Head of Client Relations SaaS experience essential West Midlands, Hybrid Up to 90k, plus Car allowance and bonus scheme Benefits: Car allowance Bonus scheme Hybrid working I am working with an enterprise level SaaS Client who is currently looking for a Head of Client Relations to support revenue growth through increasing account value, driving adoption of services, maximising retention through providing world class leadership of your team. This is a senior leadership position that will drive successful outcomes. You should be someone that knows how to improve performance through strategy, that always bears the client in mind when devising solutions. You will have ultimate responsibility over pre and post sales solutions, including but not limited to proposals, RFP's, solutions, adoption of solutions, CSAT They are looking for someone with experience in SaaS sales solutions, and working within regulated industries such as finance, pensions, or insurance SaaS is highly desirable. Experience and Skills required: SaaS environment is absolutely essential Experience in Enterprise level Client relations, Customer Success or Account Management is also essential. Strong and inspirational leadership Strategic and commercially focused Excellent stakeholder communication skills Analytic approach using data driven insight B2B Customer Journey Management Demonstrable experience in driving B2B customer satisfaction Demonstrable experience driving account revenue through clear strategy, consistent delivery, operational alignment, actionable analytics and identifying opportunities for monetisation and growth Desirable: Regulated industry experience such as Finance, Pensions, Insurance Experience with full SDLC If you are looking for an opportunity to work in a successful enterprise level business that genuinely cares about it's staff and customer experience then please apply today quoting reference AR(phone number removed) Customer Success, Customer journey management, enterprise account management, SaaS, Software Sales, Insurance, OpenGI, Acturis, Broking processes, insurance broker, customer success director, client relationship director, head of client success, head of customer experience, Customer Success, Customer journey management, enterprise account management, SaaS, Software Sales, Insurance, OpenGI, Acturis, Broking processes, insurance broker, customer success director, client relationship director, head of client success, head of customer experience, Customer Success, Customer journey management, enterprise account management, SaaS, Software Sales, Insurance, OpenGI, Acturis, Broking processes, insurance broker, customer success director, client relationship director, head of client success, head of customer experience, Customer Success, Customer journey management, enterprise account management, SaaS, Software Sales, Insurance, OpenGI, Acturis, Broking processes, insurance broker, customer success director, client relationship director, head of client success, head of customer experience, Customer Success, Customer journey management, enterprise account management, SaaS, Software Sales, Insurance, OpenGI, Acturis, Broking processes, insurance broker, customer success director, client relationship director, head of client success, head of customer experience If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
02/04/2026
Full time
Head of Client Relations SaaS experience essential West Midlands, Hybrid Up to 90k, plus Car allowance and bonus scheme Benefits: Car allowance Bonus scheme Hybrid working I am working with an enterprise level SaaS Client who is currently looking for a Head of Client Relations to support revenue growth through increasing account value, driving adoption of services, maximising retention through providing world class leadership of your team. This is a senior leadership position that will drive successful outcomes. You should be someone that knows how to improve performance through strategy, that always bears the client in mind when devising solutions. You will have ultimate responsibility over pre and post sales solutions, including but not limited to proposals, RFP's, solutions, adoption of solutions, CSAT They are looking for someone with experience in SaaS sales solutions, and working within regulated industries such as finance, pensions, or insurance SaaS is highly desirable. Experience and Skills required: SaaS environment is absolutely essential Experience in Enterprise level Client relations, Customer Success or Account Management is also essential. Strong and inspirational leadership Strategic and commercially focused Excellent stakeholder communication skills Analytic approach using data driven insight B2B Customer Journey Management Demonstrable experience in driving B2B customer satisfaction Demonstrable experience driving account revenue through clear strategy, consistent delivery, operational alignment, actionable analytics and identifying opportunities for monetisation and growth Desirable: Regulated industry experience such as Finance, Pensions, Insurance Experience with full SDLC If you are looking for an opportunity to work in a successful enterprise level business that genuinely cares about it's staff and customer experience then please apply today quoting reference AR(phone number removed) Customer Success, Customer journey management, enterprise account management, SaaS, Software Sales, Insurance, OpenGI, Acturis, Broking processes, insurance broker, customer success director, client relationship director, head of client success, head of customer experience, Customer Success, Customer journey management, enterprise account management, SaaS, Software Sales, Insurance, OpenGI, Acturis, Broking processes, insurance broker, customer success director, client relationship director, head of client success, head of customer experience, Customer Success, Customer journey management, enterprise account management, SaaS, Software Sales, Insurance, OpenGI, Acturis, Broking processes, insurance broker, customer success director, client relationship director, head of client success, head of customer experience, Customer Success, Customer journey management, enterprise account management, SaaS, Software Sales, Insurance, OpenGI, Acturis, Broking processes, insurance broker, customer success director, client relationship director, head of client success, head of customer experience, Customer Success, Customer journey management, enterprise account management, SaaS, Software Sales, Insurance, OpenGI, Acturis, Broking processes, insurance broker, customer success director, client relationship director, head of client success, head of customer experience If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job Title: Customer Solutions Consultant Location: Leeds (Office Based) Salary: £40,000 - £60,000 per annum An exciting opportunity has arisen with a well-funded, rapidly growing SaaS and AI technology business that delivers an innovative platform designed to streamline customer communication, automate workflows and improve operational efficiency. This Customer Solutions Consultant role is ideal for a technically minded, customer-focused professional who enjoys problem-solving, supporting clients and helping businesses maximise the value of cutting-edge software solutions. Customer Solutions Advisor Responsibilities Managing customer relationships Lead customer onboarding and platform configuration Translate customer workflows into tailored software solutions Act as a key technical contact throughout the customer life cycle Deliver training and onboarding support to improve adoption Troubleshoot issues and liaise with Product and Engineering teams Support with mapping processes for customer engagement Attend customer visits and national industry events Customer Solutions Advisor Requirements Previous experience in Customer Success, Technical Support, Onboarding or SaaS support roles Exposure to field management systems Understanding of customer workflows and process mapping Strong understanding of client onboarding Experience with tools such as HubSpot, Salesforce or Zapier Excellent communication and relationship-building skills Full UK driving licence and own transport What's in it for me? 30 days holiday rising to 35 days Bank holidays plus work anniversary day off Wellbeing support Bright Exchange discounts Regular team socials Excellent professional development opportunities Long-term career growth within technology and SaaS careers We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
02/04/2026
Full time
Job Title: Customer Solutions Consultant Location: Leeds (Office Based) Salary: £40,000 - £60,000 per annum An exciting opportunity has arisen with a well-funded, rapidly growing SaaS and AI technology business that delivers an innovative platform designed to streamline customer communication, automate workflows and improve operational efficiency. This Customer Solutions Consultant role is ideal for a technically minded, customer-focused professional who enjoys problem-solving, supporting clients and helping businesses maximise the value of cutting-edge software solutions. Customer Solutions Advisor Responsibilities Managing customer relationships Lead customer onboarding and platform configuration Translate customer workflows into tailored software solutions Act as a key technical contact throughout the customer life cycle Deliver training and onboarding support to improve adoption Troubleshoot issues and liaise with Product and Engineering teams Support with mapping processes for customer engagement Attend customer visits and national industry events Customer Solutions Advisor Requirements Previous experience in Customer Success, Technical Support, Onboarding or SaaS support roles Exposure to field management systems Understanding of customer workflows and process mapping Strong understanding of client onboarding Experience with tools such as HubSpot, Salesforce or Zapier Excellent communication and relationship-building skills Full UK driving licence and own transport What's in it for me? 30 days holiday rising to 35 days Bank holidays plus work anniversary day off Wellbeing support Bright Exchange discounts Regular team socials Excellent professional development opportunities Long-term career growth within technology and SaaS careers We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Job Title: Customer Solutions Advisor Location: Leeds (Office Based) Salary: £35,000 - £40,000 per annum An exciting opportunity has arisen with a well-funded, rapidly growing SaaS and AI technology business that delivers an innovative platform designed to streamline customer communication, automate workflows and improve operational efficiency. This Customer Solutions Advisor role is ideal for a technically minded, customer-focused professional who enjoys problem-solving, supporting clients and helping businesses maximise the value of cutting-edge software solutions. Customer Solutions Advisor Responsibilities Support discovery meetings, product demonstrations and technical customer queries Lead customer onboarding and platform configuration Translate customer workflows into tailored software solutions Act as a key technical contact throughout the customer life cycle Deliver training and onboarding support to improve adoption Troubleshoot issues and liaise with Product and Engineering teams Share customer feedback to support continuous platform improvements Attend customer visits and national industry events Customer Solutions Advisor Requirements Previous experience in Customer Success, Technical Support, Onboarding or SaaS support roles Strong interest in technology, SaaS, AI and customer solutions Understanding of customer workflows and process mapping Basic knowledge of REST APIs and API keys Confident using Excel and CSV data for setup and troubleshooting Excellent communication and relationship-building skills Full UK driving licence and own transport What's in it for me? 30 days holiday rising to 35 days Bank holidays plus work anniversary day off Wellbeing support Bright Exchange discounts Regular team socials Excellent professional development opportunities Long-term career growth within technology and SaaS careers We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
02/04/2026
Full time
Job Title: Customer Solutions Advisor Location: Leeds (Office Based) Salary: £35,000 - £40,000 per annum An exciting opportunity has arisen with a well-funded, rapidly growing SaaS and AI technology business that delivers an innovative platform designed to streamline customer communication, automate workflows and improve operational efficiency. This Customer Solutions Advisor role is ideal for a technically minded, customer-focused professional who enjoys problem-solving, supporting clients and helping businesses maximise the value of cutting-edge software solutions. Customer Solutions Advisor Responsibilities Support discovery meetings, product demonstrations and technical customer queries Lead customer onboarding and platform configuration Translate customer workflows into tailored software solutions Act as a key technical contact throughout the customer life cycle Deliver training and onboarding support to improve adoption Troubleshoot issues and liaise with Product and Engineering teams Share customer feedback to support continuous platform improvements Attend customer visits and national industry events Customer Solutions Advisor Requirements Previous experience in Customer Success, Technical Support, Onboarding or SaaS support roles Strong interest in technology, SaaS, AI and customer solutions Understanding of customer workflows and process mapping Basic knowledge of REST APIs and API keys Confident using Excel and CSV data for setup and troubleshooting Excellent communication and relationship-building skills Full UK driving licence and own transport What's in it for me? 30 days holiday rising to 35 days Bank holidays plus work anniversary day off Wellbeing support Bright Exchange discounts Regular team socials Excellent professional development opportunities Long-term career growth within technology and SaaS careers We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Get Staffed Online Recruitment Limited
Leeds, Yorkshire
Google Cloud Sales Representative Leeds 2 days office based Our client is looking for a talented Sales Representative for their Google Cloud Unit. Sales Representatives play a fundamental role in achieving their ambitious customer acquisition and revenue growth objectives whilst managing existing account and growing their revenue by up selling and cross-selling. As a Google Cloud Sales Rep, you will be responsible for defining, executing and owning the engagement plan for key prospects against their Google Cloud products. You will also be responsible for building account strategies and opportunity plans, and for managing the execution of complex engagements. Responsibilities: Plan and execute face-to-face meetings with key decision makers in large organisations (CIO, COO, CFO, CEO) to create business opportunities this will involve frequent travel within the UK and Ireland. Leverage Google Sales Engineering and Marketing resources and provide input on current collateral materials and ideas on how to improve them. Keep thorough records of customer interactions and provide quarterly business projections weekly. Engage with prospective organisations to position Google solutions through a strategic, value-based approach. Proven track record of successfully selling Enterprise products. Strong track record in client SaaS / Cloud software adoption. Ability to effectively influence and communicate cross-functionally at the C-level within prospect companies. Ability to balance competing priorities and manage several time-sensitive projects with minimal direction in a fast-paced environment. Goal-oriented and self-motivated with the ability to work independently, but within a team environment. The Person: Strong sales, account management and presentation skills. Highly motivated and proactive, with proven leadership ability. Excellent influencing and negotiation skills. Strong proposal writing skills. Used to working independently in a 'one-to-one' or group situation with people at all levels of seniority and responsibility. Ability to credibly present to audiences of senior decision makers. Used to profit accountability and can build upon current success. A consultative sales focus selling with a short and long-term view. Strong organisational skills and planning ability. Direct Sales experience, preferably within the area of IT consulting or cloud computing. Experience in managing complex enterprise deals (product + services desirable). Be an accomplished sales and marketing professional with a high level of initiative and vision, commercial acumen, and strategic skill, with the ability to drive sales and add value to a successful business. Our Client s Benefits: They ll give you freedom, flexibility, and trust to excel, supporting your work-life balance. A Personal Development Plan and course funding. Regular social and wellbeing events. Free Deliveroo if you are office-based (to be used on your team office day). Private health insurance with BUPA. Free fitness classes. Apply now with an up-to-date CV.
02/04/2026
Full time
Google Cloud Sales Representative Leeds 2 days office based Our client is looking for a talented Sales Representative for their Google Cloud Unit. Sales Representatives play a fundamental role in achieving their ambitious customer acquisition and revenue growth objectives whilst managing existing account and growing their revenue by up selling and cross-selling. As a Google Cloud Sales Rep, you will be responsible for defining, executing and owning the engagement plan for key prospects against their Google Cloud products. You will also be responsible for building account strategies and opportunity plans, and for managing the execution of complex engagements. Responsibilities: Plan and execute face-to-face meetings with key decision makers in large organisations (CIO, COO, CFO, CEO) to create business opportunities this will involve frequent travel within the UK and Ireland. Leverage Google Sales Engineering and Marketing resources and provide input on current collateral materials and ideas on how to improve them. Keep thorough records of customer interactions and provide quarterly business projections weekly. Engage with prospective organisations to position Google solutions through a strategic, value-based approach. Proven track record of successfully selling Enterprise products. Strong track record in client SaaS / Cloud software adoption. Ability to effectively influence and communicate cross-functionally at the C-level within prospect companies. Ability to balance competing priorities and manage several time-sensitive projects with minimal direction in a fast-paced environment. Goal-oriented and self-motivated with the ability to work independently, but within a team environment. The Person: Strong sales, account management and presentation skills. Highly motivated and proactive, with proven leadership ability. Excellent influencing and negotiation skills. Strong proposal writing skills. Used to working independently in a 'one-to-one' or group situation with people at all levels of seniority and responsibility. Ability to credibly present to audiences of senior decision makers. Used to profit accountability and can build upon current success. A consultative sales focus selling with a short and long-term view. Strong organisational skills and planning ability. Direct Sales experience, preferably within the area of IT consulting or cloud computing. Experience in managing complex enterprise deals (product + services desirable). Be an accomplished sales and marketing professional with a high level of initiative and vision, commercial acumen, and strategic skill, with the ability to drive sales and add value to a successful business. Our Client s Benefits: They ll give you freedom, flexibility, and trust to excel, supporting your work-life balance. A Personal Development Plan and course funding. Regular social and wellbeing events. Free Deliveroo if you are office-based (to be used on your team office day). Private health insurance with BUPA. Free fitness classes. Apply now with an up-to-date CV.
Senior Support Engineer About Our Client Our client is a young, design-led healthcare technology company helping over 2,000 private doctors across the UK run their practices more effectively and efficiently, with their web and mobile platform, and hundreds of thousands of their patients. For too long, medical software has been clunky, user-hostile and complicated, and they are changing that. Several customers have independently described them as the Apple of practice management software . They are a bootstrapped, profitable and remote-first company of 25 people with 6 Full Stack Engineers including the company s founder. Having been remote from day one, they fully believe in its benefits. They do have a lovely office in London by the river for in-person collaboration when required, but this is not mandatory as they know some like in-person working and some prefer fully remote. About You Our client is looking for a Senior Support Engineer who thrives on solving real customer problems through hands-on technical work. You ll sit at the intersection of their support, engineering, and data migration teams a true technical generalist who enjoys variety. This is a great fit for a strong Developer who wants to take full ownership of debugging, fixing, and enhancing real-world product issues that impact doctors and patients. You ll work on: Investigating and resolving bugs or issues raised by our client s team of Customer Support Specialists. Making small-to-medium feature tweaks (e.g. modifying exports, adjusting logic). Writing Ruby scripts and jobs for post-migration data cleanup or updates. Collaborating with Developers and support staff to triage, prioritise, and resolve issues. Delivering small fixes to production regularly and reliably. What they are looking for: Strong experience with Ruby on Rails (Rails 7, Ruby 3.4). Proficiency with React, TypeScript / JavaScript, and PostgreSQL. Comfort working in a Linux-based environment (AWS ECS, command line). Great debugging and troubleshooting skills you enjoy getting to the root of problems. Fluent, friendly communication especially with non-technical users. A proactive, independent mindset you get things done without handholding. You must be located within GMT / BST 3 time zones and available during UK working hours (typically 9am 5:30pm). Nice to have: Sysadmin experience. Experience supporting SaaS products or working closely with support teams. Why join our client? Fully remote with flexible working, based around UK hours. Meaningful product used by thousands of doctors and patients every day. Calm, supportive, and highly autonomous culture. Direct involvement in product decisions and fixes that impact real people. Competitive salary.
02/04/2026
Full time
Senior Support Engineer About Our Client Our client is a young, design-led healthcare technology company helping over 2,000 private doctors across the UK run their practices more effectively and efficiently, with their web and mobile platform, and hundreds of thousands of their patients. For too long, medical software has been clunky, user-hostile and complicated, and they are changing that. Several customers have independently described them as the Apple of practice management software . They are a bootstrapped, profitable and remote-first company of 25 people with 6 Full Stack Engineers including the company s founder. Having been remote from day one, they fully believe in its benefits. They do have a lovely office in London by the river for in-person collaboration when required, but this is not mandatory as they know some like in-person working and some prefer fully remote. About You Our client is looking for a Senior Support Engineer who thrives on solving real customer problems through hands-on technical work. You ll sit at the intersection of their support, engineering, and data migration teams a true technical generalist who enjoys variety. This is a great fit for a strong Developer who wants to take full ownership of debugging, fixing, and enhancing real-world product issues that impact doctors and patients. You ll work on: Investigating and resolving bugs or issues raised by our client s team of Customer Support Specialists. Making small-to-medium feature tweaks (e.g. modifying exports, adjusting logic). Writing Ruby scripts and jobs for post-migration data cleanup or updates. Collaborating with Developers and support staff to triage, prioritise, and resolve issues. Delivering small fixes to production regularly and reliably. What they are looking for: Strong experience with Ruby on Rails (Rails 7, Ruby 3.4). Proficiency with React, TypeScript / JavaScript, and PostgreSQL. Comfort working in a Linux-based environment (AWS ECS, command line). Great debugging and troubleshooting skills you enjoy getting to the root of problems. Fluent, friendly communication especially with non-technical users. A proactive, independent mindset you get things done without handholding. You must be located within GMT / BST 3 time zones and available during UK working hours (typically 9am 5:30pm). Nice to have: Sysadmin experience. Experience supporting SaaS products or working closely with support teams. Why join our client? Fully remote with flexible working, based around UK hours. Meaningful product used by thousands of doctors and patients every day. Calm, supportive, and highly autonomous culture. Direct involvement in product decisions and fixes that impact real people. Competitive salary.
We are currently recruiting for an experienced Workspace ONE Engineer to work a contract until the end of the year in either London, Manchester, Bristol, Newcastle, Glasgow, York, or Norwich, working 2-3 days per week on-site. Description Working alongside Technical Architects and Principal Engineers, you'll design, maintain and upgrade our client's infrastructure, tackling challenges head on and ensuring seamless service delivery. Support existing Workspace ONE customers with troubleshooting, upgrades and general questions. Research, evaluate, and recommend new or upgraded hardware/software to ensure proper operation and performance for customers. Work with vendors for product enhancement announcements and other issues. Utilize basic network skills to help in solving customer UEM issues. Be able to identify, access, and use resources for troubleshooting (Internet, webinars, etc.). Estimate appropriate project deliverables as requested. Accurately determine resource requirements for a particular project/task. Test, validate, and deploy policies and configurations to endpoints Maintain documentation, knowledge articles, and operating procedures Manage ticket escalations supporting our endpoint technology stack Creating and following device and software life cycle policies Minimize system policies and agent-based footprint on a corporate device Maintaining a software service catalog (enterprise App store) Provide input and manage a corporate patching policy Skills and experience Minimum 4 years of experience managing an MDM/EMM solution and SaaS based platforms Strong understanding of security and device hardening, especially with mobile devices such as phones and tablets Strong experience managing and administering of Android and iOS devices with Workspace ONE Highly developed written and verbal communication. Strong attention to detail, goal-oriented. Versatility, flexibility, and a willingness to work within changing priorities. Ability to work independently. Experience implementing planned changes to infrastructure Understanding of Windows 11 and macOS device management Experience of supporting infrastructure services for 10000+ users Experience in IaaS/PaaS Compute such as AWS, GCP or Azure If you feel you have the skills and experience needed for this role; please do apply now. By applying for this job and submitting your CV to Parker Shaw, you acknowledge and give permission for us to pass it to an associate company for resourcing purposes. We outsource some of our resourcing calls to a trusted third-party company and they may call you to discuss this opportunity with you. They will then report back to us with the outcome of their conversation with you, where upon we will decide whether to submit your CV to the end client. Please be assured that the third-party company do not store or control any of your data, this is all done by ourselves (Parker Shaw).
02/04/2026
Contractor
We are currently recruiting for an experienced Workspace ONE Engineer to work a contract until the end of the year in either London, Manchester, Bristol, Newcastle, Glasgow, York, or Norwich, working 2-3 days per week on-site. Description Working alongside Technical Architects and Principal Engineers, you'll design, maintain and upgrade our client's infrastructure, tackling challenges head on and ensuring seamless service delivery. Support existing Workspace ONE customers with troubleshooting, upgrades and general questions. Research, evaluate, and recommend new or upgraded hardware/software to ensure proper operation and performance for customers. Work with vendors for product enhancement announcements and other issues. Utilize basic network skills to help in solving customer UEM issues. Be able to identify, access, and use resources for troubleshooting (Internet, webinars, etc.). Estimate appropriate project deliverables as requested. Accurately determine resource requirements for a particular project/task. Test, validate, and deploy policies and configurations to endpoints Maintain documentation, knowledge articles, and operating procedures Manage ticket escalations supporting our endpoint technology stack Creating and following device and software life cycle policies Minimize system policies and agent-based footprint on a corporate device Maintaining a software service catalog (enterprise App store) Provide input and manage a corporate patching policy Skills and experience Minimum 4 years of experience managing an MDM/EMM solution and SaaS based platforms Strong understanding of security and device hardening, especially with mobile devices such as phones and tablets Strong experience managing and administering of Android and iOS devices with Workspace ONE Highly developed written and verbal communication. Strong attention to detail, goal-oriented. Versatility, flexibility, and a willingness to work within changing priorities. Ability to work independently. Experience implementing planned changes to infrastructure Understanding of Windows 11 and macOS device management Experience of supporting infrastructure services for 10000+ users Experience in IaaS/PaaS Compute such as AWS, GCP or Azure If you feel you have the skills and experience needed for this role; please do apply now. By applying for this job and submitting your CV to Parker Shaw, you acknowledge and give permission for us to pass it to an associate company for resourcing purposes. We outsource some of our resourcing calls to a trusted third-party company and they may call you to discuss this opportunity with you. They will then report back to us with the outcome of their conversation with you, where upon we will decide whether to submit your CV to the end client. Please be assured that the third-party company do not store or control any of your data, this is all done by ourselves (Parker Shaw).
Application Support Engineer (SQL) - Edinburgh/Glasgow - 26-30K + Bonus Largely Remote/Hybrid: Central Glasgow or Central Edinburgh - Shift patterns and onsite balance below Applicants will need to demonstrate proven hands-on skills with SQL Rotational shifts: Morning: 6am to 2:30pm (working from home these weeks) Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week) Late: 2:30pm to 10pm (working from home these weeks) Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function. This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!). Key Responsibilities: Take the reins across Application Support Tackle support requests, prioritising, and escalating tickets to 2nd Line/above as needed Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothly Creation/management of user accounts within the core application and support portal Maintaining/monitoring remote client servers to ensure stability Knowledge-sharing and working with others to resolve/prevent issues Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processes Helping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc. What they're looking for you to bring to the table: Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios Strong hands-on SQL and/or Azure SQL skills to query databases, identify root causes for backend issues, and troubleshooting problems Active Directory / Entra ID ( Azure AD ) skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat before this is snapped up. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
01/04/2026
Full time
Application Support Engineer (SQL) - Edinburgh/Glasgow - 26-30K + Bonus Largely Remote/Hybrid: Central Glasgow or Central Edinburgh - Shift patterns and onsite balance below Applicants will need to demonstrate proven hands-on skills with SQL Rotational shifts: Morning: 6am to 2:30pm (working from home these weeks) Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week) Late: 2:30pm to 10pm (working from home these weeks) Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function. This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!). Key Responsibilities: Take the reins across Application Support Tackle support requests, prioritising, and escalating tickets to 2nd Line/above as needed Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothly Creation/management of user accounts within the core application and support portal Maintaining/monitoring remote client servers to ensure stability Knowledge-sharing and working with others to resolve/prevent issues Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processes Helping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc. What they're looking for you to bring to the table: Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios Strong hands-on SQL and/or Azure SQL skills to query databases, identify root causes for backend issues, and troubleshooting problems Active Directory / Entra ID ( Azure AD ) skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat before this is snapped up. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Senior Infrastructure Engineer Mobile Device Management (Workspace ONE) Grade: 7 Locations: London, Manchester, Bristol, Newcastle, Glasgow, York, Norwich Hours: 37 per week Security Clearance: SC (Active) Rate: Umbrella: £675 £700 per day About the Role Join a high-profile UK government digital programme as a Senior Infrastructure Engineer (Mobile Device Management) . You ll play a pivotal role in designing and maintaining the infrastructure that supports thousands of users across multiple government agencies, ensuring secure, reliable, and seamless operations. Working with the End User Compute Team, you will collaborate with Technical Architects and Principal Engineers to support, troubleshoot, and enhance Workspace ONE environments for iOS and Android devices. Key Responsibilities Support and manage Workspace ONE customers: troubleshooting, upgrades, and general queries Evaluate, recommend, and deploy new hardware/software solutions Work with vendors for product enhancements and issue resolution Implement and test policies and configurations on endpoints Maintain documentation, knowledge articles, and operating procedures Manage escalations and support our endpoint technology stack Design and enforce device and software lifecycle policies Contribute to corporate patching and infrastructure upgrade planning Skills & Experience Essential: 4+ years managing MDM/EMM solutions and SaaS platforms Strong experience with iOS and Android device management via Workspace ONE Expertise in mobile device security and hardening Knowledge of Windows 11/macOS device management Experience supporting infrastructure for 10,000+ users Familiarity with IaaS/PaaS platforms (AWS, GCP, Azure) Excellent communication, attention to detail, and adaptability Desirable: Experience with endpoint lifecycle management and enterprise App Stores Familiarity with government/public sector IT legislation Security Clearance: Active SC required Why Join? Flexible onsite arrangements (officially 60% onsite, but negotiable to 2 days per week) Work across multiple high-profile UK government locations Opportunity to shape infrastructure affecting thousands of users Collaborative, innovative environment
31/03/2026
Contractor
Senior Infrastructure Engineer Mobile Device Management (Workspace ONE) Grade: 7 Locations: London, Manchester, Bristol, Newcastle, Glasgow, York, Norwich Hours: 37 per week Security Clearance: SC (Active) Rate: Umbrella: £675 £700 per day About the Role Join a high-profile UK government digital programme as a Senior Infrastructure Engineer (Mobile Device Management) . You ll play a pivotal role in designing and maintaining the infrastructure that supports thousands of users across multiple government agencies, ensuring secure, reliable, and seamless operations. Working with the End User Compute Team, you will collaborate with Technical Architects and Principal Engineers to support, troubleshoot, and enhance Workspace ONE environments for iOS and Android devices. Key Responsibilities Support and manage Workspace ONE customers: troubleshooting, upgrades, and general queries Evaluate, recommend, and deploy new hardware/software solutions Work with vendors for product enhancements and issue resolution Implement and test policies and configurations on endpoints Maintain documentation, knowledge articles, and operating procedures Manage escalations and support our endpoint technology stack Design and enforce device and software lifecycle policies Contribute to corporate patching and infrastructure upgrade planning Skills & Experience Essential: 4+ years managing MDM/EMM solutions and SaaS platforms Strong experience with iOS and Android device management via Workspace ONE Expertise in mobile device security and hardening Knowledge of Windows 11/macOS device management Experience supporting infrastructure for 10,000+ users Familiarity with IaaS/PaaS platforms (AWS, GCP, Azure) Excellent communication, attention to detail, and adaptability Desirable: Experience with endpoint lifecycle management and enterprise App Stores Familiarity with government/public sector IT legislation Security Clearance: Active SC required Why Join? Flexible onsite arrangements (officially 60% onsite, but negotiable to 2 days per week) Work across multiple high-profile UK government locations Opportunity to shape infrastructure affecting thousands of users Collaborative, innovative environment
Our client is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. Theyre redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. They help teams work smarter, not harder. our client's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers Real Time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you'll feel at home here. As an Account Manager, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of our client for the customer and the voice of the customer within our client, you ensure our customers realize the full value of their investment while fueling sustainable growth for our client. By deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion - ensuring each account grows in both impact and partnership over time. This is a highly strategic and commercial role - blending consultative relationship management with the rigor and energy of a quota-carrying seller. You'll partner cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add-on SKUs, and build deep, long-term relationships with customers at all levels of their organizations. our client is undergoing an exciting transformation - building on our market-leading communications platform and introducing AI functionality that helps customers operate more intelligently, efficiently, and competitively. Join us and be part of shaping that journey. This is a hybrid role, in office 3 days a week in London. Key Responsibilities: Own NRR: Manage the full post-sale life cycle - driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth. Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential. Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans. Prospect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities. Develop Stakeholder Maps: Build and maintain multi-layer relationships - from daily users to senior decision-makers - ensuring alignment, sponsorship, and retention. Sell Competitively: Position our client's value head-to-head against competitors, with a clear understanding of how our solutions address each customer's unique business needs. Negotiate and Close: Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty. Manage Pipeline & Forecast: Maintain an accurate pipeline of renewal and expansion opportunities and deliver consistent, data-driven NRR forecasting. Partner for Adoption: Collaborate closely with your Customer Engineering counterpart to ensure customers achieve adoption milestones and measurable outcomes. Champion the Customer Voice: Surface insights, pain points, and product feedback that inform our client's product roadmap and go-to-market strategies. Shape Local Strategy: Share learnings across teams to enhance customer experience and strengthen regional growth initiatives. Qualifications: Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets. Skilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy. Customer-obsessed - curious about how different industries and use cases leverage our client, and proactive in identifying ways to add value. Capable of developing and executing account expansion strategies, including stakeholder mapping and whitespace analysis. Confident in competitive sales cycles, able to articulate differentiation and handle objections effectively. Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene. Resilient, driven, and passionate about helping customers realize long-term value through partnership. Excited by innovation and transformation - particularly the opportunity to represent a next-generation AI-powered communications platform. Why Join our Account Management Team: At our client, you'll join a fast-moving, customer-obsessed team that thrives at the intersection of success and growth. You'll have the autonomy to build your book of business, the support of dedicated technical partners, and the opportunity to help customers unlock the full potential of our client's communications and AI solutions. This is an exceptional opportunity for stellar sellers who want to deepen relationships with existing customers and drive measurable business impact - helping them realize the value of our client through trust, expertise, and long-term partnership. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
31/03/2026
Full time
Our client is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. Theyre redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. They help teams work smarter, not harder. our client's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers Real Time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you'll feel at home here. As an Account Manager, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of our client for the customer and the voice of the customer within our client, you ensure our customers realize the full value of their investment while fueling sustainable growth for our client. By deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion - ensuring each account grows in both impact and partnership over time. This is a highly strategic and commercial role - blending consultative relationship management with the rigor and energy of a quota-carrying seller. You'll partner cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add-on SKUs, and build deep, long-term relationships with customers at all levels of their organizations. our client is undergoing an exciting transformation - building on our market-leading communications platform and introducing AI functionality that helps customers operate more intelligently, efficiently, and competitively. Join us and be part of shaping that journey. This is a hybrid role, in office 3 days a week in London. Key Responsibilities: Own NRR: Manage the full post-sale life cycle - driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth. Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential. Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans. Prospect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities. Develop Stakeholder Maps: Build and maintain multi-layer relationships - from daily users to senior decision-makers - ensuring alignment, sponsorship, and retention. Sell Competitively: Position our client's value head-to-head against competitors, with a clear understanding of how our solutions address each customer's unique business needs. Negotiate and Close: Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty. Manage Pipeline & Forecast: Maintain an accurate pipeline of renewal and expansion opportunities and deliver consistent, data-driven NRR forecasting. Partner for Adoption: Collaborate closely with your Customer Engineering counterpart to ensure customers achieve adoption milestones and measurable outcomes. Champion the Customer Voice: Surface insights, pain points, and product feedback that inform our client's product roadmap and go-to-market strategies. Shape Local Strategy: Share learnings across teams to enhance customer experience and strengthen regional growth initiatives. Qualifications: Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets. Skilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy. Customer-obsessed - curious about how different industries and use cases leverage our client, and proactive in identifying ways to add value. Capable of developing and executing account expansion strategies, including stakeholder mapping and whitespace analysis. Confident in competitive sales cycles, able to articulate differentiation and handle objections effectively. Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene. Resilient, driven, and passionate about helping customers realize long-term value through partnership. Excited by innovation and transformation - particularly the opportunity to represent a next-generation AI-powered communications platform. Why Join our Account Management Team: At our client, you'll join a fast-moving, customer-obsessed team that thrives at the intersection of success and growth. You'll have the autonomy to build your book of business, the support of dedicated technical partners, and the opportunity to help customers unlock the full potential of our client's communications and AI solutions. This is an exceptional opportunity for stellar sellers who want to deepen relationships with existing customers and drive measurable business impact - helping them realize the value of our client through trust, expertise, and long-term partnership. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
2nd Line IT Service Desk Analyst Salary: Up to £40,000 (depending on experience) Location: South Coast / Hybrid considered Full-time, Permanent I'm currently working with a well-established professional services organisation to recruit a 2nd Line IT Service Desk Analyst to join their growing internal IT team. This is a fantastic opportunity for an experienced support engineer who enjoys solving technical issues, supporting users, and working across a modern Microsoft technology stack. The Role As a 2nd Line IT Service Desk Analyst, you ll play a key role in delivering high-quality IT support to internal users, ensuring systems and applications run smoothly across the business. You ll be responsible for troubleshooting hardware, software and network issues, supporting 1st line engineers, and working closely with senior IT staff and third-party providers to resolve more complex problems. Key Responsibilities Provide 1st and 2nd line IT support via phone, email, remote tools and in person Troubleshoot hardware, software and networking issues Escalate complex incidents to senior engineers when required Log and manage incidents through the service desk ticketing system Maintain and update technical documentation and knowledge base articles Assist with system administration and infrastructure support Provide training and guidance to users and junior engineers Monitor recurring incidents and help identify long-term solutions What We re Looking For Previous experience in an IT Service Desk / Technical Support role Strong troubleshooting experience with: Windows OS Microsoft 365 Active Directory Microsoft Teams Entra / Intune Understanding of basic networking concepts Experience using a ticketing system (SolarWinds or similar) Excellent communication and customer service skills Desirable Experience Experience with any of the following would be advantageous: TeamViewer or remote support tools Legal industry systems such as SpeechWrite, Partner, Oyez IRIS or Sage SaaS / PaaS environments What s on Offer Salary up to £40,000 depending on experience Opportunity to work with a supportive IT team Exposure to a modern Microsoft technology environment Professional development and training opportunities The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
31/03/2026
Full time
2nd Line IT Service Desk Analyst Salary: Up to £40,000 (depending on experience) Location: South Coast / Hybrid considered Full-time, Permanent I'm currently working with a well-established professional services organisation to recruit a 2nd Line IT Service Desk Analyst to join their growing internal IT team. This is a fantastic opportunity for an experienced support engineer who enjoys solving technical issues, supporting users, and working across a modern Microsoft technology stack. The Role As a 2nd Line IT Service Desk Analyst, you ll play a key role in delivering high-quality IT support to internal users, ensuring systems and applications run smoothly across the business. You ll be responsible for troubleshooting hardware, software and network issues, supporting 1st line engineers, and working closely with senior IT staff and third-party providers to resolve more complex problems. Key Responsibilities Provide 1st and 2nd line IT support via phone, email, remote tools and in person Troubleshoot hardware, software and networking issues Escalate complex incidents to senior engineers when required Log and manage incidents through the service desk ticketing system Maintain and update technical documentation and knowledge base articles Assist with system administration and infrastructure support Provide training and guidance to users and junior engineers Monitor recurring incidents and help identify long-term solutions What We re Looking For Previous experience in an IT Service Desk / Technical Support role Strong troubleshooting experience with: Windows OS Microsoft 365 Active Directory Microsoft Teams Entra / Intune Understanding of basic networking concepts Experience using a ticketing system (SolarWinds or similar) Excellent communication and customer service skills Desirable Experience Experience with any of the following would be advantageous: TeamViewer or remote support tools Legal industry systems such as SpeechWrite, Partner, Oyez IRIS or Sage SaaS / PaaS environments What s on Offer Salary up to £40,000 depending on experience Opportunity to work with a supportive IT team Exposure to a modern Microsoft technology environment Professional development and training opportunities The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Application Support Engineer (SQL) - Edinburgh/Glasgow Hybrid - Circa 30K + Bonus Applicants will need to demonstrate proven hands-on skills with SQL Rotational shifts: Morning: 6am to 2:30pm (working from home these weeks) Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week) Late: 2:30pm to 10pm (working from home these weeks) On-call Rota (As it stands 1 in 4/5 weeks, paid, and comes into effect after probation cleared and you're settled into the team) Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function. This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!). Key Responsibilities: Take the reins across Application Support Tackle support requests, prioritising, and escalating tickets to 2nd Line/above as needed Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothly Creation/management of user accounts within the core application and support portal Maintaining/monitoring remote client servers to ensure stability Knowledge-sharing and working with others to resolve/prevent issues Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processes Helping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc. What they're looking for you to bring to the table: Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios Strong hands-on SQL and/or Azure SQL skills to query databases, identify root causes for backend issues, and troubleshooting problems Active Directory / Entra ID ( Azure AD ) skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat before this is snapped up. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
31/03/2026
Full time
Application Support Engineer (SQL) - Edinburgh/Glasgow Hybrid - Circa 30K + Bonus Applicants will need to demonstrate proven hands-on skills with SQL Rotational shifts: Morning: 6am to 2:30pm (working from home these weeks) Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week) Late: 2:30pm to 10pm (working from home these weeks) On-call Rota (As it stands 1 in 4/5 weeks, paid, and comes into effect after probation cleared and you're settled into the team) Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function. This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!). Key Responsibilities: Take the reins across Application Support Tackle support requests, prioritising, and escalating tickets to 2nd Line/above as needed Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothly Creation/management of user accounts within the core application and support portal Maintaining/monitoring remote client servers to ensure stability Knowledge-sharing and working with others to resolve/prevent issues Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processes Helping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc. What they're looking for you to bring to the table: Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios Strong hands-on SQL and/or Azure SQL skills to query databases, identify root causes for backend issues, and troubleshooting problems Active Directory / Entra ID ( Azure AD ) skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat before this is snapped up. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Senior Software Engineer - AI SaaS Platform London (Hybrid - 2 days onsite) £90,000 - £110,000 + bonus + benefits A high-growth B2B generative AI scale-up based in central London is looking for a Senior Software Engineer to help build the next generation of its AI-powered SaaS platform. Working within a fast-moving product engineering team, you will play a key role in designing and delivering new features that enhance how customers interact with AI-driven software. This is a product-led environment where engineers collaborate closely with product managers and designers to ship high-impact features and continuously improve the platform. This role would suit an experienced engineer who enjoys building scalable systems, working across the full stack, and contributing to a product used by real customers. Key Responsibilities Design and deliver scalable features within a modern SaaS platform Build reliable backend services and customer-facing functionality Work closely with Product Managers and Designers to refine requirements and deliver solutions Contribute to system design, architecture discussions and engineering best practices Support the reliability and scalability of live production systems Required Experience Strong TypeScript / Node.js development experience Experience building full-stack applications (React / Next.js) Experience delivering cloud-based products in AWS, GCP or Azure Infrastructure knowledge such as Terraform, Docker, Kubernetes or CI/CD pipelines Experience working in startup or scale-up environments A product mindset with strong collaboration across engineering, product and design teams Nice to Have Experience using Python within product development Exposure to AI / LLM-driven products Experience with microservices architectures What s on Offer £90,000 £110,000 base salary Bonus scheme Hybrid working (2 days per week in London) Flexible working hours Private healthcare & pension Strong progression opportunities within a high-growth AI scale-up The opportunity to work on cutting-edge AI products used by global customers If you are a Senior Software Engineer looking to work on impactful AI-driven products in a fast-growing scale-up, apply now for more information.
31/03/2026
Full time
Senior Software Engineer - AI SaaS Platform London (Hybrid - 2 days onsite) £90,000 - £110,000 + bonus + benefits A high-growth B2B generative AI scale-up based in central London is looking for a Senior Software Engineer to help build the next generation of its AI-powered SaaS platform. Working within a fast-moving product engineering team, you will play a key role in designing and delivering new features that enhance how customers interact with AI-driven software. This is a product-led environment where engineers collaborate closely with product managers and designers to ship high-impact features and continuously improve the platform. This role would suit an experienced engineer who enjoys building scalable systems, working across the full stack, and contributing to a product used by real customers. Key Responsibilities Design and deliver scalable features within a modern SaaS platform Build reliable backend services and customer-facing functionality Work closely with Product Managers and Designers to refine requirements and deliver solutions Contribute to system design, architecture discussions and engineering best practices Support the reliability and scalability of live production systems Required Experience Strong TypeScript / Node.js development experience Experience building full-stack applications (React / Next.js) Experience delivering cloud-based products in AWS, GCP or Azure Infrastructure knowledge such as Terraform, Docker, Kubernetes or CI/CD pipelines Experience working in startup or scale-up environments A product mindset with strong collaboration across engineering, product and design teams Nice to Have Experience using Python within product development Exposure to AI / LLM-driven products Experience with microservices architectures What s on Offer £90,000 £110,000 base salary Bonus scheme Hybrid working (2 days per week in London) Flexible working hours Private healthcare & pension Strong progression opportunities within a high-growth AI scale-up The opportunity to work on cutting-edge AI products used by global customers If you are a Senior Software Engineer looking to work on impactful AI-driven products in a fast-growing scale-up, apply now for more information.
Technical Lead Full Stack Developer (TypeScript, JavaScript, Node) Location: Hybrid working within Hampshire Salary: Competitive + benefits We're working with a fast-growing UK SaaS technology company that builds data-driven digital products used by commercial teams to better understand and engage with their customers. They are now looking for an experienced technical lead full stack developer to play a key role in shaping and delivering their next generation of customer-facing platforms. This is a hands-on technical leadership role where you'll be involved from early design through to production delivery, working with a modern cloud-based stack and deploying to live environments on a daily basis. The Role Lead technical delivery across a high-performing development squad (10+) Contribute to solution design, system architecture and domain modelling Build proof-of-concepts and spike complex or uncertain areas of work Break down requirements into deliverable epics and user stories alongside product and initiative managers Develop and deliver production-ready code across the full stack Ensure high standards of quality, maintainability, performance and security Support and improve live systems once deployed Influence technical direction, tooling and best practice across the wider engineering function Tech Environment You'll work with a modern stack including: Node.js microservices JavaScript & TypeScript Vue.js Redis, SQL Server & Snowflake AWS cloud infrastructure CI/CD pipelines and DevSecOps practices About You Strong full stack development experience (ideally 10+ years) 5+ years of JavaScript and TypeScript experience Solid background in system design and scalable architectures Experience building large, production SaaS platforms A clean-code mindset (SOLID principles, design patterns, testable code) Experience working in mature CI/CD and continuous deployment environments A commercial mindset when designing and delivering software Excellent collaboration skills and confidence working with stakeholders Interest in using AI to accelerate and improve software development A passion for performance, security and engineering best practice Degree in Computer Science or equivalent real-world experience What's On Offer Competitive salary and benefits package Hybrid working (1 day per week in the Fareham office) Opportunity to join a scaling UK SaaS business Strong engineering culture with a focus on quality and continuous improvement Supportive, collaborative working environment Community and charity initiatives, including volunteer days Send your CV across to me on email (url removed) or call (phone number removed) for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
31/03/2026
Full time
Technical Lead Full Stack Developer (TypeScript, JavaScript, Node) Location: Hybrid working within Hampshire Salary: Competitive + benefits We're working with a fast-growing UK SaaS technology company that builds data-driven digital products used by commercial teams to better understand and engage with their customers. They are now looking for an experienced technical lead full stack developer to play a key role in shaping and delivering their next generation of customer-facing platforms. This is a hands-on technical leadership role where you'll be involved from early design through to production delivery, working with a modern cloud-based stack and deploying to live environments on a daily basis. The Role Lead technical delivery across a high-performing development squad (10+) Contribute to solution design, system architecture and domain modelling Build proof-of-concepts and spike complex or uncertain areas of work Break down requirements into deliverable epics and user stories alongside product and initiative managers Develop and deliver production-ready code across the full stack Ensure high standards of quality, maintainability, performance and security Support and improve live systems once deployed Influence technical direction, tooling and best practice across the wider engineering function Tech Environment You'll work with a modern stack including: Node.js microservices JavaScript & TypeScript Vue.js Redis, SQL Server & Snowflake AWS cloud infrastructure CI/CD pipelines and DevSecOps practices About You Strong full stack development experience (ideally 10+ years) 5+ years of JavaScript and TypeScript experience Solid background in system design and scalable architectures Experience building large, production SaaS platforms A clean-code mindset (SOLID principles, design patterns, testable code) Experience working in mature CI/CD and continuous deployment environments A commercial mindset when designing and delivering software Excellent collaboration skills and confidence working with stakeholders Interest in using AI to accelerate and improve software development A passion for performance, security and engineering best practice Degree in Computer Science or equivalent real-world experience What's On Offer Competitive salary and benefits package Hybrid working (1 day per week in the Fareham office) Opportunity to join a scaling UK SaaS business Strong engineering culture with a focus on quality and continuous improvement Supportive, collaborative working environment Community and charity initiatives, including volunteer days Send your CV across to me on email (url removed) or call (phone number removed) for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Technical Lead Full Stack Developer (TypeScript, JavaScript, Node) Location: Hybrid working within Hampshire / West Sussex Salary: Competitive + benefits We're working with a fast-growing UK SaaS technology company that builds data-driven digital products used by commercial teams to better understand and engage with their customers. They are now looking for an experienced technical lead full stack developer to play a key role in shaping and delivering their next generation of customer-facing platforms. This is a hands-on technical leadership role where you'll be involved from early design through to production delivery, working with a modern cloud-based stack and deploying to live environments on a daily basis. The Role Lead technical delivery across a high-performing development squad (10+) Contribute to solution design, system architecture and domain modelling Build proof-of-concepts and spike complex or uncertain areas of work Break down requirements into deliverable epics and user stories alongside product and initiative managers Develop and deliver production-ready code across the full stack Ensure high standards of quality, maintainability, performance and security Support and improve live systems once deployed Influence technical direction, tooling and best practice across the wider engineering function Tech Environment You'll work with a modern stack including: Node.js microservices JavaScript & TypeScript Vue.js Redis, SQL Server & Snowflake AWS cloud infrastructure CI/CD pipelines and DevSecOps practices About You Strong full stack development experience (ideally 10+ years) 5+ years of JavaScript and TypeScript experience Solid background in system design and scalable architectures Experience building large, production SaaS platforms A clean-code mindset (SOLID principles, design patterns, testable code) Experience working in mature CI/CD and continuous deployment environments A commercial mindset when designing and delivering software Excellent collaboration skills and confidence working with stakeholders Interest in using AI to accelerate and improve software development A passion for performance, security and engineering best practice Degree in Computer Science or equivalent real-world experience What's On Offer Competitive salary and benefits package Hybrid working (1 day per week in the Fareham office) Opportunity to join a scaling UK SaaS business Strong engineering culture with a focus on quality and continuous improvement Supportive, collaborative working environment Community and charity initiatives, including volunteer days Send your CV across to me on email (url removed) or call (phone number removed) for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
31/03/2026
Full time
Technical Lead Full Stack Developer (TypeScript, JavaScript, Node) Location: Hybrid working within Hampshire / West Sussex Salary: Competitive + benefits We're working with a fast-growing UK SaaS technology company that builds data-driven digital products used by commercial teams to better understand and engage with their customers. They are now looking for an experienced technical lead full stack developer to play a key role in shaping and delivering their next generation of customer-facing platforms. This is a hands-on technical leadership role where you'll be involved from early design through to production delivery, working with a modern cloud-based stack and deploying to live environments on a daily basis. The Role Lead technical delivery across a high-performing development squad (10+) Contribute to solution design, system architecture and domain modelling Build proof-of-concepts and spike complex or uncertain areas of work Break down requirements into deliverable epics and user stories alongside product and initiative managers Develop and deliver production-ready code across the full stack Ensure high standards of quality, maintainability, performance and security Support and improve live systems once deployed Influence technical direction, tooling and best practice across the wider engineering function Tech Environment You'll work with a modern stack including: Node.js microservices JavaScript & TypeScript Vue.js Redis, SQL Server & Snowflake AWS cloud infrastructure CI/CD pipelines and DevSecOps practices About You Strong full stack development experience (ideally 10+ years) 5+ years of JavaScript and TypeScript experience Solid background in system design and scalable architectures Experience building large, production SaaS platforms A clean-code mindset (SOLID principles, design patterns, testable code) Experience working in mature CI/CD and continuous deployment environments A commercial mindset when designing and delivering software Excellent collaboration skills and confidence working with stakeholders Interest in using AI to accelerate and improve software development A passion for performance, security and engineering best practice Degree in Computer Science or equivalent real-world experience What's On Offer Competitive salary and benefits package Hybrid working (1 day per week in the Fareham office) Opportunity to join a scaling UK SaaS business Strong engineering culture with a focus on quality and continuous improvement Supportive, collaborative working environment Community and charity initiatives, including volunteer days Send your CV across to me on email (url removed) or call (phone number removed) for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Role: Technical Support Engineer Location: Manchester (2 x a month onsite) Are you a technically curious support professional who enjoys solving data and API challenges? We're hiring a Technical Support Specialist to join a growing SaaS business transforming how TV and digital advertising campaigns are planned, tracked and optimised. This isn't a password-reset helpdesk role. As a Technical Support Specialist , you'll work directly with data integrations, APIs, tracking pixels and reporting tools, partnering closely with Product and Engineering to resolve real technical challenges. What you'll be doing: Troubleshooting API, data and integration issues Working with JSON, SQL and browser developer tools Supporting agencies, advertisers and broadcasters Reproducing and documenting bugs for Engineering Improving documentation and customer workflows What we're looking for: 2+ years in Technical Support / Product Support (SaaS environment) Strong troubleshooting mindset Experience with APIs, JSON or web technologies SQL or data analysis skills Clear communicator who can explain technical issues simply Why consider this role? Modern SaaS platform with real market impact Remote working Clear progression into Product, Engineering or Senior Support Collaborative, low-ego culture Exposure to AdTech and Data analytics If you're a Technical Support Specialist who wants more ownership, more technical depth and a clearer progression path - click apply now.
31/03/2026
Full time
Role: Technical Support Engineer Location: Manchester (2 x a month onsite) Are you a technically curious support professional who enjoys solving data and API challenges? We're hiring a Technical Support Specialist to join a growing SaaS business transforming how TV and digital advertising campaigns are planned, tracked and optimised. This isn't a password-reset helpdesk role. As a Technical Support Specialist , you'll work directly with data integrations, APIs, tracking pixels and reporting tools, partnering closely with Product and Engineering to resolve real technical challenges. What you'll be doing: Troubleshooting API, data and integration issues Working with JSON, SQL and browser developer tools Supporting agencies, advertisers and broadcasters Reproducing and documenting bugs for Engineering Improving documentation and customer workflows What we're looking for: 2+ years in Technical Support / Product Support (SaaS environment) Strong troubleshooting mindset Experience with APIs, JSON or web technologies SQL or data analysis skills Clear communicator who can explain technical issues simply Why consider this role? Modern SaaS platform with real market impact Remote working Clear progression into Product, Engineering or Senior Support Collaborative, low-ego culture Exposure to AdTech and Data analytics If you're a Technical Support Specialist who wants more ownership, more technical depth and a clearer progression path - click apply now.
Pre-Sales Solution Consultant Talos 360 - £50,000-£60,000+ Extensive Bonus Warrington/Hybrid Talos360 is not just growing, we re leading. As the fastest-growing HR technology vendor in the UK, we re transforming how organisations attract, hire, and retain talent. Our award-winning platform is trusted by hundreds of employers to deliver exceptional candidate and employee experiences. We re proud to be recognised as a UK Best Workplace and the Best Workplace in Europe (2024) . Our culture is built on collaboration, innovation, and impact - and we re looking for someone exceptional to help us scale even further. We re now looking for a Pre-Sales Solution Consultant to help shape how we present our technology to the market and drive growth across both private and public sector customers (including through our G-Cloud framework ). As our new Pre-Sales Solution Consultant you will work closely with the Sales team in providing Technical Solutions and Demonstrations for customers. The Pre-Sales Solution Consultant will be responsible for: Deliver engaging, consultative demos that connect technology to business outcomes. Partner with sales teams to design tailored solutions. Lead the preparation of RFPs, tenders, and G-Cloud submissions. Work closely with Product and Marketing to shape go-to-market strategy and messaging. Provide technical and commercial insight to support key enterprise and partner deals. What You ll Bring Experience in pre-sales, solution consulting, or sales engineering (ideally SaaS or HR tech). Excellent presentation and communication skills - you love telling the value story. Experience managing tenders or public sector frameworks (G-Cloud experience a plus). A collaborative mindset and passion for helping customers succeed. Why Talos? Work for a high-growth, award-winning UK tech company. Shape how we go to market as we scale. Hybrid working with a buzzing HQ in Warrington. A culture built on trust, innovation, and development. If you are an experienced Pre-Sales Solution Consultant looking to join an exciting high-growth business that has regularly been recognised as 1 of top places to work in the UK then this could be ideal for you. Please apply asap for an immediate interview.
31/03/2026
Full time
Pre-Sales Solution Consultant Talos 360 - £50,000-£60,000+ Extensive Bonus Warrington/Hybrid Talos360 is not just growing, we re leading. As the fastest-growing HR technology vendor in the UK, we re transforming how organisations attract, hire, and retain talent. Our award-winning platform is trusted by hundreds of employers to deliver exceptional candidate and employee experiences. We re proud to be recognised as a UK Best Workplace and the Best Workplace in Europe (2024) . Our culture is built on collaboration, innovation, and impact - and we re looking for someone exceptional to help us scale even further. We re now looking for a Pre-Sales Solution Consultant to help shape how we present our technology to the market and drive growth across both private and public sector customers (including through our G-Cloud framework ). As our new Pre-Sales Solution Consultant you will work closely with the Sales team in providing Technical Solutions and Demonstrations for customers. The Pre-Sales Solution Consultant will be responsible for: Deliver engaging, consultative demos that connect technology to business outcomes. Partner with sales teams to design tailored solutions. Lead the preparation of RFPs, tenders, and G-Cloud submissions. Work closely with Product and Marketing to shape go-to-market strategy and messaging. Provide technical and commercial insight to support key enterprise and partner deals. What You ll Bring Experience in pre-sales, solution consulting, or sales engineering (ideally SaaS or HR tech). Excellent presentation and communication skills - you love telling the value story. Experience managing tenders or public sector frameworks (G-Cloud experience a plus). A collaborative mindset and passion for helping customers succeed. Why Talos? Work for a high-growth, award-winning UK tech company. Shape how we go to market as we scale. Hybrid working with a buzzing HQ in Warrington. A culture built on trust, innovation, and development. If you are an experienced Pre-Sales Solution Consultant looking to join an exciting high-growth business that has regularly been recognised as 1 of top places to work in the UK then this could be ideal for you. Please apply asap for an immediate interview.
Senior Support Engineer About Carebit Carebit is a young, design-led healthcare technology company helping over 2,000 private doctors across the UK run their practices more effectively and efficiently, with our web and mobile platform, and hundreds of thousands of their patients. For too long, medical software has been clunky, user-hostile and complicated, and we are changing that. Several customers have independently described us as the Apple of practice management software . We are a bootstrapped, profitable and remote-first company of 25 people with 6 Full Stack Engineers including the company s founder, Dominic. Having been remote from day one, we fully believe in its benefits. We do have a lovely office in London by the river for in-person collaboration when required, but this is not mandatory as we know some like in-person working and some prefer fully remote. About You We re looking for a Senior Support Engineer who thrives on solving real customer problems through hands-on technical work. You ll sit at the intersection of our support, engineering, and data migration teams a true technical generalist who enjoys variety. This is a great fit for a strong Developer who wants to take full ownership of debugging, fixing, and enhancing real-world product issues that impact doctors and patients. You ll work on: Investigating and resolving bugs or issues raised by our team of Customer Support Specialists. Making small-to-medium feature tweaks (e.g. modifying exports, adjusting logic). Writing Ruby scripts and jobs for post-migration data cleanup or updates. Collaborating with Developers and support staff to triage, prioritise, and resolve issues. Delivering small fixes to production regularly and reliably. What we are looking for: Strong experience with Ruby on Rails (Rails 7, Ruby 3.4). Proficiency with React, TypeScript / JavaScript, and PostgreSQL. Comfort working in a Linux-based environment (AWS ECS, command line). Great debugging and troubleshooting skills you enjoy getting to the root of problems. Fluent, friendly communication especially with non-technical users. A proactive, independent mindset you get things done without handholding. You must be located within GMT / BST 3 time zones and available during UK working hours (typically 9am 5:30pm). Nice to have: Sysadmin experience. Experience supporting SaaS products or working closely with support teams. Why join Carebit Fully remote with flexible working, based around UK hours. Meaningful product used by thousands of doctors and patients every day. Calm, supportive, and highly autonomous culture. Direct involvement in product decisions and fixes that impact real people. Competitive salary.
31/03/2026
Full time
Senior Support Engineer About Carebit Carebit is a young, design-led healthcare technology company helping over 2,000 private doctors across the UK run their practices more effectively and efficiently, with our web and mobile platform, and hundreds of thousands of their patients. For too long, medical software has been clunky, user-hostile and complicated, and we are changing that. Several customers have independently described us as the Apple of practice management software . We are a bootstrapped, profitable and remote-first company of 25 people with 6 Full Stack Engineers including the company s founder, Dominic. Having been remote from day one, we fully believe in its benefits. We do have a lovely office in London by the river for in-person collaboration when required, but this is not mandatory as we know some like in-person working and some prefer fully remote. About You We re looking for a Senior Support Engineer who thrives on solving real customer problems through hands-on technical work. You ll sit at the intersection of our support, engineering, and data migration teams a true technical generalist who enjoys variety. This is a great fit for a strong Developer who wants to take full ownership of debugging, fixing, and enhancing real-world product issues that impact doctors and patients. You ll work on: Investigating and resolving bugs or issues raised by our team of Customer Support Specialists. Making small-to-medium feature tweaks (e.g. modifying exports, adjusting logic). Writing Ruby scripts and jobs for post-migration data cleanup or updates. Collaborating with Developers and support staff to triage, prioritise, and resolve issues. Delivering small fixes to production regularly and reliably. What we are looking for: Strong experience with Ruby on Rails (Rails 7, Ruby 3.4). Proficiency with React, TypeScript / JavaScript, and PostgreSQL. Comfort working in a Linux-based environment (AWS ECS, command line). Great debugging and troubleshooting skills you enjoy getting to the root of problems. Fluent, friendly communication especially with non-technical users. A proactive, independent mindset you get things done without handholding. You must be located within GMT / BST 3 time zones and available during UK working hours (typically 9am 5:30pm). Nice to have: Sysadmin experience. Experience supporting SaaS products or working closely with support teams. Why join Carebit Fully remote with flexible working, based around UK hours. Meaningful product used by thousands of doctors and patients every day. Calm, supportive, and highly autonomous culture. Direct involvement in product decisions and fixes that impact real people. Competitive salary.
Technical Support Frontend Engineer (UX) Our client is looking for a Technical Support Engineer with specifically UX and Front End experience. You will provides technical support to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software or networked/wireless systems. You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. 12 months Inside IR35 £215 per day Key skills & experience UI development or support experience Experience in two (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, Mobile application development Reading and debugging Java and JavaScript code (Writing JavaScripts will be beneficial) Troubleshooting experience using browser developer tools Advance knowledge of the components in cloud/web applications and experience in Application Support. Mobile application support experience will be bonus. Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Good experience with relational databases (eg MySQL, Oracle). Good experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok) Experience using Linux/Unix OR Microsoft Server Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, business process and customer needs in timely manner. Desirable Skills Experience providing SaaS support Experience developing applications within the ServiceNow Platform Experience diagnosing performance related issues. Experience using tools like Eclipse, Splunk, Xcode, Android studio, SauceLab Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
06/10/2025
Contractor
Technical Support Frontend Engineer (UX) Our client is looking for a Technical Support Engineer with specifically UX and Front End experience. You will provides technical support to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software or networked/wireless systems. You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. 12 months Inside IR35 £215 per day Key skills & experience UI development or support experience Experience in two (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, Mobile application development Reading and debugging Java and JavaScript code (Writing JavaScripts will be beneficial) Troubleshooting experience using browser developer tools Advance knowledge of the components in cloud/web applications and experience in Application Support. Mobile application support experience will be bonus. Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Good experience with relational databases (eg MySQL, Oracle). Good experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok) Experience using Linux/Unix OR Microsoft Server Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, business process and customer needs in timely manner. Desirable Skills Experience providing SaaS support Experience developing applications within the ServiceNow Platform Experience diagnosing performance related issues. Experience using tools like Eclipse, Splunk, Xcode, Android studio, SauceLab Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
IT Support Engineer, Newbury, Berkshire. Office Based. Microsoft and Linux skills required. Newbury based technology company are looking for an internal Support Engineer who will be required in the office daily. In this broad role you will provide support to internal users ensuring the smooth operation of the IT infrastructure with a focus on security and customer service. The role involves supporting both Microsoft Windows and Linux Mint laptops and associated server estate and corporate network (including cloud services and SaaS subscriptions). Key responsibilities include - Desktop Support - 1st and 2nd line Windows and Linux Desktop support. User management - involved in account creation, permissions, provisioning, etc Network Administration - monitor and maintain the corporate network. Cloud and SaaS Support - support various cloud and SaaS subscriptions and related services. Focus on Google workspace and AWS Troubleshooting - diagnose and resolve technical issues across a range of devices. Documentation - keep documentation accurate and up-to-date. Experience required - Extensive knowledge of desktop support and IT systems. Linux installation and management of devices. Active Directory management Windows 11 installation and support. Office Support Google workplace administration. Atlassian administration Good problem solving skills in an IT support environment The following would be an advantage - AWS, Azure/Office 365, Google Cloud, Firewalls and Switches, DHCP/DNS, virtualisation technologies. This is a great chance to join a small internal IT support team and get involved in a variety of support tasks. If you have the core skills please send your CV for a full brief. Please note this role is office based in Newbury 5 days a week.
06/10/2025
Full time
IT Support Engineer, Newbury, Berkshire. Office Based. Microsoft and Linux skills required. Newbury based technology company are looking for an internal Support Engineer who will be required in the office daily. In this broad role you will provide support to internal users ensuring the smooth operation of the IT infrastructure with a focus on security and customer service. The role involves supporting both Microsoft Windows and Linux Mint laptops and associated server estate and corporate network (including cloud services and SaaS subscriptions). Key responsibilities include - Desktop Support - 1st and 2nd line Windows and Linux Desktop support. User management - involved in account creation, permissions, provisioning, etc Network Administration - monitor and maintain the corporate network. Cloud and SaaS Support - support various cloud and SaaS subscriptions and related services. Focus on Google workspace and AWS Troubleshooting - diagnose and resolve technical issues across a range of devices. Documentation - keep documentation accurate and up-to-date. Experience required - Extensive knowledge of desktop support and IT systems. Linux installation and management of devices. Active Directory management Windows 11 installation and support. Office Support Google workplace administration. Atlassian administration Good problem solving skills in an IT support environment The following would be an advantage - AWS, Azure/Office 365, Google Cloud, Firewalls and Switches, DHCP/DNS, virtualisation technologies. This is a great chance to join a small internal IT support team and get involved in a variety of support tasks. If you have the core skills please send your CV for a full brief. Please note this role is office based in Newbury 5 days a week.
Welcome to ASK BOSCO , thanks for stopping by Let s pause for a second. Before we talk perks, equity, or growth stats, let s flip the script. This isn t about us. Not yet. This is about you: • What s driving your search right now, what s prompting you to take the next big step in your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. Now let us introduce you to something special, a chance to join us as VP of Engineering at ASK BOSCO as we build the foundations for our next phase of hyper-growth. By the end, if it doesn t feel like the right fit, no worries. But if you feel that spark, the same one we ve got, this could be the start of something extraordinary. The Role at a Glance: VP of Engineering (Python) Hybrid Leeds HQ, 2 Days per Week £120,000 + Equity Potential Plus Benefits: 4-day week, 23 days annual leave + bank holidays, health insurance, retail & leisure perks, electric car scheme Values & Culture: Outstanding Company to Work For 2024 Company: AI-powered marketing analytics platform Pedigree: Visionary Founder. Backed by renowned tech entrepreneurs, including co-founder of SkyScanner. Profits with Purpose 10% of profits donated to 1moreChild orphanage annually Markets: Marketing & eCommerce Agencies, eCommerce retailers Your Expertise: You re a proven engineering leader with deep experience in building, scaling, and managing cross-functional tech teams: data engineers, data scientists, data analysts, and developers. You ve led teams through transformational growth, delivering stable, scalable SaaS products that retain and delight customers. You understand what it takes to grow a business from early-stage traction to a large-scale, enterprise-grade platform, and you re ready to lay the technical foundations for our next phase of hyper-growth. You also bring strong experience managing infrastructure partners, confidently navigating and shaping these critical relationships. This isn t a back-seat role. You ll be hands-on where it counts, partnering with the Chief Product Officer to drive delivery, scalability, and long-term success. You ll guide senior stakeholders with clear, data-driven insights, helping keep the roadmap on track in a fast-moving, idea-driven environment. What You ll Be Driving: • Drive technical execution: Deliver and enhance our architecture, infrastructure, and product roadmap to ensure scalable growth and high-performing solutions. • Lead the team: Mentor and grow data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with day-to-day execution. • Drive enterprise-grade excellence: Embed best-in-class engineering practices agile, CI/CD, DevOps, security-first design across teams. • Champion scalability: Build products and systems that can grow globally and support tens of thousands of customers. What You ll Bring: • Experience as VP of Engineering, CTO, or senior technical leader in a high-growth or Series A-stage company. • Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational growth, scaling teams and products successfully. • Excellent communication - bridging tech, product, and commercial discussions seamlessly. • Customer-first mindset - building products that retain and delight users. This is a role for someone who s been there, done it, and is ready to do it again with more ownership, autonomy, and impact than ever before in a fast-paced, high-growth environment. Inclusive Culture At ASK BOSCO , everybody is invited with open arms. We embrace diversity in all forms race, gender, age, sexual orientation, disability, and beyond. Our mission is stronger when everyone can bring their authentic selves to work. Can you see yourself building the tech engine that drives our next phase of hyper-growth? If high-impact, high-growth, and hands-on leadership excites you, let s make it happen. Apply now and let s talk. P.S. Did we have you at the four-day week? Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
04/10/2025
Full time
Welcome to ASK BOSCO , thanks for stopping by Let s pause for a second. Before we talk perks, equity, or growth stats, let s flip the script. This isn t about us. Not yet. This is about you: • What s driving your search right now, what s prompting you to take the next big step in your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. Now let us introduce you to something special, a chance to join us as VP of Engineering at ASK BOSCO as we build the foundations for our next phase of hyper-growth. By the end, if it doesn t feel like the right fit, no worries. But if you feel that spark, the same one we ve got, this could be the start of something extraordinary. The Role at a Glance: VP of Engineering (Python) Hybrid Leeds HQ, 2 Days per Week £120,000 + Equity Potential Plus Benefits: 4-day week, 23 days annual leave + bank holidays, health insurance, retail & leisure perks, electric car scheme Values & Culture: Outstanding Company to Work For 2024 Company: AI-powered marketing analytics platform Pedigree: Visionary Founder. Backed by renowned tech entrepreneurs, including co-founder of SkyScanner. Profits with Purpose 10% of profits donated to 1moreChild orphanage annually Markets: Marketing & eCommerce Agencies, eCommerce retailers Your Expertise: You re a proven engineering leader with deep experience in building, scaling, and managing cross-functional tech teams: data engineers, data scientists, data analysts, and developers. You ve led teams through transformational growth, delivering stable, scalable SaaS products that retain and delight customers. You understand what it takes to grow a business from early-stage traction to a large-scale, enterprise-grade platform, and you re ready to lay the technical foundations for our next phase of hyper-growth. You also bring strong experience managing infrastructure partners, confidently navigating and shaping these critical relationships. This isn t a back-seat role. You ll be hands-on where it counts, partnering with the Chief Product Officer to drive delivery, scalability, and long-term success. You ll guide senior stakeholders with clear, data-driven insights, helping keep the roadmap on track in a fast-moving, idea-driven environment. What You ll Be Driving: • Drive technical execution: Deliver and enhance our architecture, infrastructure, and product roadmap to ensure scalable growth and high-performing solutions. • Lead the team: Mentor and grow data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with day-to-day execution. • Drive enterprise-grade excellence: Embed best-in-class engineering practices agile, CI/CD, DevOps, security-first design across teams. • Champion scalability: Build products and systems that can grow globally and support tens of thousands of customers. What You ll Bring: • Experience as VP of Engineering, CTO, or senior technical leader in a high-growth or Series A-stage company. • Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational growth, scaling teams and products successfully. • Excellent communication - bridging tech, product, and commercial discussions seamlessly. • Customer-first mindset - building products that retain and delight users. This is a role for someone who s been there, done it, and is ready to do it again with more ownership, autonomy, and impact than ever before in a fast-paced, high-growth environment. Inclusive Culture At ASK BOSCO , everybody is invited with open arms. We embrace diversity in all forms race, gender, age, sexual orientation, disability, and beyond. Our mission is stronger when everyone can bring their authentic selves to work. Can you see yourself building the tech engine that drives our next phase of hyper-growth? If high-impact, high-growth, and hands-on leadership excites you, let s make it happen. Apply now and let s talk. P.S. Did we have you at the four-day week? Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
