Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: IT Service Desk Specialist/1st line support Location: Bristol 5 days on site Contract Type: 6 months - possibility for extension We're looking for an experienced IT Service Desk Specialist to join a busy Data Platforms team supporting Reporting and Analytics applications. This role will suit someone who enjoys working at the intersection of IT operations and the business - managing access, supporting applications, coordinating changes, and triaging incidents through the service desk. Key Responsibilities: Act as the first point of contact for incidents and service requests via JIRA/service desk Log, categorise, triage, and resolve tickets, escalating to 2nd line where required Perform daily system health checks and proactively log/manage issues Review weekend batch streams and backup performance, escalating exceptions Manage user access and security provisioning (including Active Directory updates) Conduct periodic access audits ensuring compliance with data governance controls Coordinate and implement Change Requests (CRs) Promote and migrate changes into Test and Production environments Support developers with application access, deployments, and troubleshooting Provide clear communication and status updates to business and IT stakeholders Skills & Experience: Experience in a Service Desk / Application Support role Strong understanding of ITIL processes and change management Good knowledge of Windows-based enterprise applications Highly organised, process-driven, and detail-oriented Strong communication skills with the ability to build trusted stakeholder relationships Tech Environment (desirable) Windows Server Active Directory Oracle SQL Server Power BI OBIEE SSIS IIS PowerShell VMware JIRA Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
16/04/2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: IT Service Desk Specialist/1st line support Location: Bristol 5 days on site Contract Type: 6 months - possibility for extension We're looking for an experienced IT Service Desk Specialist to join a busy Data Platforms team supporting Reporting and Analytics applications. This role will suit someone who enjoys working at the intersection of IT operations and the business - managing access, supporting applications, coordinating changes, and triaging incidents through the service desk. Key Responsibilities: Act as the first point of contact for incidents and service requests via JIRA/service desk Log, categorise, triage, and resolve tickets, escalating to 2nd line where required Perform daily system health checks and proactively log/manage issues Review weekend batch streams and backup performance, escalating exceptions Manage user access and security provisioning (including Active Directory updates) Conduct periodic access audits ensuring compliance with data governance controls Coordinate and implement Change Requests (CRs) Promote and migrate changes into Test and Production environments Support developers with application access, deployments, and troubleshooting Provide clear communication and status updates to business and IT stakeholders Skills & Experience: Experience in a Service Desk / Application Support role Strong understanding of ITIL processes and change management Good knowledge of Windows-based enterprise applications Highly organised, process-driven, and detail-oriented Strong communication skills with the ability to build trusted stakeholder relationships Tech Environment (desirable) Windows Server Active Directory Oracle SQL Server Power BI OBIEE SSIS IIS PowerShell VMware JIRA Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
COMPANY DESCRIPTION On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner. About Viasat Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are-on the ground, in the air or at sea, while building a sustainable future in space. Chief Operations Office The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT JOB DESCRIPTION Key responsibilities of the position: Act as a first line security event analyst monitoring the Security Information and Event Management (SIEM) System. Monitor the alarm console; provide initial analysis of logs and network traffic; and make security event determinations on alarm severity, escalation, and response routing. Provide first line telephone, e-mail and ticket routing services for security event notifications and incident response processes. Deliver first level investigation and remediation activities as a member of the Security Incident Response Team. Participate in Security Incident Response Team (SIRT) events: Conduct research and assessments of security events; provide analysis of firewall, IDS, anti-virus and other network sensor produced events; present findings as input to SIRT. Participate in a Compliance/Vulnerability Assessment (VA) Scanning Capability. Follow a documented process for routine scanning of Inmarsat infrastructure and network elements. Develop mitigation and remediation plans as a result of the vulnerability assessment findings. Monitor threat and vulnerability news services for any relevant information that may impact installed infrastructure. Analyze reports to understand threat campaign(s) techniques, lateral movements and extract indicators of compromise (IOCs). Create and update security event investigation notes, conduct shift change reports on open cases, and maintain case data in the Incident Response Management platform. Document information security operations policies, process and procedures. The post may require working daytime, night time, and weekend work (adequate notification will be provided) QUALIFICATIONS Essential Knowledge and Skills: A University degree level education or equivalent in Information Security, Forensics, or Computer Science; related experience and/or training in the field of IT security monitoring and analysis, cyber threat analysis, and vulnerability analysis. Understanding of performing 1st level analysis and interpretation of information from SOC systems; incident identification/analysis, escalation procedures, and reduction of false-positives. A Global Information Assurance Certification (GIAC) Certified Incident Handler (GCIH), GIAC Certified Intrusion Analyst (GCIA), or equivalent certification would be advantageous. Intermediate knowledge of Information Security fundamentals, technologies, and design principals. Understanding or proven experience in securing Windows, Linux, Oracle and VM platforms. Understanding or proven experience of QRadar or similar Security Information and Event Management (SIEM) tools for analysing network and security incidents. Experience in Tenable Network Security Nessus, BeyondTrust Retina or similar Vulnerability Assessment (VA) scanner operations for identifying network and platform risks and mis-configurations. Willingness to learn new skills and be self-motivated. Ability to work in a team environment, to work under pressure and show flexibility. Excellent verbal and written communication skills in English. ADDITIONAL INFORMATION You must be eligible to work in this location advertised. Our culture and ways of working Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation. Customer - we provide a unique value to our customers Accountability - we take ownership, we deliver results, and we keep our promises Respect - we collaborate, we embrace and celebrate diversity and we value difference Excellence - we create bold solutions for our customers and put quality at the heart of everything we do We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments. Diversity We want the best people for the job, and we warmly welcome applications from you if you're suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status. We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities. To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you're visually impaired we'll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.
15/08/2023
Full time
COMPANY DESCRIPTION On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner. About Viasat Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are-on the ground, in the air or at sea, while building a sustainable future in space. Chief Operations Office The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT JOB DESCRIPTION Key responsibilities of the position: Act as a first line security event analyst monitoring the Security Information and Event Management (SIEM) System. Monitor the alarm console; provide initial analysis of logs and network traffic; and make security event determinations on alarm severity, escalation, and response routing. Provide first line telephone, e-mail and ticket routing services for security event notifications and incident response processes. Deliver first level investigation and remediation activities as a member of the Security Incident Response Team. Participate in Security Incident Response Team (SIRT) events: Conduct research and assessments of security events; provide analysis of firewall, IDS, anti-virus and other network sensor produced events; present findings as input to SIRT. Participate in a Compliance/Vulnerability Assessment (VA) Scanning Capability. Follow a documented process for routine scanning of Inmarsat infrastructure and network elements. Develop mitigation and remediation plans as a result of the vulnerability assessment findings. Monitor threat and vulnerability news services for any relevant information that may impact installed infrastructure. Analyze reports to understand threat campaign(s) techniques, lateral movements and extract indicators of compromise (IOCs). Create and update security event investigation notes, conduct shift change reports on open cases, and maintain case data in the Incident Response Management platform. Document information security operations policies, process and procedures. The post may require working daytime, night time, and weekend work (adequate notification will be provided) QUALIFICATIONS Essential Knowledge and Skills: A University degree level education or equivalent in Information Security, Forensics, or Computer Science; related experience and/or training in the field of IT security monitoring and analysis, cyber threat analysis, and vulnerability analysis. Understanding of performing 1st level analysis and interpretation of information from SOC systems; incident identification/analysis, escalation procedures, and reduction of false-positives. A Global Information Assurance Certification (GIAC) Certified Incident Handler (GCIH), GIAC Certified Intrusion Analyst (GCIA), or equivalent certification would be advantageous. Intermediate knowledge of Information Security fundamentals, technologies, and design principals. Understanding or proven experience in securing Windows, Linux, Oracle and VM platforms. Understanding or proven experience of QRadar or similar Security Information and Event Management (SIEM) tools for analysing network and security incidents. Experience in Tenable Network Security Nessus, BeyondTrust Retina or similar Vulnerability Assessment (VA) scanner operations for identifying network and platform risks and mis-configurations. Willingness to learn new skills and be self-motivated. Ability to work in a team environment, to work under pressure and show flexibility. Excellent verbal and written communication skills in English. ADDITIONAL INFORMATION You must be eligible to work in this location advertised. Our culture and ways of working Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation. Customer - we provide a unique value to our customers Accountability - we take ownership, we deliver results, and we keep our promises Respect - we collaborate, we embrace and celebrate diversity and we value difference Excellence - we create bold solutions for our customers and put quality at the heart of everything we do We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments. Diversity We want the best people for the job, and we warmly welcome applications from you if you're suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status. We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities. To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you're visually impaired we'll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.
COMPANY DESCRIPTION On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner. About Viasat Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are-on the ground, in the air or at sea, while building a sustainable future in space. Chief Operations Office The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT JOB DESCRIPTION Key responsibilities of the position: Act as a first line security event analyst monitoring the Security Information and Event Management (SIEM) System. Monitor the alarm console; provide initial analysis of logs and network traffic; and make security event determinations on alarm severity, escalation, and response routing. Provide first line telephone, e-mail and ticket routing services for security event notifications and incident response processes. Deliver first level investigation and remediation activities as a member of the Security Incident Response Team. Participate in Security Incident Response Team (SIRT) events: Conduct research and assessments of security events; provide analysis of firewall, IDS, anti-virus and other network sensor produced events; present findings as input to SIRT. Participate in a Compliance/Vulnerability Assessment (VA) Scanning Capability. Follow a documented process for routine scanning of Inmarsat infrastructure and network elements. Develop mitigation and remediation plans as a result of the vulnerability assessment findings. Monitor threat and vulnerability news services for any relevant information that may impact installed infrastructure. Analyze reports to understand threat campaign(s) techniques, lateral movements and extract indicators of compromise (IOCs). Create and update security event investigation notes, conduct shift change reports on open cases, and maintain case data in the Incident Response Management platform. Document information security operations policies, process and procedures. The post may require working daytime, night time, and weekend work (adequate notification will be provided) QUALIFICATIONS Essential Knowledge and Skills: A University degree level education or equivalent in Information Security, Forensics, or Computer Science; related experience and/or training in the field of IT security monitoring and analysis, cyber threat analysis, and vulnerability analysis. Understanding of performing 1st level analysis and interpretation of information from SOC systems; incident identification/analysis, escalation procedures, and reduction of false-positives. A Global Information Assurance Certification (GIAC) Certified Incident Handler (GCIH), GIAC Certified Intrusion Analyst (GCIA), or equivalent certification would be advantageous. Intermediate knowledge of Information Security fundamentals, technologies, and design principals. Understanding or proven experience in securing Windows, Linux, Oracle and VM platforms. Understanding or proven experience of QRadar or similar Security Information and Event Management (SIEM) tools for analysing network and security incidents. Experience in Tenable Network Security Nessus, BeyondTrust Retina or similar Vulnerability Assessment (VA) scanner operations for identifying network and platform risks and mis-configurations. Willingness to learn new skills and be self-motivated. Ability to work in a team environment, to work under pressure and show flexibility. Excellent verbal and written communication skills in English. ADDITIONAL INFORMATION You must be eligible to work in this location advertised. Our culture and ways of working Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation. Customer - we provide a unique value to our customers Accountability - we take ownership, we deliver results, and we keep our promises Respect - we collaborate, we embrace and celebrate diversity and we value difference Excellence - we create bold solutions for our customers and put quality at the heart of everything we do We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments. Diversity We want the best people for the job, and we warmly welcome applications from you if you're suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status. We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities. To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you're visually impaired we'll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.
14/08/2023
Full time
COMPANY DESCRIPTION On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner. About Viasat Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are-on the ground, in the air or at sea, while building a sustainable future in space. Chief Operations Office The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT JOB DESCRIPTION Key responsibilities of the position: Act as a first line security event analyst monitoring the Security Information and Event Management (SIEM) System. Monitor the alarm console; provide initial analysis of logs and network traffic; and make security event determinations on alarm severity, escalation, and response routing. Provide first line telephone, e-mail and ticket routing services for security event notifications and incident response processes. Deliver first level investigation and remediation activities as a member of the Security Incident Response Team. Participate in Security Incident Response Team (SIRT) events: Conduct research and assessments of security events; provide analysis of firewall, IDS, anti-virus and other network sensor produced events; present findings as input to SIRT. Participate in a Compliance/Vulnerability Assessment (VA) Scanning Capability. Follow a documented process for routine scanning of Inmarsat infrastructure and network elements. Develop mitigation and remediation plans as a result of the vulnerability assessment findings. Monitor threat and vulnerability news services for any relevant information that may impact installed infrastructure. Analyze reports to understand threat campaign(s) techniques, lateral movements and extract indicators of compromise (IOCs). Create and update security event investigation notes, conduct shift change reports on open cases, and maintain case data in the Incident Response Management platform. Document information security operations policies, process and procedures. The post may require working daytime, night time, and weekend work (adequate notification will be provided) QUALIFICATIONS Essential Knowledge and Skills: A University degree level education or equivalent in Information Security, Forensics, or Computer Science; related experience and/or training in the field of IT security monitoring and analysis, cyber threat analysis, and vulnerability analysis. Understanding of performing 1st level analysis and interpretation of information from SOC systems; incident identification/analysis, escalation procedures, and reduction of false-positives. A Global Information Assurance Certification (GIAC) Certified Incident Handler (GCIH), GIAC Certified Intrusion Analyst (GCIA), or equivalent certification would be advantageous. Intermediate knowledge of Information Security fundamentals, technologies, and design principals. Understanding or proven experience in securing Windows, Linux, Oracle and VM platforms. Understanding or proven experience of QRadar or similar Security Information and Event Management (SIEM) tools for analysing network and security incidents. Experience in Tenable Network Security Nessus, BeyondTrust Retina or similar Vulnerability Assessment (VA) scanner operations for identifying network and platform risks and mis-configurations. Willingness to learn new skills and be self-motivated. Ability to work in a team environment, to work under pressure and show flexibility. Excellent verbal and written communication skills in English. ADDITIONAL INFORMATION You must be eligible to work in this location advertised. Our culture and ways of working Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation. Customer - we provide a unique value to our customers Accountability - we take ownership, we deliver results, and we keep our promises Respect - we collaborate, we embrace and celebrate diversity and we value difference Excellence - we create bold solutions for our customers and put quality at the heart of everything we do We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments. Diversity We want the best people for the job, and we warmly welcome applications from you if you're suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status. We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities. To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you're visually impaired we'll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.
Grade A - £50,466 (National Framework) or £55,484 (London Framework if you are London office based or homebased and live within the boundary of the M25) There is also an additional homeworking allowance of £514 per annum for those working from home Contracted Hours: Full time 37 hours per week Contract Type: Fixed Term or Secondment until 31st March 2024 Closing date: 9th October 2022 at 11.59pm Are you committed to helping us regulate health and social care within England? When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on. Why this could be a great role for you . You will have the opportunity to build upon your previous knowledge and experience of M365 (predominantly Share Point Online, Teams ) to lead and own the organisations continued adoption strategy for the M365 suite of products, and will be expected to define and monitor KPIs across the suite, working alongside our internal training team and key stakeholders within the business, and external support partners to drive adoption, implement best practice and ensure we get the most out of the M365 product suite. We use the latest technologies in terms of M365, D365, azure hosting and the ilk thereby providing you with exposure to these technologies. We also work at pace, and avoid micromanaging - meaning that you will have a degree of autonomy that you may not find elsewhere. If you enjoy working in a fast paced and collaborative environment, with a real opportunity to drive things forward and ultimately make a real difference to peoples lives, then this could be the right role for you. What we can offer you... Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home. We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors. We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network. What you will bring You will report directly into the Head of Operational Business Services and manage the full M365 technology platform, and associated licensing, with a view to maximising employee awareness, adoption, and satisfaction, by defining, implementing and supporting the organisation s M365 Roadmap and supporting governance structure in line with organisational policies. Managing a small team, and working with suppliers, you will form strong relationships with Microsoft and will be involved in creating strong technical and governance roadmaps in line with the organisations associated data and security policies, to ensure continuous improvement and ultimately delight our internal colleagues. You will own the continued adoption strategy for the M365 suite of products, and will be expected to define and monitor KPIs across the suite, working alongside our internal training team and key stakeholders within the business, to drive adoption, implement best practice and ensure we get the most out of the M365 product suite. The role will require you to use your deep technical and functional skills in the M365 product suite to lead a small team to create these deliverables and transition them to live service , managing change as appropriate As a senior manager, you will be expected to provide guidance, mentoring and coaching to other team members within their area to proactively manage issues that may arise, deliver associated projects and drive adoption of M365 (SPO, Teams, viva etc) and new product enhancements as they arise. Accountabilities: Act as the internal expert for Microsoft 365 suite of applications and their capabilities and stay abreast of Microsoft roadmap and how it can be leveraged to meet the organisations needs. Support the wider business in solution development / design /implementation and ongoing support by working with team members, key stakeholders and 3rd party suppliers. Define the governance framework for Microsoft 365, including data retention and data security in line with organisational policies Develop and contribute to development of Microsoft 365 change management and adoption materials with a view to ensuring effective management of the product suite. Collaborate with Microsoft and internal functions to ensure the continued adoption and support of existing/new Microsoft 365 features Maintain awareness of what other sectors are doing and build relationships with other government/public bodies to share knowledge and enhance the offering to CQC colleagues. Lead and own the Microsoft 365 vision within CQC, supporting leadership with regular communications. Participate in the evaluation and design of M365 technical solutions, supporting the development of business cases, and identification / communication of associated risks. Partner with the wider team (including our internal training teams) and comms to help create content that communicates Microsoft 365 Role models inclusive behaviours in everyday interactions. Promotes a culture of respect and fairness and understands personal responsibilities around delivering against CQC diversity and inclusion strategy. Role models and supports others to instil our values into everything that we do. Essential Skills and Experience: Demonstrable experience Managing enterprise Microsoft 365, SharePoint Online and Teams technologies in a large organisation Demonstrable experience of owning a Microsoft 365 roadmap internally for a business, and the ability to evaluate the applicability of features and new products for business gain Experience driving technology adoption and reporting on workplace technology adoption M365 full stack management expertise: Management tools, techniques, monitoring and integration Experience with configuration management, identity and access management, collaboration platforms (yammer, viva) and other M365 based services PowerShell skills including development of ground-up scripting across Microsoft 365 services Experience of managing M365 licensing Relevant Microsoft and ITIL certifications are highly regarded Strong attention to detail and excellent customer service orientation A self-starter who has the ability to work autonomously and as a team player Excellent verbal, written and presentation skills For an informal discussion or further information on the role, please contact Andy Basnett-Rix, Head of Operational Business Services at We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: Note for external candidates: CQC are currently working through an organisational transformation programme which includes the creation of a new target operating model. This role is offered as a fixed term contract as part of the transition process to that new model. For further information on this please visit CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation. For this role, we are particularly encouraging people from Black and Minority Ethnic communities and people with a disability to apply, who are currently under-represented at this level in the organisation. Our Values ..... click apply for full job details
24/09/2022
Full time
Grade A - £50,466 (National Framework) or £55,484 (London Framework if you are London office based or homebased and live within the boundary of the M25) There is also an additional homeworking allowance of £514 per annum for those working from home Contracted Hours: Full time 37 hours per week Contract Type: Fixed Term or Secondment until 31st March 2024 Closing date: 9th October 2022 at 11.59pm Are you committed to helping us regulate health and social care within England? When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on. Why this could be a great role for you . You will have the opportunity to build upon your previous knowledge and experience of M365 (predominantly Share Point Online, Teams ) to lead and own the organisations continued adoption strategy for the M365 suite of products, and will be expected to define and monitor KPIs across the suite, working alongside our internal training team and key stakeholders within the business, and external support partners to drive adoption, implement best practice and ensure we get the most out of the M365 product suite. We use the latest technologies in terms of M365, D365, azure hosting and the ilk thereby providing you with exposure to these technologies. We also work at pace, and avoid micromanaging - meaning that you will have a degree of autonomy that you may not find elsewhere. If you enjoy working in a fast paced and collaborative environment, with a real opportunity to drive things forward and ultimately make a real difference to peoples lives, then this could be the right role for you. What we can offer you... Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home. We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors. We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network. What you will bring You will report directly into the Head of Operational Business Services and manage the full M365 technology platform, and associated licensing, with a view to maximising employee awareness, adoption, and satisfaction, by defining, implementing and supporting the organisation s M365 Roadmap and supporting governance structure in line with organisational policies. Managing a small team, and working with suppliers, you will form strong relationships with Microsoft and will be involved in creating strong technical and governance roadmaps in line with the organisations associated data and security policies, to ensure continuous improvement and ultimately delight our internal colleagues. You will own the continued adoption strategy for the M365 suite of products, and will be expected to define and monitor KPIs across the suite, working alongside our internal training team and key stakeholders within the business, to drive adoption, implement best practice and ensure we get the most out of the M365 product suite. The role will require you to use your deep technical and functional skills in the M365 product suite to lead a small team to create these deliverables and transition them to live service , managing change as appropriate As a senior manager, you will be expected to provide guidance, mentoring and coaching to other team members within their area to proactively manage issues that may arise, deliver associated projects and drive adoption of M365 (SPO, Teams, viva etc) and new product enhancements as they arise. Accountabilities: Act as the internal expert for Microsoft 365 suite of applications and their capabilities and stay abreast of Microsoft roadmap and how it can be leveraged to meet the organisations needs. Support the wider business in solution development / design /implementation and ongoing support by working with team members, key stakeholders and 3rd party suppliers. Define the governance framework for Microsoft 365, including data retention and data security in line with organisational policies Develop and contribute to development of Microsoft 365 change management and adoption materials with a view to ensuring effective management of the product suite. Collaborate with Microsoft and internal functions to ensure the continued adoption and support of existing/new Microsoft 365 features Maintain awareness of what other sectors are doing and build relationships with other government/public bodies to share knowledge and enhance the offering to CQC colleagues. Lead and own the Microsoft 365 vision within CQC, supporting leadership with regular communications. Participate in the evaluation and design of M365 technical solutions, supporting the development of business cases, and identification / communication of associated risks. Partner with the wider team (including our internal training teams) and comms to help create content that communicates Microsoft 365 Role models inclusive behaviours in everyday interactions. Promotes a culture of respect and fairness and understands personal responsibilities around delivering against CQC diversity and inclusion strategy. Role models and supports others to instil our values into everything that we do. Essential Skills and Experience: Demonstrable experience Managing enterprise Microsoft 365, SharePoint Online and Teams technologies in a large organisation Demonstrable experience of owning a Microsoft 365 roadmap internally for a business, and the ability to evaluate the applicability of features and new products for business gain Experience driving technology adoption and reporting on workplace technology adoption M365 full stack management expertise: Management tools, techniques, monitoring and integration Experience with configuration management, identity and access management, collaboration platforms (yammer, viva) and other M365 based services PowerShell skills including development of ground-up scripting across Microsoft 365 services Experience of managing M365 licensing Relevant Microsoft and ITIL certifications are highly regarded Strong attention to detail and excellent customer service orientation A self-starter who has the ability to work autonomously and as a team player Excellent verbal, written and presentation skills For an informal discussion or further information on the role, please contact Andy Basnett-Rix, Head of Operational Business Services at We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: Note for external candidates: CQC are currently working through an organisational transformation programme which includes the creation of a new target operating model. This role is offered as a fixed term contract as part of the transition process to that new model. For further information on this please visit CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation. For this role, we are particularly encouraging people from Black and Minority Ethnic communities and people with a disability to apply, who are currently under-represented at this level in the organisation. Our Values ..... click apply for full job details
Full Stack Developer - .NET Core, C#, Vue, React, Azure, Microservices Our client is looking for a Full Stack Senior Developer to join their consumer-focused development team. This is the team that is responsible for the development and support of their consumer facing technologies (including websites, advertising technology and tools along with associated administration systems/interfaces) This a key focus area for the companys future growth plans, and this is a great time to join a forward thinking, tech enabled company if you are the sort of Developer that likes to shape things and have a real impact on the outcomes of the products you develop. To achieve the business objectives, they want to build the best, most effective solutions, using the latest technology. You will have experience to hit the ground running with our technology stack and help shape exciting new technologies and dev practices. You'll come from a fast-paced background, with an agile mindset of experimentation at pace. Above all, they've got a great team of smart individuals who are passionate about their work and technology. They have four key areas that the consumer-focused team are responsible for: 3rd Party Publisher-site interactive technology. They have proprietary advertising technology that runs within websites such as major automotive publications. This technology serves interactive web tools to in-market car buyers. Ad-Tech that functions within wider AdTech Platforms. 1st Party Websites (including Green.car) that help consumers to find the right car for them, contributing to making car buying effortless. Conversion pages and consumer journeys powered by a proprietary conversion page system. The Responsibilities and Prior Experience The team is responsible for support of the systems they build and manage so you will be part owner of systems and play a key part in their ongoing advancement. You will be reporting to the consumer technology team development manager. Experienced in web technologies that can inherently scale effectively from small-scale usage up to larger scale usage (Cloud, micro services, Functions/Lambdas, React/Vue.js, Vanilla.js .Net, node.js etc..). Good SQL skills and experience of working with data sets (automotive data is a bonus). Great understanding of SOLID principles Experienced in Responsive Web, with previous experience working on a UK brand's consumer-facing-website tech stack and within their modern development practices. Automation First mindset. A wealth of experience working within an agile environment as part of a multi-discipline team. Using tools such as Jira. Experience with CI/CD and release pipelines. Experience leading on technical choices, coaching less experienced developers within your team. Contributing to the wider dev community of the company. Always looking at the best approaches and tech coming from the wider industry. It's not essential but would be a bonus for them if you have working experience of the Ad-Tech ecosystem, each of the platforms and considerations required for each, the technologies involved and the how to push the boundaries of the limitations across each Ad platform. The Company: Our client is a cutting-edge technology business that has built a diverse range of cutting-edge technologies including their own ad-tech products, blockchain based customer acquisition platform, unique multi-channel contact centre technology and data distribution integration to each of their clients. They focus on bringing together the latest industry trends and technological advances to provide highly innovative products - an exciting place to be with great bespoke technology constantly in production.
07/10/2021
Full time
Full Stack Developer - .NET Core, C#, Vue, React, Azure, Microservices Our client is looking for a Full Stack Senior Developer to join their consumer-focused development team. This is the team that is responsible for the development and support of their consumer facing technologies (including websites, advertising technology and tools along with associated administration systems/interfaces) This a key focus area for the companys future growth plans, and this is a great time to join a forward thinking, tech enabled company if you are the sort of Developer that likes to shape things and have a real impact on the outcomes of the products you develop. To achieve the business objectives, they want to build the best, most effective solutions, using the latest technology. You will have experience to hit the ground running with our technology stack and help shape exciting new technologies and dev practices. You'll come from a fast-paced background, with an agile mindset of experimentation at pace. Above all, they've got a great team of smart individuals who are passionate about their work and technology. They have four key areas that the consumer-focused team are responsible for: 3rd Party Publisher-site interactive technology. They have proprietary advertising technology that runs within websites such as major automotive publications. This technology serves interactive web tools to in-market car buyers. Ad-Tech that functions within wider AdTech Platforms. 1st Party Websites (including Green.car) that help consumers to find the right car for them, contributing to making car buying effortless. Conversion pages and consumer journeys powered by a proprietary conversion page system. The Responsibilities and Prior Experience The team is responsible for support of the systems they build and manage so you will be part owner of systems and play a key part in their ongoing advancement. You will be reporting to the consumer technology team development manager. Experienced in web technologies that can inherently scale effectively from small-scale usage up to larger scale usage (Cloud, micro services, Functions/Lambdas, React/Vue.js, Vanilla.js .Net, node.js etc..). Good SQL skills and experience of working with data sets (automotive data is a bonus). Great understanding of SOLID principles Experienced in Responsive Web, with previous experience working on a UK brand's consumer-facing-website tech stack and within their modern development practices. Automation First mindset. A wealth of experience working within an agile environment as part of a multi-discipline team. Using tools such as Jira. Experience with CI/CD and release pipelines. Experience leading on technical choices, coaching less experienced developers within your team. Contributing to the wider dev community of the company. Always looking at the best approaches and tech coming from the wider industry. It's not essential but would be a bonus for them if you have working experience of the Ad-Tech ecosystem, each of the platforms and considerations required for each, the technologies involved and the how to push the boundaries of the limitations across each Ad platform. The Company: Our client is a cutting-edge technology business that has built a diverse range of cutting-edge technologies including their own ad-tech products, blockchain based customer acquisition platform, unique multi-channel contact centre technology and data distribution integration to each of their clients. They focus on bringing together the latest industry trends and technological advances to provide highly innovative products - an exciting place to be with great bespoke technology constantly in production.
Infrastructure Engineer / 3rd Line Senior Infrastructure Engineer Lincoln Up to £40,000 Your new role You will assist in supporting business critical IT systems and implement new Infrastructure projects across my clients UK and European operations. The successful candidate will provide support to the 1st & 2nd line functions of the IT Infrastructure Team in addition to project activities. This role requires strong experience with VMware, Microsoft Windows Server (2012/16/19), Active Directory, Enterprise Wintel technologies and experience with the Microsoft Azure platform. Responsibilities As well as providing day-to-day 3rd and 4th line support for business-critical applications, you will also have a good all-round understanding of back-office infrastructure, with strong practical experience in managing, monitoring and maintaining a large, UK & European dispersed server estate. Actively contribute to continuous application and process improvement through product and documentation review, process refinement and systems configuration and implementation Handle, prioritise and effectively respond to a wide variety of user request encompassing issues including laptops, networks, backups, servers and software Contribute to service improvement through the monitoring and tracking of case closure to ensure SLAs are met Support the implementation of new technologies, solutions and services, in line with current industry standards and business strategy Providing 3rd and 4th line support of Physical and Virtual Windows Servers and associated Wintel back-office infrastructure e.g., AD, DFS, DHCP, DNS, ADFS, WDS, WSUS. Ongoing maintenance of standards and processes relating to Systems Engineering's services. Proactive scheduled maintenance, BCP, DR and capacity planning. Experience needed VMware ESXi v6.7/7.0, Microsoft Hyper-V Windows Server 2 Experience administering the O365 Microsoft stack Have extensive Microsoft OS Platform and Active Directory support experience Good understanding of Microsoft Azure as well as mail hygiene solutions such as Mimecast Experience of managing a mixture of physical, virtual/cloud and hybrid datacentre environments, along with experience of managing DR environments and managing failover DR environments, as well as substantial experience of troubleshooting and problem solving Windows patch management Knowledge of end point security/protection/encryption Good working knowledge of network infrastructure Experience of producing detailed documentation Accustomed to working within the ITIL framework Accustomed to working within an ISO 27001 accredited organisation Have a minimum of 5 years' experience in a similar role Have achieved Microsoft Certified Professional status and VMWare certified professional Veeam Backup Technologies Linux Technologies PKI Certificate infrastructure Avaya telephony platforms An understanding of HPE enterprise architectures around compute & storage (Simplivity Hyperconverged Platform) Experience of supporting Aruba Infrastructure - switches and access points Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
14/09/2021
Full time
Infrastructure Engineer / 3rd Line Senior Infrastructure Engineer Lincoln Up to £40,000 Your new role You will assist in supporting business critical IT systems and implement new Infrastructure projects across my clients UK and European operations. The successful candidate will provide support to the 1st & 2nd line functions of the IT Infrastructure Team in addition to project activities. This role requires strong experience with VMware, Microsoft Windows Server (2012/16/19), Active Directory, Enterprise Wintel technologies and experience with the Microsoft Azure platform. Responsibilities As well as providing day-to-day 3rd and 4th line support for business-critical applications, you will also have a good all-round understanding of back-office infrastructure, with strong practical experience in managing, monitoring and maintaining a large, UK & European dispersed server estate. Actively contribute to continuous application and process improvement through product and documentation review, process refinement and systems configuration and implementation Handle, prioritise and effectively respond to a wide variety of user request encompassing issues including laptops, networks, backups, servers and software Contribute to service improvement through the monitoring and tracking of case closure to ensure SLAs are met Support the implementation of new technologies, solutions and services, in line with current industry standards and business strategy Providing 3rd and 4th line support of Physical and Virtual Windows Servers and associated Wintel back-office infrastructure e.g., AD, DFS, DHCP, DNS, ADFS, WDS, WSUS. Ongoing maintenance of standards and processes relating to Systems Engineering's services. Proactive scheduled maintenance, BCP, DR and capacity planning. Experience needed VMware ESXi v6.7/7.0, Microsoft Hyper-V Windows Server 2 Experience administering the O365 Microsoft stack Have extensive Microsoft OS Platform and Active Directory support experience Good understanding of Microsoft Azure as well as mail hygiene solutions such as Mimecast Experience of managing a mixture of physical, virtual/cloud and hybrid datacentre environments, along with experience of managing DR environments and managing failover DR environments, as well as substantial experience of troubleshooting and problem solving Windows patch management Knowledge of end point security/protection/encryption Good working knowledge of network infrastructure Experience of producing detailed documentation Accustomed to working within the ITIL framework Accustomed to working within an ISO 27001 accredited organisation Have a minimum of 5 years' experience in a similar role Have achieved Microsoft Certified Professional status and VMWare certified professional Veeam Backup Technologies Linux Technologies PKI Certificate infrastructure Avaya telephony platforms An understanding of HPE enterprise architectures around compute & storage (Simplivity Hyperconverged Platform) Experience of supporting Aruba Infrastructure - switches and access points Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
