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3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge We re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You ll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of our team, you ll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team s success. We re all about fostering a supportive environment, and we fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you ll be part of a fast-paced, customer-focused environment, we re committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you re ready to bring your expertise to a place that values your growth and development, we d love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.

We are partnering with a fast-growing industrial technology business that has designed a brand-new IoT product combining electronics, firmware, and cloud-based monitoring tools. With a major product launch underway, and significant demand from global customers, the company is now looking to appoint a hands-on IoT / DevOps Engineer to own device connectivity, data flows, and system integration across their next-generation platform. This is a rare opportunity to join a small, agile, engineering-driven organisation where your work directly shapes both product launch and future versions. Most important is that you have a positive mindset, enjoy a challenge and problem solving, and enjoy getting things done by whatever route best suits the situation. IOT DevOps Engineer - The Role Acting as the bridge between hardware, software, and cloud infrastructure, you will be responsible for getting the company s new IoT device reliably connected from: Sensor/Device Tablet (Bluetooth) Cloud Dashboard (ThingsBoard). You ll work across real hardware, embedded devices, gateways, industrial protocols, and cloud dashboards ensuring data moves cleanly, securely, and consistently. This is not a pure coding role. It is a practical, problem-solving IoT role suited to someone who enjoys getting stuck in , figuring things out, and taking full ownership of connectivity, configuration, and deployment. IOT DevOps Engineer - Key Responsibilities Connectivity & Integration Connect new IoT hardware to a tablet via Bluetooth, ensuring reliable pairing, data transfer, and stability. Configure and manage data flows into a cloud dashboard (ThingsBoard or similar), ensuring smooth end-to-end data movement. Develop and maintain Node-RED flows to ingest, transform, and route data across IoT and industrial systems. Future Network Development Support ongoing development of the upcoming LoRaWAN version of the product, including gateway configuration and data routing concepts. Learn and work with gateway-side tools such as Chirpstack or similar LoRaWAN Network Servers. Systems & Deployment Troubleshoot devices, gateways, networks, and on-site deployments. Assist with basic Linux, Docker, VPN, and firewall tasks to ensure secure, uninterrupted data flows. Work with industrial protocols such as Modbus-TCP, OPC-UA, HTTP/MQTT, APIs, and other data transport standards. Customer Interaction Occasionally speak with end customers including global enterprise IT teams to explain connectivity, data security, and system configuration. Support field deployments and contribute to clear documentation, onboarding processes, and runbooks. IOT DevOps Engineer - What This Company Is Really Looking For Beyond technical skills, culture and mindset matter enormously. The business is small, fast-paced and expects people to manage their own workload, take accountability, and operate without micromanagement. They value individuals who: Are proactive, curious, and willing to have a go at everything . Can manage time effectively in an environment with limited hand-holding. Enjoy bridging hardware, software, cloud, and networking. Take pride in solving problems independently and finishing tasks. Essential Skills & Experience You don t need to be an expert in everything, but strong capability in the following is required: Bluetooth connectivity experience (device to app/tablet). Node-RED (creating or modifying workflows / data pipelines). General IoT systems understanding: sensors data cloud. Experience with connected devices, dataflows, gateways, APIs. Basic experience with Linux, Docker, VPNs, firewall rules, or similar. Understanding of industrial or IoT protocols (e.g., Modbus, OPC-UA, MQTT, HTTP). Why This Role Is Exciting You will directly influence a brand-new industrial IoT product in the final stages of launch. You ll work with cutting-edge sensing and connectivity technology across multiple industries. The role will grow potentially leading to future product development or even building a small team. Real autonomy: no micromanagement, genuine ownership, real impact. Apply Now! If you re a proactive IoT engineer who loves solving connectivity challenges and wants to help bring a new industrial product to market, we d love to hear from you!

Network Engineer Permanent - up to £85k + bonus and benefits Security Clearance: It is an essential requirement for candidates to obtain UK Security Clearance (DV Level) prior to appointment. Location: Hampshire - 5 days on site Are you a Network Engineer looking to work on production LANs and global WANs in a high-security environment? We are seeking a hands-on engineer to support existing networks, implement new infrastructure, and lab/test emerging technologies. The ideal candidate is comfortable with CLI-driven configuration, network security, and automation. Key Responsibilities: Design, implement, and support LAN and WAN architectures Configure and troubleshoot routing protocols including OSPF and BGP Implement and manage VPNs and network security infrastructure, including NGFWs (Next-Generation Firewalls) Build and maintain data centre networks (Leaf/Spine architecture or similar) Work with high assurance IP encryption (HAIPE) devices Automate network deployments and orchestration using Ansible, Terraform, or similar tools Document configurations and implement designs from High-Level and Low-Level Design documents Work with whitebox/open networking infrastructure (Linux-based network OS) Required Skills & Experience: Proven experience with LAN/WAN architecture Strong understanding of OSPF & BGP routing protocols Hands-on experience with VPNs and Firewalls Knowledge of data centre network design Experience with network automation/orchestration tools CCNP or equivalent qualification Desirable Skills: Experience with software-defined networking (SDN) such as NSX Exposure to whitebox switching/open networking platforms Familiarity with high-assurance encryption device

-Fire and Security Engineer -Specialise in various types of security systems including CCTV, automated gates, intercom systems, automatic barriers, intruder & panic alarms, access control systems -Working in and around Leeds -5 years experience Benefits -No call out out of hours -No staying away -Paid Travel -Company car or van

IT Security Engineer Southend, South Essex (Onsite) Up to 65,000 + excellent benefits Full-Time Permanent Looking to take ownership of security in a business where your impact is visible? We're working with a well-established, technology-led organisation who are investing in their cyber capability and looking for an IT Security Engineer to play a key role in protecting their systems, infrastructure, and data. This is a hands-on position where you'll lead on threat detection, incident response, and continuous security improvement across the business. What You'll Be Doing Monitoring and analysing security events (SIEM, endpoints, networks) Investigating incidents, performing root cause analysis and remediation Identifying vulnerabilities and driving proactive security improvements Acting as the go-to escalation point for security issues Supporting compliance with security standards and best practice Working closely with IT and wider teams to embed security across systems What We're Looking For Experience in a cybersecurity / IT security role Strong knowledge of security tools (SIEM (Sentinel), EDR/XDR, firewalls, IDS) Experience working in a SOC/NOC or similar environment Good understanding of security frameworks (ISO 27001, NIST, GDPR etc.) Ability to investigate threats and respond to incidents effectively Bonus points for: Security certifications (Security+, CEH, CISM, CISA) Scripting/automation experience (e.g. PowerShell) What's On Offer Up to 65,000 salary Flexitime + early Friday finish 24 days holiday + bank holidays Pension (6-7%), life assurance & sick pay Health cash plan & EAP Free parking, onsite caf & gym access If you're looking for a role where you can own security, influence strategy, and make a real impact , this is well worth a conversation. Hit apply to upload your CV or contact (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Infrastructure Engineer NetApp NetApp Infrastructure Engineer to build, configure, and implement enterprise storage and network security platforms, with a focus on NetApp storage solutions and Fortinet security technologies. Ensuring delivery of secure, resilient, and high-performance infrastructure services that support critical business systems and data. You will have strong hands-on implementation exp across NetApp storage platforms and Fortinet security infrastructure, translating technical designs into operational solutions through standardised builds, secure configurations, and best-practice deployment. This role is working with cross functional teams, in collaboration with architecture, networking, cloud, and security. Contributing to delivery of robust on-premises and hybrid infrastructure. Driving consistency, automation, and continuous improvement across the infrastructure estate. • Implementation of NetApp enterprise storage platforms and Fortinet security infrastructure. • Translate technical designs into operational solutions • Deliver resilient, high-availability infrastructure services that meet performance, security, and compliance requirements. • Ensure infrastructure builds align with enterprise standards, security policies, and operational best practices. • Contribute to continuous improvement initiatives, including automation, configuration consistency, and service optimisation. You will have a degree or equivalent experience in Information Technology, Computer Science, Engineering, or a related discipline and a strong background in NetApp enterprise storage platforms, working with Fortinet security technologies. This is a very successful, well-established, award-winning MSP so they do like candidates with ITIL based or worked in a similar MSP, service management environment. Would suit someone with proven hands-on infrastructure experience, building, configuring, and implementing NetApp storage solutions, including high availability, replication, and performance optimisation. Strong experience deploying and configuring Fortinet security infrastructure, including firewalls and core security services. Desirable Vendor certifications such as: NetApp (e.g. NCDA, NCIE, or equivalent) Fortinet (e.g. NSE 4 7 or equivalent) ITIL Foundation certification. Security Clearance Office based, Stoke On Trent Must have security clearance or be willing to go through the process as part of the role.

2nd Line IT Engineer Patching Second Line Support Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You will act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. Tech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure. In this role, you ll be the point of contact for escalated technical issues, providing expert troubleshooting and resolution, while monitoring performance across hardware, software, network, and cloud environments. You ll manage priority (P1) incidents and communications when required, so strong communication skills are essential as you ll be working closely with internal teams and customers to deliver excellent service. You ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We re looking for someone with solid patching experience , you ll be responsible for patching systems and software within agreed timescales, maintaining system integrity and compliance. You ll also coordinate and implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour working week with an early and late shift pattern. Due to the nature of the work, candidates must hold active or previous SC Clearance , or be willing to obtain it if successful. For more info pls get in touch.

About CACI From our headquarters in London, we're busy empowering organisations to make bold, strategic moves with the power of data and technology. Founded in 1975, our operations take place from multiple offices across the UK, Europe and India with over 1600 Full time employees and an annual turnover of £179m. Our expertise spans industries, from retail and education to public sector and transport - delivering intelligent solutions that drive progress and create measurable impact. Whether it's business intelligence, customer marketing, cloud infrastructure, cybersecurity, critical national infrastructure or data management, our approach is never one-size-fits-all. We don't just deliver solutions; we build for the tomorrow's world, all while fostering a culture that allows employees to be their authentic selves and succeed in their careers. About Network Services CACI Network Services is a rapidly expanding specialist IT and Networks consultancy offering a wide variety of opportunities to work within challenging and exciting environments with our major clients in Global Media, Banking, Government, Telecoms & Utilities Key responsibilities HS and LS Voice and Video telephony platforms. Partner Connectivity across the UK and overseas Underlying infrastructure to support UC Applications Develop additional UC skills to aid in the support of other UC Team Collaboration Tools and Audio-Visual and Managed Events capability to help create a multidisciplinary team. Hardware installation/configuration Infrastructure support - Flexpod, NettApps Other responsibilities could include: Faults and service requests Technical escalations Contribute to the Internal monitoring and management tools (Grafana, Splunk and python based tools, Ansible) Core skills, knowledge and experience required Network Infrastructure o LAN/WAN fundamentals, QoS for video and voice traffic. o VLAN design, IP Addressing o Secure device onboarding and certificate management. Firewall administration (Cisco ASA/Firepower, Palo Alto, Fortinet) Unified Communications Platforms o Cisco UC products Cisco Unified Communications Manager (CUCM), Cisco Jabber, Cisco Unity Connection, Cisco Expressway, Cisco Meeting Server o Webex Control Hub administration. o SIP protocol understanding. o Interoperability and integration with Microsoft 365 or other UC tools. Servers & Storage o Physical and virtual server installation, configuration, and support (Windows Server, Linux distributions). o Expertise in virtualisation platforms (VMware vSphere) o Storage provisioning, replication, and backup solutions. o Cisco UCS, Hyperflex, FlexPOD o Netapp Infrastructure Automation & Monitoring o Scripting and automation o Infrastructure as Code (IaC) experience (Terraform, Ansible). o Splunk, Grafana Video Conferencing Systems o Deploy, configure, and troubleshoot Cisco VTC endpoints (Room Kits, Webex Boards, SX/MX series, Desk series). o Knowledge of Zoom Rooms, Microsoft Teams Rooms, and interoperability gateways. Cloud Infrastructure o Amazon Web Services (AWS) architecture and management. o Hybrid cloud deployments & integration with on-premise systems. o Cloud networking, security groups, and resource optimisation. Expected behaviors We have a structured performance management framework which measures continual attainment against key personal behaviours. We believe this is an important part of our success and culture. Joining as a team member we expect you to act as a role model and exemplar against these behaviours which are to be: Proactive Adaptable Flexible A team player Reliable Flexibility The key to our success is our teamwork and collaboration. We take a hybrid approach - working remotely and coming into the office depending on the business demand and collaboration required as part of the delivery process. Equal opportunities CACI is proud to be an equal employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favorably due to ethnic origin, age, gender, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination. As a Disability Confident employer, we will: Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team to discuss individual requirements further). Offer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview. Our people are unique, and we encourage, and support them, to be confident in contributing to our inclusion journey.

We are looking for a Principal Network Engineer to join a high-profile Government Digital function. In this role, you will act as the Technical Design Authority (TDA) for a national-scale digital infrastructure, providing strategic leadership for one of the most complex network estates in the UK. As a Principal Engineer, you won't just be managing technology; you will be managing the technical roadmap. You will bridge the gap between high-level policy requirements and low-level engineering execution, ensuring a secure-by-design, resilient, and automated network environment. Key Responsibilities Technical Design Authority: Lead the architectural direction and serve as the final escalation point for complex network routing, switching, and security issues. Strategic Transformation: Drive the migration from Legacy infrastructure to a modern, automated SD-WAN and Multi-Cloud ecosystem (AWS/Azure). Leadership & Governance: Manage technical relationships with Tier 1 Implementation Partners and internal delivery teams to ensure alignment with departmental standards. Automation Strategy: Champion "Network as Code" initiatives, overseeing the deployment of CI/CD pipelines for network configuration and monitoring. Stakeholder Influence: Provide authoritative advice to Senior Civil Service (SCS) leaders on risk, budget, and technological investment. Technical Stack & Requirements Routing & Switching: Expert-level knowledge of Juniper (Mist/SSR) and/or Cisco enterprise solutions. SD-WAN: Proven experience designing and implementing tunnel-less or session-smart routing architectures. Public Cloud: High proficiency in AWS Cloud WAN , Azure ExpressRoute , and secure transit gateway connectivity. Security: Deep understanding of Palo Alto or Fortinet Firewalls within a Zero Trust framework. Infrastructure as Code: Hands-on experience with Terraform , Ansible , and Python for network automation. Standards: Strong familiarity with NCSC security principles and GDS service standards. Essential Criteria Current SC Clearance: You must hold active SC clearance to be considered. Principal Level Experience: Demonstrable experience leading large-scale network departments at senior level Communication: Exceptional ability to translate complex technical jargon into strategic business value for non-technical leaders.

Network Engineer Permanent | Up to £48k per annum | Hybrid (2/3 days on-site per week) | Havant, Hampshire Our leading client are looking to onboard a Network Engineer into their team on a permanent basis. The right candidate will play a key role in designing, implementing, and supporting both traditional and cloud-based network environments, with a particular focus on Fortinet technologies and network security. Experience required: Maintain secure network infrastructure across on-premises and cloud environments Configure, manage, and troubleshoot Fortinet Firewalls and security appliances Monitor network performance and proactively resolve issues Support cloud networking (Azure) and hybrid connectivity Implement and maintain network security measures Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Systems Engineer Location: Ringwood, Hampshire + non-contractual hybrid home working Salary: £37,000 - £40,000 DoE + Benefits + Profit share (Potential £2-3k) Hours: 37.5 hours per week The Role Our client is looking for an experienced Systems Engineer with a keen interest in building technical solutions to help them deliver outstanding service to their customers. You will consult directly with internal and external stakeholders to plan, implement and document technical solutions and assist in the transitions of solutions into live service. Duties Include: Consult with internal and external stakeholders to scope, define, and refine technical requirements. Design, plan, document, implement and configure technical solutions in line with project needs and industry best practice. Produce clear and detailed technical work packages to support successful project delivery. Provide technical input for estimating, scoping, Statements of Work, and both normal and emergency change requests. Support the transition of solutions into live service, including documentation, process development, training, and knowledge transfer. Maintain consistent deployment practices across customers and projects. Identify and escalate any serious issues, risks, or non conformities promptly. Collaborate closely with project managers, providing clear technical insight to support planning and delivery. Skills and Experience 5+ years of experience in a similar role, within large, diverse enterprise environments. Strong troubleshooting and problem-solving skills. Excellent working knowledge in IP Networking (WAN/LAN), including designing, planning, delivering, and optimising complex, distributed network solutions. Hands-on experience configuring and managing routers, switches, wireless solutions, and firewalls across multi vendor environments. Good cyber security awareness, with understanding of security best practices. Familiarity with Microsoft technologies such as Active Directory Domain Services, Microsoft System Center (e.g., MECM), Microsoft Azure, M365/Office 365, and Microsoft Intune (desirable). Operating system experience across Windows Server 2016/2019/2022 and associated technologies (Hyper V, Failover Clustering, Certificate Services, Windows Admin Center, SQL Server) (desirable). Knowledge of antivirus tools, including Microsoft Defender for Endpoint. Committed to continuous learning and actively pursuing vendor certifications Ability to follow and produce detailed technical documentation. Strong communication and stakeholder management skills. Able to work independently and collaboratively in a fast-paced environment High attention to detail with a proactive, ownership-driven approach. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Ongoing training and support Pension Scheme Private Medical Insurance including dental Ongoing training and support Fresh fruit, the occasional pizza and a posh coffee machine! About Them Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust, a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within their company for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.

3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You'll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of their team, you'll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team's success. They're all about fostering a supportive environment, and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you'll be part of a fast-paced, customer-focused environment, they're committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you're ready to bring your expertise to a place that values your growth and development, they'd love to hear from you! Benefits of working for Our Client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers' strategic goals, their in-house teams tailor their services to suit every client's unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our Client's 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.

Infrastructure Support Tiverton Hybrid - 50/50 split 30,000 - 35,000 + Progression + Training + Hybrid Working + 33 Days Holiday Excellent opportunity for an Infrastructure Support Analyst or Engineer with Admin-level Office 365 skills to join a transitioning business offering a brilliant training and development plan, progression routes baked into the position, and regular salary reviews to keep up with your skillsets! This company have been in operation for over 50 years and over that time have built their reputation as one of the industries leading developers and suppliers of cutting-edge equipment to the sector! In this role you'll report into the Head of IT. You'll start off providing 2nd Line Support but quickly transition into a hybrid Support/Infrastructure Engineer position. You'll predominantly work with Office 365, routing, switching, LAN, WAN, and Firewalls. The ideal candidate will be an Infrastructure Support Analyst, Engineer, 2nd Line Support or similar with admin-level Office 365 experience. Candidates must know their way round routing and switching, firewalls, and security. Experience or exposure to Azure would be highly beneficial but is not essential. Candidates must be commutable to Tiverton 5 days a week at the beginning, before pivoting to a more hybrid model. This is a fantastic opportunity to join an ambitious business offering a technically fascinating position, tonnes of progression, and an excellent learning and development programme. The Role: Infrastructure Support Analyst/Engineer/2nd Line Support Transitioning to a Support / Infrastructure Engineer position Office 365 heavy Routing/Switching/LAN/WAN/Firewalls The Person: Infrastructure Support Analyst/Engineer/2nd Line Experience Admin-level experience with O365 Experience with Routing, Switching, LAN, WAN, Firewalls, and Security Commutable to Tiverton 2-3 days a week Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Job title: Network Engineer / Network Designer (Contract) Duration: 3 months initially, with potential extensions Location: London (Hybrid) Role Overview A Network Engineer / Network Designer is required to deliver project-based network and security changes within a large, distributed retail organisation. This role focuses solely on project delivery , with no BAU or operational support responsibilities. The contractor will work under general direction, taking responsibility for their own deliverables and ensuring that all design output, configuration artefacts, and documentation updates are accurate, consistent, and aligned with established standards. The work will involve contributing to network designs, implementing planned configuration changes, and updating documentation across hybrid cloud and on?premises environments. Technologies include Cisco ACI , Juniper Mist , Fortinet FortiGate , Palo Alto Networks , Zscaler (ZIA/ZPA) , Azure networking , F5 LTM , and automation tooling such as Python, GitHub, and Terraform . Key Responsibilities Network Design & Documentation Produce and update high?quality network documentation, including HLDs, LLDs, diagrams, and configuration specifications. Apply established design patterns for routing, segmentation, cloud connectivity, and secure access. Document changes clearly and consistently, ensuring traceability across project phases. Contribute to designs for Cisco ACI, including application profiles, endpoint groups, and policy models. Contribute to documentation for Juniper Mist wireless and access network deployments. Prepare clear integration and connectivity documentation for Zscaler ZIA and ZPA. Network Engineering & Project Delivery Deliver planned configuration changes across Fortinet, Palo Alto, and Juniper SRX firewalls. Implement routing changes using BGP and associated enterprise protocols. Build IPSec tunnels, VPNs, and Zero Trust access configurations following approved designs. Configure F5 LTM for application delivery and traffic management. Complete migration tasks, cutovers, and validation steps in line with project plans. Produce implementation runbooks, testing steps, and post?change records. Azure Cloud Networking Deploy Azure networking components such as VNets, subnets, NSGs, UDRs, Azure Firewall, and Private Endpoints. Update cloud network diagrams and documentation to reflect changes and new deployments. Support the delivery of hybrid connectivity using VPN Gateway and ExpressRoute. Ensure cloud networking aligns with existing enterprise design standards. Automation & Tooling Use Python to support automation of repeatable network configuration or verification tasks. Maintain configuration artefacts and documentation using GitHub version control. Apply Terraform modules to deliver network and cloud infrastructure builds where required. Transformation & Migration Delivery Contribute to workstreams delivering network modernisation, cloud adoption, and segmentation changes. Follow defined procedures when supporting branch, cloud, or data centre migrations. Produce migration documentation, implementation notes, and verification reports. Identify risks or issues related to network changes and escalate appropriately. Required Skills & Experience Core Networking Strong understanding of routing and switching technologies. Practical experience implementing BGP in enterprise environments. Knowledge of OSPF, VLANs, NAT, QoS, and IPsec VPN. Experience working with Cisco ACI and policy-driven network designs. Familiarity with Juniper Mist wireless and access networking. Security & Firewalls Hands on experience with: Fortinet FortiGate Palo Alto Networks Juniper SRX Including policy creation, rule updates, segmentation, and configuration deployment. Secure Access & Zero Trust Experience deploying Zscaler ZIA and/or ZPA into enterprise environments. Understanding of Zero Trust concepts and secure access patterns. Cloud Networking Practical experience delivering Azure networking solutions. Understanding of hybrid connectivity requirements and cloud security controls. Desirable Skills Automation experience with Python, Terraform, GitHub, and/or Ansible. Experience configuring and maintaining F5 LTM . Experience working in large distributed or retail organisations. Deliverables The contractor will be responsible for delivering: Updated network documentation (HLDs, LLDs, diagrams). Configuration build documents for firewall, routing, and LTM implementations. Azure networking deployment artefacts and connectivity documentation. Migration runbooks, test plans, and implementation records. Accurate, fully maintained documentation within agreed repositories. Clear, complete handover material for operational teams.

IT Manager Gloucester Hybrid - 2 days per week on site Up to 70k Benefits: 25 days holiday plus bank Generous Pension scheme Employee assistance programme Healthcare, Dental, and lots more I am working with a client in the Gloucester area who is looking for a well rounded IT Manager to join the team. This is a strategic role, and they are looking for someone that has experience spanning the operations of IT (Infrastructure, Service Desk, Networking), Software Development, and Testing. You will be a key member of the leadership team, and you will play an important role in the smooth running of the department and its operation. Their tech stack is Microsoft focused, and you will need to have experience working in hybrid and cloud environments. Key responsibilities: Managing cross functional IT department operations - infrastructure, service desk, and software Managing team performance and continuous professional development of members Vendor Management, Resource planning Continuous improvement of the IT department as a whole - Infrastructure, network, cloud environment, business systems, and applications. Budgets, Forecasting and reporting of performance analytics Stakeholder Communication Information Security, Cyber Security, Governance, Risk and Compliance Responsible for DR and backup strategy Identify and mitigate vulnerabilities and risks, communicate appropriately Formulate and deliver the technology roadmap. Project management and delivery Oversee the SDLC and STLC You should have experience with: Cross functional senior strategic leadership Hands on experience in virtualisation, network admin, Infrastructure, server maintenance Governance, Risk and Compliance Cyber Security management RAID logs ITIL, ITSM SDLC, STLC Agile methodology Project Management Performance reporting Desirable: Experience working in regulated environments Experience with ISO27001 This is an urgent role, please apply quoting reference AR(phone number removed) to be considered. IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Senior Security Installation & Commissioning Engineer (CCTV & Access Control) - £46,000-£55,000 - Full Time - North London About the role: Our client is a well-established security company on the lookout for an experienced Senior Security Installation & Commissioning Engineer to join their rapidly growing team. You will use your integrated security solutions knowledge such as access controls, biometric systems, CCTV and surveillance, remote monitoring and intruder alarms to operate autonomously across live client sites. Key responsibilities: Deliver high-quality installation, testing and system readiness across fire and security systems Configure, test and verify devices to ensure systems are operational, compliant and ready for handover Oversee and support system testing and commissioning, confirming equipment is correctly installed, powered and functioning as intended Diagnose and resolve installation and device-level technical issues, applying sound technical judgement Escalate system integration or networking issues to IT or specialist teams where required Act as the senior technical point of contact on site, maintaining clear and professional communication Supervise and support less experienced engineers on site, setting standards for quality, safety and best practice Maintain accurate installation, testing and handover documentation Ensure all works comply with British Standards, company procedures and health and safety requirements Contribute feedback and practical improvements to installation standards and overall delivery quality What's on offer? Monthly travel costs covered (Zones 1-2) Company phone, tools, uniform and PPE provided Fully funded, role-required certifications and training Employee ownership scheme (eligibility after 12 months' service) Paid on-call rota 20 days annual leave plus bank holidays

Fire and Security Engineer - Hampshire- £35,000- £40,000 Per Annum Fire and Security Engineer Package Overview: £35,000 - £40,000 Basic Salary + Overtime (Negotiable depending on experience) Full-Time, Permanent Monday to Friday Hours Area Covered: Hampshire & the Surrounding Areas Company Overview - Fire and Security Engineer Our Client are currently looking for a Fire and Security Engineer to join their highly valued team on a full-time, permanent basis. With many years' experience in the industry, they're entering another period of growth and are looking to expand their team due to customer demand. Fire and Security Engineer Role and Responsibilities: Installation, Service, Repair, Fault-finding & Maintenance of Fire Alarms, Intruder Alarms, CCTV & Access Control Systems Field based role, covering a number of sites Working on a range of brands of manufacturer Take responsibility for the overall quality of the work delivered Carry out effective communication with customers at all times Ensure tasks are completed efficiently Providing support to team members where required Fire and Security Engineer Skills and Experience Required : A full UK driving licence or equivalent (Essential) A drive and enthusiasm to grab hold of opportunities Ideally you will have at least 3 years' experience working within the Fire and Security Sector Considering applicants with all or single discipline providing you are willing to train Knowledge of a range of manufacturers Desirable qualificationsinclude: IPAF, CSCS/ ECS, FIA and/or City & Guilds A positive attitude and the ability to self-motivate is a must Benefits of this Fire and Security Engineer position include: Competitive basic salary of up to £40,000 per annum (Negotiable depending on experience) Company vehicle & fuel card Plenty of overtime available if wanted Opportunity to earn more money via the on-call rota Annual leave provided Pension scheme On-going training opportunities Travel Pay DON'T MISS OUT ON THIS GREAT OPPORTUNITY - APPLY NOW Get Staff acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.

2nd / 3rd Line Support Engineer (MSP) Location: Basingstoke Salary: £38,000 - £45,000 per annum We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team. This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement. The Role Providing high-quality technical support remotely and onsite Acting as an escalation point for complex support issues Delivering infrastructure and cloud projects from design through to implementation Configure, support, and maintain networks and firewalls Working closely with customers to understand technical challenges and provide effective solutions Carrying out site visits, system upgrades, and planned maintenance Producing clear technical documentation and handovers Required Experience & Skills Proven experience in a 2nd / 3rd Line role within an MSP Strong background supporting Windows Server and Microsoft 365 environments Experience with virtualisation technologies (VMware and/or Hyper-V) Solid understanding of networking and security, including firewalls and VPNs Familiarity with backup and business continuity solutions Confident communicator with excellent customer-facing skills Ability to manage multiple priorities and work effectively under pressure Full UK driving licence

Cyber Security EngineerUp to £58,000 plus excellent pension and holiday entitlementHybrid - 2 days on site - ManchesterAbout the Role I'm working with a Manchester-based public sector organisation who are seeking a cyber security engineer to work alongside security architects and project teams on exciting projects, implementations and designs.This role comes with excellent training and progression opportunities, and is therefore a great opportunity for someone looking to take their security engineering skillset into the projects, design and architecture space.The ideal candidate will have an understanding of architecture and secure by design principles, and will have experience implementing security controls and integrating security engineering best practices and into agile and DevOps processes. Key Responsibilities Working alongside security architects and project teams to assess designs, uncover potential risks, and integrate security best practice Taking responsibility for deploying security controls across projects and operational environments Configuring assets across a multi-cloud environment Converting architectural designs into practical actions and processes Integrating security into agile and DevSecOps processes Ensuring projects and designs are secure by design, and being actively involved in creating and implementing the controls to ensure this is the case Monitor emerging trends and technologies, evaluating their potential for future adoption within the security strategy. Apply foundational security principles to new technologies and unconventional scenarios while enabling organisational objectives. What We're Looking For SIEM/SOAR: Proficiency in SIEM concepts, data source integration, and creating SOAR runbooks. Security Stack : Hands-on with EDR, XDR, WAF, and email security solutions. Preferred Vendors: Experience with Crowdstrike, Palo Alto, and the Microsoft Defender suite is highly beneficial. Emerging Tech: Awareness of AI security risks and familiarity with DevSecOps practices. Infrastructure & System Security: Proficient in identifying and mitigating vulnerabilities within system hardware, software, and infrastructure components. Identity & Access Management (IAM): Practical expertise in PIM, PAM, RBAC, concepts and their real-world application. Network & Data Security: Proficiency in firewalls, encryption (data at rest and in transit), and how to defend against malware across enterprise services. Security Architecture & Design: Ability to translate high-level architectural designs into practical, low-level technical solutions while ensuring they are "secure by design". Cloud & Endpoint Security: Developing expertise in cloud technologies and securing diverse platforms including Windows, Linux, and macOS. M365: Experience in improving Secure Score and recommending securing products like SharePoint Online. Assurance: Experience in assuring deployments met security design. Package Up to £58,000 per annum 29 days annual leave excluding bank holidays 21% pension Career development opportunities and access to accredited qualifications Additional benefits available What to do now If you're interested in this opportunity, click apply and send an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

OT Cyber Consultant/EngineerInfrastructureHybrid: 1-2 days per week in Warwick and some site travel6 months+£640 per day In short: We require a strong, hands-on OT Cyber Engineer to join a global provider in infrastructure services. In full: Position Main Responsibilities: Report to the OT Security Operations Lead Contribute to the Digital Products and Solutions team in achieving goals and setting cyber security strategy. Assist in the delivery of cyber security projects by validating existing technical documentation. Lead deployment activities in OT environments, including configuring networks, remote access solutions, anti-malware, backup solutions and virtualization platforms. Provide customer cyber support and act as a point of contact for execution projects. Answer technical questions from Product Lines, including troubleshooting and solution listing. Write and perform training sessions for internal teams and customers. Support key business stakeholders in adopting new technologies. Develop and maintain technical partnerships with internal and external stakeholders or suppliers. Liaise with the internal ICS (Industrial Cyber Security) group on compliance and best practices. Support Cyber execution training and troubleshooting for Product Competence Centers. Maintain the cyber security lab in Warwickshire with monthly visits. Travel to customer sites globally (approx. 10% of the time). Typical Day Overview: A typical day may involve: Responding to cyber technical queries from sales teams or engineering teams Configuring network devices or security solutions Creating user guides for engineering teams to deploy cyber security solutions Preparing or delivering training sessions. Collaborating with stakeholders to review technical documentation Supporting engineers during project execution. Must have Relevant Skills and Experience: Hands-on competence as a control systems engineer or network engineer role, with knowledge of industrial applications preferably in energy or oil & gas. Hands-on competence with cyber security implementation in OT environments. Actual engineering hands-on competence of configuring & deploying security solutions. Hands-on competence with Backup Solutions and Anti-Malware solutions Good practical knowledge of industrial cyber regulations, especially IEC 62443. Strong attention to detail and high-quality deliverables. Hands-on competence of remote connection solutions used in industry. Hands-on competence configuring network switches and firewalls. Proven ability to write and manage technical documentation. Preferred certifications: GICSP or similar. Hands-on competence with virtualization platforms (e.g., VMware, Proxmox). Excellent interpersonal, verbal, and written communication skills for client-facing interactions. Candidates will ideally show evidence of the above in their CV in order to be considered.Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.