Linux Application Support Engineer London, Docklands (Hybrid) £80,000 - £90,000 per annum + annual discretionary bonus On behalf of an industry Leading financial services business, I am seeking an experienced Infrastructure Application Support Engineer to provide 2nd line support for the organisations Lunix/Unix application services. The company operates hybrid working where you will be expected to commit to a non-negotiable 2 days a week in their London office, therefore applicants must be based within a reasonable commuting distance. Responsibilities: Provide 2nd line production operational support for Linux/UNIX application services, many of which are business critical. Be a point of contact for stakeholder communications for the Service Operations teams including Unix Application, Unix Infrastructure support and Unix DBA Support Provide remote and onsite support for internally developed business critical applications and 3rd Party vendor packages through Dev, Test, UAT and Prod. Manage and escalate problems as appropriate. Provide 24/7 on-call cover on a rotational shift basis. Ensure that the BAU Service is prioritized, and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLA's and reporting metrics in place. Investigate defects or problems; work with the internal Development team and external vendors to identify workarounds and support any fixes that are required as part of service improvement. Implement Changes or fixes to applications. Support other technical changes being made which affect the organisations Business Systems. Follow the Change Management procedure and other standard practices in installing and configuring applications in Test and Production environments. Upgrade or maintain software at a time when the impact to the business is minimized. Participate in regular Disaster Recovery testing activities. Create, maintain, and review operational process and support documentation. Participate in planned weekend work as required. Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service. Participate in the successful release and transition of new IT services into support, meeting the team's service acceptance criteria. Skills/Experience required: Must have strong experience of supporting critical production applications in a Redhat Enterprise Linux, command line, environment. Must have strong experience of supporting Applications using Amazon Web Services (AWS). Experience of supporting IBM WebSphere MQ Experience of supporting Swift messaging applications. Ability to perform diagnostic and troubleshooting of AWS Product set such as EC2, Lambda, EKS, ECR, Workspaces, EBS, EFS, S3, RDS MSSQL, Route 53, VPC, Cloud Formation Strong experience in working with ticket systems such as Service Now and an understanding of priorities and SLA's. Experience of Release Management processes for the deployment of application packages from development through to production environments. Strong documentation and technical writing skills. Ability to collaborate effectively with Development teams and other operational support teams (Service Management and Engineering), to support the end-to-end service. Knowledge of ITIL framework (understanding of Incident, Problem, Change) Experience with WebSphere Application Server and Apache Tomcat Experience with maintenance of SSL Certs for ISVA/LDAP/WebSphere components. Scripting skills in languages such as Shell and Python Strong experience of supporting proprietary developed business critical banking applications. Experience of running queries against PostgreSQL and DB2 databases. Supporting Applications in a windows environment (preferred) Experience of providing cross training on application solutions and operational processes to colleagues. (preferred) Professional qualifications/certifications: Bachelor's degree or equivalent Prior IT operational support experience across business-critical Production environment, infrastructure, applications and database services Industry standard IT certification - AWS/RHEL/IBM MQ (preferred) ITIL certification (preferred).
06/10/2025
Full time
Linux Application Support Engineer London, Docklands (Hybrid) £80,000 - £90,000 per annum + annual discretionary bonus On behalf of an industry Leading financial services business, I am seeking an experienced Infrastructure Application Support Engineer to provide 2nd line support for the organisations Lunix/Unix application services. The company operates hybrid working where you will be expected to commit to a non-negotiable 2 days a week in their London office, therefore applicants must be based within a reasonable commuting distance. Responsibilities: Provide 2nd line production operational support for Linux/UNIX application services, many of which are business critical. Be a point of contact for stakeholder communications for the Service Operations teams including Unix Application, Unix Infrastructure support and Unix DBA Support Provide remote and onsite support for internally developed business critical applications and 3rd Party vendor packages through Dev, Test, UAT and Prod. Manage and escalate problems as appropriate. Provide 24/7 on-call cover on a rotational shift basis. Ensure that the BAU Service is prioritized, and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLA's and reporting metrics in place. Investigate defects or problems; work with the internal Development team and external vendors to identify workarounds and support any fixes that are required as part of service improvement. Implement Changes or fixes to applications. Support other technical changes being made which affect the organisations Business Systems. Follow the Change Management procedure and other standard practices in installing and configuring applications in Test and Production environments. Upgrade or maintain software at a time when the impact to the business is minimized. Participate in regular Disaster Recovery testing activities. Create, maintain, and review operational process and support documentation. Participate in planned weekend work as required. Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service. Participate in the successful release and transition of new IT services into support, meeting the team's service acceptance criteria. Skills/Experience required: Must have strong experience of supporting critical production applications in a Redhat Enterprise Linux, command line, environment. Must have strong experience of supporting Applications using Amazon Web Services (AWS). Experience of supporting IBM WebSphere MQ Experience of supporting Swift messaging applications. Ability to perform diagnostic and troubleshooting of AWS Product set such as EC2, Lambda, EKS, ECR, Workspaces, EBS, EFS, S3, RDS MSSQL, Route 53, VPC, Cloud Formation Strong experience in working with ticket systems such as Service Now and an understanding of priorities and SLA's. Experience of Release Management processes for the deployment of application packages from development through to production environments. Strong documentation and technical writing skills. Ability to collaborate effectively with Development teams and other operational support teams (Service Management and Engineering), to support the end-to-end service. Knowledge of ITIL framework (understanding of Incident, Problem, Change) Experience with WebSphere Application Server and Apache Tomcat Experience with maintenance of SSL Certs for ISVA/LDAP/WebSphere components. Scripting skills in languages such as Shell and Python Strong experience of supporting proprietary developed business critical banking applications. Experience of running queries against PostgreSQL and DB2 databases. Supporting Applications in a windows environment (preferred) Experience of providing cross training on application solutions and operational processes to colleagues. (preferred) Professional qualifications/certifications: Bachelor's degree or equivalent Prior IT operational support experience across business-critical Production environment, infrastructure, applications and database services Industry standard IT certification - AWS/RHEL/IBM MQ (preferred) ITIL certification (preferred).
Introduction: Widely considered to be leading players in the Oracle HCM/ERP marketplace in the UK, including Manufacturing/SCM/Warehousing, we offer a warm, friendly atmosphere, interesting & challenging work with a professional & experienced Team, good career advancement opportunities and we are expanding, creating a myriad of new opportunities. With plenty of scope for up-skilling and gaining further accreditation, we are also considered good payers (see below for Package details and also how to make your application); we believe in fairly rewarding our staff for their hard work and loyalty. Lead Oracle Manufacturing & SCM Consultant (Home/Hybrid) Job Purpose: The Symatrix support team provides applications support to a broad range of external clients, covering the entire suite including Oracle Financials, Procurement, Projects and Supply Chain Management. Symatrix supports both Oracle eBusiness Suite and Oracle Cloud Applications The main purpose of this role is to provide professional, effective, and efficient support to Oracle Supply Chain Management (SCM) clients to ensure that the Symatrix team maintains a high level of service and meets each client's Service Level Agreements and expectations Main Duties and Responsibilities: Provide reactive support for Oracle SCM applications suite by telephone, online case portal and email. Functional problem investigation and resolution within defined SLAs. Performing root cause analysis and identify solutions that will prevent incidents from recurring. Management of change requests through the software development life cycle. Management of client Service Requests with Oracle, enhancing Oracle's ability to provide a fix with rapid response timescales, and intelligent problem investigation Management of testing and implementation life cycles, through to go live and client signoff. Prepare comprehensive documentation for changes (including defect fixes) - these include Functional Design Documents, Technical Design Documents, Configuration Documents, Test Scripts and Test Results. To remain abreast of the latest patches and product releases, to ensure that our clients are kept up to date with these patches and product releases, in order that they comply with latest legislation To be aware of latest functionality developments, identifying potential configuration opportunities that would benefit Symatrix' support customers To be responsible for identifying and undertaking training and personal development to meet business needs To be responsible for upskilling junior support analysts and help grow the knowledge base across the team To work as part of a wider team, supporting and training colleagues where necessary. To fulfil, on occasions, other reasonable duties which may be required to be undertaken in the consultancy arm of Symatrix, to meet business and customer needs Please Note: This is a Security Cleared Role (SC level of Clearance) and although you don't need to have active SC now, as a pre-requisite when making an application, you will need to be eligible to gain SC level of Clearance Your Knowledge: Strong implementation or support experience in Oracle Supply Chain Management. Experience is at least 4 of the following areas/modules is essential. Inventory Bill of Materials Work in Process MRP Project Manufacturing Warehouse Management Service, Order Management Quality Good knowledge of Oracle SQL and PLSQL, Workflow, Approvals Management (AME), Integrations and Customisations (forms development, forms, and OAF personalisations) Strong understanding of service management processes such as Incident Management, Problem Management and Change Management. Commitment to delivering the highest standards of customer care Proven ability to build and manage client customer relationships. Ability to communicate clearly and concisely at all levels of the business. Ability to prioritise and work on incidents in parallel to team lead responsibilities. Benefits Package: Competitive Salary, Company Pension, 25 days holiday, option to buy an additional 5 holiday days, your own birthday as an additional holiday after two years' service, flexible working, eye tests, private health care (with the leading health care provider), DIS benefit, cycle to work scheme, childcare vouchers, share option scheme, excellent training and learning opportunities. What to do next (how to apply): If you are a strong Oracle SCM/Manufacturing Consultant at a Lead level, or are looking to move into a Lead role and you are searching for a new opportunity, then you have come to the right place and at definitely the right time; please send your application to our Talent Acquisition Specialist (See below for details). Remember; all applications are treated in the strictest confidence, so there is no downside to you sending-in a CV. Why Symatrix? We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand. After the introduction of Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premise expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from adopting Cloud to embracing Cloud . All of this we deliver on Oracle's ERP Cloud, HCM Cloud, E-business Suite and Peoplesoft applications. We are delighted to be able to say that we're an ISO27001, BACS and Cyber Essentials accredited business but there are many reasons that we're proud of what we've achieved over the years.
20/09/2022
Full time
Introduction: Widely considered to be leading players in the Oracle HCM/ERP marketplace in the UK, including Manufacturing/SCM/Warehousing, we offer a warm, friendly atmosphere, interesting & challenging work with a professional & experienced Team, good career advancement opportunities and we are expanding, creating a myriad of new opportunities. With plenty of scope for up-skilling and gaining further accreditation, we are also considered good payers (see below for Package details and also how to make your application); we believe in fairly rewarding our staff for their hard work and loyalty. Lead Oracle Manufacturing & SCM Consultant (Home/Hybrid) Job Purpose: The Symatrix support team provides applications support to a broad range of external clients, covering the entire suite including Oracle Financials, Procurement, Projects and Supply Chain Management. Symatrix supports both Oracle eBusiness Suite and Oracle Cloud Applications The main purpose of this role is to provide professional, effective, and efficient support to Oracle Supply Chain Management (SCM) clients to ensure that the Symatrix team maintains a high level of service and meets each client's Service Level Agreements and expectations Main Duties and Responsibilities: Provide reactive support for Oracle SCM applications suite by telephone, online case portal and email. Functional problem investigation and resolution within defined SLAs. Performing root cause analysis and identify solutions that will prevent incidents from recurring. Management of change requests through the software development life cycle. Management of client Service Requests with Oracle, enhancing Oracle's ability to provide a fix with rapid response timescales, and intelligent problem investigation Management of testing and implementation life cycles, through to go live and client signoff. Prepare comprehensive documentation for changes (including defect fixes) - these include Functional Design Documents, Technical Design Documents, Configuration Documents, Test Scripts and Test Results. To remain abreast of the latest patches and product releases, to ensure that our clients are kept up to date with these patches and product releases, in order that they comply with latest legislation To be aware of latest functionality developments, identifying potential configuration opportunities that would benefit Symatrix' support customers To be responsible for identifying and undertaking training and personal development to meet business needs To be responsible for upskilling junior support analysts and help grow the knowledge base across the team To work as part of a wider team, supporting and training colleagues where necessary. To fulfil, on occasions, other reasonable duties which may be required to be undertaken in the consultancy arm of Symatrix, to meet business and customer needs Please Note: This is a Security Cleared Role (SC level of Clearance) and although you don't need to have active SC now, as a pre-requisite when making an application, you will need to be eligible to gain SC level of Clearance Your Knowledge: Strong implementation or support experience in Oracle Supply Chain Management. Experience is at least 4 of the following areas/modules is essential. Inventory Bill of Materials Work in Process MRP Project Manufacturing Warehouse Management Service, Order Management Quality Good knowledge of Oracle SQL and PLSQL, Workflow, Approvals Management (AME), Integrations and Customisations (forms development, forms, and OAF personalisations) Strong understanding of service management processes such as Incident Management, Problem Management and Change Management. Commitment to delivering the highest standards of customer care Proven ability to build and manage client customer relationships. Ability to communicate clearly and concisely at all levels of the business. Ability to prioritise and work on incidents in parallel to team lead responsibilities. Benefits Package: Competitive Salary, Company Pension, 25 days holiday, option to buy an additional 5 holiday days, your own birthday as an additional holiday after two years' service, flexible working, eye tests, private health care (with the leading health care provider), DIS benefit, cycle to work scheme, childcare vouchers, share option scheme, excellent training and learning opportunities. What to do next (how to apply): If you are a strong Oracle SCM/Manufacturing Consultant at a Lead level, or are looking to move into a Lead role and you are searching for a new opportunity, then you have come to the right place and at definitely the right time; please send your application to our Talent Acquisition Specialist (See below for details). Remember; all applications are treated in the strictest confidence, so there is no downside to you sending-in a CV. Why Symatrix? We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand. After the introduction of Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premise expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from adopting Cloud to embracing Cloud . All of this we deliver on Oracle's ERP Cloud, HCM Cloud, E-business Suite and Peoplesoft applications. We are delighted to be able to say that we're an ISO27001, BACS and Cyber Essentials accredited business but there are many reasons that we're proud of what we've achieved over the years.
Senior Application Engineer (Maximo) - Greenwich Morson International are working with a leading transportation firm who are looking for a number of Senior Application Engineers to join their team in Greenwich. This is an initial 6 month contract, where they are paying £575 a day, outside IR35. The Senior Application Engineer will be accountable for the provision of Level 2 (and where appropriate Level 3) service for their environments (business critical services for TfL eg asset management, ERP, commercial off the shelf, in-house developed software, transport maintenance and planning systems, online services etc), ensuring that all services are delivered to the agreed standards, quality and performance. Out of Hours support, support of weekend or out of hours maintenance or release activities will be required for certain applications. The Senior Application Engineer will be: 1) Responsible for executing support activities to enable fault resolution within the agreed SLAs to ensure the restoration of the services within the team's portfolio 2) Responsible for developing and delivering recommendations to resolve critical defects and manage wider implications of system faults to ensure the restoration/improvement of the service 3) Assisting in recommending service and process improvements to ensure effective handling and correction of defects in the TfL environments 4) Accountable for resolving incidents and fulfilling Service Requests within SLA targets, which are assigned to themselves, or ensuring they are moved to the correct resolver team 5) Escalating service incidents to a higher severity when appropriate to ensure the on-going security and safety of TfL's business operation and delivery of service within SLAs 6) Responsible for Technical Knowledge Management, peer to peer training and knowledge handover to Application Engineers. 7) Accountable for assisting Projects and other technical teams to deliver new services/update existing services in their portfolio The successful Application Engineer will have: - Demonstrable experience of working in a complex multi site environment dealing with business applications and Real Time implementation systems. - Proven track record of working within a support or operations environment. - Well developed experience of issues and incident management and working within agreed SLAs. - Excellent oral and written communication skills at a business and technical level. - Highly skilled at solving and communicating complex problems - Communicates clearly and is skilled at adapting their communication style to meet the needs of the audience. - Relevant Business Application technical support skills Preferable: - Extensive Industry experience in an Application Support environment - Working knowledge of ITIL V3 Service Management - Knowledge of current/emerging technologies and processes employed in Enterprise Wide IT services - Knowledge of two or more of the following - Enterprise Resource Planning, Asset Management Systems, Revenue Collection, Document Management, Real Time Information Systems, Forms Platforms, Operational Support, Reporting, Monitoring Applications, ITSM Toolsets and integration technologies/systems. - Knowledge of agile project management methodologies. - Working knowledge of solutions development methodologies. If you are interested and would like to find out more, apply now and I will be in touch shortly. Alternatively, contact Jake from Morson for more information.
05/11/2021
Contractor
Senior Application Engineer (Maximo) - Greenwich Morson International are working with a leading transportation firm who are looking for a number of Senior Application Engineers to join their team in Greenwich. This is an initial 6 month contract, where they are paying £575 a day, outside IR35. The Senior Application Engineer will be accountable for the provision of Level 2 (and where appropriate Level 3) service for their environments (business critical services for TfL eg asset management, ERP, commercial off the shelf, in-house developed software, transport maintenance and planning systems, online services etc), ensuring that all services are delivered to the agreed standards, quality and performance. Out of Hours support, support of weekend or out of hours maintenance or release activities will be required for certain applications. The Senior Application Engineer will be: 1) Responsible for executing support activities to enable fault resolution within the agreed SLAs to ensure the restoration of the services within the team's portfolio 2) Responsible for developing and delivering recommendations to resolve critical defects and manage wider implications of system faults to ensure the restoration/improvement of the service 3) Assisting in recommending service and process improvements to ensure effective handling and correction of defects in the TfL environments 4) Accountable for resolving incidents and fulfilling Service Requests within SLA targets, which are assigned to themselves, or ensuring they are moved to the correct resolver team 5) Escalating service incidents to a higher severity when appropriate to ensure the on-going security and safety of TfL's business operation and delivery of service within SLAs 6) Responsible for Technical Knowledge Management, peer to peer training and knowledge handover to Application Engineers. 7) Accountable for assisting Projects and other technical teams to deliver new services/update existing services in their portfolio The successful Application Engineer will have: - Demonstrable experience of working in a complex multi site environment dealing with business applications and Real Time implementation systems. - Proven track record of working within a support or operations environment. - Well developed experience of issues and incident management and working within agreed SLAs. - Excellent oral and written communication skills at a business and technical level. - Highly skilled at solving and communicating complex problems - Communicates clearly and is skilled at adapting their communication style to meet the needs of the audience. - Relevant Business Application technical support skills Preferable: - Extensive Industry experience in an Application Support environment - Working knowledge of ITIL V3 Service Management - Knowledge of current/emerging technologies and processes employed in Enterprise Wide IT services - Knowledge of two or more of the following - Enterprise Resource Planning, Asset Management Systems, Revenue Collection, Document Management, Real Time Information Systems, Forms Platforms, Operational Support, Reporting, Monitoring Applications, ITSM Toolsets and integration technologies/systems. - Knowledge of agile project management methodologies. - Working knowledge of solutions development methodologies. If you are interested and would like to find out more, apply now and I will be in touch shortly. Alternatively, contact Jake from Morson for more information.
Excellence thrives here! WHY BAI COMMUNICATIONS It's an exciting time to be part of BAI Communications. As a leading communications infrastructure provider, our technical excellence is sought after around the world. Building on our ground-breaking achievements, we continue to expand our operations, helping connect people, support communities and advance economies. Find out more at IN THE UNITED KINGDOM In the UK, BAI has been awarded the 20-year contract by Transport for London (TfL) to deliver high-speed mobile connectivity across the capital in the most advanced and largest infrastructure project of its type in the world. BAI's partnership with TfL establishes a long-awaited backbone of connectivity across London with a city-wide integrated communications network delivering multi-carrier cellular, Wi-Fi, and fibre connectivity services. The 4G-enabled and 5G-ready communications network that BAI is building and operating as a neutral host for fixed and mobile operators will fast-track London's evolution as a smart city by helping to establish its smart communities. ABOUT THE ROLE Your passion for IT applications with proven experience solving complex IT infrastructure issues underpinned by a "can-do" attitude is exactly what we need as we shape our approach to build our processes and implementation plan for both key business and operational applications and systems. In this role, the IT Application Specialist is responsible for analysing, designing, implementing and maintaining BAI UK's key applications, in alignment with BAI's standards and application best practises. The IT Application Specialist will work closely with the Service Director to understand and develop for SaaS platforms, such as ServiceNow, as well as other critical IT systems. Be the technical application development specialist on the team to provide support and development of new applications, features and resolve outstanding defects Analyse requirements for operational support systems and design solutions to fulfill those requirements. This could involve working with business stakeholders and other technology specialists in other regions or in Group IT. Develop and test new features and enhancements as required Change and release management for new ServiceNow features and upgrades as per enterprise standards Provide incident and problem management for ServiceNow solutions in production Provide input to the definition and updating of relevant policies, procedures and standards relating to the applications Manage on-time delivery of work as promised while adhering to the endorsed methodologies Contribute to the continuous improvement of the team's processes, systems and documentation. ABOUT YOU Experience with programming and web technologies (Javascript, Python, SNMP, PowerShell, SSH, REST, JSON, HTML, XML) Broad technical experience with ServiceNow (ITSM, ITOM) Experience in Telecommunications, Networking or Cyber Security Understanding of Web and Application Servers, Load Balancers, Databases, Cloud based technologies and Virtualization CMDB and Data Management Bachelor's Degree or relevant experience in Business, Information Management, Computer Science, or related field Minimum 2 years hands on software development experience Current ServiceNow platform certification ITIL qualifications or experience/skills WHY WORK WITH US? Large enough to deliver and maintain large-scale operations, we remain nimble to make things happen. Be part of an inclusive culture where diverse ideas are embraced and people feel connected and cared for. Enjoy the opportunity to learn and grow alongside talented colleagues who thrive on solving complex problems. Be trusted and empowered to deliver your best and make a positive impact on customers and communities. Ready to learn, grow and make a difference? Join us at BAI Communications. What we offer: Competitive salary based on experience Flexible working, hybrid approach Bonus Pension contributions Development, we help you to grow
04/11/2021
Full time
Excellence thrives here! WHY BAI COMMUNICATIONS It's an exciting time to be part of BAI Communications. As a leading communications infrastructure provider, our technical excellence is sought after around the world. Building on our ground-breaking achievements, we continue to expand our operations, helping connect people, support communities and advance economies. Find out more at IN THE UNITED KINGDOM In the UK, BAI has been awarded the 20-year contract by Transport for London (TfL) to deliver high-speed mobile connectivity across the capital in the most advanced and largest infrastructure project of its type in the world. BAI's partnership with TfL establishes a long-awaited backbone of connectivity across London with a city-wide integrated communications network delivering multi-carrier cellular, Wi-Fi, and fibre connectivity services. The 4G-enabled and 5G-ready communications network that BAI is building and operating as a neutral host for fixed and mobile operators will fast-track London's evolution as a smart city by helping to establish its smart communities. ABOUT THE ROLE Your passion for IT applications with proven experience solving complex IT infrastructure issues underpinned by a "can-do" attitude is exactly what we need as we shape our approach to build our processes and implementation plan for both key business and operational applications and systems. In this role, the IT Application Specialist is responsible for analysing, designing, implementing and maintaining BAI UK's key applications, in alignment with BAI's standards and application best practises. The IT Application Specialist will work closely with the Service Director to understand and develop for SaaS platforms, such as ServiceNow, as well as other critical IT systems. Be the technical application development specialist on the team to provide support and development of new applications, features and resolve outstanding defects Analyse requirements for operational support systems and design solutions to fulfill those requirements. This could involve working with business stakeholders and other technology specialists in other regions or in Group IT. Develop and test new features and enhancements as required Change and release management for new ServiceNow features and upgrades as per enterprise standards Provide incident and problem management for ServiceNow solutions in production Provide input to the definition and updating of relevant policies, procedures and standards relating to the applications Manage on-time delivery of work as promised while adhering to the endorsed methodologies Contribute to the continuous improvement of the team's processes, systems and documentation. ABOUT YOU Experience with programming and web technologies (Javascript, Python, SNMP, PowerShell, SSH, REST, JSON, HTML, XML) Broad technical experience with ServiceNow (ITSM, ITOM) Experience in Telecommunications, Networking or Cyber Security Understanding of Web and Application Servers, Load Balancers, Databases, Cloud based technologies and Virtualization CMDB and Data Management Bachelor's Degree or relevant experience in Business, Information Management, Computer Science, or related field Minimum 2 years hands on software development experience Current ServiceNow platform certification ITIL qualifications or experience/skills WHY WORK WITH US? Large enough to deliver and maintain large-scale operations, we remain nimble to make things happen. Be part of an inclusive culture where diverse ideas are embraced and people feel connected and cared for. Enjoy the opportunity to learn and grow alongside talented colleagues who thrive on solving complex problems. Be trusted and empowered to deliver your best and make a positive impact on customers and communities. Ready to learn, grow and make a difference? Join us at BAI Communications. What we offer: Competitive salary based on experience Flexible working, hybrid approach Bonus Pension contributions Development, we help you to grow
Job Profile Summary Would you like to support the P&C (People and Culture) data management through Workday? In this role, you will be at the heart of an evolving technical landscape, gaining experience of HR technologies and processes, seeing first-hand how they can release creativity. It will be a fast-paced and challenging environment, with changing HR requirements, giving you insights and hands-on experience of cutting-edge functionality. Job Advert About the role: Services & Solutions is an internal global shared services organisation, responsible for delivering centralised and standardised HR services for BP from a number of geographical delivery centres as appropriate for BP's footprint. Services & Solutions are the first point of contact for HR related matters; the team are policy and process specialists, dedicated to delivering the best customer experience. As an integral part of our solutions team the key accountabilities will be: Delivery of excellence across all aspects of service management, including: Supporting requests to update data in Workday Analyse support tickets and intercept. This will involve liaising with colleagues in Services to ensure that accurate diagnosis is carried out and that employees are kept up to date with the progress of their issue. Safeguarding the integrity of our solutions and continuously striving to improve the way we operate: Support requests to load data into Workday and whilst doing so ensure that data standards defined by the data steward are carefully followed. Safeguard our Workday system integrity by ensuring that data upload requests will not adversely affect our production environments. Ensure that we do not introduce system defects into our production environments and therefore avoiding production incidents. Identify areas for process and system improvement Managing stakeholders, nurturing teams, and developing enduring relationships: Be the solution specialist on data management with Workday and provide technical support where required Actively working to develop capability in line with the HR Capability Framework, with an equal blend of EQ, IQ and drive. About you: Domain knowledge is expected on Workday data management and this includes the execution of EIBs is a must! Numeracy & analytical thinking - able to quickly and effectively analyse data to provide business insights. Strong Excel ( VLOOKUP, Pivot Tables, Index Match, Conditional formatting). Knowledge of creating Macros/VBA would be an advantage. Keen to learn new technical product areas and explore different areas of the P&C technical platform landscape Build and maintains inclusive relationships with a diverse set of stakeholders Demonstrate curiosity, resilience and openness to new experiences A positive attitude, willingness to learn and continually striving to improve. In addition, it would be helpful if you have: Excellent critical thinking, reasoning and analytical skills, possess an inquiring, problem solving mind-set with attention to detail and accuracy Proven ability to integrate with cross functional teams Group mind set - remembers to look beyond individual performance to consider the bigger picture and the team perspective. At bp, we provide great environment & benefits such as an inclusive culture, an excellent work-life balance, learning and development opportunities, life & health insurance, medical care package, and many others benefits! We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job. Application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations. #li-kh1 Entity People & Culture Job Family Group HR Group Relocation available No Travel required Negligible travel Country United Kingdom About BP PEOPLE & CULTURE People & culture discovers, empowers and cares for brilliant people, and so can you. Together, we can build and enable our culture, emotionally connected leaders and dynamic teams - and help our company achieve its purpose for people and our planet. Join us and work closely with our business by: • always putting our people first, understanding and responding to their needs, supporting their health, wellbeing and recognising them for great work • hiring and developing talented people and empowering them to progress • enabling an inclusive and agile culture, where our teams thrive and add value • developing emotionally connected leaders who continuously learn, put others first and enable everyone to be at their best • creating energising workplaces that enable collaboration and innovation.
06/10/2021
Full time
Job Profile Summary Would you like to support the P&C (People and Culture) data management through Workday? In this role, you will be at the heart of an evolving technical landscape, gaining experience of HR technologies and processes, seeing first-hand how they can release creativity. It will be a fast-paced and challenging environment, with changing HR requirements, giving you insights and hands-on experience of cutting-edge functionality. Job Advert About the role: Services & Solutions is an internal global shared services organisation, responsible for delivering centralised and standardised HR services for BP from a number of geographical delivery centres as appropriate for BP's footprint. Services & Solutions are the first point of contact for HR related matters; the team are policy and process specialists, dedicated to delivering the best customer experience. As an integral part of our solutions team the key accountabilities will be: Delivery of excellence across all aspects of service management, including: Supporting requests to update data in Workday Analyse support tickets and intercept. This will involve liaising with colleagues in Services to ensure that accurate diagnosis is carried out and that employees are kept up to date with the progress of their issue. Safeguarding the integrity of our solutions and continuously striving to improve the way we operate: Support requests to load data into Workday and whilst doing so ensure that data standards defined by the data steward are carefully followed. Safeguard our Workday system integrity by ensuring that data upload requests will not adversely affect our production environments. Ensure that we do not introduce system defects into our production environments and therefore avoiding production incidents. Identify areas for process and system improvement Managing stakeholders, nurturing teams, and developing enduring relationships: Be the solution specialist on data management with Workday and provide technical support where required Actively working to develop capability in line with the HR Capability Framework, with an equal blend of EQ, IQ and drive. About you: Domain knowledge is expected on Workday data management and this includes the execution of EIBs is a must! Numeracy & analytical thinking - able to quickly and effectively analyse data to provide business insights. Strong Excel ( VLOOKUP, Pivot Tables, Index Match, Conditional formatting). Knowledge of creating Macros/VBA would be an advantage. Keen to learn new technical product areas and explore different areas of the P&C technical platform landscape Build and maintains inclusive relationships with a diverse set of stakeholders Demonstrate curiosity, resilience and openness to new experiences A positive attitude, willingness to learn and continually striving to improve. In addition, it would be helpful if you have: Excellent critical thinking, reasoning and analytical skills, possess an inquiring, problem solving mind-set with attention to detail and accuracy Proven ability to integrate with cross functional teams Group mind set - remembers to look beyond individual performance to consider the bigger picture and the team perspective. At bp, we provide great environment & benefits such as an inclusive culture, an excellent work-life balance, learning and development opportunities, life & health insurance, medical care package, and many others benefits! We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job. Application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations. #li-kh1 Entity People & Culture Job Family Group HR Group Relocation available No Travel required Negligible travel Country United Kingdom About BP PEOPLE & CULTURE People & culture discovers, empowers and cares for brilliant people, and so can you. Together, we can build and enable our culture, emotionally connected leaders and dynamic teams - and help our company achieve its purpose for people and our planet. Join us and work closely with our business by: • always putting our people first, understanding and responding to their needs, supporting their health, wellbeing and recognising them for great work • hiring and developing talented people and empowering them to progress • enabling an inclusive and agile culture, where our teams thrive and add value • developing emotionally connected leaders who continuously learn, put others first and enable everyone to be at their best • creating energising workplaces that enable collaboration and innovation.
Job Profile Summary Would you like to support the P&C (People and Culture) data management through Workday? In this role, you will be at the heart of an evolving technical landscape, gaining experience of HR technologies and processes, seeing first-hand how they can release creativity. It will be a fast-paced and challenging environment, with changing HR requirements, giving you insights and hands-on experience of cutting-edge functionality. Job Advert About the role: Services & Solutions is an internal global shared services organisation, responsible for delivering centralised and standardised HR services for BP from a number of geographical delivery centres as appropriate for BP's footprint. Services & Solutions are the first point of contact for HR related matters; the team are policy and process specialists, dedicated to delivering the best customer experience. As an integral part of our solutions team the key accountabilities will be: Delivery of excellence across all aspects of service management, including: Supporting requests to update data in Workday Analyse support tickets and intercept. This will involve liaising with colleagues in Services to ensure that accurate diagnosis is carried out and that employees are kept up to date with the progress of their issue. Safeguarding the integrity of our solutions and continuously striving to improve the way we operate: Support requests to load data into Workday and whilst doing so ensure that data standards defined by the data steward are carefully followed. Safeguard our Workday system integrity by ensuring that data upload requests will not adversely affect our production environments. Ensure that we do not introduce system defects into our production environments and therefore avoiding production incidents. Identify areas for process and system improvement Managing stakeholders, nurturing teams, and developing enduring relationships: Be the solution specialist on data management with Workday and provide technical support where required Actively working to develop capability in line with the HR Capability Framework, with an equal blend of EQ, IQ and drive. About you: Domain knowledge is expected on Workday data management and this includes the execution of EIBs is a must! Numeracy & analytical thinking - able to quickly and effectively analyse data to provide business insights. Strong Excel ( VLOOKUP, Pivot Tables, Index Match, Conditional formatting). Knowledge of creating Macros/VBA would be an advantage. Keen to learn new technical product areas and explore different areas of the P&C technical platform landscape Build and maintains inclusive relationships with a diverse set of stakeholders Demonstrate curiosity, resilience and openness to new experiences A positive attitude, willingness to learn and continually striving to improve. In addition, it would be helpful if you have: Excellent critical thinking, reasoning and analytical skills, possess an inquiring, problem solving mind-set with attention to detail and accuracy Proven ability to integrate with cross functional teams Group mind set - remembers to look beyond individual performance to consider the bigger picture and the team perspective. At bp, we provide great environment & benefits such as an inclusive culture, an excellent work-life balance, learning and development opportunities, life & health insurance, medical care package, and many others benefits! We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job. Application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations. #li-kh1 Entity People & Culture Job Family Group HR Group Relocation available No Travel required Negligible travel Country United Kingdom About BP PEOPLE & CULTURE People & culture discovers, empowers and cares for brilliant people, and so can you. Together, we can build and enable our culture, emotionally connected leaders and dynamic teams - and help our company achieve its purpose for people and our planet. Join us and work closely with our business by: • always putting our people first, understanding and responding to their needs, supporting their health, wellbeing and recognising them for great work • hiring and developing talented people and empowering them to progress • enabling an inclusive and agile culture, where our teams thrive and add value • developing emotionally connected leaders who continuously learn, put others first and enable everyone to be at their best • creating energising workplaces that enable collaboration and innovation.
06/10/2021
Full time
Job Profile Summary Would you like to support the P&C (People and Culture) data management through Workday? In this role, you will be at the heart of an evolving technical landscape, gaining experience of HR technologies and processes, seeing first-hand how they can release creativity. It will be a fast-paced and challenging environment, with changing HR requirements, giving you insights and hands-on experience of cutting-edge functionality. Job Advert About the role: Services & Solutions is an internal global shared services organisation, responsible for delivering centralised and standardised HR services for BP from a number of geographical delivery centres as appropriate for BP's footprint. Services & Solutions are the first point of contact for HR related matters; the team are policy and process specialists, dedicated to delivering the best customer experience. As an integral part of our solutions team the key accountabilities will be: Delivery of excellence across all aspects of service management, including: Supporting requests to update data in Workday Analyse support tickets and intercept. This will involve liaising with colleagues in Services to ensure that accurate diagnosis is carried out and that employees are kept up to date with the progress of their issue. Safeguarding the integrity of our solutions and continuously striving to improve the way we operate: Support requests to load data into Workday and whilst doing so ensure that data standards defined by the data steward are carefully followed. Safeguard our Workday system integrity by ensuring that data upload requests will not adversely affect our production environments. Ensure that we do not introduce system defects into our production environments and therefore avoiding production incidents. Identify areas for process and system improvement Managing stakeholders, nurturing teams, and developing enduring relationships: Be the solution specialist on data management with Workday and provide technical support where required Actively working to develop capability in line with the HR Capability Framework, with an equal blend of EQ, IQ and drive. About you: Domain knowledge is expected on Workday data management and this includes the execution of EIBs is a must! Numeracy & analytical thinking - able to quickly and effectively analyse data to provide business insights. Strong Excel ( VLOOKUP, Pivot Tables, Index Match, Conditional formatting). Knowledge of creating Macros/VBA would be an advantage. Keen to learn new technical product areas and explore different areas of the P&C technical platform landscape Build and maintains inclusive relationships with a diverse set of stakeholders Demonstrate curiosity, resilience and openness to new experiences A positive attitude, willingness to learn and continually striving to improve. In addition, it would be helpful if you have: Excellent critical thinking, reasoning and analytical skills, possess an inquiring, problem solving mind-set with attention to detail and accuracy Proven ability to integrate with cross functional teams Group mind set - remembers to look beyond individual performance to consider the bigger picture and the team perspective. At bp, we provide great environment & benefits such as an inclusive culture, an excellent work-life balance, learning and development opportunities, life & health insurance, medical care package, and many others benefits! We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job. Application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations. #li-kh1 Entity People & Culture Job Family Group HR Group Relocation available No Travel required Negligible travel Country United Kingdom About BP PEOPLE & CULTURE People & culture discovers, empowers and cares for brilliant people, and so can you. Together, we can build and enable our culture, emotionally connected leaders and dynamic teams - and help our company achieve its purpose for people and our planet. Join us and work closely with our business by: • always putting our people first, understanding and responding to their needs, supporting their health, wellbeing and recognising them for great work • hiring and developing talented people and empowering them to progress • enabling an inclusive and agile culture, where our teams thrive and add value • developing emotionally connected leaders who continuously learn, put others first and enable everyone to be at their best • creating energising workplaces that enable collaboration and innovation.
Job Profile Summary Would you like to support the P&C (People and Culture) data management through Workday? In this role, you will be at the heart of an evolving technical landscape, gaining experience of HR technologies and processes, seeing first-hand how they can release creativity. It will be a fast-paced and challenging environment, with changing HR requirements, giving you insights and hands-on experience of cutting-edge functionality. Job Advert About the role: Services & Solutions is an internal global shared services organisation, responsible for delivering centralised and standardised HR services for BP from a number of geographical delivery centres as appropriate for BP's footprint. Services & Solutions are the first point of contact for HR related matters; the team are policy and process specialists, dedicated to delivering the best customer experience. As an integral part of our solutions team the key accountabilities will be: Delivery of excellence across all aspects of service management, including: Supporting requests to update data in Workday Analyse support tickets and intercept. This will involve liaising with colleagues in Services to ensure that accurate diagnosis is carried out and that employees are kept up to date with the progress of their issue. Safeguarding the integrity of our solutions and continuously striving to improve the way we operate: Support requests to load data into Workday and whilst doing so ensure that data standards defined by the data steward are carefully followed. Safeguard our Workday system integrity by ensuring that data upload requests will not adversely affect our production environments. Ensure that we do not introduce system defects into our production environments and therefore avoiding production incidents. Identify areas for process and system improvement Managing stakeholders, nurturing teams, and developing enduring relationships: Be the solution specialist on data management with Workday and provide technical support where required Actively working to develop capability in line with the HR Capability Framework, with an equal blend of EQ, IQ and drive. About you: Domain knowledge is expected on Workday data management and this includes the execution of EIBs is a must! Numeracy & analytical thinking - able to quickly and effectively analyse data to provide business insights. Strong Excel ( VLOOKUP, Pivot Tables, Index Match, Conditional formatting). Knowledge of creating Macros/VBA would be an advantage. Keen to learn new technical product areas and explore different areas of the P&C technical platform landscape Build and maintains inclusive relationships with a diverse set of stakeholders Demonstrate curiosity, resilience and openness to new experiences A positive attitude, willingness to learn and continually striving to improve. In addition, it would be helpful if you have: Excellent critical thinking, reasoning and analytical skills, possess an inquiring, problem solving mind-set with attention to detail and accuracy Proven ability to integrate with cross functional teams Group mind set - remembers to look beyond individual performance to consider the bigger picture and the team perspective. At bp, we provide great environment & benefits such as an inclusive culture, an excellent work-life balance, learning and development opportunities, life & health insurance, medical care package, and many others benefits! We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job. Application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations. #li-kh1 Entity People & Culture Job Family Group HR Group Relocation available No Travel required Negligible travel Country United Kingdom About BP PEOPLE & CULTURE People & culture discovers, empowers and cares for brilliant people, and so can you. Together, we can build and enable our culture, emotionally connected leaders and dynamic teams - and help our company achieve its purpose for people and our planet. Join us and work closely with our business by: • always putting our people first, understanding and responding to their needs, supporting their health, wellbeing and recognising them for great work • hiring and developing talented people and empowering them to progress • enabling an inclusive and agile culture, where our teams thrive and add value • developing emotionally connected leaders who continuously learn, put others first and enable everyone to be at their best • creating energising workplaces that enable collaboration and innovation.
05/10/2021
Full time
Job Profile Summary Would you like to support the P&C (People and Culture) data management through Workday? In this role, you will be at the heart of an evolving technical landscape, gaining experience of HR technologies and processes, seeing first-hand how they can release creativity. It will be a fast-paced and challenging environment, with changing HR requirements, giving you insights and hands-on experience of cutting-edge functionality. Job Advert About the role: Services & Solutions is an internal global shared services organisation, responsible for delivering centralised and standardised HR services for BP from a number of geographical delivery centres as appropriate for BP's footprint. Services & Solutions are the first point of contact for HR related matters; the team are policy and process specialists, dedicated to delivering the best customer experience. As an integral part of our solutions team the key accountabilities will be: Delivery of excellence across all aspects of service management, including: Supporting requests to update data in Workday Analyse support tickets and intercept. This will involve liaising with colleagues in Services to ensure that accurate diagnosis is carried out and that employees are kept up to date with the progress of their issue. Safeguarding the integrity of our solutions and continuously striving to improve the way we operate: Support requests to load data into Workday and whilst doing so ensure that data standards defined by the data steward are carefully followed. Safeguard our Workday system integrity by ensuring that data upload requests will not adversely affect our production environments. Ensure that we do not introduce system defects into our production environments and therefore avoiding production incidents. Identify areas for process and system improvement Managing stakeholders, nurturing teams, and developing enduring relationships: Be the solution specialist on data management with Workday and provide technical support where required Actively working to develop capability in line with the HR Capability Framework, with an equal blend of EQ, IQ and drive. About you: Domain knowledge is expected on Workday data management and this includes the execution of EIBs is a must! Numeracy & analytical thinking - able to quickly and effectively analyse data to provide business insights. Strong Excel ( VLOOKUP, Pivot Tables, Index Match, Conditional formatting). Knowledge of creating Macros/VBA would be an advantage. Keen to learn new technical product areas and explore different areas of the P&C technical platform landscape Build and maintains inclusive relationships with a diverse set of stakeholders Demonstrate curiosity, resilience and openness to new experiences A positive attitude, willingness to learn and continually striving to improve. In addition, it would be helpful if you have: Excellent critical thinking, reasoning and analytical skills, possess an inquiring, problem solving mind-set with attention to detail and accuracy Proven ability to integrate with cross functional teams Group mind set - remembers to look beyond individual performance to consider the bigger picture and the team perspective. At bp, we provide great environment & benefits such as an inclusive culture, an excellent work-life balance, learning and development opportunities, life & health insurance, medical care package, and many others benefits! We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job. Application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations. #li-kh1 Entity People & Culture Job Family Group HR Group Relocation available No Travel required Negligible travel Country United Kingdom About BP PEOPLE & CULTURE People & culture discovers, empowers and cares for brilliant people, and so can you. Together, we can build and enable our culture, emotionally connected leaders and dynamic teams - and help our company achieve its purpose for people and our planet. Join us and work closely with our business by: • always putting our people first, understanding and responding to their needs, supporting their health, wellbeing and recognising them for great work • hiring and developing talented people and empowering them to progress • enabling an inclusive and agile culture, where our teams thrive and add value • developing emotionally connected leaders who continuously learn, put others first and enable everyone to be at their best • creating energising workplaces that enable collaboration and innovation.
Becoming an Application Support Analyst with Capita in Bury St EdmundsFantastic opportunity working within an established ITIL Service Desk providing both telephone and remote diagnostic application support for Capita products with responsibility and ownership for resolving Customer Incidents.This is a fantastic opportunity to work with a large, high functioning team in an open office environment. You will be fully trained on our processes and we are also open to take your steer on new ideas & processes. Interesting work, great culture and progression opportunities at the ready! Great package too.What you will do: * Responsible for responding and resolving Customer Application incident tickets within SLA and KPI targets; * Responsible for the ownership, progression and resolution of incidents allocated, ensuring the end User and incident ticket are fully updated as per the documented processes with all actions taken, including root cause and resolution detail; * To provide a high-quality customer support service with excellent communication skills * To work closely with the Problem Management Team ensuring comprehensive detail is provided for new problems and defects and all associated incidents are linked to inform root cause analysis and impact; * To ensure data integrity is maintained when analysing and resolving incidents; * Provide focus and interaction ensuring the Company operates within its agreed SLA’s and KPI’s, liaising with and updating the end user throughout the lifecycle of an incident ticket, escalating to the Incident Management Team Leader as appropriate; * Ensuring that Company processes are adhered to and recommendations for improvements are progressed; * Actively perform trend analysis to ensure continuous improvements and underlying issues are addressed to reduce the volume of repeat incidents raised through the Help Desk; * To develop knowledge of the applications and business processes used within the Criminal Justice sector in order to provide a high-quality customer support service. Your experience will include: * Call Centre / Helpdesk experience is essential, ideally in a software development environment * Ability to manage and take responsibility for incident tickets assigned in relation to specialist software functionality * Strong customer liaison skills underpinned by a professional telephone manner * Exceptional analytical skills to determine resolution accurately * Have a technical aptitude in order to implement data change where necessary * Be able to work autonomously and within a team to support the end user efficiently * Experience of delivering against Service Level Agreement targets and meeting customer expectations * Experience of Oracle SQL/PL-SQL is desirable * Experience of Microsoft SQL Server is desirable * Experience of Microsoft CRM is desirable * ITIL Version 3 – Foundation is desirable About Capita Case and Record SolutionsCapita Case and Record Solutions is a Microsoft partner and has over 35 years’ experience in helping businesses to transform through the appropriate use of technology to understand, manage and share their company data. Join some of the most highly skilled and experienced IT and Transformation professionals in the country. We invest continually in our employees to ensure that their skills keep up with the rapid pace of change in software making sure that our solutions are fit for purpose now and for the future.Capita Case and Record Solutions are part of Capita Plc, the UK’s leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers’ needs, we’ve helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.What’s in it for you?At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.As well as a generous basic salary, we also give you 23 day’s holiday, a company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discountsYou’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.What we hope you will do nextHelp us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact Michael Rosbotham on (Apply online only) for guidance. | Become a Change Maker |Follow Capita on twitter @capitacareersFollow Capita on facebook @careersatcapitaCapita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check
29/10/2018
Becoming an Application Support Analyst with Capita in Bury St EdmundsFantastic opportunity working within an established ITIL Service Desk providing both telephone and remote diagnostic application support for Capita products with responsibility and ownership for resolving Customer Incidents.This is a fantastic opportunity to work with a large, high functioning team in an open office environment. You will be fully trained on our processes and we are also open to take your steer on new ideas & processes. Interesting work, great culture and progression opportunities at the ready! Great package too.What you will do: * Responsible for responding and resolving Customer Application incident tickets within SLA and KPI targets; * Responsible for the ownership, progression and resolution of incidents allocated, ensuring the end User and incident ticket are fully updated as per the documented processes with all actions taken, including root cause and resolution detail; * To provide a high-quality customer support service with excellent communication skills * To work closely with the Problem Management Team ensuring comprehensive detail is provided for new problems and defects and all associated incidents are linked to inform root cause analysis and impact; * To ensure data integrity is maintained when analysing and resolving incidents; * Provide focus and interaction ensuring the Company operates within its agreed SLA’s and KPI’s, liaising with and updating the end user throughout the lifecycle of an incident ticket, escalating to the Incident Management Team Leader as appropriate; * Ensuring that Company processes are adhered to and recommendations for improvements are progressed; * Actively perform trend analysis to ensure continuous improvements and underlying issues are addressed to reduce the volume of repeat incidents raised through the Help Desk; * To develop knowledge of the applications and business processes used within the Criminal Justice sector in order to provide a high-quality customer support service. Your experience will include: * Call Centre / Helpdesk experience is essential, ideally in a software development environment * Ability to manage and take responsibility for incident tickets assigned in relation to specialist software functionality * Strong customer liaison skills underpinned by a professional telephone manner * Exceptional analytical skills to determine resolution accurately * Have a technical aptitude in order to implement data change where necessary * Be able to work autonomously and within a team to support the end user efficiently * Experience of delivering against Service Level Agreement targets and meeting customer expectations * Experience of Oracle SQL/PL-SQL is desirable * Experience of Microsoft SQL Server is desirable * Experience of Microsoft CRM is desirable * ITIL Version 3 – Foundation is desirable About Capita Case and Record SolutionsCapita Case and Record Solutions is a Microsoft partner and has over 35 years’ experience in helping businesses to transform through the appropriate use of technology to understand, manage and share their company data. Join some of the most highly skilled and experienced IT and Transformation professionals in the country. We invest continually in our employees to ensure that their skills keep up with the rapid pace of change in software making sure that our solutions are fit for purpose now and for the future.Capita Case and Record Solutions are part of Capita Plc, the UK’s leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers’ needs, we’ve helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.What’s in it for you?At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.As well as a generous basic salary, we also give you 23 day’s holiday, a company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discountsYou’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.What we hope you will do nextHelp us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact Michael Rosbotham on (Apply online only) for guidance. | Become a Change Maker |Follow Capita on twitter @capitacareersFollow Capita on facebook @careersatcapitaCapita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check
At SCC we empower our people and customers to excel and put excellence into action every single day . All our employees have the opportunity to inspire , progress and realise their ambitions . We are SCC - great things happen when we work together .
SCC is Europe's largest independent IT infrastructure and solutions business . As a Managed Services Provider of the year 2015 , we are the leading strategic partner to all major technology vendors . With over 5,000 employees across Europe , we support in excess of 5 million users across more than 50 countries . We have even won awards and are in the top 3 for UK Data Centre and Cloud Services .
Through our devotion to make IT work for our customers to improve the way they do business , there has never been a better time to join our highly effective , lean and fast moving business . As a driver of innovation , we are looking for talented individuals who aspire to achieve ; be recognised as the best in this industry and surpass expectations .
SCC makes it possible !
Overall Job Purpose:
To manage software and system testing projects and resources at all levels within the SCC IT Department. This will include software developed in-house as well as implementations of solutions developed by third parties. The role will cover functional testing, unit testing, systems testing, integration testing, regression testing, user acceptance testing, failover testing and DR testing where applicable.
It will also require the production and maintenance of testing documentation and collateral as well as the production and maintenance of system documentation as required.
Main duties of the job:
Formulation and implementation of testing strategies and tools
Management (allocation, monitoring, motivating etc.) of testing resource both within the IT department and within other areas of the business.
Coordination of testing activities throughout the project lifecycle
Preparation/review of test plans
Preparation/review of test reports
Liaising with SCC personnel and third parties to manage successful resolution or mitigation of any perceived defects
Responsibility for attaining business sign-off of testing and acceptance of software and systems into the production environment
Post-implementation testing (some out of hours work will be required)
Training and mentoring others in the production of test plans / scripts etc.
Additionally the role would include:
Production and maintenance of system documentation
Production and maintenance of DR documentation
Liaising with IT Support desks and developers to monitor and resolve release-related incidents
DR / failover testing of core applications as and when required
Performance testing of core applications as and when required
Identifying and investigating and assessing emerging tools, methodologies and technologies that may assist in the testing and quality assurance of software projects.
Ensuring a consistent and appropriate level and approach of testing across all applications
Skills, Knowledge and Experience:
Essential:
Experience with all aspects of IT and software product testing including test planning, documentation, execution, defect management and reporting
Mastery of testing methodologies, best practices and standards
Experience managing people and processes
Client / supplier-facing experience
An excellent understanding of the software development process
Excellent analytical and problem solving skills
Excellent verbal and written communication skills
Strong executive presence and ability to interact with people at all levels of the business
Time management skills ¨C the ability to work on multiple projects and activities at the same time.
Desirable:
Experience working with large Systems Integrators
Experience in testing enterprise-level applications across multiple locations and territories
Experience with Microsoft Dynamics AX
09/09/2016
At SCC we empower our people and customers to excel and put excellence into action every single day . All our employees have the opportunity to inspire , progress and realise their ambitions . We are SCC - great things happen when we work together .
SCC is Europe's largest independent IT infrastructure and solutions business . As a Managed Services Provider of the year 2015 , we are the leading strategic partner to all major technology vendors . With over 5,000 employees across Europe , we support in excess of 5 million users across more than 50 countries . We have even won awards and are in the top 3 for UK Data Centre and Cloud Services .
Through our devotion to make IT work for our customers to improve the way they do business , there has never been a better time to join our highly effective , lean and fast moving business . As a driver of innovation , we are looking for talented individuals who aspire to achieve ; be recognised as the best in this industry and surpass expectations .
SCC makes it possible !
Overall Job Purpose:
To manage software and system testing projects and resources at all levels within the SCC IT Department. This will include software developed in-house as well as implementations of solutions developed by third parties. The role will cover functional testing, unit testing, systems testing, integration testing, regression testing, user acceptance testing, failover testing and DR testing where applicable.
It will also require the production and maintenance of testing documentation and collateral as well as the production and maintenance of system documentation as required.
Main duties of the job:
Formulation and implementation of testing strategies and tools
Management (allocation, monitoring, motivating etc.) of testing resource both within the IT department and within other areas of the business.
Coordination of testing activities throughout the project lifecycle
Preparation/review of test plans
Preparation/review of test reports
Liaising with SCC personnel and third parties to manage successful resolution or mitigation of any perceived defects
Responsibility for attaining business sign-off of testing and acceptance of software and systems into the production environment
Post-implementation testing (some out of hours work will be required)
Training and mentoring others in the production of test plans / scripts etc.
Additionally the role would include:
Production and maintenance of system documentation
Production and maintenance of DR documentation
Liaising with IT Support desks and developers to monitor and resolve release-related incidents
DR / failover testing of core applications as and when required
Performance testing of core applications as and when required
Identifying and investigating and assessing emerging tools, methodologies and technologies that may assist in the testing and quality assurance of software projects.
Ensuring a consistent and appropriate level and approach of testing across all applications
Skills, Knowledge and Experience:
Essential:
Experience with all aspects of IT and software product testing including test planning, documentation, execution, defect management and reporting
Mastery of testing methodologies, best practices and standards
Experience managing people and processes
Client / supplier-facing experience
An excellent understanding of the software development process
Excellent analytical and problem solving skills
Excellent verbal and written communication skills
Strong executive presence and ability to interact with people at all levels of the business
Time management skills ¨C the ability to work on multiple projects and activities at the same time.
Desirable:
Experience working with large Systems Integrators
Experience in testing enterprise-level applications across multiple locations and territories
Experience with Microsoft Dynamics AX
At SCC we empower our people and customers to excel and put excellence into action every single day . All our employees have the opportunity to inspire , progress and realise their ambitions . We are SCC - great things happen when we work together .
SCC is Europe's largest independent IT infrastructure and solutions business . As a Managed Services Provider of the year 2015 , we are the leading strategic partner to all major technology vendors . With over 5,000 employees across Europe , we support in excess of 5 million users across more than 50 countries . We have even won awards and are in the top 3 for UK Data Centre and Cloud Services .
Through our devotion to make IT work for our customers to improve the way they do business , there has never been a better time to join our highly effective , lean and fast moving business . As a driver of innovation , we are looking for talented individuals who aspire to achieve ; be recognised as the best in this industry and surpass expectations .
SCC makes it possible !
Overall Job Purpose:
To manage software and system testing projects and resources at all levels within the SCC IT Department. This will include software developed in-house as well as implementations of solutions developed by third parties. The role will cover functional testing, unit testing, systems testing, integration testing, regression testing, user acceptance testing, failover testing and DR testing where applicable.
It will also require the production and maintenance of testing documentation and collateral as well as the production and maintenance of system documentation as required.
Main duties of the job:
Formulation and implementation of testing strategies and tools
Management (allocation, monitoring, motivating etc.) of testing resource both within the IT department and within other areas of the business.
Coordination of testing activities throughout the project lifecycle
Preparation/review of test plans
Preparation/review of test reports
Liaising with SCC personnel and third parties to manage successful resolution or mitigation of any perceived defects
Responsibility for attaining business sign-off of testing and acceptance of software and systems into the production environment
Post-implementation testing (some out of hours work will be required)
Training and mentoring others in the production of test plans / scripts etc.
Additionally the role would include:
Production and maintenance of system documentation
Production and maintenance of DR documentation
Liaising with IT Support desks and developers to monitor and resolve release-related incidents
DR / failover testing of core applications as and when required
Performance testing of core applications as and when required
Identifying and investigating and assessing emerging tools, methodologies and technologies that may assist in the testing and quality assurance of software projects.
Ensuring a consistent and appropriate level and approach of testing across all applications
Skills, Knowledge and Experience:
Essential:
Experience with all aspects of IT and software product testing including test planning, documentation, execution, defect management and reporting
Mastery of testing methodologies, best practices and standards
Experience managing people and processes
Client / supplier-facing experience
An excellent understanding of the software development process
Excellent analytical and problem solving skills
Excellent verbal and written communication skills
Strong executive presence and ability to interact with people at all levels of the business
Time management skills ¨C the ability to work on multiple projects and activities at the same time.
Desirable:
Experience working with large Systems Integrators
Experience in testing enterprise-level applications across multiple locations and territories
Experience with Microsoft Dynamics AX
09/09/2016
At SCC we empower our people and customers to excel and put excellence into action every single day . All our employees have the opportunity to inspire , progress and realise their ambitions . We are SCC - great things happen when we work together .
SCC is Europe's largest independent IT infrastructure and solutions business . As a Managed Services Provider of the year 2015 , we are the leading strategic partner to all major technology vendors . With over 5,000 employees across Europe , we support in excess of 5 million users across more than 50 countries . We have even won awards and are in the top 3 for UK Data Centre and Cloud Services .
Through our devotion to make IT work for our customers to improve the way they do business , there has never been a better time to join our highly effective , lean and fast moving business . As a driver of innovation , we are looking for talented individuals who aspire to achieve ; be recognised as the best in this industry and surpass expectations .
SCC makes it possible !
Overall Job Purpose:
To manage software and system testing projects and resources at all levels within the SCC IT Department. This will include software developed in-house as well as implementations of solutions developed by third parties. The role will cover functional testing, unit testing, systems testing, integration testing, regression testing, user acceptance testing, failover testing and DR testing where applicable.
It will also require the production and maintenance of testing documentation and collateral as well as the production and maintenance of system documentation as required.
Main duties of the job:
Formulation and implementation of testing strategies and tools
Management (allocation, monitoring, motivating etc.) of testing resource both within the IT department and within other areas of the business.
Coordination of testing activities throughout the project lifecycle
Preparation/review of test plans
Preparation/review of test reports
Liaising with SCC personnel and third parties to manage successful resolution or mitigation of any perceived defects
Responsibility for attaining business sign-off of testing and acceptance of software and systems into the production environment
Post-implementation testing (some out of hours work will be required)
Training and mentoring others in the production of test plans / scripts etc.
Additionally the role would include:
Production and maintenance of system documentation
Production and maintenance of DR documentation
Liaising with IT Support desks and developers to monitor and resolve release-related incidents
DR / failover testing of core applications as and when required
Performance testing of core applications as and when required
Identifying and investigating and assessing emerging tools, methodologies and technologies that may assist in the testing and quality assurance of software projects.
Ensuring a consistent and appropriate level and approach of testing across all applications
Skills, Knowledge and Experience:
Essential:
Experience with all aspects of IT and software product testing including test planning, documentation, execution, defect management and reporting
Mastery of testing methodologies, best practices and standards
Experience managing people and processes
Client / supplier-facing experience
An excellent understanding of the software development process
Excellent analytical and problem solving skills
Excellent verbal and written communication skills
Strong executive presence and ability to interact with people at all levels of the business
Time management skills ¨C the ability to work on multiple projects and activities at the same time.
Desirable:
Experience working with large Systems Integrators
Experience in testing enterprise-level applications across multiple locations and territories
Experience with Microsoft Dynamics AX
At SCC we empower our people and customers to excel and put excellence into action every single day . All our employees have the opportunity to inspire , progress and realise their ambitions . We are SCC - great things happen when we work together .
SCC is Europe's largest independent IT infrastructure and solutions business . As a Managed Services Provider of the year 2015 , we are the leading strategic partner to all major technology vendors . With over 5,000 employees across Europe , we support in excess of 5 million users across more than 50 countries . We have even won awards and are in the top 3 for UK Data Centre and Cloud Services .
Through our devotion to make IT work for our customers to improve the way they do business , there has never been a better time to join our highly effective , lean and fast moving business . As a driver of innovation , we are looking for talented individuals who aspire to achieve ; be recognised as the best in this industry and surpass expectations .
SCC makes it possible !
Overall Job Purpose:
To manage software and system testing projects and resources at all levels within the SCC IT Department. This will include software developed in-house as well as implementations of solutions developed by third parties. The role will cover functional testing, unit testing, systems testing, integration testing, regression testing, user acceptance testing, failover testing and DR testing where applicable.
It will also require the production and maintenance of testing documentation and collateral as well as the production and maintenance of system documentation as required.
Main duties of the job:
Formulation and implementation of testing strategies and tools
Management (allocation, monitoring, motivating etc.) of testing resource both within the IT department and within other areas of the business.
Coordination of testing activities throughout the project lifecycle
Preparation/review of test plans
Preparation/review of test reports
Liaising with SCC personnel and third parties to manage successful resolution or mitigation of any perceived defects
Responsibility for attaining business sign-off of testing and acceptance of software and systems into the production environment
Post-implementation testing (some out of hours work will be required)
Training and mentoring others in the production of test plans / scripts etc.
Additionally the role would include:
Production and maintenance of system documentation
Production and maintenance of DR documentation
Liaising with IT Support desks and developers to monitor and resolve release-related incidents
DR / failover testing of core applications as and when required
Performance testing of core applications as and when required
Identifying and investigating and assessing emerging tools, methodologies and technologies that may assist in the testing and quality assurance of software projects.
Ensuring a consistent and appropriate level and approach of testing across all applications
Skills, Knowledge and Experience:
Essential:
Experience with all aspects of IT and software product testing including test planning, documentation, execution, defect management and reporting
Mastery of testing methodologies, best practices and standards
Experience managing people and processes
Client / supplier-facing experience
An excellent understanding of the software development process
Excellent analytical and problem solving skills
Excellent verbal and written communication skills
Strong executive presence and ability to interact with people at all levels of the business
Time management skills ¨C the ability to work on multiple projects and activities at the same time.
Desirable:
Experience working with large Systems Integrators
Experience in testing enterprise-level applications across multiple locations and territories
Experience with Microsoft Dynamics AX
09/09/2016
At SCC we empower our people and customers to excel and put excellence into action every single day . All our employees have the opportunity to inspire , progress and realise their ambitions . We are SCC - great things happen when we work together .
SCC is Europe's largest independent IT infrastructure and solutions business . As a Managed Services Provider of the year 2015 , we are the leading strategic partner to all major technology vendors . With over 5,000 employees across Europe , we support in excess of 5 million users across more than 50 countries . We have even won awards and are in the top 3 for UK Data Centre and Cloud Services .
Through our devotion to make IT work for our customers to improve the way they do business , there has never been a better time to join our highly effective , lean and fast moving business . As a driver of innovation , we are looking for talented individuals who aspire to achieve ; be recognised as the best in this industry and surpass expectations .
SCC makes it possible !
Overall Job Purpose:
To manage software and system testing projects and resources at all levels within the SCC IT Department. This will include software developed in-house as well as implementations of solutions developed by third parties. The role will cover functional testing, unit testing, systems testing, integration testing, regression testing, user acceptance testing, failover testing and DR testing where applicable.
It will also require the production and maintenance of testing documentation and collateral as well as the production and maintenance of system documentation as required.
Main duties of the job:
Formulation and implementation of testing strategies and tools
Management (allocation, monitoring, motivating etc.) of testing resource both within the IT department and within other areas of the business.
Coordination of testing activities throughout the project lifecycle
Preparation/review of test plans
Preparation/review of test reports
Liaising with SCC personnel and third parties to manage successful resolution or mitigation of any perceived defects
Responsibility for attaining business sign-off of testing and acceptance of software and systems into the production environment
Post-implementation testing (some out of hours work will be required)
Training and mentoring others in the production of test plans / scripts etc.
Additionally the role would include:
Production and maintenance of system documentation
Production and maintenance of DR documentation
Liaising with IT Support desks and developers to monitor and resolve release-related incidents
DR / failover testing of core applications as and when required
Performance testing of core applications as and when required
Identifying and investigating and assessing emerging tools, methodologies and technologies that may assist in the testing and quality assurance of software projects.
Ensuring a consistent and appropriate level and approach of testing across all applications
Skills, Knowledge and Experience:
Essential:
Experience with all aspects of IT and software product testing including test planning, documentation, execution, defect management and reporting
Mastery of testing methodologies, best practices and standards
Experience managing people and processes
Client / supplier-facing experience
An excellent understanding of the software development process
Excellent analytical and problem solving skills
Excellent verbal and written communication skills
Strong executive presence and ability to interact with people at all levels of the business
Time management skills ¨C the ability to work on multiple projects and activities at the same time.
Desirable:
Experience working with large Systems Integrators
Experience in testing enterprise-level applications across multiple locations and territories
Experience with Microsoft Dynamics AX
