About the Business This organisation operates within the manufacturing industry, supplying products to a diverse range of sectors such as personal care, healthcare, veterinary, household, automotive, and specialist technical markets. The business forms part of a larger, well-established group with a long-standing presence in the industry and a history of growth through strategic expansion. Role Overview An opportunity has arisen for an experienced and proactive IT professional to take ownership of all on-site technology operations at a manufacturing and office facility. This position is critical to ensuring that IT systems, infrastructure, and users are supported efficiently while maintaining high levels of reliability and security. Acting as the main point of contact for all IT-related matters, you will handle both routine support queries and more complex technical issues. The role also involves contributing to ongoing improvements in cybersecurity, user knowledge, and overall IT performance across the site. Key Responsibilities Take responsibility for the smooth running of IT systems across both production and office environments Provide frontline technical support while also acting as a point of escalation for more complex issues Manage and resolve technical problems, working with third-party providers where required Carry out hands-on tasks such as hardware setup, device configuration, maintenance, and repairs Support new employees by setting up equipment, granting system access, and providing initial guidance Deliver user training on systems and tools, including collaboration platforms such as SharePoint Strengthen and maintain cybersecurity practices, ensuring systems are protected and compliant Promote awareness of security best practices among staff Work closely with teams across different departments to deliver accessible and effective IT support Keep accurate records of IT assets, processes, and documentation Candidate Profile Proven experience in a practical IT support or leadership role Strong problem-solving skills with a structured and calm approach Comfortable working in both industrial (factory) and office-based settings Good working knowledge of Microsoft technologies, hardware, and collaboration platforms Understanding of core cybersecurity principles and user-focused security practices Strong communication skills, with the ability to support individuals with varying technical abilities Highly organised, reliable, and capable of managing multiple tasks independently What's on Offer Employer pension contributions starting at 5%, increasing with service up to 10% Health cash plan support Life insurance cover (4x annual salary) Performance-related annual bonus Yearly salary reviews Free on-site parking Cycle-to-work initiative Employee referral incentives Access to well-being and support programmes Ongoing training and professional development 25 days annual leave plus public holidays and additional company closure days (including Christmas shutdown) Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
02/04/2026
Full time
About the Business This organisation operates within the manufacturing industry, supplying products to a diverse range of sectors such as personal care, healthcare, veterinary, household, automotive, and specialist technical markets. The business forms part of a larger, well-established group with a long-standing presence in the industry and a history of growth through strategic expansion. Role Overview An opportunity has arisen for an experienced and proactive IT professional to take ownership of all on-site technology operations at a manufacturing and office facility. This position is critical to ensuring that IT systems, infrastructure, and users are supported efficiently while maintaining high levels of reliability and security. Acting as the main point of contact for all IT-related matters, you will handle both routine support queries and more complex technical issues. The role also involves contributing to ongoing improvements in cybersecurity, user knowledge, and overall IT performance across the site. Key Responsibilities Take responsibility for the smooth running of IT systems across both production and office environments Provide frontline technical support while also acting as a point of escalation for more complex issues Manage and resolve technical problems, working with third-party providers where required Carry out hands-on tasks such as hardware setup, device configuration, maintenance, and repairs Support new employees by setting up equipment, granting system access, and providing initial guidance Deliver user training on systems and tools, including collaboration platforms such as SharePoint Strengthen and maintain cybersecurity practices, ensuring systems are protected and compliant Promote awareness of security best practices among staff Work closely with teams across different departments to deliver accessible and effective IT support Keep accurate records of IT assets, processes, and documentation Candidate Profile Proven experience in a practical IT support or leadership role Strong problem-solving skills with a structured and calm approach Comfortable working in both industrial (factory) and office-based settings Good working knowledge of Microsoft technologies, hardware, and collaboration platforms Understanding of core cybersecurity principles and user-focused security practices Strong communication skills, with the ability to support individuals with varying technical abilities Highly organised, reliable, and capable of managing multiple tasks independently What's on Offer Employer pension contributions starting at 5%, increasing with service up to 10% Health cash plan support Life insurance cover (4x annual salary) Performance-related annual bonus Yearly salary reviews Free on-site parking Cycle-to-work initiative Employee referral incentives Access to well-being and support programmes Ongoing training and professional development 25 days annual leave plus public holidays and additional company closure days (including Christmas shutdown) Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Computer Repair Engineer Location: Droitwich Salary : from £30,000 - £35,000 per annum, dependant on skillset and experience. Vacancy Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. Greensafe IT is seeking an experienced and driven Senior Engineer to join a team of hardware repair technicians within our Internal Engineering department. The ideal candidate will have worked in a repair role for a minimum of 2 years, ideally in a supervisory position. The role will take ownership of some of the daily operational tasks, ensuring work schedules are met, repairs are performed to the highest quality standards, and opportunities for process improvement are identified and implemented. This is a hands-on role that combines technical expertise with supervisory responsibilities. We are seeking an individual with a mature mindset, energy and drive who can bring their skills to further enhance this growing department. For those who can apply themselves to overachieving will come opportunities for development within the business. Key Responsibilities: Supervise and mentor (where necessary) a team of IT hardware repair technicians, providing guidance, training, and support. Perform daily technical tasks including diagnosing of hardware faults, identifying what parts are required for repair (laptops, phones etc), assessing cosmetic damage, raising warranties, completing repairs. Ensure the team adheres to company policies, standards, and safety protocols. Foster a collaborative and motivated work environment, encouraging professional growth within the team. Plan and coordinate the daily schedule of repair tasks, ensuring deadlines and customer requirements are met. Monitor workloads and allocate resources effectively to optimize productivity. Serve as the escalation point for complex technical issues and provide hands-on support as needed. Ensure all repairs are completed to the highest standards, meeting or exceeding customer expectations. Conduct regular quality checks and audits on completed work. Develop and implement best practices to maintain and improve service quality. Identify inefficiencies and bottlenecks within repair workflows and propose actionable solutions. Collaborate with management to implement process improvements that enhance operational efficiency. Stay updated on industry trends and emerging technologies to continuously refine repair techniques and practices. Maintain accurate records of repair activities, team performance, and quality metrics. Prepare and deliver regular reports on team productivity, repair outcomes, and process enhancements. Competencies & Behaviours: Excellent organisational and time-management skills, with the ability to prioritise tasks and meet deadlines. Strong communication skills, both verbal and written, to interact effectively with team members and stakeholders. A positive and calm mindset Proficiency in diagnostic tools, repair equipment, and relevant software applications. A proactive and solution-oriented mindset with a keen eye for detail. 2 years minimum in a hardware repair role Supervisor/Team Lead experience is highly desirable Certifications such as CompTIA A+, Network+, or equivalent are highly advantageous. Proven experience in IT hardware repair, with strong technical skills and a thorough understanding of IT systems and devices. Strong analytical skills to assess trends and make data-driven decisions. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for GreenSafe IT, please do not hesitate to apply.
01/04/2026
Full time
Computer Repair Engineer Location: Droitwich Salary : from £30,000 - £35,000 per annum, dependant on skillset and experience. Vacancy Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. Greensafe IT is seeking an experienced and driven Senior Engineer to join a team of hardware repair technicians within our Internal Engineering department. The ideal candidate will have worked in a repair role for a minimum of 2 years, ideally in a supervisory position. The role will take ownership of some of the daily operational tasks, ensuring work schedules are met, repairs are performed to the highest quality standards, and opportunities for process improvement are identified and implemented. This is a hands-on role that combines technical expertise with supervisory responsibilities. We are seeking an individual with a mature mindset, energy and drive who can bring their skills to further enhance this growing department. For those who can apply themselves to overachieving will come opportunities for development within the business. Key Responsibilities: Supervise and mentor (where necessary) a team of IT hardware repair technicians, providing guidance, training, and support. Perform daily technical tasks including diagnosing of hardware faults, identifying what parts are required for repair (laptops, phones etc), assessing cosmetic damage, raising warranties, completing repairs. Ensure the team adheres to company policies, standards, and safety protocols. Foster a collaborative and motivated work environment, encouraging professional growth within the team. Plan and coordinate the daily schedule of repair tasks, ensuring deadlines and customer requirements are met. Monitor workloads and allocate resources effectively to optimize productivity. Serve as the escalation point for complex technical issues and provide hands-on support as needed. Ensure all repairs are completed to the highest standards, meeting or exceeding customer expectations. Conduct regular quality checks and audits on completed work. Develop and implement best practices to maintain and improve service quality. Identify inefficiencies and bottlenecks within repair workflows and propose actionable solutions. Collaborate with management to implement process improvements that enhance operational efficiency. Stay updated on industry trends and emerging technologies to continuously refine repair techniques and practices. Maintain accurate records of repair activities, team performance, and quality metrics. Prepare and deliver regular reports on team productivity, repair outcomes, and process enhancements. Competencies & Behaviours: Excellent organisational and time-management skills, with the ability to prioritise tasks and meet deadlines. Strong communication skills, both verbal and written, to interact effectively with team members and stakeholders. A positive and calm mindset Proficiency in diagnostic tools, repair equipment, and relevant software applications. A proactive and solution-oriented mindset with a keen eye for detail. 2 years minimum in a hardware repair role Supervisor/Team Lead experience is highly desirable Certifications such as CompTIA A+, Network+, or equivalent are highly advantageous. Proven experience in IT hardware repair, with strong technical skills and a thorough understanding of IT systems and devices. Strong analytical skills to assess trends and make data-driven decisions. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for GreenSafe IT, please do not hesitate to apply.
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 26,000 - 30,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
31/03/2026
Full time
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 26,000 - 30,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Are you a practical, hands-on IT professional who enjoys solving problems and keeping technology running smoothly? We are looking for an IT Support & Systems Technician to join a busy technology team supporting a large public sector organisation with multiple operational sites. This role is ideal for someone who enjoys variety from configuring equipment and resolving technical issues to supporting users and maintaining reliable IT services across a wide network of locations. The Role You will help ensure that the organisation s technology services operate efficiently and reliably, providing day-to-day technical support and assisting with the installation, maintenance and troubleshooting of IT equipment and systems. Working as part of a collaborative technical team, you will support staff across various departments, helping them get the most from their technology while maintaining high service standards. Key Responsibilities Provide first and second line IT support for hardware, software and system related queries Set up and prepare new equipment including desktops, laptops, mobile devices and other technology before deployment Diagnose and resolve technical issues using monitoring tools, system logs and testing equipment Assist with installation, upgrades and changes to existing IT systems and infrastructure Maintain accurate records of equipment, assets and system configurations Work with colleagues and external suppliers to coordinate installations, maintenance and warranty repairs Support users with guidance and training when new systems or software are introduced Carry out routine checks, updates and preventative maintenance on IT equipment across various sites Assist with technical projects and provide practical support to wider technology teams when required Occasionally work in plant rooms, vehicles or restricted spaces when installing or maintaining equipment Essential Experience supporting Windows operating systems and Microsoft Office applications within a networked environment NVQ Level 3 in an IT-related subject or equivalent practical experience ITIL Foundation certified or willing to work towards the qualification Relevant technical certification or equivalent experience in areas such as Windows Server, desktop operating systems, networking technologies or virtual environments Confident communicator able to explain technical issues clearly to both technical and non-technical users Ability to manage workload effectively, prioritise tasks and meet deadlines in a fast-paced environment Highly organised with the ability to work independently when required Full UK driving licence and willingness to travel between sites as part of the role Desirable Knowledge of technologies such as Windows Server, Active Directory, networking (LAN/WAN), Microsoft Exchange or SharePoint Experience supporting mobile devices and communications equipment, including phones, tablets or radio systems Previous experience working within a large multi-site organisation
31/03/2026
Full time
Are you a practical, hands-on IT professional who enjoys solving problems and keeping technology running smoothly? We are looking for an IT Support & Systems Technician to join a busy technology team supporting a large public sector organisation with multiple operational sites. This role is ideal for someone who enjoys variety from configuring equipment and resolving technical issues to supporting users and maintaining reliable IT services across a wide network of locations. The Role You will help ensure that the organisation s technology services operate efficiently and reliably, providing day-to-day technical support and assisting with the installation, maintenance and troubleshooting of IT equipment and systems. Working as part of a collaborative technical team, you will support staff across various departments, helping them get the most from their technology while maintaining high service standards. Key Responsibilities Provide first and second line IT support for hardware, software and system related queries Set up and prepare new equipment including desktops, laptops, mobile devices and other technology before deployment Diagnose and resolve technical issues using monitoring tools, system logs and testing equipment Assist with installation, upgrades and changes to existing IT systems and infrastructure Maintain accurate records of equipment, assets and system configurations Work with colleagues and external suppliers to coordinate installations, maintenance and warranty repairs Support users with guidance and training when new systems or software are introduced Carry out routine checks, updates and preventative maintenance on IT equipment across various sites Assist with technical projects and provide practical support to wider technology teams when required Occasionally work in plant rooms, vehicles or restricted spaces when installing or maintaining equipment Essential Experience supporting Windows operating systems and Microsoft Office applications within a networked environment NVQ Level 3 in an IT-related subject or equivalent practical experience ITIL Foundation certified or willing to work towards the qualification Relevant technical certification or equivalent experience in areas such as Windows Server, desktop operating systems, networking technologies or virtual environments Confident communicator able to explain technical issues clearly to both technical and non-technical users Ability to manage workload effectively, prioritise tasks and meet deadlines in a fast-paced environment Highly organised with the ability to work independently when required Full UK driving licence and willingness to travel between sites as part of the role Desirable Knowledge of technologies such as Windows Server, Active Directory, networking (LAN/WAN), Microsoft Exchange or SharePoint Experience supporting mobile devices and communications equipment, including phones, tablets or radio systems Previous experience working within a large multi-site organisation
IT Support Analyst Manchester (On site) (Apply online only) per day (Inside IR35) An IT Support Analyst is required for our client who are based in Manchester. The successful candidate will join the IT Operations team and will be responsible for ensuring the smooth operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment. Hands-on experience with Active Directory, Office 365, and both on-premises and cloud environments. Familiarity with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals. Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly escalate and redirect issues beyond purview or expertise to next level. Device & Equipment Management Responsible for installation, deployment, troubleshooting, management and support of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various equipment in the environment. Responsible for onboarding new hire computer & telephone assignments and desk configuration. Responsible for management and maintenance of asset inventory on an ongoing basis. Documentation & Knowledge Management Responsible for creation and maintenance of IT operational documents: instructions, guidelines, reference sheets, etc. Project & Initiative Support Responsible for minor IT initiatives/projects and participate in major IT initiatives/projects. Participate, engage and contribute in scheduled IT meetings. Vendor & External Liaison Liaise with hardware and software vendors (or suppliers) for contract support or warranty repairs. Education and Experience Bachelor's degree in Computer Science, Information Technology, or related field. Relevant technical certifications are preferred: CompTIA A+ Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (Service Management understanding) Substantial work experience in IT support or a similar technical support role. Proven experience in a Service Desk and/or IT Operations environment. Soft Skills Strong verbal and written communication skills. Excellent interpersonal and customer service abilities. Creative problem solver with strong analytical and conflict-resolution skills. Ability to prioritise tasks, manage time effectively, and work well under pressure.
31/03/2026
Contractor
IT Support Analyst Manchester (On site) (Apply online only) per day (Inside IR35) An IT Support Analyst is required for our client who are based in Manchester. The successful candidate will join the IT Operations team and will be responsible for ensuring the smooth operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment. Hands-on experience with Active Directory, Office 365, and both on-premises and cloud environments. Familiarity with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals. Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly escalate and redirect issues beyond purview or expertise to next level. Device & Equipment Management Responsible for installation, deployment, troubleshooting, management and support of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various equipment in the environment. Responsible for onboarding new hire computer & telephone assignments and desk configuration. Responsible for management and maintenance of asset inventory on an ongoing basis. Documentation & Knowledge Management Responsible for creation and maintenance of IT operational documents: instructions, guidelines, reference sheets, etc. Project & Initiative Support Responsible for minor IT initiatives/projects and participate in major IT initiatives/projects. Participate, engage and contribute in scheduled IT meetings. Vendor & External Liaison Liaise with hardware and software vendors (or suppliers) for contract support or warranty repairs. Education and Experience Bachelor's degree in Computer Science, Information Technology, or related field. Relevant technical certifications are preferred: CompTIA A+ Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (Service Management understanding) Substantial work experience in IT support or a similar technical support role. Proven experience in a Service Desk and/or IT Operations environment. Soft Skills Strong verbal and written communication skills. Excellent interpersonal and customer service abilities. Creative problem solver with strong analytical and conflict-resolution skills. Ability to prioritise tasks, manage time effectively, and work well under pressure.
Stirling Dynamics is recruiting a Test Lead to join the Production team. Stirling Dynamics design, develop and produce a wide range of high-end aircraft simulator 'inceptors' (pilot - machine interface devices). Stirling's family of active controls are feature-rich, highly reconfigurable, and suitable for single or dual (linked) aircraft cockpit configurations. Our range of active products includes side sticks, throttles, collectives, cyclics, tillers and pedals. These controls are extremely compact, fully active and benefit from low-acquisition and through-life costs. We have pioneered active control technology since the early 1990s and are proud to hold many industry and technology firsts, which includes supplying the controls for the first ever, fully active fly-by-wire helicopter flight. Today, we supply the active stick and throttles for the new F-35 pilot training simulators and continue to break new ground in cockpit control technology. The 'Cockpit Control' sector of the business that delivers the inceptor products, has a requirement for a Test Lead within the Production Department. The products comprise of electrical, electronic, and mechanical subassemblies and therefore the role would involve tasks such as: Supporting the delivery and management of products through test (throughput/capacity planning) Contributing to the ongoing upkeep of the test equipment asset inventory including tracking, maintenance and purchasing of new equipment Reporting issues to the Product Manager that arise within the test area Working with the "Workshop Lead" to ensure continuous improvement within the production area Reading and interpreting engineering drawings, electrical schematics and instructions Writing test procedures for build-to-print and development products Interpreting and accurately recording test results Undertaking failure analysis investigations and producing non-conformance reports In-service production support, completing fault diagnosis and repair testing Development, First Article and Acceptance testing of the company products (equipment and system level) Act as a stakeholder in the definition of requirements for PCBs, products and any associated test equipment/facilities From a test perspective, reviewing conceptual designs and providing feedback Goods-in testing/fault finding of PCBs The sucessful candidate will be responsible for the product test area within the business and accountable for the performance of the test function and its ability to achieve outputs to the required time, cost and quality. Their responsibilities will also include: Contributing to ensuring that the necessary skills, equipment, tools and processes/procedures are in place to support the test requirements and ensure a safe working environment (for both personnel and product) Ensuring all product test records are correct before units are released for quality review Supporting and line managing other members within the team to achieve project time, cost and quality objectives Supporting the implementation and ongoing improvement of documentation relating to testing (e.g. test procedures, test reports, first article inspections etc Contributing to ensuring that test equipment, including rigs, are fit for purpose and appropriately maintained - including calibration were applicable Contributing to the ongoing upkeep of test equipment/assets
31/03/2026
Full time
Stirling Dynamics is recruiting a Test Lead to join the Production team. Stirling Dynamics design, develop and produce a wide range of high-end aircraft simulator 'inceptors' (pilot - machine interface devices). Stirling's family of active controls are feature-rich, highly reconfigurable, and suitable for single or dual (linked) aircraft cockpit configurations. Our range of active products includes side sticks, throttles, collectives, cyclics, tillers and pedals. These controls are extremely compact, fully active and benefit from low-acquisition and through-life costs. We have pioneered active control technology since the early 1990s and are proud to hold many industry and technology firsts, which includes supplying the controls for the first ever, fully active fly-by-wire helicopter flight. Today, we supply the active stick and throttles for the new F-35 pilot training simulators and continue to break new ground in cockpit control technology. The 'Cockpit Control' sector of the business that delivers the inceptor products, has a requirement for a Test Lead within the Production Department. The products comprise of electrical, electronic, and mechanical subassemblies and therefore the role would involve tasks such as: Supporting the delivery and management of products through test (throughput/capacity planning) Contributing to the ongoing upkeep of the test equipment asset inventory including tracking, maintenance and purchasing of new equipment Reporting issues to the Product Manager that arise within the test area Working with the "Workshop Lead" to ensure continuous improvement within the production area Reading and interpreting engineering drawings, electrical schematics and instructions Writing test procedures for build-to-print and development products Interpreting and accurately recording test results Undertaking failure analysis investigations and producing non-conformance reports In-service production support, completing fault diagnosis and repair testing Development, First Article and Acceptance testing of the company products (equipment and system level) Act as a stakeholder in the definition of requirements for PCBs, products and any associated test equipment/facilities From a test perspective, reviewing conceptual designs and providing feedback Goods-in testing/fault finding of PCBs The sucessful candidate will be responsible for the product test area within the business and accountable for the performance of the test function and its ability to achieve outputs to the required time, cost and quality. Their responsibilities will also include: Contributing to ensuring that the necessary skills, equipment, tools and processes/procedures are in place to support the test requirements and ensure a safe working environment (for both personnel and product) Ensuring all product test records are correct before units are released for quality review Supporting and line managing other members within the team to achieve project time, cost and quality objectives Supporting the implementation and ongoing improvement of documentation relating to testing (e.g. test procedures, test reports, first article inspections etc Contributing to ensuring that test equipment, including rigs, are fit for purpose and appropriately maintained - including calibration were applicable Contributing to the ongoing upkeep of test equipment/assets
Job Title:Safety & Security Support Engineer Location: Central london Salary: Competitive Type: Permanent Sector: Data Centre & Enterprise Job Description We are seeking a highly skilled Safety & Security support Engineer (VMS) to join our onsite team at a prestigious clients site based in Central London. In this role, you will be responsible for the maintenance, troubleshooting, and moves, adds, changes on the Video Management System (VMS) and its related integrations and security infrastructure. Your expertise will ensure the integrity, reliability, and optimal performance of critical security systems, safeguarding assets and personnel in a dynamic environment. Qualifications Minimum of 2 years in security systems engineering role Background in electrical engineering, IT networking, or related field preferred Key Responsibilities Support, Fault Resolution, and Configuration: Update and remediate VMS cameras and associated hardware. Ensure proper cabling and network connectivity for all devices. Conduct routine inspections and preventive maintenance on VMS systems. Diagnose and resolve technical issues promptly to minimize downtime. System Monitoring & Optimization: Monitor system performance and implement upgrades or adjustments as needed. Ensure compliance with security standards and client requirements. Documentation & Reporting: Maintain accurate documentation of all asset changes, repairs, and configuration changes. Assist with provision of detailed reports on system health and incident resolutions. Client Interaction: Act as onsite support point of contact for internal SOC, IT/Network teams Provide instruction and guidance on system usage and best practices when required. Qualifications & Skills Technical Expertise: Experience in VMS configuration, maintenance, and troubleshooting. Strong knowledge of IP-based cameras, networking fundamentals, and video management systems. Certifications (Preferred): Genetec certification and camera manufacturer-specific training (training opportunities can be provided). Soft Skills: Strong problem-solving abilities and attention to detail. Excellent communication and customer service skills. Proactive, can-do attitude. Other Requirements: Ability to work independently and manage multiple tasks effectively. Flexibility to work shifts and travel to client sites when required. Education & Experience Background as a CCTV Engineer, IP CCTV Engineer, Install Engineer, or Service Engineer Minimum of 2 years of experience in security systems engineering. Background in electrical engineering, IT networking, or related field preferred. Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK
31/03/2026
Full time
Job Title:Safety & Security Support Engineer Location: Central london Salary: Competitive Type: Permanent Sector: Data Centre & Enterprise Job Description We are seeking a highly skilled Safety & Security support Engineer (VMS) to join our onsite team at a prestigious clients site based in Central London. In this role, you will be responsible for the maintenance, troubleshooting, and moves, adds, changes on the Video Management System (VMS) and its related integrations and security infrastructure. Your expertise will ensure the integrity, reliability, and optimal performance of critical security systems, safeguarding assets and personnel in a dynamic environment. Qualifications Minimum of 2 years in security systems engineering role Background in electrical engineering, IT networking, or related field preferred Key Responsibilities Support, Fault Resolution, and Configuration: Update and remediate VMS cameras and associated hardware. Ensure proper cabling and network connectivity for all devices. Conduct routine inspections and preventive maintenance on VMS systems. Diagnose and resolve technical issues promptly to minimize downtime. System Monitoring & Optimization: Monitor system performance and implement upgrades or adjustments as needed. Ensure compliance with security standards and client requirements. Documentation & Reporting: Maintain accurate documentation of all asset changes, repairs, and configuration changes. Assist with provision of detailed reports on system health and incident resolutions. Client Interaction: Act as onsite support point of contact for internal SOC, IT/Network teams Provide instruction and guidance on system usage and best practices when required. Qualifications & Skills Technical Expertise: Experience in VMS configuration, maintenance, and troubleshooting. Strong knowledge of IP-based cameras, networking fundamentals, and video management systems. Certifications (Preferred): Genetec certification and camera manufacturer-specific training (training opportunities can be provided). Soft Skills: Strong problem-solving abilities and attention to detail. Excellent communication and customer service skills. Proactive, can-do attitude. Other Requirements: Ability to work independently and manage multiple tasks effectively. Flexibility to work shifts and travel to client sites when required. Education & Experience Background as a CCTV Engineer, IP CCTV Engineer, Install Engineer, or Service Engineer Minimum of 2 years of experience in security systems engineering. Background in electrical engineering, IT networking, or related field preferred. Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK
Computer Repair Engineer Location: Droitwich Salary : from £30,000 - £35,000 per annum, dependant on skillset and experience. Vacancy Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. Greensafe IT is seeking an experienced and driven Senior Engineer to join a team of hardware repair technicians within our Internal Engineering department. The ideal candidate will have worked in a repair role for a minimum of 2 years, ideally in a supervisory position. The role will take ownership of some of the daily operational tasks, ensuring work schedules are met, repairs are performed to the highest quality standards, and opportunities for process improvement are identified and implemented. This is a hands-on role that combines technical expertise with supervisory responsibilities. We are seeking an individual with a mature mindset, energy and drive who can bring their skills to further enhance this growing department. For those who can apply themselves to overachieving will come opportunities for development within the business. Key Responsibilities: Supervise and mentor (where necessary) a team of IT hardware repair technicians, providing guidance, training, and support. Perform daily technical tasks including diagnosing of hardware faults, identifying what parts are required for repair (laptops, phones etc), assessing cosmetic damage, raising warranties, completing repairs. Ensure the team adheres to company policies, standards, and safety protocols. Foster a collaborative and motivated work environment, encouraging professional growth within the team. Plan and coordinate the daily schedule of repair tasks, ensuring deadlines and customer requirements are met. Monitor workloads and allocate resources effectively to optimize productivity. Serve as the escalation point for complex technical issues and provide hands-on support as needed. Ensure all repairs are completed to the highest standards, meeting or exceeding customer expectations. Conduct regular quality checks and audits on completed work. Develop and implement best practices to maintain and improve service quality. Identify inefficiencies and bottlenecks within repair workflows and propose actionable solutions. Collaborate with management to implement process improvements that enhance operational efficiency. Stay updated on industry trends and emerging technologies to continuously refine repair techniques and practices. Maintain accurate records of repair activities, team performance, and quality metrics. Prepare and deliver regular reports on team productivity, repair outcomes, and process enhancements. Competencies & Behaviours: Excellent organisational and time-management skills, with the ability to prioritise tasks and meet deadlines. Strong communication skills, both verbal and written, to interact effectively with team members and stakeholders. A positive and calm mindset Proficiency in diagnostic tools, repair equipment, and relevant software applications. A proactive and solution-oriented mindset with a keen eye for detail. 2 years minimum in a hardware repair role Supervisor/Team Lead experience is highly desirable Certifications such as CompTIA A+, Network+, or equivalent are highly advantageous. Proven experience in IT hardware repair, with strong technical skills and a thorough understanding of IT systems and devices. Strong analytical skills to assess trends and make data-driven decisions. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for GreenSafe IT, please do not hesitate to apply.
27/03/2026
Full time
Computer Repair Engineer Location: Droitwich Salary : from £30,000 - £35,000 per annum, dependant on skillset and experience. Vacancy Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. Greensafe IT is seeking an experienced and driven Senior Engineer to join a team of hardware repair technicians within our Internal Engineering department. The ideal candidate will have worked in a repair role for a minimum of 2 years, ideally in a supervisory position. The role will take ownership of some of the daily operational tasks, ensuring work schedules are met, repairs are performed to the highest quality standards, and opportunities for process improvement are identified and implemented. This is a hands-on role that combines technical expertise with supervisory responsibilities. We are seeking an individual with a mature mindset, energy and drive who can bring their skills to further enhance this growing department. For those who can apply themselves to overachieving will come opportunities for development within the business. Key Responsibilities: Supervise and mentor (where necessary) a team of IT hardware repair technicians, providing guidance, training, and support. Perform daily technical tasks including diagnosing of hardware faults, identifying what parts are required for repair (laptops, phones etc), assessing cosmetic damage, raising warranties, completing repairs. Ensure the team adheres to company policies, standards, and safety protocols. Foster a collaborative and motivated work environment, encouraging professional growth within the team. Plan and coordinate the daily schedule of repair tasks, ensuring deadlines and customer requirements are met. Monitor workloads and allocate resources effectively to optimize productivity. Serve as the escalation point for complex technical issues and provide hands-on support as needed. Ensure all repairs are completed to the highest standards, meeting or exceeding customer expectations. Conduct regular quality checks and audits on completed work. Develop and implement best practices to maintain and improve service quality. Identify inefficiencies and bottlenecks within repair workflows and propose actionable solutions. Collaborate with management to implement process improvements that enhance operational efficiency. Stay updated on industry trends and emerging technologies to continuously refine repair techniques and practices. Maintain accurate records of repair activities, team performance, and quality metrics. Prepare and deliver regular reports on team productivity, repair outcomes, and process enhancements. Competencies & Behaviours: Excellent organisational and time-management skills, with the ability to prioritise tasks and meet deadlines. Strong communication skills, both verbal and written, to interact effectively with team members and stakeholders. A positive and calm mindset Proficiency in diagnostic tools, repair equipment, and relevant software applications. A proactive and solution-oriented mindset with a keen eye for detail. 2 years minimum in a hardware repair role Supervisor/Team Lead experience is highly desirable Certifications such as CompTIA A+, Network+, or equivalent are highly advantageous. Proven experience in IT hardware repair, with strong technical skills and a thorough understanding of IT systems and devices. Strong analytical skills to assess trends and make data-driven decisions. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for GreenSafe IT, please do not hesitate to apply.
Junior IT Support Technician Our client is looking for a Junior helpdesk support Technician, This position will be best suited to a school leaver or someone who has recently graduated from College or university with related credentials / Degree etc in this field of expertise and who is looking for a future career but has not got the experience . This company is a very well established company based in Saltley in Birmingham .This will be a full time Temporary permanent role working Monday Friday between 8.00am 17.00pm Pay Rate From £12.21 per hour Depending on experience We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions. You will ideally need to have a good understanding of computer systems , mobile devices, and other technical products Overview / To have the ability to: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ability to provide step-by-step technical help, both written and verbal Role & Responsibilities Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for. Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods. A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required. Completing administrative aspects of the role whilst striving to identify and eliminate errors. Install, configure, and maintain any related hardware. Tear down, rebuild, repair and refurbish hardware and goods for redeployment. Key Skills Required You will need excellent customer service and communication skills. Ability to diagnose and resolve hardware, firmware and software issues relating to all products Be well-versed in all aspects of computer systems configuration, set up, and maintenance. Hands on approach to PC hardware and basic system building skills. Mechanical and electrical aptitude will be an advantage. Demonstrate analytical skills and an ability to troubleshoot and think independently Knowledge of Linux based operating systems would be advantageous but not essential Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products Performing maintenance and updates to ensure optimal software/hardware performance. If you are available and have the correct accreditations or degree level in this sector please apply online and one of our consultants will get back to you asap
06/10/2025
Full time
Junior IT Support Technician Our client is looking for a Junior helpdesk support Technician, This position will be best suited to a school leaver or someone who has recently graduated from College or university with related credentials / Degree etc in this field of expertise and who is looking for a future career but has not got the experience . This company is a very well established company based in Saltley in Birmingham .This will be a full time Temporary permanent role working Monday Friday between 8.00am 17.00pm Pay Rate From £12.21 per hour Depending on experience We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions. You will ideally need to have a good understanding of computer systems , mobile devices, and other technical products Overview / To have the ability to: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ability to provide step-by-step technical help, both written and verbal Role & Responsibilities Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for. Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods. A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required. Completing administrative aspects of the role whilst striving to identify and eliminate errors. Install, configure, and maintain any related hardware. Tear down, rebuild, repair and refurbish hardware and goods for redeployment. Key Skills Required You will need excellent customer service and communication skills. Ability to diagnose and resolve hardware, firmware and software issues relating to all products Be well-versed in all aspects of computer systems configuration, set up, and maintenance. Hands on approach to PC hardware and basic system building skills. Mechanical and electrical aptitude will be an advantage. Demonstrate analytical skills and an ability to troubleshoot and think independently Knowledge of Linux based operating systems would be advantageous but not essential Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products Performing maintenance and updates to ensure optimal software/hardware performance. If you are available and have the correct accreditations or degree level in this sector please apply online and one of our consultants will get back to you asap
IT Technical Support Technical Operative 1 Rate£13.33/Hr basic via PAYE£14.31/Hr Premium via PAYE£17.30/Hr through UMB LocationHatfield Avenue - Hatfield Hertfordshire AL10 9TW (Hertfordshire) Contract 7 Weeks contract 14th Sep to 31st Dec Mon - Fri 09:00 - 17:30 Job Description: An IT Grade technician is required on shifts between the hours 07:00 - 19:00, (7.5hrs shift) flexibility on hours may be requested.Based in the Operations Centre with client in Hatfield Workshop environment. We are seeking a competent IT engineer who is self-sufficient, technically minded, has a strong attention to detail and is happy to perform repetitive tasks to carry out Configuration Software builds and repairs on various customer devices.Work includes software builds, software updates, repairs, preparing kit to be shipped to various customers.Completing tasks on ITSM, SAP and ServiceNow environment, preparing reports, monitoring queues, answering queries, liaising with management/service management teams.The right candidate will have experience in Configuration Software builds problem-solving and fault-finding, laptop and desktop repairs, be familiar with software and hardware components of tablets, desktops and laptops.Logging issues and closing down calls on ITSM. Safety boots are required Next StageConversation with the recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. #
03/10/2025
Full time
IT Technical Support Technical Operative 1 Rate£13.33/Hr basic via PAYE£14.31/Hr Premium via PAYE£17.30/Hr through UMB LocationHatfield Avenue - Hatfield Hertfordshire AL10 9TW (Hertfordshire) Contract 7 Weeks contract 14th Sep to 31st Dec Mon - Fri 09:00 - 17:30 Job Description: An IT Grade technician is required on shifts between the hours 07:00 - 19:00, (7.5hrs shift) flexibility on hours may be requested.Based in the Operations Centre with client in Hatfield Workshop environment. We are seeking a competent IT engineer who is self-sufficient, technically minded, has a strong attention to detail and is happy to perform repetitive tasks to carry out Configuration Software builds and repairs on various customer devices.Work includes software builds, software updates, repairs, preparing kit to be shipped to various customers.Completing tasks on ITSM, SAP and ServiceNow environment, preparing reports, monitoring queues, answering queries, liaising with management/service management teams.The right candidate will have experience in Configuration Software builds problem-solving and fault-finding, laptop and desktop repairs, be familiar with software and hardware components of tablets, desktops and laptops.Logging issues and closing down calls on ITSM. Safety boots are required Next StageConversation with the recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. #
Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer-facing skills. Will be required to be self-motivated with good organisational skills and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications, or have the equivalent knowledge/experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours that support team productivity. Must have a high standard of communication and interpersonal skills to support colleagues and team members.
02/10/2025
Full time
Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer-facing skills. Will be required to be self-motivated with good organisational skills and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications, or have the equivalent knowledge/experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours that support team productivity. Must have a high standard of communication and interpersonal skills to support colleagues and team members.
IT Field Technician From £26,000 DOE - Permanent Swindon - On-site (with travel between schools) Monday to Friday - 37.5 hours/week Do you want to work in a dynamic and supportive team? Are you passionate about IT and education? Would you like to work for a well-established and growing IT services provider? Our client has been delivering high-level IT support to the SME and education sectors. Known for their team-first culture and commitment to development, they are now looking for an IT Technician to support a group of primary school sites across Swindon areas. Benefits: Free onsite parking Flexible working schedule for school drop off Excellent career progression opportunities Ongoing training and development Inclusive and supportive work environment Regular company events Company pension Sick pay Employee discounts 26 days holiday + bank holiday Your Responsibilities as an IT Technician will include: Providing 1st and 2nd line support for PCs, laptops, iPads, printers, AV equipment, and peripherals Troubleshooting issues across Windows, Mac OS, and networking environments Managing user accounts, device imaging, and Office 365 support Performing regular system maintenance and antivirus checks Maintaining accurate records via the IT Helpdesk system Liaising with third-party vendors and internal teams Supporting users with OneDrive, SharePoint, Teams, and onboarding/offboarding processes Travelling between multiple school sites as part of your daily responsibilities Required Skills and Qualifications: Minimum 2 years' experience in IT support Strong support knowledge of Windows 10/11, Mac OS, networking, hardware repairs and Office 365 Familiarity with Active Directory, file permissions, installations, configurations and printer support Excellent communication and customer service skills Must be comfortable travelling to multiple sites UK Driving License and own car (required) If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Thomas Professional commits to reviewing every application we receive with complete fairness and equality. At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we'll be happy to accommodate your needs. THOMAS Professional is acting as an agency on behalf of the client for this position. Our purpose as a business is to pioneer ethical recruitment for a better working world. THOMAS Professional is proud to be a corporate member of the REC, the recruitment industry's leading professional body. IND1
01/10/2025
Full time
IT Field Technician From £26,000 DOE - Permanent Swindon - On-site (with travel between schools) Monday to Friday - 37.5 hours/week Do you want to work in a dynamic and supportive team? Are you passionate about IT and education? Would you like to work for a well-established and growing IT services provider? Our client has been delivering high-level IT support to the SME and education sectors. Known for their team-first culture and commitment to development, they are now looking for an IT Technician to support a group of primary school sites across Swindon areas. Benefits: Free onsite parking Flexible working schedule for school drop off Excellent career progression opportunities Ongoing training and development Inclusive and supportive work environment Regular company events Company pension Sick pay Employee discounts 26 days holiday + bank holiday Your Responsibilities as an IT Technician will include: Providing 1st and 2nd line support for PCs, laptops, iPads, printers, AV equipment, and peripherals Troubleshooting issues across Windows, Mac OS, and networking environments Managing user accounts, device imaging, and Office 365 support Performing regular system maintenance and antivirus checks Maintaining accurate records via the IT Helpdesk system Liaising with third-party vendors and internal teams Supporting users with OneDrive, SharePoint, Teams, and onboarding/offboarding processes Travelling between multiple school sites as part of your daily responsibilities Required Skills and Qualifications: Minimum 2 years' experience in IT support Strong support knowledge of Windows 10/11, Mac OS, networking, hardware repairs and Office 365 Familiarity with Active Directory, file permissions, installations, configurations and printer support Excellent communication and customer service skills Must be comfortable travelling to multiple sites UK Driving License and own car (required) If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Thomas Professional commits to reviewing every application we receive with complete fairness and equality. At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we'll be happy to accommodate your needs. THOMAS Professional is acting as an agency on behalf of the client for this position. Our purpose as a business is to pioneer ethical recruitment for a better working world. THOMAS Professional is proud to be a corporate member of the REC, the recruitment industry's leading professional body. IND1
IT Technical Support Technical Operative 1 Rate£13.33/Hr basic via PAYE£14.31/Hr Premium via PAYE£17.30/Hr through UMB LocationHatfield Avenue - Hatfield Hertfordshire AL10 9TW (Hertfordshire) Contract 7 Weeks contract 14th Sep to 31st Dec Mon - Fri 09:00 - 17:30 Job Description: An IT Grade technician is required on shifts between the hours 07:00 - 19:00, (7.5hrs shift) flexibility on hours may be requested.Based in the Operations Centre with client in Hatfield Workshop environment. We are seeking a competent IT engineer who is self-sufficient, technically minded, has a strong attention to detail and is happy to perform repetitive tasks to carry out Configuration Software builds and repairs on various customer devices.Work includes software builds, software updates, repairs, preparing kit to be shipped to various customers.Completing tasks on ITSM, SAP and ServiceNow environment, preparing reports, monitoring queues, answering queries, liaising with management/service management teams.The right candidate will have experience in Configuration Software builds problem-solving and fault-finding, laptop and desktop repairs, be familiar with software and hardware components of tablets, desktops and laptops.Logging issues and closing down calls on ITSM. Safety boots are required Next StageConversation with the recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. #
01/10/2025
Full time
IT Technical Support Technical Operative 1 Rate£13.33/Hr basic via PAYE£14.31/Hr Premium via PAYE£17.30/Hr through UMB LocationHatfield Avenue - Hatfield Hertfordshire AL10 9TW (Hertfordshire) Contract 7 Weeks contract 14th Sep to 31st Dec Mon - Fri 09:00 - 17:30 Job Description: An IT Grade technician is required on shifts between the hours 07:00 - 19:00, (7.5hrs shift) flexibility on hours may be requested.Based in the Operations Centre with client in Hatfield Workshop environment. We are seeking a competent IT engineer who is self-sufficient, technically minded, has a strong attention to detail and is happy to perform repetitive tasks to carry out Configuration Software builds and repairs on various customer devices.Work includes software builds, software updates, repairs, preparing kit to be shipped to various customers.Completing tasks on ITSM, SAP and ServiceNow environment, preparing reports, monitoring queues, answering queries, liaising with management/service management teams.The right candidate will have experience in Configuration Software builds problem-solving and fault-finding, laptop and desktop repairs, be familiar with software and hardware components of tablets, desktops and laptops.Logging issues and closing down calls on ITSM. Safety boots are required Next StageConversation with the recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. #
Content, supported, and confident. Just a few of the emotions you, a small team of engineers and 20,000 users will feel when you join FDCO Services as a Lead Engineer. In this one-of-a-kind opportunity, you'll have the chance to change the ways we work and impact thousands of lives. So if you're looking for your job, bigger, you've come to the right place. At FCDO Services, we protect the UK's interests around the world. We design and construct secure government buildings. We help earthquake-proof embassies. We courier diplomatic packages across continents. We keep complex projects on track, and on budget. We store visa applications safely in the Cloud. And a whole lot more besides. Here, you'll join the team responsible for building, repairing, and dispatching our end user devices, making our customers' lives simpler through technology. Lead a team that's destined to deliver As a Lead Engineer in our End User Computing Team, you'll bring your previous experience as a team leader to manage a small team of engineers. With a can-do attitude that matches your colleagues' and a focus on keeping users' needs at heart, you'll ensure we deliver the agreed level of service to customers. Day-to-day, you'll resolve tickets efficiently, keep track of spare parts and IT equipment, repair faulty hardware, deploy and make sure our software and operating systems are maintained. With your keen eye for detail, you'll always make sure we have the necessary hardware, and you'll keep a clean and tidy workshop to help everyone perform at their best. Beyond your regular duties, your impact will also extend to budgets as you ensure all financial outgoings are properly approved by the relevant budget holders within our organisation. Bring your current experience to help us stay future-focused As an organisation with over 80 years in technical security, we've always maintained a technical edge. Currently, we're undergoing an exciting modernisation program which embraces modern tech and helps to improve our systems. For you, this means there's truly no better time than now to join us, as your knowledge of hardware will prove invaluable in keeping us future-focused. Along with this, you'll also bring great experience working with Windows Operating Systems, InTune, and Microsoft Endpoint Configuration Manager. And as for what we do for you, we offer a competitive salary, 25-30 days' annual leave per year (depending on length of service) and a Civil Service pension. We also invest in our people - so you'll have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, canteen and restaurants, and we offer interest-free loans on season tickets and bikes to help you get there. Depending on business needs, you'll also have the option to work from home in a hybrid way. Then there's the fact we can offer your job, bigger. This is a place where everything you do will contribute to protecting the UK's interests at home and overseas. And on top of that, in your role as Lead Engineer, your personal contribution has the potential to really make an impact on our future growth. This a rare opportunity, where you can really make your mark on the incredible work we do, along with getting all the support you need to grow your career. Want to see your future team's work in action? Step into our Virtual Embassy, to see how we deliver for government customers and how you could help. All our employees have to be security cleared before joining us, so you will need to undergo a vetting process if you're successful in your application. This role would require you to undergo Developed Vetting (DV) clearance. It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And Employers for Carers. And it's how you know you're joining an inspiring, inclusive organisation. Closing date: 20 August 2023 at midnight
15/08/2023
Full time
Content, supported, and confident. Just a few of the emotions you, a small team of engineers and 20,000 users will feel when you join FDCO Services as a Lead Engineer. In this one-of-a-kind opportunity, you'll have the chance to change the ways we work and impact thousands of lives. So if you're looking for your job, bigger, you've come to the right place. At FCDO Services, we protect the UK's interests around the world. We design and construct secure government buildings. We help earthquake-proof embassies. We courier diplomatic packages across continents. We keep complex projects on track, and on budget. We store visa applications safely in the Cloud. And a whole lot more besides. Here, you'll join the team responsible for building, repairing, and dispatching our end user devices, making our customers' lives simpler through technology. Lead a team that's destined to deliver As a Lead Engineer in our End User Computing Team, you'll bring your previous experience as a team leader to manage a small team of engineers. With a can-do attitude that matches your colleagues' and a focus on keeping users' needs at heart, you'll ensure we deliver the agreed level of service to customers. Day-to-day, you'll resolve tickets efficiently, keep track of spare parts and IT equipment, repair faulty hardware, deploy and make sure our software and operating systems are maintained. With your keen eye for detail, you'll always make sure we have the necessary hardware, and you'll keep a clean and tidy workshop to help everyone perform at their best. Beyond your regular duties, your impact will also extend to budgets as you ensure all financial outgoings are properly approved by the relevant budget holders within our organisation. Bring your current experience to help us stay future-focused As an organisation with over 80 years in technical security, we've always maintained a technical edge. Currently, we're undergoing an exciting modernisation program which embraces modern tech and helps to improve our systems. For you, this means there's truly no better time than now to join us, as your knowledge of hardware will prove invaluable in keeping us future-focused. Along with this, you'll also bring great experience working with Windows Operating Systems, InTune, and Microsoft Endpoint Configuration Manager. And as for what we do for you, we offer a competitive salary, 25-30 days' annual leave per year (depending on length of service) and a Civil Service pension. We also invest in our people - so you'll have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, canteen and restaurants, and we offer interest-free loans on season tickets and bikes to help you get there. Depending on business needs, you'll also have the option to work from home in a hybrid way. Then there's the fact we can offer your job, bigger. This is a place where everything you do will contribute to protecting the UK's interests at home and overseas. And on top of that, in your role as Lead Engineer, your personal contribution has the potential to really make an impact on our future growth. This a rare opportunity, where you can really make your mark on the incredible work we do, along with getting all the support you need to grow your career. Want to see your future team's work in action? Step into our Virtual Embassy, to see how we deliver for government customers and how you could help. All our employees have to be security cleared before joining us, so you will need to undergo a vetting process if you're successful in your application. This role would require you to undergo Developed Vetting (DV) clearance. It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And Employers for Carers. And it's how you know you're joining an inspiring, inclusive organisation. Closing date: 20 August 2023 at midnight
2nd Line Support Engineer Salary: £26,000 Type: Permanent Location: Durham A leading global team are looking for an experienced 2nd Line Support Engineer to join a technically minded Infrastructure and Operations team. You will be directly involved in the configuration, deployment and maintenance of company IT workstations and peripheral devices, while ensuring the highest levels of customer service. Customer servcie is at the heart of this companies' ethos, so a customer first approach will be necessary. Responsibilities wihtin this role: Configuration and deployment of end-user computing devices Hardware upgrades, repairs, troubleshooting and fault-finding IT stock control and asset management Create and maintain technical documentation, policies and procedures Establish and maintain relationships with external suppliers and partners Essential skills include: Hardware build and deployment experience Good commercial experience in basic IT infrastructure Excellent knowledge of IT end-user computing, fault finding and repairs Strong knowledge of the following systems: Microsoft Windows server and client operating systems Active Directory Outlook and Office applications Excellent analytical and problem-solving ability Excellent Customer Service skills Excellent inter-personal and relationship building skills Ability to multi-task, prioritise and manage time effectively Please apply ASAP to be shortlisted for the position. You will be contacted within a week if you have been successful at this stage. You must be fully eligabel to work in the UK to achieve this position and be able to get into the office location.
04/11/2021
Full time
2nd Line Support Engineer Salary: £26,000 Type: Permanent Location: Durham A leading global team are looking for an experienced 2nd Line Support Engineer to join a technically minded Infrastructure and Operations team. You will be directly involved in the configuration, deployment and maintenance of company IT workstations and peripheral devices, while ensuring the highest levels of customer service. Customer servcie is at the heart of this companies' ethos, so a customer first approach will be necessary. Responsibilities wihtin this role: Configuration and deployment of end-user computing devices Hardware upgrades, repairs, troubleshooting and fault-finding IT stock control and asset management Create and maintain technical documentation, policies and procedures Establish and maintain relationships with external suppliers and partners Essential skills include: Hardware build and deployment experience Good commercial experience in basic IT infrastructure Excellent knowledge of IT end-user computing, fault finding and repairs Strong knowledge of the following systems: Microsoft Windows server and client operating systems Active Directory Outlook and Office applications Excellent analytical and problem-solving ability Excellent Customer Service skills Excellent inter-personal and relationship building skills Ability to multi-task, prioritise and manage time effectively Please apply ASAP to be shortlisted for the position. You will be contacted within a week if you have been successful at this stage. You must be fully eligabel to work in the UK to achieve this position and be able to get into the office location.
Brook Street are working alongside a Dorset based Hospital to recruit an IT Project Support Technician on a 3 month contract. Can you demonstrate Knowledge and experience in the following areas: Minimum 3 years' IT Desktop experience Windows OS knowledge iOS device knowledge and experience Apple iPad configuration knowledge Apple / MobileIron software experience Microsoft SCCM experience Microsoft Software experience Hardware/software integration knowledge Significant Apple device and IOS knowledge The Role: To contribute to the Trust's service to patients by: Ensuring staff are able to use the IT equipment available to them to facilitate and record patient care; Minimise disruption to staff due to IT equipment failures by providing an efficient and effective support service. To provide a second-line remedial or support service to all IT users within the Trust; To ensure requests are answered promptly and efficiently; To communicate with the user to understand or explain the nature of the problem and timescales; To establish good relationships between IT and users of IT equipment throughout the Trust; To provide ad-hoc end user coaching; To maintain records of work carried out using software employed by the IT department.; To support all other members of the IT Team; The post holder is required to help provide ad-hoc practical assistance and/or advice where appropriate to other members of the IT Department to contribute to the smooth running of the IT Department including contributing to the Departmental on-call effort as required; The post holder is required to contribute to the provision of daily office cover for a wide range of IT hardware and software incidents or requests; To provide support to end users of IT equipment and peripherals connected to the hospital network. Responsibilities include: Installation and repairs of IT equipment and software. Configure IT equipment onto the hospital network, troubleshoot minor network issues. Respond to requests for assistance via the IT Service Desk when users report problems, and report back on progress and resolution. Provide advice where possible to enable users to resolve their own problems. Call on assistance from other members of the IT Operations teams or external suppliers as appropriate. Assist in the training of new users and the set-up of data backup and security procedures. Maintain a database of Trust owned IT equipment recording installations of new equipment and any movement of equipment within the Trust. Maintain an inventory of all IT equipment from the point of receipt into the Trust. Install required software packages, apps and virus checking software prior to installation of equipment and handover to users This is temporary assignment for 12 weeks with possible extension paying £10.29 per hour. If this role is of interest to you please apply today. Virtual interviews will be arranged quickly.
06/10/2021
Full time
Brook Street are working alongside a Dorset based Hospital to recruit an IT Project Support Technician on a 3 month contract. Can you demonstrate Knowledge and experience in the following areas: Minimum 3 years' IT Desktop experience Windows OS knowledge iOS device knowledge and experience Apple iPad configuration knowledge Apple / MobileIron software experience Microsoft SCCM experience Microsoft Software experience Hardware/software integration knowledge Significant Apple device and IOS knowledge The Role: To contribute to the Trust's service to patients by: Ensuring staff are able to use the IT equipment available to them to facilitate and record patient care; Minimise disruption to staff due to IT equipment failures by providing an efficient and effective support service. To provide a second-line remedial or support service to all IT users within the Trust; To ensure requests are answered promptly and efficiently; To communicate with the user to understand or explain the nature of the problem and timescales; To establish good relationships between IT and users of IT equipment throughout the Trust; To provide ad-hoc end user coaching; To maintain records of work carried out using software employed by the IT department.; To support all other members of the IT Team; The post holder is required to help provide ad-hoc practical assistance and/or advice where appropriate to other members of the IT Department to contribute to the smooth running of the IT Department including contributing to the Departmental on-call effort as required; The post holder is required to contribute to the provision of daily office cover for a wide range of IT hardware and software incidents or requests; To provide support to end users of IT equipment and peripherals connected to the hospital network. Responsibilities include: Installation and repairs of IT equipment and software. Configure IT equipment onto the hospital network, troubleshoot minor network issues. Respond to requests for assistance via the IT Service Desk when users report problems, and report back on progress and resolution. Provide advice where possible to enable users to resolve their own problems. Call on assistance from other members of the IT Operations teams or external suppliers as appropriate. Assist in the training of new users and the set-up of data backup and security procedures. Maintain a database of Trust owned IT equipment recording installations of new equipment and any movement of equipment within the Trust. Maintain an inventory of all IT equipment from the point of receipt into the Trust. Install required software packages, apps and virus checking software prior to installation of equipment and handover to users This is temporary assignment for 12 weeks with possible extension paying £10.29 per hour. If this role is of interest to you please apply today. Virtual interviews will be arranged quickly.
Inside IR35 - Field Engineer - Windows, SCCM, AD, Switches/Routers, Cisco Meraki A leading client are looking for an IT Support Engineer with minimum 3 years experience, you'll be working in a field based role across various London sites. Key SKills Excellent interpersonal skills to support both technical and nontechnical personnel at all levels, throughout the organisation. Excellent verbal and written communication skills required, especially the ability to listen and understand what is being described, with attention to detail in transcribing communications into the ticketing systems. Expert in Windows and Apple operating systems (Current Windows & Apple OS). Experience installing switches/routers & exposure to cisco meraki Expert in PC hardware replacement and repair, enterprise workstation deployment and configuration, troubleshooting client network connectivity issues, and configuration of networked printers. Highly knowledgeable on desktop, laptop, mobile devices (common smartphones and tablets), and supported vendor products and services. Highly knowledgeable in the configuration and troubleshooting of standard business software such as: Microsoft Office Suite. Working Knowledge of Antivirus / antimalware software. s Ability to administer Windows Active Directory at the desktop level. Working knowledge of help desk ticketing system (e.g. ServiceNow) and remote assistance tools such as Remote Desktop Connection, OCS SCCM and TeamViewer. Working knowledge of imaging Windows, Management tools, and other productivity products in a networked environment. Exceptional analytical and problem solving skills. Ability to communicate complex technical concepts. ·Self-managed, highly motivated and has a strong drive for results ITIL v3/4 understanding. Sound IT experience, including AD and server configuration. If you have the necessary skills, please apply now.
06/10/2021
Contractor
Inside IR35 - Field Engineer - Windows, SCCM, AD, Switches/Routers, Cisco Meraki A leading client are looking for an IT Support Engineer with minimum 3 years experience, you'll be working in a field based role across various London sites. Key SKills Excellent interpersonal skills to support both technical and nontechnical personnel at all levels, throughout the organisation. Excellent verbal and written communication skills required, especially the ability to listen and understand what is being described, with attention to detail in transcribing communications into the ticketing systems. Expert in Windows and Apple operating systems (Current Windows & Apple OS). Experience installing switches/routers & exposure to cisco meraki Expert in PC hardware replacement and repair, enterprise workstation deployment and configuration, troubleshooting client network connectivity issues, and configuration of networked printers. Highly knowledgeable on desktop, laptop, mobile devices (common smartphones and tablets), and supported vendor products and services. Highly knowledgeable in the configuration and troubleshooting of standard business software such as: Microsoft Office Suite. Working Knowledge of Antivirus / antimalware software. s Ability to administer Windows Active Directory at the desktop level. Working knowledge of help desk ticketing system (e.g. ServiceNow) and remote assistance tools such as Remote Desktop Connection, OCS SCCM and TeamViewer. Working knowledge of imaging Windows, Management tools, and other productivity products in a networked environment. Exceptional analytical and problem solving skills. Ability to communicate complex technical concepts. ·Self-managed, highly motivated and has a strong drive for results ITIL v3/4 understanding. Sound IT experience, including AD and server configuration. If you have the necessary skills, please apply now.
1st/2nd line Support Technician - Microsoft stack (Azure, Office 365, Windows Server, SharePoint) - £30k - 10% pension! Location - must drive and ideally commutable to Birmingham or Manchester or Cambridge or Bristol or Leeds or Crawley (other locations can be considered) Role To ensure effective 1st and 2nd Line Support To install and configure hardware and software components to ensure usability. To be the first point of escalation from the service desk To deploy new software applications and updates To train users as required on all hardware and software To perform new system builds, images, upgrades and repairs - for Windows-based desktops/laptops, iPads, and iPhones To research problem resolution for software and hardware issues including working with third party support vendors To participate in projects involving the configuration, deployment and user training of various hardware/software solutions including both desktop and mobile device software To maintain and manage company data within an M365 environment, including Intune, Azure AD, SharePoint and OneDrive. To monitor networking equipment and Servers To maintain a good knowledge and understanding of IT technology developments in the market and to assist the IT Manager to develop relevant strategies for the organisation Skills/experience A technical qualification such as Microsoft MCDST or CompTIA A+ or equivalent would be beneficial HNC Computing or equivalent would be beneficial 2 years + experience in a similar role is essential, including the provision of desktop support in a Windows environment working to SLA's Experience or knowledge of operating within an IT ticketing environment would be beneficial Good operational and technical knowledge and understanding of Microsoft Office365, Windows, Azure, Windows Server and M365 Exchange packages is essential Experience of installing, maintaining, commissioning and repair of IT systems, software and hardware is essential. Must have a full UK driving licence Strong customer service ethics
05/10/2021
1st/2nd line Support Technician - Microsoft stack (Azure, Office 365, Windows Server, SharePoint) - £30k - 10% pension! Location - must drive and ideally commutable to Birmingham or Manchester or Cambridge or Bristol or Leeds or Crawley (other locations can be considered) Role To ensure effective 1st and 2nd Line Support To install and configure hardware and software components to ensure usability. To be the first point of escalation from the service desk To deploy new software applications and updates To train users as required on all hardware and software To perform new system builds, images, upgrades and repairs - for Windows-based desktops/laptops, iPads, and iPhones To research problem resolution for software and hardware issues including working with third party support vendors To participate in projects involving the configuration, deployment and user training of various hardware/software solutions including both desktop and mobile device software To maintain and manage company data within an M365 environment, including Intune, Azure AD, SharePoint and OneDrive. To monitor networking equipment and Servers To maintain a good knowledge and understanding of IT technology developments in the market and to assist the IT Manager to develop relevant strategies for the organisation Skills/experience A technical qualification such as Microsoft MCDST or CompTIA A+ or equivalent would be beneficial HNC Computing or equivalent would be beneficial 2 years + experience in a similar role is essential, including the provision of desktop support in a Windows environment working to SLA's Experience or knowledge of operating within an IT ticketing environment would be beneficial Good operational and technical knowledge and understanding of Microsoft Office365, Windows, Azure, Windows Server and M365 Exchange packages is essential Experience of installing, maintaining, commissioning and repair of IT systems, software and hardware is essential. Must have a full UK driving licence Strong customer service ethics
Bracknell, Berkshire
People First Personnel
SUMMARY OBJECTIVE: The Systems Engineer provides the business knowledge and technical skills to implement technical strategies, evaluate products and provide a superior level of technical support which benefits the company. A key responsibility of the Systems Engineer is to work on highly technical projects, inclusive of maintaining the security and disaster recovery of the overall IT network. The Systems Engineer is highly skilled in supporting a Microsoft Windows Desktop & Server environment, Microsoft Exchange, Active Directory, Group Policy and VMWare. The Systems Engineer performs a wide variety of installation, configuration, upgrades of servers & workstations. Capable with hardware and software in a LAN, WAN and stand-alone environment. The System Engineer provides investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure. PRIMARY DUTIES AND RESPONSIBILITIES: • Desktop, Server & Virtual Server Management (Local virtual server environment & private cloud) - Complete configuration, installation and support of equipment in a Microsoft Windows Environment. • Coordinates and/or performs additions and changes to network hardware and operating systems and attached devices; includes investigation, analysis, recommendation, configuration, installation and testing of new network hardware, software and telephony. • Supporting our bespoke software applications including regular maintenance. • Proactively ensure the highest levels of systems and infrastructure availability. • Maintain security, anti-virus, backup, redundancy strategies & network infrastructure standards. • Managing assigned projects to deliver services in accordance with established objectives. • Proactive technical support of helpdesk enquiries from staff & site personnel. • Paid overtime work when required to ensure systems are patched and/or upgraded. • Providing technical consultation, training, support and mentoring to junior IT staff. • System Management: Exchange Server Management Disaster Recovery Planning Network management and maintenance Server Room Facilities Management Windows & All Software licensing Hardware & Software purchasing Telephone System, Mitel Phones & Micolab Messaging Client Internet & VPN Connectivity (Fibre/ADSL/Annex M) REQUIRED SKILLS: • 5 years experience in a commercial Information Technology environment. • MSCE, CCNA qualification would be an advantage. • Experience in working as part of a team and working towards tight deadlines. • Ability to work on own initiative and prioritise workload accordingly. Highly organised, thorough and diligent with an acute attention to detail. • Excellent communications skills with the IT Team as well as internal customers. • Maintaining composure during challenging technical problems. • Required technology skills: Microsoft Windows Desktop and Windows Server Microsoft Exchange VMWare Networking - TCP/IP, IPV4, VLANs, routing, IPSEC VPN, switching, Wi-Fi Active Directory, Group Policy Excellent knowledge and understanding of firewalls (either Cisco or Fortinet preferred) DHCP, DNS • Desirable technology skills: Mimecast Mitel telephone systems and MiCloud Veritas Enterprise Vault Sophos UTM Quest Rapid Recovery Trend Anti-Virus Solarwinds, Lansweeper & Teamviewer Experience supporting Linux operating systems
15/02/2019
Bracknell, Berkshire
People First Personnel
SUMMARY OBJECTIVE: The Systems Engineer provides the business knowledge and technical skills to implement technical strategies, evaluate products and provide a superior level of technical support which benefits the company. A key responsibility of the Systems Engineer is to work on highly technical projects, inclusive of maintaining the security and disaster recovery of the overall IT network. The Systems Engineer is highly skilled in supporting a Microsoft Windows Desktop & Server environment, Microsoft Exchange, Active Directory, Group Policy and VMWare. The Systems Engineer performs a wide variety of installation, configuration, upgrades of servers & workstations. Capable with hardware and software in a LAN, WAN and stand-alone environment. The System Engineer provides investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure. PRIMARY DUTIES AND RESPONSIBILITIES: • Desktop, Server & Virtual Server Management (Local virtual server environment & private cloud) - Complete configuration, installation and support of equipment in a Microsoft Windows Environment. • Coordinates and/or performs additions and changes to network hardware and operating systems and attached devices; includes investigation, analysis, recommendation, configuration, installation and testing of new network hardware, software and telephony. • Supporting our bespoke software applications including regular maintenance. • Proactively ensure the highest levels of systems and infrastructure availability. • Maintain security, anti-virus, backup, redundancy strategies & network infrastructure standards. • Managing assigned projects to deliver services in accordance with established objectives. • Proactive technical support of helpdesk enquiries from staff & site personnel. • Paid overtime work when required to ensure systems are patched and/or upgraded. • Providing technical consultation, training, support and mentoring to junior IT staff. • System Management: Exchange Server Management Disaster Recovery Planning Network management and maintenance Server Room Facilities Management Windows & All Software licensing Hardware & Software purchasing Telephone System, Mitel Phones & Micolab Messaging Client Internet & VPN Connectivity (Fibre/ADSL/Annex M) REQUIRED SKILLS: • 5 years experience in a commercial Information Technology environment. • MSCE, CCNA qualification would be an advantage. • Experience in working as part of a team and working towards tight deadlines. • Ability to work on own initiative and prioritise workload accordingly. Highly organised, thorough and diligent with an acute attention to detail. • Excellent communications skills with the IT Team as well as internal customers. • Maintaining composure during challenging technical problems. • Required technology skills: Microsoft Windows Desktop and Windows Server Microsoft Exchange VMWare Networking - TCP/IP, IPV4, VLANs, routing, IPSEC VPN, switching, Wi-Fi Active Directory, Group Policy Excellent knowledge and understanding of firewalls (either Cisco or Fortinet preferred) DHCP, DNS • Desirable technology skills: Mimecast Mitel telephone systems and MiCloud Veritas Enterprise Vault Sophos UTM Quest Rapid Recovery Trend Anti-Virus Solarwinds, Lansweeper & Teamviewer Experience supporting Linux operating systems
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
Cloud Direct
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Additional responsibilties
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Database Maintenance
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
Desirable
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Pension contribution
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Birthday lunches
Fun Fund
Many more...
23/11/2017
Full time
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
Cloud Direct
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Additional responsibilties
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Database Maintenance
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
Desirable
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Pension contribution
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Birthday lunches
Fun Fund
Many more...
