171 jobs found

Role - Configuration Analyst Location - Stoke Salary - up to £47,000 Work Pattern - Hybrid About the Opportunity We are a specialist managed services provider operating within highly regulated, security-sensitive environments. With a strong track record of delivering tangible outcomes to our clients, we place equal importance on nurturing the development of our people. We are looking for a detail-oriented and driven Configuration Analyst to take ownership of our Configuration Management Database (CMDB) - a cornerstone of our IT service delivery capability. This is a pivotal role within our Service Operations function, sitting at the intersection of technology, process, and people. What You'll Be Doing Be the Guardian of Our CMDB Own the health, structure, and accuracy of the CMDB end-to-end Ensure all Configuration Items (CIs) follow agreed naming conventions, data models, and life cycle rules Run regular audits, data reconciliation exercises, and quality checks to maintain a trustworthy, complete dataset Spot gaps in CI coverage and drive improvements with the teams responsible Continuously refine Configuration Management policies, processes, and data models Drive Data Quality Through Discovery & Integration Administer and fine-tune automated discovery tooling (such as ServiceNow Discovery, SCCM, or cloud-native solutions) Manage data imports, transformations, and reconciliation from external sources Validate CI relationships to accurately reflect service dependencies and infrastructure hierarchies Diagnose and resolve data discrepancies or stale configuration objects Map Services and Dependencies Build and maintain service maps that connect CIs to business, application, and technical services Document upstream and downstream dependencies to support incident impact analysis and change planning Partner with architects, system owners, and engineers to ensure end-to-end service views are accurate Support Core ITSM Processes Act as the go-to subject matter expert for Change, Incident, and Problem Management teams Provide CI and relationship insights to support risk assessments and root cause investigations Ensure CMDB reflects all production changes, keeping CI life cycle data current Deliver impact assessments for major incidents and significant planned changes Report, Improve, and Influence Produce CMDB health dashboards, KPIs, and trend reports for operational and leadership audiences Translate data insights into actionable recommendations that improve technology visibility and reduce risk Educate and influence stakeholders across the business on the value of accurate configuration data Support internal and external audits with well-evidenced CMDB controls and documentation What We're Looking For Essential Solid grounding in ITIL v4 Configuration Management principles and CMDB best practices Hands-on experience with at least one major CMDB platform - ServiceNow CMDB or Jira/Insight CMDB Practical knowledge of discovery tools, asset management systems, and configuration data sources Ability to interpret complex technical environments (Servers, networks, cloud, applications) and model them logically Sharp analytical and troubleshooting skills with a strong eye for data quality Confident communicator - comfortable working with both technical specialists and non-technical stakeholders Desirable Experience building out or maturing a CMDB within a growing or evolving tech organisation Familiarity with cloud platforms (AWS, Azure, GCP) and their associated discovery integrations Some Scripting capability to support data manipulation tasks (eg PowerShell or Python) Awareness of security controls, compliance frameworks, and audit requirements Certifications ITIL Foundation v3/v4 - minimum requirement ITIL Specialist or higher - advantageous Platform-specific CMDB certifications (eg ServiceNow CISCMDB) - highly desirable The Kind of Person Who Thrives Here You take pride in accurate, clean data - messy CMDBs keep you up at night You own your work and follow through without needing to be chased You can influence people and drive change without direct authority You approach problems methodically and think in systems You're always looking for a better way to do things Security Clearance Requirements Due to the nature of the work undertaken, this role requires candidates to hold or be eligible to obtain UK Security Clearance. Applicants will typically need to be British Citizens or have lived and worked continuously in the UK for the past five years. Role - Configuration Analyst Location - Stoke Salary - up to £47,000 Work Pattern - Hybrid Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

ServiceNow Developer 6 Month contract initially + Extensions Based: Hybrid - 2-3 days onsite in London Rate: £Market rates p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a ServiceNow Developer to join the team. Pi7 to ServiceNow migration is on a critical path and we need a strong ServiceNow developer. This person will be responsible for supporting the migration along with working across CMDB, Incident, problem, change and release management Key Responsibilities; * Lead and support migration activities from PI7 to ServiceNow * Analyze existing PI7 integrations and workflows and redesign them within ServiceNow * Design, configure, and develop ServiceNow modules CMDB, incident, problem and change modules and applications * Build and maintain integrations using REST, SOAP, MID Server, and Integration Hub * Configure and customize: * Workflows/Flow Designer * Business Rules * UI Policies and UI Actions * Forms and Service Catalog * Develop inbound and outbound integrations with third-party systems * Support data migration, transformation, and validation activities * Perform unit testing, system testing, and support UAT * Troubleshoot and resolve platform and integration issues * Maintain documentation for technical designs and configurations * Collaborate with architects, business analysts, and stakeholders * Follow ServiceNow best practices and governance standards Key Skills & experience: * 5+ years of hands-on ServiceNow development experience * Experience in at least one major ServiceNow module (ITSM, ITOM, HRSD, CSM, etc.) * Experience with system integrations (REST, SOAP, APIs) * Experience with data migration and transformation * Understanding of CMDB and ServiceNow data model * Experience with ServiceNow Flow Designer and Integration Hub * Knowledge of MID Server configuration * Strong troubleshooting and problem-solving skills * Experience working in Agile/Scrum environments Key Responsibilities This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

1st Line Support Engineer Stoke-on-Trent (Windows 10/Server, VMware, Office 365, Active Directory, SharePoint, McAfee/Sophos Antivirus, Dell/Lenovo hardware, Skype for Business) Are you passionate about solving IT problems and helping people? We re looking for a hands-on 1st Line Support Engineer to join a growing team in Stoke-on-Trent. This is your chance to make an impact, support both internal and external customers, and develop your IT skills in a fast-moving, high-security environment. In this role, you ll be the first point of contact for customers, handling calls, emails, and portal requests. You ll log, manage, and escalate incidents accurately, keep customers updated, contribute to knowledgebase articles, and help improve IT processes. You ll work closely with the team to deliver first-class service and support critical, high-security projects. We re looking for someone with IT support experience and knowledge of ITIL processes (incident, change, and problem management). You ll need strong customer focus, excellent communication skills, and a proactive, adaptable mindset. If you love problem-solving and working in a collaborative team, this role is for you. Our client offers real opportunities for progression and development, giving you exposure to high-security projects within the defence sector. Due to the nature of the role, the successful candidate will need to obtain SC clearance.

Are you ready to lead Application Support in a high -impact environment? This is an exciting opportunity to join a leading North East based organisation as a Application Support Lead. You'll lead a small technical team responsible for delivering high-quality application support across a diverse portfolio of business-critical systems. In this role, you will: Manage, coach and develop a team of application support analysts Oversee day-to-day service delivery, incident management and workload planning Collaborate with technical teams and application owners to drive service improvements Contribute to technical roadmaps, continuous improvement and strategic planning What we're looking for: Strong leadership ability and people-management skills A background in application support within a complex IT environment Confidence working with technologies such as Microsoft 365, Citrix, authentication services and server/client applications Excellent problem-solving, communication and stakeholder engagement skills This is a fantastic opportunity for a motivated technical leader who thrives in a collaborative environment and enjoys shaping how services evolve. If you're passionate about delivering high-quality support and developing high-performing teams, we'd love to hear from you.

Our client is seeking a skilled Solutions Architect to join their technology team on a contract basis. This opportunity is within the fast-paced technology sector, where innovative solutions are paramount. The ideal candidate will bring their architectural expertise and cloud technology experience to ensure that all solutions are effectively designed and implemented. Overall Job Purpose The Solutions Architect is accountable for ensuring that our technology solutions are designed and implemented according to Enterprise Architecture Requirements, Business Requirements and IT Development Standards to deliver towards strategic goals. This is a specialist role, providing technical leadership across disparate solutions driving value for one, or across several, enterprise journeys. You will play a key role in designing end-to-end technology solutions and supporting engineering teams throughout the Software Delivery Lifecycle. You will be experienced in providing design documentation and reviewing or contributing to IT governance and standards. You will work alongside other architects, delivery managers, principal software engineers, business analysts, UX designers and developer teams delivering incremental releases that generate business value. Top 5-10 Key Tasks Working closely with the technology organisation, designing solutions that cross technical, product and application boundaries Being the point of contact for resolving any architectural issues Acting as an SME for technical changes and assist in providing proposals and estimates for new initiatives or product enhancements Owning, creating and maintaining solution design documentation and seeking relevant sign-off Contributing to design standards and patterns, and forming part of the governing body of Enterprise Architecture Supporting projects and product enhancements throughout the development and delivery lifecycle Assisting in incident/problem management, root cause analysis and definition of solutions Working closely with the engineering team(s) - encouraging continuous improvement in the development, build, test and maintenance of the system Autonomy The Solutions Architect works independently with minimal guidance. They will typically operate with broad latitude in a complex environment, and guidance is provided only in the most complex situations. Problem Solving The role involves solving unique and complex problems that have a broad impact on the business. This includes interpreting internal or external issues, recommending solutions, and taking new perspectives on existing solutions. Peers The Solutions Architect works with teams across the business at all levels and primarily with senior management. They act as a resource for colleagues with less experience and collaborate across multiple teams. Projects Responsible for leading projects or project steps within broader projects. This includes having accountability for ongoing activities, functional teams, and project milestones or objectives. The role involves overseeing solution design and resolving issues as they are discovered. Career Level (Technical Skills and Qualifications) The Solutions Architect should have significant work experience at a senior level, ideally 5 years + in a relevant role. Essential Skills and Experience Demonstrable experience working as a Solutions Architect using a range of technologies (e.g. Java/Spring, Salesforce, JavaScript/TypeScript, microservices, containers, databases, cloud technologies) Experience in complex modernisation initiatives Ability to evaluate new technologies and understand their impact on the existing estate Experience using appropriate tools/technologies for the design, development, build, testing & deployment of applications Confident communicator, able to present complex technical issues clearly to technical and non-technical audiences Experience with Agile Methodology, ideally SAFe Ability to multitask and prioritise across various projects and initiatives Work independently and collaborate effectively across the organisation Ability to thrive in a fast-paced, rapidly changing environment Self-motivated, with the ability to take ownership of tasks Strong analytical and problem-solving skills Desirable Skills and Experience Financial Services experience is desirable but not essential Experience of multiple architecture frameworks Experience with multiple cloud technologies If you are an experienced Solutions Architect looking for an exciting contract opportunity within the technology sector, apply now!

UK ONLY - SPONSORSHIP NOT AVAILABLE Job Purpose:This role is responsible for overseeing and enhancing the security of our IT systems, data, and networks. You will conduct regular security audits, assessments, and tests, and identify and resolve any vulnerabilities or breaches.You will also develop and implement security policies, procedures, and standards, and ensure compliance with the relevant laws and regulations, and train and educate employees on the best practices and awareness of IT security. Operating Environment:The role operates within the IT Services Team, The IT Services Team includes specialist staff delivering core outputs that are both external-facing and internal key enablers. Framework & Boundaries: The role is responsible for improving the quality, wellbeing and efficiency of our IT Security. The role has external-facing responsibilities and is required and authorised to act as a representative for the organisation. Key accountabilities:Monitor and Inspect: Regularly monitor the network for security threats or breaches. Policy Development: Develop and implement security policies and procedures to safeguard data and systems. Vulnerability Testing: Perform regular vulnerability testing and risk assessments to identify and mitigate security risks. Incident Response: Investigate security incidents and provide post-event analysis and recommendations. Security Tools Management: Manage and maintain firewalls, intrusion detection and prevention systems, antivirus software, and other security tools. Compliance: Ensure compliance with industry regulations and standards. Training: Train technical and non-technical employees on security protocols, procedures, and best practices. Disaster Recovery: Participate in disaster recovery planning and testing to ensure business continuity in the event of a security incident. Job impact:Risk Mitigation: Implementing robust security measures to significantly reduce the risk of data breaches, cyber-attacks, and other security incidents. Proactive Threat Management: Identifying and addressing vulnerabilities before they can be exploited, thereby enhancing the overall security posture of the organisation. Ensuring that the organisation complies with relevant laws, regulations, and industry standards (e.g., GDPR, HIPAA, PCI-DSS), thereby avoiding legal penalties and enhancing trust with stakeholders. Maintaining a state of readiness for security audits and assessments, ensuring that all security controls and measures are well-documented and effective. Developing and implementing disaster recovery plans to ensure business continuity in the event of a security incident or data loss. Efficiently managing and mitigating the impact of security incidents to minimise downtime and operational disruption. Knowledge and experience:Technical Proficiency: In-depth knowledge of network security software - Meraki Cloud, Cloudflare, Mimecast, encryption technologies, and other security hardware and software tools. Current Trends: Stay current with the latest trends in cybersecurity threats and defence strategies. Problem-Solving: Strong problem-solving skills and the ability to work well under pressure. Communication: Good communication skills to effectively train employees and coordinate with other departments. Functional/technical skills: Firewall Management: Proficiency in configuring and managing firewalls to protect network boundaries. Intrusion Detection/Prevention Systems (IDS/IPS): Experience with IDS/IPS to monitor and respond to potential threats. VPNs and Remote Access: Knowledge of setting up and managing Virtual Private Networks (VPNs) and secure remote access solutions. Patch Management: Ability to manage and deploy security patches and updates to systems and applications. Endpoint Security: Experience with endpoint protection solutions, such as antivirus and anti-malware software. Proficiency in implementing and managing encryption technologies to protect data at rest and in transit. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Security Operations (SecOps) Specialist Location: Greater London Type: Full-Time 2 days a week in a London office The travel industry is an increasingly attractive place to work - it's packed full of passionate people, is evolving year on year and impressive technology is becoming even more prevalent. We're now recruiting for a brand new role for one of our corporate travel clients who are getting organised ahead of their anticipated growth plans! We're focused on finding them a Security Operations Analyst to enhance their cybersecurity, oversee incident response and ensure the protection of critical systems and data. This position also includes the opportunity to develop in to line management and beyond! Security unpins so much of what this company does both now, and in their future. You'll be the sort of person who wants to be part of shaping the landscape of future proofing for this company and cyber security will be something you're passionate about rather than it just being your job. This organisation is mid sized at the moment so there's no getting lost in a sea of people, instead, you'll be part of a supportive, collaborative environment where your career development will be a priority. With a vibrant, inclusive and motivational culture, this is the place to work if you're looking for your next role in Security Operations and want to be part of their vision for the future. Location: Hybrid, London office 2x a week, 3 days from home. Key Responsibilities Monitor and analyse alerts from SIEM, EDR, firewalls, and other security platforms Lead and coordinate incident response activities Manage security projects including DPIAs, supplier assurance, penetration testing, and remediation Support evaluation and implementation of emerging technology, including AI security tools Conduct threat hunting and support vulnerability scanning and patch management Develop and refine security policies, playbooks, and response procedures Provide leadership and guidance to two direct reports Essential Experience & Knowledge Experience in Security Operations, Incident Response, or similar role Strong understanding of networking, Windows/Linux, and cybersecurity fundamentals Experience with SIEM (e.g., Sentinel, Splunk), EDR tools, and vulnerability platforms Understanding of security frameworks (ISO 27001, NIST, CIS) Working knowledge of Microsoft InTune Familiarity with GDPR and data protection requirements Great to have: Certifications such as Security+, CEH, GIAC Experience with cloud security (Azure/AWS/GCP) Exposure to AI/ML tools in security contexts Experience with MDM platforms and mobile security Skills & Attributes Strong analytical and problem-solving skills Clear and confident communication skills Ability to work independently and collaborate effectively Detail-focused, adaptable, and proactive Motivated by learning and professional development Project Management experience A full job spec is available on request, alongside a discussion on salary and the wonderful benefits this company has to offer.

Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 65-75k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations

JOB DESCRIPTION Job Title: IT Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community of Europe and Africa-Middle East, which will often include visitors from international sites, in response to incidents, requests and project work arising on supported computer applications and platforms. Main Responsibilities Decision Making Authority Troubleshoot and provide first level support on Service Desk calls spanning a wide range of applications, systems and hardware. Create detailed service desk calls in AskMe (ServiceNow) tool, monitor, chase resolver groups and keep user informed of progress through the lifecycle of the call, from inception through to resolution. Build/rebuild workstations to company specifications. Asset Management, including the deployment and collection of redundant IT equipment and the accurate updating of inventories. Provide basic user training for new starters and for new equipment. Assist users with IT equipment location moves around the site. Project work: Application and new equipment rollouts, audits. Day-to-day Service Desk activities including: dealing with contractors, managing the Service Desk email inbox, phone calls, chats, walk-ins and AskMe unassigned queue. Keep abreast of IT activities, changes and outages. Attend team and company meetings and provided training to develop relevant knowledge and skills and to adhere to Environment, Health and Safety policy. Take part in/support company events when required. Adhere to company policies. Support the production environment for which wearing Personal Protective Clothing is essential. AskMe call placement is fundamental in reducing SLA. Required Competencies Good soft skills/communication, both verbal and keyboard, including the ability to converse with people at varying levels, from factory workers to senior executives, and should possess a customer service orientated background. Proficient problem analyzing and solving skills. Previous experience of working with a Service Desk tool, preferably AskMe (ServiceNow) A fundamental working knowledge of IT principles hardware, software and other devices, e.g. Smartphones: iOS and Android. A good understanding of Windows 11 and 10. Experience of Microsoft Office 365 and 2016. Experience of Google Suite including Gmail and Drive. A knowledge of InTune, Azure, Webex, Landesk would be beneficial. The ability to work as part of a team or alone including individual project work when required. The ability to work under pressure to meet deadlines. Smart, professional appearance as customer facing. Notes46 Source

Network Business Analyst Based in Cheshire Hybrid - 3 days in the office 10+ month Contract Hiring for a Network Business Analyst to operate at the intersection of business risk, network/security controls, and technical change within a regulated Financial Services environment. This role focuses on bridging business objectives with technical remediation, ensuring requirements are traceable, measurable, and aligned to risk reduction outcomes. Responsibilities include: Elicit and document user journeys, process maps, and control requirements Maintain traceability to NIST CSF categories and regulatory obligations Write clear user stories with measurable acceptance criteria Lead UAT coordination and evidence pack preparation Map as-is / to-be processes across incident, problem, change, and vulnerability management Support CAB documentation and stakeholder communications Quantify risk reduction, SLA improvements, and user impact Maintain reporting dashboards demonstrating measurable value Skills and Experience: 5+ years' Business Analyst experience within FSI, network, or security programmes Strong knowledge of ITIL practices and ServiceNow workflows Strong data literacy with ability to convert qualitative risk into measurable outcomes Excellent stakeholder engagement and facilitation skills Cisco / Splunk / Zscaler experience would be desirable. Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.

Network Business Analyst Location: Hybrid 60% office-40% Knutsford Duration: 18/12/2026 Rate to SSC (including supplier charge): 527 MUST BE PAYE THROUGH UMBRELLA Role Description : Bridge business/risk objectives and technical change. Capture requirements, map them to controls, maintain traceability and prove value delivered by remediation. Responsibilities Requirements & analysis: elicit and document user journeys, process maps and control requirements; maintain traceability to NIST CSF categories and regulatory obligations. Story writing and acceptance: write clear user stories with measurable acceptance criteria; orchestrate UAT and evidence packs. Service process alignment: map as?is/to?be across incident, problem, change and vulnerability management; support CAB documentation and communication. Benefits and reporting: quantify risk reduction, SLA improvements and user impact; maintain dashboards for stakeholders. Must?Have Skills & Experience 5+ years' BA experience in FSI/network/security programmes; proficient with ITIL practices and ServiceNow workflows. Strong data literacy and stakeholder facilitation; able to turn qualitative risk into measurable outcomes. Preferred Certifications BCS BA; ITIL 4 Foundation; vendor fundamentals (e.g., Cisco/Zscaler/Fortinet/Splunk) desirable. KPIs Requirements?to?controls traceability coverage; cycle time from story ready ? accepted; % first?time pass; measurable benefit realisation.

Overnight Application Support Analyst - FinTech THE ROLE:Overnight Application Support Analyst Our client is is a small dynamic FinTech company, Providing functional electronic services to support post-trade processing in the Securities Lending and Repo markets by providing services which perform faster and are Our client is looking for an Overnight Application Support Analyst to join their growing team of experts. Note the working hours : Night shift APAC hours Sunday 11pm to 8am Monday morning all the way through to Thursday evening -Friday and Saturday will be the weekend. Our Client offers the opportunity to work in a small but growing award-winning company with other skilled professionals, delivering to the highest standards and providing outstanding client service,where good work is both recognised and rewarded. THE ROLE (DUTIES) :Overnight Application Support Analyst The position is a UK Based role that provides UK Overnight Application support coverage for the APAC time-zone. During the first three month onboarding period, you will work UK daytime hours, while receiving comprehensive training and gaining full familiarity with the companies systems, processes and support procedures. On completion of the onboarding process, you will transition to the APAC support rotation, covering overnight hours from 23:00 to 08:00 (UK time) as part of the dedicated APAC support schedule. You will take the handover from the US based team at the start of your shift and hand back to the UK team at the end of your shift. Continuing our dynamic production support to ensure a high quality of service to our clients. You will be fully trained to understand our application and business in depth. Starting with a high-level overview of Securities Finance and the company s application, You will receive full assistance from the support and development team as you progress to an expert in the field. This is a unique opportunity to join a small company that is at the point of looking to increase delivery capacity and product offering. You will also gain valuable experience in Technical Support and problem-solving ability. The successful candidate with be responsible for monitoring the production and User Acceptance testing environments Investigate, action and resolve issues impacting internal systems and clients. You will be required to work independently and prioritise tasks in what can be a challenging environment at times. Report common issues, analyse the root cause and prevent them from recurring. You are required to be responsive to internal and external client queries and tickets. On boarding of new services for new and existing clients. Updating system configuration across environments. Continuous improvements of the production service and team effectiveness. Participating in Client Service and Technology meetings. Handle production incidents and problem management activities related to the incident. Challenges: Develop a comprehensive understanding of the services provided and the associated benefits /value proposition for clients. Gain an understanding of the complex technical structure of services, starting initially at the top level, but with increasing depth over time. Maintain and continually improve the exceptional quality of support that the company provides to clients (e.g. by being flexible, having a can do approach, executing smooth data integrations,understanding client issues) Understand the risks associated with production issues, both to the client and to the company and prioritise issue resolution accordingly. Improve support processes and procedures from a technical perspective Become an expert in the Securities Finance business, company products and technology SKILLS / EXPERIENCE REQUIRED: Overnight Application Support Analyst : Experience with the below Technologies will be of advantage Linux, Apache, MySQL, Perl, PHP Monitoring and Alerting Systems Ticketing / workflow Systems (e.g. Jira) Essential Requirements: A Good understanding of Unix/Linux and SQL knowledge Ability to apply the right sense of urgency in a fast-paced environment Highly motivated, punctual, organised, responsible and not afraid to ask questions or pick up the phone to clients Enjoy both the responsive and proactive elements of the support role Enjoy solving complex problems Strong Technical ability for complex issue resolution and prioritisation Ability to communicate effectively, especially during incidents Disirable Requirements: Knowledge of encryption protocols and browser security PGP Customer Service or Client Interaction Development experience Knowledge of file transfer protocols (i.e. FTP/SFTP) Experience with networking and firewalls

Role Title: Infrastructure Storage Analyst Duration: contract to run until TBC Location: Coventry, Hybrid 2 days per week onsite Rate: up to 325.68 p/d Umbrella inside IR35 Role purpose / summary The Infrastructure Storage Analyst will join an already established Platform team within CBS, providing a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently escalating to Senior Engineers if required. Completes tasks to agreed levels of quality, within stated timescales with minimal supervision. Looks for improvement opportunities within the team and its processes/procedures. An effective team member who provides support and guidance to peers and other team members. Contributes to team efficiency through the creation of accurate technical documentation where required Responsible for independently troubleshooting and resolving production service incidents Undertake technical tasks such as patching, allocating storage, maintaining scripts and configuring backups Effectively prioritise tasks to ensure high priority activities are completed first Specific Skills: Demonstrable level of knowledge in their chosen technical discipline. Essential experience of working in a complex, pressurised production environment. Financial services experience would be desirable but not essential. VMware + enterprise skills like vRealize, SRM, operations manager CISCO UCS infrastructure (compute, networking and storage combined into a single unit) Good knowledge of storage technologies vSAN and VxRail Experience with Linux command line technologies, as IBM Storage operates on a Unix interface. Exposure to and application of cluster management within Spectrum Scale. Familiarity with Spectrum Scale protocols, including GPFS, NFS, and SMB in an active-active topology. Essential skills Exposure to and application of IBM Flash Systems - knowledge and experience of replication using global mirror, metro mirror and change volumes Exposure to and application of cluster management within Spectrum Scale, Oracle and ESXi environments Exposure to and application Spectrum Scale - protocols to include GPFS, NFS, and SMB in active-active topology Explore to or awareness of GKLM (SKLM) Awareness of how actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile delivery environment An understanding of VMware products including vSphere, vRealize & related technologies An understanding of Cisco UCS & HPE infrastructure An understanding of virtualisation architectures and some experience supporting All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Role: Senior Data Engineer Background: Leveraging data analytics to provide insights and recommendations to drive strategic decision-making collaborating with cross-functional teams, including Finance, Accounting, Operations, HR, and others to deliver accurate and timely financial reporting, dashboards, analytics, and data-driven insights. Key Accountabilities A Senior Data Engineer (Production Support) will be responsible for monitoring, maintaining, and supporting ETL processes, data pipelines, and data warehouse environments. The ideal candidate should have strong troubleshooting skills, hands-on experience with ETL tools, and the ability to quickly resolve production issues to ensure data availability, accuracy, and reliability. Monitor and support daily ETL processes, data pipelines, and batch jobs to ensure timely and accurate data delivery. Troubleshoot and resolve production issues, job failures, and performance bottlenecks across ETL and data warehouse systems. Work Closely with Data platform team to resolve data load issues. Perform root cause analysis of recurring issues and implement permanent fixes. Collaborate with development teams to transition projects smoothly into production and ensure operational readiness. Implement and maintain monitoring, alerting, and logging solutions for proactive issue detection. Ensure data quality, consistency, and availability through ongoing validation and health checks. Apply best practices for production support, including incident management, change management, and problem management. Work closely with business users, data analysts, and other stakeholders to resolve data-related queries. Document runbooks, support procedures, and knowledge base articles to streamline production operations. Continuously optimize processes for reliability, performance, and scalability in production environments. Ensure compliance with data security, access controls, and audit requirements in production systems. Day-to-Day Tasks - Senior Data Engineer (Production Support) Production Support: Check system dashboards, logs, and alerts for failures or anomalies. Verify data quality and integrity checks (row counts, duplicates, missing data, schema changes). Review ETL/ELT job runs, data pipeline executions, and batch processes. Validate data loads into staging, warehouse, and downstream systems for critical tables. Monitor real-time and scheduled jobs to ensure SLAs are met. Investigate and resolve production issues (job failures, data inconsistencies, performance delays). Collaborate with business users to resolve data access or reporting issues. Coordinate with development/engineering teams for fixes, hot patches, or re-runs of failed jobs. Track and document incidents, resolutions, and preventive measures in ticketing systems (e.g., ServiceNow, Jira). Participate in daily/weekly operations meetings to report status and highlight issues. Handover critical ongoing issues to on-call/offshore support (if applicable). Minor Works/ Maintenance: Enhance Existing models with addition of fields as per the requirements. Help with Deployments and initial loads during Go-live. Perform root cause analysis for recurring or high-severity incidents. Proactive/Preventive Work: Fine-tune ETL workflows and SQL queries to improve performance. Implement monitoring scripts and automation to reduce manual intervention. Restructure the Load plans to improve effeciency. Review security and access controls to ensure compliance. Update documentation (runbooks, troubleshooting guides, SOPs) for operational continuity. Skills and Capability requirements: 6+ years of experience with ETL, data pipelines, and data warehouse production environments. Strong expertise in troubleshooting ETL/ELT processes using tools such as Matillion, Informatica, ODI, or SSIS. Experience in cloud-based data platforms like Snowflake. Proven ability to analyze job failures, perform root cause analysis, and implement permanent fixes. Hands-on experience with monitoring, alerting, and logging tools. Familiarity with incidents, problem, and change management processes in ITIL-based environments. Strong SQL programming and debugging skills with relational and cloud databases. Experience with traditional and non-traditional forms of analytical data design (Kimbal, Inmon etc) Excellent communication skills to interact with business users, analysts, and cross-functional technical teams. Nice to Have Domain knowledge in the area of finance data is preferred. Experience with SAP Systems and Databases Knowledge of data visualization tools, such as PowerBI or Tableau.

Service Analyst (SC Cleared) ITIL V3 ITIL V4 Leeds (Hybrid) 6 Month Contract to £450/day (Inside IR35) Service Analyst needed with active SC Security Clearance , managing and supporting Service Delivery Manager. 6 Month Contract based in Central Leeds (Hybrid). Start ASAP in Feb/March 2026. Hybrid Working - 2 days/week remote (WFH), and 3 days/week working on-site from the Leeds office. A chance to work with a leading global IT and Digital transformation business specialising in Government projects: Experience managing support services projects. Support the Service Delivery Manager, r eporting, planning and operational oversight. Assist with day today service operations, providing cover across all the Service Management practice: incident, problem, service improvements, service design etc. Monitor service KPIs, ensuring services meet performance, quality and compliance standards by communicating in service reviews Escalate complex issues appropriately while maintaining ownership including participation in Major Incident Familiarity with Experience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred. Banking / Financial Services domain experience preferred. Must hold active SC Security Clearance used on a project within the past 12 Months.

Job Description: • Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight. • Assist with daytoday service operations, providing cover across all the Service Mgt practices including but not limited to; incident, problem, service improvements, service design etc. • Monitor service KPIs, ensuring services meet performance, quality, and compliance standards and communicate in service reviews • Escalate complex issues appropriately while maintaining ownership including participation in Major Incident • Familiarity withExperience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred.

OT SOC Engineer Basingstoke 28k - 35k + Benefite Hybrid working x2 days in office / x3 days work from home I am recruiting in Basingstoke for an OT SOC Engineer to join the OT SOC team and will report directly into the OT Cybersecurity Services Lead. As an OT SOC Engineer the role will be focused on the day-to-day monitoring of the OT service platform(s) and any other required security applications. You will be the first line of support for clients who have existing support services. The standard working hours for this role are Monday to Friday, 9:00 AM to 5:30 PM. In addition, you will participate in an on-call rotation on a 1-in-4 basis. On-call duties fall outside your regular working hours and run from Monday at 9:00 AM through to the following Monday at 8:59 AM and uou will be paid extra for the on call duites of the OT SOC Engineer. OT SOC Engineer Responsibilities: Continuous / Proactive monitoring of OT security tools (e.g., Nozomi, Fortinet, TXOne) for alerts and anomalies. Acknowledge, analyse and validate alerts triggered from the OT security tools to reduce false positives and escalate genuine incidents. Proactively collaborate with internal engineers and customers to assess operational and BAU alerts, establishing baselines to minimise unnecessary noise within OT service security tools. Triage, investigate, and respond to security incidents, performing root cause analysis and taking steps to mitigate the threat. Take immediate action on potential and identified cyber security incidents in accordance with agreed SLA's and KPI's. Proactively research emerging threats and vulnerabilities to find and address potential weaknesses before they are exploited. Identify potential weaknesses in systems and networks and suggest or help implement preventative measures like firewalls or improved access controls. Escalate incidents to Level 2 OT SOC or OT Cybersecurity Engineers as per service documentation (i.e. Playbooks or Alert/Incident Management processes). Adhere to all internal service-related processes such as Alert & Incident Management processes. Assist with the creation of processes as and when required and to have these align with existing processes. Document incident reports including actions taken in SOC Ticketing systems. Analyse data from logs, network traffic, and forensics to create detailed reports on findings and lessons learned. To be utilised in daily / weekly SOC reports for OT Environments. Management and ownership or service-related documentation such as knowledge bases and playbooks. Provide training to additional or new members of the Business Unit as and when required. Assist with liaising with manufactures or tool set providers regarding product or toolset specific issues. Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring data as directed. Ensuring time is accurately logged against client work, for billing purposes. Identify new technology opportunities to enhance the product and service portfolio. Respond to emergency outages in accordance with business continuity and disaster recovery plans. Adopt a proactive approach towards all client activities. Collaborate with all the Technical Service departments when required to ensure business objectives are met. Support delivery of projects with chosen technologies as and when required. Own personal training plan that is put in place with line manager. Highlight areas for improvement to supervisor where applicable. Ensuring adherence to Management System Manual for Quality (ISO 9001), InfoSec (ISO 27001) and ESG (ISO 14001). Follow established OT security procedures aligned with IEC 62443, NIST CSF, and company policies. Translate complex technical threats into clear business risks for management and collaborate with GRC (Governance, Risk, and Compliance) teams. Work with other SOC analysts, technical teams, and stakeholders to coordinate responses and share information. Provide input on and help optimise security tools, such as EDR/XDR and SIEM platforms. Expectation to assist with other tasks requested by line manager. OT SOC Engineer Desired Skills/Qualifications/Experience The following list highlights the desired skills, qualifications and experience required for the role; however, it is not exhaustive: Degree in Cybersecurity or similar. Experience with Cyber Security Monitoring tools. Experience working in an IT Support or Security/SOC team. Experience working in an OT environment. Understanding or knowledge of devices specific to an OT environment. Understanding of OT specific legislations or regulations such as IEC62443. Basic understanding of: ICS/SCADA systems and OT network architecture. Common OT protocols (Modbus, DNP3, OPC). Experience/Understanding of SIEM/SOAR solutions and OT-specific monitoring platforms (e.g. Nozomi Vantage). Knowledge of network environments (routing/switching/VLANS/Security/Wireless/etc.). Knowledge of Firewalls (IDS/IPS/DPI/WAF/Web Filter/App Control). Knowledge of security concepts (CIA/MITRE ATT&CK Framework/Vulnerabilities). Knowledge of cybersecurity fundamentals (CIA triad, threat vectors). Knowledge of ITIL disciplines such as Incident, Problem and Change Management. CompTIA Security+ / CySA+ or similar. Vendor Certifications - Cisco, Nozomi, Fortinet. Knowledge of scripting - Python, Powershell, Perl desirable. Drive to work off own initiative. Ability to work in a fast paced, changing environment. Understanding of ticket management systems and SLAs. Strong analytical and problem-solving skills. Ability to follow structured service-related documents such as Alert & Incident response playbooks. OT SOC Engineer Personal attributes: The following list highlights the personal attributes required for the role; however, it is not exhaustive: Must be self-motivated with a positive can-do attitude. Must be able to work un-supervised, on own initiative as well as within a team. Must be a logical thinker. Must remain calm under pressure. Be confident in both spoken and written communications. An excellent problem solver with strong analytical skills. Must stay up to date with the latest security trends, threats, and technologies and to report and communicate these to the technical teams. Can meet deadlines and maintain high standards even when under pressure. Must have understanding and appreciation to rigid process adherence. Must be willing to take on the unknown with the desire to learn. Must hold full driving licence valid in UK. Ability to work as part of a team but virtually at times due to remote and solo working. Must attend the office workplace as and when requested. OT SOC Engineer Benefits: Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Permanent Total Disability Insurance, Enhanced Maternity/Paternity/Adoption Pay, Company Sick Pay, Hybrid Working, Investment in personal and professional training, Professional Memberships, Health checks, Wellbeing training and support, Employee Assistance Program, Flu jabs, Eyecare and of course paid holiday. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.