Systems Implementation Manager Contract Type: 6-month contract (extension likely) Rate: £TBC per day (Inside IR35) Location: Stratford, London - 2 days a week onsite Role Overview We are seeking an experienced Systems Implementation Manager to support the delivery of enhanced rostering capabilities and lead the transition from Excel-based processes to a modern, scalable system solution. This role will play a key part in analysing existing systems, identifying inefficiencies, and implementing robust technology solutions to improve operational efficiency and productivity. Key Responsibilities - Systems Analysis - Review and evaluate current systems and processes - Identify gaps, inefficiencies, and opportunities for improvement - System Design & Development - Design and develop new systems, including databases, user interfaces, and workflows - Ensure solutions align with business requirements and scalability needs - Testing & Quality Assurance - Develop and execute test plans to ensure system functionality and performance - Identify and resolve defects prior to deployment - Implementation & Delivery - Lead the planning and execution of system implementation - Manage timelines, resources, and risks to ensure successful delivery - Training & Adoption - Develop user training materials and deliver training sessions - Support end-user adoption and ensure smooth transition to new systems - Support & Continuous Improvement - Provide ongoing support and troubleshooting for implemented systems - Continuously assess and enhance system performance - Documentation - Produce and maintain detailed system documentation, including specifications, designs, and user guides - Stakeholder Engagement - Collaborate with business stakeholders to gather requirements - Communicate progress, findings, and recommendations effectively Key Requirements - Proven experience in systems implementation and IT system improvement - Strong ability to analyse business processes and translate requirements into technical solutions - Experience replacing manual or Excel-based processes with automated systems - Solid understanding of system design, testing, and deployment methodologies - Excellent stakeholder management and communication skills - Ability to manage multiple priorities in a fast-paced environment Desirable Skills - Experience with rostering or workforce management systems - Background in large-scale transformation or system migration projects - Knowledge of data structures, databases, and integration techniques Summary This is an excellent opportunity for a skilled Systems Implementation Manager to drive meaningful change within a complex environment, improving operational efficiency through modern system solutions.
01/04/2026
Contractor
Systems Implementation Manager Contract Type: 6-month contract (extension likely) Rate: £TBC per day (Inside IR35) Location: Stratford, London - 2 days a week onsite Role Overview We are seeking an experienced Systems Implementation Manager to support the delivery of enhanced rostering capabilities and lead the transition from Excel-based processes to a modern, scalable system solution. This role will play a key part in analysing existing systems, identifying inefficiencies, and implementing robust technology solutions to improve operational efficiency and productivity. Key Responsibilities - Systems Analysis - Review and evaluate current systems and processes - Identify gaps, inefficiencies, and opportunities for improvement - System Design & Development - Design and develop new systems, including databases, user interfaces, and workflows - Ensure solutions align with business requirements and scalability needs - Testing & Quality Assurance - Develop and execute test plans to ensure system functionality and performance - Identify and resolve defects prior to deployment - Implementation & Delivery - Lead the planning and execution of system implementation - Manage timelines, resources, and risks to ensure successful delivery - Training & Adoption - Develop user training materials and deliver training sessions - Support end-user adoption and ensure smooth transition to new systems - Support & Continuous Improvement - Provide ongoing support and troubleshooting for implemented systems - Continuously assess and enhance system performance - Documentation - Produce and maintain detailed system documentation, including specifications, designs, and user guides - Stakeholder Engagement - Collaborate with business stakeholders to gather requirements - Communicate progress, findings, and recommendations effectively Key Requirements - Proven experience in systems implementation and IT system improvement - Strong ability to analyse business processes and translate requirements into technical solutions - Experience replacing manual or Excel-based processes with automated systems - Solid understanding of system design, testing, and deployment methodologies - Excellent stakeholder management and communication skills - Ability to manage multiple priorities in a fast-paced environment Desirable Skills - Experience with rostering or workforce management systems - Background in large-scale transformation or system migration projects - Knowledge of data structures, databases, and integration techniques Summary This is an excellent opportunity for a skilled Systems Implementation Manager to drive meaningful change within a complex environment, improving operational efficiency through modern system solutions.
Moorepay is transforming. We are a trusted leader in UK Payroll and HR solutions, but we aren't resting on our history. We are embarking on a major digital transformation to redefine how businesses manage their most important asset: their people. As the Principal Software Solutions Architect, you'll be the technical authority responsible for defining, governing, and evolving the end-to-end architecture of our "AI First" platform, ensuring architectural consistency, secure-by-design principles, and long-term scalability across all engineering squads. Working closely with the Engineering Manager, Cloud & Platform Engineering Lead, and Product leadership, this role shapes our architectural strategy, drives technical excellence, and provides deep guidance to multiple autonomous squads as we scale towards high-performing, cloud-native teams. The Architect balances hands-on solution design, strategic planning, technical oversight, and stakeholder collaboration to keep the platform robust, secure, and ready for future growth. This role defines the architectural backbone that enables the entire engineering organisation to scale effectively. As we transition to multiple autonomous squads, you will ensure our systems remain leading edge, secure, resilient, and consistent enabling rapid product delivery while maintaining high standards of engineering excellence. You will leave an enduring impact on the platform's foundations, influencing everything from service boundaries to reliability strategies and cloud platform design. This is a full time, permanent role working on a hybrid basis with 3 days per week in Manchester. Key Responsibilities: Team Leadership & Scaling Define and maintain the technical architecture vision and roadmap across all squads. Ensure alignment of architecture with business goals, engineering strategy, and long-term scalability. Drive system-wide architectural decisions, providing clear technical direction for squads. Evaluate emerging technologies and propose solutions that improve scalability, performance, and developer productivity. Mentor senior engineers and influence technical leaders across the organisation. Secure-by-Design & Compliance Embed secure-by-design principles into architectural decisions. Ensure threat modelling is performed for new features and major changes. Champion secure coding standards and integration of security testing into the delivery pipeline. Collaborate with security and compliance stakeholders to ensure solutions meet regulatory and governance requirements. Promote design patterns that minimise risk across distributed systems. Solution Design & Governance Own the end-to-end architectural design for major platform components and new product capabilities, with a focus on AI First. Work closely with Engineering Manager and Engineering Team Leads to ensure solutions are consistent, secure, and scalable. Lead architecture reviews and ensure adherence to design standards, technical patterns, and best practices. Produce solution blueprints, reference architectures, and technical documentation. Validate that all solutions support operational excellence, reliability, and maintainability. Cloud, Infrastructure, and Platform Architecture Define scalable service-based architectures leveraging cloud-native patterns. Work with the Lead SRE to ensure architectural designs account for: Observability (metrics, logs, tracing) Reliability (SLIs, SLOs, failover) CI/CD automation Infrastructure as code and environment design Drive optimisation of compute, storage, and network resources across cloud platforms (Azure/AWS). Engineering Collaboration & Technical Enablement Partner with Engineering Manager to ensure squads have clear architectural guidance. Support teams in breaking down complex technical problems into executable, scalable solutions. Provide architectural input into backlog refinement, release planning, and prioritisation. Act as the primary facilitator for cross-team architectural decision-making. Communicate architectural decisions, trade-offs, and risks to both technical and non-technical stakeholders. Continuous Improvement & Technology Standards Define and maintain engineering standards, reusable patterns, and architectural principles. Champion continuous improvement across code quality, security, performance, and operational readiness. Foster a culture of technical excellence, experimentation, and innovation. Skills & Experience Essential: Proven experience as a Principal Architect, Solutions Architect, or Senior Engineer leading architectural decisions in complex systems. Strong understanding of AI technologies such as agents and models for both accelerated design & delivery as well as delivery of product capabilities. Strong background in cloud-native architectures (microservices, event-driven, distributed systems). Deep understanding of secure-by-design principles, threat modelling, cryptography basics, and modern security practices. Experience with API design, integration patterns, and domain-driven design (DDD) and Event Driven Design. Ability to influence without authority and collaborate effectively across engineering, SRE, product, and leadership teams. Exceptional communication skills, capable of simplifying complex technical topics for diverse stakeholders. Extensive experience with modern programming platforms and frameworks (e.g., Node.js, C# .NET, React). Strong grounding in cloud platforms (AWS/Azure), including networking, identity, observability, and cost optimisation. Desirable: Experience designing solutions in regulated or compliance-driven industries. Background in DevOps, platform engineering, or SRE practices. Experience scaling architectures to support high-growth environments. Certification in cloud or architecture frameworks (AWS SA Pro, Azure Architect Expert, TOGAF, etc.).
01/04/2026
Full time
Moorepay is transforming. We are a trusted leader in UK Payroll and HR solutions, but we aren't resting on our history. We are embarking on a major digital transformation to redefine how businesses manage their most important asset: their people. As the Principal Software Solutions Architect, you'll be the technical authority responsible for defining, governing, and evolving the end-to-end architecture of our "AI First" platform, ensuring architectural consistency, secure-by-design principles, and long-term scalability across all engineering squads. Working closely with the Engineering Manager, Cloud & Platform Engineering Lead, and Product leadership, this role shapes our architectural strategy, drives technical excellence, and provides deep guidance to multiple autonomous squads as we scale towards high-performing, cloud-native teams. The Architect balances hands-on solution design, strategic planning, technical oversight, and stakeholder collaboration to keep the platform robust, secure, and ready for future growth. This role defines the architectural backbone that enables the entire engineering organisation to scale effectively. As we transition to multiple autonomous squads, you will ensure our systems remain leading edge, secure, resilient, and consistent enabling rapid product delivery while maintaining high standards of engineering excellence. You will leave an enduring impact on the platform's foundations, influencing everything from service boundaries to reliability strategies and cloud platform design. This is a full time, permanent role working on a hybrid basis with 3 days per week in Manchester. Key Responsibilities: Team Leadership & Scaling Define and maintain the technical architecture vision and roadmap across all squads. Ensure alignment of architecture with business goals, engineering strategy, and long-term scalability. Drive system-wide architectural decisions, providing clear technical direction for squads. Evaluate emerging technologies and propose solutions that improve scalability, performance, and developer productivity. Mentor senior engineers and influence technical leaders across the organisation. Secure-by-Design & Compliance Embed secure-by-design principles into architectural decisions. Ensure threat modelling is performed for new features and major changes. Champion secure coding standards and integration of security testing into the delivery pipeline. Collaborate with security and compliance stakeholders to ensure solutions meet regulatory and governance requirements. Promote design patterns that minimise risk across distributed systems. Solution Design & Governance Own the end-to-end architectural design for major platform components and new product capabilities, with a focus on AI First. Work closely with Engineering Manager and Engineering Team Leads to ensure solutions are consistent, secure, and scalable. Lead architecture reviews and ensure adherence to design standards, technical patterns, and best practices. Produce solution blueprints, reference architectures, and technical documentation. Validate that all solutions support operational excellence, reliability, and maintainability. Cloud, Infrastructure, and Platform Architecture Define scalable service-based architectures leveraging cloud-native patterns. Work with the Lead SRE to ensure architectural designs account for: Observability (metrics, logs, tracing) Reliability (SLIs, SLOs, failover) CI/CD automation Infrastructure as code and environment design Drive optimisation of compute, storage, and network resources across cloud platforms (Azure/AWS). Engineering Collaboration & Technical Enablement Partner with Engineering Manager to ensure squads have clear architectural guidance. Support teams in breaking down complex technical problems into executable, scalable solutions. Provide architectural input into backlog refinement, release planning, and prioritisation. Act as the primary facilitator for cross-team architectural decision-making. Communicate architectural decisions, trade-offs, and risks to both technical and non-technical stakeholders. Continuous Improvement & Technology Standards Define and maintain engineering standards, reusable patterns, and architectural principles. Champion continuous improvement across code quality, security, performance, and operational readiness. Foster a culture of technical excellence, experimentation, and innovation. Skills & Experience Essential: Proven experience as a Principal Architect, Solutions Architect, or Senior Engineer leading architectural decisions in complex systems. Strong understanding of AI technologies such as agents and models for both accelerated design & delivery as well as delivery of product capabilities. Strong background in cloud-native architectures (microservices, event-driven, distributed systems). Deep understanding of secure-by-design principles, threat modelling, cryptography basics, and modern security practices. Experience with API design, integration patterns, and domain-driven design (DDD) and Event Driven Design. Ability to influence without authority and collaborate effectively across engineering, SRE, product, and leadership teams. Exceptional communication skills, capable of simplifying complex technical topics for diverse stakeholders. Extensive experience with modern programming platforms and frameworks (e.g., Node.js, C# .NET, React). Strong grounding in cloud platforms (AWS/Azure), including networking, identity, observability, and cost optimisation. Desirable: Experience designing solutions in regulated or compliance-driven industries. Background in DevOps, platform engineering, or SRE practices. Experience scaling architectures to support high-growth environments. Certification in cloud or architecture frameworks (AWS SA Pro, Azure Architect Expert, TOGAF, etc.).
Job Title - Senior Data Manager Location - Manchester, UK Type - Contract Job Description: About the role The Trips Data Governance team manages data for all aspects of trips, excluding stays, enabling teams to understand and improve business performance and customer experience. They are currently seeking an experienced Data Manager to join their impactful Data Governance team to support the critical SAP Rise migration program. About the SAP Rise program: The programme is a key business modernisation initiative to migrate the current Booking Transport (BTL) SAP instance to a standardised cloud-based ERP system. The programme will introduce an interim architecture between the current platform and the SAP S/4 RISE ecosystem to test processes, data quality and governance, data contracts, and new capabilities, while supporting the transition to the North Star architecture where data flows directly from a modernised enterprise order platform. Role Overview: In this role, a Senior Data Manager combines technical knowledge, business insight, and expert communication to provide critical information about data systems. This position focuses on supporting business needs with high-quality data through monitoring, issue detection, impact quantification, end-to-end data corrections, standardization, and architectural optimization. A key aspect of the role is to advocate for a Data Quality mindset across the organization. You will report to a Senior Manager and collaborate with other Data Managers on strategic objectives for data quality, governance, metadata management and regulatory compliance. This is a hands-on role where you will work closely with Business Analysts, Data Engineers, Data Scientists, and Insights Analysts to build deliverables required for the SAP Rise program. Roles & Responsibilities As a Senior Data Manager I (Level G), your required competencies include: Independence in: AI & Ethics: Independent in ethical data handling, responsible AI, compliance, knowledge & prompt engineering, and AI application in Data Management. Change & Project Mgt.: Independent in change management, planning, monitoring & delivery, stakeholder management, and DQ implementation. Critical Thinking: Independent in decision making, and DQ - investigate & resolve. Data & Info. Management: Independent in MDM integrations, MDM policies, document & content lifecycle, document & content classification, data risk identification, data risk decision, data risk mitigation, metadata management, and data lifecycle management. Effective Communication: Independent in communication basics, cross-cultural relationships, and tailored messaging & motivational communication. Privacy & Security: Independent in high-pressure communication, regulatory knowledge, vulnerability & mitigation, and compliance-by-design. Software & Analytics: Independent in coding, visualisation, and Data Mgt. Adoption. Stewardship: Independent in identification & training. Strategy & Policy: Independent in data management strategy, policies, standards & playbooks, and maturity model & assessment. Solution Design: Independent in solution requirements. Expertise Critical Thinking: Expertise in root cause analysis. Data & Info. Management: Expertise in MDM requirements. Software & Analytics: Expertise in analysis (both listed entries), Data Mgt. Integration, and DQ Dimensions & Rules. Solution Design: Expertise in solution monitoring & iteration. Stewardship: Expertise in advocacy & support. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
01/04/2026
Contractor
Job Title - Senior Data Manager Location - Manchester, UK Type - Contract Job Description: About the role The Trips Data Governance team manages data for all aspects of trips, excluding stays, enabling teams to understand and improve business performance and customer experience. They are currently seeking an experienced Data Manager to join their impactful Data Governance team to support the critical SAP Rise migration program. About the SAP Rise program: The programme is a key business modernisation initiative to migrate the current Booking Transport (BTL) SAP instance to a standardised cloud-based ERP system. The programme will introduce an interim architecture between the current platform and the SAP S/4 RISE ecosystem to test processes, data quality and governance, data contracts, and new capabilities, while supporting the transition to the North Star architecture where data flows directly from a modernised enterprise order platform. Role Overview: In this role, a Senior Data Manager combines technical knowledge, business insight, and expert communication to provide critical information about data systems. This position focuses on supporting business needs with high-quality data through monitoring, issue detection, impact quantification, end-to-end data corrections, standardization, and architectural optimization. A key aspect of the role is to advocate for a Data Quality mindset across the organization. You will report to a Senior Manager and collaborate with other Data Managers on strategic objectives for data quality, governance, metadata management and regulatory compliance. This is a hands-on role where you will work closely with Business Analysts, Data Engineers, Data Scientists, and Insights Analysts to build deliverables required for the SAP Rise program. Roles & Responsibilities As a Senior Data Manager I (Level G), your required competencies include: Independence in: AI & Ethics: Independent in ethical data handling, responsible AI, compliance, knowledge & prompt engineering, and AI application in Data Management. Change & Project Mgt.: Independent in change management, planning, monitoring & delivery, stakeholder management, and DQ implementation. Critical Thinking: Independent in decision making, and DQ - investigate & resolve. Data & Info. Management: Independent in MDM integrations, MDM policies, document & content lifecycle, document & content classification, data risk identification, data risk decision, data risk mitigation, metadata management, and data lifecycle management. Effective Communication: Independent in communication basics, cross-cultural relationships, and tailored messaging & motivational communication. Privacy & Security: Independent in high-pressure communication, regulatory knowledge, vulnerability & mitigation, and compliance-by-design. Software & Analytics: Independent in coding, visualisation, and Data Mgt. Adoption. Stewardship: Independent in identification & training. Strategy & Policy: Independent in data management strategy, policies, standards & playbooks, and maturity model & assessment. Solution Design: Independent in solution requirements. Expertise Critical Thinking: Expertise in root cause analysis. Data & Info. Management: Expertise in MDM requirements. Software & Analytics: Expertise in analysis (both listed entries), Data Mgt. Integration, and DQ Dimensions & Rules. Solution Design: Expertise in solution monitoring & iteration. Stewardship: Expertise in advocacy & support. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Programme Manager Transition, Transformation and Agile Delivery Must have an Active SC Clearance An opportunity has arisen for a Programme Manager Transition, Transformation and Agile Delivery to join a high performing Defence and National Security environment. This role focuses on leading complex change programmes that support secure transformation, operational improvement, and Agile delivery across regulated programmes. Flexible working is available from day one, with part time options considered. About the Role - Programme Manager Transition, Transformation and Agile Delivery As a Programme Manager Transition, Transformation and Agile Delivery , you will lead transition, transformation, recovery, and Agile programmes across Defence and National Security customers. You will operate as part of a Centre of Excellence, supporting bids, transitions into delivery, and rapid turnaround or recovery initiatives. You will manage multi disciplinary delivery teams across direct and matrix structures, including partners and customer teams. You will apply Agile and hybrid delivery approaches, embedding strong governance, RAID management, benefits tracking, and assurance. You will maintain compliance with Defence delivery frameworks, security standards, and regulatory requirements. What We're Looking For - Programme Manager Transition, Transformation and Agile Delivery Proven experience leading complex Transition and Transformation programmes in Defence or secure environments. Strong knowledge of Agile and hybrid delivery methods including Scrum, Kanban, and SAFe. Demonstrated end to end programme management capability including planning, financial control, and assurance. Experience operating within Centres of Excellence or multi programme delivery functions. Strong senior stakeholder engagement and communication skills. Experience supporting bids, transition planning, and governance design. Professional certifications such as MSP, PRINCE2 Practitioner, ITIL, or Agile frameworks. Deliver high impact secure change as a Programme Manager Transition, Transformation and Agile Delivery . To apply, please send your CV by pressing the apply button.
31/03/2026
Contractor
Programme Manager Transition, Transformation and Agile Delivery Must have an Active SC Clearance An opportunity has arisen for a Programme Manager Transition, Transformation and Agile Delivery to join a high performing Defence and National Security environment. This role focuses on leading complex change programmes that support secure transformation, operational improvement, and Agile delivery across regulated programmes. Flexible working is available from day one, with part time options considered. About the Role - Programme Manager Transition, Transformation and Agile Delivery As a Programme Manager Transition, Transformation and Agile Delivery , you will lead transition, transformation, recovery, and Agile programmes across Defence and National Security customers. You will operate as part of a Centre of Excellence, supporting bids, transitions into delivery, and rapid turnaround or recovery initiatives. You will manage multi disciplinary delivery teams across direct and matrix structures, including partners and customer teams. You will apply Agile and hybrid delivery approaches, embedding strong governance, RAID management, benefits tracking, and assurance. You will maintain compliance with Defence delivery frameworks, security standards, and regulatory requirements. What We're Looking For - Programme Manager Transition, Transformation and Agile Delivery Proven experience leading complex Transition and Transformation programmes in Defence or secure environments. Strong knowledge of Agile and hybrid delivery methods including Scrum, Kanban, and SAFe. Demonstrated end to end programme management capability including planning, financial control, and assurance. Experience operating within Centres of Excellence or multi programme delivery functions. Strong senior stakeholder engagement and communication skills. Experience supporting bids, transition planning, and governance design. Professional certifications such as MSP, PRINCE2 Practitioner, ITIL, or Agile frameworks. Deliver high impact secure change as a Programme Manager Transition, Transformation and Agile Delivery . To apply, please send your CV by pressing the apply button.
Cloud Infrastructure Manager Epsom, Surrey, KT17 £70,000 - £80,000 plus a bonus, generous pension and lots more We are working with a highly respected financial services organisation, seeking an experienced Cloud Infrastructure Manager to lead the design, delivery and ongoing management of their cloud and hybrid infrastructure estate. This is a pivotal leadership role, combining hands-on technical expertise with people management and strategic planning. You will take ownership of the full cloud lifecycle across Azure, ensuring resilience, security, performance and cost-effectiveness, while developing and mentoring a high-performing infrastructure team. The Cloud Infrastructure Manager Role: You will be responsible for the planning, build, operation and lifecycle management of cloud infrastructure and related services, with a strong focus on Azure. Key responsibilities include: Deployment, configuration and ongoing administration of Azure services Ownership of Azure tenancy, security controls, DLP and MFA Producing Low Level Design (LLD) documentation for new and evolving solutions Migration of legacy on-premise systems to Azure SQL infrastructure administration across on-prem and cloud environments Capacity planning, disaster recovery and Azure Site Recovery testing Storage lifecycle management (Blob, Files, SharePoint, OneDrive) Backup strategy ownership (including monitoring, escalation, reporting and optimisation) Infrastructure monitoring and integration with security and operational platforms Maintaining CMDB accuracy and infrastructure diagrams Supporting the Service Desk with complex incidents and escalations Working closely with Solution Architects and Change Management to deliver secure, well-governed change Managing transitional physical and virtual server and networking platforms Producing operational and cost management information for senior stakeholders Leading, mentoring and developing the infrastructure team, including performance management and objective setting Establishing and maintaining technical standards, policies and procedures Skills & Experience Required: Essential: Proven experience in a regulated environment Strong Azure administration background (certifications highly desirable) Cloud networking, firewalls and security architecture Microsoft 365 Enterprise (Exchange Online, SharePoint Online) Windows Server administration Azure Disaster Recovery and Business Continuity VDI platforms (Azure Virtual Desktop, VMware ESX, Horizon) Backup technologies (Veeam Backup & Replication, Azure, Microsoft 365, Data Cloud Vault) Platform security, DLP and MFA Infrastructure monitoring and alerting tools Low-level cloud design and solution architecture Excellent communication, stakeholder engagement and leadership skills Demonstrable people management and team development experience Proactive, detail-driven and solutions-focused mindset Desirable: Infrastructure as Code (Terraform, ARM, Azure DevOps) Cloud security frameworks and policy definition SQL Server administration Working knowledge of AWS Experience with Pluralsight skills and sandbox environments Why Apply? This is a rare opportunity to step into a highly influential role where you will shape cloud strategy, modernise infrastructure and build a best-in-class cloud operations function. You ll work with cutting-edge Microsoft technologies, lead a talented technical team and play a key part in the organisation s digital transformation journey. If you are a technically strong Cloud Infrastructure Manager who enjoys balancing strategy, delivery and people leadership, this role offers genuine scope, challenge and progression. Integral Recruitment are acting as an employment agency in regard to this advertisement.
31/03/2026
Full time
Cloud Infrastructure Manager Epsom, Surrey, KT17 £70,000 - £80,000 plus a bonus, generous pension and lots more We are working with a highly respected financial services organisation, seeking an experienced Cloud Infrastructure Manager to lead the design, delivery and ongoing management of their cloud and hybrid infrastructure estate. This is a pivotal leadership role, combining hands-on technical expertise with people management and strategic planning. You will take ownership of the full cloud lifecycle across Azure, ensuring resilience, security, performance and cost-effectiveness, while developing and mentoring a high-performing infrastructure team. The Cloud Infrastructure Manager Role: You will be responsible for the planning, build, operation and lifecycle management of cloud infrastructure and related services, with a strong focus on Azure. Key responsibilities include: Deployment, configuration and ongoing administration of Azure services Ownership of Azure tenancy, security controls, DLP and MFA Producing Low Level Design (LLD) documentation for new and evolving solutions Migration of legacy on-premise systems to Azure SQL infrastructure administration across on-prem and cloud environments Capacity planning, disaster recovery and Azure Site Recovery testing Storage lifecycle management (Blob, Files, SharePoint, OneDrive) Backup strategy ownership (including monitoring, escalation, reporting and optimisation) Infrastructure monitoring and integration with security and operational platforms Maintaining CMDB accuracy and infrastructure diagrams Supporting the Service Desk with complex incidents and escalations Working closely with Solution Architects and Change Management to deliver secure, well-governed change Managing transitional physical and virtual server and networking platforms Producing operational and cost management information for senior stakeholders Leading, mentoring and developing the infrastructure team, including performance management and objective setting Establishing and maintaining technical standards, policies and procedures Skills & Experience Required: Essential: Proven experience in a regulated environment Strong Azure administration background (certifications highly desirable) Cloud networking, firewalls and security architecture Microsoft 365 Enterprise (Exchange Online, SharePoint Online) Windows Server administration Azure Disaster Recovery and Business Continuity VDI platforms (Azure Virtual Desktop, VMware ESX, Horizon) Backup technologies (Veeam Backup & Replication, Azure, Microsoft 365, Data Cloud Vault) Platform security, DLP and MFA Infrastructure monitoring and alerting tools Low-level cloud design and solution architecture Excellent communication, stakeholder engagement and leadership skills Demonstrable people management and team development experience Proactive, detail-driven and solutions-focused mindset Desirable: Infrastructure as Code (Terraform, ARM, Azure DevOps) Cloud security frameworks and policy definition SQL Server administration Working knowledge of AWS Experience with Pluralsight skills and sandbox environments Why Apply? This is a rare opportunity to step into a highly influential role where you will shape cloud strategy, modernise infrastructure and build a best-in-class cloud operations function. You ll work with cutting-edge Microsoft technologies, lead a talented technical team and play a key part in the organisation s digital transformation journey. If you are a technically strong Cloud Infrastructure Manager who enjoys balancing strategy, delivery and people leadership, this role offers genuine scope, challenge and progression. Integral Recruitment are acting as an employment agency in regard to this advertisement.
Senior IT Project Manager (Contract) Location: Stockley Park, (3 days onsite) moving to Central London 2027 Rate : £(Apply online only) per day (depending on experience) Contract Length: 12 months Overview An experienced Senior IT Project Manager is required to lead the delivery of multiple complex IT projects supporting commercial and technical operations in a fast-growing biotechnology environment. The role focuses on enabling new country and therapy launches by ensuring critical digital platforms are delivered on time, within budget, and compliant with regulatory requirements. The successful candidate will manage multiple concurrent workstreams, coordinate global stakeholders, and ensure delivery of enterprise systems that support end-to-end operational processes from patient enrollment through manufacturing and product delivery. Key Responsibilities Lead delivery of multiple IT projects across the full lifecycle (initiation to sustain). Manage integrated delivery plans across IT, business teams, and external vendors. Ensure system readiness to support new country and therapy launches. Coordinate global stakeholders across multiple regions and time zones. Track project risks, issues, dependencies, and change requests. Provide programme-level reporting and executive updates. Manage project budgets, forecasting, and resource planning. Facilitate governance forums including steering committees and status reviews. Ensure end-user training and smooth transition into operational support. Core Platforms in Scope Salesforce Oracle ERP AWS Digital platforms supporting external and internal users Some systems will require GxP changes and Computer System Validation (CSV) Required Experience 10+ years delivering complex IT projects or programmes. Experience leading multi-workstream enterprise initiatives. Proven delivery within a regulated life sciences or biotech environment. Strong stakeholder management experience across senior and executive levels. Experience working with global and geographically distributed teams. Delivery within GxP / CSV environments Salesforce implementation or platform delivery ERP programme delivery PMP, PRINCE2 Practitioner, or equivalent project management certification preferred.
31/03/2026
Seasonal
Senior IT Project Manager (Contract) Location: Stockley Park, (3 days onsite) moving to Central London 2027 Rate : £(Apply online only) per day (depending on experience) Contract Length: 12 months Overview An experienced Senior IT Project Manager is required to lead the delivery of multiple complex IT projects supporting commercial and technical operations in a fast-growing biotechnology environment. The role focuses on enabling new country and therapy launches by ensuring critical digital platforms are delivered on time, within budget, and compliant with regulatory requirements. The successful candidate will manage multiple concurrent workstreams, coordinate global stakeholders, and ensure delivery of enterprise systems that support end-to-end operational processes from patient enrollment through manufacturing and product delivery. Key Responsibilities Lead delivery of multiple IT projects across the full lifecycle (initiation to sustain). Manage integrated delivery plans across IT, business teams, and external vendors. Ensure system readiness to support new country and therapy launches. Coordinate global stakeholders across multiple regions and time zones. Track project risks, issues, dependencies, and change requests. Provide programme-level reporting and executive updates. Manage project budgets, forecasting, and resource planning. Facilitate governance forums including steering committees and status reviews. Ensure end-user training and smooth transition into operational support. Core Platforms in Scope Salesforce Oracle ERP AWS Digital platforms supporting external and internal users Some systems will require GxP changes and Computer System Validation (CSV) Required Experience 10+ years delivering complex IT projects or programmes. Experience leading multi-workstream enterprise initiatives. Proven delivery within a regulated life sciences or biotech environment. Strong stakeholder management experience across senior and executive levels. Experience working with global and geographically distributed teams. Delivery within GxP / CSV environments Salesforce implementation or platform delivery ERP programme delivery PMP, PRINCE2 Practitioner, or equivalent project management certification preferred.
We are supporting a large-scale enterprise transformation programme and are looking for an experienced Change Lead to drive the people side of a major ERP transformation. This role will lead change strategy, engagement and readiness across a complex organisation implementing Oracle Fusion. The focus is on ensuring successful adoption of new systems, processes and ways of working across finance and wider business teams. This is a senior leadership position responsible for shaping the overall change approach, influencing senior stakeholders and embedding change management across programme governance and delivery. Key responsibilities • Lead the change and engagement strategy across a major ERP transformation programme • Embed change management into programme design, governance and delivery • Oversee change impact assessments, stakeholder analysis and readiness planning • Define and deliver training, communications and engagement strategies • Lead business readiness activities and support transition into new ways of working • Build strong relationships with senior stakeholders across multiple departments • Lead and mentor a team of change managers and communications specialists • Track adoption, benefits and readiness metrics across programme phases • Support successful go-live and post-implementation adoption Key experience required • Proven experience leading change on large ERP or enterprise system transformations • Strong experience with Oracle Fusion, SAP, Workday or similar enterprise platforms • Experience defining and delivering change strategy for complex programmes • Demonstrated expertise in change impact assessments, readiness and stakeholder engagement • Experience working at senior leadership level within large organisations • Strong governance, reporting and programme alignment capabilities • Experience leading change teams or managing multiple change resources Desirable • Experience within large, complex or highly matrixed organisations • Experience across finance transformation or enterprise system implementations • Change management certification (Prosci, APMG, ADKAR or similar) This is an excellent opportunity to lead the change strategy for a major transformation programme and play a key role in ensuring successful adoption of new systems and ways of working across a large organisation.
31/03/2026
Full time
We are supporting a large-scale enterprise transformation programme and are looking for an experienced Change Lead to drive the people side of a major ERP transformation. This role will lead change strategy, engagement and readiness across a complex organisation implementing Oracle Fusion. The focus is on ensuring successful adoption of new systems, processes and ways of working across finance and wider business teams. This is a senior leadership position responsible for shaping the overall change approach, influencing senior stakeholders and embedding change management across programme governance and delivery. Key responsibilities • Lead the change and engagement strategy across a major ERP transformation programme • Embed change management into programme design, governance and delivery • Oversee change impact assessments, stakeholder analysis and readiness planning • Define and deliver training, communications and engagement strategies • Lead business readiness activities and support transition into new ways of working • Build strong relationships with senior stakeholders across multiple departments • Lead and mentor a team of change managers and communications specialists • Track adoption, benefits and readiness metrics across programme phases • Support successful go-live and post-implementation adoption Key experience required • Proven experience leading change on large ERP or enterprise system transformations • Strong experience with Oracle Fusion, SAP, Workday or similar enterprise platforms • Experience defining and delivering change strategy for complex programmes • Demonstrated expertise in change impact assessments, readiness and stakeholder engagement • Experience working at senior leadership level within large organisations • Strong governance, reporting and programme alignment capabilities • Experience leading change teams or managing multiple change resources Desirable • Experience within large, complex or highly matrixed organisations • Experience across finance transformation or enterprise system implementations • Change management certification (Prosci, APMG, ADKAR or similar) This is an excellent opportunity to lead the change strategy for a major transformation programme and play a key role in ensuring successful adoption of new systems and ways of working across a large organisation.
Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh Contract: 12 months Rate: 600 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
31/03/2026
Contractor
Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh Contract: 12 months Rate: 600 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
I'm hiring a Senior IT Project Manager for a growing customer of ours in West London. We are looking for someone who can lead complex digital and technology programmes end-to-end, manage suppliers and stakeholders with confidence, and bring strong executive presence and delivery discipline. The role covers full lifecycle delivery governance, planning, risk, change, and transition into service working across large, multi-supplier, cross-functional projects aligned to a major transformation roadmap. If you re a seasoned PM who is available and interested then please apply now.
31/03/2026
Full time
I'm hiring a Senior IT Project Manager for a growing customer of ours in West London. We are looking for someone who can lead complex digital and technology programmes end-to-end, manage suppliers and stakeholders with confidence, and bring strong executive presence and delivery discipline. The role covers full lifecycle delivery governance, planning, risk, change, and transition into service working across large, multi-supplier, cross-functional projects aligned to a major transformation roadmap. If you re a seasoned PM who is available and interested then please apply now.
First Military Recruitment Ltd
Watford, Hertfordshire
MS667 - Back Office Service Manager Location: Watford Salary: £70,000 - £80,000 per annum + package Overview: First Military Recruitment are currently seeking a Back Office Service Manager on behalf of one of our clients. You will be responsible for the end-to-end management, delivery and continual improvement of IT services supporting back office business functions. This includes oversight of infrastructure, hosting, networks and core enterprise technologies in a primarily outsourced, multi-vendor environment. You will ensure that these foundational services deliver measurable business outcomes and value enabling stability, performance and scalability across the enterprise. Although often not directly visible to end users, these services are critical to the success of business-facing IT operations. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: You will be responsible for the delivery and management of the following back office IT services: Management of user access, permissions and data security for shared drives and core systems. Lifecycle management and operational support for enterprise applications, including Microsoft 365 (evergreen) and other COTS platforms. Oversight of servers, networks, storage, databases and active directory services. Management of on-premises, private and public cloud hosting environments, ensuring resilience, scalability and security. Operational alignment with cyber security for controls, tools and compliance requirements. Planning, setup, change management, ramp-down, decommissioning and archiving of site-based infrastructure. Maintain accurate and up-to-date records in the service catalogue and CMDB, ensuring visibility of service scope, ownership and dependencies. Align service delivery with business goals, demonstrating measurable outcomes such as improved stability, cost efficiency or risk reduction. Conduct quarterly value reviews with stakeholders to evidence business impact and drive continuous improvement. Benchmark services and costs against market standards to ensure efficiency and value for money. Apply SIAM principles to coordinate internal teams, global IT and external suppliers under a unified governance model. Conduct structured service reviews, presenting performance insights and agreed improvement plans. Drive operational excellence by implementing ITIL aligned best practices across incident, problem and change management. Ensure adherence to IT policies, cybersecurity standards and relevant regulatory requirements. Manage risks associated with back office services, maintaining audit readiness and operational resilience. Oversee the transition and introduction of new or changed services, ensuring stability and minimal disruption. Work closely with other Service Managers to align processes and deliver a consistent IT service experience across all domains. Partner with Product Management, Architecture and Vendor & Contract Management to ensure strategic alignment and effective resource use. Promote a culture of accountability, service ownership and customer focus across teams and suppliers. Skills and Qualifications: Demonstrable experience in service management and delivery of IT infrastructure services (e.g., servers, storage, networks, databases, hosting, active directory and data centres). Experience managing IT services in a multi-vendor, outsourced environment. Experience supporting key applications (Microsoft 365). Strong stakeholder management and relationship-building skills. Experience with ITIL and SIAM methodologies. Experience in incident, problem and change management. Experience managing budgets and cost allocation. Business-focused, service-driven mindset. Familiarity with back office business processes and systems. Excellent communication and presentation skills. Ability to produce high-quality documentation and reporting. Self-motivated, results-oriented, able to work independently and in teams. IT service management (ITIL, SIAM). Competent in incident, problem and change management. Stakeholder engagement and communication. Service portfolio and catalogue management. Budget and financial management. Vendor management. Process improvement and governance. Business analysis and requirements gathering. Technical knowledge of infrastructure and hosting. Security clearance may be required. Willingness to work flexibly, including outside normal working hours if required. Willingness to travel to other locations, suppliers or vendors as needed.
31/03/2026
Full time
MS667 - Back Office Service Manager Location: Watford Salary: £70,000 - £80,000 per annum + package Overview: First Military Recruitment are currently seeking a Back Office Service Manager on behalf of one of our clients. You will be responsible for the end-to-end management, delivery and continual improvement of IT services supporting back office business functions. This includes oversight of infrastructure, hosting, networks and core enterprise technologies in a primarily outsourced, multi-vendor environment. You will ensure that these foundational services deliver measurable business outcomes and value enabling stability, performance and scalability across the enterprise. Although often not directly visible to end users, these services are critical to the success of business-facing IT operations. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: You will be responsible for the delivery and management of the following back office IT services: Management of user access, permissions and data security for shared drives and core systems. Lifecycle management and operational support for enterprise applications, including Microsoft 365 (evergreen) and other COTS platforms. Oversight of servers, networks, storage, databases and active directory services. Management of on-premises, private and public cloud hosting environments, ensuring resilience, scalability and security. Operational alignment with cyber security for controls, tools and compliance requirements. Planning, setup, change management, ramp-down, decommissioning and archiving of site-based infrastructure. Maintain accurate and up-to-date records in the service catalogue and CMDB, ensuring visibility of service scope, ownership and dependencies. Align service delivery with business goals, demonstrating measurable outcomes such as improved stability, cost efficiency or risk reduction. Conduct quarterly value reviews with stakeholders to evidence business impact and drive continuous improvement. Benchmark services and costs against market standards to ensure efficiency and value for money. Apply SIAM principles to coordinate internal teams, global IT and external suppliers under a unified governance model. Conduct structured service reviews, presenting performance insights and agreed improvement plans. Drive operational excellence by implementing ITIL aligned best practices across incident, problem and change management. Ensure adherence to IT policies, cybersecurity standards and relevant regulatory requirements. Manage risks associated with back office services, maintaining audit readiness and operational resilience. Oversee the transition and introduction of new or changed services, ensuring stability and minimal disruption. Work closely with other Service Managers to align processes and deliver a consistent IT service experience across all domains. Partner with Product Management, Architecture and Vendor & Contract Management to ensure strategic alignment and effective resource use. Promote a culture of accountability, service ownership and customer focus across teams and suppliers. Skills and Qualifications: Demonstrable experience in service management and delivery of IT infrastructure services (e.g., servers, storage, networks, databases, hosting, active directory and data centres). Experience managing IT services in a multi-vendor, outsourced environment. Experience supporting key applications (Microsoft 365). Strong stakeholder management and relationship-building skills. Experience with ITIL and SIAM methodologies. Experience in incident, problem and change management. Experience managing budgets and cost allocation. Business-focused, service-driven mindset. Familiarity with back office business processes and systems. Excellent communication and presentation skills. Ability to produce high-quality documentation and reporting. Self-motivated, results-oriented, able to work independently and in teams. IT service management (ITIL, SIAM). Competent in incident, problem and change management. Stakeholder engagement and communication. Service portfolio and catalogue management. Budget and financial management. Vendor management. Process improvement and governance. Business analysis and requirements gathering. Technical knowledge of infrastructure and hosting. Security clearance may be required. Willingness to work flexibly, including outside normal working hours if required. Willingness to travel to other locations, suppliers or vendors as needed.
Infrastructure Manager Manchester Salary up to £62,000 Office-based for the first 3 to 6 months, then hybrid with 2 days onsite If you re an Infrastructure Manager who still likes to stay close to the tech, but knows your real value is in building, guiding, and elevating a team, this could be exactly the move you ve been waiting for. This isn t a turnaround job. You won t be walking into chaos or cleaning up someone else s mess. Instead, you re stepping into a well-structured, cloud-first environment, leading a capable team, and helping a global business continue to evolve the right way. Why this role stands out A modern, cloud-led setup with minimal legacy baggage Less firefighting, more impactful work A small, skilled team that s already performing well You re here to lead and develop, not rebuild Meaningful project work, especially around cloud migrations and integrating newly acquired businesses A global organisation (UK, US, Australia, New Zealand and more) with around 400 users International exposure without unnecessary complexity A culture built on trust and autonomy You ll be given the space to lead, not micromanaged Some genuinely unique perks Optional on-call rota for additional earnings What you ll be doing This is a hands-on leadership role within a lean team structure. You ll sit close enough to the tech to stay sharp, while owning the bigger picture. Day to day, you ll be: Leading and supporting a multi-level support team (1st to 3rd line) Owning escalations and ensuring issues are resolved properly, not just quickly Driving infrastructure projects, particularly cloud migrations and business integrations Working with stakeholders across multiple regions and time zones Continuously improving the environment rather than just maintaining it There s plenty happening new acquisitions, ongoing migrations, and constant opportunities to modernise. You won t be short of challenges, but they re the right kind. The tech landscape This is a cloud-first environment, not one weighed down by legacy infrastructure. You ll be working across: Microsoft 365 ecosystem including Entra ID / Azure AD and Intune Azure infrastructure and services Cloud telephony platforms such as 8x8 Modern endpoint management and device provisioning Backup, disaster recovery, and business continuity planning Migration of inherited on-prem systems into the cloud There is some legacy from acquisitions, but the direction is clear: simplify, modernise, and move forward. What they re looking for This role sits right at the intersection of technical capability and people leadership. You ll need to bring: Proven experience leading infrastructure or support teams Confidence in managing people, including the difficult conversations A strong technical background in cloud-first environments The ability to stay hands-on when needed and lead from the front Experience delivering projects, ideally including migrations or acquisitions Strong communication skills and a collaborative, approachable style If you re highly technical but prefer to stay in the background, this probably isn t the right fit. This role needs someone visible, engaged, and influential. Why this role is open The current Infrastructure Manager is retiring. This is a planned transition, not a reactive hire. You ll be stepping into a function that s already working and given the opportunity to take it further. The bottom line If you re looking for a role where you can stay technical, lead a good team, influence real change, and operate in a grown-up, trust-based environment, then this is well worth a conversation. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy
30/03/2026
Full time
Infrastructure Manager Manchester Salary up to £62,000 Office-based for the first 3 to 6 months, then hybrid with 2 days onsite If you re an Infrastructure Manager who still likes to stay close to the tech, but knows your real value is in building, guiding, and elevating a team, this could be exactly the move you ve been waiting for. This isn t a turnaround job. You won t be walking into chaos or cleaning up someone else s mess. Instead, you re stepping into a well-structured, cloud-first environment, leading a capable team, and helping a global business continue to evolve the right way. Why this role stands out A modern, cloud-led setup with minimal legacy baggage Less firefighting, more impactful work A small, skilled team that s already performing well You re here to lead and develop, not rebuild Meaningful project work, especially around cloud migrations and integrating newly acquired businesses A global organisation (UK, US, Australia, New Zealand and more) with around 400 users International exposure without unnecessary complexity A culture built on trust and autonomy You ll be given the space to lead, not micromanaged Some genuinely unique perks Optional on-call rota for additional earnings What you ll be doing This is a hands-on leadership role within a lean team structure. You ll sit close enough to the tech to stay sharp, while owning the bigger picture. Day to day, you ll be: Leading and supporting a multi-level support team (1st to 3rd line) Owning escalations and ensuring issues are resolved properly, not just quickly Driving infrastructure projects, particularly cloud migrations and business integrations Working with stakeholders across multiple regions and time zones Continuously improving the environment rather than just maintaining it There s plenty happening new acquisitions, ongoing migrations, and constant opportunities to modernise. You won t be short of challenges, but they re the right kind. The tech landscape This is a cloud-first environment, not one weighed down by legacy infrastructure. You ll be working across: Microsoft 365 ecosystem including Entra ID / Azure AD and Intune Azure infrastructure and services Cloud telephony platforms such as 8x8 Modern endpoint management and device provisioning Backup, disaster recovery, and business continuity planning Migration of inherited on-prem systems into the cloud There is some legacy from acquisitions, but the direction is clear: simplify, modernise, and move forward. What they re looking for This role sits right at the intersection of technical capability and people leadership. You ll need to bring: Proven experience leading infrastructure or support teams Confidence in managing people, including the difficult conversations A strong technical background in cloud-first environments The ability to stay hands-on when needed and lead from the front Experience delivering projects, ideally including migrations or acquisitions Strong communication skills and a collaborative, approachable style If you re highly technical but prefer to stay in the background, this probably isn t the right fit. This role needs someone visible, engaged, and influential. Why this role is open The current Infrastructure Manager is retiring. This is a planned transition, not a reactive hire. You ll be stepping into a function that s already working and given the opportunity to take it further. The bottom line If you re looking for a role where you can stay technical, lead a good team, influence real change, and operate in a grown-up, trust-based environment, then this is well worth a conversation. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy
Summer-Browning Associates is supporting our client in the Central Government who is seeking a Business Change Manager for an initial 12-month assignment, with the possibility of extension. Location: London Hybrid The ideal candidate should hold an active SC clearance and possess a strong background in Business Change Management, along with the following skills and experiences: Experience managing business change projects and programs in high-threat government Tier 2 secure environments. A solid understanding of change management strategies, principles, techniques, and tools. Proficiency in creating Business Change documentation, including policies, standards, processes, procedures, and patterns. Proven experience in Target Operating Model (TOM) planning, capability development, and organisational readiness assessments. Experience in Transition Management related to cloud transition programs. Qualifications : APMG Change Management Practitioner certification. To apply, please submit your latest CV for review.
30/03/2026
Contractor
Summer-Browning Associates is supporting our client in the Central Government who is seeking a Business Change Manager for an initial 12-month assignment, with the possibility of extension. Location: London Hybrid The ideal candidate should hold an active SC clearance and possess a strong background in Business Change Management, along with the following skills and experiences: Experience managing business change projects and programs in high-threat government Tier 2 secure environments. A solid understanding of change management strategies, principles, techniques, and tools. Proficiency in creating Business Change documentation, including policies, standards, processes, procedures, and patterns. Proven experience in Target Operating Model (TOM) planning, capability development, and organisational readiness assessments. Experience in Transition Management related to cloud transition programs. Qualifications : APMG Change Management Practitioner certification. To apply, please submit your latest CV for review.
Randstad Technologies Recruitment
City, Manchester
Job Title - Senior Data Manager Location - Manchester, UK Type - Contract Job Description: About the role The Trips Data Governance team manages data for all aspects of trips, excluding stays, enabling teams to understand and improve business performance and customer experience. They are currently seeking an experienced Data Manager to join their impactful Data Governance team to support the critical SAP Rise migration program. About the SAP Rise program: The programme is a key business modernisation initiative to migrate the current Booking Transport (BTL) SAP instance to a standardised cloud-based ERP system. The programme will introduce an interim architecture between the current platform and the SAP S/4 RISE ecosystem to test processes, data quality and governance, data contracts, and new capabilities, while supporting the transition to the North Star architecture where data flows directly from a modernised enterprise order platform. Role Overview: In this role, a Senior Data Manager combines technical knowledge, business insight, and expert communication to provide critical information about data systems. This position focuses on supporting business needs with high-quality data through monitoring, issue detection, impact quantification, end-to-end data corrections, standardization, and architectural optimization. A key aspect of the role is to advocate for a Data Quality mindset across the organization. You will report to a Senior Manager and collaborate with other Data Managers on strategic objectives for data quality, governance, metadata management and regulatory compliance. This is a hands-on role where you will work closely with Business Analysts, Data Engineers, Data Scientists, and Insights Analysts to build deliverables required for the SAP Rise program. Roles & Responsibilities As a Senior Data Manager I (Level G), your required competencies include: Independence in: AI & Ethics: Independent in ethical data handling, responsible AI, compliance, knowledge & prompt engineering, and AI application in Data Management. Change & Project Mgt.: Independent in change management, planning, monitoring & delivery, stakeholder management, and DQ implementation. Critical Thinking: Independent in decision making, and DQ - investigate & resolve. Data & Info. Management: Independent in MDM integrations, MDM policies, document & content lifecycle, document & content classification, data risk identification, data risk decision, data risk mitigation, metadata management, and data lifecycle management. Effective Communication: Independent in communication basics, cross-cultural relationships, and tailored messaging & motivational communication. Privacy & Security: Independent in high-pressure communication, regulatory knowledge, vulnerability & mitigation, and compliance-by-design. Software & Analytics: Independent in coding, visualisation, and Data Mgt. Adoption. Stewardship: Independent in identification & training. Strategy & Policy: Independent in data management strategy, policies, standards & playbooks, and maturity model & assessment. Solution Design: Independent in solution requirements. Expertise Critical Thinking: Expertise in root cause analysis. Data & Info. Management: Expertise in MDM requirements. Software & Analytics: Expertise in analysis (both listed entries), Data Mgt. Integration, and DQ Dimensions & Rules. Solution Design: Expertise in solution monitoring & iteration. Stewardship: Expertise in advocacy & support. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
27/03/2026
Contractor
Job Title - Senior Data Manager Location - Manchester, UK Type - Contract Job Description: About the role The Trips Data Governance team manages data for all aspects of trips, excluding stays, enabling teams to understand and improve business performance and customer experience. They are currently seeking an experienced Data Manager to join their impactful Data Governance team to support the critical SAP Rise migration program. About the SAP Rise program: The programme is a key business modernisation initiative to migrate the current Booking Transport (BTL) SAP instance to a standardised cloud-based ERP system. The programme will introduce an interim architecture between the current platform and the SAP S/4 RISE ecosystem to test processes, data quality and governance, data contracts, and new capabilities, while supporting the transition to the North Star architecture where data flows directly from a modernised enterprise order platform. Role Overview: In this role, a Senior Data Manager combines technical knowledge, business insight, and expert communication to provide critical information about data systems. This position focuses on supporting business needs with high-quality data through monitoring, issue detection, impact quantification, end-to-end data corrections, standardization, and architectural optimization. A key aspect of the role is to advocate for a Data Quality mindset across the organization. You will report to a Senior Manager and collaborate with other Data Managers on strategic objectives for data quality, governance, metadata management and regulatory compliance. This is a hands-on role where you will work closely with Business Analysts, Data Engineers, Data Scientists, and Insights Analysts to build deliverables required for the SAP Rise program. Roles & Responsibilities As a Senior Data Manager I (Level G), your required competencies include: Independence in: AI & Ethics: Independent in ethical data handling, responsible AI, compliance, knowledge & prompt engineering, and AI application in Data Management. Change & Project Mgt.: Independent in change management, planning, monitoring & delivery, stakeholder management, and DQ implementation. Critical Thinking: Independent in decision making, and DQ - investigate & resolve. Data & Info. Management: Independent in MDM integrations, MDM policies, document & content lifecycle, document & content classification, data risk identification, data risk decision, data risk mitigation, metadata management, and data lifecycle management. Effective Communication: Independent in communication basics, cross-cultural relationships, and tailored messaging & motivational communication. Privacy & Security: Independent in high-pressure communication, regulatory knowledge, vulnerability & mitigation, and compliance-by-design. Software & Analytics: Independent in coding, visualisation, and Data Mgt. Adoption. Stewardship: Independent in identification & training. Strategy & Policy: Independent in data management strategy, policies, standards & playbooks, and maturity model & assessment. Solution Design: Independent in solution requirements. Expertise Critical Thinking: Expertise in root cause analysis. Data & Info. Management: Expertise in MDM requirements. Software & Analytics: Expertise in analysis (both listed entries), Data Mgt. Integration, and DQ Dimensions & Rules. Solution Design: Expertise in solution monitoring & iteration. Stewardship: Expertise in advocacy & support. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Service Delivery Manager Leeds (x2-3 days remote-working per week) c£50,000 to £55,000 per year Plus excellent company benefits and incentives The Opportunity: Our industry-respected client is currently looking to attract a Service Delivery/IT Operations Manager for their Leeds based IT team. You will have an excellent understanding of ITIL practices and service management frameworks, having operated across Incident, Problem, Change and Release management. The successful candidates will be playing a leading role within the organisation, ensuring consistent delivery across infrastructure, applications and end-user support focused on outstanding customer service at all times. Skills and Experience: Strong experience working in a Service Delivery or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage senior level stakeholders and end-clients Role and Responsibilities: Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications and end-user support Ensure timely resolution of incidents and problems Lead root cause analysis and implement preventative measures Collaborate with Programme Delivery and Change teams to ensure smooth transitions and minimal disruption to services Identify opportunities to enhance service delivery, reduce costs and improve user experience Applications: Please contact James here at ISR to learn more about our client leading the way in developing the next generation of transport mobility through innovation and transformational technology
06/10/2025
Full time
Service Delivery Manager Leeds (x2-3 days remote-working per week) c£50,000 to £55,000 per year Plus excellent company benefits and incentives The Opportunity: Our industry-respected client is currently looking to attract a Service Delivery/IT Operations Manager for their Leeds based IT team. You will have an excellent understanding of ITIL practices and service management frameworks, having operated across Incident, Problem, Change and Release management. The successful candidates will be playing a leading role within the organisation, ensuring consistent delivery across infrastructure, applications and end-user support focused on outstanding customer service at all times. Skills and Experience: Strong experience working in a Service Delivery or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage senior level stakeholders and end-clients Role and Responsibilities: Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications and end-user support Ensure timely resolution of incidents and problems Lead root cause analysis and implement preventative measures Collaborate with Programme Delivery and Change teams to ensure smooth transitions and minimal disruption to services Identify opportunities to enhance service delivery, reduce costs and improve user experience Applications: Please contact James here at ISR to learn more about our client leading the way in developing the next generation of transport mobility through innovation and transformational technology
Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies: 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm
04/10/2025
Contractor
Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies: 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm
Service Desk Manager 12 Month Contract Location: Gloucester (Onsite Full Time) Rate: £300 - £350 per day (Inside IR35) We are looking to recruit a Service Desk Manager on an initial 12 month contract for a technology driven public sector organisation based in Gloucester. This is an excellent opportunity for an experienced IT Service Desk/Helpdesk Manager seeking a role that will contribute to real change in the community. The Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. The role oversees incident and request handling, drives service improvements, and maintains documentation, policies, and procedures. The manager will also support service transition, financial planning, and liaise with internal teams and third-party suppliers. Key Responsibilities Lead, support, mentor, and develop the Service Desk team to deliver effective customer support. Oversee daily operations, manage high-priority incidents, and ensure timely resolution of requests. Develop and monitor service desk KPIs and SLAs; provide regular performance reports. Maintain and refine service desk processes and documentation. Collaborate with other ICT teams, project managers, and suppliers to ensure successful service transition. Manage feedback, analyse root causes of incidents, and implement service improvement plans. Monitor and manage costs associated with service delivery. Maintain security standards and ensure information confidentiality. Duties and Tasks Ensure adherence to incident management and escalation procedures. Proactively resolve system problems; investigate patterns and trends to prevent recurrence. Manage service catalogues and ensure all supported services are documented and current. Monitor performance metrics and recommend improvements to enhance service efficiency. Conduct capacity planning, forecasting, and system performance analysis. Provide coaching, performance feedback, and on-the-job training to staff. Facilitate communication across stakeholders and act as a single point of contact for escalations. Coordinate configuration changes, system upgrades, and maintenance with minimal service disruption. Maintain strong compliance with ITIL and IT Service Management (ITSM) best practices. Skills and Experience Strong experience managing a busy ICT service desk in a multi-channel environment. Knowledge of IFS Assyst (ITSM) - desirable In-depth understanding of ITIL processes and service desk software/tools. Ability to lead teams, manage resources, and drive performance improvements. Excellent interpersonal, problem-solving, and communication skills. Capable of working under broad direction and taking full ownership of objectives. Demonstrates ethical thinking, innovation, and customer-focus. Experience working with incident and problem management, service transitions, and continuous improvement.
03/10/2025
Contractor
Service Desk Manager 12 Month Contract Location: Gloucester (Onsite Full Time) Rate: £300 - £350 per day (Inside IR35) We are looking to recruit a Service Desk Manager on an initial 12 month contract for a technology driven public sector organisation based in Gloucester. This is an excellent opportunity for an experienced IT Service Desk/Helpdesk Manager seeking a role that will contribute to real change in the community. The Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. The role oversees incident and request handling, drives service improvements, and maintains documentation, policies, and procedures. The manager will also support service transition, financial planning, and liaise with internal teams and third-party suppliers. Key Responsibilities Lead, support, mentor, and develop the Service Desk team to deliver effective customer support. Oversee daily operations, manage high-priority incidents, and ensure timely resolution of requests. Develop and monitor service desk KPIs and SLAs; provide regular performance reports. Maintain and refine service desk processes and documentation. Collaborate with other ICT teams, project managers, and suppliers to ensure successful service transition. Manage feedback, analyse root causes of incidents, and implement service improvement plans. Monitor and manage costs associated with service delivery. Maintain security standards and ensure information confidentiality. Duties and Tasks Ensure adherence to incident management and escalation procedures. Proactively resolve system problems; investigate patterns and trends to prevent recurrence. Manage service catalogues and ensure all supported services are documented and current. Monitor performance metrics and recommend improvements to enhance service efficiency. Conduct capacity planning, forecasting, and system performance analysis. Provide coaching, performance feedback, and on-the-job training to staff. Facilitate communication across stakeholders and act as a single point of contact for escalations. Coordinate configuration changes, system upgrades, and maintenance with minimal service disruption. Maintain strong compliance with ITIL and IT Service Management (ITSM) best practices. Skills and Experience Strong experience managing a busy ICT service desk in a multi-channel environment. Knowledge of IFS Assyst (ITSM) - desirable In-depth understanding of ITIL processes and service desk software/tools. Ability to lead teams, manage resources, and drive performance improvements. Excellent interpersonal, problem-solving, and communication skills. Capable of working under broad direction and taking full ownership of objectives. Demonstrates ethical thinking, innovation, and customer-focus. Experience working with incident and problem management, service transitions, and continuous improvement.
Purpose of the Job: Design, build, and maintain robust data systems and pipelines that support data storage, processing, and analysis on the Cloud. Work with large datasets, ensuring data quality, scalability, and performance, while collaborating. closely with data scientists, analysts, and other engineering teams to understand their data needs and provide them with high-quality, accessible data. They are responsible for ensuring that the underlying data infrastructure supports the organizations broader data and business goals, enabling more effective data-driven decision-making. Key Accountabilities: Design and implement scalable, efficient, and secure data architectures, ensuring optimal data flow across systems in order to achieve high service levels of support, maintenance and development You will own development and change projects to ensure requirements are met in the most cost-effective manner while minimising associated risk to expected standards. Responsibly for cloud data platform development, data modelling, shaping and technical planning You will be a mentor among the owning decision making and evaluation of requirement suitability, facilitate reliable estimates, technical project management, stakeholder management with a project Ensure that resource requirements are understood and planned/estimated effectively against demand, including identification of additional temporary resource capability within projects Maintain appropriate process procedures, compliance and service level monitoring, performance reporting and vendor management. Implementing best practices around data security, privacy, and compliance for the teams compliance with cyber security and data protection and supporting along with BI lead Strong stakeholder management will be required for maintaining relationships with our business users to clarify and influence requirements. Including liaising with internal business departments and functions to manage the service level expected from the data team. Collaborating with external organisations and third-party software/service suppliers for ongoing support, maintenance and development of systems. You will be able to demonstrate you are quality focused to ensure that they solutions are built to an appropriate standard whilst being balanced with a drive to deliver against tight deadlines. Support in developing and implementing best practices and process across the team along with BI lead. Influence the evolution of business and system requirements and contribute to the design of technical solutions to feed a delivery pipeline that increasingly employs Agile methods such as SCRUM and Kanban You will be required to develop unit tested code and then support test cycles including post implementation validation. You will be required to contribute to the transition into service and ongoing support of the applications in the area which provides the opportunity to reduce technical debt and rationalise our technical footprint Mentor data engineers, supporting their professional growth and development Outcome, Results and Key Performance Indicators: Delivery of projects to expected timely, cost and quality standards Excellent levels of application availability and resilience as required by business operations. Necessary governance and control requirements defined - design, code and test standards and guidelines. Ensure data systems comply with necessary governance and control requirements. Internally-developed data solutions are fit for purpose and fit correctly within the data architecture. Built and tested to user requirements, performing to defined performance and capacity requirements. Company data is secure, accurate, maintained and available according to requirements. Technical risks and issues correctly mitigated and managed on Projects and Production support. High quality software delivered in to production - zero critical and high defects before production release. Dimensions of Job: This role is part of a well-established data team, the role offers a great opportunity for the right candidate to hone their modern data management skills in a friendly and supportive environment. This role requires attendance to a Leeds based office as often as needed with a minimum 2 days a week. Able to work effectively as part of a remote team. A great opportunity for a motivated data engineer seeking a new opportunity with a friendly, newly formed data team and able to contribute to the team's growth with their technical expertise Key Relationships: Internal: Wider technical teams (including apps, test, dev ops and more), Project managers, business SME's, data teams and communities , Data scientists, BI Lead, Head of Data External: software & service suppliers, consultants. Knowledge and Skills: Knowledge - Broad data management technical knowledge so as to be able to work across full data cycle. - Proven Experience working with AWS data technologies (S3, Redshift, Glue, Lambda, Lake formation, Cloud Formation), GitHub, CI/CD - Coding experience in Apache Spark, Iceberg or Python (Pandas) - Experience in change and release management. - Experience in Database Warehouse design and data modelling - Experience managing Data Migration projects. - Cloud data platform development and deployment. - Experience of performance tuning in a variery of database settings. - Experience of Infrastructure as code practises. - Proven ability to organise and produce work within deadlines. Skills - Good project and people management skills. - Excellent data development skills. - Excellent data manipulation and analysis skills using a variety of tools including SQL, Phyton, AWS services and the MSBI stack. - Ability to prioritise and be flexible to change those priorities at short notice. - Commercial acumen. - Able to demonstrate a practical approach to problem solving. - Able to provide appropriate and understandable data to a wide ranging audience. - Well-developed and professional communication skills. - Strong analytical skills - ability to create models and analyse data in order to solve complex problems or reinforce commercial decisions. - Able to understand business processes and how this is achieved/influenced by technology. - Must be able to work as part of a collaborative team to solve problems and assist other colleagues. - Ability to learn new technologies, programs and procedures. Technical Essentials: - Expertise across data warehouse and ETL/ ELT development in AWS preferred with experience in the following: - Strong experience in some of the AWS services like Redshift, Lambda,S3,Step Functions, Batch, Cloud formation, Lake Formation, Code Build, CI/CD, GitHub, IAM, SQS, SNS, Aurora DB - Good experience with DBT, Apache Iceberg, Docker, Microsoft BI stack (nice to have) - Experience in data warehouse design (Kimball and lake house, medallion and data vault) is a definite preference as is knowledge of other data tools and programming languages such as Python & Spark and Strong SQL experience. - Experience is building Data lake and building CI/CD data pipelines - A candidate is expected to understand and can demonstrate experience across the delivery lifecycle and understand both Agile and Waterfall methods and when to apply these. Experience: This position requires several years of practical experience in a similar environment. We require a good balance of technical and personal/softer skills so successful candidates can be fully effective immediately. - Proven experience in developing, delivering and maintaining tactical and enterprise data management solutions. - Proven experience in delivering data solutions using cloud platform tools. - Proven experience in assessing the impact of proposed changes on production solutions. - Proven experience in managing and developing a team of technical experts to deliver business outcomes and meet performance criteria. - Exposure to Energy markets, Energy Supply industry sector - Developing and implementing operational processes and procedures.
02/10/2025
Full time
Purpose of the Job: Design, build, and maintain robust data systems and pipelines that support data storage, processing, and analysis on the Cloud. Work with large datasets, ensuring data quality, scalability, and performance, while collaborating. closely with data scientists, analysts, and other engineering teams to understand their data needs and provide them with high-quality, accessible data. They are responsible for ensuring that the underlying data infrastructure supports the organizations broader data and business goals, enabling more effective data-driven decision-making. Key Accountabilities: Design and implement scalable, efficient, and secure data architectures, ensuring optimal data flow across systems in order to achieve high service levels of support, maintenance and development You will own development and change projects to ensure requirements are met in the most cost-effective manner while minimising associated risk to expected standards. Responsibly for cloud data platform development, data modelling, shaping and technical planning You will be a mentor among the owning decision making and evaluation of requirement suitability, facilitate reliable estimates, technical project management, stakeholder management with a project Ensure that resource requirements are understood and planned/estimated effectively against demand, including identification of additional temporary resource capability within projects Maintain appropriate process procedures, compliance and service level monitoring, performance reporting and vendor management. Implementing best practices around data security, privacy, and compliance for the teams compliance with cyber security and data protection and supporting along with BI lead Strong stakeholder management will be required for maintaining relationships with our business users to clarify and influence requirements. Including liaising with internal business departments and functions to manage the service level expected from the data team. Collaborating with external organisations and third-party software/service suppliers for ongoing support, maintenance and development of systems. You will be able to demonstrate you are quality focused to ensure that they solutions are built to an appropriate standard whilst being balanced with a drive to deliver against tight deadlines. Support in developing and implementing best practices and process across the team along with BI lead. Influence the evolution of business and system requirements and contribute to the design of technical solutions to feed a delivery pipeline that increasingly employs Agile methods such as SCRUM and Kanban You will be required to develop unit tested code and then support test cycles including post implementation validation. You will be required to contribute to the transition into service and ongoing support of the applications in the area which provides the opportunity to reduce technical debt and rationalise our technical footprint Mentor data engineers, supporting their professional growth and development Outcome, Results and Key Performance Indicators: Delivery of projects to expected timely, cost and quality standards Excellent levels of application availability and resilience as required by business operations. Necessary governance and control requirements defined - design, code and test standards and guidelines. Ensure data systems comply with necessary governance and control requirements. Internally-developed data solutions are fit for purpose and fit correctly within the data architecture. Built and tested to user requirements, performing to defined performance and capacity requirements. Company data is secure, accurate, maintained and available according to requirements. Technical risks and issues correctly mitigated and managed on Projects and Production support. High quality software delivered in to production - zero critical and high defects before production release. Dimensions of Job: This role is part of a well-established data team, the role offers a great opportunity for the right candidate to hone their modern data management skills in a friendly and supportive environment. This role requires attendance to a Leeds based office as often as needed with a minimum 2 days a week. Able to work effectively as part of a remote team. A great opportunity for a motivated data engineer seeking a new opportunity with a friendly, newly formed data team and able to contribute to the team's growth with their technical expertise Key Relationships: Internal: Wider technical teams (including apps, test, dev ops and more), Project managers, business SME's, data teams and communities , Data scientists, BI Lead, Head of Data External: software & service suppliers, consultants. Knowledge and Skills: Knowledge - Broad data management technical knowledge so as to be able to work across full data cycle. - Proven Experience working with AWS data technologies (S3, Redshift, Glue, Lambda, Lake formation, Cloud Formation), GitHub, CI/CD - Coding experience in Apache Spark, Iceberg or Python (Pandas) - Experience in change and release management. - Experience in Database Warehouse design and data modelling - Experience managing Data Migration projects. - Cloud data platform development and deployment. - Experience of performance tuning in a variery of database settings. - Experience of Infrastructure as code practises. - Proven ability to organise and produce work within deadlines. Skills - Good project and people management skills. - Excellent data development skills. - Excellent data manipulation and analysis skills using a variety of tools including SQL, Phyton, AWS services and the MSBI stack. - Ability to prioritise and be flexible to change those priorities at short notice. - Commercial acumen. - Able to demonstrate a practical approach to problem solving. - Able to provide appropriate and understandable data to a wide ranging audience. - Well-developed and professional communication skills. - Strong analytical skills - ability to create models and analyse data in order to solve complex problems or reinforce commercial decisions. - Able to understand business processes and how this is achieved/influenced by technology. - Must be able to work as part of a collaborative team to solve problems and assist other colleagues. - Ability to learn new technologies, programs and procedures. Technical Essentials: - Expertise across data warehouse and ETL/ ELT development in AWS preferred with experience in the following: - Strong experience in some of the AWS services like Redshift, Lambda,S3,Step Functions, Batch, Cloud formation, Lake Formation, Code Build, CI/CD, GitHub, IAM, SQS, SNS, Aurora DB - Good experience with DBT, Apache Iceberg, Docker, Microsoft BI stack (nice to have) - Experience in data warehouse design (Kimball and lake house, medallion and data vault) is a definite preference as is knowledge of other data tools and programming languages such as Python & Spark and Strong SQL experience. - Experience is building Data lake and building CI/CD data pipelines - A candidate is expected to understand and can demonstrate experience across the delivery lifecycle and understand both Agile and Waterfall methods and when to apply these. Experience: This position requires several years of practical experience in a similar environment. We require a good balance of technical and personal/softer skills so successful candidates can be fully effective immediately. - Proven experience in developing, delivering and maintaining tactical and enterprise data management solutions. - Proven experience in delivering data solutions using cloud platform tools. - Proven experience in assessing the impact of proposed changes on production solutions. - Proven experience in managing and developing a team of technical experts to deliver business outcomes and meet performance criteria. - Exposure to Energy markets, Energy Supply industry sector - Developing and implementing operational processes and procedures.
IT Service Delivery Manager - Mergers & Acquisitions 80,000 - 90,000 A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact. Key Responsibilities Lead a specialist M&A IT team Own end-to-end IT delivery during acquisitions: due diligence to post-integration Assess target company IT environments, risks and compatibility Create and manage IT integration/separation plans, including TSAs and roadmaps Oversee data migration, infrastructure alignment and app rationalisation Ensure uninterrupted IT services and maintain high SLA performance Manage IT incidents, requests, changes and problems (ITIL framework) Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) Coordinate with external vendors and manage service contracts Ensure regulatory, legal and cybersecurity compliance during transitions Capture lessons learned and improve playbooks for future M&A initiatives Support change management, onboarding and documentation across projects Requirements Extensive experience in IT service delivery/operations within M&A environments Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) Experience with complex IT integrations, carve-outs and cloud migrations Excellent stakeholder and vendor management skills PRINCE2 or equivalent project management expertise Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity) Ideally ITIL v4 Intermediate+ certified Background in infrastructure, enterprise architecture or transformation will be highly favoured London based (initially 4 days per week onsite, dropping to 3 once passed probation)
01/10/2025
Full time
IT Service Delivery Manager - Mergers & Acquisitions 80,000 - 90,000 A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact. Key Responsibilities Lead a specialist M&A IT team Own end-to-end IT delivery during acquisitions: due diligence to post-integration Assess target company IT environments, risks and compatibility Create and manage IT integration/separation plans, including TSAs and roadmaps Oversee data migration, infrastructure alignment and app rationalisation Ensure uninterrupted IT services and maintain high SLA performance Manage IT incidents, requests, changes and problems (ITIL framework) Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) Coordinate with external vendors and manage service contracts Ensure regulatory, legal and cybersecurity compliance during transitions Capture lessons learned and improve playbooks for future M&A initiatives Support change management, onboarding and documentation across projects Requirements Extensive experience in IT service delivery/operations within M&A environments Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) Experience with complex IT integrations, carve-outs and cloud migrations Excellent stakeholder and vendor management skills PRINCE2 or equivalent project management expertise Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity) Ideally ITIL v4 Intermediate+ certified Background in infrastructure, enterprise architecture or transformation will be highly favoured London based (initially 4 days per week onsite, dropping to 3 once passed probation)
Business Change Manager FTC - Manchester - 2/3 days a Week on Site Location : Greater Manchester (Hybrid Working Available) Contract Type: 6 Month FTC We're seeking a highly motivated Business Change Manager to lead the successful planning, delivery, and adoption of strategic change initiatives across a large public sector organisation. About the Role As Business Change Manager, you'll play a pivotal role in delivering transformational programmes that enhance customer experience and operational efficiency. You'll work closely with cross-functional teams to ensure change initiatives are delivered on time, within budget, and with lasting impact. You'll be a key advocate for change, building strong relationships with stakeholders at all levels and shaping communications to engage diverse audiences. Your leadership will help embed new ways of working, support organisational readiness, and ensure a smooth transition to business-as-usual. Key Responsibilities * Lead stakeholder engagement and promote a culture of collaboration. * Develop and execute change action plans aligned with strategic objectives. * Create compelling narratives to support adoption and benefit realisation. * Deliver tailored communications and readiness assessments. * Support implementation and continuous improvement through feedback and insights. * Champion organisational learning and build change capability across teams. About You * A graduate qualification and a recognised change management certification or equivalent experience. * Proven experience delivering change in large, customer-facing environments. * Strong knowledge of change management frameworks, benefits realisation, and organisational design. * Excellent communication and interpersonal skills, with the ability to influence and inspire. * A proactive, resilient approach to driving change and embedding new practices. What We Offer * A collaborative and inclusive working culture. * Opportunities for professional development and career progression. * Flexible working arrangements. * A chance to make a real impact in a forward-thinking organisation. The closing date for applicants for this role is: 15th September 2025
04/09/2025
Business Change Manager FTC - Manchester - 2/3 days a Week on Site Location : Greater Manchester (Hybrid Working Available) Contract Type: 6 Month FTC We're seeking a highly motivated Business Change Manager to lead the successful planning, delivery, and adoption of strategic change initiatives across a large public sector organisation. About the Role As Business Change Manager, you'll play a pivotal role in delivering transformational programmes that enhance customer experience and operational efficiency. You'll work closely with cross-functional teams to ensure change initiatives are delivered on time, within budget, and with lasting impact. You'll be a key advocate for change, building strong relationships with stakeholders at all levels and shaping communications to engage diverse audiences. Your leadership will help embed new ways of working, support organisational readiness, and ensure a smooth transition to business-as-usual. Key Responsibilities * Lead stakeholder engagement and promote a culture of collaboration. * Develop and execute change action plans aligned with strategic objectives. * Create compelling narratives to support adoption and benefit realisation. * Deliver tailored communications and readiness assessments. * Support implementation and continuous improvement through feedback and insights. * Champion organisational learning and build change capability across teams. About You * A graduate qualification and a recognised change management certification or equivalent experience. * Proven experience delivering change in large, customer-facing environments. * Strong knowledge of change management frameworks, benefits realisation, and organisational design. * Excellent communication and interpersonal skills, with the ability to influence and inspire. * A proactive, resilient approach to driving change and embedding new practices. What We Offer * A collaborative and inclusive working culture. * Opportunities for professional development and career progression. * Flexible working arrangements. * A chance to make a real impact in a forward-thinking organisation. The closing date for applicants for this role is: 15th September 2025
At Thames Water, we make a daily difference to our 16 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. We deliver life's essential service so our customers, communities and the environment can thrive.
As the UK’s largest water company, we are taking action for a new world of water - fixing the problems of today and building resilience for tomorrow. In digital transformation, this means leveraging data and technology to transform our organisational capability, drive innovation and deliver impactful change to our customers, communities and the environment.
Building on industry recognised innovation, we continue to push new boundaries in how data underpins and drives our business forward in both our day-to-day processes as well as strategic planning and decision making. As the Digital lead responsible for defining and delivering new data solutions to support our Asset Operations and Capital
Delivery functions, you will bring experience of having led enterprise-wide data transformation programmes, defining roadmaps of change and success with C-Suite stakeholders and, ideally, understand and appreciate how to operate in a heavily regulated industry. Experience with Microsoft, SAP, Oracle or similar enterprise-level data platforms will be essential, and experience with intelligent automation and robotic tools is desirable.
What you’ll be doing as a Programme Manager - Data Transformation
As a Programme Manager, your role encompasses several critical tasks. You are entrusted with both overseeing sub-portfolios of work and delivering significant technology and business change initiatives that propel Thames’ progress toward achieving business area goals and desired outcomes. Here are the key aspects of your responsibility:
Leadership and Coordination: You have direct line management responsibilities in managing project management teams across a programme/sub-portfolio. Also, you will lead both internal teams and third-party collaborators, employing a combination of line management and matrix management approaches.
Stakeholder Management: You will be a great stakeholder manager who can work collaboratively and influence a wide range of stakeholders up to and including the executive level.
Goal Achievement: Your primary objective is to ensure successful outcomes that align with business priorities. This involves meeting project/programme and sub-portfolio level goals within specified timelines, adhering to budget constraints, and maintaining alignment with the scope.
Effective Transition: As a project/programme within a sub-portfolio nears completion, you will ensure a smooth transition into service. This involves seamless integration of any project deliverables into the operational environment.
Financial and Commercial Acumen: Given the collaborative nature of your role, financial and commercial expertise is essential. You will work closely with our digital colleagues, supplier and finance teams to optimise project resources and costs. Costs must account for both delivery and running costs. Leading the development of business cases.
Domain Advantage: While not mandatory, experience in utilities or water-related projects would be advantageous. We are looking for programme managers with a wide range of experience who can bring this to their delivery at Thames Water.
Base Location: Clearwater Court, Reading - Hybrid.
Working Pattern: Full Time.
What you should bring to the role
Essential:
Significant experience in Digital / IT programme management delivery role, managing complex projects with multiple internal and external stakeholders/third parties.
Experience in financial management up to £10m per annum.
Experience in delivering data programmes. (Data warehouses, BI reporting, Data Insights, RPA/Intelligent Automation)
Experience with Microsoft, SAP, Oracle or similar enterprise-level data platforms
Line management experience.
Delivery of IT projects involving the management of third-party suppliers.
SAFe Practitioner, Scrum Master or equivalent.
PRINCE 2 Practitioner or equivalent.
Experience of working with different delivery methodologies i.e. Agile, Waterfall.
Desirable:
Experience with intelligent automation and robotic tools.
Development /management of SOWs/third-party suppliers and supplier management.
Management of platform replacements involving significant business change.
Ability to challenge the supplier's cost.
Exposure to Lean methodology.
What’s in it for you?
Competitive salary between £80,000 - £90,000 per annum, depending on experience.
Annual Leave 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
Car Allowance.
Annual Bonus.
Private Medical Health Care.
Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
Personal Medical Assessments – Open to all once a year.
Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Find out more about our benefits and perks
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment
01/06/2025
At Thames Water, we make a daily difference to our 16 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. We deliver life's essential service so our customers, communities and the environment can thrive.
As the UK’s largest water company, we are taking action for a new world of water - fixing the problems of today and building resilience for tomorrow. In digital transformation, this means leveraging data and technology to transform our organisational capability, drive innovation and deliver impactful change to our customers, communities and the environment.
Building on industry recognised innovation, we continue to push new boundaries in how data underpins and drives our business forward in both our day-to-day processes as well as strategic planning and decision making. As the Digital lead responsible for defining and delivering new data solutions to support our Asset Operations and Capital
Delivery functions, you will bring experience of having led enterprise-wide data transformation programmes, defining roadmaps of change and success with C-Suite stakeholders and, ideally, understand and appreciate how to operate in a heavily regulated industry. Experience with Microsoft, SAP, Oracle or similar enterprise-level data platforms will be essential, and experience with intelligent automation and robotic tools is desirable.
What you’ll be doing as a Programme Manager - Data Transformation
As a Programme Manager, your role encompasses several critical tasks. You are entrusted with both overseeing sub-portfolios of work and delivering significant technology and business change initiatives that propel Thames’ progress toward achieving business area goals and desired outcomes. Here are the key aspects of your responsibility:
Leadership and Coordination: You have direct line management responsibilities in managing project management teams across a programme/sub-portfolio. Also, you will lead both internal teams and third-party collaborators, employing a combination of line management and matrix management approaches.
Stakeholder Management: You will be a great stakeholder manager who can work collaboratively and influence a wide range of stakeholders up to and including the executive level.
Goal Achievement: Your primary objective is to ensure successful outcomes that align with business priorities. This involves meeting project/programme and sub-portfolio level goals within specified timelines, adhering to budget constraints, and maintaining alignment with the scope.
Effective Transition: As a project/programme within a sub-portfolio nears completion, you will ensure a smooth transition into service. This involves seamless integration of any project deliverables into the operational environment.
Financial and Commercial Acumen: Given the collaborative nature of your role, financial and commercial expertise is essential. You will work closely with our digital colleagues, supplier and finance teams to optimise project resources and costs. Costs must account for both delivery and running costs. Leading the development of business cases.
Domain Advantage: While not mandatory, experience in utilities or water-related projects would be advantageous. We are looking for programme managers with a wide range of experience who can bring this to their delivery at Thames Water.
Base Location: Clearwater Court, Reading - Hybrid.
Working Pattern: Full Time.
What you should bring to the role
Essential:
Significant experience in Digital / IT programme management delivery role, managing complex projects with multiple internal and external stakeholders/third parties.
Experience in financial management up to £10m per annum.
Experience in delivering data programmes. (Data warehouses, BI reporting, Data Insights, RPA/Intelligent Automation)
Experience with Microsoft, SAP, Oracle or similar enterprise-level data platforms
Line management experience.
Delivery of IT projects involving the management of third-party suppliers.
SAFe Practitioner, Scrum Master or equivalent.
PRINCE 2 Practitioner or equivalent.
Experience of working with different delivery methodologies i.e. Agile, Waterfall.
Desirable:
Experience with intelligent automation and robotic tools.
Development /management of SOWs/third-party suppliers and supplier management.
Management of platform replacements involving significant business change.
Ability to challenge the supplier's cost.
Exposure to Lean methodology.
What’s in it for you?
Competitive salary between £80,000 - £90,000 per annum, depending on experience.
Annual Leave 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
Car Allowance.
Annual Bonus.
Private Medical Health Care.
Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
Personal Medical Assessments – Open to all once a year.
Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Find out more about our benefits and perks
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment
