Job Description - PMO Analyst - Data Team About Hiscox: At Hiscox we care about our people. We hire the best people for the work, and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face to face in our offices. Our focus on collaboration and cross functional working is supported with virtual tools that minimise physical travel, hot desking neighbourhoods that create a physical sense of community and Team Charters that our teams co create to set out how they'll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we're delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength- all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram About the Hiscox Data Team: The Hiscox Data Team is transforming data maturity across the organisation to accelerate business growth and efficiency using Data, Analytics, and AI. The virtual team consists of a central function driving alignment, Business Unit teams identifying commercial value and providing execution capacity and technology providing for Data Engineering and ML Operations services. We aim to empower colleagues by improving data fluency and promote a data driven, insight led culture that supports informed, customer centric decisions. Commercial focus, continuous improvement and product centric delivery is at the heart of everything we do. The Role: We are looking for a highly organized and analytical PMO Analyst to support the delivery of strategic data initiatives. This role will play a key part in enabling data driven transformation across underwriting, claims, pricing, customer experience, and regulatory compliance. You will ensure robust governance, reporting, and operational support across a portfolio of data projects. The portfolio of data projects span those being delivered by the Group Data team, other Group functions, and those being led by the Business Units where the Group Data team are supporting delivery. The PMO Analyst role is highly collaborative, working closely with project managers, the central Transformation Office, project delivery leads and the community of delivery roles to track, enable and report upon the delivery work across the project portfolio. Key responsibilities: Project Governance & Support of the portfolio of data projects Maintain the WAVE project management tool for updates to project status, milestone tracking, risks, issues, financial tracking, KPI's and regular reporting to the Transformation Office. Support project managers in planning, documentation, and delivery assurance. Reporting & Insights to support the Group Data team planning and delivery roadmap of the agreed Data Strategy. Provide insights into data project performance using tools like PowerBI, Excel, and JIRA. Prepare reporting packs for project steering committees, risk forums, and Transformation Office. Financial & Resource Management support. Assist in budget tracking and forecasting for the data programme and projects, including vendor spend and internal resource allocation. Monitor capacity planning across data teams, proactively identify potential resource contention. Work closely with stakeholders in the Group Data team, other Group functions, Transformation Office, and the Business Units to ensure alignment and transparency. Facilitate workshops and meetings to support planning, retrospectives, and continuous improvement. Ensure accurate data capture and reporting. Support integration of project data with enterprise platforms. Promote best practice - explain, negotiate, embed and agree best change methodology and governance and develop knowledge management for future projects from past projects. Post Implementation Review / Health Checks - accountable for ensuring all deliveries are reviewed at key points and when completed. Governance/Compliance - enhance and maintain governance for the delivery of the project portfolio, defining clear roles, responsibilities and accountabilities ensuring project delivery is compliant to the standards. Quality management and assurance - establish and manage a schedule of gates and quality reviews to ensure and assure the required change quality standards are consistently delivered. Risk, issue and dependency management - work with relevant project management and stakeholders to identify, manage and track risks, issues and interdependencies across the data project portfolio. Relationship Management - Establishing and maintaining relationships with stakeholders. Actively engage and work collaboratively with colleagues and partners. Collaboration - works as a trusted partner to the business to add value to process and projects by suggestion of new and enhancing ideas for better outcomes. Skills: Experience in a PMO Analyst role within the insurance or financial services sector. Strong understanding of project management methodologies (Agile, Waterfall, Hybrid). Proficiency in Excel, PowerPoint, and reporting tools (e.g., Power BI, JIRA). Familiarity with insurance data domains such as underwriting, claims, pricing, and regulatory reporting. Able to produce consistent, high quality work with limited supervision and oversight. Able to prioritise competing demands in a challenging delivery environment to ensure that work is delivered to tight timelines. Able to work proactively. Able to remain composed in stressful situations and work under pressure. Organised in work and in time management, with excellent attention to detail. Person Specification: Proven track record in Project Management support, Financial Services preferred but not essential. Excellent communicator and recognising when to adapt their use of language and terminology according to the stakeholders level of knowledge and awareness. This role is not expected to be a technical practitioner, the successful candidate needs to have a strong appreciation and knowledge of methodologies, tools, platforms, frameworks, and approaches to enable appropriate management and governance of the data projects portfolio. Knows what good looks like, can clearly define and describe this in simple terms.
04/02/2026
Full time
Job Description - PMO Analyst - Data Team About Hiscox: At Hiscox we care about our people. We hire the best people for the work, and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face to face in our offices. Our focus on collaboration and cross functional working is supported with virtual tools that minimise physical travel, hot desking neighbourhoods that create a physical sense of community and Team Charters that our teams co create to set out how they'll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we're delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength- all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram About the Hiscox Data Team: The Hiscox Data Team is transforming data maturity across the organisation to accelerate business growth and efficiency using Data, Analytics, and AI. The virtual team consists of a central function driving alignment, Business Unit teams identifying commercial value and providing execution capacity and technology providing for Data Engineering and ML Operations services. We aim to empower colleagues by improving data fluency and promote a data driven, insight led culture that supports informed, customer centric decisions. Commercial focus, continuous improvement and product centric delivery is at the heart of everything we do. The Role: We are looking for a highly organized and analytical PMO Analyst to support the delivery of strategic data initiatives. This role will play a key part in enabling data driven transformation across underwriting, claims, pricing, customer experience, and regulatory compliance. You will ensure robust governance, reporting, and operational support across a portfolio of data projects. The portfolio of data projects span those being delivered by the Group Data team, other Group functions, and those being led by the Business Units where the Group Data team are supporting delivery. The PMO Analyst role is highly collaborative, working closely with project managers, the central Transformation Office, project delivery leads and the community of delivery roles to track, enable and report upon the delivery work across the project portfolio. Key responsibilities: Project Governance & Support of the portfolio of data projects Maintain the WAVE project management tool for updates to project status, milestone tracking, risks, issues, financial tracking, KPI's and regular reporting to the Transformation Office. Support project managers in planning, documentation, and delivery assurance. Reporting & Insights to support the Group Data team planning and delivery roadmap of the agreed Data Strategy. Provide insights into data project performance using tools like PowerBI, Excel, and JIRA. Prepare reporting packs for project steering committees, risk forums, and Transformation Office. Financial & Resource Management support. Assist in budget tracking and forecasting for the data programme and projects, including vendor spend and internal resource allocation. Monitor capacity planning across data teams, proactively identify potential resource contention. Work closely with stakeholders in the Group Data team, other Group functions, Transformation Office, and the Business Units to ensure alignment and transparency. Facilitate workshops and meetings to support planning, retrospectives, and continuous improvement. Ensure accurate data capture and reporting. Support integration of project data with enterprise platforms. Promote best practice - explain, negotiate, embed and agree best change methodology and governance and develop knowledge management for future projects from past projects. Post Implementation Review / Health Checks - accountable for ensuring all deliveries are reviewed at key points and when completed. Governance/Compliance - enhance and maintain governance for the delivery of the project portfolio, defining clear roles, responsibilities and accountabilities ensuring project delivery is compliant to the standards. Quality management and assurance - establish and manage a schedule of gates and quality reviews to ensure and assure the required change quality standards are consistently delivered. Risk, issue and dependency management - work with relevant project management and stakeholders to identify, manage and track risks, issues and interdependencies across the data project portfolio. Relationship Management - Establishing and maintaining relationships with stakeholders. Actively engage and work collaboratively with colleagues and partners. Collaboration - works as a trusted partner to the business to add value to process and projects by suggestion of new and enhancing ideas for better outcomes. Skills: Experience in a PMO Analyst role within the insurance or financial services sector. Strong understanding of project management methodologies (Agile, Waterfall, Hybrid). Proficiency in Excel, PowerPoint, and reporting tools (e.g., Power BI, JIRA). Familiarity with insurance data domains such as underwriting, claims, pricing, and regulatory reporting. Able to produce consistent, high quality work with limited supervision and oversight. Able to prioritise competing demands in a challenging delivery environment to ensure that work is delivered to tight timelines. Able to work proactively. Able to remain composed in stressful situations and work under pressure. Organised in work and in time management, with excellent attention to detail. Person Specification: Proven track record in Project Management support, Financial Services preferred but not essential. Excellent communicator and recognising when to adapt their use of language and terminology according to the stakeholders level of knowledge and awareness. This role is not expected to be a technical practitioner, the successful candidate needs to have a strong appreciation and knowledge of methodologies, tools, platforms, frameworks, and approaches to enable appropriate management and governance of the data projects portfolio. Knows what good looks like, can clearly define and describe this in simple terms.
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
03/02/2026
Full time
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
Service Desk Engineer - Aylesbury Up to 37,000 PA plus excellent benefits Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You'll be joining at a particularly exciting time for the business. As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points. The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company. Role responsibilities: Provide technical IT support, covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc. Support projects as required Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Receive and manage calls from internal staff via telephone, email and web portal when required Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary Required skills and experience: Previous experience working in as an IT Support Analyst/Engineer Experience supporting Microsoft Windows Server based Infrastructure Experience with ServiceNow Experience with Windows 10, Office 365 and Active Directory Basic networking knowledge (DHCP, DNS, TCP/IP) Printer management and support Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Possess a positive can-do attitude and be able to communicate with users of all different technical levels ITIL knowledge. Salary up to 37,000 PA The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday (+bank holidays) and an excellent pension scheme. This role will require occasional travel across the UK. Flexibility to work from home one day per week.
03/02/2026
Full time
Service Desk Engineer - Aylesbury Up to 37,000 PA plus excellent benefits Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You'll be joining at a particularly exciting time for the business. As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points. The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company. Role responsibilities: Provide technical IT support, covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc. Support projects as required Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Receive and manage calls from internal staff via telephone, email and web portal when required Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary Required skills and experience: Previous experience working in as an IT Support Analyst/Engineer Experience supporting Microsoft Windows Server based Infrastructure Experience with ServiceNow Experience with Windows 10, Office 365 and Active Directory Basic networking knowledge (DHCP, DNS, TCP/IP) Printer management and support Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Possess a positive can-do attitude and be able to communicate with users of all different technical levels ITIL knowledge. Salary up to 37,000 PA The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday (+bank holidays) and an excellent pension scheme. This role will require occasional travel across the UK. Flexibility to work from home one day per week.
Role: IT Service Desk Support Lead - Regional Salary: £36,000 - £40,500 Location: Southampton and Field-Based Network IT are supporting a growing organisation within the IT & Innovation directorate , seeking a Senior IT Service Desk Lead to deliver exemplary first line technical support while also leading and developing a regional team of analysts . This role blends hands on technical troubleshooting with people leadership, ensuring colleagues across the region receive high quality, customer focused IT support. Presence, accessibility, and a proactive mindset are key to success in this position. The successful candidate will require to have a UK Driving Licence and Personal Vehicle to be able to undertake field-based work. Please only apply if you can accommodate to these requirements. Role Overview As a Senior IT Service Desk Lead , you will act as both a technical lead and line manager for a group of regional 1st line analysts. You will ensure incidents are thoroughly triaged, resolved efficiently where possible, and escalated only when appropriate. You will support colleagues across multiple geographies, often on-site, ensuring the user experience is seamless and that delays are minimised through continuous learning and proactive service delivery. Key Responsibilities Manage, inspire, and develop a regional team of 1st line support analysts, ensuring high quality customer experience and consistent service delivery. Troubleshoot and resolve 1st line technical issues across hardware, software, applications, and endpoints, escalating only after full triage and recreation. Champion an "always learning" culture, reducing unnecessary escalations and accelerating ticket resolution. Deliver proactive support by identifying opportunities to prevent issues before they occur. Maintain a thorough understanding of the organisation's technology stack, including endpoint preparation, life cycle support, and decommissioning. Provide on site support across the region, including for field based colleagues. Travel is required. Demonstrate empathy, patience, and strong customer experience awareness in every interaction. Remain independently curious and committed to upskilling in response to evolving technologies. Carry out additional duties as required, consistent with the scope of the role. Essential Skills & Experience Substantial experience in a 1st Line Support role. Experience-or strong desire-to manage and develop a team. Effective troubleshooting ability across hardware, software, OS, networking fundamentals, remote support tools, and IT administration. Proactive mindset with a focus on reducing repeat issues and improving service reliability. Excellent interpersonal, organisational, and communication skills, with the ability to work independently and under pressure. Enthusiastic team player with a positive, solution focused attitude. Willingness to learn new technologies and adapt to evolving processes. Security aware, with an understanding of cyber security best practices. Full driving licence with business insurance (or ability to travel effectively across non public transport areas). Consistent demonstration of organisation-wide values and behaviours.
03/02/2026
Full time
Role: IT Service Desk Support Lead - Regional Salary: £36,000 - £40,500 Location: Southampton and Field-Based Network IT are supporting a growing organisation within the IT & Innovation directorate , seeking a Senior IT Service Desk Lead to deliver exemplary first line technical support while also leading and developing a regional team of analysts . This role blends hands on technical troubleshooting with people leadership, ensuring colleagues across the region receive high quality, customer focused IT support. Presence, accessibility, and a proactive mindset are key to success in this position. The successful candidate will require to have a UK Driving Licence and Personal Vehicle to be able to undertake field-based work. Please only apply if you can accommodate to these requirements. Role Overview As a Senior IT Service Desk Lead , you will act as both a technical lead and line manager for a group of regional 1st line analysts. You will ensure incidents are thoroughly triaged, resolved efficiently where possible, and escalated only when appropriate. You will support colleagues across multiple geographies, often on-site, ensuring the user experience is seamless and that delays are minimised through continuous learning and proactive service delivery. Key Responsibilities Manage, inspire, and develop a regional team of 1st line support analysts, ensuring high quality customer experience and consistent service delivery. Troubleshoot and resolve 1st line technical issues across hardware, software, applications, and endpoints, escalating only after full triage and recreation. Champion an "always learning" culture, reducing unnecessary escalations and accelerating ticket resolution. Deliver proactive support by identifying opportunities to prevent issues before they occur. Maintain a thorough understanding of the organisation's technology stack, including endpoint preparation, life cycle support, and decommissioning. Provide on site support across the region, including for field based colleagues. Travel is required. Demonstrate empathy, patience, and strong customer experience awareness in every interaction. Remain independently curious and committed to upskilling in response to evolving technologies. Carry out additional duties as required, consistent with the scope of the role. Essential Skills & Experience Substantial experience in a 1st Line Support role. Experience-or strong desire-to manage and develop a team. Effective troubleshooting ability across hardware, software, OS, networking fundamentals, remote support tools, and IT administration. Proactive mindset with a focus on reducing repeat issues and improving service reliability. Excellent interpersonal, organisational, and communication skills, with the ability to work independently and under pressure. Enthusiastic team player with a positive, solution focused attitude. Willingness to learn new technologies and adapt to evolving processes. Security aware, with an understanding of cyber security best practices. Full driving licence with business insurance (or ability to travel effectively across non public transport areas). Consistent demonstration of organisation-wide values and behaviours.
2nd/3rd line Support Engineer (MSP Experience Required) Permanent IT Support BBBH80 Conor May-Payne Apply now Job Title: 2nd/3rd line Support Engineer (MSP Experience Required) Location: Reading The Role A leading Managed Service Provider is seeking a talented 3rd line support engineerto join their dynamic team. Specializing in IT support, CRM, and software development, this organization is dedicated to providing excellent service to its clients while fostering a supportive and growth-oriented workplace. Perks and Benefits : 22 days holiday (increasing with tenure) Matched company pension scheme Sick pay Free on-site parking Monthly team lunch clubs and social events Onsite facilities, including a pool table and football table Company laptop This role also offers career development opportunities, with a focus on supporting employees to achieve their professional goals. Key Responsibilities Provide technical support via phone, email, or in person. Troubleshoot and resolve issues with operating systems, software applications, and hardware (including desktops, laptops, servers, routers, printers, and firewalls). Log and manage incidents using the service desk ticketing system. Set up and configure computer systems. Document customer interactions, solutions, and processes to build a comprehensive knowledge base. Collaborate with team members to escalate and resolve complex issues. Contribute to team development by sharing knowledge and assisting with training. Create and maintain technical documentation and reports. Requirements Proficiency in Windows operating systems and networking essentials (knowledge of MacOS is a plus). Strong knowledge of: Windows Server (Domains, Active Directory, DHCP, DNS), Microsoft 365 (Teams, Exchange, SharePoint, Intune, AutoPilot), Virtualization platforms (VMware ESX, vCenter, or Hyper-V), Familiarity with remote desktop tools and help desk software. Additional experience with Sophos, Egnyte, or Ubiquiti is highly desirable If you have a portfolio website, please share the link here: Message Please note: Due to the high volume of exceptional CVs we receive, we may not be able to respond to each candidate individually. However, we'll carefully review your CV to see if it aligns with our current job openings. If your skills are a perfect match, a recruiter will be in touch to discuss the opportunity further. Helpdesk Technical Support Engineer - MSP Experience Required View job Omagh, County Tyrone Permanent View job Service Desk Team Lead Permanent View job Service Desk Team Lead Permanent View job 1st Line Support Analyst Guildford, Surrey Permanent View job
03/02/2026
Full time
2nd/3rd line Support Engineer (MSP Experience Required) Permanent IT Support BBBH80 Conor May-Payne Apply now Job Title: 2nd/3rd line Support Engineer (MSP Experience Required) Location: Reading The Role A leading Managed Service Provider is seeking a talented 3rd line support engineerto join their dynamic team. Specializing in IT support, CRM, and software development, this organization is dedicated to providing excellent service to its clients while fostering a supportive and growth-oriented workplace. Perks and Benefits : 22 days holiday (increasing with tenure) Matched company pension scheme Sick pay Free on-site parking Monthly team lunch clubs and social events Onsite facilities, including a pool table and football table Company laptop This role also offers career development opportunities, with a focus on supporting employees to achieve their professional goals. Key Responsibilities Provide technical support via phone, email, or in person. Troubleshoot and resolve issues with operating systems, software applications, and hardware (including desktops, laptops, servers, routers, printers, and firewalls). Log and manage incidents using the service desk ticketing system. Set up and configure computer systems. Document customer interactions, solutions, and processes to build a comprehensive knowledge base. Collaborate with team members to escalate and resolve complex issues. Contribute to team development by sharing knowledge and assisting with training. Create and maintain technical documentation and reports. Requirements Proficiency in Windows operating systems and networking essentials (knowledge of MacOS is a plus). Strong knowledge of: Windows Server (Domains, Active Directory, DHCP, DNS), Microsoft 365 (Teams, Exchange, SharePoint, Intune, AutoPilot), Virtualization platforms (VMware ESX, vCenter, or Hyper-V), Familiarity with remote desktop tools and help desk software. Additional experience with Sophos, Egnyte, or Ubiquiti is highly desirable If you have a portfolio website, please share the link here: Message Please note: Due to the high volume of exceptional CVs we receive, we may not be able to respond to each candidate individually. However, we'll carefully review your CV to see if it aligns with our current job openings. If your skills are a perfect match, a recruiter will be in touch to discuss the opportunity further. Helpdesk Technical Support Engineer - MSP Experience Required View job Omagh, County Tyrone Permanent View job Service Desk Team Lead Permanent View job Service Desk Team Lead Permanent View job 1st Line Support Analyst Guildford, Surrey Permanent View job
Texaport is a UK-based MSP serving businesses globally. The company has been trading for over 12 years and is headquartered in Edinburgh, United Kingdom. It is expanding its offering globally and is looking to provide 24/7 cover to its clients. With a growing client base in the APAC region, it is now time to secure local Technicians to support this user base. Job Requirements Respond to requests for technical assistance via ticket or in person Diagnose and resolve technical hardware and software issues Research questions using available information and resources To take ownership of users' queries, follow up on the status on behalf of the user, and communicate promptly Follow standard help desk procedures Log all help desk interactions Maintain a high level of Customer Service for all customer queries Redirect problems to the appropriate resource Identify and escalate situations requiring urgent attention Track and route problems and requests, and document resolutions Creating and updating documentation for FAQ's, knowledgebase, user guides, how-to guides, workarounds, etc, to aid customers and IT staff Publish support documentation to assist staff with requests and information Personal Requirements The ideal candidate will be able to explain technical concepts in a clear and understandable manner to non-technical individuals. Additionally, they should possess patience and empathy when assisting end-users facing IT difficulties. Advanced English proficiency required. 2 years of previous experience in a technical support role. Exhibit a customer-centric approach to support, showcasing a commitment to prioritising the needs of customers. Demonstrate exceptional client interaction skills, both verbally and in written communication. Apply a logical and systematic approach to troubleshooting technical issues. Have the ability to prioritise tasks and manage time efficiently. Display excellent time management skills, including awareness of time constraints, priorities, and deadlines. Demonstrate the capacity to research and rapidly learn new technologies and solutions even under pressure. Act as a strong team player, actively contributing knowledge and expertise to foster collaboration. Experience Having worked in a similar role within an IT managed service provider would make you stand out, but previous MSP experience is not a prerequisite, and we're open to new talent from any IT background! Exposure to the following technologies, but not limited to, would be advantageous. Windows Server Windows Desktop Microsoft Office 365 Active Directory & Entra DNS, DHCP, Group Policy Networking, switches, subnets, LAN, WAN, DNS LOCATION & SALARY Our organisation is located in Edinburgh, UK, and we require the successful candidate to work remotely from the Philippines. Job Type: Full-time, Permanent, Fully remote. Windows Server Windows Desktop Microsoft Office 365 Active Directory at Entra DNS, DHCP, Group Policy Networking, switches, subnets, LAN, WAN, DNS Lokasyon at Sahod
03/02/2026
Full time
Texaport is a UK-based MSP serving businesses globally. The company has been trading for over 12 years and is headquartered in Edinburgh, United Kingdom. It is expanding its offering globally and is looking to provide 24/7 cover to its clients. With a growing client base in the APAC region, it is now time to secure local Technicians to support this user base. Job Requirements Respond to requests for technical assistance via ticket or in person Diagnose and resolve technical hardware and software issues Research questions using available information and resources To take ownership of users' queries, follow up on the status on behalf of the user, and communicate promptly Follow standard help desk procedures Log all help desk interactions Maintain a high level of Customer Service for all customer queries Redirect problems to the appropriate resource Identify and escalate situations requiring urgent attention Track and route problems and requests, and document resolutions Creating and updating documentation for FAQ's, knowledgebase, user guides, how-to guides, workarounds, etc, to aid customers and IT staff Publish support documentation to assist staff with requests and information Personal Requirements The ideal candidate will be able to explain technical concepts in a clear and understandable manner to non-technical individuals. Additionally, they should possess patience and empathy when assisting end-users facing IT difficulties. Advanced English proficiency required. 2 years of previous experience in a technical support role. Exhibit a customer-centric approach to support, showcasing a commitment to prioritising the needs of customers. Demonstrate exceptional client interaction skills, both verbally and in written communication. Apply a logical and systematic approach to troubleshooting technical issues. Have the ability to prioritise tasks and manage time efficiently. Display excellent time management skills, including awareness of time constraints, priorities, and deadlines. Demonstrate the capacity to research and rapidly learn new technologies and solutions even under pressure. Act as a strong team player, actively contributing knowledge and expertise to foster collaboration. Experience Having worked in a similar role within an IT managed service provider would make you stand out, but previous MSP experience is not a prerequisite, and we're open to new talent from any IT background! Exposure to the following technologies, but not limited to, would be advantageous. Windows Server Windows Desktop Microsoft Office 365 Active Directory & Entra DNS, DHCP, Group Policy Networking, switches, subnets, LAN, WAN, DNS LOCATION & SALARY Our organisation is located in Edinburgh, UK, and we require the successful candidate to work remotely from the Philippines. Job Type: Full-time, Permanent, Fully remote. Windows Server Windows Desktop Microsoft Office 365 Active Directory at Entra DNS, DHCP, Group Policy Networking, switches, subnets, LAN, WAN, DNS Lokasyon at Sahod
Full-time (Permanent) National £34,123-£45,831 / London £36,824-£48,561 Published on 19 January 2026 Deadline 2 February 2026 Location Successful candidates may be based in any of our office locations - Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow. About the job Job summary Help shape the future of energy through impactful digital solutions. Ofgem is looking for a Software Developer to support the delivery of green energy and social schemes, using modern technologies to build services that make a real difference to people's lives. We're offering a permanent role where you'll contribute to the development of applications that support some of the UK's most vital public services. This is a high-impact opportunity to influence how digital tools are built and delivered, ensuring the systems behind our schemes are efficient, secure and user-focused. You'll develop and support innovative applications that contribute to green initiatives, as well as take part in the technical development of projects and implement new technologies. There's plenty of scope for application development, process improvement and shaping the way we work within an agile delivery environment. This development role will also give you the chance to support junior colleagues, guiding and mentoring them, and to step up and take on management activities for various projects. Collaboration will be at the heart of your approach as you work with other developers, stakeholders and digital experts to create scalable, sustainable solutions that meet Government Digital Service standards. We're looking for someone with strong experience in Microsoft-based development, including C#, Entity Framework Core and SQL Server, as well as a solid understanding of Azure. You'll be familiar with applying design patterns, writing and executing unit tests, and working within microservices architectures. Experience with containerization tools such as Docker and Kubernetes, and the ability to communicate effectively across technical and non-technical audiences, will be key to success in this role. At Ofgem, you'll be part of a collaborative, inclusive environment where your ideas are valued and your expertise can flourish. We support hybrid working, offer an exceptional benefits package and provide the flexibility and development opportunities that will see you advance your career. We have a critical purpose to deliver smart, efficient digital services that power the UK's clean energy future. You will help ensure that essential schemes are built on strong technical foundations, enabling fairer, greener outcomes for consumers and communities across the country. SC is required for this role. Information and eligibility guidance can be found here: SC - Guidance Pack for Applicants - GOV.UK Key Responsibilities Development, maintenance, and support of key Ofgem scheme applications. Technical documentation of key Ofgem business applications. Technical ownership of application requirements. Key Outputs and Deliverables Ensuring that business applications developed internally and externally are technically and functionally suitable for Ofgem. Key Stakeholder Relationships To work as part of a team with Developers, Business Analysts, Project Managers, QA Testers, and the IT Infrastructure team to develop and deliver key Ofgem business applications. To work with the IT Infrastructure team to resolve issues with Ofgem business applications. To work with the IT Service Desk to resolve internal and external customer issues with Ofgem business applications. To work with outsourced development partners to transfer technical knowledge of externally developed applications in-house. Person specification (Lead) Essential skills and proven expertise in the following technologies: Microsoft .NET (C#), .NetCore, ASP.Net MVC, API development, Object-Oriented Design, SOLID development techniques and design patterns. Knowledge and experience of: Entity Framework, Relational database design, SQL Server Development, SQL Stored procedures, Writing unit and integration tests, Unit Test Frameworks and tools (Nunit, Moq, etc). A good working knowledge of some of the following technologies: Version Control tools and workflows (GIT), CI/CD pipelines within Azure Devops, Build and deployment automation, Cloud Technologies (Azure), Microservices. Demonstrable expertise of collaborative working with: Business Analysts, Automation Engineers, Delivery Managers, Product Managers, Senior Managers, and Business Customers. Strong work planning, time management, and change management skills across multiple functional groups and departments, and strong skills involving prioritizing and reprioritizing development tasks.
03/02/2026
Full time
Full-time (Permanent) National £34,123-£45,831 / London £36,824-£48,561 Published on 19 January 2026 Deadline 2 February 2026 Location Successful candidates may be based in any of our office locations - Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow. About the job Job summary Help shape the future of energy through impactful digital solutions. Ofgem is looking for a Software Developer to support the delivery of green energy and social schemes, using modern technologies to build services that make a real difference to people's lives. We're offering a permanent role where you'll contribute to the development of applications that support some of the UK's most vital public services. This is a high-impact opportunity to influence how digital tools are built and delivered, ensuring the systems behind our schemes are efficient, secure and user-focused. You'll develop and support innovative applications that contribute to green initiatives, as well as take part in the technical development of projects and implement new technologies. There's plenty of scope for application development, process improvement and shaping the way we work within an agile delivery environment. This development role will also give you the chance to support junior colleagues, guiding and mentoring them, and to step up and take on management activities for various projects. Collaboration will be at the heart of your approach as you work with other developers, stakeholders and digital experts to create scalable, sustainable solutions that meet Government Digital Service standards. We're looking for someone with strong experience in Microsoft-based development, including C#, Entity Framework Core and SQL Server, as well as a solid understanding of Azure. You'll be familiar with applying design patterns, writing and executing unit tests, and working within microservices architectures. Experience with containerization tools such as Docker and Kubernetes, and the ability to communicate effectively across technical and non-technical audiences, will be key to success in this role. At Ofgem, you'll be part of a collaborative, inclusive environment where your ideas are valued and your expertise can flourish. We support hybrid working, offer an exceptional benefits package and provide the flexibility and development opportunities that will see you advance your career. We have a critical purpose to deliver smart, efficient digital services that power the UK's clean energy future. You will help ensure that essential schemes are built on strong technical foundations, enabling fairer, greener outcomes for consumers and communities across the country. SC is required for this role. Information and eligibility guidance can be found here: SC - Guidance Pack for Applicants - GOV.UK Key Responsibilities Development, maintenance, and support of key Ofgem scheme applications. Technical documentation of key Ofgem business applications. Technical ownership of application requirements. Key Outputs and Deliverables Ensuring that business applications developed internally and externally are technically and functionally suitable for Ofgem. Key Stakeholder Relationships To work as part of a team with Developers, Business Analysts, Project Managers, QA Testers, and the IT Infrastructure team to develop and deliver key Ofgem business applications. To work with the IT Infrastructure team to resolve issues with Ofgem business applications. To work with the IT Service Desk to resolve internal and external customer issues with Ofgem business applications. To work with outsourced development partners to transfer technical knowledge of externally developed applications in-house. Person specification (Lead) Essential skills and proven expertise in the following technologies: Microsoft .NET (C#), .NetCore, ASP.Net MVC, API development, Object-Oriented Design, SOLID development techniques and design patterns. Knowledge and experience of: Entity Framework, Relational database design, SQL Server Development, SQL Stored procedures, Writing unit and integration tests, Unit Test Frameworks and tools (Nunit, Moq, etc). A good working knowledge of some of the following technologies: Version Control tools and workflows (GIT), CI/CD pipelines within Azure Devops, Build and deployment automation, Cloud Technologies (Azure), Microservices. Demonstrable expertise of collaborative working with: Business Analysts, Automation Engineers, Delivery Managers, Product Managers, Senior Managers, and Business Customers. Strong work planning, time management, and change management skills across multiple functional groups and departments, and strong skills involving prioritizing and reprioritizing development tasks.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Are You Ready to Define the Future of Data at Scale? The volume and velocity of data at Intercom are exploding, fueled by our growth and our drive to integrate more sophisticated, AI assisted data solutions. The Data Infrastructure team is the engine room for this future. We don't just maintain systems; we build the distributed foundations that empower every Intercom team-from Product to Research-to turn raw information into actionable intelligence. We are seeking a seasoned Senior+ Data Infrastructure Engineer to step up, take ownership of critical initiatives, and ensure our data platform is rock solid, scalable, and future proof. What You'll Be Building & Owning This role is about impact and ownership. You will be at the forefront of designing and evolving the core infrastructure that powers our entire data ecosystem. Next Gen Platform Evolution: Partner with product and business teams and lead the architectural design and implementation of the next generation of our data stack, ensuring it can meet the demands of advanced analytics and AI applications. Enable AI powered internal applications: Teams use our platform to build AI assisted insights tools, operational workflows, and internal data apps in Streamlit, React, and Python. You'll help define the interfaces, semantics, and data access patterns that power these experiences. Operate and improve core data systems. You'll keep our pipelines, orchestration, and warehouse running reliably for demanding internal users - AI, Product, Finance, GTM, Analytics Engineering, and more - while continuously improving performance, cost efficiency, and resilience. Enablement Through Tooling: Partner closely with Analytics Engineers, Analysts, and Data Scientists to build the self service tooling and infrastructure they need to move fast and deploy safely. You'll build tooling, patterns, guardrails, and diagnostics that make teams self serve, reduce friction, and prevent Data Infra from becoming a bottleneck. Data Quality Guardianship: Implement advanced monitoring systems to proactively detect, surface, and resolve data quality issues across our high throughput environment (where dozens of changes can ship daily). Driving Automation: Develop automation and tooling that streamlines the creation and discovery of high quality analytics data, making the entire data lifecycle more efficient. The Strategic Impact You'll Drive Platform & Warehousing Strategy: Lead the architectural and cost review and revamp of our core data infrastructure to ensure it can scale exponentially for future growth and advanced use cases. Conversational BI Strategy: Architect the semantic layer and LLM integration pipelines required to enable Natural Language Querying (NLQ) over our data warehouse, shifting away from complex, technical reporting to make data truly democratized and accessible, users should be able to query information-getting both raw numbers and contextual narratives instantly-without needing a data science degree or waiting on analysts. Community of Practice & Mentorship: Act as a technical thought leader. Foster and grow our internal data community by establishing best practices, mentoring technical peers across the company, coaching on complex pipeline development, and ensuring our engineering bar remains high. Recent Wins You'll Build Upon AI assisted Local Analytics Development Environment for Airflow and DBT. Data rich AI apps containerized on Snowflake SPCS. A new, modern data catalog solution Migrating critical MySQL ingestion pipelines from Aurora to PlanetScale. Who You Are You are a builder, a problem solver, and a force multiplier who thrives on providing the solid, high quality foundations that others build upon. The Hats You will wear The Senior: You have a proven, full time career history in the data space, with deep fluency in both Python and SQL. You've owned a significant data or distributed system in production, used by multiple teams. The Pipeline Veteran: You have hands on experience building and running data pipeline frameworks for large, complex datasets. The Owner / Business Partner: You care about impact: making teams faster, removing bottlenecks, reducing cost, improving reliability. You understand the why, not just the what: the business context behind migrations, platform changes, and architectural decisions. The Security Engineer: You possess a solid understanding of data security and compliance best practices and approach every task with a strong sense of data privacy. The Navigator: You thrive in environments where you're expected to show impatience with slow processes, unclear ownership, and repeated manual work. You handle ambiguity well - you can start from a vague problem and shape it into a clear plan. The Architect & The Implementer: You can articulate the significant technical and team level impact of your past work, and you excel at breaking down massive, ambiguous challenges into clear, actionable steps. You're pragmatic: you choose the right abstraction, not the fanciest one; you know when to build and when to adopt. A Leader & Mentor: You naturally recognize opportunities to step back and mentor others, understanding when your guidance will multiply the team's output more than your direct code contribution. You've built tooling or standards that changed how other engineers or analysts worked. The Craftsman: You are fundamentally a builder who cares deeply about the quality and longevity of the systems you create. Bonus Points Airflow at Scale: Extensive experience working with Apache Airflow, especially the nuances of operating it reliably in a high volume environment. Embracing AI: Genuine interest, and utilisation experience of various AI tools. Modern Data Stack Fluency: Familiarity with tools like Snowflake and DBT. Future Focused: You keep a keen eye on industry trends and emerging technologies, always thinking about what's next. Next Steps If you are passionate about designing resilient analytics infrastructure that scales with a high growth, global product, we encourage you to apply! Benefits Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
03/02/2026
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Are You Ready to Define the Future of Data at Scale? The volume and velocity of data at Intercom are exploding, fueled by our growth and our drive to integrate more sophisticated, AI assisted data solutions. The Data Infrastructure team is the engine room for this future. We don't just maintain systems; we build the distributed foundations that empower every Intercom team-from Product to Research-to turn raw information into actionable intelligence. We are seeking a seasoned Senior+ Data Infrastructure Engineer to step up, take ownership of critical initiatives, and ensure our data platform is rock solid, scalable, and future proof. What You'll Be Building & Owning This role is about impact and ownership. You will be at the forefront of designing and evolving the core infrastructure that powers our entire data ecosystem. Next Gen Platform Evolution: Partner with product and business teams and lead the architectural design and implementation of the next generation of our data stack, ensuring it can meet the demands of advanced analytics and AI applications. Enable AI powered internal applications: Teams use our platform to build AI assisted insights tools, operational workflows, and internal data apps in Streamlit, React, and Python. You'll help define the interfaces, semantics, and data access patterns that power these experiences. Operate and improve core data systems. You'll keep our pipelines, orchestration, and warehouse running reliably for demanding internal users - AI, Product, Finance, GTM, Analytics Engineering, and more - while continuously improving performance, cost efficiency, and resilience. Enablement Through Tooling: Partner closely with Analytics Engineers, Analysts, and Data Scientists to build the self service tooling and infrastructure they need to move fast and deploy safely. You'll build tooling, patterns, guardrails, and diagnostics that make teams self serve, reduce friction, and prevent Data Infra from becoming a bottleneck. Data Quality Guardianship: Implement advanced monitoring systems to proactively detect, surface, and resolve data quality issues across our high throughput environment (where dozens of changes can ship daily). Driving Automation: Develop automation and tooling that streamlines the creation and discovery of high quality analytics data, making the entire data lifecycle more efficient. The Strategic Impact You'll Drive Platform & Warehousing Strategy: Lead the architectural and cost review and revamp of our core data infrastructure to ensure it can scale exponentially for future growth and advanced use cases. Conversational BI Strategy: Architect the semantic layer and LLM integration pipelines required to enable Natural Language Querying (NLQ) over our data warehouse, shifting away from complex, technical reporting to make data truly democratized and accessible, users should be able to query information-getting both raw numbers and contextual narratives instantly-without needing a data science degree or waiting on analysts. Community of Practice & Mentorship: Act as a technical thought leader. Foster and grow our internal data community by establishing best practices, mentoring technical peers across the company, coaching on complex pipeline development, and ensuring our engineering bar remains high. Recent Wins You'll Build Upon AI assisted Local Analytics Development Environment for Airflow and DBT. Data rich AI apps containerized on Snowflake SPCS. A new, modern data catalog solution Migrating critical MySQL ingestion pipelines from Aurora to PlanetScale. Who You Are You are a builder, a problem solver, and a force multiplier who thrives on providing the solid, high quality foundations that others build upon. The Hats You will wear The Senior: You have a proven, full time career history in the data space, with deep fluency in both Python and SQL. You've owned a significant data or distributed system in production, used by multiple teams. The Pipeline Veteran: You have hands on experience building and running data pipeline frameworks for large, complex datasets. The Owner / Business Partner: You care about impact: making teams faster, removing bottlenecks, reducing cost, improving reliability. You understand the why, not just the what: the business context behind migrations, platform changes, and architectural decisions. The Security Engineer: You possess a solid understanding of data security and compliance best practices and approach every task with a strong sense of data privacy. The Navigator: You thrive in environments where you're expected to show impatience with slow processes, unclear ownership, and repeated manual work. You handle ambiguity well - you can start from a vague problem and shape it into a clear plan. The Architect & The Implementer: You can articulate the significant technical and team level impact of your past work, and you excel at breaking down massive, ambiguous challenges into clear, actionable steps. You're pragmatic: you choose the right abstraction, not the fanciest one; you know when to build and when to adopt. A Leader & Mentor: You naturally recognize opportunities to step back and mentor others, understanding when your guidance will multiply the team's output more than your direct code contribution. You've built tooling or standards that changed how other engineers or analysts worked. The Craftsman: You are fundamentally a builder who cares deeply about the quality and longevity of the systems you create. Bonus Points Airflow at Scale: Extensive experience working with Apache Airflow, especially the nuances of operating it reliably in a high volume environment. Embracing AI: Genuine interest, and utilisation experience of various AI tools. Modern Data Stack Fluency: Familiarity with tools like Snowflake and DBT. Future Focused: You keep a keen eye on industry trends and emerging technologies, always thinking about what's next. Next Steps If you are passionate about designing resilient analytics infrastructure that scales with a high growth, global product, we encourage you to apply! Benefits Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Desktop Support Engineer - 1st and 2nd Line - Kingston, Surrey - Hybrid - £45,000 Service Desk based. A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Hybrid working is offered - 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills Ideal candidate qualifications: The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. Salary and benefits The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits.
03/02/2026
Full time
Desktop Support Engineer - 1st and 2nd Line - Kingston, Surrey - Hybrid - £45,000 Service Desk based. A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Hybrid working is offered - 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills Ideal candidate qualifications: The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. Salary and benefits The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits.
IT Support Engineer - 1 st and 2 nd Line - Kingston, Surrey - Hybrid - £40,000 A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note - hybrid working is offered - 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £40,000 (depending on experience) plus benefits.
03/02/2026
Full time
IT Support Engineer - 1 st and 2 nd Line - Kingston, Surrey - Hybrid - £40,000 A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note - hybrid working is offered - 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £40,000 (depending on experience) plus benefits.
1st Line IT Support Engineer Blackburn £25,000 - £28,000 + Excellent Benefits Office-based The Opportunity CV Screen is recruiting for a 1st Line IT Support Engineer to join a well-established, UK-wide organisation operating across multiple sites and distribution locations. Based in Blackburn, this is a fantastic opportunity for an IT support professional at the early stages of their career to gain hands on experience within a busy internal IT environment. You'll be supporting a diverse user base, resolving technical issues, and developing your skills alongside an experienced infrastructure team. Offering a salary of £25,000 - £28,000 plus excellent benefits, this role provides stability, progression and exposure to a broad range of technologies. Duties & Responsibilities Act as the first point of contact for IT support requests via phone and helpdesk system Log, prioritise and resolve support tickets in line with SLAs and KPIs Provide desktop, laptop, hardware and application support to office-based and remote users Troubleshoot and resolve common IT issues, escalating where appropriate Maintain accurate asset records and support stock management What Experience Is Required Previous experience in a 1st Line IT Support or Service Desk role Strong communication skills with a customer focused approach Basic understanding of Windows, Office 365 and networking fundamentals Salary & Benefits Salary: £25,000 - £28,000 Company benefits package Career development and training opportunities Supportive IT team environment Location This role is office-based in Blackburn, with easy commutes from: Darwen, Accrington, Burnley, Preston, Chorley, Clitheroe How to Apply To apply, please send your CV to Giselle Whitton at CV Screen in strict confidence. Alternate Job Titles IT Support Analyst Service Desk Analyst Helpdesk Support Technician Junior IT Support Engineer
03/02/2026
Full time
1st Line IT Support Engineer Blackburn £25,000 - £28,000 + Excellent Benefits Office-based The Opportunity CV Screen is recruiting for a 1st Line IT Support Engineer to join a well-established, UK-wide organisation operating across multiple sites and distribution locations. Based in Blackburn, this is a fantastic opportunity for an IT support professional at the early stages of their career to gain hands on experience within a busy internal IT environment. You'll be supporting a diverse user base, resolving technical issues, and developing your skills alongside an experienced infrastructure team. Offering a salary of £25,000 - £28,000 plus excellent benefits, this role provides stability, progression and exposure to a broad range of technologies. Duties & Responsibilities Act as the first point of contact for IT support requests via phone and helpdesk system Log, prioritise and resolve support tickets in line with SLAs and KPIs Provide desktop, laptop, hardware and application support to office-based and remote users Troubleshoot and resolve common IT issues, escalating where appropriate Maintain accurate asset records and support stock management What Experience Is Required Previous experience in a 1st Line IT Support or Service Desk role Strong communication skills with a customer focused approach Basic understanding of Windows, Office 365 and networking fundamentals Salary & Benefits Salary: £25,000 - £28,000 Company benefits package Career development and training opportunities Supportive IT team environment Location This role is office-based in Blackburn, with easy commutes from: Darwen, Accrington, Burnley, Preston, Chorley, Clitheroe How to Apply To apply, please send your CV to Giselle Whitton at CV Screen in strict confidence. Alternate Job Titles IT Support Analyst Service Desk Analyst Helpdesk Support Technician Junior IT Support Engineer
Administrator - Desk Side Services, AMT Asset Management Software At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. Job Summary The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests. Key Responsibilities Adhere to quality standards and regulatory requirements by implementing best practices in asset management services to ensure compliance with company policies. Provide on call support for escalated issues, performing root cause analysis using asset management tools to identify and rectify recurring problems. Conduct knowledge base updates and management, facilitating training sessions for new hires and coaching analysts to enhance team capabilities. Independently resolve tickets within the agreed service level agreement (SLA) for ticket volume and response time, utilizing asset management software to track and manage incidents effectively. Ensure a positive customer experience and high customer satisfaction (CSAT) scores by striving for first call resolution and minimizing rejected resolutions and reopened cases. Skill Requirements In depth knowledge asset management services and tools. Strong analytical and problem solving skills. Proficient in ticketing systems and incident management processes. Excellent communication and interpersonal skills. Other Requirements ITIL Foundation Certification (Optional but valuable). Certification in asset management (Optional but valuable). Why HCLTech? HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry leading capabilities centered on digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. Benefits Industry benchmarked compensation. Best in class healthcare benefits. Personal time off. Maternity and paternity benefits. Access to skills / higher education programs / resources. Discounts on products and services via Benefit Box. Participate in CSR programs and live life with a purpose. Opportunities to grow and advance your career. Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
03/02/2026
Full time
Administrator - Desk Side Services, AMT Asset Management Software At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. Job Summary The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests. Key Responsibilities Adhere to quality standards and regulatory requirements by implementing best practices in asset management services to ensure compliance with company policies. Provide on call support for escalated issues, performing root cause analysis using asset management tools to identify and rectify recurring problems. Conduct knowledge base updates and management, facilitating training sessions for new hires and coaching analysts to enhance team capabilities. Independently resolve tickets within the agreed service level agreement (SLA) for ticket volume and response time, utilizing asset management software to track and manage incidents effectively. Ensure a positive customer experience and high customer satisfaction (CSAT) scores by striving for first call resolution and minimizing rejected resolutions and reopened cases. Skill Requirements In depth knowledge asset management services and tools. Strong analytical and problem solving skills. Proficient in ticketing systems and incident management processes. Excellent communication and interpersonal skills. Other Requirements ITIL Foundation Certification (Optional but valuable). Certification in asset management (Optional but valuable). Why HCLTech? HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry leading capabilities centered on digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. Benefits Industry benchmarked compensation. Best in class healthcare benefits. Personal time off. Maternity and paternity benefits. Access to skills / higher education programs / resources. Discounts on products and services via Benefit Box. Participate in CSR programs and live life with a purpose. Opportunities to grow and advance your career. Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
Technical Services Analyst (Newcastle under Lyme) Lymedale Business Centre Lymedale Business Park, Hooters Hall Rd, Newcastle ST5 9QF, UK Job Description Posted Wednesday 14 January 2026 at 01:00 We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other. THE ROLE In this role you will be responsible for delivering technical services for infrastructure servers and storage and will work closely with the Service Desk to provide 2nd and 3rd line operational support. This role will support the process of impact assessing and planning IT infrastructure changes, and will then implement, test and monitor required changes in line with agreed change plans. This role is based twice a week from our Lymedale DC - in Newcastle under Lyme WHATS IN IT FOR YOU: 40% staff discount plus friends & family discounts throughout the year Access to our reward platform for external discount and offers Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you All employees are covered by our life assurance policy from day oneUnlock extra leave with our buy more holiday scheme. Celebrate YOU! Enjoy an extra paid day off on your birthday each year Enhanced maternity, paternity and adoption leave, and shared parental leave (eligibility how to word - how to word on an ad, after 2 years service) Spread the cost of your commute with interest-free season tic ket loans Do your bit for the environment and save money with our Cycle2Work scheme We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust WHAT YOU'LL BE DOING: SUPPORT: Providing, managing and maintaining all servers (Unix, Wintel and Mainframe) ensuring they remain available at all required times Managing and maintaining all core operating systems Resolving IT infrastructure-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements Provide timely communication to users on the status of their service requests and incidents, as required Liaising with IT suppliers to ensure IT infrastructure-related incidents and problems are resolved in a timely and professional manner Ensuring problem prevention methods are continually applied to improve service levels and reduce costs Undertaking IT infrastructure-related problem diagnosis, implementing problem resolution or prevention measures as appropriate. Monitoring the availability, performance and throughput of supported IT infrastructure Prioritising and scheduling assigned support activities and tasks Participating in disaster recovery activities as required CHANGE: Working with project teams to review and impact assess new business requirements Contributing to technical aspects of key change documentation such as business requirements, change impact assessments, change implementation plans, change tickets, change rollout plans etc. Ensuring capacity, availability, security and service support requirements are considered in all IT infrastructure changes Providing required environments Implementing, testing and monitoring required IT infrastructure changes in line with change implementation plans Ensuring IT infrastructure changes meet the agreed service acceptance criteria Ensuring Asset and Configuration Management principles, processes and procedures are applied Ensuring monitoring thresholds and alerts are set up to achieve a fix before fail way of working WHO YOU ARE: A degree in IT or related business topic (desirable) Experience working in server and storage teams Microsoft Certified Systems Engineer (MCSE) Exposure/Experience with Microsoft Exchange Server (desirable) Exposure/Experience with Active Directory Policy Administration (desirable) Exposure/Experience with E-Mail Filtering Systems (desirable) Exposure/Experience with Enterprise Anti-Virus solutions (desirable) Exposure/Experience with SCOM (desirable) Experience of creating and managing virtual and physical servers for UNIX and Windows variant O/S Knowledge of data storage devices Understanding of UNIX and Windows file system s Why New Look? We care about you and the planet and believe fashion should be a force for positive change . We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role. Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth applicationprocess Lymedale Business Centre Lymedale Business Park, Hooters Hall Rd, Newcastle ST5 9QF, UK
03/02/2026
Full time
Technical Services Analyst (Newcastle under Lyme) Lymedale Business Centre Lymedale Business Park, Hooters Hall Rd, Newcastle ST5 9QF, UK Job Description Posted Wednesday 14 January 2026 at 01:00 We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other. THE ROLE In this role you will be responsible for delivering technical services for infrastructure servers and storage and will work closely with the Service Desk to provide 2nd and 3rd line operational support. This role will support the process of impact assessing and planning IT infrastructure changes, and will then implement, test and monitor required changes in line with agreed change plans. This role is based twice a week from our Lymedale DC - in Newcastle under Lyme WHATS IN IT FOR YOU: 40% staff discount plus friends & family discounts throughout the year Access to our reward platform for external discount and offers Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you All employees are covered by our life assurance policy from day oneUnlock extra leave with our buy more holiday scheme. Celebrate YOU! Enjoy an extra paid day off on your birthday each year Enhanced maternity, paternity and adoption leave, and shared parental leave (eligibility how to word - how to word on an ad, after 2 years service) Spread the cost of your commute with interest-free season tic ket loans Do your bit for the environment and save money with our Cycle2Work scheme We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust WHAT YOU'LL BE DOING: SUPPORT: Providing, managing and maintaining all servers (Unix, Wintel and Mainframe) ensuring they remain available at all required times Managing and maintaining all core operating systems Resolving IT infrastructure-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements Provide timely communication to users on the status of their service requests and incidents, as required Liaising with IT suppliers to ensure IT infrastructure-related incidents and problems are resolved in a timely and professional manner Ensuring problem prevention methods are continually applied to improve service levels and reduce costs Undertaking IT infrastructure-related problem diagnosis, implementing problem resolution or prevention measures as appropriate. Monitoring the availability, performance and throughput of supported IT infrastructure Prioritising and scheduling assigned support activities and tasks Participating in disaster recovery activities as required CHANGE: Working with project teams to review and impact assess new business requirements Contributing to technical aspects of key change documentation such as business requirements, change impact assessments, change implementation plans, change tickets, change rollout plans etc. Ensuring capacity, availability, security and service support requirements are considered in all IT infrastructure changes Providing required environments Implementing, testing and monitoring required IT infrastructure changes in line with change implementation plans Ensuring IT infrastructure changes meet the agreed service acceptance criteria Ensuring Asset and Configuration Management principles, processes and procedures are applied Ensuring monitoring thresholds and alerts are set up to achieve a fix before fail way of working WHO YOU ARE: A degree in IT or related business topic (desirable) Experience working in server and storage teams Microsoft Certified Systems Engineer (MCSE) Exposure/Experience with Microsoft Exchange Server (desirable) Exposure/Experience with Active Directory Policy Administration (desirable) Exposure/Experience with E-Mail Filtering Systems (desirable) Exposure/Experience with Enterprise Anti-Virus solutions (desirable) Exposure/Experience with SCOM (desirable) Experience of creating and managing virtual and physical servers for UNIX and Windows variant O/S Knowledge of data storage devices Understanding of UNIX and Windows file system s Why New Look? We care about you and the planet and believe fashion should be a force for positive change . We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role. Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth applicationprocess Lymedale Business Centre Lymedale Business Park, Hooters Hall Rd, Newcastle ST5 9QF, UK
Service Desk Analyst - 1st/2nd Line Support - ITIL - Windows 11 - SCCM - Qualys - Intune - Power Apps Overview To provide 1st line support for all Incidents and Service Requests as well as some 2nd and 3rd line support to specific services. This is a hybrid role that requires support to be provided face to face onsite as well as remotely via MS Teams & Telephone. Key Responsibilities (will go into more detail on a call): Supporting IT Services (Incident Management/Request Fulfilment) Change Management/Problem Management/Project Management Customer Care/Collaboration/Communication Knowledge Management/Asset Management/Reporting & Regulatory Vulnerability Management (Client Estate) Microsoft Power Apps Essential Skills 5+ years' experience in Service Desk support preferably in a busy environment undertaking a technical customer facing role Working knowledge and understanding of ITIL framework and the ability to demonstrate this in a practical way Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM. Active Directory and other account administration experience Excellent customer service skills, the ability to build strong relationships across the broader IT teams and business Experience working to Service Level Agreement targets Demonstrable experience with ITSM systems such as Freshservice, TOPdesk, ServiceNow or similar Desirable Skills Experience supporting end users across a variety of locations Experience of working in a Financial Services environment SCCM OS and application packaging and deployment Group Policy creation and maintenance Remote access administration and support; Palo Alto Global Protect Vulnerability Management using Qualys Experience in creating Microsoft Power Apps/Productivity tools ITIL 4 Foundation certification Service Desk Analyst certification through SDI or equivalent through another institute
03/02/2026
Full time
Service Desk Analyst - 1st/2nd Line Support - ITIL - Windows 11 - SCCM - Qualys - Intune - Power Apps Overview To provide 1st line support for all Incidents and Service Requests as well as some 2nd and 3rd line support to specific services. This is a hybrid role that requires support to be provided face to face onsite as well as remotely via MS Teams & Telephone. Key Responsibilities (will go into more detail on a call): Supporting IT Services (Incident Management/Request Fulfilment) Change Management/Problem Management/Project Management Customer Care/Collaboration/Communication Knowledge Management/Asset Management/Reporting & Regulatory Vulnerability Management (Client Estate) Microsoft Power Apps Essential Skills 5+ years' experience in Service Desk support preferably in a busy environment undertaking a technical customer facing role Working knowledge and understanding of ITIL framework and the ability to demonstrate this in a practical way Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM. Active Directory and other account administration experience Excellent customer service skills, the ability to build strong relationships across the broader IT teams and business Experience working to Service Level Agreement targets Demonstrable experience with ITSM systems such as Freshservice, TOPdesk, ServiceNow or similar Desirable Skills Experience supporting end users across a variety of locations Experience of working in a Financial Services environment SCCM OS and application packaging and deployment Group Policy creation and maintenance Remote access administration and support; Palo Alto Global Protect Vulnerability Management using Qualys Experience in creating Microsoft Power Apps/Productivity tools ITIL 4 Foundation certification Service Desk Analyst certification through SDI or equivalent through another institute
Working Hours: Monday - Friday / 8:20am - 5:30pm HRGO Recruitment are seeking a motivated Technical Analyst to join our clients in-house Service Desk Team. Reporting to the Head of Service, you will provide high-quality 2nd Line support and expertise to clients, ensuring timely and effective resolution of hardware and software issues. The role will be critical in delivering exceptional customer service and technical proficiency. Delivering customer-focused 2nd Line Service Desk support for hardware and software issues. Prioritising incidents based on their business impact and urgency. Assessing the complexity of incidents and following escalation processes as required. Accurately logging all calls and incidents into the Service Desk system. Ensuring all calls and tickets are responded to within established Service Level Agreements (SLAs). Proactively identifying potential or future issues at client sites before they escalate. Sharing technical knowledge and client-specific expertise with team members to enhance overall service delivery. Requirements: Windows Desktop OS and Management Active Directory and Group Policy TCP/IP, DNS Server Virtualization: VMWare vSphere / Microsoft Hyper-V / Nutanix AHV Familiarity with Microsoft 365 technologies, including: Collaboration tools: Teams, OneDrive, SharePoint Backup technologies Networking and Routing Competitive remuneration package. Comprehensive training and development opportunities. Regular company and team social events, plus participation in charity and sports events. Cycle to Work scheme. Enrolment in the workplace pension scheme. Membership scheme offering discounts at major retailers, leisure, and travel operators, plus a free monthly cinema ticket. Private healthcare available after three years of service. Unlimited hot and cold drinks in the office. If you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant will be in contact. Simply start typing below and when you're done, click the 'Save' button at the bottom of this page. Save Back Apply Your Name Email Address Telephone Your Cover Letter must be a .docx or .rtf Alternatively you can type one in below. Add file No file chosen CV Upload Upload CV No file chosen Your CV must be a .doc .docx .pdf .rtf up to 10MB In order to provide you with a recruitment service we may share your information with third parties such as employers and reference agencies, as set out in ourprivacy policy. Your CV is being uploaded, please wait Application Complete Thank you for sending your details. One of our consultants will be in touch shortly. Sorry, there has been an issue processing your job application. Please contact your local branch. required:This field is required. applicantName:Please enter your name. applicantEmail:Please enter a valid email address. applicantTelephone:Please enter a valid telephone number. cvRequired:Please upload your CV. cvFilesize:Please submit a file larger than 0 bytes. cvExtension:Please upload a .doc, .docx, pdf, .rtf file.
03/02/2026
Full time
Working Hours: Monday - Friday / 8:20am - 5:30pm HRGO Recruitment are seeking a motivated Technical Analyst to join our clients in-house Service Desk Team. Reporting to the Head of Service, you will provide high-quality 2nd Line support and expertise to clients, ensuring timely and effective resolution of hardware and software issues. The role will be critical in delivering exceptional customer service and technical proficiency. Delivering customer-focused 2nd Line Service Desk support for hardware and software issues. Prioritising incidents based on their business impact and urgency. Assessing the complexity of incidents and following escalation processes as required. Accurately logging all calls and incidents into the Service Desk system. Ensuring all calls and tickets are responded to within established Service Level Agreements (SLAs). Proactively identifying potential or future issues at client sites before they escalate. Sharing technical knowledge and client-specific expertise with team members to enhance overall service delivery. Requirements: Windows Desktop OS and Management Active Directory and Group Policy TCP/IP, DNS Server Virtualization: VMWare vSphere / Microsoft Hyper-V / Nutanix AHV Familiarity with Microsoft 365 technologies, including: Collaboration tools: Teams, OneDrive, SharePoint Backup technologies Networking and Routing Competitive remuneration package. Comprehensive training and development opportunities. Regular company and team social events, plus participation in charity and sports events. Cycle to Work scheme. Enrolment in the workplace pension scheme. Membership scheme offering discounts at major retailers, leisure, and travel operators, plus a free monthly cinema ticket. Private healthcare available after three years of service. Unlimited hot and cold drinks in the office. If you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant will be in contact. Simply start typing below and when you're done, click the 'Save' button at the bottom of this page. Save Back Apply Your Name Email Address Telephone Your Cover Letter must be a .docx or .rtf Alternatively you can type one in below. Add file No file chosen CV Upload Upload CV No file chosen Your CV must be a .doc .docx .pdf .rtf up to 10MB In order to provide you with a recruitment service we may share your information with third parties such as employers and reference agencies, as set out in ourprivacy policy. Your CV is being uploaded, please wait Application Complete Thank you for sending your details. One of our consultants will be in touch shortly. Sorry, there has been an issue processing your job application. Please contact your local branch. required:This field is required. applicantName:Please enter your name. applicantEmail:Please enter a valid email address. applicantTelephone:Please enter a valid telephone number. cvRequired:Please upload your CV. cvFilesize:Please submit a file larger than 0 bytes. cvExtension:Please upload a .doc, .docx, pdf, .rtf file.
Job Type: Permanent, full-time Company: Enactor ( ) Location: Hertford, United Kingdom Job Title: Junior Infrastructure Engineer Sector: Enterprise Retail Software Requirement: 3+ years Salary: To be advised based on fit with a role with a bonus scheme linked to performance We are looking for an enthusiastic and motivated Junior Infrastructure Engineer to join our growing IT team. This is a fantastic opportunity to accelerate your career in a supportive and hands-on environment. You will be a key member of our team, providing essential support for our on-premises and cloud infrastructure. Working under the guidance of our senior engineers, you will troubleshoot technical issues, perform routine maintenance, and contribute to exciting projects, gaining exposure to a wide range of modern technologies. About our company We are an innovative software company bidding to become a leading global supplier of retail applications. We specialise in flexible, micro-services based store and supporting solutions that are deployed in Department Stores, Food, Fashion, Hospitality, Stadiums, Luxury bands, Auto parts and General Merchandise. Our software products include POS, mobile POS, Card Payment, Order Management, Inventory Management and more. We sell and deliver these products under traditional licensing models as well as providing them through hosted services in AWS and Azure. We offer a new, process-based development toolset as part of our application suite. Using the Enactor Toolkit business events and actions are understood and managed as processes across the enterprise and represented visually. Our smart design tools and reusable libraries of components mean that application development becomes a drag-and-drop exercise. The combination of the Toolkit and libraries within Enactor give retailers a unique ability to react and adapt their applications in a changing and highly competitive retail landscape. We have main offices in Hertford in the UK, Colombo, Kandy & Galle in Sri Lanka and the USA. Key Responsibilities: IT Support & Troubleshooting: Act as a first and second line of support (L1/L2), responding to, triaging, and resolving IT support tickets for hardware, software, and network issues in a timely manner. Escalate complex issues to senior engineers when necessary. System Maintenance & Monitoring: Assist in performing daily, weekly, and monthly health checks on our servers, systems, and network devices to ensure stability and performance. User & Systems Administration: Handle day-to-day administrative tasks, including managing user accounts in Active Directory, setting up new workstations, and managing access permissions. Backup & Recovery Operations: Support our data backup and recovery procedures by running scheduled jobs, monitoring their completion, and assisting with data restore tests. Documentation: Help create and maintain clear technical documentation for common procedures, system configurations, and user guides. Qualifications & Experience: Approximately 3+ years of experience in an IT support or junior infrastructure role (e.g., IT Support Analyst, Helpdesk Technician, Junior Systems Administrator). Hands-on experience supporting Windows Server environments, including user administration in Active Directory. A solid understanding of fundamental networking concepts (TCP/IP, DNS, DHCP). Familiarity with virtualization concepts and platforms like VMWare or Microsoft Hyper-V. A logical approach to problem-solving and a strong desire to learn and develop new technical skills. Excellent communication and customer service skills, with the ability to support non-technical users. BSc/ BA in computer science or equivalent preferred.
03/02/2026
Full time
Job Type: Permanent, full-time Company: Enactor ( ) Location: Hertford, United Kingdom Job Title: Junior Infrastructure Engineer Sector: Enterprise Retail Software Requirement: 3+ years Salary: To be advised based on fit with a role with a bonus scheme linked to performance We are looking for an enthusiastic and motivated Junior Infrastructure Engineer to join our growing IT team. This is a fantastic opportunity to accelerate your career in a supportive and hands-on environment. You will be a key member of our team, providing essential support for our on-premises and cloud infrastructure. Working under the guidance of our senior engineers, you will troubleshoot technical issues, perform routine maintenance, and contribute to exciting projects, gaining exposure to a wide range of modern technologies. About our company We are an innovative software company bidding to become a leading global supplier of retail applications. We specialise in flexible, micro-services based store and supporting solutions that are deployed in Department Stores, Food, Fashion, Hospitality, Stadiums, Luxury bands, Auto parts and General Merchandise. Our software products include POS, mobile POS, Card Payment, Order Management, Inventory Management and more. We sell and deliver these products under traditional licensing models as well as providing them through hosted services in AWS and Azure. We offer a new, process-based development toolset as part of our application suite. Using the Enactor Toolkit business events and actions are understood and managed as processes across the enterprise and represented visually. Our smart design tools and reusable libraries of components mean that application development becomes a drag-and-drop exercise. The combination of the Toolkit and libraries within Enactor give retailers a unique ability to react and adapt their applications in a changing and highly competitive retail landscape. We have main offices in Hertford in the UK, Colombo, Kandy & Galle in Sri Lanka and the USA. Key Responsibilities: IT Support & Troubleshooting: Act as a first and second line of support (L1/L2), responding to, triaging, and resolving IT support tickets for hardware, software, and network issues in a timely manner. Escalate complex issues to senior engineers when necessary. System Maintenance & Monitoring: Assist in performing daily, weekly, and monthly health checks on our servers, systems, and network devices to ensure stability and performance. User & Systems Administration: Handle day-to-day administrative tasks, including managing user accounts in Active Directory, setting up new workstations, and managing access permissions. Backup & Recovery Operations: Support our data backup and recovery procedures by running scheduled jobs, monitoring their completion, and assisting with data restore tests. Documentation: Help create and maintain clear technical documentation for common procedures, system configurations, and user guides. Qualifications & Experience: Approximately 3+ years of experience in an IT support or junior infrastructure role (e.g., IT Support Analyst, Helpdesk Technician, Junior Systems Administrator). Hands-on experience supporting Windows Server environments, including user administration in Active Directory. A solid understanding of fundamental networking concepts (TCP/IP, DNS, DHCP). Familiarity with virtualization concepts and platforms like VMWare or Microsoft Hyper-V. A logical approach to problem-solving and a strong desire to learn and develop new technical skills. Excellent communication and customer service skills, with the ability to support non-technical users. BSc/ BA in computer science or equivalent preferred.
Service Desk Support Engineer Career Level: Senior Analyst Location: Glasgow Travel/Mobility Requirement: Flexibility to travel to client site where required Responsibilities Delivering high quality IT support service in line with targeted SLA's with professional ticket handling in the company's CRM system and excellent communication with end-users. Ability to work under pressure in a fast paced environment. Possess strong customer service, analytical, and problem resolution skills. Strong communication skills; Excellent English (Written and spoken). Ability to be empathic and sympathetic to our users. Capturing all interactions and ticket resolutions within our ticketing system ServiceNow to aid trending and continual service improvements. Categorising tickets based on ITIL principles (Incidents and Service Requests). Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. Troubleshooting issues remotely which may include issues with Laptops, Desktops, Macs, Monitors, Docking stations, Mobile Phones and Printers. Responsible for daily activity management including activities covering: Backup services, raising/resolving issues with the backup jobs. Look to resolve a high volume of calls at first point of contact. Escalate tickets to our deskside support teams where a remote resolution is not possible. Reviewing and implementing user, server and network change requests. Follow high severity and Major incident procedures. Collecting necessary information to escalates tickets to the relevant support teams when necessary. Contribute to the knowledge base when new work instruction or fixes are identified in our ticketing tool to be customer specific or generic. Familiar with Intune device management. Requirements Good technical understanding and experience. Able to cope with multiple problems in a calm and professional manner. Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS). Good verbal communication skills. Work well in a team and enjoy helping others. Friendly and approachable. , professionalism, perfectionism, flexibility, passion for new technologies and a pragmatic approach. Flexibility in working hours is vital to this position: You will be required to work in a rotating shift pattern. Occasional travel to customer sites in UK and Ireland may be required. Desirable Working knowledge of ITIL processes. Knowledge of Microsoft Office 365, Active Directory, Exchange Server, PC / Server. What's in it for you At Accenture, in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Closing Date for Applications: 25/02/2026
03/02/2026
Full time
Service Desk Support Engineer Career Level: Senior Analyst Location: Glasgow Travel/Mobility Requirement: Flexibility to travel to client site where required Responsibilities Delivering high quality IT support service in line with targeted SLA's with professional ticket handling in the company's CRM system and excellent communication with end-users. Ability to work under pressure in a fast paced environment. Possess strong customer service, analytical, and problem resolution skills. Strong communication skills; Excellent English (Written and spoken). Ability to be empathic and sympathetic to our users. Capturing all interactions and ticket resolutions within our ticketing system ServiceNow to aid trending and continual service improvements. Categorising tickets based on ITIL principles (Incidents and Service Requests). Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. Troubleshooting issues remotely which may include issues with Laptops, Desktops, Macs, Monitors, Docking stations, Mobile Phones and Printers. Responsible for daily activity management including activities covering: Backup services, raising/resolving issues with the backup jobs. Look to resolve a high volume of calls at first point of contact. Escalate tickets to our deskside support teams where a remote resolution is not possible. Reviewing and implementing user, server and network change requests. Follow high severity and Major incident procedures. Collecting necessary information to escalates tickets to the relevant support teams when necessary. Contribute to the knowledge base when new work instruction or fixes are identified in our ticketing tool to be customer specific or generic. Familiar with Intune device management. Requirements Good technical understanding and experience. Able to cope with multiple problems in a calm and professional manner. Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS). Good verbal communication skills. Work well in a team and enjoy helping others. Friendly and approachable. , professionalism, perfectionism, flexibility, passion for new technologies and a pragmatic approach. Flexibility in working hours is vital to this position: You will be required to work in a rotating shift pattern. Occasional travel to customer sites in UK and Ireland may be required. Desirable Working knowledge of ITIL processes. Knowledge of Microsoft Office 365, Active Directory, Exchange Server, PC / Server. What's in it for you At Accenture, in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Closing Date for Applications: 25/02/2026
Senior Professional System Analyst Manager page is loaded Senior Professional System Analyst Managerlocations: GBR - ANY CITYtime type: Full timeposted on: Posted Todayjob requisition id: Job Description: Job Title: Senior Professional Systems Analyst Manager Location: UK Based Type: Permanent, Full-Time (37.5 hours per week) About DXC Technology DXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit Role Summary Senior Professional System Analyst Manager To manage a support team utilising Xchanging Software Europe limited implemented across London Market, General and Health insurance markets. The support teams support sites across an international footprint, with clients opting for either dedicated or non-dedicated team support. The role requires management of a team who use SQL Server /Oracle and Xchanging Software Europe limited application tools to provide issue resolution in line with contracted SLA's as well as helping develop additional functionality as required by the client. The team leaders primary role is to ensure the teams compliance with contractual SLA's and to work with the client over release lifecycles, timeframes and content, monthly reporting, invoicing and staffing requirements whilst achieving agreed utilisation and billability targets Key Duties Providing the client with exceptional customer service including onsite visits once per quarter, weekly management meetings and monthly service review meetings. Ensuring that all work within team is carried out to a high standard with internal audits on a regular basis to ensure team compliance to agreed internal processes and models. Responsible for monthly reporting and invoicing to the client. This includes review of invoicing and agreement of warranty issues etc. Responsible for accurate forecasting of team utilisation and revenue to the management team Ability to correctly escalate team issues as required, liaising with different teams and departments as required ensuring that the correct processes and escalation routes are effectively adhered to. Ensuring any Client documentation is maintained correctly. Provide suggestions and ideas to weekly team leader meetings to help continuously develop and improve the service provided to existing and new clients within the support group. Responsible for training team in new processes and assisting members with complex SQL and Xchanging Software Europe limited issues. Work with the team and client to schedule and arrange release content and timelines Monitor progress of scheduled work and SLA targets on support calls Communicating with client at all stages of development lifecycle to provide excellent customer service Demonstrate SQL fixes/changes with end users and assist in Development, QA and UAT testing efforts. Work a shift pattern within the support team to cover core contracted support hours. To proactively escalate issues with line manager when required. To proactively ensure that coding standards and best practice approaches adhered to and updated when required. Entering time reporting in to current time reporting system on a weekly basis to allow invoicing to occur Work effectively with Implementation teams to transition new clients into support when required. Point of contact and escalation for client managers Responsible for all aspects of team administration and management This includes: Sickness and processing of return to work interviews Holiday requests Organising and ensuring appropriate cover and resource for client as per their contract Quarterly objective and training reviews Yearly appraisal reviews Regular team meetings and planning sessions Provide support to team members as required by ensuring that they have the correct knowledge and support required Disciplinary processes and performance management Key Relationships The Client - DBA's, BA's, End Users, Project Managers, Client Manager Internal Customers - Team Leader Group, Management Team, DBA's, Project Managers, Project Teams, QA Testing Teams, Support Team Members, Helpdesk team Management - Line Manager, Office Manager, Senior Management Experience & Requirements Excellent interpersonal skills Experienced at providing excellent Customer Service Ability to work effectively as part of a team Strong reporting skills Excellent leadership skills Proven motivational skills Ability to be flexible to the requirements of the role Ability to travel when required Great organisational skills Track record of performing well under pressure Excellent communication and presentation skills with the ability to confidently present information to internal and external clients across all communication mediums including face to face meetings, conference calls, web ex sessions, status reports and e mail correspondence Proven ability to advise and influence client direction in relation to scope, time, costs and approach Experience of producing management documentation and reports to a high standard Excellent problem solving skills, including ability to demonstrate fixes/changes with end users and assist in Development, QA and UAT testing efforts Ability to take decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information Self-starter Availability to travel to client sites both domestic and international when necessary Hard-working, enthusiastic and enjoys being challenged Able to demonstrate examples of learning new software tools/products Excellent motivational skills Minimum 2 years' experience of or exposure to insurance industry practices and/or systems Desirable Criteria Previous experience of managing a team Worked in either a BA or second line software support role Ability to conceptualize build complex system architectures using Xchanging Software Europe limited and the database together. Ability to interpret errors in order to resolve problems Experience in data analysis and reporting Understanding of metadata systems DXC Technology is committed to the development of a fully inclusive workforce. All applications for employment are assessed purely on merit, against the capabilities and competencies required for the role. DXC Technology does not discriminate on the basis of gender, ethnic origin, race, faith or sexual orientation. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our
03/02/2026
Full time
Senior Professional System Analyst Manager page is loaded Senior Professional System Analyst Managerlocations: GBR - ANY CITYtime type: Full timeposted on: Posted Todayjob requisition id: Job Description: Job Title: Senior Professional Systems Analyst Manager Location: UK Based Type: Permanent, Full-Time (37.5 hours per week) About DXC Technology DXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit Role Summary Senior Professional System Analyst Manager To manage a support team utilising Xchanging Software Europe limited implemented across London Market, General and Health insurance markets. The support teams support sites across an international footprint, with clients opting for either dedicated or non-dedicated team support. The role requires management of a team who use SQL Server /Oracle and Xchanging Software Europe limited application tools to provide issue resolution in line with contracted SLA's as well as helping develop additional functionality as required by the client. The team leaders primary role is to ensure the teams compliance with contractual SLA's and to work with the client over release lifecycles, timeframes and content, monthly reporting, invoicing and staffing requirements whilst achieving agreed utilisation and billability targets Key Duties Providing the client with exceptional customer service including onsite visits once per quarter, weekly management meetings and monthly service review meetings. Ensuring that all work within team is carried out to a high standard with internal audits on a regular basis to ensure team compliance to agreed internal processes and models. Responsible for monthly reporting and invoicing to the client. This includes review of invoicing and agreement of warranty issues etc. Responsible for accurate forecasting of team utilisation and revenue to the management team Ability to correctly escalate team issues as required, liaising with different teams and departments as required ensuring that the correct processes and escalation routes are effectively adhered to. Ensuring any Client documentation is maintained correctly. Provide suggestions and ideas to weekly team leader meetings to help continuously develop and improve the service provided to existing and new clients within the support group. Responsible for training team in new processes and assisting members with complex SQL and Xchanging Software Europe limited issues. Work with the team and client to schedule and arrange release content and timelines Monitor progress of scheduled work and SLA targets on support calls Communicating with client at all stages of development lifecycle to provide excellent customer service Demonstrate SQL fixes/changes with end users and assist in Development, QA and UAT testing efforts. Work a shift pattern within the support team to cover core contracted support hours. To proactively escalate issues with line manager when required. To proactively ensure that coding standards and best practice approaches adhered to and updated when required. Entering time reporting in to current time reporting system on a weekly basis to allow invoicing to occur Work effectively with Implementation teams to transition new clients into support when required. Point of contact and escalation for client managers Responsible for all aspects of team administration and management This includes: Sickness and processing of return to work interviews Holiday requests Organising and ensuring appropriate cover and resource for client as per their contract Quarterly objective and training reviews Yearly appraisal reviews Regular team meetings and planning sessions Provide support to team members as required by ensuring that they have the correct knowledge and support required Disciplinary processes and performance management Key Relationships The Client - DBA's, BA's, End Users, Project Managers, Client Manager Internal Customers - Team Leader Group, Management Team, DBA's, Project Managers, Project Teams, QA Testing Teams, Support Team Members, Helpdesk team Management - Line Manager, Office Manager, Senior Management Experience & Requirements Excellent interpersonal skills Experienced at providing excellent Customer Service Ability to work effectively as part of a team Strong reporting skills Excellent leadership skills Proven motivational skills Ability to be flexible to the requirements of the role Ability to travel when required Great organisational skills Track record of performing well under pressure Excellent communication and presentation skills with the ability to confidently present information to internal and external clients across all communication mediums including face to face meetings, conference calls, web ex sessions, status reports and e mail correspondence Proven ability to advise and influence client direction in relation to scope, time, costs and approach Experience of producing management documentation and reports to a high standard Excellent problem solving skills, including ability to demonstrate fixes/changes with end users and assist in Development, QA and UAT testing efforts Ability to take decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information Self-starter Availability to travel to client sites both domestic and international when necessary Hard-working, enthusiastic and enjoys being challenged Able to demonstrate examples of learning new software tools/products Excellent motivational skills Minimum 2 years' experience of or exposure to insurance industry practices and/or systems Desirable Criteria Previous experience of managing a team Worked in either a BA or second line software support role Ability to conceptualize build complex system architectures using Xchanging Software Europe limited and the database together. Ability to interpret errors in order to resolve problems Experience in data analysis and reporting Understanding of metadata systems DXC Technology is committed to the development of a fully inclusive workforce. All applications for employment are assessed purely on merit, against the capabilities and competencies required for the role. DXC Technology does not discriminate on the basis of gender, ethnic origin, race, faith or sexual orientation. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our
Texaport is a UK-based MSP serving businesses globally. The company has been trading for over 12 years and is headquartered in Edinburgh, United Kingdom. It is expanding its offering globally and is looking to provide 24/7 cover to its clients. With a growing client base in Brazil, it is now time to secure local Technicians to support this user base. Job Requirements Respond to requests for technical assistance via ticket or in person Diagnose and resolve technical hardware and software issues Research questions using available information and resources To take ownership of users' queries, follow up on the status on behalf of the user, and communicate promptly Follow standard help desk procedures Log all help desk interactions Maintain a high level of Customer Service for all customer queries Redirect problems to the appropriate resource Identify and upscale situations requiring urgent attention Track and route problems and requests, and document resolutions Creating and updating documentation for FAQ's, knowledge base, user guides, how-to guides, workarounds, etc, to aid customers and IT staff Publish support documentation to assist staff with requests and information Personal Requirements The ideal candidate will be able to explain technical concepts in a clear and understandable manner to non-technical individuals. Additionally, they should possess patience and empathy when assisting end-users facing IT difficulties. Professional Spanish proficiency required. Advanced English proficiency required. 2 years of previous experience in a technical support role. Exhibit a customer-centric approach to support, showcasing a commitment to prioritising the needs of customers. Demonstrate exceptional client interaction skills, both verbally and in written communication. Apply a logical and systematic approach to troubleshooting technical issues. Have the ability to prioritise tasks and manage time efficiently. Display excellent time management skills, including awareness of time constraints, priorities, and deadlines. Demonstrate the capacity to research and rapidly learn new technologies and solutions even under pressure. Act as a strong team player, actively contributing knowledge and expertise to foster collaboration. Experience Having worked in a similar role within an IT managed service provider would make you stand out, but previous MSP experience is not a prerequisite, and we're open to new talent from any IT background! Exposure to the following technologies, but not limited to, would be advantageous. Windows Server Windows Desktop Microsoft Office 365 Active Directory & Entra DNS, DHCP, Group Policy Networking, switches, subnets, LAN, WAN, DNS LOCATION & SALARY Our organisation is located in Edinburgh, UK, and we require the successful candidate to work remotely from São Paulo. Job Type: Full-time, Permanent, Fully remote.
03/02/2026
Full time
Texaport is a UK-based MSP serving businesses globally. The company has been trading for over 12 years and is headquartered in Edinburgh, United Kingdom. It is expanding its offering globally and is looking to provide 24/7 cover to its clients. With a growing client base in Brazil, it is now time to secure local Technicians to support this user base. Job Requirements Respond to requests for technical assistance via ticket or in person Diagnose and resolve technical hardware and software issues Research questions using available information and resources To take ownership of users' queries, follow up on the status on behalf of the user, and communicate promptly Follow standard help desk procedures Log all help desk interactions Maintain a high level of Customer Service for all customer queries Redirect problems to the appropriate resource Identify and upscale situations requiring urgent attention Track and route problems and requests, and document resolutions Creating and updating documentation for FAQ's, knowledge base, user guides, how-to guides, workarounds, etc, to aid customers and IT staff Publish support documentation to assist staff with requests and information Personal Requirements The ideal candidate will be able to explain technical concepts in a clear and understandable manner to non-technical individuals. Additionally, they should possess patience and empathy when assisting end-users facing IT difficulties. Professional Spanish proficiency required. Advanced English proficiency required. 2 years of previous experience in a technical support role. Exhibit a customer-centric approach to support, showcasing a commitment to prioritising the needs of customers. Demonstrate exceptional client interaction skills, both verbally and in written communication. Apply a logical and systematic approach to troubleshooting technical issues. Have the ability to prioritise tasks and manage time efficiently. Display excellent time management skills, including awareness of time constraints, priorities, and deadlines. Demonstrate the capacity to research and rapidly learn new technologies and solutions even under pressure. Act as a strong team player, actively contributing knowledge and expertise to foster collaboration. Experience Having worked in a similar role within an IT managed service provider would make you stand out, but previous MSP experience is not a prerequisite, and we're open to new talent from any IT background! Exposure to the following technologies, but not limited to, would be advantageous. Windows Server Windows Desktop Microsoft Office 365 Active Directory & Entra DNS, DHCP, Group Policy Networking, switches, subnets, LAN, WAN, DNS LOCATION & SALARY Our organisation is located in Edinburgh, UK, and we require the successful candidate to work remotely from São Paulo. Job Type: Full-time, Permanent, Fully remote.
PLOS is a nonprofit, Open Access publisher empowering researchers to accelerate progress in science and medicine by leading a transformation in research communication. The Application Analyst - Data will focus on improving how PLOS manages, connects, and understands data across its application ecosystem. This role will center on integrating systems, ensuring data consistency and accuracy across platforms such as Tableau, SQL, and other reporting tools, while learning and supporting Editorial Manager (EM) as needed. The analyst will act as a data steward for the applications team-monitoring data quality, maintaining field mappings, and ensuring seamless data flow between systems. The Application Analyst has a strong understanding of enterprise level applications, understands both their current configurations and our business objectives, and is responsible for supporting and implementing scalable solutions proactively and effectively. The Application Analyst is responsible for working closely with stakeholders, other Digital team members, and end-users to refine and prioritise user demands, to support a robust ecosystem of solutions, and to ultimately help the organisation achieve its business goals. This position demands an understanding of information technology concepts as well as strong communication skills, with an eye for agile process optimization, continuous improvement, and excellent customer service. Responsibilities Administer and maintain various environments within your designated enterprise applications (e.g. Tableau, JIRA, Confluence, Alchemer, NetSuite, HubSpot) including data management, system configuration and security practices Perform routine maintenance tasks (i.e. monitoring usage and archiving data as needed) Advise business users on application usage and best practices. Proactively monitor usage and identify and propose improvements Facilitate collaboration among stakeholders to translate business requirements into technical specifications and estimates Communicate policies and outages, bugs, workarounds and solutions to internal and external users. Provide end user support and administration for all user needs: including user account maintenance, reports, and dashboards. Act as a subject matter expert for internal stakeholders, participating in chartered and team programs and communicating stakeholder needs within the Platforms team. Partner with the Technology Services team to establish and enhance application integrations and uphold security best practices Create and maintain technical documentation on policies, procedures, and workflows and deployed configurations. Troubleshoot and work with staff and/or vendors to resolve reported issues, escalating technical issues to the vendor for resolution as necessary. Maintain and enhance relationships with system vendors. Uphold a high standard of customer service to all as a representative of the Digital team. Ensure compliance with relevant standards, regulations and PLOS's internal policies. Manage data in accordance with our Information Governance policy and other legal frameworks, such as GDPR Ensure systems and data are secure in accordance with our cybersecurity policy Monitor and evaluate incoming issues, ensure timely follow up, and foster a culture of support. Functional knowledge of business systems Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously Results driven, capable of balancing multiple high priorities and quickly determining priority Customer oriented, with the ability to develop and maintain excellent relationships externally and internally Excellent troubleshooting, problem solving, and analytical skills Adept at queries, report writing and presenting findings Knowledge and Skills Proficiency with data and reporting tools such as Tableau, SQL, and related data visualization or analytics platforms. Understanding of system integrations, data mapping, and ensuring data quality and consistency across applications. Strong analytical and collaboration skills, with the ability to partner effectively with engineering and other teams to support data driven initiatives. Experienced with administering enterprise systems or platforms. Enterprise application certification(s) a plus Business analysis background with additional focus on business process management Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy Strong understanding of typical operational workflows spanning multiple business functions and systems (e.g. Sales, Marketing, Customer Service, Finance, etc.) Excellent communication skills, both verbal and written. Must be able to clearly articulate and present findings and recommendations to both technical and non technical team members Results driven, capable of balancing multiple high priorities and quickly determining priority Ability to multitask, prioritising multiple assignments to meet deadlines Self directed and capable of working under minimal supervision. Familiar with Agile development methodologies Positive approach to problem solving Qualifications Bachelor's degree in a technical or scientific field or equivalent experience Administrator certification for applications which offer them Experience with scientific research publishing is desirable. Experience working with Publication Management Systems (Aries Editorial Manager) or similar submission tracking systems highly desirable. Physical Requirements and Work Environment Prolonged periods stationary at a desk and working on a computer. Some domestic and/or international travel may be required Rare, but occasional after hours (evening or weekend) work. The base salary range we've established for these positions is £35,000 £47,000. PLOS also offers a comprehensive benefits package summarized below. BENEFITS: UK: Private medical insurance Life assurance Income protection Pension with up to 10% employer match 25 days holidays, market competitive Maternity and Paternity leave Birthday and three winter holidays days off 2 days paid time off for volunteering per year Fully remote work environment with stipend on joining for home office About PLOS Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst inopen science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge. Our work is supported by a highly skilled global in house team, partnerships with localscholarly organizations, and the valued contributions of a diverse, international communityof scientific researchers. We're committed to equal opportunity We're working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out. Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all. Interested in building your career at Public Library of Science? Get future opportunities sent straight to your email.
03/02/2026
Full time
PLOS is a nonprofit, Open Access publisher empowering researchers to accelerate progress in science and medicine by leading a transformation in research communication. The Application Analyst - Data will focus on improving how PLOS manages, connects, and understands data across its application ecosystem. This role will center on integrating systems, ensuring data consistency and accuracy across platforms such as Tableau, SQL, and other reporting tools, while learning and supporting Editorial Manager (EM) as needed. The analyst will act as a data steward for the applications team-monitoring data quality, maintaining field mappings, and ensuring seamless data flow between systems. The Application Analyst has a strong understanding of enterprise level applications, understands both their current configurations and our business objectives, and is responsible for supporting and implementing scalable solutions proactively and effectively. The Application Analyst is responsible for working closely with stakeholders, other Digital team members, and end-users to refine and prioritise user demands, to support a robust ecosystem of solutions, and to ultimately help the organisation achieve its business goals. This position demands an understanding of information technology concepts as well as strong communication skills, with an eye for agile process optimization, continuous improvement, and excellent customer service. Responsibilities Administer and maintain various environments within your designated enterprise applications (e.g. Tableau, JIRA, Confluence, Alchemer, NetSuite, HubSpot) including data management, system configuration and security practices Perform routine maintenance tasks (i.e. monitoring usage and archiving data as needed) Advise business users on application usage and best practices. Proactively monitor usage and identify and propose improvements Facilitate collaboration among stakeholders to translate business requirements into technical specifications and estimates Communicate policies and outages, bugs, workarounds and solutions to internal and external users. Provide end user support and administration for all user needs: including user account maintenance, reports, and dashboards. Act as a subject matter expert for internal stakeholders, participating in chartered and team programs and communicating stakeholder needs within the Platforms team. Partner with the Technology Services team to establish and enhance application integrations and uphold security best practices Create and maintain technical documentation on policies, procedures, and workflows and deployed configurations. Troubleshoot and work with staff and/or vendors to resolve reported issues, escalating technical issues to the vendor for resolution as necessary. Maintain and enhance relationships with system vendors. Uphold a high standard of customer service to all as a representative of the Digital team. Ensure compliance with relevant standards, regulations and PLOS's internal policies. Manage data in accordance with our Information Governance policy and other legal frameworks, such as GDPR Ensure systems and data are secure in accordance with our cybersecurity policy Monitor and evaluate incoming issues, ensure timely follow up, and foster a culture of support. Functional knowledge of business systems Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously Results driven, capable of balancing multiple high priorities and quickly determining priority Customer oriented, with the ability to develop and maintain excellent relationships externally and internally Excellent troubleshooting, problem solving, and analytical skills Adept at queries, report writing and presenting findings Knowledge and Skills Proficiency with data and reporting tools such as Tableau, SQL, and related data visualization or analytics platforms. Understanding of system integrations, data mapping, and ensuring data quality and consistency across applications. Strong analytical and collaboration skills, with the ability to partner effectively with engineering and other teams to support data driven initiatives. Experienced with administering enterprise systems or platforms. Enterprise application certification(s) a plus Business analysis background with additional focus on business process management Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy Strong understanding of typical operational workflows spanning multiple business functions and systems (e.g. Sales, Marketing, Customer Service, Finance, etc.) Excellent communication skills, both verbal and written. Must be able to clearly articulate and present findings and recommendations to both technical and non technical team members Results driven, capable of balancing multiple high priorities and quickly determining priority Ability to multitask, prioritising multiple assignments to meet deadlines Self directed and capable of working under minimal supervision. Familiar with Agile development methodologies Positive approach to problem solving Qualifications Bachelor's degree in a technical or scientific field or equivalent experience Administrator certification for applications which offer them Experience with scientific research publishing is desirable. Experience working with Publication Management Systems (Aries Editorial Manager) or similar submission tracking systems highly desirable. Physical Requirements and Work Environment Prolonged periods stationary at a desk and working on a computer. Some domestic and/or international travel may be required Rare, but occasional after hours (evening or weekend) work. The base salary range we've established for these positions is £35,000 £47,000. PLOS also offers a comprehensive benefits package summarized below. BENEFITS: UK: Private medical insurance Life assurance Income protection Pension with up to 10% employer match 25 days holidays, market competitive Maternity and Paternity leave Birthday and three winter holidays days off 2 days paid time off for volunteering per year Fully remote work environment with stipend on joining for home office About PLOS Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst inopen science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge. Our work is supported by a highly skilled global in house team, partnerships with localscholarly organizations, and the valued contributions of a diverse, international communityof scientific researchers. We're committed to equal opportunity We're working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out. Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all. Interested in building your career at Public Library of Science? Get future opportunities sent straight to your email.
