Content Designer-AI Specialist About the role We are seeking a highly experienced Content Designer-AI Specialist to join our client, who has their finger on the pulse of emergingAI trends to help us create content that is discoverable, scalable, and effective across multiple markets. In this role, you'll shape how content is created, structured, governed, and delivered in an AI-driven environment. You will work closely with engineering, product, data science, and research teams to build content that is intuitive for users and legible to AI systems. You'll also use AI tools to increase efficiency, quality, and consistency across content operations. Content Designers at client are full stack, meaning you'll be responsible both for designing content and for authoring/managing it in our CMS. Tell me more, tell me more Our client is currently looking for a new recruit in joining their team, please read on! You can also ask our friendly recruitment team any questions you may have about the role, between 8:30am-5:30pm Monday to Friday. Shifts: Monday - Friday (37.5 hours per week) Key responsibilities Define AI-related content standards: Define metadata, taxonomies, and schemas that support AI retrieval, RAG pipelines, and vector search. Design and document content standards for conversational, generative, and AI-driven UX patterns. Partner with CMS teams to maintain scalable content models optimized for automation and machine understanding. Design modular, atomic content that can be composed, repurposed, or personalized by AI systems. Lead on personalisation: Support business initiatives to explore how personalisation can increase product conversion rates. Explore AI integrations with testing tools like Kameleoon to drive data-driven personalisation experimentation. Enhance content creation: Build and test AI-powered writing workflows that use AI tools (LLMs, copilots, automation platforms) to accelerate writing, editing, summarization, localization, and content transformation, while maintaining quality and compliance. Create repeatable patterns, templates, and frameworks that AI can use to generate high-quality, on-brand content. Define prompt strategies and content rules that ensure safe, accurate, and brand-aligned AI outputs. Run experiments that compare human, AI-assisted, and hybrid content approaches. Establish quality and safety criteria for AI outputs, including tone, accuracy, bias checks, and fallback behavior. Must Have Skills PORTFOLIO REQUIRED: Please include a link to case studies/examples from previous clients that demonstrate the impact you've made to businesses by using AI to support content creation 7+ years in Content Design, UX Writing, or Content Strategy. Strong hands-on experience using LLMs/AI tools for content creation and workflow optimization. Ability to design prompts, templates, and structured content formats AI can reliably use. Experience writing for AI-driven products (assistants, generators, intelligent flows). Experience with headless CMS and API-driven content systems. Understanding of responsible AI, bias mitigation, safe content design, metadata, taxonomies, schema, and structured content models. Ability to balance human oversight with AI automation. Strong cross-functional collaboration with engineers, data scientists, and researchers. Nice-to-haves Experience with RAG systems, vector databases, or knowledge graph design. Familiarity with prompt evaluation frameworks and model assessment. Basic understanding of machine learning concepts. What success looks like AI is consistently used to improve content velocity, quality, and labor efficiency. Human + AI hybrid workflows are documented, scalable, and safe. Product content and AI-generated content feel seamless, trustworthy, and on-brand. Structured content systems improve retrieval, search, personalization, and generative quality. The organization develops clear guidelines and governance for AI-assisted content creation. Measurable improvements in user experience, content performance, and operational ROI. What's in it for you? - Our client loves to reward their people for doing a great job. This is a 6 months contract. A day rate, in-scope of IR35, either via a Hays approved umbrella company or via Hays PAYE This role provides a remote working access from the comforts of your own home and only going to our state-of-the-art office in London Victoria 2 days per week. Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. We look forward to speaking to you!
29/04/2026
Contractor
Content Designer-AI Specialist About the role We are seeking a highly experienced Content Designer-AI Specialist to join our client, who has their finger on the pulse of emergingAI trends to help us create content that is discoverable, scalable, and effective across multiple markets. In this role, you'll shape how content is created, structured, governed, and delivered in an AI-driven environment. You will work closely with engineering, product, data science, and research teams to build content that is intuitive for users and legible to AI systems. You'll also use AI tools to increase efficiency, quality, and consistency across content operations. Content Designers at client are full stack, meaning you'll be responsible both for designing content and for authoring/managing it in our CMS. Tell me more, tell me more Our client is currently looking for a new recruit in joining their team, please read on! You can also ask our friendly recruitment team any questions you may have about the role, between 8:30am-5:30pm Monday to Friday. Shifts: Monday - Friday (37.5 hours per week) Key responsibilities Define AI-related content standards: Define metadata, taxonomies, and schemas that support AI retrieval, RAG pipelines, and vector search. Design and document content standards for conversational, generative, and AI-driven UX patterns. Partner with CMS teams to maintain scalable content models optimized for automation and machine understanding. Design modular, atomic content that can be composed, repurposed, or personalized by AI systems. Lead on personalisation: Support business initiatives to explore how personalisation can increase product conversion rates. Explore AI integrations with testing tools like Kameleoon to drive data-driven personalisation experimentation. Enhance content creation: Build and test AI-powered writing workflows that use AI tools (LLMs, copilots, automation platforms) to accelerate writing, editing, summarization, localization, and content transformation, while maintaining quality and compliance. Create repeatable patterns, templates, and frameworks that AI can use to generate high-quality, on-brand content. Define prompt strategies and content rules that ensure safe, accurate, and brand-aligned AI outputs. Run experiments that compare human, AI-assisted, and hybrid content approaches. Establish quality and safety criteria for AI outputs, including tone, accuracy, bias checks, and fallback behavior. Must Have Skills PORTFOLIO REQUIRED: Please include a link to case studies/examples from previous clients that demonstrate the impact you've made to businesses by using AI to support content creation 7+ years in Content Design, UX Writing, or Content Strategy. Strong hands-on experience using LLMs/AI tools for content creation and workflow optimization. Ability to design prompts, templates, and structured content formats AI can reliably use. Experience writing for AI-driven products (assistants, generators, intelligent flows). Experience with headless CMS and API-driven content systems. Understanding of responsible AI, bias mitigation, safe content design, metadata, taxonomies, schema, and structured content models. Ability to balance human oversight with AI automation. Strong cross-functional collaboration with engineers, data scientists, and researchers. Nice-to-haves Experience with RAG systems, vector databases, or knowledge graph design. Familiarity with prompt evaluation frameworks and model assessment. Basic understanding of machine learning concepts. What success looks like AI is consistently used to improve content velocity, quality, and labor efficiency. Human + AI hybrid workflows are documented, scalable, and safe. Product content and AI-generated content feel seamless, trustworthy, and on-brand. Structured content systems improve retrieval, search, personalization, and generative quality. The organization develops clear guidelines and governance for AI-assisted content creation. Measurable improvements in user experience, content performance, and operational ROI. What's in it for you? - Our client loves to reward their people for doing a great job. This is a 6 months contract. A day rate, in-scope of IR35, either via a Hays approved umbrella company or via Hays PAYE This role provides a remote working access from the comforts of your own home and only going to our state-of-the-art office in London Victoria 2 days per week. Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. We look forward to speaking to you!
Come and join the Littlefish Group! Work location: Bristol, Hybrid Salary: Up to: £55,000 + Performance-related, discretionary end-of-year bonus Application requirements: Click apply with your CV and cover letter The Littlefish Group brings together deep expertise across managed IT services, modern workplace solutions, and cyber security. In early 2026, we expanded the Group through the acquisition of Stripe OLT, a specialist cyber security and Microsoft focused services business. This means our people now have the opportunity to work across a broader portfolio of services, customers and technologies while still retaining the culture, collaboration and people first values we're known for. Our employees are the people who make Littlefish what it is today, high performing, curious, and committed to doing the right thing for customers and for each other. As we continue to grow the Group, you'll be joining at a time where there is real opportunity to shape how we work, learn from colleagues across different specialisms, and contribute to something bigger. So, if you're excited by the idea of working with creative, passionate, friendly people in a growing technology group - we'd love to hear from you. The role and what you'll be getting up to on a day to day basis: Stripe OLT is looking for a Senior Project Engineer with a strong focus on the Microsoft Cloud, where hands-on experience with Azure and Microsoft 365 is essential. You'll also bring solid expertise in Data Security and Governance, applying this knowledge to design and deliver robust client solutions. This is a client-facing role, requiring you to develop, refine and present clear, solution focused proposals that align closely with customer requirements. Building and sustaining strong client relationships will be central to your success, calling for a high level of professionalism, commercial awareness and technical credibility. You'll be organised, adaptable and an effective communicator, able to manage your time well and work collaboratively with both clients and internal teams. Delivering high-quality outcomes at pace will be key, contributing directly to Stripe OLT's continued growth and success. You will: Pre-Sales Identify and Define Customer Projects: Focus on identifying customer projects related to Microsoft 365 adoption and change management, ensuring a clear understanding of project scope and requirements. Manage Technical Aspects of Sales Process: Oversee the technical elements throughout the sales journey, ensuring that all technical requirements and specifications are accurately addressed. Technical Project Delivery Responsibility for delivery of products within the Microsoft 365 Suite, including but not limited to Exchange, SharePoint, Teams, and Intune. Knowledgeable and able to deliver Information Protection, Data Loss Prevention and Data Retention using Microsoft Purview. To create technical solutions and proposals that are tailored to meet customer needs, enhancing the effectiveness of client engagements. Experience in installing, configuring and administering Active Directory environments. Experience in configuring and administering Entra ID Cloud only and Hybrid directory scenarios. Experience in installing and administering Windows Server Technologies, including file storage and network services. Experience in managing and maintaining Windows endpoints. Who you are: At least 3 years of hands-on experience in Microsoft 365 and cloud solutions Proven understanding of: Microsoft 365 Security. Modern Workplace concepts. Teams, inclusive of cloud telephony, call recording, and contact centre solutions. Identity Management. Exchange Online. Data Security and Governance Track record of effectively interacting with customers and business stakeholders at all levels. Advantageous Experience Experience of working in an MSP environment Configuring environments for generative AI tools, eg Copilot Experience in installing and managing network infrastructure, such as Firewalls and Switches, would be an advantage (Cisco Meraki, FortiNet) Experience working with Azure IaaS/PaaS solutions Scripting and Automation (PowerShell and Power Automate) What can we offer you? Training - on-site and solution-led training will be provided. Individual training budget, up to £1,000 per annum 25 days of annual leave, plus bank holidays Buy and sell holiday scheme Workplace pension with employer contributions of up to 11% Private healthcare package (following successful probation period) Regular staff socials Unlimited fruit, tea, and coffee in the office Cycle to work scheme Here at The Littlefish Group we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).
27/04/2026
Full time
Come and join the Littlefish Group! Work location: Bristol, Hybrid Salary: Up to: £55,000 + Performance-related, discretionary end-of-year bonus Application requirements: Click apply with your CV and cover letter The Littlefish Group brings together deep expertise across managed IT services, modern workplace solutions, and cyber security. In early 2026, we expanded the Group through the acquisition of Stripe OLT, a specialist cyber security and Microsoft focused services business. This means our people now have the opportunity to work across a broader portfolio of services, customers and technologies while still retaining the culture, collaboration and people first values we're known for. Our employees are the people who make Littlefish what it is today, high performing, curious, and committed to doing the right thing for customers and for each other. As we continue to grow the Group, you'll be joining at a time where there is real opportunity to shape how we work, learn from colleagues across different specialisms, and contribute to something bigger. So, if you're excited by the idea of working with creative, passionate, friendly people in a growing technology group - we'd love to hear from you. The role and what you'll be getting up to on a day to day basis: Stripe OLT is looking for a Senior Project Engineer with a strong focus on the Microsoft Cloud, where hands-on experience with Azure and Microsoft 365 is essential. You'll also bring solid expertise in Data Security and Governance, applying this knowledge to design and deliver robust client solutions. This is a client-facing role, requiring you to develop, refine and present clear, solution focused proposals that align closely with customer requirements. Building and sustaining strong client relationships will be central to your success, calling for a high level of professionalism, commercial awareness and technical credibility. You'll be organised, adaptable and an effective communicator, able to manage your time well and work collaboratively with both clients and internal teams. Delivering high-quality outcomes at pace will be key, contributing directly to Stripe OLT's continued growth and success. You will: Pre-Sales Identify and Define Customer Projects: Focus on identifying customer projects related to Microsoft 365 adoption and change management, ensuring a clear understanding of project scope and requirements. Manage Technical Aspects of Sales Process: Oversee the technical elements throughout the sales journey, ensuring that all technical requirements and specifications are accurately addressed. Technical Project Delivery Responsibility for delivery of products within the Microsoft 365 Suite, including but not limited to Exchange, SharePoint, Teams, and Intune. Knowledgeable and able to deliver Information Protection, Data Loss Prevention and Data Retention using Microsoft Purview. To create technical solutions and proposals that are tailored to meet customer needs, enhancing the effectiveness of client engagements. Experience in installing, configuring and administering Active Directory environments. Experience in configuring and administering Entra ID Cloud only and Hybrid directory scenarios. Experience in installing and administering Windows Server Technologies, including file storage and network services. Experience in managing and maintaining Windows endpoints. Who you are: At least 3 years of hands-on experience in Microsoft 365 and cloud solutions Proven understanding of: Microsoft 365 Security. Modern Workplace concepts. Teams, inclusive of cloud telephony, call recording, and contact centre solutions. Identity Management. Exchange Online. Data Security and Governance Track record of effectively interacting with customers and business stakeholders at all levels. Advantageous Experience Experience of working in an MSP environment Configuring environments for generative AI tools, eg Copilot Experience in installing and managing network infrastructure, such as Firewalls and Switches, would be an advantage (Cisco Meraki, FortiNet) Experience working with Azure IaaS/PaaS solutions Scripting and Automation (PowerShell and Power Automate) What can we offer you? Training - on-site and solution-led training will be provided. Individual training budget, up to £1,000 per annum 25 days of annual leave, plus bank holidays Buy and sell holiday scheme Workplace pension with employer contributions of up to 11% Private healthcare package (following successful probation period) Regular staff socials Unlimited fruit, tea, and coffee in the office Cycle to work scheme Here at The Littlefish Group we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).
About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 42% of our partnership. The team you will join The AI capability sits within Birketts' Information Technology function, working closely with Product Development, Knowledge Management, Learning & Development, Security and Risk & Compliance. Delivery will be product-led and iterative, with a small cross-functional working group using matrixed resources across teams. The role will operate within Birketts' core ecosystem, including Microsoft 365 (Copilot), iManage (Document Management), Aderant Expert (Practice Management), Intapp Intake (new client onboarding) and Microsoft Fabric (data platform). Azure is a likely hosting platform for any future 'Birketts-approved AI environment', subject to requirements and build vs buy decisions. The work you will be doing As AI Technical Lead, you will be a hands-on technical leader within Birketts' IT team, working in close partnership with the Product Manager for AI. Your focus will be to turn early AI usage into safe, repeatable and supported capabilities-starting with productising M365 Copilot and Copilot Agents in priority workflows (document drafting/review and knowledge workflows in selected practice areas) and delivering practical integrations into Birketts' existing systems. This is a hands-on role: alongside shaping standards and enablement, you will write and ship code where needed to deliver small integrations, automations and repeatable AI-enabled workflows. This role is delivery-oriented: you will design, build and ship incremental improvements, partnering with colleagues across Development, Data, Security, Knowledge Management and Learning & Development to drive adoption, skills sharing and effective change management. You will also support evidence-based build vs buy decisions on specialist third-party legal tools and any future 'Birketts-approved AI environment'. Platform architecture and security governance will be delivered in collaboration with Birketts' wider Technology and Information Security leadership. You will be supported by matrixed colleagues in Development, Data and Security; this role leads hands-on delivery of priority items rather than owning all engineering capacity. Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. What we are looking for This role is well suited to a hands-on technical lead who enjoys building and improving products in partnership with product management and users. You will be able to translate business needs into secure, auditable and integrated solutions, and you will be comfortable delivering in a matrixed model, bringing others along through coaching, documentation and shared patterns. You will be comfortable coding as part of delivery, not only producing guidance and patterns. Essential experience and skills Proven experience delivering production-grade software, workflow or automation solutions in an enterprise environment, with hands-on build and delivery responsibility Strong experience integrating systems and data sources into coherent workflows (API-led integration, events and/or data pipelines) Hands-on software development capability, with proficiency in at least one mainstream language used for enterprise API integration and automation (e.g., C#/.NET, Python); able to design, build, test and release small services/integrations Practical experience delivering AI-assisted workflow features into production, including validation/testing and monitoring Understanding of common AI delivery patterns and controls Good cloud experience (preferably Azure) and understanding of secure delivery practices (identity, access control, audit logging, monitoring and operational readiness) Working knowledge of modern engineering practices (Git, code review, CI/CD basics, and operational readiness such as logging/monitoring) Experience working with security/governance stakeholders to apply controls in delivery (confidentiality, auditability and least privilege) Experience delivering through an agile product lifecycle with measurable outcomes (discovery, pilots, iteration, adoption/value tracking) Ability to apply pragmatic quality and evaluation approaches to AI-assisted features (testing/validation, guardrails, release gating and user feedback loops) Strong stakeholder engagement and communication skills, including the ability to explain technical decisions and trade-offs to non-technical audiences and to support adoption Desirable experience Experience in legal or other regulated/professional services environments where confidentiality and auditability are critical Experience with Microsoft 365 Copilot, Copilot Agents and/or Microsoft-aligned automation Familiarity with one or more of: iManage, Aderant Expert, Intapp Intake, Microsoft Fabric or similar platforms Experience building integrations with document/content platforms or line-of-business systems (e.g., DMS, intake, practice management, or data platforms) Exposure to Azure AI services (including Azure OpenAI/Azure AI) and/or delivering AI-assisted workflow features in production Experience evaluating and piloting third-party AI tools (security posture, integration approach, operating model) and supporting build vs buy recommendations Hybrid Working Birketts is a flexible business which has embraced a hyb
27/04/2026
Full time
About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 42% of our partnership. The team you will join The AI capability sits within Birketts' Information Technology function, working closely with Product Development, Knowledge Management, Learning & Development, Security and Risk & Compliance. Delivery will be product-led and iterative, with a small cross-functional working group using matrixed resources across teams. The role will operate within Birketts' core ecosystem, including Microsoft 365 (Copilot), iManage (Document Management), Aderant Expert (Practice Management), Intapp Intake (new client onboarding) and Microsoft Fabric (data platform). Azure is a likely hosting platform for any future 'Birketts-approved AI environment', subject to requirements and build vs buy decisions. The work you will be doing As AI Technical Lead, you will be a hands-on technical leader within Birketts' IT team, working in close partnership with the Product Manager for AI. Your focus will be to turn early AI usage into safe, repeatable and supported capabilities-starting with productising M365 Copilot and Copilot Agents in priority workflows (document drafting/review and knowledge workflows in selected practice areas) and delivering practical integrations into Birketts' existing systems. This is a hands-on role: alongside shaping standards and enablement, you will write and ship code where needed to deliver small integrations, automations and repeatable AI-enabled workflows. This role is delivery-oriented: you will design, build and ship incremental improvements, partnering with colleagues across Development, Data, Security, Knowledge Management and Learning & Development to drive adoption, skills sharing and effective change management. You will also support evidence-based build vs buy decisions on specialist third-party legal tools and any future 'Birketts-approved AI environment'. Platform architecture and security governance will be delivered in collaboration with Birketts' wider Technology and Information Security leadership. You will be supported by matrixed colleagues in Development, Data and Security; this role leads hands-on delivery of priority items rather than owning all engineering capacity. Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. What we are looking for This role is well suited to a hands-on technical lead who enjoys building and improving products in partnership with product management and users. You will be able to translate business needs into secure, auditable and integrated solutions, and you will be comfortable delivering in a matrixed model, bringing others along through coaching, documentation and shared patterns. You will be comfortable coding as part of delivery, not only producing guidance and patterns. Essential experience and skills Proven experience delivering production-grade software, workflow or automation solutions in an enterprise environment, with hands-on build and delivery responsibility Strong experience integrating systems and data sources into coherent workflows (API-led integration, events and/or data pipelines) Hands-on software development capability, with proficiency in at least one mainstream language used for enterprise API integration and automation (e.g., C#/.NET, Python); able to design, build, test and release small services/integrations Practical experience delivering AI-assisted workflow features into production, including validation/testing and monitoring Understanding of common AI delivery patterns and controls Good cloud experience (preferably Azure) and understanding of secure delivery practices (identity, access control, audit logging, monitoring and operational readiness) Working knowledge of modern engineering practices (Git, code review, CI/CD basics, and operational readiness such as logging/monitoring) Experience working with security/governance stakeholders to apply controls in delivery (confidentiality, auditability and least privilege) Experience delivering through an agile product lifecycle with measurable outcomes (discovery, pilots, iteration, adoption/value tracking) Ability to apply pragmatic quality and evaluation approaches to AI-assisted features (testing/validation, guardrails, release gating and user feedback loops) Strong stakeholder engagement and communication skills, including the ability to explain technical decisions and trade-offs to non-technical audiences and to support adoption Desirable experience Experience in legal or other regulated/professional services environments where confidentiality and auditability are critical Experience with Microsoft 365 Copilot, Copilot Agents and/or Microsoft-aligned automation Familiarity with one or more of: iManage, Aderant Expert, Intapp Intake, Microsoft Fabric or similar platforms Experience building integrations with document/content platforms or line-of-business systems (e.g., DMS, intake, practice management, or data platforms) Exposure to Azure AI services (including Azure OpenAI/Azure AI) and/or delivering AI-assisted workflow features in production Experience evaluating and piloting third-party AI tools (security posture, integration approach, operating model) and supporting build vs buy recommendations Hybrid Working Birketts is a flexible business which has embraced a hyb
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Copilot Specialist (AI & Service Transformation) Location: Leeds / Edinburgh (Hybrid - 40% office) Contract: 12 months (extension possible) Overview Join a Service Transformation team focused on improving IT support experiences. This role leverages AI tools like Microsoft Copilot to simplify how colleagues raise requests, resolve issues, and access knowledge. You will design and embed AI copilots and agents into service workflows, delivering measurable improvements in efficiency and user experience. Key Responsibilities Improve support journeys using AI, Copilot, and Agents Identify opportunities where AI and agent-based solutions can enhance how colleagues and service teams interact with IT support processes, including: Helping users identify the correct request or incident type more quickly Supporting colleagues in describing issues clearly using AI summarisation (screenshots, emails, error messages) Enabling service desk teams to summarise ticket history and extract next steps quickly Improving knowledge discovery with contextual article summaries and recommendations Providing fulfilment teams with clearer ticket context and dependencies Designing and deploying AI agents (copilots, virtual assistants) to guide users through support journeys Analyse existing service processes Assess current service management workflows to identify opportunities for improvement across: Request catalogues Incident and fault handling Ticket routing and fulfilment Knowledge access and support guidance Identify areas where: Users struggle to understand next steps Tickets are incorrectly routed or reassigned Knowledge content is difficult to locate Virtual support tools fail to resolve issues effectively Service teams spend time gathering repetitive information From this analysis, define targeted AI and agent-driven improvements that solve real operational problems. Design, build, and test AI-enabled solutions and agents Working closely with product owners, service desk SMEs, and delivery teams, you will: Develop AI-driven workflow improvements (prompts, recommendations, automation patterns) Design and build AI agents (e.g., conversational agents, workflow copilots, task automation agents) Prototype and iterate on Copilot and agent solutions using tools such as Microsoft Copilot Studio and Azure OpenAI Service Integrate agents into ITSM workflows and platforms (e.g., ServiceNow) Ensure solutions align with governance, security, and permission models Run test-and-learn pilots to validate impact before scaling Skills & Experience Essential Experience working with IT service management processes (Service Desk, Incident, Request Management, Knowledge) Strong process analysis and problem-solving skills Hands-on experience or strong interest in using AI tools such as Microsoft Copilot Proven experience designing or building AI agents , such as: Conversational agents (chatbots, virtual assistants) Workflow or task automation agents Copilot-style assistants embedded in business processes Ability to translate operational pain points into clear, actionable AI solutions Strong stakeholder communication across technical and operational teams Experience working in Agile or iterative delivery environments Desirable Experience with ServiceNow Familiarity with Microsoft Power Platform Exposure to Azure OpenAI Service or similar Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
19/04/2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Copilot Specialist (AI & Service Transformation) Location: Leeds / Edinburgh (Hybrid - 40% office) Contract: 12 months (extension possible) Overview Join a Service Transformation team focused on improving IT support experiences. This role leverages AI tools like Microsoft Copilot to simplify how colleagues raise requests, resolve issues, and access knowledge. You will design and embed AI copilots and agents into service workflows, delivering measurable improvements in efficiency and user experience. Key Responsibilities Improve support journeys using AI, Copilot, and Agents Identify opportunities where AI and agent-based solutions can enhance how colleagues and service teams interact with IT support processes, including: Helping users identify the correct request or incident type more quickly Supporting colleagues in describing issues clearly using AI summarisation (screenshots, emails, error messages) Enabling service desk teams to summarise ticket history and extract next steps quickly Improving knowledge discovery with contextual article summaries and recommendations Providing fulfilment teams with clearer ticket context and dependencies Designing and deploying AI agents (copilots, virtual assistants) to guide users through support journeys Analyse existing service processes Assess current service management workflows to identify opportunities for improvement across: Request catalogues Incident and fault handling Ticket routing and fulfilment Knowledge access and support guidance Identify areas where: Users struggle to understand next steps Tickets are incorrectly routed or reassigned Knowledge content is difficult to locate Virtual support tools fail to resolve issues effectively Service teams spend time gathering repetitive information From this analysis, define targeted AI and agent-driven improvements that solve real operational problems. Design, build, and test AI-enabled solutions and agents Working closely with product owners, service desk SMEs, and delivery teams, you will: Develop AI-driven workflow improvements (prompts, recommendations, automation patterns) Design and build AI agents (e.g., conversational agents, workflow copilots, task automation agents) Prototype and iterate on Copilot and agent solutions using tools such as Microsoft Copilot Studio and Azure OpenAI Service Integrate agents into ITSM workflows and platforms (e.g., ServiceNow) Ensure solutions align with governance, security, and permission models Run test-and-learn pilots to validate impact before scaling Skills & Experience Essential Experience working with IT service management processes (Service Desk, Incident, Request Management, Knowledge) Strong process analysis and problem-solving skills Hands-on experience or strong interest in using AI tools such as Microsoft Copilot Proven experience designing or building AI agents , such as: Conversational agents (chatbots, virtual assistants) Workflow or task automation agents Copilot-style assistants embedded in business processes Ability to translate operational pain points into clear, actionable AI solutions Strong stakeholder communication across technical and operational teams Experience working in Agile or iterative delivery environments Desirable Experience with ServiceNow Familiarity with Microsoft Power Platform Exposure to Azure OpenAI Service or similar Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Are you a talented Power Platform Developer? Do you want to work for an emerging, cutting-edge consultancy providing digital transformation solutions and offering you autonomy and opportunity for growth? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting Development opportunity. As a specialist provider of resources to the Property & Associated Technology markets, we are partnering with a niche, cutting edge, and award-winning digital consultancy developing bespoke solutions for customers within the Property Services, Facilities Management and Real Estate marketplaces. The purpose of the role will be to work within an agile framework to develop, test, support, and maintain bespoke Power Platform and Microsoft Dynamics applications for customers. Further day-to-day activities will include assisting in the collection and documentation of user's requirements, development of user stories, and estimates; Preparing reports, manuals and other documentation on the status, operation and maintenance of software; Designing, developing, and unit testing applications in accordance with established standards; Participating in peer-reviews of solution designs and related code; Packaging and supporting deployment of releases; Developing, refining, and tuning integrations between applications; Analysing and resolving technical and application problems; Adhering to high-quality development principles while delivering solutions on-time and on-budget; and providing Application Support to business users. Essential Commercial Full-Stack Power Platform Development (Full Stack Power Platform Development (Power Apps, Power Automate, Power BI, Power Pages, CoPilot, Connectors, Dataverse, Power Fx, et al) MS Dynamics 365 Azure experience, Logic Apps/Azure Function Apps/Web Apps Web Services/APIs. Nice to Have React Framework SSAS/SSRS/Advanced Power BI JavaScript / HTML Experience of Agile/Scrum Practices Knowledge of agile development methodologies. Knowledge of unit testing theory. Solid understanding of relational database design and querying concepts. University degree in Computer Science (2:1) or a related discipline. Experience of working within Property Services, Real Estate, or Social Housing environments and/or with market specific applications. Would Suit An experienced looking wanting to work differently and autonomously. A self-starter looking for flexibility, that is comfortable engaging, delivering based on output, and working remotely. Someone hungry for knowledge and consistently looking to learn new things As an individual you will be motivated and eager to take responsibility, to learn, and get involved with different aspects of a business. If this sounds like the next evolution in your career, please apply without delay as interview slots are available quickly for suitable and motivated applicants. There are a number of compelling reasons to join this organisation aside from remuneration, pension, private healthcare, and generous holidays, not least the environment, ethos, autonomy to deliver imaginative solutions based on output, approach, flexibility to work from home and fantastic opportunity to develop around a committed team. Apply now to find out more. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
15/04/2026
Full time
Are you a talented Power Platform Developer? Do you want to work for an emerging, cutting-edge consultancy providing digital transformation solutions and offering you autonomy and opportunity for growth? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting Development opportunity. As a specialist provider of resources to the Property & Associated Technology markets, we are partnering with a niche, cutting edge, and award-winning digital consultancy developing bespoke solutions for customers within the Property Services, Facilities Management and Real Estate marketplaces. The purpose of the role will be to work within an agile framework to develop, test, support, and maintain bespoke Power Platform and Microsoft Dynamics applications for customers. Further day-to-day activities will include assisting in the collection and documentation of user's requirements, development of user stories, and estimates; Preparing reports, manuals and other documentation on the status, operation and maintenance of software; Designing, developing, and unit testing applications in accordance with established standards; Participating in peer-reviews of solution designs and related code; Packaging and supporting deployment of releases; Developing, refining, and tuning integrations between applications; Analysing and resolving technical and application problems; Adhering to high-quality development principles while delivering solutions on-time and on-budget; and providing Application Support to business users. Essential Commercial Full-Stack Power Platform Development (Full Stack Power Platform Development (Power Apps, Power Automate, Power BI, Power Pages, CoPilot, Connectors, Dataverse, Power Fx, et al) MS Dynamics 365 Azure experience, Logic Apps/Azure Function Apps/Web Apps Web Services/APIs. Nice to Have React Framework SSAS/SSRS/Advanced Power BI JavaScript / HTML Experience of Agile/Scrum Practices Knowledge of agile development methodologies. Knowledge of unit testing theory. Solid understanding of relational database design and querying concepts. University degree in Computer Science (2:1) or a related discipline. Experience of working within Property Services, Real Estate, or Social Housing environments and/or with market specific applications. Would Suit An experienced looking wanting to work differently and autonomously. A self-starter looking for flexibility, that is comfortable engaging, delivering based on output, and working remotely. Someone hungry for knowledge and consistently looking to learn new things As an individual you will be motivated and eager to take responsibility, to learn, and get involved with different aspects of a business. If this sounds like the next evolution in your career, please apply without delay as interview slots are available quickly for suitable and motivated applicants. There are a number of compelling reasons to join this organisation aside from remuneration, pension, private healthcare, and generous holidays, not least the environment, ethos, autonomy to deliver imaginative solutions based on output, approach, flexibility to work from home and fantastic opportunity to develop around a committed team. Apply now to find out more. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Role: Copilot Specialist Location: Walsall Rate: Up to 200 per day Duration: 6-month contract (with potential extension) Typical hours: Monday to Friday 09:00 - 17:00 As a Copilot Specialist, you will work alongside key business teams, supporting our client in deploying and optimising AI-driven workflows using Microsoft Copilot. You will be part of a digital transformation function, helping to modernise processes across finance, payroll, HR, and operations by leveraging AI tools to improve efficiency, accuracy, and reporting. Duties of a Copilot Specialist include (but not limited to) Designing and implementing AI-driven workflows using Microsoft Copilot Automating complex Excel processes using Copilot and Microsoft tools Using Copilot to read, summarise, and extract data from documents such as invoices, timesheets, and contracts Building automated workflows for data processing, classification, and reporting Integrating extracted data into internal systems and platforms Supporting payroll and finance processes through automation tools Identifying opportunities to introduce AI across business operations Training staff on Copilot usage, prompts, and best practices Ensuring all workflows meet data protection, compliance, and audit standards About You: Strong proficiency in Microsoft 365, especially Excel, SharePoint, Power Automate, and Copilot. Experience in automating workflows using AI or RPA tools (Copilot, Power Automate, UiPath, etc.). Ability to read and interpret financial documents (invoices, statements, timesheets). Excellent understanding of data structures, spreadsheet modelling, and financial processes. Strong analytical ability with attention to detail and quality. Clear communication skills, able to train non-technical colleagues. Desirable: Experience in construction, recruitment, labour supply, or security sectors. VBA, Power Query, or Python skills (beneficial but not required). Why should you apply? Opportunity to work at the forefront of AI adoption within a growing organisation Hands-on role implementing Microsoft Copilot across business functions Be part of a digital transformation programme Supportive environment with ongoing development Potential for contract extension If you are interested in this Copilot Specialist position based in Walsall please apply and we will be in touch. SkyBlue is an equal opportunity employer.
14/04/2026
Contractor
Role: Copilot Specialist Location: Walsall Rate: Up to 200 per day Duration: 6-month contract (with potential extension) Typical hours: Monday to Friday 09:00 - 17:00 As a Copilot Specialist, you will work alongside key business teams, supporting our client in deploying and optimising AI-driven workflows using Microsoft Copilot. You will be part of a digital transformation function, helping to modernise processes across finance, payroll, HR, and operations by leveraging AI tools to improve efficiency, accuracy, and reporting. Duties of a Copilot Specialist include (but not limited to) Designing and implementing AI-driven workflows using Microsoft Copilot Automating complex Excel processes using Copilot and Microsoft tools Using Copilot to read, summarise, and extract data from documents such as invoices, timesheets, and contracts Building automated workflows for data processing, classification, and reporting Integrating extracted data into internal systems and platforms Supporting payroll and finance processes through automation tools Identifying opportunities to introduce AI across business operations Training staff on Copilot usage, prompts, and best practices Ensuring all workflows meet data protection, compliance, and audit standards About You: Strong proficiency in Microsoft 365, especially Excel, SharePoint, Power Automate, and Copilot. Experience in automating workflows using AI or RPA tools (Copilot, Power Automate, UiPath, etc.). Ability to read and interpret financial documents (invoices, statements, timesheets). Excellent understanding of data structures, spreadsheet modelling, and financial processes. Strong analytical ability with attention to detail and quality. Clear communication skills, able to train non-technical colleagues. Desirable: Experience in construction, recruitment, labour supply, or security sectors. VBA, Power Query, or Python skills (beneficial but not required). Why should you apply? Opportunity to work at the forefront of AI adoption within a growing organisation Hands-on role implementing Microsoft Copilot across business functions Be part of a digital transformation programme Supportive environment with ongoing development Potential for contract extension If you are interested in this Copilot Specialist position based in Walsall please apply and we will be in touch. SkyBlue is an equal opportunity employer.
Power Platform Developer 3 Months 5 Days per week on site in Canary Wharf (Apply online only) per day (Inside IR35 My client, in the financial services industry, are looking for a Power Platform Developer to join their fast-paced team on an initial 3 month contract based out of Canary Wharf on a fully on-site basis where the selected candidate will be required on site 5 days per week. This role requires a technically strong individual who can act as a technical lead. Requirements for this role- Strong experience with Power Automate. Experience with Oracle data sources and database design. Power BI experience is a nice-to-have. Basic SharePoint navigation and usage skills. Experience building Copilot solutions is a plus. API integration experience across Microsoft technologies. Azure experience, including pipelines for deployment. Ability to communicate clearly with team members and stakeholders. Scripting experience with Java, PowerShell, and JSON. Teams is working across multiple platforms and domains, including back office, middle office, lending, and compliance. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
13/04/2026
Contractor
Power Platform Developer 3 Months 5 Days per week on site in Canary Wharf (Apply online only) per day (Inside IR35 My client, in the financial services industry, are looking for a Power Platform Developer to join their fast-paced team on an initial 3 month contract based out of Canary Wharf on a fully on-site basis where the selected candidate will be required on site 5 days per week. This role requires a technically strong individual who can act as a technical lead. Requirements for this role- Strong experience with Power Automate. Experience with Oracle data sources and database design. Power BI experience is a nice-to-have. Basic SharePoint navigation and usage skills. Experience building Copilot solutions is a plus. API integration experience across Microsoft technologies. Azure experience, including pipelines for deployment. Ability to communicate clearly with team members and stakeholders. Scripting experience with Java, PowerShell, and JSON. Teams is working across multiple platforms and domains, including back office, middle office, lending, and compliance. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Your new company Hays Technology are recruiting an IT Product Owner on a permanent basis to join an expanding public sector organisation. You will be reporting to the Head of ITSM & Infrastructure. Your new role The IT Product Owner will be working closely with Copilot, MS365, and Atlassian and is responsible for driving the vision, strategy, and execution of innovative solutions that leverage the platforms to enhance productivity, collaboration and business outcomes. The role involves working closely with cross-functional teams to deliver high-quality products that meet the needs of the users and stakeholders. You will be prioritising and managing the product backlog, defining user stories, and ensuring alignment with the overall business objectives, whilst seeking opportunities to improve and expand the capabilities of Copilot, MS365, and Atlassian contributing to the success and growth of the organisation. What you'll need to succeed Proven IT Product Owner experience Highly developed problem-solving skills and hands on experience with MS365 suite, including Copilot Background in service management, project delivery, and stakeholder engagement Confident communication skills Ability to pass a basic DBS What you'll get in return This exciting position is paying between 38,000 and 43,323 negotiable on experience and offers an excellent work life balance including: hybrid working, 31 days annual leave + public holidays, Employer contribution pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
26/08/2025
Full time
Your new company Hays Technology are recruiting an IT Product Owner on a permanent basis to join an expanding public sector organisation. You will be reporting to the Head of ITSM & Infrastructure. Your new role The IT Product Owner will be working closely with Copilot, MS365, and Atlassian and is responsible for driving the vision, strategy, and execution of innovative solutions that leverage the platforms to enhance productivity, collaboration and business outcomes. The role involves working closely with cross-functional teams to deliver high-quality products that meet the needs of the users and stakeholders. You will be prioritising and managing the product backlog, defining user stories, and ensuring alignment with the overall business objectives, whilst seeking opportunities to improve and expand the capabilities of Copilot, MS365, and Atlassian contributing to the success and growth of the organisation. What you'll need to succeed Proven IT Product Owner experience Highly developed problem-solving skills and hands on experience with MS365 suite, including Copilot Background in service management, project delivery, and stakeholder engagement Confident communication skills Ability to pass a basic DBS What you'll get in return This exciting position is paying between 38,000 and 43,323 negotiable on experience and offers an excellent work life balance including: hybrid working, 31 days annual leave + public holidays, Employer contribution pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
