Title: Data Quality Analyst
Contract Type: Fixed Term Contract (12 months)
Salary: £42,700 per annum (Regional salary)
Grade: 9
Reporting Office: Manchester, Trafford
Persona: Agile Worker : 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Office Worker: Contractual hours to be worked from reporting office
Closing Date: 20th April 2026
Interview Dates: 29th April 2026 ( Please note that in person interviews will be held at the West Ham Lane Office, Stratford )
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Data Quality and Assurance Team at L&Q and be part of L&Q’s transformation into a truly data driven organisation. This is a unique opportunity to shape how data is trusted, governed, and used across the business, directly influencing decision-making, regulatory compliance, and service improvement for our customers. If you’re passionate about turning data into meaningful insight and driving real change, this role offers both impact and visibility.
As a Data Quality Analyst, you will play a key role in embedding L&Q’s Data Governance Framework across the organisation. You will work closely with stakeholders to improve data quality, define standards, and ensure that data is accurate, consistent, and trusted for operational, regulatory, and strategic use.
L&Q is on a journey towards becoming an insight-driven organisation using trusted data. We have recently refined our corporate Data Governance Framework and are now embedding it to improve how we collect, manage, and share data.
This role is critical in ensuring we achieve one trusted version of the truth supporting consistent regulatory reporting, improving operational performance, and enabling data-driven decision-making across the organisation.
You will report into the Data Quality and Assurance Manager and be part of the wider Data Governance team, working collaboratively with Data Owners, Data Stewards, technology teams, and business stakeholders across L&Q.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Investigate data issues using SQL, Excel, Housing Management System, Master data management tool and other analytical tools to identify root causes and propose solutions to enable efficient resolution
Maintain and enhance the organisation’s data governance framework by supporting the development and upkeep of the Business Glossary and Critical Data Elements (CDEs), ensuring alignment with business definitions, standards, and regulatory requirements
Drive business stakeholders and Data Stewards to create and deliver data improvement plans that enhance data quality and support organisational objectives
Work with Data Stewards and business stakeholders to define data quality metrics based on business rules; develop reports and scorecards to monitor performance, and communicate key insights to business leads
Maintain records of end-to-end data flows and information assets, ensuring they are auditable and compliant with regulatory expectations
Complete and support regulatory returns (for the Regulator of Social Housing), providing assurance to governance leads on the accuracy and completeness of submissions
Assess the impact of data-related changes, ensuring processes and business rules align with data standards and contribute to business and process improvements
Collaborate with Data Owners, Data Stewards, technology teams, and governance forums to embed data governance practices across the organisation
Support and contribute to the Data Governance Forum and working groups through reporting and proactive stakeholder engagement
What you'll bring:
Strong experience within the housing sector as a data quality analyst, or experience within a data governance or data quality function in a similar organisation
Ability to lead conversation and maintain stakeholder engagement is essential
Understanding of DAMA data quality management is desirable
Educated to degree level or equivalent is desirable
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
08/04/2026
Contractor
Title: Data Quality Analyst
Contract Type: Fixed Term Contract (12 months)
Salary: £42,700 per annum (Regional salary)
Grade: 9
Reporting Office: Manchester, Trafford
Persona: Agile Worker : 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Office Worker: Contractual hours to be worked from reporting office
Closing Date: 20th April 2026
Interview Dates: 29th April 2026 ( Please note that in person interviews will be held at the West Ham Lane Office, Stratford )
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Data Quality and Assurance Team at L&Q and be part of L&Q’s transformation into a truly data driven organisation. This is a unique opportunity to shape how data is trusted, governed, and used across the business, directly influencing decision-making, regulatory compliance, and service improvement for our customers. If you’re passionate about turning data into meaningful insight and driving real change, this role offers both impact and visibility.
As a Data Quality Analyst, you will play a key role in embedding L&Q’s Data Governance Framework across the organisation. You will work closely with stakeholders to improve data quality, define standards, and ensure that data is accurate, consistent, and trusted for operational, regulatory, and strategic use.
L&Q is on a journey towards becoming an insight-driven organisation using trusted data. We have recently refined our corporate Data Governance Framework and are now embedding it to improve how we collect, manage, and share data.
This role is critical in ensuring we achieve one trusted version of the truth supporting consistent regulatory reporting, improving operational performance, and enabling data-driven decision-making across the organisation.
You will report into the Data Quality and Assurance Manager and be part of the wider Data Governance team, working collaboratively with Data Owners, Data Stewards, technology teams, and business stakeholders across L&Q.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Investigate data issues using SQL, Excel, Housing Management System, Master data management tool and other analytical tools to identify root causes and propose solutions to enable efficient resolution
Maintain and enhance the organisation’s data governance framework by supporting the development and upkeep of the Business Glossary and Critical Data Elements (CDEs), ensuring alignment with business definitions, standards, and regulatory requirements
Drive business stakeholders and Data Stewards to create and deliver data improvement plans that enhance data quality and support organisational objectives
Work with Data Stewards and business stakeholders to define data quality metrics based on business rules; develop reports and scorecards to monitor performance, and communicate key insights to business leads
Maintain records of end-to-end data flows and information assets, ensuring they are auditable and compliant with regulatory expectations
Complete and support regulatory returns (for the Regulator of Social Housing), providing assurance to governance leads on the accuracy and completeness of submissions
Assess the impact of data-related changes, ensuring processes and business rules align with data standards and contribute to business and process improvements
Collaborate with Data Owners, Data Stewards, technology teams, and governance forums to embed data governance practices across the organisation
Support and contribute to the Data Governance Forum and working groups through reporting and proactive stakeholder engagement
What you'll bring:
Strong experience within the housing sector as a data quality analyst, or experience within a data governance or data quality function in a similar organisation
Ability to lead conversation and maintain stakeholder engagement is essential
Understanding of DAMA data quality management is desirable
Educated to degree level or equivalent is desirable
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Title: Data Quality Analyst
Contract Type: Fixed Term Contract (12 months)
Salary: £48,700 per annum (London weighted salary)
Grade: 9
Reporting Office: London, Stratford
Persona: Agile Worker : 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Office Worker: Contractual hours to be worked from reporting office
Closing Date: 20th April 2026
Interview Dates: 29th April 2026 ( Please note that in person interviews will be held at the West Ham Lane Office, Stratford )
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Data Quality and Assurance Team at L&Q and be part of L&Q’s transformation into a truly data driven organisation. This is a unique opportunity to shape how data is trusted, governed, and used across the business, directly influencing decision-making, regulatory compliance, and service improvement for our customers. If you’re passionate about turning data into meaningful insight and driving real change, this role offers both impact and visibility.
As a Data Quality Analyst, you will play a key role in embedding L&Q’s Data Governance Framework across the organisation. You will work closely with stakeholders to improve data quality, define standards, and ensure that data is accurate, consistent, and trusted for operational, regulatory, and strategic use.
L&Q is on a journey towards becoming an insight-driven organisation using trusted data. We have recently refined our corporate Data Governance Framework and are now embedding it to improve how we collect, manage, and share data.
This role is critical in ensuring we achieve one trusted version of the truth supporting consistent regulatory reporting, improving operational performance, and enabling data-driven decision-making across the organisation.
You will report into the Data Quality and Assurance Manager and be part of the wider Data Governance team, working collaboratively with Data Owners, Data Stewards, technology teams, and business stakeholders across L&Q.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Investigate data issues using SQL, Excel, Housing Management System, Master data management tool and other analytical tools to identify root causes and propose solutions to enable efficient resolution
Maintain and enhance the organisation’s data governance framework by supporting the development and upkeep of the Business Glossary and Critical Data Elements (CDEs), ensuring alignment with business definitions, standards, and regulatory requirements
Drive business stakeholders and Data Stewards to create and deliver data improvement plans that enhance data quality and support organisational objectives
Work with Data Stewards and business stakeholders to define data quality metrics based on business rules; develop reports and scorecards to monitor performance, and communicate key insights to business leads
Maintain records of end-to-end data flows and information assets, ensuring they are auditable and compliant with regulatory expectations
Complete and support regulatory returns (for the Regulator of Social Housing), providing assurance to governance leads on the accuracy and completeness of submissions
Assess the impact of data-related changes, ensuring processes and business rules align with data standards and contribute to business and process improvements
Collaborate with Data Owners, Data Stewards, technology teams, and governance forums to embed data governance practices across the organisation
Support and contribute to the Data Governance Forum and working groups through reporting and proactive stakeholder engagement
What you'll bring:
Strong experience within the housing sector as a data quality analyst, or experience within a data governance or data quality function in a similar organisation
Ability to lead conversation and maintain stakeholder engagement is essential
Understanding of DAMA data quality management is desirable
Educated to degree level or equivalent is desirable
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
08/04/2026
Contractor
Title: Data Quality Analyst
Contract Type: Fixed Term Contract (12 months)
Salary: £48,700 per annum (London weighted salary)
Grade: 9
Reporting Office: London, Stratford
Persona: Agile Worker : 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Office Worker: Contractual hours to be worked from reporting office
Closing Date: 20th April 2026
Interview Dates: 29th April 2026 ( Please note that in person interviews will be held at the West Ham Lane Office, Stratford )
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Data Quality and Assurance Team at L&Q and be part of L&Q’s transformation into a truly data driven organisation. This is a unique opportunity to shape how data is trusted, governed, and used across the business, directly influencing decision-making, regulatory compliance, and service improvement for our customers. If you’re passionate about turning data into meaningful insight and driving real change, this role offers both impact and visibility.
As a Data Quality Analyst, you will play a key role in embedding L&Q’s Data Governance Framework across the organisation. You will work closely with stakeholders to improve data quality, define standards, and ensure that data is accurate, consistent, and trusted for operational, regulatory, and strategic use.
L&Q is on a journey towards becoming an insight-driven organisation using trusted data. We have recently refined our corporate Data Governance Framework and are now embedding it to improve how we collect, manage, and share data.
This role is critical in ensuring we achieve one trusted version of the truth supporting consistent regulatory reporting, improving operational performance, and enabling data-driven decision-making across the organisation.
You will report into the Data Quality and Assurance Manager and be part of the wider Data Governance team, working collaboratively with Data Owners, Data Stewards, technology teams, and business stakeholders across L&Q.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Investigate data issues using SQL, Excel, Housing Management System, Master data management tool and other analytical tools to identify root causes and propose solutions to enable efficient resolution
Maintain and enhance the organisation’s data governance framework by supporting the development and upkeep of the Business Glossary and Critical Data Elements (CDEs), ensuring alignment with business definitions, standards, and regulatory requirements
Drive business stakeholders and Data Stewards to create and deliver data improvement plans that enhance data quality and support organisational objectives
Work with Data Stewards and business stakeholders to define data quality metrics based on business rules; develop reports and scorecards to monitor performance, and communicate key insights to business leads
Maintain records of end-to-end data flows and information assets, ensuring they are auditable and compliant with regulatory expectations
Complete and support regulatory returns (for the Regulator of Social Housing), providing assurance to governance leads on the accuracy and completeness of submissions
Assess the impact of data-related changes, ensuring processes and business rules align with data standards and contribute to business and process improvements
Collaborate with Data Owners, Data Stewards, technology teams, and governance forums to embed data governance practices across the organisation
Support and contribute to the Data Governance Forum and working groups through reporting and proactive stakeholder engagement
What you'll bring:
Strong experience within the housing sector as a data quality analyst, or experience within a data governance or data quality function in a similar organisation
Ability to lead conversation and maintain stakeholder engagement is essential
Understanding of DAMA data quality management is desirable
Educated to degree level or equivalent is desirable
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
*This position is a hybrid position that requires a minimum of three working days per week in the UK. Please do not apply if you cannot meet this requirement.
Role Overview
We are seeking a capable Data Analyst to support the Commercial, Sustainability and Finance teams by transforming data into reliable insight. This role will build and automate key reports, establish consistent data definitions, and produce actionable analytics that drive improvements in performance, forecasting and decision-making. The position is well-suited to a commercially minded analyst with strong analytical skills and a desire to grow into broader responsibilities over time.
Key Responsibilities
1. Reporting & Automation
Deliver accurate and timely automated reporting for Commercial, Sustainability and Finance teams.
Develop and maintain dashboards covering key metrics such as revenue, margin, costs and performance trends.
Reduce reliance on manual spreadsheets by strengthening data pipelines.
2. Data Quality & Definitions
Support the standardisation of data definitions and KPI calculations across functions.
Assist with reconciling data discrepancies and improving data accuracy. • Document reporting processes and logic.
Evaluate applicable third-party sustainability systems (traceability) with an eye toward tool optimisation for Falcon’s needs.
3. Business Analysis
Work with Sales, Sustainability and Finance to understand data needs and translate them into reports or models.
Provide analysis on margin trends, pricing performance, and forecast variance.
Support forecasting and budgeting cycles with reliable datasets and insights.
4. Collaboration
Partner with teams to understand reporting requirements.
Provide clear written and verbal explanations of insights to non-technical stakeholders.
Contribute to continuous improvement of data processes.
Skills & Experience
Essential
2–4 years’ experience in data analysis, business intelligence or commercial analytics.
Strong Excel skills with advanced formula knowledge.
Proficient in SQL for querying relational databases.
Experience using BI tools such as Power BI, Tableau, Qlik or similar.
Ability to translate business questions into analytical outputs.
Strong attention to detail and ability to manage data accuracy.
Desirable
Experience with Python (for data manipulation and automation) and/or R.
Prior exposure to ERP or CRM systems (e.g. NetSuite, Salesforce).
Experience of financial reporting processes.
Basic understanding of data modelling concepts.
Personal Attributes
Analytical thinker with curiosity and problem-solving orientation.
Clear communicator, able to present insights to non-technical stakeholders.
Organised and disciplined in documentation and version control.
Comfortable in a fast-paced environment with evolving priorities.
01/04/2026
Full time
*This position is a hybrid position that requires a minimum of three working days per week in the UK. Please do not apply if you cannot meet this requirement.
Role Overview
We are seeking a capable Data Analyst to support the Commercial, Sustainability and Finance teams by transforming data into reliable insight. This role will build and automate key reports, establish consistent data definitions, and produce actionable analytics that drive improvements in performance, forecasting and decision-making. The position is well-suited to a commercially minded analyst with strong analytical skills and a desire to grow into broader responsibilities over time.
Key Responsibilities
1. Reporting & Automation
Deliver accurate and timely automated reporting for Commercial, Sustainability and Finance teams.
Develop and maintain dashboards covering key metrics such as revenue, margin, costs and performance trends.
Reduce reliance on manual spreadsheets by strengthening data pipelines.
2. Data Quality & Definitions
Support the standardisation of data definitions and KPI calculations across functions.
Assist with reconciling data discrepancies and improving data accuracy. • Document reporting processes and logic.
Evaluate applicable third-party sustainability systems (traceability) with an eye toward tool optimisation for Falcon’s needs.
3. Business Analysis
Work with Sales, Sustainability and Finance to understand data needs and translate them into reports or models.
Provide analysis on margin trends, pricing performance, and forecast variance.
Support forecasting and budgeting cycles with reliable datasets and insights.
4. Collaboration
Partner with teams to understand reporting requirements.
Provide clear written and verbal explanations of insights to non-technical stakeholders.
Contribute to continuous improvement of data processes.
Skills & Experience
Essential
2–4 years’ experience in data analysis, business intelligence or commercial analytics.
Strong Excel skills with advanced formula knowledge.
Proficient in SQL for querying relational databases.
Experience using BI tools such as Power BI, Tableau, Qlik or similar.
Ability to translate business questions into analytical outputs.
Strong attention to detail and ability to manage data accuracy.
Desirable
Experience with Python (for data manipulation and automation) and/or R.
Prior exposure to ERP or CRM systems (e.g. NetSuite, Salesforce).
Experience of financial reporting processes.
Basic understanding of data modelling concepts.
Personal Attributes
Analytical thinker with curiosity and problem-solving orientation.
Clear communicator, able to present insights to non-technical stakeholders.
Organised and disciplined in documentation and version control.
Comfortable in a fast-paced environment with evolving priorities.
Role: Analytics Engineer Location: London / Birmingham / Bristol - Any location (Hybrid 3 days onsite, 2 days remote) Duration: 6 Months Day rate: 450 - 600 Inside IR35 Role Overview We are seeking an experienced Analytics Engineer to design and build scalable analytical data models that support business intelligence, reporting and commercial analytics. The role sits within a multidisciplinary data team responsible for delivering trusted analytical data products used across commercial and marketing teams. The ideal candidate will combine strong analytical thinking with advanced SQL engineering capability, and will have experience designing analytics-ready datasets used by BI tools or semantic layers. This is not a pipeline engineering role; we are looking for someone experienced in building analytical data models that define consistent business metrics and enable self-service analytics. Key Responsibilities Analytical Data Modelling Design and implement scalable analytical data models in SQL used by BI tools and analytics platforms. Build datasets that support consistent business metrics, reporting and analysis. Implement modelling approaches such as star schemas, denormalised analytical tables and reusable metric layers. Data Analysis & Profiling Profile complex datasets to understand data structure, quality and business meaning. Investigate and interpret source data to inform robust analytical modelling decisions. Translate business questions into well-structured analytical datasets. SQL Engineering Develop robust SQL transformations to convert raw source data into trusted analytical assets. Ensure analytical models are scalable, performant and maintainable within a cloud data warehouse. Optimise SQL logic for performance and efficient data processing. Collaboration Work closely with analysts, visualisation developers, data engineers and business stakeholders. Contribute to the development of reusable data assets and consistent analytical definitions. Support the evolution of the organisation's analytics data layer and self-service reporting capability. Essential Skills Advanced SQL skills with experience engineering complex analytical transformations. Proven experience building analytical data models used by BI tools or reporting platforms. Experience designing analytics-ready datasets rather than ingestion pipelines. Strong experience with cloud data warehouse platforms (preferably Google BigQuery / GCP). Strong data analysis and data profiling capability with the ability to interpret complex datasets. Experience implementing analytical modelling approaches such as star schemas or wide tables. Desirable Skills Experience working with semantic layers or metrics layers (e.g. Looker / LookML). Experience designing consistent business metrics used across reporting and analytics. Python experience for data analysis, automation or advanced analytics workflows. Exposure to AI-enabled analytics tools or modern data workflows. Experience working in commercial or marketing analytics environments. Telecommunications or subscription business experience would be advantageous. Candidate Profile Strong analytical mindset combined with engineering discipline. Comfortable working with complex business data and translating it into analytical structures. Experienced in building analytics-ready datasets used by BI tools and reporting platforms. Collaborative and comfortable working within cross-functional data teams.
14/04/2026
Contractor
Role: Analytics Engineer Location: London / Birmingham / Bristol - Any location (Hybrid 3 days onsite, 2 days remote) Duration: 6 Months Day rate: 450 - 600 Inside IR35 Role Overview We are seeking an experienced Analytics Engineer to design and build scalable analytical data models that support business intelligence, reporting and commercial analytics. The role sits within a multidisciplinary data team responsible for delivering trusted analytical data products used across commercial and marketing teams. The ideal candidate will combine strong analytical thinking with advanced SQL engineering capability, and will have experience designing analytics-ready datasets used by BI tools or semantic layers. This is not a pipeline engineering role; we are looking for someone experienced in building analytical data models that define consistent business metrics and enable self-service analytics. Key Responsibilities Analytical Data Modelling Design and implement scalable analytical data models in SQL used by BI tools and analytics platforms. Build datasets that support consistent business metrics, reporting and analysis. Implement modelling approaches such as star schemas, denormalised analytical tables and reusable metric layers. Data Analysis & Profiling Profile complex datasets to understand data structure, quality and business meaning. Investigate and interpret source data to inform robust analytical modelling decisions. Translate business questions into well-structured analytical datasets. SQL Engineering Develop robust SQL transformations to convert raw source data into trusted analytical assets. Ensure analytical models are scalable, performant and maintainable within a cloud data warehouse. Optimise SQL logic for performance and efficient data processing. Collaboration Work closely with analysts, visualisation developers, data engineers and business stakeholders. Contribute to the development of reusable data assets and consistent analytical definitions. Support the evolution of the organisation's analytics data layer and self-service reporting capability. Essential Skills Advanced SQL skills with experience engineering complex analytical transformations. Proven experience building analytical data models used by BI tools or reporting platforms. Experience designing analytics-ready datasets rather than ingestion pipelines. Strong experience with cloud data warehouse platforms (preferably Google BigQuery / GCP). Strong data analysis and data profiling capability with the ability to interpret complex datasets. Experience implementing analytical modelling approaches such as star schemas or wide tables. Desirable Skills Experience working with semantic layers or metrics layers (e.g. Looker / LookML). Experience designing consistent business metrics used across reporting and analytics. Python experience for data analysis, automation or advanced analytics workflows. Exposure to AI-enabled analytics tools or modern data workflows. Experience working in commercial or marketing analytics environments. Telecommunications or subscription business experience would be advantageous. Candidate Profile Strong analytical mindset combined with engineering discipline. Comfortable working with complex business data and translating it into analytical structures. Experienced in building analytics-ready datasets used by BI tools and reporting platforms. Collaborative and comfortable working within cross-functional data teams.
Head of Business Intelligence & Data Analytics This is an excellent opportunity for a strategic leader with higher educational experience who will be responsible for delivering business intelligence, analytics, and reporting services that support evidence-based decision-making and institutional performance. You will be required to lead the development of data strategy, governance frameworks, and advanced analytics capabilities to enable data-driven planning and operational excellence across the business. This is a hybrid role with the expectation to work 2-3 days in the London office. Previous higher education sector experience is required. Core Skills & Expertise Business Intelligence & Analytics Leadership Data Strategy & Data Governance Power BI (Dashboards, Data Models, Visualisation) Data Transformation & Automation (Alteryx) Cloud Data Platforms (AWS) KPI Development & Performance Analytics Higher Education Data & Regulatory Reporting (OfS, HESA) Strategic Planning, Forecasting & Scenario Analysis Stakeholder Engagement & Executive Communication Responsibilities: Develop and implement the College's Data Strategy, establishing institution-wide data standards, definitions, and governance frameworks. Champion data quality, records management, and regulatory compliance aligned with sector requirements (e.g., OfS, HESA). Establish and maintain a single source of truth through robust data architecture, reporting standards, and governance processes. Align analytics and reporting initiatives with institutional strategy, performance management, and planning priorities. Lead the design and delivery of business intelligence solutions using Power BI, including dashboards, reports, and semantic data models. Develop and maintain dashboards to monitor institutional KPIs, operational performance, and strategic metrics. Deliver advanced data analysis, benchmarking, and scenario modelling to support strategic planning and forecasting. Provide complex analytics and insights on key performance indicators, including league tables, National Student Survey results, and regulatory metrics. Manage the annual reporting cycle and ensure continuous improvement of institutional reporting frameworks. Utilise Power BI, Alteryx, and modern data platforms to transform and deliver actionable insights. Work with cloud-based data architectures (e.g., AWS) and collaborate with data engineering teams to enhance analytics capabilities. Develop scalable data models, visualisations, and reporting frameworks that support enterprise-wide decision-making. Partner with senior leadership, academic schools, and professional services (IT, Finance, HR, Registry) to understand business needs and translate them into analytics solutions. Communicate complex insights through intuitive dashboards, data visualisations, and executive-level reporting. Promote data literacy and evidence-led decision-making across the organisation. Build, lead, and develop a team of data analysts and planning specialists. Mentor team members, supporting professional development and high-performance delivery. Foster a collaborative culture that prioritises innovation, data quality, and analytical excellence. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
14/04/2026
Full time
Head of Business Intelligence & Data Analytics This is an excellent opportunity for a strategic leader with higher educational experience who will be responsible for delivering business intelligence, analytics, and reporting services that support evidence-based decision-making and institutional performance. You will be required to lead the development of data strategy, governance frameworks, and advanced analytics capabilities to enable data-driven planning and operational excellence across the business. This is a hybrid role with the expectation to work 2-3 days in the London office. Previous higher education sector experience is required. Core Skills & Expertise Business Intelligence & Analytics Leadership Data Strategy & Data Governance Power BI (Dashboards, Data Models, Visualisation) Data Transformation & Automation (Alteryx) Cloud Data Platforms (AWS) KPI Development & Performance Analytics Higher Education Data & Regulatory Reporting (OfS, HESA) Strategic Planning, Forecasting & Scenario Analysis Stakeholder Engagement & Executive Communication Responsibilities: Develop and implement the College's Data Strategy, establishing institution-wide data standards, definitions, and governance frameworks. Champion data quality, records management, and regulatory compliance aligned with sector requirements (e.g., OfS, HESA). Establish and maintain a single source of truth through robust data architecture, reporting standards, and governance processes. Align analytics and reporting initiatives with institutional strategy, performance management, and planning priorities. Lead the design and delivery of business intelligence solutions using Power BI, including dashboards, reports, and semantic data models. Develop and maintain dashboards to monitor institutional KPIs, operational performance, and strategic metrics. Deliver advanced data analysis, benchmarking, and scenario modelling to support strategic planning and forecasting. Provide complex analytics and insights on key performance indicators, including league tables, National Student Survey results, and regulatory metrics. Manage the annual reporting cycle and ensure continuous improvement of institutional reporting frameworks. Utilise Power BI, Alteryx, and modern data platforms to transform and deliver actionable insights. Work with cloud-based data architectures (e.g., AWS) and collaborate with data engineering teams to enhance analytics capabilities. Develop scalable data models, visualisations, and reporting frameworks that support enterprise-wide decision-making. Partner with senior leadership, academic schools, and professional services (IT, Finance, HR, Registry) to understand business needs and translate them into analytics solutions. Communicate complex insights through intuitive dashboards, data visualisations, and executive-level reporting. Promote data literacy and evidence-led decision-making across the organisation. Build, lead, and develop a team of data analysts and planning specialists. Mentor team members, supporting professional development and high-performance delivery. Foster a collaborative culture that prioritises innovation, data quality, and analytical excellence. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Leading UK B2C Logistics & Supply Chain organisation require a Business Intelligence Analyst to join their expanding Operations Forecasting & Planning team. You will have responsibility for sourcing, analysing and modelling the Data to create advanced forecasting capabilities across operational demand workloads and national customer support operations. Client Details Leading UK B2C Logistics & Supply Chain organisation Description Key Responsibilities: Forecast modelling on a weekly, daily and hourly level around customer demand planning, which drives the resourcing requirement to meet customer needs. Utilise multiple statistical forecasting methods and apply this to analyse and extract meaningful properties from large and complex data sets using SQL, to enable complex planning assumptions and improve forecast quality. Production of accurate and effective weekly demand forecasts (rolling 0 - 26 weeks) across lines of business ensuring awareness and management of Seasonality factors, Volume driver analysis and Special event forecasting Provide insight and intelligence to enable Operational leads and Resource Planning teams to make informed decisions on resourcing, and performance challenges and optimisation. Producing and maintaining forecast analysis and tracking, and operational performance reporting to identify performance risks, and opportunities. Support the Senior Planning and Forecasting Manager and Head of Planning & Trading with the production of the long term annual and quarterly forecasting and planning processes. Forecasting daily demand requirements, and feeds into the capacity / resourcing models, to achieve KPIs and SLAs as efficiently as possible Share best practice across colleagues in the Forecasting & Planning team, and ops stakeholders. Continuous review of performance, ensuring forecast performance is within acceptable toleration, variations are understood and articulated, and lessons learnt are incorporated into future forecasts. Profile Key Skills & Attributes: Advanced analytical skills using Excel, SQL and Power BI (DAX / Power Query) Forecasting and Planning experience in large scale operations - Field and/ or Contact Centres Experience in building, developing and maintenance Excel forecasting models Ability to use Excel at an advanced level, to design and manage complex forecasting models in a manner that ensure easy audit and transparency Awareness and ability to create, develop models and solutions to support problem solving activities and scenario modelling Strong modelling skills and ability to develop and build from concept through to strategic solution, Demand Planning models and processes Ability to create reports in Power BI, or have knowledge and experience of Tableau and other analytical and reporting solutions Job Offer Opportunity to join a leading UK organisation Opportunity to join a large and collaborative data team
14/04/2026
Full time
Leading UK B2C Logistics & Supply Chain organisation require a Business Intelligence Analyst to join their expanding Operations Forecasting & Planning team. You will have responsibility for sourcing, analysing and modelling the Data to create advanced forecasting capabilities across operational demand workloads and national customer support operations. Client Details Leading UK B2C Logistics & Supply Chain organisation Description Key Responsibilities: Forecast modelling on a weekly, daily and hourly level around customer demand planning, which drives the resourcing requirement to meet customer needs. Utilise multiple statistical forecasting methods and apply this to analyse and extract meaningful properties from large and complex data sets using SQL, to enable complex planning assumptions and improve forecast quality. Production of accurate and effective weekly demand forecasts (rolling 0 - 26 weeks) across lines of business ensuring awareness and management of Seasonality factors, Volume driver analysis and Special event forecasting Provide insight and intelligence to enable Operational leads and Resource Planning teams to make informed decisions on resourcing, and performance challenges and optimisation. Producing and maintaining forecast analysis and tracking, and operational performance reporting to identify performance risks, and opportunities. Support the Senior Planning and Forecasting Manager and Head of Planning & Trading with the production of the long term annual and quarterly forecasting and planning processes. Forecasting daily demand requirements, and feeds into the capacity / resourcing models, to achieve KPIs and SLAs as efficiently as possible Share best practice across colleagues in the Forecasting & Planning team, and ops stakeholders. Continuous review of performance, ensuring forecast performance is within acceptable toleration, variations are understood and articulated, and lessons learnt are incorporated into future forecasts. Profile Key Skills & Attributes: Advanced analytical skills using Excel, SQL and Power BI (DAX / Power Query) Forecasting and Planning experience in large scale operations - Field and/ or Contact Centres Experience in building, developing and maintenance Excel forecasting models Ability to use Excel at an advanced level, to design and manage complex forecasting models in a manner that ensure easy audit and transparency Awareness and ability to create, develop models and solutions to support problem solving activities and scenario modelling Strong modelling skills and ability to develop and build from concept through to strategic solution, Demand Planning models and processes Ability to create reports in Power BI, or have knowledge and experience of Tableau and other analytical and reporting solutions Job Offer Opportunity to join a leading UK organisation Opportunity to join a large and collaborative data team
Adword Job title: Data engineering specialist Locations: London One Braham or Birmingham Snowhill or Bristol Assembly (hybrid-3 days onsite) Start Date: Ideally 1st April so must be available immediately Duration: 06 months IR35: Inside Job description: Looking for immediate joiners, Ideally by 1st April Role Overview We are seeking an experienced Analytics Engineer to design and build scalable analytical data models that support business intelligence, reporting and commercial analytics. The role sits within a multidisciplinary data team responsible for delivering trusted analytical data products used across commercial and marketing teams. The ideal candidate will combine strong analytical thinking with advanced SQL engineering capability, and will have experience designing analytics-ready datasets used by BI tools or semantic layers. This is not a pipeline engineering role; we are looking for someone experienced in building analytical data models that define consistent business metrics and enable self-service analytic s. Key Responsibilities Analytical Data Modelling Design and implement scalable analytical data models in SQL used by BI tools and analytics platforms. Build datasets that support consistent business metrics, reporting and analysis. Implement modelling approaches such as star schemas, denormalised analytical tables and reusable metric layers. Data Analysis & Profiling Profile complex datasets to understand data structure, quality and business meaning. Investigate and interpret source data to inform robust analytical modelling decisions. Translate business questions into well-structured analytical datasets. SQL Engineering Develop robust SQL transformations to convert raw source data into trusted analytical assets. Ensure analytical models are scalable, performant and maintainable within a cloud data warehouse. Optimise SQL logic for performance and efficient data processing. Collaboration Work closely with analysts, visualisation developers, data engineers and business stakeholders. Contribute to the development of reusable data assets and consistent analytical definitions. Support the evolution of the organisation's analytics data layer and self-service reporting capability. Essential Skills Advanced SQL skills with experience engineering complex analytical transformations. Proven experience building analytical data models used by BI tools or reporting platforms. Experience designing analytics-ready datasets rather than ingestion pipelines. Strong experience with cloud data warehouse platforms (preferably Google BigQuery / GCP). Strong data analysis and data profiling capability with the ability to interpret complex datasets. Experience implementing analytical modelling approaches such as star schemas or wide tables. Desirable Skills Experience working with semantic layers or metrics layers (e.g. Looker / LookML). Experience designing consistent business metrics used across reporting and analytics. Python experience for data analysis, automation or advanced analytics workflows. Exposure to AI-enabled analytics tools or modern data workflows. Experience working in commercial or marketing analytics environments. Telecommunications or subscription business experience would be advantageous. If you're excited about application security, identity management, and creating robust, secure solutions for modern architectures, we want to hear from you! Please apply with a copy of your CV or send it to Prasanna com and let's start the conversation! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
14/04/2026
Contractor
Adword Job title: Data engineering specialist Locations: London One Braham or Birmingham Snowhill or Bristol Assembly (hybrid-3 days onsite) Start Date: Ideally 1st April so must be available immediately Duration: 06 months IR35: Inside Job description: Looking for immediate joiners, Ideally by 1st April Role Overview We are seeking an experienced Analytics Engineer to design and build scalable analytical data models that support business intelligence, reporting and commercial analytics. The role sits within a multidisciplinary data team responsible for delivering trusted analytical data products used across commercial and marketing teams. The ideal candidate will combine strong analytical thinking with advanced SQL engineering capability, and will have experience designing analytics-ready datasets used by BI tools or semantic layers. This is not a pipeline engineering role; we are looking for someone experienced in building analytical data models that define consistent business metrics and enable self-service analytic s. Key Responsibilities Analytical Data Modelling Design and implement scalable analytical data models in SQL used by BI tools and analytics platforms. Build datasets that support consistent business metrics, reporting and analysis. Implement modelling approaches such as star schemas, denormalised analytical tables and reusable metric layers. Data Analysis & Profiling Profile complex datasets to understand data structure, quality and business meaning. Investigate and interpret source data to inform robust analytical modelling decisions. Translate business questions into well-structured analytical datasets. SQL Engineering Develop robust SQL transformations to convert raw source data into trusted analytical assets. Ensure analytical models are scalable, performant and maintainable within a cloud data warehouse. Optimise SQL logic for performance and efficient data processing. Collaboration Work closely with analysts, visualisation developers, data engineers and business stakeholders. Contribute to the development of reusable data assets and consistent analytical definitions. Support the evolution of the organisation's analytics data layer and self-service reporting capability. Essential Skills Advanced SQL skills with experience engineering complex analytical transformations. Proven experience building analytical data models used by BI tools or reporting platforms. Experience designing analytics-ready datasets rather than ingestion pipelines. Strong experience with cloud data warehouse platforms (preferably Google BigQuery / GCP). Strong data analysis and data profiling capability with the ability to interpret complex datasets. Experience implementing analytical modelling approaches such as star schemas or wide tables. Desirable Skills Experience working with semantic layers or metrics layers (e.g. Looker / LookML). Experience designing consistent business metrics used across reporting and analytics. Python experience for data analysis, automation or advanced analytics workflows. Exposure to AI-enabled analytics tools or modern data workflows. Experience working in commercial or marketing analytics environments. Telecommunications or subscription business experience would be advantageous. If you're excited about application security, identity management, and creating robust, secure solutions for modern architectures, we want to hear from you! Please apply with a copy of your CV or send it to Prasanna com and let's start the conversation! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Salary - £48,089.00 Work Type - Hybrid Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose As Technology PMO Analyst you will embed and uphold the Technology Project Management Office (PMO) ways of working across the technology portfolio, ensuring consistent application of programme and project management delivery and governance through defined processes, procedures, tools, and techniques. The role will collaborate with delivery management teams to drive adoption of these standards and maintain accurate project information, enabling visibility and informed decision-making at all levels. Additionally, the position provides assurance across programmes and portfolios by monitoring financial and schedule performance, identifying and mitigating risks, and supporting robust governance practices. Accountabilities & Responsibilities Delivery: Responsible for demonstrating a good understanding of the overall portfolio and tracking the overall progress against baseline and the proactive identification and mitigation of risks. Planning: Responsible for providing and embedding the planning standards to give a consistent and effective approach to project planning with milestone reporting to provide early sight of potential delays. Resource Management: Responsible for establishing the portfolio's overall resource needs to meet the proposed schedule. Achieving visibility is critical to ensuring the right resources are available at the right time. Supports the delivery teams by providing visibility of potential resource constraints/challenges where prioritisation may be required. Dependency Mgmt: Responsible for ensuring dependencies are clearly defined, captured and agreed with all parties and effectively tracked and reported. Reporting: Responsible for creating accurate and insightful status/ad-hoc reports. Assurance: Responsible for providing an internal level of assurance to ensure consistent application of the project governance and standards across the portfolio/programme. Technical Skills & Experience Strong coordination skills to be able to rationalise the many and varied requirements of the role. Ability to administer systems and provide detailed and accurate reporting. Problem solving ability to identify issues or inconsistencies and demonstrate the curiosity to understand the problem, its impact and to determine the required corrective action. Strong customer focus demonstrable through activities undertaken and behaviours adopted. Good confidence and collaboration to take the lead in meetings, working with varied delivery resources to challenge where required. Good knowledge of different IT methodologies, standards and reporting frameworks. Advanced excel and MS PowerPoint skills. Strong analytical skills with an ability to organise and map large information sets to form insights. Qualifications Proven PMO / Project delivery related experience. Ideally but not essential, recognised Project Management Qualification - P3O / APMP / MSP / Prince2 / SAFe or equivalent. We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
13/04/2026
Full time
Salary - £48,089.00 Work Type - Hybrid Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose As Technology PMO Analyst you will embed and uphold the Technology Project Management Office (PMO) ways of working across the technology portfolio, ensuring consistent application of programme and project management delivery and governance through defined processes, procedures, tools, and techniques. The role will collaborate with delivery management teams to drive adoption of these standards and maintain accurate project information, enabling visibility and informed decision-making at all levels. Additionally, the position provides assurance across programmes and portfolios by monitoring financial and schedule performance, identifying and mitigating risks, and supporting robust governance practices. Accountabilities & Responsibilities Delivery: Responsible for demonstrating a good understanding of the overall portfolio and tracking the overall progress against baseline and the proactive identification and mitigation of risks. Planning: Responsible for providing and embedding the planning standards to give a consistent and effective approach to project planning with milestone reporting to provide early sight of potential delays. Resource Management: Responsible for establishing the portfolio's overall resource needs to meet the proposed schedule. Achieving visibility is critical to ensuring the right resources are available at the right time. Supports the delivery teams by providing visibility of potential resource constraints/challenges where prioritisation may be required. Dependency Mgmt: Responsible for ensuring dependencies are clearly defined, captured and agreed with all parties and effectively tracked and reported. Reporting: Responsible for creating accurate and insightful status/ad-hoc reports. Assurance: Responsible for providing an internal level of assurance to ensure consistent application of the project governance and standards across the portfolio/programme. Technical Skills & Experience Strong coordination skills to be able to rationalise the many and varied requirements of the role. Ability to administer systems and provide detailed and accurate reporting. Problem solving ability to identify issues or inconsistencies and demonstrate the curiosity to understand the problem, its impact and to determine the required corrective action. Strong customer focus demonstrable through activities undertaken and behaviours adopted. Good confidence and collaboration to take the lead in meetings, working with varied delivery resources to challenge where required. Good knowledge of different IT methodologies, standards and reporting frameworks. Advanced excel and MS PowerPoint skills. Strong analytical skills with an ability to organise and map large information sets to form insights. Qualifications Proven PMO / Project delivery related experience. Ideally but not essential, recognised Project Management Qualification - P3O / APMP / MSP / Prince2 / SAFe or equivalent. We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Job Title: Business Analyst Contract Type: Fixed Term Contract for 12 months Salary : £57,270.60 Per Annum (£63,125.84 is achieved after 12 months successful performance in the role) Per Annum Working Hours: 35 hours per week Working Pattern: 9am-5pm flexible working, Hybrid Location : Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Business Analyst As a Business Analyst at Riverside, you'll take the lead take the lead in uncovering root causes, shaping requirements, refining processes, and influencing colleagues to deliver customer-centric change that reduces friction, improves satisfaction, and strengthens performance. You'll work within a dedicated Customer Experience (CX) Centre of Excellence (CoE) but also alongside multidisciplinary teams to influence the design of accessible and inclusive experiences, services and products for one of the leading not-for-profit social housing and regeneration organisations, owning or managing over 75,000 homes across the country. Your involvement will be critical in identifying the problems we need to solve for customers and colleagues via analysis-led insights ensuring any solutions meet their needs are aligned with our organisational strategy. In this position, you'll be the bridge between what our customers need with what our colleagues deliver. Working alongside experienced CX practitioners, you will have the opportunity to shape the approach for your role and scope for delivery within the team's delivery methodology. About you We are looking for someone with: • Strong experience as a Business Analyst within customer centric, digital, or service led environments. • Demonstrable familiarity with design thinking, service blueprints, and customer journey mapping. • Exceptional stakeholder engagement skills, able to influence and drive alignment at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
13/04/2026
Full time
Job Title: Business Analyst Contract Type: Fixed Term Contract for 12 months Salary : £57,270.60 Per Annum (£63,125.84 is achieved after 12 months successful performance in the role) Per Annum Working Hours: 35 hours per week Working Pattern: 9am-5pm flexible working, Hybrid Location : Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Business Analyst As a Business Analyst at Riverside, you'll take the lead take the lead in uncovering root causes, shaping requirements, refining processes, and influencing colleagues to deliver customer-centric change that reduces friction, improves satisfaction, and strengthens performance. You'll work within a dedicated Customer Experience (CX) Centre of Excellence (CoE) but also alongside multidisciplinary teams to influence the design of accessible and inclusive experiences, services and products for one of the leading not-for-profit social housing and regeneration organisations, owning or managing over 75,000 homes across the country. Your involvement will be critical in identifying the problems we need to solve for customers and colleagues via analysis-led insights ensuring any solutions meet their needs are aligned with our organisational strategy. In this position, you'll be the bridge between what our customers need with what our colleagues deliver. Working alongside experienced CX practitioners, you will have the opportunity to shape the approach for your role and scope for delivery within the team's delivery methodology. About you We are looking for someone with: • Strong experience as a Business Analyst within customer centric, digital, or service led environments. • Demonstrable familiarity with design thinking, service blueprints, and customer journey mapping. • Exceptional stakeholder engagement skills, able to influence and drive alignment at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Senior PMO Analyst/Lead 500.00 Per Day (Inside IR35 via Umbrella) Duration: Min 6 months Location: Warwickshire - 1 day per week onsite, rest remote working Candidates MUST live within commutable driving distance of Warwickshire. Applications without a specified location will not be processed. A full UK driving licence and own transport is also required. Our leading financial services client in the West Midlands is seeking a hands on PMO Specialist/Lead with large transformational programme experience, who can get up and running in a complex environment quickly. The successful candidate must be able to demonstrate generalist PMO experience and the level of detail to get involved in the day to day operational hands on PMO work (planning, scheduling etc). Role: Lead relevant governance boards, liaise with Programme Manager chair to agree agenda ensure pre read packs are collated and 'assured' in advance of distribution and ensure flow of meeting is managed within time and follow on actions/decisions are distributed within 48 hrs Hold weekly meetings with your Programme Manager/Release owner, to discuss concerns and challenges around data on resource, budget, plans and risks Deliver and discuss a 3 weekly formal written healthcheck across the Release for plans, risks, resource and any other insight on performance at workstream level to improve the delivery for the Release and Programme Mentor PMO Coordinators, as required, around gathering and using accurate data and insight from other sources, ranging from PM 121s or existing Programme data such as resource management spreadsheets Develop ideas for further quality assurance, working closely with other PMO specialists and PMO Data and Insight roles, to show at least one improved process by end of contract Demonstrate best practice around governance, gateways and lessons learned for your Release, with a clearly delivered report/data to share into wider business Essential Experience: Significant experience in a senior PMO analyst roles within large transformational programmes Generalist day to day PMO experience - operational hands on PMO work (planning, scheduling, running a CCB/Change Control Board etc). Ability to get up and running in a complex environment quickly Confidence in stakeholder management and communication skills in the presentation of ideas/challenge MS office skills, especially Excel Understanding of best practice for governance with the ability to coach less experienced team members Agile mindset and methodology Recent experience working in highly regulated environments - ideally financial services If you have proven experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce
13/04/2026
Contractor
Senior PMO Analyst/Lead 500.00 Per Day (Inside IR35 via Umbrella) Duration: Min 6 months Location: Warwickshire - 1 day per week onsite, rest remote working Candidates MUST live within commutable driving distance of Warwickshire. Applications without a specified location will not be processed. A full UK driving licence and own transport is also required. Our leading financial services client in the West Midlands is seeking a hands on PMO Specialist/Lead with large transformational programme experience, who can get up and running in a complex environment quickly. The successful candidate must be able to demonstrate generalist PMO experience and the level of detail to get involved in the day to day operational hands on PMO work (planning, scheduling etc). Role: Lead relevant governance boards, liaise with Programme Manager chair to agree agenda ensure pre read packs are collated and 'assured' in advance of distribution and ensure flow of meeting is managed within time and follow on actions/decisions are distributed within 48 hrs Hold weekly meetings with your Programme Manager/Release owner, to discuss concerns and challenges around data on resource, budget, plans and risks Deliver and discuss a 3 weekly formal written healthcheck across the Release for plans, risks, resource and any other insight on performance at workstream level to improve the delivery for the Release and Programme Mentor PMO Coordinators, as required, around gathering and using accurate data and insight from other sources, ranging from PM 121s or existing Programme data such as resource management spreadsheets Develop ideas for further quality assurance, working closely with other PMO specialists and PMO Data and Insight roles, to show at least one improved process by end of contract Demonstrate best practice around governance, gateways and lessons learned for your Release, with a clearly delivered report/data to share into wider business Essential Experience: Significant experience in a senior PMO analyst roles within large transformational programmes Generalist day to day PMO experience - operational hands on PMO work (planning, scheduling, running a CCB/Change Control Board etc). Ability to get up and running in a complex environment quickly Confidence in stakeholder management and communication skills in the presentation of ideas/challenge MS office skills, especially Excel Understanding of best practice for governance with the ability to coach less experienced team members Agile mindset and methodology Recent experience working in highly regulated environments - ideally financial services If you have proven experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce
Sanderson Recruitment Plc
Cardiff, South Glamorgan
Senior Test Automation Engineer (Data Platform) Overview We're looking for a Senior Test Automation Engineer to join a growing data-focused engineering capability, working within a newly formed agile squad. This is a senior individual contributor role, offering technical ownership and influence across engineering practices, without direct line management responsibilities. Key Responsibilities Design, develop, and maintain robust test automation solutions , primarily using Python Contribute to data pipeline and ETL testing strategies , ensuring high data quality and reliability Work within an agile squad , collaborating closely with engineers, analysts, and stakeholders Advocate for and implement non-functional testing (eg performance, scalability), promoting a shift-left approach Support and mentor junior engineers, providing technical guidance across squads Contribute to CI/CD pipelines , improving automation integration and delivery efficiency Engage with senior stakeholders, influencing technical decisions and best practices Assist in evolving Legacy automation frameworks toward modern solutions Required Skills & Experience Strong Python engineering experience, specifically for test automation Solid background in Java development Experience working with CI/CD pipelines (Azure preferred) Hands-on experience with ETL processes and data workflows Cloud platform experience ( Azure, GCP, or AWS ) Proven experience in non-functional testing , including performance testing (eg JMeter or similar tools) Experience working in agile delivery environments Ability to mentor and support junior team members Excellent stakeholder engagement and influencing skills Desirable Experience Experience with Azure or GCP (preferred over AWS) Exposure to data pipeline development Familiarity with Selenium (Legacy frameworks) Experience with BDD tools such as Cucumber Experience working with distributed teams (eg UK/India collaboration) Previous experience coaching or mentoring engineers Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
13/04/2026
Full time
Senior Test Automation Engineer (Data Platform) Overview We're looking for a Senior Test Automation Engineer to join a growing data-focused engineering capability, working within a newly formed agile squad. This is a senior individual contributor role, offering technical ownership and influence across engineering practices, without direct line management responsibilities. Key Responsibilities Design, develop, and maintain robust test automation solutions , primarily using Python Contribute to data pipeline and ETL testing strategies , ensuring high data quality and reliability Work within an agile squad , collaborating closely with engineers, analysts, and stakeholders Advocate for and implement non-functional testing (eg performance, scalability), promoting a shift-left approach Support and mentor junior engineers, providing technical guidance across squads Contribute to CI/CD pipelines , improving automation integration and delivery efficiency Engage with senior stakeholders, influencing technical decisions and best practices Assist in evolving Legacy automation frameworks toward modern solutions Required Skills & Experience Strong Python engineering experience, specifically for test automation Solid background in Java development Experience working with CI/CD pipelines (Azure preferred) Hands-on experience with ETL processes and data workflows Cloud platform experience ( Azure, GCP, or AWS ) Proven experience in non-functional testing , including performance testing (eg JMeter or similar tools) Experience working in agile delivery environments Ability to mentor and support junior team members Excellent stakeholder engagement and influencing skills Desirable Experience Experience with Azure or GCP (preferred over AWS) Exposure to data pipeline development Familiarity with Selenium (Legacy frameworks) Experience with BDD tools such as Cucumber Experience working with distributed teams (eg UK/India collaboration) Previous experience coaching or mentoring engineers Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Customer Success, Client & Business Support, Onboarding, Data Services, Process Improvement, Stakeholder Management, Ticketing systems such as ( Zendesk, Salesforce, Jira, Service Desk) Working with a leading global FinTech company based in London to secure for them a Head of Customer Success. We are seeking a London based Head of Customer Success to lead and develop a growing team of Client and Business Support Analysts. This senior role will oversee client engagement, onboarding, and ongoing service support for transaction data services. The successful candidate will combine strong people leadership capability with excellent operational oversight and a client centric mindset. They will take day-to-day ownership of the full client support and onboarding function-ensuring high quality delivery, optimising processes, and shaping a culture of accountability, collaboration, and continuous improvement within the team. They will be an exceptional communicator with strong analytical and problem solving abilities, comfortable engaging with clients, internal stakeholders, and senior leadership. They will bring structure, clarity and operational discipline to the team while also being hands on when required . Key Responsibilities Leadership & Team Management Lead, coach and develop a team of Client and Business Support Analysts, providing ongoing performance management, mentoring and skills development. Client Onboarding & Support Excellence Oversee and continuously refine the client onboarding journey, ensuring a seamless experience and timely delivery of all onboarding activities. Maintain expert level knowledge of transaction data services and how they meet client needs. Operational Ownership & Process Improvement Own and optimise the team's operational processes-including ticketing, documentation, user guides, FAQs, and internal runbooks. Ensure the effective use of the support ticketing system and accurate reporting of KPIs, trends, and client sentiment. Partner with Product, Engineering, and Industry Specialists to provide structured feedback on service enhancements, recurring issues, and client requirements. Stakeholder Management & Cross Functional Collaboration Serve as the primary operational interface between the Client Support team and internal departments, including Technology, Product, Sales, and Industry teams. Monitor and communicate key insights and trends in client issues to influence product roadmaps and service strategy. Collaborate closely with our off -shore L1 Support team, ensuring smooth handoffs, effective escalation paths, and consistent application of standards. Qualifications and Required Skills experience in a dynamic client facing support function, including experience managing or leading a support team. Strong understanding of the financial markets and experience supporting technical, data driven products. Proficient with ticketing systems such as Zendesk, Salesforce, JIRA, ServiceDesk. High level of technical competence, including comfort working with data focused platforms and tools. Outstanding written and verbal communication skills, with the ability to communicate clearly with senior stakeholders and clients.
13/04/2026
Full time
Customer Success, Client & Business Support, Onboarding, Data Services, Process Improvement, Stakeholder Management, Ticketing systems such as ( Zendesk, Salesforce, Jira, Service Desk) Working with a leading global FinTech company based in London to secure for them a Head of Customer Success. We are seeking a London based Head of Customer Success to lead and develop a growing team of Client and Business Support Analysts. This senior role will oversee client engagement, onboarding, and ongoing service support for transaction data services. The successful candidate will combine strong people leadership capability with excellent operational oversight and a client centric mindset. They will take day-to-day ownership of the full client support and onboarding function-ensuring high quality delivery, optimising processes, and shaping a culture of accountability, collaboration, and continuous improvement within the team. They will be an exceptional communicator with strong analytical and problem solving abilities, comfortable engaging with clients, internal stakeholders, and senior leadership. They will bring structure, clarity and operational discipline to the team while also being hands on when required . Key Responsibilities Leadership & Team Management Lead, coach and develop a team of Client and Business Support Analysts, providing ongoing performance management, mentoring and skills development. Client Onboarding & Support Excellence Oversee and continuously refine the client onboarding journey, ensuring a seamless experience and timely delivery of all onboarding activities. Maintain expert level knowledge of transaction data services and how they meet client needs. Operational Ownership & Process Improvement Own and optimise the team's operational processes-including ticketing, documentation, user guides, FAQs, and internal runbooks. Ensure the effective use of the support ticketing system and accurate reporting of KPIs, trends, and client sentiment. Partner with Product, Engineering, and Industry Specialists to provide structured feedback on service enhancements, recurring issues, and client requirements. Stakeholder Management & Cross Functional Collaboration Serve as the primary operational interface between the Client Support team and internal departments, including Technology, Product, Sales, and Industry teams. Monitor and communicate key insights and trends in client issues to influence product roadmaps and service strategy. Collaborate closely with our off -shore L1 Support team, ensuring smooth handoffs, effective escalation paths, and consistent application of standards. Qualifications and Required Skills experience in a dynamic client facing support function, including experience managing or leading a support team. Strong understanding of the financial markets and experience supporting technical, data driven products. Proficient with ticketing systems such as Zendesk, Salesforce, JIRA, ServiceDesk. High level of technical competence, including comfort working with data focused platforms and tools. Outstanding written and verbal communication skills, with the ability to communicate clearly with senior stakeholders and clients.
Leading UK B2C Logistics & Supply Chain organisation require a Business Intelligence Analyst to join their expanding Operations Forecasting & Planning team. You will have responsibility for sourcing, analysing and modelling the Data to create advanced forecasting capabilities across operational demand workloads and national customer support operations. Client Details Leading UK B2C Logistics & Supply Chain organisation Description Key Responsibilities: Forecast modelling on a weekly, daily and hourly level around customer demand planning, which drives the resourcing requirement to meet customer needs. Utilise multiple statistical forecasting methods and apply this to analyse and extract meaningful properties from large and complex data sets using SQL, to enable complex planning assumptions and improve forecast quality. Production of accurate and effective weekly demand forecasts (rolling 0 - 26 weeks) across lines of business ensuring awareness and management of Seasonality factors, Volume driver analysis and Special event forecasting Provide insight and intelligence to enable Operational leads and Resource Planning teams to make informed decisions on resourcing, and performance challenges and optimisation. Producing and maintaining forecast analysis and tracking, and operational performance reporting to identify performance risks, and opportunities. Support the Senior Planning and Forecasting Manager and Head of Planning & Trading with the production of the long term annual and quarterly forecasting and planning processes. Forecasting daily demand requirements, and feeds into the capacity/resourcing models, to achieve KPIs and SLAs as efficiently as possible Share best practice across colleagues in the Forecasting & Planning team, and ops stakeholders. Continuous review of performance, ensuring forecast performance is within acceptable toleration, variations are understood and articulated, and lessons learnt are incorporated into future forecasts. Profile Key Skills & Attributes: Advanced analytical skills using Excel, SQL and Power BI (DAX/Power Query) Forecasting and Planning experience in large scale operations - Field and/or Contact Centres Experience in building, developing and maintenance Excel forecasting models Ability to use Excel at an advanced level, to design and manage complex forecasting models in a manner that ensure easy audit and transparency Awareness and ability to create, develop models and solutions to support problem solving activities and scenario modelling Strong modelling skills and ability to develop and build from concept through to strategic solution, Demand Planning models and processes Ability to create reports in Power BI, or have knowledge and experience of Tableau and other analytical and reporting solutions Job Offer Opportunity to join a leading UK organisation Opportunity to join a large and collaborative data team
13/04/2026
Full time
Leading UK B2C Logistics & Supply Chain organisation require a Business Intelligence Analyst to join their expanding Operations Forecasting & Planning team. You will have responsibility for sourcing, analysing and modelling the Data to create advanced forecasting capabilities across operational demand workloads and national customer support operations. Client Details Leading UK B2C Logistics & Supply Chain organisation Description Key Responsibilities: Forecast modelling on a weekly, daily and hourly level around customer demand planning, which drives the resourcing requirement to meet customer needs. Utilise multiple statistical forecasting methods and apply this to analyse and extract meaningful properties from large and complex data sets using SQL, to enable complex planning assumptions and improve forecast quality. Production of accurate and effective weekly demand forecasts (rolling 0 - 26 weeks) across lines of business ensuring awareness and management of Seasonality factors, Volume driver analysis and Special event forecasting Provide insight and intelligence to enable Operational leads and Resource Planning teams to make informed decisions on resourcing, and performance challenges and optimisation. Producing and maintaining forecast analysis and tracking, and operational performance reporting to identify performance risks, and opportunities. Support the Senior Planning and Forecasting Manager and Head of Planning & Trading with the production of the long term annual and quarterly forecasting and planning processes. Forecasting daily demand requirements, and feeds into the capacity/resourcing models, to achieve KPIs and SLAs as efficiently as possible Share best practice across colleagues in the Forecasting & Planning team, and ops stakeholders. Continuous review of performance, ensuring forecast performance is within acceptable toleration, variations are understood and articulated, and lessons learnt are incorporated into future forecasts. Profile Key Skills & Attributes: Advanced analytical skills using Excel, SQL and Power BI (DAX/Power Query) Forecasting and Planning experience in large scale operations - Field and/or Contact Centres Experience in building, developing and maintenance Excel forecasting models Ability to use Excel at an advanced level, to design and manage complex forecasting models in a manner that ensure easy audit and transparency Awareness and ability to create, develop models and solutions to support problem solving activities and scenario modelling Strong modelling skills and ability to develop and build from concept through to strategic solution, Demand Planning models and processes Ability to create reports in Power BI, or have knowledge and experience of Tableau and other analytical and reporting solutions Job Offer Opportunity to join a leading UK organisation Opportunity to join a large and collaborative data team
Role Title: Software Engineer Location: Hybrid 60% office-40% Remote - Sheffield Duration: 30/11/2026 Rate 650 (Inside) MUST BE PAYE THROUGH UMBRELLA Role Description: The Software Engineering job is highly technical and hands-on, providing leadership by example. The role enhances the engineering team's capabilities by driving the implementation of effective technical solutions that maximize customer value. The role serves as a technical consultant with deep cross-service expertise and acts as a strategist, influencing engineering business decisions and processes, while also providing leadership in technical disciplines, competencies, and professions. Additionally, the role develops architectures, standards, and tools to guide the engineering function. The PE may be an individual contributor (IC) or lead a small team of other engineers. The Software Engineering job leads the systematic application of engineering approaches to the development, operation, maintenance, and retirement of software applications, systems, and platforms - encompassing devOps engineering discipline and ensuring software works, is reliable, scalable, and efficient. The job will lead the end-to-end delivery of the software development life cycle - expert level understanding of functional and non-functional requirements, software design, development, technical testing, software release, and production support activities. The role demands strong expertise in agile methodologies, with a deep understanding of continuous delivery and DevSecOps principles - must be able to do small, low-risk, high cadence change. Typically expected to complete regular production releases. In this role, technology or specific programming languages will not be a barrier to getting things done - the job requires engineers who are natural problem solvers with deep understanding of core technical principles and concepts, enabling them to be diverse to deliver impactful solutions. The role will also ensure the delivery of high-quality products by enforcing rigorous automated testing, code reviews, and performance optimization. The role will carry out some or all of the following activities: Lead research of new technologies and drive their adoption to stay abreast of industry trends and standards Contribute to architecture by asking the right questions to ensure architecture matches business needs Communicate with code, can identify a problem or an opportunity and then engineers a solution Lead the creation, continual refinement, and active enforcement of our development standards in order to ensure that technology can be leveraged as a sustainable competitive advantage Demonstrate mastery of technical discipline - and explain technology well to business people or senior managers such that they buy into a technology direction Collaborates across functional areas to define, prioritize and ensure implementation of specific innovations to improve technical functionality in support of business needs, efficiencies and revenue Communicate ideas succinctly - ability to communicate technical big picture vision, strategy and direction to all audiences Apply strategic thinking to many problems - a generalist, not a specialist in one domain (eg just networks) Mentor technology talent and take an active role in the development of other engineers - continuously improves themselves and their team Collaborate directly with Product Owners, procurement managers, architects, technical resource and personnel issues Collaborate directly with Product Owners and understand the involvement of intermediary roles such as architects, technical leads, business analysts, scrum master and project managers Additional Role Requirements: Deep Technical Expertise: Well-versed in engineering principles and the broader technical landscape, with strong architectural knowledge. Leadership & Influence: Demonstrates gravitas and the ability to lead complex initiatives, inspire confidence, and motivate cross-functional teams. Strategic Collaboration: Works closely with internal stakeholders and business partners to align architecture decisions with organizational goals. Vision & Communication: Capable of articulating technical strategies clearly to both technical and non-technical audiences, fostering alignment and buy-in
13/04/2026
Contractor
Role Title: Software Engineer Location: Hybrid 60% office-40% Remote - Sheffield Duration: 30/11/2026 Rate 650 (Inside) MUST BE PAYE THROUGH UMBRELLA Role Description: The Software Engineering job is highly technical and hands-on, providing leadership by example. The role enhances the engineering team's capabilities by driving the implementation of effective technical solutions that maximize customer value. The role serves as a technical consultant with deep cross-service expertise and acts as a strategist, influencing engineering business decisions and processes, while also providing leadership in technical disciplines, competencies, and professions. Additionally, the role develops architectures, standards, and tools to guide the engineering function. The PE may be an individual contributor (IC) or lead a small team of other engineers. The Software Engineering job leads the systematic application of engineering approaches to the development, operation, maintenance, and retirement of software applications, systems, and platforms - encompassing devOps engineering discipline and ensuring software works, is reliable, scalable, and efficient. The job will lead the end-to-end delivery of the software development life cycle - expert level understanding of functional and non-functional requirements, software design, development, technical testing, software release, and production support activities. The role demands strong expertise in agile methodologies, with a deep understanding of continuous delivery and DevSecOps principles - must be able to do small, low-risk, high cadence change. Typically expected to complete regular production releases. In this role, technology or specific programming languages will not be a barrier to getting things done - the job requires engineers who are natural problem solvers with deep understanding of core technical principles and concepts, enabling them to be diverse to deliver impactful solutions. The role will also ensure the delivery of high-quality products by enforcing rigorous automated testing, code reviews, and performance optimization. The role will carry out some or all of the following activities: Lead research of new technologies and drive their adoption to stay abreast of industry trends and standards Contribute to architecture by asking the right questions to ensure architecture matches business needs Communicate with code, can identify a problem or an opportunity and then engineers a solution Lead the creation, continual refinement, and active enforcement of our development standards in order to ensure that technology can be leveraged as a sustainable competitive advantage Demonstrate mastery of technical discipline - and explain technology well to business people or senior managers such that they buy into a technology direction Collaborates across functional areas to define, prioritize and ensure implementation of specific innovations to improve technical functionality in support of business needs, efficiencies and revenue Communicate ideas succinctly - ability to communicate technical big picture vision, strategy and direction to all audiences Apply strategic thinking to many problems - a generalist, not a specialist in one domain (eg just networks) Mentor technology talent and take an active role in the development of other engineers - continuously improves themselves and their team Collaborate directly with Product Owners, procurement managers, architects, technical resource and personnel issues Collaborate directly with Product Owners and understand the involvement of intermediary roles such as architects, technical leads, business analysts, scrum master and project managers Additional Role Requirements: Deep Technical Expertise: Well-versed in engineering principles and the broader technical landscape, with strong architectural knowledge. Leadership & Influence: Demonstrates gravitas and the ability to lead complex initiatives, inspire confidence, and motivate cross-functional teams. Strategic Collaboration: Works closely with internal stakeholders and business partners to align architecture decisions with organizational goals. Vision & Communication: Capable of articulating technical strategies clearly to both technical and non-technical audiences, fostering alignment and buy-in
Business Analyst South West UK 40k - 45k + Benefits Zachary Daniels are partnering with a growing UK consumer business to recruit a Business Analyst as part of a wider investment in systems, data, and operational capability. This role sits at the intersection of data, technology, and business operations, supporting the rollout and optimisation of a new planning platform used across supply chain and commercial teams. The successful candidate will help translate operational data into actionable insights that improve forecasting accuracy, decision making, and overall performance across the organisation. This is a fantastic opportunity to work at the intersection of data, systems, and business operations, supporting forecasting accuracy, process improvement, and operational performance across the organisation. Benefits You'll Enjoy Competitive salary ( 40,000 - 45,000 depending on experience) Pension scheme Employee discount Long service awards Cycle to Work scheme Supportive culture with opportunities for development Role Responsibilities Analyse sales, stock and forecasting data to identify trends, issues, and opportunities Build dashboards and analytical views within a forecasting and planning system to provide clear insights Act as a super user of the forecasting platform, testing system changes and improving outputs Document business processes and understand how data flows across systems and operational teams Investigate forecasting and ordering issues to identify root causes and recommend improvements Create and maintain shared system views to ensure consistency and usability for planning teams Test and validate system changes before go-live to ensure accuracy and performance improvement Support and train end users on forecasting and replenishment tools where required About You Experience in demand planning, supply chain analytics, or a similar analytical role Strong analytical mindset with the ability to identify patterns and trends within data Comfortable working with operational and planning teams to improve processes and systems Excellent attention to detail with a strong focus on data quality and accuracy Curious, proactive, and keen to continuously develop new skills Able to work collaboratively in a fast-paced retail environment Apply today with your most up-to-date CV. BH35709
13/04/2026
Full time
Business Analyst South West UK 40k - 45k + Benefits Zachary Daniels are partnering with a growing UK consumer business to recruit a Business Analyst as part of a wider investment in systems, data, and operational capability. This role sits at the intersection of data, technology, and business operations, supporting the rollout and optimisation of a new planning platform used across supply chain and commercial teams. The successful candidate will help translate operational data into actionable insights that improve forecasting accuracy, decision making, and overall performance across the organisation. This is a fantastic opportunity to work at the intersection of data, systems, and business operations, supporting forecasting accuracy, process improvement, and operational performance across the organisation. Benefits You'll Enjoy Competitive salary ( 40,000 - 45,000 depending on experience) Pension scheme Employee discount Long service awards Cycle to Work scheme Supportive culture with opportunities for development Role Responsibilities Analyse sales, stock and forecasting data to identify trends, issues, and opportunities Build dashboards and analytical views within a forecasting and planning system to provide clear insights Act as a super user of the forecasting platform, testing system changes and improving outputs Document business processes and understand how data flows across systems and operational teams Investigate forecasting and ordering issues to identify root causes and recommend improvements Create and maintain shared system views to ensure consistency and usability for planning teams Test and validate system changes before go-live to ensure accuracy and performance improvement Support and train end users on forecasting and replenishment tools where required About You Experience in demand planning, supply chain analytics, or a similar analytical role Strong analytical mindset with the ability to identify patterns and trends within data Comfortable working with operational and planning teams to improve processes and systems Excellent attention to detail with a strong focus on data quality and accuracy Curious, proactive, and keen to continuously develop new skills Able to work collaboratively in a fast-paced retail environment Apply today with your most up-to-date CV. BH35709
Senior Digital Product Manager Contract: Inside IR35 Start: ASAP Location: London - onsite 1 day per week Role Overview We are looking for a Senior Digital Product Manager to lead key customer-facing digital journeys across web and mobile. You will shape product direction, prioritise delivery, and work closely with design, engineering, data, and business stakeholders to deliver measurable improvements for customers and the business. This is a hands-on role for someone comfortable working in complex environments, making confident decisions, and driving delivery in a fast-paced digital organisation. Key Responsibilities Own the product strategy, roadmap, and backlog for a defined digital product area Identify customer and business problems and translate them into clear product opportunities Work cross-functionally with engineering, design, CX, and data teams to deliver outcomes Prioritise work based on value, effort, risk, and feasibility Use insight and data to improve self-serve journeys and customer experience Define success measures and track performance against KPIs Communicate clearly with stakeholders and senior leaders Essential Skills Strong experience in digital product management Proven experience delivering customer-facing web or app journeys Good understanding of self-service, account management, and digital service design Ability to balance customer needs, commercial priorities, and technical constraints Experience working in cross-functional teams with designers, engineers, and analysts Strong stakeholder management and communication skills Ability to operate at both strategic and delivery level Desirable Experience in utilities, energy, or other service-based / regulated sectors Exposure to journeys such as billing, payments, onboarding, or digital account management Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
13/04/2026
Contractor
Senior Digital Product Manager Contract: Inside IR35 Start: ASAP Location: London - onsite 1 day per week Role Overview We are looking for a Senior Digital Product Manager to lead key customer-facing digital journeys across web and mobile. You will shape product direction, prioritise delivery, and work closely with design, engineering, data, and business stakeholders to deliver measurable improvements for customers and the business. This is a hands-on role for someone comfortable working in complex environments, making confident decisions, and driving delivery in a fast-paced digital organisation. Key Responsibilities Own the product strategy, roadmap, and backlog for a defined digital product area Identify customer and business problems and translate them into clear product opportunities Work cross-functionally with engineering, design, CX, and data teams to deliver outcomes Prioritise work based on value, effort, risk, and feasibility Use insight and data to improve self-serve journeys and customer experience Define success measures and track performance against KPIs Communicate clearly with stakeholders and senior leaders Essential Skills Strong experience in digital product management Proven experience delivering customer-facing web or app journeys Good understanding of self-service, account management, and digital service design Ability to balance customer needs, commercial priorities, and technical constraints Experience working in cross-functional teams with designers, engineers, and analysts Strong stakeholder management and communication skills Ability to operate at both strategic and delivery level Desirable Experience in utilities, energy, or other service-based / regulated sectors Exposure to journeys such as billing, payments, onboarding, or digital account management Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Senior Golang Developer - Kubernetes - Financial Services Excellent opportunity opens for an experienced Developer strong on Golang with experience in AWS and Kubernetes to join a highly regarded Financial Services entity's London office. You will act as the team lead and play a key role in building mission-critical financial applications that power trading, investment, and risk management systems across the firm. If you are passionate about working in a dynamic, fast-paced environment and are eager to apply your technical expertise to the financial services industry, this is the role for you. Key Responsibilities: Design, develop, and maintain high-performance Back End services using GoLang to support financial applications and services , including trading platforms, investment systems, and risk management tools. Build and deploy cloud-based solutions using Amazon Web Services (AWS), including services such as EC2, S3, RDS, DynamoDB, and Lambda to create scalable, reliable, and secure infrastructure. Implement and manage containerized applications using Kubernetes, ensuring seamless orchestration, scaling, and resilience in a cloud environment. Write clean, efficient, and well-documented code while following best practices for financial systems development, focusing on performance and security. Collaborate with other development teams, business analysts, and stakeholders to define and refine requirements, and ensure that applications meet financial regulatory standards and business needs. Optimize the performance of Back End services, ensuring low-latency responses and high availability, critical for financial services. Implement CI/CD pipelines, automated testing, and monitoring systems to ensure the reliability and stability of production systems. Proactively identify issues and bottlenecks in existing systems and propose solutions to improve the system's performance and scalability. Stay updated with new tools, technologies, and industry trends in cloud computing, containerization, and financial systems to continuously improve development practices and outcomes. Ideal Skills: Proven experience (2+ years) in GoLang Back End development, with a strong focus on performance optimization and building scalable systems for high-volume, high-frequency financial applications. Strong experience working with Amazon Web Services (AWS), including EC2, S3, RDS, DynamoDB, Lambda, and other cloud-native technologies. Hands-on experience with Kubernetes for deploying, managing, and scaling containerized applications in a cloud environment. Solid understanding of financial systems and services, particularly in areas such as trading platforms, investment management, and risk analytics. Experience in building microservices architectures and working with APIs (RESTful, gRPC, etc.) to integrate various systems. Strong knowledge of containerization (Docker) and continuous integration/deployment (CI/CD) practices. Experience with database systems (relational and NoSQL) and working with financial data. Familiarity with DevOps practices and tools to streamline the development life cycle, such as infrastructure-as-code (eg, Terraform or CloudFormation). Ability to troubleshoot and resolve issues in production environments, ensuring uptime and performance in high-pressure, mission-critical scenarios. Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders in a fast-paced financial environment. Experience with serverless computing (AWS Lambda, etc.) to create efficient and scalable solutions. Knowledge of financial industry regulations and standards, particularly around data security and privacy. Familiarity with event-driven architectures or message queues (eg, Kafka, RabbitMQ) for Real Time data processing. Experience with automated testing frameworks and continuous delivery tools like Jenkins, GitLab CI, or CircleCI. Understanding of performance monitoring and observability tools such as CloudWatch, Prometheus, or Datadog. Interested? Please Apply! Golang Go AWS Kubernetes Terraform Bank Banking Finance Financial Services Crypto Blockchain Web3 Trading Exchange Digital Assets Hybrid Flexible Developer Software Engineer Backend Developer Golang Engineer Kafka Apache Kafka RabbitMQ AWS Lambda Cloud Platform
13/04/2026
Full time
Senior Golang Developer - Kubernetes - Financial Services Excellent opportunity opens for an experienced Developer strong on Golang with experience in AWS and Kubernetes to join a highly regarded Financial Services entity's London office. You will act as the team lead and play a key role in building mission-critical financial applications that power trading, investment, and risk management systems across the firm. If you are passionate about working in a dynamic, fast-paced environment and are eager to apply your technical expertise to the financial services industry, this is the role for you. Key Responsibilities: Design, develop, and maintain high-performance Back End services using GoLang to support financial applications and services , including trading platforms, investment systems, and risk management tools. Build and deploy cloud-based solutions using Amazon Web Services (AWS), including services such as EC2, S3, RDS, DynamoDB, and Lambda to create scalable, reliable, and secure infrastructure. Implement and manage containerized applications using Kubernetes, ensuring seamless orchestration, scaling, and resilience in a cloud environment. Write clean, efficient, and well-documented code while following best practices for financial systems development, focusing on performance and security. Collaborate with other development teams, business analysts, and stakeholders to define and refine requirements, and ensure that applications meet financial regulatory standards and business needs. Optimize the performance of Back End services, ensuring low-latency responses and high availability, critical for financial services. Implement CI/CD pipelines, automated testing, and monitoring systems to ensure the reliability and stability of production systems. Proactively identify issues and bottlenecks in existing systems and propose solutions to improve the system's performance and scalability. Stay updated with new tools, technologies, and industry trends in cloud computing, containerization, and financial systems to continuously improve development practices and outcomes. Ideal Skills: Proven experience (2+ years) in GoLang Back End development, with a strong focus on performance optimization and building scalable systems for high-volume, high-frequency financial applications. Strong experience working with Amazon Web Services (AWS), including EC2, S3, RDS, DynamoDB, Lambda, and other cloud-native technologies. Hands-on experience with Kubernetes for deploying, managing, and scaling containerized applications in a cloud environment. Solid understanding of financial systems and services, particularly in areas such as trading platforms, investment management, and risk analytics. Experience in building microservices architectures and working with APIs (RESTful, gRPC, etc.) to integrate various systems. Strong knowledge of containerization (Docker) and continuous integration/deployment (CI/CD) practices. Experience with database systems (relational and NoSQL) and working with financial data. Familiarity with DevOps practices and tools to streamline the development life cycle, such as infrastructure-as-code (eg, Terraform or CloudFormation). Ability to troubleshoot and resolve issues in production environments, ensuring uptime and performance in high-pressure, mission-critical scenarios. Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders in a fast-paced financial environment. Experience with serverless computing (AWS Lambda, etc.) to create efficient and scalable solutions. Knowledge of financial industry regulations and standards, particularly around data security and privacy. Familiarity with event-driven architectures or message queues (eg, Kafka, RabbitMQ) for Real Time data processing. Experience with automated testing frameworks and continuous delivery tools like Jenkins, GitLab CI, or CircleCI. Understanding of performance monitoring and observability tools such as CloudWatch, Prometheus, or Datadog. Interested? Please Apply! Golang Go AWS Kubernetes Terraform Bank Banking Finance Financial Services Crypto Blockchain Web3 Trading Exchange Digital Assets Hybrid Flexible Developer Software Engineer Backend Developer Golang Engineer Kafka Apache Kafka RabbitMQ AWS Lambda Cloud Platform
Service Desk Coordinator - Glasgow Service Desk Coordinator Location: Glasgow, Glasgow City, United Kingdom Salary: Competitive Employment Type: Full-time, Permanent About the Role As the Service Desk Coordinator, you will play a pivotal role in all aspects of North's Service Desk operation. This role will include a hybrid requirement of day to day ticket management but also preparing accurate quotations and managing procurement for remedial work. Your expertise in organising and collaborating with customers and any external key stakeholders will be a mandatory requirement. Knowledge and previous experience of working in a service desk environment will be highly valued and your strong administrative skills will support seamless operations across the service desk. Key Responsibilities Act as the first point of contact for daily service desk operations and workload coordination. Monitor the shared mailbox and ticket queues, ensuring all incoming requests are logged, triaged, and assigned promptly. Allocate tasks to Service Desk Analysts and Field Engineers based on priority, skillset, and location. Track ticket progress, chase updates, and ensure SLA compliance. Communicate clearly with customers regarding updates, scheduling, and next steps. Support onboarding activities for new team members (accounts, equipment setup, access requests). Maintain accurate records, documentation, and reporting to support service performance. Escalate incidents and risks to the Service Desk Manager when required. Assist with continuous improvement, process adherence, and quality assurance across the team. Qualifications & Skills 1 3 years in a service desk environment; ticket management, quoting, estimating, procurement, or administration, preferably in remedial services, Small Works, construction, or facilities management. Knowledge of the Fire and Security industry would be preferable but is not a necessity. Strong numerical and analytical skills with a detail-oriented mindset. Proficiency in Microsoft Office (Excel, Word, Outlook) and quoting/CRM software. Excellent written and verbal communication skills. Ability to multitask and work under deadlines. Strong customer service and negotiation skills. What We Offer A competitive salary package , reflective of experience and skills. Permanent full-time employment with a supportive and inclusive work environment. Opportunities for professional development and career progression within a growing organisation. Access to training and certifications to enhance your IT knowledge and skills. Generous holiday entitlement and bank holidays. Employee assistance programmes and wellbeing initiatives. Contributory pension scheme and other standard employee benefits. Preferred Experience in quoting within a service department, maintenance, remedial repair, or Small Works industry. Familiarity with job costing, procurement, and scheduling processes. Why Join Us? Joining our Service Desk team & becoming part of a forward-thinking organisation that values collaboration, innovation, and excellence in service delivery. We invest in our people and provide a supportive environment where your contributions make a real difference. How to Apply Please submit your CV along with completing the Application Form. We look forward to welcoming a new Service Desk Coordinator to our team who will help drive our operations forward.
13/04/2026
Full time
Service Desk Coordinator - Glasgow Service Desk Coordinator Location: Glasgow, Glasgow City, United Kingdom Salary: Competitive Employment Type: Full-time, Permanent About the Role As the Service Desk Coordinator, you will play a pivotal role in all aspects of North's Service Desk operation. This role will include a hybrid requirement of day to day ticket management but also preparing accurate quotations and managing procurement for remedial work. Your expertise in organising and collaborating with customers and any external key stakeholders will be a mandatory requirement. Knowledge and previous experience of working in a service desk environment will be highly valued and your strong administrative skills will support seamless operations across the service desk. Key Responsibilities Act as the first point of contact for daily service desk operations and workload coordination. Monitor the shared mailbox and ticket queues, ensuring all incoming requests are logged, triaged, and assigned promptly. Allocate tasks to Service Desk Analysts and Field Engineers based on priority, skillset, and location. Track ticket progress, chase updates, and ensure SLA compliance. Communicate clearly with customers regarding updates, scheduling, and next steps. Support onboarding activities for new team members (accounts, equipment setup, access requests). Maintain accurate records, documentation, and reporting to support service performance. Escalate incidents and risks to the Service Desk Manager when required. Assist with continuous improvement, process adherence, and quality assurance across the team. Qualifications & Skills 1 3 years in a service desk environment; ticket management, quoting, estimating, procurement, or administration, preferably in remedial services, Small Works, construction, or facilities management. Knowledge of the Fire and Security industry would be preferable but is not a necessity. Strong numerical and analytical skills with a detail-oriented mindset. Proficiency in Microsoft Office (Excel, Word, Outlook) and quoting/CRM software. Excellent written and verbal communication skills. Ability to multitask and work under deadlines. Strong customer service and negotiation skills. What We Offer A competitive salary package , reflective of experience and skills. Permanent full-time employment with a supportive and inclusive work environment. Opportunities for professional development and career progression within a growing organisation. Access to training and certifications to enhance your IT knowledge and skills. Generous holiday entitlement and bank holidays. Employee assistance programmes and wellbeing initiatives. Contributory pension scheme and other standard employee benefits. Preferred Experience in quoting within a service department, maintenance, remedial repair, or Small Works industry. Familiarity with job costing, procurement, and scheduling processes. Why Join Us? Joining our Service Desk team & becoming part of a forward-thinking organisation that values collaboration, innovation, and excellence in service delivery. We invest in our people and provide a supportive environment where your contributions make a real difference. How to Apply Please submit your CV along with completing the Application Form. We look forward to welcoming a new Service Desk Coordinator to our team who will help drive our operations forward.
At American Golf, we are more than a retailer we are a community united by a shared passion for the game. As Europe's leading golf retailer, we strive to provide everything a golfer needs while creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business, ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided by five core values, which shape how we work, what we expect from each other, and how we support every area of the business: Passion - Creating an environment where people and technology can thrive.Respect - Supporting colleagues with professionalism, empathy, and collaboration.Integrity - Ensuring systems and support are delivered with transparency and accountability.Drive - Continuously improving our IT service and responding with pace and purpose.Expertise - Applying strong technical knowledge to provide high-quality support. These values are at the heart of everything we do - and we're looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety of hardware and software issues, handling both 1st and selected 2nd line incidents. Log and manage tickets accurately, ensuring timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation's migration from on-premise infrastructure to cloud platforms. Manage user accounts, password resets, access permissions, and identity issues using Microsoft Entra ID and Microsoft 365. Hardware & Core Business Systems Install, configure, and maintain software, hardware, end-user devices, and business-critical systems. Provide support for retail EPOS hardware and Microsoft Navision to ensure operational continuity. Conduct regular updates and preventative maintenance, ensuring system stability and security. Documentation & Collaboration Maintain accurate records of IT assets, procedures, and configurations. Create and update user guides, knowledge base articles, and documentation. Provide user training and best-practice guidance. Work collaboratively with Store Teams, Area Managers, Profit Protection, IT Operations, and external partners. What We're Looking For Proven experience in a 1st Line IT Service Desk role, with the ability to resolve a broad range of issues. Experience supporting Microsoft Azure and Entra ID; exposure to AWS beneficial. Familiarity with retail systems such as Microsoft Navision and EPOS hardware is highly desirable. Strong understanding of ITIL principles and service management best practice. Excellent communication skills and a customer-centric mindset. Ability to manage multiple priorities and remain calm under pressure. A proactive, solutions-focused approach and willingness to continuously learn. A degree in IT, Computer Science, or related discipline is an advantage but not essential. Why Join Us At American Golf, you'll join a team that values people as much as performance. You will be part of a supportive, growing IT function where your skills, ideas, and curiosity will contribute directly to the success of our business. If you're passionate about delivering great IT support and thrive in a dynamic, collaborative environment, we'd love to hear from you.
13/04/2026
Full time
At American Golf, we are more than a retailer we are a community united by a shared passion for the game. As Europe's leading golf retailer, we strive to provide everything a golfer needs while creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business, ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided by five core values, which shape how we work, what we expect from each other, and how we support every area of the business: Passion - Creating an environment where people and technology can thrive.Respect - Supporting colleagues with professionalism, empathy, and collaboration.Integrity - Ensuring systems and support are delivered with transparency and accountability.Drive - Continuously improving our IT service and responding with pace and purpose.Expertise - Applying strong technical knowledge to provide high-quality support. These values are at the heart of everything we do - and we're looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety of hardware and software issues, handling both 1st and selected 2nd line incidents. Log and manage tickets accurately, ensuring timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation's migration from on-premise infrastructure to cloud platforms. Manage user accounts, password resets, access permissions, and identity issues using Microsoft Entra ID and Microsoft 365. Hardware & Core Business Systems Install, configure, and maintain software, hardware, end-user devices, and business-critical systems. Provide support for retail EPOS hardware and Microsoft Navision to ensure operational continuity. Conduct regular updates and preventative maintenance, ensuring system stability and security. Documentation & Collaboration Maintain accurate records of IT assets, procedures, and configurations. Create and update user guides, knowledge base articles, and documentation. Provide user training and best-practice guidance. Work collaboratively with Store Teams, Area Managers, Profit Protection, IT Operations, and external partners. What We're Looking For Proven experience in a 1st Line IT Service Desk role, with the ability to resolve a broad range of issues. Experience supporting Microsoft Azure and Entra ID; exposure to AWS beneficial. Familiarity with retail systems such as Microsoft Navision and EPOS hardware is highly desirable. Strong understanding of ITIL principles and service management best practice. Excellent communication skills and a customer-centric mindset. Ability to manage multiple priorities and remain calm under pressure. A proactive, solutions-focused approach and willingness to continuously learn. A degree in IT, Computer Science, or related discipline is an advantage but not essential. Why Join Us At American Golf, you'll join a team that values people as much as performance. You will be part of a supportive, growing IT function where your skills, ideas, and curiosity will contribute directly to the success of our business. If you're passionate about delivering great IT support and thrive in a dynamic, collaborative environment, we'd love to hear from you.
SCUK Data & Reporting Analyst Country: United Kingdom Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the United Kingdom. We are now looking for a Data and Reporting Analyst to be responsible for developing and maintaining standardised automated reporting processes conforming with data governance requirements across SCUK's Operation. This is key to ensure business as usual KPI's can be measured by leadership teams and that ongoing change is supported by meaningful and analysed data. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Responsibilities will include: To develop and maintain standardised automated reporting ensuring that it is streamlined operationally and contains a single source of the truth to track operational performance To ensure all data is clear and engaging through visualisations when presented Manage various initiatives and contribute towards overall programme and project deliverables through the production of meaningful reports and complex data analysis Employs a "rapid response service" to take care of quick fire and simple business questions Defines, creates and maintains the data required for ad-hoc and regular reporting as well as dashboards needed for programme delivery and/or portfolio-level decision making Handles large volumes of data using SAS, SQL Server and Business Objects To communicate, present and influence at all levels To create and update procedure guides to evidence how tools and reports function Promotes sound governance and works in line with control frameworks to ensure data is of the highest accuracy Adhering to our commitment to Consumer Duty ensuring we put our Customers' needs first and set higher and clearer standards of consumer protection What we're looking for: Previous experience in a complex role producing MI Master of the art of data visualisation Extensive experience in use of BI tools like Tableau, Power BI, or QlikView for data visualisation and analysis Advanced Microsoft Excel for data manipulation (Index, Match, VBA, complex formulas Demonstrable experience in SAS, SQL Server and Business Objects Advanced knowledge database interrogation & programming skills (relational database, advance select queries, indexes, and constraints) Solid understanding of data security and compliance standards to protect the integrity and confidentiality of data Has experience of implementing suitable control mechanisms to prevent occurrence or re-occurrence of data quality issues Proven experience in conveying complex data findings to non-technical stakeholders in a clear and understandable manner Ability to use Technical Writing to create accurate product and service documentation Possess excellent communication skills and the ability to liaise with all stakeholders at all levels Good analytical, problem solving and conceptual skills in order to develop methodologies and processes We have a range of benefits available which include: Competitive salary of £38,000 - £42,000 (dependant on skills & experience) 27 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The working hours for this role are 09:00-17:00, across Monday - Friday Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind Should you want to be considered for part time hours, please let us know and we can assess your requirements What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter
13/04/2026
Full time
SCUK Data & Reporting Analyst Country: United Kingdom Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the United Kingdom. We are now looking for a Data and Reporting Analyst to be responsible for developing and maintaining standardised automated reporting processes conforming with data governance requirements across SCUK's Operation. This is key to ensure business as usual KPI's can be measured by leadership teams and that ongoing change is supported by meaningful and analysed data. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Responsibilities will include: To develop and maintain standardised automated reporting ensuring that it is streamlined operationally and contains a single source of the truth to track operational performance To ensure all data is clear and engaging through visualisations when presented Manage various initiatives and contribute towards overall programme and project deliverables through the production of meaningful reports and complex data analysis Employs a "rapid response service" to take care of quick fire and simple business questions Defines, creates and maintains the data required for ad-hoc and regular reporting as well as dashboards needed for programme delivery and/or portfolio-level decision making Handles large volumes of data using SAS, SQL Server and Business Objects To communicate, present and influence at all levels To create and update procedure guides to evidence how tools and reports function Promotes sound governance and works in line with control frameworks to ensure data is of the highest accuracy Adhering to our commitment to Consumer Duty ensuring we put our Customers' needs first and set higher and clearer standards of consumer protection What we're looking for: Previous experience in a complex role producing MI Master of the art of data visualisation Extensive experience in use of BI tools like Tableau, Power BI, or QlikView for data visualisation and analysis Advanced Microsoft Excel for data manipulation (Index, Match, VBA, complex formulas Demonstrable experience in SAS, SQL Server and Business Objects Advanced knowledge database interrogation & programming skills (relational database, advance select queries, indexes, and constraints) Solid understanding of data security and compliance standards to protect the integrity and confidentiality of data Has experience of implementing suitable control mechanisms to prevent occurrence or re-occurrence of data quality issues Proven experience in conveying complex data findings to non-technical stakeholders in a clear and understandable manner Ability to use Technical Writing to create accurate product and service documentation Possess excellent communication skills and the ability to liaise with all stakeholders at all levels Good analytical, problem solving and conceptual skills in order to develop methodologies and processes We have a range of benefits available which include: Competitive salary of £38,000 - £42,000 (dependant on skills & experience) 27 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The working hours for this role are 09:00-17:00, across Monday - Friday Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind Should you want to be considered for part time hours, please let us know and we can assess your requirements What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter
