requests, scope governance, and delivery priorities. Ensure compliance with security, data governance, regulatory, and organisational standards. Coordinate with third party vendors, implementation partners, and external suppliers where required. Foster collaboration across geographically distributed delivery teams. Promote continuous improvement, retrospective reviews, and lessons learned throughout the programme lifecycle. Required Skills & Experience Proven experience managing enterprise data platform or cloud migration programmes. Strong understanding of Snowflake, Databricks, and modern cloud based data architectures. Experience delivering cloud migration projects within Azure, AWS, or Google Cloud Platform (GCP) environments. Strong programme governance, budgeting, financial management, and resource planning experience. Experience managing multiple concurrent workstreams and complex dependencies. Excellent stakeholder management with experience engaging C level executives and senior business leaders. Strong understanding of Agile, Scrum, Waterfall, and hybrid delivery methodologies. Experience managing RAID logs, programme reporting, governance forums, and steering committees. Strong risk management, issue resolution, and decision making capabilities. Excellent communication, leadership, negotiation, and influencing skills. Experience working with globally distributed delivery teams. Knowledge of data governance, security, compliance, and regulatory requirements. Preferred Qualifications Experience delivering Snowflake to Databricks migration programmes. Agile certification (SAFe, Scrum Master, AgilePM, or equivalent). Experience within Financial Services, Banking, Insurance, Retail, Healthcare, or other enterprise environments. Familiarity with data engineering, ETL/ELT, CI/CD pipelines, and DevOps practices. Our Commitment to Diversity & Inclusion Did you know that Apexon has been Certified by Great Place To Work , the global authority on workplace culture, in each of the four regions in which it operates: USA (for the seventh time in 2026), India (for the tenth consecutive time in 2026), the UK (for the fourth time in 2026) and Mexico (for the second time in 2026). Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Our Commitment to Environment Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives. Our Perks and Benefits Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill based development, opportunities for career advancement, and access to comprehensive health and well being benefits and assistance. We also offer: Up to 10% bonus (If eligible). 25 days holiday + Statutory bank holidays, with the option to carry forward or 'cash in' 5 days each year (If eligible) Access to YuLife wellness platform, subscription to Meditopia App, premium subscription to Fiit, life coaching & emotional wellbeing sessions, 24/7 virtual GP Access, Employee Assistance Programme Life Insurance & Income protection Enhanced Maternity Pay & Paternity Pay Cycle to work scheme. A Tech Scheme which lets you choose from over 5000 tech products at up to a 12% discount. Free unlimited Udemy account for every employee to support their continuous learning and improvement. Support in obtaining relevant certifications. Job Location Sunderland, England, United Kingdom
02/07/2026
Full time
Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies - in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences - to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients' toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. Role Overview We are looking for an experienced Programme Manager to lead a large scale enterprise data transformation programme involving the migration from Snowflake to Databricks. This role will be responsible for the end to end delivery of the programme, ensuring successful execution across multiple workstreams while aligning business objectives with technical delivery. The ideal candidate will have extensive experience managing complex cloud data platform migrations, leading cross functional teams, engaging senior stakeholders, and delivering large scale transformation programmes within agreed scope, budget, and timelines. Key Responsibilities Own the end to end delivery of the Snowflake to Databricks migration programme. Define and manage the programme roadmap, delivery plan, milestones, and critical success criteria. Lead and coordinate cross functional teams including Solution Architects, Data Engineers, Business Analysts, QA, and Infrastructure teams. Establish programme governance, delivery frameworks, reporting structures, and controls. Drive discovery workshops, business analysis, requirements gathering, and scope definition. Ensure alignment between business objectives and technical solutions. Manage programme budgets, forecasting, resource allocation, and capacity planning. Oversee solution design and ensure alignment with enterprise architecture and engineering standards. Track programme dependencies across multiple workstreams and delivery teams. Identify, assess, manage, and mitigate programme risks, issues, and assumptions. Maintain RAID logs and ensure timely resolution of programme challenges. Produce regular programme status reports, dashboards, and executive updates. Facilitate steering committees, governance meetings, stakeholder reviews, and programme checkpoints. Ensure delivery milestones, quality standards, and project objectives are consistently achieved. Oversee data migration strategy, execution planning, cutover activities, and validation. Ensure data quality, reconciliation, testing, and migration verification activities are successfully completed. Drive stakeholder engagement across business, technology, and executive leadership teams. Manage programme change requests, scope governance, and delivery priorities. Ensure compliance with security, data governance, regulatory, and organisational standards. Coordinate with third party vendors, implementation partners, and external suppliers where required. Foster collaboration across geographically distributed delivery teams. Promote continuous improvement, retrospective reviews, and lessons learned throughout the programme lifecycle. Required Skills & Experience Proven experience managing enterprise data platform or cloud migration programmes. Strong understanding of Snowflake, Databricks, and modern cloud based data architectures. Experience delivering cloud migration projects within Azure, AWS, or Google Cloud Platform (GCP) environments. Strong programme governance, budgeting, financial management, and resource planning experience. Experience managing multiple concurrent workstreams and complex dependencies. Excellent stakeholder management with experience engaging C level executives and senior business leaders. Strong understanding of Agile, Scrum, Waterfall, and hybrid delivery methodologies. Experience managing RAID logs, programme reporting, governance forums, and steering committees. Strong risk management, issue resolution, and decision making capabilities. Excellent communication, leadership, negotiation, and influencing skills. Experience working with globally distributed delivery teams. Knowledge of data governance, security, compliance, and regulatory requirements. Preferred Qualifications Experience delivering Snowflake to Databricks migration programmes. Agile certification (SAFe, Scrum Master, AgilePM, or equivalent). Experience within Financial Services, Banking, Insurance, Retail, Healthcare, or other enterprise environments. Familiarity with data engineering, ETL/ELT, CI/CD pipelines, and DevOps practices. Our Commitment to Diversity & Inclusion Did you know that Apexon has been Certified by Great Place To Work , the global authority on workplace culture, in each of the four regions in which it operates: USA (for the seventh time in 2026), India (for the tenth consecutive time in 2026), the UK (for the fourth time in 2026) and Mexico (for the second time in 2026). Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Our Commitment to Environment Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives. Our Perks and Benefits Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill based development, opportunities for career advancement, and access to comprehensive health and well being benefits and assistance. We also offer: Up to 10% bonus (If eligible). 25 days holiday + Statutory bank holidays, with the option to carry forward or 'cash in' 5 days each year (If eligible) Access to YuLife wellness platform, subscription to Meditopia App, premium subscription to Fiit, life coaching & emotional wellbeing sessions, 24/7 virtual GP Access, Employee Assistance Programme Life Insurance & Income protection Enhanced Maternity Pay & Paternity Pay Cycle to work scheme. A Tech Scheme which lets you choose from over 5000 tech products at up to a 12% discount. Free unlimited Udemy account for every employee to support their continuous learning and improvement. Support in obtaining relevant certifications. Job Location Sunderland, England, United Kingdom
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Product Designer in our digital customer experience team, you'll deliver high-quality designs, drive improvements to digital journeys, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy and portfolio design excellence across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Deliver world-class, intuitive, evidence-based experiences across web and native platforms Provide design vision and guidance, and use research insights and data to champion the customer voice and align it with business strategy. Partner with product managers, architects, analysts and engineers to ensure solutions meet user needs, business goals, and technical requirements. Run workshops, create user journey maps and champion AI tools to drive efficiency and creativity. Support delivery with a focus on accessibility, CX KPIs, and scalable design systems. What you'll bring: Proven experience delivering high-quality, accessible, large-scale digital products and services across responsive web and native applications while working in large design team Advanced Figma skills, including prototyping using tokens and variables, previous contribution to large-scale component libraries and auditing design files for clarity. Experience using research methods and lab/online platforms to conduct usability testing to understand customer needs, reduce friction and improve ease of use. Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys. Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
01/07/2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Product Designer in our digital customer experience team, you'll deliver high-quality designs, drive improvements to digital journeys, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy and portfolio design excellence across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Deliver world-class, intuitive, evidence-based experiences across web and native platforms Provide design vision and guidance, and use research insights and data to champion the customer voice and align it with business strategy. Partner with product managers, architects, analysts and engineers to ensure solutions meet user needs, business goals, and technical requirements. Run workshops, create user journey maps and champion AI tools to drive efficiency and creativity. Support delivery with a focus on accessibility, CX KPIs, and scalable design systems. What you'll bring: Proven experience delivering high-quality, accessible, large-scale digital products and services across responsive web and native applications while working in large design team Advanced Figma skills, including prototyping using tokens and variables, previous contribution to large-scale component libraries and auditing design files for clarity. Experience using research methods and lab/online platforms to conduct usability testing to understand customer needs, reduce friction and improve ease of use. Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys. Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Position Colour Co ordinator (Fixed term, 12 month maternity cover) Responsibilities Co ordinate the Saica Flex Buxton colour management system in close partnership with Sun Chemicals to ensure customer colour targets are accurate. Build and maintain the Saica Flex Buxton digital colour library. Work with PMR, production and management teams to control job bags, sample folders, and colour related queries. Specific Tasks Build and maintain a Colour Library from existing and current colour standards. Add digital Pantone colours and instructions to new designs. Align ink formulas and target colour with Sun Chemicals' representative. Allocate digital colour data to s/o D numbers and process Pantone information. Add correct print profile/CGAT data file to IQC library and colourcert. Create physical colour standards when required. Support the PMR team in controlling job bags and archive folders. Control digital colourcert project required by customers such as ASDA and UB. Perform Xrite calibration through net profiler and arrange yearly calibration of each spectrometer. Maintain software and spectrometers; resolve equipment issues with Xrite. Work with Sun Chemicals on new IQC V10 and IFS6, as needed. Handle customer draw down requirements and unusual colour matching needs. Collaborate with the origination team on colour targets and instructions for new designs. Update fingerprint profiles into IQC as per customer specifications. Track plate allocation and capture usage per plate data. Allocate cold seal cylinders in the plan to capture usage per plate. Update special instructions for colour on PECAS. Manage colour target and CXF file transfer between Saica sites. Support production and management teams in all colour aspects. Assist the technical department with product testing and trials. Undertake additional duties as requested by line manager within scope of role. Skills, Qualifications & Attributes Computer literate - essential. Proficient with Microsoft packages. Experience with Xrite - essential. EFI PECAS knowledge. Extensive experience in the printing industry, preferably with colour. Awareness of H&S in the workplace. Good understanding of food industry quality standards. Background in print/lamination/cold seal packing industry - experience of flexographic printing technology & its requirements is a distinct advantage. Qualifications General Administration experience. GCSEs - Computer and Information Science (required). Employment type Fixed term contract. EEO Statement Saica Group is committed to Equal Opportunities between men and women.
01/07/2026
Full time
Position Colour Co ordinator (Fixed term, 12 month maternity cover) Responsibilities Co ordinate the Saica Flex Buxton colour management system in close partnership with Sun Chemicals to ensure customer colour targets are accurate. Build and maintain the Saica Flex Buxton digital colour library. Work with PMR, production and management teams to control job bags, sample folders, and colour related queries. Specific Tasks Build and maintain a Colour Library from existing and current colour standards. Add digital Pantone colours and instructions to new designs. Align ink formulas and target colour with Sun Chemicals' representative. Allocate digital colour data to s/o D numbers and process Pantone information. Add correct print profile/CGAT data file to IQC library and colourcert. Create physical colour standards when required. Support the PMR team in controlling job bags and archive folders. Control digital colourcert project required by customers such as ASDA and UB. Perform Xrite calibration through net profiler and arrange yearly calibration of each spectrometer. Maintain software and spectrometers; resolve equipment issues with Xrite. Work with Sun Chemicals on new IQC V10 and IFS6, as needed. Handle customer draw down requirements and unusual colour matching needs. Collaborate with the origination team on colour targets and instructions for new designs. Update fingerprint profiles into IQC as per customer specifications. Track plate allocation and capture usage per plate data. Allocate cold seal cylinders in the plan to capture usage per plate. Update special instructions for colour on PECAS. Manage colour target and CXF file transfer between Saica sites. Support production and management teams in all colour aspects. Assist the technical department with product testing and trials. Undertake additional duties as requested by line manager within scope of role. Skills, Qualifications & Attributes Computer literate - essential. Proficient with Microsoft packages. Experience with Xrite - essential. EFI PECAS knowledge. Extensive experience in the printing industry, preferably with colour. Awareness of H&S in the workplace. Good understanding of food industry quality standards. Background in print/lamination/cold seal packing industry - experience of flexographic printing technology & its requirements is a distinct advantage. Qualifications General Administration experience. GCSEs - Computer and Information Science (required). Employment type Fixed term contract. EEO Statement Saica Group is committed to Equal Opportunities between men and women.
Overview Aareon is Europe's established provider of SaaS solutions for the real estate industry and a pioneer of the sector's digital future. With its software solutions, Aareon connects people, processes, and properties-bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders. As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone. We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity. Become part of our international team! We are looking forward to meeting YOU! The Role Senior Product Manager with deep UK social housing domain knowledge to help shape the future of our social housing product portfolio. This is not a generic SaaS product role. The successful candidate will understand how social landlords operate, how housing teams make decisions, and how software can improve outcomes across residents, housing officers, repairs teams, asset teams, finance teams, compliance leaders and senior executives. Product management experience is important, but social housing domain expertise is essential. Role Purpose As Senior Product Manager, you will own a strategically important area of our social housing product portfolio and be responsible for understanding the market, customers, regulatory environment and operational workflows, then translating that insight into clear product strategy, roadmap priorities and commercially valuable product outcomes. You may already be a Product Manager, Senior Product Manager or Product Owner in social housing software. You may also come from social housing systems ownership, implementation consultancy, business analysis, digital transformation or operational leadership, provided you can demonstrate strong product thinking and the ability to shape software that customers value. Key Responsibilities Market, Customer and Domain Insight: Act as a credible voice of the UK social housing market, maintaining a strong understanding of customer needs, sector pressures, regulatory change and competitor activity. Use this insight to identify product opportunities and ensure roadmap decisions are grounded in real customer and market evidence. Product Strategy and Roadmap: Own the product strategy and roadmap for your area, balancing customer value, commercial impact, regulatory need, technical health and delivery capacity. Make clear prioritisation decisions and communicate trade-offs confidently to customers, internal teams and senior stakeholders. Product Discovery and Delivery: Work closely with customers, Engineering, Design, Architecture, QA and Data teams to shape valuable, usable and deliverable product outcomes. Lead product discovery, define clear requirements and support delivery through to launch, adoption and iteration. Customer Experience and User Experience: Champion the importance of CX and UX in social housing software, recognising that poor user experience directly impacts adoption, operational efficiency, support demand and resident outcomes. Ensure products are designed around the real workflows of housing teams, residents and partners. Commercial and Go-to-Market Impact: Connect product decisions to commercial outcomes, including retention, expansion, adoption, differentiation and revenue growth. Support business cases, pricing and packaging discussions, product launches, tender responses and strategic customer conversations. AI, Data and Innovation: Identify opportunities to use AI, automation and data-led insight to improve operational efficiency, decision-making and customer experience where there is clear customer value. Bring a thoughtful approach to innovation, balancing opportunity with trust, transparency, data protection and sector-specific risk. Stakeholder Leadership: Build strong relationships across Product, Engineering, Sales, Marketing, Customer Success, Implementation, Support and senior leadership. Provide clarity on priorities, manage competing demands and represent the product area credibly in both internal and customer-facing settings. Essential Experience Deep UK social housing domain experience. This is mandatory. Strong understanding of housing association, local authority or registered provider operations. Experience with housing management systems, tenant/resident portals, repairs platforms, asset systems, compliance systems or other social housing software. Knowledge of core housing workflows such as tenancy management, repairs, voids, allocations, rent, arrears, resident communication, complaints, assets or compliance. Understanding of the operational and regulatory pressures facing UK social landlords. Ability to engage credibly with housing professionals, senior customer stakeholders and internal commercial teams. Product Management Experience: Formal product management experience is valuable, but this role is deliberately open to candidates with deep housing expertise who can demonstrate strong product potential. The key requirement is that you understand social housing deeply and can apply that knowledge to build better software. Desirable Experience Experience with platforms such as Aareon, NEC Housing, Civica Cx, MRI, Orchard/Capita, Northgate or other housing management systems. Experience building or managing AI-enabled products, automation tools or data-led decision support in social housing, local government, public sector or other socially important sectors. Familiarity with using AI in the product management process, including discovery synthesis, workflow analysis, prototyping, product analytics, customer insight or backlog refinement. Understanding of how AI can support operational efficiency while managing risks around trust, transparency, data protection, bias, auditability and customer vulnerability. Experience improving CX and UX in complex operational software environments. Experience with SaaS, cloud-native platforms, APIs, integrations, data migration or interoperability. Experience working with Agile delivery teams and tools such as Jira, Azure DevOps, Figma or product analytics platforms. Why Join Us This is an opportunity to shape software used by organisations responsible for delivering essential housing services. You will work on products that sit at the heart of social housing operations: helping providers manage homes, support residents, improve service delivery, strengthen compliance and operate more efficiently. The sector is changing quickly. Customer expectations are rising, regulation is intensifying and many providers are rethinking their technology landscape. The right person will have a genuine opportunity to influence product direction, customer outcomes and Aareon's position in the UK social housing market. Become part of Aareon and digitise the European property industry together with us. We value a working environment where diversity and flexibility are valued, working in partnership and supporting each other as a team is a matter of course, and learning is perceived as an opportunity. Our solutions address the major challenges of our time: climate change, housing shortages and skills shortages. Discover the diversity of !
01/07/2026
Full time
Overview Aareon is Europe's established provider of SaaS solutions for the real estate industry and a pioneer of the sector's digital future. With its software solutions, Aareon connects people, processes, and properties-bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders. As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone. We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity. Become part of our international team! We are looking forward to meeting YOU! The Role Senior Product Manager with deep UK social housing domain knowledge to help shape the future of our social housing product portfolio. This is not a generic SaaS product role. The successful candidate will understand how social landlords operate, how housing teams make decisions, and how software can improve outcomes across residents, housing officers, repairs teams, asset teams, finance teams, compliance leaders and senior executives. Product management experience is important, but social housing domain expertise is essential. Role Purpose As Senior Product Manager, you will own a strategically important area of our social housing product portfolio and be responsible for understanding the market, customers, regulatory environment and operational workflows, then translating that insight into clear product strategy, roadmap priorities and commercially valuable product outcomes. You may already be a Product Manager, Senior Product Manager or Product Owner in social housing software. You may also come from social housing systems ownership, implementation consultancy, business analysis, digital transformation or operational leadership, provided you can demonstrate strong product thinking and the ability to shape software that customers value. Key Responsibilities Market, Customer and Domain Insight: Act as a credible voice of the UK social housing market, maintaining a strong understanding of customer needs, sector pressures, regulatory change and competitor activity. Use this insight to identify product opportunities and ensure roadmap decisions are grounded in real customer and market evidence. Product Strategy and Roadmap: Own the product strategy and roadmap for your area, balancing customer value, commercial impact, regulatory need, technical health and delivery capacity. Make clear prioritisation decisions and communicate trade-offs confidently to customers, internal teams and senior stakeholders. Product Discovery and Delivery: Work closely with customers, Engineering, Design, Architecture, QA and Data teams to shape valuable, usable and deliverable product outcomes. Lead product discovery, define clear requirements and support delivery through to launch, adoption and iteration. Customer Experience and User Experience: Champion the importance of CX and UX in social housing software, recognising that poor user experience directly impacts adoption, operational efficiency, support demand and resident outcomes. Ensure products are designed around the real workflows of housing teams, residents and partners. Commercial and Go-to-Market Impact: Connect product decisions to commercial outcomes, including retention, expansion, adoption, differentiation and revenue growth. Support business cases, pricing and packaging discussions, product launches, tender responses and strategic customer conversations. AI, Data and Innovation: Identify opportunities to use AI, automation and data-led insight to improve operational efficiency, decision-making and customer experience where there is clear customer value. Bring a thoughtful approach to innovation, balancing opportunity with trust, transparency, data protection and sector-specific risk. Stakeholder Leadership: Build strong relationships across Product, Engineering, Sales, Marketing, Customer Success, Implementation, Support and senior leadership. Provide clarity on priorities, manage competing demands and represent the product area credibly in both internal and customer-facing settings. Essential Experience Deep UK social housing domain experience. This is mandatory. Strong understanding of housing association, local authority or registered provider operations. Experience with housing management systems, tenant/resident portals, repairs platforms, asset systems, compliance systems or other social housing software. Knowledge of core housing workflows such as tenancy management, repairs, voids, allocations, rent, arrears, resident communication, complaints, assets or compliance. Understanding of the operational and regulatory pressures facing UK social landlords. Ability to engage credibly with housing professionals, senior customer stakeholders and internal commercial teams. Product Management Experience: Formal product management experience is valuable, but this role is deliberately open to candidates with deep housing expertise who can demonstrate strong product potential. The key requirement is that you understand social housing deeply and can apply that knowledge to build better software. Desirable Experience Experience with platforms such as Aareon, NEC Housing, Civica Cx, MRI, Orchard/Capita, Northgate or other housing management systems. Experience building or managing AI-enabled products, automation tools or data-led decision support in social housing, local government, public sector or other socially important sectors. Familiarity with using AI in the product management process, including discovery synthesis, workflow analysis, prototyping, product analytics, customer insight or backlog refinement. Understanding of how AI can support operational efficiency while managing risks around trust, transparency, data protection, bias, auditability and customer vulnerability. Experience improving CX and UX in complex operational software environments. Experience with SaaS, cloud-native platforms, APIs, integrations, data migration or interoperability. Experience working with Agile delivery teams and tools such as Jira, Azure DevOps, Figma or product analytics platforms. Why Join Us This is an opportunity to shape software used by organisations responsible for delivering essential housing services. You will work on products that sit at the heart of social housing operations: helping providers manage homes, support residents, improve service delivery, strengthen compliance and operate more efficiently. The sector is changing quickly. Customer expectations are rising, regulation is intensifying and many providers are rethinking their technology landscape. The right person will have a genuine opportunity to influence product direction, customer outcomes and Aareon's position in the UK social housing market. Become part of Aareon and digitise the European property industry together with us. We value a working environment where diversity and flexibility are valued, working in partnership and supporting each other as a team is a matter of course, and learning is perceived as an opportunity. Our solutions address the major challenges of our time: climate change, housing shortages and skills shortages. Discover the diversity of !
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de coding makeup applications for everyone, everywhere, with an easy to use, easy to choose, easy to gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market leading growth, innovative retail and product launches fuelled by industry leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role We are looking for a talented Head of Digital Design (Mat Cover) to join our growing in house team! This role will see you working on a variety of creative and trade led projects across the business. With leadership experience, you will have a demonstrated passion for navigating a team of talented individuals in improving and innovating digital marketing creative across New Campaign Launches, BAU and Sales periods such as Black Friday. You will have a keen eye for detail in all things digital design and digital marketing. We believe in disruption, innovation and the application of art and science to create the best concepts, big ideas and content creation. Pulling from strategic insights and data, you can create and bring to life beautiful ideas that move the world. You have a deep understanding of brand purpose, consumer journey and our customer's use of digital & technology. With an entrepreneurial spirit, you will need to be solutions oriented and collaborative in your approach. You will work alongside other creatives, the marketing team, digital team, creative team, technology organisation, Trade, PR, social, as well as help support our local markets with their creative aims. As a Head of Digital Design you will Oversee a talented team of designers (>8 10 growing), overseeing business wide briefs, and supporting the team to develop a broad variety of global digital assets, ensuring consistency across all assets (i.e. emails, Paid Marketing, Charlotte Tilbury App, and Affiliates, BAU & Evergreen templated digital assets) Executing large scale digital roll outs or tech initiatives in a systematic and meticulous manner Working within digital constraints and exploring new ways of challenging and innovating the brand digitally, through new layout design, tools, and technology including the use of AI. Support the digital content team by reviewing and approving digital friendly image & video assets. Support in the creation of Digital Marketing assets e.g. display banners and paid social creative Applying learnings on assets across various platforms, identifying opportunities for personalisation and targeting. Communicate effectively within the broader Creative team; Project Managers, Copywriters, Graphic Designers, Product Designers, Art Directors, Retouchers, Video Editors and the Creative Director to ensure that milestones are met and the team stays on the pulse with changes and plan alterations. Influence the in house agency with trends, best practices, digital advancements and competitors to help improve the team's approach to digital design Diligent approach to ensuring all content is optimised for mobile first devices and web Conduct research and stay updated on the latest design trends, tools, technologies and AI platforms. Reporting Relationships Digital CX Director About you Proven experience in team management and leadership of an army of creatives Experience working on digital + ecommerce design, in house or agency experience Experience in, and enthusiasm for, developing creative ideas for digital platforms, as well as 360 campaigns, from brief to delivery Ability to marry art (creative) and science (data); analytically looking at data, reporting and applying it to future projects and creative Understanding of online accessibility, UX / UI A strong track record in project planning, including accurate estimation of costs and timings Expert knowledge of user interface, application, mobile and responsive design, using the latest prototyping and design tools Great sense of design and composition with a strong eye for layout and appreciation of brand guidelines across all devices and channels Ability to work at pace, with a confidently calm demeanour Exceptional verbal and written communication skills, with the ability to effectively engage and influence stakeholders at all levels of seniority across the business Exceptional information presentation (visual and written) experience Infectiously positive and passionate energy Proficiency in Figma, Adobe Creative Suite, Microsoft (email, docs, Onedrive), insight in AI tools such as Chat GPT, Adobe Firefly, Google Gemini Experience using Dropbox, and project management tools such as Trello / Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
30/06/2026
Full time
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de coding makeup applications for everyone, everywhere, with an easy to use, easy to choose, easy to gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market leading growth, innovative retail and product launches fuelled by industry leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role We are looking for a talented Head of Digital Design (Mat Cover) to join our growing in house team! This role will see you working on a variety of creative and trade led projects across the business. With leadership experience, you will have a demonstrated passion for navigating a team of talented individuals in improving and innovating digital marketing creative across New Campaign Launches, BAU and Sales periods such as Black Friday. You will have a keen eye for detail in all things digital design and digital marketing. We believe in disruption, innovation and the application of art and science to create the best concepts, big ideas and content creation. Pulling from strategic insights and data, you can create and bring to life beautiful ideas that move the world. You have a deep understanding of brand purpose, consumer journey and our customer's use of digital & technology. With an entrepreneurial spirit, you will need to be solutions oriented and collaborative in your approach. You will work alongside other creatives, the marketing team, digital team, creative team, technology organisation, Trade, PR, social, as well as help support our local markets with their creative aims. As a Head of Digital Design you will Oversee a talented team of designers (>8 10 growing), overseeing business wide briefs, and supporting the team to develop a broad variety of global digital assets, ensuring consistency across all assets (i.e. emails, Paid Marketing, Charlotte Tilbury App, and Affiliates, BAU & Evergreen templated digital assets) Executing large scale digital roll outs or tech initiatives in a systematic and meticulous manner Working within digital constraints and exploring new ways of challenging and innovating the brand digitally, through new layout design, tools, and technology including the use of AI. Support the digital content team by reviewing and approving digital friendly image & video assets. Support in the creation of Digital Marketing assets e.g. display banners and paid social creative Applying learnings on assets across various platforms, identifying opportunities for personalisation and targeting. Communicate effectively within the broader Creative team; Project Managers, Copywriters, Graphic Designers, Product Designers, Art Directors, Retouchers, Video Editors and the Creative Director to ensure that milestones are met and the team stays on the pulse with changes and plan alterations. Influence the in house agency with trends, best practices, digital advancements and competitors to help improve the team's approach to digital design Diligent approach to ensuring all content is optimised for mobile first devices and web Conduct research and stay updated on the latest design trends, tools, technologies and AI platforms. Reporting Relationships Digital CX Director About you Proven experience in team management and leadership of an army of creatives Experience working on digital + ecommerce design, in house or agency experience Experience in, and enthusiasm for, developing creative ideas for digital platforms, as well as 360 campaigns, from brief to delivery Ability to marry art (creative) and science (data); analytically looking at data, reporting and applying it to future projects and creative Understanding of online accessibility, UX / UI A strong track record in project planning, including accurate estimation of costs and timings Expert knowledge of user interface, application, mobile and responsive design, using the latest prototyping and design tools Great sense of design and composition with a strong eye for layout and appreciation of brand guidelines across all devices and channels Ability to work at pace, with a confidently calm demeanour Exceptional verbal and written communication skills, with the ability to effectively engage and influence stakeholders at all levels of seniority across the business Exceptional information presentation (visual and written) experience Infectiously positive and passionate energy Proficiency in Figma, Adobe Creative Suite, Microsoft (email, docs, Onedrive), insight in AI tools such as Chat GPT, Adobe Firefly, Google Gemini Experience using Dropbox, and project management tools such as Trello / Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
