Job Title: ServiceNow Technical Architect - Senior Manager Location: London Level: Senior Manager Salary: Competitive Salary & Package (Dependent on Experience) As a team: You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of AI to businesses and the ServiceNow Business Group already have an impressive list of clients who are realising the value of AI and GenAI with ServiceNow to transform their business. We are looking for talented, entrepreneurial technical talent to work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining ServiceNow partner in the ecosystem. You Are: A senior Technical Architect with the ServiceNow Business Group you are an experienced innovator of solutions with ServiceNow. You can understand business challenges and architect system solutions with ServiceNow. Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems. You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect. As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress. Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity. Strong background working with Enterprise Software companies and/or Consulting companies. We are looking for experience in the following skills: Expert knowledge and experience working with ServiceNow in Development & Technical Architecture capacity. Certified Technical Architect and ambition to do Certified Master Architect if not completed already Minimum of 5 years leading teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Experience of operating in a Technical Design Authority mode and demonstrable trusted advisor experience Ability to demonstrate advanced scripting and integration skills - JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP) Nice to have: Cloud migration experience GenAI experience ITILv4 or equivalent Certified SC clearance is desirable, or the ability to obtain SC clearance is required. What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. Closing Date for Applications: 28/02/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
04/03/2026
Full time
Job Title: ServiceNow Technical Architect - Senior Manager Location: London Level: Senior Manager Salary: Competitive Salary & Package (Dependent on Experience) As a team: You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of AI to businesses and the ServiceNow Business Group already have an impressive list of clients who are realising the value of AI and GenAI with ServiceNow to transform their business. We are looking for talented, entrepreneurial technical talent to work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining ServiceNow partner in the ecosystem. You Are: A senior Technical Architect with the ServiceNow Business Group you are an experienced innovator of solutions with ServiceNow. You can understand business challenges and architect system solutions with ServiceNow. Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems. You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect. As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress. Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity. Strong background working with Enterprise Software companies and/or Consulting companies. We are looking for experience in the following skills: Expert knowledge and experience working with ServiceNow in Development & Technical Architecture capacity. Certified Technical Architect and ambition to do Certified Master Architect if not completed already Minimum of 5 years leading teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Experience of operating in a Technical Design Authority mode and demonstrable trusted advisor experience Ability to demonstrate advanced scripting and integration skills - JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP) Nice to have: Cloud migration experience GenAI experience ITILv4 or equivalent Certified SC clearance is desirable, or the ability to obtain SC clearance is required. What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. Closing Date for Applications: 28/02/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Technical Delivery Manager Location: Hybrid - 2 days per week in the Croydon office, with occasional travel to Solihull based on business needs Security Clearance: SC and NPPV3 Vetting Clearance required About the Role We are looking for an experienced Technical Delivery Manager to lead the successful delivery of complex digital and technology projects within a large-scale public sector environment. In this role, you'll create the conditions for high-performing, multidisciplinary teams to thrive - enabling self-organisation while promoting a strong culture of transparency, collaboration, and continuous learning. You'll play a key role in delivering high-profile digital transformation programmes while ensuring the stability and reliability of critical national infrastructure. Acting as the bridge between technical teams and stakeholders, you'll oversee delivery from concept through to live service, combining strong delivery management, technical leadership, and service transition expertise. Key Responsibilities Plan, execute, and deliver software and infrastructure projects on time and within budget Lead cross-functional teams including developers, architects, engineers, service desk, and operations teams Manage end-to-end delivery of complex technical initiatives involving multiple workstreams Coordinate dependencies, timelines, and technical delivery across teams Communicate delivery progress, risks, and outcomes to internal and external stakeholders Identify delivery risks and implement effective mitigation strategies Champion agile delivery practices and continuous improvement Oversee smooth handover from project delivery into live service operations Maintain accurate documentation and reporting of delivery progress and outcomes Essential Skills and Experience 10+ years' hands-on delivery experience on digital or technology projects within consultancy, government, or large-scale enterprise environments 5+ years' experience working with cloud technologies, preferably AWS (e.g. EC2, RDS, ELB, EBS, EFS, S3, VPC, Glacier, IAM, CloudWatch, KMS) Strong experience managing incident, problem, and change management processes Proficiency with Git, Jira, Confluence, and ServiceNow Proven ability to engage effectively with senior stakeholders and end users, building trust and credibility quickly Strong written, verbal, and presentation skills with excellent attention to detail Highly organised, self-motivated, and comfortable working in collaborative, team-based environments A genuine passion for digital and technology, with a commitment to continuous learning and development What We're Looking For Strong relationship management skills with internal teams, stakeholders, and third-party suppliers Ability to drive outcomes and business value through effective coordination and governance Experience and enthusiasm for working within Central Government and similar regulated sectors Strategic mindset with a focus on customer satisfaction and operational excellence Why Join Us? Work as part of a collaborative, high-performing delivery team Contribute to innovative and impactful public sector programmes Gain exposure to cutting-edge technologies, tools, and delivery methodologies If you're a driven and experienced Technical Delivery Manager looking to make a real impact, we'd love to hear from you. Apply now to be part of exciting and meaningful digital transformation projects. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
03/03/2026
Contractor
Technical Delivery Manager Location: Hybrid - 2 days per week in the Croydon office, with occasional travel to Solihull based on business needs Security Clearance: SC and NPPV3 Vetting Clearance required About the Role We are looking for an experienced Technical Delivery Manager to lead the successful delivery of complex digital and technology projects within a large-scale public sector environment. In this role, you'll create the conditions for high-performing, multidisciplinary teams to thrive - enabling self-organisation while promoting a strong culture of transparency, collaboration, and continuous learning. You'll play a key role in delivering high-profile digital transformation programmes while ensuring the stability and reliability of critical national infrastructure. Acting as the bridge between technical teams and stakeholders, you'll oversee delivery from concept through to live service, combining strong delivery management, technical leadership, and service transition expertise. Key Responsibilities Plan, execute, and deliver software and infrastructure projects on time and within budget Lead cross-functional teams including developers, architects, engineers, service desk, and operations teams Manage end-to-end delivery of complex technical initiatives involving multiple workstreams Coordinate dependencies, timelines, and technical delivery across teams Communicate delivery progress, risks, and outcomes to internal and external stakeholders Identify delivery risks and implement effective mitigation strategies Champion agile delivery practices and continuous improvement Oversee smooth handover from project delivery into live service operations Maintain accurate documentation and reporting of delivery progress and outcomes Essential Skills and Experience 10+ years' hands-on delivery experience on digital or technology projects within consultancy, government, or large-scale enterprise environments 5+ years' experience working with cloud technologies, preferably AWS (e.g. EC2, RDS, ELB, EBS, EFS, S3, VPC, Glacier, IAM, CloudWatch, KMS) Strong experience managing incident, problem, and change management processes Proficiency with Git, Jira, Confluence, and ServiceNow Proven ability to engage effectively with senior stakeholders and end users, building trust and credibility quickly Strong written, verbal, and presentation skills with excellent attention to detail Highly organised, self-motivated, and comfortable working in collaborative, team-based environments A genuine passion for digital and technology, with a commitment to continuous learning and development What We're Looking For Strong relationship management skills with internal teams, stakeholders, and third-party suppliers Ability to drive outcomes and business value through effective coordination and governance Experience and enthusiasm for working within Central Government and similar regulated sectors Strategic mindset with a focus on customer satisfaction and operational excellence Why Join Us? Work as part of a collaborative, high-performing delivery team Contribute to innovative and impactful public sector programmes Gain exposure to cutting-edge technologies, tools, and delivery methodologies If you're a driven and experienced Technical Delivery Manager looking to make a real impact, we'd love to hear from you. Apply now to be part of exciting and meaningful digital transformation projects. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Location: Predominantly Basingstoke and surrounding area (requirement to travel to other sites when needed). Our purpose is to make the world more sustainable by building trust in society through innovation. Do you want to make an impact and change the way the world works? Do you want to collaborate and achieve together, leading committed, ITSM Tooling delivery teams, where teamwork is paramount? Are you a team player who is comfortable working on traditional and emerging ITSM technologies to produce credible solutions which delight our customers? This is your opportunity to make a real difference and help us achieve our ambitious goals. As a Senior Information Technology Service Management (ITSM) Tooling Architect you will play a crucial role in ensuring continued delivery excellence in support of our customers Digital Transformation priorities. You will work as part of an Agile team reporting into the Solution Owner to produce design documentation on a wide variety of ITSM tooling solutions which vary in size and complexity. Working alongside a team of dedicated professionals, you will be driven to find better, faster, more effective solutions. Working in Fujitsu Defence, you will need to demonstrate to customers and colleagues that you always work to the highest standards of data security. You will need to show others that you are an innovative individual who understands the requirements of technical design and deployment of IT systems in secure environments, and that you can deliver solutions of significant size and complexity. You will be required to produce designs and plans that give customers the confidence that Fujitsu understands and can deliver their requirements while keeping the design practical and cost effective for the customer and Fujitsu. Your transferable skills and experience: Extensive experience in the design, installation, configuration and customisation of various ITSM/ITIL/Service Desk Tooling technologies which should ideally include technologies from one or more of the following: CA Service Desk Manager BMC Remedy BMC Helix ServiceNow Freshworks ManageEngine Extensive experience of working within the bounds of ITSM/ITOM/ITIL/eTOM processes, ideally, with accompanying certifications (E.g. ITIL v4 certified). Extensive knowledge and experience in the design and implementation of highly secure, highly resilient, large scale ITSM tooling solutions for cloud, on-premises and hybrid cloud solutions. A working knowledge of general Information Technology Core infrastructure capabilities including: Windows Server technologies Active Directory and Group Policies SQL and SQL Server Clustering PKI Infrastructure and certificate management capabilities General knowledge of scripting, applications development and data manipulation techniques including: SQL Scripting Powershell REST Web Services C# Power BI SQL Server Reporting Please note: It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Information Technology Service Management Tooling Design this could be the next opportunity for you. 26 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more) Perks at work - employee discounts Employee assistance programme / virtual GP Role dependent benefits: Private medical / company car or car allowance. Recruitment process The recruitment process consists of two stages of interviews. We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme. Achieve together We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader , a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion
06/02/2026
Full time
Location: Predominantly Basingstoke and surrounding area (requirement to travel to other sites when needed). Our purpose is to make the world more sustainable by building trust in society through innovation. Do you want to make an impact and change the way the world works? Do you want to collaborate and achieve together, leading committed, ITSM Tooling delivery teams, where teamwork is paramount? Are you a team player who is comfortable working on traditional and emerging ITSM technologies to produce credible solutions which delight our customers? This is your opportunity to make a real difference and help us achieve our ambitious goals. As a Senior Information Technology Service Management (ITSM) Tooling Architect you will play a crucial role in ensuring continued delivery excellence in support of our customers Digital Transformation priorities. You will work as part of an Agile team reporting into the Solution Owner to produce design documentation on a wide variety of ITSM tooling solutions which vary in size and complexity. Working alongside a team of dedicated professionals, you will be driven to find better, faster, more effective solutions. Working in Fujitsu Defence, you will need to demonstrate to customers and colleagues that you always work to the highest standards of data security. You will need to show others that you are an innovative individual who understands the requirements of technical design and deployment of IT systems in secure environments, and that you can deliver solutions of significant size and complexity. You will be required to produce designs and plans that give customers the confidence that Fujitsu understands and can deliver their requirements while keeping the design practical and cost effective for the customer and Fujitsu. Your transferable skills and experience: Extensive experience in the design, installation, configuration and customisation of various ITSM/ITIL/Service Desk Tooling technologies which should ideally include technologies from one or more of the following: CA Service Desk Manager BMC Remedy BMC Helix ServiceNow Freshworks ManageEngine Extensive experience of working within the bounds of ITSM/ITOM/ITIL/eTOM processes, ideally, with accompanying certifications (E.g. ITIL v4 certified). Extensive knowledge and experience in the design and implementation of highly secure, highly resilient, large scale ITSM tooling solutions for cloud, on-premises and hybrid cloud solutions. A working knowledge of general Information Technology Core infrastructure capabilities including: Windows Server technologies Active Directory and Group Policies SQL and SQL Server Clustering PKI Infrastructure and certificate management capabilities General knowledge of scripting, applications development and data manipulation techniques including: SQL Scripting Powershell REST Web Services C# Power BI SQL Server Reporting Please note: It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Information Technology Service Management Tooling Design this could be the next opportunity for you. 26 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more) Perks at work - employee discounts Employee assistance programme / virtual GP Role dependent benefits: Private medical / company car or car allowance. Recruitment process The recruitment process consists of two stages of interviews. We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme. Achieve together We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader , a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion
Service Management Solution Architect Location: Edinburgh Salary: Competitive Salary & Package (Dependent on Experience) Career Level: Manager Accenture is a leading global professional services company, providing a broad variety of services in strategy & consulting, interactive, technology & operations, with digital capabilities across all of these services. With our thought leadership & culture of innovation, we apply industry expertise, diverse skills & next-generation technology to each business challenge. We believe in inclusion & diversity & supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual & Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion & diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do & the impact we have with our clients & with the communities in which we work & live. It is personal to all of us." - Julie Sweet, Accenture CEO. As a team: Accenture's CEO Julie Sweet has announced & committed to the formation of Accenture area backed by a $3 billion investment over three years. This strategic directive will ensure Accenture will continue to be an authority in Cloud consulting & enable us to support organisations across industries on their journey to cloud & become truly 'Cloud First' & realise greater value faster & at scale. Our substantial investment demonstrates our dedication to delivering greater value to our clients when they need it most. You'll learn, grow & advance in an innovative culture that thrives on shared success, varied ways of thinking & enables boundaryless opportunities that can drive your career in new & exciting ways. If you're looking for an ambitious career working in a vibrant environment with access to training & a global network of experts, this could be the role for you. As part of our distributed team, you'll be working with ground breaking technologies & will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: How to provide solutions to real world problems across a variety of industries. How to help transform leading organisations and communities around the world. How best to develop your skills and hone your talents within an innovative technology environment A focus on people development through a collaborative & mutually encouraging culture with a wealth of training & development opportunities As a Service Management Solution Architect, you will: Overall solutioning including pricing strategy & delivery model Lead programmes of work that deliver Service Management solutions & strategies Translate complex business problems into robust solutions Develop & deliver presentations which resonate with senior client stakeholders Create high quality, client facing assets targeting Service Management solutions Develop & design roadmaps, implement strategies & transformation plans Scrutinise existing client environments & recommend solutions that enable a to-be vision Identify for additional opportunities within clients, using wider Accenture offerings Lead & contribute to RFP & case development Job Qualifications We are looking for experience in the following skills: Expertise in architecting solutions in Service Management offerings such as; ITSM and SIAM frameworks, Service Mgmt maturity, process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design, service management tooling, and service catalogue design ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable) Are bold, digitally minded, and can successfully combine technical understanding and eye for business to provide compelling client solutions Strong Architecture skills and experience leading architecture teams Strong client-facing communication, and relationship building skills Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsory Set yourself apart: Understanding & experience of the challenges associated with managing & delivering Service Management implementations across the project life cycle Broader understanding/skills in how Service Management fits into a broader cloud-enabled enterprise such as broader cloud technologies, Digital Workplace, cloud networks, infrastructure outsource etc. Knowledge of operational, support & security challenges associated with taking a client on a journey to the Cloud utilising an "As a Service" model Evidence of personal development and a track record of success/progression What's in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days of vacation per year, access to app based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role to deliver the outstanding services we are known for. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human resourcefulness every day, serving clients in more than 120 countries. We accept the power of change to build value and shared success for our clients, people, shareholders, partners and communities. Visit us at . Closing Date for Applications 30/06/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. SRG100 Show more Show less Qualifications Job Qualifications We are looking for experience in the following skills: Expertise in architecting solutions in Service Management offerings such as; ITSM and SIAM frameworks, Service Mgmt maturity, process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design, service management tooling, and service catalogue design ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable) Are bold, digitally minded, and can successfully combine technical understanding and eye for business to provide compelling client solutions Strong Architecture skills and experience leading architecture teams Strong client-facing communication, and relationship building skills Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsory Set yourself apart: Understanding & experience of the challenges associated with managing & delivering Service Management implementations across the project life cycle Broader understanding/skills in how Service Management fits into a broader cloud-enabled enterprise such as broader cloud technologies, Digital Workplace, cloud networks, infrastructure outsource etc. Knowledge of operational, support & security challenges associated with taking a client on a journey to the Cloud utilising an "As a Service" model Evidence of personal development and a track record of success/progression
24/09/2022
Full time
Service Management Solution Architect Location: Edinburgh Salary: Competitive Salary & Package (Dependent on Experience) Career Level: Manager Accenture is a leading global professional services company, providing a broad variety of services in strategy & consulting, interactive, technology & operations, with digital capabilities across all of these services. With our thought leadership & culture of innovation, we apply industry expertise, diverse skills & next-generation technology to each business challenge. We believe in inclusion & diversity & supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual & Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion & diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do & the impact we have with our clients & with the communities in which we work & live. It is personal to all of us." - Julie Sweet, Accenture CEO. As a team: Accenture's CEO Julie Sweet has announced & committed to the formation of Accenture area backed by a $3 billion investment over three years. This strategic directive will ensure Accenture will continue to be an authority in Cloud consulting & enable us to support organisations across industries on their journey to cloud & become truly 'Cloud First' & realise greater value faster & at scale. Our substantial investment demonstrates our dedication to delivering greater value to our clients when they need it most. You'll learn, grow & advance in an innovative culture that thrives on shared success, varied ways of thinking & enables boundaryless opportunities that can drive your career in new & exciting ways. If you're looking for an ambitious career working in a vibrant environment with access to training & a global network of experts, this could be the role for you. As part of our distributed team, you'll be working with ground breaking technologies & will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: How to provide solutions to real world problems across a variety of industries. How to help transform leading organisations and communities around the world. How best to develop your skills and hone your talents within an innovative technology environment A focus on people development through a collaborative & mutually encouraging culture with a wealth of training & development opportunities As a Service Management Solution Architect, you will: Overall solutioning including pricing strategy & delivery model Lead programmes of work that deliver Service Management solutions & strategies Translate complex business problems into robust solutions Develop & deliver presentations which resonate with senior client stakeholders Create high quality, client facing assets targeting Service Management solutions Develop & design roadmaps, implement strategies & transformation plans Scrutinise existing client environments & recommend solutions that enable a to-be vision Identify for additional opportunities within clients, using wider Accenture offerings Lead & contribute to RFP & case development Job Qualifications We are looking for experience in the following skills: Expertise in architecting solutions in Service Management offerings such as; ITSM and SIAM frameworks, Service Mgmt maturity, process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design, service management tooling, and service catalogue design ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable) Are bold, digitally minded, and can successfully combine technical understanding and eye for business to provide compelling client solutions Strong Architecture skills and experience leading architecture teams Strong client-facing communication, and relationship building skills Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsory Set yourself apart: Understanding & experience of the challenges associated with managing & delivering Service Management implementations across the project life cycle Broader understanding/skills in how Service Management fits into a broader cloud-enabled enterprise such as broader cloud technologies, Digital Workplace, cloud networks, infrastructure outsource etc. Knowledge of operational, support & security challenges associated with taking a client on a journey to the Cloud utilising an "As a Service" model Evidence of personal development and a track record of success/progression What's in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days of vacation per year, access to app based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role to deliver the outstanding services we are known for. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human resourcefulness every day, serving clients in more than 120 countries. We accept the power of change to build value and shared success for our clients, people, shareholders, partners and communities. Visit us at . Closing Date for Applications 30/06/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. SRG100 Show more Show less Qualifications Job Qualifications We are looking for experience in the following skills: Expertise in architecting solutions in Service Management offerings such as; ITSM and SIAM frameworks, Service Mgmt maturity, process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design, service management tooling, and service catalogue design ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable) Are bold, digitally minded, and can successfully combine technical understanding and eye for business to provide compelling client solutions Strong Architecture skills and experience leading architecture teams Strong client-facing communication, and relationship building skills Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsory Set yourself apart: Understanding & experience of the challenges associated with managing & delivering Service Management implementations across the project life cycle Broader understanding/skills in how Service Management fits into a broader cloud-enabled enterprise such as broader cloud technologies, Digital Workplace, cloud networks, infrastructure outsource etc. Knowledge of operational, support & security challenges associated with taking a client on a journey to the Cloud utilising an "As a Service" model Evidence of personal development and a track record of success/progression
Service Management Solution Architect Location: Manchester Salary: Competitive Salary & Package (Dependent on Experience) Career Level: Manager Accenture is a leading global professional services company, providing a broad variety of services in strategy & consulting, interactive, technology & operations, with digital capabilities across all of these services. With our thought leadership & culture of innovation, we apply industry expertise, diverse skills & next-generation technology to each business challenge. We believe in inclusion & diversity & supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual & Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion & diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do & the impact we have with our clients & with the communities in which we work & live. It is personal to all of us." - Julie Sweet, Accenture CEO. As a team: Accenture's CEO Julie Sweet has announced & committed to the formation of Accenture area backed by a $3 billion investment over three years. This strategic directive will ensure Accenture will continue to be an authority in Cloud consulting & enable us to support organisations across industries on their journey to cloud & become truly 'Cloud First' & realise greater value faster & at scale. Our substantial investment demonstrates our dedication to delivering greater value to our clients when they need it most. You'll learn, grow & advance in an innovative culture that thrives on shared success, varied ways of thinking & enables boundaryless opportunities that can drive your career in new & exciting ways. If you're looking for an ambitious career working in a vibrant environment with access to training & a global network of experts, this could be the role for you. As part of our distributed team, you'll be working with ground breaking technologies & will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: How to provide solutions to real world problems across a variety of industries. How to help transform leading organisations and communities around the world. How best to develop your skills and hone your talents within an innovative technology environment A focus on people development through a collaborative & mutually supportive culture with a wealth of training & development opportunities As a Service Management Solution Architect, you will: Overall solutioning including pricing strategy & delivery model Manage programmes of work that deliver Service Management solutions & strategies Translate complex business problems into robust solutions Develop & deliver presentations which resonate with senior client stakeholders Create high quality, client facing assets targeting Service Management solutions Develop & design roadmaps, implement strategies & transformation plans Scrutinise existing client environments & recommend solutions that enable a to-be vision Identify for additional opportunities within clients, leveraging wider Accenture offerings Lead & contribute to RFP & business case development We are looking for experience in the following skills: Expertise in architecting solutions in Service Management offerings such as; ITSM and SIAM frameworks, Service Mgmt maturity, process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design, service management tooling, and service catalogue design ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable) Are ambitious, digitally minded, and can successfully combine technical understanding and business acumen to provide compelling client solutions Strong Architecture skills and experience leading architecture teams Strong client-facing communication, and relationship building skills Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsary Set yourself apart: Understanding & experience of the challenges associated with managing & delivering Service Management implementations across the project life cycle Broader understanding/skills in how Service Management fits into a broader cloud-enabled enterprise such as broader cloud technologies, Digital Workplace, cloud networks, infrastructure outsource etc. Knowledge of operational, support & security challenges associated with taking a client on a journey to the Cloud utilising an "As a Service" model Evidence of personal development and a track record of success/progression What's in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, access to app based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role to deliver the outstanding services we are known for. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human resourcefulness every day, serving clients in more than 120 countries. We accept the power of change to build value and shared success for our clients, people, shareholders, partners and communities. Visit us at . Closing Date for Applications 30/06/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. RROOTS Show more Show less Qualifications We are looking for experience in the following skills: Expertise in architecting solutions in Service Management offerings such as; ITSM and SIAM frameworks, Service Mgmt maturity, process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design, service management tooling, and service catalogue design ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable) Are ambitious, digitally minded, and can successfully combine technical understanding and business acumen to provide compelling client solutions Strong Architecture skills and experience leading architecture teams Strong client-facing communication, and relationship building skills Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsary Set yourself apart: Understanding & experience of the challenges associated with managing & delivering Service Management implementations across the project life cycle Broader understanding/skills in how Service Management fits into a broader cloud-enabled enterprise such as broader cloud technologies, Digital Workplace, cloud networks, infrastructure outsource etc. Knowledge of operational, support & security challenges associated with taking a client on a journey to the Cloud utilising an "As a Service" model Evidence of personal development and a track record of success/progression
24/09/2022
Full time
Service Management Solution Architect Location: Manchester Salary: Competitive Salary & Package (Dependent on Experience) Career Level: Manager Accenture is a leading global professional services company, providing a broad variety of services in strategy & consulting, interactive, technology & operations, with digital capabilities across all of these services. With our thought leadership & culture of innovation, we apply industry expertise, diverse skills & next-generation technology to each business challenge. We believe in inclusion & diversity & supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual & Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion & diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do & the impact we have with our clients & with the communities in which we work & live. It is personal to all of us." - Julie Sweet, Accenture CEO. As a team: Accenture's CEO Julie Sweet has announced & committed to the formation of Accenture area backed by a $3 billion investment over three years. This strategic directive will ensure Accenture will continue to be an authority in Cloud consulting & enable us to support organisations across industries on their journey to cloud & become truly 'Cloud First' & realise greater value faster & at scale. Our substantial investment demonstrates our dedication to delivering greater value to our clients when they need it most. You'll learn, grow & advance in an innovative culture that thrives on shared success, varied ways of thinking & enables boundaryless opportunities that can drive your career in new & exciting ways. If you're looking for an ambitious career working in a vibrant environment with access to training & a global network of experts, this could be the role for you. As part of our distributed team, you'll be working with ground breaking technologies & will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: How to provide solutions to real world problems across a variety of industries. How to help transform leading organisations and communities around the world. How best to develop your skills and hone your talents within an innovative technology environment A focus on people development through a collaborative & mutually supportive culture with a wealth of training & development opportunities As a Service Management Solution Architect, you will: Overall solutioning including pricing strategy & delivery model Manage programmes of work that deliver Service Management solutions & strategies Translate complex business problems into robust solutions Develop & deliver presentations which resonate with senior client stakeholders Create high quality, client facing assets targeting Service Management solutions Develop & design roadmaps, implement strategies & transformation plans Scrutinise existing client environments & recommend solutions that enable a to-be vision Identify for additional opportunities within clients, leveraging wider Accenture offerings Lead & contribute to RFP & business case development We are looking for experience in the following skills: Expertise in architecting solutions in Service Management offerings such as; ITSM and SIAM frameworks, Service Mgmt maturity, process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design, service management tooling, and service catalogue design ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable) Are ambitious, digitally minded, and can successfully combine technical understanding and business acumen to provide compelling client solutions Strong Architecture skills and experience leading architecture teams Strong client-facing communication, and relationship building skills Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsary Set yourself apart: Understanding & experience of the challenges associated with managing & delivering Service Management implementations across the project life cycle Broader understanding/skills in how Service Management fits into a broader cloud-enabled enterprise such as broader cloud technologies, Digital Workplace, cloud networks, infrastructure outsource etc. Knowledge of operational, support & security challenges associated with taking a client on a journey to the Cloud utilising an "As a Service" model Evidence of personal development and a track record of success/progression What's in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, access to app based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role to deliver the outstanding services we are known for. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human resourcefulness every day, serving clients in more than 120 countries. We accept the power of change to build value and shared success for our clients, people, shareholders, partners and communities. Visit us at . Closing Date for Applications 30/06/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. RROOTS Show more Show less Qualifications We are looking for experience in the following skills: Expertise in architecting solutions in Service Management offerings such as; ITSM and SIAM frameworks, Service Mgmt maturity, process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design, service management tooling, and service catalogue design ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable) Are ambitious, digitally minded, and can successfully combine technical understanding and business acumen to provide compelling client solutions Strong Architecture skills and experience leading architecture teams Strong client-facing communication, and relationship building skills Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsary Set yourself apart: Understanding & experience of the challenges associated with managing & delivering Service Management implementations across the project life cycle Broader understanding/skills in how Service Management fits into a broader cloud-enabled enterprise such as broader cloud technologies, Digital Workplace, cloud networks, infrastructure outsource etc. Knowledge of operational, support & security challenges associated with taking a client on a journey to the Cloud utilising an "As a Service" model Evidence of personal development and a track record of success/progression
