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About the Role Group IT Test & Release Manager Location: Ireland Department: Group IT Reports to: Head of Group IT Solutions & Data Platforms Panda Ireland is going through a major business and technology transformation, and we are looking for a Group IT Test & Release Manager to help make sure change is delivered safely, consistently and at pace. This is a key role within our Group IT function, responsible for leading testing, release governance and production readiness across a complex technology landscape. You'll work across enterprise systems, operational platforms, customer service tools, data platforms, integrations and customer-facing technologies, including systems such as Workday, Freshworks and ERP platforms. As Group IT Test & Release Manager, you'll help build a modern, scalable and mature testing and release capability that supports rapid transformation while protecting operational stability. The Role This Group IT Test & Release Manager role is ideal for someone who combines strong technical understanding with governance discipline, stakeholder management and hands on delivery leadership. You'll be responsible for owning the end to end testing and release lifecycle, ensuring technology changes are properly planned, tested, approved, deployed and validated before reaching production. You'll work closely with IT, Transformation, Operations, Finance, Customer Services, suppliers and senior stakeholders to ensure changes are delivered with quality, control and minimal disruption. What You'll Be Doing Defining, implementing and improving the enterprise-wide testing and release management framework Establishing consistent testing standards, governance processes and quality gates across technology and transformation projects Owning end-to-end testing activities including test planning, SIT, UAT, regression testing, integration testing, release validation and production verification Ensuring testing coverage across business processes, integrations, data flows and operational dependencies Introducing risk-based testing approaches that support fast-paced transformation delivery Identifying opportunities to introduce automation and improve quality, repeatability and delivery speed Managing defect governance, including prioritisation, root cause tracking and remediation Owning and governing the release management lifecycle across multiple platforms, suppliers and delivery teams Coordinating releases across critical systems including Workday, Freshworks and integrated enterprise platforms Managing release calendars, dependencies, approvals, rollback plans and operational readiness Overseeing environment governance, release readiness and refresh cycles Working with infrastructure, security, platform engineering and third party suppliers to support successful release delivery Providing clear reporting on testing progress, release readiness, quality risks and delivery status Supporting agile delivery teams while maintaining strong governance and operational control Driving continuous improvement across testing, release and deployment processes Supporting post implementation reviews and contributing to lessons learned following incidents or major releases About You We're looking for someone with strong experience in test management, release management or quality engineering leadership within a complex technology environment. You'll be confident managing multiple releases, working across technical and non-technical teams, and balancing delivery pace with the governance needed to protect business operations. Significant experience in test management, release management or quality engineering leadership Experience managing testing and releases across complex enterprise application landscapes Strong understanding of enterprise SaaS platforms such as Workday, Freshworks, ERP or other integrated business systems Experience working in agile, hybrid or fast paced transformation environments Strong knowledge of ITIL change, release and service transition principles Experience coordinating multiple concurrent releases and delivery streams Strong understanding of API testing, integration testing, data validation, defect management, environment management and production readiness Excellent stakeholder management and communication skills The ability to work across applications, infrastructure, security, data, suppliers and business teams A practical approach to governance, with the ability to maintain control without creating unnecessary bureaucracy Strong attention to detail, organisation and ownership It would also be helpful if you have experience in operationally intensive or multi site businesses, large scale transformation programmes, ERP environments, Azure DevOps, Jira, ServiceNow, test automation, CI/CD practices, ITIL certification or ISTQB qualifications. What Success Looks Like High quality, low risk releases delivered consistently across critical business systems Fewer production incidents and failed changes Improved testing maturity, coverage and automation Faster and more predictable release cycles Strong governance that supports, rather than slows, delivery Greater confidence from business stakeholders in technology change Improved operational stability during a period of rapid transformation Scalable and repeatable testing and release processes embedded across the business Why Join Panda? This is a great opportunity to play a central role in shaping how technology change is delivered across Panda Ireland. As Group IT Test & Release Manager, you'll help establish modern testing and release practices, influence delivery standards and work closely with senior stakeholders on critical business transformation programmes. You'll be joining a business that is changing quickly, investing in technology and building stronger, more scalable ways of working across the organisation.Gro Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)

Job Description Purpose of the role: To provide a primary liaison service between the business, technology, and security functions. In order to ensure the confidentiality, integrity and availability of information, and support the mitigation of security risk. Accountabilities Collaboration with stakeholders to understand their security requirements in business processes and IT projects, to enhance overall risk management. Execution of risk assessments to identify and prioritise potential cybersecurity threats that could impact the banks operations and data and guide the implementation of mitigation strategies and communicate findings to relevant senior stakeholders. Collaboration with business units to develop and implement security policies and procedures for the banks operations aligned to the risk management framework. Management of the implementation, testing and monitoring of security controls across the banks IT systems to ensure the effectiveness of controls and mitigation of risk. Execution of training content and sessions to educate employees, enhance cybersecurity awareness and provide guidance on safe online practices. Management of complex cybersecurity incidents by collaborating with IT teams and response experts to effectively resolve cases through analysis, expertise support and project supervision. Identification of emerging cybersecurity trends, threats, and new technologies to address potential risks by advocating the adoption of new security solutions. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide. They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Head of GRC - Key Responsibilities Own the security policy framework, ensuring policies are current, proportionate, and aligned to PCI DSS, FCA expectations, UK GDPR, and DORA requirements. Maintain and operate the security risk register, ensuring risks are assessed consistently using a defined methodology, owned explicitly, and reported accurately to the CISO and Executive Leadership Team (ETL). Manage the relationship with external auditors, the Qualified Security Assessor (QSA), and 2nd/3rd Line of Defence (LoD) on all security and technology risk matters. Own the third party security assurance process, ensuring all vendors, partners, and card scheme integrations are risk assessed with a tiered approach proportionate to data access and criticality. Chair the monthly Cyber and Tech Risk and Controls Forum, presenting risk posture, compliance status, and material findings to the CISO, CIO and ELT. Design and maintain the control framework, mapping controls to PCI DSS, FCA, UK GDPR, and DORA requirements, and ensuring control effectiveness is tested on a continuous cycle. Produce KRI dashboards and risk reporting for CISO, CIO, and ELT consumption, ensuring risk is communicated in business terms. Lead regulatory and audit engagement on security matters, coordinating regulatory review and audit interactions and proactively managing stakeholder relationships. Own the risk assessment calendar, ensuring both cyclical and event driven assessments are executed on schedule with appropriate rigour. Manage the risk acceptance process, ensuring risk acceptance decisions are documented, time bound, approved at the appropriate authority level, and reviewed before expiry. Manage and develop the GRC team, building capability across risk assessment, compliance, and third party assurance disciplines. Key Deliverables Security risk register, reviewed and updated monthly with full audit trail in the GRC platform. PCI DSS compliance roadmap and continuously maintained evidence repository. Monthly Cyber and Tech risk and compliance report for CISO and ELT. Quarterly KRI dashboard and risk trend analysis for Risk Committee reporting. Annual third party security assurance plan with tiered assessment calendar and completion tracking. Control framework mapping document (controls mapped to PCI DSS4.0 / FCA / UK GDPR / DORA requirements). Risk assessment calendar (cyclical and event driven) with capacity planning. Risk acceptance authority matrix and active acceptance register. Required Skills and Experience CISM, CRISC, or CISSP certification. Experience with DORA (Digital Operational Resilience Act) compliance requirements and implementation. ISO27001 Lead Auditor or Lead Implementer certification. PCI QSA or Internal Security Assessor (ISA) qualification. Previous experience in FinTech, Digital Banking, Payment Acquiring organisation. Experience with Visa GACS and Mastercard SDP acquirer compliance programmes. Significant experience of progressive experience in information security governance, risk, and compliance, with at least 5 years leading a GRC team in a regulated environment. Strong understanding of UK GDPR and the role of security controls in meeting data protection obligations, including breach notification requirements and data protection impact assessments. Experience designing and operating security control frameworks mapped to multiple regulatory requirements simultaneously (e.g., a single framework serving PCI DSS, FCA, and GDPR). Understanding of cloud native architectures and their implications for compliance and risk management. Proven ability to translate technical security risks into business language for executive audiences. Experience managing internal and external audit relationships, regulatory examinations, and QSA assessments. Understanding of risk quantification methodologies and experience producing risk reporting that supports investment decisions. Proven people management experience, developing analysts and building team capability in a growing organisation. Experience with GRC tooling and platforms (e.g., Drata, Vanta, ServiceNow GRC, OneTrust, or equivalent).

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.Senior IT Engineer - Infrastructure9-Month Fixed Term ContractLocation: Shirley Office 2 days a week (with occasional travel)About MVH EuropeMars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 18 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety.AniCura, our largest brand in Europe, provides care to over three million patients each year through 12,500 dedicated professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development.At MVH Europe, we prioritize a culture of accountability, inclusion, and wellbeing. We believe our purpose to make A BETTER WORLD FOR PETS starts with building a better world for our people. We support our teams through strong governance, comprehensive wellbeing programs, and a shared passion for delivering exceptional outcomes in veterinary care.The RoleWe are looking for an experienced Senior IT Infrastructure Engineer to join our Infrastructure Team on a 9-month fixed term contract, working 2 days per week, based primarily from our Shirley office and the rest of the time from home.This is an exciting opportunity to play a key role in supporting and maturing Linnaeus' IT infrastructure estate. You will balance business-as-usual support with project-based work, helping to standardise and future-proof a diverse and evolving IT environment following continued growth and acquisitions.Working closely with the IT Operations Manager, Principal Infrastructure Engineer, and wider IT stakeholders, you will act as a senior escalation point and contribute to the delivery of stable, secure, and high-performing infrastructure services across the Group.Key ResponsibilitiesAct as an escalation point for complex infrastructure incidents and issuesMaintain, monitor, and proactively improve infrastructure availability and performancePlan and deliver infrastructure maintenance, upgrades, and improvement projectsSupport the transformation of a varied IT estate into a standardised, best-in-class platformContribute technical advice and proposals to strategic IT and business planningDeliver infrastructure services aligned to ITIL best practiceProvide clear, concise communication to technical and non-technical stakeholdersSupport, coach, and mentor other engineers within the teamThe role will occasionally require evening or weekend work to minimise disruption to practices. Overtime and expenses will be paid in line with company policy. Due to the nature of acquisitions, project work may sometimes be unpredictable.About YouEssential Experience & KnowledgeExtensive experience in a corporate or mid-sized enterprise IT infrastructure roleStrong knowledge of enterprise infrastructure technologies, including:Microsoft 365 & AzureMicrosoft IntuneWindows Server & End User ComputingVirtualisation (Hyper-V / VMware)Backup solutions (e.g. Acronis)Identity & Access Management (AD, Okta or similar)Networking (Cisco / HP) and firewall technologiesExperience working within ITIL-based service environmentsStrong understanding of IT security best practiceProven experience delivering IT infrastructure projectsDesirableExperience consolidating diverse IT environments into standardised platformsWireless technologies (UniFi / Meraki)WatchGuard firewall managementServiceNowSD-WAN solutions (e.g. VeloCloud)Asset management systemsVeterinary industry experienceQualificationsMCSA / MCSE or equivalentITIL FoundationCEH or similar IT security qualification (desirable)Skills & AttributesStrong infrastructure and information security delivery skillsExcellent communication and stakeholder management skillsKeen attention to detailAbility to prioritise effectively under pressureExperience supervising or mentoring engineersStrong interpersonal skills and a enthusiastic, proactive, "can-do" attitudeDesire to understand the business, not just the technologyOther RequirementsFull UK driving licence with access to a vehicle (business use insured)Flexible approach to working hours to support a 24x7 operational environmentWillingness to travel to remote sites at short notice when requiredIf this sounds like you:Please contact Christina Scimeca, Group Corporate Recruiter, who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through the apply button below.MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds.Internal Candidates/Associates: If you are interested in this position, please reach out to the Corporate Recruiter to understand the internal recruitment are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at

Overview 3rd Line Support Technical Services Engineer - Microsoft Windows 365Azure Networking. Location: Leeds. Hybrid - 2 to 3 days at the office, 1 to 3 days remote. Salary: £45,000 - £50,000. Requirements: Experience working at an MSP in a support role. Responsibilities The Technical Services Engineer plays a pivotal role in delivering exceptional technical support and ensuring outstanding service for customers. This position is responsible for: - providing advanced troubleshooting, investigative analysis, and resolution of complex technical issues escalated from both the Service Desk and wider Technical Services teams, while consistently meeting agreed KPIs and SLAs. Additional responsibilities include: owning technically challenging incidents and problems, identifying root causes and implementing long term solutions. contributing to large scale infrastructure projects, problem management initiatives, and continuous service improvement activities. providing coaching, mentoring, and guidance to fellow engineers, and acting as a deputy for the Senior Technical Services Manager when required. playing an active role in the delivery of project work, including infrastructure deployments, cloud migrations, and technology transformation initiatives. supporting the Field Services team with on site installations and deployments where required. maintaining high standards of documentation, ticket management, time recording, and customer communication. Qualifications Knowledge and technical understanding of Microsoft 365 and general business IT systems. Specialised knowledge/certification in more than one field of IT systems, e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or an alternative ITSM tool (ServiceNow, Remedy, Autotask), in a service and project capacity. Operational understanding and experience working in ITIL aligned environments, including understanding of SLAs, incident management, service request fulfilment, and change management. Experience working within PRINCE2 projects, as a team resource. Strong dispute resolution and high pressure environment skills. Excellent troubleshooting skills. Strong team working and team leadership skills. Benefits and Development Opportunities to own support cases, move into project engineering and implementations, progression, and training. Unlimited parking, supportive culture.

Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life. About the job The Senior IT Service Delivery Manager oversees a number of key functions within the IT department that enables the delivery of a high quality service to end users, ensuring that Service Support and Service Delivery processes are in place to meet business needs. This position will involve liaising directly with stakeholders and requires that you establish and manage expectations within the business. The role will require the post holder to manage and drive the IT Service Delivery team to achieve a high standard of work in order to meet the expectations of the business. Your main responsibilities will be: Maintain a high performing IT Service Delivery function to include full management responsibilities of the IT Service Delivery Team. Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent IT to both the internal business and to all IT third party vendors and suppliers. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Liaise with customers to establish the structure of service level agreements (SLAs). Ensure that operational methods, procedures and facilities are documented, maintained and reviewed regularly to maintain their effectiveness and efficiency. Creates, implements, reviews/analyses problem management processes and advises on any improvements that could be implemented, using any tools that may be available. Support projects and develop a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed. Drive internal and third party service review meetings covering performance, service improvements, quality and processes . Ensure that patching and anti virus updates are carried out promptly and effectively in the desktop environment. Create and maintain regular and accurate management reporting on IT Service performance with the tools available. Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments. Contribute to departmental policy, procedures and practices on matters such as security, health and safety, environmental controls, service facilities and media storage. Point of escalation - ensuring escalated issues from customers and colleagues are resolved effectively and in a timely manner. Governance - assisting in defining and implementing processes & standards and ensuring staff adhere to them. Supports budget related conversations on different levels. Innovate and encourage innovation within team members. Coach and mentor less experienced staff as required. Empower staff to take responsibility for their jobs and commitments. Foster a spirit of teamwork, inclusion and unity among the teams. You'll need: Proven experience managing an IT service desk or technical support team in a fast paced environment. Strong leadership skills with a track record of coaching, developing, and motivating high performing teams. Solid understanding of IT infrastructure, systems and support operations across desktop, network and application environments. In depth knowledge of IT service management principles; ITIL certification (Foundation or higher) preferred. Exceptional customer service focus, with the ability to drive a user centric culture and improve service delivery. Experience managing incident, problem and request workflows, with a strong grasp of SLAs and KPIs. Excellent communication and interpersonal skills, capable of engaging with technical teams, stakeholders and senior leadership. Experience with enterprise level IT systems and platforms such as Active Directory, Microsoft Endpoint Manager (Intune) or Entra ID. Strong analytical skills with the ability to produce reports, identify trends and lead service improvement initiatives. Experience managing service desk tools and platforms (e.g. ServiceNow, BMC Remedy, FreshDesk) It would be great if you had: Experience supporting remote and hybrid working environments, including VPNs and virtual desktop infrastructure (VDI). Project management knowledge or certification (e.g. PRINCE2, PMP) to support service improvement and change initiatives. Understanding of cybersecurity best practices and experience contributing to IT security and compliance efforts. Familiarity with IT change management processes and tools. Experience with service automation tools, AI powered support technologies or workflow optimisation. Basic budgeting or cost management experience in an IT services context. About the location Southampton Central is conveniently situated near the city centre. It is a short walk to West Quay shopping centre, a hub for retailers and restaurants, and provides an excellent link between London, coastal areas and the Isle of Wight. Working pattern You will work an average of 37 hours per week across 5 days, typically office hours. Flexibility will be required and there may be an "on call" commitment. The Reward In return we offer a competitive salary and a variety of valuable benefits, including: Free duty and leisure travel on SWR services for employees Free leisure travel for spouse/partner and dependants (criteria dependent) 75% discount on many other train operating companies Full training and support with development Excellent pension scheme We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia or autism, please let us know. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Job Description Job Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Company Overview Accenture is a leading global professional services company,providinga broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities acrossall oftheseservices We believe in inclusion and diversity and supporting the whole person. Our core valuescomprise ofStewardship, Best People, Client Value Creation, One Global Network, Respect for theIndividualand Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team focuses on delivering high-quality, SLA-driven services enhanced through AIOps, automation, and data-driven insights. This is an opportunity to work in a dynamic, collaborative environment with access to continuous learning,cutting-edgetechnologies, and a global network of experts. Key Responsibilities Service Delivery Management Own full lifecycle service delivery across infrastructure and cloud environments, ensuring alignment to SLAs, KPIs, scope, and cost. Leverage AIOps and observability tools (e.g.Dynatrace, Datadog, New Relic, Elastic) to proactivelymonitorservice health and performance. Utilisepredictive alerting and anomaly detection to prevent incidents andoptimisedelivery priorities. Coordinate across internal teams, vendors, and stakeholders to ensure seamless delivery. Client Communication Act as the primary point of contact for service delivery, building strong, trusted client relationships. Translate technical insights into clear business value, highlighting outcomes such as improved reliability and reduced Mean TimeToRecover (MTTR). Communicate the impact of AI-driven service management anddemonstratethe value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service Intelligence. Service Improvement Analyseservice metrics and trends toidentifyopportunities for continuous improvement. Embed incident learnings into automation workflows and prevention models. Use AIOps insights to improve service availability, performance, and reliability. Driveoptimisationthrough data-led decision-making and proactive operations. Documentation and Reporting Establish and lead governance forums, service reviews, and performance discussions. Deliver AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics, Azure Monitor, and AWS DevOps Guru. Ensure transparency and governance in AI usage within service delivery. Team Collaboration Work closely with cross-functional teams including IT, DevOps, and business units. Promote adoption of AIOps and automation tools across operational teams. Encourage skills development in data-driven and AI-assisted service management. Foster collaboration and knowledge sharing to drive service excellence. Risk Management Act as escalationleadformajor incidents, service risks, and client concerns, including participation in on-call rotations. Use event correlation and root cause analysis tools such asMoogsoft,BigPanda, and Splunk IT Service Intelligence to accelerate resolution. Proactivelyidentifyand mitigate risks using data-driven insights. Compliance Ensure adherence to client data protection, security, and regulatory requirements. Govern access to operational data used within AIOps and monitoring platforms. Support audits and assurance activities related to AI-enabled service delivery. Automation & Tooling Implement andoptimiseAIOps and automation capabilities to enable proactive and self-healing operations. Drive intelligent alerting, event correlation, and automated remediation. Leverage AI-driven dashboards for performance, cost, and efficiency insights (e.g.within ServiceNow or Datadog). Support business cases for AIOps and automation investment. Ideally,you'llhave: Experience in Service Delivery within infrastructure and cloud environments Strong understanding of IT Managed Services frameworks Hands-on experience with AIOps tools such as Dynatrace and ServiceNow Familiarity with observability tools (e.g.Datadog, New Relic, Elastic) Knowledge of event analytics tools such as Splunk IT Service Intelligence andMoogsoft Experience in stakeholder and client management Financial management, costoptimisation, and business case development experience Understanding of data protection, compliance, and security controls About Accenture Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Qualification Set yourself apart: You will have a culture of learning and completing relevant training and certifications. Experience in Agile Delivery, Project management, DevOps, FinOps. Know how to manage customer expectations with customer-facing experience. Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k, Experience with AI Ops tools, frameworks, and implementation strategies. Knowledge of AI-enabled automation and monitoring solutions. Awareness of Site Reliability Engineering principles and practices. Locations Birmingham Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .

Location: London, Hybrid on site (3 - 4 days in the central London-based office, and at client sites) Department: MSP Operations Summary The IT Technical Lead is the most senior technical individual contributor within the MSP team at Dr Logic, bridging day-to-day service delivery and longer-term technical strategy. You will own the technical quality of everything we deliver, setting standards, leading projects, owning the knowledge base, and ensuring our clients' environments remain secure, optimised, and well-documented. You will act as the final technical escalation point for the service desk, lead the delivery of complex client projects, and contribute directly to pre-sales and business development. You will work closely with clients on-site and remotely, particularly during onboarding phases, and play a central role in shaping Dr Logic's technical direction and roadmap. The Technical Lead reports to the MSP Operations Manager. Duties and Responsibilities Serve as an escalation point for complex technical issues from the L1 and L2 service desk teams. Take ownership of high-priority incidents (P1), driving resolution and ensuring clear communication with clients throughout. Meeting SLA targets, identifying patterns, removing blockers, and supporting the desk in maintaining service levels. Proactively monitor client environments for vulnerabilities, backup failures, and patch compliance, communicating findings and actions to clients. Client Projects Lead the technical delivery of client projects, taking ownership from scoping through to handover to BAU support. Ensure all project-related changes to client environments are fully documented. Support and manage the technical elements of client onboarding and offboarding, ensuring a high-quality, repeatable process. Collaborate with Project Engineers on more complex or concurrent engagements where required. Client Relationships & On-Site Support Act as a senior technical contact for key clients, building trusted advisory relationships. Conduct regular client site visits, particularly during and following onboarding, to support implementation, gather requirements, and strengthen relationships. Work directly with clients to assess their environments, identify improvement opportunities, and recommend solutions aligned to their needs and budget. Support the MSP Operations Manager and Managing Director in client reviews, technical presentations, and proposal development. Technical Standards & Stack Ownership Define, document, and enforce technical standards across the team, ensuring consistent, high-quality delivery across all client environments. Manage and optimise Dr Logic's internal technical stack, including MDM, RMM, identity management, and monitoring tooling. Manage internal licences, certificates, and expiry dates across the technical stack. Identify opportunities for automation and process improvement and lead on implementation where appropriate. Maintain Dr Logic's software and hardware asset lists. Knowledge Base & Documentation Own the Dr Logic knowledge base, establishing structure, quality standards, and a culture of consistent documentation across the team. Ensure client documentation is accurate, up to date, and reflects the current state of their environment following any change. Develop and lead knowledge-sharing sessions and training materials for the operations team. Pre-Sales & Technical Strategy Contribute technical expertise to pre-sales conversations, supporting scoping, solution design, and proposal development alongside the business development team. Provide clear, well-informed technical input into client proposals, helping ensure recommended solutions are achievable and commercially grounded. Contribute to Dr Logic's technical roadmap by evaluating new products and technologies. Team Development Mentor and support L1 and L2 technicians, sharing knowledge, reviewing complex cases, and helping the team grow technically. Lead by example in technical proficiency, documentation habits, and client communication standards. Train the operations team on new technologies, tooling, and implementations as they are introduced. Minimum 5 years experience working with Apple in a business environment, with deep expertise in macOS and iOS. Strong working knowledge of Windows Desktop and Windows Server environments. Experience managing IT services within an ITIL framework (incident, problem, change management). Familiarity with information security frameworks and working within a regulated or compliance-driven environment (e.g. ISO 27001, Cyber Essentials, SOC 2) Proven experience leading or delivering technical projects end-to-end. Strong understanding of MDM and identity management platforms (JumpCloud, Jamf, Addigy, Okta, Azure AD). Google Workspace and Microsoft 365/Entra administration. Networking: DHCP, DNS, IP addressing, subnetting, VLANs; configuration of routers, switches, and wireless access points. Experience with RMM tooling (e.g. NinjaOne, N-able) Experience with ITSM platforms (e.g. ServiceNow, Autotask). Patch management across software and operating systems. Excellent technical documentation skills, able to write clearly for both technical and non-technical audiences. Source control familiarity (GitHub or GitLab). Making use of AI tools such as Claude in everyday work. Previous experience within a Managed Service Provider (MSP). Jamf Certified Tech. Egnyte Technical Professional Certification. Apple Certified IT Professional Microsoft 365 Administrator Expert Google Workspace Administrator Experience contributing to technical pre-sales or solution design. Familiarity with SaaS product administration at scale. Experience with software packaging tools (e.g. Jamf Composer, AutoPkg) and software deployment on Mac and Windows. Personal Qualities Technically excellent and genuinely passionate about technology and the MSP space. Clear and confident communicator, comfortable with clients, engineers, and senior stakeholders alike. Takes ownership: follows through, documents thoroughly, and holds a high personal bar. Calm and decisive under pressure, particularly during high-priority incidents. Proactive and curious, always looking to improve processes, tooling, or the team's capabilities. Collaborative and approachable, leading through expertise and example rather than authority. Organised, detail-oriented, and able to manage competing priorities across projects and BAU.

The Role We are seeking a talented individual with experience of Procurement implementations and detailed working knowledge of Source to Pay software including one or more of the following: Coupa, Ivalua, Oracle, GEP, ZIP, ORO or ServiceNow. While predominantly focusing on ensuring successful delivery of our programmes you will play an important role in several key areas, including: Procurement Solution Architectures - driving business strategy that meets the relevant client business, technology and regulatory requirements Delivery Excellence - achievement of high-quality outcomes in the delivery of products or services to our clients. Practice Development - Ensuring that the team continues to deliver value to our clients through understanding leading practice developments, potential disruptors to the market in the shape of new technologies (including Agentic AI, intake and orchestration) and helping to ensure the team are sufficiently equipped to support our clients Sales Support - Providing your experience and knowledge into the sales cycle ensuring our clients are set up for success Clients Providing expert consultancy to assist clients in defining their overall technology strategy, designs and delivery programmes whilst effectively managing the commercial impacts Architecting solutions including integration middleware, database & data warehouse, front-end technology & framework, infrastructure considerations. Translating business and technical requirements into coherent, consistent and complete architecture designs Delivering technology strategy, roadmaps and delivery blueprints for the technology design Whole-stack reference models and architectures across application, data and technical domains, divisional/group specialists, as appropriate. Defining Baseline and Target states alongside the migration steps from one to the other Run workshops relevant to your work stream or project goals, provide advice on set up and options Supporting clients with their Infrastructure and provisioning strategies Evaluating architecture options and making recommendations in the light of technical, delivery and commercial factors Provide functional expertise to clients for the elements owned during the implementation Proactively supporting the sales teams to provide expertise in bids to help clients to get more out of their existing Digital channels identifying the best of breed technologies and services based on client needs, constraints and strategies Presenting and communicating with confidence to stakeholders up to C-Suite level and supporting them in setting their strategic A track record of client delivery, innovation and transformation using Cloud solutions, at large FTSE/blue chip organisations Quality Responsibility for ensuring that each of the technical elements within each project phase is delivered on time and to a standard (inc. Functional Design, Technical build, UAT Testing, SIT Testing, Training, Move-to-Production inc. Cutover) A track record of working with onshore, offshore and 3rd party teams to source relevant expertise to deliver solutions Manages scope and delivers timely and quality deliverables. Communicates risk and issues early to Leaders as appropriate. Leads creating innovative and repeatable solutions which strengthen business performance and differentiate KPMG from our competition. Executes projects to a level that meet members firm's Quality standards within a commercial context. Holds review(s) on completion of projects to identify lessons learned and enhance future quality and commercial planning. Contributes to the internal Quality Assurance review process which ensures that the solutions and recommendations provided to our clients is in line with leading practice Keeping up to date with market trends within the Procurement Technology space to ensure that you can support our clients in addressing their needs People Identifies development needs of team and provides coaching, mentoring and stretch assignments to attract, develop and retain our most talented colleagues. Plans and seeks opportunities to allocate team members responsibilities that will enable them to learn new skills that align to their goals. Meets deadlines throughout the Performance cycle both for personal development and appraisees ensuring quality feedback is requested, goals are set and monitored, providing feedback on engagement reviews Effectively supports and manages underperformance, in line with guidance and policies. Takes action to ensure wellbeing matters are properly handled and resolved by demonstrating empathy and awareness of team. Ensures team accurately charge time to Engagement codes to see true value of work delivered and to recognize individual/team effort. Actively shares knowledge with other KPMG colleagues/teams and contributes to the development of knowledge resources. Manages onboarding of new starters, including buddy responsibilities. Public trust Ensures team complete all mandatory and regulatory training required by member firm by the due date. Does not undertake work that does not fit with firm capabilities or Risk Management criteria. Undertakes the appropriate training and coaching in line with member firm requirements. Pro-actively takes action to avoid Personal Independence breaches. Takes action and speaks up if they observe and/or are made of conduct that is inconsistent with KPMG's values and ethical standards.

Security Risk Assessment Specialist - Freelance Contractor - BrusselsRate: Flexible; Duration: 1 year; Hybrid: 8 days onsite per month in Brussels office, remainder remote. Division: CISO - IT Risk. About the role We are looking for an experienced and dynamic Senior Security Analyst to join our IT Risk Transformation team. In this role, you will contribute to the design and enhancement of our application security risk assessment process and perform security risk assessments across a wide range of applications. You will work closely with cross functional teams from across the organization and will be exposed to a diversified set of topics, business and technologies. Responsibilities Contribute to the design of an application security risk assessment framework. Design the approach for executing application security assessments. Participate in building the data model supporting the above activities. Create standard reporting templates. Organise documentation and track activity. Execute security assessments. Analyse the business context, technical architecture and supporting components of applications using sources such as CMDB, network topology, documentation and workshops. Identify relevant threats, risk scenarios and appropriate security controls based on the application's specific environment. Detect security gaps, articulate clear and actionable findings, and provide practical recommendations. Produce detailed reports outlining risks, observations and recommended security measures. Collaborate with internal stakeholders including IT, architects, project managers, business owners and risk teams to validate findings and support remediation plans. Experience 5-10 years of proven experience conducting security risk assessments. Hands on experience contributing to the design of security processes, frameworks or security solutions. Solid understanding of cybersecurity frameworks (ISO27001, CIS, NIST, DORA) and threat/risk frameworks (MITRE, EBIOS). Good knowledge of financial IT security regulatory requirements (DORA, ESMA, etc.). Practical understanding of how information security controls must be implemented. Experience in defining or applying security requirements on Microsoft Azure, IBM Mainframe or Microsoft Windows platforms is a plus. Fluency in English and prior experience in the financial sector. Knowledge of financial markets, FMIs and CSD operations is advantageous. Experience with tools such as ServiceNow, Excel and basic security testing platforms. Experience with ServiceNow GRC is advantageous. Certifications such as CISSP, CSSLP, CCSP, CISM, CISMP, GCIH, CEH are advantageous. Skills Strong communication and coordination skills, engaging effectively with stakeholders across diverse teams. Proactive, self motivated and comfortable in a dynamic, continuously evolving environment. Strong analytical capabilities and creative problem solving skills. Structured, synthetic, delivering clear, concise and relevant responses. Calm, organized, efficient under pressure, maintaining clarity even in uncertain situations. Collaborative mindset, working effectively with executives, business leaders and technical teams. Autonomous and well organized, with strong prioritisation and time management ability.

Job Specification - VIP Support Analyst IR35 Status: Inside IR35 Security Clearance Required: BPSS Location: Warrington (Full time onsite with travel to other Amentum locations as required) Working Pattern: 40 hours per week, Monday to Friday Shift / On Call Requirement: Possible on call support during periods of business demand Expenses: Travel and accommodation covered when travelling to other sites Overview We are seeking a highly professional, customer focused VIP Support Analyst to join the International IT Service Desk team. This role provides high priority, white glove IT support to senior leadership, VIP users, and key business stakeholders, ensuring a seamless, responsive and discreet technology experience. Key Responsibilities Provide dedicated, high touch IT support to senior leadership, VIP users and key business stakeholders, delivering a professional, discreet and responsive service. Act as a trusted point of contact for VIP incidents, service requests and escalations, ensuring timely prioritisation, ownership and resolution aligned to business expectations. Deliver L1-L3 support across Windows devices, Microsoft365, enterprise applications, identity and access management, printing services, mobile devices, networking, telephony and collaboration technologies. Manage incidents and service requests using the ServiceNow ITSM platform, maintaining accurate records, clear user updates and adherence to SLAs and ITIL best practice. Provide onsite and field based support across Warrington and other Amentum sites, including executive facing support for meetings, events and business critical activities. Support meeting room technologies including Microsoft Teams Rooms, AV equipment, video conferencing and unified communications solutions. Diagnose and resolve hardware and software issues, including device swaps, laptop builds, mobile device configuration, onboarding/off boarding activities and technology refresh programmes. Provide local hands and eyes support for second line, third line and external support partners during implementation, troubleshooting and service restoration activities. Collaborate with Service Desk, project teams, Business Relationship Managers, Facilities and Security teams to ensure continuity of service and smooth introduction of new or changed services. Produce and maintain knowledge articles, procedures, user guides, bite size learning videos and training materials to improve user adoption and self service capability. Identify opportunities for service improvement, automation and enhanced user experience. Maintain accurate stock and asset management records and support compliance with organisational standards and IT security policies. Support IT security incidents, project delivery activities and operational improvement initiatives as required. Work flexibly within a fast paced environment, including occasional extended hours and travel to support business requirements. Required Skills & Knowledge Excellent customer service and stakeholder management skills, with experience supporting senior leaders and VIP users. Strong troubleshooting capability across Windows operating systems, Microsoft365, standard enterprise applications, end user hardware and identity and access services. Experience using ITSM platforms such as ServiceNow, including incident, request, escalation and SLA management. Good understanding of collaboration technologies including Microsoft Teams Rooms, AV solutions, telephony and video conferencing platforms. Strong analytical, troubleshooting and problem solving capability with the ability to work effectively under pressure. Experience using SharePoint, Power Automate, Power Apps, PowerBI and chatbot technologies. Experience creating digital learning content including guides, videos and user training materials. Working knowledge of Active Directory, SCCM, Microsoft Intune, Microsoft Azure and networking fundamentals. Ability to explain technical concepts clearly to non technical users. Self motivated, proactive, resilient and solutions oriented with strong ownership and accountability. Willingness to travel between sites and support onsite activities where required. Experience & Qualifications Proven experience in a Service Desk, End User Computing or VIP Support role covering first line and second line support activities. Experience supporting senior stakeholders or executive level users within a professional business environment. Experience delivering onsite or field based IT support across multiple locations is desirable. ITIL Foundation certification (or equivalent service management experience) is desirable. Exposure to project delivery activities or a recognised project management qualification such as PRINCE2 would be advantageous. Benefits & Working Conditions This is a full time onsite role requiring a professional, adaptable and customer focused individual who is comfortable working in highly visible executive facing environments. The role offers an opportunity to contribute directly to the enhancement of VIP IT support services and user experience across the organisation. EEO Statement We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer.

A bit about the role The ideal candidate will have strong knowledge and experience in AWS, Terraform, Ansible and GitHub Actions, along with strong Python programming skills and experience in CI/CD workflows. You will assist teams to ensure standards are followed and maintained. This role requires a proactive individual who can troubleshoot at a low level, standardise solutions, and implement best practices across multiple platforms and technologies. What you'll be doing As a senior you will drive the design, deployment, and management of the automation and monitoring platforms to support our applications and services. Establish and enforce best practices for security, compliance, and cost management. Build & maintain the monitoring and alerting infrastructure and configuration. Develop dashboards to visualise key information to business stakeholders. Configure automation for new system integrations using existing custom frameworks and manage job configurations using Control M scheduling. Develop new automated processes making use of programming knowledge. Maintain a fundamental understanding of the Allwyn infrastructure and gaming platforms to aid with capacity planning and troubleshooting. Build GitHub Actions automations to deploy code into test & production environments. Work Management Work with the Tech Lead and Technical Delivery Manager to orchestrate work for the team, breaking down epics and stories into smaller stories and tasks that the engineers can work on in a day, and monitor these. Ensure that work is of a suitable quality for the team. Collaborate with product owners, business analysts and delivery managers to shape and refine the backlog. Make sure that the work management system ticket status is kept up to date in near real time, i.e. when the team starts work on a ticket change its status to reflect the same. What experience we're looking for Experience with application monitoring tools such as AppDynamics, along with administration skills in Sensu, Logz.io: Modern Observability Powered by AI, Consul, Hashicorp Vault, Grafana, Graphite & InfluxDB, or equivalents. Some experience with ServiceNow ITOM would be a bonus. Comprehensive practical experience with AWS, use of Terraform & Ansible and past use of ECS & Fargate, containerisation using Docker to build custom images. Experience using serverless technologies, for example Lambda, API Gateway, DynamoDB, EventBridge. Exhibit strong object-oriented programming skills in Python, with practical experience in writing Lambda functions and/or complex scripts. Familiarity with CI/CD tools, code linting, and experience with GitHub Actions. Significant experience with low-level n ix administration and troubleshooting. Possess a strong understanding of network and web technologies, including the TCP/IP stack, HTTP, HTTPS, RESTful APIs, certificates & encryption. Have some web development experience using modern technologies, preferably NodeJS, Java or equivalent. Experience using JIRA and Confluence for project management and collaboration. Have a basic understanding of Azure services. Be an excellent communicator, able to collaborate at different levels, across diverse skill teams. Demonstrate strong analytical and problem solving skills with a strategic mindset, capable of assessing risks and proposing effective mitigation actions based on professional judgement. Be highly self motivated, proactive, and capable of working both independently and as part of a team. Handle ambiguity, competing requirements, and shifting priorities. Be open to self disruption, modernization, and simplification. Demonstrate a desire for consistency and automation of everything. Key Measures of Success Business Expertise: Has developed skills to help support the TNL infrastructure. Product & Service Expertise: Has developed a key understanding of the products and services offered by the business and the key stakeholders for each area. Delivering Solutions (Problem Solving): Solves problems by selecting from a range of experience and existing solutions. Delivering Solutions (Planning & Organising): Prioritises and organises own work to meet agreed upon deadlines and quality/accuracy standards. Delivering Solutions (Continuous Improvement & Process): Highlights new opportunities to continuously improve current working practices within own team. Impact (Decision Making): Makes decisions related to own work. Receives regular but moderate supervision and guidance. Impact (Influence): Provides information and advice to business customers on basic product/service offerings. Is aware of the effect of actions on external relationships. Benefits Company Bonus Scheme Matched pension contributions up to 8.5% 26 days annual leave + 2 Life Days (and bank holidays) Single Private Health Cover Complimentary Private Medical Income Protection Flexible Benefits - EV Scheme, Money Coach, Will Writing, Mortgage Advice, Dental and Eye Care Schemes. Enhanced Family Leave (Maternity, Paternity, Adoption) Wellness Allowance £500 Employee Assistance Programme Discounted Health Assessments Volunteering Days Matched Funding About us At Allwyn, we are dedicated to changing lives and growing the National Lottery responsibly, championing its positive impact on people, places, and the planet. We are a Disability Confident Leader which means we've taken proactive steps to ensure our workplace is accessible and inclusive for disabled and neurodivergent colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job. If you need any assistance or adjustments to this job description or in the application process, please contact us at and we'll be happy to help.

About Morningstar Morningstar is a leading global provider of independent investment insights, serving both individual and institutional investors across public and private markets. Our offerings include a wide range of data, research, and investment management services, with $300+ billion in assets under management. Operating in 32 countries, Morningstar supports financial advisors, asset managers, retirement plan providers, and more with comprehensive investment solutions. Role Overview The Senior IAM Engineer is responsible for enterprise-wide identity and access management across both Microsoft and Okta platforms. This highly visible role partners closely with teams across the organization, requiring a proactive, innovative mindset and a willingness to think beyond conventional approaches. Operating within an Agile environment, the team moves at pace to adapt to evolving business needs. The team underpins critical business services, enabling key functions across the organization to deliver seamless and exceptional user experiences. Responsibilities Okta SSO, OIG and Workflows - joiner, leaver, mover processes for employees. Corporate wide Active Directory domain management. All Azure Active Directory (AAD) modules. Plan, develop, and deliver projects. Create and update documentation and knowledge articles. Provide training and knowledge transfer to engineers and users. Act as third line support for escalations and issues. Respond to incidents and alerts. Follow tasks from inception to completion. Support Employee Experience initiatives. Stay current with cutting edge technology. Required Qualifications Bachelor's degree in computer science or related field (or equivalent work experience). 2+ years of Okta SSO and lifecycle management. 2+ years of Okta OIG. 2+ years of Okta Workflows. 5+ years of relevant experience using Active Directory in a complex environment. In depth knowledge of Active Directory Group Policies (1+ year experience). Entra AD (1+ year experience). Experience with application proxies, preferably Azure Proxy. Basic PowerShell scripting. Working knowledge of Microsoft Certificate Server. Strong troubleshooting skills. Self starter, able to work independently in a fast changing environment. Desirable Qualifications ServiceNow experience. Splunk knowledge. Basic knowledge of System for Cross-domain Identity Management (SCIM). Benefits Hybrid work environment - four days in office each week where applicable. Competitive base salary (GBP 59,400.00 - 82,866.66). Target bonus of 12.5% of annual base. Flexible benefit options that adapt to changing needs. Tools and resources to collaborate with global colleagues. Equal Employment Opportunity Statement Morningstar is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions-including recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matters-without regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.

Role Overview The role will be expected to engage with multiple business units within the Group and EA technical delivery teams to support the planning and delivery, up to production environment, for dependent programmes and projects with strong alignment to Enterprise Architecture and Group strategy. The incumbent ensures completion of administrative tasks such as project operations support, deliverable management, communication support and project management tooling support. The incumbent is responsible for the creation and maintenance of management dashboards and executive summaries, supports the planning and delivery of stakeholder workshops to investigate user requirements, complex problems or issues and capture key insight, manages sprint ceremonies and associated activities in Azure DevOps, produces and maintains RAID logs, compiles project status reports to management and wider stakeholder groups, updates the EAA project portfolio ensuring Technical Delivery Managers detailed delivery plans are in sync with the portfolio view of senior stakeholder reporting, engages with programme and project managers working on dependent programmes and projects, manages the end to end project lifecycle, monitors key aspects of projects (e.g. resourcing, time, quality, costs, risks and issues), exercises effective time management across geographies and time zones, raises and manages production change requests, and presents changes to the Change Authorisation Board for approvals. Key Responsibilities Ensure completion of administrative tasks such as project operations support, deliverable management, communication support and project management tooling support. Responsible for the creation and maintenance of management dashboards and executive summaries. Support the planning and delivery of stakeholder workshops to investigate user requirements, complex problems or issues and capture key insight. Manage sprint ceremonies and associated activities in Azure DevOps. Produce and maintain RAID logs. Compile project status reports to management and wider stakeholder groups. Update the EAA project portfolio ensuring Technical Delivery Managers detailed delivery plans are in sync with the portfolio view of senior stakeholder reporting. Engage with programme and project managers working on dependent programmes and projects. Manage the end to end project lifecycle for projects. Monitor key aspects of projects (e.g. resourcing, time, quality, costs, risks and issues). Exercise effective time management especially when working across geographies and time zones. Raise and manage Production Change requests and present changes over the Change Authorisation Board for approvals. Required Experience & Skills 3 to 5 years of proven experience in a Technical Delivery Manager role, delivering enterprise software tools at scale, preferably within a regulated industry. Well versed with agile and waterfall ways of working. Strong knowledge and experience in the Software Development Life Cycle, development processes, and system architecture. Pro active problem solving mindset - analysing complex issues, critical thinking and developing innovative solutions. Excellent stakeholder management skills - able to engage at all levels. Collaborator - aligning cross functional teams towards a common goal, conflict resolution and fostering a collaborative work environment. Attention to detail especially when managing risks, issues and documentation. Desirable Qualifications Experience in the insurance or financial services industry. Background in project management, project coordination and enterprise architecture. Experience in Azure hosted applications. Experience with ServiceNow for raising and managing changes. Benefits and Adjustments We value diversity and are committed to providing reasonable accommodations to ensure that our positions align well with your needs. In addition to the usual adjustments such as software, IT and office setups, we can also accommodate other changes such as flexible hours or hybrid working. We offer a career that you define and we support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.