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LocationLondon, England, United Kingdom# Technical Project Manager at N Consulting LtdLocationLondon, England, United KingdomSalary£500 - £550 /dayJob TypeContractDate PostedMarch 18th, 2026Apply NowWork mode: Hybrid Number of days a week worked in the office: 3 Contract duration: 6 months Location: London - JOB DETAILS Role Title: Technical Project Manager Must Have Skills: • Storage and Backup Technologies: EMC Centera, Celerra, VNX, Unity, Symmetrix DMX, VMAX, VMAX3, RecoverPoint, RecoverPoint for VM, Vplex, XtremIO, Power Scale/Isilon Data Domain, Avamar, HP EVA Series, XP 12K 24K, 3PAR F Series, T400 IBM XIV, DS4k, DS8k, NetApp FAS, Veeam, NetApp FAS Object Storage, Cloudian Object Storage, Dell EMC ECS Object Storage • Cloud Platform: AWS and Azure • Networking - Switches & Directors: Cisco Nexus, MDS Director Class series, Brocade Switches and DCX Directors • Storage Software Tools Minimum number of relevant years of experience:8-10 years Responsibilities: Design and implement - Networks / Firewalls / Service design / DR / Automation / Monitoring / Securities / Auditing so on. Work with vendors to understand and define strategy based on business requirements and architecture roadmap. Prepare HLD, LLD & SOPs Provide POC to business and make sure technology is in line with business requirements. Gather current production performance data, identify gaps, and close them in new solution. Define strategy and coordinate with stakeholders. Tune the systems to deliver high performance to meet business demands. Consolidate technologies to be inline with architecture roadmap Plan migration strategy for large data with tools native /Datadobi Work with Windows/Networks/Security/Operation teams to build different services and technical capabilities. Plan and support execute of migrations from legacy hardware to latest. Work with business to identify and agree required migration. Organise application/middleware/end user testing for migration. Design and implement Secure connectivity with Vendor platform for proactive support. Work with tools team to build enterprise dashboards using REST API and automatize the day-to-day operations using run deck / ansible. Organise workshops with operation team for transition. Identify security gaps and work with security team to close out.

Aareon is Europe's established provider of SaaS solutions for the real estate industry and a pioneer of the sector's digital future. With its software solutions, Aareon connects people, processes, and properties-bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders. As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone. We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity. Become part of our international team! Become part of ! We are looking forward to meeting YOU! Salary Range: £65,000 - £75,000 per year Work Location: Hybrid London or Manchester Hours per week: 37.5 Contract Type: Permanent, full-time About Us Aareon's vision is Sustainable spaces for all. Through technology, we enable social housing providers to effectively manage and sustain their properties, fostering better lives for tenants. Our mission is to connect people, process and property, helping social housing providers digitalise critical operations, improve resident experiences and create more effective, sustainable housing services. We provide housing management software and digital solutions for the UK social housing sector, supporting housing associations, local authorities and other registered providers as they manage increasingly complex operational, regulatory and resident expectations. The Role We are looking for a Senior Product Manager with deep UK social housing domain knowledge to help shape the future of our social housing product portfolio. This is not a generic SaaS product role. The successful candidate will understand how social landlords operate, how housing teams make decisions, and how software can improve outcomes across residents, housing officers, repairs teams, asset teams, finance teams, compliance leaders and senior executives. Product management experience is important, but social housing domain expertise is essential. Role Purpose As Senior Product Manager, you will own a strategically important area of our social housing product portfolio and be responsible for understanding the market, customers, regulatory environment and operational workflows, then translating that insight into clear product strategy, roadmap priorities and commercially valuable product outcomes. You may already be a Product Manager, Senior Product Manager or Product Owner in social housing software. You may also come from social housing systems ownership, implementation consultancy, business analysis, digital transformation or operational leadership, provided you can demonstrate strong product thinking and the ability to shape software that customers value. Key Responsibilities Market, Customer and Domain Insight: Act as a credible voice of the UK social housing market, maintaining a strong understanding of customer needs, sector pressures, regulatory change and competitor activity. Use this insight to identify product opportunities and ensure roadmap decisions are grounded in real customer and market evidence. Product Strategy and Roadmap: Own the product strategy and roadmap for your area, balancing customer value, commercial impact, regulatory need, technical health and delivery capacity. Make clear prioritisation decisions and communicate trade-offs confidently to customers, internal teams and senior stakeholders. Product Discovery and Delivery: Work closely with customers, Engineering, Design, Architecture, QA and Data teams to shape valuable, usable and deliverable product outcomes. Lead product discovery, define clear requirements and support delivery through to launch, adoption and iteration. Customer Experience and User Experience: Champion the importance of CX and UX in social housing software, recognising that poor user experience directly impacts adoption, operational efficiency, support demand and resident outcomes. Ensure products are designed around the real workflows of housing teams, residents and partners. Commercial and Go-to-Market Impact: Connect product decisions to commercial outcomes, including retention, expansion, adoption, differentiation and revenue growth. Support business cases, pricing and packaging discussions, product launches, tender responses and strategic customer conversations. AI, Data and Innovation: Identify opportunities to use AI, automation and data led insight to improve operational efficiency, decision making and customer experience where there is clear customer value. Bring a thoughtful approach to innovation, balancing opportunity with trust, transparency, data protection and sector specific risk. Stakeholder Leadership: Build strong relationships across Product, Engineering, Sales, Marketing, Customer Success, Implementation, Support and senior leadership. Provide clarity on priorities, manage competing demands and represent the product area credibly in both internal and customer facing settings. Essential Experience We are looking for candidates who can demonstrate most of the following: Deep UK social housing domain experience. This is mandatory. Strong understanding of housing association, local authority or registered provider operations. Experience with housing management systems, tenant/resident portals, repairs platforms, asset systems, compliance systems or other social housing software. Knowledge of core housing workflows such as tenancy management, repairs, voids, allocations, rent, arrears, resident communication, complaints, assets or compliance. Understanding of the operational and regulatory pressures facing UK social landlords. Ability to engage credibly with housing professionals, senior customer stakeholders and internal commercial teams. Product Management Experience Formal product management experience is valuable, but this role is deliberately open to candidates with deep housing expertise who can demonstrate strong product potential. The key requirement is that you understand social housing deeply and can apply that knowledge to build better software. Desirable Experience The following would be particularly valuable: Experience with platforms such as Aareon, NEC Housing, Civica Cx, MRI, Orchard/Capita, Northgate or other housing management systems. Experience building or managing AI enabled products, automation tools or data led decision support in social housing, local government, public sector or other socially important sectors. Familiarity with using AI in the product management process, including discovery synthesis, workflow analysis, prototyping, product analytics, customer insight or backlog refinement. Understanding of how AI can support operational efficiency while managing risks around trust, transparency, data protection, bias, auditability and customer vulnerability. Experience improving CX and UX in complex operational software environments. Experience with SaaS, cloud native platforms, APIs, integrations, data migration or interoperability. Experience working with Agile delivery teams and tools such as Jira, Azure DevOps, Figma or product analytics platforms. Why Join Us This is an opportunity to shape software used by organisations responsible for delivering essential housing services. You will work on products that sit at the heart of social housing operations: helping providers manage homes, support residents, improve service delivery, strengthen compliance and operate more efficiently. The sector is changing quickly. Customer expectations are rising, regulation is intensifying and many providers are rethinking their technology landscape. The right person will have a genuine opportunity to influence product direction, customer outcomes and Aareon's position in the UK social housing market.

Overview Blue Light Card. Individually great, together unstoppable Blue Light Card's Member Operations team is investing in smarter systems and automation to better support our members. This role joins at a pivotal time, helping shape how the team builds, manages and optimises the systems behind every member interaction. The Role and the Team As the Systems & Tooling Manager, you'll own the strategy for the tools, platforms and automation that power Member Operations, from the systems agents use every day to the integrations and workflows running behind the scenes. You'll work closely with teams across Member Operations, Product, Engineering, Delivery, Process Design and Data to make sure tooling decisions are grounded in what the business actually needs, not just what's technically possible. You'll join at the ground floor, with the opportunity to shape how systems and tooling support Member Operations from the outset. There's a plan to grow the team with a further hire down the line, but for now this role is about hands-on ownership: getting close to the detail of current systems while building the foundations for where tooling needs to go next. What You'll Do Define and deliver a systems, tooling and automation roadmap aligned to operational and member experience priorities Lead the ongoing optimisation of operational systems, workflows, integrations and automation solutions Establish governance frameworks that support clear prioritisation, testing and change management Define and track key performance indicators covering system performance, automation and adoption Evaluate emerging technologies and tooling options to support the team's future needs Lead and develop a small team, setting clear priorities and building capability over time Build strong working relationships across Member Operations, Product, Engineering, Delivery, Process Design and Data Act as the escalation point for significant tooling or operational system issues What You'll Bring Established experience managing operational systems, tooling or automation platforms within a customer or member operations environment A track record of defining and delivering systems or automation strategies, not just administering them day to day Hands-on experience managing front-line customer service platforms such as Zendesk, Salesforce or Intercom, or similar systems used in a customer or member operations environment Experience managing workflow automation, integrations or operational technology solutions Strong understanding of operational processes, service delivery and customer or member journeys Confidence supporting large-scale operational change or transformation, including working with a degree of ambiguity Strong stakeholder management skills, with the ability to influence decisions and build alignment across teams and senior stakeholders, prior people management experience would be an advantage Experience working in a fast-paced, scaling business environment Our Culture Our mission is simple - make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We're committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers - either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren't able to offer fully remote working. Blue Light Card is an equal opportunities employer. We believe that employing a diverse workforce is key to our success. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we'll prioritise candidates who meet both the essential and desirable criteria for the role. What We Offer 25 days annual leave plus public holidays and a buy and sell holiday scheme of up to 5 days An additional day off for your birthday A Moments that Matter day - one extra day each year to use for something that matters to you A Volunteering / Fundraising Day - one paid day each year to give something back to the community Annual company bonus scheme - linked to both company and individual performance Your own Blue Light Card and exclusive access to thousands of discounts Personal growth fund - £450 per year to invest in your development Private Medical Insurance (Bupa) that includes cover pre-existing conditions Auto-enrolment pension scheme via salary sacrifice, with 100% of employer NI savings reinvested into pensions Enhanced Maternity, Adoption and Shared Parental Leave Healthcare Cash Plan (Medicash) Colleague Assistance Programme - 24/7 confidential support whenever you need it Hybrid working and flexible hours EV charging and free parking onsite at HQ Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks and well stocked snack drawers!) On-site gym including free HIIT and stretch classes (HQ)

CoreWeave is The Essential Cloud for AI . Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at . We're proud to be a Living Wage accredited Employer. What You'll Do: The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution-working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development. About the role: As a Solutions Architect at CoreWeave, you will play a vital and dynamic role. You will have the opportunity to demonstrate thought leadership and engage hands on throughout our customers' entire lifecycle. From establishing their Kubernetes environment to developing proofs of concept, onboarding, and optimizing workloads, you will lead innovation at every turn. If you're driven by innovation, thrilled by the possibilities of what specialized compute can enable, and eager to be part of a team that's shaping the future, then CoreWeave is the place for you. Join us and let's embark on this adventure together! In this role, you will: Serve as the primary technical point of contact for customers, establishing strong technical relationships and ensuring their success with CoreWeave's cloud infrastructure offerings, focusing on Kubernetes solutions within high-performance compute (HPC) environments Collaborate closely with customers to understand their unique business needs and create, prototype, and deploy tailored solutions that align with their requirements. Lead proof of concept initiatives to showcase the value and viability of CoreWeave's solutions within specific environments. Drive technical leadership and direction during customer meetings, presentations, and workshops, addressing any technical queries or concerns that arise. Act as a virtual member of CoreWeave's Kubernetes product and engineering teams, identifying opportunities for product enhancement and collaborating with engineers to implement your suggestions. Offer valuable insights on product features, functionality, and performance, contributing regularly to discussions about product strategy and architecture. Conduct periodic technical reviews and assessments of customer workloads, pinpointing opportunities for workload optimization and suggesting suitable solutions. Stay informed of the latest developments and trends in Kubernetes, cloud computing and infrastructure, sharing your thought leadership with customers and internal stakeholders. Lead the prototyping and initiation of research and development efforts for emerging products and solutions, delivering prototypes and key insights for internal consumption. Represent CoreWeave at conferences and industry events, with occasional travel as required. Who You Are: B.S. in Computer Science or a related technical discipline, or equivalent experience 7+ years of proven experience as a Solutions Architect, engineer, researcher, or technical account manager in cloud infrastructure, focusing on building distributed systems or HPC/cloud services, with an expertise focused on scalable Kubernetes solutions Fluency in cloud computing concepts, architecture, and technologies with hands on experience in designing and implementing cloud solutions Proven track record with building customer relationships, communicating clearly and the ability to break down complex technical concepts to both technical and non-technical audiences Familiar with NVIDIA GPUs typically used in AI/ML applications and associated technologies such as Infiniband and NVIDIA Collective Communications Library (NCCL) Experience with running large-scale Artificial Intelligence/Machine Learning (AI/ML) training and inference workloads on technologies such as Slurm and Kubernetes. You understand integration points between cloud solutions and enterprise IT Preferred: Code contributions to open-source inference frameworks Experience with scripting and automation related to Kubernetes clusters and workloads Experience with building solutions across multi-cloud environments Client or customer-facing publications/talks on latency, optimization, or advanced model-server architectures Wondering if you're a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams - even if you aren't a 100% skill or experience match. Here are a few qualities we've found compatible with our team. If some of this describes you, we'd love to talk. You love to help solve challenging technical problems You're curious about the latest and greatest technologies in the AI space You're an expert in managing conflict and achieving mutually beneficial technical outcomes The base salary range for this role is £98,000 - £130,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). To fulfil our obligation to protect client data, successful applicants offered employment with CoreWeave will be required to complete a basic criminal record check, conducted in compliance with GDPR. Employment offers are conditional upon receiving satisfactory check results. What We Offer In addition to a competitive salary, we offer a variety of benefits to support your needs, including: Family-level Medical Insurance Family-level Dental Insurance Generous Pension Contribution Life Assurance at 4x Salary Critical Illness Cover Employee Assistance Programme Tuition ReimbursementWork culture focused on innovative disruption Benefits may vary by location. Our Workplace While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration. CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. 1157, or (iv) asylee under 8 U.S.C. 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

CoreWeave is the essential cloud for AI, delivering high performance infrastructure to global AI labs, startups, and enterprises. We pride ourselves on being a Living Wage accredited employer. What You'll Do The Customer Experience (CX) Organization ensures every client running AI workloads at scale has a seamless, reliable, and high performance experience. The organization supports the infrastructure that powers the AI revolution-working across data centers, hardware systems, and customer workloads. In This Role, You Will Recruit, coach, and lead a high performing Solutions Architecture team with deep expertise in Kubernetes, HPC, security, networking, and storage, fostering a culture of innovation and continuous learning. Define and execute the regional technical go to market strategy, partnering with Sales, Product, Engineering, and Marketing to position CoreWeave as the market leader in performance, flexibility, and scalability. Act as executive sponsor for strategic customers, guiding them from initial concept through large scale architectures, proofs of concept, and production deployments. Partner closely with customers to understand complex AI and infrastructure requirements and translate them into scalable, production ready solutions. Align capacity management, data center operations, and fleet operations to support the unique demands of AI and high performance workloads. Establish KPIs, streamline workflows, and coordinate with Support to ensure measurable outcomes, rapid issue resolution, and exceptional customer experience. Drive continuous improvement by incorporating field feedback into product enhancements, roadmap priorities, and operational excellence in a high growth environment. Who You Are B.S. in Computer Science, Engineering, or a related technical field. 8+ years in solutions architecture, infrastructure engineering, or cloud services, with at least 4 years in a leadership role. Proven track record designing, deploying, and optimizing large scale environments spanning cloud native technologies. Familiarity with GPU based computing and distributed workloads is a strong plus. Expertise in infrastructure frameworks, workload orchestration, performance tuning, and distributed systems. Strong knowledge of Kubernetes, networking technologies, security practices, and enterprise storage systems. Hands on familiarity with distributed cloud native and AI/ML workloads on GPU based computing at scale. Exceptional ability to lead, inspire, and develop high performing teams, building an environment of trust and excellence. Excellent verbal and written communication skills, with the ability to frame complex technical insights for diverse stakeholders. Proven success in cross functional collaboration, balancing multiple priorities in a hyper growth environment. Willing to travel up to 30% to engage with customers, attend industry events, and nurture cross functional collaboration. Benefits In addition to a competitive salary, we offer a comprehensive benefits program, including: Family level Medical Insurance Family level Dental Insurance Generous Pension Contribution Life Assurance at 4x Salary Critical Illness Cover Employee Assistance Programme Tuition Reimbursement Work culture focused on innovative disruption The base salary range for this role is £116,000 to £155,000. The starting salary will be determined based on job related knowledge, skills, experience, and market location. Our Workplace While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office. New hires will be invited to attend onboarding at one of our hubs within their first month. Equal Opportunity Employer CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

£60,000 to £63,500 per year, £63,500 (DOE) Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 20/07/2026 About this job Hybrid Working (2 days a week in office) The company is a not for profit housing association established in 2003 as the first large scale voluntary transfer of council owned homes to a social housing provider in Wales. The organisation is rooted in its mission to provide safe, high quality and affordable homes across Bridgend and South Wales, creating thriving communities where people feel secure, supported, and proud to live. Your new role The overall purpose of this role is to be the primary architect and builder of our modern data estate. This is a high impact, "greenfield" role where you will design and implement the Azure Databricks infrastructure that forms the backbone of our future data, BI, and AI capabilities, and continue to mature our PowerBI architecture for ease and robustness of reporting and self service. This role will champion a DataSecOps approach, ensuring that security, privacy and compliance are embedded throughout the data lifecycle from the outset. The nascent nature of our data capabilities means you will have the opportunity to help shape those capabilities to achieve lasting positive value for the organisation as a whole, our customers and our colleagues. No Sponsorship Offered for this role. Data Platform Architecture & DataSecOps Lead the design and implementation of a scalable and secure data platform using Azure Databricks, enabling the ingestion, transformation and governance of data from key business systems while supporting a reliable "single version of the truth" for reporting and analytics; Design and deploy secure, scalable ELT or ETL pipelines using Databricks (Unity Catalog), Delta Lake, and Azure Data Lake Storage (ADLS); Implement shift left security principles within the data ingestion layer, including automated data masking, encryption at rest and in transit, and row and column level security controls; Establish and embed DataOps and DataSecOps practices, including CI/CD, version control (Git), and automated security scanning of data pipelines. Power BI & Reporting Foundation Finalise a governed Power BI architecture, including standardised semantic models and dataflows; Ensure robust Identity and Access Management (IAM) across Power BI workspaces, enabling true self service analytics without compromising data privacy. Proactively identify data and logic inconsistencies between systems, providing clear evidence and insight to support stakeholders in resolving operational issues; Act as a technical lead, coaching a Junior Data Engineer and Analyst on modern engineering standards and secure coding practices; Work with the Software Engineering Manager to establish naming conventions, metadata standards, and data residency/sovereignty protocols. Stakeholder Engagement & Continuous Improvement Constructively challenge stakeholders and teams where necessary on scope and delivery to ensure deliverables remain on track; Support continuous improvement efforts through ongoing analysis and feedback, and implementation of best practices; Coach and mentor colleagues to improve the maturity of the capability; Work with housing and frontline teams to ensure system implementations improve service quality and accessibility for customers; Identify opportunities to leverage technology to enhance customer engagement, service delivery, and operational efficiencies. What you'll need to succeed (Knowledge/Qualifications) Expert level SQL and Python (ideally PySpark). A strong understanding of DataSecOps; experience with PII handling, data obfuscation, and RBAC (Role Based Access Control). Proven ability to design data systems (preferably Medallion architectures). Advanced knowledge of Power BI security and administration. Familiarity with git and gitflow version control processes; Knowledge of cloud cost and resource optimisation (FinOps principles) Awareness of agile delivery methodologies (Scrum or Kanban). Desirable Experience with DBT (Data Build Tool) or Prefect. Awareness of AI/ML data preparation and the security implications of LLM training data. Knowledge of housing, asset management, or repairs systems (ideally Civica Cx and Total Mobile Service Connect). Experience Implemented and operated cloud based data platforms, ideally on Azure (experience MUST include build, not just maintenance of existing). Delivered a Delta Lakehouse, Medallion Architecture, or similar curated data layering approach. Embedded security controls into pipelines (e.g., secure credential handling, encryption, RBAC, ACLs). Worked with CI/CD, version control (Git), code review processes, and automated testing for data. Designed data models (star schema, transformed delta tables, data marts) for analytics and BI. Ensured data quality through validation, profiling, reconciliation, and automated tests. Improved or restructured existing reporting environments to make them scalable, governed, and self service friendly. Provided guidance, reviewed code, coached junior team members, and influenced team practices. Design of data architecture, as well as build. Experience managing multiple workstreams simultaneously, balancing major projects with smaller initiatives.

Senior Principle Agentic AI OrchestratorApplylocations: United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR111457 Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. Agentic AI Orchestrator Professional Services AI & Digital Solutions EMEAAs an Agentic AI Orchestrator at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation.You will partner directly with strategic customers across the EMEA region - leading with a consultative approach, moving with the agility that enterprise AI demands, and measuring success against customer business outcomes. At Genesys, we're transforming how organisations connect with their customers through empathy, collaboration, and innovation.This role offers the opportunity to make a lasting impact by helping enterprises move from AI exploration to continuous transformation - and to shape how that transformation capability is built and scaled within the organisation. What You'll Do Advise, Influence & Drive Adoption Lead discovery and strategy alignment - partner with Genesys CX Advisors, Solution Consultants, and customer stakeholders to identify AI use cases, assess feasibility and value, and translate business KPIs into actionable technical priorities Surface the real problem beneath the presenting symptom - use data, evaluation outputs, and systematic analysis to form precise hypotheses and direct where intervention has the most leverage Influence adoption through credibility: when customers are blocked, uncertain, or sceptical, resolve it through evidence and clearly articulated reasoning Translate data-driven findings into executive-ready narratives - present complex AI performance insights, business impact, and recommendations with the clarity and confidence that influences C-level decisions Design and Architecture Define reference architectures, integration patterns, and data flows for AI-powered experience orchestration - adapting the approach iteratively as customer context and data reveals new priorities Lead process-redesign workshops to create seamless, channel-agnostic CX - facilitated with a consultative approach that builds customer ownership of the solution Ensure all designs comply with Genesys and customer security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable) Prototype and Implementation Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related product suites - moving from hypothesis to working prototype at pace, and adjusting direction when the evidence requires it Integrate Genesys AI components with customer CRM, ERP, and third-party systems Establish implementation KPIs and analytics to measure model and journey performance from day one - not as an afterthought AI Engineering & Outcome-Oriented Delivery Design and implement evaluation frameworks to measure AI solution quality in production: intent accuracy, retrieval groundedness, response relevance, agent goal completion, and policy adherence Build automated eval pipelines that enable rapid, systematic iteration across prompt variants, guardrail configurations, and model versions Architect agentic systems with precision: define agent topology, design tool schemas, and engineer orchestration logic. Measure success through production adoption and demonstrable outcome improvement - use outcome data as the primary signal for where to focus next Optimisation and Continuous Improvement Define baseline metrics at engagement start and iterate relentlessly Evaluate solution performance against KPIs and refine designs based on data-driven insights, changing direction quickly when the data signals it Collaborate with Customer Success and Professional Services teams to hand over production-ready assets and roadmaps Codify field learnings into reusable frameworks, evaluation standards, and accelerators that scale capability beyond individual engagements Governance, Ethics, and Enablement Champion responsible AI design principles and apply guardrails to prevent bias or unsafe responses Adhere to Genesys ethical standards and compliance frameworks Mentor customer, partner, and internal teams to build long-term AI maturity and self-sufficiency - transferring expertise, not just delivering outcomes Feed well-formed, evidence-backed field signal to product and solution teams - precise enough to influence roadmap priorities directly What We're Looking For Experience Bachelor's degree (Master's preferred) in Computer Science, Information Technology, Data Science, or a related discipline 8-12 years of combined experience across AI implementation, CX/CCaaS platform consulting, or technical solution architecture - demonstrated through overlap and measurable customer impact, not additive year counts across separate tracks Extensive on-field experience implementing or supporting CX, CRM, or AI orchestration platforms (e.g., Genesys Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow, or similar) Hands-on experience with agentic AI systems: building, evaluating, or operating LLM-powered agents in production contexts Demonstrated experience working with APIs, data pipelines, and modern cloud environments (AWS, Azure, GCP) Track record of mentoring or developing technical peers and codifying expertise into approaches others can build on Consultative & Customer-Facing Skills Proven autonomy inside complex enterprise accounts - leading discovery, shaping scope, managing stakeholder expectations, and building trust without hand-holding Comfortable operating without a defined playbook - able to form and test hypotheses under ambiguity, pivot quickly when the data signals a change, and bring stakeholders along through the process Translates data-driven findings into executive-ready narratives: quantified outcomes, causal relationships, and clear next steps - not qualitative summaries Proven leadership in cross-functional environments and complex enterprise contexts Product instinct: able to define success metrics, surface well-formed requirements, and articulate the business case for technical decisions Experience with industry verticals such as Financial Services, Healthcare, Insurance, Retail, or Public Sector Multilingual communication ability is an advantage across the EMEA region Technical Skills CX orchestration and workflow design across multiple platforms - with a focus on outcome over architecture elegance Conversational AI and Agentic Virtual Agent implementation across voice, chat, and messaging channels Knowledge engineering: retrieval system diagnosis, RAG pipeline design, semantic coverage analysis, and knowledge optimisation for AI consumption Agentic system design: tool schema authoring, multi-agent topology, prompt engineering as a systematic discipline, and guardrail implementation for enterprise-safe agent behaviour Applied data analysis: Python for evaluation scripting, log analysis, and integration development; SQL for operational data querying - AI-assisted development tooling expected and encouraged Deep working knowledge of one or more enterprise CCaaS or Agentic AI platforms - Genesys Cloud preferred, or equivalent such as Google CCAI, Salesforce, AWS Connect, NICE CXone, Sierra, Decagon, or Cognigy; demonstrated expertise in deploying and optimising conversational or agentic AI solutions on any of these platforms is equally valued Data and integration expertise: REST APIs, event-driven architecture, JSON Cloud infrastructure familiarity: provisioning, access control, and cost management (AWS preferred) Data governance, security compliance, and responsible AI design principles Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process . click apply for full job details

We are on the lookout for a Principal Embedded Application Engineer to join the Software Team. Overview Sepura TETRA digital radio products are similar to mobile phones, but also provide robust, long range, secure communication in harsh environments to public safety, military, transport, utilities, and commercial customers. Sepura offers a broad range of radio products, support tools, and accessories. Our next generation products will need to meet similar requirements while utilising broadband communication and platform technologies. This role will focus on the development, configuration and tuning of Sepura's Mission Critical Services, the broadband based communication standard that forms the core technology for the UK's new Emergency Services Network (ESN). Ideally, candidates will demonstrate experience gained over the full software development life cycle and be comfortable discussing ideas and solutions with others to design new components and resolve issues in legacy components. Role Reporting to the Services Team Leader, this role focuses on the development of embedded application software components for digital radio products and their accessories on embedded Linux / Android platforms. Key Responsibilities Design, implementation and testing of embedded application software for Sepura digital radio products across operating systems including Embedded Linux and Android. Definition and planning of software tasks at the component level. Production of architectural, design and test specifications. Participation in project planning and technical reviews. Integration testing, investigation and resolution of issues. Day to Day Our customer base spans many industries and markets worldwide. TETRA and LTE solutions are developed specifically for users facing critical communication challenges. You will be supported by your manager and team, and collaborate with other departments across the business. The Software teams follow an Agile development process centred on Scrum ceremonies. This role requires security clearance. What you need to succeed Required Skills and Experience Education: Bachelor's or Master's degree in Electrical Engineering, Computer Science, or a related field. Experience: 10+ years of professional experience developing Linux and Android applications with a strong background in C and Java. Technical Proficiency: Solid background in embedded software development, particularly in the user space (C). Good understanding of RTOS and embedded software systems. Experience with Android app development (Java) and modern app architecture. Demonstratable skills in test driven development in both embedded C and Android app spaces. Ability to interpret and apply complex specifications (e.g., ETSI/3GPP/RFC) in both embedded C and Android app spaces. Ability to work across software disciplines (a true generalist). Capability to work in a technical capacity with suppliers and customers. Ability to take ownership and provide technical leadership in both embedded C and Android app spaces. Demonstratable skills in scoping large multidisciplinary projects with attention to detail. Preferred (Nice to Have) Experience in mission critical or safety critical communication systems. Knowledge of TETRA, DMR, LTE/MCX or similar communication standards. Experience with ARM platforms, RTOS environments, or multi core optimisation.

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description In your role as Information Security GRC Engineering Consultant - Featurespace, you will help us achieve our goals and deliver success on behalf of our customers by: Building systems and frameworks, in line with industry standards, Visa Key Controls and customer expectations, that make compliance continuous, measurable, and low friction, moving Featurespace away from point in time, audit driven assurance toward scalable, repeatable control based implementation. Acting as a hands on, solutions driven GRC engineering consultant, translating regulatory and control requirements (PCI DSS, SOC 2, Visa KCX) into practical, implementable controls within our products, teams and cloud environments. Designing and implementing automation where it adds genuine value, including control validation, evidence collection, workflow orchestration, and compliance telemetry. Leading compliance outcomes through expertise and influence (not direct line management), working cross functionally with the product, engineering and platform teams in Featurespace, and the central Visa Cyber, Risk and Legal teams. Helping Featurespace integrate effectively into Visa's security and compliance ecosystem, ensuring centrally provided capabilities (policies, third party risk, training, tooling) are correctly applied to Featurespace products, services, and delivery models. Providing assurance to our customers by providing appropriate responses to customer RFP questions and customer audits on topics such as cybersecurity, technology operations, and compliance with standards (e.g., PCI DSS, SOC 2). Responsibilities As a company we hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required. 1. Control Framework Ownership & Assurance Lead the implementation and ongoing operation of Featurespace's security controls framework, ensuring alignment with Visa Key Controls, PCI DSS, SOC 2, and other applicable regulatory or customer requirements, and ensuring controls are implemented in a manner appropriate to Featurespace products, services, and delivery models. Coordinate and lead Featurespace's annual certification and assurance activities (e.g. PCI DSS, SOC 2), acting as the primary point of integration between Featurespace internal teams, external auditors, and Visa central control functions, and ensuring audit activities are delivered efficiently, accurately, and on time. Ensure all processes are operating effectively and are correctly evidenced, including the maintenance of appropriate documentation, dependency mapping, and traceability to responsible teams and subject matter experts. 2. GRC Engineering, Integration & Automation Translate regulatory, compliance, and control requirements into practical, product aware implementations, working directly with engineering and platform teams to embed controls into architectures, CI/CD pipelines, cloud environments, and operating processes. Design, build, and maintain automation to support compliance activities where it adds demonstrable value, including: control validation and continuous assurance evidence collection, normalisation, and retention workflow orchestration and exception handling metrics, reporting, and compliance visibility Apply engineering judgement to determine what should be automated in the short term, what requires process or architectural maturity or redesign to be effective, and what is not suitable for automation. Ensure Featurespace teams are effectively integrated with Visa's centrally provided security and compliance capabilities, identifying when changes in Featurespace products, architectures, suppliers, customer requirements, or operating models introduce new or materially changed obligations, and ensuring the appropriate Visa processes and assessments are engaged, including: policy and standards frameworks third party risk management processes security architecture assessments security awareness and training programmes legal and commercial contracting risk management and governance tooling 3. Advisory, Enablement & Secure by Design Act as a trusted advisor and subject matter expert to Featurespace engineering, product, commercial, and leadership teams, helping stakeholders understand information security and compliance expectations and how to meet them pragmatically. Drive a secure by design and shift left mindset, ensuring compliance and assurance considerations are addressed early in delivery rather than deferred to audit windows, and facilitating the timely closure of gaps and findings identified through Visa vulnerability management and secure assessment processes. Develop and maintain repeatable patterns, reference implementations, standards, procedures, and guidance that reduce friction for delivery teams while maintaining strong assurance, consulting with and coordinating input from subject matter experts as required. 4. Risk Management, Audit & External Engagement Conduct security risk assessments and business impact analyses, and recommend appropriate control improvements to address identified risks or weaknesses. Provide oversight and assurance of corrective, preventative, or remediation activities, utilising Visa risk management tooling, working with identified application and service owners, and escalating issues at risk of missing deadlines in a timely and effective manner. Represent Information Security with customers, auditors, and internal stakeholders, particularly during assurance windows and customer security engagements. Coordinate and lead responses to customer RFP questions and security audits, ensuring responses are timely, accurate, repeatable, re usable, traceable to responsible SMEs, and supported by appropriate evidence. Support incident response and recovery activities where compliance or control effectiveness is impacted, ensuring appropriate remediation actions are taken and evidenced. Travel periodically as required for customer, company, or relevant events. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Digital Application Services (DAS) delivers and supports the applications, platforms and digital capabilities that enable effective business operations. It plays a key role in modernising services, improving resilience and ensuring teams have the tools to operate efficiently. Within DAS, the Business Analysis and Customer Experience (BA & CX) team drives technology-enabled change across digital services. Working closely with product, engineering and operational teams, it defines requirements, analyses impacts and supports the delivery of robust, scalable, user-centred solutions, with a strong focus on continuous improvement. We are looking for a strong Technical Business Analyst to work on complex digital and technology change. This role is suited to an experienced analyst who is equally comfortable working with business stakeholders and technical delivery teams, and who can translate business needs into clear, structured and actionable requirements for design, build, test and implementation. You will take ownership of analysis across the full delivery lifecycle, from discovery and definition through to delivery support and continuous improvement. You will be expected to analyse processes, systems, integrations, APIs, data flows and business rules, and to produce high-quality artefacts that support solution design and delivery. You will work closely with product owners, engineers, architects, testers, delivery managers and operational stakeholders to ensure solutions are feasible, well-defined, traceable and aligned to customer, business and regulatory needs. Where purpose meets career Training & Growth - Be part of an established Business Analysis community with strong ways of working, peer support and real opportunities to build delivery and technical analysis skills. The role also offers exposure to complex digital change, helping candidates grow fast and broaden their experience. Variety & Collaboration - This role offers the chance to work across teams, projects and clients, giving candidates broader experience and more variety in their day-to-day work. Alongside the local account team, they are also part of a wider BA and CX practice, with strong collaboration, shared standards and support. Impact - Work on services that reach millions of users and deliver outcomes that matter. The scale, complexity and service impact make this a motivating role for candidates who want their analysis to drive meaningful change. Key Responsibilities As a Technical Business Analyst you will: Lead analysis activities across discovery, design and delivery, bringing structure and clarity to complex business and technology change. Elicit, analyse and document business, functional and non-functional requirements using appropriate techniques such as workshops, interviews, observation, document analysis and data investigation. Translate business needs into clear user stories, epics, acceptance criteria, business rules and supporting artefacts that are ready for technical design, build and test. Analyse end-to-end processes, customer journeys, system interactions and operational impacts to identify improvement opportunities and inform solution options. Work closely with engineers, architects and solution designers to define system behaviour, integration points, interface requirements, API interactions and technical dependencies. Produce and maintain high-quality technical analysis artefacts including process models, data mappings, source-to-target mappings, sequence diagrams, logical flows and traceability documentation. Analyse structured and unstructured data to support solution definition, impact assessment, defect investigation and decision-making. Support backlog refinement and prioritisation with Product Owners and delivery teams, ensuring requirements are clear, testable, traceable and aligned to business value. Assess change impacts across systems, processes, data and teams, identifying risks, assumptions, constraints and dependencies. Work with test teams and stakeholders to support test scenario definition, validation, defect triage and solution acceptance. Champion customer and colleague needs throughout analysis and delivery, ensuring solutions are practical, usable and aligned to the intended experience. Collaborate effectively within agile multidisciplinary teams and contribute to continuous improvement in analysis standards, ways of working and team capability. Skills and experience we can't do without: Technical Business Analysis experience: Significant experience working as a Technical Business Analyst or Business Systems Analyst in complex technology delivery environments. Requirements definition: Proven ability to elicit, analyse and document business, functional and non-functional requirements, and to produce high-quality user stories, acceptance criteria and supporting analysis artefacts. API and integration analysis: Strong experience analysing APIs, integrations, interfaces, system interactions, integration patterns and technical dependencies across complex application landscapes. Data mapping, data flows and SQL: Hands on experience working with data mapping, data flows, with the ability to write or interpret SQL queries and understand underlying data structures. Process modelling and design artefacts: Ability to produce clear, structured documentation including process models, process flows, workflow diagrams, sequence diagrams, data flows, business rules and other supporting design artefacts. Impact assessment: Proven ability to assess change impacts across processes, systems, integrations, data, teams and customers, identifying risks, assumptions, constraints and dependencies to support informed decision-making. Agile delivery: Proven experience working in agile multidisciplinary teams, supporting backlog refinement, iterative delivery and collaboration across product, engineering, architecture and test. Stakeholder management: Strong stakeholder engagement, facilitation, communication and influencing skills, with the ability to work effectively with both technical and non-technical audiences. Problem solving and delivery focus: Strong analytical thinking, structured problem-solving and the ability to manage ambiguity while maintaining pace and quality. Tools: Practical experience using analysis and collaboration tools such as JIRA, Confluence, Visio, Draw.io or equivalent. Security clearance: SC cleared or eligible to obtain SC clearance. 25 days annual paid leave plus national holidays Pension scheme with contributions matched up to 10% Private Medical Scheme Life Assurance Income Protection Unlimited learning and development opportunities We are a care leaver friendly employer. If you require additional support with your application, please contact our recruiter or email our dedicated mailbox. As a Disability Confident employer, we encourage applications from all candidates, particularly differently-abled applicants. We are committed to making reasonable adjustments throughout the application and assessment process. Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Program Manager - AI Transformation Location: London, UK Duration: Permanent We are seeking an experienced Program Manager to lead and govern large scale AI Transformation engagements across clients in the UK and Europe. This role requires a strategic leader with deep expertise in delivering complex AI, GenAI, Agentic AI, Data and Digital Transformation programs while managing executive stakeholders and cross functional delivery teams. The ideal candidate will serve as a trusted advisor to senior leadership, driving AI adoption, business value realization, and enterprise scale change management. Key Responsibilities Lead end to end delivery of large scale AI Transformation programs, including Generative AI, Agentic AI, Intelligent Automation, Data Modernization, and Digital Engineering initiatives. Define program vision, roadmap, governance framework, value realization approach, and transformation strategy aligned with client business objectives. Drive AI adoption across business functions through operating model transformation, process redesign, and organizational change management. Manage multi workstream programs involving business, technology, data, security, and operations teams across multiple geographies. Establish robust governance structures including steering committees, PMO controls, risk management and reporting. Ensure successful delivery against overall scope, budget, timeline, quality, and business outcomes. Build trusted relationships with CXOs, business leaders, and AI leaders. Support business development activities including RFPs, proposals, solution shaping, and transformation roadmaps. Identify opportunities to expand AI led transformation initiatives and create measurable business value. Partner with account leadership teams to drive customer success and long term strategic engagements. Lead distributed teams comprising Program Managers, AI Consultants, Architects, Data Scientists, Engineers, Change Managers, and Business Analysts. Build a culture of innovation, accountability, collaboration, and continuous improvement. Required Qualifications Proven experience delivering large scale AI, Data, Cloud, Digital, or Enterprise Transformation engagements. Good understanding of Generative AI (LLMs, RAG, AI Agents), Agentic AI & Autonomous Workflows, Data & Analytics Platforms, Cloud Ecosystems (Azure, AWS, GCP), and AI Governance, Responsible AI, and Security. Excellent stakeholder management and executive communication skills. Preferred Qualifications Experience in consulting, technology services, or global system integrators. Certifications such as PMP, PgMP, PRINCE2, Agile, SAFe, PMI ACP, or equivalent. Key Competencies AI Transformation Leadership Strategic Program Management Executive Stakeholder Management Digital & Business Transformation Governance & Risk Management Cross Cultural Leadership Value Realization & Business Outcome Focus Personal Attributes High analytical skills High degree of initiative and flexibility High customer orientation High quality awareness Excellent verbal and written communication skills

# Senior Principle Agentic AI OrchestratorOnsite Senior Level Full TimePosted: Yesterday Company LocationUnited Kingdom Remote Work PolicyOnsite SkillsPythonSQLNext.jsRESTSystem DesignEvent-Driven ArchitectureAWSAzureGCPRAGPrompt EngineeringAI AgentsGuardrailsLLMSalesforceServiceNow Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. Agentic AI Orchestrator Professional Services AI & Digital Solutions EMEAAs an Agentic AI Orchestrator at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation.You will partner directly with strategic customers across the EMEA region - leading with a consultative approach, moving with the agility that enterprise AI demands, and measuring success against customer business outcomes. At Genesys, we're transforming how organisations connect with their customers through empathy, collaboration, and innovation.This role offers the opportunity to make a lasting impact by helping enterprises move from AI exploration to continuous transformation - and to shape how that transformation capability is built and scaled within the organisation. What You'll Do Advise, Influence & Drive Adoption Lead discovery and strategy alignment - partner with Genesys CX Advisors, Solution Consultants, and customer stakeholders to identify AI use cases, assess feasibility and value, and translate business KPIs into actionable technical priorities Surface the real problem beneath the presenting symptom - use data, evaluation outputs, and systematic analysis to form precise hypotheses and direct where intervention has the most leverage Influence adoption through credibility: when customers are blocked, uncertain, or sceptical, resolve it through evidence and clearly articulated reasoning Translate data-driven findings into executive-ready narratives - present complex AI performance insights, business impact, and recommendations with the clarity and confidence that influences C-level decisions Design and Architecture Define reference architectures, integration patterns, and data flows for AI-powered experience orchestration - adapting the approach iteratively as customer context and data reveals new priorities Lead process-redesign workshops to create seamless, channel-agnostic CX - facilitated with a consultative approach that builds customer ownership of the solution Ensure all designs comply with Genesys and customer security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable) Prototype and Implementation Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related product suites - moving from hypothesis to working prototype at pace, and adjusting direction when the evidence requires it Integrate Genesys AI components with customer CRM, ERP, and third-party systems Establish implementation KPIs and analytics to measure model and journey performance from day one - not as an afterthought AI Engineering & Outcome-Oriented Delivery Design and implement evaluation frameworks to measure AI solution quality in production: intent accuracy, retrieval groundedness, response relevance, agent goal completion, and policy adherence Build automated eval pipelines that enable rapid, systematic iteration across prompt variants, guardrail configurations, and model versions Architect agentic systems with precision: define agent topology, design tool schemas, and engineer orchestration logic. Measure success through production adoption and demonstrable outcome improvement - use outcome data as the primary signal for where to focus next Optimisation and Continuous Improvement Define baseline metrics at engagement start and iterate relentlessly Evaluate solution performance against KPIs and refine designs based on data-driven insights, changing direction quickly when the data signals it Collaborate with Customer Success and Professional Services teams to hand over production-ready assets and roadmaps Codify field learnings into reusable frameworks, evaluation standards, and accelerators that scale capability beyond individual engagements Governance, Ethics, and Enablement Champion responsible AI design principles and apply guardrails to prevent bias or unsafe responses Adhere to Genesys ethical standards and compliance frameworks Mentor customer, partner, and internal teams to build long-term AI maturity and self-sufficiency - transferring expertise, not just delivering outcomes Feed well-formed, evidence-backed field signal to product and solution teams - precise enough to influence roadmap priorities directly What We're Looking For Experience Bachelor's degree (Master's preferred) in Computer Science, Information Technology, Data Science, or a related discipline 8-12 years of combined experience across AI implementation, CX/CCaaS platform consulting, or technical solution architecture - demonstrated through overlap and measurable customer impact, not additive year counts across separate tracks Extensive on-field experience implementing or supporting CX, CRM, or AI orchestration platforms (e.g., Genesys Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow, or similar) Hands-on experience with agentic AI systems: building, evaluating, or operating LLM-powered agents in production contexts Demonstrated experience working with APIs, data pipelines, and modern cloud environments (AWS, Azure, GCP) Track record of mentoring or developing technical peers and codifying expertise into approaches others can build on Consultative & Customer-Facing Skills Proven autonomy inside complex enterprise accounts - leading discovery, shaping scope, managing stakeholder expectations, and building trust without hand-holding Comfortable operating without a defined playbook - able to form and test hypotheses under ambiguity, pivot quickly when the data signals a change, and bring stakeholders along through the process Translates data-driven findings into executive-ready narratives: quantified outcomes, causal relationships, and clear next steps - not qualitative summaries Proven leadership in cross-functional environments and complex enterprise contexts Product instinct: able to define success metrics, surface well-formed requirements, and articulate the business case for technical decisions Experience with industry verticals such as Financial Services, Healthcare, Insurance, Retail, or Public Sector Multilingual communication ability is an advantage across the EMEA region Technical Skills CX orchestration and workflow design across multiple platforms - with a focus on outcome over architecture elegance Conversational AI and Agentic Virtual Agent implementation across voice, chat, and messaging channels Knowledge engineering: retrieval system diagnosis, RAG pipeline design, semantic coverage analysis, and knowledge optimisation for AI consumption Agentic system design: tool schema authoring, multi-agent topology, prompt engineering as a systematic discipline, and guardrail implementation for enterprise-safe agent behaviour Applied data analysis: Python for evaluation scripting, log analysis, and integration development; SQL for operational data querying - AI-assisted development tooling expected and encouraged Deep working knowledge of one or more enterprise CCaaS or Agentic AI platforms - Genesys Cloud preferred, or equivalent such as Google CCAI, Salesforce, AWS Connect, NICE CXone, Sierra, Decagon, or Cognigy; demonstrated expertise in deploying and optimising conversational or agentic AI solutions on any of these platforms is equally valued Data and integration expertise: REST APIs, event-driven architecture, JSON Cloud infrastructure familiarity: provisioning, access control, and cost management (AWS preferred) Data governance, security compliance, and responsible AI design principles Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person . click apply for full job details

The Infrastructure Engineering Manager will be responsible for the management of a team of Infrastructure Engineers (network, server and cloud combined) and management of supplier relationships alongside the Group Head of Infrastructure. The global Infrastructure team at Soho House is responsible for designing, building, deploying and maintaining the network and security Infrastructure for Soho House and its associated fascia's (Soho Restaurants, Soho Works, Retail, The Ned, Scorpios, The Line, The Saguaro and Soho House & Co overall). This is a management role and requires a mix of technical knowledge, team management, project management and reporting experience. The role will be based at the London Support Office (180 Strand, Temple, London WC2R 1EA) with a minimum of 4 days on site; reporting directly to the Group Head of Infrastructure and Cyber Security with whom they will work with to ensure we keep a high security and Infrastructure posture throughout all Soho House & Co entities, properties and systems. The role will be roughly 50% business as usual and 50% project based. Responsibilities Resource/vendor management for Infrastructure contractors and agencies Ensure Infrastructure projects are delivered successfully, on time and on-budget by all Infrastructure engineers, contractors and agencies Line Management for Infrastructure Engineers Working with an Infrastructure project manager; ensure progress of all Infrastructure projects are clearly documented and communicated to stakeholders Review, approve and cross charge invoices for Infrastructure contractors, agencies and suppliers (Hardware, software/licensing and professional services) Make technical decisions and resolve technical blockers for various projects and issues with Infrastructure engineers, contractors and agencies Be technically knowledgeable across various parts of Infrastructure (network, server, cloud, security) whom engineers, contractors and agencies could look up to Where appropriately permitting; get involved with and assist: Putting together network bill of materials and scoping of new house openings and refurbishments projects Configuration and maintenance of Infrastructure (network, server, cloud, security) Carrying out projects including implementing of new network, server, cloud and security tools/functionality globally without disrupting business operations Remediate vulnerabilities for all internal and external facing networks Facilitate remediation of internal and external vulnerabilities with third parties where applicable Ensure new and existing Infrastructure is documented Ensure handover of new Infrastructure to in-house team and third-party managed service providers Ensure third-party managed service providers and internal Infrastructure resources are managing Infrastructure support according to their responsibilities and SLAs Ensure third-party managed service providers have appropriate knowledge to support our Infrastructure and in case there is a lack; upskilling happens by providing knowledge internally available to us Research, test, procure and implementation of new technologies and products to meet business requirements and improve way of working Ensure administration work including change requests, updating and managing Infrastructure/security support tickets are carried out Carry out due diligence on third party works carried out to ensure all Infrastructure and security requirements are met (Resilience, best practises and security) Co-ordinate quarterly on-site visits to review Infrastructure Required Technical Skills Extensive Experience working with Networking, Server and Cloud As much of the following vendor skills/experience as possible required: SSE: Netskope - Secure Web Gateway/Zero Trust Network Access/Cloud Firewall NGFW: Palo Alto Networks - Firewalls/Panorama SD-WAN: Aruba EdgeConnect (Formally Silver Peak) Aruba Central Switching/Routing: HPE/Aruba AOS-CX, HPE/Aruba AOS-S, Cisco Wireless: Aruba AOS-8, Aruba AOS-10/Ruckus NAC: Aruba ClearPass Microsoft Windows Server OS, Applications, Features and Roles SQL, IIS, Active Directory (All Components), PowerShell Azure, Office365, Entra ID VMWare ESXI RHEL KVM Mobile Device Management EndPoint Management Anti-Virus SQL, IIS Required Experience Strong leadership skills, with experience training and developing a team Great/Quick troubleshooting thought process Strong verbal and written communication skills High attention to detail Security design principle conscious Experience working with large scale (80+ site) MPLS/VPLS/SD-WAN Networks Experience working in large scale, complex routing protocol configuration network environments Experience working with Data Centres (covering multiple regions) Experience working with Cloud Environments (covering multiple regions) Experience working with SSO/SCIM/OATH/SAML (Okta, ADFS and Azure AD) Experience working in an environment where a change control process needs to be followed Able to work under pressure and to tight deadlines in a fast-paced environment Ability to look at current environments and recommend better ways of working Ability to travel internationally Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. Annual Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rates Private Health and Dental Care Weekly Pay Life Assurance Up to 50% Staff Discount on Cowshed & Soho Home In Office Dog Policy on Fridays Season Ticket Loan Christmas Office Closure In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Full-time Permanent Employee Description IT Infrastructure Engineer - Katharine House Hospice. Job Type: Permanent, Full time Location: Katharine House Hospice, Stafford Hours: 37.5 hours per week Closing date: 17/07/2026 (may close earlier, subject to response rate) Telephone interview date: 24/07/2026 Face-to-face interview date: 29/07/2026 We are seeking an experienced IT Infrastructure Engineer to provide first, second and third line technical support across all Katharine House sites. This is a deeply rewarding opportunity to support patients with life-limiting illnesses and their carers by ensuring that systems are secure, reliable and aligned with both current and future operational goals. About Us Katharine House Hospice is a specialist palliative care service supporting adults with life-limiting illness. Our aim is to enable people with incurable illnesses to live life as fully as possible and make the most of the time that they have, as well as supporting their loved ones. We focus on delivering high quality care and can give the time needed to provide the best experience for our patients and their families. Our greatest asset is our staff resource, both paid or voluntary. We have a wide range of dedicated, professional, enthusiastic employees who work together to deliver a service of excellence. We value people - so much so, it's one of our three key values as a charity. We provide ongoing support with opportunities for professional development for our staff. We are also able to provide access to the NHS pension scheme if you are currently an existing member. The Role Please note, an enhanced DBS clearance will be required for this role. You'll work 37.5 hours per week within the hours of 8.30am-5pm Monday to Friday however there is the need to work occasional evenings and weekends on an on-call basis, to meet the needs of the Hospice. The successful candidate will provide both face to face and remote support to users across two main sites in Stafford, with occasional travel to over 15 retail outlets within a 25-mile radius and therefore, a full driving licence, access to a vehicle and business insurance are required for this role. We're open to discussing flexible working arrangements that meet the needs of both the service and the successful candidate. Skills and Experience A full driving licence, access to a vehicle and business use insurance. A degree in an IT related discipline or the equivalent experience. Relevant IT certifications (e.g. Microsoft, CompTIA A+/Network+, Cisco, ITIL) or equivalent recognised qualifications. Strong customer service and communication skills. Be a team player who is logical and able to problem solve. Ability to manage multiple priorities effectively. Awareness of up-to-date IT security best practices. Confident with Microsoft Office Suite (Office 365). Technical expertise in Active Directory and Microsoft Entra, Microsoft 365 Administration, Intune, Defender, Azure, SQL Server, Exchange, ESET Endpoint Security, Telephony Systems Support (3CX) and Veeam Backup, Networking technologies including TCP/IP, DHCP, DNS, switching, routing and firewalls. Be committed to upholding the hospice values. What's in it for you? Annual leave 33 days per annum, which includes bank holidays (pro rata for part-time), increasing after 5 and 10 years' service. Buying and selling of annual leave on an annual basis. We match contributions up to 7%. If you're currently contributing to the NHS pension scheme you can continue to do so. Reassurance should the worst happen. 2 x salary to your family. Employee Assistance Programme - Providing support for your wellbeing. Training and development opportunities - Continuous learning and professional growth. Occupational sick pay - Support during times of illness. Healthcare cash benefit plan - Contributory plan to help cover health-related expenses. Free on-site parking Please note we are unable to provide sponsorship at this time. The closing date is 17/07/2026, however we may close this advert earlier, subject to response rates. If you require any reasonable adjustment to participate in this process, please do not hesitate to contact HR on Please note that applications will be shortlisted on an ongoing basis and this vacancy may be closed early if the positions are filled. Internal applicants should apply via an expression of interest outlining the reasons for your interest and detailing any relevant experience. Job Description We help local adults with complex, progressive illnesses from diagnosis to the end of life through free, high quality, specialist palliative care, advice and guidance, and we support those close to them. Purpose and impact The IT Infrastructure Engineer will provide first, second and third line technical support across all Katharine House sites and play a key role in the design, maintenance, and continuous improvement of the organisation's IT infrastructure. The role is responsible for ensuring systems are secure, reliable, and aligned with both current operational needs and future organisational goals. Part of the team The post holder will work closely with the IT Manager, internal stakeholders, and third party suppliers to support day to day operations, lead technical problem resolution, and contribute to the strategic development of the IT environment. Core Responsibilities Technical Support & Service Operations Deliver friendly, high-quality first, second, and third-line IT support to users both on-site and remotely via telephone, email, and face-to-face interactions, providing clear, patient guidance tailored to varying levels of IT confidence while maintaining excellent customer service standards. Log, track, and resolve incidents and service requests via the IT Service Management (ITSM) system, ensuring accurate documentation and timely resolution. Analyse recurring incidents, identify potential risks and emerging trends, and elevate findings with recommendations to the IT Manager. Provide user guidance and basic IT training to improve confidence and effective use of systems. Infrastructure, Systems & Device Management Support and maintain IT hardware, server infrastructure, networking equipment, and cloud-based platforms. Ensure the IT asset register is accurate, up to date, and properly maintained. Image, configure, and deploy desktop and laptop devices within an enterprise environment. Deploy, configure, and support mobile and handheld devices. Install, configure, and maintain approved software applications. Diagnose and resolve Microsoft-based desktop and laptop issues both locally and remotely. Monitor system backups, investigate failures, and liaise with third-party support providers as required. Ensure operating systems, applications, and firmware are kept up to date with security patches and updates. Operational Resilience & Cover Provide operational cover for the IT Manager in periods of annual leave or sickness to ensure continuity of service. Architecture, Strategy & Business Alignment Contribute to the design and evolution of the organisation's IT architecture, including applications, infrastructure, data, and security. Ensure systems integrate effectively and operate reliably and efficiently. Translate organisational requirements into practical and scalable technical solutions. Ensure IT systems support both current operational needs and future organisational objectives. Advise management on technology options, associated risks, and trade-offs. Establish and apply architectural principles such as security by design, least privilege, and cloud-first approaches. Act as a bridge between technical teams and non-technical stakeholders, clearly communicating technical concepts. Anticipate future technology needs, contributing to IT roadmaps and strategic planning. Plan and support system upgrades, migrations, and decommissioning activities. Company Overview Katharine House Hospice's aim is to enable people with incurable illnesses to live life as fully as possible and make the most of the time that they have, as well as supporting their loved ones. Our care is free and provided where and when it is needed most - in the community, at home, or at our hospice.

Business Development Director - EMEAApplylocations: United Kingdomtime type: Full timeposted on: Posted 5 Days Agojob requisition id: JR111134Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.We are looking for a forward-thinking and results-driven business growth leader to join Genesys. As Business Development Director for the Europe, Middle East and Africa region, you will play a strategic role within the Go To Market organisation, leading a high-performing team of business development professionals across multiple countries to generate pipeline and accelerate revenue growth.Leveraging an Account-Based Engagement approach, from highly targeted 1:1 initiatives to scalable 1:many programs, you will work cross-functionally with sales, marketing and regional leadership to identify new opportunities, deepen customer engagement and support the adoption of AI-powered Experience Orchestration solutions across the market.As a key member of the regional leadership team, you will build strong and lasting relationships with your regional counterparts in marketing and sales, while reporting directly to the Vice President of EMEA Demand Generation.The ideal candidate will be entrepreneurial to help continue to build a high growth business. Key Responsibilities: Drive pipeline generation and new business opportunities to support ambitious growth and revenue targets across the region. Partner closely with Marketing to design, execute and optimise integrated demand generation and account engagement campaigns. Collaborate alongside sub-regional Sales Vice Presidents to maximise pipeline creation and conversion, aligning with the Genesys Way of Selling and the account-based engagement methodology. Lead and develop a regional team of 35+ Business Development Representative across key markets in EMEA, fostering collaboration within a multicultural and highly matrixed Go To Market organisation Recruit, coach and inspire a geographically distributed team, creating clear development pathways and long-term career opportunities across Genesys. A key focus area will be the continued evolution of the BDR Academy Program. Develop a strong understanding of lead and opportunity management processes, using data-driven insights and analytics to identify trends, improve performance and influence strategic business decisions. Bring experience and curiosity around modern Account-Based strategies, including ABM, ABE and ABX, with a passion for building scalable best practices across the organisation Demonstrate strong business and technical acumen, with the ability to position AI-powered cloud and customer experience solutions effectively. Deep working knowledge of Salesforce, Salesloft, Tableau and modern revenue technology ecosystems is highly valued Minimum Requirements: 10+ years of experience in Enterprise SaaS business development, pipeline generation and/or sales leadership, with a strong track record of exceeding growth targets. Experience with Challenger Sales and MEDDPICC methodologies is essential for success in this role. Proven leadership qualities and experience across multiple countries and cultures, with the ability to build high-performing, inclusive and results-oriented teams in complex international environments. Proven experience leading large-scale teams of 30+ employees, including second-line leadership responsibilities managing both people managers and individual contributors. Ability to work flexibly across time zones and collaborate effectively with global stakeholders across EMEA, North America, and APAC Experience managing external partners, vendors, and/or outsourced business development teams within a distributed operating model. Strong verbal and written communication skills in English. Additional European languages are considered a plus. Experience in customer experience (CX), AI, cloud, sales, or marketing technology solutions is advantageous, though not mandatory. a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Aareon is Europe's established provider of SaaS solutions for the real estate industry and a pioneer of the sector's digital future.With its software solutions, Aareon connects people, processes, and properties-bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone.We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.Become part of our international team! Become part of ! We are looking forward to meeting YOU!Salary Range: £65,000 - £75,000 per yearWork Location: Hybrid London or ManchesterHours per week: 37.5Contract Type: Permanent, full-timeAbout UsAareon's vision is Sustainable spaces for all.Through technology, we enable social housing providers to effectively manage and sustain their properties, fostering better lives for tenants. Our mission is to connect people, process and property, helping social housing providers digitalise critical operations, improve resident experiences and create more effective, sustainable housing services.We provide housing management software and digital solutions for the UK social housing sector, supporting housing associations, local authorities and other registered providers as they manage increasingly complex operational, regulatory and resident expectations.The RoleWe are looking for a Senior Product Manager with deep UK social housing domain knowledge to help shape the future of our social housing product portfolio.This is not a generic SaaS product role. The successful candidate will understand how social landlords operate, how housing teams make decisions, and how software can improve outcomes across residents, housing officers, repairs teams, asset teams, finance teams, compliance leaders and senior executives.Product management experience is important, but social housing domain expertise is essential.Role PurposeAs Senior Product Manager, you will own a strategically important area of our social housing product portfolio and be responsible for understanding the market, customers, regulatory environment and operational workflows, then translating that insight into clear product strategy, roadmap priorities and commercially valuable product outcomes.You may already be a Product Manager, Senior Product Manager or Product Owner in social housing software. You may also come from social housing systems ownership, implementation consultancy, business analysis, digital transformation or operational leadership, provided you can demonstrate strong product thinking and the ability to shape software that customers value.Key ResponsibilitiesMarket, Customer and Domain Insight: Act as a credible voice of the UK social housing market, maintaining a strong understanding of customer needs, sector pressures, regulatory change and competitor activity. Use this insight to identify product opportunities and ensure roadmap decisions are grounded in real customer and market evidence.Product Strategy and Roadmap: Own the product strategy and roadmap for your area, balancing customer value, commercial impact, regulatory need, technical health and delivery capacity. Make clear prioritisation decisions and communicate trade-offs confidently to customers, internal teams and senior stakeholders.Product Discovery and Delivery: Work closely with customers, Engineering, Design, Architecture, QA and Data teams to shape valuable, usable and deliverable product outcomes. Lead product discovery, define clear requirements and support delivery through to launch, adoption and iteration.Customer Experience and User Experience: Champion the importance of CX and UX in social housing software, recognising that poor user experience directly impacts adoption, operational efficiency, support demand and resident outcomes. Ensure products are designed around the real workflows of housing teams, residents and partners.Commercial and Go-to-Market Impact: Connect product decisions to commercial outcomes, including retention, expansion, adoption, differentiation and revenue growth. Support business cases, pricing and packaging discussions, product launches, tender responses and strategic customer conversations.AI, Data and Innovation: Identify opportunities to use AI, automation and data-led insight to improve operational efficiency, decision-making and customer experience where there is clear customer value. Bring a thoughtful approach to innovation, balancing opportunity with trust, transparency, data protection and sector-specific risk.Stakeholder Leadership: Build strong relationships across Product, Engineering, Sales, Marketing, Customer Success, Implementation, Support and senior leadership. Provide clarity on priorities, manage competing demands and represent the product area credibly in both internal and customer-facing settings.Essential ExperienceWe are looking for candidates who can demonstrate most of the following:Deep UK social housing domain experience. This is mandatory.Strong understanding of housing association, local authority or registered provider operations.Experience with housing management systems, tenant/resident portals, repairs platforms, asset systems, compliance systems or other social housing software.Knowledge of core housing workflows such as tenancy management, repairs, voids, allocations, rent, arrears, resident communication, complaints, assets or compliance.Understanding of the operational and regulatory pressures facing UK social landlords.Ability to engage credibly with housing professionals, senior customer stakeholders and internal commercial teams.Product Management ExperienceFormal product management experience is valuable, but this role is deliberately open to candidates with deep housing expertise who can demonstrate strong product potential.The key requirement is that you understand social housing deeply and can apply that knowledge to build better software.Desirable ExperienceThe following would be particularly valuable:Experience with platforms such as Aareon, NEC Housing, Civica Cx, MRI, Orchard/Capita, Northgate or other housing management systems.Experience building or managing AI-enabled products, automation tools or data-led decision support in social housing, local government, public sector or other socially important sectors.Familiarity with using AI in the product management process, including discovery synthesis, workflow analysis, prototyping, product analytics, customer insight or backlog refinement.Understanding of how AI can support operational efficiency while managing risks around trust, transparency, data protection, bias, auditability and customer vulnerability.Experience improving CX and UX in complex operational software environments.Experience with SaaS, cloud-native platforms, APIs, integrations, data migration or interoperability.Experience working with Agile delivery teams and tools such as Jira, Azure DevOps, Figma or product analytics platforms.Why Join UsThis is an opportunity to shape software used by organisations responsible for delivering essential housing services.You will work on products that sit at the heart of social housing operations: helping providers manage homes, support residents, improve service delivery, strengthen compliance and operate more efficiently.The sector is changing quickly. Customer expectations are rising, regulation is intensifying and many providers are rethinking their technology landscape. The right person will have a genuine opportunity to influence product direction, customer outcomes and Aareon's position in the UK social housing market.Über unsWerde Teil von Aareon und digitalisiere gemeinsam mit uns die europäische Immobilienwirtschaft.Warum wir?Wir legen Wert auf eine Arbeitsumgebung, in der Vielfalt und Flexibilität geschätzt werden, partnerschaftliche Zusammenarbeit und gegenseitige Unterstützung im Team selbstverständlich sind und Lernen als Chance wahrgenommen wird. Unsere Lösungen adressieren die großen Herausforderungen unserer Zeit: Klimawandel, Wohnungsknappheit und Fachkräftemangel. Entdecke die Vielfalt von !Kontakt aufnehmenWar noch nicht das Richtige dabei? Dann sende hier eine Initiativbewerbung an unser Recruiting Team!Start