SC Cleared User Researcher - Occasional Travel to Exeter - £500/day Inside IR35 We are seeking an experienced User Researcher with active SC clearance to support a Central Government department on a major digital programme. This role is ideal for someone with deep user research expertise, experience delivering insights that shape complex digital services, and familiarity with GDS standards and ways of working . The Role You will play a pivotal role in understanding user needs, behaviours, and experiences, helping teams design services that are effective, usable, and accessible. You'll work closely with delivery teams, service designers, and senior stakeholders to embed user-centred design principles across programmes. Key Responsibilities Include: Planning and conducting qualitative and quantitative research, including interviews, surveys, usability testing, and field studies Analysing and synthesising research findings into clear, actionable insights Creating personas, user journeys, and experience maps to inform service design Advising on research methods, best practices, and user-centred approaches Collaborating with service designers, product teams, and stakeholders to ensure research informs decisions Supporting accessibility, inclusivity, and regulatory compliance in digital services Ensuring research aligns with GDS standards and government service design principles Communicating findings effectively to both technical and non-technical audiences Occasional travel to Exeter About You Essential Experience: Proven experience as a User Researcher or in a similar user-centred design role Active SC clearance Strong expertise in planning, conducting, and analysing user research Experience with a range of research methods (qualitative and quantitative) Skilled at synthesising research into actionable insights and recommendations Excellent communication and stakeholder management skills Experience in regulated, sensitive, or government environments Experience working with GDS standards and digital service frameworks Nice to Have: Experience with remote research tools and techniques Knowledge of accessibility and inclusive design standards Familiarity with service design, UX design, or digital transformation programmes Relevant certifications (eg, UX, HCI, or research-related qualifications) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
04/02/2026
Contractor
SC Cleared User Researcher - Occasional Travel to Exeter - £500/day Inside IR35 We are seeking an experienced User Researcher with active SC clearance to support a Central Government department on a major digital programme. This role is ideal for someone with deep user research expertise, experience delivering insights that shape complex digital services, and familiarity with GDS standards and ways of working . The Role You will play a pivotal role in understanding user needs, behaviours, and experiences, helping teams design services that are effective, usable, and accessible. You'll work closely with delivery teams, service designers, and senior stakeholders to embed user-centred design principles across programmes. Key Responsibilities Include: Planning and conducting qualitative and quantitative research, including interviews, surveys, usability testing, and field studies Analysing and synthesising research findings into clear, actionable insights Creating personas, user journeys, and experience maps to inform service design Advising on research methods, best practices, and user-centred approaches Collaborating with service designers, product teams, and stakeholders to ensure research informs decisions Supporting accessibility, inclusivity, and regulatory compliance in digital services Ensuring research aligns with GDS standards and government service design principles Communicating findings effectively to both technical and non-technical audiences Occasional travel to Exeter About You Essential Experience: Proven experience as a User Researcher or in a similar user-centred design role Active SC clearance Strong expertise in planning, conducting, and analysing user research Experience with a range of research methods (qualitative and quantitative) Skilled at synthesising research into actionable insights and recommendations Excellent communication and stakeholder management skills Experience in regulated, sensitive, or government environments Experience working with GDS standards and digital service frameworks Nice to Have: Experience with remote research tools and techniques Knowledge of accessibility and inclusive design standards Familiarity with service design, UX design, or digital transformation programmes Relevant certifications (eg, UX, HCI, or research-related qualifications) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Overview Zaizi is looking for a Senior Software Developer with solid technology skills, but who is also passionate about improving outcomes and the user experience. You'll be reliable in your own deliverables but also curious about and offer innovative ideas to others in a mutli-disciplinary team. Our work culture is inclusive, modern, friendly, and democratic. We look for bright, positive-thinking individuals with a can-do attitude. Our people enjoy challenging themselves to be the best at what they do - if that sounds like you, you'll fit right in! Essential skills Ways of working Developing digital solutions delivered to the GDS standard Demonstrable experience working on Agile environments Demonstrable experience working on product development environments based on observation, experimentation and user research Demonstrable experience working in multi-disciplinary/DevOps teams which include product owner/manager, UX designers, UX researchers, Developers, Platform engineers, etc Demonstrable experience working on continuous improvement environments doing multiple releases every week Team leadership and mentoring experience Integrity / honesty Coding and testing Demonstrable experience designing, coding and debugging Java based systems Good skills in web front end technologies such as HTML, CSS, Bootstrap Java 8 Spring Boot Docker Kubernetes Atlassian Build tools: Maven, Gradle, Ant Familiar with source control systems, such as GIT, including branching, merging, etc. Testing: TDD, unit testing, JUnit, Mockito, Cypress Good knowledge of relational databases such as MySQL and PostgreSQL including data modelling, SQL scripts, store procedures Shift to the left: Functional test automation (API testing, UI testing cucumber, nightwatch ) Nice to have skills AWS Knowledge of Open Source BPMN workflow engines (Camunda, Activiti or Flowable) Experience on a front-end javascript framework such as react, angular or vue.js RedHat OpenShift for container orchestration Knowledge of NCSC's 14 cloud security principles. You don't meet all the requirements? Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi. SC Clearance Zaizi works with UK Central Government departments on a range of projects. To be able to work on our customer projects, employees must be Security Cleared to a standard acceptable to our Government customers. Due to this restriction we can currently only recruit candidates who have the right to work in the UK without sponsorship and who have lived in the UK for the last 5+ years continuously. 25 days paid holiday, plus bank holidays Vitality medical insurance Workplace Pension 5% employer contribution Group Life Assurance Cyclescheme 5 days a year for approved Training WFH equipment allowance Buy / Sell Holiday 2 days paid volunteering days Other benefits: Flexible working Work on exciting projects - make a difference Empowered to make decisions Encouraged to fail fast and learn quickly
03/02/2026
Full time
Overview Zaizi is looking for a Senior Software Developer with solid technology skills, but who is also passionate about improving outcomes and the user experience. You'll be reliable in your own deliverables but also curious about and offer innovative ideas to others in a mutli-disciplinary team. Our work culture is inclusive, modern, friendly, and democratic. We look for bright, positive-thinking individuals with a can-do attitude. Our people enjoy challenging themselves to be the best at what they do - if that sounds like you, you'll fit right in! Essential skills Ways of working Developing digital solutions delivered to the GDS standard Demonstrable experience working on Agile environments Demonstrable experience working on product development environments based on observation, experimentation and user research Demonstrable experience working in multi-disciplinary/DevOps teams which include product owner/manager, UX designers, UX researchers, Developers, Platform engineers, etc Demonstrable experience working on continuous improvement environments doing multiple releases every week Team leadership and mentoring experience Integrity / honesty Coding and testing Demonstrable experience designing, coding and debugging Java based systems Good skills in web front end technologies such as HTML, CSS, Bootstrap Java 8 Spring Boot Docker Kubernetes Atlassian Build tools: Maven, Gradle, Ant Familiar with source control systems, such as GIT, including branching, merging, etc. Testing: TDD, unit testing, JUnit, Mockito, Cypress Good knowledge of relational databases such as MySQL and PostgreSQL including data modelling, SQL scripts, store procedures Shift to the left: Functional test automation (API testing, UI testing cucumber, nightwatch ) Nice to have skills AWS Knowledge of Open Source BPMN workflow engines (Camunda, Activiti or Flowable) Experience on a front-end javascript framework such as react, angular or vue.js RedHat OpenShift for container orchestration Knowledge of NCSC's 14 cloud security principles. You don't meet all the requirements? Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi. SC Clearance Zaizi works with UK Central Government departments on a range of projects. To be able to work on our customer projects, employees must be Security Cleared to a standard acceptable to our Government customers. Due to this restriction we can currently only recruit candidates who have the right to work in the UK without sponsorship and who have lived in the UK for the last 5+ years continuously. 25 days paid holiday, plus bank holidays Vitality medical insurance Workplace Pension 5% employer contribution Group Life Assurance Cyclescheme 5 days a year for approved Training WFH equipment allowance Buy / Sell Holiday 2 days paid volunteering days Other benefits: Flexible working Work on exciting projects - make a difference Empowered to make decisions Encouraged to fail fast and learn quickly
Zaizi is looking for a Front End Developer with solid technology skills, who are also passionate about improving outcomes and the user experience. You will be confident in your own skills with a proven track record of delivering high quality software in demanding environments. You will be passionate about new technologies and keen to share it across the organisation. Our work culture is inclusive, modern, friendly, and democratic. We look for bright, positive-thinking individuals with a can do attitude. Our people enjoy challenging themselves to be the best at what they do - if that sounds like you, you'll fit right in! Role Objectives: Develop software to meet user needs Follow best practice guidelines and help to improve those guidelines Write clean, secure and well tested code Coach and mentor junior colleagues Engage with other members in an Agile team to improve software and outcomes Ways of working: Demonstrable experience working in Agile teams Demonstrable experience working on product development environments based on observation, experimentation and user research Demonstrable experience working in multi disciplinary/DevOps teams which include product owner/manager, UX designers, UX researchers, Developers, Platform engineers, etc Demonstrable experience working on continuous integration environments Requirements Coding and testing: Strong REACT experience HTML / CSS / JavaScript TypeScript Testing experience (Unit testing/End to End testing - e.g. Jest/NightwatchJS etc) Experience with AA Standard accessibility Experience with restful API's Experience developing for all major currently used browsers e.g Chrome, Edge etc. Strong performance optimisation awareness Nice to have skills: Working with UK Government or public sector AWS Building component libraries Appreciation of security principals Demonstration of scalability and reusability An appreciation for UX You don't meet all the requirements? Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi. We strongly encourage applicants from people of colour, the LGBTQ + community, people with disabilities, neurodivergent people, parents, carers and people from lower socio economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know. SC Clearance: Zaizi works with UK Central Government departments on a range of projects. To be able to work on our customer projects, employees must be Security Cleared to a standard acceptable to our Government customers. Due to this restriction we can currently only recruit candidates who have the right to work in the UK without sponsorship and who have lived in the UK for the last 5+ years continuously. 25 days paid holiday, plus bank holidays Benefits Vitality medical insurance Workplace Pension 5% employer contribution Group Life Assurance Cyclescheme 5 days a year for approved Training WFH equipment allowance Buy / Sell Holiday 2 days paid volunteering days Other benefits: Flexible working Work on exciting projects - make a difference Empowered to make decisions Encouraged to fail fast and learn quickly For further information contact Nat Hinds-Head of Talent: Kayla Kirby-Talent Acquisition Specialist:
03/02/2026
Full time
Zaizi is looking for a Front End Developer with solid technology skills, who are also passionate about improving outcomes and the user experience. You will be confident in your own skills with a proven track record of delivering high quality software in demanding environments. You will be passionate about new technologies and keen to share it across the organisation. Our work culture is inclusive, modern, friendly, and democratic. We look for bright, positive-thinking individuals with a can do attitude. Our people enjoy challenging themselves to be the best at what they do - if that sounds like you, you'll fit right in! Role Objectives: Develop software to meet user needs Follow best practice guidelines and help to improve those guidelines Write clean, secure and well tested code Coach and mentor junior colleagues Engage with other members in an Agile team to improve software and outcomes Ways of working: Demonstrable experience working in Agile teams Demonstrable experience working on product development environments based on observation, experimentation and user research Demonstrable experience working in multi disciplinary/DevOps teams which include product owner/manager, UX designers, UX researchers, Developers, Platform engineers, etc Demonstrable experience working on continuous integration environments Requirements Coding and testing: Strong REACT experience HTML / CSS / JavaScript TypeScript Testing experience (Unit testing/End to End testing - e.g. Jest/NightwatchJS etc) Experience with AA Standard accessibility Experience with restful API's Experience developing for all major currently used browsers e.g Chrome, Edge etc. Strong performance optimisation awareness Nice to have skills: Working with UK Government or public sector AWS Building component libraries Appreciation of security principals Demonstration of scalability and reusability An appreciation for UX You don't meet all the requirements? Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi. We strongly encourage applicants from people of colour, the LGBTQ + community, people with disabilities, neurodivergent people, parents, carers and people from lower socio economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know. SC Clearance: Zaizi works with UK Central Government departments on a range of projects. To be able to work on our customer projects, employees must be Security Cleared to a standard acceptable to our Government customers. Due to this restriction we can currently only recruit candidates who have the right to work in the UK without sponsorship and who have lived in the UK for the last 5+ years continuously. 25 days paid holiday, plus bank holidays Benefits Vitality medical insurance Workplace Pension 5% employer contribution Group Life Assurance Cyclescheme 5 days a year for approved Training WFH equipment allowance Buy / Sell Holiday 2 days paid volunteering days Other benefits: Flexible working Work on exciting projects - make a difference Empowered to make decisions Encouraged to fail fast and learn quickly For further information contact Nat Hinds-Head of Talent: Kayla Kirby-Talent Acquisition Specialist:
Zaizi is looking for a Senior Software Developer with solid technology skills, but who is also passionate about improving outcomes and the user experience. You'll be reliable in your own deliverables but also curious about and offer innovative ideas to others in a mutli-disciplinary team. Our work culture is inclusive, modern, friendly, and democratic. We look for bright, positive-thinking individuals with a can-do attitude. Our people enjoy challenging themselves to be the best at what they do - if that sounds like you, you'll fit right in! Essential skills: Ways of working Developing digital solutions delivered to the GDS standard Demonstrable experience working on Agile environments Demonstrable experience working on product development environments based on observation, experimentation and user research Demonstrable experience working in multi-disciplinary/DevOps teams which include product owner/manager, UX designers, UX researchers, Developers, Platform engineers, etc Demonstrable experience working on continuous improvement environments doing multiple releases every week Coding and testing: Demonstrable experience designing, coding and debugging Golang based systems Good skills in web front end technologies such as HTML, CSS, Bootstrap Golang Spring Boot Docker Kubernetes Atlassian Build tools: Maven, Gradle, Ant Familiar with source control systems, such as GIT, including branching, merging, etc. Testing: TDD, unit testing, JUnit, Mockito, Cypress Good knowledge of relational databases such as MySQL and PostgreSQL including data modelling, SQL scripts, store procedures Shift to the left: Functional test automation (API testing, UI testing cucumber, nightwatch ) Nice to have skills: AWS Knowledge of Open Source BPMN workflow engines (Camunda, Activiti or Flowable) Experience on a front-end javascript framework such as react, angular or vue.js RedHat OpenShift for container orchestration Knowledge of NCSC's 14 cloud security principles. SC Clearance: Zaizi works with UK Central Government departments on a range of projects. To be able to work on our customer projects, employees must be Security Cleared to a standard acceptable to our Government customers. Due to this restriction we can currently only recruit candidates who have the right to work in the UK without sponsorship and who have lived in the UK for the last 5+ years continuously. You don't meet all the requirements? Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi. We actively welcome applications from people of colour, the LGBTQ+ community, individuals with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds. If you need any accommodations to support your specific situation, please feel free to let us know. For candidates who are neurodiverse or have disabilities, we are happy to make any adjustments needed throughout the interview process-just ask! Interview Process: 1st stage: Initial phone screening done by a member of the recruitment team 2nd stage: Technical interview, this stage evaluates your technical expertise and problem-solving abilities, especially if you're applying for a technical role. Final Stage: 10-15 min presentation and a panel interview where multiple people from different departments ask you questions. Salary: £60,000 - £75,000 25 days paid holiday, plus bank holidays BUPA medical insurance Workplace Pension 5% employer contribution Group Life Assurance Cyclescheme 5 days a year for approved Training WFH equipment allowance Buy / Sell Holiday 2 days paid volunteering days Other benefits: Flexible working Work on exciting projects - make a difference Empowered to make decisions Encouraged to fail fast and learn quickly For further information contact- Nat Hinds-Head of Talent Kayla Kirby-Talent Acquisition Specialist
02/02/2026
Full time
Zaizi is looking for a Senior Software Developer with solid technology skills, but who is also passionate about improving outcomes and the user experience. You'll be reliable in your own deliverables but also curious about and offer innovative ideas to others in a mutli-disciplinary team. Our work culture is inclusive, modern, friendly, and democratic. We look for bright, positive-thinking individuals with a can-do attitude. Our people enjoy challenging themselves to be the best at what they do - if that sounds like you, you'll fit right in! Essential skills: Ways of working Developing digital solutions delivered to the GDS standard Demonstrable experience working on Agile environments Demonstrable experience working on product development environments based on observation, experimentation and user research Demonstrable experience working in multi-disciplinary/DevOps teams which include product owner/manager, UX designers, UX researchers, Developers, Platform engineers, etc Demonstrable experience working on continuous improvement environments doing multiple releases every week Coding and testing: Demonstrable experience designing, coding and debugging Golang based systems Good skills in web front end technologies such as HTML, CSS, Bootstrap Golang Spring Boot Docker Kubernetes Atlassian Build tools: Maven, Gradle, Ant Familiar with source control systems, such as GIT, including branching, merging, etc. Testing: TDD, unit testing, JUnit, Mockito, Cypress Good knowledge of relational databases such as MySQL and PostgreSQL including data modelling, SQL scripts, store procedures Shift to the left: Functional test automation (API testing, UI testing cucumber, nightwatch ) Nice to have skills: AWS Knowledge of Open Source BPMN workflow engines (Camunda, Activiti or Flowable) Experience on a front-end javascript framework such as react, angular or vue.js RedHat OpenShift for container orchestration Knowledge of NCSC's 14 cloud security principles. SC Clearance: Zaizi works with UK Central Government departments on a range of projects. To be able to work on our customer projects, employees must be Security Cleared to a standard acceptable to our Government customers. Due to this restriction we can currently only recruit candidates who have the right to work in the UK without sponsorship and who have lived in the UK for the last 5+ years continuously. You don't meet all the requirements? Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi. We actively welcome applications from people of colour, the LGBTQ+ community, individuals with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds. If you need any accommodations to support your specific situation, please feel free to let us know. For candidates who are neurodiverse or have disabilities, we are happy to make any adjustments needed throughout the interview process-just ask! Interview Process: 1st stage: Initial phone screening done by a member of the recruitment team 2nd stage: Technical interview, this stage evaluates your technical expertise and problem-solving abilities, especially if you're applying for a technical role. Final Stage: 10-15 min presentation and a panel interview where multiple people from different departments ask you questions. Salary: £60,000 - £75,000 25 days paid holiday, plus bank holidays BUPA medical insurance Workplace Pension 5% employer contribution Group Life Assurance Cyclescheme 5 days a year for approved Training WFH equipment allowance Buy / Sell Holiday 2 days paid volunteering days Other benefits: Flexible working Work on exciting projects - make a difference Empowered to make decisions Encouraged to fail fast and learn quickly For further information contact- Nat Hinds-Head of Talent Kayla Kirby-Talent Acquisition Specialist
SC Cleared User Researcher (Salesforce) 6 Months Remote with rare travel to site in London 585 per day (Inside IR35) Please note - The selected candidate MUST HAVE ACTIVE SC CLEARANCE and be a Sole British National Key Responsibilities: Conduct generative user research to gather insights about user needs and behaviours. Conduct evaluative user research to assess the success of design decisions Create engaging narratives and stories based on research findings to communicate insights effectively. Skills: Experience in user research Strong storytelling skills with an ability to present complex information clearly. Familiarity with creating user journey maps or E2E diagrams is a plus. Excellent communication and collaboration skills. Ability to juggle multiple competing priorities Salesforce experience is a must Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
26/01/2026
Contractor
SC Cleared User Researcher (Salesforce) 6 Months Remote with rare travel to site in London 585 per day (Inside IR35) Please note - The selected candidate MUST HAVE ACTIVE SC CLEARANCE and be a Sole British National Key Responsibilities: Conduct generative user research to gather insights about user needs and behaviours. Conduct evaluative user research to assess the success of design decisions Create engaging narratives and stories based on research findings to communicate insights effectively. Skills: Experience in user research Strong storytelling skills with an ability to present complex information clearly. Familiarity with creating user journey maps or E2E diagrams is a plus. Excellent communication and collaboration skills. Ability to juggle multiple competing priorities Salesforce experience is a must Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
User Researcher - Digital Public Services (SC Cleared) We're seeking an experienced User Researcher to join a large-scale digital public services project. You'll lead research across discovery and delivery phases, ensuring design decisions are driven by evidence and user needs. Key Details: Active SC Clearance required Outside IR35 Remote-first (occasional travel for workshops) 6-month rolling contract Competitive day rate What we're looking for: Proven experience conducting user research on complex digital services Strong stakeholder engagement and facilitation skills Knowledge of GDS standards and Agile delivery Ability to translate insights into actionable recommendations for design and development teams This is a great opportunity to help shape high-impact, citizen-facing government services.
07/10/2025
Contractor
User Researcher - Digital Public Services (SC Cleared) We're seeking an experienced User Researcher to join a large-scale digital public services project. You'll lead research across discovery and delivery phases, ensuring design decisions are driven by evidence and user needs. Key Details: Active SC Clearance required Outside IR35 Remote-first (occasional travel for workshops) 6-month rolling contract Competitive day rate What we're looking for: Proven experience conducting user research on complex digital services Strong stakeholder engagement and facilitation skills Knowledge of GDS standards and Agile delivery Ability to translate insights into actionable recommendations for design and development teams This is a great opportunity to help shape high-impact, citizen-facing government services.
Service Designer - Consultant (SC cleared) Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel to client sites required on occasion and you will need to hold current security clearance. The Role As a Service Designer you will champion inclusive design practices throughout project life cycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. The Responsibilities * Maximise the value from the inception to real life application of Service Design. * Support clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. * Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity * Work on new ideas and work alongside solution team to design and develop innovative products and services * Use current and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences influencing service managers, user researchers, UI/UX designers and programme directors to understand the value as a result of user focused transformation The Requirements * Proven experience working across a service design process, autonomously with minimal support * Experience working with Government Digital Service (GDS) service standards, applying GDS design principles * Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts * Ability to identify potential accessibility barriers for complex user groups * Client readiness', with experience facilitating workshops, design sprints, ideation sessions or similar * Ability to visualise complex services in an easy-to-understand format for varying audiences * Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers * Strong stakeholder management skills, with the ability to balance competing views as part of the design process * Aptitude for being an advocate for user-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users If you are looking for an exciting new challenge to join a leading consultancy, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
03/10/2025
Full time
Service Designer - Consultant (SC cleared) Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel to client sites required on occasion and you will need to hold current security clearance. The Role As a Service Designer you will champion inclusive design practices throughout project life cycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. The Responsibilities * Maximise the value from the inception to real life application of Service Design. * Support clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. * Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity * Work on new ideas and work alongside solution team to design and develop innovative products and services * Use current and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences influencing service managers, user researchers, UI/UX designers and programme directors to understand the value as a result of user focused transformation The Requirements * Proven experience working across a service design process, autonomously with minimal support * Experience working with Government Digital Service (GDS) service standards, applying GDS design principles * Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts * Ability to identify potential accessibility barriers for complex user groups * Client readiness', with experience facilitating workshops, design sprints, ideation sessions or similar * Ability to visualise complex services in an easy-to-understand format for varying audiences * Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers * Strong stakeholder management skills, with the ability to balance competing views as part of the design process * Aptitude for being an advocate for user-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users If you are looking for an exciting new challenge to join a leading consultancy, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Please note: This role requires a current and active DV Clearance, unfortunately, applications without this cannot be considered. Looking for a Strategic Design Lead who will coordinate business requirements across all stakeholders, providing strategic direction and guidance across design functions. Key responsibilities include: Leading the overall design vision and ensuring it aligns with business goals and programme objectives. Defining the approach and strategy for eliciting, prioritising, and managing requirements. Guiding multi-disciplinary teams-including user researchers, service designers, business analysts, and solution architects-to create coherent and effective designs. Managing relationships with design components of the End-to-End Change Lifecycle (E2ECL), ensuring integration with governance and processes. Ensuring designs meet established standards and frameworks, including GDS and other relevant guidance. Providing oversight and direction on design decisions, contributing to programme-level governance and design assurance. Identifying and proposing solutions to design challenges using user-centred, co-design, and innovative approaches. Advising senior programme leadership on the prioritisation of requirements at both individual and epic levels. Supporting Discovery phases to ensure programmes are ready for mobilisation and delivery. Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
01/10/2025
Contractor
Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Please note: This role requires a current and active DV Clearance, unfortunately, applications without this cannot be considered. Looking for a Strategic Design Lead who will coordinate business requirements across all stakeholders, providing strategic direction and guidance across design functions. Key responsibilities include: Leading the overall design vision and ensuring it aligns with business goals and programme objectives. Defining the approach and strategy for eliciting, prioritising, and managing requirements. Guiding multi-disciplinary teams-including user researchers, service designers, business analysts, and solution architects-to create coherent and effective designs. Managing relationships with design components of the End-to-End Change Lifecycle (E2ECL), ensuring integration with governance and processes. Ensuring designs meet established standards and frameworks, including GDS and other relevant guidance. Providing oversight and direction on design decisions, contributing to programme-level governance and design assurance. Identifying and proposing solutions to design challenges using user-centred, co-design, and innovative approaches. Advising senior programme leadership on the prioritisation of requirements at both individual and epic levels. Supporting Discovery phases to ensure programmes are ready for mobilisation and delivery. Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Service Designer - Consultant (SC cleared) Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel to client sites required on occasion and you will need to hold current security clearance. The Role As a Service Designer you will champion inclusive design practices throughout project life cycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. The Responsibilities * Maximise the value from the inception to real life application of Service Design. * Support clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. * Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity * Work on new ideas and work alongside solution team to design and develop innovative products and services * Use current and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences influencing service managers, user researchers, UI/UX designers and programme directors to understand the value as a result of user focused transformation The Requirements * Proven experience working across a service design process, autonomously with minimal support * Experience working with Government Digital Service (GDS) service standards, applying GDS design principles * Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts * Ability to identify potential accessibility barriers for complex user groups * Client readiness', with experience facilitating workshops, design sprints, ideation sessions or similar * Ability to visualise complex services in an easy-to-understand format for varying audiences * Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers * Strong stakeholder management skills, with the ability to balance competing views as part of the design process * Aptitude for being an advocate for user-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users If you are looking for an exciting new challenge to join a leading consultancy, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
28/08/2025
Full time
Service Designer - Consultant (SC cleared) Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel to client sites required on occasion and you will need to hold current security clearance. The Role As a Service Designer you will champion inclusive design practices throughout project life cycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. The Responsibilities * Maximise the value from the inception to real life application of Service Design. * Support clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. * Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity * Work on new ideas and work alongside solution team to design and develop innovative products and services * Use current and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences influencing service managers, user researchers, UI/UX designers and programme directors to understand the value as a result of user focused transformation The Requirements * Proven experience working across a service design process, autonomously with minimal support * Experience working with Government Digital Service (GDS) service standards, applying GDS design principles * Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts * Ability to identify potential accessibility barriers for complex user groups * Client readiness', with experience facilitating workshops, design sprints, ideation sessions or similar * Ability to visualise complex services in an easy-to-understand format for varying audiences * Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers * Strong stakeholder management skills, with the ability to balance competing views as part of the design process * Aptitude for being an advocate for user-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users If you are looking for an exciting new challenge to join a leading consultancy, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Designer - SC Cleared - Inside IR35 Rate: Circa £450/day (Inside IR35) Location: Remote (UK-based only) Start Date: ASAP Contract Length: 3 - 6 months initially Clearance Required: Active SC clearance Sector Experience Required: Must have recent HMRC project experience We're supporting a consultancy partner on a major HMRC-aligned public sector programme and are looking for an experienced Service Designer to join the team. This role is Embedded in a multi-disciplinary agile team delivering to GDS standards. Key responsibilities: Leading service design activities across the full life cycle Mapping user journeys, identifying pain points, and improving end-to-end experiences Facilitating workshops and stakeholder engagement to ensure services meet user needs Collaborating with researchers, content designers, interaction designers, and product teams Producing artefacts such as service blueprints, journey maps, and prototypes Supporting service assessments and aligning with GDS service standard requirements Skills & experience required: Active SC Clearance Strong public sector digital experience, particularly within HMRC Deep understanding of service design principles in government Experience delivering within agile teams Ability to confidently engage stakeholders and contribute to strategic direction If you're a seasoned Service Designer with HMRC experience and active SC clearance, we'd love to hear from you. Interviews will take place this week - apply now to be considered.
27/08/2025
Contractor
Service Designer - SC Cleared - Inside IR35 Rate: Circa £450/day (Inside IR35) Location: Remote (UK-based only) Start Date: ASAP Contract Length: 3 - 6 months initially Clearance Required: Active SC clearance Sector Experience Required: Must have recent HMRC project experience We're supporting a consultancy partner on a major HMRC-aligned public sector programme and are looking for an experienced Service Designer to join the team. This role is Embedded in a multi-disciplinary agile team delivering to GDS standards. Key responsibilities: Leading service design activities across the full life cycle Mapping user journeys, identifying pain points, and improving end-to-end experiences Facilitating workshops and stakeholder engagement to ensure services meet user needs Collaborating with researchers, content designers, interaction designers, and product teams Producing artefacts such as service blueprints, journey maps, and prototypes Supporting service assessments and aligning with GDS service standard requirements Skills & experience required: Active SC Clearance Strong public sector digital experience, particularly within HMRC Deep understanding of service design principles in government Experience delivering within agile teams Ability to confidently engage stakeholders and contribute to strategic direction If you're a seasoned Service Designer with HMRC experience and active SC clearance, we'd love to hear from you. Interviews will take place this week - apply now to be considered.
