College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
Hartpury University and Collage
Gloucestershire, UK
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
22/11/2024
Full time
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
Hardware Engineer - up to 45,000+ benefits Winchester offices The Hardware Engineer joins a growing team who have seen a surge in Hardware support needs due to company growth and investment. The Hardware Engineer will provide hands-on hardware and device support, managing service desk tickets, resolving incidents, and ensuring SLAs and KPIs are met. The role involves close interaction with end users, internal IT teams, and third-party suppliers. Key Responsibilities Support and manage hardware refreshes, upgrades, and hardware-related support tickets Support laptops, desktops, mobile devices, printers, and peripherals Deploy and manage devices using Microsoft Intune and MDM solutions Build and maintain Windows and Android OS images for workstations and laptops. Assist with IT projects and escalated hardware issues Skills & Experience 3+ years' Hardware support / Device troubleshooting experience Strong knowledge of Windows 11, Android OS and Microsoft packages; O365, etc Experience with MDM platforms Confident communicator with strong customer service skills Desirable: Good understanding of Networking basics and troubleshooting Microsoft Intune and Azure AD Candidates applying must be commutable from their offices in near Winchester Hampshire and be eligible to work in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
04/03/2026
Full time
Hardware Engineer - up to 45,000+ benefits Winchester offices The Hardware Engineer joins a growing team who have seen a surge in Hardware support needs due to company growth and investment. The Hardware Engineer will provide hands-on hardware and device support, managing service desk tickets, resolving incidents, and ensuring SLAs and KPIs are met. The role involves close interaction with end users, internal IT teams, and third-party suppliers. Key Responsibilities Support and manage hardware refreshes, upgrades, and hardware-related support tickets Support laptops, desktops, mobile devices, printers, and peripherals Deploy and manage devices using Microsoft Intune and MDM solutions Build and maintain Windows and Android OS images for workstations and laptops. Assist with IT projects and escalated hardware issues Skills & Experience 3+ years' Hardware support / Device troubleshooting experience Strong knowledge of Windows 11, Android OS and Microsoft packages; O365, etc Experience with MDM platforms Confident communicator with strong customer service skills Desirable: Good understanding of Networking basics and troubleshooting Microsoft Intune and Azure AD Candidates applying must be commutable from their offices in near Winchester Hampshire and be eligible to work in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Join us as a Senior 3rd Line Desktop Support Engineer, to help shape the future of our end user technology environment and ensure a resilient, secure, and scalable desktop service for colleagues across the organisation. This role acts as a senior point of technical authority within the 3rd Line support function, providing specialised guidance on escalated issue resolution, influencing engineering roadmaps, and strengthening stability and compliance across our desktop estate. To be successful as a Senior 3rd Line Desktop Support Engineer, you should have experience with: Advanced MS Intune and Group Policy configuration, including the ability to design, implement and optimise policies at scale. In depth knowledge of Windows Operating Systems (Win11) and associated security tooling such as desktop anti virus and encryption technologies. Practical experience with M365 services, including proficient use of Microsoft Defender for Endpoint (MDE). Advanced device performance monitoring and diagnostic capabilities, with the ability to identify systemic issues and recommend improvements. Some other highly valued skills may include: Working knowledge of MacOS, enabling support across a diverse endpoint landscape. Solid understanding of laptop/desktop hardware configuration and troubleshooting. Familiarity with ITIL processes and the ability to apply industry standard service practices in an enterprise environment. You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job specific technical skills. This role will be based in Knutsford. Purpose of the role To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
04/03/2026
Full time
Join us as a Senior 3rd Line Desktop Support Engineer, to help shape the future of our end user technology environment and ensure a resilient, secure, and scalable desktop service for colleagues across the organisation. This role acts as a senior point of technical authority within the 3rd Line support function, providing specialised guidance on escalated issue resolution, influencing engineering roadmaps, and strengthening stability and compliance across our desktop estate. To be successful as a Senior 3rd Line Desktop Support Engineer, you should have experience with: Advanced MS Intune and Group Policy configuration, including the ability to design, implement and optimise policies at scale. In depth knowledge of Windows Operating Systems (Win11) and associated security tooling such as desktop anti virus and encryption technologies. Practical experience with M365 services, including proficient use of Microsoft Defender for Endpoint (MDE). Advanced device performance monitoring and diagnostic capabilities, with the ability to identify systemic issues and recommend improvements. Some other highly valued skills may include: Working knowledge of MacOS, enabling support across a diverse endpoint landscape. Solid understanding of laptop/desktop hardware configuration and troubleshooting. Familiarity with ITIL processes and the ability to apply industry standard service practices in an enterprise environment. You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job specific technical skills. This role will be based in Knutsford. Purpose of the role To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
IT Specialist - 1st/2nd Line Support Scunthorpe On-site Permanent 28,000+ excellent benefits We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe. This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service. The Role As part of the IT team, you will: Provide 1st and 2nd Line IT Support to site users Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019 Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy) Maintain and administer Active Directory and Microsoft 365 / Office 365 Support backup technologies and infrastructure systems Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones) Manage tickets via Jira Service Desk , ensuring SLAs are met Escalate complex issues where required What We're Looking For Proven experience in 2nd Line Support / IT Support Engineer role Strong knowledge of Windows 10 and Windows Server environments Experience with Cisco switching or networking (CCNA / Network+ desirable) Understanding of DNS, DHCP, Group Policy and core infrastructure technologies Experience supporting hardware, printers and user devices Excellent communication and problem-solving skills Desirable Firewall technologies Hyperconverged infrastructure Experience in a manufacturing or site-based environment Why Apply? Broad technical exposure across infrastructure and networking Hands-on role with real ownership of incidents Opportunity to develop networking and infrastructure expertise If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in Scunthorpe we would love to hear from you. Apply today! INDSR
03/03/2026
Full time
IT Specialist - 1st/2nd Line Support Scunthorpe On-site Permanent 28,000+ excellent benefits We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe. This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service. The Role As part of the IT team, you will: Provide 1st and 2nd Line IT Support to site users Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019 Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy) Maintain and administer Active Directory and Microsoft 365 / Office 365 Support backup technologies and infrastructure systems Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones) Manage tickets via Jira Service Desk , ensuring SLAs are met Escalate complex issues where required What We're Looking For Proven experience in 2nd Line Support / IT Support Engineer role Strong knowledge of Windows 10 and Windows Server environments Experience with Cisco switching or networking (CCNA / Network+ desirable) Understanding of DNS, DHCP, Group Policy and core infrastructure technologies Experience supporting hardware, printers and user devices Excellent communication and problem-solving skills Desirable Firewall technologies Hyperconverged infrastructure Experience in a manufacturing or site-based environment Why Apply? Broad technical exposure across infrastructure and networking Hands-on role with real ownership of incidents Opportunity to develop networking and infrastructure expertise If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in Scunthorpe we would love to hear from you. Apply today! INDSR
Senior Server & Desktop Engineer 5 Days Onsite / Morden / £400 to £450 PD Inside IR 35 Our client, an enterprise corporation located in Morden, London is looking for a hands-on Senior Server & Desktop Engineer to join a growing IT team, playing a key role in maintaining, securing and evolving a complex Microsoft estate on a 3 / 6 month rolling contract. This is an excellent opportunity for someone who enjoys working across both server and end-user environments, solving complex problems and driving continuous improvement through automation and best practice. The Role You will be responsible for the design, administration and optimisation of core Microsoft infrastructure services. Working closely with internal teams and stakeholders, you'll ensure systems are secure, resilient and high performing.Key responsibilities include: Designing, administering and securing Active Directory environments (GPO, security hardening, troubleshooting) Managing Windows Server environments (builds, patching, upgrades and migrations) Supporting and engineering desktop environments (Windows 10/11, device management, imaging) Managing Group Policy , DNS and DHCP services Supporting hybrid identity environments using Azure AD / Entra ID Developing and maintaining PowerShell scripts to automate processes and improve efficiency Troubleshooting and resolving complex 2nd and 3rd line infrastructure issues Contributing to infrastructure improvement projects and migrations About You Industry experience within the public sector, council or local government is a must have Strong hands-on experience with Active Directory in complex environments is a must have Proven background supporting Windows Server estates is a must have Solid understanding of hybrid identity models (on-prem + Azure) is a must have Experience with desktop engineering and device lifecycle management Strong PowerShell scripting and automation skills Confident working at 3rd line level, resolving high-impact technical issues Proactive, detail-oriented and comfortable working both independently and within a team
03/03/2026
Contractor
Senior Server & Desktop Engineer 5 Days Onsite / Morden / £400 to £450 PD Inside IR 35 Our client, an enterprise corporation located in Morden, London is looking for a hands-on Senior Server & Desktop Engineer to join a growing IT team, playing a key role in maintaining, securing and evolving a complex Microsoft estate on a 3 / 6 month rolling contract. This is an excellent opportunity for someone who enjoys working across both server and end-user environments, solving complex problems and driving continuous improvement through automation and best practice. The Role You will be responsible for the design, administration and optimisation of core Microsoft infrastructure services. Working closely with internal teams and stakeholders, you'll ensure systems are secure, resilient and high performing.Key responsibilities include: Designing, administering and securing Active Directory environments (GPO, security hardening, troubleshooting) Managing Windows Server environments (builds, patching, upgrades and migrations) Supporting and engineering desktop environments (Windows 10/11, device management, imaging) Managing Group Policy , DNS and DHCP services Supporting hybrid identity environments using Azure AD / Entra ID Developing and maintaining PowerShell scripts to automate processes and improve efficiency Troubleshooting and resolving complex 2nd and 3rd line infrastructure issues Contributing to infrastructure improvement projects and migrations About You Industry experience within the public sector, council or local government is a must have Strong hands-on experience with Active Directory in complex environments is a must have Proven background supporting Windows Server estates is a must have Solid understanding of hybrid identity models (on-prem + Azure) is a must have Experience with desktop engineering and device lifecycle management Strong PowerShell scripting and automation skills Confident working at 3rd line level, resolving high-impact technical issues Proactive, detail-oriented and comfortable working both independently and within a team
Pure Resourcing Solutions
Cambridge, Cambridgeshire
I'm excited to be recruiting for a Senior IT Support Technician on behalf of a well-established and ambitious Managed Service Provider.This role offers a challenging environment with plenty of opportunities to learn new products and skills; perfect for an experienced Technician looking to advance their career. You'll have the opportunity to work with the latest Microsoft technologies, supporting a diverse range of customer systems. Key Responsibilities: Provide advanced support for Microsoft 365 and Windows 10/11 across client networks. Analyse and diagnose complex support issues, providing solutions to customers efficiently. Communicate effectively via telephone and email, ensuring excellent customer service. Provide high-quality remote and on-site support to customers as required. About You: Minimum 2 years of experience in 1st, 2nd, or 3rd line support within an MSP or fast-paced helpdesk environment. Strong working knowledge of Microsoft Exchange, Teams, SharePoint, and Intune. Flexibility to work early (6:30 to 15:30) and/or late (12:00 to 21:00) shifts when needed. A clean driving licence for occasional on-site visits. Strong technical understanding of Microsoft technologies and cloud solutions. Next Steps: Apply now!
03/03/2026
Full time
I'm excited to be recruiting for a Senior IT Support Technician on behalf of a well-established and ambitious Managed Service Provider.This role offers a challenging environment with plenty of opportunities to learn new products and skills; perfect for an experienced Technician looking to advance their career. You'll have the opportunity to work with the latest Microsoft technologies, supporting a diverse range of customer systems. Key Responsibilities: Provide advanced support for Microsoft 365 and Windows 10/11 across client networks. Analyse and diagnose complex support issues, providing solutions to customers efficiently. Communicate effectively via telephone and email, ensuring excellent customer service. Provide high-quality remote and on-site support to customers as required. About You: Minimum 2 years of experience in 1st, 2nd, or 3rd line support within an MSP or fast-paced helpdesk environment. Strong working knowledge of Microsoft Exchange, Teams, SharePoint, and Intune. Flexibility to work early (6:30 to 15:30) and/or late (12:00 to 21:00) shifts when needed. A clean driving licence for occasional on-site visits. Strong technical understanding of Microsoft technologies and cloud solutions. Next Steps: Apply now!
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
03/03/2026
Full time
2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
1st / 2nd Line engineer - 5 days onsite We are looking for an experienced 2nd Line engineer to join our client on a permanent basis 5 days a week onsite. Key Skills High level of 1st / 2nd line IT support skills and very strong troubleshooting skills Managed Service provider or demonstrable experience in a similar role providing desk-side and remote support to users with varying degrees of computer literacy Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets) Proven knowledge and demonstrated experience in the operation & administration of Google Workspace. Experience with Microsoft 365 would also be an advantage Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent Strong knowledge of Windows 10 and MAC operating systems Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
03/03/2026
Full time
1st / 2nd Line engineer - 5 days onsite We are looking for an experienced 2nd Line engineer to join our client on a permanent basis 5 days a week onsite. Key Skills High level of 1st / 2nd line IT support skills and very strong troubleshooting skills Managed Service provider or demonstrable experience in a similar role providing desk-side and remote support to users with varying degrees of computer literacy Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets) Proven knowledge and demonstrated experience in the operation & administration of Google Workspace. Experience with Microsoft 365 would also be an advantage Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent Strong knowledge of Windows 10 and MAC operating systems Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Robert Half are recruiting for an experienced IT Support Engineer to support a market leading manufacturing organisation on an initial 3-month contract based in Marlow. Responsibilities: Provide hands-on 1st and 2nd line technical support across a busy manufacturing site. Act as the primary on-site escalation point for end-user issues, ensuring quick diagnosis and resolution. Troubleshoot and support Windows 10/11, Microsoft 365, Teams, and core business applications. Set up, configure, and maintain laptops, desktops, mobile devices, printers, and on-site hardware. Manage incidents through the ITSM system, ensuring accurate logging, prioritisation, and timely resolution. Support user onboarding and offboarding, including account creation, permissions, and access rights in Active Directory/M365. Deliver basic network troubleshooting, including connectivity checks, WiFi issues, DNS/DHCP awareness, and patching. Assist with local IT projects, hardware refreshes, and small-scale site improvements. Collaborate closely with the wider IT function, escalating complex issues to senior engineers or third-party providers where needed. Maintain strong communication with on-site users, delivering a high standard of customer service. Ensure IT equipment across the manufacturing floor remains operational, safe, and compliant. Experience: Proven background in IT Support, Service Desk, or Desktop Support with solid 1st/2nd line capability. Strong working knowledge of: Windows 10/11 Microsoft 365 / Office 365 Active Directory (password resets, group management) Teams Basic networking (DNS, DHCP, connectivity) Experience supporting users within manufacturing, industrial, or shop-floor environments is advantageous. Confident troubleshooting hardware faults and supporting device builds, imaging, and replacements. Ability to multitask and manage ticket queues in a fast-paced environment. Excellent communication skills with the ability to support non-technical users. Strong customer-focused approach and ability to work independently on-site. Contract Initial 3-month contract (with potential extension) Inside IR35 via Umbrella 4 days per week on-site in Marlow Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
03/03/2026
Contractor
Robert Half are recruiting for an experienced IT Support Engineer to support a market leading manufacturing organisation on an initial 3-month contract based in Marlow. Responsibilities: Provide hands-on 1st and 2nd line technical support across a busy manufacturing site. Act as the primary on-site escalation point for end-user issues, ensuring quick diagnosis and resolution. Troubleshoot and support Windows 10/11, Microsoft 365, Teams, and core business applications. Set up, configure, and maintain laptops, desktops, mobile devices, printers, and on-site hardware. Manage incidents through the ITSM system, ensuring accurate logging, prioritisation, and timely resolution. Support user onboarding and offboarding, including account creation, permissions, and access rights in Active Directory/M365. Deliver basic network troubleshooting, including connectivity checks, WiFi issues, DNS/DHCP awareness, and patching. Assist with local IT projects, hardware refreshes, and small-scale site improvements. Collaborate closely with the wider IT function, escalating complex issues to senior engineers or third-party providers where needed. Maintain strong communication with on-site users, delivering a high standard of customer service. Ensure IT equipment across the manufacturing floor remains operational, safe, and compliant. Experience: Proven background in IT Support, Service Desk, or Desktop Support with solid 1st/2nd line capability. Strong working knowledge of: Windows 10/11 Microsoft 365 / Office 365 Active Directory (password resets, group management) Teams Basic networking (DNS, DHCP, connectivity) Experience supporting users within manufacturing, industrial, or shop-floor environments is advantageous. Confident troubleshooting hardware faults and supporting device builds, imaging, and replacements. Ability to multitask and manage ticket queues in a fast-paced environment. Excellent communication skills with the ability to support non-technical users. Strong customer-focused approach and ability to work independently on-site. Contract Initial 3-month contract (with potential extension) Inside IR35 via Umbrella 4 days per week on-site in Marlow Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
The Role As an L1/L1.5 Technical Support Engineer , you will diagnose and resolve a variety of technical issues while maintaining high levels of customer satisfaction. You will work within the ITIL framework , managing the lifecycle of Incidents and Service Requests. Key Responsibilities Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy). Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix. User Administration: Manage account creations, password resets, and distribution lists via Active Directory and Office 365. Hardware & Mobility: Support and configure desktops, laptops, printers, and mobile devices (iOS/Android). Escalation: Identify complex issues and escalate to appropriate resolver groups while maintaining ownership of the user experience. Technical Skillset Must-Have: Active Directory, O365, Windows 10/11, VPN troubleshooting, and Citrix. Hardware: Proficiency in supporting laptops, tablets, and peripherals. Mobile: Experience with Mobile Device Management (MDM) and mobile OS. Advantageous: Knowledge of Infrastructure, Exchange, or Server technologies. Requirements Experience: 1-3 years in a Service Desk or Technical Support environment. Education: Any Graduate. Language: Native or C1-level English proficiency (CEFR). Soft Skills: Excellent communication, a natural aptitude for troubleshooting, and experience supporting US/UK-based customers. Flexibility: Ability to work in a 24x7 shift rotation . ITIL: Strong awareness of ITIL methodologies (Certification is a plus). Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
03/03/2026
Full time
The Role As an L1/L1.5 Technical Support Engineer , you will diagnose and resolve a variety of technical issues while maintaining high levels of customer satisfaction. You will work within the ITIL framework , managing the lifecycle of Incidents and Service Requests. Key Responsibilities Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy). Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix. User Administration: Manage account creations, password resets, and distribution lists via Active Directory and Office 365. Hardware & Mobility: Support and configure desktops, laptops, printers, and mobile devices (iOS/Android). Escalation: Identify complex issues and escalate to appropriate resolver groups while maintaining ownership of the user experience. Technical Skillset Must-Have: Active Directory, O365, Windows 10/11, VPN troubleshooting, and Citrix. Hardware: Proficiency in supporting laptops, tablets, and peripherals. Mobile: Experience with Mobile Device Management (MDM) and mobile OS. Advantageous: Knowledge of Infrastructure, Exchange, or Server technologies. Requirements Experience: 1-3 years in a Service Desk or Technical Support environment. Education: Any Graduate. Language: Native or C1-level English proficiency (CEFR). Soft Skills: Excellent communication, a natural aptitude for troubleshooting, and experience supporting US/UK-based customers. Flexibility: Ability to work in a 24x7 shift rotation . ITIL: Strong awareness of ITIL methodologies (Certification is a plus). Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
IT Service Desk Technician - Do support properly, not just quickly. £28,000 - £32,000 Basingstoke (Hybrid - 3 days onsite) You didn't get into IT to be measured by how fast you close tickets. You want to fix problems properly , understand the tech you're working with, and actually see the impact of what you do. You want modern tools, decent support from your manager, and the chance to build skills that move your career forward. That's exactly what this role offers. The role This is a hands-on IT Service Desk Technician position within a modern Microsoft environment. You'll be supporting users day to day, but with the time, tools, and backing to do the job well. Three days a week onsite in Basingstoke means you'll build real relationships with users and teammates. Two days from home gives you breathing space and balance. No micromanagement. No ticket-churn culture. No being left to sink or swim. What you'll be working with You'll support users across a modern M365 stack , including: Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Windows 10 & 11 Intune and Autopilot for device provisioning and management Remote support and ticketing tools that actually help you do the job You'll handle a mix of 1st line and early 2nd line support , with clear escalation routes when things get complex. You'll also get exposure to project work and rollouts when changes are happening. What you'll be doing Being the first point of contact for IT support queries via phone, email, and tickets Troubleshooting Windows and M365 issues with confidence Provisioning and supporting devices using Intune and Autopilot Escalating issues when needed - without blame or politics Keeping documentation accurate and up to date Communicating clearly with users who just want IT to work What will help you succeed At least a year's experience in a service desk or IT support role Confidence supporting Windows 10/11 and Microsoft 365 Experience using ticketing systems and remote support tools The ability to explain technical issues in plain English A genuine interest in learning and improving your technical skillset Nice to have (but not essential): Exposure to Intune or Autopilot Basic networking knowledge Microsoft or CompTIA certifications Why this role stands out This is a role where you're seen and supported , not lost in a queue. You'll work with up-to-date Microsoft technology, learn modern endpoint management properly, and build experience that takes you beyond password resets. If you're ready to move on from being "just another ticket", this is a solid next step. Interested? Send your CV to bob . com and let's have a confidential chat.
03/03/2026
Full time
IT Service Desk Technician - Do support properly, not just quickly. £28,000 - £32,000 Basingstoke (Hybrid - 3 days onsite) You didn't get into IT to be measured by how fast you close tickets. You want to fix problems properly , understand the tech you're working with, and actually see the impact of what you do. You want modern tools, decent support from your manager, and the chance to build skills that move your career forward. That's exactly what this role offers. The role This is a hands-on IT Service Desk Technician position within a modern Microsoft environment. You'll be supporting users day to day, but with the time, tools, and backing to do the job well. Three days a week onsite in Basingstoke means you'll build real relationships with users and teammates. Two days from home gives you breathing space and balance. No micromanagement. No ticket-churn culture. No being left to sink or swim. What you'll be working with You'll support users across a modern M365 stack , including: Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Windows 10 & 11 Intune and Autopilot for device provisioning and management Remote support and ticketing tools that actually help you do the job You'll handle a mix of 1st line and early 2nd line support , with clear escalation routes when things get complex. You'll also get exposure to project work and rollouts when changes are happening. What you'll be doing Being the first point of contact for IT support queries via phone, email, and tickets Troubleshooting Windows and M365 issues with confidence Provisioning and supporting devices using Intune and Autopilot Escalating issues when needed - without blame or politics Keeping documentation accurate and up to date Communicating clearly with users who just want IT to work What will help you succeed At least a year's experience in a service desk or IT support role Confidence supporting Windows 10/11 and Microsoft 365 Experience using ticketing systems and remote support tools The ability to explain technical issues in plain English A genuine interest in learning and improving your technical skillset Nice to have (but not essential): Exposure to Intune or Autopilot Basic networking knowledge Microsoft or CompTIA certifications Why this role stands out This is a role where you're seen and supported , not lost in a queue. You'll work with up-to-date Microsoft technology, learn modern endpoint management properly, and build experience that takes you beyond password resets. If you're ready to move on from being "just another ticket", this is a solid next step. Interested? Send your CV to bob . com and let's have a confidential chat.
Role: IT Analyst - Manchester (Office-Based) - £27,000-£30,000 Full time office-based role in North Manchester, with occasional travel Salary: £27,000 - £30,000 per annum ? Reporting to: Senior IT Analyst About the Company We are a leading organisation specialising in secure and sustainable end-of-life IT asset management. We work to the highest data security standards while focusing on reuse, sustainability, and value recovery. Our services support everything from large-scale device refresh projects to cloud migration and secure disposal services. Our Mission We are passionate about delivering social value through technology - giving second life to IT equipment and creating opportunities for people across our communities. The Team You'll join a small, friendly IT team supporting two UK sites. You'll work closely with senior technical leadership while having the space and support to develop your skills. The business is currently undergoing a major system transformation, offering exposure to new platforms, cloud technologies, and modern tooling.We actively support professional development, including funded learning pathways and apprenticeships. Role Overview You will act as the first point of contact for internal IT support, ensuring employees receive timely and effective technical assistance. Key Responsibilities Provide technical support via phone, email, and in person Log and manage incidents through the IT service management system Monitor and maintain business systems, networks, and applications Support IT compliance standards (ISO27001 and Cyber Essentials) Identify recurring issues and help develop proactive solutions What We're Looking For Solid understanding of IT support environments including helpdesk ticketing, networking, Windows 11, Microsoft 365, Meraki, access control systems, asset management tools, Azure, and Windows Server Strong problem-solving skills with ownership of issues end-to-end Customer-focused approach with excellent communication skills Team player with strong organisational skills Eagerness to learn and develop within IT
03/03/2026
Full time
Role: IT Analyst - Manchester (Office-Based) - £27,000-£30,000 Full time office-based role in North Manchester, with occasional travel Salary: £27,000 - £30,000 per annum ? Reporting to: Senior IT Analyst About the Company We are a leading organisation specialising in secure and sustainable end-of-life IT asset management. We work to the highest data security standards while focusing on reuse, sustainability, and value recovery. Our services support everything from large-scale device refresh projects to cloud migration and secure disposal services. Our Mission We are passionate about delivering social value through technology - giving second life to IT equipment and creating opportunities for people across our communities. The Team You'll join a small, friendly IT team supporting two UK sites. You'll work closely with senior technical leadership while having the space and support to develop your skills. The business is currently undergoing a major system transformation, offering exposure to new platforms, cloud technologies, and modern tooling.We actively support professional development, including funded learning pathways and apprenticeships. Role Overview You will act as the first point of contact for internal IT support, ensuring employees receive timely and effective technical assistance. Key Responsibilities Provide technical support via phone, email, and in person Log and manage incidents through the IT service management system Monitor and maintain business systems, networks, and applications Support IT compliance standards (ISO27001 and Cyber Essentials) Identify recurring issues and help develop proactive solutions What We're Looking For Solid understanding of IT support environments including helpdesk ticketing, networking, Windows 11, Microsoft 365, Meraki, access control systems, asset management tools, Azure, and Windows Server Strong problem-solving skills with ownership of issues end-to-end Customer-focused approach with excellent communication skills Team player with strong organisational skills Eagerness to learn and develop within IT
Ready to move past "have you tried turning it off and on again?"If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for.This is a 1st Line Support role inside a large, well-established enterprise where you're trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn.You'll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility.You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group wide IT projects and access to multiple training courses to keep developing. What you'll need: You don't need to know everything - but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup: It's an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week). Why join? This is a role for someone who wants to grow, not stagnate.You'll be joining an organisation that invests heavily in training, promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologistsBig Red Recruitment are working on the role exclusively and If you feel like this, is you then apply ASAP as we have interview slots available!
03/03/2026
Full time
Ready to move past "have you tried turning it off and on again?"If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for.This is a 1st Line Support role inside a large, well-established enterprise where you're trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn.You'll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility.You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group wide IT projects and access to multiple training courses to keep developing. What you'll need: You don't need to know everything - but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup: It's an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week). Why join? This is a role for someone who wants to grow, not stagnate.You'll be joining an organisation that invests heavily in training, promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologistsBig Red Recruitment are working on the role exclusively and If you feel like this, is you then apply ASAP as we have interview slots available!
Job Title: 2nd Line IT Support Engineer - MSP Location: Sheffield (office based, with occasional client visits) Salary: £26,000 to £30,000 depending on experience Hours: Monday to Friday, 9.00am to 5.30pm Contract: Full-time, permanent If you're working in an MSP and enjoy getting stuck into technical issues properly, this role offers the chance to step into a solid 2nd line position with real responsibility and support around you.We're supporting an established managed services provider in Sheffield who look after a varied client base across commercial and third sector environments. They're growing steadily and are now looking to add an experienced 2nd Line MSP Support Engineer to strengthen their service desk.This is an office-based role where you'll take ownership of escalated tickets, work across client infrastructure, and help keep services running smoothly. You won't be firefighting all day or constantly travelling. Instead, you'll be trusted to manage your workload, supported by a capable team and clear processes. What you'll be doing: Taking ownership of 2nd line support tickets and seeing them through to resolution. Troubleshooting issues across Windows Server, Microsoft 365 and client infrastructure. Supporting user environments, servers, backups and connectivity. Responding to alerts raised by monitoring systems. Providing remote support and attending client sites when required. Documenting fixes and solutions clearly for future reference. Working closely with other engineers to resolve complex or recurring issues. What we're looking for: Previous experience in an MSP or managed services environment. Strong troubleshooting skills across Windows 11 and Windows Server. Good working knowledge of Microsoft 365, Exchange and Active Directory. Understanding of networking fundamentals including DNS, DHCP, TCP/IP and VPNs. Confident supporting users remotely and explaining issues clearly. Organised, methodical and comfortable managing multiple tickets. Full UK driving licence and access to a vehicle. Certifications are welcome but not essential. Training and development are actively supported. What's on offer: Salary between £26,000 and £30,000 depending on experience. 21 days holiday plus bank holidays, increasing with service. An extra day off for your birthday. Westfield Health scheme after one year. Two protected hours each week for training and development. Paid Microsoft exams and access to external training. Modern offices with free parking. Regular team meetings, socials and development days. A supportive MSP environment where engineers are trusted and listened to. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer.Applicants must have the right to work in the UK. Sponsorship is not available.We respond to all applications and shortlisted candidates will be contacted to discuss next steps before any details are shared.
03/03/2026
Full time
Job Title: 2nd Line IT Support Engineer - MSP Location: Sheffield (office based, with occasional client visits) Salary: £26,000 to £30,000 depending on experience Hours: Monday to Friday, 9.00am to 5.30pm Contract: Full-time, permanent If you're working in an MSP and enjoy getting stuck into technical issues properly, this role offers the chance to step into a solid 2nd line position with real responsibility and support around you.We're supporting an established managed services provider in Sheffield who look after a varied client base across commercial and third sector environments. They're growing steadily and are now looking to add an experienced 2nd Line MSP Support Engineer to strengthen their service desk.This is an office-based role where you'll take ownership of escalated tickets, work across client infrastructure, and help keep services running smoothly. You won't be firefighting all day or constantly travelling. Instead, you'll be trusted to manage your workload, supported by a capable team and clear processes. What you'll be doing: Taking ownership of 2nd line support tickets and seeing them through to resolution. Troubleshooting issues across Windows Server, Microsoft 365 and client infrastructure. Supporting user environments, servers, backups and connectivity. Responding to alerts raised by monitoring systems. Providing remote support and attending client sites when required. Documenting fixes and solutions clearly for future reference. Working closely with other engineers to resolve complex or recurring issues. What we're looking for: Previous experience in an MSP or managed services environment. Strong troubleshooting skills across Windows 11 and Windows Server. Good working knowledge of Microsoft 365, Exchange and Active Directory. Understanding of networking fundamentals including DNS, DHCP, TCP/IP and VPNs. Confident supporting users remotely and explaining issues clearly. Organised, methodical and comfortable managing multiple tickets. Full UK driving licence and access to a vehicle. Certifications are welcome but not essential. Training and development are actively supported. What's on offer: Salary between £26,000 and £30,000 depending on experience. 21 days holiday plus bank holidays, increasing with service. An extra day off for your birthday. Westfield Health scheme after one year. Two protected hours each week for training and development. Paid Microsoft exams and access to external training. Modern offices with free parking. Regular team meetings, socials and development days. A supportive MSP environment where engineers are trusted and listened to. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer.Applicants must have the right to work in the UK. Sponsorship is not available.We respond to all applications and shortlisted candidates will be contacted to discuss next steps before any details are shared.
Role: 2nd Line IT Support Engineer (MSP) Location: Milton Keynes Salary: Up to £35,000 Type: Full-time, Permanent Our client is a growing Managed Service Provider looking for a capable and customer-focused 2nd Line IT Support Engineer to join the technical team. This is a hands-on role for someone who enjoys solving problems, working across multiple client environments, and stepping up when things get complex. What you'll be doing Providing 2nd line support to a wide range of MSP clients Troubleshooting escalated issues from 1st line across desktop, server, and network environments Managing and resolving incidents and service requests via the ticketing system Supporting Microsoft 365 (Exchange Online, SharePoint, Teams, Azure AD) Diagnosing and resolving Windows Server and Active Directory issues Assisting with onboarding/offboarding of users and devices Supporting backups, antivirus, patching, and monitoring tools Contributing to documentation and knowledge base articles Working closely with 3rd line engineers on complex issues and projects What we're looking for Previous experience in a 2nd line support role within an MSP (or similar fast-paced environment) Strong knowledge of: Windows 10/11 & Windows Server Active Directory & Group Policy Microsoft 365 & Azure AD Networking fundamentals (DNS, DHCP, TCP/IP, VLANs) Experience with RMM and ticketing systems Excellent troubleshooting and customer service skills Ability to manage workload and prioritise tickets effectively Nice to have (but not essential) Azure or Intune experience Firewall and networking hardware exposure (e.g. Sophos, FortiGate, Meraki) MSP toolsets (e.g. ConnectWise, Autotask, Datto, Ninja, HaloPSA) Microsoft or vendor certifications What you'll get Competitive salary with regular reviews Training budget and certification support Clear progression path into 3rd line or project work Friendly, supportive team environment If you're a proactive 2nd line engineer who enjoys variety, responsibility, and working with modern tech, we'd love to hear from you.
03/03/2026
Full time
Role: 2nd Line IT Support Engineer (MSP) Location: Milton Keynes Salary: Up to £35,000 Type: Full-time, Permanent Our client is a growing Managed Service Provider looking for a capable and customer-focused 2nd Line IT Support Engineer to join the technical team. This is a hands-on role for someone who enjoys solving problems, working across multiple client environments, and stepping up when things get complex. What you'll be doing Providing 2nd line support to a wide range of MSP clients Troubleshooting escalated issues from 1st line across desktop, server, and network environments Managing and resolving incidents and service requests via the ticketing system Supporting Microsoft 365 (Exchange Online, SharePoint, Teams, Azure AD) Diagnosing and resolving Windows Server and Active Directory issues Assisting with onboarding/offboarding of users and devices Supporting backups, antivirus, patching, and monitoring tools Contributing to documentation and knowledge base articles Working closely with 3rd line engineers on complex issues and projects What we're looking for Previous experience in a 2nd line support role within an MSP (or similar fast-paced environment) Strong knowledge of: Windows 10/11 & Windows Server Active Directory & Group Policy Microsoft 365 & Azure AD Networking fundamentals (DNS, DHCP, TCP/IP, VLANs) Experience with RMM and ticketing systems Excellent troubleshooting and customer service skills Ability to manage workload and prioritise tickets effectively Nice to have (but not essential) Azure or Intune experience Firewall and networking hardware exposure (e.g. Sophos, FortiGate, Meraki) MSP toolsets (e.g. ConnectWise, Autotask, Datto, Ninja, HaloPSA) Microsoft or vendor certifications What you'll get Competitive salary with regular reviews Training budget and certification support Clear progression path into 3rd line or project work Friendly, supportive team environment If you're a proactive 2nd line engineer who enjoys variety, responsibility, and working with modern tech, we'd love to hear from you.
IT Service Desk Analyst - 1st / 2nd line - Nottingham - Hybrid Working IT Service Desk Analyst with strong experience in an IT helpdesk or service desk support role is required by a leading company in Nottingham. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and to contribute to the team by providing excellent IT support. Experience required: Minimum 6+ months experience in a similar 1st/2nd line IT support role. Working with helpdesk software, MS Office 365 & Windows 11 Excellent understanding of various systems and a passion for learning about new and upcoming technology and software Ability to find solutions and assist staff at all levels Excellent communication skills Ability to prioritise tasks and deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1st / 2nd Line IT Support via phone / email / service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely and on-premises Roll out software centrally and manually Offer user laptop health checks Adhere to firm wide security standards Managing all tasks via the helpdesk system Review ticket trends with the line manager and identify recurring issues Support team and firm with ad-hoc and project IT tasks My client is a leading professional services company and is currently undergoing expansion. They are looking for the right candidate to grow into this role and progress. They are looking to pay a starting salary of £27,000 - £32,000 + benefits. The role also offers Hybrid working, so 2/3 days in the office, the rest working from home. To apply press apply now or send your CV to . com Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
03/03/2026
Full time
IT Service Desk Analyst - 1st / 2nd line - Nottingham - Hybrid Working IT Service Desk Analyst with strong experience in an IT helpdesk or service desk support role is required by a leading company in Nottingham. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and to contribute to the team by providing excellent IT support. Experience required: Minimum 6+ months experience in a similar 1st/2nd line IT support role. Working with helpdesk software, MS Office 365 & Windows 11 Excellent understanding of various systems and a passion for learning about new and upcoming technology and software Ability to find solutions and assist staff at all levels Excellent communication skills Ability to prioritise tasks and deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1st / 2nd Line IT Support via phone / email / service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely and on-premises Roll out software centrally and manually Offer user laptop health checks Adhere to firm wide security standards Managing all tasks via the helpdesk system Review ticket trends with the line manager and identify recurring issues Support team and firm with ad-hoc and project IT tasks My client is a leading professional services company and is currently undergoing expansion. They are looking for the right candidate to grow into this role and progress. They are looking to pay a starting salary of £27,000 - £32,000 + benefits. The role also offers Hybrid working, so 2/3 days in the office, the rest working from home. To apply press apply now or send your CV to . com Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
EAC Consulting Group
Milton Keynes, Buckinghamshire
IT Support Engineer Milton Keynes Up to £32,000 I am recruiting for an IT Support Engineer on behalf of my client based in Milton Keynes. This is an excellent opportunity for a technically capable and customer-driven support professional who enjoys solving problems and working across a varied client base. The position is primarily service desk focused (around 80%), delivering remote and telephone-based support, with approximately 20% of your time spent visiting client sites when hands-on assistance is required. The Opportunity You will play an important role within the support function, acting as a key contact for technical queries and incidents. The role covers a broad range of technologies including Microsoft 365, Windows environments, networking infrastructure, and hosted telephony platforms. This position would suit someone with previous 1st and 2nd line experience who is confident working independently, managing their own ticket queue, and delivering excellent customer service. Key Responsibilities Remote & Service Desk Support Provide responsive technical assistance via phone and remote access tools Take ownership of support tickets from initial logging through to resolution Troubleshoot and resolve issues across desktop, cloud, and collaboration platforms Support users with Microsoft 365 applications, email configuration, user accounts, and permissions Assist with device builds, system configuration, and general IT troubleshooting Escalate more complex issues appropriately while maintaining communication with the customer Ensure tickets are updated clearly and meet agreed service levels Client Site Visits Attend customer premises when physical intervention is required Install and configure new hardware including PCs, laptops, and peripherals Carry out equipment replacements and troubleshooting Support workstation rollouts, onboarding of new users, and technology refresh projects Provide basic on-site network troubleshooting when necessary Infrastructure & Telephony Support Assist with support of networking equipment including wired and wireless environments Troubleshoot connectivity and Wi-Fi related issues Provide user-level support for hosted VoIP systems, including handset setup and configuration Documentation & Continuous Improvement Maintain accurate and thorough ticket notes Follow established operational procedures Contribute to improving internal documentation and knowledge sharing What We're Looking For Essential Experience Experience in a 1st or 2nd Line IT Support role Strong knowledge of Microsoft 365 and Windows 11 environments Confident supporting users remotely and over the phone Understanding of networking basics such as LAN, WAN, and wireless connectivity Excellent communication skills and a professional approach to customer service Ability to prioritise and manage multiple tasks effectively Desirable Experience Previous experience within an MSP environment Exposure to cloud-managed networking solutions Experience supporting VoIP platforms Relevant technical certifications or a willingness to work towards them What's on Offer Salary up to £32,000 Varied and hands-on role across multiple technologies Opportunities for professional development and progression Supportive working environment
03/03/2026
Full time
IT Support Engineer Milton Keynes Up to £32,000 I am recruiting for an IT Support Engineer on behalf of my client based in Milton Keynes. This is an excellent opportunity for a technically capable and customer-driven support professional who enjoys solving problems and working across a varied client base. The position is primarily service desk focused (around 80%), delivering remote and telephone-based support, with approximately 20% of your time spent visiting client sites when hands-on assistance is required. The Opportunity You will play an important role within the support function, acting as a key contact for technical queries and incidents. The role covers a broad range of technologies including Microsoft 365, Windows environments, networking infrastructure, and hosted telephony platforms. This position would suit someone with previous 1st and 2nd line experience who is confident working independently, managing their own ticket queue, and delivering excellent customer service. Key Responsibilities Remote & Service Desk Support Provide responsive technical assistance via phone and remote access tools Take ownership of support tickets from initial logging through to resolution Troubleshoot and resolve issues across desktop, cloud, and collaboration platforms Support users with Microsoft 365 applications, email configuration, user accounts, and permissions Assist with device builds, system configuration, and general IT troubleshooting Escalate more complex issues appropriately while maintaining communication with the customer Ensure tickets are updated clearly and meet agreed service levels Client Site Visits Attend customer premises when physical intervention is required Install and configure new hardware including PCs, laptops, and peripherals Carry out equipment replacements and troubleshooting Support workstation rollouts, onboarding of new users, and technology refresh projects Provide basic on-site network troubleshooting when necessary Infrastructure & Telephony Support Assist with support of networking equipment including wired and wireless environments Troubleshoot connectivity and Wi-Fi related issues Provide user-level support for hosted VoIP systems, including handset setup and configuration Documentation & Continuous Improvement Maintain accurate and thorough ticket notes Follow established operational procedures Contribute to improving internal documentation and knowledge sharing What We're Looking For Essential Experience Experience in a 1st or 2nd Line IT Support role Strong knowledge of Microsoft 365 and Windows 11 environments Confident supporting users remotely and over the phone Understanding of networking basics such as LAN, WAN, and wireless connectivity Excellent communication skills and a professional approach to customer service Ability to prioritise and manage multiple tasks effectively Desirable Experience Previous experience within an MSP environment Exposure to cloud-managed networking solutions Experience supporting VoIP platforms Relevant technical certifications or a willingness to work towards them What's on Offer Salary up to £32,000 Varied and hands-on role across multiple technologies Opportunities for professional development and progression Supportive working environment
Infrastructure Support Manager Remote options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future-proof the EMEA Service Desk model. Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. Act as a bridge between business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows 10/11 Client Support expertise Personal Attributes Experienced in working within truly international teams Strong soft skills and emotional intelligence Calm under pressure; resilient in high-intensity situations Proactive , pragmatic, and solutions-oriented Outstanding communication skills Flexible, adaptable, and driven Ability to explain complex technical issues in clear, business-friendly terms Infrastructure Support Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
03/03/2026
Full time
Infrastructure Support Manager Remote options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future-proof the EMEA Service Desk model. Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. Act as a bridge between business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows 10/11 Client Support expertise Personal Attributes Experienced in working within truly international teams Strong soft skills and emotional intelligence Calm under pressure; resilient in high-intensity situations Proactive , pragmatic, and solutions-oriented Outstanding communication skills Flexible, adaptable, and driven Ability to explain complex technical issues in clear, business-friendly terms Infrastructure Support Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
IT Support Analyst - 1st / 2nd line - Spalding £27-32k DOE IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company with several offices across the East Midlands. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service. Experience required: Minimum 6+ months experience in a similar 1st/2nd line IT support role. Working with helpdesk software, MS Office 365 & Windows 11 Excellent understanding of various systems and a passion for learning about new and upcoming technology and software Ability to find solutions and assist staff at all levels Excellent communication skills Ability to prioritise tasks and deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1st / 2nd Line IT Support via phone / email / service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely and on-premises Roll out software centrally and manually Offer user laptop health checks Adhere to firm wide security standards Managing all tasks via the helpdesk system Review ticket trends with the line manager and identify recurring issues Support team and firm with ad-hoc and project IT tasks My client is a leading professional services company, currently undergoing expansion. They are looking for the right candidate to grow into this role and progress. They are looking to pay a starting salary of £27,000 - £32,000 + benefits. To apply press apply now or send your CV to faye com Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
03/03/2026
Full time
IT Support Analyst - 1st / 2nd line - Spalding £27-32k DOE IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company with several offices across the East Midlands. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service. Experience required: Minimum 6+ months experience in a similar 1st/2nd line IT support role. Working with helpdesk software, MS Office 365 & Windows 11 Excellent understanding of various systems and a passion for learning about new and upcoming technology and software Ability to find solutions and assist staff at all levels Excellent communication skills Ability to prioritise tasks and deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1st / 2nd Line IT Support via phone / email / service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely and on-premises Roll out software centrally and manually Offer user laptop health checks Adhere to firm wide security standards Managing all tasks via the helpdesk system Review ticket trends with the line manager and identify recurring issues Support team and firm with ad-hoc and project IT tasks My client is a leading professional services company, currently undergoing expansion. They are looking for the right candidate to grow into this role and progress. They are looking to pay a starting salary of £27,000 - £32,000 + benefits. To apply press apply now or send your CV to faye com Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
