Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Eastleigh client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365 / Microsoft 365 administration Active Directory Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) For more information and to submit your interest, please apply with an updated CV. Please note, candidates for this role must be within a commutable distance of Southampton/Eastleigh area. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
01/04/2026
Contractor
Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Eastleigh client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365 / Microsoft 365 administration Active Directory Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) For more information and to submit your interest, please apply with an updated CV. Please note, candidates for this role must be within a commutable distance of Southampton/Eastleigh area. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Your new role The Service Desk Analyst provides 1st and 2nd line technical support to colleagues in their London HQ. This role is key to delivering a seamless user experience, offering support across hardware, software, and modern workplace tools via phone, email, in-person and remote assistance. What you'll need to succeed Previous experience in a Helpdesk/Service Desk environment (including telephone support). Strong experience using call logging/ticketing systems. Solid knowledge of Microsoft Windows 11. Experience troubleshooting Microsoft Outlook in a networked environment (permissions, shared calendars, delegation). Familiarity with Microsoft Office applications (Word, Excel, PowerPoint). Basic understanding of PC hardware setup and configuration. Experience supporting mobile devices and MDM platforms (Apple & Android). Knowledge of Service Desk processes, IT best practices, and customer service standards. Ability to manage multiple tasks simultaneously within a team environment. MCP certification (desirable). What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
31/03/2026
Contractor
Your new role The Service Desk Analyst provides 1st and 2nd line technical support to colleagues in their London HQ. This role is key to delivering a seamless user experience, offering support across hardware, software, and modern workplace tools via phone, email, in-person and remote assistance. What you'll need to succeed Previous experience in a Helpdesk/Service Desk environment (including telephone support). Strong experience using call logging/ticketing systems. Solid knowledge of Microsoft Windows 11. Experience troubleshooting Microsoft Outlook in a networked environment (permissions, shared calendars, delegation). Familiarity with Microsoft Office applications (Word, Excel, PowerPoint). Basic understanding of PC hardware setup and configuration. Experience supporting mobile devices and MDM platforms (Apple & Android). Knowledge of Service Desk processes, IT best practices, and customer service standards. Ability to manage multiple tasks simultaneously within a team environment. MCP certification (desirable). What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Adword Job title: Data engineering specialist Locations: London One Braham or Birmingham Snowhill or Bristol Assembly (hybrid-3 days onsite) Start Date: Ideally 1st April so must be available immediately Duration: 06 months IR35: Inside Job description: Looking for immediate joiners, Ideally by 1st April Role Overview We are seeking an experienced Analytics Engineer to design and build scalable analytical data models that support business intelligence, reporting and commercial analytics. The role sits within a multidisciplinary data team responsible for delivering trusted analytical data products used across commercial and marketing teams. The ideal candidate will combine strong analytical thinking with advanced SQL engineering capability, and will have experience designing analytics-ready datasets used by BI tools or semantic layers. This is not a pipeline engineering role; we are looking for someone experienced in building analytical data models that define consistent business metrics and enable self-service analytic s. Key Responsibilities Analytical Data Modelling Design and implement scalable analytical data models in SQL used by BI tools and analytics platforms. Build datasets that support consistent business metrics, reporting and analysis. Implement modelling approaches such as star schemas, denormalised analytical tables and reusable metric layers. Data Analysis & Profiling Profile complex datasets to understand data structure, quality and business meaning. Investigate and interpret source data to inform robust analytical modelling decisions. Translate business questions into well-structured analytical datasets. SQL Engineering Develop robust SQL transformations to convert raw source data into trusted analytical assets. Ensure analytical models are scalable, performant and maintainable within a cloud data warehouse. Optimise SQL logic for performance and efficient data processing. Collaboration Work closely with analysts, visualisation developers, data engineers and business stakeholders. Contribute to the development of reusable data assets and consistent analytical definitions. Support the evolution of the organisation's analytics data layer and self-service reporting capability. Essential Skills Advanced SQL skills with experience engineering complex analytical transformations. Proven experience building analytical data models used by BI tools or reporting platforms. Experience designing analytics-ready datasets rather than ingestion pipelines. Strong experience with cloud data warehouse platforms (preferably Google BigQuery / GCP). Strong data analysis and data profiling capability with the ability to interpret complex datasets. Experience implementing analytical modelling approaches such as star schemas or wide tables. Desirable Skills Experience working with semantic layers or metrics layers (e.g. Looker / LookML). Experience designing consistent business metrics used across reporting and analytics. Python experience for data analysis, automation or advanced analytics workflows. Exposure to AI-enabled analytics tools or modern data workflows. Experience working in commercial or marketing analytics environments. Telecommunications or subscription business experience would be advantageous. If you're excited about application security, identity management, and creating robust, secure solutions for modern architectures, we want to hear from you! Please apply with a copy of your CV or send it to Prasanna com and let's start the conversation! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
31/03/2026
Contractor
Adword Job title: Data engineering specialist Locations: London One Braham or Birmingham Snowhill or Bristol Assembly (hybrid-3 days onsite) Start Date: Ideally 1st April so must be available immediately Duration: 06 months IR35: Inside Job description: Looking for immediate joiners, Ideally by 1st April Role Overview We are seeking an experienced Analytics Engineer to design and build scalable analytical data models that support business intelligence, reporting and commercial analytics. The role sits within a multidisciplinary data team responsible for delivering trusted analytical data products used across commercial and marketing teams. The ideal candidate will combine strong analytical thinking with advanced SQL engineering capability, and will have experience designing analytics-ready datasets used by BI tools or semantic layers. This is not a pipeline engineering role; we are looking for someone experienced in building analytical data models that define consistent business metrics and enable self-service analytic s. Key Responsibilities Analytical Data Modelling Design and implement scalable analytical data models in SQL used by BI tools and analytics platforms. Build datasets that support consistent business metrics, reporting and analysis. Implement modelling approaches such as star schemas, denormalised analytical tables and reusable metric layers. Data Analysis & Profiling Profile complex datasets to understand data structure, quality and business meaning. Investigate and interpret source data to inform robust analytical modelling decisions. Translate business questions into well-structured analytical datasets. SQL Engineering Develop robust SQL transformations to convert raw source data into trusted analytical assets. Ensure analytical models are scalable, performant and maintainable within a cloud data warehouse. Optimise SQL logic for performance and efficient data processing. Collaboration Work closely with analysts, visualisation developers, data engineers and business stakeholders. Contribute to the development of reusable data assets and consistent analytical definitions. Support the evolution of the organisation's analytics data layer and self-service reporting capability. Essential Skills Advanced SQL skills with experience engineering complex analytical transformations. Proven experience building analytical data models used by BI tools or reporting platforms. Experience designing analytics-ready datasets rather than ingestion pipelines. Strong experience with cloud data warehouse platforms (preferably Google BigQuery / GCP). Strong data analysis and data profiling capability with the ability to interpret complex datasets. Experience implementing analytical modelling approaches such as star schemas or wide tables. Desirable Skills Experience working with semantic layers or metrics layers (e.g. Looker / LookML). Experience designing consistent business metrics used across reporting and analytics. Python experience for data analysis, automation or advanced analytics workflows. Exposure to AI-enabled analytics tools or modern data workflows. Experience working in commercial or marketing analytics environments. Telecommunications or subscription business experience would be advantageous. If you're excited about application security, identity management, and creating robust, secure solutions for modern architectures, we want to hear from you! Please apply with a copy of your CV or send it to Prasanna com and let's start the conversation! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Eastleigh client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365 / Microsoft 365 administration Active Directory Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) For more information and to submit your interest, please apply with an updated CV. Please note, candidates for this role must be within a commutable distance of Southampton/Eastleigh area. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
26/03/2026
Contractor
Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Eastleigh client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365 / Microsoft 365 administration Active Directory Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) For more information and to submit your interest, please apply with an updated CV. Please note, candidates for this role must be within a commutable distance of Southampton/Eastleigh area. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Service Desk Analyst - 1st/2nd Line Support Duration: 3 months (with potential extension) Location: Warrington, Cheshire (on-site) Rate: £220.00 per day (Inside IR35) We are seeking an experienced Service Desk Analyst to join a busy IT support team of six, working closely with L2 engineers and an SDM. This is an excellent opportunity to support a leading end client in Warrington on an initial 3-month contract, with the potential for extension. Key Responsibilities: Provide 1st line IT support and act as the first point of contact for technical issues. Log, manage, and resolve incidents and service requests via ServiceNow. Support end users with account management and access issues using Active Directory Entra/Microsoft Entra ID. Provide support across O365 and M365 applications. Escalate complex issues to L2 support where appropriate. Deliver excellent customer service and maintain clear communication with end users. Essential Skills & Experience: Proven experience in a service desk environment. Strong knowledge of Active Directory Entra/Microsoft Entra ID. Good understanding of O365 and M365. ServiceNow experience (essential). Strong communication and problem-solving skills. Please submit your CV for immediate consideration.
06/10/2025
Contractor
Service Desk Analyst - 1st/2nd Line Support Duration: 3 months (with potential extension) Location: Warrington, Cheshire (on-site) Rate: £220.00 per day (Inside IR35) We are seeking an experienced Service Desk Analyst to join a busy IT support team of six, working closely with L2 engineers and an SDM. This is an excellent opportunity to support a leading end client in Warrington on an initial 3-month contract, with the potential for extension. Key Responsibilities: Provide 1st line IT support and act as the first point of contact for technical issues. Log, manage, and resolve incidents and service requests via ServiceNow. Support end users with account management and access issues using Active Directory Entra/Microsoft Entra ID. Provide support across O365 and M365 applications. Escalate complex issues to L2 support where appropriate. Deliver excellent customer service and maintain clear communication with end users. Essential Skills & Experience: Proven experience in a service desk environment. Strong knowledge of Active Directory Entra/Microsoft Entra ID. Good understanding of O365 and M365. ServiceNow experience (essential). Strong communication and problem-solving skills. Please submit your CV for immediate consideration.
Reed Technology
Newcastle Upon Tyne, Tyne And Wear
IT Service Desk Analyst - Shift Pattern Based - 4 on/4 off(Days and Nights) Newcastle 3 Month Contract £ 25 Per Hour - INSIDE IR35 One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a 3 month assignment. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a 24/7 service desk, with the shifts being based on a 4 on, 4 off rotation. Initial day time shifts to co-ordinate training, with the implementation of night time shifts once you are up to speed. You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills . IT Service Call Management . Remote service . Active Directory Administration . Understanding of TCP/IP, DHCP and DNS. . IOS and android device setup and support . Microsoft Office 2010 and above . Printer Support . Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity, with a start date set immediately afterwards.
06/10/2025
Contractor
IT Service Desk Analyst - Shift Pattern Based - 4 on/4 off(Days and Nights) Newcastle 3 Month Contract £ 25 Per Hour - INSIDE IR35 One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a 3 month assignment. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a 24/7 service desk, with the shifts being based on a 4 on, 4 off rotation. Initial day time shifts to co-ordinate training, with the implementation of night time shifts once you are up to speed. You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills . IT Service Call Management . Remote service . Active Directory Administration . Understanding of TCP/IP, DHCP and DNS. . IOS and android device setup and support . Microsoft Office 2010 and above . Printer Support . Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity, with a start date set immediately afterwards.
Service Care Solutions - Housing
Bedford, Bedfordshire
Job Title: Senior Service Desk Analyst Location: Bedford, MK42 (Hybrid - minimum 50% in office) Contract: Permanent, Full-Time Start Date: ASAP Salary: £37,938 per annum Important - Please Read Before Applying Without the following skills, CVs will not be considered : Extensive, proven experience in a senior service desk / 2nd line role Strong expertise in ITSM tools, scripting, and automation Good knowledge of Microsoft 365 (AzureAD / Entra ID, Exchange Hybrid) Solid experience with Active Directory The Role We are seeking a Senior Service Desk Analyst to join our Technology team. This is a hands-on technical role that combines 1st line service desk responsibilities with advanced 2nd line support. You'll be supporting a wide range of technologies, mentoring junior colleagues, and contributing to projects and service improvements.Key Responsibilities Deliver 1st and 2nd line technical support for ICT incidents, service requests, and changes Ensure timely resolution of issues while meeting agreed SLAs Support and maintain user accounts, software deployments, and IT assets Proactively monitor system performance and contribute to KPI reporting Work closely with the Service Desk Lead on projects and service transitions Maintain and update the team's knowledge base and documentation Mentor and guide junior Service Desk staff Identify and implement service improvement opportunities Essential Criteria A-level (or equivalent) qualification in IT-related subject Extensive experience supporting desktops, laptops, mobile devices, printers, and servers Strong knowledge of Microsoft Azure, Office 365, and Teams Good working knowledge of networking concepts (DHCP, DNS, TCP/IP) Familiarity with virtualisation, SANs, and secure gateways Proven troubleshooting skills - able to resolve issues independently and collaboratively Excellent communication skills with both technical and non-technical users Organised, proactive, and able to prioritise a varied workload Previous contribution to IT projects (desirable) If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to .uk
03/10/2025
Full time
Job Title: Senior Service Desk Analyst Location: Bedford, MK42 (Hybrid - minimum 50% in office) Contract: Permanent, Full-Time Start Date: ASAP Salary: £37,938 per annum Important - Please Read Before Applying Without the following skills, CVs will not be considered : Extensive, proven experience in a senior service desk / 2nd line role Strong expertise in ITSM tools, scripting, and automation Good knowledge of Microsoft 365 (AzureAD / Entra ID, Exchange Hybrid) Solid experience with Active Directory The Role We are seeking a Senior Service Desk Analyst to join our Technology team. This is a hands-on technical role that combines 1st line service desk responsibilities with advanced 2nd line support. You'll be supporting a wide range of technologies, mentoring junior colleagues, and contributing to projects and service improvements.Key Responsibilities Deliver 1st and 2nd line technical support for ICT incidents, service requests, and changes Ensure timely resolution of issues while meeting agreed SLAs Support and maintain user accounts, software deployments, and IT assets Proactively monitor system performance and contribute to KPI reporting Work closely with the Service Desk Lead on projects and service transitions Maintain and update the team's knowledge base and documentation Mentor and guide junior Service Desk staff Identify and implement service improvement opportunities Essential Criteria A-level (or equivalent) qualification in IT-related subject Extensive experience supporting desktops, laptops, mobile devices, printers, and servers Strong knowledge of Microsoft Azure, Office 365, and Teams Good working knowledge of networking concepts (DHCP, DNS, TCP/IP) Familiarity with virtualisation, SANs, and secure gateways Proven troubleshooting skills - able to resolve issues independently and collaboratively Excellent communication skills with both technical and non-technical users Organised, proactive, and able to prioritise a varied workload Previous contribution to IT projects (desirable) If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to .uk
Contract Type: Interim Contract The role: We are seeking a Technical Support Analyst to provide high-quality, customer-focused IT support within a busy NHS environment. You will play a key role in ensuring that clinical and non-clinical teams receive timely and effective support with hardware, software and systems issues, enabling the smooth delivery of patient care. Key Responsibilities: Provide 1st and 2nd line IT support, diagnosing and resolving incidents efficiently. Configure, install and maintain hardware, software and networked devices. Liaise with third-party suppliers and escalate issues as appropriate. Support the implementation and testing of new systems, upgrades and patches. Ensure accurate logging and documentation of all incidents and service requests. Deliver excellent customer service, ensuring users are kept informed of progress. Adhere to NHS information governance, security and confidentiality standards. What the client is looking for: Strong experience in IT support within a large and complex environment, ideally NHS or public sector. Proven ability to troubleshoot hardware and software issues across multiple platforms. Excellent communication and interpersonal skills with a customer-first mindset. Ability to prioritise tasks effectively in a high-pressure environment. A proactive and resourceful approach to problem-solving. Desirable: Previous NHS experience. Knowledge of clinical systems and applications. ITIL qualification or understanding of IT service management frameworks. Experience supporting Windows, Active Directory, Office 365, and remote access solutions. How to Apply: Submit your CV and cover letter If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
03/10/2025
Contractor
Contract Type: Interim Contract The role: We are seeking a Technical Support Analyst to provide high-quality, customer-focused IT support within a busy NHS environment. You will play a key role in ensuring that clinical and non-clinical teams receive timely and effective support with hardware, software and systems issues, enabling the smooth delivery of patient care. Key Responsibilities: Provide 1st and 2nd line IT support, diagnosing and resolving incidents efficiently. Configure, install and maintain hardware, software and networked devices. Liaise with third-party suppliers and escalate issues as appropriate. Support the implementation and testing of new systems, upgrades and patches. Ensure accurate logging and documentation of all incidents and service requests. Deliver excellent customer service, ensuring users are kept informed of progress. Adhere to NHS information governance, security and confidentiality standards. What the client is looking for: Strong experience in IT support within a large and complex environment, ideally NHS or public sector. Proven ability to troubleshoot hardware and software issues across multiple platforms. Excellent communication and interpersonal skills with a customer-first mindset. Ability to prioritise tasks effectively in a high-pressure environment. A proactive and resourceful approach to problem-solving. Desirable: Previous NHS experience. Knowledge of clinical systems and applications. ITIL qualification or understanding of IT service management frameworks. Experience supporting Windows, Active Directory, Office 365, and remote access solutions. How to Apply: Submit your CV and cover letter If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Are you passionate about delivering excellent IT services and leading high-performing teams? Do you thrive in a hands-on leadership role where customer service, process improvement, and technical know-how all come together? We're looking for an IT Service Delivery Manager to take ownership of our 1st Line Service Desk and 2nd Line Technical Services Teams. This is a fantastic opportunity to shape the way IT support is delivered across a multi-site organisation, ensuring colleagues receive the very best service while driving continuous improvement and innovation. Customers are at the heart of the organisation, so you will be innovating ways your team are delivering service and putting user experience at the forefront of processes. What you'll be doing Leading, developing, and inspiring our Service Desk Analysts, ensuring excellent customer service at every interaction. Acting as a key escalation point for IT support queries, providing guidance, mentorship, and technical expertise. Driving service improvements by optimising processes, documentation, and knowledge sharing. Managing end-to-end IT asset lifecycle, ensuring compliance, governance, and effective use of tools like Microsoft Intune and Defender. Overseeing vendor and contractor performance, supporting procurement discussions, and ensuring value for the business. Monitoring key service metrics and taking proactive steps to improve them. Representing the Service Desk in senior IT forums, project service transitions, and Change Advisory Boards. Ensuring IT services align to the ITIL framework, with robust documentation and regular reviews. What we're looking for Proven experience leading a customer-focused IT team in a multi-site environment. Strong understanding of service management tools, asset management, and vendor governance. Knowledge of ITIL processes Technical knowledge across IT hardware, software, networks, telephony, and business applications - mainly Microsoft experience, within a hybrid Cloud environment. A track record of delivering service improvements, using automation and innovation to enhance user experience. Confident communicator who can influence at all levels and represent IT effectively across the organisation. This is an office based role in Birmingham, please do apply unless you are willing to work in the office on a full-time basis. Permanent opportunity Birmingham based office Salary £50,000 - £55,500 Benefits: up to 8% pension match, 25 days holiday + Bank Holidays, holiday allowance increasing with service up to 30x days max., annual professional body membership paid for, life cover, access to online retail discounts portal. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
02/10/2025
Full time
Are you passionate about delivering excellent IT services and leading high-performing teams? Do you thrive in a hands-on leadership role where customer service, process improvement, and technical know-how all come together? We're looking for an IT Service Delivery Manager to take ownership of our 1st Line Service Desk and 2nd Line Technical Services Teams. This is a fantastic opportunity to shape the way IT support is delivered across a multi-site organisation, ensuring colleagues receive the very best service while driving continuous improvement and innovation. Customers are at the heart of the organisation, so you will be innovating ways your team are delivering service and putting user experience at the forefront of processes. What you'll be doing Leading, developing, and inspiring our Service Desk Analysts, ensuring excellent customer service at every interaction. Acting as a key escalation point for IT support queries, providing guidance, mentorship, and technical expertise. Driving service improvements by optimising processes, documentation, and knowledge sharing. Managing end-to-end IT asset lifecycle, ensuring compliance, governance, and effective use of tools like Microsoft Intune and Defender. Overseeing vendor and contractor performance, supporting procurement discussions, and ensuring value for the business. Monitoring key service metrics and taking proactive steps to improve them. Representing the Service Desk in senior IT forums, project service transitions, and Change Advisory Boards. Ensuring IT services align to the ITIL framework, with robust documentation and regular reviews. What we're looking for Proven experience leading a customer-focused IT team in a multi-site environment. Strong understanding of service management tools, asset management, and vendor governance. Knowledge of ITIL processes Technical knowledge across IT hardware, software, networks, telephony, and business applications - mainly Microsoft experience, within a hybrid Cloud environment. A track record of delivering service improvements, using automation and innovation to enhance user experience. Confident communicator who can influence at all levels and represent IT effectively across the organisation. This is an office based role in Birmingham, please do apply unless you are willing to work in the office on a full-time basis. Permanent opportunity Birmingham based office Salary £50,000 - £55,500 Benefits: up to 8% pension match, 25 days holiday + Bank Holidays, holiday allowance increasing with service up to 30x days max., annual professional body membership paid for, life cover, access to online retail discounts portal. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Service Desk Team Lead Liverpool (Onsite, 5 days a week) £250-£350 p/day (IIR35) 3-6 month contract We're working with a leading legal sector client who is looking for a Service Desk Lead to join their IT team on an interim basis. This is a 3-6 month contract inside IR35 , covering while the client hires permanently. There is a strong chance this role could transition into a permanent position after the contract. As Service Desk Team Lead, you'll manage a small team providing 1st and 2nd Line IT support across the firm. You'll be responsible for daily operations, driving SLA performance, and remain hands-on with support when required. Rate: £250-£320p/day (IIR35) Duration: 3-6 months Based: Liverpool (5 days per week) Key Responsibilities: Lead and mentor a team of Service Desk Analysts. Oversee ticket queues and ensure SLAs are consistently met. Provide hands-on 1st/2nd line support (Windows, O365, AD, hardware, applications). Escalate issues and ensure timely resolution. Track and report on KPIs and team performance. Implement best practices in IT service delivery. What We're Looking For: Proven experience leading or supervising a Service Desk / IT Support team. Strong technical background in 1st and 2nd Line Support. Previous experience within the legal sector is desirable but not essential. Availability to start within 1-2 weeks. If this sounds like you, apply now! Service Desk Team Lead Liverpool (Onsite, 5 days a week) £250-£350 p/day (IIR35) 3-6 month contract Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
02/10/2025
Full time
Service Desk Team Lead Liverpool (Onsite, 5 days a week) £250-£350 p/day (IIR35) 3-6 month contract We're working with a leading legal sector client who is looking for a Service Desk Lead to join their IT team on an interim basis. This is a 3-6 month contract inside IR35 , covering while the client hires permanently. There is a strong chance this role could transition into a permanent position after the contract. As Service Desk Team Lead, you'll manage a small team providing 1st and 2nd Line IT support across the firm. You'll be responsible for daily operations, driving SLA performance, and remain hands-on with support when required. Rate: £250-£320p/day (IIR35) Duration: 3-6 months Based: Liverpool (5 days per week) Key Responsibilities: Lead and mentor a team of Service Desk Analysts. Oversee ticket queues and ensure SLAs are consistently met. Provide hands-on 1st/2nd line support (Windows, O365, AD, hardware, applications). Escalate issues and ensure timely resolution. Track and report on KPIs and team performance. Implement best practices in IT service delivery. What We're Looking For: Proven experience leading or supervising a Service Desk / IT Support team. Strong technical background in 1st and 2nd Line Support. Previous experience within the legal sector is desirable but not essential. Availability to start within 1-2 weeks. If this sounds like you, apply now! Service Desk Team Lead Liverpool (Onsite, 5 days a week) £250-£350 p/day (IIR35) 3-6 month contract Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Junior 1st Line Support Analyst 3 Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025. This temporary opportunity is working at our client's impressive HQ site in Warwickshire (hybrid/remote working options are available). As a 1st Line Support Analyst your position will align to our client's Datacentre Exit program (Netskope, CISCO Connect Anytime for VPN connection). Your role will be to reach out to a list of users to push through the change. The successful candidate doesn't need to be seasoned service desk professional; our client is happy to consider Graduates who are very technology competent and have a strong customer service background. You will be required to be on client site for the first 2 weeks of the assignment for training in Warwickshire; thereafter remote/hybrid working options are available. This position is a very customer facing role so strong communications are key. To be able to work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. Must be able to start by the 6th October for an initial period of 3 months; there is the potential opportunity for the role to extend into next year. Skills/Experience - Experience in a busy telephone based customer services environment Experience in a 1st line IT service desk/helpdesk role or customer services role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Demonstrable analytical and problem-solving skills Desirable: Some Datacentre/Cloud deployment experience If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
02/10/2025
Full time
Junior 1st Line Support Analyst 3 Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025. This temporary opportunity is working at our client's impressive HQ site in Warwickshire (hybrid/remote working options are available). As a 1st Line Support Analyst your position will align to our client's Datacentre Exit program (Netskope, CISCO Connect Anytime for VPN connection). Your role will be to reach out to a list of users to push through the change. The successful candidate doesn't need to be seasoned service desk professional; our client is happy to consider Graduates who are very technology competent and have a strong customer service background. You will be required to be on client site for the first 2 weeks of the assignment for training in Warwickshire; thereafter remote/hybrid working options are available. This position is a very customer facing role so strong communications are key. To be able to work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. Must be able to start by the 6th October for an initial period of 3 months; there is the potential opportunity for the role to extend into next year. Skills/Experience - Experience in a busy telephone based customer services environment Experience in a 1st line IT service desk/helpdesk role or customer services role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Demonstrable analytical and problem-solving skills Desirable: Some Datacentre/Cloud deployment experience If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Junior 1st Line Support Analyst 3 Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025. This temporary opportunity is working at our client's impressive HQ site in Warwickshire (hybrid/remote working options are available). As a 1st Line Support Analyst your position will align to our client's Datacentre Exit program (Netskope, CISCO Connect Anytime for VPN connection). Your role will be to reach out to a list of users to push through the change. The successful candidate doesn't need to be seasoned service desk professional; our client is happy to consider Graduates who are very technology competent and have a strong customer service background. You will be required to be on client site for the first 2 weeks of the assignment for training in Warwickshire; thereafter remote/hybrid working options are available. This position is a very customer facing role so strong communications are key. To be able to work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. Must be able to start by the 6th October for an initial period of 3 months; there is the potential opportunity for the role to extend into next year. Skills/Experience - Experience in a busy telephone based customer services environment Experience in a 1st line IT service desk/helpdesk role or customer services role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Demonstrable analytical and problem-solving skills Desirable: Some Datacentre/Cloud deployment experience If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
02/10/2025
Contractor
Junior 1st Line Support Analyst 3 Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025. This temporary opportunity is working at our client's impressive HQ site in Warwickshire (hybrid/remote working options are available). As a 1st Line Support Analyst your position will align to our client's Datacentre Exit program (Netskope, CISCO Connect Anytime for VPN connection). Your role will be to reach out to a list of users to push through the change. The successful candidate doesn't need to be seasoned service desk professional; our client is happy to consider Graduates who are very technology competent and have a strong customer service background. You will be required to be on client site for the first 2 weeks of the assignment for training in Warwickshire; thereafter remote/hybrid working options are available. This position is a very customer facing role so strong communications are key. To be able to work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. Must be able to start by the 6th October for an initial period of 3 months; there is the potential opportunity for the role to extend into next year. Skills/Experience - Experience in a busy telephone based customer services environment Experience in a 1st line IT service desk/helpdesk role or customer services role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Demonstrable analytical and problem-solving skills Desirable: Some Datacentre/Cloud deployment experience If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
01/10/2025
Contractor
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1technical assistance and support to our workforce end users located across the globe using a ServiceNow ticketing system and following the Business Technology policies and procedures. Makes regular proactive recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand and improve the end user experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role, with some additional IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline security clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with team and update Knowledge Base articles Willing to perform other reasonable IT related duties if required as requested by management ESSENTIAL SKILLS AND ATTRIBUTES Experience in an IT support or a similar technical role, with a strong background in system, network, and application support Experience with ServiceNow or similar IT ticketing systems Experience in customer-focused environments, providing high-quality technical support Ability to explain technical concepts to non-technical users Follow Security procedures and keep a vigilant eye for Cyber Security issues Excellent knowledge of service desk processes and functions in support of end-user computing needs Strong knowledge of troubleshooting Windows Desktop (10 & 11) and hands-on experience of Enterprise Hybrid environments: on-prem + Microsoft Azure Strong knowledge of current Microsoft 365 (inc. Office 365) desktop operating system and application software (adds, removes, password resets) - certification preferred but not essential (MS-100/101/102) Demonstrated knowledge of personal computer hardware configuration and setup Understanding of basic Networking and troubleshooting Basic understanding of IP addresses, DNS and what makes up an IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with Video Conferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent English written and verbal is required for this role) Desirable Skills: automation, scripting, low-code / no-code tooling (e.g. MS PowerPlatform)
01/10/2025
Contractor
We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1technical assistance and support to our workforce end users located across the globe using a ServiceNow ticketing system and following the Business Technology policies and procedures. Makes regular proactive recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand and improve the end user experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role, with some additional IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline security clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with team and update Knowledge Base articles Willing to perform other reasonable IT related duties if required as requested by management ESSENTIAL SKILLS AND ATTRIBUTES Experience in an IT support or a similar technical role, with a strong background in system, network, and application support Experience with ServiceNow or similar IT ticketing systems Experience in customer-focused environments, providing high-quality technical support Ability to explain technical concepts to non-technical users Follow Security procedures and keep a vigilant eye for Cyber Security issues Excellent knowledge of service desk processes and functions in support of end-user computing needs Strong knowledge of troubleshooting Windows Desktop (10 & 11) and hands-on experience of Enterprise Hybrid environments: on-prem + Microsoft Azure Strong knowledge of current Microsoft 365 (inc. Office 365) desktop operating system and application software (adds, removes, password resets) - certification preferred but not essential (MS-100/101/102) Demonstrated knowledge of personal computer hardware configuration and setup Understanding of basic Networking and troubleshooting Basic understanding of IP addresses, DNS and what makes up an IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with Video Conferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent English written and verbal is required for this role) Desirable Skills: automation, scripting, low-code / no-code tooling (e.g. MS PowerPlatform)
Service Desk Analyst Remote/Liverpool (on site once a week) £150 per day (Inside IR35) 4/6 months + A Client Services Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms
01/10/2025
Contractor
Service Desk Analyst Remote/Liverpool (on site once a week) £150 per day (Inside IR35) 4/6 months + A Client Services Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms
Job Title: Undergraduate Admissions Coordinator Department: Recruitment & Admissions Grade: Grade 5 Salary range: £24,285 - £27,131 per annum Working arrangements: Generally Monday - Friday 9am - 5pm, with some evening and weekend work. Recruitment & Admissions staff are currently hybrid working, and from 3 October staff will normally work on-site for a minimum of two days per week (40% of contracted hours), Monday - Friday. Closing date: 3rd October 2022 The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here The Role and the Department The Admissions Coordinator supports a professional, knowledgeable, effective and efficient admissions service delivering the University's strategic aims and targets and ensuring that University and external regulations and policies are adhered to. The post involves processing applications with a focus on certain departments and/or applicants, applying judgement to independently make criteria-based decisions. The post will take a lead within the admissions team on an area of work, identifying opportunities to make improvements where possible and then promoting these ideas to others. It also involves providing information, advice and guidance and developing positive working relationships with other staff within Recruitment and Admissions, across the wider University, and beyond. A commitment to maximising personal and team effectiveness and the principles of equality and diversity is essential. Occasional weekend/evening working will be required. This is to attend external events and assist with tasks such as open days and undergraduate confirmation. Due to the operational needs of the Office, annual leave is not permitted between the receipt of A level results and the 31st August each year, and the number of staff permitted to be on annual leave during September and other peak periods is restricted. Recruitment and Admissions Services Based in the Global Division, Recruitment and Admissions Services brings together a number of teams providing services in events, enquiry management, CRM, data analysis and forecasting, projects and compliance and admissions. It provides an essential service to the University in ensuring its financial sustainability and in delivering student number growth and increasing diversity in line with strategic aims and targets. We are the public face of the University in UK schools and colleges, through our contact with prospects, enquirers and applicants across the world and through our events programme. The team includes a range of professionals from a number of specialisms including administrators, decision makers, data analysts and forecasters, IT specialists, designers and marketers, events managers and recruiters. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: • 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days per year. The University closes between Christmas and New Year. • No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. • Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme. • On site nursery is available and children's clubs in the summer holidays. • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers). • There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. • The opportunity to take part in staff volunteering activities to make a difference in the local community • Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. • We offer generous pension schemes. Durham University is committed to equality diversity, inclusion and values Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply/Person Specification When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterix next to it, it may be given additional weighting when your application is considered. Your application should cover the following criteria: Essential Criteria 1. Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally. 2. Strong digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, and Microsoft 365 applications. 3. Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience). 4. Evidence of personal development to maintain skills. 5. Post-16 qualification or equivalent experience. 6. Relevant administrative experience in a busy, data driven, office environment. 7. Demonstrable ability to proactively work with team members to ensure the delivery of high quality services. 8. Demonstrable ability to provide advice and guidance to a range of customers and colleagues. 9. Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality. 10. Ability to solve problems as part of a team and resolve issues, plan solutions and make pragmatic decisions. 11. Ability to effectively network and exchange advice and information for development purposes. 12. Experience of working with complex administrative processes and requiring a high level of accuracy and attention to detail. 13. Ability to make criteria-based decisions and to think critically with sound judgement. Desirable Criteria 1. A good understanding of the student experience provided at Durham University 2. Knowledge and experience of Higher Education admissions processes, including making decisions on applications. How to apply To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don't forget to check if there is any weighted criteria (see above). While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. Submitting your application We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails What you are required to submit: • A CV..... click apply for full job details
24/09/2022
Full time
Job Title: Undergraduate Admissions Coordinator Department: Recruitment & Admissions Grade: Grade 5 Salary range: £24,285 - £27,131 per annum Working arrangements: Generally Monday - Friday 9am - 5pm, with some evening and weekend work. Recruitment & Admissions staff are currently hybrid working, and from 3 October staff will normally work on-site for a minimum of two days per week (40% of contracted hours), Monday - Friday. Closing date: 3rd October 2022 The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here The Role and the Department The Admissions Coordinator supports a professional, knowledgeable, effective and efficient admissions service delivering the University's strategic aims and targets and ensuring that University and external regulations and policies are adhered to. The post involves processing applications with a focus on certain departments and/or applicants, applying judgement to independently make criteria-based decisions. The post will take a lead within the admissions team on an area of work, identifying opportunities to make improvements where possible and then promoting these ideas to others. It also involves providing information, advice and guidance and developing positive working relationships with other staff within Recruitment and Admissions, across the wider University, and beyond. A commitment to maximising personal and team effectiveness and the principles of equality and diversity is essential. Occasional weekend/evening working will be required. This is to attend external events and assist with tasks such as open days and undergraduate confirmation. Due to the operational needs of the Office, annual leave is not permitted between the receipt of A level results and the 31st August each year, and the number of staff permitted to be on annual leave during September and other peak periods is restricted. Recruitment and Admissions Services Based in the Global Division, Recruitment and Admissions Services brings together a number of teams providing services in events, enquiry management, CRM, data analysis and forecasting, projects and compliance and admissions. It provides an essential service to the University in ensuring its financial sustainability and in delivering student number growth and increasing diversity in line with strategic aims and targets. We are the public face of the University in UK schools and colleges, through our contact with prospects, enquirers and applicants across the world and through our events programme. The team includes a range of professionals from a number of specialisms including administrators, decision makers, data analysts and forecasters, IT specialists, designers and marketers, events managers and recruiters. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: • 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days per year. The University closes between Christmas and New Year. • No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. • Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme. • On site nursery is available and children's clubs in the summer holidays. • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers). • There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. • The opportunity to take part in staff volunteering activities to make a difference in the local community • Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. • We offer generous pension schemes. Durham University is committed to equality diversity, inclusion and values Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply/Person Specification When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterix next to it, it may be given additional weighting when your application is considered. Your application should cover the following criteria: Essential Criteria 1. Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally. 2. Strong digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, and Microsoft 365 applications. 3. Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience). 4. Evidence of personal development to maintain skills. 5. Post-16 qualification or equivalent experience. 6. Relevant administrative experience in a busy, data driven, office environment. 7. Demonstrable ability to proactively work with team members to ensure the delivery of high quality services. 8. Demonstrable ability to provide advice and guidance to a range of customers and colleagues. 9. Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality. 10. Ability to solve problems as part of a team and resolve issues, plan solutions and make pragmatic decisions. 11. Ability to effectively network and exchange advice and information for development purposes. 12. Experience of working with complex administrative processes and requiring a high level of accuracy and attention to detail. 13. Ability to make criteria-based decisions and to think critically with sound judgement. Desirable Criteria 1. A good understanding of the student experience provided at Durham University 2. Knowledge and experience of Higher Education admissions processes, including making decisions on applications. How to apply To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don't forget to check if there is any weighted criteria (see above). While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. Submitting your application We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails What you are required to submit: • A CV..... click apply for full job details
Application Support, 2nd Line Support, Microsoft office, Impact Workforce, Active Directory, Exchange, Windows, PDA, Mobile Devices, Android An excellent opportunity has arisen with my client based on the Worcestershire/Birmingham borders - Redditch, we are looking for an Application Support Analyst - 1st/2nd Line Support Engineer who has experience with Impact Workforce (or a similar Workforce/Repairs management system) and strong skills in Microsoft Office. This role is a Hybrid role and will require you to be in the office 2 days per week. The main duties of the role will be to provide general support to users and their applications. This will include general 1st/2nd Line duties such as password resets, unlocking accounts, PDA/Mobile Device Application Management, creating reports/report writing and Call Queue Management to ensure calls are dealt with within the agreed SLA timelines. Any previous experience with Concept Impact Workforce and or Crystal Reports is highly desirable, but not essential. You will also be dealing with varied levels of users including Directors/CXO's, therefore you must have strong communication skills with the ability to prioritise your workload, whilst maintaining the highest level of professionalism. Please note that this role is inside IR35 and if successful, you will be required to go through an FCSA approved umbrella company.
21/09/2022
Contractor
Application Support, 2nd Line Support, Microsoft office, Impact Workforce, Active Directory, Exchange, Windows, PDA, Mobile Devices, Android An excellent opportunity has arisen with my client based on the Worcestershire/Birmingham borders - Redditch, we are looking for an Application Support Analyst - 1st/2nd Line Support Engineer who has experience with Impact Workforce (or a similar Workforce/Repairs management system) and strong skills in Microsoft Office. This role is a Hybrid role and will require you to be in the office 2 days per week. The main duties of the role will be to provide general support to users and their applications. This will include general 1st/2nd Line duties such as password resets, unlocking accounts, PDA/Mobile Device Application Management, creating reports/report writing and Call Queue Management to ensure calls are dealt with within the agreed SLA timelines. Any previous experience with Concept Impact Workforce and or Crystal Reports is highly desirable, but not essential. You will also be dealing with varied levels of users including Directors/CXO's, therefore you must have strong communication skills with the ability to prioritise your workload, whilst maintaining the highest level of professionalism. Please note that this role is inside IR35 and if successful, you will be required to go through an FCSA approved umbrella company.
Our Global FTSE 250 client are urgently seeking an IT Service Desk Analyst to join their team on a 9 months fixed term contract basis. As the IT Service Desk Analyst, you will be responsible for providing first/second level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes. Role accountabilities for an IT Service Desk Analyst: Act as a single point of contact for users regarding IT issues and queries Receiving, logging and managing tickets via the Manage Engine Tool Maintaining an Asset Database and tracking changes 1st and 2nd line support - troubleshooting of IT issues Escalate breached calls and high priority incidents Log all calls in the Service Desk Call Logging system Be active in shift left activities to the service desk Working with multiple teams and ITOC SME/ technical specialist to review alerts Skills and Experiences: Experience Supporting Office 365, Active Directory Minimum of 1 years previous experience in Contact Centre, Service Desk or similar environment Excellent communication/interpersonal skills Flexible and adaptable to changing business needs and processes Ability to prioritise/schedule work Good Analytical skill in problem solving
05/02/2022
Contractor
Our Global FTSE 250 client are urgently seeking an IT Service Desk Analyst to join their team on a 9 months fixed term contract basis. As the IT Service Desk Analyst, you will be responsible for providing first/second level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes. Role accountabilities for an IT Service Desk Analyst: Act as a single point of contact for users regarding IT issues and queries Receiving, logging and managing tickets via the Manage Engine Tool Maintaining an Asset Database and tracking changes 1st and 2nd line support - troubleshooting of IT issues Escalate breached calls and high priority incidents Log all calls in the Service Desk Call Logging system Be active in shift left activities to the service desk Working with multiple teams and ITOC SME/ technical specialist to review alerts Skills and Experiences: Experience Supporting Office 365, Active Directory Minimum of 1 years previous experience in Contact Centre, Service Desk or similar environment Excellent communication/interpersonal skills Flexible and adaptable to changing business needs and processes Ability to prioritise/schedule work Good Analytical skill in problem solving
1st Line Support Analyst - Reading ESP Global Services are currently recruiting a 1st line support analyst to join our Reading headquarters. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide 24/7. Reporting to the Global Service Desks Manager you will work on our global IT helpdesk providing 1st line support to a range of ESP's customers. Our service desk team in Reading support over 250 customers, diagnosing and resolving issues with their software, hardware and service. We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service. A snapshot of what you will be doing: * Respond to calls and emails, carrying out fault diagnosis, call vetting and technical support to provide 1st line ticket resolution or escalation * Identify and apply the correct priority, service level agreement and category whilst capturing a full detailed description of the issue. * Assign and escalate tickets to 2nd line support where tickets cannot be resolved on a first-line fix basis. * Proactively monitor, review and chase outstanding tickets to ensure they are responded to promptly and follow the correct contracted service levels. * Maintain high standards of customer service at all times to encourage an excellent customer experience. What are we looking for? * At least 1 years' experience in an IT support/ Service Desk Analyst role * Excellent use of MS Office products * Good understanding of IT networks and IT fundamentals * Self-motivated with a willingness to learn and adapt to any new change or situation * Very good verbal and written communication skills * Process driven with the ability to be innovative * Excellent inter-personal skills; ability to communicate with customers at all levels. ESP offers a basic salary between £21,000- £24,000 + pension, life assurance and access to ongoing training and career development. The Service Desk team offer 24x7 support so to be considered for this role you must be flexible with working day shifts. This role is working on a 4 on 4 off 12 hour shift basis covering the hours of 7am - 7pm Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
30/01/2022
Full time
1st Line Support Analyst - Reading ESP Global Services are currently recruiting a 1st line support analyst to join our Reading headquarters. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide 24/7. Reporting to the Global Service Desks Manager you will work on our global IT helpdesk providing 1st line support to a range of ESP's customers. Our service desk team in Reading support over 250 customers, diagnosing and resolving issues with their software, hardware and service. We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service. A snapshot of what you will be doing: * Respond to calls and emails, carrying out fault diagnosis, call vetting and technical support to provide 1st line ticket resolution or escalation * Identify and apply the correct priority, service level agreement and category whilst capturing a full detailed description of the issue. * Assign and escalate tickets to 2nd line support where tickets cannot be resolved on a first-line fix basis. * Proactively monitor, review and chase outstanding tickets to ensure they are responded to promptly and follow the correct contracted service levels. * Maintain high standards of customer service at all times to encourage an excellent customer experience. What are we looking for? * At least 1 years' experience in an IT support/ Service Desk Analyst role * Excellent use of MS Office products * Good understanding of IT networks and IT fundamentals * Self-motivated with a willingness to learn and adapt to any new change or situation * Very good verbal and written communication skills * Process driven with the ability to be innovative * Excellent inter-personal skills; ability to communicate with customers at all levels. ESP offers a basic salary between £21,000- £24,000 + pension, life assurance and access to ongoing training and career development. The Service Desk team offer 24x7 support so to be considered for this role you must be flexible with working day shifts. This role is working on a 4 on 4 off 12 hour shift basis covering the hours of 7am - 7pm Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
Service Desk Technician / £24,000 rising to £24,900 after probation / Home working and Office Based / Bristol outskirst free parking Day and Night shift rota as follows: 2 day shifts / office based and then 1 day off then 2 "Night" shifts / home based and the 3 days off on a rolling shift pattern. The company:Our client has grown from one software developer into a global brand. They develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. The team represent an eclectic mix of developers, creatives, analysts, strategists and technicians. The role:They are looking for a passionate individual to become part of a small and friendly Service Desk team. This is an opportunity to work for an established business with a great reputation within the marketplace. Reporting to the Service Desk Manager, this role is responsible for operating the company's software products globally and to resolve first line support queries for customers on all software products in line with service level agreements (SLAs). In this role, you will be working to support clients by carrying out time-critical checks on computer software and processes, whilst delivering efficient 1st line product support to customers across 4 continents. You will also handle daily computer security and help resolve system alerts, which will include liaising with teams across the company. Day to day Responsibilities:Provide service desk ticket, email and telephone support, resolving 1st line queries for all software productsPrioritise and diagnose issuesPerforming Oracle and Postgres tasks, and upgrading versions of our softwareMonitoring time critical batch processes and escalation of issuesTo process high value electronic payment to various banking services The Person:Ideally you should have previous IT service desk experience, however, we are open to applications from those with a passion for IT and high-quality customer service and or recent IT graduates too. You should have a good knowledge of Microsoft Office products as these are used daily in the role. Some experience with Linux operating systems and/or databases would be useful but not essential as these will form part of the training offered. You'll also need to be a good team player and be comfortable with working independently under pressure. It is essential that you have good attention to detail and able to multi-task accurately in completing tasks. The Benefits: Structured in-house training; Events and social activities; Employee Assistance Program (confidential free advice and access to counselling); Great working environment, including breakout areas, a games room and innovative new office space & free on-site car parking; Casual dress code; Non-contractual discretionary bonus scheme; Discounted gym memberships and in-house weekly yoga classes; Private Medical insurance with BUPA & Healthshield; 23 days annual leave.
10/11/2021
Full time
Service Desk Technician / £24,000 rising to £24,900 after probation / Home working and Office Based / Bristol outskirst free parking Day and Night shift rota as follows: 2 day shifts / office based and then 1 day off then 2 "Night" shifts / home based and the 3 days off on a rolling shift pattern. The company:Our client has grown from one software developer into a global brand. They develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. The team represent an eclectic mix of developers, creatives, analysts, strategists and technicians. The role:They are looking for a passionate individual to become part of a small and friendly Service Desk team. This is an opportunity to work for an established business with a great reputation within the marketplace. Reporting to the Service Desk Manager, this role is responsible for operating the company's software products globally and to resolve first line support queries for customers on all software products in line with service level agreements (SLAs). In this role, you will be working to support clients by carrying out time-critical checks on computer software and processes, whilst delivering efficient 1st line product support to customers across 4 continents. You will also handle daily computer security and help resolve system alerts, which will include liaising with teams across the company. Day to day Responsibilities:Provide service desk ticket, email and telephone support, resolving 1st line queries for all software productsPrioritise and diagnose issuesPerforming Oracle and Postgres tasks, and upgrading versions of our softwareMonitoring time critical batch processes and escalation of issuesTo process high value electronic payment to various banking services The Person:Ideally you should have previous IT service desk experience, however, we are open to applications from those with a passion for IT and high-quality customer service and or recent IT graduates too. You should have a good knowledge of Microsoft Office products as these are used daily in the role. Some experience with Linux operating systems and/or databases would be useful but not essential as these will form part of the training offered. You'll also need to be a good team player and be comfortable with working independently under pressure. It is essential that you have good attention to detail and able to multi-task accurately in completing tasks. The Benefits: Structured in-house training; Events and social activities; Employee Assistance Program (confidential free advice and access to counselling); Great working environment, including breakout areas, a games room and innovative new office space & free on-site car parking; Casual dress code; Non-contractual discretionary bonus scheme; Discounted gym memberships and in-house weekly yoga classes; Private Medical insurance with BUPA & Healthshield; 23 days annual leave.
