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SOC Analyst Position Description At CGI, you will play a vital role in protecting critical systems and enabling secure digital transformation for high-profile clients. Working within our Cyber Security Service, you will help detect, analyse, and respond to evolving threats, contributing to resilient, high-performing environments. We combine proven tools with advanced technologies to deliver measurable impact, while fostering a culture where you are trusted to take ownership, encouraged to innovate, and supported to grow your expertise. This is an opportunity to develop hands-on capability, influence security outcomes, and be part of a collaborative team shaping the future of cyber defence. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. The SOC Analyst will be joining an established SOC Team of eight years. The SOC analyst will be the first to respond to cyber security incidents. They will be required to report on cyber threats and will work as part of an expanding security team, working alongside security managers and cybersecurity engineers The SOC utilise both tried and tested tooling and state of the art technologies and methods to ensure we provide the best level of service and protection to our prestigious list of clients. Our client base covers a wide range of verticals from Government, MOD and CNI through to companies that are easily recognisable as household names. The SOC is a 24x7x365 operation therefore the SOC Analyst Team works shifts on a 2 Days, 2 Nights 4 Rest Days. This is a Hybrid Working position where the dayshift is operated from a CGI office. Therefore it is expected that two days per week will be spent in an office with colleagues. Security Clearance Required. Due to the nature of the work and the security clearance required we can only accept UK Nationals with single nationality Your future duties and responsibilities The role will require someone with an analytical mindset and a keen eye for detail to investigate alerts, piece together information to build a bigger picture and provide suitable remediation steps for customers. Monitoring our SIEM (Security Incident and Event Management) and SOAR (Security Orchestration, Automation and Response) tools to detect suspicious events and abnormal activities. . Triaging events through validating suspicious events and incidents by use of dedicated tools. . Ability to escalate with effective reporting to level 3 SOC Analyst or Seniors Stakeholders. . Documenting and managing incident cases to utilise information for stakeholder engagement to provide insight and intelligent recommendations. . Providing incident management through effective monitoring, reporting and technical guidance for successful resolution. . Production of the monthly security reports. Required qualifications to be successful in this role Be willing to learn how to resolve technical issues. . Demonstrate an interest in Cyber Security. . Be detail orientated and show the ability to take a structured approach to procedures and working instructions. . Have an aptitude for understanding and analysing data for troubleshooting purposes. . Strong written communication, critical thinking, and analysis skills. . Understanding of key security concepts and attack types such as phishing, malware, vulnerabilities, Cyber Kill Chain, and attack stages. . Understanding of networking principles including TCP/IP, WANs, LANs, and commonly used Internet protocols such as SMTP, HTTP, FTP, POP, LDAP . An analytical mindset, capable of digesting a wide range of information and making practical judgements based on available data and context. . A desire to keep learning with a curious and creative mindset. . Knowledge of Security Tooling (ArcSight, Splunk, MS Sentinel, FortiSIEM, SwimLane, QRadar LogPoint) Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

SOC Analyst Position Description At CGI, you will play a vital role in protecting critical systems and enabling secure digital transformation for high-profile clients. Working within our Cyber Security Service, you will help detect, analyse, and respond to evolving threats, contributing to resilient, high-performing environments. We combine proven tools with advanced technologies to deliver measurable impact, while fostering a culture where you are trusted to take ownership, encouraged to innovate, and supported to grow your expertise. This is an opportunity to develop hands-on capability, influence security outcomes, and be part of a collaborative team shaping the future of cyber defence. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. The SOC Analyst will be joining an established SOC Team of eight years. The SOC analyst will be the first to respond to cyber security incidents. They will be required to report on cyber threats and will work as part of an expanding security team, working alongside security managers and cybersecurity engineers The SOC utilise both tried and tested tooling and state of the art technologies and methods to ensure we provide the best level of service and protection to our prestigious list of clients. Our client base covers a wide range of verticals from Government, MOD and CNI through to companies that are easily recognisable as household names. The SOC is a 24x7x365 operation therefore the SOC Analyst Team works shifts on a 2 Days, 2 Nights 4 Rest Days. This is a Hybrid Working position where the dayshift is operated from a CGI office. Therefore it is expected that two days per week will be spent in an office with colleagues. Security Clearance Required. Due to the nature of the work and the security clearance required we can only accept UK Nationals with single nationality Your future duties and responsibilities The role will require someone with an analytical mindset and a keen eye for detail to investigate alerts, piece together information to build a bigger picture and provide suitable remediation steps for customers. Monitoring our SIEM (Security Incident and Event Management) and SOAR (Security Orchestration, Automation and Response) tools to detect suspicious events and abnormal activities. . Triaging events through validating suspicious events and incidents by use of dedicated tools. . Ability to escalate with effective reporting to level 3 SOC Analyst or Seniors Stakeholders. . Documenting and managing incident cases to utilise information for stakeholder engagement to provide insight and intelligent recommendations. . Providing incident management through effective monitoring, reporting and technical guidance for successful resolution. . Production of the monthly security reports. Required qualifications to be successful in this role . Be willing to learn how to resolve technical issues. . Demonstrate an interest in Cyber Security. . Be detail orientated and show the ability to take a structured approach to procedures and working instructions. . Have an aptitude for understanding and analysing data for troubleshooting purposes. . Strong written communication, critical thinking, and analysis skills. . Understanding of key security concepts and attack types such as phishing, malware, vulnerabilities, Cyber Kill Chain, and attack stages. . Understanding of networking principles including TCP/IP, WANs, LANs, and commonly used Internet protocols such as SMTP, HTTP, FTP, POP, LDAP . An analytical mindset, capable of digesting a wide range of information and making practical judgements based on available data and context. . A desire to keep learning with a curious and creative mindset. . Knowledge of Security Tooling (ArcSight, Splunk, MS Sentinel, FortiSIEM, SwimLane, QRadar LogPoint) Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Blue Light Card. Individually great, together unstoppable The Role and the Team We're looking for experienced Product Data Scientists to join our Data team in an exciting growth phase to help shape how we do things as we continue to evolve. You'll be embedded as the analytical backbone of your pillar, acting as a strategic consultant to product, engineering, and commercial teams. That means blending rigorous statistical thinking with sharp commercial judgement, knowing when to run a full experiment and when a well-reasoned analysis is enough to move fast. You'll use AI tools and automation intelligently to work at pace, scale your output, and focus your energy where human judgement matters most. What You'll Do From hypothesis to recommendation, you drive the full analytical lifecycle in your pillar. You define the right metrics, build the right models and make sure your insights land, not just in a deck, but in decisions Work shoulder-to-shoulder with Product Managers, Engineers, and Senior Leaders to shape strategy. You'll translate ambiguous business problems into clear analytical tasks and bring a point of view, not just a chart Lead experimentation across your pillar, designing tests, sizing opportunities, interpreting results, and building a culture of evidence-based iteration Create self-serve dashboards and data tools that empower your teams to answer their own questions. Define and standardise metrics so everyone's working from the same source of truth Use AI-assisted workflows, from code generation to automated reporting, to accelerate your output and spend more time on the high-value analytical problems that require your expertise Document your work in our Insights Hub, champion consistent data practices, and actively share learnings across the data team What You'll Bring Extensive experience in an analytical role, ideally within a product-led or digitally native environment Fluency in SQL and at least one scripting language (Python or R); experience with dbt Is essential Hands-on experience with BI tools such as Lightdash, Looker, or Tableau A track record of influencing decisions, you know how to tell a compelling, data-led story to stakeholders at all levels Strong experiment design and statistical reasoning skills, you understand when the numbers are telling you something real Comfort working across teams and managing multiple priorities without losing rigour Genuine curiosity about user behaviour and a drive to understand the why behind the data An openness to integrating AI tools into your workflow and a mindset for continuous improvement Our Culture Our mission is simple - make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We're committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers - either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team, we aim to be flexible, but we aren't able to offer fully remote working. What We Offer Hybrid working and flexible hours EV charging and free parking onsite at HQ 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days A company bonus scheme Your own Blue Light Card and exclusive access to thousands of discounts Generous funded BUPA medical insurance covering pre-existing conditions Auto-enrolment pension scheme via salary sacrifice, with employer NI savings reinvested into pensions Enhanced parental leave and absence leave Healthcare cashback plan Employee assistance programme (including mental health support) and mental health first aiders Great social events e.g., festive party, summer party, team socials, sports matches Regular company-wide recognition events e.g. monthly Light's Up and annual Shine awards Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks)

Location Hanslope, South East England, MK19 7BH About the job Job summary At FCDO Services we protect the UK's interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Job description Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it's creating bespoke, secure software, offering programme and application support or moving an entire embassy's servers to a Cloud platform. No matter the task, they are on hand to support. Now, you've got the opportunity to join them. Providing innovation to government partners. Delivering best-in-class solutions. Working at the cutting-edge of technology It all matters. Work to maintain the security and efficiency of our global IT operation When you join us in this vital senior role, you'll focus on supporting the successful delivery of high-quality services as you work with our customers to resolve any issues and incidents that occur, assess and steer change, and coordinate and lead our delivery teams as they work on short and long-term solutions. You'll be working closely with Project Managers, Product Owners and Technical Architects, and in addition to developing a strong understanding of our customers' requirements, you'll also ensure they're within our organisation's technical capabilities and capacity. Leading investigations into problems and opportunities relating to existing processes, you'll also generate creative new approaches to improving the service we offer. You'll have several additional tasks - these include providing advice on technical, risk and mitigation matters, contributing to proposals for our customers, and ensuring that the solutions we develop are timely, commercially viable, and align with the strategic roadmap. You'll also be responsible for ensuring incident, problem, change and request processes are adhered to, working practices are in line with the relevant ISO standards, and change requests with existing customers are realised. Committed to maintaining your own and your team's knowledge and development, you should also be ready to act as an escalation point for any service failures and ensure that resolution plans are executed correctly. Use all your technical IT skills as you help to defend the nation's interests This is a fast-paced and complex role, and to be a success you'll have plenty of experience working with customers in an IT service delivery environment. So, with this in mind you should hold a BTEC or its equivalent, preferably in Information Technology, or have plenty of relevant, hands-on experience in a similar role. You'll have worked with service management tooling, such as ServiceNow, and in addition to ITIL4 Managing Professional certification, you should possess broad technical understanding and well-developed awareness of service design across the delivery lifecycle. Some experience of international service delivery, ideally within the public sector, would be desirable, as would the ability to manage internal suppliers and third parties. You'll be at an advantage if you can show technical knowledge relating to security, IT and communication technologies, and any commercial expertise would be a plus. You'll be working with a wide range of colleagues and stakeholders, so it's important that you have excellent communication and interpersonal skills, and a strong commitment to building long term relationships with our customers' technical specialists and our product and services teams. Discover the support you need to grow your career further But we're always looking to improve - just like you. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Want to see your future team's work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/ To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation. Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match Person specification We are looking for people with: Experience of working within IT service delivery environments BTEC or equivalent, preferably in Information Technology or relevant experience Hands-on experience of service management tooling, such as ServiceNow ITIL4 Managing Professional Understand of service deign across the service delivery lifecycle Broad technical understanding Qualifications ITIL4 Managing Professional BTEC or equivalent, preferably in Information Technology or relevant experience

Location Remote working (anywhere in the UK) About the job Job summary Are you looking for an opportunity to combine leadership with continued hands-on user research? We have an opportunity for you to stay closely connected to user research practice while supporting and guiding your team. Our User Researchers work in an open, iterative and collaborative way in a multidisciplinary team, and communicate effectively, working closely with our designers, product managers, performance analysts, developers, business analysts and other stakeholders and colleagues. The User Research team is part of a larger User Centred Design (UCD) team that sits within the Product Design Directorate, alongside the Product Management and Business Analysis teams. The UCD team is a community of 6 teams. There are: Service Design, Interaction Design, Content Design, Accessibility, User Research and Performance Analytics. Each team supports each other to review insights from our performance analytics and user research to understand user needs and co-design user-centred services. Watch this video to find out more about working in Digital at Companies House Give yourself the best opportunity to apply! Join our Outreach team for an informal, drop-in "find out more" session on: Thursday 9th April 2026 at 12:00pm - 1:00pm No need to register: just click on the link above to join, listen, and gain tips to help you apply. Cameras and microphones will be switched off. Can't make the session, or want something to refer back to? Just email our Outreach mailbox on: and we'll share a copy of the session slides. Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%. Find out more about what a great place Companies House is to work Please note: Companies House cannot offer Visa sponsorship to candidates through this campaign. We're able to consider both full-time and part-time hours for this role for the successful candidate (part-time would be a minimum of 30 hours over 4 or 5 days). Remote contracts will be considered where commuting to the office location of your team is not reasonably practicable. Job description As a Lead User Researcher , you'll be an expert, hands-on practitioner. You'll lead and assure user research activity across a several teams, as well as carry out user research yourself. You will ensure that work takes a user centred, evidence-based approach to shape product vision, service design and delivery, and influence organisational strategy and priorities. You will manage, lead, coach and mentor user researchers. Define, embed and assure best practice in user research, and prioritise resources effectively across complex areas of work. You will act as a recognised authority in user research, providing expert advice and assurance, and collaborating with colleagues across government to improve outcomes for users. At this level you will: lead user research across complex programmes of work, using a wide range of qualitative and quantitative methods appropriate to different lifecycle phases of agile service design manage, mentor and guide more junior user researchers, setting direction and assuring the quality and impact of research undertaken by others - contributing to the strategic development of the user research function. engage with programmes and senior stakeholders to understand strategic objectives, organisational priorities and complex user, policy and service problems. be a highly effective communicator, able to translate complex research findings into clear, evidence based recommendations that influence decisions at team, programme and organisational level act as an expert advocate for user needs, championing user centred and inclusive design and influencing others to adopt best practice encourage and embed team involvement throughout the user research lifecycle, including analysis and synthesis, building consensus, challenging assumptions and raising the standard of insight collaborate with a wide range of stakeholders across programmes and across government where relevant, to understand user and policy needs and ensure these are translated into services that work for diverse user groups play a leading role in ensuring that services meet the Government Service Standard, providing expert assurance throughout the service delivery lifecycle and presenting at, and assessing, service assessments contribute to and help lead the user centred design and user research community, including presenting at meetups, writing blogs, sharing best practice, and raising organisational awareness of the value and impact of user research Person specification We're looking for an expert user research practitioner with varied and complex project experience, who meets the technical specifications for a Lead User Researcher as outlined in the Government Digital and Data Profession Capability Framework for User Researcher . The following skills and experience will be assessed during the selection process: Research management, leadership and assurance Proven ability to analyse complex user, service and policy problems and align user research activity to support informed decision making and organisational priorities. Experience of defining, embedding and assuring high standards of user research practice, and providing expert guidance and assurance across teams and programmes. Research methods and planning Extensive experience of selecting, applying and advising on an appropriate range of qualitative and quantitative user research methods across different phases of the agile service lifecycle. A track record of improving, innovating and setting best practice in user research at organisational level. Analysis and synthesis Strong ability to analyse and synthesise complex qualitative and quantitative data, involving and guiding others through the process, and producing clear, actionable insight that influences decisions at team, programme and organisational level. Agile research practices Expert level capability in advocating for and embedding user research throughout agile delivery. Experience of shaping and assuring research approaches across multiple teams, ensuring insight is used effectively to inform design, delivery and strategic decisions. Inclusive research Expert experience of planning and delivering inclusive research that represents the full diversity of users of government services. Ability to set standards, challenge assumptions and ensure teams design services that work for all users, including those with access needs. User centred practice and advocacy Demonstrated ability to champion user centred design and research, influencing ways of working, priorities and decision making. Experience of advocating for user needs with senior stakeholders and embedding user centred practice at scale. Stakeholder relationship management Highly developed influencing and negotiation skills, with experience of building strong relationships with senior stakeholders, including sceptical or resistant colleagues, to resolve issues, enable progress and improve outcomes for users. You can read more about a career in Digital and Data within the Civil Service in the Government Digital and Data Candidate Information Pack . Please note: We are looking for an experienced Lead User Researcher. Successful candidates who are assessed at the practitioner level will be offered pay within the FN1 page range of £53,540 - £57,250 per year. If a successful candidate is assessed to exceed these expectations and shows confident, expert skills and capabilities, they will be offered a salary in line with the FN2 pay range of £61,834 - £65,136 per year.

Location Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need Data Services for Personalised GOV.UK Channels This role will be part of a new team at GDS, the focus specifically on developing the services that abstracts personalised data logistics for product teams, enabling them to deliver personalised features without worrying about underlying cross government data complexity. The work is split into four main areas, data exchange between departments, a serverless platform to power the GOV.UK personalised channels, a platform to store GOV.UK personalised channel data and providing support for a new government digital mailbox. Reporting into the Engineering Manager, you'll work within and support the wider engineering teams as well as collaborate with peers including Technical Architects to deliver a user-centric, highly scalable, resilient, and performant platform It is expected that this role will involve outreach to other government departments, so an ability to communicate to a wide set of stakeholders, along with the ability to manage many work streams concurrently is a must Job description As a GDS Senior Developer, you'll contribute to the digital transformation of government by building and supporting high-quality digital services. You will play a key role in designing and delivering robust, scalable software solutions that meet user needs while aligning with broader GDS standards and practices. You'll contribute through hands-on engineering, applying modern development practices and helping build resilient, secure and maintainable services. You'll participate in technical discussions and design decisions, helping ensure solutions are practical, well implemented and aligned with wider architectural approaches. Senior Developers work closely with other engineers, architects, product managers and multidisciplinary teams. You'll collaborate to solve complex technical problems, contribute to improving engineering practices and help maintain high standards of code quality, reliability and performance. You'll thrive using agile methods and enjoy working collaboratively across teams to deliver meaningful outcomes. Above all, you'll want to make government services better for users, contributing to the continual improvement of the way teams build, run and evolve digital services. As a Senior Developer, you'll: contribute to improving the way the team works, supporting effective engineering practices, development workflows and collaborative approaches that help the team deliver high-quality software be a strong technical contributor within the team, maintaining proficiency across the systems, platforms and tools used to build and operate services help the team understand how different parts of the system interact, supporting the investigation and resolution of complex technical issues and enabling the team to work confidently across the broader technical landscape collaborate with engineers and architects to explore appropriate technologies, patterns and approaches, contributing to decisions about when new software should be written and helping ensure solutions are pragmatic, maintainable and aligned with organisational standards contribute to technical decision-making within the team, helping maintain a high standard of engineering quality through thoughtful design and implementation support and mentor other developers, sharing knowledge and helping colleagues build confidence and capability in their technical work participate in constructive technical discussions, contributing ideas and respectfully challenging proposals to help the team reach well-reasoned decisions share knowledge through collaboration, documentation, code reviews and technical discussions, helping ensure understanding is spread across the team apply and advocate for good engineering practices such as testing, code quality, observability, security and maintainability contribute to the wider engineering community within the organisation, sharing knowledge, participating in communities of practice and collaborating with other teams Person specification We're interested in people who have: strong experience building and operating serverless services on AWS, using technologies such as Lambda, API Gateway, DynamoDB, SQS, SNS, EventBridge and Step Functions. strong TypeScript and Node.js development skills, using modern tooling, testing frameworks and development practices. experience working with AWS services such as S3, IAM, VPC networking (ideal), SSM Parameter Store / Secrets Manager and CloudWatch. experience developing event-driven and asynchronous systems, integrating services through queues, events and APIs. experience implementing and maintaining infrastructure as code, ideally using AWS CDK. the ability to build secure, well-tested and maintainable services, following modern engineering practices including automated testing, CI/CD and observability. the ability to work across a mixture of product stages - greenfield development, evolving services into operational products, and maintaining established live services the ability to bring an operational mindset to development, considering reliability, observability and maintainability from the start the ability to work effectively as a senior engineer within a team, contributing to technical discussions and helping shape implementation approaches the ability to support and mentor more junior developers, helping to improve team capability and engineering practices experience developing and operating large-scale web services experience building microservice or serverless applications and/or running applications in the cloud the ability to rapidly research and learn new tools, techniques and paradigms to solve technical problems the ability to use testing, prototyping and discovery techniques to validate ideas and inform development decisions experience working in agile environments and iterating on both software and team processes a good understanding of security considerations in operational services from end to end experience building robust and accessible systems that work for as many users as possible the ability to be comfortable contributing to technical discussions and evaluating technology choices with their team the ability to apply and promote engineering practices such as Test Driven Development (TDD), continuous integration, continuous delivery and DevOps methodologies

Location Newport, NP10 8QQ About the job Job summary Senior Business Analyst As a Senior Business Analyst at the Intellectual Property Office (IPO) you will join an established and supportive community of Business Analysts and work across all areas of projects and service lifecycle. In this role you will work as part of an Agile multi-disciplinary squad alongside product managers, service design, data specialists, developers, and testers to deliver new internal and external services. You will be expected to be proactive and take ownership of analysis activities and deliverables including writing user stories with acceptance criteria, modelling business processes, and contributing to three amigo/refinement sessions. You must be able to build strong working relationships with both internal and external stakeholders at all levels, demonstrating good leadership and collaborative working skills. You will need excellent presentation and communication skills, across a variety of situations and levels of stakeholders. You will work together with IPO colleagues, partner organisations and/or suppliers to ensure that approaches and outcomes are fit for purpose meeting business needs, user needs and IPO standards. Within the Business Analyst Community, you will play an important role in establishing and promoting best practice and standards. You will support the professionalisation and maturity of the Business Analysis practice through peer support, tutoring and mentoring of others in the team. We are looking for enthusiastic people with a desire to pick up new skills in a fast-paced environment and are committed to delivering excellent services for our customers. This is an excellent opportunity for individuals to join our IT team at a time where the IPO has set out how to help make the UK the most innovative and creative country in the world by: Delivering Excellent IP Services Creating a World-leading IP Environment Making the IPO a Brilliant Place to Work Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: Work alongside product managers to create a pipeline of fully developed user stories ensuring that the business and technical viewpoints are understood and acknowledged. Undertake key business analysis activities, including but not limited to, requirements elicitation, documentation of business processes, workflows and business rules, using suitable methodologies, tools and standards. Advise on business scenarios and develop acceptance criteria to ensure requirements can be traced to develop new functionality. Identify and articulate options considering opportunities and limitations related to business and technology. Present complex information in a tailored format, allowing you to communicate key findings and put forward recommendations to the wider organisation. Tutor/mentor/coach BAs and Junior BAs by providing accurate and professional support. Develop and promote best practice, standards and guidance. Person specification Essential Criteria Background in Business Analysis with considerable knowledge and understanding of Business Analysis principles and techniques. Excellent analytical and problem-solving skills to bring clarity to business problems and shape business solutions. Considerable experience working in a software development setting with technical colleagues i.e. data, developers, testers. Comfortable working with individuals at various skill levels up to and including senior management levels. Experience of gaining consensus where there are strong differing opinions. BCS International Diploma in Business Analysis, or equivalent. Strong presentation and communication skills across a variety of situations and levels of stakeholders. Experience of developing BA best practice, standards and guidance. Experience tutoring and mentoring others Business Analysts

Location Taunton About the job Job summary We're looking for an experienced and forward thinking Senior Delivery Manager to help shape and mature our agile delivery capability at the UK Hydrographic Office. In this role, you'll lead one or more multidisciplinary teams, ensuring effective delivery, removing barriers, and embedding agile governance that empowers teams to succeed. You will be passionate about improving organisational delivery capability and guiding teams to achieve their best and you will be a confident leader, coach and collaborator. You'll also play a key part in helping UKHO drive delivery excellence, embed effective governance and and strengthen its organisational agility. At UKHO, flexible working is our default we trust our people to deliver outcomes. You'll benefit from excellent learning opportunities, a collaborative and inclusive culture, and a strong community of delivery professionals. Our work is guided by our core values: Together, Responsibility, Excellence, and Discovery. As a Senior Delivery Manager at the UKHO, you will play a key role in strengthening our delivery capability and enabling our teams to deliver high quality digital products and services. You'll champion effective governance, empower teams to work collaboratively, and drive continuous improvement across the organisation. Hybrid Working This job role can be worked on a hybrid basis, which is an informal, non-contractual and voluntary arrangement, working between the office in Taunton and remotely within the UK. Attendance in the office is required in accordance with business need. Part-time hours will be considered for this role (minimum 30 hours per week). Hybrid working This job role can be worked on a hybrid basis, which is an informal, non-contractual and voluntary arrangement, working between the office in Taunton and remotely within the UK. Attendance in the office is required in accordance with business need. Additional Information: Part-time hours will be considered (minimum of 30 per week) Job description Lead and support multiple delivery teams to deliver high value outcomes, ensuring alignment with business goals and organisational priorities. Establish and embed effective delivery governance that balances agile flexibility with accountability. Coach and mentor delivery teams and leaders to build maturity in enabling self organisation and sustainable delivery. Remove barriers to progress, manage risks and dependencies, and create the conditions for teams to thrive and maintain delivery momentum. Drive continuous improvement by analysing delivery performance, identifying areas for optimisation, and implementing improvements to ways of working. Contribute to the growth of UKHO's wider delivery community, sharing best practice and helping to evolve our organisational delivery capability. Conduct internal Digital Governance Framework (DGF)/ GDS assessments and coach teams through the assessment process. At present no line management responsibilities but may change in the future. Person specification Essential Skills and Experience: Strong leadership and coaching skills, with the ability to inspire, guide and develop teams to deliver high quality digital products and services. Deep understanding of agile delivery principles, practices, and governance with the ability to adapt frameworks pragmatically to suit organisational context and maturity. Proven experience leading complex digital deliveries across multi-disciplinary teams, ensuring effective collaboration and accountability. Skilled in improving delivery performance and organisational agility through continuous data driven insights, and the removal of systemic barriers. Excellent communication and stakeholder management skills, able to align diverse perspectives and maintain focus on shared outcomes. Experience in developing and embedding delivery governance at scale within an agile organisation. Active participation in agile or delivery management communities, sharing knowledge and best practice. Sound knowledge of modern digital delivery practices, including continuous integration, continuous deployment, and iterative delivery of value.

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Senior IT Service Manager Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Senior IT Service Manager - Live Service Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users? We are looking for an experienced ITSM to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money. Working within Digital Channels, you'll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. You'll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement. Focusing on end-to-end service performance, you'll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact. Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £44,447. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,876 per year. Holidays: A generous leave package starting at 26 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Description Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. We recently welcomed Ember into the Starling family - an app for business owners that removes the burden of accounting and tax by taking care of it for them. Over the next 12 months, we're integrating Ember's best-in-class tools into the Starling ecosystem to provide a seamless, all-in-one financial solution from the first bank transaction through to the final tax submission. You can learn more about how we're helping our customers navigate Making Tax Digital and how your work on the Ember team will directly support this mission. We are looking for a Senior Software Engineer to join the Ember team and help us build the robust backend systems and APIs that power these product experiences, while also contributing to fullstack development when needed. This is a hands-on role for someone who enjoys writing high-quality code and contributing to reliable, well-observed systems in production. Our Engineering Environment Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech . We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good. Requirements Strong experience building backend systems and APIs in production environments. Experience writing software in TypeScript, Java. Proficiency with GCP and Terraform. A track record of owning work from initial design through to production support. Experience working cross-functionally with engineers, product owners, and designers to deliver valuable outcomes. Experience in regulated/security-sensitive environments or building financial/accounting systems is a plus. Frontend experience (React, TypeScript) is a plus. We're backend-focused but appreciate engineers who can work across the entire stack. What You'll Do You'll join one of our engineering squads, working closely with product managers and designers to solve real customer problems. As a Senior Software Engineer, you will: Own the design, implementation, and maintenance of backend services and product functionality. Contribute to the design of scalable, reliable systems with a strong focus on simplicity and maintainability. Build and improve services running in GCP, using Terraform to support infrastructure changes. Improve observability across our systems, including monitoring, alerting, and logging. Support high engineering standards through code review, technical discussion, and mentoring other engineers. Our Tech Stack We're open-minded when it comes to hiring. We care more about aptitude and attitude than specific qualifications. However, the Ember team primarily works with: Back End: Node.js, TypeScript, Java, PostgreSQL. Infrastructure: GCP, Terraform, Kubernetes, GitHub, CircleCI. Front End: React, Next.js, TypeScript. Testing: Jest, Playwright. Our Process Interviewing is a two-way process; we want you to get to know us as much as we get to know you. You can generally expect: Initial Chat: A short introductory call with a member of our Talent Team to discuss your background, what you're looking for in your next role, and all things Starling. Engineering Manager Chat: A more in-depth conversation with an Engineering Manager to dive into your technical experience, your approach to problem-solving, and how you'll fit into the Ember squad. Technical Assessment : A take-home coding exercise that you'll complete in your own time. Technical interview: We'll review your solution together in a collaborative code review format followed by an interactive system design discussion. Final Interview: A conversation with our leadership team to talk about the bigger picture, our mission, and how you'll help us reshape the world of business accounting. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Location This role may be located in one of the following locations; Blackpool, Manchester or Newcastle. Please find further information on the Corporate hub locations here. Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. About the job Job summary Passionate about Service Management, in particular ITIL Service Design? If so, this opportunity could be for you. Positioned within IT Operations, Service Operations Design and Transition work hand in hand to shape the Service Management characteristics of a service or product as a project navigates through delivery. As IT Service Design Manager, you will be experienced in service management and service operation with practical knowledge of service design. You will manage the Service Design "phase" of a new or existing service or product, co-ordinating events and resources ahead of a smooth handover into Service Transition. Service Operations Design is aligned to the ITIL Service Management framework. Therefore, as an IT Service Design Manager, you will work closely with stakeholders across design, architecture, IT Operations and beyond. Job description As IT Service Design Manager, you will: Provides experienced leadership in service management and service operation, using practical knowledge of service design to shape effective services and support continuous improvement. Manage the Service Design "phase" of a new or existing service or product, co-ordinating events and resources ahead of a smooth handover into Service Transition. Liaise with senior stakeholders both within the design community and service operations. Draw together complex and wide ranging data to develop clear, accurate and well evidenced service designs. Take pride in representing service operations and enjoy the challenge of promoting IT Service Design principles. Support in the development and implementation of unit policies, documentation and procedures, to ensure we re-use and optimise IT Service Design methodologies where applicable. Person specification When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below: Experience of working in Service Design to a high standard in a fast-paced environment. Experience of consulting regularly with stakeholders to provide analysis and recommendations. Understanding of ITIL framework with relevant qualifications. Demonstrate ability of working collaboratively across functions and building relationships. If you would like to learn more about the role, please contact .

Location This role may be located in one of the following locations; Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here. Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. About the job Job summary As a Senior IT Service Manager in DWP Digital, the role focuses on ensuring that major DWP Products and Services deliver reliable performance, strong user experience and value for money. Within the Digital Channels directorate, the post holder supports and leads Live Service activity for strategic services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. The role brings together service insight, operational performance data, supplier delivery and stakeholder needs to maintain stable and high quality services. Close collaboration with Digital teams, Business partners and external suppliers ensures that support is delivered to agreed performance targets in a timely and cost-effective way. Service level agreements and operational level agreements form the basis of this framework, helping to monitor performance and drive continual improvement. A focus on end to end service performance is central, with attention given to service quality, user outcomes and overall customer satisfaction. When complex issues arise, the role requires confident analysis and coordination across teams and suppliers to restore service quickly and prevent recurrence. Strong stakeholder relationships are essential, with clear advice given on service design, user impact and value delivered. Core service management duties include reporting, incident and ticket management, problem management and day to day oversight of services against agreed targets. These activities support the wider aim of improving service quality, ensuring value for money and enhancing the experience for users and citizens. You will join the DWP Digital IT Service Management community, benefiting from a supportive professional network and opportunities for continued personal and career development. Please note: You will be required to provide Major Incident support both during normal working hours and outside of hours as part of a rota that operates 24/7. Full training will be provided. Job description Manage and lead the performance of the Products/Services within their remit ensuring alignment to customer expectations and defined targets, and that relevant support functions remain responsive to customer needs. Responsible for leading day to day live service support for the operational running of Products and Services. Provides effective line management by setting clear objectives, supporting development and maintaining regular performance conversations. Acts as the main point of contact for colleagues and stakeholders, ensuring smooth communication and prompt resolution of issues. Oversee day to day activities of junior members of the team and delegate administrative tasks relating to Service Management processes and the wider team. Establish and manage a programme of continual service improvements across the wider support team, ensuring these are aligned to quality management, problem management and resolution profiles, risk management, security policies and procedures, etc. and the identified actions to maintain or improve levels of service are implemented. Ensure Products/Services are delivered to agreed processes and policies. Ensure new and changed Products/Services are sufficiently and safely supported into live service whilst meeting the expectations of customers and service management standards. Provide high quality initial support for all end users, understanding and trying to resolve user issues and queries. Understand user needs and make an initial assessment on the impact/urgency of requests and incidents. Ensure effective management of issues raised on all channels and handle the resulting incidents using agreed incident management processes, procedures and policies. Person specification See selection process for further details. If you would like to learn more about the role, please contact .

Description Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues. Hybrid working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. Our product environment At Starling we spend our time building products that we're really proud of. We focus on the experience, often delivering things with real polish but sometimes making a fast strategic move. We're always working closely and collaboratively with our engineers to solve problems, build new products and improve existing ones. We focus on what is right for our customers and stick to our values. We think being great at product design requires clear communication, a sense of focus, and to challenge the conventional ways of doing things. We're open-minded when it comes to hiring, we care more about skills and attitude than specific experience or qualifications. If you care about finding elegant solutions to difficult problems and advocating for the customer, we'd love to hear from you. We're looking to expand our design team to help us build products and features across our app, online bank and even our internal tools. There's a wide variety of things we work on and we're a small team that spends our time working alongside engineers, research, content designers and product managers to make our products the best they can be. There's lots of scope to get involved in all aspects of Starling and we're looking for someone who is keen to get stuck in and work collaboratively. What you'll do Rely on user-centred design methods to craft industry-leading user experiences for new products and features, from concept all the way to execution across our iOS, Android and Online Bank platforms Lead the design of major new strategic products and features, alongside tactical fixes and iterations of existing experiences Take full ownership of your work, taking into consideration existing insights and research, technical constraints and business needs, whilst proactively filling knowledge gaps both independently and with the support of cross-functional partners Participate in regular design reviews to seek specific feedback on your work and share feedback on other designers' work Evolve and grow our internal tooling and design systems across mobile and web Advocate for and design inclusive and accessible solutions to complex problems Collaborate closely with other designers, researchers, writers, engineers, product managers and more Requirements This job might be for you You have worked on the design of high quality products and features at a senior level, ideally in consumer-facing mobile apps in the finance or banking sector. You have a high level of attention to detail and craft , with strengths across both visual design and user experience design. You are highly collaborative , with experience working cross-functionally. You thrive working with ambiguous problems , and are able to distil complex flows into highly considered user experiences that keep the user's needs and business objectives at the heart. You have a track record of driving decision making in a fast-paced product environment , ensuring we have the right information available to make informed decisions that lead to meaningful customer and business outcomes. You place research and validation at the core of your process. You champion the voice of the user and you have experience planning, executing and actioning user research. You are a proactive, confident and effective communicator. You are able to present your work, and articulate your design decisions clearly and confidently to a range of stakeholders, including executives. You have experience working with and evolving design systems , across iOS, Android and responsive web. You have a portfolio of well crafted case studies that showcases a mixture of research, user experience and user interface design skills, clearly describing outcomes, results and impact of your work. Interview Process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Skills and experience (60 mins): Interview with a member of our product design team to go deep on your skills and experience. Portfolio review (90 mins) : A presentation of two case studies of your previous work to two of members of our product team, with time for questions and answers. Executive interview (45 min): Interview with our Product Director and another member of the team. Applications close on Wednesday, 22nd April 2026 Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.