IT Manager Glasgow Salary: £45k - £50k + KPI Bonus Please note: This role is entirely on site at a meat-processing facility, Monday to Friday Role Definition: As the IT Manager, be responsible for the management and development of the IT Support team, and support and oversee the site users of factory and office systems whilst ensuring the smooth running of all IT services across the site. You will lead, contribute and develop the local IT needs for each site whilst working alongside the respective site's senior management team and the 2nd site's support IT Team. Key responsibilities: Manage team objectives and conduct one to ones Ensure the relevant training and development plans are in place across the team Ensure that IT departments KPIs are met across the site Ensure effective relationships are built and maintained between all key stakeholders across the sites Ensure that all IT processes, procedures and change management policies are adhered to, to guarantee the smooth running of IT operations Manage the discovery, implementation and support of change/projects to the sites in conjunction with other teams across the business Responsible for overseeing the smooth running and operation of local IT Services whilst minimizing production down time by use of preventative measures Responsible for managing the production traceability systems and their components whilst delegating when necessary Commissioning of desktop, laptop and mobile devices Responsible for the day-to-day support of IT Services and ensure that the sites have a secure and resilient IT infrastructure Responsible for managing the life cycle of all site IT assets, from delivery to destruction Manage and maintain all IT hardware, software, and production-based systems Management of Backup, Antivirus, Proxy, Monitoring and Patching Contribute to developing and testing disaster recovery plans in line with business policy Manage and maintain a list of issues and ensure that they are resolved in a timely manner using our internal management systems and processes Accountable for the management of IT incidents and requests in accordance to agreed SLAs Management of the IT Supply chain including external suppliers and contractors Oversee and contribute to the continuous development of site IT documentation Lead on IT continuous improvement initiatives Out of hours support Requirements: BSc Degree is desirable within an IT discipline Qualifications in ITIL v3 or 4 are desirable Solid experience with networking principles including switch/Router configuration and cabling Solid experience of server management including updating and patching Experience with Microsoft 365 and productivity tools suite Excellent communication skills across all levels of the organizational structure Proven IT Management background and strong generalist IT experience Ability to lead and deliver on digital transformation initiatives High level of analytical and technical skill is required, which must be demonstrable through experience of introducing IT Services Experienced with Active Directory and domain management tools. Proven interpersonal skills, credible and the ability to influence others across all levels within the organization Efficiently troubleshoot/problem solve on-going issues or opportunities to streamline workflows Ability to lead on IT initiatives for continuous improvement
17/03/2026
Full time
IT Manager Glasgow Salary: £45k - £50k + KPI Bonus Please note: This role is entirely on site at a meat-processing facility, Monday to Friday Role Definition: As the IT Manager, be responsible for the management and development of the IT Support team, and support and oversee the site users of factory and office systems whilst ensuring the smooth running of all IT services across the site. You will lead, contribute and develop the local IT needs for each site whilst working alongside the respective site's senior management team and the 2nd site's support IT Team. Key responsibilities: Manage team objectives and conduct one to ones Ensure the relevant training and development plans are in place across the team Ensure that IT departments KPIs are met across the site Ensure effective relationships are built and maintained between all key stakeholders across the sites Ensure that all IT processes, procedures and change management policies are adhered to, to guarantee the smooth running of IT operations Manage the discovery, implementation and support of change/projects to the sites in conjunction with other teams across the business Responsible for overseeing the smooth running and operation of local IT Services whilst minimizing production down time by use of preventative measures Responsible for managing the production traceability systems and their components whilst delegating when necessary Commissioning of desktop, laptop and mobile devices Responsible for the day-to-day support of IT Services and ensure that the sites have a secure and resilient IT infrastructure Responsible for managing the life cycle of all site IT assets, from delivery to destruction Manage and maintain all IT hardware, software, and production-based systems Management of Backup, Antivirus, Proxy, Monitoring and Patching Contribute to developing and testing disaster recovery plans in line with business policy Manage and maintain a list of issues and ensure that they are resolved in a timely manner using our internal management systems and processes Accountable for the management of IT incidents and requests in accordance to agreed SLAs Management of the IT Supply chain including external suppliers and contractors Oversee and contribute to the continuous development of site IT documentation Lead on IT continuous improvement initiatives Out of hours support Requirements: BSc Degree is desirable within an IT discipline Qualifications in ITIL v3 or 4 are desirable Solid experience with networking principles including switch/Router configuration and cabling Solid experience of server management including updating and patching Experience with Microsoft 365 and productivity tools suite Excellent communication skills across all levels of the organizational structure Proven IT Management background and strong generalist IT experience Ability to lead and deliver on digital transformation initiatives High level of analytical and technical skill is required, which must be demonstrable through experience of introducing IT Services Experienced with Active Directory and domain management tools. Proven interpersonal skills, credible and the ability to influence others across all levels within the organization Efficiently troubleshoot/problem solve on-going issues or opportunities to streamline workflows Ability to lead on IT initiatives for continuous improvement
Job Title: Business Analyst - HR (ERP Programme) Grade: 9 Department: Finance & Resources - ERP Programme Team Location - Staffordshire - ST16 2DH Contract - 18 Months This role is Hybrid, however, there will be a requirement for a significant amount of office based working to support configuration and training throughout the project. Likely to be a minimum of 3 days per week, some weeks may be more than this as required by project. This role is to deliver the HR / Payroll aspects of a new system so significant experience from a HR persepctive is essential. Main Responsibilities As a key member of the programme team you will: -Ensure that business processes are mapped and reflect the needs of the business. -Analyse data to inform the ERP system design, identifying improvements to current processes. -Collaborate with key stakeholders to ensure that we are ready for the system design phase of the programme. -Compile data and insight from multiple sources. -Cleanse and improve data quality across our existing solutions -Attend and contribute to workshops mapping future requirements for the system design. -Manage communication between the project and key business users. Key Accountabilities: 1. Identify opportunities for process improvements in the new ERP solution, mapping the requirements and supporting the successful implementation delivery of these outcomes. 2. Developing and delivering business processes, and technical specifications that support policies and procedures in line with legislative and service requirements. 3. Providing system advice and guidance to end users across service areas, including investigation, problem resolution and all aspects of training on the ERP system. 4. Communicate, engage and support the change champions, including coordination and chairing at meetings/forums, acting as a central point to identify improvement and resolve ongoing user issues. 5. Coordinate and undertake system design as part of the ERP implementation Programme Team. 6. Manage process delivery timelines, ensuring timely delivery without compromising quality. 7. Leading and providing specialist advice to Subject Matter Experts on ERP functionality and its impact on a diverse range of business management issues across a range of service areas. 8. Maintain documentation procedures to ensure that services are fully understood, and sustainable, ensuring that any changes made through the implementation programme are reflected. 9. Ensure that all those involved in the training of the new ERP solution are set up correctly and that training is coordinated to ensure the programme meets its outcomes. 10. To undertake any other duties required within the ERP Programme, which are commensurate with the grading of the post. The Ideal Candidate You'll have: - a sound understanding of working with various data sources. -have experience of using tools to produce process maps. -have the ability to translate policies and procedures into system and process improvements -have good communication skills -be confident in working with a range of people and in presenting information to different audiences -be organised and calm under pressure. -be interested in systems and change. About the Service Finance and Resources Finance and Resources provide the council with a range of support services including Finance, People Services, Law and Democracy and Commercial and Assets. The Finance section carries out a range of duties from paying creditors, receiving and banking income, the setting of budgets and medium-term financial plans, to managing the council's pension fund and its administration as well as providing an internal audit function and risk management and insurance services. People Services carry out a range of functions including People operations, advice and guidance, policy development, learning and organisational development, pay and reward, talent and resourcing, service and system improvement, people data and analytics and Health, Safety and Wellbeing. The service is responsible for the council's financial systems and HR systems and payroll services, financial governance frameworks and for providing financial advice to councilors, officers and partners. About the ERP Programme As part of Staffordshire County Council's delivery plan for 2026 - 2028 we are embarking on an exciting project to replace our current Finance and HR & Payroll solutions with a single platform Enterprise Resource Planning solution. The new system will: replace the Centros Finance solution enabling the council to pay suppliers, bill customers, receive and bank income, set budgets and medium-term financial plans using an intuitive user interface enable suppliers and customers to manage their data and transact with the council using a self-service portal replace the current My HR solution enabling employees quick access to view and change their data and managers access to their employees and enhanced reporting capabilities provide all users with a single log-in to the solution reducing the current maximum of 5 separate log-ins to access our business solutions provide essential information for performance management reporting, including statutory requirements across finance and HR The project will be working closely with colleagues and schools to configure the new system, migrate their data from existing solutions, facilitate the development of effective processes and support the council to be prepared for new ways of working and LGR. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
16/03/2026
Contractor
Job Title: Business Analyst - HR (ERP Programme) Grade: 9 Department: Finance & Resources - ERP Programme Team Location - Staffordshire - ST16 2DH Contract - 18 Months This role is Hybrid, however, there will be a requirement for a significant amount of office based working to support configuration and training throughout the project. Likely to be a minimum of 3 days per week, some weeks may be more than this as required by project. This role is to deliver the HR / Payroll aspects of a new system so significant experience from a HR persepctive is essential. Main Responsibilities As a key member of the programme team you will: -Ensure that business processes are mapped and reflect the needs of the business. -Analyse data to inform the ERP system design, identifying improvements to current processes. -Collaborate with key stakeholders to ensure that we are ready for the system design phase of the programme. -Compile data and insight from multiple sources. -Cleanse and improve data quality across our existing solutions -Attend and contribute to workshops mapping future requirements for the system design. -Manage communication between the project and key business users. Key Accountabilities: 1. Identify opportunities for process improvements in the new ERP solution, mapping the requirements and supporting the successful implementation delivery of these outcomes. 2. Developing and delivering business processes, and technical specifications that support policies and procedures in line with legislative and service requirements. 3. Providing system advice and guidance to end users across service areas, including investigation, problem resolution and all aspects of training on the ERP system. 4. Communicate, engage and support the change champions, including coordination and chairing at meetings/forums, acting as a central point to identify improvement and resolve ongoing user issues. 5. Coordinate and undertake system design as part of the ERP implementation Programme Team. 6. Manage process delivery timelines, ensuring timely delivery without compromising quality. 7. Leading and providing specialist advice to Subject Matter Experts on ERP functionality and its impact on a diverse range of business management issues across a range of service areas. 8. Maintain documentation procedures to ensure that services are fully understood, and sustainable, ensuring that any changes made through the implementation programme are reflected. 9. Ensure that all those involved in the training of the new ERP solution are set up correctly and that training is coordinated to ensure the programme meets its outcomes. 10. To undertake any other duties required within the ERP Programme, which are commensurate with the grading of the post. The Ideal Candidate You'll have: - a sound understanding of working with various data sources. -have experience of using tools to produce process maps. -have the ability to translate policies and procedures into system and process improvements -have good communication skills -be confident in working with a range of people and in presenting information to different audiences -be organised and calm under pressure. -be interested in systems and change. About the Service Finance and Resources Finance and Resources provide the council with a range of support services including Finance, People Services, Law and Democracy and Commercial and Assets. The Finance section carries out a range of duties from paying creditors, receiving and banking income, the setting of budgets and medium-term financial plans, to managing the council's pension fund and its administration as well as providing an internal audit function and risk management and insurance services. People Services carry out a range of functions including People operations, advice and guidance, policy development, learning and organisational development, pay and reward, talent and resourcing, service and system improvement, people data and analytics and Health, Safety and Wellbeing. The service is responsible for the council's financial systems and HR systems and payroll services, financial governance frameworks and for providing financial advice to councilors, officers and partners. About the ERP Programme As part of Staffordshire County Council's delivery plan for 2026 - 2028 we are embarking on an exciting project to replace our current Finance and HR & Payroll solutions with a single platform Enterprise Resource Planning solution. The new system will: replace the Centros Finance solution enabling the council to pay suppliers, bill customers, receive and bank income, set budgets and medium-term financial plans using an intuitive user interface enable suppliers and customers to manage their data and transact with the council using a self-service portal replace the current My HR solution enabling employees quick access to view and change their data and managers access to their employees and enhanced reporting capabilities provide all users with a single log-in to the solution reducing the current maximum of 5 separate log-ins to access our business solutions provide essential information for performance management reporting, including statutory requirements across finance and HR The project will be working closely with colleagues and schools to configure the new system, migrate their data from existing solutions, facilitate the development of effective processes and support the council to be prepared for new ways of working and LGR. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Job Description: We are seeking a highly experienced STIBO STEP Developer with strong expertise in implementing and supporting Stibo Systems STEP (MDM/PIM) solutions within the Hospitality industry . The ideal candidate will have deep experience in managing and governing master data across hospitality ecosystems including: Hotel properties and locations Rooms and amenities Food and beverage catalogs Service offerings Vendor and supplier data Digital assets (images, menus, promotional content) Customer and loyalty-related product data This role requires both strong technical STIBO skills and a clear understanding of hospitality business processes. Key Responsibilities STIBO STEP Development Design and implement STEP data models tailored for hospitality master data Configure object types such as: Hotel properties Room categories Service packages FandB products Amenities Seasonal promotions Develop and maintain: Business rules (JavaScript-based) Workflow processes for product/service approvals Data validation and quality rules Matching and deduplication logic Hospitality-Focused Responsibilities Enable centralized product/service data for: Booking platforms Property Management Systems (PMS) Revenue Management Systems (RMS) POS systems Website and mobile apps Support multi-property and multi-brand data hierarchies Manage localization (multi-language, multi-currency support) Support seasonal and promotional catalog updates Enable syndication to OTAs (Online Travel Agencies) Maintain regulatory compliance data (food labeling, regional regulations) Integration and Technical Develop inbound/outbound interfaces between STEP and: PMS (Opera, etc.) ERP systems CRM and loyalty platforms E-commerce and booking engines Digital Asset Management systems Work with REST/SOAP APIs, XML, JSON, CSV Build custom extensions using Java Optimize performance for high-volume hospitality data Required Technical Skills Core STIBO Expertise 5+ years hands-on experience with Stibo STEP Strong knowledge of: Data modeling (hierarchies, classifications) Workflow configuration Business rule scripting Import/Export manager Event processors Experience in: Data quality frameworks Survivorship rules Reference data management Programming and Integration Strong in Java and JavaScript Experience with: REST and SOAP web services SQL XML/JSON processing Middleware exposure (MuleSoft, Boomi, Informatica) preferred Infrastructure Experience with Oracle / SQL Server Linux/Unix environment knowledge CI/CD and Git Experience with STEP SaaS/Cloud deployments preferred Hospitality Domain Experience Experience working with: Hotel chains / hospitality groups Multi-property enterprise data environments Food and Beverage product data management Understanding of: Property Management Systems (PMS) Reservation and booking ecosystems Rate plans and room inventory models Seasonal pricing structures Hospitality regulatory compliance Exposure to OTA integrations and digital distribution Soft Skills Strong stakeholder management with hospitality business teams Ability to translate hotel operations requirements into MDM solutions Experience working with global, distributed property teams Strong communication and documentation skills Experience mentoring junior team members Nice to Have Experience with: Data governance programs in hospitality Cloud platforms (Azure/AWS) Multi-brand enterprise hospitality environments STIBO certification Experience supporting global hotel chains Educational Qualifications Bachelor's or Master's degree in Computer Science, IT, or related field Key Competencies Enterprise Master Data Management Hospitality product and service data governance Multi-brand and multi-property hierarchy management Integration architecture Data quality and compliance management
16/03/2026
Contractor
Job Description: We are seeking a highly experienced STIBO STEP Developer with strong expertise in implementing and supporting Stibo Systems STEP (MDM/PIM) solutions within the Hospitality industry . The ideal candidate will have deep experience in managing and governing master data across hospitality ecosystems including: Hotel properties and locations Rooms and amenities Food and beverage catalogs Service offerings Vendor and supplier data Digital assets (images, menus, promotional content) Customer and loyalty-related product data This role requires both strong technical STIBO skills and a clear understanding of hospitality business processes. Key Responsibilities STIBO STEP Development Design and implement STEP data models tailored for hospitality master data Configure object types such as: Hotel properties Room categories Service packages FandB products Amenities Seasonal promotions Develop and maintain: Business rules (JavaScript-based) Workflow processes for product/service approvals Data validation and quality rules Matching and deduplication logic Hospitality-Focused Responsibilities Enable centralized product/service data for: Booking platforms Property Management Systems (PMS) Revenue Management Systems (RMS) POS systems Website and mobile apps Support multi-property and multi-brand data hierarchies Manage localization (multi-language, multi-currency support) Support seasonal and promotional catalog updates Enable syndication to OTAs (Online Travel Agencies) Maintain regulatory compliance data (food labeling, regional regulations) Integration and Technical Develop inbound/outbound interfaces between STEP and: PMS (Opera, etc.) ERP systems CRM and loyalty platforms E-commerce and booking engines Digital Asset Management systems Work with REST/SOAP APIs, XML, JSON, CSV Build custom extensions using Java Optimize performance for high-volume hospitality data Required Technical Skills Core STIBO Expertise 5+ years hands-on experience with Stibo STEP Strong knowledge of: Data modeling (hierarchies, classifications) Workflow configuration Business rule scripting Import/Export manager Event processors Experience in: Data quality frameworks Survivorship rules Reference data management Programming and Integration Strong in Java and JavaScript Experience with: REST and SOAP web services SQL XML/JSON processing Middleware exposure (MuleSoft, Boomi, Informatica) preferred Infrastructure Experience with Oracle / SQL Server Linux/Unix environment knowledge CI/CD and Git Experience with STEP SaaS/Cloud deployments preferred Hospitality Domain Experience Experience working with: Hotel chains / hospitality groups Multi-property enterprise data environments Food and Beverage product data management Understanding of: Property Management Systems (PMS) Reservation and booking ecosystems Rate plans and room inventory models Seasonal pricing structures Hospitality regulatory compliance Exposure to OTA integrations and digital distribution Soft Skills Strong stakeholder management with hospitality business teams Ability to translate hotel operations requirements into MDM solutions Experience working with global, distributed property teams Strong communication and documentation skills Experience mentoring junior team members Nice to Have Experience with: Data governance programs in hospitality Cloud platforms (Azure/AWS) Multi-brand enterprise hospitality environments STIBO certification Experience supporting global hotel chains Educational Qualifications Bachelor's or Master's degree in Computer Science, IT, or related field Key Competencies Enterprise Master Data Management Hospitality product and service data governance Multi-brand and multi-property hierarchy management Integration architecture Data quality and compliance management
EMEA Oracle ERP Service Owner - Director - Investment Banking Direct reports - 10-15 Purpose of the Role This is a Director role to lead IT teams to deliver and support all Oracle ERP applications (On Prem and On Cloud) for EMEA Finance, Operations and other business and supporting functions The role is responsible for the strategic direction, implementation, and operational maintenance of the Bank's Oracle applications ecosystem (ERP and EPM). Reporting to the CFO IT Platform Lead, this role is key to delivering strategic IT solutions for Finance functions across all EMEA entities and implementing Oracle solutions across the region, including the UK, France, Germany, Belgium, France, Italy, Netherlands, Ireland, and Dubai. This role ensures that financial technology solutions are optimized for efficiency, data integrity, compliance, and user satisfaction across the EMEA. The role includes line management of a multi-disciplinary delivery team, ensuring effective leadership, capability development, and performance management. The role also plays a pivotal role in managing senior business stakeholders, building strong relationships across Finance, Operation, IT, and regional leadership teams to ensure Oracle solutions align with strategic and regulatory business needs. Background and Organizational Context The role falls under CFO IT EMEA which operates within the ITSD - Cross Products Platforms Department, providing technology solutions and services that support all EMEA legal entities and branches. The function delivers, maintains, and enhances the Oracle Financials platform alongside key in-house finance systems to meet operational, regulatory, and strategic business needs across the region. The team manages a diverse Book of Work, spanning strategic platform architecture, regulatory programmes, and continuous improvement initiatives aligned to Finance and Technology roadmaps. The role involves extensive cross-functional collaboration across Finance, Risk, Compliance, Operations, and Technology, ensuring integrated delivery and alignment with enterprise priorities. The role requires Strong cross-regional coordination, partnering with global IT teams and stakeholders in other regions to ensure consistency, leverage global capabilities, and drive standardisation where possible Scale & Scope Lead Oracle Financials services across 20+ EMEA legal entities, covering General Ledger, Operations, Asset accounting, Tax, and Management and Statutory Reporting. Oversee delivery of major regulatory and transformation programmes, including ECB-related initiatives. Manage an annual operational and change budget of $5M+ with full financial governance. Direct a 15+ person multi-disciplinary team alongside third-party vendors and system integrators. Own a multi-year strategic roadmap, ensuring platform stability, scalability, and compliance. Engage senior stakeholders across Finance, Risk, Compliance, Operations, and Technology throughout EMEA Key Accountabilities & Responsibilities Strategic Leadership & Governance : Establish and drive the long-term roadmap for Oracle Cloud Applications (ERP/EPM) to support financial transformation Product Ownership & Delivery : Serve as the owner of the Oracle ERP/EPM product portfolio, leading module delivery and ensuring alignment with the Finance Technology Book of Work. Oversee ongoing and future EMEA strategic projects, ensuring governance, quality, and timely execution, while providing SME guidance throughout project life cycles. Centre of Excellence (COE) Management : Contribute to managing a COE, setting standards for configuration, business rules, and technical development Stakeholder & Vendor Management : Collaborate with senior stakeholders (CFO, Finance Managers) to translate business requirements into technical specifications. Manage relationships with third-party implementation partners and system integrators. Operational Excellence & Compliance : Ensure high availability and performance of applications. Maintain robust internal controls (SOX), data integrity, and compliance with regulatory requirements (banking standards). Innovation & Improvement : Identify opportunities to replace manual workarounds (spreadsheets) with automated Oracle functionalities. Leverage AI and advanced analytics to enhance financial reporting. Team & Vendor Management : Creating a Centre of Excellence (CoE) with a high performance team (mix of employees, vendors and temps) to support end-to-end Oracle financial services. Budgeting & Financial Oversight : Own the service budget including licensing, cloud utilisation, professional services, and operational costs. Drive cost optimisation initiatives and manage annual Oracle renewal cycles Knowledge, Skills & Experience Experience: 20+ years of experience in leadership, specializing in Oracle Cloud ERP/EPM design, configuration and implementation in an international investment bank. Education: Degree in Finance, Accounting and Information Systems (Master's preferred). System Knowledge: Deep, hands-on experience with Oracle ERP/EPM applications modules, financial data integration, and reporting tools. Familiarity with API-based integrations, data platforms, and ETL technologies. Data lakes, data sourcing, accounting rules engines, reference data. Industry Context: Previous experience in the banking or financial services industry and GAAP standards (IFRS/JGAAP/German/French/US). Leadership : Proven experience leading large-scale, complex transformation programs. Strategic Thinking: Ability to balance immediate operational needs with long-term technology roadmaps. Communication: Exceptional ability to communicate complex technical concepts to non-technical stakeholders. Influence: Credibility at the C-suite and senior management level. Business Process : Strong understanding of finance processes and associated data sets/taxonomies. Understanding of accounting is desirable. Investment and Corporate Banking products and process knowledge Challenges Managing a complex multi-country Oracle Financials architecture across diverse EMEA regulatory and operational environments. Balancing conflicting stakeholder requirements while driving standardisation and a consistent strategic direction. Independently prioritising a broad portfolio of work within budget, resource constraints, and value-delivery expectations. Overseeing resourcing and vendor management to ensure the right capabilities and capacity across BAU and change initiatives. Making decisions in high-ambiguity situations , particularly during fast-moving regulatory and transformation programmes
13/03/2026
Full time
EMEA Oracle ERP Service Owner - Director - Investment Banking Direct reports - 10-15 Purpose of the Role This is a Director role to lead IT teams to deliver and support all Oracle ERP applications (On Prem and On Cloud) for EMEA Finance, Operations and other business and supporting functions The role is responsible for the strategic direction, implementation, and operational maintenance of the Bank's Oracle applications ecosystem (ERP and EPM). Reporting to the CFO IT Platform Lead, this role is key to delivering strategic IT solutions for Finance functions across all EMEA entities and implementing Oracle solutions across the region, including the UK, France, Germany, Belgium, France, Italy, Netherlands, Ireland, and Dubai. This role ensures that financial technology solutions are optimized for efficiency, data integrity, compliance, and user satisfaction across the EMEA. The role includes line management of a multi-disciplinary delivery team, ensuring effective leadership, capability development, and performance management. The role also plays a pivotal role in managing senior business stakeholders, building strong relationships across Finance, Operation, IT, and regional leadership teams to ensure Oracle solutions align with strategic and regulatory business needs. Background and Organizational Context The role falls under CFO IT EMEA which operates within the ITSD - Cross Products Platforms Department, providing technology solutions and services that support all EMEA legal entities and branches. The function delivers, maintains, and enhances the Oracle Financials platform alongside key in-house finance systems to meet operational, regulatory, and strategic business needs across the region. The team manages a diverse Book of Work, spanning strategic platform architecture, regulatory programmes, and continuous improvement initiatives aligned to Finance and Technology roadmaps. The role involves extensive cross-functional collaboration across Finance, Risk, Compliance, Operations, and Technology, ensuring integrated delivery and alignment with enterprise priorities. The role requires Strong cross-regional coordination, partnering with global IT teams and stakeholders in other regions to ensure consistency, leverage global capabilities, and drive standardisation where possible Scale & Scope Lead Oracle Financials services across 20+ EMEA legal entities, covering General Ledger, Operations, Asset accounting, Tax, and Management and Statutory Reporting. Oversee delivery of major regulatory and transformation programmes, including ECB-related initiatives. Manage an annual operational and change budget of $5M+ with full financial governance. Direct a 15+ person multi-disciplinary team alongside third-party vendors and system integrators. Own a multi-year strategic roadmap, ensuring platform stability, scalability, and compliance. Engage senior stakeholders across Finance, Risk, Compliance, Operations, and Technology throughout EMEA Key Accountabilities & Responsibilities Strategic Leadership & Governance : Establish and drive the long-term roadmap for Oracle Cloud Applications (ERP/EPM) to support financial transformation Product Ownership & Delivery : Serve as the owner of the Oracle ERP/EPM product portfolio, leading module delivery and ensuring alignment with the Finance Technology Book of Work. Oversee ongoing and future EMEA strategic projects, ensuring governance, quality, and timely execution, while providing SME guidance throughout project life cycles. Centre of Excellence (COE) Management : Contribute to managing a COE, setting standards for configuration, business rules, and technical development Stakeholder & Vendor Management : Collaborate with senior stakeholders (CFO, Finance Managers) to translate business requirements into technical specifications. Manage relationships with third-party implementation partners and system integrators. Operational Excellence & Compliance : Ensure high availability and performance of applications. Maintain robust internal controls (SOX), data integrity, and compliance with regulatory requirements (banking standards). Innovation & Improvement : Identify opportunities to replace manual workarounds (spreadsheets) with automated Oracle functionalities. Leverage AI and advanced analytics to enhance financial reporting. Team & Vendor Management : Creating a Centre of Excellence (CoE) with a high performance team (mix of employees, vendors and temps) to support end-to-end Oracle financial services. Budgeting & Financial Oversight : Own the service budget including licensing, cloud utilisation, professional services, and operational costs. Drive cost optimisation initiatives and manage annual Oracle renewal cycles Knowledge, Skills & Experience Experience: 20+ years of experience in leadership, specializing in Oracle Cloud ERP/EPM design, configuration and implementation in an international investment bank. Education: Degree in Finance, Accounting and Information Systems (Master's preferred). System Knowledge: Deep, hands-on experience with Oracle ERP/EPM applications modules, financial data integration, and reporting tools. Familiarity with API-based integrations, data platforms, and ETL technologies. Data lakes, data sourcing, accounting rules engines, reference data. Industry Context: Previous experience in the banking or financial services industry and GAAP standards (IFRS/JGAAP/German/French/US). Leadership : Proven experience leading large-scale, complex transformation programs. Strategic Thinking: Ability to balance immediate operational needs with long-term technology roadmaps. Communication: Exceptional ability to communicate complex technical concepts to non-technical stakeholders. Influence: Credibility at the C-suite and senior management level. Business Process : Strong understanding of finance processes and associated data sets/taxonomies. Understanding of accounting is desirable. Investment and Corporate Banking products and process knowledge Challenges Managing a complex multi-country Oracle Financials architecture across diverse EMEA regulatory and operational environments. Balancing conflicting stakeholder requirements while driving standardisation and a consistent strategic direction. Independently prioritising a broad portfolio of work within budget, resource constraints, and value-delivery expectations. Overseeing resourcing and vendor management to ensure the right capabilities and capacity across BAU and change initiatives. Making decisions in high-ambiguity situations , particularly during fast-moving regulatory and transformation programmes
Reporting to the ITSM Manager, the role is accountable for the design, operation, management and maintenance of the IT CMDB, Service Catalogue, Service Pipeline and overall Service Portfolio, responsible for onboarding new services, updating live services and retiring discontinued services, and the control and development of IT assets and configuration items required to deliver excellent IT services, to ensure accurate, consistent, reliable information regarding service assets, configuration items and both live and upcoming services are available to IT stakeholders as and when required. The role is responsible for the following areas: Work with the ITSM Manager to design and develop the asset and configuration operating model including clear process and tools that support accurate recording and tracking. Work with the ITSM Manager to develop, manage and promote the IT Service Portfolio and Service Catalogue Day to day identification, control, management and protection of assets throughout their life cycle including software licences. Day to day identification, control, record, report, audit and verify services and other configuration items. Ownership and day to day management, maintenance and development of the Service Portfolio and its constituent elements, working closely with the Service Design & Transition Manager to ensure an accurate service pipeline and service catalogue. Product ownership of the Certero asset & configuration management system Changes to the assets, configuration items and services to meet ongoing business demands. Delivering continuous service improvement across managed practices. Support Procurement and Finance areas in the management of IT suppliers and finances. 5 Years'+ experience in ITIL aligned IT Service Management.3 years'+ experience in Service Asset, Configuration and/or Catalogue/Portfolio Management. Demonstrable experience of developing and maintaining an asset and configuration strategy. Demonstrable experience of developing and maintaining a CMDB and/or Service Catalogue or Portfolio. Proficiency with asset management tools. Experience with Certero is desirable. Proficiency with ITSM platforms (ServiceNow, Hornbill, JSM, Ivanti, Cherwell, etc.) to manage CMDB, CIs, Catalogues and Portfolios.
12/03/2026
Full time
Reporting to the ITSM Manager, the role is accountable for the design, operation, management and maintenance of the IT CMDB, Service Catalogue, Service Pipeline and overall Service Portfolio, responsible for onboarding new services, updating live services and retiring discontinued services, and the control and development of IT assets and configuration items required to deliver excellent IT services, to ensure accurate, consistent, reliable information regarding service assets, configuration items and both live and upcoming services are available to IT stakeholders as and when required. The role is responsible for the following areas: Work with the ITSM Manager to design and develop the asset and configuration operating model including clear process and tools that support accurate recording and tracking. Work with the ITSM Manager to develop, manage and promote the IT Service Portfolio and Service Catalogue Day to day identification, control, management and protection of assets throughout their life cycle including software licences. Day to day identification, control, record, report, audit and verify services and other configuration items. Ownership and day to day management, maintenance and development of the Service Portfolio and its constituent elements, working closely with the Service Design & Transition Manager to ensure an accurate service pipeline and service catalogue. Product ownership of the Certero asset & configuration management system Changes to the assets, configuration items and services to meet ongoing business demands. Delivering continuous service improvement across managed practices. Support Procurement and Finance areas in the management of IT suppliers and finances. 5 Years'+ experience in ITIL aligned IT Service Management.3 years'+ experience in Service Asset, Configuration and/or Catalogue/Portfolio Management. Demonstrable experience of developing and maintaining an asset and configuration strategy. Demonstrable experience of developing and maintaining a CMDB and/or Service Catalogue or Portfolio. Proficiency with asset management tools. Experience with Certero is desirable. Proficiency with ITSM platforms (ServiceNow, Hornbill, JSM, Ivanti, Cherwell, etc.) to manage CMDB, CIs, Catalogues and Portfolios.
Job summary Are you an experienced Oracle Database specialist ready for your next challenge? Join us as a Lead Database Administrator at the UK Hydrographic Office (UKHO), where your expertise will underpin our mission as a world leading centre for hydrography. You will play a vital role in enhancing the user experience across our organisation. By developing, improving and maintaining the UKHO's database platforms, you will support both our internal services and our commercial product portfolio, all critical to the smooth operation of the UKHO. Working as part of our Enterprise Applications team, you will collaborate closely with the Enterprise Applications Team Manager and team colleagues to deliver technical services to internal customers to enable the wider business. While Oracle will be your primary focus, you'll also contribute to wider systems built on MS SQL Server, PostgreSQL, and cloud hosted platforms. If you're looking to broaden your expertise, we will support you with cross training and ongoing professional development to help you grow your skills across our full technology stack. This is a reserved post and therefore it is essential that you are eligible to hold a reserved post. You will also need to hold and maintain DV clearance, and therefore we encourage you to check your eligibility before applying. This role is part of a team providing 24/7 cover through an on-call rota. Hybrid working This job role can be worked on a hybrid basis, which is an informal, non-contractual and voluntary arrangement, working between the office in Taunton and remotely within the UK. The successful candidate is required to work from the Taunton office 3 days a week, however this is dependent on business need. Job description Lead support and administration of all Oracle databases across development, test and live environments. Apply Oracle expertise to manage and optimise the database estate. Use Windows Server admin skills to support the database infrastructure. Provide technical leadership on projects, designing secure, resilient and high performing data base solutions. Ensure database security, integrity and resilience in line with UKHO policies and SLAs. Day-to-day Responsibilities Deliver day to day support for the UKHO database estate. Plan, implement and manage maintenance activities, patches and upgrades. Diagnose and resolve complex or high risk issues using the appropriate system administration tools within SLAs Analyse and resolve problems, providing long-term solutions to prevent recurrence. Take ownership of business continuity processes, backups, high availability, replication and monitoring. Work closely with technical teams, business stakeholders and third parties to maintain performance, reliability, availability and interoperability. Evaluate, prioritise and work on database related incidents and change requests via the IT Portal. Constantly look for opportunities to improve database build standards, automation and support processes to enhance reliability and efficiency. Support project activities including: Install, configure, integrate, upgrade and test database services for new projects. Act as a subject matter expert with database operations and standards, including the development of complex SQL and tuning of DML code. Work with other DBAs, developers and technical teams to ensure new database platforms meet security guidelines and audit requirements. Maintain system documentation, (standards, procedures, configurations, support materials) and support less experienced colleagues in their use. Person specification Experience You should have extensive experience supporting Oracle 19c including Dataguard, RMAN and OEM Grid with a strong background in designing, implementing and maintaining Oracle database solutions. You will be confident troubleshooting complex operational incidents and performance issues. Experience with MS SQL Server, PostgreSQL or cloud hosted platforms would also be highly beneficial. We are looking for someone who is a strong team player, self-motivated, and proactive, with a focus on delivering high quality solutions that meet UKHO business needs. Essential attributes A strong team player with a focus on delivering high-quality solutions that meet UKHO business needs. A collaborative, self-motivated approach with a positive, proactive attitude. Excellent communication and interpersonal skills, demonstrating professionalism at all times. Ability to understand, analyse and translate complex business requirements into effective technical solutions. Experience contributing to future planning, technology roadmaps and long term improvement initiatives. Strong organisational skills with the ability to prioritise, plan and work independently when needed. Ability to identify problems, evaluate options and implement appropriate solutions. Proven capability to provide technical leadership and guidance to team members. Confident decision making, balancing priorities, constraints and available information. Experience monitoring progress against targets, reporting effectively and taking action to resolve issues. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Working Together Timeline: Advert Closes for applications: 22/03/26 Shortlisting: w/c 23/03/26 Interviews: w/c 13/04/26 Nationality requirements: DV - reserved This is a Ministry of Defence reserved post and open to sole UK nationals only. Successful applicants will require Developed Vetting (DV) and therefore need to have resided in the UK for a minimum of 24 consecutive months within the last 10 years. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements Open to UK nationals only.
11/03/2026
Full time
Job summary Are you an experienced Oracle Database specialist ready for your next challenge? Join us as a Lead Database Administrator at the UK Hydrographic Office (UKHO), where your expertise will underpin our mission as a world leading centre for hydrography. You will play a vital role in enhancing the user experience across our organisation. By developing, improving and maintaining the UKHO's database platforms, you will support both our internal services and our commercial product portfolio, all critical to the smooth operation of the UKHO. Working as part of our Enterprise Applications team, you will collaborate closely with the Enterprise Applications Team Manager and team colleagues to deliver technical services to internal customers to enable the wider business. While Oracle will be your primary focus, you'll also contribute to wider systems built on MS SQL Server, PostgreSQL, and cloud hosted platforms. If you're looking to broaden your expertise, we will support you with cross training and ongoing professional development to help you grow your skills across our full technology stack. This is a reserved post and therefore it is essential that you are eligible to hold a reserved post. You will also need to hold and maintain DV clearance, and therefore we encourage you to check your eligibility before applying. This role is part of a team providing 24/7 cover through an on-call rota. Hybrid working This job role can be worked on a hybrid basis, which is an informal, non-contractual and voluntary arrangement, working between the office in Taunton and remotely within the UK. The successful candidate is required to work from the Taunton office 3 days a week, however this is dependent on business need. Job description Lead support and administration of all Oracle databases across development, test and live environments. Apply Oracle expertise to manage and optimise the database estate. Use Windows Server admin skills to support the database infrastructure. Provide technical leadership on projects, designing secure, resilient and high performing data base solutions. Ensure database security, integrity and resilience in line with UKHO policies and SLAs. Day-to-day Responsibilities Deliver day to day support for the UKHO database estate. Plan, implement and manage maintenance activities, patches and upgrades. Diagnose and resolve complex or high risk issues using the appropriate system administration tools within SLAs Analyse and resolve problems, providing long-term solutions to prevent recurrence. Take ownership of business continuity processes, backups, high availability, replication and monitoring. Work closely with technical teams, business stakeholders and third parties to maintain performance, reliability, availability and interoperability. Evaluate, prioritise and work on database related incidents and change requests via the IT Portal. Constantly look for opportunities to improve database build standards, automation and support processes to enhance reliability and efficiency. Support project activities including: Install, configure, integrate, upgrade and test database services for new projects. Act as a subject matter expert with database operations and standards, including the development of complex SQL and tuning of DML code. Work with other DBAs, developers and technical teams to ensure new database platforms meet security guidelines and audit requirements. Maintain system documentation, (standards, procedures, configurations, support materials) and support less experienced colleagues in their use. Person specification Experience You should have extensive experience supporting Oracle 19c including Dataguard, RMAN and OEM Grid with a strong background in designing, implementing and maintaining Oracle database solutions. You will be confident troubleshooting complex operational incidents and performance issues. Experience with MS SQL Server, PostgreSQL or cloud hosted platforms would also be highly beneficial. We are looking for someone who is a strong team player, self-motivated, and proactive, with a focus on delivering high quality solutions that meet UKHO business needs. Essential attributes A strong team player with a focus on delivering high-quality solutions that meet UKHO business needs. A collaborative, self-motivated approach with a positive, proactive attitude. Excellent communication and interpersonal skills, demonstrating professionalism at all times. Ability to understand, analyse and translate complex business requirements into effective technical solutions. Experience contributing to future planning, technology roadmaps and long term improvement initiatives. Strong organisational skills with the ability to prioritise, plan and work independently when needed. Ability to identify problems, evaluate options and implement appropriate solutions. Proven capability to provide technical leadership and guidance to team members. Confident decision making, balancing priorities, constraints and available information. Experience monitoring progress against targets, reporting effectively and taking action to resolve issues. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Working Together Timeline: Advert Closes for applications: 22/03/26 Shortlisting: w/c 23/03/26 Interviews: w/c 13/04/26 Nationality requirements: DV - reserved This is a Ministry of Defence reserved post and open to sole UK nationals only. Successful applicants will require Developed Vetting (DV) and therefore need to have resided in the UK for a minimum of 24 consecutive months within the last 10 years. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements Open to UK nationals only.
First Military Recruitment Ltd
Fairford, Gloucestershire
GC144: IT Project Manager Location: Fairford Salary: £55,000 pa Overview: First Military Recruitment are currently seeking an IT Project Manager on behalf of our client. We strongly encourage applications from ex-military personnel; however, all candidates will be considered. The successful candidate will help shape and deliver our client s vision and strategy through robust financial and technical planning. Strategic Contribution: Shape and deliver the Company s vision and strategy through robust financial and technological planning. Capability: Build and maintain first-class Finance and IT capabilities that support our client and their associated entities. Financial Leadership: Direct and manage the Company s finances, including budgeting, forecasting, and stewardship of assets. Reporting & Insight: Develop and sustain accurate and timely financial, operational and KPI reporting, supporting decision-making across the business. IT Systems & Software: Oversee the selection, implementation, and lifecycle management of core business systems and software, ensuring they are fit-for-purpose, secure, and deliver value. Cybersecurity & Data Integrity: Protect the organisation s digital assets and data through appropriate governance, controls, and compliance measures. Operational Environment: Create a business and IT environment that protects and optimises the Company s assets financial, physical, and digital. People & Culture: Support the development of a corporate culture and value set that empowers and protects employees and volunteers. Stakeholder Engagement: Foster effective communication and collaboration with internal and external customers, suppliers, and partners. Team Development: Recruit, support, develop, and manage the performance of a high-performing Finance & IT team. Continuous Improvement: Demonstrate, confirm, and review Finance and IT tasks, processes, and deliverables to drive efficiency and innovation. Responsibilities: Leading on the design and implementation of the Company IT and Comms planning, including for Business Continuity. Project Managing all Company and event IT projects including feasibility assessments, system updates, upgrades, risk management, laydown plans and contingency plans. Project manage the IT infrastructure installation of their events. Developing and implementing IT policy and best practice guides for the organisation. Overseeing the training for new and existing staff and, if required, volunteers on systems and software. Ensuring software licensing laws are followed and in place. Lead on GDPR Policy and Practices for the Group. Cybersecurity: Conducting regular system audits and checks on network and data security, ensuring backup procedures are adequate, organising regular penetration testing and following up on recommended actions. Identifying, proposing, and delivering on opportunities to improve and update software and systems. Designing and delivering, in conjunction with the HR Manager, training programs and workshops for staff and volunteers. Lead on appropriate usage of AI within the business. Manage the external stakeholder relationship with all IT providers including Allow Me. Management of IP Telephony. Lead a team including volunteers, employees and suppliers and consultants to plan and deliver the event infrastructure. Responsible for the Infrastructure Continual Improvement Process within IT&C. Competencies: Education: A Level or equivalent standard of education (desirable). Knowledge: Experience working in IT operations. Experience in Cisco configuration (or alternative). Excellent project management skills and strong ability to prioritize. Strong critical thinking and decision-making skills. Experience leading and managing event/greenfield site IT projects. Stakeholder management. IT infrastructure and operations best practices including security, network and systems administration, databases and data storage systems, and phone systems. Skills: Leadership and Management (essential) Verbal communication (essential) Organisation and time management (essential) Ability to work under pressure and to tight deadlines (essential) Numerate and literate with attention to detail (essential) Relationship management (essential) Negotiation skills (essential) Qualities: Trust Safety Innovation Excellence Team Spirit GC144: IT Project Manager Location: Fairford Salary: £55,000 pa
10/03/2026
Full time
GC144: IT Project Manager Location: Fairford Salary: £55,000 pa Overview: First Military Recruitment are currently seeking an IT Project Manager on behalf of our client. We strongly encourage applications from ex-military personnel; however, all candidates will be considered. The successful candidate will help shape and deliver our client s vision and strategy through robust financial and technical planning. Strategic Contribution: Shape and deliver the Company s vision and strategy through robust financial and technological planning. Capability: Build and maintain first-class Finance and IT capabilities that support our client and their associated entities. Financial Leadership: Direct and manage the Company s finances, including budgeting, forecasting, and stewardship of assets. Reporting & Insight: Develop and sustain accurate and timely financial, operational and KPI reporting, supporting decision-making across the business. IT Systems & Software: Oversee the selection, implementation, and lifecycle management of core business systems and software, ensuring they are fit-for-purpose, secure, and deliver value. Cybersecurity & Data Integrity: Protect the organisation s digital assets and data through appropriate governance, controls, and compliance measures. Operational Environment: Create a business and IT environment that protects and optimises the Company s assets financial, physical, and digital. People & Culture: Support the development of a corporate culture and value set that empowers and protects employees and volunteers. Stakeholder Engagement: Foster effective communication and collaboration with internal and external customers, suppliers, and partners. Team Development: Recruit, support, develop, and manage the performance of a high-performing Finance & IT team. Continuous Improvement: Demonstrate, confirm, and review Finance and IT tasks, processes, and deliverables to drive efficiency and innovation. Responsibilities: Leading on the design and implementation of the Company IT and Comms planning, including for Business Continuity. Project Managing all Company and event IT projects including feasibility assessments, system updates, upgrades, risk management, laydown plans and contingency plans. Project manage the IT infrastructure installation of their events. Developing and implementing IT policy and best practice guides for the organisation. Overseeing the training for new and existing staff and, if required, volunteers on systems and software. Ensuring software licensing laws are followed and in place. Lead on GDPR Policy and Practices for the Group. Cybersecurity: Conducting regular system audits and checks on network and data security, ensuring backup procedures are adequate, organising regular penetration testing and following up on recommended actions. Identifying, proposing, and delivering on opportunities to improve and update software and systems. Designing and delivering, in conjunction with the HR Manager, training programs and workshops for staff and volunteers. Lead on appropriate usage of AI within the business. Manage the external stakeholder relationship with all IT providers including Allow Me. Management of IP Telephony. Lead a team including volunteers, employees and suppliers and consultants to plan and deliver the event infrastructure. Responsible for the Infrastructure Continual Improvement Process within IT&C. Competencies: Education: A Level or equivalent standard of education (desirable). Knowledge: Experience working in IT operations. Experience in Cisco configuration (or alternative). Excellent project management skills and strong ability to prioritize. Strong critical thinking and decision-making skills. Experience leading and managing event/greenfield site IT projects. Stakeholder management. IT infrastructure and operations best practices including security, network and systems administration, databases and data storage systems, and phone systems. Skills: Leadership and Management (essential) Verbal communication (essential) Organisation and time management (essential) Ability to work under pressure and to tight deadlines (essential) Numerate and literate with attention to detail (essential) Relationship management (essential) Negotiation skills (essential) Qualities: Trust Safety Innovation Excellence Team Spirit GC144: IT Project Manager Location: Fairford Salary: £55,000 pa
Senior IT Field Delivery Engineer Location: South East (Field Based) Salary: Competitive Role Purpose Our client is seeking a Senior IT Field Delivery Engineer to attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). The successful candidate will work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role. Key Responsibilities To attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Achieve the dynamic KPI targets set for your role. Practice 'Quick Win' processes. Technical Responsibilities Will be required to undertake advanced diagnostics, repair, and replace PC's, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals. Complete customer rebuilds and configuration to desk. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Team & Operational Support Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence. Act as a mentor to other engineers when required. Carry out any other reasonable request from your line management. Compliance & Working Practices Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Working Hours & Availability Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Skills and Experience Full UK driving licence. Must have excellent customer facing skills. Will be required to be self-motivated with good organisational skills, and can work unsupervised. Can obtain relevant technical certifications. CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience. Ability to work at height and undertake varied manual handling activities. Will display positive behaviours which support team productivity.
10/03/2026
Full time
Senior IT Field Delivery Engineer Location: South East (Field Based) Salary: Competitive Role Purpose Our client is seeking a Senior IT Field Delivery Engineer to attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). The successful candidate will work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role. Key Responsibilities To attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Achieve the dynamic KPI targets set for your role. Practice 'Quick Win' processes. Technical Responsibilities Will be required to undertake advanced diagnostics, repair, and replace PC's, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals. Complete customer rebuilds and configuration to desk. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Team & Operational Support Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence. Act as a mentor to other engineers when required. Carry out any other reasonable request from your line management. Compliance & Working Practices Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Working Hours & Availability Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Skills and Experience Full UK driving licence. Must have excellent customer facing skills. Will be required to be self-motivated with good organisational skills, and can work unsupervised. Can obtain relevant technical certifications. CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience. Ability to work at height and undertake varied manual handling activities. Will display positive behaviours which support team productivity.
Technical Project Manager (Infrastructure) - £500-£550 per day - Outside IR35 - 3 months initial contract - Hybrid working from a site near Manchester Airport. Our client is seeking a technically aware Project Manager with experience working in infrastructure environments and a strong understanding of enterprise platforms. This role is ideal for someone who has worked closely with infrastructure engineering teams and has been involved in the delivery of technical projects such as server upgrades, Windows migrations, network upgrades, and cloud deployments. Based within our clients' Technical Operations team, you will support and coordinate the delivery of infrastructure initiatives across our global environment. These projects span Azure, Windows Server, Active Directory, Microsoft 365, Exchange, networking, and modern endpoint management platforms. This role requires someone who is comfortable operating in deeply technical environments, understands how infrastructure projects are delivered, and can confidently engage with engineers, architects, and vendors. You should be able to understand technical dependencies, translate infrastructure requirements into delivery plans, and coordinate activities across multiple teams. Typical projects may include Windows 11 migrations, server lifecycle upgrades, Azure infrastructure builds, Exchange upgrades, network refresh programmes, and modern device deployment using Intune and Autopilot. While this is not a hands-on engineering role, strong technical awareness of infrastructure platforms is essential. Key Responsibilities - Infrastructure Project Delivery - Coordinate the delivery of infrastructure and platform projects across server, cloud, network, and endpoint environments. Support delivery of initiatives such as server upgrades, Windows OS migrations, Azure platform builds, network upgrades, and Exchange migrations. Manage defined project workstreams and ensure activities progress against agreed timelines. Technical Coordination - Work closely with infrastructure engineers and architects to understand technical dependencies and sequencing of work. Assist with planning and coordinating activities across Azure, Windows Server, Active Directory, Exchange, networking, and endpoint platforms. Ensure environment readiness ahead of deployments and infrastructure upgrades. Modern Workplace & Endpoint Delivery - Support initiatives involving Windows 11 rollout, device lifecycle management, Intune configuration, and Autopilot device deployment. Coordinate endpoint readiness, deployment schedules, and technical dependencies with engineering teams. Cloud & Platform Projects - Support infrastructure initiatives involving Azure platform services, including the provisioning of new servers, environments, and platform components. Assist in coordinating cloud migration or modernisation activities. Analysis & Reporting - Conduct light-touch analysis of infrastructure data such as Azure cost reporting, Intune dashboards, and asset readiness. Develop trackers or dashboards to monitor project progress, risks, and platform adoption. Governance & Documentation - Maintain project plans, RAID logs, and change records. Prepare updates and materials for governance forums and steering groups. Ensure project documentation remains accurate and up to date. Stakeholder & Vendor Coordination - Work with internal infrastructure teams, service owners, and external vendors to ensure alignment on technical delivery activities. Facilitate communication between engineering teams and project stakeholders. Service Transition - Support operational readiness, documentation handover, and knowledge transfer activities to service and support teams. Skills & Experience - Technical Awareness - Strong understanding of enterprise infrastructure environments, including experience working around projects involving: Server lifecycle upgrades and infrastructure refresh programmes Windows operating system migrations (including Windows 11) Azure infrastructure builds and cloud platform deployments Exchange upgrade or migration projects Network upgrade or refresh initiatives Endpoint deployment using Intune and Autopilot Project Delivery Experience - Experience working in an IT infrastructure delivery, technical project coordination, or junior project management role. Experience coordinating activities across multiple technical teams. Exposure to project delivery frameworks such as PRINCE2, Agile, or similar methodologies. Technical Platform Knowledge - Familiarity with: Microsoft Azure Windows Server Active Directory Microsoft 365 Exchange Networking fundamentals - Endpoint management (Intune / Autopilot) Core Skills - Strong organisational and planning skills Analytical mindset with confidence using Excel and reporting tools (Power BI beneficial) Clear written and verbal communication Ability to translate technical requirements into delivery plans Proactive mindset with strong attention to detail
07/03/2026
Contractor
Technical Project Manager (Infrastructure) - £500-£550 per day - Outside IR35 - 3 months initial contract - Hybrid working from a site near Manchester Airport. Our client is seeking a technically aware Project Manager with experience working in infrastructure environments and a strong understanding of enterprise platforms. This role is ideal for someone who has worked closely with infrastructure engineering teams and has been involved in the delivery of technical projects such as server upgrades, Windows migrations, network upgrades, and cloud deployments. Based within our clients' Technical Operations team, you will support and coordinate the delivery of infrastructure initiatives across our global environment. These projects span Azure, Windows Server, Active Directory, Microsoft 365, Exchange, networking, and modern endpoint management platforms. This role requires someone who is comfortable operating in deeply technical environments, understands how infrastructure projects are delivered, and can confidently engage with engineers, architects, and vendors. You should be able to understand technical dependencies, translate infrastructure requirements into delivery plans, and coordinate activities across multiple teams. Typical projects may include Windows 11 migrations, server lifecycle upgrades, Azure infrastructure builds, Exchange upgrades, network refresh programmes, and modern device deployment using Intune and Autopilot. While this is not a hands-on engineering role, strong technical awareness of infrastructure platforms is essential. Key Responsibilities - Infrastructure Project Delivery - Coordinate the delivery of infrastructure and platform projects across server, cloud, network, and endpoint environments. Support delivery of initiatives such as server upgrades, Windows OS migrations, Azure platform builds, network upgrades, and Exchange migrations. Manage defined project workstreams and ensure activities progress against agreed timelines. Technical Coordination - Work closely with infrastructure engineers and architects to understand technical dependencies and sequencing of work. Assist with planning and coordinating activities across Azure, Windows Server, Active Directory, Exchange, networking, and endpoint platforms. Ensure environment readiness ahead of deployments and infrastructure upgrades. Modern Workplace & Endpoint Delivery - Support initiatives involving Windows 11 rollout, device lifecycle management, Intune configuration, and Autopilot device deployment. Coordinate endpoint readiness, deployment schedules, and technical dependencies with engineering teams. Cloud & Platform Projects - Support infrastructure initiatives involving Azure platform services, including the provisioning of new servers, environments, and platform components. Assist in coordinating cloud migration or modernisation activities. Analysis & Reporting - Conduct light-touch analysis of infrastructure data such as Azure cost reporting, Intune dashboards, and asset readiness. Develop trackers or dashboards to monitor project progress, risks, and platform adoption. Governance & Documentation - Maintain project plans, RAID logs, and change records. Prepare updates and materials for governance forums and steering groups. Ensure project documentation remains accurate and up to date. Stakeholder & Vendor Coordination - Work with internal infrastructure teams, service owners, and external vendors to ensure alignment on technical delivery activities. Facilitate communication between engineering teams and project stakeholders. Service Transition - Support operational readiness, documentation handover, and knowledge transfer activities to service and support teams. Skills & Experience - Technical Awareness - Strong understanding of enterprise infrastructure environments, including experience working around projects involving: Server lifecycle upgrades and infrastructure refresh programmes Windows operating system migrations (including Windows 11) Azure infrastructure builds and cloud platform deployments Exchange upgrade or migration projects Network upgrade or refresh initiatives Endpoint deployment using Intune and Autopilot Project Delivery Experience - Experience working in an IT infrastructure delivery, technical project coordination, or junior project management role. Experience coordinating activities across multiple technical teams. Exposure to project delivery frameworks such as PRINCE2, Agile, or similar methodologies. Technical Platform Knowledge - Familiarity with: Microsoft Azure Windows Server Active Directory Microsoft 365 Exchange Networking fundamentals - Endpoint management (Intune / Autopilot) Core Skills - Strong organisational and planning skills Analytical mindset with confidence using Excel and reporting tools (Power BI beneficial) Clear written and verbal communication Ability to translate technical requirements into delivery plans Proactive mindset with strong attention to detail
Secure Engineer Must have an Active DV Clearance An opportunity has arisen for a Secure Engineer to join a growing Secure Engineering Project Team supporting Defence and highly secure government environments. This role suits a hands on engineer who enjoys on site delivery, takes ownership, and leads by example in complex and sensitive locations across the UK and occasionally overseas. About the Role - Secure Engineer As a Secure Engineer , you will deliver on site installations, upgrades, and infrastructure deployments within highly secure environments. You will interpret technical drawings and design documentation to implement solutions to specification. You will work closely with project managers, customers, and security teams to ensure smooth execution of project plans. The role includes break fix and project engineering activities, post installation testing, and structured handover to operations teams. You will maintain accurate records including sign off, asset registers, configuration details, and site documentation. Key Skills - Secure Engineer Minimum three years experience working within MOD or highly secure environments . Strong background in infrastructure installation and field engineering within data centres or secure sites. Good understanding of servers, network switches, structured cabling, racks, and network layouts . Ability to work independently, follow processes, and complete work to strict security and quality standards. Strong communication, organisation, and time management skills. Willingness to travel extensively and work outside core hours when required. Additional Requirements - Secure Engineer Full UK driving licence. Experience leading or coordinating on site engineering teams. Build secure national capability and lead on site delivery as a Secure Engineer . To apply, please send your CV by pressing the apply button.
07/03/2026
Contractor
Secure Engineer Must have an Active DV Clearance An opportunity has arisen for a Secure Engineer to join a growing Secure Engineering Project Team supporting Defence and highly secure government environments. This role suits a hands on engineer who enjoys on site delivery, takes ownership, and leads by example in complex and sensitive locations across the UK and occasionally overseas. About the Role - Secure Engineer As a Secure Engineer , you will deliver on site installations, upgrades, and infrastructure deployments within highly secure environments. You will interpret technical drawings and design documentation to implement solutions to specification. You will work closely with project managers, customers, and security teams to ensure smooth execution of project plans. The role includes break fix and project engineering activities, post installation testing, and structured handover to operations teams. You will maintain accurate records including sign off, asset registers, configuration details, and site documentation. Key Skills - Secure Engineer Minimum three years experience working within MOD or highly secure environments . Strong background in infrastructure installation and field engineering within data centres or secure sites. Good understanding of servers, network switches, structured cabling, racks, and network layouts . Ability to work independently, follow processes, and complete work to strict security and quality standards. Strong communication, organisation, and time management skills. Willingness to travel extensively and work outside core hours when required. Additional Requirements - Secure Engineer Full UK driving licence. Experience leading or coordinating on site engineering teams. Build secure national capability and lead on site delivery as a Secure Engineer . To apply, please send your CV by pressing the apply button.
Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PC's, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals. Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer facing skills. Will be required to be self-motivated with good organisational skills, and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours which support team productivity. Must have a high standard of communication and inter-personal skills to support colleagues and team members. Why Join Us? Work with a supportive and skilled team across diverse client environments. Gain exposure to a wide range of technologies and industries. Opportunities for professional development and certification. Be part of a company that values innovation, reliability, and customer satisfaction.
05/03/2026
Full time
Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PC's, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals. Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer facing skills. Will be required to be self-motivated with good organisational skills, and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours which support team productivity. Must have a high standard of communication and inter-personal skills to support colleagues and team members. Why Join Us? Work with a supportive and skilled team across diverse client environments. Gain exposure to a wide range of technologies and industries. Opportunities for professional development and certification. Be part of a company that values innovation, reliability, and customer satisfaction.
Job Title: Business Analyst - HR (ERP Programme) Grade: 9 Department: Finance & Resources - ERP Programme Team Location - Staffordshire - ST16 2DH Contract - 18 Months This role is Hybrid, however, there will be a requirement for a significant amount of office based working to support configuration and training throughout the project. Likely to be a minimum of 3 days per week, some weeks may be more than this as required by project. This role is to deliver the HR / Payroll aspects of a new system so significant experience from a HR persepctive is essential. Main Responsibilities As a key member of the programme team you will: -Ensure that business processes are mapped and reflect the needs of the business. -Analyse data to inform the ERP system design, identifying improvements to current processes. -Collaborate with key stakeholders to ensure that we are ready for the system design phase of the programme. -Compile data and insight from multiple sources. -Cleanse and improve data quality across our existing solutions -Attend and contribute to workshops mapping future requirements for the system design. -Manage communication between the project and key business users. Key Accountabilities: 1. Identify opportunities for process improvements in the new ERP solution, mapping the requirements and supporting the successful implementation delivery of these outcomes. 2. Developing and delivering business processes, and technical specifications that support policies and procedures in line with legislative and service requirements. 3. Providing system advice and guidance to end users across service areas, including investigation, problem resolution and all aspects of training on the ERP system. 4. Communicate, engage and support the change champions, including coordination and chairing at meetings/forums, acting as a central point to identify improvement and resolve ongoing user issues. 5. Coordinate and undertake system design as part of the ERP implementation Programme Team. 6. Manage process delivery timelines, ensuring timely delivery without compromising quality. 7. Leading and providing specialist advice to Subject Matter Experts on ERP functionality and its impact on a diverse range of business management issues across a range of service areas. 8. Maintain documentation procedures to ensure that services are fully understood, and sustainable, ensuring that any changes made through the implementation programme are reflected. 9. Ensure that all those involved in the training of the new ERP solution are set up correctly and that training is coordinated to ensure the programme meets its outcomes. 10. To undertake any other duties required within the ERP Programme, which are commensurate with the grading of the post. The Ideal Candidate You'll have: - a sound understanding of working with various data sources. -have experience of using tools to produce process maps. -have the ability to translate policies and procedures into system and process improvements -have good communication skills -be confident in working with a range of people and in presenting information to different audiences -be organised and calm under pressure. -be interested in systems and change. About the Service Finance and Resources Finance and Resources provide the council with a range of support services including Finance, People Services, Law and Democracy and Commercial and Assets. The Finance section carries out a range of duties from paying creditors, receiving and banking income, the setting of budgets and medium-term financial plans, to managing the council's pension fund and its administration as well as providing an internal audit function and risk management and insurance services. People Services carry out a range of functions including People operations, advice and guidance, policy development, learning and organisational development, pay and reward, talent and resourcing, service and system improvement, people data and analytics and Health, Safety and Wellbeing. The service is responsible for the council's financial systems and HR systems and payroll services, financial governance frameworks and for providing financial advice to councilors, officers and partners. About the ERP Programme As part of Staffordshire County Council's delivery plan for (Apply online only) we are embarking on an exciting project to replace our current Finance and HR & Payroll solutions with a single platform Enterprise Resource Planning solution. The new system will: replace the Centros Finance solution enabling the council to pay suppliers, bill customers, receive and bank income, set budgets and medium-term financial plans using an intuitive user interface enable suppliers and customers to manage their data and transact with the council using a self-service portal replace the current My HR solution enabling employees quick access to view and change their data and managers access to their employees and enhanced reporting capabilities provide all users with a single log-in to the solution reducing the current maximum of 5 separate log-ins to access our business solutions provide essential information for performance management reporting, including statutory requirements across finance and HR The project will be working closely with colleagues and schools to configure the new system, migrate their data from existing solutions, facilitate the development of effective processes and support the council to be prepared for new ways of working and LGR. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
04/03/2026
Contractor
Job Title: Business Analyst - HR (ERP Programme) Grade: 9 Department: Finance & Resources - ERP Programme Team Location - Staffordshire - ST16 2DH Contract - 18 Months This role is Hybrid, however, there will be a requirement for a significant amount of office based working to support configuration and training throughout the project. Likely to be a minimum of 3 days per week, some weeks may be more than this as required by project. This role is to deliver the HR / Payroll aspects of a new system so significant experience from a HR persepctive is essential. Main Responsibilities As a key member of the programme team you will: -Ensure that business processes are mapped and reflect the needs of the business. -Analyse data to inform the ERP system design, identifying improvements to current processes. -Collaborate with key stakeholders to ensure that we are ready for the system design phase of the programme. -Compile data and insight from multiple sources. -Cleanse and improve data quality across our existing solutions -Attend and contribute to workshops mapping future requirements for the system design. -Manage communication between the project and key business users. Key Accountabilities: 1. Identify opportunities for process improvements in the new ERP solution, mapping the requirements and supporting the successful implementation delivery of these outcomes. 2. Developing and delivering business processes, and technical specifications that support policies and procedures in line with legislative and service requirements. 3. Providing system advice and guidance to end users across service areas, including investigation, problem resolution and all aspects of training on the ERP system. 4. Communicate, engage and support the change champions, including coordination and chairing at meetings/forums, acting as a central point to identify improvement and resolve ongoing user issues. 5. Coordinate and undertake system design as part of the ERP implementation Programme Team. 6. Manage process delivery timelines, ensuring timely delivery without compromising quality. 7. Leading and providing specialist advice to Subject Matter Experts on ERP functionality and its impact on a diverse range of business management issues across a range of service areas. 8. Maintain documentation procedures to ensure that services are fully understood, and sustainable, ensuring that any changes made through the implementation programme are reflected. 9. Ensure that all those involved in the training of the new ERP solution are set up correctly and that training is coordinated to ensure the programme meets its outcomes. 10. To undertake any other duties required within the ERP Programme, which are commensurate with the grading of the post. The Ideal Candidate You'll have: - a sound understanding of working with various data sources. -have experience of using tools to produce process maps. -have the ability to translate policies and procedures into system and process improvements -have good communication skills -be confident in working with a range of people and in presenting information to different audiences -be organised and calm under pressure. -be interested in systems and change. About the Service Finance and Resources Finance and Resources provide the council with a range of support services including Finance, People Services, Law and Democracy and Commercial and Assets. The Finance section carries out a range of duties from paying creditors, receiving and banking income, the setting of budgets and medium-term financial plans, to managing the council's pension fund and its administration as well as providing an internal audit function and risk management and insurance services. People Services carry out a range of functions including People operations, advice and guidance, policy development, learning and organisational development, pay and reward, talent and resourcing, service and system improvement, people data and analytics and Health, Safety and Wellbeing. The service is responsible for the council's financial systems and HR systems and payroll services, financial governance frameworks and for providing financial advice to councilors, officers and partners. About the ERP Programme As part of Staffordshire County Council's delivery plan for (Apply online only) we are embarking on an exciting project to replace our current Finance and HR & Payroll solutions with a single platform Enterprise Resource Planning solution. The new system will: replace the Centros Finance solution enabling the council to pay suppliers, bill customers, receive and bank income, set budgets and medium-term financial plans using an intuitive user interface enable suppliers and customers to manage their data and transact with the council using a self-service portal replace the current My HR solution enabling employees quick access to view and change their data and managers access to their employees and enhanced reporting capabilities provide all users with a single log-in to the solution reducing the current maximum of 5 separate log-ins to access our business solutions provide essential information for performance management reporting, including statutory requirements across finance and HR The project will be working closely with colleagues and schools to configure the new system, migrate their data from existing solutions, facilitate the development of effective processes and support the council to be prepared for new ways of working and LGR. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Contract: 6 Mths Based in Essex/Hybrid Day Rate: £500-£600 per day Radius is looking for a Project Manager who has initially strong experience in Remedy to ServiceNow migrations. Role Responsibilities The role, reporting to the CIO, is responsible for ensuring the delivery of the main Corporate IT System Projects for 2026 (primarily Service Now but also covering Sharepoint and Microsoft365 improvements as required). The role will be expected to cover requirements capture/definition, managing the suppliers, users, IT admins required as part of the project, completing system testing and project managing the full delivery. Main Duties This role will work closely with the CIO to deliver a number of improvement/migration projects for a number of Corporate IT Systems/applications. The primary areas of responsibility will include, but not limited to: Technical Project Management Managing the GM UK Corporate IT Projects (see list below), the responsibilities for each project include the full project lifecycle including Requirements capture/definition (including business analysis and working with users/managers to understand needs and expectations) Project documentation including business cases, gateway checksheets and project start and closure documentation Supplier Management (a third-party company or in-house resource will be used to complete the system design, configuration and delivery) Ensuring a high standard of cyber/information Security and compliance with the relevant standards and the relevant GM UK policies/processes (including ISO/IEC 27001, ISO 9001, ISO (phone number removed) and potentially SOC1 and 2) with the design, delivery of the project and longer-term operation Managing users and managers engagement within the project Assisting with process documentation relation to the new system/project Managing the testing of the new system (defining test plans, completing technical testing, managing user testing), managing the resolution of snags/issues Working within the GM UK Change and release processes for the release/updating of the system(s) Documenting user and admin guides The systems/applications that the role will likely be involved include (but not limited) to the following (all are expected to be third party hosted applications SAAS): Service Now (Ticketing and Service Management System) Managing the GM UK migration from Remedy to Service Now and ongoing improvements in the Service Now system, including the implementation of a customer portal to meet GM UK customer requirements, enhanced reporting and potentially integration with other systems (eg: asset databases and automated alert monitoring systems). GM UK will be engaging a third-party supplier to complete the actual setup, configuration. Service Now will be the primary focus of the role, but if time then there is also the potential to also get involved in the following projects as well Microsoft 365 (Email, OneDrive etc) Managing (including working with the Norway IT team) security and functionality improvements to the GM Microsoft365 system for the benefit of the UK users; including PC migration to InTune integration, sensitivity labels, compliance rules, implementing meeting room resources etc. GM UK engages and IT company to complete the actual works and manage the system so this role will be responsible for the Technical Project Management of the improvements Sharepoint Online (Microsoft 365) Managing the GM UK migration from an older on-premise Sharepoint System to Sharepoint online, including a complete content refresh and ongoing improvements in the Sharepoint online system. GM UK will likely complete the technical/data migration in-house (with assistance from a third-party were required) Qualifications Relevant Degree qualifications or similar practical experience Skills & Experience Essential Experience of Technical Project Management Experience of Business analysis / requirements collection experience Understanding/experience of Cyber/Information Security within application design, hosted (SAAS) systems and project management Experience in creating project documentation ongoing processes and user/admin guides Experience of managing IT support/consultancy companies to deliver projects High level of IT Literacy including good knowledge and practical experience of Microsoft Applications (ideally including Office365, Visio, Project, SharePoint). Desirable Experience of Projects involving Service Now Experience of Projects involving Microsoft 365 (including Email, Onedrive, Sharepoint, Azure etc) Experience of ISO 27001 within project management Person Specification Attention to detail with high personal standards and the desire to complete tasks thoroughly Flexible and adaptable with a positive outlook and can do attitude Able to communicate effectively at all levels (written and verbal) Strong and demonstrable integrity with a desire to work as part of a team Ability to work efficiently, timely and cost effectively under continually changing demands and requirements Good time management Good communication skills (written and spoken) Must be commercially aware
03/03/2026
Contractor
Contract: 6 Mths Based in Essex/Hybrid Day Rate: £500-£600 per day Radius is looking for a Project Manager who has initially strong experience in Remedy to ServiceNow migrations. Role Responsibilities The role, reporting to the CIO, is responsible for ensuring the delivery of the main Corporate IT System Projects for 2026 (primarily Service Now but also covering Sharepoint and Microsoft365 improvements as required). The role will be expected to cover requirements capture/definition, managing the suppliers, users, IT admins required as part of the project, completing system testing and project managing the full delivery. Main Duties This role will work closely with the CIO to deliver a number of improvement/migration projects for a number of Corporate IT Systems/applications. The primary areas of responsibility will include, but not limited to: Technical Project Management Managing the GM UK Corporate IT Projects (see list below), the responsibilities for each project include the full project lifecycle including Requirements capture/definition (including business analysis and working with users/managers to understand needs and expectations) Project documentation including business cases, gateway checksheets and project start and closure documentation Supplier Management (a third-party company or in-house resource will be used to complete the system design, configuration and delivery) Ensuring a high standard of cyber/information Security and compliance with the relevant standards and the relevant GM UK policies/processes (including ISO/IEC 27001, ISO 9001, ISO (phone number removed) and potentially SOC1 and 2) with the design, delivery of the project and longer-term operation Managing users and managers engagement within the project Assisting with process documentation relation to the new system/project Managing the testing of the new system (defining test plans, completing technical testing, managing user testing), managing the resolution of snags/issues Working within the GM UK Change and release processes for the release/updating of the system(s) Documenting user and admin guides The systems/applications that the role will likely be involved include (but not limited) to the following (all are expected to be third party hosted applications SAAS): Service Now (Ticketing and Service Management System) Managing the GM UK migration from Remedy to Service Now and ongoing improvements in the Service Now system, including the implementation of a customer portal to meet GM UK customer requirements, enhanced reporting and potentially integration with other systems (eg: asset databases and automated alert monitoring systems). GM UK will be engaging a third-party supplier to complete the actual setup, configuration. Service Now will be the primary focus of the role, but if time then there is also the potential to also get involved in the following projects as well Microsoft 365 (Email, OneDrive etc) Managing (including working with the Norway IT team) security and functionality improvements to the GM Microsoft365 system for the benefit of the UK users; including PC migration to InTune integration, sensitivity labels, compliance rules, implementing meeting room resources etc. GM UK engages and IT company to complete the actual works and manage the system so this role will be responsible for the Technical Project Management of the improvements Sharepoint Online (Microsoft 365) Managing the GM UK migration from an older on-premise Sharepoint System to Sharepoint online, including a complete content refresh and ongoing improvements in the Sharepoint online system. GM UK will likely complete the technical/data migration in-house (with assistance from a third-party were required) Qualifications Relevant Degree qualifications or similar practical experience Skills & Experience Essential Experience of Technical Project Management Experience of Business analysis / requirements collection experience Understanding/experience of Cyber/Information Security within application design, hosted (SAAS) systems and project management Experience in creating project documentation ongoing processes and user/admin guides Experience of managing IT support/consultancy companies to deliver projects High level of IT Literacy including good knowledge and practical experience of Microsoft Applications (ideally including Office365, Visio, Project, SharePoint). Desirable Experience of Projects involving Service Now Experience of Projects involving Microsoft 365 (including Email, Onedrive, Sharepoint, Azure etc) Experience of ISO 27001 within project management Person Specification Attention to detail with high personal standards and the desire to complete tasks thoroughly Flexible and adaptable with a positive outlook and can do attitude Able to communicate effectively at all levels (written and verbal) Strong and demonstrable integrity with a desire to work as part of a team Ability to work efficiently, timely and cost effectively under continually changing demands and requirements Good time management Good communication skills (written and spoken) Must be commercially aware
Job Title: Asset Manager Function: Service Management Location: Salford Quays, Manchester (Hybrid) Start date : ASAP Contrac t: 6 months (possibility of extension) Role Purpose Our client is establishing a new Asset Management practice within our Service Management function, and we're looking for an experienced Asset Management SME to help us build it from the ground up. This is a pivotal role within our Major Operating Securely Programme. Service Management has ownership of CIS Controls 1 & 2 (Inventory and Control of Enterprise and Software Assets), and you will lead the design, implementation, and governance of the processes and controls required to meet these standards. Working closely with our in-flight CMDB programme, you'll ensure strong alignment between Asset Management and Configuration Management, driving accurate asset visibility, lifecycle control, compliance, and data integrity across the technology estate. What you'll do: Define and establish the Asset Management strategy, policies, and operating model Embed governance supporting CIS Controls 1 & 2 Design and implement end-to-end asset lifecycle processes Partner with Cyber Security, Technology, Procurement, and Finance Align Asset Management with CMDB data models and tooling Build reporting, controls, and audit readiness frameworks What we're looking for: Proven experience building or transforming an IT Asset Management (ITAM) capability Strong knowledge of ITIL and Service Management practices Experience working with CMDB platforms (e.g., Helix) Understanding of CIS Controls and security governance Ability to operate strategically while remaining hands-on in a build environment This is a unique opportunity to shape and embed a critical capability that underpins security, compliance, and operational resilience at scale.
27/02/2026
Contractor
Job Title: Asset Manager Function: Service Management Location: Salford Quays, Manchester (Hybrid) Start date : ASAP Contrac t: 6 months (possibility of extension) Role Purpose Our client is establishing a new Asset Management practice within our Service Management function, and we're looking for an experienced Asset Management SME to help us build it from the ground up. This is a pivotal role within our Major Operating Securely Programme. Service Management has ownership of CIS Controls 1 & 2 (Inventory and Control of Enterprise and Software Assets), and you will lead the design, implementation, and governance of the processes and controls required to meet these standards. Working closely with our in-flight CMDB programme, you'll ensure strong alignment between Asset Management and Configuration Management, driving accurate asset visibility, lifecycle control, compliance, and data integrity across the technology estate. What you'll do: Define and establish the Asset Management strategy, policies, and operating model Embed governance supporting CIS Controls 1 & 2 Design and implement end-to-end asset lifecycle processes Partner with Cyber Security, Technology, Procurement, and Finance Align Asset Management with CMDB data models and tooling Build reporting, controls, and audit readiness frameworks What we're looking for: Proven experience building or transforming an IT Asset Management (ITAM) capability Strong knowledge of ITIL and Service Management practices Experience working with CMDB platforms (e.g., Helix) Understanding of CIS Controls and security governance Ability to operate strategically while remaining hands-on in a build environment This is a unique opportunity to shape and embed a critical capability that underpins security, compliance, and operational resilience at scale.
Information Security Specialist Permanent - Up to 75k + strong benefits Location: Hybrid - Leatherhead Your new company: A leading construction and development company in Surrey is currently looking for an Information Security Specialist to come in and support the existing IT Security Manager to improve and maintain their governance, risk and compliance (GRC) capability and help us continually improve our ISO 27001 Information Security Management System (ISMS). The role is full-time, with a hybrid working pattern usually around 2/3 days a week in the office in Leatherhead. Role responsibilities: You will be supporting the IT Security Manager across a broad variety of work. You'll apply hands-on expertise across both public and private sector programmes-particularly UK government and construction. Own and improve our ISMS: Develop, implement and maintain our ISO 27001 aligned ISMS, report on control effectiveness and drive continuous improvement. Run regular security risk assessments and gap analyses to identify vulnerabilities in policies, procedures and configurations, and track remediation. Create and maintain security policies, procedures and controls tailored to construction and government-related projects. Act as the primary liaison to project teams, Build Asset Security Managers and Information Controllers-especially on UK government contracts. Lead audits and reviews to confirm conformance with Wates Professional Standards. Deliver guidance and training on security best practice and supply chain compliance across teams and functions. Conduct supplier due diligence and security assessments, ensuring appropriate third-party controls. Provide monthly Key Risk Indicator (KRI) reporting to the IT Security Manager. You will need: Technical skills and strong communication skills Experience with UK government security requirements and procurement processes. Understanding of construction industry security risks and regulation. Willingness to get stuck in and converse with other business departments. ISO 27001 Lead Implementer or Lead Auditor (mandatory). CISM/CISM would be beneficial but not mandatory. Strong GRC background with proven delivery of ISO 27001 compliant ISMS. Broad knowledge of security frameworks and best practice. Good analytical skills Highly organised and able to implement and manage robust governance processes. To undergo a BPSS, and potentially SC security check. What you'll get in return: This role is available for hybrid working with a typical requirement to work 2 or 3 days per week in the Leatherhead office. Salary up to the 75k mark. 26 days holiday plus bank holidays 8% pension employers' contribution Training budgets PMI Strong maternity and paternity benefits. And more! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
26/02/2026
Full time
Information Security Specialist Permanent - Up to 75k + strong benefits Location: Hybrid - Leatherhead Your new company: A leading construction and development company in Surrey is currently looking for an Information Security Specialist to come in and support the existing IT Security Manager to improve and maintain their governance, risk and compliance (GRC) capability and help us continually improve our ISO 27001 Information Security Management System (ISMS). The role is full-time, with a hybrid working pattern usually around 2/3 days a week in the office in Leatherhead. Role responsibilities: You will be supporting the IT Security Manager across a broad variety of work. You'll apply hands-on expertise across both public and private sector programmes-particularly UK government and construction. Own and improve our ISMS: Develop, implement and maintain our ISO 27001 aligned ISMS, report on control effectiveness and drive continuous improvement. Run regular security risk assessments and gap analyses to identify vulnerabilities in policies, procedures and configurations, and track remediation. Create and maintain security policies, procedures and controls tailored to construction and government-related projects. Act as the primary liaison to project teams, Build Asset Security Managers and Information Controllers-especially on UK government contracts. Lead audits and reviews to confirm conformance with Wates Professional Standards. Deliver guidance and training on security best practice and supply chain compliance across teams and functions. Conduct supplier due diligence and security assessments, ensuring appropriate third-party controls. Provide monthly Key Risk Indicator (KRI) reporting to the IT Security Manager. You will need: Technical skills and strong communication skills Experience with UK government security requirements and procurement processes. Understanding of construction industry security risks and regulation. Willingness to get stuck in and converse with other business departments. ISO 27001 Lead Implementer or Lead Auditor (mandatory). CISM/CISM would be beneficial but not mandatory. Strong GRC background with proven delivery of ISO 27001 compliant ISMS. Broad knowledge of security frameworks and best practice. Good analytical skills Highly organised and able to implement and manage robust governance processes. To undergo a BPSS, and potentially SC security check. What you'll get in return: This role is available for hybrid working with a typical requirement to work 2 or 3 days per week in the Leatherhead office. Salary up to the 75k mark. 26 days holiday plus bank holidays 8% pension employers' contribution Training budgets PMI Strong maternity and paternity benefits. And more! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
One of our leading clients is looking to recruit an experienced Configuration Manager/ Analyst to join their Service Asset & Configuration Management team. You will work closely with business users and internal technical teams on the analysis of data and preparation for data migration into the CMDB as the client prepare to bring their CMDB management in-house as well as migrating the data onto Azure. You will play a pivotal role in ensuring data is 100% accurate as well the creation and improvement of dashboards within ServiceNow. As well as hands-on data analysis, you will also be involved in process improvement and contributing to governance forums. Essential skills: Extensive experience in a similar Configuration Manager/Analyst/Consultant role Extensive CMDB improvement experience ServiceNow experience? Experience with CI Data Analysis Experience creating and improving dashboards within ServiceNow Nice to have skills: Advanced Excel PowerBI Regulated industry experience This is an exciting opportunity to join a team that are looking to make several improvements to their CMDB and overall processes. This is an initial 9-month contract with potential for extension. The role is predominantly remote (UK based) but there may be the need for ad-hoc travel to Stratford Upon Avon during meetings/ workshops. The role has been deemed inside IR35. Apply with your CV for immediate consideration Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
06/10/2025
Full time
One of our leading clients is looking to recruit an experienced Configuration Manager/ Analyst to join their Service Asset & Configuration Management team. You will work closely with business users and internal technical teams on the analysis of data and preparation for data migration into the CMDB as the client prepare to bring their CMDB management in-house as well as migrating the data onto Azure. You will play a pivotal role in ensuring data is 100% accurate as well the creation and improvement of dashboards within ServiceNow. As well as hands-on data analysis, you will also be involved in process improvement and contributing to governance forums. Essential skills: Extensive experience in a similar Configuration Manager/Analyst/Consultant role Extensive CMDB improvement experience ServiceNow experience? Experience with CI Data Analysis Experience creating and improving dashboards within ServiceNow Nice to have skills: Advanced Excel PowerBI Regulated industry experience This is an exciting opportunity to join a team that are looking to make several improvements to their CMDB and overall processes. This is an initial 9-month contract with potential for extension. The role is predominantly remote (UK based) but there may be the need for ad-hoc travel to Stratford Upon Avon during meetings/ workshops. The role has been deemed inside IR35. Apply with your CV for immediate consideration Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Imperial Recruitment Group are delighted to announce that we are working in partnership with Sembcorp Energy UK who are recruiting for an IT-OT Security Specialist on a permanent basis. Salary: Competitive Contract Type: Permanent Location: Wilton International Hours: Full Time Job Purpose This role works alongside the Cyber and Security Manager, coordinating with the ITSM team, to help embrace the development of a Cyber Resilience and Secure by design system. The ultimate goal is to build a unified team capable of performing all tasks in conjunction with the ITSM (NOC Manager) and Cyber and Security Manager (SOC Manager) to enable and underpin critical business services. This role is part of an out of hours support rota. Responsibilities: Accountable for the execution of Sembcorp s information security program thereby keeping IT (Information Technology) and OT (Operational Technology) assets safe from internal and external threats. Accountable for ensuring the confidentiality, integrity, and availability of company information resources by implementing and maintaining security controls, performing comprehensive security incident response, engaging in proactive threat assessment, mitigation planning, incident trend analysis, and security architecture review. Accountable for gap analysis and regular audits of OT environments to ensure compliance with company security requirements and industry security standards. Accountable for complex and speedy troubleshooting to minimise any network security threats to the company. Provide 2nd line IT support when and where required. IT Security Incident Management Coordinate and carry out the security incident management lifecycle including preparation, detection and analysis, containment, eradication and recovery. Coordinate incident handling and contingency planning activities. Incorporate lessons learned from ongoing incident handling activities into incident response procedures, training, and testing and implement resulting changes accordingly. Manage escalations in or out of normal business hours liaising with global internal and external service providers. Security Operations Daily support and security auditing of the firewall landscape. Support and audit remote access to internal company resources. Create and implement network hardening guidelines and procedures Maintain current awareness of technology trends, and act as a valued Subject Matter Expert in selecting and designing new solutions. Knowledge & Experience: Experience in managing: Windows 10, Microsoft Office 365 (SharePoint and Exchange Online in particular), Active Directory Good knowledge of GPO deployment and configuration Understanding of Firewall technologies Ability to troubleshoot IT related issues Understanding of industrial control systems HMI/SCADA Understanding of industrial control systems communication protocols Networking knowledge covering LAN/VLAN/WAN technologies A sound range of IT/OT skills, which need to be kept up to date in line with IT/OT developments in the business. Demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision Understand NIST Understand ISO 27001 Cyber Resilience Disaster Recovery For more information on this opportunity please feel free to contact Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
02/10/2025
Full time
Imperial Recruitment Group are delighted to announce that we are working in partnership with Sembcorp Energy UK who are recruiting for an IT-OT Security Specialist on a permanent basis. Salary: Competitive Contract Type: Permanent Location: Wilton International Hours: Full Time Job Purpose This role works alongside the Cyber and Security Manager, coordinating with the ITSM team, to help embrace the development of a Cyber Resilience and Secure by design system. The ultimate goal is to build a unified team capable of performing all tasks in conjunction with the ITSM (NOC Manager) and Cyber and Security Manager (SOC Manager) to enable and underpin critical business services. This role is part of an out of hours support rota. Responsibilities: Accountable for the execution of Sembcorp s information security program thereby keeping IT (Information Technology) and OT (Operational Technology) assets safe from internal and external threats. Accountable for ensuring the confidentiality, integrity, and availability of company information resources by implementing and maintaining security controls, performing comprehensive security incident response, engaging in proactive threat assessment, mitigation planning, incident trend analysis, and security architecture review. Accountable for gap analysis and regular audits of OT environments to ensure compliance with company security requirements and industry security standards. Accountable for complex and speedy troubleshooting to minimise any network security threats to the company. Provide 2nd line IT support when and where required. IT Security Incident Management Coordinate and carry out the security incident management lifecycle including preparation, detection and analysis, containment, eradication and recovery. Coordinate incident handling and contingency planning activities. Incorporate lessons learned from ongoing incident handling activities into incident response procedures, training, and testing and implement resulting changes accordingly. Manage escalations in or out of normal business hours liaising with global internal and external service providers. Security Operations Daily support and security auditing of the firewall landscape. Support and audit remote access to internal company resources. Create and implement network hardening guidelines and procedures Maintain current awareness of technology trends, and act as a valued Subject Matter Expert in selecting and designing new solutions. Knowledge & Experience: Experience in managing: Windows 10, Microsoft Office 365 (SharePoint and Exchange Online in particular), Active Directory Good knowledge of GPO deployment and configuration Understanding of Firewall technologies Ability to troubleshoot IT related issues Understanding of industrial control systems HMI/SCADA Understanding of industrial control systems communication protocols Networking knowledge covering LAN/VLAN/WAN technologies A sound range of IT/OT skills, which need to be kept up to date in line with IT/OT developments in the business. Demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision Understand NIST Understand ISO 27001 Cyber Resilience Disaster Recovery For more information on this opportunity please feel free to contact Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
A Salesforce Developer is required for a 3-month contract with a leading Wealth Manager based in London. You will be working as part of the Salesforce Platform team supporting change and implementation initiatives, working on the design, development, testing, and change management of the Salesforce platform. THIS ROLE IS INSIDE IR35 HYBRID WORKING Experience: Ideally, you will have worked within Asset & Investment Management/Wealth Management Certified Salesforce Developer (Platform Developer) Must have worked on a Salesforce implementation SFDC Strong understanding of the Salesforce platform, including developing enhancements such as Apex triggers, Visualforce, Lightning Web Components, and Salesforce APIs Strong knowledge of the Salesforce configuration. Understands the principles and best practices of Salesforce data modelling, interface design, code development, and testing Experience working with data integration tools (informatica, dbAmp etc) Data management - understands good database design and operational data management Testing - has a good understanding of testing disciplines, ideally with practical hands-on experience
02/10/2025
Contractor
A Salesforce Developer is required for a 3-month contract with a leading Wealth Manager based in London. You will be working as part of the Salesforce Platform team supporting change and implementation initiatives, working on the design, development, testing, and change management of the Salesforce platform. THIS ROLE IS INSIDE IR35 HYBRID WORKING Experience: Ideally, you will have worked within Asset & Investment Management/Wealth Management Certified Salesforce Developer (Platform Developer) Must have worked on a Salesforce implementation SFDC Strong understanding of the Salesforce platform, including developing enhancements such as Apex triggers, Visualforce, Lightning Web Components, and Salesforce APIs Strong knowledge of the Salesforce configuration. Understands the principles and best practices of Salesforce data modelling, interface design, code development, and testing Experience working with data integration tools (informatica, dbAmp etc) Data management - understands good database design and operational data management Testing - has a good understanding of testing disciplines, ideally with practical hands-on experience
Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer-facing skills. Will be required to be self-motivated with good organisational skills and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications, or have the equivalent knowledge/experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours that support team productivity. Must have a high standard of communication and interpersonal skills to support colleagues and team members.
02/10/2025
Full time
Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer-facing skills. Will be required to be self-motivated with good organisational skills and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications, or have the equivalent knowledge/experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours that support team productivity. Must have a high standard of communication and interpersonal skills to support colleagues and team members.
Get Staffed Online Recruitment Limited
Brighton, Sussex
Senior Regional IT Support Engineer Closing Date: 08/10/2025 Location: Brighton Salary: £26,520 - £32,240 Our client is more than just an educational institution - they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Senior Regional IT Support Engineer you will play a central role in delivering technical support across our client's UK and Ireland campuses. This position is key to ensuring students and staff can confidently rely on the technology services available to them, whether on-site or remotely. You'll be responsible for providing high quality 2nd line support, managing escalations, and ensuring their IT infrastructure operates smoothly and securely. With a strong customer focus and technical expertise, you'll help shape a consistent, reliable, and supportive IT experience across all their campuses. This role covers the South East region (Brighton, London, and Essex), so you'll need to be based within approximately an hour's travel between London and Brighton. While the role is primarily remote, there will be occasions where on-site visits are required, depending on operational needs or the nature of specific projects across your region. What You'll Do: Provide 2nd line support to staff and students, resolving user and infrastructure issues both remotely and on-site. Act as an escalation point for 1st line issues, managing the 2nd line ticket queue and ensuring timely resolution in line with SLAs. Carry out campus visits when remote support isn't possible, delivering effective in-person support and fostering trust with users. Manage IT assets within your region, including procurement, builds, deployments, and accurate record-keeping. Document and monitor IT support activities through our client's Helpdesk platform, keeping knowledge bases and systems up to date. Collaborate with stakeholders, including Deans, Heads of School, and Technology Managers, to maintain high service standards. Coordinate with third-party vendors and cross-regional teams to resolve escalated issues and implement infrastructure changes. Support projects and assist with on-campus responsibilities such as hardware handovers, asset management, and IT operations. What You'll Bring: A strong blend of customer service skills and technical expertise, with the ability to resolve issues effectively and professionally. Proven experience managing a helpdesk ticket queue in a fast-paced environment, including escalations. Strong knowledge of Microsoft Cloud Technologies, Microsoft client operating systems, and a working knowledge of macOS. Understanding of cybersecurity best practices, Active Directory, group policies, and network troubleshooting. Experience with printer configuration and maintenance. Excellent communication and listening skills, with the ability to explain technical solutions clearly to non-technical users. The ability to collaborate effectively with colleagues, share knowledge, and promote best practice. A calm, approachable manner with integrity, accountability, and ownership in your work. The flexibility to support occasional evening and weekend work when required. This position is offered as a 6-month fixed-term contract, with the view that it will develop into a permanent opportunity. Why Our Client They are a values-led organisation, meaning their core values underpin all that they do: Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation. They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Interested in this opportunity, click apply and you will be redirected to our client's careers website to complete your application.
01/10/2025
Full time
Senior Regional IT Support Engineer Closing Date: 08/10/2025 Location: Brighton Salary: £26,520 - £32,240 Our client is more than just an educational institution - they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Senior Regional IT Support Engineer you will play a central role in delivering technical support across our client's UK and Ireland campuses. This position is key to ensuring students and staff can confidently rely on the technology services available to them, whether on-site or remotely. You'll be responsible for providing high quality 2nd line support, managing escalations, and ensuring their IT infrastructure operates smoothly and securely. With a strong customer focus and technical expertise, you'll help shape a consistent, reliable, and supportive IT experience across all their campuses. This role covers the South East region (Brighton, London, and Essex), so you'll need to be based within approximately an hour's travel between London and Brighton. While the role is primarily remote, there will be occasions where on-site visits are required, depending on operational needs or the nature of specific projects across your region. What You'll Do: Provide 2nd line support to staff and students, resolving user and infrastructure issues both remotely and on-site. Act as an escalation point for 1st line issues, managing the 2nd line ticket queue and ensuring timely resolution in line with SLAs. Carry out campus visits when remote support isn't possible, delivering effective in-person support and fostering trust with users. Manage IT assets within your region, including procurement, builds, deployments, and accurate record-keeping. Document and monitor IT support activities through our client's Helpdesk platform, keeping knowledge bases and systems up to date. Collaborate with stakeholders, including Deans, Heads of School, and Technology Managers, to maintain high service standards. Coordinate with third-party vendors and cross-regional teams to resolve escalated issues and implement infrastructure changes. Support projects and assist with on-campus responsibilities such as hardware handovers, asset management, and IT operations. What You'll Bring: A strong blend of customer service skills and technical expertise, with the ability to resolve issues effectively and professionally. Proven experience managing a helpdesk ticket queue in a fast-paced environment, including escalations. Strong knowledge of Microsoft Cloud Technologies, Microsoft client operating systems, and a working knowledge of macOS. Understanding of cybersecurity best practices, Active Directory, group policies, and network troubleshooting. Experience with printer configuration and maintenance. Excellent communication and listening skills, with the ability to explain technical solutions clearly to non-technical users. The ability to collaborate effectively with colleagues, share knowledge, and promote best practice. A calm, approachable manner with integrity, accountability, and ownership in your work. The flexibility to support occasional evening and weekend work when required. This position is offered as a 6-month fixed-term contract, with the view that it will develop into a permanent opportunity. Why Our Client They are a values-led organisation, meaning their core values underpin all that they do: Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation. They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Interested in this opportunity, click apply and you will be redirected to our client's careers website to complete your application.
