Foreign, Commonwealth & Development Office
London, UK
Reference number: 431765
Salary: £57,500– £62,500
Total Package: Grade 7
Contract: Permanent
Location: London/Milton Keynes/East Kilbride
We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
Your role with us
The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors.
When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre.
Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs.
Who we’re looking for
To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level).
When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front.
If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here .
We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.
Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.
Apply before 11:55 pm on Monday 2nd March 2026.
06/02/2026
Full time
Reference number: 431765
Salary: £57,500– £62,500
Total Package: Grade 7
Contract: Permanent
Location: London/Milton Keynes/East Kilbride
We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
Your role with us
The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors.
When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre.
Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs.
Who we’re looking for
To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level).
When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front.
If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here .
We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.
Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.
Apply before 11:55 pm on Monday 2nd March 2026.
£140 per day, Inside IR35 2 Month Contract - Starting 2nd March York, On-site Your New Role We are currently recruiting for a Level 1 / Level 2 IT Support Engineer to join a well-established organisation on a 2-month onsite contract. This role is based within a hospice environment, so professionalism, empathy, and a calm, supportive approach are essential. You will be supporting staff who rely heavily on their IT systems, so clear communication and a customer-focused mindset are key. Your Responsibilities Providing first- and second-line desktop support services to end users Troubleshooting hardware and software issues Supporting Windows desktops and peripherals Delivering hands-on user support across the site Managing users and groups within Microsoft 365 Supporting SharePoint administration within the M365 tenant You Will Have Previous L1 / L2 desktop support experience Strong troubleshooting skills across Windows environments Experience managing users and groups in Microsoft 365 Exposure to SharePoint administration Excellent communication and customer service skills
04/03/2026
Contractor
£140 per day, Inside IR35 2 Month Contract - Starting 2nd March York, On-site Your New Role We are currently recruiting for a Level 1 / Level 2 IT Support Engineer to join a well-established organisation on a 2-month onsite contract. This role is based within a hospice environment, so professionalism, empathy, and a calm, supportive approach are essential. You will be supporting staff who rely heavily on their IT systems, so clear communication and a customer-focused mindset are key. Your Responsibilities Providing first- and second-line desktop support services to end users Troubleshooting hardware and software issues Supporting Windows desktops and peripherals Delivering hands-on user support across the site Managing users and groups within Microsoft 365 Supporting SharePoint administration within the M365 tenant You Will Have Previous L1 / L2 desktop support experience Strong troubleshooting skills across Windows environments Experience managing users and groups in Microsoft 365 Exposure to SharePoint administration Excellent communication and customer service skills
Business Systems Assistant Location: Hitchin, Hertfordshire (5 days per week on-site) Type: Permanent Salary: £33k - £37k depending on experienceAre you ready to be at the heart of a data-driven transformation? This is a fantastic opportunity for you to step into a pivotal Business Systems Assistant role where your technical expertise, analytical mindset and communication skills will directly support smarter decision-making across the business.You'll be the vital link between business users, systems and data-providing hands-on IT support while helping to shape reporting, improve processes and unlock the value of management information. If you enjoy variety, responsibility and real visibility with senior stakeholders, this is a role you'll want to apply for. What you'll be doing Providing day-to-day 2nd line support for Microsoft applications and general IT queries Managing users and devices across a Microsoft Server environment (AD, O365, RDS, printers) Acting as the subject matter expert for productivity software-diagnosing, replicating and resolving system issues Working closely with senior leadership and departments to develop accurate, meaningful reporting using SQL Supporting the Business Systems Manager with system improvements, process development and automation Gathering requirements from stakeholders and translating them into technical solutions Investigating and troubleshooting issues, liaising with third-party vendors where required Supporting testing, rollout and adoption of system upgrades and new solutions Assisting with training IT colleagues and wider business users What you'll bring At least 1+ years' experience in an IT or systems support role, providing 2nd line support Strong SQL skills with the ability to interrogate, manipulate and report on data Excellent analytical skills and a passion for improving and automating manual processes Confidence supporting users via phone and email, with a proactive and helpful approach Strong organisational skills with the ability to multitask effectively Excellent communication skills, comfortable engaging with stakeholders at all levels Solid experience with the Microsoft suite and server environments Desirable: Exposure to data visualisation tools and/or experience within the plant hire industry What's on offer A friendly, vibrant and supportive working environment 23 days' annual leave plus bank holidays Pension scheme Life assurance (4x salary) If you've held any of these roles or used these technologies/skills, this role could be a great fit: Business Systems Assistant, IT Support Analyst, 2nd Line Support Analyst, Systems Support Analyst, Application Support Analyst, Management Information Analyst, SQL Reporting, Microsoft 365, Active Directory, O365, Business Systems Support. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
04/03/2026
Full time
Business Systems Assistant Location: Hitchin, Hertfordshire (5 days per week on-site) Type: Permanent Salary: £33k - £37k depending on experienceAre you ready to be at the heart of a data-driven transformation? This is a fantastic opportunity for you to step into a pivotal Business Systems Assistant role where your technical expertise, analytical mindset and communication skills will directly support smarter decision-making across the business.You'll be the vital link between business users, systems and data-providing hands-on IT support while helping to shape reporting, improve processes and unlock the value of management information. If you enjoy variety, responsibility and real visibility with senior stakeholders, this is a role you'll want to apply for. What you'll be doing Providing day-to-day 2nd line support for Microsoft applications and general IT queries Managing users and devices across a Microsoft Server environment (AD, O365, RDS, printers) Acting as the subject matter expert for productivity software-diagnosing, replicating and resolving system issues Working closely with senior leadership and departments to develop accurate, meaningful reporting using SQL Supporting the Business Systems Manager with system improvements, process development and automation Gathering requirements from stakeholders and translating them into technical solutions Investigating and troubleshooting issues, liaising with third-party vendors where required Supporting testing, rollout and adoption of system upgrades and new solutions Assisting with training IT colleagues and wider business users What you'll bring At least 1+ years' experience in an IT or systems support role, providing 2nd line support Strong SQL skills with the ability to interrogate, manipulate and report on data Excellent analytical skills and a passion for improving and automating manual processes Confidence supporting users via phone and email, with a proactive and helpful approach Strong organisational skills with the ability to multitask effectively Excellent communication skills, comfortable engaging with stakeholders at all levels Solid experience with the Microsoft suite and server environments Desirable: Exposure to data visualisation tools and/or experience within the plant hire industry What's on offer A friendly, vibrant and supportive working environment 23 days' annual leave plus bank holidays Pension scheme Life assurance (4x salary) If you've held any of these roles or used these technologies/skills, this role could be a great fit: Business Systems Assistant, IT Support Analyst, 2nd Line Support Analyst, Systems Support Analyst, Application Support Analyst, Management Information Analyst, SQL Reporting, Microsoft 365, Active Directory, O365, Business Systems Support. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Join a leading independent technology and services provider as a technician 3 Job Overview: We're looking for a customer-focused Tech Engineer to join our team, with a strong emphasis on delivering high-quality, face-to-face support through our Tech Bar. This role is ideal for someone who thrives in a busy environment, enjoys solving problems hands-on, and takes pride in providing an exceptional user experience. You'll play a key part in keeping our technology running smoothly across day-to-day incidents, requests, and device support. Location: Raynesway - Derby Daily Rate: £19.85/hr - PAYE, £25.77 - UMB Contract Length: 02nd March 2026 till 02nd February 2027 Key Responsibilities Tech Bar Support Deliver friendly, professional, in-person IT support at the Tech Bar Troubleshoot and resolve hardware, software, mobile, and application issues Provide guidance and technical advice to users in a clear, approachable way Operational Support Manage incidents and service requests within agreed SLAs. Support device builds, configuration, and troubleshooting Assist with user onboarding, ensuring new starters have a seamless experience Collaborate closely with the wider IT team to maintain smooth service operations Key Requirements Strong technical background, ideally at 2nd/3rd line level Excellent communication and customer service skills Proactive mindset with a strong sense of ownership A team player who performs well in a fast-paced environment Solid knowledge of Windows, Microsoft 365, and standard end-user technologies How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
04/03/2026
Contractor
Join a leading independent technology and services provider as a technician 3 Job Overview: We're looking for a customer-focused Tech Engineer to join our team, with a strong emphasis on delivering high-quality, face-to-face support through our Tech Bar. This role is ideal for someone who thrives in a busy environment, enjoys solving problems hands-on, and takes pride in providing an exceptional user experience. You'll play a key part in keeping our technology running smoothly across day-to-day incidents, requests, and device support. Location: Raynesway - Derby Daily Rate: £19.85/hr - PAYE, £25.77 - UMB Contract Length: 02nd March 2026 till 02nd February 2027 Key Responsibilities Tech Bar Support Deliver friendly, professional, in-person IT support at the Tech Bar Troubleshoot and resolve hardware, software, mobile, and application issues Provide guidance and technical advice to users in a clear, approachable way Operational Support Manage incidents and service requests within agreed SLAs. Support device builds, configuration, and troubleshooting Assist with user onboarding, ensuring new starters have a seamless experience Collaborate closely with the wider IT team to maintain smooth service operations Key Requirements Strong technical background, ideally at 2nd/3rd line level Excellent communication and customer service skills Proactive mindset with a strong sense of ownership A team player who performs well in a fast-paced environment Solid knowledge of Windows, Microsoft 365, and standard end-user technologies How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Manager Location: Halesowen (Hybrid - 3 Days On-Site Weekly) Salary: £45,000 - £50,000 A well established UK distribution business is seeking a technically strong, hands on IT Manager to oversee a predominantly E-commerce environment across two local West Midlands sites. This role is perfect for a IT generalist who is comfortable working across 1st, 2nd, and 3rd line support , enjoys getting involved in all areas, and can confidently pick things up as they go along. While E-commerce experience is highly desirable , strong experience with ERP, CRM, or other business critical systems will also be considered. The organisation values individuals who are practical, honest, and comfortable leading operations without being heavy handed. Key Responsibilities Lead day to day IT operations across two sites and remote sales teams. Provide 1st, 2nd, and 3rd line support , acting as the go to person for all technical issues. Manage, support, and enhance business critical applications - especially E-commerce , but also ERP, CRM, or equivalent systems . Troubleshoot, diagnose, and resolve system and application issues across multiple environments. Manage user administration, access control, permissions, and configuration. Coordinate upgrades, integrations, enhancements, and general improvement initiatives. Work closely with external partners and vendors on fixes, updates, and technical input. Support reporting, dashboards, and data driven decision making. Identify opportunities for process improvement across IT and application workflows. Essential Experience Strong background in system/application support , with experience across 1st-3rd line . Exposure to E-commerce platforms is highly desirable, though ERP, CRM, or similar systems experience is equally valuable . Understanding of integrations, data flows, APIs, and platform configuration. Experience coordinating IT activity across multiple stakeholders or operational sites. Honest, pragmatic communicator with a hands on approach and willingness to get involved in all areas. Experience working within distribution, retail, or other operationally focused environments.
04/03/2026
Full time
IT Manager Location: Halesowen (Hybrid - 3 Days On-Site Weekly) Salary: £45,000 - £50,000 A well established UK distribution business is seeking a technically strong, hands on IT Manager to oversee a predominantly E-commerce environment across two local West Midlands sites. This role is perfect for a IT generalist who is comfortable working across 1st, 2nd, and 3rd line support , enjoys getting involved in all areas, and can confidently pick things up as they go along. While E-commerce experience is highly desirable , strong experience with ERP, CRM, or other business critical systems will also be considered. The organisation values individuals who are practical, honest, and comfortable leading operations without being heavy handed. Key Responsibilities Lead day to day IT operations across two sites and remote sales teams. Provide 1st, 2nd, and 3rd line support , acting as the go to person for all technical issues. Manage, support, and enhance business critical applications - especially E-commerce , but also ERP, CRM, or equivalent systems . Troubleshoot, diagnose, and resolve system and application issues across multiple environments. Manage user administration, access control, permissions, and configuration. Coordinate upgrades, integrations, enhancements, and general improvement initiatives. Work closely with external partners and vendors on fixes, updates, and technical input. Support reporting, dashboards, and data driven decision making. Identify opportunities for process improvement across IT and application workflows. Essential Experience Strong background in system/application support , with experience across 1st-3rd line . Exposure to E-commerce platforms is highly desirable, though ERP, CRM, or similar systems experience is equally valuable . Understanding of integrations, data flows, APIs, and platform configuration. Experience coordinating IT activity across multiple stakeholders or operational sites. Honest, pragmatic communicator with a hands on approach and willingness to get involved in all areas. Experience working within distribution, retail, or other operationally focused environments.
Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software all while delivering excellent customer service that schools can rely on. You ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Covering schools in the Slough area of Berkshire Salary: £26k- £32k base salary + mileage payments What you will bring to the role: Previous experience in an IT Support capacity up to 2nd line would be great, but not essential. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
04/03/2026
Full time
Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software all while delivering excellent customer service that schools can rely on. You ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Covering schools in the Slough area of Berkshire Salary: £26k- £32k base salary + mileage payments What you will bring to the role: Previous experience in an IT Support capacity up to 2nd line would be great, but not essential. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an 18 month fixed term contract with hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both at head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester area as required. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
04/03/2026
Seasonal
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an 18 month fixed term contract with hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both at head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester area as required. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Field IT Systems Engineer An exciting opportunity has arisen for a Field IT Systems Engineer to join a growing and supportive IT team. This is a hands-on, field-based role providing 1st and 2nd line IT support across four sites in Rugby . Reporting to the Lead IT Engineer , you will play a key role in ensuring IT systems remain secure, reliable, and fit for purpose. Key Responsibilities: Provide 1st and 2nd line IT support to staff and students Support and maintain Windows-based environments Troubleshoot hardware, software, and network issues Assist with deployment and maintenance of IT hardware and software Support cloud-based systems including Google Workspace Manage user accounts, permissions, and IT assets Assist with data security, backups, and disaster recovery Liaise with third-party suppliers and escalate issues where required The ideal candidate will have proven IT support experience, strong problem-solving skills, and excellent organisational ability. A full, clean UK driving licence is essential due to travel between local sites.
04/03/2026
Full time
Field IT Systems Engineer An exciting opportunity has arisen for a Field IT Systems Engineer to join a growing and supportive IT team. This is a hands-on, field-based role providing 1st and 2nd line IT support across four sites in Rugby . Reporting to the Lead IT Engineer , you will play a key role in ensuring IT systems remain secure, reliable, and fit for purpose. Key Responsibilities: Provide 1st and 2nd line IT support to staff and students Support and maintain Windows-based environments Troubleshoot hardware, software, and network issues Assist with deployment and maintenance of IT hardware and software Support cloud-based systems including Google Workspace Manage user accounts, permissions, and IT assets Assist with data security, backups, and disaster recovery Liaise with third-party suppliers and escalate issues where required The ideal candidate will have proven IT support experience, strong problem-solving skills, and excellent organisational ability. A full, clean UK driving licence is essential due to travel between local sites.
Reference number: JR252884 Location: Hybrid working - home and our office based in London Working pattern: Full Time, 37.5 hours per week Contract Type: Permanent Number of roles: 1 Salary: £38,000 - £40,000 per annum We are looking for a Digital Learning Product Manager to join our team. This is a hands-on digital learning product role focused on ensuring the asynchronous resilience programme is robust, usable, and delivers a high-quality learner experience at launch and beyond. You will act as a strong advocate for the voice of the user, translating learner needs into practical, prioritised improvements across the website and learning platform. You will have the responsibility for shaping recommendations, identifying risks, and ensuring the platform performs effectively in real-world use, not just in theory. As an early-stage initiative, priorities will evolve. This role suits someone comfortable with ambiguity, ownership, and delivery, who enjoys variety and is willing to contribute across disciplines to support a successful launch. You will work closely with the programme founder, internal IT teams, and external suppliers to ensure delivery is aligned, timely, and fit for scale. You will also support basic digital marketing activity, contributing to product visibility. This is an excellent opportunity for an an exceptional Digital Product professional who is looking to expand their skills and build their career with an industry leader. What you'll bring to the role Relevant experience in a digital product, learning platform or edtech environment. Experience in wellbeing, education or purpose-driven products. Strong, hands-on experience using WordPress. Experience administering an LMS or similar learning platform. Experience working with MVPs or early-stage digital products. Experience liaising with external developers or technical suppliers. Experience supporting digital marketing activity and website management. Comfortable using basic analytics or user behaviour data (e.g. Google Analytics, Tag Manager or similar). Strong attention to detail and commitment to product quality. Excellent written and verbal communication skills. Understanding of GDPR and data sensitivity. What we do Kaplan Resilience is a new wellbeing initiative within Kaplan, a global education provider with over 80 years of experience delivering outcomes-driven learning at scale. The initiative is focused on building a scalable, evidence-informed resilience programme for students and professionals, designed to deliver measurable impact and long-term commercial value. Digital, student-centred delivery underpins the strategy, with accessibility, engagement, and real-world application shaping all product and learning design decisions. Kaplan Resilience operates as a start-up within Kaplan: moving at pace, testing and iterating rapidly, while maintaining the rigour, credibility, and quality standards expected of a global education organisation. The programme is being developed for asynchronous delivery, enabling consistent learner experience and scalable deployment across institutions and markets. What we offer As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: 28 days annual leave Big discounts on Kaplan courses for you and your family 24/7 confidential helpline providing counselling and other support services Company pension contributions Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels Medicash Health Cash Plan Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. How to apply Please apply with CV and cover letter no later than 11pm on 22nd March 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
04/03/2026
Full time
Reference number: JR252884 Location: Hybrid working - home and our office based in London Working pattern: Full Time, 37.5 hours per week Contract Type: Permanent Number of roles: 1 Salary: £38,000 - £40,000 per annum We are looking for a Digital Learning Product Manager to join our team. This is a hands-on digital learning product role focused on ensuring the asynchronous resilience programme is robust, usable, and delivers a high-quality learner experience at launch and beyond. You will act as a strong advocate for the voice of the user, translating learner needs into practical, prioritised improvements across the website and learning platform. You will have the responsibility for shaping recommendations, identifying risks, and ensuring the platform performs effectively in real-world use, not just in theory. As an early-stage initiative, priorities will evolve. This role suits someone comfortable with ambiguity, ownership, and delivery, who enjoys variety and is willing to contribute across disciplines to support a successful launch. You will work closely with the programme founder, internal IT teams, and external suppliers to ensure delivery is aligned, timely, and fit for scale. You will also support basic digital marketing activity, contributing to product visibility. This is an excellent opportunity for an an exceptional Digital Product professional who is looking to expand their skills and build their career with an industry leader. What you'll bring to the role Relevant experience in a digital product, learning platform or edtech environment. Experience in wellbeing, education or purpose-driven products. Strong, hands-on experience using WordPress. Experience administering an LMS or similar learning platform. Experience working with MVPs or early-stage digital products. Experience liaising with external developers or technical suppliers. Experience supporting digital marketing activity and website management. Comfortable using basic analytics or user behaviour data (e.g. Google Analytics, Tag Manager or similar). Strong attention to detail and commitment to product quality. Excellent written and verbal communication skills. Understanding of GDPR and data sensitivity. What we do Kaplan Resilience is a new wellbeing initiative within Kaplan, a global education provider with over 80 years of experience delivering outcomes-driven learning at scale. The initiative is focused on building a scalable, evidence-informed resilience programme for students and professionals, designed to deliver measurable impact and long-term commercial value. Digital, student-centred delivery underpins the strategy, with accessibility, engagement, and real-world application shaping all product and learning design decisions. Kaplan Resilience operates as a start-up within Kaplan: moving at pace, testing and iterating rapidly, while maintaining the rigour, credibility, and quality standards expected of a global education organisation. The programme is being developed for asynchronous delivery, enabling consistent learner experience and scalable deployment across institutions and markets. What we offer As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: 28 days annual leave Big discounts on Kaplan courses for you and your family 24/7 confidential helpline providing counselling and other support services Company pension contributions Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels Medicash Health Cash Plan Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. How to apply Please apply with CV and cover letter no later than 11pm on 22nd March 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You'll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software - all while delivering excellent customer service that schools can rely on. You'll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Covering schools in the Slough area of Berkshire Salary: £26k- £32k base salary + mileage payments What you will bring to the role: Previous experience in an IT Support capacity up to 2nd line would be great, but not essential. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
04/03/2026
Full time
Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You'll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software - all while delivering excellent customer service that schools can rely on. You'll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager Location: Covering schools in the Slough area of Berkshire Salary: £26k- £32k base salary + mileage payments What you will bring to the role: Previous experience in an IT Support capacity up to 2nd line would be great, but not essential. Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
There is a lot happening in Linux! Join our dynamic IT Defence team, where you will be responsible for all aspects of our Linux capabilities. This role offers exposure to business-as-usual operations, delivered services, and innovative project work. We welcome candidates with experience in Slurm or HPC and Ansible. We have different level opportunities in this growing team, so don't shy away if you don't have all the skills. You do need to be eligible for SC and DV Clearance. Hybrid Fixed: 3 days per week on our Portsmouth OR Salisbury site, 2 days home working. What you'll be doing: Oversee and enhance Linux platform capabilities. Develop and maintain open-source and commercial tooling. Provide expert 3rd line technical support, mentoring, and fault resolution for 1st/2nd line teams. Act as a subject matter expert in Linux. What we need from you: Extensive experience in large-scale Linux platform engineering and automation. Proficiency with Enterprise Linux OS (RedHat, CentOS, Oracle) to RHCE level. Familiarity with DevOps and automation tools (Terraform, Git, Ansible, Vault). Experience in building and securing Linux environments, including Kubernetes clusters (on-premise and cloud). It would be great if you had: Network technologies (LAN, WAN, Cisco switching, Juniper and Fortinet security products) and working knowledge of TCP/IP networking. Database administration (MySQL, PostgreSQL, MariaDB or InfluxDB). Virtualisation management experience - VMware, XenServer, OpenStack or Hyper-V. Working knowledge of Openshift, Openstack. Secure LINUX and IPTablesI If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Permanent Location: Hybrid Fixed: 3 days in Portsmouth OR Salisbury. Security Clearance Level: Eligible for SC and DV Clearance. Internal Recruiter: Jane Salary: To £Dependant on experience Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension. Loved reading about this job and want to know more about us? ? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
04/03/2026
Full time
There is a lot happening in Linux! Join our dynamic IT Defence team, where you will be responsible for all aspects of our Linux capabilities. This role offers exposure to business-as-usual operations, delivered services, and innovative project work. We welcome candidates with experience in Slurm or HPC and Ansible. We have different level opportunities in this growing team, so don't shy away if you don't have all the skills. You do need to be eligible for SC and DV Clearance. Hybrid Fixed: 3 days per week on our Portsmouth OR Salisbury site, 2 days home working. What you'll be doing: Oversee and enhance Linux platform capabilities. Develop and maintain open-source and commercial tooling. Provide expert 3rd line technical support, mentoring, and fault resolution for 1st/2nd line teams. Act as a subject matter expert in Linux. What we need from you: Extensive experience in large-scale Linux platform engineering and automation. Proficiency with Enterprise Linux OS (RedHat, CentOS, Oracle) to RHCE level. Familiarity with DevOps and automation tools (Terraform, Git, Ansible, Vault). Experience in building and securing Linux environments, including Kubernetes clusters (on-premise and cloud). It would be great if you had: Network technologies (LAN, WAN, Cisco switching, Juniper and Fortinet security products) and working knowledge of TCP/IP networking. Database administration (MySQL, PostgreSQL, MariaDB or InfluxDB). Virtualisation management experience - VMware, XenServer, OpenStack or Hyper-V. Working knowledge of Openshift, Openstack. Secure LINUX and IPTablesI If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Permanent Location: Hybrid Fixed: 3 days in Portsmouth OR Salisbury. Security Clearance Level: Eligible for SC and DV Clearance. Internal Recruiter: Jane Salary: To £Dependant on experience Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension. Loved reading about this job and want to know more about us? ? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
Schools IT Engineer - 1 month Contract (Sick Leave Cover) Location: Doncaster Start: ASAP We are seeking an experienced IT Engineer to provide short-term support within school environments in Doncaster. This role will focus on classroom setups, 1st and 2nd line support, and basic networking. Key Duties: Classroom IT equipment setup (PCs, laptops, interactive screens, printers) 1st & 2nd line technical support for staff Troubleshooting hardware, software, and network issues Active Directory user support and Microsoft 365 Basic network support (Switches, Wi-Fi, cabling) Requirements: Previous IT support experience (school experience desirable) Strong Windows 10/11 and M365 knowledge Good networking fundamentals Enhanced DBS Immediate start required. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
04/03/2026
Contractor
Schools IT Engineer - 1 month Contract (Sick Leave Cover) Location: Doncaster Start: ASAP We are seeking an experienced IT Engineer to provide short-term support within school environments in Doncaster. This role will focus on classroom setups, 1st and 2nd line support, and basic networking. Key Duties: Classroom IT equipment setup (PCs, laptops, interactive screens, printers) 1st & 2nd line technical support for staff Troubleshooting hardware, software, and network issues Active Directory user support and Microsoft 365 Basic network support (Switches, Wi-Fi, cabling) Requirements: Previous IT support experience (school experience desirable) Strong Windows 10/11 and M365 knowledge Good networking fundamentals Enhanced DBS Immediate start required. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Our client has a permanent vacancy for a Senior Systems Analyst to be responsible for the overall management, optimisation, and efficient running of business systems. You will work closely with business stakeholders in Operations, Finance, Sales, B2B Commerce, and Warehousing to understand business requirements, improve system capabilities, and develop scalable and robust solutions. Key Responsibilities Business Analysis & Process Improvement Engage with business stakeholders to understand operational needs, map processes, and identify opportunities for improvement. Lead requirements gathering workshops and convert requirements into functional and technical requirements. Define current workflow and future workflow as well as identifying bottlenecks and recommending solutions. Support change initiatives by assessing business impact, defining success metrics, and ensuring smooth transition to new processes. Manage supplier relationships to ensure that they provide quality support and deliver fixes on time and according to business priorities. Systems Analysis & Support Provide advanced 2nd/3rd line support and subject matter expertise to the business applications, including the ERP and integrated applications. Carry out root cause analysis for system issues and coordinate with internal teams and vendors to implement permanent corrective actions. Ensure systems remain performant, scalable, and aligned with business growth objectives. Configuration management, system checks on master data integrity and optimization of system usage across various departments. Project Delivery Contribute to full project lifecycles from discovery and design through testing, deployment, and adoption by users. Taking ownership of project deliverables, ensuring quality documentation and timely completion. Testing & Quality Assurance Develop test scenarios, test scripts, and perform UAT and regression testing on changes and upgrades to the system. Validate data flows, integrations, and business rules to ensure reliable operation of end-to-end processes. Reporting & Data Insight Operational and analytical reporting Create, maintain, and enhance reports to support decision making. Interact with stakeholders to define reporting needs. Training & User Guidance Train and guide the end users on the new features and processes and best practices. Develop training documents, knowledge articles, and process documentation. Required Skills & Experience Strong experience in business or systems analysis within an ERP centric environment. Hands on experience with enterprise resource planning systems Relational database experience e.g. writing queries, and performance tuning. Systems integration, API s and data flows between enterprise platforms. Communication and stakeholder engagement skills with a customer driven approach. The ability to document requirements, processes and technical specifications correctly and efficiently. Desirable Skills & Experience Sage X3 ERP Experience. Understanding of Finance, B2B ecommerce, warehouse, supply chain or product distribution. Experience with Crystal Reports, Sage Enterprise Intelligence or similar reporting tools. Knowledge and experience of working with web services, API integrations, or system automation. Familiarity with Magento, Shopify, or other B2B ecommerce platforms. Microsoft SQL Experience. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
04/03/2026
Full time
Our client has a permanent vacancy for a Senior Systems Analyst to be responsible for the overall management, optimisation, and efficient running of business systems. You will work closely with business stakeholders in Operations, Finance, Sales, B2B Commerce, and Warehousing to understand business requirements, improve system capabilities, and develop scalable and robust solutions. Key Responsibilities Business Analysis & Process Improvement Engage with business stakeholders to understand operational needs, map processes, and identify opportunities for improvement. Lead requirements gathering workshops and convert requirements into functional and technical requirements. Define current workflow and future workflow as well as identifying bottlenecks and recommending solutions. Support change initiatives by assessing business impact, defining success metrics, and ensuring smooth transition to new processes. Manage supplier relationships to ensure that they provide quality support and deliver fixes on time and according to business priorities. Systems Analysis & Support Provide advanced 2nd/3rd line support and subject matter expertise to the business applications, including the ERP and integrated applications. Carry out root cause analysis for system issues and coordinate with internal teams and vendors to implement permanent corrective actions. Ensure systems remain performant, scalable, and aligned with business growth objectives. Configuration management, system checks on master data integrity and optimization of system usage across various departments. Project Delivery Contribute to full project lifecycles from discovery and design through testing, deployment, and adoption by users. Taking ownership of project deliverables, ensuring quality documentation and timely completion. Testing & Quality Assurance Develop test scenarios, test scripts, and perform UAT and regression testing on changes and upgrades to the system. Validate data flows, integrations, and business rules to ensure reliable operation of end-to-end processes. Reporting & Data Insight Operational and analytical reporting Create, maintain, and enhance reports to support decision making. Interact with stakeholders to define reporting needs. Training & User Guidance Train and guide the end users on the new features and processes and best practices. Develop training documents, knowledge articles, and process documentation. Required Skills & Experience Strong experience in business or systems analysis within an ERP centric environment. Hands on experience with enterprise resource planning systems Relational database experience e.g. writing queries, and performance tuning. Systems integration, API s and data flows between enterprise platforms. Communication and stakeholder engagement skills with a customer driven approach. The ability to document requirements, processes and technical specifications correctly and efficiently. Desirable Skills & Experience Sage X3 ERP Experience. Understanding of Finance, B2B ecommerce, warehouse, supply chain or product distribution. Experience with Crystal Reports, Sage Enterprise Intelligence or similar reporting tools. Knowledge and experience of working with web services, API integrations, or system automation. Familiarity with Magento, Shopify, or other B2B ecommerce platforms. Microsoft SQL Experience. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Who we are We're Müller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into these key areas.Müller Milk & Ingredients (MMI), Müller Yogurt & Desserts (MYD), and Müller Milk & Ingredients Distribution (MMID). MMI is all about producing milk, cream, butter, milk drinks, and dairy ingredients from 1,300 British. MYD is the team behind favourites like Müller Corner, Müller Light, Müller Rice, and more - putting smiles on faces with every spoonful. And MMID? They're the logistics legends, delivering over 1 billion litres of milk every year to more than 5,500 locations across the UK, making sure everything flows smoothly from farm to fridge. Together, we're growing fast, powered by passionate people who care about quality, sustainability, and making every day delicious. Why Müller? Milk flows through everything at Müller - from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers. As the UK's most popular dairy brand, we're always striving to make a real difference for our planet, our partners and our people, making sure we're helping to create a more sustainable dairy future.We're growing to keep up with the millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that's bold and entrepreneurial, with opportunities that are yours for the taking - and even enjoy every benefit and bonus to sweeten the deal. Join Our Team as a Technical Support Analyst Location: Market Drayton / Hybrid - 3 days on-site per week Contract: Full-Time, Permanent Hours: Monday-Friday (40 hours) With over 31,000 employees across Europe and a long-standing commitment to excellence, Müller is a family-owned business known for its dedication to quality, innovation, and growth. In the UK alone, we produce a wide range of leading branded and private-label dairy products, from yogurts and desserts to butter and flavoured milk. We're seeking an experienced Technical Support Analyst; you will be a key member of the 2nd line support team, responsible for resolving escalated technical issues, supporting IT operations, and ensuring continuity of service for end users. This role bridges the gap between frontline service desk and infrastructure teams, offering opportunities to deepen technical expertise and contribute to service improvement initiatives. Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, HCCP, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities. Technical Support Analyst - Your Challenge Join our team as a Technical Support Analyst, delivering high-quality 2nd line support and ensuring a seamless IT experience across the organisation. This role requires regular travel to multiple Müller locations, providing hands-on support where it's needed most. What You'll Do •Provide 2nd line support for incidents and service requests.•Troubleshoot hardware, software, and infrastructure issues within SLAs.•Work closely with 1st and 3rd line teams to resolve complex issues.•Own tickets end-to-end with clear user communication.•Document solutions, known issues, and contribute to the knowledge base.•Travel frequently to various Müller sites to deliver on-site technical support.•Carry out routine system checks, updates, and maintenance.•Support user accounts, device provisioning, and software installations.•Monitor system alerts and escalate critical or recurring issues.•Manage the full End User Device asset lifecycle.•Participate in change management and service improvement discussions.•Follow security protocols and assist with compliance activities (GDPR, KRITIS, NIS2).•Apply security patches and maintain accurate documentation.•Share lessons learned to support ongoing team development. What You'll Bring •A technical college degree or equivalent.•Working knowledge of ITIL processes.•Strong troubleshooting skills across MS Windows environment•Familiarity with network troubleshooting and system monitoring tools.•Willingness to join an out-of-hours rota.•A high level of flexibility and readiness to travel regularly to other Müller locations. The Process Join us at Müller and be part of a team that values your contributions and supports your professional growth. Apply now and take the next step in your career:- Contact Details: F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ
04/03/2026
Full time
Who we are We're Müller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into these key areas.Müller Milk & Ingredients (MMI), Müller Yogurt & Desserts (MYD), and Müller Milk & Ingredients Distribution (MMID). MMI is all about producing milk, cream, butter, milk drinks, and dairy ingredients from 1,300 British. MYD is the team behind favourites like Müller Corner, Müller Light, Müller Rice, and more - putting smiles on faces with every spoonful. And MMID? They're the logistics legends, delivering over 1 billion litres of milk every year to more than 5,500 locations across the UK, making sure everything flows smoothly from farm to fridge. Together, we're growing fast, powered by passionate people who care about quality, sustainability, and making every day delicious. Why Müller? Milk flows through everything at Müller - from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers. As the UK's most popular dairy brand, we're always striving to make a real difference for our planet, our partners and our people, making sure we're helping to create a more sustainable dairy future.We're growing to keep up with the millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that's bold and entrepreneurial, with opportunities that are yours for the taking - and even enjoy every benefit and bonus to sweeten the deal. Join Our Team as a Technical Support Analyst Location: Market Drayton / Hybrid - 3 days on-site per week Contract: Full-Time, Permanent Hours: Monday-Friday (40 hours) With over 31,000 employees across Europe and a long-standing commitment to excellence, Müller is a family-owned business known for its dedication to quality, innovation, and growth. In the UK alone, we produce a wide range of leading branded and private-label dairy products, from yogurts and desserts to butter and flavoured milk. We're seeking an experienced Technical Support Analyst; you will be a key member of the 2nd line support team, responsible for resolving escalated technical issues, supporting IT operations, and ensuring continuity of service for end users. This role bridges the gap between frontline service desk and infrastructure teams, offering opportunities to deepen technical expertise and contribute to service improvement initiatives. Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, HCCP, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities. Technical Support Analyst - Your Challenge Join our team as a Technical Support Analyst, delivering high-quality 2nd line support and ensuring a seamless IT experience across the organisation. This role requires regular travel to multiple Müller locations, providing hands-on support where it's needed most. What You'll Do •Provide 2nd line support for incidents and service requests.•Troubleshoot hardware, software, and infrastructure issues within SLAs.•Work closely with 1st and 3rd line teams to resolve complex issues.•Own tickets end-to-end with clear user communication.•Document solutions, known issues, and contribute to the knowledge base.•Travel frequently to various Müller sites to deliver on-site technical support.•Carry out routine system checks, updates, and maintenance.•Support user accounts, device provisioning, and software installations.•Monitor system alerts and escalate critical or recurring issues.•Manage the full End User Device asset lifecycle.•Participate in change management and service improvement discussions.•Follow security protocols and assist with compliance activities (GDPR, KRITIS, NIS2).•Apply security patches and maintain accurate documentation.•Share lessons learned to support ongoing team development. What You'll Bring •A technical college degree or equivalent.•Working knowledge of ITIL processes.•Strong troubleshooting skills across MS Windows environment•Familiarity with network troubleshooting and system monitoring tools.•Willingness to join an out-of-hours rota.•A high level of flexibility and readiness to travel regularly to other Müller locations. The Process Join us at Müller and be part of a team that values your contributions and supports your professional growth. Apply now and take the next step in your career:- Contact Details: F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ
Preston Full-time Permanent Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure and we are looking for a 1st & 2nd Line Support Technician. The Responsibilities To provide 1 st & 2 nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software / hardware supplier where necessary. To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people. Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date. To deploy and maintain PCs and associated peripherals including the redeployment of existing equipment to agreed standards, by performing upgrades, new installations and carrying out routine procedures. To create user accounts for new starters on AD, Email systems and ERP systems Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA's. To install and configure operating systems and other software to agreed standards. Assist in the compilation and maintenance of an accurate inventory of hardware and software. To provide at all times, a professional, courteous and rapid response to individual users. About You Good analytical and problem-solving skills. Ability to manage own workload and prioritise jobs appropriately. Ability to research unfamiliar topics and to keep knowledge up to date with current technology. Ability to handle confidential information. Good communication skills, even when under pressure. Attention to detail. Ability to follow established IT policies and procedures. Willingness to develop role as business grows. Good analytical and problem-solving skills. Ability to manage own workload and prioritise jobs appropriately. Ability to research unfamiliar topics and to keep knowledge up to date with current technology. Ability to handle confidential information. Good communication skills, even when under pressure. Attention to detail. Ability to follow established IT policies and procedures. Willingness to develop role as business grows. A recent working knowledge will be required of: Microsoft Windows Server Active Directory Office 365 Microsoft Windows 11/10 iOS PC/laptop hardware Multifunction, plotter, laser and label printers Server/storage hardware Virtualisation technology Networking - switches, routers, wireless and VPN IP Telephony What's in it for you? £28,000 - £30,000 25 days holidays plus bank holidays Monday - Friday 08.30am - 5pm Free on site parking Pension scheme Cycle to scheme work, gym onsite Hardship fund Simply Health Plan - which gives costs towards opticians, dentist, physiotherapy etc Not ready to apply? If you're looking for some more information, then please give us a call Speak to Amy Hutcheson Principal Consultant T:E:
04/03/2026
Full time
Preston Full-time Permanent Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure and we are looking for a 1st & 2nd Line Support Technician. The Responsibilities To provide 1 st & 2 nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software / hardware supplier where necessary. To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people. Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date. To deploy and maintain PCs and associated peripherals including the redeployment of existing equipment to agreed standards, by performing upgrades, new installations and carrying out routine procedures. To create user accounts for new starters on AD, Email systems and ERP systems Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA's. To install and configure operating systems and other software to agreed standards. Assist in the compilation and maintenance of an accurate inventory of hardware and software. To provide at all times, a professional, courteous and rapid response to individual users. About You Good analytical and problem-solving skills. Ability to manage own workload and prioritise jobs appropriately. Ability to research unfamiliar topics and to keep knowledge up to date with current technology. Ability to handle confidential information. Good communication skills, even when under pressure. Attention to detail. Ability to follow established IT policies and procedures. Willingness to develop role as business grows. Good analytical and problem-solving skills. Ability to manage own workload and prioritise jobs appropriately. Ability to research unfamiliar topics and to keep knowledge up to date with current technology. Ability to handle confidential information. Good communication skills, even when under pressure. Attention to detail. Ability to follow established IT policies and procedures. Willingness to develop role as business grows. A recent working knowledge will be required of: Microsoft Windows Server Active Directory Office 365 Microsoft Windows 11/10 iOS PC/laptop hardware Multifunction, plotter, laser and label printers Server/storage hardware Virtualisation technology Networking - switches, routers, wireless and VPN IP Telephony What's in it for you? £28,000 - £30,000 25 days holidays plus bank holidays Monday - Friday 08.30am - 5pm Free on site parking Pension scheme Cycle to scheme work, gym onsite Hardship fund Simply Health Plan - which gives costs towards opticians, dentist, physiotherapy etc Not ready to apply? If you're looking for some more information, then please give us a call Speak to Amy Hutcheson Principal Consultant T:E:
IT Field Engineer (MSP) Base Salary: £30,000 £35,000 Plus Van or £300 p/m Car Allowance & benefits 3 days p/week on-site across Blackpool & 2 days p/week in Burnley (HQ) The opportunity: A well-established MSP is looking for a client-facing Field Engineer to support a growing schools trust across Blackpool. You ll spend three days per week on-site acting as the go-to IT contact for your allocated schools, with the remaining two days based in Burnley alongside the Service Desk team. This is a role with real ownership not just reacting to tickets, but building relationships and providing proactive, hands-on support. There s genuine progression here. We ve seen people join at 1st Line and develop into senior technical roles and even Service Manager level within the business. The management team are big on upskilling their engineers, investing in training and giving people exposure to projects and more responsibility as they grow. If you re ambitious and want more than just a static support role, this environment will suit you. Day to day You ll support Microsoft 365 environments, servers and desktops, assist with Azure and wider Microsoft cloud technologies, and troubleshoot networking issues across DNS, DHCP and TCP/IP. You ll work across VMware and Hyper-V, manage tickets within SLA, liaise with third parties and see issues through to resolution. Who we are looking for You ll have 2 3 years MSP experience and be operating at strong 1st or 2nd Line level. Solid Microsoft 365 knowledge is essential, alongside good infrastructure fundamentals and the confidence to work independently on-site. You ll need to be friendly, approachable and genuinely enjoy the customer-facing side of the role. This suits someone who likes being out in the field, building rapport with school staff and becoming a trusted IT contact. A full UK driving licence is required and an Enhanced DBS will be arranged. The Next Steps If you d like to hear more, get in touch with Joe White at CRG TEC. Drop me a message, send your CV across, or give me a call for a confidential chat.
03/03/2026
Full time
IT Field Engineer (MSP) Base Salary: £30,000 £35,000 Plus Van or £300 p/m Car Allowance & benefits 3 days p/week on-site across Blackpool & 2 days p/week in Burnley (HQ) The opportunity: A well-established MSP is looking for a client-facing Field Engineer to support a growing schools trust across Blackpool. You ll spend three days per week on-site acting as the go-to IT contact for your allocated schools, with the remaining two days based in Burnley alongside the Service Desk team. This is a role with real ownership not just reacting to tickets, but building relationships and providing proactive, hands-on support. There s genuine progression here. We ve seen people join at 1st Line and develop into senior technical roles and even Service Manager level within the business. The management team are big on upskilling their engineers, investing in training and giving people exposure to projects and more responsibility as they grow. If you re ambitious and want more than just a static support role, this environment will suit you. Day to day You ll support Microsoft 365 environments, servers and desktops, assist with Azure and wider Microsoft cloud technologies, and troubleshoot networking issues across DNS, DHCP and TCP/IP. You ll work across VMware and Hyper-V, manage tickets within SLA, liaise with third parties and see issues through to resolution. Who we are looking for You ll have 2 3 years MSP experience and be operating at strong 1st or 2nd Line level. Solid Microsoft 365 knowledge is essential, alongside good infrastructure fundamentals and the confidence to work independently on-site. You ll need to be friendly, approachable and genuinely enjoy the customer-facing side of the role. This suits someone who likes being out in the field, building rapport with school staff and becoming a trusted IT contact. A full UK driving licence is required and an Enhanced DBS will be arranged. The Next Steps If you d like to hear more, get in touch with Joe White at CRG TEC. Drop me a message, send your CV across, or give me a call for a confidential chat.
IT Specialist - 1st/2nd Line Support Scunthorpe On-site Permanent 28,000+ excellent benefits We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe. This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service. The Role As part of the IT team, you will: Provide 1st and 2nd Line IT Support to site users Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019 Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy) Maintain and administer Active Directory and Microsoft 365 / Office 365 Support backup technologies and infrastructure systems Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones) Manage tickets via Jira Service Desk , ensuring SLAs are met Escalate complex issues where required What We're Looking For Proven experience in 2nd Line Support / IT Support Engineer role Strong knowledge of Windows 10 and Windows Server environments Experience with Cisco switching or networking (CCNA / Network+ desirable) Understanding of DNS, DHCP, Group Policy and core infrastructure technologies Experience supporting hardware, printers and user devices Excellent communication and problem-solving skills Desirable Firewall technologies Hyperconverged infrastructure Experience in a manufacturing or site-based environment Why Apply? Broad technical exposure across infrastructure and networking Hands-on role with real ownership of incidents Opportunity to develop networking and infrastructure expertise If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in Scunthorpe we would love to hear from you. Apply today! INDSR
03/03/2026
Full time
IT Specialist - 1st/2nd Line Support Scunthorpe On-site Permanent 28,000+ excellent benefits We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe. This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service. The Role As part of the IT team, you will: Provide 1st and 2nd Line IT Support to site users Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019 Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy) Maintain and administer Active Directory and Microsoft 365 / Office 365 Support backup technologies and infrastructure systems Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones) Manage tickets via Jira Service Desk , ensuring SLAs are met Escalate complex issues where required What We're Looking For Proven experience in 2nd Line Support / IT Support Engineer role Strong knowledge of Windows 10 and Windows Server environments Experience with Cisco switching or networking (CCNA / Network+ desirable) Understanding of DNS, DHCP, Group Policy and core infrastructure technologies Experience supporting hardware, printers and user devices Excellent communication and problem-solving skills Desirable Firewall technologies Hyperconverged infrastructure Experience in a manufacturing or site-based environment Why Apply? Broad technical exposure across infrastructure and networking Hands-on role with real ownership of incidents Opportunity to develop networking and infrastructure expertise If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in Scunthorpe we would love to hear from you. Apply today! INDSR
IT Field Engineer (MSP) Base Salary: £30,000 £35,000 Plus Van or £300 p/m Car Allowance & benefits 3 days p/week on-site across Blackpool & 2 days p/week in Burnley (HQ) The opportunity: A well-established MSP is looking for a client-facing Field Engineer to support a growing schools trust across Blackpool. You ll spend three days per week on-site acting as the go-to IT contact for your allocated schools, with the remaining two days based in Burnley alongside the Service Desk team. This is a role with real ownership not just reacting to tickets, but building relationships and providing proactive, hands-on support. There s genuine progression here. We ve seen people join at 1st Line and develop into senior technical roles and even Service Manager level within the business. The management team are big on upskilling their engineers, investing in training and giving people exposure to projects and more responsibility as they grow. If you re ambitious and want more than just a static support role, this environment will suit you. Day to day You ll support Microsoft 365 environments, servers and desktops, assist with Azure and wider Microsoft cloud technologies, and troubleshoot networking issues across DNS, DHCP and TCP/IP. You ll work across VMware and Hyper-V, manage tickets within SLA, liaise with third parties and see issues through to resolution. Who we are looking for You ll have 2 3 years MSP experience and be operating at strong 1st or 2nd Line level. Solid Microsoft 365 knowledge is essential, alongside good infrastructure fundamentals and the confidence to work independently on-site. You ll need to be friendly, approachable and genuinely enjoy the customer-facing side of the role. This suits someone who likes being out in the field, building rapport with school staff and becoming a trusted IT contact. A full UK driving licence is required and an Enhanced DBS will be arranged. The Next Steps If you d like to hear more, get in touch with Joe White at CRG TEC. Drop me a message, send your CV across, or give me a call for a confidential chat.
03/03/2026
Full time
IT Field Engineer (MSP) Base Salary: £30,000 £35,000 Plus Van or £300 p/m Car Allowance & benefits 3 days p/week on-site across Blackpool & 2 days p/week in Burnley (HQ) The opportunity: A well-established MSP is looking for a client-facing Field Engineer to support a growing schools trust across Blackpool. You ll spend three days per week on-site acting as the go-to IT contact for your allocated schools, with the remaining two days based in Burnley alongside the Service Desk team. This is a role with real ownership not just reacting to tickets, but building relationships and providing proactive, hands-on support. There s genuine progression here. We ve seen people join at 1st Line and develop into senior technical roles and even Service Manager level within the business. The management team are big on upskilling their engineers, investing in training and giving people exposure to projects and more responsibility as they grow. If you re ambitious and want more than just a static support role, this environment will suit you. Day to day You ll support Microsoft 365 environments, servers and desktops, assist with Azure and wider Microsoft cloud technologies, and troubleshoot networking issues across DNS, DHCP and TCP/IP. You ll work across VMware and Hyper-V, manage tickets within SLA, liaise with third parties and see issues through to resolution. Who we are looking for You ll have 2 3 years MSP experience and be operating at strong 1st or 2nd Line level. Solid Microsoft 365 knowledge is essential, alongside good infrastructure fundamentals and the confidence to work independently on-site. You ll need to be friendly, approachable and genuinely enjoy the customer-facing side of the role. This suits someone who likes being out in the field, building rapport with school staff and becoming a trusted IT contact. A full UK driving licence is required and an Enhanced DBS will be arranged. The Next Steps If you d like to hear more, get in touch with Joe White at CRG TEC. Drop me a message, send your CV across, or give me a call for a confidential chat.
Major Recruitment North West Perms
Blackburn, Lancashire
Looking for your next hands-on IT role with variety, ownership, and room to grow? If you thrive on solving tech issues, enjoy working across multiple sites, and love helping people get the best from their devices and systems - this could be your perfect next step. We're looking for someone confident in both 1st and 2nd line support, happy to travel between locations (all within reasonable distance), and keen to get stuck into hardware, networking, and Microsoft 365. What's in it for you? 27,000 basic salary + up to 2,000 annual KPI bonus 35-hour work week Hands-on training across systems, security, networking and more The chance to build broad technical skills in a close-knit team A role where no two days are the same - variety is guaranteed! What you'll be doing Providing 1st/2nd line support across a busy, multi-site environment. Maintaining and configuring Windows 11 PCs, MacBooks, iPhones, iPads, and more. Supporting end users on Office 365 - including Teams, SharePoint, MFA, Intune. Taking ownership of IT asset management, including deployment, tagging, and documentation. Helping ensure systems are spot on- including scheduled checks and on-site tech support during key events (with time off in lieu for any out-of-hours work). Working closely with external vendors and helping to scope and deliver improvement projects. What you'll need Prior experience in a similar 1st/2nd line support role Solid working knowledge of Windows OS, Microsoft 365, basic networking, and mobile device management (MDM). Confidence troubleshooting and communicating with stakeholders across all levels. An organised mindset - you'll be tracking assets, stock levels, and support requests. A genuine enthusiasm for IT and learning - this team will invest in your development. Ready to apply? We get it - your CV might not be totally up to date. Don't worry. Just send over what you've got, or drop us a message with a few lines about your experience and interest in the role. INDEP
03/03/2026
Full time
Looking for your next hands-on IT role with variety, ownership, and room to grow? If you thrive on solving tech issues, enjoy working across multiple sites, and love helping people get the best from their devices and systems - this could be your perfect next step. We're looking for someone confident in both 1st and 2nd line support, happy to travel between locations (all within reasonable distance), and keen to get stuck into hardware, networking, and Microsoft 365. What's in it for you? 27,000 basic salary + up to 2,000 annual KPI bonus 35-hour work week Hands-on training across systems, security, networking and more The chance to build broad technical skills in a close-knit team A role where no two days are the same - variety is guaranteed! What you'll be doing Providing 1st/2nd line support across a busy, multi-site environment. Maintaining and configuring Windows 11 PCs, MacBooks, iPhones, iPads, and more. Supporting end users on Office 365 - including Teams, SharePoint, MFA, Intune. Taking ownership of IT asset management, including deployment, tagging, and documentation. Helping ensure systems are spot on- including scheduled checks and on-site tech support during key events (with time off in lieu for any out-of-hours work). Working closely with external vendors and helping to scope and deliver improvement projects. What you'll need Prior experience in a similar 1st/2nd line support role Solid working knowledge of Windows OS, Microsoft 365, basic networking, and mobile device management (MDM). Confidence troubleshooting and communicating with stakeholders across all levels. An organised mindset - you'll be tracking assets, stock levels, and support requests. A genuine enthusiasm for IT and learning - this team will invest in your development. Ready to apply? We get it - your CV might not be totally up to date. Don't worry. Just send over what you've got, or drop us a message with a few lines about your experience and interest in the role. INDEP
Senior Server & Desktop Engineer 5 Days Onsite / Morden / £400 to £450 PD Inside IR 35 Our client, an enterprise corporation located in Morden, London is looking for a hands-on Senior Server & Desktop Engineer to join a growing IT team, playing a key role in maintaining, securing and evolving a complex Microsoft estate on a 3 / 6 month rolling contract. This is an excellent opportunity for someone who enjoys working across both server and end-user environments, solving complex problems and driving continuous improvement through automation and best practice. The Role You will be responsible for the design, administration and optimisation of core Microsoft infrastructure services. Working closely with internal teams and stakeholders, you'll ensure systems are secure, resilient and high performing.Key responsibilities include: Designing, administering and securing Active Directory environments (GPO, security hardening, troubleshooting) Managing Windows Server environments (builds, patching, upgrades and migrations) Supporting and engineering desktop environments (Windows 10/11, device management, imaging) Managing Group Policy , DNS and DHCP services Supporting hybrid identity environments using Azure AD / Entra ID Developing and maintaining PowerShell scripts to automate processes and improve efficiency Troubleshooting and resolving complex 2nd and 3rd line infrastructure issues Contributing to infrastructure improvement projects and migrations About You Industry experience within the public sector, council or local government is a must have Strong hands-on experience with Active Directory in complex environments is a must have Proven background supporting Windows Server estates is a must have Solid understanding of hybrid identity models (on-prem + Azure) is a must have Experience with desktop engineering and device lifecycle management Strong PowerShell scripting and automation skills Confident working at 3rd line level, resolving high-impact technical issues Proactive, detail-oriented and comfortable working both independently and within a team
03/03/2026
Contractor
Senior Server & Desktop Engineer 5 Days Onsite / Morden / £400 to £450 PD Inside IR 35 Our client, an enterprise corporation located in Morden, London is looking for a hands-on Senior Server & Desktop Engineer to join a growing IT team, playing a key role in maintaining, securing and evolving a complex Microsoft estate on a 3 / 6 month rolling contract. This is an excellent opportunity for someone who enjoys working across both server and end-user environments, solving complex problems and driving continuous improvement through automation and best practice. The Role You will be responsible for the design, administration and optimisation of core Microsoft infrastructure services. Working closely with internal teams and stakeholders, you'll ensure systems are secure, resilient and high performing.Key responsibilities include: Designing, administering and securing Active Directory environments (GPO, security hardening, troubleshooting) Managing Windows Server environments (builds, patching, upgrades and migrations) Supporting and engineering desktop environments (Windows 10/11, device management, imaging) Managing Group Policy , DNS and DHCP services Supporting hybrid identity environments using Azure AD / Entra ID Developing and maintaining PowerShell scripts to automate processes and improve efficiency Troubleshooting and resolving complex 2nd and 3rd line infrastructure issues Contributing to infrastructure improvement projects and migrations About You Industry experience within the public sector, council or local government is a must have Strong hands-on experience with Active Directory in complex environments is a must have Proven background supporting Windows Server estates is a must have Solid understanding of hybrid identity models (on-prem + Azure) is a must have Experience with desktop engineering and device lifecycle management Strong PowerShell scripting and automation skills Confident working at 3rd line level, resolving high-impact technical issues Proactive, detail-oriented and comfortable working both independently and within a team
