Lead/Principal Product Management Consultant Who we are: Nimble Approach are a rapidly growing Product & Tech consultancy who deliver value and enhance organisations. We pride ourselves on delivering great projects to multiple clients in different industries including Education, Government, Betting & Gaming, Utilities, Fintech, Manufacturing, Healthcare and more, so there is lots of opportunity to try out new things! We believe in delivering value at pace and enhancing the organisations that we work with. We currently have offices in Sheffield (our HQ), Leeds & Manchester, however, a lot of us work remotely. We prefer for everyone to work however is best for them - all we ask is that people go into the office a few times a month and for team / client meetings when required. Who you are: As we grow, we are looking for brilliant Product Management consultants to join our existing teams and help lead our Product & Design Capability. We are looking for people with Lead or Principal level experience (SFIA levels 5 & 6), and this is a role for an experienced product professional across multiple industries or domains with 10 or more years' experience. You will be passionate about your craft and have experience in delivering business value through software solutions, following the full SDLC lifecycle. We're proud of our collaborative Product & Design capability that consists of Agile Business Analysts, Product Managers and User Centred Designers and would love for you to be a part of it. A key part of the role will be working alongside our Head of Product & Design to shape our capability and provide the business with Product Management expertise into our business development process, creating propositions and contributing to client pitches. Due to the nature of our clients, we can be flexible with different backgrounds / experience and technologies, but we are looking for: Deep understanding of Product Management as a discipline, methodologies, tools and best practice. Digital and/or Product Operating Model transformations: Experience in helping clients transition from existing project or waterfall mindsets to product and agile mindsets. Proposing new ways of working and design product elements of new target operating models. Background in consultancy and comfortable working with clients who need a lot of help or on high profile initiatives. Proficiency in coaching both executive level stakeholders and Product Management teams. Ability to initiate new engagements, be the first on the ground and set the shape and direction of the work. Strategic thinking - ability to understand business context, user needs and the market situation in order to define a product vision. Leadership. Ability to drive the direction of the products and services within scope and lead client stakeholders. Advanced stakeholder management and negotiation skills. Experience in pre sales and forming product responses to tenders for new work. Useful, but not necessary: Agile delivery leadership Knowledge of both private sector and public sector (GDS) Responsibilities: Provide Product Management consultancy to key clients, this can be fulfilling a key role for them, leading their product teams or helping them shape the way their organisation works and applying Product Operating Model principles. Be a key go to individual within Nimble, working alongside the Head of Product & Design to grow and lead the capability. Strategic thinking - strong understanding of why projects are being done. Ability to ask tough questions and push back professionally and creatively. Confident at presenting at the senior executive level and explaining Product Management and the services we offer to potential new clients. What we offer: Private healthcare for you and a family member through Westfield Health Multiple Qualified Mental Health First Aider's with regular 1-1's available £2k champion fund to spend as you wish on your own L & D Referral scheme (£3,000) for every successful applicant Dedicated time to spend on your L & D, including time to complete courses and qualifications Flat organisational structure with lots of career progression opportunities Laptop and any practicable equipment provided (either a Mac or Windows) Regular Nimble Socials (both virtual & physical) including Escape rooms, Gin tasting, Lunches, Award nights, Bowling, Bouldering and more! Relaxed and fun working environment Engaging and collaborative communities to be involved in A chance to be involved in company OKRs and shape how we will be in the future 25 days holiday allowance + bank holidays Company pension (with employer contributions) Equal Opportunities Statement: At Nimble Approach, we strongly believe that discrimination and victimisation is unacceptable. It is our duty to ensure that no employee or job applicant receives less favourable facilities or treatment (either directly or indirectly) in recruitment or employment on grounds of age, disability, gender / gender reassignment, marriage / civil partnership, pregnancy / maternity, race, religion or belief, sex, or sexual orientation (the protected characteristics). Our aim is that our workforce will be truly representative of society and each employee feels respected and able to give their best. We want everyone at Nimble and those applying to join us to feel safe, supported and encouraged so if we can make any adjustments to help with your application or you require any assistance please reach out to us on and we are happy to help.
03/02/2026
Full time
Lead/Principal Product Management Consultant Who we are: Nimble Approach are a rapidly growing Product & Tech consultancy who deliver value and enhance organisations. We pride ourselves on delivering great projects to multiple clients in different industries including Education, Government, Betting & Gaming, Utilities, Fintech, Manufacturing, Healthcare and more, so there is lots of opportunity to try out new things! We believe in delivering value at pace and enhancing the organisations that we work with. We currently have offices in Sheffield (our HQ), Leeds & Manchester, however, a lot of us work remotely. We prefer for everyone to work however is best for them - all we ask is that people go into the office a few times a month and for team / client meetings when required. Who you are: As we grow, we are looking for brilliant Product Management consultants to join our existing teams and help lead our Product & Design Capability. We are looking for people with Lead or Principal level experience (SFIA levels 5 & 6), and this is a role for an experienced product professional across multiple industries or domains with 10 or more years' experience. You will be passionate about your craft and have experience in delivering business value through software solutions, following the full SDLC lifecycle. We're proud of our collaborative Product & Design capability that consists of Agile Business Analysts, Product Managers and User Centred Designers and would love for you to be a part of it. A key part of the role will be working alongside our Head of Product & Design to shape our capability and provide the business with Product Management expertise into our business development process, creating propositions and contributing to client pitches. Due to the nature of our clients, we can be flexible with different backgrounds / experience and technologies, but we are looking for: Deep understanding of Product Management as a discipline, methodologies, tools and best practice. Digital and/or Product Operating Model transformations: Experience in helping clients transition from existing project or waterfall mindsets to product and agile mindsets. Proposing new ways of working and design product elements of new target operating models. Background in consultancy and comfortable working with clients who need a lot of help or on high profile initiatives. Proficiency in coaching both executive level stakeholders and Product Management teams. Ability to initiate new engagements, be the first on the ground and set the shape and direction of the work. Strategic thinking - ability to understand business context, user needs and the market situation in order to define a product vision. Leadership. Ability to drive the direction of the products and services within scope and lead client stakeholders. Advanced stakeholder management and negotiation skills. Experience in pre sales and forming product responses to tenders for new work. Useful, but not necessary: Agile delivery leadership Knowledge of both private sector and public sector (GDS) Responsibilities: Provide Product Management consultancy to key clients, this can be fulfilling a key role for them, leading their product teams or helping them shape the way their organisation works and applying Product Operating Model principles. Be a key go to individual within Nimble, working alongside the Head of Product & Design to grow and lead the capability. Strategic thinking - strong understanding of why projects are being done. Ability to ask tough questions and push back professionally and creatively. Confident at presenting at the senior executive level and explaining Product Management and the services we offer to potential new clients. What we offer: Private healthcare for you and a family member through Westfield Health Multiple Qualified Mental Health First Aider's with regular 1-1's available £2k champion fund to spend as you wish on your own L & D Referral scheme (£3,000) for every successful applicant Dedicated time to spend on your L & D, including time to complete courses and qualifications Flat organisational structure with lots of career progression opportunities Laptop and any practicable equipment provided (either a Mac or Windows) Regular Nimble Socials (both virtual & physical) including Escape rooms, Gin tasting, Lunches, Award nights, Bowling, Bouldering and more! Relaxed and fun working environment Engaging and collaborative communities to be involved in A chance to be involved in company OKRs and shape how we will be in the future 25 days holiday allowance + bank holidays Company pension (with employer contributions) Equal Opportunities Statement: At Nimble Approach, we strongly believe that discrimination and victimisation is unacceptable. It is our duty to ensure that no employee or job applicant receives less favourable facilities or treatment (either directly or indirectly) in recruitment or employment on grounds of age, disability, gender / gender reassignment, marriage / civil partnership, pregnancy / maternity, race, religion or belief, sex, or sexual orientation (the protected characteristics). Our aim is that our workforce will be truly representative of society and each employee feels respected and able to give their best. We want everyone at Nimble and those applying to join us to feel safe, supported and encouraged so if we can make any adjustments to help with your application or you require any assistance please reach out to us on and we are happy to help.
The Distillery, Glassfields 1, 2 Avon Street, Bristol, BS2 0GR, United Kingdom, Bristol BS2 0GR, GB We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen your expertise through our a culture of learning and growth - you'll have budget to take courses (technical and non-technical training), plus gain certifications Role description and objectives As a Principal Cloud DevOps Engineer, you'll be a true subject matter expert for delivering ingenious solutions on the Google Cloud Platform. Previous GCP expertise is not an essential criteria, but the desire to learn and grow more with the platform is essential. Experience with either AWS or Azure is essential. We'll be looking at you to set direction and take responsibility for successfully achieving an outcome or deliverable. You may have a team of people to support, leading a development team, or else you could be working across multiple teams, providing some centralised expertise necessary for a larger program of work. You'll have expertise in architecture and will feel comfortable leading higher level architectural discussions. Using your experience of the DevSecOps processes, it's likely you'll own the overall process across a team, or multiple teams, building strong principles and putting robust methods and patterns in place. You will be comfortable having conversations with the client regularly, being one of the main points of engagement between the client and the project. Coaching and mentoring the team will be important in the role. You will help shape proposals (working with a bid team) and will leverage your technical skills to articulate appropriate solutions and may present these during a formal selection process. You'll play an active role in technical account management. As part of this role you will design ingenious GCP-enabled solutions and services for brilliant clients across industry sectors. You will learn and grow - PA will support you to further develop your specialisations and increase your GCP certifications. Expect a sleeves-up, fully associated, and immersive working week. All our people are client facing and empowered to fulfil the best outcome for their clients. Qualifications Professional experience To be successful in this role, you will need to have knowledge of the following products and deep experience in one or more of the categories: Cloud Functions, Cloud Run Vertex AI, Model Garden, ADK and Agent Engine Security Command Centre, IAP, IAM Additionally you should have a sound understanding of the following Architectural principles: Event-driven architectures and message queues Relational and non-relational databases Development and/or scripting experience (e.g. Python, Node, Bash) In addition to the above, we would be thrilled if you also had: Knowledge of other cloud platforms Automation DevOps experience using Google tech like Cloud Build and open source tech like terraform We are looking for an experienced person to join, and be instrumental within, our Google Alliance team. This is a critical role, one that will stretch you personally and professionally, and require you to utilise your creative, cognitive, and emotional intelligence. Therefore we expect that: You are pragmatic and already understand that building a platform is only part of what cloud engineering entails. You can clearly communicate with both clients and peers, describing technical issues and solutions in both written and meeting/workshop contexts. You are able to clearly explain technical concepts to non technical audiences at all levels of an organisation. You are able to influence and persuade senior and specialist client stakeholders, potentially across multiple organisational boundaries without direct authority. You are a confident problem solver and troubleshooter. You are confident and generous in sharing your specialist knowledge, ideas and solutions. You are constantly learning and able to make others better by consciously teaching and unconsciously inspiring. You are obsessed with ensuring PA's reputation and credibility is always regarded at a remarkably elevated level, and unafraid to initiate corrective actions should this not be at our desired level. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
03/02/2026
Full time
The Distillery, Glassfields 1, 2 Avon Street, Bristol, BS2 0GR, United Kingdom, Bristol BS2 0GR, GB We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen your expertise through our a culture of learning and growth - you'll have budget to take courses (technical and non-technical training), plus gain certifications Role description and objectives As a Principal Cloud DevOps Engineer, you'll be a true subject matter expert for delivering ingenious solutions on the Google Cloud Platform. Previous GCP expertise is not an essential criteria, but the desire to learn and grow more with the platform is essential. Experience with either AWS or Azure is essential. We'll be looking at you to set direction and take responsibility for successfully achieving an outcome or deliverable. You may have a team of people to support, leading a development team, or else you could be working across multiple teams, providing some centralised expertise necessary for a larger program of work. You'll have expertise in architecture and will feel comfortable leading higher level architectural discussions. Using your experience of the DevSecOps processes, it's likely you'll own the overall process across a team, or multiple teams, building strong principles and putting robust methods and patterns in place. You will be comfortable having conversations with the client regularly, being one of the main points of engagement between the client and the project. Coaching and mentoring the team will be important in the role. You will help shape proposals (working with a bid team) and will leverage your technical skills to articulate appropriate solutions and may present these during a formal selection process. You'll play an active role in technical account management. As part of this role you will design ingenious GCP-enabled solutions and services for brilliant clients across industry sectors. You will learn and grow - PA will support you to further develop your specialisations and increase your GCP certifications. Expect a sleeves-up, fully associated, and immersive working week. All our people are client facing and empowered to fulfil the best outcome for their clients. Qualifications Professional experience To be successful in this role, you will need to have knowledge of the following products and deep experience in one or more of the categories: Cloud Functions, Cloud Run Vertex AI, Model Garden, ADK and Agent Engine Security Command Centre, IAP, IAM Additionally you should have a sound understanding of the following Architectural principles: Event-driven architectures and message queues Relational and non-relational databases Development and/or scripting experience (e.g. Python, Node, Bash) In addition to the above, we would be thrilled if you also had: Knowledge of other cloud platforms Automation DevOps experience using Google tech like Cloud Build and open source tech like terraform We are looking for an experienced person to join, and be instrumental within, our Google Alliance team. This is a critical role, one that will stretch you personally and professionally, and require you to utilise your creative, cognitive, and emotional intelligence. Therefore we expect that: You are pragmatic and already understand that building a platform is only part of what cloud engineering entails. You can clearly communicate with both clients and peers, describing technical issues and solutions in both written and meeting/workshop contexts. You are able to clearly explain technical concepts to non technical audiences at all levels of an organisation. You are able to influence and persuade senior and specialist client stakeholders, potentially across multiple organisational boundaries without direct authority. You are a confident problem solver and troubleshooter. You are confident and generous in sharing your specialist knowledge, ideas and solutions. You are constantly learning and able to make others better by consciously teaching and unconsciously inspiring. You are obsessed with ensuring PA's reputation and credibility is always regarded at a remarkably elevated level, and unafraid to initiate corrective actions should this not be at our desired level. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
About Marcura Marcura is a global leader in maritime technology and operations, supporting nearly one third of the world's seaborne commodity trade. Our trusted platforms which span software, data intelligence and payments sit at the centre of digital transformation across the maritime industry. We are now seeking a Principal UX Designer to join our high impact team and contribute to the success of one of the sector's most forward looking organisations. About the Role This roleis responsible forthe end-to-end quality of theMartrustexperience, across design and user research. You'llset the design direction across all customer and internal journeys, while ensuring research is well integrated into how teams discover problems, test ideas, and learn over time. You'llbe a hands on design leader and people manager, supporting designers and researchers across the organisation and raising the bar for how user centred work happens day to day. Qualifications and Education Formal education in design, human-computer interaction, psychology, or a related field - or equivalent practical experience Ongoing learning in user centred design, accessibility, and inclusive design practices Work Experience An accomplished design leader with a portfolio ofhigh qualitydesign work thatdemonstratesyour ability to craft high impact products Significant experiencedesigning and shipping digital products in complex or regulated environments Experience working across multiple product teams, influencing direction without relying on hierarchy Proven experience leading design for large, interconnected product surfaces or platforms Experience line managing designers and supporting their growth and progression Experience collaborating closely with product management, engineering, and research Deep hands on research capability - from framing the right questions to delivering insights that directly shape product bets and company strategy. Nice to have Experience working in B2B experiences - payments/fintech, SaaS or enterprise companies Skills and Knowledge Design leadership Strong ability to set a clear design direction andmaintaincoherence across a broad product ecosystem Confidence reviewing work, giving constructive feedback, and helping teams improve outcomes Pragmatic judgement about when to go deep and when "good enough" is the right answer Research leadership Strong understanding of qualitative and quantitative user research methods Experience integrating research into product discovery and delivery, not treating it as a separate phase Ability to set direction and priorities for a research function, even whenoperatingat small scale Pragmatic judgement about when research is needed and when teams have enough signal to move forward Hands on experience running research projects from crafting the right questions to delivering actionable insights User centred design Deep understanding of user centred design methods, from discovery through to delivery Strong interaction and service design skills across end to end journeys Ability to balance user needs, business goals, and technical constraints Systems thinking Experience designing within and evolving design systems Ability to think in patterns and platforms, not just individual screens Strong grasp of accessibility, usability, and consistency at scale Collaboration & communication Clear communicator who can explain design decisions simply and calmlyat all levelsi.e.to the CEO or engineer Comfortable facilitating workshops, critiques, and cross functional discussions Able to influence without over polishing or overselling Peopleleadership Experience line managing designers, including goal setting, feedback, and career development Ability to create a supportive, high trust environment where designers can do their best work Job Responsibilities Own design quality acrossMartrust Set andmaintaina high bar for design across customer facing and internal experiences. Set direction, not just solutions Help teams understand the problemsthey'resolving and guide them toward clear, coherent outcomes. Work closely with product and engineering Partner with PMs and engineers to shape strategy, prioritisation, and delivery - balancing usability, risk, and scale. Support and developthe design and research team Support growth, performance, and progression through regular feedback, coaching, and clear expectations. Embed research into how teams work Ensure research is planned early, focused on real decisions, and shared in ways teams can act on. Create alignment through design Use design principles, patterns, and shared understanding to reduce fragmentation and rework. Balance craft and leverage Stay close to important work while helping design and research scale through patterns, principles, and good process. Champion accessibility and clarity Ensure experiences are inclusive, understandable, and work for users in real world conditions. Improve how design works Help evolve processes, tools, and rituals so design is effective, lightweight, andwell integratedinto delivery. Why Marcura? Here's What We Offer Competitive Salary and Bonus: We reward your expertise and contributions. Flexible, Remote First Culture: Work remotely with occasional in office events and project days to foster collaboration and team spirit. Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one. Marcura Wellness Zone: We value your work life balance and well being. Global Opportunities: Be part of an ambitious, expanding company with a local touch. Monthly Performance Support: Our modern performance management framework empowers you to reach your full potential. Diverse, Supportive Work Culture: We're committed to inclusion, diversity, and a sense of belonging for all team members. Our Vision and Values Marcura's innovative products continue to shape the maritime industry, enhancing productivity and creating a positive, lasting impact. By automating repetitive tasks, we empower maritime professionals to focus on more strategic, rewarding work. We're proud of our progress in diversity, particularly in increasing gender representation in a traditionally male dominated industry. At Marcura, we believe in hiring exceptional people and fostering a workplace where everyone can thrive. Ready to make a difference in a rapidly growing, global tech company? Apply today and let's chart the course forward, together. For more information about our journey and mission, visit our website and LinkedIn pages.
02/02/2026
Full time
About Marcura Marcura is a global leader in maritime technology and operations, supporting nearly one third of the world's seaborne commodity trade. Our trusted platforms which span software, data intelligence and payments sit at the centre of digital transformation across the maritime industry. We are now seeking a Principal UX Designer to join our high impact team and contribute to the success of one of the sector's most forward looking organisations. About the Role This roleis responsible forthe end-to-end quality of theMartrustexperience, across design and user research. You'llset the design direction across all customer and internal journeys, while ensuring research is well integrated into how teams discover problems, test ideas, and learn over time. You'llbe a hands on design leader and people manager, supporting designers and researchers across the organisation and raising the bar for how user centred work happens day to day. Qualifications and Education Formal education in design, human-computer interaction, psychology, or a related field - or equivalent practical experience Ongoing learning in user centred design, accessibility, and inclusive design practices Work Experience An accomplished design leader with a portfolio ofhigh qualitydesign work thatdemonstratesyour ability to craft high impact products Significant experiencedesigning and shipping digital products in complex or regulated environments Experience working across multiple product teams, influencing direction without relying on hierarchy Proven experience leading design for large, interconnected product surfaces or platforms Experience line managing designers and supporting their growth and progression Experience collaborating closely with product management, engineering, and research Deep hands on research capability - from framing the right questions to delivering insights that directly shape product bets and company strategy. Nice to have Experience working in B2B experiences - payments/fintech, SaaS or enterprise companies Skills and Knowledge Design leadership Strong ability to set a clear design direction andmaintaincoherence across a broad product ecosystem Confidence reviewing work, giving constructive feedback, and helping teams improve outcomes Pragmatic judgement about when to go deep and when "good enough" is the right answer Research leadership Strong understanding of qualitative and quantitative user research methods Experience integrating research into product discovery and delivery, not treating it as a separate phase Ability to set direction and priorities for a research function, even whenoperatingat small scale Pragmatic judgement about when research is needed and when teams have enough signal to move forward Hands on experience running research projects from crafting the right questions to delivering actionable insights User centred design Deep understanding of user centred design methods, from discovery through to delivery Strong interaction and service design skills across end to end journeys Ability to balance user needs, business goals, and technical constraints Systems thinking Experience designing within and evolving design systems Ability to think in patterns and platforms, not just individual screens Strong grasp of accessibility, usability, and consistency at scale Collaboration & communication Clear communicator who can explain design decisions simply and calmlyat all levelsi.e.to the CEO or engineer Comfortable facilitating workshops, critiques, and cross functional discussions Able to influence without over polishing or overselling Peopleleadership Experience line managing designers, including goal setting, feedback, and career development Ability to create a supportive, high trust environment where designers can do their best work Job Responsibilities Own design quality acrossMartrust Set andmaintaina high bar for design across customer facing and internal experiences. Set direction, not just solutions Help teams understand the problemsthey'resolving and guide them toward clear, coherent outcomes. Work closely with product and engineering Partner with PMs and engineers to shape strategy, prioritisation, and delivery - balancing usability, risk, and scale. Support and developthe design and research team Support growth, performance, and progression through regular feedback, coaching, and clear expectations. Embed research into how teams work Ensure research is planned early, focused on real decisions, and shared in ways teams can act on. Create alignment through design Use design principles, patterns, and shared understanding to reduce fragmentation and rework. Balance craft and leverage Stay close to important work while helping design and research scale through patterns, principles, and good process. Champion accessibility and clarity Ensure experiences are inclusive, understandable, and work for users in real world conditions. Improve how design works Help evolve processes, tools, and rituals so design is effective, lightweight, andwell integratedinto delivery. Why Marcura? Here's What We Offer Competitive Salary and Bonus: We reward your expertise and contributions. Flexible, Remote First Culture: Work remotely with occasional in office events and project days to foster collaboration and team spirit. Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one. Marcura Wellness Zone: We value your work life balance and well being. Global Opportunities: Be part of an ambitious, expanding company with a local touch. Monthly Performance Support: Our modern performance management framework empowers you to reach your full potential. Diverse, Supportive Work Culture: We're committed to inclusion, diversity, and a sense of belonging for all team members. Our Vision and Values Marcura's innovative products continue to shape the maritime industry, enhancing productivity and creating a positive, lasting impact. By automating repetitive tasks, we empower maritime professionals to focus on more strategic, rewarding work. We're proud of our progress in diversity, particularly in increasing gender representation in a traditionally male dominated industry. At Marcura, we believe in hiring exceptional people and fostering a workplace where everyone can thrive. Ready to make a difference in a rapidly growing, global tech company? Apply today and let's chart the course forward, together. For more information about our journey and mission, visit our website and LinkedIn pages.
Overview Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. Note: Strong language has been kept as in the original; strong within the text has been treated as bold where appropriate while preserving meaning. About the business unit We help conceive, drive, and implement transport solutions for cities, regions, and asset owners/operators around the globe. From preparing the business case and advising on related issues - such as revenue, procurement, and environmental legislation - to delivering the completed infrastructure and helping maintain it. Our planning, engineering, environmental and management skills cover the whole project cycle. We play a major role in developing and delivering the Global Transport Sector Strategy. Overview of the role Do you want to be part of an employee-owned company where our unique independence affords us the opportunity to focus on projects that matter - those delivering positive social outcomes and enhancing the environment? Do you want to harness digital innovation and push the boundaries of current practice in pursuit of technical excellence? Working for a company like ours, with technical excellence at our core, offers you access to industry-recognised experts in a variety of disciplines and the support and opportunities you need for your career progression. At Mott MacDonald, we are a collaborative team, excited to solve complex challenges that have a positive impact on the world, and we are always looking for like-minded people to join us. We deliver a wide variety of engineering and advisory projects to address the challenges faced by the transportation sector. As part of this, we are committed to ensuring that highways are resilient to the effects of climate change, safeguarding and enhancing the environment for future generations, and providing our clients with asset management advice. In the UK, we continue to support High Speed 2 to deliver one of the biggest railway projects in Europe, have been appointed by National Highways to mitigate the risk of pollution from highway drainage outfalls across the country as part of their 2030 Water Quality Programme, and have secured new large highway schemes such as the Lower Thames Crossing and the A9 - Tomatin to Moy. We are reinforcing our excellent technical teams in response to these commitments. We are seeking a Senior or Principal Civil Engineer with a focus on drainage design to strengthen our technical teams and lead a team of drainage engineers based in the UK. This is a fantastic professional opportunity for driven individuals to take the lead on a range of projects in the UK and worldwide. As part of our team, you will be able to make a difference by leading a team of drainage design engineers in the design of sustainable drainage infrastructure on prestigious and projects, contributing to innovative grey and blue-green solutions and climate change resilience as well as embracing and enhancing digital drainage design delivery solutions. In this role, you will lead a team of drainage engineers on prestigious UK projects, be responsible for the delivery of project(s), coordinating project team(s) to ensure excellent technical delivery within budget and programme and produce and review engineering calculations, specifications, drawings, and reports, proactively managing design risk to deliver constructable solutions. There are opportunities to represent the company in meetings, both virtually and in person, to build strong relationships and deliver projects in close partnership with our clients that will enhance our reputation and help secure further work. You will also contribute to technical excellence and commercial success through forecasting and risk management, and the production of bids and proposals as well as work to Mott MacDonald's global standards and review Health, Safety and Welfare alongside environmental impact. Candidate specification We are seeking a Senior or Principal Civil Engineer with a focus on drainage design to strengthen our technical teams and lead a team of drainage engineers based in the UK. We are looking for someone with the following skillset: Strong technical background in drainage design. Proven ability to deliver complex technical projects, ensuring compliance with relevant quality assurance and technical standards and supporting the development of less experienced staff Demonstrable experience in the management of small teams Strong communication skills with experience in effective collaboration across internal multi-disciplinary teams Good understanding of designers' responsibilities under Construction (Design and Management) Regulations Experience designing to the Design Manual for Roads and Bridges Experience in asset management and prioritising maintenance activities Able to travel to other offices and sites, as required Experience in preparing successful bids and in undertaking client engagement We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills, and experience are a strength and encourage applications from people of all backgrounds. If you meet 80% or more of what we're looking for, please still apply. We understand not everyone will meet all the requirements, but you might have skills we didn't know we need. Why Join Us? Mott MacDonald offers a highly innovative and collaborative environment within which to further develop your career. We can offer career opportunities in technical, management, or client-facing directions. You will have control of your own career path and great prospects for progression as the business continues to grow. Join us in making a positive impact on the world through engineering excellence and sustainable solutions. Your journey with Mott MacDonald will be one of growth, achievement, and meaningful contribution to society. UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Benefits We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave . click apply for full job details
02/02/2026
Full time
Overview Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. Note: Strong language has been kept as in the original; strong within the text has been treated as bold where appropriate while preserving meaning. About the business unit We help conceive, drive, and implement transport solutions for cities, regions, and asset owners/operators around the globe. From preparing the business case and advising on related issues - such as revenue, procurement, and environmental legislation - to delivering the completed infrastructure and helping maintain it. Our planning, engineering, environmental and management skills cover the whole project cycle. We play a major role in developing and delivering the Global Transport Sector Strategy. Overview of the role Do you want to be part of an employee-owned company where our unique independence affords us the opportunity to focus on projects that matter - those delivering positive social outcomes and enhancing the environment? Do you want to harness digital innovation and push the boundaries of current practice in pursuit of technical excellence? Working for a company like ours, with technical excellence at our core, offers you access to industry-recognised experts in a variety of disciplines and the support and opportunities you need for your career progression. At Mott MacDonald, we are a collaborative team, excited to solve complex challenges that have a positive impact on the world, and we are always looking for like-minded people to join us. We deliver a wide variety of engineering and advisory projects to address the challenges faced by the transportation sector. As part of this, we are committed to ensuring that highways are resilient to the effects of climate change, safeguarding and enhancing the environment for future generations, and providing our clients with asset management advice. In the UK, we continue to support High Speed 2 to deliver one of the biggest railway projects in Europe, have been appointed by National Highways to mitigate the risk of pollution from highway drainage outfalls across the country as part of their 2030 Water Quality Programme, and have secured new large highway schemes such as the Lower Thames Crossing and the A9 - Tomatin to Moy. We are reinforcing our excellent technical teams in response to these commitments. We are seeking a Senior or Principal Civil Engineer with a focus on drainage design to strengthen our technical teams and lead a team of drainage engineers based in the UK. This is a fantastic professional opportunity for driven individuals to take the lead on a range of projects in the UK and worldwide. As part of our team, you will be able to make a difference by leading a team of drainage design engineers in the design of sustainable drainage infrastructure on prestigious and projects, contributing to innovative grey and blue-green solutions and climate change resilience as well as embracing and enhancing digital drainage design delivery solutions. In this role, you will lead a team of drainage engineers on prestigious UK projects, be responsible for the delivery of project(s), coordinating project team(s) to ensure excellent technical delivery within budget and programme and produce and review engineering calculations, specifications, drawings, and reports, proactively managing design risk to deliver constructable solutions. There are opportunities to represent the company in meetings, both virtually and in person, to build strong relationships and deliver projects in close partnership with our clients that will enhance our reputation and help secure further work. You will also contribute to technical excellence and commercial success through forecasting and risk management, and the production of bids and proposals as well as work to Mott MacDonald's global standards and review Health, Safety and Welfare alongside environmental impact. Candidate specification We are seeking a Senior or Principal Civil Engineer with a focus on drainage design to strengthen our technical teams and lead a team of drainage engineers based in the UK. We are looking for someone with the following skillset: Strong technical background in drainage design. Proven ability to deliver complex technical projects, ensuring compliance with relevant quality assurance and technical standards and supporting the development of less experienced staff Demonstrable experience in the management of small teams Strong communication skills with experience in effective collaboration across internal multi-disciplinary teams Good understanding of designers' responsibilities under Construction (Design and Management) Regulations Experience designing to the Design Manual for Roads and Bridges Experience in asset management and prioritising maintenance activities Able to travel to other offices and sites, as required Experience in preparing successful bids and in undertaking client engagement We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills, and experience are a strength and encourage applications from people of all backgrounds. If you meet 80% or more of what we're looking for, please still apply. We understand not everyone will meet all the requirements, but you might have skills we didn't know we need. Why Join Us? Mott MacDonald offers a highly innovative and collaborative environment within which to further develop your career. We can offer career opportunities in technical, management, or client-facing directions. You will have control of your own career path and great prospects for progression as the business continues to grow. Join us in making a positive impact on the world through engineering excellence and sustainable solutions. Your journey with Mott MacDonald will be one of growth, achievement, and meaningful contribution to society. UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Benefits We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave . click apply for full job details
ICT Senior/Principal Engineer Smart Division (High Rise & Complex Buildings) Ramboll has their passion to deliver innovative solutions in markets as diverse as Buildings, Transport, Planning & Urban Design, Water, Environment & Health and Energy. Founded in Denmark, Ramboll is a people company. We invite you to contribute to a sustainable future working in an open, collaborative and empowering culture. As one of the top 10 building designers in the world, Ramboll works on more than 10,000 building projects each year. 4,000 experts across the world specialise in creating more innovative, sustainable and liveable buildings. We place particular emphasis on our liveable buildings concept where we balance the cultural, social and physical values of buildings, to improve the quality of life for building users. Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies and people around the world. Job Description Are you driven by the detail of an engineering solution? Are you keen to unlock the route delivering net zero energy solutions? Do you want to apply smart engineering principles on a practical basis on some of the worlds most challenging projects? If this sounds like you, or you're curious to learn more, then this role could be the perfect opportunity as we invite you to demonstrate best practice as we invite you to bring your knowledge of ICT network design in buildings into play as our new ICT Senior/Principal Engineer. You will co-ordinate with Director of Smart Buildings, other team members including Associates, Project Managers, and supervising and guiding more junior engineers. You will primarily be involved in delivering the scheduled tasks in the form of design calculations, network schematics, plan drawings and technical reports and specifications. To succeed in this role you must possess B.Tech/ M.Tech in Information Technology, Computer Science, Network Engineering, CTSD or a related field. Are you our new ICT Senior/Principal Engineer? Click the apply-button to send your application. You will join our Ramboll High Rise & Complex BuildingsUK Team as ICT Senior/Principal Engineer reporting to a team Associate/Director. You will be part of a world class, innovation driven engineering design centre owned by an independent trust and its employees. Working in partnership with all our established offices globally, and the Ramboll Engineering Centre (REC) is a centre for excellence in design by offering optimized solutions to the rest of the organization. You will become part of our Smart Building team within a wider High Rise & Complex Buildings global team, reporting to the Head Of Smart and collaborating with a close-knit team of building services engineers both in the UK, India and globally, specialising in the design ICT infrastructure and networks to support our SMART Buildings team. In your role, you will be expected to work across multiple sectors across the globe - from campus-wide infrastructures, to landmark high-rise buildings to worldclass healthcare facilities. You will be working with a multi-disciplinary UK Buildings Team including Structures, Mechanical & Electrical Engineering, Facades and Acoustics. Your project teams will vary in size from 2/3 to large-scale multidiscipline teams. Your key tasks and responsibilities will be: Plan, design, and implement ICT network infrastructure for building projects. Collaborate with architects, engineers, and other stakeholders to ensure the network design integrates seamlessly with the overall building design. Understand and develop site survey information and assessments to determine new networking requirements. Develop detailed network diagrams, schematics, reports and technical specifications. Select and recommend appropriate networking equipment and technologies. Collaborate within the Smart team including supervision and guidance of more junior engineers/technicians on projects Ensure compliance with local and international building codes and networking standards. Supervise the installation and configuration of network hardware and software. Perform quality checks and testing to ensure optimal network performance. Provide ongoing support and maintenance for the network infrastructure post-installation. About you From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, and capabilities that will set you up for success. These include: Previous experience with delivering and coordinating all aspects of project delivery (ICT network bias) Forward thinking and enthusiastic about digital design innovation and 'smart design' in an increasingly digitalized construction world. Good technical knowledge in the field of building ICT designs, SMART building systems and building services interfaces. Proficient using Bluebeam, AutoCAD, Excel, Magicad and Revit. You are an excellent communicator and possess the ability to make what is complicated, simple! You are technically diligent with a high attention to detail. Ideally have 5-8 years ICT design experience in a consultancy environment Your starting point for constant growth For this role, we believe your starting point is: Contribute to the delivery of major aspects of ICT Network design of projects. Take personal responsibility for the organization, production, and quality of the supervised work. Act as ICT Network Associate Lead/Sub-lead, depending on the scope and scale of the project. Coordinate design efforts with all other disciplines and maintain project records. Ensure compliance with relevant standards and procedures. Prepare and participate in design reviews. Personal qualities that will help you succeed in this role include: Experience working on UK, European and global projects with detailed knowledge of regional standards & regulations. A wide range of ICT network design experience across service sectors including commercial, residential, hospitality, industrial and healthcare. You should be passionate about engineering with an attitude of absolute intolerance for non-compliance in relation to people safety, environment or product quality. You should have a flexible attitude, able to work in an environment with frequently challenging timescales and can be relied on to meet deadlines. You should be committed to both work and personal development, with a willingness to widen your experience and knowledge base. You must possess professional English language skills (written and verbal) and be able to communicate clearly with modelling team by sketches. You should be able to work in a team, lead, bond and support, mentor and develop junior engineers. Qualifications Mandatory Qualifications - M B.Tech/ M.Tech in Information Technology, Computer Science, Network Engineering, or a related field. Desired Qualifications - CCNA, RCDD (Registered Communications Distribution Designer), or equivalent Mandatory Skills required : Revit , AutoCAD, Word, Excel ,CTS-D How to apply Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application. All your information will be kept confidential according to EEO guidelines.
02/02/2026
Full time
ICT Senior/Principal Engineer Smart Division (High Rise & Complex Buildings) Ramboll has their passion to deliver innovative solutions in markets as diverse as Buildings, Transport, Planning & Urban Design, Water, Environment & Health and Energy. Founded in Denmark, Ramboll is a people company. We invite you to contribute to a sustainable future working in an open, collaborative and empowering culture. As one of the top 10 building designers in the world, Ramboll works on more than 10,000 building projects each year. 4,000 experts across the world specialise in creating more innovative, sustainable and liveable buildings. We place particular emphasis on our liveable buildings concept where we balance the cultural, social and physical values of buildings, to improve the quality of life for building users. Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies and people around the world. Job Description Are you driven by the detail of an engineering solution? Are you keen to unlock the route delivering net zero energy solutions? Do you want to apply smart engineering principles on a practical basis on some of the worlds most challenging projects? If this sounds like you, or you're curious to learn more, then this role could be the perfect opportunity as we invite you to demonstrate best practice as we invite you to bring your knowledge of ICT network design in buildings into play as our new ICT Senior/Principal Engineer. You will co-ordinate with Director of Smart Buildings, other team members including Associates, Project Managers, and supervising and guiding more junior engineers. You will primarily be involved in delivering the scheduled tasks in the form of design calculations, network schematics, plan drawings and technical reports and specifications. To succeed in this role you must possess B.Tech/ M.Tech in Information Technology, Computer Science, Network Engineering, CTSD or a related field. Are you our new ICT Senior/Principal Engineer? Click the apply-button to send your application. You will join our Ramboll High Rise & Complex BuildingsUK Team as ICT Senior/Principal Engineer reporting to a team Associate/Director. You will be part of a world class, innovation driven engineering design centre owned by an independent trust and its employees. Working in partnership with all our established offices globally, and the Ramboll Engineering Centre (REC) is a centre for excellence in design by offering optimized solutions to the rest of the organization. You will become part of our Smart Building team within a wider High Rise & Complex Buildings global team, reporting to the Head Of Smart and collaborating with a close-knit team of building services engineers both in the UK, India and globally, specialising in the design ICT infrastructure and networks to support our SMART Buildings team. In your role, you will be expected to work across multiple sectors across the globe - from campus-wide infrastructures, to landmark high-rise buildings to worldclass healthcare facilities. You will be working with a multi-disciplinary UK Buildings Team including Structures, Mechanical & Electrical Engineering, Facades and Acoustics. Your project teams will vary in size from 2/3 to large-scale multidiscipline teams. Your key tasks and responsibilities will be: Plan, design, and implement ICT network infrastructure for building projects. Collaborate with architects, engineers, and other stakeholders to ensure the network design integrates seamlessly with the overall building design. Understand and develop site survey information and assessments to determine new networking requirements. Develop detailed network diagrams, schematics, reports and technical specifications. Select and recommend appropriate networking equipment and technologies. Collaborate within the Smart team including supervision and guidance of more junior engineers/technicians on projects Ensure compliance with local and international building codes and networking standards. Supervise the installation and configuration of network hardware and software. Perform quality checks and testing to ensure optimal network performance. Provide ongoing support and maintenance for the network infrastructure post-installation. About you From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, and capabilities that will set you up for success. These include: Previous experience with delivering and coordinating all aspects of project delivery (ICT network bias) Forward thinking and enthusiastic about digital design innovation and 'smart design' in an increasingly digitalized construction world. Good technical knowledge in the field of building ICT designs, SMART building systems and building services interfaces. Proficient using Bluebeam, AutoCAD, Excel, Magicad and Revit. You are an excellent communicator and possess the ability to make what is complicated, simple! You are technically diligent with a high attention to detail. Ideally have 5-8 years ICT design experience in a consultancy environment Your starting point for constant growth For this role, we believe your starting point is: Contribute to the delivery of major aspects of ICT Network design of projects. Take personal responsibility for the organization, production, and quality of the supervised work. Act as ICT Network Associate Lead/Sub-lead, depending on the scope and scale of the project. Coordinate design efforts with all other disciplines and maintain project records. Ensure compliance with relevant standards and procedures. Prepare and participate in design reviews. Personal qualities that will help you succeed in this role include: Experience working on UK, European and global projects with detailed knowledge of regional standards & regulations. A wide range of ICT network design experience across service sectors including commercial, residential, hospitality, industrial and healthcare. You should be passionate about engineering with an attitude of absolute intolerance for non-compliance in relation to people safety, environment or product quality. You should have a flexible attitude, able to work in an environment with frequently challenging timescales and can be relied on to meet deadlines. You should be committed to both work and personal development, with a willingness to widen your experience and knowledge base. You must possess professional English language skills (written and verbal) and be able to communicate clearly with modelling team by sketches. You should be able to work in a team, lead, bond and support, mentor and develop junior engineers. Qualifications Mandatory Qualifications - M B.Tech/ M.Tech in Information Technology, Computer Science, Network Engineering, or a related field. Desired Qualifications - CCNA, RCDD (Registered Communications Distribution Designer), or equivalent Mandatory Skills required : Revit , AutoCAD, Word, Excel ,CTS-D How to apply Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application. All your information will be kept confidential according to EEO guidelines.
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen your expertise through our a culture of learning and growth - you'll have budget to take courses (technical and non-technical training), plus gain certifications Role description and objectives As a Principal Cloud DevOps Engineer, you'll be a true subject matter expert for delivering ingenious solutions on the Google Cloud Platform. Previous GCP expertise is not an essential criteria, but the desire to learn and grow more with the platform is essential. Experience with either AWS or Azure is essential. We'll be looking at you to set direction and take responsibility for successfully achieving an outcome or deliverable. You may have a team of people to support, leading a development team, or else you could be working across multiple teams, providing some centralised expertise necessary for a larger program of work. You'll have expertise in architecture and will feel comfortable leading higher level architectural discussions. Using your experience of the DevSecOps processes, it's likely you'll own the overall process across a team, or multiple teams, building strong principles and putting robust methods and patterns in place. You will be comfortable having conversations with the client regularly, being one of the main points of engagement between the client and the project. Coaching and mentoring the team will be important in the role. You will help shape proposals (working with a bid team) and will leverage your technical skills to articulate appropriate solutions and may present these during a formal selection process. You'll play an active role in technical account management. As part of this role you will design ingenious GCP-enabled solutions and services for brilliant clients across industry sectors. You will learn and grow - PA will support you to further develop your specialisations and increase your GCP certifications. Expect a sleeves-up, fully associated, and immersive working week. All our people are client facing and empowered to fulfil the best outcome for their clients. Qualifications Professional experience To be successful in this role, you will need to have knowledge of the following products and deep experience in one or more of the categories: Cloud Functions, Cloud Run Vertex AI, Model Garden, ADK and Agent Engine Security Command Centre, IAP, IAM Additionally you should have a sound understanding of the following Architectural principles: Event-driven architectures and message queues Relational and non-relational databases Development and/or scripting experience (e.g. Python, Node, Bash) In addition to the above, we would be thrilled if you also had: Knowledge of other cloud platforms Automation DevOps experience using Google tech like Cloud Build and open source tech like terraform We are looking for an experienced person to join, and be instrumental within, our Google Alliance team. This is a critical role, one that will stretch you personally and professionally, and require you to utilise your creative, cognitive, and emotional intelligence. Therefore we expect that: You are pragmatic and already understand that building a platform is only part of what cloud engineering entails. You can clearly communicate with both clients and peers, describing technical issues and solutions in both written and meeting/workshop contexts. You are able to clearly explain technical concepts to non technical audiences at all levels of an organisation. You are able to influence and persuade senior and specialist client stakeholders, potentially across multiple organisational boundaries without direct authority. You are a confident problem solver and troubleshooter. You are confident and generous in sharing your specialist knowledge, ideas and solutions. You are constantly learning and able to make others better by consciously teaching and unconsciously inspiring. You are obsessed with ensuring PA's reputation and credibility is always regarded at a remarkably elevated level, and unafraid to initiate corrective actions should this not be at our desired level. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
02/02/2026
Full time
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen your expertise through our a culture of learning and growth - you'll have budget to take courses (technical and non-technical training), plus gain certifications Role description and objectives As a Principal Cloud DevOps Engineer, you'll be a true subject matter expert for delivering ingenious solutions on the Google Cloud Platform. Previous GCP expertise is not an essential criteria, but the desire to learn and grow more with the platform is essential. Experience with either AWS or Azure is essential. We'll be looking at you to set direction and take responsibility for successfully achieving an outcome or deliverable. You may have a team of people to support, leading a development team, or else you could be working across multiple teams, providing some centralised expertise necessary for a larger program of work. You'll have expertise in architecture and will feel comfortable leading higher level architectural discussions. Using your experience of the DevSecOps processes, it's likely you'll own the overall process across a team, or multiple teams, building strong principles and putting robust methods and patterns in place. You will be comfortable having conversations with the client regularly, being one of the main points of engagement between the client and the project. Coaching and mentoring the team will be important in the role. You will help shape proposals (working with a bid team) and will leverage your technical skills to articulate appropriate solutions and may present these during a formal selection process. You'll play an active role in technical account management. As part of this role you will design ingenious GCP-enabled solutions and services for brilliant clients across industry sectors. You will learn and grow - PA will support you to further develop your specialisations and increase your GCP certifications. Expect a sleeves-up, fully associated, and immersive working week. All our people are client facing and empowered to fulfil the best outcome for their clients. Qualifications Professional experience To be successful in this role, you will need to have knowledge of the following products and deep experience in one or more of the categories: Cloud Functions, Cloud Run Vertex AI, Model Garden, ADK and Agent Engine Security Command Centre, IAP, IAM Additionally you should have a sound understanding of the following Architectural principles: Event-driven architectures and message queues Relational and non-relational databases Development and/or scripting experience (e.g. Python, Node, Bash) In addition to the above, we would be thrilled if you also had: Knowledge of other cloud platforms Automation DevOps experience using Google tech like Cloud Build and open source tech like terraform We are looking for an experienced person to join, and be instrumental within, our Google Alliance team. This is a critical role, one that will stretch you personally and professionally, and require you to utilise your creative, cognitive, and emotional intelligence. Therefore we expect that: You are pragmatic and already understand that building a platform is only part of what cloud engineering entails. You can clearly communicate with both clients and peers, describing technical issues and solutions in both written and meeting/workshop contexts. You are able to clearly explain technical concepts to non technical audiences at all levels of an organisation. You are able to influence and persuade senior and specialist client stakeholders, potentially across multiple organisational boundaries without direct authority. You are a confident problem solver and troubleshooter. You are confident and generous in sharing your specialist knowledge, ideas and solutions. You are constantly learning and able to make others better by consciously teaching and unconsciously inspiring. You are obsessed with ensuring PA's reputation and credibility is always regarded at a remarkably elevated level, and unafraid to initiate corrective actions should this not be at our desired level. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
Our Principal Business Analysts are responsible for leading and delivering on strategically significant and complex client engagements across our portfolio of public sector clients. We believe that great delivery stems from: a thorough understanding of our clients and their needs strong practice skills and subject matter expertise excellent leadership a clear vision of lasting and effective change in a public sector environment the ability to translate meaningful strategy into effective implementation We expect our Principal Business Analysts to bring all of this and to enthuse our strategy, analysis and design teams, and clients with the same passion. The successful candidate will lead the Business Analysis aspects of one or more of our client engagements while overseeing the wider delivery within the account (or industry) and practice when appropriate. They will bring thought leadership and best practice, honed through hands on experience in both the private and public sector. They will work with product managers, user researchers, transformation leads, data analysts and client product owners to make ongoing recommended improvements to drive better user and business outcomes. They will often be responsible for leading transformation projects, helping teams to understand complex business scenarios, translating business drivers, goals and constraints into business outcomes, to define required capabilities that will enable our clients to expedite organisational change. Working in an Agile delivery setting alongside consultants, product managers, service designers, user researchers and transformation leads, the Business Analysis Principal will oversee and be responsible for the hands on delivery of business agility improvements. They will be comfortable blending the just in time delivery of key business analysis artefacts into the delivery teams with continuous discovery and ideation of longer term epics and features. They will also coach and develop team members on their engagements providing them with detailed performance feedback, as well as monitoring overall delivery to achieve the highest levels of client satisfaction. In addition, our Principal Business Analysts are responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee multiple and concurrent client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries. Role Overview Our Principal Business Analysts are members of the Strategy and Design Practice leadership team. Part of their responsibility is to develop the capability of the practice to meet business needs and to accelerate the growth of the practice, their account and the wider business. Principal Business Analysts are responsible for the practice and service line specific delivery elements of an engagement/ account as well as shared ownership for the overall delivery of client outcomes. They leverage client and delivery insight to support the account and industry teams to identify opportunities and develop client solutions. The right person for this role will do this by combining their Business Analysis experience, leadership skills and industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the Public Sector. Key responsibilities Collaborate with clients to understand their needs and provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech's wider capabilities and credentials. Assess project performance as a part of the billable delivery team, QA Business Analysis deliverables and outcomes, and ensure client satisfaction. Deliver Business Analysis elements alongside client and Made Tech delivery teams. Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to develop their careers. Act as a business analysis authority to provide oversight and ensure alignment with internal and industry best practices. Ensure engagement experience is captured and used to improve standards and contribute to Made Tech knowledge. Work as part of a wider consulting team on large scale transformation and lead change projects in the public sector. Participate in business development activities, including bids and pre sales within the account, industry and practice. Coach team members on their contributions and oversee the relevant technical aspects of the proposal submission. Undertake people management responsibilities, including performance reviews and professional development of your engagement and practice colleagues. Serve as a thought leader within Made Tech, our account engagements and the wider public sector and represent the company at industry events. Skills, knowledge and expertise In the following areas: Client relationship building and public sector expertise Leadership Practice and industry growth Craft Business Analysis skills People Management You can find this and more in our full job description about the role on our handbook here. At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. Security Clearance An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency and 5 years' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.
02/02/2026
Full time
Our Principal Business Analysts are responsible for leading and delivering on strategically significant and complex client engagements across our portfolio of public sector clients. We believe that great delivery stems from: a thorough understanding of our clients and their needs strong practice skills and subject matter expertise excellent leadership a clear vision of lasting and effective change in a public sector environment the ability to translate meaningful strategy into effective implementation We expect our Principal Business Analysts to bring all of this and to enthuse our strategy, analysis and design teams, and clients with the same passion. The successful candidate will lead the Business Analysis aspects of one or more of our client engagements while overseeing the wider delivery within the account (or industry) and practice when appropriate. They will bring thought leadership and best practice, honed through hands on experience in both the private and public sector. They will work with product managers, user researchers, transformation leads, data analysts and client product owners to make ongoing recommended improvements to drive better user and business outcomes. They will often be responsible for leading transformation projects, helping teams to understand complex business scenarios, translating business drivers, goals and constraints into business outcomes, to define required capabilities that will enable our clients to expedite organisational change. Working in an Agile delivery setting alongside consultants, product managers, service designers, user researchers and transformation leads, the Business Analysis Principal will oversee and be responsible for the hands on delivery of business agility improvements. They will be comfortable blending the just in time delivery of key business analysis artefacts into the delivery teams with continuous discovery and ideation of longer term epics and features. They will also coach and develop team members on their engagements providing them with detailed performance feedback, as well as monitoring overall delivery to achieve the highest levels of client satisfaction. In addition, our Principal Business Analysts are responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee multiple and concurrent client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries. Role Overview Our Principal Business Analysts are members of the Strategy and Design Practice leadership team. Part of their responsibility is to develop the capability of the practice to meet business needs and to accelerate the growth of the practice, their account and the wider business. Principal Business Analysts are responsible for the practice and service line specific delivery elements of an engagement/ account as well as shared ownership for the overall delivery of client outcomes. They leverage client and delivery insight to support the account and industry teams to identify opportunities and develop client solutions. The right person for this role will do this by combining their Business Analysis experience, leadership skills and industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the Public Sector. Key responsibilities Collaborate with clients to understand their needs and provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech's wider capabilities and credentials. Assess project performance as a part of the billable delivery team, QA Business Analysis deliverables and outcomes, and ensure client satisfaction. Deliver Business Analysis elements alongside client and Made Tech delivery teams. Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to develop their careers. Act as a business analysis authority to provide oversight and ensure alignment with internal and industry best practices. Ensure engagement experience is captured and used to improve standards and contribute to Made Tech knowledge. Work as part of a wider consulting team on large scale transformation and lead change projects in the public sector. Participate in business development activities, including bids and pre sales within the account, industry and practice. Coach team members on their contributions and oversee the relevant technical aspects of the proposal submission. Undertake people management responsibilities, including performance reviews and professional development of your engagement and practice colleagues. Serve as a thought leader within Made Tech, our account engagements and the wider public sector and represent the company at industry events. Skills, knowledge and expertise In the following areas: Client relationship building and public sector expertise Leadership Practice and industry growth Craft Business Analysis skills People Management You can find this and more in our full job description about the role on our handbook here. At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. Security Clearance An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency and 5 years' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.
About Marcura Marcura is a global leader in maritime technology and operations, supporting nearly one third of the world's seaborne commodity trade. Our trusted platforms which span software, data intelligence and payments sit at the centre of digital transformation across the maritime industry. We are now seeking a Principal UX Designer to join our high impact team and contribute to the success of one of the sector's most forward looking organisations. About the Role This roleis responsible forthe end-to-end quality of theMartrustexperience, across design and user research. You'llset the design direction across all customer and internal journeys, while ensuring research is well integrated into how teams discover problems, test ideas, and learn over time. You'llbe a hands on design leader and people manager, supporting designers and researchers across the organisation and raising the bar for how user centred work happens day to day. Qualifications and Education Formal education in design, human-computer interaction, psychology, or a related field - or equivalent practical experience Ongoing learning in user centred design, accessibility, and inclusive design practices Work Experience An accomplished design leader with a portfolio ofhigh qualitydesign work thatdemonstratesyour ability to craft high impact products Significant experiencedesigning and shipping digital products in complex or regulated environments Experience working across multiple product teams, influencing direction without relying on hierarchy Proven experience leading design for large, interconnected product surfaces or platforms Experience line managing designers and supporting their growth and progression Experience collaborating closely with product management, engineering, and research Deep hands on research capability - from framing the right questions to delivering insights that directly shape product bets and company strategy. Nice to have Experience working in B2B experiences - payments/fintech, SaaS or enterprise companies Skills and Knowledge Design leadership Strong ability to set a clear design direction andmaintaincoherence across a broad product ecosystem Confidence reviewing work, giving constructive feedback, and helping teams improve outcomes Pragmatic judgement about when to go deep and when "good enough" is the right answer Research leadership Strong understanding of qualitative and quantitative user research methods Experience integrating research into product discovery and delivery, not treating it as a separate phase Ability to set direction and priorities for a research function, even whenoperatingat small scale Pragmatic judgement about when research is needed and when teams have enough signal to move forward Hands on experience running research projects from crafting the right questions to delivering actionable insights User centred design Deep understanding of user centred design methods, from discovery through to delivery Strong interaction and service design skills across end to end journeys Ability to balance user needs, business goals, and technical constraints Systems thinking Experience designing within and evolving design systems Ability to think in patterns and platforms, not just individual screens Strong grasp of accessibility, usability, and consistency at scale Collaboration & communication Clear communicator who can explain design decisions simply and calmlyat all levelsi.e.to the CEO or engineer Comfortable facilitating workshops, critiques, and cross functional discussions Able to influence without over polishing or overselling Peopleleadership Experience line managing designers, including goal setting, feedback, and career development Ability to create a supportive, high trust environment where designers can do their best work Job Responsibilities Own design quality acrossMartrust Set andmaintaina high bar for design across customer facing and internal experiences. Set direction, not just solutions Help teams understand the problemsthey'resolving and guide them toward clear, coherent outcomes. Work closely with product and engineering Partner with PMs and engineers to shape strategy, prioritisation, and delivery - balancing usability, risk, and scale. Support and developthe design and research team Support growth, performance, and progression through regular feedback, coaching, and clear expectations. Embed research into how teams work Ensure research is planned early, focused on real decisions, and shared in ways teams can act on. Create alignment through design Use design principles, patterns, and shared understanding to reduce fragmentation and rework. Balance craft and leverage Stay close to important work while helping design and research scale through patterns, principles, and good process. Champion accessibility and clarity Ensure experiences are inclusive, understandable, and work for users in real world conditions. Improve how design works Help evolve processes, tools, and rituals so design is effective, lightweight, andwell integratedinto delivery. Why Marcura? Here's What We Offer Competitive Salary and Bonus: We reward your expertise and contributions. Flexible, Remote First Culture: Work remotely with occasional in office events and project days to foster collaboration and team spirit. Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one. Marcura Wellness Zone: We value your work life balance and well being. Global Opportunities: Be part of an ambitious, expanding company with a local touch. Monthly Performance Support: Our modern performance management framework empowers you to reach your full potential. Diverse, Supportive Work Culture: We're committed to inclusion, diversity, and a sense of belonging for all team members. Our Vision and Values Marcura's innovative products continue to shape the maritime industry, enhancing productivity and creating a positive, lasting impact. By automating repetitive tasks, we empower maritime professionals to focus on more strategic, rewarding work. We're proud of our progress in diversity, particularly in increasing gender representation in a traditionally male dominated industry. At Marcura, we believe in hiring exceptional people and fostering a workplace where everyone can thrive. Ready to make a difference in a rapidly growing, global tech company? Apply today and let's chart the course forward, together. For more information about our journey and mission, visit our website and LinkedIn pages.
02/02/2026
Full time
About Marcura Marcura is a global leader in maritime technology and operations, supporting nearly one third of the world's seaborne commodity trade. Our trusted platforms which span software, data intelligence and payments sit at the centre of digital transformation across the maritime industry. We are now seeking a Principal UX Designer to join our high impact team and contribute to the success of one of the sector's most forward looking organisations. About the Role This roleis responsible forthe end-to-end quality of theMartrustexperience, across design and user research. You'llset the design direction across all customer and internal journeys, while ensuring research is well integrated into how teams discover problems, test ideas, and learn over time. You'llbe a hands on design leader and people manager, supporting designers and researchers across the organisation and raising the bar for how user centred work happens day to day. Qualifications and Education Formal education in design, human-computer interaction, psychology, or a related field - or equivalent practical experience Ongoing learning in user centred design, accessibility, and inclusive design practices Work Experience An accomplished design leader with a portfolio ofhigh qualitydesign work thatdemonstratesyour ability to craft high impact products Significant experiencedesigning and shipping digital products in complex or regulated environments Experience working across multiple product teams, influencing direction without relying on hierarchy Proven experience leading design for large, interconnected product surfaces or platforms Experience line managing designers and supporting their growth and progression Experience collaborating closely with product management, engineering, and research Deep hands on research capability - from framing the right questions to delivering insights that directly shape product bets and company strategy. Nice to have Experience working in B2B experiences - payments/fintech, SaaS or enterprise companies Skills and Knowledge Design leadership Strong ability to set a clear design direction andmaintaincoherence across a broad product ecosystem Confidence reviewing work, giving constructive feedback, and helping teams improve outcomes Pragmatic judgement about when to go deep and when "good enough" is the right answer Research leadership Strong understanding of qualitative and quantitative user research methods Experience integrating research into product discovery and delivery, not treating it as a separate phase Ability to set direction and priorities for a research function, even whenoperatingat small scale Pragmatic judgement about when research is needed and when teams have enough signal to move forward Hands on experience running research projects from crafting the right questions to delivering actionable insights User centred design Deep understanding of user centred design methods, from discovery through to delivery Strong interaction and service design skills across end to end journeys Ability to balance user needs, business goals, and technical constraints Systems thinking Experience designing within and evolving design systems Ability to think in patterns and platforms, not just individual screens Strong grasp of accessibility, usability, and consistency at scale Collaboration & communication Clear communicator who can explain design decisions simply and calmlyat all levelsi.e.to the CEO or engineer Comfortable facilitating workshops, critiques, and cross functional discussions Able to influence without over polishing or overselling Peopleleadership Experience line managing designers, including goal setting, feedback, and career development Ability to create a supportive, high trust environment where designers can do their best work Job Responsibilities Own design quality acrossMartrust Set andmaintaina high bar for design across customer facing and internal experiences. Set direction, not just solutions Help teams understand the problemsthey'resolving and guide them toward clear, coherent outcomes. Work closely with product and engineering Partner with PMs and engineers to shape strategy, prioritisation, and delivery - balancing usability, risk, and scale. Support and developthe design and research team Support growth, performance, and progression through regular feedback, coaching, and clear expectations. Embed research into how teams work Ensure research is planned early, focused on real decisions, and shared in ways teams can act on. Create alignment through design Use design principles, patterns, and shared understanding to reduce fragmentation and rework. Balance craft and leverage Stay close to important work while helping design and research scale through patterns, principles, and good process. Champion accessibility and clarity Ensure experiences are inclusive, understandable, and work for users in real world conditions. Improve how design works Help evolve processes, tools, and rituals so design is effective, lightweight, andwell integratedinto delivery. Why Marcura? Here's What We Offer Competitive Salary and Bonus: We reward your expertise and contributions. Flexible, Remote First Culture: Work remotely with occasional in office events and project days to foster collaboration and team spirit. Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one. Marcura Wellness Zone: We value your work life balance and well being. Global Opportunities: Be part of an ambitious, expanding company with a local touch. Monthly Performance Support: Our modern performance management framework empowers you to reach your full potential. Diverse, Supportive Work Culture: We're committed to inclusion, diversity, and a sense of belonging for all team members. Our Vision and Values Marcura's innovative products continue to shape the maritime industry, enhancing productivity and creating a positive, lasting impact. By automating repetitive tasks, we empower maritime professionals to focus on more strategic, rewarding work. We're proud of our progress in diversity, particularly in increasing gender representation in a traditionally male dominated industry. At Marcura, we believe in hiring exceptional people and fostering a workplace where everyone can thrive. Ready to make a difference in a rapidly growing, global tech company? Apply today and let's chart the course forward, together. For more information about our journey and mission, visit our website and LinkedIn pages.
Principal / Senior Systems Engineer page is loaded Principal / Senior Systems Engineerlocations: GB.Bristol.The Hub: GB.Reading.Rose Kiln Lane: GB.Glasgow.2 Atlantic Square York Street: GB.London.Nova North: GB.Manchester - The Exchangetime type: Full timeposted on: Posted Todayjob requisition id: R-146426 Job Description Overview Empowering projects in a complex world. You might know us for the great work we do across our wide variety of projects. We're proud to say it's thanks to our people's diversity of thought, expertise and knowledge. And when you join us, you'll be a part of this genuinely collaborative environment, where everyone's voice is valued and treated equally. We're passionate about what we do, but we don't take ourselves too seriously. Simply put, this a great place to be. So, when it comes to your life outside of work, ask us about our flexible and remote working policies designed to help you get the most out of life. Additionally, if you've taken time away from your career and are ready to return, we offer a range of supportive opportunities designed to help you confidently step back into the workplace and continue your professional journey.In this role, you won't be confined to one task. You'll experience genuine variety, moving from early concept development to integration and delivery, working across land, sea, air, and Critical National Infrastructure (CNI) domains. You'll lead technical teams, guide decision-making, and ensure that every component fits seamlessly into the bigger picture. Model-Based Systems Engineering (MBSE) will underpin your work, supporting our design, analysis, and verification activities through its contemporary digital methods. You'll work closely with stakeholders at every level, from engineers to senior leaders, influencing outcomes and shaping solutions that make a real difference. And because these programmes are critical to national security, you'll know that your contribution has impact far beyond the office. Your role Lead the application of systems engineering processes, such as ISO 15288:2023, across the full engineering lifecycle. Utilise MBSE approaches and tools (e.g. Sparx EA, Cameo) and apply modelling languages and architecture frameworks including UML/SysML, ArchiMate, TOGAF, and MODAF. Conduct requirements engineering and ensure clear linkage to verification and validation activities. Select, tailor, and implement appropriate engineering lifecycles for projects. Integrate complex systems across a range of platforms, such as military and civilian platforms (including submarines, aircraft, ships, and vehicles), as well as advanced power and energy systems. Manage projects and teams within various development methodologies. Demonstrate an understanding of the MOD's acquisition framework and apply Knowledge in Defence (KiD) appropriately. Build trusted relationships using strong interpersonal skills and effectively communicate complex subjects to non-engineers and senior stakeholders. About you Degree qualified (Level 6 or above) in a relevant STEM subject or possess equivalent depth of experience in an engineering field. Professional recognition with an appropriate institution, such as CEng or CSEP. Experience in using MBSE approaches and tools (e.g., Sparx EA, Cameo). Knowledge of modelling languages and architecture frameworks, including UML/SysML, ArchiMate, TOGAF, and MODAF. Comprehensive knowledge of engineering lifecycles, including their selection, tailoring, and implementation. An understanding of the wider aspects of delivery, such as commercial, finance and planning. Experience integrating complex systems, such as military and civilian platforms (submarines, aircraft, ships, vehicles), civilian aircraft systems, and advanced power and energy systems. Ability to apply systems engineering processes (e.g., ISO 15288:2023) across the lifecycle. Proven track record in managing projects and teams across various development methods. Understanding of engineering within the MOD's acquisition framework and Knowledge in Defence (KiD). Strong interpersonal skills, with the ability to build trusted relationships. Ability to understand, simplify, and explain subject matter to non-engineers and senior stakeholders. Reward & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
02/02/2026
Full time
Principal / Senior Systems Engineer page is loaded Principal / Senior Systems Engineerlocations: GB.Bristol.The Hub: GB.Reading.Rose Kiln Lane: GB.Glasgow.2 Atlantic Square York Street: GB.London.Nova North: GB.Manchester - The Exchangetime type: Full timeposted on: Posted Todayjob requisition id: R-146426 Job Description Overview Empowering projects in a complex world. You might know us for the great work we do across our wide variety of projects. We're proud to say it's thanks to our people's diversity of thought, expertise and knowledge. And when you join us, you'll be a part of this genuinely collaborative environment, where everyone's voice is valued and treated equally. We're passionate about what we do, but we don't take ourselves too seriously. Simply put, this a great place to be. So, when it comes to your life outside of work, ask us about our flexible and remote working policies designed to help you get the most out of life. Additionally, if you've taken time away from your career and are ready to return, we offer a range of supportive opportunities designed to help you confidently step back into the workplace and continue your professional journey.In this role, you won't be confined to one task. You'll experience genuine variety, moving from early concept development to integration and delivery, working across land, sea, air, and Critical National Infrastructure (CNI) domains. You'll lead technical teams, guide decision-making, and ensure that every component fits seamlessly into the bigger picture. Model-Based Systems Engineering (MBSE) will underpin your work, supporting our design, analysis, and verification activities through its contemporary digital methods. You'll work closely with stakeholders at every level, from engineers to senior leaders, influencing outcomes and shaping solutions that make a real difference. And because these programmes are critical to national security, you'll know that your contribution has impact far beyond the office. Your role Lead the application of systems engineering processes, such as ISO 15288:2023, across the full engineering lifecycle. Utilise MBSE approaches and tools (e.g. Sparx EA, Cameo) and apply modelling languages and architecture frameworks including UML/SysML, ArchiMate, TOGAF, and MODAF. Conduct requirements engineering and ensure clear linkage to verification and validation activities. Select, tailor, and implement appropriate engineering lifecycles for projects. Integrate complex systems across a range of platforms, such as military and civilian platforms (including submarines, aircraft, ships, and vehicles), as well as advanced power and energy systems. Manage projects and teams within various development methodologies. Demonstrate an understanding of the MOD's acquisition framework and apply Knowledge in Defence (KiD) appropriately. Build trusted relationships using strong interpersonal skills and effectively communicate complex subjects to non-engineers and senior stakeholders. About you Degree qualified (Level 6 or above) in a relevant STEM subject or possess equivalent depth of experience in an engineering field. Professional recognition with an appropriate institution, such as CEng or CSEP. Experience in using MBSE approaches and tools (e.g., Sparx EA, Cameo). Knowledge of modelling languages and architecture frameworks, including UML/SysML, ArchiMate, TOGAF, and MODAF. Comprehensive knowledge of engineering lifecycles, including their selection, tailoring, and implementation. An understanding of the wider aspects of delivery, such as commercial, finance and planning. Experience integrating complex systems, such as military and civilian platforms (submarines, aircraft, ships, vehicles), civilian aircraft systems, and advanced power and energy systems. Ability to apply systems engineering processes (e.g., ISO 15288:2023) across the lifecycle. Proven track record in managing projects and teams across various development methods. Understanding of engineering within the MOD's acquisition framework and Knowledge in Defence (KiD). Strong interpersonal skills, with the ability to build trusted relationships. Ability to understand, simplify, and explain subject matter to non-engineers and senior stakeholders. Reward & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
We believe in the power of ingenuity to build a positive human future.We challenge where it matters and own the outcome.As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary expertscombine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world.Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deepexpertisein consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teamsoperateglobally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Join ourData Science team, part ofDigital & Data,working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and uniqueconsultingcareer within a trust-based,inclusive environment that values excellence, innovation, and curiosity. You have theoptionto progress with us on a technical career track. No need to go onto the Partner career track if thisdoesn'talign with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen yourexpertisethrough oura culture of learning and growth -you'llhave budget to take courses (technical and non-technical training), plus gain certifications As aData Architectyou willhelp drive data and AI transformations for our clientsby helping ourclients.You willbe responsible fordefining thedata blueprintand architecturefor our clients' most complex programmes. This role requires an understandingof both classic and latest generation platform capabilities. You will be architecting end-to-end data platforms which include ingestion, orchestration, governance, security, cost-optimisation, and observability.You will have strongclient-facing skills to translate business needs into scalable, resilient, and secure data solutions. While we advocate for using the right tech for the right task, youwill beexpectedtoarchitect solutionsforsomeoffollowing technologiesand capabilitiesto ensure scalable, high-performance applications: Multi-cloud,datawarehousingand datalakeplatforms Datamanipulation,integrationand ingestiontechnologies Programming/scriptinglanguages ML/AI frameworks Infrastructure & DevOpsconcepts andtooling, Semantic models and metrics layers Datagovernance tooling As a Principal Consultant, you will be expected to: Operate at a strategic and leadership-focused level Handle complex client challenges, lead teams, and take ownership of end-to-end assignment delivery Play arole in business growth through bid leadership,identifyingnew opportunities, andleveragea strong internal and external network Help connect and support newer team members. drive the development and sharing of thought leadership, champion best practice, and be seen as the go-to expert in your technical area Set direction for teams, create an inclusive environment, and push both capability and client outcomes to a higher standard What you can expectofourworking environment Work to agile best practices and cross-functionally with multiple teams and stakeholders.You'llbe using your technical skills to problem solve with our clients Collaborate closelyas a core member of engineeringteams, often taking a lead SME role to define vision andestablishthe right practical architecture Hybrid working with the team on client site or in our office a minimum of two days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site. As part of our Digital team,you'llwork alongside colleagues from across PA - delivering transformative digital solutions to today's most complex business challenges. Our teams are trusted to deliver and given the space to be awesome.We'rean inclusive community for the curious, generous, pragmatic and committed digital practitioner. Qualifications Even if youdon'tmeet every requirement below, feel free to still apply as we are often hiring for similar roles which your background might be better suited to. Hands-on data background with experience leading engineering teams to deliver applications and services Clear understanding and practical application ofdataarchitecture and delivery methodologies. Operate confidently acrossthe datadomainwith clear understanding of the impact of AI both in the solutionsrequiredand how those solutions are delivered Commitment to continuous improvement and professional development. You thrive in problem-solving and analytical thinking You enjoy collaborating with multiple stakeholders in a fast-paced environment Certifications inappropriate methodologiesand cloud technologies areadvantageous. We'retechnology agnostic, using the right tools for the job at hand, andyou'llhave access to our strong partnerships with AWS,Azureand GCP.We'reinterested to hear fromDataArchitects with experience acrossthe majority ofleading vendors including Azure, AWS, Google Cloud Platform,Databricks, Snowflakeand more. Additional information Please note that the interview stages may be subject to change based on the specific requirements of the role. Quick call with one of our Tech Recruiters - to discuss your application, the role and PA Round 1: Either a competency or technical interview (60 mins) Round 2: Either a competency or technical interview, whichever youdidn'tdo at first round (60 mins) Final round : Meeting with a PA leader - a mini case study and discussion around your client-centricity (60 mins) Life At PA encompasses our peoples' experience at PA.It'sabout how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges.We'refocused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional,socialand financial well-being of our people. Check out some of our extensive benefits: Health and lifestyleperksaccompanyingprivate healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5additionaldays Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We'recommitted to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us
02/02/2026
Full time
We believe in the power of ingenuity to build a positive human future.We challenge where it matters and own the outcome.As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary expertscombine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world.Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deepexpertisein consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teamsoperateglobally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Join ourData Science team, part ofDigital & Data,working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and uniqueconsultingcareer within a trust-based,inclusive environment that values excellence, innovation, and curiosity. You have theoptionto progress with us on a technical career track. No need to go onto the Partner career track if thisdoesn'talign with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen yourexpertisethrough oura culture of learning and growth -you'llhave budget to take courses (technical and non-technical training), plus gain certifications As aData Architectyou willhelp drive data and AI transformations for our clientsby helping ourclients.You willbe responsible fordefining thedata blueprintand architecturefor our clients' most complex programmes. This role requires an understandingof both classic and latest generation platform capabilities. You will be architecting end-to-end data platforms which include ingestion, orchestration, governance, security, cost-optimisation, and observability.You will have strongclient-facing skills to translate business needs into scalable, resilient, and secure data solutions. While we advocate for using the right tech for the right task, youwill beexpectedtoarchitect solutionsforsomeoffollowing technologiesand capabilitiesto ensure scalable, high-performance applications: Multi-cloud,datawarehousingand datalakeplatforms Datamanipulation,integrationand ingestiontechnologies Programming/scriptinglanguages ML/AI frameworks Infrastructure & DevOpsconcepts andtooling, Semantic models and metrics layers Datagovernance tooling As a Principal Consultant, you will be expected to: Operate at a strategic and leadership-focused level Handle complex client challenges, lead teams, and take ownership of end-to-end assignment delivery Play arole in business growth through bid leadership,identifyingnew opportunities, andleveragea strong internal and external network Help connect and support newer team members. drive the development and sharing of thought leadership, champion best practice, and be seen as the go-to expert in your technical area Set direction for teams, create an inclusive environment, and push both capability and client outcomes to a higher standard What you can expectofourworking environment Work to agile best practices and cross-functionally with multiple teams and stakeholders.You'llbe using your technical skills to problem solve with our clients Collaborate closelyas a core member of engineeringteams, often taking a lead SME role to define vision andestablishthe right practical architecture Hybrid working with the team on client site or in our office a minimum of two days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site. As part of our Digital team,you'llwork alongside colleagues from across PA - delivering transformative digital solutions to today's most complex business challenges. Our teams are trusted to deliver and given the space to be awesome.We'rean inclusive community for the curious, generous, pragmatic and committed digital practitioner. Qualifications Even if youdon'tmeet every requirement below, feel free to still apply as we are often hiring for similar roles which your background might be better suited to. Hands-on data background with experience leading engineering teams to deliver applications and services Clear understanding and practical application ofdataarchitecture and delivery methodologies. Operate confidently acrossthe datadomainwith clear understanding of the impact of AI both in the solutionsrequiredand how those solutions are delivered Commitment to continuous improvement and professional development. You thrive in problem-solving and analytical thinking You enjoy collaborating with multiple stakeholders in a fast-paced environment Certifications inappropriate methodologiesand cloud technologies areadvantageous. We'retechnology agnostic, using the right tools for the job at hand, andyou'llhave access to our strong partnerships with AWS,Azureand GCP.We'reinterested to hear fromDataArchitects with experience acrossthe majority ofleading vendors including Azure, AWS, Google Cloud Platform,Databricks, Snowflakeand more. Additional information Please note that the interview stages may be subject to change based on the specific requirements of the role. Quick call with one of our Tech Recruiters - to discuss your application, the role and PA Round 1: Either a competency or technical interview (60 mins) Round 2: Either a competency or technical interview, whichever youdidn'tdo at first round (60 mins) Final round : Meeting with a PA leader - a mini case study and discussion around your client-centricity (60 mins) Life At PA encompasses our peoples' experience at PA.It'sabout how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges.We'refocused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional,socialand financial well-being of our people. Check out some of our extensive benefits: Health and lifestyleperksaccompanyingprivate healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5additionaldays Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We'recommitted to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us
Senior Software Engineer Department: Software Engineering Employment Type: Full Time Location: Leeds - Hybrid Compensation: £50,000 - £70,000 / month At Parallax, we celebrate the curious. The people who love getting stuck into tough challenges and building technology that genuinely moves the needle and demonstrates the art of the possible. We're looking for a Senior Software Engineer with a passion for building great products to join our growing team. You'll spend most of your time writing code, solving complex technical challenges, and working collaboratively with UX designers, engineers and others across multiple projects - with some of your time focused on improving how we deploy, scale, and monitor our applications. Our clients are diverse, operating across multiple sectors and geographies, often targeting global audiences. We're innovators at heart, we work with technology that we're passionate and excited about and use it to produce software and products that our customers love. Key Responsibilities Work as part of a cross-functional squad to design, build and ship high-quality digital products for our clients Take ownership of complex technical challenges - unpicking problems and proposing well-structured, pragmatic solutions Write clean, maintainable, and well-tested code in languages and frameworks such as Node.js, TypeScript, and React. We also use other open-source languages and frameworks. Contribute to estimates and technical planning alongside your team and the Client Lead Communicate clearly and confidently with both technical and non-technical people - from clients to internal stakeholders - to explain ideas, trade-offs, and recommendations Implement and improve CI/CD pipelines using GitHub Actions Support the design, deployment, and monitoring of cloud infrastructure - primarily on AWS (ECS, ECR, Lambda, CloudFront, RDS, etc.) and Azure (you don't need to be an expert but being interested helps!) Promote strong engineering practices around code quality, automated testing, peer reviews, observability, and security and help instil a culture of quality and accountability in engineering. Collaborate closely with designers, product managers and QA to ensure solutions are user-focused, technically sound, and aligned with client needs. Skills & Experience What you need to have: A passion for technology and continuous learning Strong software engineering background with ideally 3+ years experience building and maintaining production systems Strong hands on experience with modern JavaScript/TypeScript frameworks, especially Next.js, React and React Native, other languages like Python/C#/PHP, a bonus Excellent communication skills and emotional intelligence - able to collaborate effectively and adapt your style when working with technical and non-technical people A collaborative mindset. You enjoy working closely with UX designers, delivery managers, product managers and other engineers Confident problem solver able to troubleshoot complex systems and guide others to effective technical solutions, while being able to balance quality with delivery Flexibility to adapt your technical approach to fit existing technology stacks and standards Proficient with CI/CD pipeline design and automation using tools such as GitHub Actions Passion for code quality, with a strong understanding of TDD, automated testing, and peer review processes Familiarity with security best practices in cloud environments Familiar with Agile/Scrum methodologies and iterative delivery in cross functional teams Nice to haves: (don't worry if you don't have any of the following experiences, we'd still like to hear from you) Experience working on AI, IoT, or large scale web and mobile applications Curiosity about mentoring or progressing toward a Principal Tech Lead role Experience working with AWS and/or Azure cloud environments Experience using infrastructure as code (Terraform and AWS CDK) Good understanding of monitoring, logging, and alerting (Prometheus, Grafana, CloudWatch etc.) You possess a strong strategic mindset and outstanding interpersonal skills, enabling effective collaboration at all organisational levels. You excel under pressure, managing multiple complex workstreams while inspiring and guiding your team. You are self motivated, highly organised and eager to challenge the status quo, driving continuous improvement in your own work and that of others. You have a deep passion for software engineering, meticulous attention to detail and a commitment to delivering solutions that drive tangible business outcomes. You show pragmatism around balancing the need for process and achieving outcomes. Benefits Private medical healthcare (Bupa) 4% matched pension Hybrid working (2 days in the office) Flexible working Quarterly company Hack Days 1 professional development day per month City centre office 25 days annual leave + bank holidays + up to 5 loyalty days Team events Enhanced maternity leave (12 weeks full pay, followed by 27 weeks of SMP) Enhanced paternity leave (3 weeks at 90% salary) 2 streaming services or gym membership subsidised
02/02/2026
Full time
Senior Software Engineer Department: Software Engineering Employment Type: Full Time Location: Leeds - Hybrid Compensation: £50,000 - £70,000 / month At Parallax, we celebrate the curious. The people who love getting stuck into tough challenges and building technology that genuinely moves the needle and demonstrates the art of the possible. We're looking for a Senior Software Engineer with a passion for building great products to join our growing team. You'll spend most of your time writing code, solving complex technical challenges, and working collaboratively with UX designers, engineers and others across multiple projects - with some of your time focused on improving how we deploy, scale, and monitor our applications. Our clients are diverse, operating across multiple sectors and geographies, often targeting global audiences. We're innovators at heart, we work with technology that we're passionate and excited about and use it to produce software and products that our customers love. Key Responsibilities Work as part of a cross-functional squad to design, build and ship high-quality digital products for our clients Take ownership of complex technical challenges - unpicking problems and proposing well-structured, pragmatic solutions Write clean, maintainable, and well-tested code in languages and frameworks such as Node.js, TypeScript, and React. We also use other open-source languages and frameworks. Contribute to estimates and technical planning alongside your team and the Client Lead Communicate clearly and confidently with both technical and non-technical people - from clients to internal stakeholders - to explain ideas, trade-offs, and recommendations Implement and improve CI/CD pipelines using GitHub Actions Support the design, deployment, and monitoring of cloud infrastructure - primarily on AWS (ECS, ECR, Lambda, CloudFront, RDS, etc.) and Azure (you don't need to be an expert but being interested helps!) Promote strong engineering practices around code quality, automated testing, peer reviews, observability, and security and help instil a culture of quality and accountability in engineering. Collaborate closely with designers, product managers and QA to ensure solutions are user-focused, technically sound, and aligned with client needs. Skills & Experience What you need to have: A passion for technology and continuous learning Strong software engineering background with ideally 3+ years experience building and maintaining production systems Strong hands on experience with modern JavaScript/TypeScript frameworks, especially Next.js, React and React Native, other languages like Python/C#/PHP, a bonus Excellent communication skills and emotional intelligence - able to collaborate effectively and adapt your style when working with technical and non-technical people A collaborative mindset. You enjoy working closely with UX designers, delivery managers, product managers and other engineers Confident problem solver able to troubleshoot complex systems and guide others to effective technical solutions, while being able to balance quality with delivery Flexibility to adapt your technical approach to fit existing technology stacks and standards Proficient with CI/CD pipeline design and automation using tools such as GitHub Actions Passion for code quality, with a strong understanding of TDD, automated testing, and peer review processes Familiarity with security best practices in cloud environments Familiar with Agile/Scrum methodologies and iterative delivery in cross functional teams Nice to haves: (don't worry if you don't have any of the following experiences, we'd still like to hear from you) Experience working on AI, IoT, or large scale web and mobile applications Curiosity about mentoring or progressing toward a Principal Tech Lead role Experience working with AWS and/or Azure cloud environments Experience using infrastructure as code (Terraform and AWS CDK) Good understanding of monitoring, logging, and alerting (Prometheus, Grafana, CloudWatch etc.) You possess a strong strategic mindset and outstanding interpersonal skills, enabling effective collaboration at all organisational levels. You excel under pressure, managing multiple complex workstreams while inspiring and guiding your team. You are self motivated, highly organised and eager to challenge the status quo, driving continuous improvement in your own work and that of others. You have a deep passion for software engineering, meticulous attention to detail and a commitment to delivering solutions that drive tangible business outcomes. You show pragmatism around balancing the need for process and achieving outcomes. Benefits Private medical healthcare (Bupa) 4% matched pension Hybrid working (2 days in the office) Flexible working Quarterly company Hack Days 1 professional development day per month City centre office 25 days annual leave + bank holidays + up to 5 loyalty days Team events Enhanced maternity leave (12 weeks full pay, followed by 27 weeks of SMP) Enhanced paternity leave (3 weeks at 90% salary) 2 streaming services or gym membership subsidised
Location: London (hybrid working: min 3 days in the office) Grade: Senior / Principal Engineer Salary: £50,000 - £65,000 per annum depending on experience including competitive benefits Vacancy Type: Permanent Hours: Full Time (37.5h p/w) What makes us different The Useful Simple Trust (UST) is a family of highly renowned professional design and consultancy practices. Our 70+ talented and committed civil and structural engineers, architects, designers, construction innovation consultants, strategists and sustainability experts work side-by-side creating positive outcomes for our changing built environment following our key company values: Work for Good, More with Less, Restore and Adapt and Get, Set, Zero. Our three practices Expedition Engineering, Useful Projects and Useful Studio share space, ideas and experience, and regularly collaborate on a range of high-profile projects in the UK and internationally. Our breadth of experience gives us a depth of inter-disciplinary thinking rarely found in the industry. As a Social Enterprise, B Corp and Employee Benefit Organisation, we do things differently. Our people are highly motivated and committed, in part because our structure and values mean that our combined success is shared equitably. We share part of our profit and re-invest the rest in research, social and environmental projects. We deliver purposeful projects that we believe have a sustainable impact on our clients and the wider human environment. We are particularly focused on the sector's biggest challenges around productivity, resource efficiency and the climate emergency / net zero. Expedition Engineering is an award-winning engineering consultancy and our masterplanning and infrastructure design work is industry leading. We work for local authorities across the UK, private developers, and international clients. Our collaborators include leading architectural, landscape and urban design practices with whom we have developed strong working relationships. We also work closely with leading ecologists. We provide a wide range of engineering services into the development of concept masterplans, infrastructure projects and building design. Our key skills are centred on nature based, water sensitive design integrated with landscape, biodiversity and climate resilience, closed-loop water strategies, flood risk mitigations and flood defence design, earthworks and ground engineering strategies. We deliver purposeful projects that we believe have a positive impact for our clients and the wider human environment. We are focused on sustainable urban regeneration, place making, resource efficiency and the climate and biodiversity emergencies. We take a whole life and holistic approach to design, built on best practice and on-going research and innovation. We work collaboratively with academics and expert collaborators to augment our skill set. What we are looking for We are looking for a professionally qualified Senior / Principal Civil Engineer with Chartered Engineer (CEng) status to join our team. You would be part of a dynamic team and have the opportunity to work on a wide range of projects, from city-wide masterplans through to parks and public realm projects including educational, arts and leisure, commercial and residential developments You will likely have between 5-8 years post-graduation design experience with the ability to think through complex problems and embrace creative and appropriate solutions. You will have strong analysis, engineering design and communication skills. The successful candidate will have the following core experience: Technical design of key infrastructure systems including water, flood mitigation, drainage, highways and utilities. Digital design and systems optimisation tools such as parametric earth movement modelling and information systems and 3D modelling Site analysis including hydrology, utilities, ground condition and environmental conditions. Defining briefs, developing strategies and undertaking feasibility studies in response to client needs. Our ideal candidate will have a sound technical base with good knowledge of relevant infrastructure standards, and an ability to adapt and work with other relevant international standards and practices. He/she will also have: Strong analytical and research skills Experience in negotiating with technical stakeholders such as the Environment Agency, Lead Local Flood Authorities and water undertakers. Experience in the production of accurate, high-quality drawings Strong IT skills along with an ability to interpret and work with maps, plans and drawings Experience of design software commonly used in the design of infrastructure associated with building-based projects. This could include Autodesk Civil 3D, AutoCAD, Revit, InfoDrainage (or similar), GIS, etc. Awareness of BIM and its application on projects A good understanding of sustainable development practice The ability to work both individually and as part of a multidisciplinary team whilst taking responsibility for the quality of their work The ability to liaise directly with clients, architects and other parties in a project's professional team. The ability to communicate confidently and to be able to adapt their approach to suit specific situations. Any of the following skills would also be welcome and would allow the candidate to contribute more widely to our projects: Experience of 3D parametric modelling such as Rhino/Grasshopper Experience of design software used in energy and environmental analysis (IES VE, JPA SAP,Ladybug, Honeybee, DIVA, EnergyPlus etc.) Environmental design of buildings Professional qualifications are expected to include: BSc/BEng (or equivalent) in Civil Engineering Chartered Engineer (CEng) status and membership of an appropriate professional body such as ICE, CIWEM (or similar) Personal Attributes: Proactive person who enjoys working in a team environment Good sense of humour Passionate about building a better future Enthusiastic person, who takes pride in his/ her work Flexible, organised and good communicator What we offer We believe in investing and growing our people as much as we do our business. We foster talent, equal opportunity, diversity, inclusion, and wellbeing to develop a high performing and sustainable workforce. The package comprises: Flexible working including 9-day fortnight scheme Aviva Private medical insurance with access to WeCare 24/7 GP access Supported route to chartership with enhanced learning and development opportunities Professional membership(s) reimbursement
02/02/2026
Full time
Location: London (hybrid working: min 3 days in the office) Grade: Senior / Principal Engineer Salary: £50,000 - £65,000 per annum depending on experience including competitive benefits Vacancy Type: Permanent Hours: Full Time (37.5h p/w) What makes us different The Useful Simple Trust (UST) is a family of highly renowned professional design and consultancy practices. Our 70+ talented and committed civil and structural engineers, architects, designers, construction innovation consultants, strategists and sustainability experts work side-by-side creating positive outcomes for our changing built environment following our key company values: Work for Good, More with Less, Restore and Adapt and Get, Set, Zero. Our three practices Expedition Engineering, Useful Projects and Useful Studio share space, ideas and experience, and regularly collaborate on a range of high-profile projects in the UK and internationally. Our breadth of experience gives us a depth of inter-disciplinary thinking rarely found in the industry. As a Social Enterprise, B Corp and Employee Benefit Organisation, we do things differently. Our people are highly motivated and committed, in part because our structure and values mean that our combined success is shared equitably. We share part of our profit and re-invest the rest in research, social and environmental projects. We deliver purposeful projects that we believe have a sustainable impact on our clients and the wider human environment. We are particularly focused on the sector's biggest challenges around productivity, resource efficiency and the climate emergency / net zero. Expedition Engineering is an award-winning engineering consultancy and our masterplanning and infrastructure design work is industry leading. We work for local authorities across the UK, private developers, and international clients. Our collaborators include leading architectural, landscape and urban design practices with whom we have developed strong working relationships. We also work closely with leading ecologists. We provide a wide range of engineering services into the development of concept masterplans, infrastructure projects and building design. Our key skills are centred on nature based, water sensitive design integrated with landscape, biodiversity and climate resilience, closed-loop water strategies, flood risk mitigations and flood defence design, earthworks and ground engineering strategies. We deliver purposeful projects that we believe have a positive impact for our clients and the wider human environment. We are focused on sustainable urban regeneration, place making, resource efficiency and the climate and biodiversity emergencies. We take a whole life and holistic approach to design, built on best practice and on-going research and innovation. We work collaboratively with academics and expert collaborators to augment our skill set. What we are looking for We are looking for a professionally qualified Senior / Principal Civil Engineer with Chartered Engineer (CEng) status to join our team. You would be part of a dynamic team and have the opportunity to work on a wide range of projects, from city-wide masterplans through to parks and public realm projects including educational, arts and leisure, commercial and residential developments You will likely have between 5-8 years post-graduation design experience with the ability to think through complex problems and embrace creative and appropriate solutions. You will have strong analysis, engineering design and communication skills. The successful candidate will have the following core experience: Technical design of key infrastructure systems including water, flood mitigation, drainage, highways and utilities. Digital design and systems optimisation tools such as parametric earth movement modelling and information systems and 3D modelling Site analysis including hydrology, utilities, ground condition and environmental conditions. Defining briefs, developing strategies and undertaking feasibility studies in response to client needs. Our ideal candidate will have a sound technical base with good knowledge of relevant infrastructure standards, and an ability to adapt and work with other relevant international standards and practices. He/she will also have: Strong analytical and research skills Experience in negotiating with technical stakeholders such as the Environment Agency, Lead Local Flood Authorities and water undertakers. Experience in the production of accurate, high-quality drawings Strong IT skills along with an ability to interpret and work with maps, plans and drawings Experience of design software commonly used in the design of infrastructure associated with building-based projects. This could include Autodesk Civil 3D, AutoCAD, Revit, InfoDrainage (or similar), GIS, etc. Awareness of BIM and its application on projects A good understanding of sustainable development practice The ability to work both individually and as part of a multidisciplinary team whilst taking responsibility for the quality of their work The ability to liaise directly with clients, architects and other parties in a project's professional team. The ability to communicate confidently and to be able to adapt their approach to suit specific situations. Any of the following skills would also be welcome and would allow the candidate to contribute more widely to our projects: Experience of 3D parametric modelling such as Rhino/Grasshopper Experience of design software used in energy and environmental analysis (IES VE, JPA SAP,Ladybug, Honeybee, DIVA, EnergyPlus etc.) Environmental design of buildings Professional qualifications are expected to include: BSc/BEng (or equivalent) in Civil Engineering Chartered Engineer (CEng) status and membership of an appropriate professional body such as ICE, CIWEM (or similar) Personal Attributes: Proactive person who enjoys working in a team environment Good sense of humour Passionate about building a better future Enthusiastic person, who takes pride in his/ her work Flexible, organised and good communicator What we offer We believe in investing and growing our people as much as we do our business. We foster talent, equal opportunity, diversity, inclusion, and wellbeing to develop a high performing and sustainable workforce. The package comprises: Flexible working including 9-day fortnight scheme Aviva Private medical insurance with access to WeCare 24/7 GP access Supported route to chartership with enhanced learning and development opportunities Professional membership(s) reimbursement
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
02/02/2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
02/02/2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
02/02/2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
02/02/2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
02/02/2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
02/02/2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
02/02/2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
UX Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 55k, plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech' or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate, people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary As a UX Designer at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX work is essential. Could you be Triad's next "Rising Star of the Year?" Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Key Responsibilities: User research: Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences. Analysis: Use appropriate methods to analyse research and triangulate findings across multiple research outputs. Producing artefacts: Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints. Design and iteration: Create wireframes and designs using various levels of fidelity as appropriate and collate feedback to iterate these designs. Prototyping: Create interactive prototypes to different levels of fidelity to be able to test design options. Workshops: Initiate, plan and conduct workshops with stakeholders and users. Stakeholder collaboration: Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience. Usability testing: Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services. Accessibility and inclusion: Ensure research activities are inclusive (for accessibility and digital literacy needs) and designed to ensure services adhere to WCAG 2.2. Information architecture and navigation: Research for and design the information architecture to ensure users can navigate successfully. Measuring success: Work with stakeholders to define success metrics so that services can continually iterate. Agile working: Work and collaborate across multi-disciplinary teams using agile methods. Advocacy and education: Advocate for and educate client teams about user-centred design including upskilling and mentoring. Best practice and community: Be part of and contribute to the Community of Practice to ensure it develops alongside developments in the industry. Skills and Experience: Deep analytical thinking with a strong ability to communicate insights clearly through presentations and reports. Skilled in designing accessible systems and services, with a good understanding of WCAG 2.2 guidelines and inclusive design for users with varying levels of digital literacy (desirable). Experienced in creating intuitive, user-friendly digital experiences backed by solid user research and usability testing, with the ability to extract and present actionable insights. Proficient in prototyping and design tools including Figma, Adobe XD, Axure, and Balsamiq. Familiar with research and analysis tools such as Dovetail, Mural, and Microsoft Forms. Knowledge of front-end technologies (HTML, CSS, JavaScript) and analytical tools like Google Analytics (both desirable). Comfortable working within Agile frameworks and collaborating across multidisciplinary teams. Experience working with Government Digital Service (GDS) standards and practices (desirable). A portfolio of UX work is available on request. Qualifications & Certifications: A degree or equivalent qualification related to the area you work in - Desirable. Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa. Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: An interview with our Head of UX, including a career review and cultural fit assessment. A workshop and interview session with our principal consultants. We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other information Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
30/01/2026
Full time
UX Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 55k, plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech' or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate, people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary As a UX Designer at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX work is essential. Could you be Triad's next "Rising Star of the Year?" Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Key Responsibilities: User research: Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences. Analysis: Use appropriate methods to analyse research and triangulate findings across multiple research outputs. Producing artefacts: Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints. Design and iteration: Create wireframes and designs using various levels of fidelity as appropriate and collate feedback to iterate these designs. Prototyping: Create interactive prototypes to different levels of fidelity to be able to test design options. Workshops: Initiate, plan and conduct workshops with stakeholders and users. Stakeholder collaboration: Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience. Usability testing: Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services. Accessibility and inclusion: Ensure research activities are inclusive (for accessibility and digital literacy needs) and designed to ensure services adhere to WCAG 2.2. Information architecture and navigation: Research for and design the information architecture to ensure users can navigate successfully. Measuring success: Work with stakeholders to define success metrics so that services can continually iterate. Agile working: Work and collaborate across multi-disciplinary teams using agile methods. Advocacy and education: Advocate for and educate client teams about user-centred design including upskilling and mentoring. Best practice and community: Be part of and contribute to the Community of Practice to ensure it develops alongside developments in the industry. Skills and Experience: Deep analytical thinking with a strong ability to communicate insights clearly through presentations and reports. Skilled in designing accessible systems and services, with a good understanding of WCAG 2.2 guidelines and inclusive design for users with varying levels of digital literacy (desirable). Experienced in creating intuitive, user-friendly digital experiences backed by solid user research and usability testing, with the ability to extract and present actionable insights. Proficient in prototyping and design tools including Figma, Adobe XD, Axure, and Balsamiq. Familiar with research and analysis tools such as Dovetail, Mural, and Microsoft Forms. Knowledge of front-end technologies (HTML, CSS, JavaScript) and analytical tools like Google Analytics (both desirable). Comfortable working within Agile frameworks and collaborating across multidisciplinary teams. Experience working with Government Digital Service (GDS) standards and practices (desirable). A portfolio of UX work is available on request. Qualifications & Certifications: A degree or equivalent qualification related to the area you work in - Desirable. Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa. Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: An interview with our Head of UX, including a career review and cultural fit assessment. A workshop and interview session with our principal consultants. We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other information Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
