Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
14/05/2026
Full time
Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
02/04/2026
Full time
The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
As a User Experience Designer, Vice President - Commercial & Investment Bank, Trade & Working Capital You will design and deliver user-centred experiences for complex enterprise workflows. You'll work end-to-end-from discovery and qualitative interviews to interaction design, UI, prototyping, and shipped outcomes-partnering with Product Managers, Engineers, and design peers. This is an individual contributor role with no direct reports. You will lead by influence within a cross-functional pod, setting direction and quality while remaining deeply hands on. Job Responsibilities Own end-to-end user experience design for priority Trade & Working Capital journeys, from problem framing through final UI and post-launch iteration. Plan, conduct, and synthesise qualitative research interviews (user/stakeholder interviews, concept evaluations); translate insights into clear design opportunities and requirements. Create journey maps and service flows, define information architecture, and design interaction models that reduce complexity for expert users. Produce wireframes, high-fidelity designs, and interactive prototypes; iterate quickly based on feedback, usability testing, and data. Partner with Engineering to ensure feasible implementation, high-quality execution, and strong UX details (states, errors, empty states, edge cases). Contribute to our Trade & Working Capital digital experience vision, roadmap, prioritisation, and planning with PM/Engineering; advocate for user outcomes with evidence. Raise quality through critique and design reviews; provide guidance to more junior and/or external designers through feedback and lightweight mentoring. Required Qualifications, Capabilities, and Skills 5+ years of UX/Product Design experience (or equivalent expertise) delivering shipped work on complex products. Demonstrated ability to run qualitative interviews and synthesise findings into insights, journey implications, and design direction. Strong skills in interaction design, information architecture, and UI craft; able to handle complex, data-heavy enterprise workflows. Strong design direction, collaboration and facilitation skills with product and engineering; able to drive alignment and decision making in ambiguity. Excellent communication and executive-ready storytelling: can present work, rationale, and trade-offs succinctly. Technical literacy to design within constraints (component-based UI, platform considerations, integration constraints); able to work effectively with engineers. Preferred Qualifications, Capabilities, and Skills Experience in Trade Finance / Working Capital / Treasury / Payments/ Commercial Banking / Transaction Banking / Consumer Banking or similar regulated enterprise domains. Familiarity contributing to or evolving a design system. Accessibility and inclusive design advocacy (plus). Proficiency in Figma and modern prototyping workflows. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
14/07/2026
Full time
As a User Experience Designer, Vice President - Commercial & Investment Bank, Trade & Working Capital You will design and deliver user-centred experiences for complex enterprise workflows. You'll work end-to-end-from discovery and qualitative interviews to interaction design, UI, prototyping, and shipped outcomes-partnering with Product Managers, Engineers, and design peers. This is an individual contributor role with no direct reports. You will lead by influence within a cross-functional pod, setting direction and quality while remaining deeply hands on. Job Responsibilities Own end-to-end user experience design for priority Trade & Working Capital journeys, from problem framing through final UI and post-launch iteration. Plan, conduct, and synthesise qualitative research interviews (user/stakeholder interviews, concept evaluations); translate insights into clear design opportunities and requirements. Create journey maps and service flows, define information architecture, and design interaction models that reduce complexity for expert users. Produce wireframes, high-fidelity designs, and interactive prototypes; iterate quickly based on feedback, usability testing, and data. Partner with Engineering to ensure feasible implementation, high-quality execution, and strong UX details (states, errors, empty states, edge cases). Contribute to our Trade & Working Capital digital experience vision, roadmap, prioritisation, and planning with PM/Engineering; advocate for user outcomes with evidence. Raise quality through critique and design reviews; provide guidance to more junior and/or external designers through feedback and lightweight mentoring. Required Qualifications, Capabilities, and Skills 5+ years of UX/Product Design experience (or equivalent expertise) delivering shipped work on complex products. Demonstrated ability to run qualitative interviews and synthesise findings into insights, journey implications, and design direction. Strong skills in interaction design, information architecture, and UI craft; able to handle complex, data-heavy enterprise workflows. Strong design direction, collaboration and facilitation skills with product and engineering; able to drive alignment and decision making in ambiguity. Excellent communication and executive-ready storytelling: can present work, rationale, and trade-offs succinctly. Technical literacy to design within constraints (component-based UI, platform considerations, integration constraints); able to work effectively with engineers. Preferred Qualifications, Capabilities, and Skills Experience in Trade Finance / Working Capital / Treasury / Payments/ Commercial Banking / Transaction Banking / Consumer Banking or similar regulated enterprise domains. Familiarity contributing to or evolving a design system. Accessibility and inclusive design advocacy (plus). Proficiency in Figma and modern prototyping workflows. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Description About the Role As a Lead Delivery Manager, you'll be accountable for the successful delivery of complex digital projects. This could mean leading a small, intricate delivery with a focus on consultancy, a large programme with multiple delivery teams, or several smaller engagements. You may be the most senior line of project escalation or you might work with a delivery principal as part of a wider programme. You'll personify servant leadership, promoting a collaborative approach to ensure projects deliver the desired outcomes for users and customers. You'll work together with the team and stakeholders to identify and manage risks and issues. While you're an expert in agile delivery, you're also pragmatic, able to define a delivery approach and team shape that's appropriate for each specific situation, especially when working with public sector clients. You'll build trust with senior stakeholders, coaching clients throughout the delivery process and using your influence to continuously iterate and improve team processes. You'll also support Product Managers in defining and delivering against a roadmap, helping to monitor project progress and facilitate discussions about backlog priority, scope, and budget. Beyond your project work, you'll be a leader within Made Tech. This includes contributing to the Delivery Community of Practice, managing the performance and development of other delivery managers, and supporting recruitment efforts. You'll also play a key role in growing Made Tech's impact by expanding your professional network, contributing to thought leadership, and identifying new business opportunities. Key Responsibilities Project Level Delivery Assurance Accountable for ensuring delivery success, including scope, budget and quality Report to Heads of Delivery on a weekly basis the status of quality and risk Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives Ensure compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting) Ensure commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands) Hiring and Careers Support hiring activities including interviewing and outreach Management of Senior Delivery Managers including performance, progression and satisfaction Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for. Growing Made Tech's Impact Support bids, using your knowledge and experience to review and contribute to bids Ensure your clients are motivated to bring repeat business and recommend our services to others Identify opportunities for Made Tech to deliver value for the client beyond the current project Build relationships with stakeholders within your project, and engage with other experts in the organisation for example at the client Community of Practice Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events Community and Thought Leadership Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech Contribute to a set of centralised resources and templates for potential reuse Contribute to developing a thriving community of practice and shared identity Skills, Knowledge & Expertise Commercial Awareness: You can articulate project commercial fundamentals (SOWs, Purchase Orders, Gross Profit Margin, forecasting) and display accountability for managing these activities. You can demonstrate that a team is on track to meet the deliverables in a Statement of Work, and you can show how you're managing budget and burn down. Performance Management: You can quickly and effectively address performance issues, highlighting them to the Head of Delivery and supporting high performers towards successful promotions. You can manage both direct and indirect reports and maintain compliance with all expectations of line management. Risk and Quality Management: You can plan and implement risk management activities including identification, assessment, mitigation, and reporting to key stakeholders. You can ensure delivery teams have appropriate practices in place to define and meet required quality standards. Coaching and Consultancy: You can coach teams to successfully deliver projects and articulate the benefits of a wide variety of delivery approaches, including Kanban, Scrum, Scaled Agile, Waterfall, XP, and Design Sprints. You can describe the fundamentals of best practices in other capabilities like Security, DevOps, User Centred Design, and Data Ethics. You can also explain the GDS service standard and advocate for it with clients. You'll have experience designing and running workshops with clients, including gathering post-workshop feedback. Trust Building: You can build and maintain trust with your seniors, peers, juniors, and client stakeholders, with feedback to demonstrate this. Continuous Improvement: You respond positively to feedback and take corrective action to demonstrate continuous improvement. At this point, we hope you're feeling excited about Made Tech and the job opportunity. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. SC Eligibility An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice. Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you'd like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know. The groups are: antiracist-activists disability lgbtqiaplus-allies-and-activists neurodiversity parents-carers Womxn-in-tech Job Benefits 30 days Holiday - we offer 30 days of paid annual leave Flexible Working Hours - we are flexible with what hours you work Flexible Parental Leave - we offer flexible parental leave options Remote Working - we offer part time remote working for all our staff Paid counselling - we offer paid counselling as well as financial and legal advice About Made Tech Made Tech is on a mission to use technology to improve society - for everyone. We help organisations transform, deliver and manage world-class digital products and services. Today, you can see our services (and people!) in action, such as the design and build of the Homes for Ukraine service, delivered in 2 weeks. We're helping local authorities make it easier and quicker for people to log housing repairs online. By digitalising access to NHS services we're making it more accessible, such as children needing mental health support. All this great experience is enabling us to support new areas, like energy. We're helping to drive better environmental outcomes by improving network performance through real-time asset monitoring, which means less wasted energy. We were recently named as a finalist in the Raising the Bar for Workplace Transparency Award in the Shift People Awards. This is a recognition of our many great initiatives, such as our open-access employee handbook that we launched 5 years ago.
14/07/2026
Full time
Description About the Role As a Lead Delivery Manager, you'll be accountable for the successful delivery of complex digital projects. This could mean leading a small, intricate delivery with a focus on consultancy, a large programme with multiple delivery teams, or several smaller engagements. You may be the most senior line of project escalation or you might work with a delivery principal as part of a wider programme. You'll personify servant leadership, promoting a collaborative approach to ensure projects deliver the desired outcomes for users and customers. You'll work together with the team and stakeholders to identify and manage risks and issues. While you're an expert in agile delivery, you're also pragmatic, able to define a delivery approach and team shape that's appropriate for each specific situation, especially when working with public sector clients. You'll build trust with senior stakeholders, coaching clients throughout the delivery process and using your influence to continuously iterate and improve team processes. You'll also support Product Managers in defining and delivering against a roadmap, helping to monitor project progress and facilitate discussions about backlog priority, scope, and budget. Beyond your project work, you'll be a leader within Made Tech. This includes contributing to the Delivery Community of Practice, managing the performance and development of other delivery managers, and supporting recruitment efforts. You'll also play a key role in growing Made Tech's impact by expanding your professional network, contributing to thought leadership, and identifying new business opportunities. Key Responsibilities Project Level Delivery Assurance Accountable for ensuring delivery success, including scope, budget and quality Report to Heads of Delivery on a weekly basis the status of quality and risk Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives Ensure compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting) Ensure commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands) Hiring and Careers Support hiring activities including interviewing and outreach Management of Senior Delivery Managers including performance, progression and satisfaction Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for. Growing Made Tech's Impact Support bids, using your knowledge and experience to review and contribute to bids Ensure your clients are motivated to bring repeat business and recommend our services to others Identify opportunities for Made Tech to deliver value for the client beyond the current project Build relationships with stakeholders within your project, and engage with other experts in the organisation for example at the client Community of Practice Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events Community and Thought Leadership Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech Contribute to a set of centralised resources and templates for potential reuse Contribute to developing a thriving community of practice and shared identity Skills, Knowledge & Expertise Commercial Awareness: You can articulate project commercial fundamentals (SOWs, Purchase Orders, Gross Profit Margin, forecasting) and display accountability for managing these activities. You can demonstrate that a team is on track to meet the deliverables in a Statement of Work, and you can show how you're managing budget and burn down. Performance Management: You can quickly and effectively address performance issues, highlighting them to the Head of Delivery and supporting high performers towards successful promotions. You can manage both direct and indirect reports and maintain compliance with all expectations of line management. Risk and Quality Management: You can plan and implement risk management activities including identification, assessment, mitigation, and reporting to key stakeholders. You can ensure delivery teams have appropriate practices in place to define and meet required quality standards. Coaching and Consultancy: You can coach teams to successfully deliver projects and articulate the benefits of a wide variety of delivery approaches, including Kanban, Scrum, Scaled Agile, Waterfall, XP, and Design Sprints. You can describe the fundamentals of best practices in other capabilities like Security, DevOps, User Centred Design, and Data Ethics. You can also explain the GDS service standard and advocate for it with clients. You'll have experience designing and running workshops with clients, including gathering post-workshop feedback. Trust Building: You can build and maintain trust with your seniors, peers, juniors, and client stakeholders, with feedback to demonstrate this. Continuous Improvement: You respond positively to feedback and take corrective action to demonstrate continuous improvement. At this point, we hope you're feeling excited about Made Tech and the job opportunity. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. SC Eligibility An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice. Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you'd like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know. The groups are: antiracist-activists disability lgbtqiaplus-allies-and-activists neurodiversity parents-carers Womxn-in-tech Job Benefits 30 days Holiday - we offer 30 days of paid annual leave Flexible Working Hours - we are flexible with what hours you work Flexible Parental Leave - we offer flexible parental leave options Remote Working - we offer part time remote working for all our staff Paid counselling - we offer paid counselling as well as financial and legal advice About Made Tech Made Tech is on a mission to use technology to improve society - for everyone. We help organisations transform, deliver and manage world-class digital products and services. Today, you can see our services (and people!) in action, such as the design and build of the Homes for Ukraine service, delivered in 2 weeks. We're helping local authorities make it easier and quicker for people to log housing repairs online. By digitalising access to NHS services we're making it more accessible, such as children needing mental health support. All this great experience is enabling us to support new areas, like energy. We're helping to drive better environmental outcomes by improving network performance through real-time asset monitoring, which means less wasted energy. We were recently named as a finalist in the Raising the Bar for Workplace Transparency Award in the Shift People Awards. This is a recognition of our many great initiatives, such as our open-access employee handbook that we launched 5 years ago.
What role will you play? As a Vice President Business Analyst, you will be responsible for gathering and interpreting requirements, analyzing business processes, identifying risks and opportunities, and collaborating on solutions that drive measurable business impact and transform the way we work. Working closely with our Private Credit business in London and colleagues across the wider Data, Digital, Design and Engineering team, you will identify and prioritize digital solutions and support projects through to implementation. You will also document solutions with a focus on market trends, growth products and experiences of colleagues and clients. You will be a beacon for change management by defining and overseeing project structures, ensuring strong governance is maintained. What you offer Proven experience as a Business Analyst, including working as part of a product team in a scrum environment Prior experience in the financial services sector or a similarly regulated field, with a risk mindset. Experience in Private Credit / Private Assets is highly advantageous Experience implementing digital solutions, particularly those aimed at improving operational efficiencies Advanced analytical and problem solving skills, with a self starter approach and growth mindset Excellent communication and presentation skills, capable of engaging a wide range of internal and external stakeholders Prior exposure to working in cross disciplined teams and global time zones is also beneficial What we offer At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 1 wellbeing leave day per year and a minimum of 25 days of annual leave. 26 weeks' paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks' paid leave for secondary caregivers. Paid fertility leave for those undergoing or supporting fertility treatment. 2 days of paid volunteer leave and donation matching. Access to a wide range of salary sacrificing options. Benefits and initiatives to support your physical, mental and financial wellbeing including comprehensive medical and life insurance cover. Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services. Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription. Access to company funded emergency and backup dependent care services. Recognition and service awards. Hybrid and flexible working arrangements, dependent on role. Reimbursement for work from home equipment. About Macquarie Asset Management Macquarie Asset Management is a leading global asset manager trusted by institutions, individuals and communities to responsibly manage $A720 billion in assets. MAM provides clients with a diverse range of investment solutions that seek to deliver superior risk adjusted returns. All figures are as at 30 September 2025, excluding assets acquired by Nomura on 1 December 2025. Our commitment to diversity, equity and inclusion We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.
14/07/2026
Full time
What role will you play? As a Vice President Business Analyst, you will be responsible for gathering and interpreting requirements, analyzing business processes, identifying risks and opportunities, and collaborating on solutions that drive measurable business impact and transform the way we work. Working closely with our Private Credit business in London and colleagues across the wider Data, Digital, Design and Engineering team, you will identify and prioritize digital solutions and support projects through to implementation. You will also document solutions with a focus on market trends, growth products and experiences of colleagues and clients. You will be a beacon for change management by defining and overseeing project structures, ensuring strong governance is maintained. What you offer Proven experience as a Business Analyst, including working as part of a product team in a scrum environment Prior experience in the financial services sector or a similarly regulated field, with a risk mindset. Experience in Private Credit / Private Assets is highly advantageous Experience implementing digital solutions, particularly those aimed at improving operational efficiencies Advanced analytical and problem solving skills, with a self starter approach and growth mindset Excellent communication and presentation skills, capable of engaging a wide range of internal and external stakeholders Prior exposure to working in cross disciplined teams and global time zones is also beneficial What we offer At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 1 wellbeing leave day per year and a minimum of 25 days of annual leave. 26 weeks' paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks' paid leave for secondary caregivers. Paid fertility leave for those undergoing or supporting fertility treatment. 2 days of paid volunteer leave and donation matching. Access to a wide range of salary sacrificing options. Benefits and initiatives to support your physical, mental and financial wellbeing including comprehensive medical and life insurance cover. Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services. Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription. Access to company funded emergency and backup dependent care services. Recognition and service awards. Hybrid and flexible working arrangements, dependent on role. Reimbursement for work from home equipment. About Macquarie Asset Management Macquarie Asset Management is a leading global asset manager trusted by institutions, individuals and communities to responsibly manage $A720 billion in assets. MAM provides clients with a diverse range of investment solutions that seek to deliver superior risk adjusted returns. All figures are as at 30 September 2025, excluding assets acquired by Nomura on 1 December 2025. Our commitment to diversity, equity and inclusion We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.
We don't just believe in better. We make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Role/Team overview This role is an exciting opportunity to join us and lead the reporting and analytics capability within the Continuous Threat Exposure Management (CTEM) function. The Continuous Threat Exposure Reporting Manager is responsible for developing, automating, and delivering high-quality reporting across vulnerability management, secure configuration and attack surface management domains. This role plays a pivotal part in enabling the organisation to understand its exposure, prioritise remediation activities, and drive risk reduction at scale through data-driven insights. This is a chance to shape how exposure is measured and communicated across the organisation, leveraging automation, advanced analytics and machine learning to move from static reporting to proactive, intelligence-led decision support. What you'll do Design, develop and maintain reporting across Vulnerability Management, Secure Configuration, Attack Surface Management (ASM) and Exposure Validation. Produce reporting for operational teams, engineering teams and executive stakeholders. Consolidate and correlate data from multiple platforms to create a unified and prioritised exposure view. Develop dashboards covering exposure posture, remediation performance, SLA adherence and coverage. Automate reporting using scripting, SQL and data pipelines. Apply machine learning, artificial intelligence and other analytics to improve prioritisation and identify trends. Use data and reporting to identify high impact remediation activities Define reporting standards, KPIs and governance. Prepare reporting for senior management, both inside and outside of Global Cyber Security, on risk and exposure trends. What you'll bring Essential criteria: Experience in cyber security reporting, analytics or vulnerability management. Strong understanding of vulnerability, secure configuration, exposure validation and attack surface management. Experience integrating multiple data sources into reporting frameworks. Hands-on SQL experience. Scripting experience (Python, PowerShell or similar). Experience with reporting tools such as Power BI. Experience automating reporting pipelines. Experience with data lakes and big data solutions (e.g. Snowflake, Databricks or similar). Strong communication and stakeholder engagement skills. Desirable skills and experience: Knowledge of machine learning, artificial intelligence or advanced analytics. Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks . Here's a taster: Free Sky TV or NOW package , including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week. Your office base Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there's plenty of space to see your big ideas come to life. Here you'll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there's free onsite parking available for cars, motorbikes and bicycles. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We ' re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search on social media.
14/07/2026
Full time
We don't just believe in better. We make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Role/Team overview This role is an exciting opportunity to join us and lead the reporting and analytics capability within the Continuous Threat Exposure Management (CTEM) function. The Continuous Threat Exposure Reporting Manager is responsible for developing, automating, and delivering high-quality reporting across vulnerability management, secure configuration and attack surface management domains. This role plays a pivotal part in enabling the organisation to understand its exposure, prioritise remediation activities, and drive risk reduction at scale through data-driven insights. This is a chance to shape how exposure is measured and communicated across the organisation, leveraging automation, advanced analytics and machine learning to move from static reporting to proactive, intelligence-led decision support. What you'll do Design, develop and maintain reporting across Vulnerability Management, Secure Configuration, Attack Surface Management (ASM) and Exposure Validation. Produce reporting for operational teams, engineering teams and executive stakeholders. Consolidate and correlate data from multiple platforms to create a unified and prioritised exposure view. Develop dashboards covering exposure posture, remediation performance, SLA adherence and coverage. Automate reporting using scripting, SQL and data pipelines. Apply machine learning, artificial intelligence and other analytics to improve prioritisation and identify trends. Use data and reporting to identify high impact remediation activities Define reporting standards, KPIs and governance. Prepare reporting for senior management, both inside and outside of Global Cyber Security, on risk and exposure trends. What you'll bring Essential criteria: Experience in cyber security reporting, analytics or vulnerability management. Strong understanding of vulnerability, secure configuration, exposure validation and attack surface management. Experience integrating multiple data sources into reporting frameworks. Hands-on SQL experience. Scripting experience (Python, PowerShell or similar). Experience with reporting tools such as Power BI. Experience automating reporting pipelines. Experience with data lakes and big data solutions (e.g. Snowflake, Databricks or similar). Strong communication and stakeholder engagement skills. Desirable skills and experience: Knowledge of machine learning, artificial intelligence or advanced analytics. Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks . Here's a taster: Free Sky TV or NOW package , including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week. Your office base Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there's plenty of space to see your big ideas come to life. Here you'll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there's free onsite parking available for cars, motorbikes and bicycles. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We ' re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search on social media.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Product Designer in our digital customer experience team, you'll deliver high-quality designs, drive improvements to digital journeys, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy and portfolio design excellence across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Deliver world-class, intuitive, evidence-based experiences across web and native platforms Provide design vision and guidance, and use research insights and data to champion the customer voice and align it with business strategy. Partner with product managers, architects, analysts and engineers to ensure solutions meet user needs, business goals, and technical requirements. Run workshops, create user journey maps and champion AI tools to drive efficiency and creativity. Support delivery with a focus on accessibility, CX KPIs, and scalable design systems. What you'll bring: Proven experience delivering high-quality, accessible, large-scale digital products and services across responsive web and native applications while working in large design team Advanced Figma skills, including prototyping using tokens and variables, previous contribution to large-scale component libraries and auditing design files for clarity. Experience using research methods and lab/online platforms to conduct usability testing to understand customer needs, reduce friction and improve ease of use. Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys. Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
14/07/2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Product Designer in our digital customer experience team, you'll deliver high-quality designs, drive improvements to digital journeys, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy and portfolio design excellence across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Deliver world-class, intuitive, evidence-based experiences across web and native platforms Provide design vision and guidance, and use research insights and data to champion the customer voice and align it with business strategy. Partner with product managers, architects, analysts and engineers to ensure solutions meet user needs, business goals, and technical requirements. Run workshops, create user journey maps and champion AI tools to drive efficiency and creativity. Support delivery with a focus on accessibility, CX KPIs, and scalable design systems. What you'll bring: Proven experience delivering high-quality, accessible, large-scale digital products and services across responsive web and native applications while working in large design team Advanced Figma skills, including prototyping using tokens and variables, previous contribution to large-scale component libraries and auditing design files for clarity. Experience using research methods and lab/online platforms to conduct usability testing to understand customer needs, reduce friction and improve ease of use. Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys. Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. We're on a mission to make Sky smarter, faster, and more customer-centric by harnessing the power of AI. Sitting at the heart of Sky's Group Architecture function, the AI architecture team blends deep technical expertise with commercial focus to deliver next-gen AI solutions that power everything from customer agent knowledge to conversational AI. As an AI Solution Architect, you'll work alongside data scientists, product thinkers, and domain experts to shape the way Sky uses AI, Agents and large language models to unlock real value across the business. What you'll do Design Enterprise-Grade Solutions: Architect end-to-end systems using AI, Agent Frameworks and LLMs turning business problems into scalable, secure and performant technology blueprints. Partner Strategically: Engage with senior stakeholders across Sky to align AI capabilities with real commercial goals, applying your consulting mindset to shape strategic solutions. Bridge Tech and Business: Act as the connective tissue between engineering, data science, and business units ensuring clarity, alignment and momentum across the delivery lifecycle. Collaborate Cross Functionally: Work closely with developers, architects, project managers and data scientists to bring innovative AI products to life. Mitigate Risk by Design: Anticipate risks and embed security, compliance, and operational resilience into every solution from the ground up. Drive value and impact: steer business and engineering teams towards sustainable AI solutions that deliver real value for the business long term, avoiding duplication and tech debt. Document with Precision: Produce robust architectural documentation, data models, and specifications to guide successful implementation and handover. What you'll bring Proven experience architecting AI solutions in complex, enterprise environments especially involving Agentic, GenAI or LLM technologies. Strong working knowledge of cloud platforms (AWS, Azure, GCP) and their native AI tools and services. Background in consulting or business-facing solution design, with the ability to distil complex requirements into elegant cost-effective architectures. Programming experience and fluency with common AI/ML frameworks, services and deployment practices. Exceptional problem-solving skills and the ability to work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Excellent communication and stakeholder management skills; you're comfortable presenting to execs and collaborating across disciplines. A strategic, problem-solving mindset able to weigh technical trade-offs and drive high-value decisions Essential criteria: Strong solution architecture capability, including the ability to translate business problems into secure, scalable, resilient and cost-effective technology designs. Hands-on knowledge of at least one major cloud platform - AWS, Azure or GCP - including relevant AI, data, integration and deployment services. Desirable skills and experience: Experience with agentic AI patterns, orchestration frameworks, retrieval augmented generation, prompt engineering and responsible AI practices. Knowledge of data architecture, integration patterns, APIs, event-driven design and enterprise platforms used to connect AI solutions into production environments. Experience operating in agile delivery environments, supporting governance forums, architecture reviews and technical decision-making across multi-disciplinary teams. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Free Sky TV or NOW package , including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week. Your office space: Livingston Watermark House: Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To find out more about working with us, search on social media.
14/07/2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. We're on a mission to make Sky smarter, faster, and more customer-centric by harnessing the power of AI. Sitting at the heart of Sky's Group Architecture function, the AI architecture team blends deep technical expertise with commercial focus to deliver next-gen AI solutions that power everything from customer agent knowledge to conversational AI. As an AI Solution Architect, you'll work alongside data scientists, product thinkers, and domain experts to shape the way Sky uses AI, Agents and large language models to unlock real value across the business. What you'll do Design Enterprise-Grade Solutions: Architect end-to-end systems using AI, Agent Frameworks and LLMs turning business problems into scalable, secure and performant technology blueprints. Partner Strategically: Engage with senior stakeholders across Sky to align AI capabilities with real commercial goals, applying your consulting mindset to shape strategic solutions. Bridge Tech and Business: Act as the connective tissue between engineering, data science, and business units ensuring clarity, alignment and momentum across the delivery lifecycle. Collaborate Cross Functionally: Work closely with developers, architects, project managers and data scientists to bring innovative AI products to life. Mitigate Risk by Design: Anticipate risks and embed security, compliance, and operational resilience into every solution from the ground up. Drive value and impact: steer business and engineering teams towards sustainable AI solutions that deliver real value for the business long term, avoiding duplication and tech debt. Document with Precision: Produce robust architectural documentation, data models, and specifications to guide successful implementation and handover. What you'll bring Proven experience architecting AI solutions in complex, enterprise environments especially involving Agentic, GenAI or LLM technologies. Strong working knowledge of cloud platforms (AWS, Azure, GCP) and their native AI tools and services. Background in consulting or business-facing solution design, with the ability to distil complex requirements into elegant cost-effective architectures. Programming experience and fluency with common AI/ML frameworks, services and deployment practices. Exceptional problem-solving skills and the ability to work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Excellent communication and stakeholder management skills; you're comfortable presenting to execs and collaborating across disciplines. A strategic, problem-solving mindset able to weigh technical trade-offs and drive high-value decisions Essential criteria: Strong solution architecture capability, including the ability to translate business problems into secure, scalable, resilient and cost-effective technology designs. Hands-on knowledge of at least one major cloud platform - AWS, Azure or GCP - including relevant AI, data, integration and deployment services. Desirable skills and experience: Experience with agentic AI patterns, orchestration frameworks, retrieval augmented generation, prompt engineering and responsible AI practices. Knowledge of data architecture, integration patterns, APIs, event-driven design and enterprise platforms used to connect AI solutions into production environments. Experience operating in agile delivery environments, supporting governance forums, architecture reviews and technical decision-making across multi-disciplinary teams. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Free Sky TV or NOW package , including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week. Your office space: Livingston Watermark House: Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Who we are We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We're an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To find out more about working with us, search on social media.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Product Designer in our digital customer experience team, you'll deliver high-quality designs, drive improvements to digital journeys, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy and portfolio design excellence across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Deliver world-class, intuitive, evidence-based experiences across web and native platforms Provide design vision and guidance, and use research insights and data to champion the customer voice and align it with business strategy. Partner with product managers, architects, analysts and engineers to ensure solutions meet user needs, business goals, and technical requirements. Run workshops, create user journey maps and champion AI tools to drive efficiency and creativity. Support delivery with a focus on accessibility, CX KPIs, and scalable design systems. What you'll bring: Proven experience delivering high-quality, accessible, large-scale digital products and services across responsive web and native applications while working in large design team Advanced Figma skills, including prototyping using tokens and variables, previous contribution to large-scale component libraries and auditing design files for clarity. Experience using research methods and lab/online platforms to conduct usability testing to understand customer needs, reduce friction and improve ease of use. Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys. Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
14/07/2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Product Designer in our digital customer experience team, you'll deliver high-quality designs, drive improvements to digital journeys, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy and portfolio design excellence across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Deliver world-class, intuitive, evidence-based experiences across web and native platforms Provide design vision and guidance, and use research insights and data to champion the customer voice and align it with business strategy. Partner with product managers, architects, analysts and engineers to ensure solutions meet user needs, business goals, and technical requirements. Run workshops, create user journey maps and champion AI tools to drive efficiency and creativity. Support delivery with a focus on accessibility, CX KPIs, and scalable design systems. What you'll bring: Proven experience delivering high-quality, accessible, large-scale digital products and services across responsive web and native applications while working in large design team Advanced Figma skills, including prototyping using tokens and variables, previous contribution to large-scale component libraries and auditing design files for clarity. Experience using research methods and lab/online platforms to conduct usability testing to understand customer needs, reduce friction and improve ease of use. Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys. Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Product Support Manager - AiBC London - Onsite 2/3 days a week PERM Salary: £31,000-£34,000 We are seeking a proactive and analytical Product Support Manager to support a portfolio of global digital learning and assessment products. This is an exciting opportunity for a product operations and platform support professional who enjoys working at the intersection of Product, Operations, Technical Support, Data Analysis, and User Experience . The successful candidate will play a key role in ensuring digital learning and assessment platforms deliver an outstanding experience for learners, users, and stakeholders across multiple countries and time zones. You will work closely with Product Owners, developers, designers, content teams, and business stakeholders to support product development, manage testing activities, analyse platform performance, and drive continuous improvement. What you will be doing? Provide operational support for large-scale digital learning and assessment platforms. Manage and coordinate User Acceptance Testing (UAT), including test planning, execution, defect tracking, and feedback collection. Collaborate with Product Owners, developers, and stakeholders to support product enhancements, releases, and continuous improvement initiatives. Analyse platform data and user feedback using Excel, Power BI, and other reporting tools to identify trends and improvement opportunities. Create and maintain process documentation, standard operating procedures, and knowledge base resources. Develop and deliver high-quality training materials, including user guides, E-learning content, videos, and FAQs. Investigate, troubleshoot, and resolve technical platform issues, working closely with technical teams to implement solutions. Support the rollout of new features, processes, and platform changes across global teams and multiple time zones. Build and maintain effective relationships with internal and external stakeholders to ensure successful product delivery and adoption. Monitor platform performance and contribute to ongoing product development, optimisation, and operational excellence. Essential Skills Experience supporting operations for large-scale technical platforms. Strong Product Operations and Product Support experience. Experience conducting and managing User Acceptance Testing (UAT). Advanced Excel skills. Experience using Power BI and/or other reporting and analytics tools. Strong data analysis skills with the ability to interpret large datasets. Experience creating and maintaining process documentation. Ability to design and deliver training materials, user guides, FAQs, and E-learning content. Experience supporting digital learning, assessment, SaaS, or platform-based products. Strong technical troubleshooting and problem-solving skills. Excellent stakeholder management and communication skills. Fluent written and spoken English. Desirable Skills Experience with Learning Management Systems (LMS) or EdTech platforms. Experience in platform development environments. Knowledge of Agile delivery methodologies. Agile Project Management certification. Experience supporting digital assessment platforms. Understanding of online learning and assessment operations. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
14/07/2026
Full time
Product Support Manager - AiBC London - Onsite 2/3 days a week PERM Salary: £31,000-£34,000 We are seeking a proactive and analytical Product Support Manager to support a portfolio of global digital learning and assessment products. This is an exciting opportunity for a product operations and platform support professional who enjoys working at the intersection of Product, Operations, Technical Support, Data Analysis, and User Experience . The successful candidate will play a key role in ensuring digital learning and assessment platforms deliver an outstanding experience for learners, users, and stakeholders across multiple countries and time zones. You will work closely with Product Owners, developers, designers, content teams, and business stakeholders to support product development, manage testing activities, analyse platform performance, and drive continuous improvement. What you will be doing? Provide operational support for large-scale digital learning and assessment platforms. Manage and coordinate User Acceptance Testing (UAT), including test planning, execution, defect tracking, and feedback collection. Collaborate with Product Owners, developers, and stakeholders to support product enhancements, releases, and continuous improvement initiatives. Analyse platform data and user feedback using Excel, Power BI, and other reporting tools to identify trends and improvement opportunities. Create and maintain process documentation, standard operating procedures, and knowledge base resources. Develop and deliver high-quality training materials, including user guides, E-learning content, videos, and FAQs. Investigate, troubleshoot, and resolve technical platform issues, working closely with technical teams to implement solutions. Support the rollout of new features, processes, and platform changes across global teams and multiple time zones. Build and maintain effective relationships with internal and external stakeholders to ensure successful product delivery and adoption. Monitor platform performance and contribute to ongoing product development, optimisation, and operational excellence. Essential Skills Experience supporting operations for large-scale technical platforms. Strong Product Operations and Product Support experience. Experience conducting and managing User Acceptance Testing (UAT). Advanced Excel skills. Experience using Power BI and/or other reporting and analytics tools. Strong data analysis skills with the ability to interpret large datasets. Experience creating and maintaining process documentation. Ability to design and deliver training materials, user guides, FAQs, and E-learning content. Experience supporting digital learning, assessment, SaaS, or platform-based products. Strong technical troubleshooting and problem-solving skills. Excellent stakeholder management and communication skills. Fluent written and spoken English. Desirable Skills Experience with Learning Management Systems (LMS) or EdTech platforms. Experience in platform development environments. Knowledge of Agile delivery methodologies. Agile Project Management certification. Experience supporting digital assessment platforms. Understanding of online learning and assessment operations. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
• Lead end-to-end UX design: From discovery and concept through to polished, production-ready interfaces • Build and evolve our design system and component library, establishing consistent standards that scale as the product grows • Run user research, usability testing and stakeholder interviews to ground design decisions in real insight • Partner with Client Success Managers to translate client feedback and business requirements into user-centred design solutions Requirements Proven experience of UX/product design experience, ideally within a SaaS or digital product environment A portfolio that demonstrates strategic thinking, strong visual craft and a clear design process - not just polished deliverables Strong communication skills and the confidence to present and defend your design decisions to varied audiences, including clients The ability to work independently, managing and communicating your workload effectively A genuine curiosity about users, problems and systems ATS Optimization Keywords Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively - a feature exclusive to JobTailor job listings. Hard Skills UX Design User Research Usability Testing Design System Development Visual Design Prototyping Interaction Design Information Architecture User-Centered Design Design Process Soft Skills Strong Communication Skills Independent Work Curiosity Stakeholder Engagement Presentation Skills
14/07/2026
Full time
• Lead end-to-end UX design: From discovery and concept through to polished, production-ready interfaces • Build and evolve our design system and component library, establishing consistent standards that scale as the product grows • Run user research, usability testing and stakeholder interviews to ground design decisions in real insight • Partner with Client Success Managers to translate client feedback and business requirements into user-centred design solutions Requirements Proven experience of UX/product design experience, ideally within a SaaS or digital product environment A portfolio that demonstrates strategic thinking, strong visual craft and a clear design process - not just polished deliverables Strong communication skills and the confidence to present and defend your design decisions to varied audiences, including clients The ability to work independently, managing and communicating your workload effectively A genuine curiosity about users, problems and systems ATS Optimization Keywords Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively - a feature exclusive to JobTailor job listings. Hard Skills UX Design User Research Usability Testing Design System Development Visual Design Prototyping Interaction Design Information Architecture User-Centered Design Design Process Soft Skills Strong Communication Skills Independent Work Curiosity Stakeholder Engagement Presentation Skills
We are seeking a Product Manager to own the listening experience and audio operations at The Economist. This is a craft-focused role for someone who cares deeply about what great audio product feels like and who wants to go deep on making it excellent. About the role The Product Manager for Audio will own the quality and delivery of The Economist's listening experiences across our app, web, and third-party platforms. This means day to day responsibility for the in app and on web audio player, article narration and text to speech pipelines, podcast hosting and distribution via Acast, and how listeners find and engage with our audio on platforms including Spotify and Apple Podcasts. The role sits within a broader Audio and Video product team and reports to the Principal PM, Audio and Video. You will work closely with Editorial, Engineering and Analytics to make audio experiences that are reliable, engaging and worthy of The Economist's reputation. This is an individual contributor role suited to a PM who wants to own a meaningful product area with real depth, not someone looking to manage upward or own strategy from day one. Responsibilities Own the listening experience across our app, web and third party platforms, including player quality, playback reliability and the end to end listener journey. Lead delivery of article narration and text to speech scaling in partnership with Editorial and production teams. Manage podcast hosting and distribution via Acast, and our presence on listening platforms including Spotify and Apple Podcasts. Define and track success metrics for audio engagement, listening depth and habit formation. Work closely with Engineering on audio infrastructure decisions including streaming performance, content delivery and third party integrations. Partner with the Principal PM to feed insights from audio into the broader Audio and Video roadmap. Communicate progress, risks and priorities clearly to stakeholders across product, editorial and engineering. The ideal skills for this role Executor: You have shipped audio or media product features in a consumer app or digital platform, and you know how to get things done in a lean cross functional team. Detail oriented: You care about the craft of listening, noticing when playback continuity, buffering or interface clarity is slightly off. Subscription minded: You understand how listening habits drive long term subscriber value and make product decisions with engagement and retention in mind. Data informed: Comfortable defining success metrics, running experiments, and using data to make and defend product decisions. Editorially aware: Confident working with editorial colleagues, understanding their constraints, and balancing listener experience with journalistic standards. Collaborative: Works well within a small squad and across engineering, design and data science. Domain knowledge Audio product experience including in app and web players, narration pipelines, podcast hosting and distribution. Text to speech technologies and their application in editorial content products. Podcast hosting and distribution platforms such as Acast, and listener platforms including Spotify and Apple Podcasts. Engagement and retention metrics for audio formats. Multi platform product delivery across web, app and third party platforms. Enthusiasm for The Economist's mission, journalism and global audience. Working Arrangements The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required. What we offer Our benefits package is designed to support your wellbeing, growth, and work life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program. We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home. You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.
14/07/2026
Full time
We are seeking a Product Manager to own the listening experience and audio operations at The Economist. This is a craft-focused role for someone who cares deeply about what great audio product feels like and who wants to go deep on making it excellent. About the role The Product Manager for Audio will own the quality and delivery of The Economist's listening experiences across our app, web, and third-party platforms. This means day to day responsibility for the in app and on web audio player, article narration and text to speech pipelines, podcast hosting and distribution via Acast, and how listeners find and engage with our audio on platforms including Spotify and Apple Podcasts. The role sits within a broader Audio and Video product team and reports to the Principal PM, Audio and Video. You will work closely with Editorial, Engineering and Analytics to make audio experiences that are reliable, engaging and worthy of The Economist's reputation. This is an individual contributor role suited to a PM who wants to own a meaningful product area with real depth, not someone looking to manage upward or own strategy from day one. Responsibilities Own the listening experience across our app, web and third party platforms, including player quality, playback reliability and the end to end listener journey. Lead delivery of article narration and text to speech scaling in partnership with Editorial and production teams. Manage podcast hosting and distribution via Acast, and our presence on listening platforms including Spotify and Apple Podcasts. Define and track success metrics for audio engagement, listening depth and habit formation. Work closely with Engineering on audio infrastructure decisions including streaming performance, content delivery and third party integrations. Partner with the Principal PM to feed insights from audio into the broader Audio and Video roadmap. Communicate progress, risks and priorities clearly to stakeholders across product, editorial and engineering. The ideal skills for this role Executor: You have shipped audio or media product features in a consumer app or digital platform, and you know how to get things done in a lean cross functional team. Detail oriented: You care about the craft of listening, noticing when playback continuity, buffering or interface clarity is slightly off. Subscription minded: You understand how listening habits drive long term subscriber value and make product decisions with engagement and retention in mind. Data informed: Comfortable defining success metrics, running experiments, and using data to make and defend product decisions. Editorially aware: Confident working with editorial colleagues, understanding their constraints, and balancing listener experience with journalistic standards. Collaborative: Works well within a small squad and across engineering, design and data science. Domain knowledge Audio product experience including in app and web players, narration pipelines, podcast hosting and distribution. Text to speech technologies and their application in editorial content products. Podcast hosting and distribution platforms such as Acast, and listener platforms including Spotify and Apple Podcasts. Engagement and retention metrics for audio formats. Multi platform product delivery across web, app and third party platforms. Enthusiasm for The Economist's mission, journalism and global audience. Working Arrangements The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required. What we offer Our benefits package is designed to support your wellbeing, growth, and work life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program. We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home. You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.
A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Senior Product Designer You'll be part of the & App team within the Commercial directorate, creating innovative, effective and customer-focused digital experiences across British Airways' core digital channels. This team plays a vital role in shaping how millions of customers research, book and manage their journeys, ensuring experiences are intuitive, accessible and commercially effective. What you'll do: Drive adherence to design processes and quality standards across multiple product teams Mentor more junior design colleagues Ensure consistency across the wider customer experience Support delivery partners in adhering to processes, timelines and quality standards Design intuitive and effective product experiences informed by customer insight, data and business objectives Leverage customer research and testing methodologies to refine and optimise experiences throughout the design process Lead or participate in workshops to drive alignment, clarity and shared understanding amongst teams and stakeholders Map customer journeys and flows, developing experiences from early concepts through to market-ready solutions Communicate design rationale and justify design decisions to teams and stakeholders Use prototypes, journeys, flows and other artefacts to explore ideas, validate assumptions and communicate design intent Collaborate with Product Owners, developers and scrum team members throughout the product development lifecycle Ensure design solutions align with British Airways standards, accessibility requirements and platform design patterns Socialise work early and often to gather feedback and build alignment Design and maintain components, interactions, transitions and design patterns within the Design System What you'll bring to British Airways: Advanced skills in modern design and prototyping tools, including Figma Deep understanding of customer needs, behaviours and motivations Expertise in human-centred design and Design Thinking methodologies Strong understanding of how research, testing and analytics support the design process Ability to communicate design concepts through sketches, storyboards and interactive prototypes Experience working with and evolving Design Systems Strong interpersonal skills and ability to collaborate across multiple disciplines Customer-centred and evidence-driven mindset Strong product thinking and commercial awareness Collaborative and influential approach Curious, analytical and comfortable working in ambiguity Strategic thinker with strong attention to detail Confident communicator able to engage stakeholders at all levels Outcome-focused approach balancing long-term vision with delivery needs Commitment to accessibility, inclusivity and design quality Proactive approach to identifying opportunities, risks and improvements Passion for supporting the growth and development of others Your experience: 5+ years' experience in UX or Product Design delivering digital product experiences Portfolio demonstrating elegant and intuitive digital product design solutions Experience building multi-channel, device-agnostic digital products Experience working in multidisciplinary teams alongside developers, product managers and stakeholders Fluent in Figma, Zeplin, Miro and other modern design tools Experience working on consumer-facing, revenue-generating products Experience mentoring colleagues or leading design activity Experience delivering mobile application features and product enhancements What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
14/07/2026
Full time
A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Senior Product Designer You'll be part of the & App team within the Commercial directorate, creating innovative, effective and customer-focused digital experiences across British Airways' core digital channels. This team plays a vital role in shaping how millions of customers research, book and manage their journeys, ensuring experiences are intuitive, accessible and commercially effective. What you'll do: Drive adherence to design processes and quality standards across multiple product teams Mentor more junior design colleagues Ensure consistency across the wider customer experience Support delivery partners in adhering to processes, timelines and quality standards Design intuitive and effective product experiences informed by customer insight, data and business objectives Leverage customer research and testing methodologies to refine and optimise experiences throughout the design process Lead or participate in workshops to drive alignment, clarity and shared understanding amongst teams and stakeholders Map customer journeys and flows, developing experiences from early concepts through to market-ready solutions Communicate design rationale and justify design decisions to teams and stakeholders Use prototypes, journeys, flows and other artefacts to explore ideas, validate assumptions and communicate design intent Collaborate with Product Owners, developers and scrum team members throughout the product development lifecycle Ensure design solutions align with British Airways standards, accessibility requirements and platform design patterns Socialise work early and often to gather feedback and build alignment Design and maintain components, interactions, transitions and design patterns within the Design System What you'll bring to British Airways: Advanced skills in modern design and prototyping tools, including Figma Deep understanding of customer needs, behaviours and motivations Expertise in human-centred design and Design Thinking methodologies Strong understanding of how research, testing and analytics support the design process Ability to communicate design concepts through sketches, storyboards and interactive prototypes Experience working with and evolving Design Systems Strong interpersonal skills and ability to collaborate across multiple disciplines Customer-centred and evidence-driven mindset Strong product thinking and commercial awareness Collaborative and influential approach Curious, analytical and comfortable working in ambiguity Strategic thinker with strong attention to detail Confident communicator able to engage stakeholders at all levels Outcome-focused approach balancing long-term vision with delivery needs Commitment to accessibility, inclusivity and design quality Proactive approach to identifying opportunities, risks and improvements Passion for supporting the growth and development of others Your experience: 5+ years' experience in UX or Product Design delivering digital product experiences Portfolio demonstrating elegant and intuitive digital product design solutions Experience building multi-channel, device-agnostic digital products Experience working in multidisciplinary teams alongside developers, product managers and stakeholders Fluent in Figma, Zeplin, Miro and other modern design tools Experience working on consumer-facing, revenue-generating products Experience mentoring colleagues or leading design activity Experience delivering mobile application features and product enhancements What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Automation Test Lead Central Leeds Hybrid (3 days/week onsite) 60,000 - 70,000 + Excellent Benefits Package + EV Scheme We're working with a growing consultancy that delivers large-scale web applications and digital platforms for well-known public sector and enterprise organisations across the UK. As they continue to invest in their engineering capability, they're looking for an Automation Test Lead to drive automation strategy, lead a talented QA team, and help embed quality throughout the software development lifecycle. This Automation Test Lead is a hands-on leadership role with genuine influence over automation frameworks, testing standards and QA best practice across a diverse portfolio of digital projects. Benefits 60,000 - 70,000 salary Hybrid working (3 days onsite) 33 days holiday (including bank holidays) Flexible working Dedicated training budget and certification support Health, wellbeing and financial benefits Cycle to Work and Electric Vehicle schemes The Role Lead, mentor and develop a team of QA Engineers Own and evolve the automation testing strategy Design and enhance automation frameworks using Selenium or Playwright Collaborate with Software Engineers, Product Owners and stakeholders to embed quality throughout the SDLC Drive automation maturity, CI/CD integration and continuous improvement About You Strong background in software test automation Commercial experience with Selenium or Playwright Experience designing and implementing automation frameworks Previous leadership or mentoring experience (or ready to step into a Lead role) Excellent communication and stakeholder management skills Consultancy or client-facing software delivery experience would be advantageous Why Join? This is an opportunity to shape the future of QA within a business that genuinely invests in engineering. You'll work across varied, technically interesting projects, influence automation strategy, and join a collaborative environment that values quality, continuous improvement and professional development. Automation Test Lead - Test Manager - QA Lead - Software Testing - Software Tester - Automation Tester - Test manager - Selenium - Playwright - Azure - DevOps - Postman - Testing - QA
14/07/2026
Full time
Automation Test Lead Central Leeds Hybrid (3 days/week onsite) 60,000 - 70,000 + Excellent Benefits Package + EV Scheme We're working with a growing consultancy that delivers large-scale web applications and digital platforms for well-known public sector and enterprise organisations across the UK. As they continue to invest in their engineering capability, they're looking for an Automation Test Lead to drive automation strategy, lead a talented QA team, and help embed quality throughout the software development lifecycle. This Automation Test Lead is a hands-on leadership role with genuine influence over automation frameworks, testing standards and QA best practice across a diverse portfolio of digital projects. Benefits 60,000 - 70,000 salary Hybrid working (3 days onsite) 33 days holiday (including bank holidays) Flexible working Dedicated training budget and certification support Health, wellbeing and financial benefits Cycle to Work and Electric Vehicle schemes The Role Lead, mentor and develop a team of QA Engineers Own and evolve the automation testing strategy Design and enhance automation frameworks using Selenium or Playwright Collaborate with Software Engineers, Product Owners and stakeholders to embed quality throughout the SDLC Drive automation maturity, CI/CD integration and continuous improvement About You Strong background in software test automation Commercial experience with Selenium or Playwright Experience designing and implementing automation frameworks Previous leadership or mentoring experience (or ready to step into a Lead role) Excellent communication and stakeholder management skills Consultancy or client-facing software delivery experience would be advantageous Why Join? This is an opportunity to shape the future of QA within a business that genuinely invests in engineering. You'll work across varied, technically interesting projects, influence automation strategy, and join a collaborative environment that values quality, continuous improvement and professional development. Automation Test Lead - Test Manager - QA Lead - Software Testing - Software Tester - Automation Tester - Test manager - Selenium - Playwright - Azure - DevOps - Postman - Testing - QA
DWP. Digital with Purpose. We are looking for an Senior IT Service Manger to join our community of tech experts in DWP Digital. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Proven track record as an experienced Service Management professional with a solid understanding of ITSM frameworks such as ITIL v4, COBIT or ISO20000. Demonstrable experience of driving service improvement initiatives and embedding continuous improvement practices. Experience measuring, analysing and assuring service performance against agreed targets, including SLAs, OLAs and XLAs. Significant experience building and maintaining effective relationships with senior stakeholders and suppliers, managing competing priorities to achieve successful service outcomes. You and your role As a Senior IT Service Manager within our Mobile Services team, you'll play a key role in ensuring new products, features and enhancements are successfully transitioned into live service for more than 18,000 colleagues across DWP. Working in a product-led environment, you'll act as the bridge between delivery teams, service operations, suppliers and stakeholders, ensuring service requirements are considered from the earliest stages of development. You'll lead service readiness, transition planning and go-live activities, helping to deliver secure, supportable and user-focused services. Alongside service design and transition, you'll contribute to wider ITSM activities including change, incident and problem management, while driving continual improvement and operational excellence. Strong communication and stakeholder management skills will be essential as you bring teams together to deliver successful outcomes. Details. Wages. Perks. Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%). Pay: We offer competitive pay for this role of £44,447 Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 per year. Holidays: A generous leave package starting at 25 days rising to 26 days after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just three stages: Apply: complete your application on Civil Service Jobs. Interview: A single stage interview online. CLICK APPLY for more information and to start your application
14/07/2026
Full time
DWP. Digital with Purpose. We are looking for an Senior IT Service Manger to join our community of tech experts in DWP Digital. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Proven track record as an experienced Service Management professional with a solid understanding of ITSM frameworks such as ITIL v4, COBIT or ISO20000. Demonstrable experience of driving service improvement initiatives and embedding continuous improvement practices. Experience measuring, analysing and assuring service performance against agreed targets, including SLAs, OLAs and XLAs. Significant experience building and maintaining effective relationships with senior stakeholders and suppliers, managing competing priorities to achieve successful service outcomes. You and your role As a Senior IT Service Manager within our Mobile Services team, you'll play a key role in ensuring new products, features and enhancements are successfully transitioned into live service for more than 18,000 colleagues across DWP. Working in a product-led environment, you'll act as the bridge between delivery teams, service operations, suppliers and stakeholders, ensuring service requirements are considered from the earliest stages of development. You'll lead service readiness, transition planning and go-live activities, helping to deliver secure, supportable and user-focused services. Alongside service design and transition, you'll contribute to wider ITSM activities including change, incident and problem management, while driving continual improvement and operational excellence. Strong communication and stakeholder management skills will be essential as you bring teams together to deliver successful outcomes. Details. Wages. Perks. Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%). Pay: We offer competitive pay for this role of £44,447 Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 per year. Holidays: A generous leave package starting at 25 days rising to 26 days after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just three stages: Apply: complete your application on Civil Service Jobs. Interview: A single stage interview online. CLICK APPLY for more information and to start your application
Job Title Lead Service Designer Pay up to £75,026 - £80,267 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. DWP Digital and Transformation Group offers rewarding careers for people who want to use their skills to make a meaningful difference to society. As part of the UK's largest government department, we support millions of people every day through essential products services and payments. We are looking for a confident, inquisitive and collaborative Lead Service Designer to help shape the future of these services. You will work across Working Age Services and the wider department to identify and understand complex problems, collaborate with multidisciplinary teams and test and refine solutions that improve outcomes for citizens. You'll need strong facilitation skills to bring teams and stakeholders together, create shared understanding and drive innovation through user-centred design and emerging technologies. We've got a supportive user-centred design community committed to creating accessible services that meet the needs of all users. As a Lead Service Designer, you will also play an important leadership role, mentoring others and helping to develop service design capability across the organisation. What skills, knowledge and experience will you need? Significant experience designing and delivering end-to-end services that address complex user, business and organisational challenges. Strong service design expertise, with the ability to use evidence and insight to shape services that achieve user and organisational outcomes. Excellent communication and stakeholder engagement skills, with experience influencing senior leaders and championing user-centred design. Experience establishing and maintaining collaborative ways of working that enable multidisciplinary teams to deliver effective service design outcomes. Experience working with policy and strategy teams is also highly desirable, as a key aspect of the role will involve helping to shape our approach to emerging policy areas. You and your role As a Lead Service Designer, you will help shape the future of DWP's Working Age Services by bringing together user needs, policy and business priorities to design services that deliver better outcomes. Working Age Services develops and operates products and services that support millions of people. This includes the Work Hub - a suite of digital tools that helps people understand their skills, explore careers, identify development opportunities, access training and move into work. We also deliver Universal Credit and other benefit payment systems, supporting more than 8 million people and forming part of the UK's national critical infrastructure. A champion of user-centred design, you'll work closely with Product Managers, policy colleagues and multidisciplinary teams, using evidence, insight and research to shape services, influence strategic decisions and improve end-to-end user experiences. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Leeds or Manchester whatever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub. Pay: We offer competitive pay from £75,026 - £80,267 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £23,253 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
14/07/2026
Full time
Job Title Lead Service Designer Pay up to £75,026 - £80,267 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. DWP Digital and Transformation Group offers rewarding careers for people who want to use their skills to make a meaningful difference to society. As part of the UK's largest government department, we support millions of people every day through essential products services and payments. We are looking for a confident, inquisitive and collaborative Lead Service Designer to help shape the future of these services. You will work across Working Age Services and the wider department to identify and understand complex problems, collaborate with multidisciplinary teams and test and refine solutions that improve outcomes for citizens. You'll need strong facilitation skills to bring teams and stakeholders together, create shared understanding and drive innovation through user-centred design and emerging technologies. We've got a supportive user-centred design community committed to creating accessible services that meet the needs of all users. As a Lead Service Designer, you will also play an important leadership role, mentoring others and helping to develop service design capability across the organisation. What skills, knowledge and experience will you need? Significant experience designing and delivering end-to-end services that address complex user, business and organisational challenges. Strong service design expertise, with the ability to use evidence and insight to shape services that achieve user and organisational outcomes. Excellent communication and stakeholder engagement skills, with experience influencing senior leaders and championing user-centred design. Experience establishing and maintaining collaborative ways of working that enable multidisciplinary teams to deliver effective service design outcomes. Experience working with policy and strategy teams is also highly desirable, as a key aspect of the role will involve helping to shape our approach to emerging policy areas. You and your role As a Lead Service Designer, you will help shape the future of DWP's Working Age Services by bringing together user needs, policy and business priorities to design services that deliver better outcomes. Working Age Services develops and operates products and services that support millions of people. This includes the Work Hub - a suite of digital tools that helps people understand their skills, explore careers, identify development opportunities, access training and move into work. We also deliver Universal Credit and other benefit payment systems, supporting more than 8 million people and forming part of the UK's national critical infrastructure. A champion of user-centred design, you'll work closely with Product Managers, policy colleagues and multidisciplinary teams, using evidence, insight and research to shape services, influence strategic decisions and improve end-to-end user experiences. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Leeds or Manchester whatever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub. Pay: We offer competitive pay from £75,026 - £80,267 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £23,253 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Job Title Lead Service Designer Pay up to £75,026 - £80,267 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. DWP Digital and Transformation Group offers rewarding careers for people who want to use their skills to make a meaningful difference to society. As part of the UK's largest government department, we support millions of people every day through essential products services and payments. We are looking for a confident, inquisitive and collaborative Lead Service Designer to help shape the future of these services. You will work across Working Age Services and the wider department to identify and understand complex problems, collaborate with multidisciplinary teams and test and refine solutions that improve outcomes for citizens. You'll need strong facilitation skills to bring teams and stakeholders together, create shared understanding and drive innovation through user-centred design and emerging technologies. We've got a supportive user-centred design community committed to creating accessible services that meet the needs of all users. As a Lead Service Designer, you will also play an important leadership role, mentoring others and helping to develop service design capability across the organisation. What skills, knowledge and experience will you need? Significant experience designing and delivering end-to-end services that address complex user, business and organisational challenges. Strong service design expertise, with the ability to use evidence and insight to shape services that achieve user and organisational outcomes. Excellent communication and stakeholder engagement skills, with experience influencing senior leaders and championing user-centred design. Experience establishing and maintaining collaborative ways of working that enable multidisciplinary teams to deliver effective service design outcomes. Experience working with policy and strategy teams is also highly desirable, as a key aspect of the role will involve helping to shape our approach to emerging policy areas. You and your role As a Lead Service Designer, you will help shape the future of DWP's Working Age Services by bringing together user needs, policy and business priorities to design services that deliver better outcomes. Working Age Services develops and operates products and services that support millions of people. This includes the Work Hub - a suite of digital tools that helps people understand their skills, explore careers, identify development opportunities, access training and move into work. We also deliver Universal Credit and other benefit payment systems, supporting more than 8 million people and forming part of the UK's national critical infrastructure. A champion of user-centred design, you'll work closely with Product Managers, policy colleagues and multidisciplinary teams, using evidence, insight and research to shape services, influence strategic decisions and improve end-to-end user experiences. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Leeds or Manchester whatever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub. Pay: We offer competitive pay from £75,026 - £80,267 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £23,253 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
14/07/2026
Full time
Job Title Lead Service Designer Pay up to £75,026 - £80,267 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. DWP Digital and Transformation Group offers rewarding careers for people who want to use their skills to make a meaningful difference to society. As part of the UK's largest government department, we support millions of people every day through essential products services and payments. We are looking for a confident, inquisitive and collaborative Lead Service Designer to help shape the future of these services. You will work across Working Age Services and the wider department to identify and understand complex problems, collaborate with multidisciplinary teams and test and refine solutions that improve outcomes for citizens. You'll need strong facilitation skills to bring teams and stakeholders together, create shared understanding and drive innovation through user-centred design and emerging technologies. We've got a supportive user-centred design community committed to creating accessible services that meet the needs of all users. As a Lead Service Designer, you will also play an important leadership role, mentoring others and helping to develop service design capability across the organisation. What skills, knowledge and experience will you need? Significant experience designing and delivering end-to-end services that address complex user, business and organisational challenges. Strong service design expertise, with the ability to use evidence and insight to shape services that achieve user and organisational outcomes. Excellent communication and stakeholder engagement skills, with experience influencing senior leaders and championing user-centred design. Experience establishing and maintaining collaborative ways of working that enable multidisciplinary teams to deliver effective service design outcomes. Experience working with policy and strategy teams is also highly desirable, as a key aspect of the role will involve helping to shape our approach to emerging policy areas. You and your role As a Lead Service Designer, you will help shape the future of DWP's Working Age Services by bringing together user needs, policy and business priorities to design services that deliver better outcomes. Working Age Services develops and operates products and services that support millions of people. This includes the Work Hub - a suite of digital tools that helps people understand their skills, explore careers, identify development opportunities, access training and move into work. We also deliver Universal Credit and other benefit payment systems, supporting more than 8 million people and forming part of the UK's national critical infrastructure. A champion of user-centred design, you'll work closely with Product Managers, policy colleagues and multidisciplinary teams, using evidence, insight and research to shape services, influence strategic decisions and improve end-to-end user experiences. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Leeds or Manchester whatever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub. Pay: We offer competitive pay from £75,026 - £80,267 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £23,253 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Job Title Lead Service Designer Pay up to £75,026 - £80,267 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. DWP Digital and Transformation Group offers rewarding careers for people who want to use their skills to make a meaningful difference to society. As part of the UK's largest government department, we support millions of people every day through essential products services and payments. We are looking for a confident, inquisitive and collaborative Lead Service Designer to help shape the future of these services. You will work across Working Age Services and the wider department to identify and understand complex problems, collaborate with multidisciplinary teams and test and refine solutions that improve outcomes for citizens. You'll need strong facilitation skills to bring teams and stakeholders together, create shared understanding and drive innovation through user-centred design and emerging technologies. We've got a supportive user-centred design community committed to creating accessible services that meet the needs of all users. As a Lead Service Designer, you will also play an important leadership role, mentoring others and helping to develop service design capability across the organisation. What skills, knowledge and experience will you need? Significant experience designing and delivering end-to-end services that address complex user, business and organisational challenges. Strong service design expertise, with the ability to use evidence and insight to shape services that achieve user and organisational outcomes. Excellent communication and stakeholder engagement skills, with experience influencing senior leaders and championing user-centred design. Experience establishing and maintaining collaborative ways of working that enable multidisciplinary teams to deliver effective service design outcomes. Experience working with policy and strategy teams is also highly desirable, as a key aspect of the role will involve helping to shape our approach to emerging policy areas. You and your role As a Lead Service Designer, you will help shape the future of DWP's Working Age Services by bringing together user needs, policy and business priorities to design services that deliver better outcomes. Working Age Services develops and operates products and services that support millions of people. This includes the Work Hub - a suite of digital tools that helps people understand their skills, explore careers, identify development opportunities, access training and move into work. We also deliver Universal Credit and other benefit payment systems, supporting more than 8 million people and forming part of the UK's national critical infrastructure. A champion of user-centred design, you'll work closely with Product Managers, policy colleagues and multidisciplinary teams, using evidence, insight and research to shape services, influence strategic decisions and improve end-to-end user experiences. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Leeds or Manchester whatever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub. Pay: We offer competitive pay from £75,026 - £80,267 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £23,253 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
14/07/2026
Full time
Job Title Lead Service Designer Pay up to £75,026 - £80,267 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. DWP Digital and Transformation Group offers rewarding careers for people who want to use their skills to make a meaningful difference to society. As part of the UK's largest government department, we support millions of people every day through essential products services and payments. We are looking for a confident, inquisitive and collaborative Lead Service Designer to help shape the future of these services. You will work across Working Age Services and the wider department to identify and understand complex problems, collaborate with multidisciplinary teams and test and refine solutions that improve outcomes for citizens. You'll need strong facilitation skills to bring teams and stakeholders together, create shared understanding and drive innovation through user-centred design and emerging technologies. We've got a supportive user-centred design community committed to creating accessible services that meet the needs of all users. As a Lead Service Designer, you will also play an important leadership role, mentoring others and helping to develop service design capability across the organisation. What skills, knowledge and experience will you need? Significant experience designing and delivering end-to-end services that address complex user, business and organisational challenges. Strong service design expertise, with the ability to use evidence and insight to shape services that achieve user and organisational outcomes. Excellent communication and stakeholder engagement skills, with experience influencing senior leaders and championing user-centred design. Experience establishing and maintaining collaborative ways of working that enable multidisciplinary teams to deliver effective service design outcomes. Experience working with policy and strategy teams is also highly desirable, as a key aspect of the role will involve helping to shape our approach to emerging policy areas. You and your role As a Lead Service Designer, you will help shape the future of DWP's Working Age Services by bringing together user needs, policy and business priorities to design services that deliver better outcomes. Working Age Services develops and operates products and services that support millions of people. This includes the Work Hub - a suite of digital tools that helps people understand their skills, explore careers, identify development opportunities, access training and move into work. We also deliver Universal Credit and other benefit payment systems, supporting more than 8 million people and forming part of the UK's national critical infrastructure. A champion of user-centred design, you'll work closely with Product Managers, policy colleagues and multidisciplinary teams, using evidence, insight and research to shape services, influence strategic decisions and improve end-to-end user experiences. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Leeds or Manchester whatever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub. Pay: We offer competitive pay from £75,026 - £80,267 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £23,253 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
DWP. Digital with Purpose. We are looking for an Senior IT Service Manger to join our community of tech experts in DWP Digital. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Proven track record as an experienced Service Management professional with a solid understanding of ITSM frameworks such as ITIL v4, COBIT or ISO20000. Demonstrable experience of driving service improvement initiatives and embedding continuous improvement practices. Experience measuring, analysing and assuring service performance against agreed targets, including SLAs, OLAs and XLAs. Significant experience building and maintaining effective relationships with senior stakeholders and suppliers, managing competing priorities to achieve successful service outcomes. You and your role As a Senior IT Service Manager within our Mobile Services team, you'll play a key role in ensuring new products, features and enhancements are successfully transitioned into live service for more than 18,000 colleagues across DWP. Working in a product-led environment, you'll act as the bridge between delivery teams, service operations, suppliers and stakeholders, ensuring service requirements are considered from the earliest stages of development. You'll lead service readiness, transition planning and go-live activities, helping to deliver secure, supportable and user-focused services. Alongside service design and transition, you'll contribute to wider ITSM activities including change, incident and problem management, while driving continual improvement and operational excellence. Strong communication and stakeholder management skills will be essential as you bring teams together to deliver successful outcomes. Details. Wages. Perks. Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%). Pay: We offer competitive pay for this role of £44,447 Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 per year. Holidays: A generous leave package starting at 25 days rising to 26 days after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just three stages: Apply: complete your application on Civil Service Jobs. Interview: A single stage interview online. CLICK APPLY for more information and to start your application
14/07/2026
Full time
DWP. Digital with Purpose. We are looking for an Senior IT Service Manger to join our community of tech experts in DWP Digital. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Proven track record as an experienced Service Management professional with a solid understanding of ITSM frameworks such as ITIL v4, COBIT or ISO20000. Demonstrable experience of driving service improvement initiatives and embedding continuous improvement practices. Experience measuring, analysing and assuring service performance against agreed targets, including SLAs, OLAs and XLAs. Significant experience building and maintaining effective relationships with senior stakeholders and suppliers, managing competing priorities to achieve successful service outcomes. You and your role As a Senior IT Service Manager within our Mobile Services team, you'll play a key role in ensuring new products, features and enhancements are successfully transitioned into live service for more than 18,000 colleagues across DWP. Working in a product-led environment, you'll act as the bridge between delivery teams, service operations, suppliers and stakeholders, ensuring service requirements are considered from the earliest stages of development. You'll lead service readiness, transition planning and go-live activities, helping to deliver secure, supportable and user-focused services. Alongside service design and transition, you'll contribute to wider ITSM activities including change, incident and problem management, while driving continual improvement and operational excellence. Strong communication and stakeholder management skills will be essential as you bring teams together to deliver successful outcomes. Details. Wages. Perks. Hybrid Working: We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%). Pay: We offer competitive pay for this role of £44,447 Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 per year. Holidays: A generous leave package starting at 25 days rising to 26 days after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process is just three stages: Apply: complete your application on Civil Service Jobs. Interview: A single stage interview online. CLICK APPLY for more information and to start your application
Product Lead/Head of Product/Lead Product Manager/Senior Product Manager/ Key Summary: FinTech/Payments/In Person Payments - Growth & Commercial focused role but someone with strong API and technical knowledge Overview: We've partnered exclusively with a growing global fintech seeking a Product Lead/Head of Product/Senior Product Manager to lead a key in-person payments product vertical. In this role, you'll work closely with commercial, partner, and technical teams to shape and scale payment capabilities across new customer channels. The business has already established the product foundation, and your focus will be expanding the offering into broader physical and digital acceptance environments. You'll help define how the platform integrates with third-party devices and external technology providers, enabling expansion into new adjacent sectors. Reporting to the Head of Product, you'll act as the bridge between Product, Engineering, and Commercial teams - translating customer outcomes into scalable propositions and functional requirements that support agile delivery. Key focus of the role: Develop a strong understanding of the payments ecosystem within our clients specific niche, including market trends, operators, partners, merchants, and payment schemes. Define the product vision and roadmap for the vertical, evolving it from a standalone capability into a scalable platform proposition. Lead expansion into new acceptance channels and emerging adjacent sectors. Own API strategy and enablement, ensuring seamless integration with partner technologies and external devices. Develop the vision and roadmap for a key new vertical, shifting from a "feature" mindset to a "scalable ecosystem" mindset. Work with commercial and engineering teams to deliver new initiatives from concept through launch. Translate customer needs into prioritised functional requirements for delivery teams. Identify product-market opportunities and drive adoption in new commercial segments. Support strategic partnerships that accelerate product reach and ecosystem growth. What were looking for: Ideally you'll have 5 or more years in Product Management with experience scaling products into new markets or customer segments within the FinTech or Payments domain. Strong experience with payments APIs and in-person transaction environments. Able to engage in technical design discussions around APIs, integrations, and third-party technology ecosystems. Familiarity with agile delivery and regulated payment environments. Proven ability to manage multiple initiatives while balancing commercial priorities and delivery timelines. Degree in Business, Technology, or related field preferred. I am very keen to speak with people on this opportunity, so if you're interested and would like to discuss further. Please share your CV. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
14/07/2026
Full time
Product Lead/Head of Product/Lead Product Manager/Senior Product Manager/ Key Summary: FinTech/Payments/In Person Payments - Growth & Commercial focused role but someone with strong API and technical knowledge Overview: We've partnered exclusively with a growing global fintech seeking a Product Lead/Head of Product/Senior Product Manager to lead a key in-person payments product vertical. In this role, you'll work closely with commercial, partner, and technical teams to shape and scale payment capabilities across new customer channels. The business has already established the product foundation, and your focus will be expanding the offering into broader physical and digital acceptance environments. You'll help define how the platform integrates with third-party devices and external technology providers, enabling expansion into new adjacent sectors. Reporting to the Head of Product, you'll act as the bridge between Product, Engineering, and Commercial teams - translating customer outcomes into scalable propositions and functional requirements that support agile delivery. Key focus of the role: Develop a strong understanding of the payments ecosystem within our clients specific niche, including market trends, operators, partners, merchants, and payment schemes. Define the product vision and roadmap for the vertical, evolving it from a standalone capability into a scalable platform proposition. Lead expansion into new acceptance channels and emerging adjacent sectors. Own API strategy and enablement, ensuring seamless integration with partner technologies and external devices. Develop the vision and roadmap for a key new vertical, shifting from a "feature" mindset to a "scalable ecosystem" mindset. Work with commercial and engineering teams to deliver new initiatives from concept through launch. Translate customer needs into prioritised functional requirements for delivery teams. Identify product-market opportunities and drive adoption in new commercial segments. Support strategic partnerships that accelerate product reach and ecosystem growth. What were looking for: Ideally you'll have 5 or more years in Product Management with experience scaling products into new markets or customer segments within the FinTech or Payments domain. Strong experience with payments APIs and in-person transaction environments. Able to engage in technical design discussions around APIs, integrations, and third-party technology ecosystems. Familiarity with agile delivery and regulated payment environments. Proven ability to manage multiple initiatives while balancing commercial priorities and delivery timelines. Degree in Business, Technology, or related field preferred. I am very keen to speak with people on this opportunity, so if you're interested and would like to discuss further. Please share your CV. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
