An exciting opportunity for a passionate Network Security Engineer to join a unique, multi-national Information Management function. Ideal candidates should be committed to protecting our critical systems and ensuring the integrity and security of our network infrastructure. Salary: Circa £50,000depending on experience+ shift allowance Dynamic (hybrid) working: 5 days per week on-site due to workload classification, working a 24/7 Shift Pattern Security Clearance: British Citizen This role will require DV Clearance. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS) and a Security Check (SC) clearance, which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: Join our forward thinking team as a Network Security Engineer, where you will play a key role in safeguarding our organisations' network infrastructure as part of the 24x7 Internal Security Response (ISR) team. When not involved in incident response and triage activity with the SOC team, you will be responsible for designing, implementing and maintaining robust security solutions to protect against evolving threats. Collaborating with cross-functional teams, you will work on implementing changes securely, identifying vulnerabilities, managing security incidents and ensuring compliance with industry best practices. The role will be involved in the optimisation of network security tools to remediate "purple team" highlighted areas identified for improvement. You will also have the opportunity to immerse your time into the standardisation of network tools. This is a dynamic opportunity to contribute to security initiatives, solve complex challenges, and have a direct impact on the overall resilience of our IT environment. If you are passionate about security and proactive defence, this role is the perfect fit. If you are looking to leverage your technical skills in a values-led company that values innovation and diversity, this is the place to make an impact. What we're looking for from you: ESSENTIALS Solid understanding of networking principles (TCP/IP, DNS, routing, switching, VLANS and load balancing) Strong expertise in configuring, maintaining and troubleshooting firewalls e.g. Cisco, Checkpoint, Palo Alto Demonstrable hands-on experience in next-gen firewalls and advancing security features like IPS/IDS, SSL decryption and deep packet inspection. Proven experience in managing secure proxy solutions (e.g. Bluecoat, F5) and the ability to implement policies for content filtering, SSL inspection and network traffic monitoring. In depth knowledge of security protocols such as IPSec, SSL / TLS, VPNs and two factor authentication. Understanding of network architectures and security zones (DMZ, internal networks). Proficient in monitoring technologies e.g. PRTG, Nagios. DESIRABLES Understanding of cyber security capabilities and their integrations to networks infrastructure. Existing knowledge of / aptitude to learn Darktrace Antigena and Respond, Splunk ES or Log Rhythm tools. Strong ability to interpret complex information via use of packet capture in order to identify malicious traffic in detail, revealing attacker behaviours like C2, exploitation, lateral movement, or data exfiltration. Proven ability to review SOC alerting in collaboration with SOC analysts to effectively triage and manage Tier 1 SOC alerts to the appropriate outcome. Experience with LDAP, and application traffic flow root cause analysis. Previous experience to identify root cause from (TBC for review - Demonstrable understanding of the OSI Reference Model and the network communication protocols, including but not limited to DNS, HTTP/S, SSL, SMTP, FTP/S, LDAP/S. Demonstrable experience with Security Information Event Monitoring Tools and/or Network Packet Capture tools). Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
03/04/2026
Full time
An exciting opportunity for a passionate Network Security Engineer to join a unique, multi-national Information Management function. Ideal candidates should be committed to protecting our critical systems and ensuring the integrity and security of our network infrastructure. Salary: Circa £50,000depending on experience+ shift allowance Dynamic (hybrid) working: 5 days per week on-site due to workload classification, working a 24/7 Shift Pattern Security Clearance: British Citizen This role will require DV Clearance. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS) and a Security Check (SC) clearance, which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: Join our forward thinking team as a Network Security Engineer, where you will play a key role in safeguarding our organisations' network infrastructure as part of the 24x7 Internal Security Response (ISR) team. When not involved in incident response and triage activity with the SOC team, you will be responsible for designing, implementing and maintaining robust security solutions to protect against evolving threats. Collaborating with cross-functional teams, you will work on implementing changes securely, identifying vulnerabilities, managing security incidents and ensuring compliance with industry best practices. The role will be involved in the optimisation of network security tools to remediate "purple team" highlighted areas identified for improvement. You will also have the opportunity to immerse your time into the standardisation of network tools. This is a dynamic opportunity to contribute to security initiatives, solve complex challenges, and have a direct impact on the overall resilience of our IT environment. If you are passionate about security and proactive defence, this role is the perfect fit. If you are looking to leverage your technical skills in a values-led company that values innovation and diversity, this is the place to make an impact. What we're looking for from you: ESSENTIALS Solid understanding of networking principles (TCP/IP, DNS, routing, switching, VLANS and load balancing) Strong expertise in configuring, maintaining and troubleshooting firewalls e.g. Cisco, Checkpoint, Palo Alto Demonstrable hands-on experience in next-gen firewalls and advancing security features like IPS/IDS, SSL decryption and deep packet inspection. Proven experience in managing secure proxy solutions (e.g. Bluecoat, F5) and the ability to implement policies for content filtering, SSL inspection and network traffic monitoring. In depth knowledge of security protocols such as IPSec, SSL / TLS, VPNs and two factor authentication. Understanding of network architectures and security zones (DMZ, internal networks). Proficient in monitoring technologies e.g. PRTG, Nagios. DESIRABLES Understanding of cyber security capabilities and their integrations to networks infrastructure. Existing knowledge of / aptitude to learn Darktrace Antigena and Respond, Splunk ES or Log Rhythm tools. Strong ability to interpret complex information via use of packet capture in order to identify malicious traffic in detail, revealing attacker behaviours like C2, exploitation, lateral movement, or data exfiltration. Proven ability to review SOC alerting in collaboration with SOC analysts to effectively triage and manage Tier 1 SOC alerts to the appropriate outcome. Experience with LDAP, and application traffic flow root cause analysis. Previous experience to identify root cause from (TBC for review - Demonstrable understanding of the OSI Reference Model and the network communication protocols, including but not limited to DNS, HTTP/S, SSL, SMTP, FTP/S, LDAP/S. Demonstrable experience with Security Information Event Monitoring Tools and/or Network Packet Capture tools). Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Job Title: Cloud Infrastructure Architect Location: Liverpool City Centre on a Hybrid working basis Salary: Up to 75,000 per annum DOE Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday-Friday 9.00am - 5.30pm Acorn is looking for a passionate Cloud Infrastructure Architect who will be responsible for designing, implementing, and optimising secure, scalable, and highly available cloud platforms. This role requires technical leadership across cloud strategy, architecture governance, infrastructure modernisation, and operational excellence. The architect partners closely with business areas to ensure the cloud environment supports organisational goals and meets enterprise standards. Responsibilities: Develop end-to-end cloud architectures, supporting enterprise workloads, including compute, storage, networking, identity, and automation. Develop a close working relationship with Platform Engineering to ensure robust design and delivery across our cloud platforms Create reference architectures, design patterns, and technical standards for cloud environments. Design hybrid and multi-cloud strategies leveraging platforms such as Azure, AWS, and GCP. Evaluate new cloud services, tools, and technologies to guide technical direction. Lead the design and implementation of core cloud infrastructure components: virtual networks, identity and access, monitoring, encryption, resilience, and backup strategies. Define infrastructure-as-code patterns using tools such as Terraform, Bicep, or ARM. Support migration of workloads from on-premise to cloud platforms following best-practice frameworks Ensure cloud designs adhere to security standards, regulatory requirements, and architectural governance. Implement Zero Trust principles, network segmentation, encryption, key management, and secure access control models. Partner with SecOps teams to ensure monitoring, logging, and incident response capabilities are embedded Develop automation and service optimisation strategies to improve performance, cost efficiency, and availability. Conduct capacity planning, resilience engineering, disaster recovery design, and performance tuning. Mentor engineers across cloud, DevOps, and infrastructure teams. About you: Requirements: Proven experience across several disciplines; networking, infrastructure, cloud platform and system administration Extensive experience designing and supporting cloud infrastructure on Azure, AWS, or GCP Strong understanding of networking (VNETs/VPCs, routing, DNS, load balancing, firewalls) Knowledge of infrastructure-as-code and automation tooling. Experience with container platforms (AKS, EKS, GKE, Kubernetes) and serverless architectures. Strong background in identity and access management (Azure AD, IAM, RBAC). Proven experience building scalable, resilient, and secure cloud architectures. Solid understanding of cloud cost optimisation and FinOps principles Grow with Acorn We bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Earn recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited Armed Forces Covenant signatory Great Places to Work 2024/25 Best Place to Work for Development Best Place to Work for Women Before applying, please know: If your application is successful, we will run relevant employment checks prior to your employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements We can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Cloud Infrastructure Administrator, IT Architect, Systems Developer, Software Architect may also be considered for this role.
02/04/2026
Full time
Job Title: Cloud Infrastructure Architect Location: Liverpool City Centre on a Hybrid working basis Salary: Up to 75,000 per annum DOE Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday-Friday 9.00am - 5.30pm Acorn is looking for a passionate Cloud Infrastructure Architect who will be responsible for designing, implementing, and optimising secure, scalable, and highly available cloud platforms. This role requires technical leadership across cloud strategy, architecture governance, infrastructure modernisation, and operational excellence. The architect partners closely with business areas to ensure the cloud environment supports organisational goals and meets enterprise standards. Responsibilities: Develop end-to-end cloud architectures, supporting enterprise workloads, including compute, storage, networking, identity, and automation. Develop a close working relationship with Platform Engineering to ensure robust design and delivery across our cloud platforms Create reference architectures, design patterns, and technical standards for cloud environments. Design hybrid and multi-cloud strategies leveraging platforms such as Azure, AWS, and GCP. Evaluate new cloud services, tools, and technologies to guide technical direction. Lead the design and implementation of core cloud infrastructure components: virtual networks, identity and access, monitoring, encryption, resilience, and backup strategies. Define infrastructure-as-code patterns using tools such as Terraform, Bicep, or ARM. Support migration of workloads from on-premise to cloud platforms following best-practice frameworks Ensure cloud designs adhere to security standards, regulatory requirements, and architectural governance. Implement Zero Trust principles, network segmentation, encryption, key management, and secure access control models. Partner with SecOps teams to ensure monitoring, logging, and incident response capabilities are embedded Develop automation and service optimisation strategies to improve performance, cost efficiency, and availability. Conduct capacity planning, resilience engineering, disaster recovery design, and performance tuning. Mentor engineers across cloud, DevOps, and infrastructure teams. About you: Requirements: Proven experience across several disciplines; networking, infrastructure, cloud platform and system administration Extensive experience designing and supporting cloud infrastructure on Azure, AWS, or GCP Strong understanding of networking (VNETs/VPCs, routing, DNS, load balancing, firewalls) Knowledge of infrastructure-as-code and automation tooling. Experience with container platforms (AKS, EKS, GKE, Kubernetes) and serverless architectures. Strong background in identity and access management (Azure AD, IAM, RBAC). Proven experience building scalable, resilient, and secure cloud architectures. Solid understanding of cloud cost optimisation and FinOps principles Grow with Acorn We bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Earn recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited Armed Forces Covenant signatory Great Places to Work 2024/25 Best Place to Work for Development Best Place to Work for Women Before applying, please know: If your application is successful, we will run relevant employment checks prior to your employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements We can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Cloud Infrastructure Administrator, IT Architect, Systems Developer, Software Architect may also be considered for this role.
Role: SC Cleared Network Engineer Location: Farnborough (2 to 3 days per week onsite) Length: 6 months Rate: 750 to 800 via umbrella CANDIDATES MUST HOLD ACTIVE SC CLEARANCE AND BE SOLE UK NATIONALS DUE TO THE NATURE OF THE WORK AND INDUSTRY The Role As a Senior Network Engineer, you will be responsible for delivering engineering excellence across one or more technology domains by providing deep technical insight, drive continuous improvement, and ensure solutions are robust, scalable, and aligned with strategic objectives. Day-to-day, you'll lead the design, implementation and support of complex technology solutions, ensuring high performance, reliability, and security. As the Senior Engineer, you will also act as a technical authority, mentoring junior engineers and collaborating across teams to deliver integrated solutions. Your responsibilities will include: Leading the design, implementation and support of enterprise-grade solutions across one or more technology domains Take ownership of complex technical deliverables, ensuring quality, performance, and alignment with architectural and strategic standards and provide technical leadership and mentoring to Engineers and Associate Engineers, supporting their development and integration into the team Collaborate with principal engineers, architects and capability leads to align engineering outputs with strategic goals Represent engineering in cross-functional discussions, influencing decisions and driving alignment across teams Contribute to technology roadmaps and continuous improvement initiatives Ensure compliance with security, performance and operational standards and proactively identify and mitigate risks across engineering deliverables and service operations Essential experience of the Senior Network Engineer: Experience with large-scale, multi-site enterprise networks across LAN, WAN, datacentre, and hybrid-cloudoud environments Knowledge of routing and switching protocols including BGP, OSPF, VXLAN, EVPN, WI-FI and Network Authentication Protocols (e.g. 802.1x), across Cisco Catalyst/Nexus/WLC, Cisco Meraki, Palo Alto, Dell products. Familiarity with Cisco, Palo Alto, and F5 security solutions, including firewalls, intrusion prevention/detection systems, and network access control solutions Eperience with software defined Networking including virtualization technologies such as VMWare NSX-T Experience in producing detailed network designs and documentation aligned with business and security requirements Has experience with network automation, supported by development teams Essential qualifications for the Senior Network Engineer: CCNP or equivalent industry experience Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). This role is 37 hours per week based at Farnborough. To cover shift patterns between (Apply online only) GMT you may be asked to work at specific times. As part of a commitment to maintaining high service availability and rapid incident response, this role will be required to participate in an on-call rota. This responsibility reflects the trust placed in the role to act swiftly and decisively when critical systems are impacted. At our Farnborough site exciting work takes place at our state-of-the-art facility, with high-energy laser technologies, our 5m pressurised wind tunnel which has a simulation capability that is unique in the UK and our large research and development projects is a real hub of creativity, research and innovation. Join our talented teams of Engineers, IT & Cyber Specialists, Project Managers, Group Functions Teams and many more to provide future defences in the UK.
01/04/2026
Contractor
Role: SC Cleared Network Engineer Location: Farnborough (2 to 3 days per week onsite) Length: 6 months Rate: 750 to 800 via umbrella CANDIDATES MUST HOLD ACTIVE SC CLEARANCE AND BE SOLE UK NATIONALS DUE TO THE NATURE OF THE WORK AND INDUSTRY The Role As a Senior Network Engineer, you will be responsible for delivering engineering excellence across one or more technology domains by providing deep technical insight, drive continuous improvement, and ensure solutions are robust, scalable, and aligned with strategic objectives. Day-to-day, you'll lead the design, implementation and support of complex technology solutions, ensuring high performance, reliability, and security. As the Senior Engineer, you will also act as a technical authority, mentoring junior engineers and collaborating across teams to deliver integrated solutions. Your responsibilities will include: Leading the design, implementation and support of enterprise-grade solutions across one or more technology domains Take ownership of complex technical deliverables, ensuring quality, performance, and alignment with architectural and strategic standards and provide technical leadership and mentoring to Engineers and Associate Engineers, supporting their development and integration into the team Collaborate with principal engineers, architects and capability leads to align engineering outputs with strategic goals Represent engineering in cross-functional discussions, influencing decisions and driving alignment across teams Contribute to technology roadmaps and continuous improvement initiatives Ensure compliance with security, performance and operational standards and proactively identify and mitigate risks across engineering deliverables and service operations Essential experience of the Senior Network Engineer: Experience with large-scale, multi-site enterprise networks across LAN, WAN, datacentre, and hybrid-cloudoud environments Knowledge of routing and switching protocols including BGP, OSPF, VXLAN, EVPN, WI-FI and Network Authentication Protocols (e.g. 802.1x), across Cisco Catalyst/Nexus/WLC, Cisco Meraki, Palo Alto, Dell products. Familiarity with Cisco, Palo Alto, and F5 security solutions, including firewalls, intrusion prevention/detection systems, and network access control solutions Eperience with software defined Networking including virtualization technologies such as VMWare NSX-T Experience in producing detailed network designs and documentation aligned with business and security requirements Has experience with network automation, supported by development teams Essential qualifications for the Senior Network Engineer: CCNP or equivalent industry experience Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). This role is 37 hours per week based at Farnborough. To cover shift patterns between (Apply online only) GMT you may be asked to work at specific times. As part of a commitment to maintaining high service availability and rapid incident response, this role will be required to participate in an on-call rota. This responsibility reflects the trust placed in the role to act swiftly and decisively when critical systems are impacted. At our Farnborough site exciting work takes place at our state-of-the-art facility, with high-energy laser technologies, our 5m pressurised wind tunnel which has a simulation capability that is unique in the UK and our large research and development projects is a real hub of creativity, research and innovation. Join our talented teams of Engineers, IT & Cyber Specialists, Project Managers, Group Functions Teams and many more to provide future defences in the UK.
Rise Technical Recruitment
Letchworth Garden City, Hertfordshire
Network Engineering Manager - AV & Network Systems Hertfordshire - Hybrid 65,000 - 75,000 + Benefits Are you an experienced Network Engineer looking to take a leadership role in delivering high-end AV, IT, and security systems for superyachts and luxury residences? This is a unique opportunity to lead a team of engineers, influence system design, and work with the latest technologies across exciting international projects. In this role, you will consult on network design, configure and commission network hardware, and oversee the technical delivery and quality assurance of projects. You will also produce and maintain accurate documentation, troubleshoot complex issues, and ensure networks are delivered to the highest standards, supporting both AV and telecom systems on site. You will lead a team of engineers, manage interfaces with clients, shipyards, and contractors, and report progress and risks to the Project Management team. Coaching and upskilling your team to raise consistency across the department will be a key part of your responsibilities, alongside ensuring smooth technical project delivery on time and within specification. This role is ideal for a technically strong, client-focused leader with excellent knowledge of wired and wireless networks, fibre optics, WAN connectivity, and firewall/security systems. You will enjoy hands-on commissioning, working with cutting-edge technology, and representing a world-renowned systems integrator in a high-quality, professional environment. The Role: Lead the delivry, commissioning, and technical quality of AV, network, and telecom systems on yacht and high-end residential projects Manage, mentor, and upskill a team of engineers, ensuring consistency and excellence across technical delivery Liaise with clients, shipyards, contractors, and internal teams to ensure smooth project execution and successful handover The Candidate: Strong experience in network engineering, including routing/switching, VLANs, Wi-Fi, firewalls, WAN, fibre, and IP telephony Hands-on commissioning experience and ability to troubleshoot complex AV and network systems Excellent client-facing communication skills, calm under pressure, organised, and able to lead engineers effectively Reference No. BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
01/04/2026
Full time
Network Engineering Manager - AV & Network Systems Hertfordshire - Hybrid 65,000 - 75,000 + Benefits Are you an experienced Network Engineer looking to take a leadership role in delivering high-end AV, IT, and security systems for superyachts and luxury residences? This is a unique opportunity to lead a team of engineers, influence system design, and work with the latest technologies across exciting international projects. In this role, you will consult on network design, configure and commission network hardware, and oversee the technical delivery and quality assurance of projects. You will also produce and maintain accurate documentation, troubleshoot complex issues, and ensure networks are delivered to the highest standards, supporting both AV and telecom systems on site. You will lead a team of engineers, manage interfaces with clients, shipyards, and contractors, and report progress and risks to the Project Management team. Coaching and upskilling your team to raise consistency across the department will be a key part of your responsibilities, alongside ensuring smooth technical project delivery on time and within specification. This role is ideal for a technically strong, client-focused leader with excellent knowledge of wired and wireless networks, fibre optics, WAN connectivity, and firewall/security systems. You will enjoy hands-on commissioning, working with cutting-edge technology, and representing a world-renowned systems integrator in a high-quality, professional environment. The Role: Lead the delivry, commissioning, and technical quality of AV, network, and telecom systems on yacht and high-end residential projects Manage, mentor, and upskill a team of engineers, ensuring consistency and excellence across technical delivery Liaise with clients, shipyards, contractors, and internal teams to ensure smooth project execution and successful handover The Candidate: Strong experience in network engineering, including routing/switching, VLANs, Wi-Fi, firewalls, WAN, fibre, and IP telephony Hands-on commissioning experience and ability to troubleshoot complex AV and network systems Excellent client-facing communication skills, calm under pressure, organised, and able to lead engineers effectively Reference No. BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Network Engineering Manager - In this position you will work alongside the Project Management and Engineering teams. There will be opportunities to work with the latest technologies, influence design and deliver systems to the highest quality. You will be responsible for consulting on design, configuring network hardware, commissioning, and delivery of a project's network and telecommunications systems as a department lead. It is essential that you are an excellent communicator with good Client facing skills and have strong network engineering experience and excellent knowledge of wireless networks, fibre optics and telecoms systems. This is a field-based role that also requires international travel. The position will see you working on systems that are deployed in the high end residential market and within the integration of bullet proof systems in the world of high end superyachts. Consult on network design and architecture for yacht and residential projects. Configure, deploy and commission network infrastructure (routing/switching, Wi-Fi, firewalls, WAN). Own technical quality: testing, fault-finding, and final sign-off readiness. Produce and maintain accurate documentation (as-built, configs, IP plans, test results). Provide practical escalation support during build and commissioning. Lead and support a team of engineers on live projects (allocation, guidance, standards, coaching). Manage interfaces with shipyards, builders, owners' reps, and third-party contractors. Report progress, risks, and blockers clearly to the Project Manager. Train and upskill engineers-raise consistency across the department. CCNA - essential CCNP - desirable (or equivalent experience) Strong experience designing and delivering networks end-to-end. VLANs, trunking, STP fundamentals, DHCP/DNS, routing basics (OSPF preferred; BGP a plus). QoS and traffic shaping principles (especially important for voice/video). Multicast/IGMP basics (helpful in AV-over-IP environments). PoE design awareness (budgets, switch selection, edge device demands). Enterprise Wi-Fi deployment and management (controller-based or equivalent). Wi-Fi surveys, coverage analysis and heatmaps (Ekahau or equivalent). Commissioning approach that proves performance, not just "looks connected". Firewall configuration and deployment (Cisco, Fortinet, Check Point, Sophos, WatchGuard, Palo Alto). Solid fundamentals: segmentation (owner/guest/crew/IoT), secure remote access/VPN, ACL deployment. Multi-WAN / SD-WAN style solutions and path selection (Peplink, Celerway, Kerio, Sophos, Cisco, Kognitive networks, etc.). 3G/4G/5G routers/modems, ISP management, VSAT connectivity constraints. SIP/VoIP fundamentals (Session Initiation Protocol) and IP telephony systems. Fault-finding and commissioning are compulsory. Comfortable using hand tools and network/telecom test equipment. Fibre experience: handling and testing basics (power levels/links) - OTDR knowledge a plus. General Strong English (written and spoken) and confident client-facing communication. Competent with Microsoft 365 (Word, Excel, Teams, SharePoint, OneNote, PowerPoint). If you have the desire / ability to travel and now seek a new fun and truly bespoke position then please send me your full technical CV that covers ideally all of the above. YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV HERTS HERTFORDSHIRE BEDS BEDFORDSHIRE BUCKS BUCKINGHAMSHIRE LONDON IT IOT NETWORK CISCO FIREWALL WIFI WI-FI CCNA CCNP WIRELESS VPN WAN VSAT ROUTERS
01/04/2026
Full time
Network Engineering Manager - In this position you will work alongside the Project Management and Engineering teams. There will be opportunities to work with the latest technologies, influence design and deliver systems to the highest quality. You will be responsible for consulting on design, configuring network hardware, commissioning, and delivery of a project's network and telecommunications systems as a department lead. It is essential that you are an excellent communicator with good Client facing skills and have strong network engineering experience and excellent knowledge of wireless networks, fibre optics and telecoms systems. This is a field-based role that also requires international travel. The position will see you working on systems that are deployed in the high end residential market and within the integration of bullet proof systems in the world of high end superyachts. Consult on network design and architecture for yacht and residential projects. Configure, deploy and commission network infrastructure (routing/switching, Wi-Fi, firewalls, WAN). Own technical quality: testing, fault-finding, and final sign-off readiness. Produce and maintain accurate documentation (as-built, configs, IP plans, test results). Provide practical escalation support during build and commissioning. Lead and support a team of engineers on live projects (allocation, guidance, standards, coaching). Manage interfaces with shipyards, builders, owners' reps, and third-party contractors. Report progress, risks, and blockers clearly to the Project Manager. Train and upskill engineers-raise consistency across the department. CCNA - essential CCNP - desirable (or equivalent experience) Strong experience designing and delivering networks end-to-end. VLANs, trunking, STP fundamentals, DHCP/DNS, routing basics (OSPF preferred; BGP a plus). QoS and traffic shaping principles (especially important for voice/video). Multicast/IGMP basics (helpful in AV-over-IP environments). PoE design awareness (budgets, switch selection, edge device demands). Enterprise Wi-Fi deployment and management (controller-based or equivalent). Wi-Fi surveys, coverage analysis and heatmaps (Ekahau or equivalent). Commissioning approach that proves performance, not just "looks connected". Firewall configuration and deployment (Cisco, Fortinet, Check Point, Sophos, WatchGuard, Palo Alto). Solid fundamentals: segmentation (owner/guest/crew/IoT), secure remote access/VPN, ACL deployment. Multi-WAN / SD-WAN style solutions and path selection (Peplink, Celerway, Kerio, Sophos, Cisco, Kognitive networks, etc.). 3G/4G/5G routers/modems, ISP management, VSAT connectivity constraints. SIP/VoIP fundamentals (Session Initiation Protocol) and IP telephony systems. Fault-finding and commissioning are compulsory. Comfortable using hand tools and network/telecom test equipment. Fibre experience: handling and testing basics (power levels/links) - OTDR knowledge a plus. General Strong English (written and spoken) and confident client-facing communication. Competent with Microsoft 365 (Word, Excel, Teams, SharePoint, OneNote, PowerPoint). If you have the desire / ability to travel and now seek a new fun and truly bespoke position then please send me your full technical CV that covers ideally all of the above. YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV HERTS HERTFORDSHIRE BEDS BEDFORDSHIRE BUCKS BUCKINGHAMSHIRE LONDON IT IOT NETWORK CISCO FIREWALL WIFI WI-FI CCNA CCNP WIRELESS VPN WAN VSAT ROUTERS
Cloud Infrastructure Engineer (AWS) Hybrid - 1 day per week in the Portsmouth Office My client is seeking a skilled Cloud Infrastructure Engineer to enhance and maintain the hybrid infrastructure that underpins both our internal operations and customer-facing services. This is a hands-on technical role requiring strong experience supporting AWS infrastructure, alongside broad expertise in scalable cloud architectures, on-premises infrastructure, and security. A commitment to continual improvement and a passion for automation are essential to success in this role. Key Responsibilities: Manage and support hybrid cloud infrastructure across AWS and on-premises platforms using Microsoft and/or Linux stacks Optimise infrastructure for security, performance, reliability, and cost efficiency Collaborate with Engineering teams to strengthen DevOps practices and improve cross-team workflows Monitor systems, troubleshoot issues, and implement solutions to ensure high availability Maintain accurate documentation, standards, and operational processes About You You are a proactive and technically strong infrastructure engineer who enjoys solving complex problems and working closely with software engineering teams. Essential experience and skills: Proven experience designing, deploying, and administering AWS infrastructure Broad understanding of Microsoft hybrid cloud environments with solid working knowledge of on-premises infrastructure High proficiency in at least two of the following: Docker (AWS ECS) Terraform, Ansible, or AWS CDK Nagios Windows Server (IIS) Linux Microsoft SQL Server Networking (switching, load balancing, firewalls) x86 server hardware Experience working with commercial software engineering teams using Agile and DevOps practices Strong problem-solving skills with the ability to work independently and collaboratively Experience managing or contributing to complex technical projects Desirable experience: Familiarity with Cloudflare Exposure to ISO27001, PCI-DSS, or similar security standards If you have the relevant skills for this role and are ready for the challenge, then please send your CV to
01/04/2026
Full time
Cloud Infrastructure Engineer (AWS) Hybrid - 1 day per week in the Portsmouth Office My client is seeking a skilled Cloud Infrastructure Engineer to enhance and maintain the hybrid infrastructure that underpins both our internal operations and customer-facing services. This is a hands-on technical role requiring strong experience supporting AWS infrastructure, alongside broad expertise in scalable cloud architectures, on-premises infrastructure, and security. A commitment to continual improvement and a passion for automation are essential to success in this role. Key Responsibilities: Manage and support hybrid cloud infrastructure across AWS and on-premises platforms using Microsoft and/or Linux stacks Optimise infrastructure for security, performance, reliability, and cost efficiency Collaborate with Engineering teams to strengthen DevOps practices and improve cross-team workflows Monitor systems, troubleshoot issues, and implement solutions to ensure high availability Maintain accurate documentation, standards, and operational processes About You You are a proactive and technically strong infrastructure engineer who enjoys solving complex problems and working closely with software engineering teams. Essential experience and skills: Proven experience designing, deploying, and administering AWS infrastructure Broad understanding of Microsoft hybrid cloud environments with solid working knowledge of on-premises infrastructure High proficiency in at least two of the following: Docker (AWS ECS) Terraform, Ansible, or AWS CDK Nagios Windows Server (IIS) Linux Microsoft SQL Server Networking (switching, load balancing, firewalls) x86 server hardware Experience working with commercial software engineering teams using Agile and DevOps practices Strong problem-solving skills with the ability to work independently and collaboratively Experience managing or contributing to complex technical projects Desirable experience: Familiarity with Cloudflare Exposure to ISO27001, PCI-DSS, or similar security standards If you have the relevant skills for this role and are ready for the challenge, then please send your CV to
Cloud Engineering Manager£70,000 - £80,000 plus a bonus, generous pension and holiday allowance, hybrid working +moreEpsom, Surrey, KT17 We're looking for a Cloud Engineering Manager to lead a small engineering team responsible for low-level design, build, and secure operation of a scalable, reliable and cost-efficient Azure cloud environment. This role bridges technical delivery and team leadership-you'll define engineering standards, mentor engineers, contribute to platform roadmaps, and ensure high levels of operational availability across the estate. This is a hands-on, operations-focused role. It's ideal for an experienced Azure Engineer with team leadership experience or Cloud Engineering Manager who wants to remain close to the technology while managing a small team. You'll play a key role in the day-to-day running of the cloud environment, with the autonomy to improve processes, while also contributing to projects and working closely with architects on design. Key Responsibilities; Lead and manage a small cloud engineering team (work allocation, mentoring, performance management) Remain hands-on with Azure across deployment, configuration and maintenance Produce high-quality, Low-Level Design (LLD) documentation Support design and project delivery in collaboration with Solution Architects Manage Azure tenancy administration and optimisation Oversee cloud security, DLP and MFA implementation Support migration of legacy systems to Azure Manage backup strategy, disaster recovery (ASR) and capacity planning Maintain storage lifecycle (Blob, Files, SharePoint, OneDrive) Ensure CMDB accuracy and support Service Desk escalations Maintain monitoring tools, infrastructure diagrams and documentation Work within change control and governance processes in a regulated environment Support legacy infrastructure (on-prem and virtual) where required Produce management information (MI) on performance, cost and usage A Typical Day Planning and prioritising team workloads Running team huddles / check-ins Hands-on engineering and troubleshooting Attending project meetings and working with architects Managing BAU tasks, escalations and ad-hoc issues This is a varied, fast-paced role where adaptability is key. What We're Looking For An experienced, hands-on Azure Engineer Previous management or team leadership experience Strong Low-Level Design (LLD) capability Excellent interpersonal and communication skills-this is a collaborative role Experience working in a regulated or process-driven environment A proactive, organised and detail-focused approach Essential Skills & Experience Microsoft Azure administration (networking, firewalls, DR, tenancy) Azure Site Recovery (ASR) and disaster recovery testing Microsoft 365 (Exchange Online, SharePoint Online) Windows Server deployment and administration Cloud security (DLP, MFA) Backup technologies (including Veeam) Strong experience with documentation, governance and change control Certifications (Required) AZ-104: Microsoft Azure Administrator , AZ-305: Designing Microsoft Azure Infrastructure Solutions Desirable - AWS exposure, VDI platforms (Azure Virtual Desktop, Horizon), Infrastructure-as-Code (Terraform, ARM, Azure DevOps), SQL Server administration
01/04/2026
Full time
Cloud Engineering Manager£70,000 - £80,000 plus a bonus, generous pension and holiday allowance, hybrid working +moreEpsom, Surrey, KT17 We're looking for a Cloud Engineering Manager to lead a small engineering team responsible for low-level design, build, and secure operation of a scalable, reliable and cost-efficient Azure cloud environment. This role bridges technical delivery and team leadership-you'll define engineering standards, mentor engineers, contribute to platform roadmaps, and ensure high levels of operational availability across the estate. This is a hands-on, operations-focused role. It's ideal for an experienced Azure Engineer with team leadership experience or Cloud Engineering Manager who wants to remain close to the technology while managing a small team. You'll play a key role in the day-to-day running of the cloud environment, with the autonomy to improve processes, while also contributing to projects and working closely with architects on design. Key Responsibilities; Lead and manage a small cloud engineering team (work allocation, mentoring, performance management) Remain hands-on with Azure across deployment, configuration and maintenance Produce high-quality, Low-Level Design (LLD) documentation Support design and project delivery in collaboration with Solution Architects Manage Azure tenancy administration and optimisation Oversee cloud security, DLP and MFA implementation Support migration of legacy systems to Azure Manage backup strategy, disaster recovery (ASR) and capacity planning Maintain storage lifecycle (Blob, Files, SharePoint, OneDrive) Ensure CMDB accuracy and support Service Desk escalations Maintain monitoring tools, infrastructure diagrams and documentation Work within change control and governance processes in a regulated environment Support legacy infrastructure (on-prem and virtual) where required Produce management information (MI) on performance, cost and usage A Typical Day Planning and prioritising team workloads Running team huddles / check-ins Hands-on engineering and troubleshooting Attending project meetings and working with architects Managing BAU tasks, escalations and ad-hoc issues This is a varied, fast-paced role where adaptability is key. What We're Looking For An experienced, hands-on Azure Engineer Previous management or team leadership experience Strong Low-Level Design (LLD) capability Excellent interpersonal and communication skills-this is a collaborative role Experience working in a regulated or process-driven environment A proactive, organised and detail-focused approach Essential Skills & Experience Microsoft Azure administration (networking, firewalls, DR, tenancy) Azure Site Recovery (ASR) and disaster recovery testing Microsoft 365 (Exchange Online, SharePoint Online) Windows Server deployment and administration Cloud security (DLP, MFA) Backup technologies (including Veeam) Strong experience with documentation, governance and change control Certifications (Required) AZ-104: Microsoft Azure Administrator , AZ-305: Designing Microsoft Azure Infrastructure Solutions Desirable - AWS exposure, VDI platforms (Azure Virtual Desktop, Horizon), Infrastructure-as-Code (Terraform, ARM, Azure DevOps), SQL Server administration
Senior AWS DevOps Engineer (Test & Infrastructure Resilience) Location: Remote Working Security Clearance: Must be eligible for SC Clearance 6 Months Contract 400 to 600 a day inside IR35 A top-tier consultancy firm is looking for an experienced AWS DevOps Engineer with a strong background in testing to help maintain and evolve Critical National Infrastructure (CNI) for a top UK client. This is a pivotal role in maintaining critical national infrastructure where scalability and resilience are essential. We're looking for a highly skilled DevOps engineer with a strong background in testing (including APIs). The ideal candidate should be self-motivated and results-driven, capable of thriving in an Agile team. You'll need to be comfortable with Confluence for documentation and Jira for project tracking and story management. Your main responsibility will be to develop and structure a comprehensive test framework. This includes creating approaches and plans, gaining approval for those approaches, and ultimately delivering a complex set of functional and performance tests for software components running within an AWS multi-account model. You will be working alongside client teams and supporting, as required, in a 3rd line capacity. Key Technologies Security & Service Mesh: Vault, Consul Orchestration: Kubernetes Cloud: Various AWS services (Compute, Identity) Monitoring & Logging: Prometheus, ELK CI/CD: Jenkins Scripting: Python, Ansible, and/or Bash Networking (Advantage): Proxies and firewalls, including Fortinet and Palo Alto Location: Remote Working 6 Months Contract 400 to 600 a day inside IR35 Security Clearance: Must be eligible for SC Clearance If this seems of interest, please apply directly to the ad or send your CV to (url removed). Randstad Technologies is acting as an Employment Business in relation to this vacancy.
31/03/2026
Contractor
Senior AWS DevOps Engineer (Test & Infrastructure Resilience) Location: Remote Working Security Clearance: Must be eligible for SC Clearance 6 Months Contract 400 to 600 a day inside IR35 A top-tier consultancy firm is looking for an experienced AWS DevOps Engineer with a strong background in testing to help maintain and evolve Critical National Infrastructure (CNI) for a top UK client. This is a pivotal role in maintaining critical national infrastructure where scalability and resilience are essential. We're looking for a highly skilled DevOps engineer with a strong background in testing (including APIs). The ideal candidate should be self-motivated and results-driven, capable of thriving in an Agile team. You'll need to be comfortable with Confluence for documentation and Jira for project tracking and story management. Your main responsibility will be to develop and structure a comprehensive test framework. This includes creating approaches and plans, gaining approval for those approaches, and ultimately delivering a complex set of functional and performance tests for software components running within an AWS multi-account model. You will be working alongside client teams and supporting, as required, in a 3rd line capacity. Key Technologies Security & Service Mesh: Vault, Consul Orchestration: Kubernetes Cloud: Various AWS services (Compute, Identity) Monitoring & Logging: Prometheus, ELK CI/CD: Jenkins Scripting: Python, Ansible, and/or Bash Networking (Advantage): Proxies and firewalls, including Fortinet and Palo Alto Location: Remote Working 6 Months Contract 400 to 600 a day inside IR35 Security Clearance: Must be eligible for SC Clearance If this seems of interest, please apply directly to the ad or send your CV to (url removed). Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Senior Cloud Application Support Engineer We are seeking a technically strong, customer-facing Cloud Reliability Analystwho can work directly with end users while also diagnosing and resolving complex infrastructure and application issues. This role requires deep troubleshooting skills across Windows-based Azure environments, as well as the ability to translate technical findings into clear, actionable communication for non-technical stakeholders. The ideal candidate combines hands-on cloud and systems expertise with strong ownership, sound judgment, and a proactive mindset. Join our dynamic team in Bracknell or Peterborough ! This is a full-time, permanent hybrid position, offering the perfect balance of three days in the office and two days working from home. Embrace the flexibility and be part of an innovative environment where your contributions truly matter. Duties & Responsibilities Deploy, maintain, and support Windows-based environments in Microsoft Azure. Support and troubleshoot technologies including: Remote Desktop Services (RDS) FSLogix IIS Active Directory SQL Server Serve as a primary technical point of contact for end users, providing professional communication and timely resolution of issues. Perform deep troubleshooting across multi-tier application environments (application, database, OS, networking). Analyze application logs, Windows event logs, and SQL logs to determine root cause. Monitor live production environments and proactively respond to performance degradation, monitoring alerts, and service disruptions. Participate in incident response and contribute to reducing Mean Time to Resolution (MTTR). Collaborate with development, operations, and infrastructure teams to implement scalable, reliable solutions. Design and implement automation to eliminate repetitive manual tasks and improve deployment consistency. Identify opportunities to optimize system performance, stability, and reliability. Act as a subject matter expert (SME) for internal stakeholders outside the IT organization. Knowledge, Skills & Abilities Strong experience with Microsoft Azure (AWS or similar cloud platforms a plus). Solid understanding of Windows Server environments and enterprise infrastructure. Strong knowledge of networking fundamentals, including DNS, routing, firewalls, and load balancing. Experience supporting Active Directory and identity-integrated applications. Proven ability to troubleshoot complex, multi-tier production environments. Intermediate SQL knowledge (querying, performance analysis, indexing basics preferred). Experience with Azure monitoring tools such as Log Analytics, Application Insights, or similar. Familiarity with scripting and automation (PowerShell, Azure CLI, ARM/Bicep, Terraform, or similar). Experience with performance tuning, capacity planning, and resource optimization. Experience working in SLA-driven or incident-managed environments. Ability to work directly with end users of varying technical proficiency and translate technical issues into understandable terms. Experience leveraging AI-assisted troubleshooting tools to accelerate issue diagnosis and resolution. Qualifications 5+ years of relevant IT experience with demonstrated success in application support, infrastructure, or cloud operations roles. 2+ years supporting cloud-hosted production environments.
31/03/2026
Full time
Senior Cloud Application Support Engineer We are seeking a technically strong, customer-facing Cloud Reliability Analystwho can work directly with end users while also diagnosing and resolving complex infrastructure and application issues. This role requires deep troubleshooting skills across Windows-based Azure environments, as well as the ability to translate technical findings into clear, actionable communication for non-technical stakeholders. The ideal candidate combines hands-on cloud and systems expertise with strong ownership, sound judgment, and a proactive mindset. Join our dynamic team in Bracknell or Peterborough ! This is a full-time, permanent hybrid position, offering the perfect balance of three days in the office and two days working from home. Embrace the flexibility and be part of an innovative environment where your contributions truly matter. Duties & Responsibilities Deploy, maintain, and support Windows-based environments in Microsoft Azure. Support and troubleshoot technologies including: Remote Desktop Services (RDS) FSLogix IIS Active Directory SQL Server Serve as a primary technical point of contact for end users, providing professional communication and timely resolution of issues. Perform deep troubleshooting across multi-tier application environments (application, database, OS, networking). Analyze application logs, Windows event logs, and SQL logs to determine root cause. Monitor live production environments and proactively respond to performance degradation, monitoring alerts, and service disruptions. Participate in incident response and contribute to reducing Mean Time to Resolution (MTTR). Collaborate with development, operations, and infrastructure teams to implement scalable, reliable solutions. Design and implement automation to eliminate repetitive manual tasks and improve deployment consistency. Identify opportunities to optimize system performance, stability, and reliability. Act as a subject matter expert (SME) for internal stakeholders outside the IT organization. Knowledge, Skills & Abilities Strong experience with Microsoft Azure (AWS or similar cloud platforms a plus). Solid understanding of Windows Server environments and enterprise infrastructure. Strong knowledge of networking fundamentals, including DNS, routing, firewalls, and load balancing. Experience supporting Active Directory and identity-integrated applications. Proven ability to troubleshoot complex, multi-tier production environments. Intermediate SQL knowledge (querying, performance analysis, indexing basics preferred). Experience with Azure monitoring tools such as Log Analytics, Application Insights, or similar. Familiarity with scripting and automation (PowerShell, Azure CLI, ARM/Bicep, Terraform, or similar). Experience with performance tuning, capacity planning, and resource optimization. Experience working in SLA-driven or incident-managed environments. Ability to work directly with end users of varying technical proficiency and translate technical issues into understandable terms. Experience leveraging AI-assisted troubleshooting tools to accelerate issue diagnosis and resolution. Qualifications 5+ years of relevant IT experience with demonstrated success in application support, infrastructure, or cloud operations roles. 2+ years supporting cloud-hosted production environments.
AWS Cloud Infrastructure Engineer Hybrid - 1 day per week in the Portsmouth Office My client is seeking a skilled Cloud Infrastructure Engineer to enhance and maintain the hybrid infrastructure that underpins both our internal operations and customer-facing services. This is a hands-on technical role requiring strong experience supporting AWS infrastructure, alongside broad expertise in scalable cloud architectures, on-premises infrastructure, and security. A commitment to continual improvement and a passion for automation are essential to success in this role. Key Responsibilities: Manage and support hybrid cloud infrastructure across AWS and on-premises platforms using Microsoft and/or Linux stacks Optimise infrastructure for security, performance, reliability, and cost efficiency Collaborate with Engineering teams to strengthen DevOps practices and improve cross-team workflows Monitor systems, troubleshoot issues, and implement solutions to ensure high availability Maintain accurate documentation, standards, and operational processes About You You are a proactive and technically strong infrastructure engineer who enjoys solving complex problems and working closely with software engineering teams. Essential experience and skills: Proven experience designing, deploying, and administering AWS infrastructure Broad understanding of Microsoft hybrid cloud environments with solid working knowledge of on-premises infrastructure High proficiency in at least two of the following: Docker (AWS ECS) Terraform, Ansible, or AWS CDK Nagios Windows Server (IIS) Linux Microsoft SQL Server Networking (switching, load balancing, firewalls) x86 server hardware Experience working with commercial software engineering teams using Agile and DevOps practices Strong problem-solving skills with the ability to work independently and collaboratively Experience managing or contributing to complex technical projects Desirable experience: Familiarity with Cloudflare Exposure to ISO27001, PCI-DSS, or similar security standards If you have the relevant skills for this role and are ready for the challenge, then please send your CV to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
31/03/2026
Full time
AWS Cloud Infrastructure Engineer Hybrid - 1 day per week in the Portsmouth Office My client is seeking a skilled Cloud Infrastructure Engineer to enhance and maintain the hybrid infrastructure that underpins both our internal operations and customer-facing services. This is a hands-on technical role requiring strong experience supporting AWS infrastructure, alongside broad expertise in scalable cloud architectures, on-premises infrastructure, and security. A commitment to continual improvement and a passion for automation are essential to success in this role. Key Responsibilities: Manage and support hybrid cloud infrastructure across AWS and on-premises platforms using Microsoft and/or Linux stacks Optimise infrastructure for security, performance, reliability, and cost efficiency Collaborate with Engineering teams to strengthen DevOps practices and improve cross-team workflows Monitor systems, troubleshoot issues, and implement solutions to ensure high availability Maintain accurate documentation, standards, and operational processes About You You are a proactive and technically strong infrastructure engineer who enjoys solving complex problems and working closely with software engineering teams. Essential experience and skills: Proven experience designing, deploying, and administering AWS infrastructure Broad understanding of Microsoft hybrid cloud environments with solid working knowledge of on-premises infrastructure High proficiency in at least two of the following: Docker (AWS ECS) Terraform, Ansible, or AWS CDK Nagios Windows Server (IIS) Linux Microsoft SQL Server Networking (switching, load balancing, firewalls) x86 server hardware Experience working with commercial software engineering teams using Agile and DevOps practices Strong problem-solving skills with the ability to work independently and collaboratively Experience managing or contributing to complex technical projects Desirable experience: Familiarity with Cloudflare Exposure to ISO27001, PCI-DSS, or similar security standards If you have the relevant skills for this role and are ready for the challenge, then please send your CV to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
FIELD NETWORK & CYBERSECURITY ENGINEER We're working with a growing technology provider in the cybersecurity, IT and connectivity space that's looking to add a Field Network & Cybersecurity Engineer to their team. Salary c. 35-50K depending on experience This is a great opportunity for a hands-on Field Network & Cybersecurity Engineer who enjoys variety - combining on-site client work, remote onboarding, and cutting-edge security and networking technologies. Key responsibilities for the Field Network & Cybersecurity Engineer include, Installing and configuring Fortinet firewalls, routers and switches Deploying and supporting Kaseya 365 solutions including Microsoft 365 and Intune Delivering on-site installations, onboarding and training for clients Running remote onboarding sessions via Microsoft Teams Translating technical solutions into clear guidance for non-technical users Working flexibly between field-based visits and remote support The ideal Field Network & Cybersecurity Engineer will need the following, Experience with Microsoft 365 and Intune Exposure to networking and cybersecurity technologies Certifications such as Fortinet or Microsoft are highly desirable (or willingness to work towards them) Strong verbal/written communication and client-facing skills A problem-solver who enjoys variety and working in different environments Full UK driving licence and own transport essential In return you will receive the following, Exposure to a wide range of modern security and networking technologies Ongoing training and certification support A role combining technical work with client engagement This position offers on-going training and growth so if you enjoy solving real-world IT challenges while building strong client relationships, this Field Network & Cybersecurity Engineer role could be a great fit.
31/03/2026
Full time
FIELD NETWORK & CYBERSECURITY ENGINEER We're working with a growing technology provider in the cybersecurity, IT and connectivity space that's looking to add a Field Network & Cybersecurity Engineer to their team. Salary c. 35-50K depending on experience This is a great opportunity for a hands-on Field Network & Cybersecurity Engineer who enjoys variety - combining on-site client work, remote onboarding, and cutting-edge security and networking technologies. Key responsibilities for the Field Network & Cybersecurity Engineer include, Installing and configuring Fortinet firewalls, routers and switches Deploying and supporting Kaseya 365 solutions including Microsoft 365 and Intune Delivering on-site installations, onboarding and training for clients Running remote onboarding sessions via Microsoft Teams Translating technical solutions into clear guidance for non-technical users Working flexibly between field-based visits and remote support The ideal Field Network & Cybersecurity Engineer will need the following, Experience with Microsoft 365 and Intune Exposure to networking and cybersecurity technologies Certifications such as Fortinet or Microsoft are highly desirable (or willingness to work towards them) Strong verbal/written communication and client-facing skills A problem-solver who enjoys variety and working in different environments Full UK driving licence and own transport essential In return you will receive the following, Exposure to a wide range of modern security and networking technologies Ongoing training and certification support A role combining technical work with client engagement This position offers on-going training and growth so if you enjoy solving real-world IT challenges while building strong client relationships, this Field Network & Cybersecurity Engineer role could be a great fit.
2nd Line Support Engineer London £30,000 - £35,000 We have an exciting opportunity for a highly motivated individual to join our client, a managed Services Technology business, to work on their rapidly growing Outsourced IT Helpdesk. As a 2nd Line Engineer, you will be supporting one of their high-profile clients in resolving incidents within their Microsoft 365, Azure Active Directory and Intune environments. Job Duties Provide second-line technical support for Microsoft 365, Azure Active Directory, and Intune environments, resolving incidents efficiently and effectively. Investigate, diagnose and resolve complex technical issues escalated from first line support. Communicate clearly and professionally with customers, including face-to-face interactions, ensuring a high level of customer satisfaction. Maintain accurate documentation of all support activities, including incident reports and resolution steps. Collaborate with third-party vendors and internal teams to resolve issues beyond the immediate scope. Participate in continuous service improvement initiatives by providing feedback and suggestions. Ensure compliance with company policies, procedures and security standards in all support activities. Support desktop and mobile device management through Intune, including policy application and troubleshooting. Monitor system performance and assist with the deployment of updates or patches as required. Required Experience: At least two years experience working in a second-line IT support capacity. Strong understanding of Microsoft cloud technologies, including Microsoft 365, Azure Active Directory and Intune. Good knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN and firewalls. Excellent verbal and written communication skills, with the confidence to engage directly with customers. Ability to commute reliably to Central London on a daily basis. A relevant IT qualification or equivalent experience in a technical support role is essential. Experience supporting Microsoft 365 workloads and Azure Active Directory services. Experience with device management solutions, preferably Microsoft Intune. Strong problem-solving skills with a methodical approach to incident management. Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Good interpersonal skills with the ability to explain technical information clearly to non-technical users. To apply for this role as 2nd Line Support Engineer, please click 'Apply Online' and upload an updated copy of your CV. Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location.
31/03/2026
Full time
2nd Line Support Engineer London £30,000 - £35,000 We have an exciting opportunity for a highly motivated individual to join our client, a managed Services Technology business, to work on their rapidly growing Outsourced IT Helpdesk. As a 2nd Line Engineer, you will be supporting one of their high-profile clients in resolving incidents within their Microsoft 365, Azure Active Directory and Intune environments. Job Duties Provide second-line technical support for Microsoft 365, Azure Active Directory, and Intune environments, resolving incidents efficiently and effectively. Investigate, diagnose and resolve complex technical issues escalated from first line support. Communicate clearly and professionally with customers, including face-to-face interactions, ensuring a high level of customer satisfaction. Maintain accurate documentation of all support activities, including incident reports and resolution steps. Collaborate with third-party vendors and internal teams to resolve issues beyond the immediate scope. Participate in continuous service improvement initiatives by providing feedback and suggestions. Ensure compliance with company policies, procedures and security standards in all support activities. Support desktop and mobile device management through Intune, including policy application and troubleshooting. Monitor system performance and assist with the deployment of updates or patches as required. Required Experience: At least two years experience working in a second-line IT support capacity. Strong understanding of Microsoft cloud technologies, including Microsoft 365, Azure Active Directory and Intune. Good knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN and firewalls. Excellent verbal and written communication skills, with the confidence to engage directly with customers. Ability to commute reliably to Central London on a daily basis. A relevant IT qualification or equivalent experience in a technical support role is essential. Experience supporting Microsoft 365 workloads and Azure Active Directory services. Experience with device management solutions, preferably Microsoft Intune. Strong problem-solving skills with a methodical approach to incident management. Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Good interpersonal skills with the ability to explain technical information clearly to non-technical users. To apply for this role as 2nd Line Support Engineer, please click 'Apply Online' and upload an updated copy of your CV. Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location.
IT System Engineer - (Patch Management) Location: London - E16, UK (Hybrid - Office, Customer Sites & Remote) Employment Type: Full-Time Reports To: Lead System Engineer Role Overview We are seeking a skilled and proactive IT System Engineer to join our London-based infrastructure team. The successful candidate will be responsible for the delivery of patch management services and the hands-on installation of updates, upgrades, patches, and hotfixes across enterprise environments. This role is both customer-facing and internally focused, requiring work at our London office, remote support, and on-site visits to Network Rail & TfL customer locations across Greater London and surrounding areas. The position requires strong technical capability, excellent documentation skills, and a professional approach when operating within client environments. Key Responsibilities Patch & Update Management - Plan, test, schedule and deploy patches, updates, service packs, upgrades, and hotfixes. - Manage structured patch cycles (monthly, emergency, zero-day response). - Perform pre-deployment testing and post-implementation testing & validation. - Maintain patch compliance reporting and remediation tracking. - Ensure minimal disruption to production systems. OS Infrastructure - Updates to various Linux distributions, Ubuntu, Debian, Red Hat etc. - Updates to Windows Server (2016/2019/2022) & Windows 10/11 environments. - Configure and administer WSUS. Network & Security Infrastructure - Deploy firmware updates and patches for: - Cisco routers and switches - Cisco firewalls - Juniper firewalls - Perform configuration backups and validation before changes. - Assist with vulnerability remediation and security audits. Virtualisation - Manage patching and lifecycle updates for VMware environments. - Maintain and upgrade VMware ESXi hosts and vCenter. - Ensure VM availability during maintenance cycles. Customer Engagement - Deliver on-site patching and maintenance at customer locations. - Provide clear communication before, during, and after maintenance windows. - Produce change documentation and implementation reports. - Work within ITIL change control processes. Required Skills & Experience Essential - 5+ years' experience in infrastructure or systems engineering roles. - Experience delivering structured patch management processes. - Knowledge of change management and maintenance windows. - Excellent troubleshooting and root-cause analysis skills. - Strong hands-on experience with some, or all of the following: - Windows Server & Windows Workstation environments - Linux Operating Systems - WSUS administration - Cisco rout ers & switches - Cisco and Juniper firewalls - VMware vSphere ( ESXi, vCenter, vLCM) - HPE & Dell server firmware Desirable - Familiarity with backup solutions. - Exposure to automation (PowerShell scripting). - ITIL Foundation certification. - Vendor certifications (Microsoft, Cisco, VMware, Juniper). - Experience working within Network Rail or Transport for London industry sectors. Personal Attributes - Professional and customer focused. - Highly organised with strong documentation skills. - Comfortable working out-of-hours during maintenance windows. - Strong communication skills (written and verbal). Working Conditions - Hybrid working model (London office, remote, and customer sites). - Occasional evening or night work during planned maintenance windows. - Travel within Greater London and surrounding areas. What We Offer - Competitive London-based salary. - Company pension scheme. - 26 days Holiday plus Bank Holidays - Employee portal - Professional development and certification support. - Exposure to diverse enterprise customer environments. - Opportunity to work across multi-vendor infrastructure technologies.
31/03/2026
Full time
IT System Engineer - (Patch Management) Location: London - E16, UK (Hybrid - Office, Customer Sites & Remote) Employment Type: Full-Time Reports To: Lead System Engineer Role Overview We are seeking a skilled and proactive IT System Engineer to join our London-based infrastructure team. The successful candidate will be responsible for the delivery of patch management services and the hands-on installation of updates, upgrades, patches, and hotfixes across enterprise environments. This role is both customer-facing and internally focused, requiring work at our London office, remote support, and on-site visits to Network Rail & TfL customer locations across Greater London and surrounding areas. The position requires strong technical capability, excellent documentation skills, and a professional approach when operating within client environments. Key Responsibilities Patch & Update Management - Plan, test, schedule and deploy patches, updates, service packs, upgrades, and hotfixes. - Manage structured patch cycles (monthly, emergency, zero-day response). - Perform pre-deployment testing and post-implementation testing & validation. - Maintain patch compliance reporting and remediation tracking. - Ensure minimal disruption to production systems. OS Infrastructure - Updates to various Linux distributions, Ubuntu, Debian, Red Hat etc. - Updates to Windows Server (2016/2019/2022) & Windows 10/11 environments. - Configure and administer WSUS. Network & Security Infrastructure - Deploy firmware updates and patches for: - Cisco routers and switches - Cisco firewalls - Juniper firewalls - Perform configuration backups and validation before changes. - Assist with vulnerability remediation and security audits. Virtualisation - Manage patching and lifecycle updates for VMware environments. - Maintain and upgrade VMware ESXi hosts and vCenter. - Ensure VM availability during maintenance cycles. Customer Engagement - Deliver on-site patching and maintenance at customer locations. - Provide clear communication before, during, and after maintenance windows. - Produce change documentation and implementation reports. - Work within ITIL change control processes. Required Skills & Experience Essential - 5+ years' experience in infrastructure or systems engineering roles. - Experience delivering structured patch management processes. - Knowledge of change management and maintenance windows. - Excellent troubleshooting and root-cause analysis skills. - Strong hands-on experience with some, or all of the following: - Windows Server & Windows Workstation environments - Linux Operating Systems - WSUS administration - Cisco rout ers & switches - Cisco and Juniper firewalls - VMware vSphere ( ESXi, vCenter, vLCM) - HPE & Dell server firmware Desirable - Familiarity with backup solutions. - Exposure to automation (PowerShell scripting). - ITIL Foundation certification. - Vendor certifications (Microsoft, Cisco, VMware, Juniper). - Experience working within Network Rail or Transport for London industry sectors. Personal Attributes - Professional and customer focused. - Highly organised with strong documentation skills. - Comfortable working out-of-hours during maintenance windows. - Strong communication skills (written and verbal). Working Conditions - Hybrid working model (London office, remote, and customer sites). - Occasional evening or night work during planned maintenance windows. - Travel within Greater London and surrounding areas. What We Offer - Competitive London-based salary. - Company pension scheme. - 26 days Holiday plus Bank Holidays - Employee portal - Professional development and certification support. - Exposure to diverse enterprise customer environments. - Opportunity to work across multi-vendor infrastructure technologies.
Role: 2nd Line IT Support Engineer Department: IT Reports To: Head of IT Pauline Quirke Academy of Performing Arts (PQA) is a UK-wide network of performing arts academies providing outstanding extracurricular training for students aged 4 18. Through high-quality tuition in Comedy & Drama, Musical Theatre and Film & Television, PQA empowers young people to build confidence, creativity and life skills in a safe and inclusive environment. This role sits within the IT team at PQA, which is responsible for supporting head office staff and external Principals operating PQA academies under licenses with a wide range of technical queries. You will primarily operate as a second line support engineer, working closely with our first-line support to resolve escalated issues and deliver effective solutions in a timely manner. Key Responsibilities Support HQ and external Principals IT queries and support Principals personal equipment if required. Support and maintain IT hardware and software within agreed SLA s, and act as an escalation point for our 1st line IT support. Support the Head Office network (firewalls, switches and lease lines), making sure systems are operating efficiently. Help maintain a high level of availability to PQA s IT systems, resolving any issues that arise. Administer and maintain our Microsoft Dynamic based database, coordinating with external support teams as needed. Effectively collaborate with 3rd party support on IT support tasks and projects. Proactively identify potential systems improvements and efficiencies. Support systems-based project work organised around CAB delivery cycles, as well as other IT projects and initiatives. Occasional travel to events such as conferences or academy visits. Such events will be planned in advance and reasonable notice will be provided. From time to time you may be required to perform ad hoc tasks which sit outside of this job description. Person Specification Essential Experience & Skills Microsoft 365 administration experience. Excellent customer service skills, both written (email) and verbal. Experience with Microsoft Power Platform (including Power Automate) and Microsoft Dynamics. Strong documentation skills with the ability to produce clear technical and user-facing guides. 2 5 years experience in a 2nd Line IT Support role (or equivalent). Advanced technical knowledge across 1st and 2nd Line support environments. Networking experience, including Wi-Fi, switches, firewalls, and NAS devices. Experience supporting and administering Windows Server environments (2012 R2 through to 2022). Experience installing, configuring, and maintaining printers. Experience with VMware (version 5.5 or above desirable). Knowledge of VoIP and phone system technologies. Administration of endpoint security tools, including Sophos Antivirus and BitLocker. Windows 10 and Windows 11 installation, support, and troubleshooting. Experience using service desk/ticketing systems and managing tickets through to resolution in line with SLAs. Clear enhanced DBS check (carried out by PQA). Desirable attributes Barracuda Backup Office admin ITIL experience Power BI & Power Automate experience PRTG Sensors Terminal Services Environment Experience with VMware (version 5.5 or above desirable) Personal Attributes Able to work effectively as part of a team while also managing and delivering individual projects independently. Willing and able to follow instructions accurately, with an initiative-taking approach to learning new skills and technologies. Confident communicator with the ability to present information clearly and concisely to diverse groups of stakeholders. Critical thinking skills and able to work well under pressure. Location: High Wycombe (Head Office) - with some home working available Holiday: 20 days + 3 days holiday at Christmas (and bank holidays) Hours: 40 per week Benefits include: Onsite free parking Birthday bonus day off Breakfast and refreshments available Employee Assistance Programme After probation has been passed (usually 6 months): Gym membership contribution Cycle to work scheme Private healthcare cover Life insurance
31/03/2026
Full time
Role: 2nd Line IT Support Engineer Department: IT Reports To: Head of IT Pauline Quirke Academy of Performing Arts (PQA) is a UK-wide network of performing arts academies providing outstanding extracurricular training for students aged 4 18. Through high-quality tuition in Comedy & Drama, Musical Theatre and Film & Television, PQA empowers young people to build confidence, creativity and life skills in a safe and inclusive environment. This role sits within the IT team at PQA, which is responsible for supporting head office staff and external Principals operating PQA academies under licenses with a wide range of technical queries. You will primarily operate as a second line support engineer, working closely with our first-line support to resolve escalated issues and deliver effective solutions in a timely manner. Key Responsibilities Support HQ and external Principals IT queries and support Principals personal equipment if required. Support and maintain IT hardware and software within agreed SLA s, and act as an escalation point for our 1st line IT support. Support the Head Office network (firewalls, switches and lease lines), making sure systems are operating efficiently. Help maintain a high level of availability to PQA s IT systems, resolving any issues that arise. Administer and maintain our Microsoft Dynamic based database, coordinating with external support teams as needed. Effectively collaborate with 3rd party support on IT support tasks and projects. Proactively identify potential systems improvements and efficiencies. Support systems-based project work organised around CAB delivery cycles, as well as other IT projects and initiatives. Occasional travel to events such as conferences or academy visits. Such events will be planned in advance and reasonable notice will be provided. From time to time you may be required to perform ad hoc tasks which sit outside of this job description. Person Specification Essential Experience & Skills Microsoft 365 administration experience. Excellent customer service skills, both written (email) and verbal. Experience with Microsoft Power Platform (including Power Automate) and Microsoft Dynamics. Strong documentation skills with the ability to produce clear technical and user-facing guides. 2 5 years experience in a 2nd Line IT Support role (or equivalent). Advanced technical knowledge across 1st and 2nd Line support environments. Networking experience, including Wi-Fi, switches, firewalls, and NAS devices. Experience supporting and administering Windows Server environments (2012 R2 through to 2022). Experience installing, configuring, and maintaining printers. Experience with VMware (version 5.5 or above desirable). Knowledge of VoIP and phone system technologies. Administration of endpoint security tools, including Sophos Antivirus and BitLocker. Windows 10 and Windows 11 installation, support, and troubleshooting. Experience using service desk/ticketing systems and managing tickets through to resolution in line with SLAs. Clear enhanced DBS check (carried out by PQA). Desirable attributes Barracuda Backup Office admin ITIL experience Power BI & Power Automate experience PRTG Sensors Terminal Services Environment Experience with VMware (version 5.5 or above desirable) Personal Attributes Able to work effectively as part of a team while also managing and delivering individual projects independently. Willing and able to follow instructions accurately, with an initiative-taking approach to learning new skills and technologies. Confident communicator with the ability to present information clearly and concisely to diverse groups of stakeholders. Critical thinking skills and able to work well under pressure. Location: High Wycombe (Head Office) - with some home working available Holiday: 20 days + 3 days holiday at Christmas (and bank holidays) Hours: 40 per week Benefits include: Onsite free parking Birthday bonus day off Breakfast and refreshments available Employee Assistance Programme After probation has been passed (usually 6 months): Gym membership contribution Cycle to work scheme Private healthcare cover Life insurance
Job Description: 3rd Line service desk engineer (MSP) Location: Borehamwood 4 days per week 1 day from home Salary: Up to 60 k per annum Certification budget: £3,(Apply online only)/year Weekly Team lunch: Enjoy a takeaway every single week Quarterly socials: Every 3 months we unwind as a team with various activities and entertainment Birthday leave: Full day off on your actual birthday (or nearest weekday!) Holiday: 22 days Hardware: Specify your own equipment we don't force outdated laptops on technical staff Training: Vendor-led training for NinjaOne, HaloPSA, CIPP formal upskilling budget separate from certification allowance Must have strong managed service provider experience Be the ultimate escalation point for our service desk owning the most complex technical incidents across our diverse SME client base. This isn't about clearing a ticket queue. You'll be architecting solutions whilst mentoring other line engineers through diagnostic methodology they haven't encountered before. Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine whether clients renew or leave. MSP 3.0 reality check: We're implementing NinjaOne RMM to operate as a proactive, automation-first MSP rather than reactive break-fix. Your role includes configuring NinjaOne for maximum effectiveness building automated remediation workflows, establishing intelligent alerting thresholds that reduce noise whilst catching real issues, and creating monitoring policies that prevent incidents instead of just logging them. Proactive monitoring, self-healing scripts, predictive maintenance these aren't buzzwords here. They're how we can continue to continue to evolve our business with ever increasing intelligence and automation, using cutting edge MSP tools. Technical stack you'll own: Core MSP platforms: HaloPSA (PSA), NinjaOne RMM (implementing now you'll drive configuration), CIPP (M365 security automation), Hudu (documentation) M365 ecosystem: Full tenant administration, Exchange Online, Intune/Endpoint Manager, Conditional Access, DLP, ATP Infrastructure: Azure AD/Entra ID, hybrid on-prem/cloud, firewalls (vendor-agnostic), network routing/switching, VPN architectures Automation: We build custom solutions, not just copy/paste from forums. Get your API on! Non-negotiable requirements: 3+ years proven 3rd line work in MSP environment M365 administration at expert level built Conditional Access policies, configured Intune device compliance from scratch, troubleshot hybrid Exchange migrations Demonstrable diagnostic methodology articulate how you approach unknown problems systematically Client-facing communication explain technical root causes to non-technical directors without condescension or jargon overload PowerShell competency read, modify, and write scripts for automation and remediation Highly valued (will influence salary positioning): Microsoft certifications (MCSA/MCSE or current role-based equivalents) NinjaOne, Datto RMM, or comparable RMM platform configuration experience Azure infrastructure deployment and management Firewall administration (Fortinet, SonicWall, Draytek, or similar enterprise platforms) Experience building automated monitoring/remediation workflows in RMM environments What differentiates this role: Our CEO has over 25 years enterprise IT leadership background technical decisions aren't overruled by non-technical management. When you propose automated remediation workflows or infrastructure changes, the conversation is about efficacy, not whether it fits a pre-approved vendor list. 18-staff MSP, financially stable, zero private equity ownership. We make technical investments based on operational merit, not quarterly EBITDA targets. Genuine progression: You're joining as we scale from 18 to 40 staff over 24 months. We are looking for rock stars to take the lead on this exciting journey. We promote based on technical capability and leadership demonstration, not tenure. IND/LET Call Steve Hill on (phone number removed)
31/03/2026
Full time
Job Description: 3rd Line service desk engineer (MSP) Location: Borehamwood 4 days per week 1 day from home Salary: Up to 60 k per annum Certification budget: £3,(Apply online only)/year Weekly Team lunch: Enjoy a takeaway every single week Quarterly socials: Every 3 months we unwind as a team with various activities and entertainment Birthday leave: Full day off on your actual birthday (or nearest weekday!) Holiday: 22 days Hardware: Specify your own equipment we don't force outdated laptops on technical staff Training: Vendor-led training for NinjaOne, HaloPSA, CIPP formal upskilling budget separate from certification allowance Must have strong managed service provider experience Be the ultimate escalation point for our service desk owning the most complex technical incidents across our diverse SME client base. This isn't about clearing a ticket queue. You'll be architecting solutions whilst mentoring other line engineers through diagnostic methodology they haven't encountered before. Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine whether clients renew or leave. MSP 3.0 reality check: We're implementing NinjaOne RMM to operate as a proactive, automation-first MSP rather than reactive break-fix. Your role includes configuring NinjaOne for maximum effectiveness building automated remediation workflows, establishing intelligent alerting thresholds that reduce noise whilst catching real issues, and creating monitoring policies that prevent incidents instead of just logging them. Proactive monitoring, self-healing scripts, predictive maintenance these aren't buzzwords here. They're how we can continue to continue to evolve our business with ever increasing intelligence and automation, using cutting edge MSP tools. Technical stack you'll own: Core MSP platforms: HaloPSA (PSA), NinjaOne RMM (implementing now you'll drive configuration), CIPP (M365 security automation), Hudu (documentation) M365 ecosystem: Full tenant administration, Exchange Online, Intune/Endpoint Manager, Conditional Access, DLP, ATP Infrastructure: Azure AD/Entra ID, hybrid on-prem/cloud, firewalls (vendor-agnostic), network routing/switching, VPN architectures Automation: We build custom solutions, not just copy/paste from forums. Get your API on! Non-negotiable requirements: 3+ years proven 3rd line work in MSP environment M365 administration at expert level built Conditional Access policies, configured Intune device compliance from scratch, troubleshot hybrid Exchange migrations Demonstrable diagnostic methodology articulate how you approach unknown problems systematically Client-facing communication explain technical root causes to non-technical directors without condescension or jargon overload PowerShell competency read, modify, and write scripts for automation and remediation Highly valued (will influence salary positioning): Microsoft certifications (MCSA/MCSE or current role-based equivalents) NinjaOne, Datto RMM, or comparable RMM platform configuration experience Azure infrastructure deployment and management Firewall administration (Fortinet, SonicWall, Draytek, or similar enterprise platforms) Experience building automated monitoring/remediation workflows in RMM environments What differentiates this role: Our CEO has over 25 years enterprise IT leadership background technical decisions aren't overruled by non-technical management. When you propose automated remediation workflows or infrastructure changes, the conversation is about efficacy, not whether it fits a pre-approved vendor list. 18-staff MSP, financially stable, zero private equity ownership. We make technical investments based on operational merit, not quarterly EBITDA targets. Genuine progression: You're joining as we scale from 18 to 40 staff over 24 months. We are looking for rock stars to take the lead on this exciting journey. We promote based on technical capability and leadership demonstration, not tenure. IND/LET Call Steve Hill on (phone number removed)
Cloud Infrastructure Engineer (AWS) Hybrid - 1 day per week in the Portsmouth Office My client is seeking a skilled Cloud Infrastructure Engineer to enhance and maintain the hybrid infrastructure that underpins both our internal operations and customer-facing services. This is a hands-on technical role requiring strong experience supporting AWS infrastructure, alongside broad expertise in scalable cloud architectures, on-premises infrastructure, and security. A commitment to continual improvement and a passion for automation are essential to success in this role. Key Responsibilities: Manage and support hybrid cloud infrastructure across AWS and on-premises platforms using Microsoft and/or Linux stacks Optimise infrastructure for security, performance, reliability, and cost efficiency Collaborate with Engineering teams to strengthen DevOps practices and improve cross-team workflows Monitor systems, troubleshoot issues, and implement solutions to ensure high availability Maintain accurate documentation, standards, and operational processes About You You are a proactive and technically strong infrastructure engineer who enjoys solving complex problems and working closely with software engineering teams. Essential experience and skills: Proven experience designing, deploying, and administering AWS infrastructure Broad understanding of Microsoft hybrid cloud environments with solid working knowledge of on-premises infrastructure High proficiency in at least two of the following: Docker (AWS ECS) Terraform, Ansible, or AWS CDK Nagios Windows Server (IIS) Linux Microsoft SQL Server Networking (switching, load balancing, firewalls) x86 server hardware Experience working with commercial software engineering teams using Agile and DevOps practices Strong problem-solving skills with the ability to work independently and collaboratively Experience managing or contributing to complex technical projects Desirable experience: Familiarity with Cloudflare Exposure to ISO27001, PCI-DSS, or similar security standards If you have the relevant skills for this role and are ready for the challenge, then please send your CV to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
31/03/2026
Full time
Cloud Infrastructure Engineer (AWS) Hybrid - 1 day per week in the Portsmouth Office My client is seeking a skilled Cloud Infrastructure Engineer to enhance and maintain the hybrid infrastructure that underpins both our internal operations and customer-facing services. This is a hands-on technical role requiring strong experience supporting AWS infrastructure, alongside broad expertise in scalable cloud architectures, on-premises infrastructure, and security. A commitment to continual improvement and a passion for automation are essential to success in this role. Key Responsibilities: Manage and support hybrid cloud infrastructure across AWS and on-premises platforms using Microsoft and/or Linux stacks Optimise infrastructure for security, performance, reliability, and cost efficiency Collaborate with Engineering teams to strengthen DevOps practices and improve cross-team workflows Monitor systems, troubleshoot issues, and implement solutions to ensure high availability Maintain accurate documentation, standards, and operational processes About You You are a proactive and technically strong infrastructure engineer who enjoys solving complex problems and working closely with software engineering teams. Essential experience and skills: Proven experience designing, deploying, and administering AWS infrastructure Broad understanding of Microsoft hybrid cloud environments with solid working knowledge of on-premises infrastructure High proficiency in at least two of the following: Docker (AWS ECS) Terraform, Ansible, or AWS CDK Nagios Windows Server (IIS) Linux Microsoft SQL Server Networking (switching, load balancing, firewalls) x86 server hardware Experience working with commercial software engineering teams using Agile and DevOps practices Strong problem-solving skills with the ability to work independently and collaboratively Experience managing or contributing to complex technical projects Desirable experience: Familiarity with Cloudflare Exposure to ISO27001, PCI-DSS, or similar security standards If you have the relevant skills for this role and are ready for the challenge, then please send your CV to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
OPERATIONAL TECHNOLOGY (OT) MANAGER Job Title: Operational Technology (OT) Manager Location: Kettering / Remote Salary: £55,000 Shift: Monday to Friday Days Job Role of the Operational Technology (OT) Manager A fantastic opportunity has arisen for an experienced Operational Technology (OT) professional to join a fast-paced, highly automated manufacturing environment. This is an excellent chance to take full ownership of the OT landscape within a growing business that is investing heavily in its systems, infrastructure, and technology. This role will suit a hands-on OT Engineer or Manager looking to develop their career within a modern manufacturing facility, with real influence over systems, cybersecurity, and continuous improvement initiatives. You will be responsible for managing and maintaining OT infrastructure, ensuring systems are secure, reliable, and aligned with business needs. You will also lead on OT cybersecurity, business continuity planning, and lifecycle management, working closely with internal stakeholders and external service providers. Sector Factory Maintenance / Operational Technology Non-Negotiable Requirements of the OT Manager Experience working within an OT, IT, or manufacturing technology environment Strong understanding of OT infrastructure and support within a production setting Experience managing systems, changes, and technical documentation Requirements for the OT Manager Minimum 3 years experience in a similar OT or manufacturing IT role Strong technical knowledge of servers, networking, virtualisation, and Windows systems Experience with Active Directory, cybersecurity, endpoint protection, and firewalls Ability to troubleshoot and maintain production-related IT/OT systems Structured approach to projects, change management, and reporting Ability to translate business requirements into technical solutions Desirable Requirements for the OT Manager Experience working with automated manufacturing or process equipment Knowledge of IT/OT integration within a production environment Experience with packaging or processing equipment (e.g. Tetra Pak, Galdi or similar) Understanding of backup, restore, and system lifecycle management The OT Manager will benefit from: Salary of £55,000 Monday to Friday days role (excellent work-life balance) Opportunity to take full ownership of OT systems and strategy Working within a modern, automated manufacturing environment Ongoing training and development opportunities Long-term stability within a growing business If you are interested in this role and feel that you have the right skills, then please click apply at the bottom of this advert. For further details contact Adem Halil at Pioneer Selection. As a registered candidate with Pioneer Selection Ltd, you automatically become eligible for our referral scheme. You will receive £250 for every candidate we place in permanent employment who has been recommended by you. Terms and Conditions apply please see our website for further details.
31/03/2026
Full time
OPERATIONAL TECHNOLOGY (OT) MANAGER Job Title: Operational Technology (OT) Manager Location: Kettering / Remote Salary: £55,000 Shift: Monday to Friday Days Job Role of the Operational Technology (OT) Manager A fantastic opportunity has arisen for an experienced Operational Technology (OT) professional to join a fast-paced, highly automated manufacturing environment. This is an excellent chance to take full ownership of the OT landscape within a growing business that is investing heavily in its systems, infrastructure, and technology. This role will suit a hands-on OT Engineer or Manager looking to develop their career within a modern manufacturing facility, with real influence over systems, cybersecurity, and continuous improvement initiatives. You will be responsible for managing and maintaining OT infrastructure, ensuring systems are secure, reliable, and aligned with business needs. You will also lead on OT cybersecurity, business continuity planning, and lifecycle management, working closely with internal stakeholders and external service providers. Sector Factory Maintenance / Operational Technology Non-Negotiable Requirements of the OT Manager Experience working within an OT, IT, or manufacturing technology environment Strong understanding of OT infrastructure and support within a production setting Experience managing systems, changes, and technical documentation Requirements for the OT Manager Minimum 3 years experience in a similar OT or manufacturing IT role Strong technical knowledge of servers, networking, virtualisation, and Windows systems Experience with Active Directory, cybersecurity, endpoint protection, and firewalls Ability to troubleshoot and maintain production-related IT/OT systems Structured approach to projects, change management, and reporting Ability to translate business requirements into technical solutions Desirable Requirements for the OT Manager Experience working with automated manufacturing or process equipment Knowledge of IT/OT integration within a production environment Experience with packaging or processing equipment (e.g. Tetra Pak, Galdi or similar) Understanding of backup, restore, and system lifecycle management The OT Manager will benefit from: Salary of £55,000 Monday to Friday days role (excellent work-life balance) Opportunity to take full ownership of OT systems and strategy Working within a modern, automated manufacturing environment Ongoing training and development opportunities Long-term stability within a growing business If you are interested in this role and feel that you have the right skills, then please click apply at the bottom of this advert. For further details contact Adem Halil at Pioneer Selection. As a registered candidate with Pioneer Selection Ltd, you automatically become eligible for our referral scheme. You will receive £250 for every candidate we place in permanent employment who has been recommended by you. Terms and Conditions apply please see our website for further details.
Job title: Network Engineer / Network Designer (Contract) Duration: 3 months initially, with potential extensions Location: London (Hybrid) Role Overview A Network Engineer / Network Designer is required to deliver project-based network and security changes within a large, distributed retail organisation. This role focuses solely on project delivery , with no BAU or operational support responsibilities. The contractor will work under general direction, taking responsibility for their own deliverables and ensuring that all design output, configuration artefacts, and documentation updates are accurate, consistent, and aligned with established standards. The work will involve contributing to network designs, implementing planned configuration changes, and updating documentation across hybrid cloud and on?premises environments. Technologies include Cisco ACI , Juniper Mist , Fortinet FortiGate , Palo Alto Networks , Zscaler (ZIA/ZPA) , Azure networking , F5 LTM , and automation tooling such as Python, GitHub, and Terraform . Key Responsibilities Network Design & Documentation Produce and update high?quality network documentation, including HLDs, LLDs, diagrams, and configuration specifications. Apply established design patterns for routing, segmentation, cloud connectivity, and secure access. Document changes clearly and consistently, ensuring traceability across project phases. Contribute to designs for Cisco ACI, including application profiles, endpoint groups, and policy models. Contribute to documentation for Juniper Mist wireless and access network deployments. Prepare clear integration and connectivity documentation for Zscaler ZIA and ZPA. Network Engineering & Project Delivery Deliver planned configuration changes across Fortinet, Palo Alto, and Juniper SRX firewalls. Implement routing changes using BGP and associated enterprise protocols. Build IPSec tunnels, VPNs, and Zero Trust access configurations following approved designs. Configure F5 LTM for application delivery and traffic management. Complete migration tasks, cutovers, and validation steps in line with project plans. Produce implementation runbooks, testing steps, and post?change records. Azure Cloud Networking Deploy Azure networking components such as VNets, subnets, NSGs, UDRs, Azure Firewall, and Private Endpoints. Update cloud network diagrams and documentation to reflect changes and new deployments. Support the delivery of hybrid connectivity using VPN Gateway and ExpressRoute. Ensure cloud networking aligns with existing enterprise design standards. Automation & Tooling Use Python to support automation of repeatable network configuration or verification tasks. Maintain configuration artefacts and documentation using GitHub version control. Apply Terraform modules to deliver network and cloud infrastructure builds where required. Transformation & Migration Delivery Contribute to workstreams delivering network modernisation, cloud adoption, and segmentation changes. Follow defined procedures when supporting branch, cloud, or data centre migrations. Produce migration documentation, implementation notes, and verification reports. Identify risks or issues related to network changes and escalate appropriately. Required Skills & Experience Core Networking Strong understanding of routing and switching technologies. Practical experience implementing BGP in enterprise environments. Knowledge of OSPF, VLANs, NAT, QoS, and IPsec VPN. Experience working with Cisco ACI and policy-driven network designs. Familiarity with Juniper Mist wireless and access networking. Security & Firewalls Hands on experience with: Fortinet FortiGate Palo Alto Networks Juniper SRX Including policy creation, rule updates, segmentation, and configuration deployment. Secure Access & Zero Trust Experience deploying Zscaler ZIA and/or ZPA into enterprise environments. Understanding of Zero Trust concepts and secure access patterns. Cloud Networking Practical experience delivering Azure networking solutions. Understanding of hybrid connectivity requirements and cloud security controls. Desirable Skills Automation experience with Python, Terraform, GitHub, and/or Ansible. Experience configuring and maintaining F5 LTM . Experience working in large distributed or retail organisations. Deliverables The contractor will be responsible for delivering: Updated network documentation (HLDs, LLDs, diagrams). Configuration build documents for firewall, routing, and LTM implementations. Azure networking deployment artefacts and connectivity documentation. Migration runbooks, test plans, and implementation records. Accurate, fully maintained documentation within agreed repositories. Clear, complete handover material for operational teams.
31/03/2026
Contractor
Job title: Network Engineer / Network Designer (Contract) Duration: 3 months initially, with potential extensions Location: London (Hybrid) Role Overview A Network Engineer / Network Designer is required to deliver project-based network and security changes within a large, distributed retail organisation. This role focuses solely on project delivery , with no BAU or operational support responsibilities. The contractor will work under general direction, taking responsibility for their own deliverables and ensuring that all design output, configuration artefacts, and documentation updates are accurate, consistent, and aligned with established standards. The work will involve contributing to network designs, implementing planned configuration changes, and updating documentation across hybrid cloud and on?premises environments. Technologies include Cisco ACI , Juniper Mist , Fortinet FortiGate , Palo Alto Networks , Zscaler (ZIA/ZPA) , Azure networking , F5 LTM , and automation tooling such as Python, GitHub, and Terraform . Key Responsibilities Network Design & Documentation Produce and update high?quality network documentation, including HLDs, LLDs, diagrams, and configuration specifications. Apply established design patterns for routing, segmentation, cloud connectivity, and secure access. Document changes clearly and consistently, ensuring traceability across project phases. Contribute to designs for Cisco ACI, including application profiles, endpoint groups, and policy models. Contribute to documentation for Juniper Mist wireless and access network deployments. Prepare clear integration and connectivity documentation for Zscaler ZIA and ZPA. Network Engineering & Project Delivery Deliver planned configuration changes across Fortinet, Palo Alto, and Juniper SRX firewalls. Implement routing changes using BGP and associated enterprise protocols. Build IPSec tunnels, VPNs, and Zero Trust access configurations following approved designs. Configure F5 LTM for application delivery and traffic management. Complete migration tasks, cutovers, and validation steps in line with project plans. Produce implementation runbooks, testing steps, and post?change records. Azure Cloud Networking Deploy Azure networking components such as VNets, subnets, NSGs, UDRs, Azure Firewall, and Private Endpoints. Update cloud network diagrams and documentation to reflect changes and new deployments. Support the delivery of hybrid connectivity using VPN Gateway and ExpressRoute. Ensure cloud networking aligns with existing enterprise design standards. Automation & Tooling Use Python to support automation of repeatable network configuration or verification tasks. Maintain configuration artefacts and documentation using GitHub version control. Apply Terraform modules to deliver network and cloud infrastructure builds where required. Transformation & Migration Delivery Contribute to workstreams delivering network modernisation, cloud adoption, and segmentation changes. Follow defined procedures when supporting branch, cloud, or data centre migrations. Produce migration documentation, implementation notes, and verification reports. Identify risks or issues related to network changes and escalate appropriately. Required Skills & Experience Core Networking Strong understanding of routing and switching technologies. Practical experience implementing BGP in enterprise environments. Knowledge of OSPF, VLANs, NAT, QoS, and IPsec VPN. Experience working with Cisco ACI and policy-driven network designs. Familiarity with Juniper Mist wireless and access networking. Security & Firewalls Hands on experience with: Fortinet FortiGate Palo Alto Networks Juniper SRX Including policy creation, rule updates, segmentation, and configuration deployment. Secure Access & Zero Trust Experience deploying Zscaler ZIA and/or ZPA into enterprise environments. Understanding of Zero Trust concepts and secure access patterns. Cloud Networking Practical experience delivering Azure networking solutions. Understanding of hybrid connectivity requirements and cloud security controls. Desirable Skills Automation experience with Python, Terraform, GitHub, and/or Ansible. Experience configuring and maintaining F5 LTM . Experience working in large distributed or retail organisations. Deliverables The contractor will be responsible for delivering: Updated network documentation (HLDs, LLDs, diagrams). Configuration build documents for firewall, routing, and LTM implementations. Azure networking deployment artefacts and connectivity documentation. Migration runbooks, test plans, and implementation records. Accurate, fully maintained documentation within agreed repositories. Clear, complete handover material for operational teams.
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) About Flotek: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
31/03/2026
Full time
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) About Flotek: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
Technical Support Engineer - Warwick on site- 4 on 4 off covering 7 days a week - rotational shift - days and nights Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is involved, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. What you'll do: - Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. - Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. - Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. - Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. - Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. - Ensure all Service Level Agreement targets are exceeded. - Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. Who you are: This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role would suit someone who enjoys solution-finding and thrives in a team environment. Given the 12-hour shift rotation and the nature of the team, it's clear that adaptability and strong communication credentials will be key in this position. It would be a perfect fit for someone eager to develop their technical experiences while contributing to the team's success. Key Requirements: - Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge - LAN / WAN, Juniper, IP Trade. - McAfee SIEM Security - Security Information Events Management knowledge - IT / ICT further education What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: - 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video!
31/03/2026
Full time
Technical Support Engineer - Warwick on site- 4 on 4 off covering 7 days a week - rotational shift - days and nights Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is involved, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. What you'll do: - Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. - Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. - Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. - Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. - Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. - Ensure all Service Level Agreement targets are exceeded. - Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. Who you are: This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role would suit someone who enjoys solution-finding and thrives in a team environment. Given the 12-hour shift rotation and the nature of the team, it's clear that adaptability and strong communication credentials will be key in this position. It would be a perfect fit for someone eager to develop their technical experiences while contributing to the team's success. Key Requirements: - Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge - LAN / WAN, Juniper, IP Trade. - McAfee SIEM Security - Security Information Events Management knowledge - IT / ICT further education What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: - 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video!
