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Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details

At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities. People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family friendly benefits such as enhanced parental leave pay, free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Job Purpose / Overview The SZC Chief Information Security Officer (CISO) is responsible for establishing the right security and governance practices and enabling a framework for risk-free and scalable business operations in the Nuclear New Build (NNB) SZC construction and nuclear security business landscape. This is a leadership position and is focused on understanding the security challenges in the current and future state of business operations, mapping learning from NNB Hinkley Point C (HPC) Project and the Technical Services Organisation (TSO) and preparing the SZC Project organisation with the right tools, skills, resources, relationships and capabilities against growing cyber and information security risks. Contextual Information Operating Environment SZC project will be the largest infrastructure project in Europe following HPC. It relies on both Information Technology (IT) and Operational Technology (OT) systems and the information processed by them for safety, security and business continuity. Loss or compromise of Sensitive Nuclear Information (SNI), information subject to Export Control, sensitive commercial information (SCI) or personal information through Computer Network Exploitation (CNE), or compromise of either IT or OT systems through Computer Network Attack present serious and enduring risks to the Project, Delivery partners and Supply Chain. Understanding and mitigating Cyber Security and Information Assurance (CS&IA) risks in the context of a constantly evolving threat landscape is thus fundamental to the success of Construction, design, manufacture and commissioning in addition to business operations, which collectively support the delivery of NNB (SZC) Project. SZC is an 'nth' of a kind replication of HPC Project and the role must support intelligent replication of the security case from HPC, achieved by utilising suitably qualified and experienced personnel (SQEP) resource within the TSO. Framework & Boundaries Maintains key relationships and works closely with the Technical Services Organisation to drive SZC Project Information Security Assurance and provide direction to cyber and information security Delivery Maintains key relationships with SZC IT delivery - IT & IM Digital Services and SZC Digital Systems and Solutions (Civils Works Programme) SZC nuclear baseline role holder Travel to TSO (Barnwood, Gloucester), SZC Project Site Offices (Suffolk) and SZC Project Offices (London) is expected as part of the role. Principal Accountabilities End to End Security Operations - Develop and design a comprehensive Cyber Security and Information Assurance Strategy and Information Security Management System (ISMS) Engage with overall organisational data strategy and advise on the best data management approach, aligning data privacy with business objectives ensuring information security safeguards are effective. Evaluate the Information Technology Threat landscape, devise policies and controls to reduce risk and lead auditing and compliance initiatives. Act as the Intelligent Customer (IC) for End 2 End cyber and information security requirements within all Project contracts Work with the SZC Security Manager to ensure SZC Project overall security arrangements meet the required legislation, standards etc. Manage interface with TSO to develop the Operational Technology (OT) Security Plan, establish policy and define IT requirements including Instrumentation and Control (I&C) as part of the wider CS&IA strategy Manage interface with TSO to procure services of Contract Security Officers to conduct supply chain assurance. Compliance - ensure that security arrangements meet legal obligations; including GDPR, Export Control and Nuclear Industries Security Regulations (NISR) 2003. Human Resources - ensure the appropriate verification checks, security education and training programs and policies for identity and access management are in place. Disaster Recovery and Business Continuity - Ensure compliance with ISO 27001 and develop a robust crisis communication channel, disaster recovery and risk management system in line with ONR (CNSS) Security Functional Security Principles (FSyP) 1, 2, 3, 5 and 7. Documentation - Contribute to a variety of security policy domains associated with compliance, Governance, risk management, incident management and HR management IT and Cyber Security Requirements - Evaluate business opportunities, regulatory requirements and business risks associated with SZC cloud network and all Information Security Projects, defining the optimal trade-off, reporting directly to the board and specifying cyber security, information security and data management requirements internally and through supply chain. Responsible for ensuring that Supply Chain Cyber Security puts in place appropriate Cyber Security and Information Security risk management and assurance that meet the required standards. Manage and hold the interfaces with ONR Civil Nuclear Safeguard and Security (CNSS) for Information Security. Establish priority for the Construction site based Cyber Security and Information Assurance Lead (CS&IA) in risk assessment and assurance of SZC/Delivery Partner and Contractor Information and Operational Technology systems (ICS/SCADA/IoT) on the NNB Gen Co (SZC) Construction site. Support both CS&IA and (CIO) IT & IM Digital Services Cyber Security Leads with specialist Forensic investigation as a result of incident response. Dimensions Reports to Director Safety, Security and Assurance (later this reporting line will switch to the SZC Head of Security) Dotted line reporting to TSO CISO Needs to form a strong relationship with TSO CISO lead spending time at Barnwood (Gloucester) and 90 Whitfield Street (London) to understand Project needs. Leads dotted line report; to the Cyber Security and Information Assurance Lead (Construction Site) and the IT & IM Digital Services Cyber Security Lead (SZC Common Data Environment) - works within .Knowledge, Skills, Qualifications & Experience Essential Knowledge of Civil Nuclear Cyber Security Strategy. Established cyber security credentials. Good working knowledge of applicable international standards and information security frameworks (ISO27001, ISO27017, GDPR, Cyber Essentials Plus). Aware of risk assessment methodologies including ISO27005 and NIST. Educated to degree level (or equivalent) or have a comparable level of practical experience Knowledge and experience of NIS Regulations and Cyber Assessment Framework (CAF). Knowledge of CPNI and NCSC material including assurance of supply chain activities. Knowledge of HMG Security Policy Framework. Confident in own abilities and be able to deliver in a dynamic environment. Proven people and team leadership skills Proven stakeholder management Excellent presentation and communication skills - both written and verbal. The post holder must currently hold or be able to achieve NSV SC. Desirable Experience working in the UK nuclear or regulated industry is highly desirable. Experience in a complex project environment including change control processes. A recognised security certification is desirable e.g. CISMP, Security , CEH. Experienced in specifying, designing and producing technical documentation to exacting standards. Excellent written English, including the preparation of suites of technical documents. Track record of providing innovative solutions within a technically complex environment - ideally within the nuclear sector Technical knowledge of physical, personnel and cyber security management systems and solutions. Experience of National Cyber Security Centre (NCSC) and Centre for the Protection of National Infrastructure (CPNI) methodologies, highly desirable. Experience working in a Project Organisation and/or with a Design Authority Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace..... click apply for full job details