747 jobs found

ICT Telecoms Field Engineer Apprentice Locations; East Midlands, Peterborough Qualification; Level 3, Information Communications Technician Starting salary; 17,500 Ref - 2005 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry leading qualifications. We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the individuals with passion and potential to achieve together. Join Telent and be part of something bigger. Do you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative and problem solve out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering, or supervising maintenance, installation, cabling, or civils works. Help build and keep the nation's critical infrastructure connected and protected 24/7. What you'll do: Our Apprentices experience a variety of different rotations aimed at progressing their skills, knowledge and personal development, gaining valuable insight to the inner workings of various departments across Network Services. You will be working across a multitude of projects that will help progress your skillset and career within the telecommunication industry. To work in a multitude of environments such as office, outdoors, BT exchanges, data centres and emergency service locations. Learn how to install, maintain and test on site equipment in line with the various contract requirements. Work on Emergency Service vehicles installing, maintaining, testing and commissioning telecommunications equipment. Learn about Emergency Services Radio Comms. How to interpret VHF/RF/Microwave systems. How to work with Optical Fibre including cable preparation, OTDR testing and how to interpretate the results. Learn all about IP routers and networks. Learn about the project requirements of Telents customers and contracts and understanding how to fulfil those needs Understand requirements of the different customers and contracts and how to fulfil those needs How to complete risk assessments To become part of a UK wide field force. Learn and implement health and safety standards and regulations. Who you are & what to prepare for: This role involves working at heights, working outdoors, and travelling across different regions across the UK. On some occasions, you will be working in Emergency Services locations and/or working on and around various emergency service vehicles. We don't require individuals with experience as we will provide full training in all aspects of the role from how to use tools/equipment to working at heights to ensuring safe working practises. We are looking for candidates with the right attitude, commitment, and desire to learn. You will get a vehicle, mobile phone, laptop, personal protective equipment as part of the role Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development Communication is vital; you will need to be an effective communicator both in writing and verbally Have a logical approach and enjoy problem solving Be able to undertake physically demanding work and possess normal colour vision. The Requirements: Minimum of 5 GCSE's Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject. Must be eligible to work in the UK. Hold a Full UK Driving licence. Must be over the age of 18 by September 2026. Able to pass full Security Clearance vetting for access to secure information, site access and confidential permissions. Able to adhere to our Drugs & Alcohol policy and pass a pre-employment Drugs & Alcohol assessment. Programme Specifics: This apprenticeship is typically 24 months in duration. Starting salary of 17,500 which will increase throughout the duration of the programme. The qualification you gain will be a Level 3 Information Communications Technician. Our chosen training provider Lifetime Training will support you in obtaining your qualification. You will be predominantly field based with office visits as required throughout the programme On completion of your apprenticeship, we hope to offer you a full-time position with Telent where you can continue to pursue your career What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, plus the option to buy or sell five days each year. Company pension scheme. A range of family friendly policies. Occupational health support and wellbeing. Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused

ICT Telecoms Field Engineer Apprentice Locations; South East, Maidstone Qualification; Level 3, Information Communications Technician Starting salary; 17,500 Ref - 2004 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry leading qualifications. We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the individuals with passion and potential to achieve together. Join Telent and be part of something bigger. Do you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative and problem solve out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering, or supervising maintenance, installation, cabling, or civils works. Help build and keep the nation's critical infrastructure connected and protected 24/7. What you'll do: Our Apprentices experience a variety of different rotations aimed at progressing their skills, knowledge and personal development, gaining valuable insight to the inner workings of various departments across Network Services. You will be working across a multitude of projects that will help progress your skillset and career within the telecommunication industry. To work in a multitude of environments such as office, outdoors, BT exchanges, data centres and emergency service locations. Learn how to install, maintain and test on site equipment in line with the various contract requirements. Work on Emergency Service vehicles installing, maintaining, testing and commissioning telecommunications equipment. Learn about Emergency Services Radio Comms. How to interpret VHF/RF/Microwave systems. How to work with Optical Fibre including cable preparation, OTDR testing and how to interpretate the results. Learn all about IP routers and networks. Learn about the project requirements of Telents customers and contracts and understanding how to fulfil those needs Understand requirements of the different customers and contracts and how to fulfil those needs How to complete risk assessments To become part of a UK wide field force. Learn and implement health and safety standards and regulations. Who you are & what to prepare for: This role involves working at heights, working outdoors, and travelling across different regions across the UK. On some occasions, you will be working in Emergency Services locations and/or working on and around various emergency service vehicles. We don't require individuals with experience as we will provide full training in all aspects of the role from how to use tools/equipment to working at heights to ensuring safe working practises. We are looking for candidates with the right attitude, commitment, and desire to learn. You will get a vehicle, mobile phone, laptop, personal protective equipment as part of the role Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development Communication is vital; you will need to be an effective communicator both in writing and verbally Have a logical approach and enjoy problem solving Be able to undertake physically demanding work and possess normal colour vision. The Requirements: Minimum of 5 GCSE's Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject. Must be eligible to work in the UK. Hold a Full UK Driving licence. Must be over the age of 18 by September 2026. Able to pass full Security Clearance vetting for access to secure information, site access and confidential permissions. Able to adhere to our Drugs & Alcohol policy and pass a pre-employment Drugs & Alcohol assessment. Programme Specifics: This apprenticeship is typically 24 months in duration. Starting salary of 17,500 which will increase throughout the duration of the programme. The qualification you gain will be a Level 3 Information Communications Technician. Our chosen training provider Lifetime Training will support you in obtaining your qualification. You will be predominantly field based with office visits as required throughout the programme On completion of your apprenticeship, we hope to offer you a full-time position with Telent where you can continue to pursue your career What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, plus the option to buy or sell five days each year. Company pension scheme. A range of family friendly policies. Occupational health support and wellbeing. Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused

ICT Telecoms Field Engineer Apprentice Locations; South West, Taunton Qualification; Level 3, Information Communications Technician Starting salary; 17,500 Ref - 2003 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry leading qualifications. We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the individuals with passion and potential to achieve together. Join Telent and be part of something bigger. Do you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative and problem solve out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering, or supervising maintenance, installation, cabling, or civils works. Help build and keep the nation's critical infrastructure connected and protected 24/7. What you'll do: Our Apprentices experience a variety of different rotations aimed at progressing their skills, knowledge and personal development, gaining valuable insight to the inner workings of various departments across Network Services. You will be working across a multitude of projects that will help progress your skillset and career within the telecommunication industry. To work in a multitude of environments such as office, outdoors, BT exchanges, data centres and emergency service locations. Learn how to install, maintain and test on site equipment in line with the various contract requirements. Work on Emergency Service vehicles installing, maintaining, testing and commissioning telecommunications equipment. Learn about Emergency Services Radio Comms. How to interpret VHF/RF/Microwave systems. How to work with Optical Fibre including cable preparation, OTDR testing and how to interpretate the results. Learn all about IP routers and networks. Learn about the project requirements of Telents customers and contracts and understanding how to fulfil those needs Understand requirements of the different customers and contracts and how to fulfil those needs How to complete risk assessments To become part of a UK wide field force. Learn and implement health and safety standards and regulations. Who you are & what to prepare for: This role involves working at heights, working outdoors, and travelling across different regions across the UK. On some occasions, you will be working in Emergency Services locations and/or working on and around various emergency service vehicles. We don't require individuals with experience as we will provide full training in all aspects of the role from how to use tools/equipment to working at heights to ensuring safe working practises. We are looking for candidates with the right attitude, commitment, and desire to learn. You will get a vehicle, mobile phone, laptop, personal protective equipment as part of the role Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development Communication is vital; you will need to be an effective communicator both in writing and verbally Have a logical approach and enjoy problem solving Be able to undertake physically demanding work and possess normal colour vision. The Requirements: Minimum of 5 GCSE's Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject. Must be eligible to work in the UK. Hold a Full UK Driving licence. Must be over the age of 18 by September 2026. Able to pass full Security Clearance vetting for access to secure information, site access and confidential permissions. Able to adhere to our Drugs & Alcohol policy and pass a pre-employment Drugs & Alcohol assessment. Programme Specifics: This apprenticeship is typically 24 months in duration. Starting salary of 17,500 which will increase throughout the duration of the programme. The qualification you gain will be a Level 3 Information Communications Technician. Our chosen training provider Lifetime Training will support you in obtaining your qualification. You will be predominantly field based with office visits as required throughout the programme On completion of your apprenticeship, we hope to offer you a full-time position with Telent where you can continue to pursue your career What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, plus the option to buy or sell five days each year. Company pension scheme. A range of family friendly policies. Occupational health support and wellbeing. Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused

IT Service Engineer Location: Surrey / London Home-Based with Travel to Customer Sites Salary: £27 £30,000 per annum (depending on experience) Employment Type: Full-Time Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth You won't be stuck in a silo. You'll gain exposure across: Microsoft 365. Azure / Entra ID. Intune / Endpoint Management. Windows, macOS and iOS. Hardware deployments. Networking fundamentals. Get stuck into real project work. Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off, paid. One additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment. Company mobile phone. Pension scheme. All software and tools provided. What You ll Be Doing Service Desk and Technical Support You ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with our client s 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They re Looking For Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager. Networking basics. Hardware deployment experience. Prior involvement in IT projects. Ready to Join Our Client If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner s portal and take the next step in your IT career. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.

Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 26,000 - 30,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.

IT Support Technician (1st/2nd Line) - Peterborough - 27/30k + benefits ALH Recruitment are looking to recruit a 1st/2nd Line Support Technician for our client based in Peterborough who continue to lead their market. This role would suit somebody who is looking to develop in their career starting at 1st/2nd Line to hopefully progress and develop technically. Support Engineer: You will ideally have experience of the following: Creating/managing Users/Groups in Active Directory. Creating/managing Users/Groups in Azure AD/Microsoft Entra. Experience with Windows Desktop (7-11) and Server (2012R2 - 2022) Operating Systems. Exchange Online/Microsoft Exchange/Microsoft 365 - SharePoint Online/OneDrive. Backup and DR Solutions e.g. Acronis, Veeam, Windows Servers, etc. Experience with Microsoft Hyper-V. You will also have experience working as part of an existing Support Team using a Ticket System and Remote Support tools. Advantageous: Experience with Linux and macOS and IP Telephone Systems. Knowledge of basic broadband and network troubleshooting. If you feel you have the skills and experience to step into this exciting 1st/2nd Line Technical Support role, please apply below:

Junior Fire & Security Engineer Location: London Salary: 25,000 - 30,000 Job Type: Full-Time, Permanent An award-winning fire and security company based in London is looking for a motivated Junior Fire & Security Engineer to join their expanding team. With a strong reputation for excellence and innovation in the industry, the company has trained and developed some of the most skilled engineers in the UK. This is an outstanding opportunity for someone with at least 1 year of experience in fire and security, electrical work, or data cabling to grow their career, gain hands-on experience across a wide range of systems, and work alongside a highly professional, supportive team committed to delivering the highest standards to their clients. What's on Offer: Salary of 25,000 - 30,000 depending on experience Paid training and development opportunities to fast-track your career 25 days holiday plus bank holidays Company vehicle or mileage allowance Supportive and professional team environment Your Role Will Include: Installation, servicing, and maintenance of fire and security systems Assisting with fault finding and troubleshooting on-site Working across a variety of systems including CCTV, intruder alarms, access control, and fire alarms Supporting senior engineers on larger installations and projects Ensuring work is completed to the highest quality and complies with industry standards Desirable Skills & Experience: At least 1 year of experience in fire and security, electrical work, or data cabling Electrical improver / electrician experience desirable 1st fix and 2nd fix experience Pulling cables, cable terminations, patch panels Knowledge of CAT5 / CAT6 / network infrastructure and data cabling Ability to use hand tools and perform cable routing (trunking, tray, conduit, basket) ECS / CSCS card, IPAF / PASMA desirable Some prior experience installing CCTV or electronic security systems is advantageous This is a fantastic opportunity for a motivated engineer to join a company recognised for training and developing the best in the industry, gaining invaluable hands-on experience and career progression. Interested? If you're looking for a fresh opportunity with a company that values its engineers and invests in their development, we'd love to hear from you. Apply today or send your CV to (url removed) . For a confidential conversation, feel free to call and ask for Jordan. Alecto Recruitment Ltd is acting as an employment business in relation to this vacancy. YOU MAY BE A; Fire & Security Engineer, Fire Alarm Engineer, Fire Alarm Technician, Fire and Security Technician, Fire Alarm Service Engineer, Service Engineer, Intruder Service Engineer, Security Engineer, Intruder Alarm Engineer, Fire Engineer, Electrical Engineer, Maintenance Electrician, Electrician. INDAV

IT Support Technician Location: Ringwood, Hampshire, + Hybrid Home Working Salary: £25,077 + Profit Share + Benefits Hours: 37.5 hours per week; Full-Time The Role You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client s customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle. Skills & Experience To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support Role-specific training is available through Microsoft Learn Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client is specialist provider of IT Infrastructure and Support Services for over 25 years. They are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage their colleagues to progress, including into other teams and departments. Join their friendly company with a great team and positive company culture. They offer hybrid working at home and in their purpose-built office.

Structural Investigation Data Analyst We are looking for a Structural Investigation Data Analyst to join our team at TRACE who has excellent technical report writing skills to deliver engineering-led insights for structural investigations and infrastructure projects. The role will involve interpreting GPR and NDT datasets. Ideally you will have GPR and NDT experience, if not we will provide training to get you up to speed. This is a fully remote position with no site-based work. You can be based anywhere in the UK or Europe. But must have the right to work in the UK. If you've also worked in the following roles, we'd also like to hear from you: Reporting Analyst, Engineering Data Analyst, Technical Analyst, NDT Data Analyst, Geophysicists, Civil Engineer, Geophysical Surveyor, Utility Surveyor, NDT (Non-Destructive Testing) Engineer / Technician, GPR (Ground Penetration Radar) Engineer, Geoscientist SALARY: £30,000 to £40,000 per annum + Benefits LOCATION: Fully remote position with no site-based work. You can be based anywhere in the UK or Europe. But must have the right to work in the UK. JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Structural Investigation Data Analyst to join a specialist consultancy delivering advanced structural analysis and non-intrusive testing insights. As a Structural Investigation Data Analyst you will transform complex datasets from GPR and ultrasonic testing into clear, structured engineering outputs, supporting infrastructure and civil engineering projects. Working remotely, the Structural Investigation Data Analyst will collaborate with consultants and site teams to integrate multi-method data, ensuring accurate interpretation and high-quality reporting. This is a technically focused role offering the opportunity to work on complex investigations and contribute directly to engineering decision-making. ABOUT US TRACE is a specialist consultancy focused on advanced structural investigation and Non-Intrusive Analysis (NIA). We do not operate as a traditional survey company. Our focus is on delivering engineering insight, not just data. Our approach integrates: Ground Penetrating Radar (GPR) Ultrasonic testing and tomography Magnetic corrosion mapping (iCAMM) Targeted intrusive verification where required We work across a wide range of structures, including: Bridges and highways infrastructure Warehouses and industrial assets Tunnels and complex civil structures Reinforced concrete and masonry buildings Our deliverables are digital-first and interpretation-led, including: High-quality CAD outputs Mapped defects and structural features Reports designed to support engineering decisions, not just record data We are a growing, technically driven company, building a reputation for delivering work that goes beyond standard industry outputs. DUTIES Your duties as the Structural Investigation Data Analyst include: GPR Data Processing: Interpret and analyse Ground Penetrating Radar data for concrete structures NDT Analysis: Evaluate datasets from ultrasonic testing methods including pulse echo and tomography Technical Reporting: Produce structured reports, data summaries, and interpretation notes Data Integration: Combine multiple datasets into coherent engineering-led outputs Visual Outputs: Generate annotated scan outputs such as B-scans, amplitude maps, and depth slices CAD Support: Assist in producing CAD-based deliverables where required Collaboration: Work closely with consultants to align outputs with site conditions and objectives Data Interpretation: Translate complex or imperfect datasets into defensible conclusions Quality Assurance: Maintain high levels of accuracy, consistency, and attention to detail CANDIDATE REQUIREMENTS ESSENTIAL Proven experience of technical report writing and structured documentation Strong ability to interpret complex datasets and produce clear outputs Excellent attention to detail and data handling accuracy Comfortable working remotely within a collaborative, digital team environment DESIRABLE Previous experience in GPR data processing and interpretation within structural or concrete environments Experience with ultrasonic testing methods such as UPV, pulse echo, or tomography Experience supporting or producing CAD outputs Exposure to multi-method non-destructive testing (NDT) investigations Understanding of structural behaviour and common concrete defects BENEFITS £30,000 - £40,000 per annum depending on experience 25 days annual leave, plus bank holidays. Fully remote working model Opportunity to work on complex structural investigations A technically focused role with clear impact on final deliverables Opportunity to grow within a specialist, expanding consultancy NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14541 This job is being advertised by AWD online on behalf of TRACE Structural Investigations

IT Support Technician Working Hours: 9:00am 5:30pm; Monday Friday Location: Based at our client s office in Shenley (Occasional visits to clients within Hertfordshire, London and Essex); Work from home up to 2 days per week (after probation period) Salary and Benefits: Annual Salary £28,000 £35,000; 20 days holiday plus public holidays; Pension; Health Insurance; Gym Membership options The Company Our client is a Managed Service Provider offering support, consultancy and cloud services. Since 2010, they have become a trusted partner for small and medium businesses focused in London, Hertfordshire and Essex. They are a small technical team where everyone contributes across support, projects and client work. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Their Engineers work closely with clients to deliver practical solutions and responsive support. The Role Our client is looking for an IT Support Technician to join their small technical team, taking ownership of support requests and helping deliver projects for their clients. You will work directly with users and take responsibility for troubleshooting problems, supporting Microsoft 365 environments, and ensuring client systems continue running smoothly. Alongside support work, you will also have opportunities to work on projects such as: Microsoft Intune deployments. Security improvements including MFA and Conditional Access. Device lifecycle management and onboarding/offboarding processes. Office and SME network upgrades. As part of a small team, you will gain exposure to a wide range of technologies and have opportunities to develop your skills in Microsoft 365, cloud platforms and endpoint management. The role will occasionally involve visiting client sites across the region, so you must be comfortable interacting with users and representing the company professionally. Key Responsibilities: Taking ownership of support tickets from investigation through to resolution, escalating or collaborating with colleagues where needed. Communicating directly with clients and keeping them informed of progress. Troubleshooting Windows, Microsoft 365 and common business applications. Supporting Microsoft 365 environments including user administration and device management. Basic networking troubleshooting (Wi-Fi issues, DHCP, DNS, connectivity). Supporting onboarding and offboarding processes for client staff. Assisting Senior Engineers with project delivery and system improvements. Occasional out-of-hours project work or emergency call outs, with time off in lieu. Helping test and implement new technologies or services where appropriate. Contributing to internal documentation and knowledge sharing. Required Skills and Experience: Experience in an IT support role (MSP experience beneficial but not required). Good working knowledge of Windows 10 / 11 and common business applications. Experience administering Microsoft 365 users and services. Understanding of basic networking concepts (DHCP, DNS, Wi-Fi troubleshooting). Strong troubleshooting and problem-solving ability. Ability to manage multiple tasks and prioritise support tickets. Clear communication skills and confidence speaking with non-technical users. A methodical and professional approach to resolving issues. Additionally: Own vehicle with valid UK driving license. Commutable distance from our client s offices in Shenley. Personal Attributes: Patient, calm and professional under pressure. Honest, reliable and hardworking. Team-oriented with a willingness to support others. Keen to learn and open to feedback. Strong organisation and time management skills. Adaptable and proactive.

Senior Technician - Lighting When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Senior Technician - Lighting You'll report to the Head of Lighting and Sound and be responsible for casual technicians. You'll also work closely with the Senior Technician - Sound, Senior Technician - Stage, Head of Stage, and the Technical Manager. This role is an integral part of the technical team within this busy regional venue. The successful candidate will be able to demonstrate extensive experience in the technical aspects of theatre craft and have a background in facilitating shows. You will be a good team player with excellent communication skills, computer literate and have the ability to lead and motivate others. You will have a good working knowledge of current health and safety legislation, along with modern theatre technology systems. The Senior Technician - Lighting will work closely with the BOH Team to manage technical systems with responsibility for all aspects including but not limited to: in-service and testing of electrical equipment, equipment scheduling, lighting and sound systems, assist in stage and Flys and maintenance, and liaise with visiting companies, providing expertise on the venue's capabilities. Please note, your role may involve working with children or vulnerable people. Key responsibilities To work as part of the crew ensuring the smooth running of fit ups, get outs and shows, in line with health and safety legislation and the requirements of the visiting company, and in accordance with the BECTU Code of Conduct. To complete regular inspections of technical equipment within the venue in line with health and safety legislative requirements alongside the Head of Lighting and Sound. To work closely with the visiting companies to ensure their technical needs are met, and ensure all crew are working in a pro-active manner. To ensure that only qualified, trained and experienced personnel are allowed to operate technical equipment within the venue. Operate a skills matrix with the Head of Lighting & Sound and the Head of Stage to ensure that the right skills are in place and fully utilised Ensuring that all backstage areas and storage are kept to the highest possible standard, and to bring any difficulties and/or health and safety hazards to the attention of the Head of Lighting & Sound and the Head of Stage. Alongside the other members of the electrics team, to take responsibility for housekeeping and maintenance of the electrics workshop. To develop risk assessments with the Head of Lighting & Sound, ensuring that these are reviewed annually. To set up equipment for other events throughout the venue when required. To implement and comply with the company Health & Safety Policy, maintaining the safest possible environment for your colleagues, visiting companies and customers. To act as a Duty Technician during performances, carry out regular lamp rounds of all areas of the building as part of pre-show checks, and take on an investigative role in the event of fire alarm activations. To assist with end-of-day lockups where required. Where required, to assist in the smooth running of visiting productions by taking on show specific roles (e.g. stage plots/board operation) as and when appropriate. To attend regular team meetings with other members of the technical department, and wider back of house team, to liaise on venue operations, health and safety, and to discuss forthcoming show requirements. To be trained in First Aid at Work and keep it renewed. To undertake all mandatory training identified as relevant to the role. To assist the Head of Lighting and Sound and Head of Stage in managing casual staff. To work closely with the Senior Technician (Sound) in order to understand the full range of the venue electrics department, and be able to provide mutual cover where appropriate. To undertake any other duties as required by the Head of Lighting & Sound and Head of Stage. Your skills, qualities, and experience. If you are able to demonstrate many of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role. Essential Relevant degree and/or demonstrable professional experience in the entertainment industry. Fundamental knowledge of Lighting systems. Extensive knowledge of technical venue systems, including a high level of competency using a wide range of theatrical and performance equipment. Experience rigging a variety of lighting systems. Good understanding of a risk-assessed approach to managing health & safety in the production environment. An understanding of legislation and Health & Safety guidelines relevant to the role. Experience in working at height, and comfortable in the use of a range of ladders. A commitment to providing a high level of service and customer care to visiting companies. Experience of venue or system maintenance regimes, particularly Portable Appliance Testing. Computer literate. Experience with Microsoft Office packages. An organised, methodical approach to work, with the ability to help implement systems and procedures. Significant demonstrable experience working in a Technical Department in a large-scale theatre. Knowledge of manual handling techniques. Desirable Experience touring with the lighting departments of large-scale shows. Electrical systems training, e.g. BS7909. Experience of EOS family consoles. Experience of Microsoft 365/Teams/SharePoint. Experience using TrackingThis, or other asset management systems. Experience in high access and harness rescue procedures. Stage and Flying experience. Experience with venue/production sound systems. Experience with production AV systems. About Us - Our values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our culture You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone. We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

About the opportunity Are you ready to launch a career in the fast-growing world of Data Analytics and Business Intelligence? Netcom Training's fully-funded Certificate in Data (Level 3) equips you with the technical skills employers are actively seeking. Unlike standard administration courses, this programme focuses on the specific tools used by industry pros, including Excel, SQL, Tableau, and Power BI. From sourcing and cleansing data to creating visual dashboards that drive business decisions , you will gain hands-on experience that prepares you for roles like Junior Data Analyst, Data Technician, or Business Analyst. Upon completion of this course your profile will marketed to our excusive network of hiring partners with active roles and you will be guaranteed a dedicated career coach Course Details Start Date: 07/04 Duration: 17 weeks, Mon-Thur, 6-9PM Format: Online, practical workshops Qualification: NCFE Accredited Level 3 Certificate What you'll learn You will move beyond the basics and master the full data lifecycle: Core Tools: Gain hands-on skills in Excel, SQL, Tableau, and Power BI. Data Sourcing: Understand common data sources and how to collect data effectively. Processing: Learn to format, blend, link, and save datasets using professional tools. Analysis: Apply statistical methods and algorithms to filter data and support business outcomes. Visualisation: Create clear, engaging dashboards to present insights to stakeholders. Security & Compliance: Understand GDPR and legal requirements for secure data handling. Collaboration: Learn to work effectively within multi-functional teams. Career Pathway Successful participants will be marketed to our excusive network of hiring partners with active roles and you will be guaranteed a dedicated career coach. Potential Roles: Junior Data Analyst Junior Business Analyst Data Technician Data Administrator Eligibility This is a government-funded opportunity. To apply, you must: Live in Greater Manchester Be aged 19 or over. Have lived in the UK/EU for a minimum of 3 years. Earn below the gross annual wage cap (approx. £32,400 for GMCA). Prerequisites: Basic IT skills are required. Cost This is a fully-funded course with no fees - complete the training, gain your Level 3 Certificate.

A Leading Pathology Organisation is seeking an enthusiastic and practical IT Endpoint Technician to join its IT team based near Euston, London This is a hands-on, site-based role supporting a busy endpoint environment within a pathology healthcare setting. The Role You will provide first-line desktop and endpoint support, working closely with IT colleagues to maintain, upgrade and deploy hardware across the organisation. The role is primarily based on site their offices in Tavistock square (Kings Cross), with occasional travel to other sites as required. Due to the nature of the role, flexible or home working is not available. Key responsibilities include: Providing desktop and endpoint support for PCs, laptops, thin clients, mobile devices and printers Deploying, configuring and maintaining IT hardware Performing hardware repairs and upgrades (e.g. replacing components) Managing and resolving IT helpdesk tickets, escalating where appropriate Supporting user account setup within Active Directory and email systems Participating in patching, maintenance and endpoint security activities Assisting with IT projects and maintaining technical documentation Delivering timely on-site support, including occasional visits to other locations About You This role would suit someone who is: Hardware-focused, with solid hands-on experience upgrading and repairing computers Ideally with at least one year's experience in a similar IT support or endpoint role (although keen beginners with the right attitude will be considered) Enthusiastic, proactive and eager to learn Comfortable working both independently and as part of a team Fit and active, as the role is physically demanding and involves moving and handling IT equipment Working Hours & Location 40 hours per week, Monday to Friday 08:00 - 17:00, with a 1-hour lunch break Based on site at Tavistock Square Occasional travel to other sites Salary & Benefits Starting salary: £28,808 23 days annual leave, rising to 28 days after 5 years' service Opportunity to develop skills within a large, professional IT environment supporting essential healthcare services If you enjoy hands-on IT work, thrive in a fast-paced environment and are keen to build your career within a Leading Pathology Organisation, this role offers an excellent opportunity to do so.

About the opportunity Are you ready to launch a career in cyber security? Netcom Training s fully-funded Cyber Security course (NCFE Certificate in Cyber Security Practices, Level 2) equips you with the practical skills employers are actively seeking. From threat intelligence and security testing to incident response and ethical compliance, you ll gain hands-on experience that prepares you for today s fast-growing cyber security and IT roles. Our learners have gone on to roles such as IT support, second line support, junior development, cyber security analysis and business analyst positions, working with companies across tech, logistics, public services and digital sectors. Complete the course and gain a guaranteed interview with a leading employer, helping you start your career protecting businesses, data and digital systems. Course Details Start Date: 13/04 Duration: 5 weeks Format: Online, practical workshops Schedule: Mon-Fri 9:45AM - 2:45PM What you ll learn Principles: Understand cyber security principles and core frameworks Threat Intelligence: Develop expertise to identify risks Testing: Conduct cyber security testing, identify vulnerabilities and implement controls Incident Response: Prepare for and respond to cyber security incidents Ethics: Understand legislation and ethical conduct within cyber security Professional Skills: Build professional skills and behaviours for the sector Protection: Gain practical knowledge to protect and secure digital environments Potential Roles & Starting Salaries: Cyber Security Analyst IT Support Technician Junior Penetration Tester SOC Analyst Eligibility To apply, you must: Live in the Sheffield area Be aged 19 or over Earn below the gross annual wage cap of £23,400 Not currently be undertaking other government-funded training Not be in the UK on a student, graduate, postgraduate, or sponsored visa, or as a dependent Cost This is a fully-funded course with no fees. Complete the training and gain essential cyber security skills.

About the opportunity Are you ready to launch a career in cyber security? Netcom Training s fully-funded Cyber Security course (NCFE Certificate in Cyber Security Practices, Level 3) equips you with the practical skills employers are actively seeking. From threat intelligence and security testing to incident response and ethical compliance, you ll gain hands-on experience that prepares you for today s fast-growing cyber security and IT roles. Our learners have gone on to roles such as IT support, second line support, junior development, cyber security analysis and business analyst positions, working with companies across tech, logistics, public services and digital sectors. Complete the course and gain a guaranteed interview with a leading employer, helping you start your career protecting businesses, data and digital systems. Course Details Start Date: 13/04 Duration: 14 weeks Format: Online, practical workshops Schedule: Full-time (day) or evening options available What you ll learn Principles: Understand cyber security principles and core frameworks Threat Intelligence: Develop expertise to identify risks Testing: Conduct cyber security testing, identify vulnerabilities and implement controls Incident Response: Prepare for and respond to cyber security incidents Ethics: Understand legislation and ethical conduct within cyber security Professional Skills: Build professional skills and behaviours for the sector Protection: Gain practical knowledge to protect and secure digital environments Potential Roles & Starting Salaries: Cyber Security Analyst IT Support Technician Junior Penetration Tester SOC Analyst Eligibility To apply, you must: Live in the West Midlands Be aged 19 or over Earn below the gross annual wage cap of £34,194 Not currently be undertaking other government-funded training Not be in the UK on a student, graduate, postgraduate, or sponsored visa, or as a dependent Cost This is a fully-funded course with no fees complete the training and gain essential cyber security skills.

Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP), supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients and acting as a trusted point of contact What We re looking for Previous MSP experience you ll understand the pace, priorities, and client demands of the MSP world Strong people leadership skills with a values-driven approach Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.) Someone who thrives on building teams, improving processes, and delivering excellent client service Why Join My Client? Be part of a growing MSP with a reputation built on long-term client partnerships A leadership role with real influence and visibility Supportive, close-knit culture where face-to-face collaboration matters Competitive salary (£50k+ depending on experience) Pool car available for client visits If you re ready to lead, inspire, and take service delivery to the next level, we d love to hear from you. Integral Recruitment is acting as an employment agency in regard to this advertisement.

An excellent opportunity has arisen for an IT Technician to join a well-established organisation that values professionalism, development, and long-term stability. This role offers a supportive working environment, exposure to a broad technical estate, and the opportunity to develop your skills within a forward-thinking IT team. You will play a key role in supporting users, maintaining IT infrastructure, and contributing to ongoing technical improvements and projects. Location: Oxford Salary: £28,000 - £30,000 Key Responsibilities Provide day-to-day IT support to staff and users across hardware, software, and network-related issues Install, configure, maintain, and upgrade desktops, laptops, mobile devices, and peripherals Support and maintain Windows operating systems, Microsoft 365, and core business applications Troubleshoot and resolve issues relating to networks, connectivity, printers, and user accounts Assist with IT projects, including system upgrades, device rollouts, and infrastructure improvements Monitor and manage support tickets, ensuring issues are resolved within agreed timescales Maintain accurate IT documentation, asset registers, and user guides in line with best practice Key Requirements Previous experience working in an IT support or IT Technician role Good working knowledge of Windows OS, Microsoft 365, and basic networking principles Experience troubleshooting hardware, software, and user-related issues Strong customer service and communication skills with a professional approach Ability to prioritise workload and manage multiple support requests effectively A proactive, hands-on attitude with strong problem-solving skills Relevant IT qualifications or certifications (desirable but not essential) Benefits Competitive salary package Generous holiday allowance Pension scheme Opportunities for training and professional development Supportive and collaborative working environment Long-term career progression opportunities How to Apply If you are interested in this opportunity and feel you have the skills and experience required, please apply with your CV today. A member of the GreatFind Recruitment team will be in touch to discuss the role in more detail.

IT Support Technician (Temporary) Long Hanborough (On-site) Full-time We re recruiting a hands-on IT Support Technician to provide on-site support within a busy, professional environment. This role is ideal for someone with practical IT support experience who enjoys working with hardware, troubleshooting user issues, and keeping systems running smoothly. Key responsibilities: Setting up laptops, desktops, monitors, and peripherals Installing and configuring software (Windows / Microsoft 365) Troubleshooting hardware, software, and basic network issues Supporting user queries (e.g. password resets, access issues) Managing IT equipment, stock, and inventory Logging tickets and escalating issues where required About you: Experience in IT support, service desk, or desktop support Strong knowledge of Windows OS and Microsoft 365 Confident with hardware setup and basic troubleshooting Organised, methodical, and able to work independently Good communication and customer service skills This is a great opportunity for an IT professional looking for a practical, on-site role with a focus on hands-on support and equipment setup.

1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.