Business Analyst Position Description At CGI, we partner with organisations across the UK to deliver meaningful, measurable transformation. As a Business Analyst, you will take ownership of uncovering business needs, shaping clear, value-driven requirements, and enabling solutions that make a real difference. Working at the heart of complex programmes, you will bring structure to ambiguity, align stakeholders around shared outcomes, and help drive innovation across digital and business change initiatives. Supported by a collaborative community of experts, you will have the opportunity to influence strategy, improve experiences, and contribute to high-impact delivery that shapes the future of our clients' organisations. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid position based out of Newcastle Your future duties and responsibilities In this role, you will lead and contribute to business analysis activities across projects of varying size and complexity, ensuring that business needs are clearly understood, structured, and translated into actionable outcomes. You will facilitate workshops, analyse processes, define and prioritise requirements, and ensure traceability from concept through to delivery and benefits realisation. By building strong stakeholder relationships and collaborating closely with product owners, architects, designers, and delivery teams, you will help shape solutions that are aligned to strategic objectives and deliver measurable value. You will also play an active role in strengthening analysis capability across engagements, mentoring others, contributing to communities of practice, and continuously improving how we define and realise business value. Key responsibilities: Discover & Define business needs through structured elicitation and stakeholder engagement Analyse & Improve processes, identifying optimisation and automation opportunities Document & Validate clear, prioritised requirements aligned to strategic outcomes Facilitate & Align stakeholder workshops, decision-making, and approval processes Support & Assure acceptance activities, defining criteria and enabling user validation Model & Communicate business processes, user journeys, data flows, and business cases Collaborate & Deliver within Agile teams, contributing to backlog refinement and story writing Champion & Realise value through benefits tracking and outcome-based analysis Mentor & Strengthen capability within the wider Business Analysis community Required qualifications to be successful in this role You will bring proven experience as a Business Analyst within client-facing or complex programme environments. You combine analytical rigour with strong communication skills, commercial awareness, and the ability to navigate stakeholder dynamics effectively. You are comfortable working across multiple domains and applying a wide range of analysis techniques to deliver clarity, structure, and value. You should have: Solid experience conducting business analysis across requirements, process, system, or UX disciplines Strong knowledge of elicitation, modelling, documentation, and evaluation techniques Demonstrable stakeholder management skills, including facilitating workshops and resolving issues Experience producing artefacts such as BPMN models, process maps, user journeys, and requirements specifications Proven ability to support Agile delivery, including user story creation and backlog collaboration Strong analytical thinking, attention to detail, and commercial awareness It would be advantageous to have: Experience supporting medium-sized or complex programmes Exposure to Agile at scale frameworks such as SAFe Knowledge of benefits analysis, automation opportunities, or data-driven insight initiatives Certifications such as BCS Business Analysis Diploma, IIBA CCBA, or Agile BA-related qualifications Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
01/04/2026
Full time
Business Analyst Position Description At CGI, we partner with organisations across the UK to deliver meaningful, measurable transformation. As a Business Analyst, you will take ownership of uncovering business needs, shaping clear, value-driven requirements, and enabling solutions that make a real difference. Working at the heart of complex programmes, you will bring structure to ambiguity, align stakeholders around shared outcomes, and help drive innovation across digital and business change initiatives. Supported by a collaborative community of experts, you will have the opportunity to influence strategy, improve experiences, and contribute to high-impact delivery that shapes the future of our clients' organisations. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid position based out of Newcastle Your future duties and responsibilities In this role, you will lead and contribute to business analysis activities across projects of varying size and complexity, ensuring that business needs are clearly understood, structured, and translated into actionable outcomes. You will facilitate workshops, analyse processes, define and prioritise requirements, and ensure traceability from concept through to delivery and benefits realisation. By building strong stakeholder relationships and collaborating closely with product owners, architects, designers, and delivery teams, you will help shape solutions that are aligned to strategic objectives and deliver measurable value. You will also play an active role in strengthening analysis capability across engagements, mentoring others, contributing to communities of practice, and continuously improving how we define and realise business value. Key responsibilities: Discover & Define business needs through structured elicitation and stakeholder engagement Analyse & Improve processes, identifying optimisation and automation opportunities Document & Validate clear, prioritised requirements aligned to strategic outcomes Facilitate & Align stakeholder workshops, decision-making, and approval processes Support & Assure acceptance activities, defining criteria and enabling user validation Model & Communicate business processes, user journeys, data flows, and business cases Collaborate & Deliver within Agile teams, contributing to backlog refinement and story writing Champion & Realise value through benefits tracking and outcome-based analysis Mentor & Strengthen capability within the wider Business Analysis community Required qualifications to be successful in this role You will bring proven experience as a Business Analyst within client-facing or complex programme environments. You combine analytical rigour with strong communication skills, commercial awareness, and the ability to navigate stakeholder dynamics effectively. You are comfortable working across multiple domains and applying a wide range of analysis techniques to deliver clarity, structure, and value. You should have: Solid experience conducting business analysis across requirements, process, system, or UX disciplines Strong knowledge of elicitation, modelling, documentation, and evaluation techniques Demonstrable stakeholder management skills, including facilitating workshops and resolving issues Experience producing artefacts such as BPMN models, process maps, user journeys, and requirements specifications Proven ability to support Agile delivery, including user story creation and backlog collaboration Strong analytical thinking, attention to detail, and commercial awareness It would be advantageous to have: Experience supporting medium-sized or complex programmes Exposure to Agile at scale frameworks such as SAFe Knowledge of benefits analysis, automation opportunities, or data-driven insight initiatives Certifications such as BCS Business Analysis Diploma, IIBA CCBA, or Agile BA-related qualifications Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Full Stack Sofware Engineer Position Description At CGI, we design and deliver secure, scalable digital solutions that transform how organisations operate and serve their customers. As a Full Stack Software Engineer, you will take ownership of building high-quality applications across the entire technology stack, shaping architecture decisions and delivering measurable outcomes for clients across the UK. Working in collaborative, multidisciplinary teams, you will apply modern engineering practices, embrace innovation, and continuously improve how we deliver software. With the freedom to explore new technologies - including the Microsoft Power Platform - and the support of a strong engineering community, you will play a key role in driving meaningful digital change. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid position based out of Newcastle Your future duties and responsibilities In this role, you will design, develop, test, and deploy full-stack solutions within Agile delivery teams, contributing across front-end, back-end, and cloud components. You will collaborate closely with product owners, designers, architects, and clients to translate requirements into secure, scalable software that delivers real value. By taking ownership of quality, applying clean code principles, and embedding automated testing, you will help create resilient, maintainable systems that stand the test of time. You will also contribute to technical design discussions, mentor junior engineers, and drive continuous improvement across the team. With the backing of a supportive engineering community, you will be empowered to experiment, strengthen best practice, and expand your expertise - including low-code delivery using the Microsoft Power Platform where appropriate. Key responsibilities: Design & Develop secure, scalable full-stack applications using modern frameworks Build & Integrate responsive user interfaces and robust APIs Own & Assure quality through automated testing and code reviews Collaborate & Refine requirements with clients and product teams Contribute & Shape architectural decisions and technical documentation Automate & Deliver through CI/CD pipelines and DevOps practices Apply & Promote secure coding, SOLID principles, and clean code standards Develop & Enable low-code solutions using Power Apps and related tools Mentor & Support junior engineers, fostering a high-performance team culture Required qualifications to be successful in this role You will be an adaptable and client-focused engineer with experience delivering full-stack solutions in modern Agile environments. You combine strong technical capability with a collaborative mindset, attention to quality, and the ability to engage confidently with stakeholders. You should have: Proven experience developing full-stack applications using technologies such as JavaScript/TypeScript, C#, Java, or Python and frameworks such as React, Angular, Vue, .NET Core, Node.js, or Spring Boot Experience designing and implementing RESTful or event-driven APIs Strong understanding of secure coding practices and common vulnerabilities Experience writing automated unit, integration, or functional tests Familiarity with Git workflows and CI/CD pipelines Experience working within Agile delivery teams Experience building Power Apps or other low-code solutions, or willingness to upskill It would be advantageous to have: Experience with Azure or AWS, including serverless or containerised deployments Knowledge of relational and NoSQL databases Familiarity with Power Automate, Power BI, or Dataverse Experience working in blended multidisciplinary teams Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
01/04/2026
Full time
Full Stack Sofware Engineer Position Description At CGI, we design and deliver secure, scalable digital solutions that transform how organisations operate and serve their customers. As a Full Stack Software Engineer, you will take ownership of building high-quality applications across the entire technology stack, shaping architecture decisions and delivering measurable outcomes for clients across the UK. Working in collaborative, multidisciplinary teams, you will apply modern engineering practices, embrace innovation, and continuously improve how we deliver software. With the freedom to explore new technologies - including the Microsoft Power Platform - and the support of a strong engineering community, you will play a key role in driving meaningful digital change. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid position based out of Newcastle Your future duties and responsibilities In this role, you will design, develop, test, and deploy full-stack solutions within Agile delivery teams, contributing across front-end, back-end, and cloud components. You will collaborate closely with product owners, designers, architects, and clients to translate requirements into secure, scalable software that delivers real value. By taking ownership of quality, applying clean code principles, and embedding automated testing, you will help create resilient, maintainable systems that stand the test of time. You will also contribute to technical design discussions, mentor junior engineers, and drive continuous improvement across the team. With the backing of a supportive engineering community, you will be empowered to experiment, strengthen best practice, and expand your expertise - including low-code delivery using the Microsoft Power Platform where appropriate. Key responsibilities: Design & Develop secure, scalable full-stack applications using modern frameworks Build & Integrate responsive user interfaces and robust APIs Own & Assure quality through automated testing and code reviews Collaborate & Refine requirements with clients and product teams Contribute & Shape architectural decisions and technical documentation Automate & Deliver through CI/CD pipelines and DevOps practices Apply & Promote secure coding, SOLID principles, and clean code standards Develop & Enable low-code solutions using Power Apps and related tools Mentor & Support junior engineers, fostering a high-performance team culture Required qualifications to be successful in this role You will be an adaptable and client-focused engineer with experience delivering full-stack solutions in modern Agile environments. You combine strong technical capability with a collaborative mindset, attention to quality, and the ability to engage confidently with stakeholders. You should have: Proven experience developing full-stack applications using technologies such as JavaScript/TypeScript, C#, Java, or Python and frameworks such as React, Angular, Vue, .NET Core, Node.js, or Spring Boot Experience designing and implementing RESTful or event-driven APIs Strong understanding of secure coding practices and common vulnerabilities Experience writing automated unit, integration, or functional tests Familiarity with Git workflows and CI/CD pipelines Experience working within Agile delivery teams Experience building Power Apps or other low-code solutions, or willingness to upskill It would be advantageous to have: Experience with Azure or AWS, including serverless or containerised deployments Knowledge of relational and NoSQL databases Familiarity with Power Automate, Power BI, or Dataverse Experience working in blended multidisciplinary teams Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
User Researcher Position Description At CGI, we're transforming how people interact with digital services that truly make a difference. As a User Researcher, you'll play a pivotal role in shaping meaningful, evidence-led experiences that improve lives and drive measurable business and policy outcomes. You'll lead research across complex service areas, translating deep user insight into design and strategic decisions. This is a unique opportunity to influence service design at scale, collaborate across diverse disciplines, and grow a culture of inclusive, ethical, and creative research within one of the world's most trusted digital consultancies. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position, but you will be expected to travel to CGI offices or client sites 2-3 days per week on average. Your future duties and responsibilities In this role, you will lead the design and delivery of impactful user research that shapes digital experiences across complex service areas. You'll work collaboratively with service designers, product teams, and technologists to ensure every decision is rooted in evidence. Your expertise will help CGI's clients deliver accessible, inclusive, and user-centred services that achieve measurable results. You'll also play a key role in growing CGI's user research capability-mentoring others, building best practice, and championing the value of ethical, trauma-informed, and inclusive research approaches. You'll be part of a supportive, multidisciplinary environment where creativity, ownership, and collaboration are at the heart of how we work. Lead & Innovate: Plan, design, and lead user research across the full service lifecycle. Discover & Understand: Use a blend of qualitative and quantitative methods to uncover user needs and behaviours. Translate & Influence: Turn complex findings into clear insights and recommendations that guide design and policy. Collaborate & Inspire: Work across disciplines to co-design solutions and embed user-centred thinking. Mentor & Develop: Support and coach junior researchers, promoting best practice in research ethics and methodology. Optimise & Improve: Enhance research operations, recruitment, and data management to streamline delivery and impact. Required qualifications to be successful in this role Required qualifications to be successful in this role You should bring significant experience leading end-to-end research in complex, multidisciplinary environments, with a strong understanding of user-centred design, accessibility, and ethical research. You'll combine analytical rigour with storytelling skill, enabling you to influence stakeholders and drive evidence-based decision making. Proven experience leading user research for digital services with complex user journeys Strong understanding of GDS and/or NHS design standards and how research supports service assessments Proficiency in a range of methodologies (e.g. interviews, ethnography, surveys, diary studies, usability testing) Ability to synthesise findings into clear insights that shape strategy and design Experience mentoring and developing others within a research or design team Skilled collaborator with experience in agile delivery environments Excellent communication, facilitation, and influencing skills Desirable: Experience across both public and private sector research Ability to translate research insights into actionable service improvements Experience conducting research in complex public sector environments Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
01/04/2026
Full time
User Researcher Position Description At CGI, we're transforming how people interact with digital services that truly make a difference. As a User Researcher, you'll play a pivotal role in shaping meaningful, evidence-led experiences that improve lives and drive measurable business and policy outcomes. You'll lead research across complex service areas, translating deep user insight into design and strategic decisions. This is a unique opportunity to influence service design at scale, collaborate across diverse disciplines, and grow a culture of inclusive, ethical, and creative research within one of the world's most trusted digital consultancies. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position, but you will be expected to travel to CGI offices or client sites 2-3 days per week on average. Your future duties and responsibilities In this role, you will lead the design and delivery of impactful user research that shapes digital experiences across complex service areas. You'll work collaboratively with service designers, product teams, and technologists to ensure every decision is rooted in evidence. Your expertise will help CGI's clients deliver accessible, inclusive, and user-centred services that achieve measurable results. You'll also play a key role in growing CGI's user research capability-mentoring others, building best practice, and championing the value of ethical, trauma-informed, and inclusive research approaches. You'll be part of a supportive, multidisciplinary environment where creativity, ownership, and collaboration are at the heart of how we work. Lead & Innovate: Plan, design, and lead user research across the full service lifecycle. Discover & Understand: Use a blend of qualitative and quantitative methods to uncover user needs and behaviours. Translate & Influence: Turn complex findings into clear insights and recommendations that guide design and policy. Collaborate & Inspire: Work across disciplines to co-design solutions and embed user-centred thinking. Mentor & Develop: Support and coach junior researchers, promoting best practice in research ethics and methodology. Optimise & Improve: Enhance research operations, recruitment, and data management to streamline delivery and impact. Required qualifications to be successful in this role Required qualifications to be successful in this role You should bring significant experience leading end-to-end research in complex, multidisciplinary environments, with a strong understanding of user-centred design, accessibility, and ethical research. You'll combine analytical rigour with storytelling skill, enabling you to influence stakeholders and drive evidence-based decision making. Proven experience leading user research for digital services with complex user journeys Strong understanding of GDS and/or NHS design standards and how research supports service assessments Proficiency in a range of methodologies (e.g. interviews, ethnography, surveys, diary studies, usability testing) Ability to synthesise findings into clear insights that shape strategy and design Experience mentoring and developing others within a research or design team Skilled collaborator with experience in agile delivery environments Excellent communication, facilitation, and influencing skills Desirable: Experience across both public and private sector research Ability to translate research insights into actionable service improvements Experience conducting research in complex public sector environments Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Human Centered Design - Product Designer Position Description At CGI, we design digital products that deliver meaningful outcomes for our clients and their users. As a Product Designer, you will play a pivotal role in shaping end-to-end experiences-from discovery through to delivery-ensuring solutions are desirable, feasible, and commercially viable. You will translate insight into action, crafting accessible, coherent journeys across platforms while influencing product strategy and measurable business value. Working at the heart of multidisciplinary teams, you will take ownership of complex workstreams, apply creative thinking to solve real-world challenges, and contribute to innovative solutions that drive transformation-supported by a collaborative culture that empowers you to make a lasting impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will lead the successful delivery of product design across a defined workstream, shaping discovery and translating research insights into clear opportunity areas, hypotheses, and validated solutions. You will define end-to-end user journeys, information architecture, interaction patterns, and scalable UI components that deliver accessible, coherent experiences across devices and platforms. You will work closely with researchers, engineers, product owners, and stakeholders to ensure solutions balance user desirability, technical feasibility, and commercial viability. You will plan and measure research and experimentation, define success metrics, and demonstrate impact through evidence-led reviews. Alongside owning UX/UI debt and design quality assurance, you will coach less experienced designers and contribute to the continuous evolution of design systems and best practice-taking responsibility for outcomes while being supported by a collaborative, multidisciplinary environment. Key responsibilities: Shape & Lead discovery activities, translating insights into validated design opportunities Design & Deliver end-to-end journeys, information architecture, and scalable UI patterns Prototype & Test concepts at appropriate fidelity to validate hypotheses and reduce risk Partner & Align with engineering to ensure seamless handover and build quality Measure & Demonstrate impact through defined leading and lagging indicators Own & Improve UX/UI debt, design QA, and continuous experience optimisation Facilitate & Collaborate in co-design workshops and multidisciplinary teams Coach & Support junior designers to elevate team capability Required qualifications to be successful in this role You will bring proven experience leading end-to-end product design for complex features or product areas, ideally within client-facing delivery environments. You will combine strong product thinking with research expertise, interaction design capability, and the ability to clearly articulate the business value of design decisions to stakeholders. Essential qualifications and experience: You should have demonstrable experience leading product design across discovery to delivery Strong portfolio showcasing complex journeys, scalable IA, and robust UI systems Proven ability to plan and conduct design research and experiments Experience defining and measuring product success metrics Strong collaboration skills across product, engineering, and stakeholder groups Experience acting as a primary point of contact for product design in client-facing environments Solid understanding of accessibility standards and design systems Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
01/04/2026
Full time
Human Centered Design - Product Designer Position Description At CGI, we design digital products that deliver meaningful outcomes for our clients and their users. As a Product Designer, you will play a pivotal role in shaping end-to-end experiences-from discovery through to delivery-ensuring solutions are desirable, feasible, and commercially viable. You will translate insight into action, crafting accessible, coherent journeys across platforms while influencing product strategy and measurable business value. Working at the heart of multidisciplinary teams, you will take ownership of complex workstreams, apply creative thinking to solve real-world challenges, and contribute to innovative solutions that drive transformation-supported by a collaborative culture that empowers you to make a lasting impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will lead the successful delivery of product design across a defined workstream, shaping discovery and translating research insights into clear opportunity areas, hypotheses, and validated solutions. You will define end-to-end user journeys, information architecture, interaction patterns, and scalable UI components that deliver accessible, coherent experiences across devices and platforms. You will work closely with researchers, engineers, product owners, and stakeholders to ensure solutions balance user desirability, technical feasibility, and commercial viability. You will plan and measure research and experimentation, define success metrics, and demonstrate impact through evidence-led reviews. Alongside owning UX/UI debt and design quality assurance, you will coach less experienced designers and contribute to the continuous evolution of design systems and best practice-taking responsibility for outcomes while being supported by a collaborative, multidisciplinary environment. Key responsibilities: Shape & Lead discovery activities, translating insights into validated design opportunities Design & Deliver end-to-end journeys, information architecture, and scalable UI patterns Prototype & Test concepts at appropriate fidelity to validate hypotheses and reduce risk Partner & Align with engineering to ensure seamless handover and build quality Measure & Demonstrate impact through defined leading and lagging indicators Own & Improve UX/UI debt, design QA, and continuous experience optimisation Facilitate & Collaborate in co-design workshops and multidisciplinary teams Coach & Support junior designers to elevate team capability Required qualifications to be successful in this role You will bring proven experience leading end-to-end product design for complex features or product areas, ideally within client-facing delivery environments. You will combine strong product thinking with research expertise, interaction design capability, and the ability to clearly articulate the business value of design decisions to stakeholders. Essential qualifications and experience: You should have demonstrable experience leading product design across discovery to delivery Strong portfolio showcasing complex journeys, scalable IA, and robust UI systems Proven ability to plan and conduct design research and experiments Experience defining and measuring product success metrics Strong collaboration skills across product, engineering, and stakeholder groups Experience acting as a primary point of contact for product design in client-facing environments Solid understanding of accessibility standards and design systems Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Software Engineer (React) Position Description At CGI, you will play a key role in shaping intuitive, high-performing digital experiences that deliver real value to clients and end users. As a React Developer, you will contribute to building scalable front-end solutions that support business transformation and innovation across industries. Working within a collaborative and forward-thinking environment, you will have the opportunity to take ownership of your work, contribute creative ideas, and help deliver impactful outcomes. CGI empowers you to grow your expertise, work with modern technologies, and make a meaningful difference while being supported by a strong, inclusive team culture. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Our teams operate within a flexible hybrid working model, however on-site requirements vary by project, so the ability to travel as required to meet client needs is essential. Your future duties and responsibilities In this role, you will design, build, and enhance modern web applications using React, contributing directly to solutions that drive client success. You will take ownership of key features and components, working closely with designers, backend engineers, and product teams to translate requirements into scalable, high-quality code. You will be encouraged to deepen your technical expertise, share knowledge, and continuously improve development standards while contributing ideas that shape how solutions are delivered. You will play an important role in balancing delivery and technical development, taking responsibility for your work while being supported in progressing toward more senior responsibilities. • Develop responsive, scalable applications using React.js • Build reusable components and front-end libraries • Collaborate within cross-functional agile teams • Integrate front-end solutions with APIs and backend services • Improve application performance, accessibility, and usability • Review code quality through peer reviews and best practices • Troubleshoot technical issues effectively • Learn modern tools, frameworks, and approaches Required qualifications to be successful in this role You will bring hands-on experience in React development and modern JavaScript, with the ability to deliver high-quality front-end solutions. You should be comfortable taking ownership of your work while continuing to grow your technical depth within a collaborative team environment. • You should have commercial experience developing applications using React.js • Strong proficiency in JavaScript (ES6+) and core front-end principles • Experience with HTML5, CSS3, and responsive design techniques • Familiarity with RESTful APIs and integration patterns • Proven ability to write clean, maintainable, and testable code • Experience using Git and modern development workflows • Understanding of debugging, performance optimisation, and best practices • Ability to collaborate effectively and contribute to continuous improvement Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
01/04/2026
Full time
Software Engineer (React) Position Description At CGI, you will play a key role in shaping intuitive, high-performing digital experiences that deliver real value to clients and end users. As a React Developer, you will contribute to building scalable front-end solutions that support business transformation and innovation across industries. Working within a collaborative and forward-thinking environment, you will have the opportunity to take ownership of your work, contribute creative ideas, and help deliver impactful outcomes. CGI empowers you to grow your expertise, work with modern technologies, and make a meaningful difference while being supported by a strong, inclusive team culture. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Our teams operate within a flexible hybrid working model, however on-site requirements vary by project, so the ability to travel as required to meet client needs is essential. Your future duties and responsibilities In this role, you will design, build, and enhance modern web applications using React, contributing directly to solutions that drive client success. You will take ownership of key features and components, working closely with designers, backend engineers, and product teams to translate requirements into scalable, high-quality code. You will be encouraged to deepen your technical expertise, share knowledge, and continuously improve development standards while contributing ideas that shape how solutions are delivered. You will play an important role in balancing delivery and technical development, taking responsibility for your work while being supported in progressing toward more senior responsibilities. • Develop responsive, scalable applications using React.js • Build reusable components and front-end libraries • Collaborate within cross-functional agile teams • Integrate front-end solutions with APIs and backend services • Improve application performance, accessibility, and usability • Review code quality through peer reviews and best practices • Troubleshoot technical issues effectively • Learn modern tools, frameworks, and approaches Required qualifications to be successful in this role You will bring hands-on experience in React development and modern JavaScript, with the ability to deliver high-quality front-end solutions. You should be comfortable taking ownership of your work while continuing to grow your technical depth within a collaborative team environment. • You should have commercial experience developing applications using React.js • Strong proficiency in JavaScript (ES6+) and core front-end principles • Experience with HTML5, CSS3, and responsive design techniques • Familiarity with RESTful APIs and integration patterns • Proven ability to write clean, maintainable, and testable code • Experience using Git and modern development workflows • Understanding of debugging, performance optimisation, and best practices • Ability to collaborate effectively and contribute to continuous improvement Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
01/04/2026
Full time
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
01/04/2026
Full time
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
01/04/2026
Full time
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
01/04/2026
Full time
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
01/04/2026
Full time
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
01/04/2026
Full time
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Job Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging moments, and access the support they need. Our work plays a vital role in delivering the Government's "Get Britain Working" vision, and few organisations offer the chance to use design thinking at such scale, with such meaningful impact. This is more than a design role. It's an opportunity to shape how services are designed across the organisation. You'll work with policy, product, delivery, and operational teams to bring clarity, solve complex problems, and define what great service looks like-end to end. You'll join a vibrant, open, and collaborative design community that values learning, trust, and practical problem solving. Together, you'll create services that are inclusive, resilient, and ready for the future. We're recruiting Service Designers across three exciting areas: Digital Modernisation and Efficiency & Digital Channels Help us create seamless, multichannel experiences by bringing together technology, data, and operational processes-making things simpler and more connected for citizens and colleagues. Debt Management Shape fair, compassionate, and sustainable approaches to recovering money owed to the department. You'll design services that understand people's circumstances and treat every customer with dignity and respect. Health and Disability Design clear, responsive services that support timely, accurate decisions-ensuring people get the help they need, when they need it. What skills, knowledge and experience will you need? You have substantial experience in designing comprehensive end to end services that address complex operational and organisational challenges. You apply strong user centred and evidence based design expertise to develop services that reflect best practice principles and meet the needs of users, colleagues, and the organisation. You can communicate effectively with a broad range of colleagues and influence stakeholders at multiple levels by clearly articulating the value of service design, your approach, and the reasoning behind key design decisions. You can create and sustain a positive and collaborative working environment that supports effective teamwork within your own team, across the organisation, and within the wider service design community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 - £68,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
01/04/2026
Full time
Job Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging moments, and access the support they need. Our work plays a vital role in delivering the Government's "Get Britain Working" vision, and few organisations offer the chance to use design thinking at such scale, with such meaningful impact. This is more than a design role. It's an opportunity to shape how services are designed across the organisation. You'll work with policy, product, delivery, and operational teams to bring clarity, solve complex problems, and define what great service looks like-end to end. You'll join a vibrant, open, and collaborative design community that values learning, trust, and practical problem solving. Together, you'll create services that are inclusive, resilient, and ready for the future. We're recruiting Service Designers across three exciting areas: Digital Modernisation and Efficiency & Digital Channels Help us create seamless, multichannel experiences by bringing together technology, data, and operational processes-making things simpler and more connected for citizens and colleagues. Debt Management Shape fair, compassionate, and sustainable approaches to recovering money owed to the department. You'll design services that understand people's circumstances and treat every customer with dignity and respect. Health and Disability Design clear, responsive services that support timely, accurate decisions-ensuring people get the help they need, when they need it. What skills, knowledge and experience will you need? You have substantial experience in designing comprehensive end to end services that address complex operational and organisational challenges. You apply strong user centred and evidence based design expertise to develop services that reflect best practice principles and meet the needs of users, colleagues, and the organisation. You can communicate effectively with a broad range of colleagues and influence stakeholders at multiple levels by clearly articulating the value of service design, your approach, and the reasoning behind key design decisions. You can create and sustain a positive and collaborative working environment that supports effective teamwork within your own team, across the organisation, and within the wider service design community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 - £68,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
Job Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging moments, and access the support they need. Our work plays a vital role in delivering the Government's "Get Britain Working" vision, and few organisations offer the chance to use design thinking at such scale, with such meaningful impact. This is more than a design role. It's an opportunity to shape how services are designed across the organisation. You'll work with policy, product, delivery, and operational teams to bring clarity, solve complex problems, and define what great service looks like-end to end. You'll join a vibrant, open, and collaborative design community that values learning, trust, and practical problem solving. Together, you'll create services that are inclusive, resilient, and ready for the future. We're recruiting Service Designers across three exciting areas: Digital Modernisation and Efficiency & Digital Channels Help us create seamless, multichannel experiences by bringing together technology, data, and operational processes-making things simpler and more connected for citizens and colleagues. Debt Management Shape fair, compassionate, and sustainable approaches to recovering money owed to the department. You'll design services that understand people's circumstances and treat every customer with dignity and respect. Health and Disability Design clear, responsive services that support timely, accurate decisions-ensuring people get the help they need, when they need it. What skills, knowledge and experience will you need? You have substantial experience in designing comprehensive end to end services that address complex operational and organisational challenges. You apply strong user centred and evidence based design expertise to develop services that reflect best practice principles and meet the needs of users, colleagues, and the organisation. You can communicate effectively with a broad range of colleagues and influence stakeholders at multiple levels by clearly articulating the value of service design, your approach, and the reasoning behind key design decisions. You can create and sustain a positive and collaborative working environment that supports effective teamwork within your own team, across the organisation, and within the wider service design community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 - £68,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
01/04/2026
Full time
Job Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging moments, and access the support they need. Our work plays a vital role in delivering the Government's "Get Britain Working" vision, and few organisations offer the chance to use design thinking at such scale, with such meaningful impact. This is more than a design role. It's an opportunity to shape how services are designed across the organisation. You'll work with policy, product, delivery, and operational teams to bring clarity, solve complex problems, and define what great service looks like-end to end. You'll join a vibrant, open, and collaborative design community that values learning, trust, and practical problem solving. Together, you'll create services that are inclusive, resilient, and ready for the future. We're recruiting Service Designers across three exciting areas: Digital Modernisation and Efficiency & Digital Channels Help us create seamless, multichannel experiences by bringing together technology, data, and operational processes-making things simpler and more connected for citizens and colleagues. Debt Management Shape fair, compassionate, and sustainable approaches to recovering money owed to the department. You'll design services that understand people's circumstances and treat every customer with dignity and respect. Health and Disability Design clear, responsive services that support timely, accurate decisions-ensuring people get the help they need, when they need it. What skills, knowledge and experience will you need? You have substantial experience in designing comprehensive end to end services that address complex operational and organisational challenges. You apply strong user centred and evidence based design expertise to develop services that reflect best practice principles and meet the needs of users, colleagues, and the organisation. You can communicate effectively with a broad range of colleagues and influence stakeholders at multiple levels by clearly articulating the value of service design, your approach, and the reasoning behind key design decisions. You can create and sustain a positive and collaborative working environment that supports effective teamwork within your own team, across the organisation, and within the wider service design community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 - £68,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
Job Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging moments, and access the support they need. Our work plays a vital role in delivering the Government's "Get Britain Working" vision, and few organisations offer the chance to use design thinking at such scale, with such meaningful impact. This is more than a design role. It's an opportunity to shape how services are designed across the organisation. You'll work with policy, product, delivery, and operational teams to bring clarity, solve complex problems, and define what great service looks like-end to end. You'll join a vibrant, open, and collaborative design community that values learning, trust, and practical problem solving. Together, you'll create services that are inclusive, resilient, and ready for the future. We're recruiting Service Designers across three exciting areas: Digital Modernisation and Efficiency & Digital Channels Help us create seamless, multichannel experiences by bringing together technology, data, and operational processes-making things simpler and more connected for citizens and colleagues. Debt Management Shape fair, compassionate, and sustainable approaches to recovering money owed to the department. You'll design services that understand people's circumstances and treat every customer with dignity and respect. Health and Disability Design clear, responsive services that support timely, accurate decisions-ensuring people get the help they need, when they need it. What skills, knowledge and experience will you need? You have substantial experience in designing comprehensive end to end services that address complex operational and organisational challenges. You apply strong user centred and evidence based design expertise to develop services that reflect best practice principles and meet the needs of users, colleagues, and the organisation. You can communicate effectively with a broad range of colleagues and influence stakeholders at multiple levels by clearly articulating the value of service design, your approach, and the reasoning behind key design decisions. You can create and sustain a positive and collaborative working environment that supports effective teamwork within your own team, across the organisation, and within the wider service design community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 - £68,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
01/04/2026
Full time
Job Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging moments, and access the support they need. Our work plays a vital role in delivering the Government's "Get Britain Working" vision, and few organisations offer the chance to use design thinking at such scale, with such meaningful impact. This is more than a design role. It's an opportunity to shape how services are designed across the organisation. You'll work with policy, product, delivery, and operational teams to bring clarity, solve complex problems, and define what great service looks like-end to end. You'll join a vibrant, open, and collaborative design community that values learning, trust, and practical problem solving. Together, you'll create services that are inclusive, resilient, and ready for the future. We're recruiting Service Designers across three exciting areas: Digital Modernisation and Efficiency & Digital Channels Help us create seamless, multichannel experiences by bringing together technology, data, and operational processes-making things simpler and more connected for citizens and colleagues. Debt Management Shape fair, compassionate, and sustainable approaches to recovering money owed to the department. You'll design services that understand people's circumstances and treat every customer with dignity and respect. Health and Disability Design clear, responsive services that support timely, accurate decisions-ensuring people get the help they need, when they need it. What skills, knowledge and experience will you need? You have substantial experience in designing comprehensive end to end services that address complex operational and organisational challenges. You apply strong user centred and evidence based design expertise to develop services that reflect best practice principles and meet the needs of users, colleagues, and the organisation. You can communicate effectively with a broad range of colleagues and influence stakeholders at multiple levels by clearly articulating the value of service design, your approach, and the reasoning behind key design decisions. You can create and sustain a positive and collaborative working environment that supports effective teamwork within your own team, across the organisation, and within the wider service design community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 - £68,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
Job Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging moments, and access the support they need. Our work plays a vital role in delivering the Government's "Get Britain Working" vision, and few organisations offer the chance to use design thinking at such scale, with such meaningful impact. This is more than a design role. It's an opportunity to shape how services are designed across the organisation. You'll work with policy, product, delivery, and operational teams to bring clarity, solve complex problems, and define what great service looks like-end to end. You'll join a vibrant, open, and collaborative design community that values learning, trust, and practical problem solving. Together, you'll create services that are inclusive, resilient, and ready for the future. We're recruiting Service Designers across three exciting areas: Digital Modernisation and Efficiency & Digital Channels Help us create seamless, multichannel experiences by bringing together technology, data, and operational processes-making things simpler and more connected for citizens and colleagues. Debt Management Shape fair, compassionate, and sustainable approaches to recovering money owed to the department. You'll design services that understand people's circumstances and treat every customer with dignity and respect. Health and Disability Design clear, responsive services that support timely, accurate decisions-ensuring people get the help they need, when they need it. What skills, knowledge and experience will you need? You have substantial experience in designing comprehensive end to end services that address complex operational and organisational challenges. You apply strong user centred and evidence based design expertise to develop services that reflect best practice principles and meet the needs of users, colleagues, and the organisation. You can communicate effectively with a broad range of colleagues and influence stakeholders at multiple levels by clearly articulating the value of service design, your approach, and the reasoning behind key design decisions. You can create and sustain a positive and collaborative working environment that supports effective teamwork within your own team, across the organisation, and within the wider service design community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 - £68,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
01/04/2026
Full time
Job Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging moments, and access the support they need. Our work plays a vital role in delivering the Government's "Get Britain Working" vision, and few organisations offer the chance to use design thinking at such scale, with such meaningful impact. This is more than a design role. It's an opportunity to shape how services are designed across the organisation. You'll work with policy, product, delivery, and operational teams to bring clarity, solve complex problems, and define what great service looks like-end to end. You'll join a vibrant, open, and collaborative design community that values learning, trust, and practical problem solving. Together, you'll create services that are inclusive, resilient, and ready for the future. We're recruiting Service Designers across three exciting areas: Digital Modernisation and Efficiency & Digital Channels Help us create seamless, multichannel experiences by bringing together technology, data, and operational processes-making things simpler and more connected for citizens and colleagues. Debt Management Shape fair, compassionate, and sustainable approaches to recovering money owed to the department. You'll design services that understand people's circumstances and treat every customer with dignity and respect. Health and Disability Design clear, responsive services that support timely, accurate decisions-ensuring people get the help they need, when they need it. What skills, knowledge and experience will you need? You have substantial experience in designing comprehensive end to end services that address complex operational and organisational challenges. You apply strong user centred and evidence based design expertise to develop services that reflect best practice principles and meet the needs of users, colleagues, and the organisation. You can communicate effectively with a broad range of colleagues and influence stakeholders at multiple levels by clearly articulating the value of service design, your approach, and the reasoning behind key design decisions. You can create and sustain a positive and collaborative working environment that supports effective teamwork within your own team, across the organisation, and within the wider service design community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 - £68,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
Job Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging moments, and access the support they need. Our work plays a vital role in delivering the Government's "Get Britain Working" vision, and few organisations offer the chance to use design thinking at such scale, with such meaningful impact. This is more than a design role. It's an opportunity to shape how services are designed across the organisation. You'll work with policy, product, delivery, and operational teams to bring clarity, solve complex problems, and define what great service looks like-end to end. You'll join a vibrant, open, and collaborative design community that values learning, trust, and practical problem solving. Together, you'll create services that are inclusive, resilient, and ready for the future. We're recruiting Service Designers across three exciting areas: Digital Modernisation and Efficiency & Digital Channels Help us create seamless, multichannel experiences by bringing together technology, data, and operational processes-making things simpler and more connected for citizens and colleagues. Debt Management Shape fair, compassionate, and sustainable approaches to recovering money owed to the department. You'll design services that understand people's circumstances and treat every customer with dignity and respect. Health and Disability Design clear, responsive services that support timely, accurate decisions-ensuring people get the help they need, when they need it. What skills, knowledge and experience will you need? You have substantial experience in designing comprehensive end to end services that address complex operational and organisational challenges. You apply strong user centred and evidence based design expertise to develop services that reflect best practice principles and meet the needs of users, colleagues, and the organisation. You can communicate effectively with a broad range of colleagues and influence stakeholders at multiple levels by clearly articulating the value of service design, your approach, and the reasoning behind key design decisions. You can create and sustain a positive and collaborative working environment that supports effective teamwork within your own team, across the organisation, and within the wider service design community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 - £68,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
01/04/2026
Full time
Job Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging moments, and access the support they need. Our work plays a vital role in delivering the Government's "Get Britain Working" vision, and few organisations offer the chance to use design thinking at such scale, with such meaningful impact. This is more than a design role. It's an opportunity to shape how services are designed across the organisation. You'll work with policy, product, delivery, and operational teams to bring clarity, solve complex problems, and define what great service looks like-end to end. You'll join a vibrant, open, and collaborative design community that values learning, trust, and practical problem solving. Together, you'll create services that are inclusive, resilient, and ready for the future. We're recruiting Service Designers across three exciting areas: Digital Modernisation and Efficiency & Digital Channels Help us create seamless, multichannel experiences by bringing together technology, data, and operational processes-making things simpler and more connected for citizens and colleagues. Debt Management Shape fair, compassionate, and sustainable approaches to recovering money owed to the department. You'll design services that understand people's circumstances and treat every customer with dignity and respect. Health and Disability Design clear, responsive services that support timely, accurate decisions-ensuring people get the help they need, when they need it. What skills, knowledge and experience will you need? You have substantial experience in designing comprehensive end to end services that address complex operational and organisational challenges. You apply strong user centred and evidence based design expertise to develop services that reflect best practice principles and meet the needs of users, colleagues, and the organisation. You can communicate effectively with a broad range of colleagues and influence stakeholders at multiple levels by clearly articulating the value of service design, your approach, and the reasoning behind key design decisions. You can create and sustain a positive and collaborative working environment that supports effective teamwork within your own team, across the organisation, and within the wider service design community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 - £68,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
ServiceNow Technical Consultant Position Description At CGI, we deliver powerful digital platforms that enable organisations to operate smarter, faster, and with greater confidence. As a ServiceNow Senior Technical Consultant, you'll play a critical role in designing and delivering robust, scalable solutions that solve complex business challenges. Working at the intersection of innovation and delivery, you'll take ownership of technical outcomes, apply creative thinking to complex problems, and collaborate with supportive, highly skilled colleagues. Your expertise will help clients maximise the value of ServiceNow while shaping solutions that stand the test of scale, security, and performance. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will lead the technical design and implementation of ServiceNow solutions, translating business and functional requirements into secure, scalable, and high-performing platform designs. You will work closely with architects, consultants, and delivery teams to configure, customise, and optimise ServiceNow using proven patterns and platform best practices. You will act as a technical authority within delivery teams, taking ownership of solution quality while supporting automation, integrations, and performance optimisation. Supported by a collaborative environment, you'll have the opportunity to mentor others, share expertise, and continuously develop your technical capability while delivering meaningful outcomes for clients. Key responsibilities include: - Design & deliver end-to-end ServiceNow solutions across one or more modules - Translate & implement business requirements into robust technical designs - Configure & customise ServiceNow using scripting, Flow Designer, and platform features - Lead & assure technical quality, code reviews, and best-practice alignment - Design & implement integrations using REST, SOAP, MID Server, and IntegrationHub - Automate & optimise business processes using workflows and flows - Troubleshoot & resolve complex technical and performance issues - Collaborate & contribute to technical workshops and solution walk-throughs - Mentor & support colleagues, sharing technical knowledge across teams Required qualifications to be successful in this role You will have strong hands-on experience delivering ServiceNow solutions in complex environments, with the ability to lead technically and collaborate effectively with both technical and non-technical stakeholders. You combine deep platform knowledge with a structured, quality-focused approach to solution delivery. You should have: Proven hands-on experience delivering ServiceNow implementations Deep understanding of the ServiceNow platform, configuration, and scripting Experience designing and supporting integrations and automation Ability to lead technical design, assure quality, and resolve complex issues Strong communication and problem-solving skills ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (preferred) ServiceNow Certified Application Developer (desirable) Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
01/04/2026
Full time
ServiceNow Technical Consultant Position Description At CGI, we deliver powerful digital platforms that enable organisations to operate smarter, faster, and with greater confidence. As a ServiceNow Senior Technical Consultant, you'll play a critical role in designing and delivering robust, scalable solutions that solve complex business challenges. Working at the intersection of innovation and delivery, you'll take ownership of technical outcomes, apply creative thinking to complex problems, and collaborate with supportive, highly skilled colleagues. Your expertise will help clients maximise the value of ServiceNow while shaping solutions that stand the test of scale, security, and performance. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will lead the technical design and implementation of ServiceNow solutions, translating business and functional requirements into secure, scalable, and high-performing platform designs. You will work closely with architects, consultants, and delivery teams to configure, customise, and optimise ServiceNow using proven patterns and platform best practices. You will act as a technical authority within delivery teams, taking ownership of solution quality while supporting automation, integrations, and performance optimisation. Supported by a collaborative environment, you'll have the opportunity to mentor others, share expertise, and continuously develop your technical capability while delivering meaningful outcomes for clients. Key responsibilities include: - Design & deliver end-to-end ServiceNow solutions across one or more modules - Translate & implement business requirements into robust technical designs - Configure & customise ServiceNow using scripting, Flow Designer, and platform features - Lead & assure technical quality, code reviews, and best-practice alignment - Design & implement integrations using REST, SOAP, MID Server, and IntegrationHub - Automate & optimise business processes using workflows and flows - Troubleshoot & resolve complex technical and performance issues - Collaborate & contribute to technical workshops and solution walk-throughs - Mentor & support colleagues, sharing technical knowledge across teams Required qualifications to be successful in this role You will have strong hands-on experience delivering ServiceNow solutions in complex environments, with the ability to lead technically and collaborate effectively with both technical and non-technical stakeholders. You combine deep platform knowledge with a structured, quality-focused approach to solution delivery. You should have: Proven hands-on experience delivering ServiceNow implementations Deep understanding of the ServiceNow platform, configuration, and scripting Experience designing and supporting integrations and automation Ability to lead technical design, assure quality, and resolve complex issues Strong communication and problem-solving skills ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (preferred) ServiceNow Certified Application Developer (desirable) Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Human Centred Design - Service Designer Position Description At CGI, we're reimagining how digital public services are designed and delivered - putting people, insight and innovation at the heart of every experience. As a Senior Service Designer, you'll play a key role in shaping user-centred, end-to-end services that meet real-world needs and deliver measurable value. Collaborating with multidisciplinary teams across research, design, and technology, you'll help transform how organisations operate and make decisions. Here, your expertise will make a tangible difference, supported by a culture that values collaboration, creativity, and ownership - empowering you to shape the future of digital service design. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expect to go to CGI offices/client site 2-3 days a week. Your future duties and responsibilities In this role, you will take ownership of designing and improving end-to-end public services that balance user needs, business goals, and technology capabilities. Working collaboratively with researchers, product managers, and engineers, you'll turn insights into actionable service improvements, ensuring every journey is intuitive, inclusive, and effective. You'll play a leading part in shaping service design practices within CGI - modelling best practice, mentoring colleagues, and helping define how design adds measurable value to digital transformation programmes. You will contribute to a culture that values creative thinking, shared learning, and continuous improvement, empowering you to bring forward innovative ideas and take ownership of meaningful outcomes. Lead & Innovate: Drive service design for complex journeys, ensuring decisions are grounded in user research and business objectives. Design & Deliver: Create clear as-is and to-be service blueprints, user journeys, and system maps to identify opportunities and pain points. Collaborate & Influence: Facilitate co-design workshops, engage stakeholders, and communicate concepts through compelling visuals and storytelling. Mentor & Grow: Support and develop junior designers, embedding high standards and consistency across design projects. Measure & Improve: Define outcome metrics, track results, and evolve service designs based on evidence and user feedback. Required qualifications to be successful in this role To succeed in this role, you should bring strong service design experience in complex digital environments, ideally with public sector or GDS projects. You'll combine strategic thinking with hands-on design delivery, backed by excellent collaboration and communication skills. Proven experience designing end-to-end digital or omni-channel services. Strong knowledge of GDS principles and experience delivering to GDS standards. Expertise in service blueprints, user journeys, and ecosystem mapping. Confident in research-informed design and collaborative, agile delivery. Excellent stakeholder facilitation and visual communication skills. Experience mentoring or supporting design capability within teams. Proficiency with Miro/Mural, Figma, and Office 365. Desirable: Background in public sector, NHS, or other regulated environments. Understanding of data-driven experimentation and behavioural analytics. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
01/04/2026
Full time
Human Centred Design - Service Designer Position Description At CGI, we're reimagining how digital public services are designed and delivered - putting people, insight and innovation at the heart of every experience. As a Senior Service Designer, you'll play a key role in shaping user-centred, end-to-end services that meet real-world needs and deliver measurable value. Collaborating with multidisciplinary teams across research, design, and technology, you'll help transform how organisations operate and make decisions. Here, your expertise will make a tangible difference, supported by a culture that values collaboration, creativity, and ownership - empowering you to shape the future of digital service design. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expect to go to CGI offices/client site 2-3 days a week. Your future duties and responsibilities In this role, you will take ownership of designing and improving end-to-end public services that balance user needs, business goals, and technology capabilities. Working collaboratively with researchers, product managers, and engineers, you'll turn insights into actionable service improvements, ensuring every journey is intuitive, inclusive, and effective. You'll play a leading part in shaping service design practices within CGI - modelling best practice, mentoring colleagues, and helping define how design adds measurable value to digital transformation programmes. You will contribute to a culture that values creative thinking, shared learning, and continuous improvement, empowering you to bring forward innovative ideas and take ownership of meaningful outcomes. Lead & Innovate: Drive service design for complex journeys, ensuring decisions are grounded in user research and business objectives. Design & Deliver: Create clear as-is and to-be service blueprints, user journeys, and system maps to identify opportunities and pain points. Collaborate & Influence: Facilitate co-design workshops, engage stakeholders, and communicate concepts through compelling visuals and storytelling. Mentor & Grow: Support and develop junior designers, embedding high standards and consistency across design projects. Measure & Improve: Define outcome metrics, track results, and evolve service designs based on evidence and user feedback. Required qualifications to be successful in this role To succeed in this role, you should bring strong service design experience in complex digital environments, ideally with public sector or GDS projects. You'll combine strategic thinking with hands-on design delivery, backed by excellent collaboration and communication skills. Proven experience designing end-to-end digital or omni-channel services. Strong knowledge of GDS principles and experience delivering to GDS standards. Expertise in service blueprints, user journeys, and ecosystem mapping. Confident in research-informed design and collaborative, agile delivery. Excellent stakeholder facilitation and visual communication skills. Experience mentoring or supporting design capability within teams. Proficiency with Miro/Mural, Figma, and Office 365. Desirable: Background in public sector, NHS, or other regulated environments. Understanding of data-driven experimentation and behavioural analytics. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Government Digital & Data
Bristol, Gloucestershire
Location Bristol About the job Job summary Join our Digital & Data team as a Senior Business Analyst on a permanent or fixed term basis, where you'll help shape the digital services that support a fair and transparent planning system for England. You'll work with multidisciplinary teams to understand user needs, analyse complex problems, and deliver improvements that help us provide accessible, efficient and user centred services. The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people's lives, the communities where they live and the economy. We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services. For further information on the Planning Inspectorate, please visit our careers page at Civil Service Careers Job description As a Senior Business Analyst, you'll work alongside Product Managers, User Researchers, Designers and technical specialists to continuously improve existing digital products and support the development of new features. You'll explore user needs, map out services, identify improvements and help teams make well informed decisions that align with Government Digital Service standards. You will play a key role in ensuring our services are intuitive, inclusive and meet the future needs of users and stakeholders across the Planning Inspectorate. Responsibilities You will: Engage with stakeholders and users to gather insight into their needs, challenges and expectations. Use a range of business analysis techniques to elicit, analyse, document and validate requirements (e.g., workshops, interviews, requirement catalogues, user stories). Map current and future processes and service designs, identifying improvements that deliver value and enhance user experience. Identify opportunities for automation and assess benefits and impacts. Prioritise requirements and support the development of features and sprints in an agile environment. Ensure requirements remain accurate, high quality and up to date throughout the delivery lifecycle. Build and maintain constructive relationships across teams and business areas. Promote excellent customer service and champion inclusive approaches to service improvement. Role types and Salary details There are 4 roles available of different employment types 1x Permanent 2x Fixed term contract for 24 months 1x Fixed term contract for 12 months Salary New entrants to the Civil Service are expected to start on the minimum of the pay band. Internal rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest. This role is being advertised at Senior Executive Officer Grade Starting Salary for this SEO Grade role is £46,689 Working hours: Standard working week is 37 hours, flexible working hours policy available Part time at 30 hours or above, flexible working hours policy available Office Attendance This role is contractually based in Bristol, 10 minute walk from Temple Meads train station. We recognise and value the mutual benefits of hybrid working and have a flexible approach to in person attendance, which can vary dependent on the requirements of individual business units - the details of which can be discussed with candidates if invited to attend an interview Person specification Essential Criteria (assessed at sift and interview) Proven ability to investigate, analyse, visualise and articulate complex problems, supporting informed and balanced decisions. Experience understanding user needs and managing requirements using established techniques, ideally in an agile environment. ( This is also the lead sift criterion) Knowledge of agile and other relevant methodologies, with awareness of their benefits and risks. Experience working in a fast paced, collaborative environment with technical specialists and end users. Ability to make decisions balancing user needs, technology options and value for money. Strong communication and interpersonal skills. Ability to manage your own workload and balance multiple priorities. Experience engaging system users to understand behaviours, attitudes and needs, ensuring inclusive design. Relevant professional qualification or willingness to work towards one.
01/04/2026
Seasonal
Location Bristol About the job Job summary Join our Digital & Data team as a Senior Business Analyst on a permanent or fixed term basis, where you'll help shape the digital services that support a fair and transparent planning system for England. You'll work with multidisciplinary teams to understand user needs, analyse complex problems, and deliver improvements that help us provide accessible, efficient and user centred services. The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people's lives, the communities where they live and the economy. We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services. For further information on the Planning Inspectorate, please visit our careers page at Civil Service Careers Job description As a Senior Business Analyst, you'll work alongside Product Managers, User Researchers, Designers and technical specialists to continuously improve existing digital products and support the development of new features. You'll explore user needs, map out services, identify improvements and help teams make well informed decisions that align with Government Digital Service standards. You will play a key role in ensuring our services are intuitive, inclusive and meet the future needs of users and stakeholders across the Planning Inspectorate. Responsibilities You will: Engage with stakeholders and users to gather insight into their needs, challenges and expectations. Use a range of business analysis techniques to elicit, analyse, document and validate requirements (e.g., workshops, interviews, requirement catalogues, user stories). Map current and future processes and service designs, identifying improvements that deliver value and enhance user experience. Identify opportunities for automation and assess benefits and impacts. Prioritise requirements and support the development of features and sprints in an agile environment. Ensure requirements remain accurate, high quality and up to date throughout the delivery lifecycle. Build and maintain constructive relationships across teams and business areas. Promote excellent customer service and champion inclusive approaches to service improvement. Role types and Salary details There are 4 roles available of different employment types 1x Permanent 2x Fixed term contract for 24 months 1x Fixed term contract for 12 months Salary New entrants to the Civil Service are expected to start on the minimum of the pay band. Internal rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest. This role is being advertised at Senior Executive Officer Grade Starting Salary for this SEO Grade role is £46,689 Working hours: Standard working week is 37 hours, flexible working hours policy available Part time at 30 hours or above, flexible working hours policy available Office Attendance This role is contractually based in Bristol, 10 minute walk from Temple Meads train station. We recognise and value the mutual benefits of hybrid working and have a flexible approach to in person attendance, which can vary dependent on the requirements of individual business units - the details of which can be discussed with candidates if invited to attend an interview Person specification Essential Criteria (assessed at sift and interview) Proven ability to investigate, analyse, visualise and articulate complex problems, supporting informed and balanced decisions. Experience understanding user needs and managing requirements using established techniques, ideally in an agile environment. ( This is also the lead sift criterion) Knowledge of agile and other relevant methodologies, with awareness of their benefits and risks. Experience working in a fast paced, collaborative environment with technical specialists and end users. Ability to make decisions balancing user needs, technology options and value for money. Strong communication and interpersonal skills. Ability to manage your own workload and balance multiple priorities. Experience engaging system users to understand behaviours, attitudes and needs, ensuring inclusive design. Relevant professional qualification or willingness to work towards one.
Location Croydon CR0 2WF, Manchester M5 3LZ, Sheffield S3 8NU About the job Job summary We're looking for a Senior Interaction Designer who is enthusiastic about designing accessible services that are simple enough for everyone to use. The Enablers Portfolio supports essential areas of the Home Office by creating, maintaining, and managing key technology solutions. We work closely with colleagues within and outside of Home Office Digital including Human Resources, Finance, Estates, Commercial, Security, Communications, and Science, Technology, Analysis and Research teams. Together, we enable smarter, more connected digital experiences across the Home Office. You could be part of a team shaping the Home Office customer relationship management systems, supporting strategic initiatives using Microsoft dynamics. You'll determine the best way for users to interact with services, the overall flow and individual design elements. You will mentor and train other designers, supporting the growth and development of the interaction design team. You will have an understanding of the way the internet works and have experience of designing in an agile environment. You must be driven to help government transform the way it delivers services so that they are simpler, faster and easier to use. You can learn more about design and research in the Home Office on our blog: Sharing user-centred design lessons learnt at the Home Office. Applying user-centred design in a data-focused product . and by looking at our design system. We have a thriving user-centred design (UCD) community. If you want to work with us to ensure that our services are easier and simpler to use, apply now. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office . Applicants can raise any queries to the email address at the bottom of the advert. Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital. Job description Your main day to day responsibilities will be: Identifying, developing and using best practice and standards to design services consistent with the rest of government and the Home Office. Line managing, supporting and mentoring interaction designers, allocating tasks and providing them with guidance, training and constructive feedback. Advocating for users and understanding user needs to design simple, effective and accessible services. Creating prototypes and concepts to communicate and test ideas with users and improving with evidence. Mapping user journeys, processes and visualising design problems. Collaborating within a multidisciplinary team on large, complex services by facilitating the design process, participating in research activities, workshops and communicating design decisions to the team and stakeholders. Person specification Working Pattern This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work 3 days per week due to business requirements. Essential skills Evidence-based design: leads evidence-based design initiatives for significant projects, often involving complex user needs and multiple stakeholders. Mentors junior staff in evidence-based design methodologies. Prototyping and concept creation: manages the prototyping and concept creation process for high-impact projects. Applies advanced techniques, like interactive and complex prototyping in code, to validate and refine concepts. Provides guidance to junior team members. Interaction design: able to manage and guide the interaction design process for complex projects. Balances user needs, technical constraints, and business objectives to achieve optimal design solutions. Accessibility and inclusion: applying accessibility standards, understanding how the internet works and the technology constraints that may need to be considered in design. Managing people and leading: coaching and mentoring other interaction designers, growing skills, and providing constructive feedback on work. Communicate, persuade and advocate: talking about, and advocating for UCD to various audiences and stakeholders, in a way that other people understand .
01/04/2026
Full time
Location Croydon CR0 2WF, Manchester M5 3LZ, Sheffield S3 8NU About the job Job summary We're looking for a Senior Interaction Designer who is enthusiastic about designing accessible services that are simple enough for everyone to use. The Enablers Portfolio supports essential areas of the Home Office by creating, maintaining, and managing key technology solutions. We work closely with colleagues within and outside of Home Office Digital including Human Resources, Finance, Estates, Commercial, Security, Communications, and Science, Technology, Analysis and Research teams. Together, we enable smarter, more connected digital experiences across the Home Office. You could be part of a team shaping the Home Office customer relationship management systems, supporting strategic initiatives using Microsoft dynamics. You'll determine the best way for users to interact with services, the overall flow and individual design elements. You will mentor and train other designers, supporting the growth and development of the interaction design team. You will have an understanding of the way the internet works and have experience of designing in an agile environment. You must be driven to help government transform the way it delivers services so that they are simpler, faster and easier to use. You can learn more about design and research in the Home Office on our blog: Sharing user-centred design lessons learnt at the Home Office. Applying user-centred design in a data-focused product . and by looking at our design system. We have a thriving user-centred design (UCD) community. If you want to work with us to ensure that our services are easier and simpler to use, apply now. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office . Applicants can raise any queries to the email address at the bottom of the advert. Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital. Job description Your main day to day responsibilities will be: Identifying, developing and using best practice and standards to design services consistent with the rest of government and the Home Office. Line managing, supporting and mentoring interaction designers, allocating tasks and providing them with guidance, training and constructive feedback. Advocating for users and understanding user needs to design simple, effective and accessible services. Creating prototypes and concepts to communicate and test ideas with users and improving with evidence. Mapping user journeys, processes and visualising design problems. Collaborating within a multidisciplinary team on large, complex services by facilitating the design process, participating in research activities, workshops and communicating design decisions to the team and stakeholders. Person specification Working Pattern This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work 3 days per week due to business requirements. Essential skills Evidence-based design: leads evidence-based design initiatives for significant projects, often involving complex user needs and multiple stakeholders. Mentors junior staff in evidence-based design methodologies. Prototyping and concept creation: manages the prototyping and concept creation process for high-impact projects. Applies advanced techniques, like interactive and complex prototyping in code, to validate and refine concepts. Provides guidance to junior team members. Interaction design: able to manage and guide the interaction design process for complex projects. Balances user needs, technical constraints, and business objectives to achieve optimal design solutions. Accessibility and inclusion: applying accessibility standards, understanding how the internet works and the technology constraints that may need to be considered in design. Managing people and leading: coaching and mentoring other interaction designers, growing skills, and providing constructive feedback on work. Communicate, persuade and advocate: talking about, and advocating for UCD to various audiences and stakeholders, in a way that other people understand .
