£40,500 - £47,700 per year FTE (pro rata for part time) Permanent, Part time/job share (15 hours per week 0.4FTE) Hybrid working with regular travel to our London Bridge Office What the job involves As part of our Customer Engagement and Experience team, you ll play a key role in delivering an exceptional supporter experience, from ordering shop items and receiving fulfilment materials to ensuring Gift Aid contributions are processed accurately and securely. This job share role combines operational ownership, relationship management and compliance oversight. You ll be trusted to run essential day-to-day activity and improve the systems that sit behind them. You ll build and manage strong relationships with fulfilment suppliers, holding them accountable to KPIs and ensuring materials are delivered accurately and on time. You ll also manage the day-to-day running of our online shop, including product development, stock forecasting, supplier coordination and performance monitoring. You ll keep fulfilment operations running efficiently by identifying improvements, resolving bottlenecks and making sure teams across the charity have what they need. Alongside this, you ll take ownership of Gift Aid administration, ensuring claims are accurate, compliant with HMRC requirements and supported by clear audit trails. By monitoring Gift Aid performance, you ll analyse trends and recommend improvements, keeping internal teams informed and skilled in best practice. You ll also support Fundraising teams with compliance checks, offering guidance and helping to resolve any issues quickly and effectively. In addition, you ll oversee monthly stock reconciliations and financial reporting for shop activity, ensuring accuracy and supporting informed decision-making. You ll work closely with colleagues across digital, operations, marketing and customer experience to deliver a seamless, joined-up supporter journey. This is a varied and meaningful role where your work directly improves how supporters experience Prostate Cancer UK. Please note, internally this role is known as Gift Aid, Compliance and Fulfilment Manager. What we want from you We re looking for someone who enjoys improving processes, building strong relationships and getting things right first time. You ll thrive in this role if you re naturally organised, able to balance attention to detail with multiple moving parts and motivated by delivering an excellent supporter experience. You ll be solutions-focused and confident managing priorities, working with data to inform decisions and collaborating across teams to make things happen. You ll build strong relationships with both suppliers and internal teams and feel confident holding partners to account when needed. You ll be process-driven, always looking for simpler, smarter ways of working, and comfortable managing complex operational activity while keeping everything running smoothly. Strong attention to detail is essential, particularly when working at pace or with large volumes of data and multiple suppliers. You ll bring experience of forecasting, stock management and using insight to guide decisions, along with the ability to support, coach or motivate others, whether formally or informally. You ll need excellent communication skills to coordinate effectively with your job share partner, keeping each other aligned on tasks, responsibilities and priorities, and ensuring a seamless handover when needed. If this sounds like you, we d love to hear from you and see how you could help us make a real difference for our supporters! Why work with us? Every man needs to know about the most common cancer in men prostate cancer. It s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year. Prostate Cancer UK is the largest men s health charity in the UK. We have a simple ambition to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease. Work with us and you ll see your efforts pay off as we give men and their families the power to navigate prostate cancer. Our commitment to equity, diversity and inclusion At Prostate Cancer UK we re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally. We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change. How and where we work Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs. Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues. We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition. How to Apply Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you ll find everything you need to know about the role, how to apply, and what to include in your application. You can also download a copy of the job description and access the link to our careers portal to submit your application by visiting our website via the apply button. The closing date is Monday 6th April 2026. Applications must be submitted by 23:45 UK time. Interviews: By arrangement. Currently scheduled from Monday 20th April 2026. We re expecting the interviews for this role to be held online at our London Bridge office. There will be a two stage interview process for this role. Prostate Cancer UK is a registered charity in England and Wales () and in Scotland (SC039332). Registered company number .
19/03/2026
Full time
£40,500 - £47,700 per year FTE (pro rata for part time) Permanent, Part time/job share (15 hours per week 0.4FTE) Hybrid working with regular travel to our London Bridge Office What the job involves As part of our Customer Engagement and Experience team, you ll play a key role in delivering an exceptional supporter experience, from ordering shop items and receiving fulfilment materials to ensuring Gift Aid contributions are processed accurately and securely. This job share role combines operational ownership, relationship management and compliance oversight. You ll be trusted to run essential day-to-day activity and improve the systems that sit behind them. You ll build and manage strong relationships with fulfilment suppliers, holding them accountable to KPIs and ensuring materials are delivered accurately and on time. You ll also manage the day-to-day running of our online shop, including product development, stock forecasting, supplier coordination and performance monitoring. You ll keep fulfilment operations running efficiently by identifying improvements, resolving bottlenecks and making sure teams across the charity have what they need. Alongside this, you ll take ownership of Gift Aid administration, ensuring claims are accurate, compliant with HMRC requirements and supported by clear audit trails. By monitoring Gift Aid performance, you ll analyse trends and recommend improvements, keeping internal teams informed and skilled in best practice. You ll also support Fundraising teams with compliance checks, offering guidance and helping to resolve any issues quickly and effectively. In addition, you ll oversee monthly stock reconciliations and financial reporting for shop activity, ensuring accuracy and supporting informed decision-making. You ll work closely with colleagues across digital, operations, marketing and customer experience to deliver a seamless, joined-up supporter journey. This is a varied and meaningful role where your work directly improves how supporters experience Prostate Cancer UK. Please note, internally this role is known as Gift Aid, Compliance and Fulfilment Manager. What we want from you We re looking for someone who enjoys improving processes, building strong relationships and getting things right first time. You ll thrive in this role if you re naturally organised, able to balance attention to detail with multiple moving parts and motivated by delivering an excellent supporter experience. You ll be solutions-focused and confident managing priorities, working with data to inform decisions and collaborating across teams to make things happen. You ll build strong relationships with both suppliers and internal teams and feel confident holding partners to account when needed. You ll be process-driven, always looking for simpler, smarter ways of working, and comfortable managing complex operational activity while keeping everything running smoothly. Strong attention to detail is essential, particularly when working at pace or with large volumes of data and multiple suppliers. You ll bring experience of forecasting, stock management and using insight to guide decisions, along with the ability to support, coach or motivate others, whether formally or informally. You ll need excellent communication skills to coordinate effectively with your job share partner, keeping each other aligned on tasks, responsibilities and priorities, and ensuring a seamless handover when needed. If this sounds like you, we d love to hear from you and see how you could help us make a real difference for our supporters! Why work with us? Every man needs to know about the most common cancer in men prostate cancer. It s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year. Prostate Cancer UK is the largest men s health charity in the UK. We have a simple ambition to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease. Work with us and you ll see your efforts pay off as we give men and their families the power to navigate prostate cancer. Our commitment to equity, diversity and inclusion At Prostate Cancer UK we re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally. We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change. How and where we work Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs. Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues. We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition. How to Apply Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you ll find everything you need to know about the role, how to apply, and what to include in your application. You can also download a copy of the job description and access the link to our careers portal to submit your application by visiting our website via the apply button. The closing date is Monday 6th April 2026. Applications must be submitted by 23:45 UK time. Interviews: By arrangement. Currently scheduled from Monday 20th April 2026. We re expecting the interviews for this role to be held online at our London Bridge office. There will be a two stage interview process for this role. Prostate Cancer UK is a registered charity in England and Wales () and in Scotland (SC039332). Registered company number .
HR Digital & Data Implementation Lead - Central Government - £382.50 Inside IR35 - 12 Months - Taunton (Hybrid) A central-government organisation is seeking an HR Digital & Data Implementation Lead to support the ongoing transformation of HR systems, data governance, people analytics and digital capabilities. This role is critical in ensuring HR data is accurate, trusted, secure and used effectively for decision-making. You will drive enhancements to HR digital systems (particularly iTrent), embed new functionality, optimise data flows, and help deliver a modern, insight-driven People function. Working closely with HR leadership, systems specialists, technology colleagues and managers across the organisation, you will support the delivery of key digital transformation initiatives - including automation, digital record-keeping, people dashboards and self-service tools. This is an excellent role for someone with strong HR systems expertise, data governance capability and experience delivering digital or analytical improvements within HR or People functions. Key Responsibilities: HR Data Governance & People Insights Lead the governance, accuracy and compliance of HR data Ensure alignment with organisational data-retention schedules Develop and embed people-analytics dashboards (iTrent DataMart, Power BI) Enable Real Time insights across turnover, diversity, engagement and workforce planning Maintain documentation, process notes and handover materials Digital HR Systems Implementation Partner closely with the HR Systems Analyst on all HR system matters Lead implementation and embedding of enhanced iTrent functionality Drive automation, workflow improvements and self-service capability Improve data quality to reduce manual processes and strengthen decision-making Provide regular delivery updates to senior HR leadership Project Leadership & Business Improvement Lead HR elements of digital-transformation programmes Support transition of HR solutions to cloud technologies Oversee final stages of paper-to-digital HR file conversion Identify efficiency gains and opportunities to improve colleague experience Contribute to wider HR projects as required Challenges & Problem-Solving You will regularly work through: Data-quality issues requiring cleansing, reconciliation and corrective action Conflicting/incomplete information, requiring strong analytical judgement Change resistance during digital adoption System constraints when embedding new functionality Prioritisation challenges due to limited resources or parallel digital programmes Ideal Candidate Profile: Essential Skills & Experience Strong experience with HR systems & digital tools (iTrent, MHR, self-service platforms) Ability to implement new system functionality and optimise existing processes Strong project-management capability, with experience reporting into senior stakeholders Proven experience in people analytics: dashboards, insights & workforce data Ability to build trust quickly with stakeholders at all levels Experience supporting digital transformation or business-improvement initiatives Understanding of HR operations, people functions and strategic HR programmes Relevant Civil Service Behaviours Seeing the Big Picture Changing and Improving Making Effective Decisions Leadership Security, Working Pattern & Additional Requirements The following conditions are strict and non-negotiable: Hybrid: Typically 2 days per week onsite in Taunton No overseas working permitted Travel expenses cannot be claimed TL;DR Job Title: HR Digital & Data Implementation Lead Start Date: ASAP Location: Taunton - Hybrid (2 days per week onsite) Length: 12 months Day Rate: £382.50 IR35: Inside IR35 Clearance: Active BPSS required
19/03/2026
Contractor
HR Digital & Data Implementation Lead - Central Government - £382.50 Inside IR35 - 12 Months - Taunton (Hybrid) A central-government organisation is seeking an HR Digital & Data Implementation Lead to support the ongoing transformation of HR systems, data governance, people analytics and digital capabilities. This role is critical in ensuring HR data is accurate, trusted, secure and used effectively for decision-making. You will drive enhancements to HR digital systems (particularly iTrent), embed new functionality, optimise data flows, and help deliver a modern, insight-driven People function. Working closely with HR leadership, systems specialists, technology colleagues and managers across the organisation, you will support the delivery of key digital transformation initiatives - including automation, digital record-keeping, people dashboards and self-service tools. This is an excellent role for someone with strong HR systems expertise, data governance capability and experience delivering digital or analytical improvements within HR or People functions. Key Responsibilities: HR Data Governance & People Insights Lead the governance, accuracy and compliance of HR data Ensure alignment with organisational data-retention schedules Develop and embed people-analytics dashboards (iTrent DataMart, Power BI) Enable Real Time insights across turnover, diversity, engagement and workforce planning Maintain documentation, process notes and handover materials Digital HR Systems Implementation Partner closely with the HR Systems Analyst on all HR system matters Lead implementation and embedding of enhanced iTrent functionality Drive automation, workflow improvements and self-service capability Improve data quality to reduce manual processes and strengthen decision-making Provide regular delivery updates to senior HR leadership Project Leadership & Business Improvement Lead HR elements of digital-transformation programmes Support transition of HR solutions to cloud technologies Oversee final stages of paper-to-digital HR file conversion Identify efficiency gains and opportunities to improve colleague experience Contribute to wider HR projects as required Challenges & Problem-Solving You will regularly work through: Data-quality issues requiring cleansing, reconciliation and corrective action Conflicting/incomplete information, requiring strong analytical judgement Change resistance during digital adoption System constraints when embedding new functionality Prioritisation challenges due to limited resources or parallel digital programmes Ideal Candidate Profile: Essential Skills & Experience Strong experience with HR systems & digital tools (iTrent, MHR, self-service platforms) Ability to implement new system functionality and optimise existing processes Strong project-management capability, with experience reporting into senior stakeholders Proven experience in people analytics: dashboards, insights & workforce data Ability to build trust quickly with stakeholders at all levels Experience supporting digital transformation or business-improvement initiatives Understanding of HR operations, people functions and strategic HR programmes Relevant Civil Service Behaviours Seeing the Big Picture Changing and Improving Making Effective Decisions Leadership Security, Working Pattern & Additional Requirements The following conditions are strict and non-negotiable: Hybrid: Typically 2 days per week onsite in Taunton No overseas working permitted Travel expenses cannot be claimed TL;DR Job Title: HR Digital & Data Implementation Lead Start Date: ASAP Location: Taunton - Hybrid (2 days per week onsite) Length: 12 months Day Rate: £382.50 IR35: Inside IR35 Clearance: Active BPSS required
Our Mission At Vertical Aerospace, we are pioneering the way for electric aviation. The Valo, our eVTOL (electric, vertical, take-off and landing), 'zero emissions' aircraft will set a new safety standard for how we will navigate the sky. We won't realise our mission following the same legacy processes and traditions our predecessors followed, instead, we want to 'redefine' aerospace best practices. We are growing quickly from a prototype business to a scaling SME, and the next few years will be critical to our success and delivering on our ambitious goals. Valo is targeting airliner-level safety certification in 2028 ahead of entering service with our airline and operator customers. What to expect As our Senior Project Certification Manager, you'll lead the certification programme from the early stages of design all the way through to type certification. You will be the key liaison between engineering, suppliers, and regulatory authorities globally. Reporting to our Head of Airworthiness, you will play a key part in our certification efforts as we seek to certify the novel VX4 design by 2028. What you'll do Defining the certification basis and means of compliance, negotiating with civil aviation authorities Leading development of certification plans, test proposals, verification/validation (V&V) strategy, and inspection & qualification campaigns. Ensuring compliance in all technical domains (software, hardware, structural, systems, interiors, propulsion) with industry standards and regulations. Managing physical inspections, flight tests, environmental tests and other verification activities. Overseeing configuration management, design changes, and maintaining traceability of certification requirements. Leading and mentoring a team of certification, compliance, and technical specialists. Proactively identifying risks, resolving threats to schedule, and could-be obstacles to certification. Collaborating with suppliers to ensure their parts, processes and documentation satisfy certification requirements. Supporting continued airworthiness post-certification and managing modifications or changes. What you'll bring 10+ years of experience in aircraft type certification or major modification/STC/major regulatory engagements in aerospace, preferably with highly regulated domains. Strong foundation in regulatory/airworthiness standards (e.g. equivalent to CS/FAR Part 23/25/27/29 or their global analogues), software & hardware compliance standards (DO-178C / DO-254), environmental qualification (DO-160 or equivalent), and systems safety & reliability (ARP4754A, ARP4761 or equivalents). Proven experience in interacting with aviation authorities internationally, negotiating technical requirements/methods of compliance, and delivering projects through audit or authority review. Leadership & management experience: building teams, mentoring engineers, managing cross-disciplinary stakeholder interfaces. Strong project planning, risk management, configuration control, and problem-solving skills. Excellent communication: able to translate complex technical/certification issues into program-level strategy and reports. Adaptability, bias for action, and able to thrive in fast-paced aerospace R&D / certification environment. What can you expect from us? We're on a mission. Where others see limits, we see opportunity, and we work at pace. Working at Vertical isn't your average role but for those seeking a challenge, a flexible, supportive organisation and an incredible team; working here is an opportunity to do the best work of your career. Our approach promotes ingenuity and courage, while our environment builds success through diligence in safety and being open in the way we work. The only way we're going to assure the next chapter of aviation history is by working as a team, relentlessly, towards our goal. Our benefits Our people matter - we're not going anywhere without them. Which is why our company benefits go beyond the essentials. 26 days holiday, plus bank holiday 5 extra days per year to buy (or sell) 5 extra days holiday when you get married or enter a civil partnership Additional 4% of your salary to spend on extra benefits Award-winning digital health and wellbeing service Company performance based bonus - rewarding company and individual performance Company Share Scheme - open to every Vertical employee Company Pension Scheme - 5% and we match it Breakfast on us, every day We may just be the hardest job you've ever had, but we're confident it will be the most rewarding. Join the team today and help us shape the future of Advanced Air Mobility. Disclaimer Statement We encourage you to apply even if you may not have all the experience listed in the advert. We recognise that talent comes in various forms and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone. As part of our desire to review and make our processes fair, we may ask you questions related to these aspects during the application process. For more information on how we will use your data, see our Legal section.
18/03/2026
Full time
Our Mission At Vertical Aerospace, we are pioneering the way for electric aviation. The Valo, our eVTOL (electric, vertical, take-off and landing), 'zero emissions' aircraft will set a new safety standard for how we will navigate the sky. We won't realise our mission following the same legacy processes and traditions our predecessors followed, instead, we want to 'redefine' aerospace best practices. We are growing quickly from a prototype business to a scaling SME, and the next few years will be critical to our success and delivering on our ambitious goals. Valo is targeting airliner-level safety certification in 2028 ahead of entering service with our airline and operator customers. What to expect As our Senior Project Certification Manager, you'll lead the certification programme from the early stages of design all the way through to type certification. You will be the key liaison between engineering, suppliers, and regulatory authorities globally. Reporting to our Head of Airworthiness, you will play a key part in our certification efforts as we seek to certify the novel VX4 design by 2028. What you'll do Defining the certification basis and means of compliance, negotiating with civil aviation authorities Leading development of certification plans, test proposals, verification/validation (V&V) strategy, and inspection & qualification campaigns. Ensuring compliance in all technical domains (software, hardware, structural, systems, interiors, propulsion) with industry standards and regulations. Managing physical inspections, flight tests, environmental tests and other verification activities. Overseeing configuration management, design changes, and maintaining traceability of certification requirements. Leading and mentoring a team of certification, compliance, and technical specialists. Proactively identifying risks, resolving threats to schedule, and could-be obstacles to certification. Collaborating with suppliers to ensure their parts, processes and documentation satisfy certification requirements. Supporting continued airworthiness post-certification and managing modifications or changes. What you'll bring 10+ years of experience in aircraft type certification or major modification/STC/major regulatory engagements in aerospace, preferably with highly regulated domains. Strong foundation in regulatory/airworthiness standards (e.g. equivalent to CS/FAR Part 23/25/27/29 or their global analogues), software & hardware compliance standards (DO-178C / DO-254), environmental qualification (DO-160 or equivalent), and systems safety & reliability (ARP4754A, ARP4761 or equivalents). Proven experience in interacting with aviation authorities internationally, negotiating technical requirements/methods of compliance, and delivering projects through audit or authority review. Leadership & management experience: building teams, mentoring engineers, managing cross-disciplinary stakeholder interfaces. Strong project planning, risk management, configuration control, and problem-solving skills. Excellent communication: able to translate complex technical/certification issues into program-level strategy and reports. Adaptability, bias for action, and able to thrive in fast-paced aerospace R&D / certification environment. What can you expect from us? We're on a mission. Where others see limits, we see opportunity, and we work at pace. Working at Vertical isn't your average role but for those seeking a challenge, a flexible, supportive organisation and an incredible team; working here is an opportunity to do the best work of your career. Our approach promotes ingenuity and courage, while our environment builds success through diligence in safety and being open in the way we work. The only way we're going to assure the next chapter of aviation history is by working as a team, relentlessly, towards our goal. Our benefits Our people matter - we're not going anywhere without them. Which is why our company benefits go beyond the essentials. 26 days holiday, plus bank holiday 5 extra days per year to buy (or sell) 5 extra days holiday when you get married or enter a civil partnership Additional 4% of your salary to spend on extra benefits Award-winning digital health and wellbeing service Company performance based bonus - rewarding company and individual performance Company Share Scheme - open to every Vertical employee Company Pension Scheme - 5% and we match it Breakfast on us, every day We may just be the hardest job you've ever had, but we're confident it will be the most rewarding. Join the team today and help us shape the future of Advanced Air Mobility. Disclaimer Statement We encourage you to apply even if you may not have all the experience listed in the advert. We recognise that talent comes in various forms and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone. As part of our desire to review and make our processes fair, we may ask you questions related to these aspects during the application process. For more information on how we will use your data, see our Legal section.
Digital Health Operations Lead My client is focused on transforming care for people living with severe mental illness through predictive and personalised digital solutions. By working collaboratively with patients, carers, clinicians, researchers, and system partners, they harness data and technology to improve outcomes and prevent mental health crises before they occur. The Role My client is seeking a highly motivated and versatile Digital Health Operations Lead to play a key role in their growing organisation. This position sits at the intersection of operations, information governance, product development, and research. You will lead on Information Governance (IG), support product and technical teams, and help coordinate implementation across live sites. This is a hands-on role ideal for someone who thrives in a fast-paced environment and is excited to contribute across multiple areas of a digital health business. This is a unique opportunity to gain broad experience across digital mental health, compliance, and operations, with clear pathways for progression into leadership or specialist roles. Key Responsibilities Lead internal Information Governance (IG) activities and act as the main liaison with external partners Support product and technical teams in defining requirements and contributing to user research Coordinate research and project initiatives Track timelines, deliverables, and outcomes across projects Support cross-functional teams with documentation, reporting, and continuous process improvement Skills & Experience Experience in operational management within a digital healthcare company Strong knowledge of Information Governance (IG) and data protection in health technologies Experience working with technologies used in NHS settings Experience supporting product and technical teams (e.g. product requirements, user research, technical documentation) Excellent organisational, communication, and problem-solving skills Ability to engage effectively with diverse stakeholders, including individuals with lived experience, clinicians, NHS leaders, and technical teams Comfortable working in a multi-functional, dynamic role Desirable Experience in digital mental health or healthcare technology Familiarity with ISO13485 Quality Management Systems Experience with NHS DSP Toolkit, Cyber Essentials, and DTAC Knowledge of research methodologies and evidence-based digital health interventions What My Client Offers Competitive salary of £45,000 Flexible hybrid working (office time negotiable) 25 days annual leave plus UK bank holidays Your birthday off as an additional holiday 2 dedicated mental health days per year Interested? Please Click Apply Now! Digital Health Operations Lead
17/03/2026
Full time
Digital Health Operations Lead My client is focused on transforming care for people living with severe mental illness through predictive and personalised digital solutions. By working collaboratively with patients, carers, clinicians, researchers, and system partners, they harness data and technology to improve outcomes and prevent mental health crises before they occur. The Role My client is seeking a highly motivated and versatile Digital Health Operations Lead to play a key role in their growing organisation. This position sits at the intersection of operations, information governance, product development, and research. You will lead on Information Governance (IG), support product and technical teams, and help coordinate implementation across live sites. This is a hands-on role ideal for someone who thrives in a fast-paced environment and is excited to contribute across multiple areas of a digital health business. This is a unique opportunity to gain broad experience across digital mental health, compliance, and operations, with clear pathways for progression into leadership or specialist roles. Key Responsibilities Lead internal Information Governance (IG) activities and act as the main liaison with external partners Support product and technical teams in defining requirements and contributing to user research Coordinate research and project initiatives Track timelines, deliverables, and outcomes across projects Support cross-functional teams with documentation, reporting, and continuous process improvement Skills & Experience Experience in operational management within a digital healthcare company Strong knowledge of Information Governance (IG) and data protection in health technologies Experience working with technologies used in NHS settings Experience supporting product and technical teams (e.g. product requirements, user research, technical documentation) Excellent organisational, communication, and problem-solving skills Ability to engage effectively with diverse stakeholders, including individuals with lived experience, clinicians, NHS leaders, and technical teams Comfortable working in a multi-functional, dynamic role Desirable Experience in digital mental health or healthcare technology Familiarity with ISO13485 Quality Management Systems Experience with NHS DSP Toolkit, Cyber Essentials, and DTAC Knowledge of research methodologies and evidence-based digital health interventions What My Client Offers Competitive salary of £45,000 Flexible hybrid working (office time negotiable) 25 days annual leave plus UK bank holidays Your birthday off as an additional holiday 2 dedicated mental health days per year Interested? Please Click Apply Now! Digital Health Operations Lead
Due to business growth an exciting opportunity for an IT & Digital Support Specialist has arisen to work for a fast-paced manufacturing business, joining a vibrant and friendly team. The role offers variety across 1st & 2nd Line Support and Digital projects. Job Description: Support the business by delivering effective first and second line IT support across all teams Collaborate with our IT support partner to ensure escalation of complex issues and effective delivery of third-line support services Liaise with Group IT support on Group related services and issues Maintain, monitor and improve IT systems, hardware, software, and digital platforms Contribute to the continuous improvement of processes, security, and user experience Provide advice and training to users on use of core Microsoft and other application packages Provide an efficient and user focused IT support service Escalate complex incidents to the IT and Digital Manager or external support partners as required Support IT elements of employee onboarding and offboarding, ensuring timely provisioning and revocation of access Install, configure, deploy and maintain hardware and software including servers, desktops, laptops, tablets, printers, firewalls, routers, switches, telephone systems and mobile devices Maintain the company IT asset register, including management of warranties and licences Record and manage incidents and service requests Perform routine maintenance on IT systems, ensuring reliability and security Support the monitoring and management of backups, updates, and patching Assist in maintaining cloud platforms (Microsoft 365, Azure AD, SharePoint, Teams etc.) Ensure effective cybersecurity controls are followed (MFA, password policies, device compliance) Support the management of licensing, renewals and IT contracts Assist with the running and development of digital platforms, including Microsoft 365, CRM, ERP, PIM, Digital Asset Management and HR platforms Support and assist with digitisation projects such as system customisations, workflow automation, data migrations, and third party integrations Assist with building forms, workflows and process enhancements using Microsoft 365 and other tools Provide testing and user training for new digital solutions and business processes Research and evaluate hardware, software and cloud solutions to ensure the business adopts cost-effective, reliable, and fit-for-purpose technologies Candidate Requirements: Relevant IT-related qualification or degree (e.g. Level 3 IT diploma, CompTIA A+, Network+, Microsoft certifications) A levels / O levels / GCSE qualifications Additional cybersecurity, networking or cloud training - Desirable Minimum 3 - 5 years' experience in a role providing first and second line support - Essential Experience administering and supporting Microsoft 365 and Windows environments - Essential Proven troubleshooting and diagnostic skills - Essential Experience supporting digital or IT improvement projects - Desirable Experience with CRM or business systems - Desirable Strong understanding of IT fundamentals - Essential Ability to diagnose and resolve technical issues - Essential Excellent communication and customer service skills - Essential Knowledge of Microsoft 365 - Essential Awareness of cybersecurity best practices - Desirable Basic networking knowledge - Essential Experience with Power Automate / Power Apps - Desirable Experience with Microsoft dynamics-based CRM systems - Desirable Understanding of endpoint security tools and secure IT practices This role is commutable from: Stone, Stafford, Hixon, Longton, Newcastle under Lyme, Stoke on Trent, Uttoxeter, Leek and surrounding areas This role would suit candidates with the following experience: IT Support, Systems Support, Systems Administration, 1st & 2nd Line Support Hours: Monday Friday 9:00 am 5:00 pm, 1 hour Lunch Salary: £35,000 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region
17/03/2026
Full time
Due to business growth an exciting opportunity for an IT & Digital Support Specialist has arisen to work for a fast-paced manufacturing business, joining a vibrant and friendly team. The role offers variety across 1st & 2nd Line Support and Digital projects. Job Description: Support the business by delivering effective first and second line IT support across all teams Collaborate with our IT support partner to ensure escalation of complex issues and effective delivery of third-line support services Liaise with Group IT support on Group related services and issues Maintain, monitor and improve IT systems, hardware, software, and digital platforms Contribute to the continuous improvement of processes, security, and user experience Provide advice and training to users on use of core Microsoft and other application packages Provide an efficient and user focused IT support service Escalate complex incidents to the IT and Digital Manager or external support partners as required Support IT elements of employee onboarding and offboarding, ensuring timely provisioning and revocation of access Install, configure, deploy and maintain hardware and software including servers, desktops, laptops, tablets, printers, firewalls, routers, switches, telephone systems and mobile devices Maintain the company IT asset register, including management of warranties and licences Record and manage incidents and service requests Perform routine maintenance on IT systems, ensuring reliability and security Support the monitoring and management of backups, updates, and patching Assist in maintaining cloud platforms (Microsoft 365, Azure AD, SharePoint, Teams etc.) Ensure effective cybersecurity controls are followed (MFA, password policies, device compliance) Support the management of licensing, renewals and IT contracts Assist with the running and development of digital platforms, including Microsoft 365, CRM, ERP, PIM, Digital Asset Management and HR platforms Support and assist with digitisation projects such as system customisations, workflow automation, data migrations, and third party integrations Assist with building forms, workflows and process enhancements using Microsoft 365 and other tools Provide testing and user training for new digital solutions and business processes Research and evaluate hardware, software and cloud solutions to ensure the business adopts cost-effective, reliable, and fit-for-purpose technologies Candidate Requirements: Relevant IT-related qualification or degree (e.g. Level 3 IT diploma, CompTIA A+, Network+, Microsoft certifications) A levels / O levels / GCSE qualifications Additional cybersecurity, networking or cloud training - Desirable Minimum 3 - 5 years' experience in a role providing first and second line support - Essential Experience administering and supporting Microsoft 365 and Windows environments - Essential Proven troubleshooting and diagnostic skills - Essential Experience supporting digital or IT improvement projects - Desirable Experience with CRM or business systems - Desirable Strong understanding of IT fundamentals - Essential Ability to diagnose and resolve technical issues - Essential Excellent communication and customer service skills - Essential Knowledge of Microsoft 365 - Essential Awareness of cybersecurity best practices - Desirable Basic networking knowledge - Essential Experience with Power Automate / Power Apps - Desirable Experience with Microsoft dynamics-based CRM systems - Desirable Understanding of endpoint security tools and secure IT practices This role is commutable from: Stone, Stafford, Hixon, Longton, Newcastle under Lyme, Stoke on Trent, Uttoxeter, Leek and surrounding areas This role would suit candidates with the following experience: IT Support, Systems Support, Systems Administration, 1st & 2nd Line Support Hours: Monday Friday 9:00 am 5:00 pm, 1 hour Lunch Salary: £35,000 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region
SC Cleared Data Analyst Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 55k depending on experience, plus company benefits. Given the nature of the work and timescales, candidates must hold an active SC clearance. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking a Data Analyst to support client engagements involving complex data environments and high volumes of data requests. In this role, you will analyse, document, and manage data assets, mappings, and requests while creating artefacts that enable effective understanding and dissemination of information across teams and stakeholders. Working collaboratively with technical specialists, delivery teams, and client stakeholders, you will help transform complex data structures into clear, structured outputs such as mapping documentation, data dictionaries, and reporting artefacts. Your work will support improved data transparency, accessibility, and governance across client systems and services. Key Responsibilities Manage and track large volumes of incoming data requests, ensuring they are logged, prioritised, and resolved efficiently. Analyse and maintain mappings between systems and datasets, ensuring accuracy, traceability, and alignment with business requirements. Produce clear and structured artefacts including data dictionaries, mapping documents, metadata documentation, and data flow diagrams. Translate complex technical data structures into accessible documentation for both technical and non-technical stakeholders. Work closely with delivery teams, engineers, and client stakeholders to understand data requirements and support informed decision-making. Create reports, visualisations, and supporting materials that enable the effective sharing and interpretation of data across teams. Support data governance initiatives by ensuring documentation and data artefacts remain accurate, current, and aligned with system changes. Skills and Experience Experience analysing and working with complex datasets within enterprise or government environments. Strong analytical and problem-solving skills with the ability to interpret and structure large volumes of data. Experience producing data documentation such as data dictionaries, mapping documents, or metadata artefacts. Strong stakeholder engagement skills with the ability to communicate complex data concepts clearly. Experience using data analysis and visualisation tools such as SQL, Excel, Power BI, Tableau, or similar technologies. Understanding of data management principles including data lineage, metadata, and data governance. Experience supporting delivery teams within Agile or digital service environments. Qualifications & Certifications A degree or equivalent qualification related to the area you work in - Desirable Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triads Commitment To You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: 1. An interview with our Data team, including a career review and cultural fit assessment. 2. An interview with our management team We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other Information If this role is of interest to you or you would like further information, please submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
17/03/2026
Full time
SC Cleared Data Analyst Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 55k depending on experience, plus company benefits. Given the nature of the work and timescales, candidates must hold an active SC clearance. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking a Data Analyst to support client engagements involving complex data environments and high volumes of data requests. In this role, you will analyse, document, and manage data assets, mappings, and requests while creating artefacts that enable effective understanding and dissemination of information across teams and stakeholders. Working collaboratively with technical specialists, delivery teams, and client stakeholders, you will help transform complex data structures into clear, structured outputs such as mapping documentation, data dictionaries, and reporting artefacts. Your work will support improved data transparency, accessibility, and governance across client systems and services. Key Responsibilities Manage and track large volumes of incoming data requests, ensuring they are logged, prioritised, and resolved efficiently. Analyse and maintain mappings between systems and datasets, ensuring accuracy, traceability, and alignment with business requirements. Produce clear and structured artefacts including data dictionaries, mapping documents, metadata documentation, and data flow diagrams. Translate complex technical data structures into accessible documentation for both technical and non-technical stakeholders. Work closely with delivery teams, engineers, and client stakeholders to understand data requirements and support informed decision-making. Create reports, visualisations, and supporting materials that enable the effective sharing and interpretation of data across teams. Support data governance initiatives by ensuring documentation and data artefacts remain accurate, current, and aligned with system changes. Skills and Experience Experience analysing and working with complex datasets within enterprise or government environments. Strong analytical and problem-solving skills with the ability to interpret and structure large volumes of data. Experience producing data documentation such as data dictionaries, mapping documents, or metadata artefacts. Strong stakeholder engagement skills with the ability to communicate complex data concepts clearly. Experience using data analysis and visualisation tools such as SQL, Excel, Power BI, Tableau, or similar technologies. Understanding of data management principles including data lineage, metadata, and data governance. Experience supporting delivery teams within Agile or digital service environments. Qualifications & Certifications A degree or equivalent qualification related to the area you work in - Desirable Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triads Commitment To You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: 1. An interview with our Data team, including a career review and cultural fit assessment. 2. An interview with our management team We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other Information If this role is of interest to you or you would like further information, please submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
Systems Engineer Defence, Maritime, Air, Land, Joint S&T and Defence Digital Projects Location - Bristol Salary: £35K-£55K plus Our client provides science and technology consultancy expertise to help solve the most complex challenges faced by mission-critical defence programmes. Their defence practice works in partnership with national government bodies, international institutions, and global prime contractors on developing and leveraging next-generation technologies, enterprise transformation, feasibility analysis, system engineering, and programme delivery across S&T, Maritime, Air, Land, Joint, and defence digital projects. Key Responsibilities re role of Systems Engineer: As a Systems Engineer you will play a pivotal role in MOD programme across the CADMID cycle and in several domains, providing expert consultation to design, develop, and integrate complex systems and technologies. We are looking for Systems Engineers with broad expertise in one or more disciplines, including : System Design and Architecture: Lead the development and refinement of system architectures for defence projects. Collaborate with cross-functional teams to ensure system designs meet the unique requirements of the UK MoD. Model-Based Systems Engineering (MBSE): Utilise MBSE methodologies and tools to create models, simulations, and documentation that aid in requirement analysis, system design, and verification processes. Requirements Engineering and Management: Identify and consult stakeholders to capture User needs and define requirements, measures of effectiveness, and performance. Capture evidence to support procurement activities. Develop, analyse and manage user and system-level requirements for MOD projects. Ensure clarity, completeness, and consistency with project objectives. Conduct thorough requirements analysis and traceability, ensuring alignment with UK MoD specifications. Develop and manage requirements documentation throughout the project lifecycle. The Role Systems Engineering Consultant This will include working with clients to analyse their problems; capture requirements; create architectures; identify potential options; assess solutions using systems analysis methods; and make recommendations based on robust evidence. Projects will typically be in support of research and procurement activities in the defence and security sector but may include work in other sectors and government departments. Responsibilities will include: Delivering/ leading technical consulting projects. Using systems engineering to tackle real world problems, applying tools and techniques, and developing novel approaches where required. Applying and developing systems engineering methods, tools and techniques, including developing and applying novel approaches where required. Working organically in customer teams to deliver high quality systems engineering advice & artefacts. Building new relationships and maintaining current customer relationships. Assisting/ leading in identifying and winning work for a new and growing consultancy. About You The successful candidate must be able to demonstrate the following essential and desirable attributes: Essential Educated to degree level, or equivalent relevant experience. Ability to use and apply both soft and hard systems engineering techniques to support system design/ development, business decision making, policy development, and/or research. Development, application, and delivery of systems engineering methods, tools and artefacts. Knowledge and Understanding of the Systems Engineering Lifecycle. Building and maintaining client and stakeholder relationships. Authoring technical reports, developing systems engineering artefacts, and presenting to customers. Experience in one or more of the following systems engineering technical specialisms: Requirements elicitation and derivation Enterprise & System Architecting Verification & Validation/ Test & Evaluation System Integration Technology & Capability Roadmapping Capability/ Effects-based Engineering Option Analysis/ Solution trade-off studies Risk management and analysis Workshop design and facilitation Desirable Experience of using specialist Systems Engineering Software (e.g. Sparx EA) to develop SE Artefacts. Experience of delivering projects via MBSE. Experience of working in UK Defence or UK Government Departments utilising Systems Engineering. Membership of relevant professional institution and a desire for further professional development. Ability to travel to client sites across the UK as required. Systems Engineer Defence, Maritime, Air, Land, Joint S&T and Defence Digital Projects
17/03/2026
Full time
Systems Engineer Defence, Maritime, Air, Land, Joint S&T and Defence Digital Projects Location - Bristol Salary: £35K-£55K plus Our client provides science and technology consultancy expertise to help solve the most complex challenges faced by mission-critical defence programmes. Their defence practice works in partnership with national government bodies, international institutions, and global prime contractors on developing and leveraging next-generation technologies, enterprise transformation, feasibility analysis, system engineering, and programme delivery across S&T, Maritime, Air, Land, Joint, and defence digital projects. Key Responsibilities re role of Systems Engineer: As a Systems Engineer you will play a pivotal role in MOD programme across the CADMID cycle and in several domains, providing expert consultation to design, develop, and integrate complex systems and technologies. We are looking for Systems Engineers with broad expertise in one or more disciplines, including : System Design and Architecture: Lead the development and refinement of system architectures for defence projects. Collaborate with cross-functional teams to ensure system designs meet the unique requirements of the UK MoD. Model-Based Systems Engineering (MBSE): Utilise MBSE methodologies and tools to create models, simulations, and documentation that aid in requirement analysis, system design, and verification processes. Requirements Engineering and Management: Identify and consult stakeholders to capture User needs and define requirements, measures of effectiveness, and performance. Capture evidence to support procurement activities. Develop, analyse and manage user and system-level requirements for MOD projects. Ensure clarity, completeness, and consistency with project objectives. Conduct thorough requirements analysis and traceability, ensuring alignment with UK MoD specifications. Develop and manage requirements documentation throughout the project lifecycle. The Role Systems Engineering Consultant This will include working with clients to analyse their problems; capture requirements; create architectures; identify potential options; assess solutions using systems analysis methods; and make recommendations based on robust evidence. Projects will typically be in support of research and procurement activities in the defence and security sector but may include work in other sectors and government departments. Responsibilities will include: Delivering/ leading technical consulting projects. Using systems engineering to tackle real world problems, applying tools and techniques, and developing novel approaches where required. Applying and developing systems engineering methods, tools and techniques, including developing and applying novel approaches where required. Working organically in customer teams to deliver high quality systems engineering advice & artefacts. Building new relationships and maintaining current customer relationships. Assisting/ leading in identifying and winning work for a new and growing consultancy. About You The successful candidate must be able to demonstrate the following essential and desirable attributes: Essential Educated to degree level, or equivalent relevant experience. Ability to use and apply both soft and hard systems engineering techniques to support system design/ development, business decision making, policy development, and/or research. Development, application, and delivery of systems engineering methods, tools and artefacts. Knowledge and Understanding of the Systems Engineering Lifecycle. Building and maintaining client and stakeholder relationships. Authoring technical reports, developing systems engineering artefacts, and presenting to customers. Experience in one or more of the following systems engineering technical specialisms: Requirements elicitation and derivation Enterprise & System Architecting Verification & Validation/ Test & Evaluation System Integration Technology & Capability Roadmapping Capability/ Effects-based Engineering Option Analysis/ Solution trade-off studies Risk management and analysis Workshop design and facilitation Desirable Experience of using specialist Systems Engineering Software (e.g. Sparx EA) to develop SE Artefacts. Experience of delivering projects via MBSE. Experience of working in UK Defence or UK Government Departments utilising Systems Engineering. Membership of relevant professional institution and a desire for further professional development. Ability to travel to client sites across the UK as required. Systems Engineer Defence, Maritime, Air, Land, Joint S&T and Defence Digital Projects
Customer Operations Executive Permanent Theale/Home Join a leading UK digital infrastructure organisation and play a key role in supporting marketing, customer operations, and customer experience. We're looking for a highly organised, proactive Customer Operations Executive to help streamline processes, improve reporting, and strengthen how we deliver for customers. This is a great opportunity for someone early in their career who enjoys coordination, data, problem-solving, and working across multiple teams. No specialist marketing or analytics background required, just strong organisational skills, curiosity, and a willingness to learn. Responsibilities of the Customer Operations Executive include: Keep daily operations running smoothly: task intake, workflow updates, approvals, documentation, and supplier coordination. Produce dashboards and reports using tools like HubSpot, GA4, and social platforms. Support KPI/OKR tracking and highlight trends or insights. Help run customer feedback and survey activities, turning insights into clear themes. Coordinate marketing and customer projects, tracking actions, milestones, and dependencies. Maintain knowledge libraries, sales enablement materials, and customer information. Support customer query triage and help improve NPS, CSAT, and customer ease. The successful Customer Operations Executive will have: Strong organisational skills and the ability to manage multiple tasks and stakeholders. Clear communication skills and confidence working cross-functionally. Proactive mindset with the ability to work independently and improve processes. Comfortable working with data; Excel/Power BI skills are a bonus. Experience with HubSpot, GA4, CRM systems, or reporting tools is helpful but not essential. A customer-first mindset and willingness to learn and grow. If you're organised, curious, and excited to support a team shaping customer experience and operational excellence, we'd love to hear from you. Project People is acting as an Employment Agency in relation to this vacancy.
17/03/2026
Full time
Customer Operations Executive Permanent Theale/Home Join a leading UK digital infrastructure organisation and play a key role in supporting marketing, customer operations, and customer experience. We're looking for a highly organised, proactive Customer Operations Executive to help streamline processes, improve reporting, and strengthen how we deliver for customers. This is a great opportunity for someone early in their career who enjoys coordination, data, problem-solving, and working across multiple teams. No specialist marketing or analytics background required, just strong organisational skills, curiosity, and a willingness to learn. Responsibilities of the Customer Operations Executive include: Keep daily operations running smoothly: task intake, workflow updates, approvals, documentation, and supplier coordination. Produce dashboards and reports using tools like HubSpot, GA4, and social platforms. Support KPI/OKR tracking and highlight trends or insights. Help run customer feedback and survey activities, turning insights into clear themes. Coordinate marketing and customer projects, tracking actions, milestones, and dependencies. Maintain knowledge libraries, sales enablement materials, and customer information. Support customer query triage and help improve NPS, CSAT, and customer ease. The successful Customer Operations Executive will have: Strong organisational skills and the ability to manage multiple tasks and stakeholders. Clear communication skills and confidence working cross-functionally. Proactive mindset with the ability to work independently and improve processes. Comfortable working with data; Excel/Power BI skills are a bonus. Experience with HubSpot, GA4, CRM systems, or reporting tools is helpful but not essential. A customer-first mindset and willingness to learn and grow. If you're organised, curious, and excited to support a team shaping customer experience and operational excellence, we'd love to hear from you. Project People is acting as an Employment Agency in relation to this vacancy.
Adword Commercial Digital Business Analyst Location: Maidenhead (Hybrid 4 days a week onsite) Contract Duration: 12 months Job description: Our client is looking for candidate from Healthcare, Pharmaceutical or Medical industries Primary Objective of Position The Commercial Digital Business Analyst is responsible for: Supporting the Commercial team in deep analysis of new Commercial initiatives and opportunities, including but not limited to opportunities surfaced from the Innovation Team and wider workforce. Using analytical skills to deeply understand current business processes, identify bottlenecks and triage potential solutions to drive commercial excellence. Produce 'as-is' and proposed 'to-be' process maps, data flow diagrams and documentation for systems and solutions. Using approved Abbott tools to build, configure and maintain compliant digital solutions or components to enhance Commercial and wider business functions. Liaising with Abbott teams and 3rd party suppliers regarding commercial projects and initiatives in order to provide guidance, training and appropriate signposting. Providing remote demonstrations of new Commercial initiatives (software, platforms or processes) to Abbott teams to explain, educate and adopt. Support the Senior Specialist Commercial Digital Solutions in maintaining appropriate Software Development Lifecycle and associated documentation. Liaising with appropriate EMEA personnel to support execution on Commercial and data privacy driven initiatives where appropriate. Major Accountabilities Ensures that all activities are performed in compliance with quality system requirements. Deliver accurate, timely, consistent, and quality customer support service. Identify and implement solutions to data privacy, data management and integration issues and concerns, including proactive prevention strategies. Education Further or higher education to degree level or equivalent. Minimum IT education requirements are necessary so that the individual can manage the complexity and scope of the role. Project management skills. Skilled in using M365 suite of tools including Power BI, SharePoint, Power Apps and Power Automate. Ability to upskill rapidly in emerging M365 tools and best practice. Background Project management skills. Experience of working in a business analysis role. Understanding of data security principles and privacy by design. Customer services or business support experience If you're excited about application security, identity management, and creating robust, secure solutions for modern architectures, we want to hear from you! Please apply with a copy of your CV or send it to Prasanna com and let's start the conversation! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
16/03/2026
Contractor
Adword Commercial Digital Business Analyst Location: Maidenhead (Hybrid 4 days a week onsite) Contract Duration: 12 months Job description: Our client is looking for candidate from Healthcare, Pharmaceutical or Medical industries Primary Objective of Position The Commercial Digital Business Analyst is responsible for: Supporting the Commercial team in deep analysis of new Commercial initiatives and opportunities, including but not limited to opportunities surfaced from the Innovation Team and wider workforce. Using analytical skills to deeply understand current business processes, identify bottlenecks and triage potential solutions to drive commercial excellence. Produce 'as-is' and proposed 'to-be' process maps, data flow diagrams and documentation for systems and solutions. Using approved Abbott tools to build, configure and maintain compliant digital solutions or components to enhance Commercial and wider business functions. Liaising with Abbott teams and 3rd party suppliers regarding commercial projects and initiatives in order to provide guidance, training and appropriate signposting. Providing remote demonstrations of new Commercial initiatives (software, platforms or processes) to Abbott teams to explain, educate and adopt. Support the Senior Specialist Commercial Digital Solutions in maintaining appropriate Software Development Lifecycle and associated documentation. Liaising with appropriate EMEA personnel to support execution on Commercial and data privacy driven initiatives where appropriate. Major Accountabilities Ensures that all activities are performed in compliance with quality system requirements. Deliver accurate, timely, consistent, and quality customer support service. Identify and implement solutions to data privacy, data management and integration issues and concerns, including proactive prevention strategies. Education Further or higher education to degree level or equivalent. Minimum IT education requirements are necessary so that the individual can manage the complexity and scope of the role. Project management skills. Skilled in using M365 suite of tools including Power BI, SharePoint, Power Apps and Power Automate. Ability to upskill rapidly in emerging M365 tools and best practice. Background Project management skills. Experience of working in a business analysis role. Understanding of data security principles and privacy by design. Customer services or business support experience If you're excited about application security, identity management, and creating robust, secure solutions for modern architectures, we want to hear from you! Please apply with a copy of your CV or send it to Prasanna com and let's start the conversation! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
An exciting opportunity for a Head of Reward, Systems and Data - 18 Month FTC. Are you a Head of Reward who can blend deep expertise in pay modelling, pay framework design, and HR systems optimisation? Do you thrive in environments where modernisation, data, and digital innovation are at the heart of transformation? If so, this role offers the perfect platform to make a significant impact. I am seeking a forward-thinking Head of Reward, Systems & Data to lead the evolution of a reward framework, strengthen systems and data capability, and drive digital innovation across People & Culture.What you'll be leadingReward Strategy & Pay Framework Modernisation Review, redesign and modernise the pay and grading framework to ensure fairness, competitiveness and alignment with best practice. Lead benchmarking, pay modelling and reward-related policy development. Provide expert advice and high-quality reporting to senior stakeholders and governance groups. Systems Leadership & Digital Enablement Lead the effective and optimal use of HR systems, ensuring data integrity, process efficiency and a seamless user experience. Identify and implement system enhancements that improve reporting capability, automation and workflow efficiency. Drive the adoption of digital solutions that streamline People & Culture processes. Data, Analytics & Insight Develop and maintain dashboards, analytics and reporting tools that support evidence-based decision-making. Strengthen data literacy across the People & Culture team and champion the use of analytics to drive strategic outcomes. AI, Innovation & Continuous Improvement Introduce and embed AI tools and techniques to enhance operational efficiency, insight and decision-making. Lead projects that modernise HR processes, improve data quality and build organisational capability. Monitor sector trends and emerging technologies to ensure we remain competitive and compliant. Leadership & Collaboration Build strong partnerships with Finance, IT, Payroll and senior leadership to ensure alignment across reward, systems and data. Contribute as a member of the People & Culture Senior Management Team, role-modelling our values and fostering a culture of continuous improvement. Lead and develop your team, ensuring high performance, growth and wellbeing. What we're looking for You must have experience as a Head of Reward / Reward Manager with strong experience in pay modelling and pay framework design. You must have proven ability to deliver improvements and enhancements to HR systems - you'll be systems-savvy and data-driven. A track record of driving automation, digital solutions and AI-enabled improvements. Strong analytical capability and the ability to translate data into meaningful insight. A collaborative leader who can influence, partner and deliver at pace. If you're excited by the opportunity to shape reward strategy, elevate systems capability and lead digital innovation, I'd love to hear from you. This role is Hybrid 3 days a week in the office and two days working from home. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
16/03/2026
Full time
An exciting opportunity for a Head of Reward, Systems and Data - 18 Month FTC. Are you a Head of Reward who can blend deep expertise in pay modelling, pay framework design, and HR systems optimisation? Do you thrive in environments where modernisation, data, and digital innovation are at the heart of transformation? If so, this role offers the perfect platform to make a significant impact. I am seeking a forward-thinking Head of Reward, Systems & Data to lead the evolution of a reward framework, strengthen systems and data capability, and drive digital innovation across People & Culture.What you'll be leadingReward Strategy & Pay Framework Modernisation Review, redesign and modernise the pay and grading framework to ensure fairness, competitiveness and alignment with best practice. Lead benchmarking, pay modelling and reward-related policy development. Provide expert advice and high-quality reporting to senior stakeholders and governance groups. Systems Leadership & Digital Enablement Lead the effective and optimal use of HR systems, ensuring data integrity, process efficiency and a seamless user experience. Identify and implement system enhancements that improve reporting capability, automation and workflow efficiency. Drive the adoption of digital solutions that streamline People & Culture processes. Data, Analytics & Insight Develop and maintain dashboards, analytics and reporting tools that support evidence-based decision-making. Strengthen data literacy across the People & Culture team and champion the use of analytics to drive strategic outcomes. AI, Innovation & Continuous Improvement Introduce and embed AI tools and techniques to enhance operational efficiency, insight and decision-making. Lead projects that modernise HR processes, improve data quality and build organisational capability. Monitor sector trends and emerging technologies to ensure we remain competitive and compliant. Leadership & Collaboration Build strong partnerships with Finance, IT, Payroll and senior leadership to ensure alignment across reward, systems and data. Contribute as a member of the People & Culture Senior Management Team, role-modelling our values and fostering a culture of continuous improvement. Lead and develop your team, ensuring high performance, growth and wellbeing. What we're looking for You must have experience as a Head of Reward / Reward Manager with strong experience in pay modelling and pay framework design. You must have proven ability to deliver improvements and enhancements to HR systems - you'll be systems-savvy and data-driven. A track record of driving automation, digital solutions and AI-enabled improvements. Strong analytical capability and the ability to translate data into meaningful insight. A collaborative leader who can influence, partner and deliver at pace. If you're excited by the opportunity to shape reward strategy, elevate systems capability and lead digital innovation, I'd love to hear from you. This role is Hybrid 3 days a week in the office and two days working from home. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
GxP Project Manager Contract (12 months) Inside-IR35 c 550 per day (via Umbrella) Hybrid-Working (plus Uxbridge, West London) The Opportunity: You will joining a global biopharmaceutical specialist to help prepare and manage the reliable delivery of IT systems in readiness for commercial launches, on time and to budget and meeting agreed quality criteria. The key systems enabling these launches are their Salesforce based health-tech solutions. There is a need to liaise and manage teams across multiple geographically dispersed locations - with key stakeholders based in the USA, central London and other key stakeholders working remotely or in the regions. Skills and Experience: Proven track-record of delivering multiple complex, global, cross-functional projects and programs that provide the technology to enable the launch of new digital therapy and treatment services. Must have commercial experience delivering into and for life sciences/pharmaceutical/biotechnology sectors. Platforms in scope include: Salesforce, Oracle EBS, AWS and Sitecore Proven experience working with dispersed and global teams across multiple locations. Ability to collaborate and communicate effectively with a range of stakeholders across multiple functions and geographies in a fast-paced, agile-working environment. Significant experience focusing on commercial country and product launches and being accountable. Experience in the delivery of GxP projects and systems as several platforms will require GxP related changes and will be subject to Computer System Validation (CSV) Experience managing the UAT process across product launches. PMP or PRINCE2 (Practitioner) or equivalent project management qualification preferred. Role and Responsibilities: The successful candidate will be required to lead delivery across multiple concurrent project work-streams, all at different phases in their lifecycle and must be comfortable with ambiguity and have strong ability to bring order and discipline to projects that engage many cross-functional stakeholders and delivery partners. You will become a key point of contact across multiple IT project work-streams to ensure that dependencies are tracked, and risks escalated in a timely manner to the correct stakeholders, as you will report at a program level on the status of IT project work-streams, covering project change requests the interdependencies and the risks. Independently managing a diverse group of stakeholders across dispersed geographies and time-zones to develop and maintain requisite project management documentation to a high, running project performance management and governance ceremonies including steering, status reviews and stand-ups. You will also develop resource plans and ensure appropriate resources are assigned to project teams, developing and managing project budgets, including the delivery of accurate financial forecasting and reporting. Applications: Please contact Edward Laing here at ISR to learn more about our client and how they are leading the way in developing and executing on their strategy to bring life-saving therapies to patients through innovation and transformational technology
13/03/2026
Contractor
GxP Project Manager Contract (12 months) Inside-IR35 c 550 per day (via Umbrella) Hybrid-Working (plus Uxbridge, West London) The Opportunity: You will joining a global biopharmaceutical specialist to help prepare and manage the reliable delivery of IT systems in readiness for commercial launches, on time and to budget and meeting agreed quality criteria. The key systems enabling these launches are their Salesforce based health-tech solutions. There is a need to liaise and manage teams across multiple geographically dispersed locations - with key stakeholders based in the USA, central London and other key stakeholders working remotely or in the regions. Skills and Experience: Proven track-record of delivering multiple complex, global, cross-functional projects and programs that provide the technology to enable the launch of new digital therapy and treatment services. Must have commercial experience delivering into and for life sciences/pharmaceutical/biotechnology sectors. Platforms in scope include: Salesforce, Oracle EBS, AWS and Sitecore Proven experience working with dispersed and global teams across multiple locations. Ability to collaborate and communicate effectively with a range of stakeholders across multiple functions and geographies in a fast-paced, agile-working environment. Significant experience focusing on commercial country and product launches and being accountable. Experience in the delivery of GxP projects and systems as several platforms will require GxP related changes and will be subject to Computer System Validation (CSV) Experience managing the UAT process across product launches. PMP or PRINCE2 (Practitioner) or equivalent project management qualification preferred. Role and Responsibilities: The successful candidate will be required to lead delivery across multiple concurrent project work-streams, all at different phases in their lifecycle and must be comfortable with ambiguity and have strong ability to bring order and discipline to projects that engage many cross-functional stakeholders and delivery partners. You will become a key point of contact across multiple IT project work-streams to ensure that dependencies are tracked, and risks escalated in a timely manner to the correct stakeholders, as you will report at a program level on the status of IT project work-streams, covering project change requests the interdependencies and the risks. Independently managing a diverse group of stakeholders across dispersed geographies and time-zones to develop and maintain requisite project management documentation to a high, running project performance management and governance ceremonies including steering, status reviews and stand-ups. You will also develop resource plans and ensure appropriate resources are assigned to project teams, developing and managing project budgets, including the delivery of accurate financial forecasting and reporting. Applications: Please contact Edward Laing here at ISR to learn more about our client and how they are leading the way in developing and executing on their strategy to bring life-saving therapies to patients through innovation and transformational technology
Senior Infrastructure Engineer 450 Per Day, Inside IR35 6-Month Contract Didcot, Oxfordshire Your new company We're supporting a nationally significant scientific research organisation recognised for delivering some of the most advanced and high-impact projects in the UK. Their digital platforms underpin cutting-edge experiments, secure collaboration and large scale data processing, and they rely on a modern, resilient infrastructure estate to keep these environments running safely and efficiently. As part of their ongoing investment in core services, they are seeking an experienced Senior Infrastructure Engineer to maintain, support and enhance their Microsoft 365, server, storage and authentication systems. This is a place where your technical expertise will directly contribute to work used across the UK science and innovation landscape. Your new role You'll take responsibility for the hands-on support and maintenance of both on-premise and cloud-based infrastructure. Most of your time will be spent supporting Microsoft 365 and Active Directory services, ensuring user access, directory health, security controls and core collaboration tools remain stable and well maintained. Alongside this, you'll manage servers and virtual environments, resolve issues within the estate, and ensure systems are configured, patched and performing reliably. You'll be the person teams turn to when complex IT problems arise, using your experience to troubleshoot effectively, diagnose root causes and deliver practical solutions that keep systems running smoothly. You'll maintain documentation, support certificate and authentication services, contribute to monitoring and BAU operations, and help enforce security and backup standards across the environment. Close collaboration with other technical teams will be key in ensuring that infrastructure services meet the needs of users across the organisation. This is a hands-on engineering role, ideal for someone who takes pride in stability, reliability and technical problem-solving within a busy, mission-critical environment. What you'll need to succeed You will bring strong, practical experience gained over several years working in IT infrastructure, with a solid understanding of Microsoft 365, Exchange Online and Active Directory in both on-premise and multi-tenant environments. You'll be comfortable supporting servers, virtualised platforms and cloud technologies, and you'll have the confidence to resolve complex issues relating to identity, authentication, performance and system reliability. Experience working with monitoring tools, backups, disaster recovery, and security processes will be highly beneficial, as will familiarity with certificates, load balancing or Linux systems. You'll be someone who communicates clearly, works well with others and thrives in environments where priorities shift quickly. Strong troubleshooting skills, the ability to manage your workload and the discipline to produce clear documentation will all be important. ITIL awareness and relevant Microsoft or infrastructure certifications are advantageous. The ability to work on-site in Didcot two days per week is essential. What you'll get in return You'll join a collaborative organisation where infrastructure plays a vital role in enabling groundbreaking scientific work. You'll have the opportunity to work with a varied and modern technology stack, contribute to meaningful improvements, and operate in an environment that values technical precision and strong engineering practice. Your knowledge will be respected, your work will be appreciated, and your contribution will support a mission with genuine national impact. What you need to do now If you're an experienced Infrastructure Engineer looking for a senior contract where your skills will be put to meaningful use, get in touch today to discuss this opportunity further. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
12/03/2026
Contractor
Senior Infrastructure Engineer 450 Per Day, Inside IR35 6-Month Contract Didcot, Oxfordshire Your new company We're supporting a nationally significant scientific research organisation recognised for delivering some of the most advanced and high-impact projects in the UK. Their digital platforms underpin cutting-edge experiments, secure collaboration and large scale data processing, and they rely on a modern, resilient infrastructure estate to keep these environments running safely and efficiently. As part of their ongoing investment in core services, they are seeking an experienced Senior Infrastructure Engineer to maintain, support and enhance their Microsoft 365, server, storage and authentication systems. This is a place where your technical expertise will directly contribute to work used across the UK science and innovation landscape. Your new role You'll take responsibility for the hands-on support and maintenance of both on-premise and cloud-based infrastructure. Most of your time will be spent supporting Microsoft 365 and Active Directory services, ensuring user access, directory health, security controls and core collaboration tools remain stable and well maintained. Alongside this, you'll manage servers and virtual environments, resolve issues within the estate, and ensure systems are configured, patched and performing reliably. You'll be the person teams turn to when complex IT problems arise, using your experience to troubleshoot effectively, diagnose root causes and deliver practical solutions that keep systems running smoothly. You'll maintain documentation, support certificate and authentication services, contribute to monitoring and BAU operations, and help enforce security and backup standards across the environment. Close collaboration with other technical teams will be key in ensuring that infrastructure services meet the needs of users across the organisation. This is a hands-on engineering role, ideal for someone who takes pride in stability, reliability and technical problem-solving within a busy, mission-critical environment. What you'll need to succeed You will bring strong, practical experience gained over several years working in IT infrastructure, with a solid understanding of Microsoft 365, Exchange Online and Active Directory in both on-premise and multi-tenant environments. You'll be comfortable supporting servers, virtualised platforms and cloud technologies, and you'll have the confidence to resolve complex issues relating to identity, authentication, performance and system reliability. Experience working with monitoring tools, backups, disaster recovery, and security processes will be highly beneficial, as will familiarity with certificates, load balancing or Linux systems. You'll be someone who communicates clearly, works well with others and thrives in environments where priorities shift quickly. Strong troubleshooting skills, the ability to manage your workload and the discipline to produce clear documentation will all be important. ITIL awareness and relevant Microsoft or infrastructure certifications are advantageous. The ability to work on-site in Didcot two days per week is essential. What you'll get in return You'll join a collaborative organisation where infrastructure plays a vital role in enabling groundbreaking scientific work. You'll have the opportunity to work with a varied and modern technology stack, contribute to meaningful improvements, and operate in an environment that values technical precision and strong engineering practice. Your knowledge will be respected, your work will be appreciated, and your contribution will support a mission with genuine national impact. What you need to do now If you're an experienced Infrastructure Engineer looking for a senior contract where your skills will be put to meaningful use, get in touch today to discuss this opportunity further. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Adword Commercial Digital Business Analyst Location: Maidenhead (Hybrid 4 days a week onsite) Contract Duration: 12 months Job description: Our client is looking for candidate from Healthcare, Pharmaceutical or Medical industries Primary Objective of Position The Commercial Digital Business Analyst is responsible for: Supporting the Commercial team in deep analysis of new Commercial initiatives and opportunities, including but not limited to opportunities surfaced from the Innovation Team and wider workforce. Using analytical skills to deeply understand current business processes, identify bottlenecks and triage potential solutions to drive commercial excellence. Produce 'as-is' and proposed 'to-be' process maps, data flow diagrams and documentation for systems and solutions. Using approved Abbott tools to build, configure and maintain compliant digital solutions or components to enhance Commercial and wider business functions. Liaising with Abbott teams and 3rd party suppliers regarding commercial projects and initiatives in order to provide guidance, training and appropriate signposting. Providing remote demonstrations of new Commercial initiatives (software, platforms or processes) to Abbott teams to explain, educate and adopt. Support the Senior Specialist Commercial Digital Solutions in maintaining appropriate Software Development Lifecycle and associated documentation. Liaising with appropriate EMEA personnel to support execution on Commercial and data privacy driven initiatives where appropriate. Major Accountabilities Ensures that all activities are performed in compliance with quality system requirements. Deliver accurate, timely, consistent, and quality customer support service. Identify and implement solutions to data privacy, data management and integration issues and concerns, including proactive prevention strategies. Education Further or higher education to degree level or equivalent. Minimum IT education requirements are necessary so that the individual can manage the complexity and scope of the role. Project management skills. Skilled in using M365 suite of tools including Power BI, SharePoint, Power Apps and Power Automate. Ability to upskill rapidly in emerging M365 tools and best practice. Background Project management skills. Experience of working in a business analysis role. Understanding of data security principles and privacy by design. Customer services or business support experience If you're excited about application security, identity management, and creating robust, secure solutions for modern architectures, we want to hear from you! Please apply with a copy of your CV or send it to Prasanna com and let's start the conversation! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
12/03/2026
Contractor
Adword Commercial Digital Business Analyst Location: Maidenhead (Hybrid 4 days a week onsite) Contract Duration: 12 months Job description: Our client is looking for candidate from Healthcare, Pharmaceutical or Medical industries Primary Objective of Position The Commercial Digital Business Analyst is responsible for: Supporting the Commercial team in deep analysis of new Commercial initiatives and opportunities, including but not limited to opportunities surfaced from the Innovation Team and wider workforce. Using analytical skills to deeply understand current business processes, identify bottlenecks and triage potential solutions to drive commercial excellence. Produce 'as-is' and proposed 'to-be' process maps, data flow diagrams and documentation for systems and solutions. Using approved Abbott tools to build, configure and maintain compliant digital solutions or components to enhance Commercial and wider business functions. Liaising with Abbott teams and 3rd party suppliers regarding commercial projects and initiatives in order to provide guidance, training and appropriate signposting. Providing remote demonstrations of new Commercial initiatives (software, platforms or processes) to Abbott teams to explain, educate and adopt. Support the Senior Specialist Commercial Digital Solutions in maintaining appropriate Software Development Lifecycle and associated documentation. Liaising with appropriate EMEA personnel to support execution on Commercial and data privacy driven initiatives where appropriate. Major Accountabilities Ensures that all activities are performed in compliance with quality system requirements. Deliver accurate, timely, consistent, and quality customer support service. Identify and implement solutions to data privacy, data management and integration issues and concerns, including proactive prevention strategies. Education Further or higher education to degree level or equivalent. Minimum IT education requirements are necessary so that the individual can manage the complexity and scope of the role. Project management skills. Skilled in using M365 suite of tools including Power BI, SharePoint, Power Apps and Power Automate. Ability to upskill rapidly in emerging M365 tools and best practice. Background Project management skills. Experience of working in a business analysis role. Understanding of data security principles and privacy by design. Customer services or business support experience If you're excited about application security, identity management, and creating robust, secure solutions for modern architectures, we want to hear from you! Please apply with a copy of your CV or send it to Prasanna com and let's start the conversation! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Dedicated to sustainable development, Arup is a collective of designers, consultants and experts working globally. At Arup you will have the opportunity to collaborate on ambitious projects - delivering remarkable outcomes for clients and communities, and to do socially useful work that has meaning. Arup's purpose, shared values and collaborative approach has set it apart for over 75 years, and now is your opportunity to join. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with Arup to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On Behalf of Arup, we are looking for an IT Support Specialist (Hardware/Software) for a 6 Month Part-Time contract based in Nottingham (3 days per week onsite). Purpose of the role: As IT Support Specialist you will act as primary liaison for Digital Technology related requests, addressing issues related to desktop and infrastructure, and escalating to other teams as needed. You will provide onsite technical support across hardware, software, and engineering applications. What you'll do: Act as client liaison for all Digital Technology related requests from staff, being first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, storage, network, cloud services, enterprise systems, cyber security, etc.), engage and escalate to other Digital Technology teams as needed. Provide value added services to the business, working together with the leadership team to drive technology and help transform business activities. Configure, deploy, maintain, troubleshoot, and support workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment. Solve problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.), determining the source of problems and classifying their level, priority, and nature. When appropriate, escalating or routing them to the appropriate team. Respond to, document, and resolve service tickets in a timely manner according to an agreed service level. Document procedures, standards, best-practice configurations, settings, installation sequences, and back-out instructions. Follow ITIL/Service Management policies and procedures. Help the software asset management team to maintain applications (licence management and version control). The skills you'll need: Proven hands on experience in an office based IT support role. Familiarity with ServiceNow or similar ticketing systems. Knowledge of laptop builds, device provisioning, and infrastructure support. Comfortable working independently and managing varied support needs. About the client About the client Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. Guided by its values and alignment with the UN Sustainable Development Goals, Arup creates and contributes to equitable spaces and systems, while cultivating a sense of belonging for all. Arup's internal employee networks support their inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - creating a space for everyone to express themselves and make a positive difference. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Sourcing Specialists. AMS are committed to providing all our candidates with the opportunity to perform at their best throughout the recruitment process. Please let us know if you require any additional support or reasonable adjustments during the screening process and we will work with you and Arup to identify the best solution to meet your requirements. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
11/03/2026
Full time
Dedicated to sustainable development, Arup is a collective of designers, consultants and experts working globally. At Arup you will have the opportunity to collaborate on ambitious projects - delivering remarkable outcomes for clients and communities, and to do socially useful work that has meaning. Arup's purpose, shared values and collaborative approach has set it apart for over 75 years, and now is your opportunity to join. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with Arup to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On Behalf of Arup, we are looking for an IT Support Specialist (Hardware/Software) for a 6 Month Part-Time contract based in Nottingham (3 days per week onsite). Purpose of the role: As IT Support Specialist you will act as primary liaison for Digital Technology related requests, addressing issues related to desktop and infrastructure, and escalating to other teams as needed. You will provide onsite technical support across hardware, software, and engineering applications. What you'll do: Act as client liaison for all Digital Technology related requests from staff, being first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, storage, network, cloud services, enterprise systems, cyber security, etc.), engage and escalate to other Digital Technology teams as needed. Provide value added services to the business, working together with the leadership team to drive technology and help transform business activities. Configure, deploy, maintain, troubleshoot, and support workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment. Solve problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.), determining the source of problems and classifying their level, priority, and nature. When appropriate, escalating or routing them to the appropriate team. Respond to, document, and resolve service tickets in a timely manner according to an agreed service level. Document procedures, standards, best-practice configurations, settings, installation sequences, and back-out instructions. Follow ITIL/Service Management policies and procedures. Help the software asset management team to maintain applications (licence management and version control). The skills you'll need: Proven hands on experience in an office based IT support role. Familiarity with ServiceNow or similar ticketing systems. Knowledge of laptop builds, device provisioning, and infrastructure support. Comfortable working independently and managing varied support needs. About the client About the client Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. Guided by its values and alignment with the UN Sustainable Development Goals, Arup creates and contributes to equitable spaces and systems, while cultivating a sense of belonging for all. Arup's internal employee networks support their inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - creating a space for everyone to express themselves and make a positive difference. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Sourcing Specialists. AMS are committed to providing all our candidates with the opportunity to perform at their best throughout the recruitment process. Please let us know if you require any additional support or reasonable adjustments during the screening process and we will work with you and Arup to identify the best solution to meet your requirements. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
Belcan is recruiting for an OT Security Engineer on a Permanent basis based from our South West London office. This project is working within the Oil & Gas Industry. You'll be joining a culture that values curiosity, expertise, and ideas as well as equal opportunities, inclusion, and authenticity. Location: London / hybrid - with ad-hoc visits to Norway and Poland. Job Purpose As an OT Cyber Security Engineer you will be responsible for providing OT cyber security support and oversight for product development groups and industrial control system environments within our client's organisation. This includes defining, managing, and enforcing IACS security controls, processes and procedures. Rely on experience in both information security and automation technologies focusing on industrial controls systems. Additional responsibilities include serving as a member of the IACS Cyber security team, the information and digital services team, working closely with sites, services, technical teams and product groups to ensure that security requirements and support are provided. Job Description Provide secure design, development, and architecture requirements for Industrial Control Systems (ICS) environments and information and digital systems as they relate to ICS and automation. Provide support to write, review, and maintain documents, policies, and standards governing the cyber security requirements for the ICS environment. Provide secure architecture requirements for lab and development networks. Perform security reviews and assessments of systems, networks, and processes/procedures in ICS environments. Assist with testing, selection and implementation of security technologies in ICS environments. Provide support for projects and initiatives that enables sites to accomplish project goals in a secure manner. Provide support for management and remediation of vulnerabilities identified in ICS environments. Support on the development of cyber security technology implementation strategies for ICS environments with clear understanding of the differences between IT and OT environments. Support the execution of risk-based methodologies for cyber security assessments of ICS systems, including remote sites, onsite, third party, and on vessels. Support on the creation of technical design documentation and to write technical reports for both technical and management consumption and understanding. Follows the established metrics and key performance indicators to monitor the overall health and effectiveness of the ISC cyber security program. Stays informed about the latest cyber threats to the ICS environment including threats towards the organisation. Supports on the development of strategies and plans to mitigate emerging cyber threats. Experience required for this role: Bachelor's degree or equivalent Strong technical ICS experience : ability to review configurations of ICS, identify best practices for backup and recovery of ICS, and understand industrial protocols. Good general technical knowledge: Applications technologies, networks, protocols, databases, operating systems (Windows/Linux) Understanding of Industrial Networks Experience using ICS software including: Engineering Software Version Management Software HMI Software OPC Software Working knowledge of networking concepts, ability to review network designs, and perform security assessments of network devices (e.g. switches, routers, firewalls). Cybersecurity certifications (e.g.: CISSP) ICS Security Certifications (SANS GICSP, ISA/IEC 62443 Risk Assessment Specialist) Experience implementing security controls, hardening, and technologies in automation systems and networks. Experience implementing vulnerability and patch management in ICS environments. Working knowledge of IACS Security standards. Willingness to travel to other client sites in Europe (5%). This vacancy is being advertised by Belcan.
10/03/2026
Full time
Belcan is recruiting for an OT Security Engineer on a Permanent basis based from our South West London office. This project is working within the Oil & Gas Industry. You'll be joining a culture that values curiosity, expertise, and ideas as well as equal opportunities, inclusion, and authenticity. Location: London / hybrid - with ad-hoc visits to Norway and Poland. Job Purpose As an OT Cyber Security Engineer you will be responsible for providing OT cyber security support and oversight for product development groups and industrial control system environments within our client's organisation. This includes defining, managing, and enforcing IACS security controls, processes and procedures. Rely on experience in both information security and automation technologies focusing on industrial controls systems. Additional responsibilities include serving as a member of the IACS Cyber security team, the information and digital services team, working closely with sites, services, technical teams and product groups to ensure that security requirements and support are provided. Job Description Provide secure design, development, and architecture requirements for Industrial Control Systems (ICS) environments and information and digital systems as they relate to ICS and automation. Provide support to write, review, and maintain documents, policies, and standards governing the cyber security requirements for the ICS environment. Provide secure architecture requirements for lab and development networks. Perform security reviews and assessments of systems, networks, and processes/procedures in ICS environments. Assist with testing, selection and implementation of security technologies in ICS environments. Provide support for projects and initiatives that enables sites to accomplish project goals in a secure manner. Provide support for management and remediation of vulnerabilities identified in ICS environments. Support on the development of cyber security technology implementation strategies for ICS environments with clear understanding of the differences between IT and OT environments. Support the execution of risk-based methodologies for cyber security assessments of ICS systems, including remote sites, onsite, third party, and on vessels. Support on the creation of technical design documentation and to write technical reports for both technical and management consumption and understanding. Follows the established metrics and key performance indicators to monitor the overall health and effectiveness of the ISC cyber security program. Stays informed about the latest cyber threats to the ICS environment including threats towards the organisation. Supports on the development of strategies and plans to mitigate emerging cyber threats. Experience required for this role: Bachelor's degree or equivalent Strong technical ICS experience : ability to review configurations of ICS, identify best practices for backup and recovery of ICS, and understand industrial protocols. Good general technical knowledge: Applications technologies, networks, protocols, databases, operating systems (Windows/Linux) Understanding of Industrial Networks Experience using ICS software including: Engineering Software Version Management Software HMI Software OPC Software Working knowledge of networking concepts, ability to review network designs, and perform security assessments of network devices (e.g. switches, routers, firewalls). Cybersecurity certifications (e.g.: CISSP) ICS Security Certifications (SANS GICSP, ISA/IEC 62443 Risk Assessment Specialist) Experience implementing security controls, hardening, and technologies in automation systems and networks. Experience implementing vulnerability and patch management in ICS environments. Working knowledge of IACS Security standards. Willingness to travel to other client sites in Europe (5%). This vacancy is being advertised by Belcan.
Telent Technology Services Limited
City, Birmingham
Cisco Principal Network Design Engineer - Quinton (Birmingham) - Hybrid Telent Technology Services Limited is a leading technology company and specialist in the design, build, operation, and maintenance of the UK's critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront of the digital revolution. Key Responsibilities: This role is required to provide complex support to the Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities. - Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella. - Work as part of a dedicated engineering team providing technical Solutions, Design Architecture and support across modern networks. - Responding to problems escalated via the NRTS/Highways Technology Service desk/NOC and progressing the issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/ customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call out rota for outside of normal working hours support. - Maintaining up to date product and technology knowledge - Escalation of product defects to the appropriate Business Division or third parties. - Attendance at customer meetings - Build relationships, customer trust, manage difficult situations, and negotiate conflict resolution. - Advocate for the customer during system outages/impairments and priority setting towards Telent for open issues. - Maintain customer satisfaction by assisting providing services that are fully compliant with the KPI. - Deliver support; synchronize and communicate between Technical Support team, NOC, and customer. Ensure proper customer follow-up and escalation. - Facilitate identification of control mechanisms and critical action/recovery paths for system components - Assist on providing Proactive Maintenance by monitoring and anticipating network performance with the result of avoiding issues/outages in the customer network. - Assist on providing conduct network performance analysis to assess the impact of a problem and to solve customer service-related issues. - Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards the engineering team. - Timely notification anomalies with respect to products and their operational configurations, to avoid known issues in NRTS and National Highways Corporate Network which may have potential operation impact. Analyze if a technical document (procedure, notification) is applicable to the NOC, field O&M and propose Action Plan Key Objectives: - Deliver to agreed service standards - including monitoring and tracking of SLA's/KPIs - Support Corp Network project for Cisco ISE, ASA and Umbrella - Provide Network Design and architect responsibilities. - Provide the required Management Information & regular management updates. - Qualitative Input into the appropriate database/s to track and manage standard and bespoke processes. - Designing and implementing new SD-WAN solutions - Monitoring network performance - Producing network support documentation - Create workarounds, solutions, and mitigations for identified issues. - Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture. - Implement Approved Configuration Changes. - Obtaining appropriate documentation in connection with the customer's request, as per the defined processes. - Dealing with, monitoring of, or escalation of issues in an appropriate and timely manner, ensuring recording of all relevant details for dissemination into the business. - Attendance at Customer, supplier and Team meetings as required. - Undertake 'Special Projects' or Task / Process ownership, at Managers request, to facilitate self-development. - Analyse the event information for trends and patterns that indicate performance degradation, early indicators of failures, reoccurring events and raise these to Problem Management Team - Supports the Problem Resolution Manager with trend analysis related to proactive Problem Management. - Attend Tier1 & 2 National Highways Corporate sites as and when required necessary. - Take part in the on-call rota to provide out of hours remote support for National Highways NRTS and Corporate LAN Network. Must be able to demonstrate sound technical understanding in several of the following disciplines: - Cisco ISE, ASA, Meraki and Umbrella - these must have skills. - Skills in Cisco switches and routers and Meraki devices - Proficiency in maintenance and firmware upgrades - Knowledge of Infrastructure Security, network management tools, MPLS, SD-WAN, VPN, and routing protocols - Have knowledge of and experience with the data, network and transport layers of communication or networking systems, IPV4/6, TCP, and other emerging protocols. We are guided by our values and behaviours: - Be Inclusive - Take Responsibility - Collaborate - Be Customer-focussed. What we offer A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work. The additional benefits with this role: - 26 days annual leave, plus public holidays, plus the option to buy up to 10 days or sell six days each year. - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
10/03/2026
Full time
Cisco Principal Network Design Engineer - Quinton (Birmingham) - Hybrid Telent Technology Services Limited is a leading technology company and specialist in the design, build, operation, and maintenance of the UK's critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront of the digital revolution. Key Responsibilities: This role is required to provide complex support to the Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities. - Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella. - Work as part of a dedicated engineering team providing technical Solutions, Design Architecture and support across modern networks. - Responding to problems escalated via the NRTS/Highways Technology Service desk/NOC and progressing the issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/ customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call out rota for outside of normal working hours support. - Maintaining up to date product and technology knowledge - Escalation of product defects to the appropriate Business Division or third parties. - Attendance at customer meetings - Build relationships, customer trust, manage difficult situations, and negotiate conflict resolution. - Advocate for the customer during system outages/impairments and priority setting towards Telent for open issues. - Maintain customer satisfaction by assisting providing services that are fully compliant with the KPI. - Deliver support; synchronize and communicate between Technical Support team, NOC, and customer. Ensure proper customer follow-up and escalation. - Facilitate identification of control mechanisms and critical action/recovery paths for system components - Assist on providing Proactive Maintenance by monitoring and anticipating network performance with the result of avoiding issues/outages in the customer network. - Assist on providing conduct network performance analysis to assess the impact of a problem and to solve customer service-related issues. - Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards the engineering team. - Timely notification anomalies with respect to products and their operational configurations, to avoid known issues in NRTS and National Highways Corporate Network which may have potential operation impact. Analyze if a technical document (procedure, notification) is applicable to the NOC, field O&M and propose Action Plan Key Objectives: - Deliver to agreed service standards - including monitoring and tracking of SLA's/KPIs - Support Corp Network project for Cisco ISE, ASA and Umbrella - Provide Network Design and architect responsibilities. - Provide the required Management Information & regular management updates. - Qualitative Input into the appropriate database/s to track and manage standard and bespoke processes. - Designing and implementing new SD-WAN solutions - Monitoring network performance - Producing network support documentation - Create workarounds, solutions, and mitigations for identified issues. - Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture. - Implement Approved Configuration Changes. - Obtaining appropriate documentation in connection with the customer's request, as per the defined processes. - Dealing with, monitoring of, or escalation of issues in an appropriate and timely manner, ensuring recording of all relevant details for dissemination into the business. - Attendance at Customer, supplier and Team meetings as required. - Undertake 'Special Projects' or Task / Process ownership, at Managers request, to facilitate self-development. - Analyse the event information for trends and patterns that indicate performance degradation, early indicators of failures, reoccurring events and raise these to Problem Management Team - Supports the Problem Resolution Manager with trend analysis related to proactive Problem Management. - Attend Tier1 & 2 National Highways Corporate sites as and when required necessary. - Take part in the on-call rota to provide out of hours remote support for National Highways NRTS and Corporate LAN Network. Must be able to demonstrate sound technical understanding in several of the following disciplines: - Cisco ISE, ASA, Meraki and Umbrella - these must have skills. - Skills in Cisco switches and routers and Meraki devices - Proficiency in maintenance and firmware upgrades - Knowledge of Infrastructure Security, network management tools, MPLS, SD-WAN, VPN, and routing protocols - Have knowledge of and experience with the data, network and transport layers of communication or networking systems, IPV4/6, TCP, and other emerging protocols. We are guided by our values and behaviours: - Be Inclusive - Take Responsibility - Collaborate - Be Customer-focussed. What we offer A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work. The additional benefits with this role: - 26 days annual leave, plus public holidays, plus the option to buy up to 10 days or sell six days each year. - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
1st/2nd Line Application Support Operator Location: Cardiff (office based initally then 3 days p/week from home) Hours: 35 hours per week £21.25 p/h (paid through an umbrella company) We re looking for someone to join an IT team supporting a range of core business systems used across the organisation. This role sits within the IT and Digital function and focuses on providing first line support for key internal systems, including platforms built on the Microsoft Power Platform, Dynamics 365, HR systems and other critical applications. You ll be the first point of contact for users, helping resolve issues, answering queries and making sure problems are logged and managed properly through the service desk. You ll work closely with internal IT teams and external suppliers to make sure issues are understood and resolved quickly, while keeping users updated along the way. What you ll be doing Providing 1st line support for internal users across core business systems Logging, managing and resolving incidents through the service desk Troubleshooting system and user issues and providing guidance where needed Escalating more complex problems to specialist teams while retaining ownership Setting up new users across supported systems Working with external suppliers where issues require third-party support Supporting testing of fixes and system updates Keeping documentation and system records up to date Assisting with system improvements and IT projects when required What we re looking for Experience providing IT or application support in a service desk or support environment Strong troubleshooting and problem solving skills Good understanding of business systems and user support processes Ability to manage incidents and prioritise effectively Comfortable working with both technical teams and non-technical users A customer focused approach with strong communication skills This is a good opportunity for someone who enjoys solving problems, working with a variety of systems and supporting users across a busy organisation.
10/03/2026
Contractor
1st/2nd Line Application Support Operator Location: Cardiff (office based initally then 3 days p/week from home) Hours: 35 hours per week £21.25 p/h (paid through an umbrella company) We re looking for someone to join an IT team supporting a range of core business systems used across the organisation. This role sits within the IT and Digital function and focuses on providing first line support for key internal systems, including platforms built on the Microsoft Power Platform, Dynamics 365, HR systems and other critical applications. You ll be the first point of contact for users, helping resolve issues, answering queries and making sure problems are logged and managed properly through the service desk. You ll work closely with internal IT teams and external suppliers to make sure issues are understood and resolved quickly, while keeping users updated along the way. What you ll be doing Providing 1st line support for internal users across core business systems Logging, managing and resolving incidents through the service desk Troubleshooting system and user issues and providing guidance where needed Escalating more complex problems to specialist teams while retaining ownership Setting up new users across supported systems Working with external suppliers where issues require third-party support Supporting testing of fixes and system updates Keeping documentation and system records up to date Assisting with system improvements and IT projects when required What we re looking for Experience providing IT or application support in a service desk or support environment Strong troubleshooting and problem solving skills Good understanding of business systems and user support processes Ability to manage incidents and prioritise effectively Comfortable working with both technical teams and non-technical users A customer focused approach with strong communication skills This is a good opportunity for someone who enjoys solving problems, working with a variety of systems and supporting users across a busy organisation.
Audio Visual Field Service Engineer - providing service to client sites in the Manchester, Sheffield, and Nottingham regions My client is a leading Audio-Visual integrator with a long history of innovation and excellence. Their team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. They provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to read on. Main Purpose of Position To provide proactive and reactive service and maintenance of audio-visual equipment on customer premises across the Midlands, North & West and potentially throughout Europe, and offshore. You will be responsible for the accurate diagnosis, removal, repair, testing, and implementation of all aspects of audio-visual, network, and control technologies. You will need to complete the above tasks most efficiently and effectively to ensure minimum downtime and maximum performance. As part of this role, you will service/maintain/install and/ or commission new projects/systems to high standards, on budget and on time. Key Responsibilities and Duties Diagnose and repair faults in systems at customer sites, using remote management tools when applicable and attend in person to solve if unable to fix remotely. You will ensure the final solutions maintain and/or improve the quality of the system. Provide technical remote support where required for both clients and other team members. Perform preventative maintenance of AV, network, control, and unified communications (UC) equipment on-site, ensuring systems are safe and operationally efficient. Support client presentations, conferences, and events, including setting up, operating, and breaking down AV systems, and provide system training to clients and colleagues, as necessary. Take ownership of delivering safe, high-quality service and repair work. Ensure health and safety documentation and procedures are in place and followed to protect yourself, company staff, and others. Complete and maintain accurate job records, electronic files, and customer-facing service reports, ensuring deadlines are met. Build and maintain strong client relationships, working closely with account managers to identify opportunities for additional service contracts or project work. Organise repair or shipment of faulty equipment when necessary. Ensure proper calibration and use of test equipment. Liaise with internal departments (particularly the Service Desk), clients, and third-party contractors to support seamless task and project execution. Take initiative in suggesting improvements to service delivery, efficiency, and technical methods in line with company standards. This position will provide cover (as necessary) for staff absences, periods of peak demand, and provide a service to clients requiring ad hoc and specialist support. Other duties as required or assigned by company management. To ensure mandatory compliance with information security policies, standards, and procedures. Person Specification Strong technical foundation in audio-visual systems, including but not limited to video conferencing, UC systems, digital signal processing, video systems and audio systems. Good experience and knowledge in AMX, Crestron, Medialon, Q-Sys, Alcorn McBride and other control systems, Solid IT and networking skills. Demonstrated experience in delivering exceptional customer service in high-pressure environments and managing client sensitivities with tact and professionalism. Able to work independently with minimal supervision, demonstrating strong initiative, problem-solving skills, and flexibility to adapt to varying tasks and responsibilities. Proven ability to think laterally, finding effective solutions and implementing workarounds while adhering to operational processes. Excellent communication skills, both verbal and written, with the ability to correspond with a wide variety of people, such as trades persons, executives, and designers. High level of computer literacy, including experience with case management systems and meticulous attention to detail in record-keeping. Able to carry out tasks that may involve lifting and moving equipment, with reasonable adjustments made where required. Demonstrates reliability, punctuality, and maintains a professional appearance. Full driving licence and valid passport required, with the flexibility to work on call, outside of normal business hours, or according to changing shift patterns when necessary. Ability read technical documentation and schematic diagrams. What we offer 30-38K based on experience Working from home flexibility Company vehicle + mileage Excellent opportunities for career development Investment in your learning and development Employee Recognition Scheme 23 days holiday plus bank holidays The opportunity to purchase additional holiday Health Cash Benefit Season Travel Ticket Loan Cycle to Work Scheme Tech-scheme Friendly and supportive working environment At my client, diversity, equity and inclusion (DEI) are fundamental to their mission of designing, building, and supporting innovative technology solutions that create lasting experiences where people live, work, and play.
05/03/2026
Full time
Audio Visual Field Service Engineer - providing service to client sites in the Manchester, Sheffield, and Nottingham regions My client is a leading Audio-Visual integrator with a long history of innovation and excellence. Their team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. They provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to read on. Main Purpose of Position To provide proactive and reactive service and maintenance of audio-visual equipment on customer premises across the Midlands, North & West and potentially throughout Europe, and offshore. You will be responsible for the accurate diagnosis, removal, repair, testing, and implementation of all aspects of audio-visual, network, and control technologies. You will need to complete the above tasks most efficiently and effectively to ensure minimum downtime and maximum performance. As part of this role, you will service/maintain/install and/ or commission new projects/systems to high standards, on budget and on time. Key Responsibilities and Duties Diagnose and repair faults in systems at customer sites, using remote management tools when applicable and attend in person to solve if unable to fix remotely. You will ensure the final solutions maintain and/or improve the quality of the system. Provide technical remote support where required for both clients and other team members. Perform preventative maintenance of AV, network, control, and unified communications (UC) equipment on-site, ensuring systems are safe and operationally efficient. Support client presentations, conferences, and events, including setting up, operating, and breaking down AV systems, and provide system training to clients and colleagues, as necessary. Take ownership of delivering safe, high-quality service and repair work. Ensure health and safety documentation and procedures are in place and followed to protect yourself, company staff, and others. Complete and maintain accurate job records, electronic files, and customer-facing service reports, ensuring deadlines are met. Build and maintain strong client relationships, working closely with account managers to identify opportunities for additional service contracts or project work. Organise repair or shipment of faulty equipment when necessary. Ensure proper calibration and use of test equipment. Liaise with internal departments (particularly the Service Desk), clients, and third-party contractors to support seamless task and project execution. Take initiative in suggesting improvements to service delivery, efficiency, and technical methods in line with company standards. This position will provide cover (as necessary) for staff absences, periods of peak demand, and provide a service to clients requiring ad hoc and specialist support. Other duties as required or assigned by company management. To ensure mandatory compliance with information security policies, standards, and procedures. Person Specification Strong technical foundation in audio-visual systems, including but not limited to video conferencing, UC systems, digital signal processing, video systems and audio systems. Good experience and knowledge in AMX, Crestron, Medialon, Q-Sys, Alcorn McBride and other control systems, Solid IT and networking skills. Demonstrated experience in delivering exceptional customer service in high-pressure environments and managing client sensitivities with tact and professionalism. Able to work independently with minimal supervision, demonstrating strong initiative, problem-solving skills, and flexibility to adapt to varying tasks and responsibilities. Proven ability to think laterally, finding effective solutions and implementing workarounds while adhering to operational processes. Excellent communication skills, both verbal and written, with the ability to correspond with a wide variety of people, such as trades persons, executives, and designers. High level of computer literacy, including experience with case management systems and meticulous attention to detail in record-keeping. Able to carry out tasks that may involve lifting and moving equipment, with reasonable adjustments made where required. Demonstrates reliability, punctuality, and maintains a professional appearance. Full driving licence and valid passport required, with the flexibility to work on call, outside of normal business hours, or according to changing shift patterns when necessary. Ability read technical documentation and schematic diagrams. What we offer 30-38K based on experience Working from home flexibility Company vehicle + mileage Excellent opportunities for career development Investment in your learning and development Employee Recognition Scheme 23 days holiday plus bank holidays The opportunity to purchase additional holiday Health Cash Benefit Season Travel Ticket Loan Cycle to Work Scheme Tech-scheme Friendly and supportive working environment At my client, diversity, equity and inclusion (DEI) are fundamental to their mission of designing, building, and supporting innovative technology solutions that create lasting experiences where people live, work, and play.
Sharepoint Systems Specialist Location: Reigate Salary: £45,000 - £50,000 + Hybrid Working About the Role This fantastic organisation is seeking a SharePoint Systems Specialist to lead the development and effective use of its SharePoint and Microsoft 365 environment, including emerging AI tools. The role involves working with teams across the organisation and the ICT provider to improve systems, support staff adoption, ensure data security and compliance, and help drive organisation-wide digital transformation. Duties & Responsibilities Drive systems efficiency and streamline processes. Lead digital transformation projects and tool rollouts. Oversee safe, ethical AI adoption. Manage SharePoint and intranet for usability and compliance. Deliver training and digital resources. Ensure data governance and security. What Experience is Required Expertise in SharePoint, Microsoft 365, and AI tools Change management, process improvement, and adoption experience Stakeholder engagement, project coordination, and ICT collaboration Data analysis, reporting, governance, and compliance knowledge Salary & Benefits Competitive salary of £45,000 - £50,000 Hybrid working - 2 days from home Employee Assistance Programme Location This role is based in Reigate - Commutable from nearby locations such as Redhill, Horley, Leatherhead and Crawley. How to Apply If this role sounds like a great fit for you, please send your CV to Matt Wright at CV Screen in strict confidence, or apply directly to this job posting. CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
05/03/2026
Full time
Sharepoint Systems Specialist Location: Reigate Salary: £45,000 - £50,000 + Hybrid Working About the Role This fantastic organisation is seeking a SharePoint Systems Specialist to lead the development and effective use of its SharePoint and Microsoft 365 environment, including emerging AI tools. The role involves working with teams across the organisation and the ICT provider to improve systems, support staff adoption, ensure data security and compliance, and help drive organisation-wide digital transformation. Duties & Responsibilities Drive systems efficiency and streamline processes. Lead digital transformation projects and tool rollouts. Oversee safe, ethical AI adoption. Manage SharePoint and intranet for usability and compliance. Deliver training and digital resources. Ensure data governance and security. What Experience is Required Expertise in SharePoint, Microsoft 365, and AI tools Change management, process improvement, and adoption experience Stakeholder engagement, project coordination, and ICT collaboration Data analysis, reporting, governance, and compliance knowledge Salary & Benefits Competitive salary of £45,000 - £50,000 Hybrid working - 2 days from home Employee Assistance Programme Location This role is based in Reigate - Commutable from nearby locations such as Redhill, Horley, Leatherhead and Crawley. How to Apply If this role sounds like a great fit for you, please send your CV to Matt Wright at CV Screen in strict confidence, or apply directly to this job posting. CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Our Mission At Vertical Aerospace, we are pioneering the way for electric aviation. The Valo, our eVTOL (electric, vertical, take-off and landing), 'zero emissions' aircraft will set a new safety standard for how we will navigate the sky. We won't realise our mission following the same legacy processes and traditions our predecessors followed, instead, we want to 'redefine' aerospace best practices. We are growing quickly from a prototype business to a scaling SME, and the next few years will be critical to our success and delivering on our ambitious goals. Valo is targeting airliner-level safety certification in 2028 ahead of entering service with our airline and operator customers. The Opportunity As a Graduate Digital Manufacturing Engineer, you'll work across our Aircraft and Battery Manufacturing Engineering teams, collaborating directly with senior engineers and digital specialists. You'll see your work translate from: CAD model To digital build simulation To shop floor execution To aircraft moving through the production line Your time will be split between: Central Bristol Headquarters Vertical Energy Centre (Avonmouth) Flight Test Centre (Kemble) You'll understand both the digital and physical impact of your work. This is not a back-office data role. This is digital systems embedded in live aerospace production. What You'll Do From day one, you'll help turn engineering design intent into manufacturing reality. You will: Support the transformation of Engineering BOM (EBOM) into Manufacturing BOM (MBOM) and Bill of Process Develop and maintain digital manufacturing data in platforms such as 3DEXPERIENCE (DELMIA) Contribute to end-to-end process definition including sequencing, tooling, part allocation and resource planning Support virtual builds to test manufacturability before physical assembly begins Help ensure shop floor systems (MES/MoM) are aligned with accurate digital data Assist with change management so engineering updates flow correctly into production systems Improve data quality, traceability and integration across PLM, ERP and manufacturing platforms This is systems thinking applied to real aircraft production. What You'll Gain Within your first year, you'll build experience in: Digital manufacturing within a regulated aerospace environment PLM, ERP and MES system integration Configuration control and traceability Aircraft and battery production processes Cross-functional collaboration between engineering and operations You'll develop both technical capability and commercial awareness - understanding how digital accuracy directly impacts safety, quality and certification. What You'll Bring We're looking for graduates who want responsibility early and are motivated by solving complex system challenges. You should have: This role is primarily aimed at students graduating in Summer 2026, however, we will also consider 2025 graduates A degree in Engineering, Manufacturing, Systems Engineering, Data or related discipline Strong analytical thinking and comfort working with structured data Interest in how digital tools drive physical production Attention to detail and a systems mindset Confidence collaborating across technical teams Curiosity and willingness to learn in a fast-paced environment You don't need to be an expert in 3DEXPERIENCE or PLM systems - but awareness or strong interest helps. Mindset matters more than polish. Why This Role Is Different You'll join during a major digital transformation phase, where: Engineering data must translate accurately into production Digital build simulations validate real-world manufacturability Configuration control supports certification Systems integration directly impacts aircraft build This is exposure that's rare at graduate level - especially in aerospace. Why Join Vertical? At Vertical Aerospace, you'll: Work at the intersection of digital systems and aircraft production Gain exposure across aircraft and battery manufacturing Experience digital transformation in a regulated industry Build skills that are highly transferable across advanced manufacturing sectors Contribute to scaling zero-emissions aviation If you want to build the systems that enable the future of sustainable flight - this is your opportunity. Our 4 Step Application Process Apply with your CV inclusive of a short cover letter at the top of your CV answering the below in no more than 200 words per question: Why Vertical interests you? A project you're proud of (please make this as relevant as possible to the role you are applying to. Specify your role, learnings, outcome. How you've applied engineering principles outside academia How you stay organised in time-critical projects If successful, you will be invited to attend a 30-minute video screening interview with one of our talent partners where you will be asked a mixture of technical and behaviours If successful, you will be asked to complete a short take-home technical exercise. All instructions will be shared at this stage If you are successful following step 3, you will be invited to the final stage - an onsite group assessment exercise and technical interview in our central Bristol office. We'll keep you informed throughout the process. What can you expect from us? We're on a mission. Where others see limits, we see opportunity, and we work at pace. Working at Vertical isn't your average role but for those seeking a challenge, a flexible, supportive organisation and an incredible team; working here is an opportunity to do the best work of your career. Our approach promotes ingenuit
04/03/2026
Full time
Our Mission At Vertical Aerospace, we are pioneering the way for electric aviation. The Valo, our eVTOL (electric, vertical, take-off and landing), 'zero emissions' aircraft will set a new safety standard for how we will navigate the sky. We won't realise our mission following the same legacy processes and traditions our predecessors followed, instead, we want to 'redefine' aerospace best practices. We are growing quickly from a prototype business to a scaling SME, and the next few years will be critical to our success and delivering on our ambitious goals. Valo is targeting airliner-level safety certification in 2028 ahead of entering service with our airline and operator customers. The Opportunity As a Graduate Digital Manufacturing Engineer, you'll work across our Aircraft and Battery Manufacturing Engineering teams, collaborating directly with senior engineers and digital specialists. You'll see your work translate from: CAD model To digital build simulation To shop floor execution To aircraft moving through the production line Your time will be split between: Central Bristol Headquarters Vertical Energy Centre (Avonmouth) Flight Test Centre (Kemble) You'll understand both the digital and physical impact of your work. This is not a back-office data role. This is digital systems embedded in live aerospace production. What You'll Do From day one, you'll help turn engineering design intent into manufacturing reality. You will: Support the transformation of Engineering BOM (EBOM) into Manufacturing BOM (MBOM) and Bill of Process Develop and maintain digital manufacturing data in platforms such as 3DEXPERIENCE (DELMIA) Contribute to end-to-end process definition including sequencing, tooling, part allocation and resource planning Support virtual builds to test manufacturability before physical assembly begins Help ensure shop floor systems (MES/MoM) are aligned with accurate digital data Assist with change management so engineering updates flow correctly into production systems Improve data quality, traceability and integration across PLM, ERP and manufacturing platforms This is systems thinking applied to real aircraft production. What You'll Gain Within your first year, you'll build experience in: Digital manufacturing within a regulated aerospace environment PLM, ERP and MES system integration Configuration control and traceability Aircraft and battery production processes Cross-functional collaboration between engineering and operations You'll develop both technical capability and commercial awareness - understanding how digital accuracy directly impacts safety, quality and certification. What You'll Bring We're looking for graduates who want responsibility early and are motivated by solving complex system challenges. You should have: This role is primarily aimed at students graduating in Summer 2026, however, we will also consider 2025 graduates A degree in Engineering, Manufacturing, Systems Engineering, Data or related discipline Strong analytical thinking and comfort working with structured data Interest in how digital tools drive physical production Attention to detail and a systems mindset Confidence collaborating across technical teams Curiosity and willingness to learn in a fast-paced environment You don't need to be an expert in 3DEXPERIENCE or PLM systems - but awareness or strong interest helps. Mindset matters more than polish. Why This Role Is Different You'll join during a major digital transformation phase, where: Engineering data must translate accurately into production Digital build simulations validate real-world manufacturability Configuration control supports certification Systems integration directly impacts aircraft build This is exposure that's rare at graduate level - especially in aerospace. Why Join Vertical? At Vertical Aerospace, you'll: Work at the intersection of digital systems and aircraft production Gain exposure across aircraft and battery manufacturing Experience digital transformation in a regulated industry Build skills that are highly transferable across advanced manufacturing sectors Contribute to scaling zero-emissions aviation If you want to build the systems that enable the future of sustainable flight - this is your opportunity. Our 4 Step Application Process Apply with your CV inclusive of a short cover letter at the top of your CV answering the below in no more than 200 words per question: Why Vertical interests you? A project you're proud of (please make this as relevant as possible to the role you are applying to. Specify your role, learnings, outcome. How you've applied engineering principles outside academia How you stay organised in time-critical projects If successful, you will be invited to attend a 30-minute video screening interview with one of our talent partners where you will be asked a mixture of technical and behaviours If successful, you will be asked to complete a short take-home technical exercise. All instructions will be shared at this stage If you are successful following step 3, you will be invited to the final stage - an onsite group assessment exercise and technical interview in our central Bristol office. We'll keep you informed throughout the process. What can you expect from us? We're on a mission. Where others see limits, we see opportunity, and we work at pace. Working at Vertical isn't your average role but for those seeking a challenge, a flexible, supportive organisation and an incredible team; working here is an opportunity to do the best work of your career. Our approach promotes ingenuit
