There is a lot happening in Linux! Join our dynamic IT Defence team, where you will be responsible for all aspects of our Linux capabilities. This role offers exposure to business-as-usual operations, delivered services, and innovative project work. We welcome candidates with experience in Slurm or HPC and Ansible. We have different level opportunities in this growing team, so don't shy away if you don't have all the skills. You do need to be eligible for SC and DV Clearance. Hybrid Fixed: 3 days per week on our Portsmouth OR Salisbury site, 2 days home working. What you'll be doing: Oversee and enhance Linux platform capabilities. Develop and maintain open-source and commercial tooling. Provide expert 3rd line technical support, mentoring, and fault resolution for 1st/2nd line teams. Act as a subject matter expert in Linux. What we need from you: Extensive experience in large-scale Linux platform engineering and automation. Proficiency with Enterprise Linux OS (RedHat, CentOS, Oracle) to RHCE level. Familiarity with DevOps and automation tools (Terraform, Git, Ansible, Vault). Experience in building and securing Linux environments, including Kubernetes clusters (on-premise and cloud). It would be great if you had: Network technologies (LAN, WAN, Cisco switching, Juniper and Fortinet security products) and working knowledge of TCP/IP networking. Database administration (MySQL, PostgreSQL, MariaDB or InfluxDB). Virtualisation management experience - VMware, XenServer, OpenStack or Hyper-V. Working knowledge of Openshift, Openstack. Secure LINUX and IPTablesI If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Permanent Location: Hybrid Fixed: 3 days in Portsmouth OR Salisbury. Security Clearance Level: Eligible for SC and DV Clearance. Internal Recruiter: Jane Salary: To £Dependant on experience Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension. Loved reading about this job and want to know more about us? ? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
04/03/2026
Full time
There is a lot happening in Linux! Join our dynamic IT Defence team, where you will be responsible for all aspects of our Linux capabilities. This role offers exposure to business-as-usual operations, delivered services, and innovative project work. We welcome candidates with experience in Slurm or HPC and Ansible. We have different level opportunities in this growing team, so don't shy away if you don't have all the skills. You do need to be eligible for SC and DV Clearance. Hybrid Fixed: 3 days per week on our Portsmouth OR Salisbury site, 2 days home working. What you'll be doing: Oversee and enhance Linux platform capabilities. Develop and maintain open-source and commercial tooling. Provide expert 3rd line technical support, mentoring, and fault resolution for 1st/2nd line teams. Act as a subject matter expert in Linux. What we need from you: Extensive experience in large-scale Linux platform engineering and automation. Proficiency with Enterprise Linux OS (RedHat, CentOS, Oracle) to RHCE level. Familiarity with DevOps and automation tools (Terraform, Git, Ansible, Vault). Experience in building and securing Linux environments, including Kubernetes clusters (on-premise and cloud). It would be great if you had: Network technologies (LAN, WAN, Cisco switching, Juniper and Fortinet security products) and working knowledge of TCP/IP networking. Database administration (MySQL, PostgreSQL, MariaDB or InfluxDB). Virtualisation management experience - VMware, XenServer, OpenStack or Hyper-V. Working knowledge of Openshift, Openstack. Secure LINUX and IPTablesI If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Permanent Location: Hybrid Fixed: 3 days in Portsmouth OR Salisbury. Security Clearance Level: Eligible for SC and DV Clearance. Internal Recruiter: Jane Salary: To £Dependant on experience Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension. Loved reading about this job and want to know more about us? ? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
IT Support Engineer (2nd/3rd Line) - Central London Hybrid - Circa 45K plus Bonus Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Engineer for their London office to play a key role in their expanding and evolving technical function. This would be a brilliant fit for someone with proven 2nd and 3rd Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside (ask us, we've placed a lot of them ourselves!). Key Responsibilities: Take the reins across 2nd and 3rd Line support; tackling internal support requests across infrastructure, systems and services, prioritising or escalating tickets as appropriate Contributing to relevant projects and making sure internal offerings are up to task Helping to improve the wider function and bringing new ideas to the table where it comes to new tech, business processes, methodologies, workflows, and so on What they're looking for you to bring to the table: Proven track record in the IT Support domain, supporting internal users of all levels of seniority both onsite and remotely Strong technical working knowledge of Microsoft tooling such as Windows Server and Active Directory / Entra ID Strong grasp of M365 and Azure Admin Device Management and Virtualisation skills using tools like InTune and Hyper-V / VMWare PowerShell scripting skills Some basic Networking knowledge Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc. Ideally but not necessarily any knowledge of IaC offerings and/or Linux If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, annual and spot bonuses as well as other recognition rewards, private healthcare, ongoing progression and upskilling, and more, apply now with your latest CV for immediate consideration! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
03/03/2026
Full time
IT Support Engineer (2nd/3rd Line) - Central London Hybrid - Circa 45K plus Bonus Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Engineer for their London office to play a key role in their expanding and evolving technical function. This would be a brilliant fit for someone with proven 2nd and 3rd Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside (ask us, we've placed a lot of them ourselves!). Key Responsibilities: Take the reins across 2nd and 3rd Line support; tackling internal support requests across infrastructure, systems and services, prioritising or escalating tickets as appropriate Contributing to relevant projects and making sure internal offerings are up to task Helping to improve the wider function and bringing new ideas to the table where it comes to new tech, business processes, methodologies, workflows, and so on What they're looking for you to bring to the table: Proven track record in the IT Support domain, supporting internal users of all levels of seniority both onsite and remotely Strong technical working knowledge of Microsoft tooling such as Windows Server and Active Directory / Entra ID Strong grasp of M365 and Azure Admin Device Management and Virtualisation skills using tools like InTune and Hyper-V / VMWare PowerShell scripting skills Some basic Networking knowledge Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc. Ideally but not necessarily any knowledge of IaC offerings and/or Linux If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, annual and spot bonuses as well as other recognition rewards, private healthcare, ongoing progression and upskilling, and more, apply now with your latest CV for immediate consideration! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You'll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of their team, you'll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team's success. They're all about fostering a supportive environment, and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you'll be part of a fast-paced, customer-focused environment, they're committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you're ready to bring your expertise to a place that values your growth and development, they'd love to hear from you! Benefits of working for Our Client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers' strategic goals, their in-house teams tailor their services to suit every client's unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our Client's 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.
03/03/2026
Full time
3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You'll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of their team, you'll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team's success. They're all about fostering a supportive environment, and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you'll be part of a fast-paced, customer-focused environment, they're committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you're ready to bring your expertise to a place that values your growth and development, they'd love to hear from you! Benefits of working for Our Client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers' strategic goals, their in-house teams tailor their services to suit every client's unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our Client's 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.
Role: Senior IT Support Engineer Location: Oxford Circus, Central London Salary: £45,000 - £50,000 Plus 28 Days Holiday, Paid Certifications/Qualifications, Healthcare, Hybrid Working and more! A leading, accredited MSP in Central London with a highly skilled Service Desk are looking for a Senior IT Support Engineer to join their team. They support a broad client base and run a structured escalation function for P1 and P2 incidents. You will join as a senior escalation point on the Service Desk, working closely with the Service Desk Manager, Escalations Team Leader and other senior engineers to ensure business critical issues are resolved quickly and properly. This is a hands-on 3rd line role, with responsibility for both resolution and technical guidance to 2nd line engineers. Key Responsibilities • Own and resolve high priority (P1/P2) escalations • Troubleshoot across Microsoft cloud, servers, virtualisation and networking • Support and guide 2nd line engineers on complex issues • Manage tickets and communication via ConnectWise • Work with third parties and senior stakeholders to reach resolution Core Technologies: • Microsoft 365 including Exchange Online, SharePoint and Teams • Microsoft Azure (IaaS, networking, identity) • Windows Server administration and troubleshooting • VMware and Hyper-V virtualisation platforms • Active Directory, Group Policy and Entra ID • Networking fundamentals including firewalls, switching and connectivity What They're Looking For: • 3+ years experience in an MSP, ideally in 3rd line or senior 2nd line escalation • Strong troubleshooting ability and calm under pressure • Strong stakeholder communication (internal and external) • ITSM/MSP tooling experience
03/03/2026
Full time
Role: Senior IT Support Engineer Location: Oxford Circus, Central London Salary: £45,000 - £50,000 Plus 28 Days Holiday, Paid Certifications/Qualifications, Healthcare, Hybrid Working and more! A leading, accredited MSP in Central London with a highly skilled Service Desk are looking for a Senior IT Support Engineer to join their team. They support a broad client base and run a structured escalation function for P1 and P2 incidents. You will join as a senior escalation point on the Service Desk, working closely with the Service Desk Manager, Escalations Team Leader and other senior engineers to ensure business critical issues are resolved quickly and properly. This is a hands-on 3rd line role, with responsibility for both resolution and technical guidance to 2nd line engineers. Key Responsibilities • Own and resolve high priority (P1/P2) escalations • Troubleshoot across Microsoft cloud, servers, virtualisation and networking • Support and guide 2nd line engineers on complex issues • Manage tickets and communication via ConnectWise • Work with third parties and senior stakeholders to reach resolution Core Technologies: • Microsoft 365 including Exchange Online, SharePoint and Teams • Microsoft Azure (IaaS, networking, identity) • Windows Server administration and troubleshooting • VMware and Hyper-V virtualisation platforms • Active Directory, Group Policy and Entra ID • Networking fundamentals including firewalls, switching and connectivity What They're Looking For: • 3+ years experience in an MSP, ideally in 3rd line or senior 2nd line escalation • Strong troubleshooting ability and calm under pressure • Strong stakeholder communication (internal and external) • ITSM/MSP tooling experience
2nd Line IT Support Engineer London £45,000 - £47,000 Our client is looking for a motivated and enthusiastic 2nd Line Support Engineer to join their growing team. This is an exciting opportunity for someone who is passionate about technology, eager to learn and thrives in a fast-paced environment. You will have strong experience with troubleshooting and resolving MAC issues. You'll be given opportunity to achieve professional certifications within your first 6 months! Responsibilities: Provide 2nd line Mac support Troubleshoot and resolve Mac issues Deliver outstanding customer service through your technical expertise Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta Escalate complex issues to 3rd line support where required Maintain accurate documentation of incidents, fixes and processes Continue to self-development and learning, as well as improvement of IT processes and user experience Skills: Strong hands-on experience supporting Mac devices and MacOS environments Proven 1st/2nd line Mac experience is essential Experience with Addigy, Jamf, JumpCloud or Okta Excellent problem-solving skills Understanding of networking fundamentals Strong communication and customer service skills Proactive team player If you are a Mac-focused IT professional who enjoys problem solving, learning new technologies and delivering excellent support, we'd love to hear from you. Our client offers ongoing training and development, a supportive team culture and career opportunities. This role is based in their London office 5 days a week. Due to the number of applications, we can only respond to candidates who have matched the skills and experience needed.
03/03/2026
Full time
2nd Line IT Support Engineer London £45,000 - £47,000 Our client is looking for a motivated and enthusiastic 2nd Line Support Engineer to join their growing team. This is an exciting opportunity for someone who is passionate about technology, eager to learn and thrives in a fast-paced environment. You will have strong experience with troubleshooting and resolving MAC issues. You'll be given opportunity to achieve professional certifications within your first 6 months! Responsibilities: Provide 2nd line Mac support Troubleshoot and resolve Mac issues Deliver outstanding customer service through your technical expertise Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta Escalate complex issues to 3rd line support where required Maintain accurate documentation of incidents, fixes and processes Continue to self-development and learning, as well as improvement of IT processes and user experience Skills: Strong hands-on experience supporting Mac devices and MacOS environments Proven 1st/2nd line Mac experience is essential Experience with Addigy, Jamf, JumpCloud or Okta Excellent problem-solving skills Understanding of networking fundamentals Strong communication and customer service skills Proactive team player If you are a Mac-focused IT professional who enjoys problem solving, learning new technologies and delivering excellent support, we'd love to hear from you. Our client offers ongoing training and development, a supportive team culture and career opportunities. This role is based in their London office 5 days a week. Due to the number of applications, we can only respond to candidates who have matched the skills and experience needed.
2nd / 3rd Line Support Engineer (MSP) Location: Basingstoke Salary: £38,000 - £45,000 per annum We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team. This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement. The Role Providing high-quality technical support remotely and onsite Acting as an escalation point for complex support issues Delivering infrastructure and cloud projects from design through to implementation Configure, support, and maintain networks and firewalls Working closely with customers to understand technical challenges and provide effective solutions Carrying out site visits, system upgrades, and planned maintenance Producing clear technical documentation and handovers Required Experience & Skills Proven experience in a 2nd / 3rd Line role within an MSP Strong background supporting Windows Server and Microsoft 365 environments Experience with virtualisation technologies (VMware and/or Hyper-V) Solid understanding of networking and security, including firewalls and VPNs Familiarity with backup and business continuity solutions Confident communicator with excellent customer-facing skills Ability to manage multiple priorities and work effectively under pressure Full UK driving licence
03/03/2026
Full time
2nd / 3rd Line Support Engineer (MSP) Location: Basingstoke Salary: £38,000 - £45,000 per annum We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team. This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement. The Role Providing high-quality technical support remotely and onsite Acting as an escalation point for complex support issues Delivering infrastructure and cloud projects from design through to implementation Configure, support, and maintain networks and firewalls Working closely with customers to understand technical challenges and provide effective solutions Carrying out site visits, system upgrades, and planned maintenance Producing clear technical documentation and handovers Required Experience & Skills Proven experience in a 2nd / 3rd Line role within an MSP Strong background supporting Windows Server and Microsoft 365 environments Experience with virtualisation technologies (VMware and/or Hyper-V) Solid understanding of networking and security, including firewalls and VPNs Familiarity with backup and business continuity solutions Confident communicator with excellent customer-facing skills Ability to manage multiple priorities and work effectively under pressure Full UK driving licence
A fast-growing Managed Service Provider close to Maidstone is looking for a Senior Technical Support Specialist to join their team. If you thrive in a busy MSP environment, enjoy solving complex technical issues, and want a role where your expertise genuinely makes an impact, this is the place to do it. The Role You'll be a senior point of escalation across a wide range of technologies, supporting SME clients with both remote and on-site technical issues. This is a hands-on role where you'll take ownership of tickets, guide junior engineers, and ensure clients receive a consistently high-quality service. Key Responsibilities • Provide 2nd/3rd-line support across Microsoft 365, Azure AD, and Windows environments • Manage and maintain Active Directory, Group Policy, Exchange Online, and related services • Troubleshoot complex issues across desktops, servers, networking, and cloud platforms • Act as an escalation point for the service desk • Support client onboarding, migrations, and project delivery • Build strong, trust-based relationships with customers • Contribute to continuous improvement across processes and documentation What You'll Bring • Strong experience in an MSP or multi-client support environment • Deep knowledge of Office 365, Active Directory, Windows Server, and Azure AD • Confident troubleshooting skills across networking, security, and endpoint management • Ability to prioritise, communicate clearly, and remain calm under pressure • A proactive mindset with a genuine passion for technology and customer service Why Join? • Work with a supportive, technically capable team • Exposure to a wide range of technologies and projects • Clear progression opportunities as the MSP continues to grow • Competitive salary, training support, and a collaborative culture If you're a senior-level engineer who enjoys variety, autonomy, and real technical challenge, we'd love to hear from you.
03/03/2026
Full time
A fast-growing Managed Service Provider close to Maidstone is looking for a Senior Technical Support Specialist to join their team. If you thrive in a busy MSP environment, enjoy solving complex technical issues, and want a role where your expertise genuinely makes an impact, this is the place to do it. The Role You'll be a senior point of escalation across a wide range of technologies, supporting SME clients with both remote and on-site technical issues. This is a hands-on role where you'll take ownership of tickets, guide junior engineers, and ensure clients receive a consistently high-quality service. Key Responsibilities • Provide 2nd/3rd-line support across Microsoft 365, Azure AD, and Windows environments • Manage and maintain Active Directory, Group Policy, Exchange Online, and related services • Troubleshoot complex issues across desktops, servers, networking, and cloud platforms • Act as an escalation point for the service desk • Support client onboarding, migrations, and project delivery • Build strong, trust-based relationships with customers • Contribute to continuous improvement across processes and documentation What You'll Bring • Strong experience in an MSP or multi-client support environment • Deep knowledge of Office 365, Active Directory, Windows Server, and Azure AD • Confident troubleshooting skills across networking, security, and endpoint management • Ability to prioritise, communicate clearly, and remain calm under pressure • A proactive mindset with a genuine passion for technology and customer service Why Join? • Work with a supportive, technically capable team • Exposure to a wide range of technologies and projects • Clear progression opportunities as the MSP continues to grow • Competitive salary, training support, and a collaborative culture If you're a senior-level engineer who enjoys variety, autonomy, and real technical challenge, we'd love to hear from you.
Ready to move past "have you tried turning it off and on again?"If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for.This is a 1st Line Support role inside a large, well-established enterprise where you're trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn.You'll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility.You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group wide IT projects and access to multiple training courses to keep developing. What you'll need: You don't need to know everything - but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup: It's an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week). Why join? This is a role for someone who wants to grow, not stagnate.You'll be joining an organisation that invests heavily in training, promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologistsBig Red Recruitment are working on the role exclusively and If you feel like this, is you then apply ASAP as we have interview slots available!
03/03/2026
Full time
Ready to move past "have you tried turning it off and on again?"If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for.This is a 1st Line Support role inside a large, well-established enterprise where you're trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn.You'll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility.You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group wide IT projects and access to multiple training courses to keep developing. What you'll need: You don't need to know everything - but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup: It's an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week). Why join? This is a role for someone who wants to grow, not stagnate.You'll be joining an organisation that invests heavily in training, promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologistsBig Red Recruitment are working on the role exclusively and If you feel like this, is you then apply ASAP as we have interview slots available!
IT Support Engineer (2nd/3rd Line) - Central London Hybrid - Circa 45K plus Bonus Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Engineer for their London office to play a key role in their expanding and evolving technical function. This would be a brilliant fit for someone with proven 2 and 3 Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside (ask us, we've placed a lot of them ourselves!). Key Responsibilities: Take the reins across 2 and 3 Line support; tackling internal support requests across infrastructure, systems and services, prioritising or escalating tickets as appropriate Contributing to relevant projects and making sure internal offerings are up to task Helping to improve the wider function and bringing new ideas to the table where it comes to new tech, business processes, methodologies, workflows, and so on What they're looking for you to bring to the table: Proven track record in the IT Support domain, supporting internal users of all levels of seniority both onsite and remotely Strong technical working knowledge of Microsoft tooling such as Windows Server and Active Directory / Entra ID Strong grasp of M365 and Azure Admin Device Management and Virtualisation skills using tools like InTune and Hyper-V / VMWare PowerShell scripting skills Some basic Networking knowledge Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc. Ideally but not necessarily any knowledge of IaC offerings and/or Linux If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, annual and spot bonuses as well as other recognition rewards, private healthcare, ongoing progression and upskilling, and more, apply now with your latest CV for immediate consideration! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
03/03/2026
Full time
IT Support Engineer (2nd/3rd Line) - Central London Hybrid - Circa 45K plus Bonus Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Engineer for their London office to play a key role in their expanding and evolving technical function. This would be a brilliant fit for someone with proven 2 and 3 Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside (ask us, we've placed a lot of them ourselves!). Key Responsibilities: Take the reins across 2 and 3 Line support; tackling internal support requests across infrastructure, systems and services, prioritising or escalating tickets as appropriate Contributing to relevant projects and making sure internal offerings are up to task Helping to improve the wider function and bringing new ideas to the table where it comes to new tech, business processes, methodologies, workflows, and so on What they're looking for you to bring to the table: Proven track record in the IT Support domain, supporting internal users of all levels of seniority both onsite and remotely Strong technical working knowledge of Microsoft tooling such as Windows Server and Active Directory / Entra ID Strong grasp of M365 and Azure Admin Device Management and Virtualisation skills using tools like InTune and Hyper-V / VMWare PowerShell scripting skills Some basic Networking knowledge Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc. Ideally but not necessarily any knowledge of IaC offerings and/or Linux If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, annual and spot bonuses as well as other recognition rewards, private healthcare, ongoing progression and upskilling, and more, apply now with your latest CV for immediate consideration! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
1st Line IT Support Engineer Location: North West London - close to Stonebridge Park Station Salary: £26,500 Hours: Monday-Friday, 08:30-17:30 Department: IT Overview My client is seeking a proactive and customer-focused 1st Line IT Support Engineer to join their growing team. This role is ideal for someone looking to build on their technical foundations within a fast-paced environment, supporting both on-site and remote users across 7 UK locations. You will work closely with the IT Manager, delivering high-quality technical support, resolving user issues, and supporting the stability of a Windows-based infrastructure. This is an excellent opportunity for an IT graduate or an early-career engineer looking to further develop their skills across Microsoft, networking, and server technologies. Key Responsibilities Provide 1st line support for service requests, incidents, monitoring tasks, and daily checks within agreed SLAs Manage and resolve service desk tickets, escalating to 2nd/3rd line when necessary Support service desk processes including Joiners, Movers, and Leavers Deliver excellent customer service to all users across the organisation Identify opportunities to enhance IT services, tools, and internal processes Drive improvements to user experience and service desk performance Assist the wider service desk team with troubleshooting, analysis, and issue resolution Support end-user training on key platforms and technologies Maintain accurate stock levels and asset inventories Share updates with the wider team on changes, maintenance, known issues, and new services Essential Skills & Experience Experience supporting end users within an IT environment Azure and on-prem Active Directory administration Windows 10/11 operating system support Microsoft 365 / Office 365 user administration Understanding of LAN/WAN networking, TCP/IP, DNS, VPN Experience using an incident/request helpdesk management system Hardware and software asset management Strong troubleshooting and problem-solving skills Right to work in the UK
03/03/2026
Full time
1st Line IT Support Engineer Location: North West London - close to Stonebridge Park Station Salary: £26,500 Hours: Monday-Friday, 08:30-17:30 Department: IT Overview My client is seeking a proactive and customer-focused 1st Line IT Support Engineer to join their growing team. This role is ideal for someone looking to build on their technical foundations within a fast-paced environment, supporting both on-site and remote users across 7 UK locations. You will work closely with the IT Manager, delivering high-quality technical support, resolving user issues, and supporting the stability of a Windows-based infrastructure. This is an excellent opportunity for an IT graduate or an early-career engineer looking to further develop their skills across Microsoft, networking, and server technologies. Key Responsibilities Provide 1st line support for service requests, incidents, monitoring tasks, and daily checks within agreed SLAs Manage and resolve service desk tickets, escalating to 2nd/3rd line when necessary Support service desk processes including Joiners, Movers, and Leavers Deliver excellent customer service to all users across the organisation Identify opportunities to enhance IT services, tools, and internal processes Drive improvements to user experience and service desk performance Assist the wider service desk team with troubleshooting, analysis, and issue resolution Support end-user training on key platforms and technologies Maintain accurate stock levels and asset inventories Share updates with the wider team on changes, maintenance, known issues, and new services Essential Skills & Experience Experience supporting end users within an IT environment Azure and on-prem Active Directory administration Windows 10/11 operating system support Microsoft 365 / Office 365 user administration Understanding of LAN/WAN networking, TCP/IP, DNS, VPN Experience using an incident/request helpdesk management system Hardware and software asset management Strong troubleshooting and problem-solving skills Right to work in the UK
IT Support Enginee r -1st & 2nd Line Location: Derby -Hybrid after training -2 days from home Salary: Negotiable dept on exp Are you an experienced IT Support Engineer looking to develop your career in a dynamic, customer-focused environment? We're looking for a talented 1st & 2nd Line IT Support Engineer to join our busy support team in Derby. You'll deliver high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology. Key Responsibilities for the role of IT Support Engineer: Provide 1st and 2nd Line IT support via phone, email, remote tools, and ticketing system. Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure. Troubleshoot problems related to Active Directory, group policies, and user access permissions. Configure and deploy PCs, laptops, mobile devices, and peripherals. Support network connectivity, printers, and shared resources. Escalate complex technical issues to 3rd Line Support or external vendors where necessary. Maintain detailed and accurate records using the IT ticketing system. Follow IT security, data protection, and backup policies at all times. Skills & Experience Required: Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd Line). Strong working knowledge of Microsoft 365 / Office 365, Windows 10/11, Intune, and Azure AD. Familiar with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP). Experience using ITSM / ticketing tools (such as Freshdesk, Zendesk, or ServiceNow). Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple tickets and prioritise effectively. A proactive, hands-on approach with strong attention to detail. Benefits Hybrid working (after training period). Work with a supportive and collaborative IT team. Hands-on exposure to a wide range of modern technologies. Excellent opportunity to progress your IT career in a varied, technical environment. Interested? Call TurnerFox Recruitment or send your CV
02/03/2026
Full time
IT Support Enginee r -1st & 2nd Line Location: Derby -Hybrid after training -2 days from home Salary: Negotiable dept on exp Are you an experienced IT Support Engineer looking to develop your career in a dynamic, customer-focused environment? We're looking for a talented 1st & 2nd Line IT Support Engineer to join our busy support team in Derby. You'll deliver high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology. Key Responsibilities for the role of IT Support Engineer: Provide 1st and 2nd Line IT support via phone, email, remote tools, and ticketing system. Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure. Troubleshoot problems related to Active Directory, group policies, and user access permissions. Configure and deploy PCs, laptops, mobile devices, and peripherals. Support network connectivity, printers, and shared resources. Escalate complex technical issues to 3rd Line Support or external vendors where necessary. Maintain detailed and accurate records using the IT ticketing system. Follow IT security, data protection, and backup policies at all times. Skills & Experience Required: Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd Line). Strong working knowledge of Microsoft 365 / Office 365, Windows 10/11, Intune, and Azure AD. Familiar with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP). Experience using ITSM / ticketing tools (such as Freshdesk, Zendesk, or ServiceNow). Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple tickets and prioritise effectively. A proactive, hands-on approach with strong attention to detail. Benefits Hybrid working (after training period). Work with a supportive and collaborative IT team. Hands-on exposure to a wide range of modern technologies. Excellent opportunity to progress your IT career in a varied, technical environment. Interested? Call TurnerFox Recruitment or send your CV
Lead End-User Engineer - Permanent Staffordshire/Derbyshire/East Midlands - Hybrid £48,000 + Pension, Healthcare & Exceptional Benefits Are you ready to take ownership of a modern, fast-evolving end-user environment? Lead End-User Engineer/Technical Team Leader- Security, Governance in a Microsofte Ideal! With over 200,000+ customers across the UK and Europe, this leading health and welfare organisation is expanding-and they're looking for a Lead End-User Engineer to drive excellence, shape modern workplace standards, and elevate the colleague technology experience. The Opportunity: As the Lead End-User Engineer, you'll be the technical authority for everything device, identity, and endpoint related. You will define engineering standards across Windows, macOS, iOS, and Android, ensuring all end-user platforms are secure, reliable, and optimised for a seamless colleague experience. You will champion modern management, set the direction for endpoint engineering, and act as the go-to escalation point for complex issues-while helping shape the organisation's future workplace strategy. What You'll Bring: Strong 2nd/3rd Line Engineering experience across Windows, macOS, Android, iOS, laptops, and remote devices. Hands-on expertise with Intune, Autopilot, JAMF, and MDM platforms. Proven ability in application packaging and deployment (Win32/MSIX, PKG, APK). Advanced troubleshooting across device, identity, and network layers. Excellent documentation, communication, and stakeholder engagement skills. What You'll Own (Key Deliverables): Engineering Leadership: Set and maintain engineering standards across all platforms. Own and drive builds, configuration, and deployment automation using Intune, Autopilot, JAMF, and MDM. Lead application packaging and manage deployments across all device ecosystems. Ensure modern, secure, and consistent endpoint experiences for all users. Technical Authority: Act as the senior escalation point for 2nd & 3rd Line teams. Provide leadership during Major Incident scenarios. Security, Governance. Applications Packaging. Lead technical investigations, RCA, and long-term remediation initiatives. Your Core Mission (Key Objectives): Security, Compliance & Assurance: Govern and optimise device compliance policies and configuration profiles. Ensure secure, seamless device enrolment. Collaborate with Cyber teams to support Conditional Access, vulnerability remediation, and alignment with CE+, DSPT, ISO 27001, and similar frameworks. Maintain audit-ready documentation for all builds and policy changes. Knowledge Sharing & Capability Building: Produce high-quality runbooks and documentation for 1st Line teams. Mentor and guide engineering colleagues to build a collaborative, proactive technical culture. Support onboarding and skill-development of new team members. Desirable Skills: Scripting/automation experience (PowerShell, Bash, etc.) Exposure to hybrid environments and modern provisioning. Knowledge of CE+, DSPT, ISO 27001, and similar governance frameworks. Ready to Take the Lead? Do you thrive on ownership, and want to shape a modern workplace at scale? Call Experis IT today
02/03/2026
Full time
Lead End-User Engineer - Permanent Staffordshire/Derbyshire/East Midlands - Hybrid £48,000 + Pension, Healthcare & Exceptional Benefits Are you ready to take ownership of a modern, fast-evolving end-user environment? Lead End-User Engineer/Technical Team Leader- Security, Governance in a Microsofte Ideal! With over 200,000+ customers across the UK and Europe, this leading health and welfare organisation is expanding-and they're looking for a Lead End-User Engineer to drive excellence, shape modern workplace standards, and elevate the colleague technology experience. The Opportunity: As the Lead End-User Engineer, you'll be the technical authority for everything device, identity, and endpoint related. You will define engineering standards across Windows, macOS, iOS, and Android, ensuring all end-user platforms are secure, reliable, and optimised for a seamless colleague experience. You will champion modern management, set the direction for endpoint engineering, and act as the go-to escalation point for complex issues-while helping shape the organisation's future workplace strategy. What You'll Bring: Strong 2nd/3rd Line Engineering experience across Windows, macOS, Android, iOS, laptops, and remote devices. Hands-on expertise with Intune, Autopilot, JAMF, and MDM platforms. Proven ability in application packaging and deployment (Win32/MSIX, PKG, APK). Advanced troubleshooting across device, identity, and network layers. Excellent documentation, communication, and stakeholder engagement skills. What You'll Own (Key Deliverables): Engineering Leadership: Set and maintain engineering standards across all platforms. Own and drive builds, configuration, and deployment automation using Intune, Autopilot, JAMF, and MDM. Lead application packaging and manage deployments across all device ecosystems. Ensure modern, secure, and consistent endpoint experiences for all users. Technical Authority: Act as the senior escalation point for 2nd & 3rd Line teams. Provide leadership during Major Incident scenarios. Security, Governance. Applications Packaging. Lead technical investigations, RCA, and long-term remediation initiatives. Your Core Mission (Key Objectives): Security, Compliance & Assurance: Govern and optimise device compliance policies and configuration profiles. Ensure secure, seamless device enrolment. Collaborate with Cyber teams to support Conditional Access, vulnerability remediation, and alignment with CE+, DSPT, ISO 27001, and similar frameworks. Maintain audit-ready documentation for all builds and policy changes. Knowledge Sharing & Capability Building: Produce high-quality runbooks and documentation for 1st Line teams. Mentor and guide engineering colleagues to build a collaborative, proactive technical culture. Support onboarding and skill-development of new team members. Desirable Skills: Scripting/automation experience (PowerShell, Bash, etc.) Exposure to hybrid environments and modern provisioning. Knowledge of CE+, DSPT, ISO 27001, and similar governance frameworks. Ready to Take the Lead? Do you thrive on ownership, and want to shape a modern workplace at scale? Call Experis IT today
We're currently recruiting for a 3rd Line IT Technician to join an award winning MSP in Norwich. As a senior technical escalation point responsible for resolving complex infrastructure, networking, and endpoint management issues across a managed services customer base. The role has strong ownership of Azure infrastructure, networking, and Microsoft Intune device management, supporting escalations from 2nd line engineers and delivering onboarding and project work for new and existing clients. You will operate in a fast paced MSP environment, balancing reactive escalations with proactive improvement, automation, and project delivery. Key Responsibilities Escalations & Advanced Support Serve as the final escalation point for high-severity incidents (P1/P2) from 2nd line support. Lead investigations to resolve complex issues, performing root cause analysis (RCA) and implementing lasting solutions. Maintain high-quality knowledge base articles and runbooks for internal and client use. Networking Troubleshoot and configure networking components, including switches, routers, and firewalls. Manage: VLANs, inter-VLAN routing, DHCP, and DNS. Site-to-site and remote access VPNs (IPSec/SSL). SD-WAN and multi-site connectivity. Optimize wireless network performance and deployment. Use packet captures, logs, and monitoring tools to diagnose intricate network issues. Azure Infrastructure & Networking Design, deploy, and manage Azure IaaS solutions, including Virtual Machines, storage, availability sets/zones, and disaster recovery. Configure and support Azure networking: VNets, peering, NSGs/ASGs, UDRs. Azure Firewall, Bastion, Private Endpoints, and Private DNS. Facilitate hybrid connectivity between on-premises and Azure environments. Ensure security, governance, and cost management best practices are applied. Microsoft Intune & Endpoint Management Design, implement, and manage device enrollments for Windows (Azure AD Join & Hybrid Join), iOS, iPadOS, Android, and macOS devices. Develop and maintain configuration profiles, compliance policies, security baselines, and conditional access integrations. Oversee application deployment, updates, and remediation. Troubleshoot advanced Intune issues escalated from 2nd line engineers. Manage Windows Autopilot deployments and device lifecycle processes. Align endpoint management practices with Zero Trust and security best practices. Projects & Client Onboarding Lead technical delivery for client onboardings, covering: Discovery, audits, standardization, and remediation. Documentation and service handover. Drive infrastructure and endpoint-related projects, including: Intune migrations and standardization. On-premises to Azure migrations. Network refreshes and firewall replacements. Service Improvement & Mentorship Identify recurring issues and contribute to problem management processes. Mentor 2nd line engineers, particularly in areas such as Intune, Azure, and networking, helping them build technical expertise.
26/02/2026
Full time
We're currently recruiting for a 3rd Line IT Technician to join an award winning MSP in Norwich. As a senior technical escalation point responsible for resolving complex infrastructure, networking, and endpoint management issues across a managed services customer base. The role has strong ownership of Azure infrastructure, networking, and Microsoft Intune device management, supporting escalations from 2nd line engineers and delivering onboarding and project work for new and existing clients. You will operate in a fast paced MSP environment, balancing reactive escalations with proactive improvement, automation, and project delivery. Key Responsibilities Escalations & Advanced Support Serve as the final escalation point for high-severity incidents (P1/P2) from 2nd line support. Lead investigations to resolve complex issues, performing root cause analysis (RCA) and implementing lasting solutions. Maintain high-quality knowledge base articles and runbooks for internal and client use. Networking Troubleshoot and configure networking components, including switches, routers, and firewalls. Manage: VLANs, inter-VLAN routing, DHCP, and DNS. Site-to-site and remote access VPNs (IPSec/SSL). SD-WAN and multi-site connectivity. Optimize wireless network performance and deployment. Use packet captures, logs, and monitoring tools to diagnose intricate network issues. Azure Infrastructure & Networking Design, deploy, and manage Azure IaaS solutions, including Virtual Machines, storage, availability sets/zones, and disaster recovery. Configure and support Azure networking: VNets, peering, NSGs/ASGs, UDRs. Azure Firewall, Bastion, Private Endpoints, and Private DNS. Facilitate hybrid connectivity between on-premises and Azure environments. Ensure security, governance, and cost management best practices are applied. Microsoft Intune & Endpoint Management Design, implement, and manage device enrollments for Windows (Azure AD Join & Hybrid Join), iOS, iPadOS, Android, and macOS devices. Develop and maintain configuration profiles, compliance policies, security baselines, and conditional access integrations. Oversee application deployment, updates, and remediation. Troubleshoot advanced Intune issues escalated from 2nd line engineers. Manage Windows Autopilot deployments and device lifecycle processes. Align endpoint management practices with Zero Trust and security best practices. Projects & Client Onboarding Lead technical delivery for client onboardings, covering: Discovery, audits, standardization, and remediation. Documentation and service handover. Drive infrastructure and endpoint-related projects, including: Intune migrations and standardization. On-premises to Azure migrations. Network refreshes and firewall replacements. Service Improvement & Mentorship Identify recurring issues and contribute to problem management processes. Mentor 2nd line engineers, particularly in areas such as Intune, Azure, and networking, helping them build technical expertise.
Cloud & Infrastructure Solutions Consultant Location : London - Hybrid (2-3 days onsite) Salary : £80,000 - £85,000 + Bonus + Benefits UK Clearance: Candidates must be eligible for UK DV clearance . Active, lapsed DV clearance or existing SC clearance is highly desirable. We are recruiting for an experienced Cloud & Infrastructure Solutions Consultant to join a growing consulting environment delivering complex enterprise cloud and infrastructure solutions. This position suits a senior technical professional who combines strong infrastructure expertise, consulting capability, stakeholder engagement, and pre-sales involvement , acting as a trusted advisor to customers at all levels. The Role You will provide technical leadership across customer engagements, supporting delivery teams while helping shape cloud solutions and services aligned with business objectives. Key responsibilities include: Providing technical leadership to multi-disciplinary engineering teams delivering customer projects Acting as a trusted advisor to stakeholders, translating complex technical challenges into clear management-level insights Engaging business stakeholders and end users to identify problems and present solution recommendations Producing or overseeing High-Level and Low-Level Designs (HLD/LLD) Supporting pre-sales and bid activities , including opportunity qualification, proposal development, demos, and solution shaping Contributing to cloud service development , defining offerings, approaches, and capabilities Mentoring senior engineers and ensuring effective collaboration between delivery and customer teams Maintaining awareness of industry trends across cloud, infrastructure, and virtualisation technologies What We're Looking For (Essential) Strong written communication and presentation skills with the ability to communicate technical concepts to both business and technical stakeholders Solid technical background across public cloud platforms , VMware virtualisation , domain services , and enterprise infrastructure architecture Understanding of DevOps and Infrastructure-as-Code principles Logical and structured approach to analysing technical challenges and defining solutions Proven experience supporting pre-sales or bid work , providing technical expertise to help win new business Experience directing skilled engineering teams (technical leadership rather than line management) Strong stakeholder management and relationship-building skills Ability to lead projects to successful outcomes and stabilise challenged engagements Sufficient business acumen to operate effectively with senior management and cross-functional teams Desirable Skills & Experience Cloud solution consulting experience Cloud service definition and design Experience supporting ITT/RFP cloud solution responses Relevant certifications across Cloud, VMware, DevOps, Infrastructure, or Networking technologies Flexibility The key to success is teamwork and collaboration. The organisation operates a hybrid working model , combining remote working with office attendance based on business demand and collaboration needs throughout project delivery. Benefits Competitive salary (£80,000 - £85,000) Target-based commission package Matched pension contributions up to 5% Life Insurance Personal Accident Insurance Private Health Insurance (from 2nd anniversary) Sickness & Disability Income Protection (from 3rd anniversary) On-site gym membership at the London office If you are looking for a role combining technical leadership, consulting, architecture, and pre-sales influence within a collaborative environment, we would welcome your application. Apply now for a confidential discussion
26/02/2026
Full time
Cloud & Infrastructure Solutions Consultant Location : London - Hybrid (2-3 days onsite) Salary : £80,000 - £85,000 + Bonus + Benefits UK Clearance: Candidates must be eligible for UK DV clearance . Active, lapsed DV clearance or existing SC clearance is highly desirable. We are recruiting for an experienced Cloud & Infrastructure Solutions Consultant to join a growing consulting environment delivering complex enterprise cloud and infrastructure solutions. This position suits a senior technical professional who combines strong infrastructure expertise, consulting capability, stakeholder engagement, and pre-sales involvement , acting as a trusted advisor to customers at all levels. The Role You will provide technical leadership across customer engagements, supporting delivery teams while helping shape cloud solutions and services aligned with business objectives. Key responsibilities include: Providing technical leadership to multi-disciplinary engineering teams delivering customer projects Acting as a trusted advisor to stakeholders, translating complex technical challenges into clear management-level insights Engaging business stakeholders and end users to identify problems and present solution recommendations Producing or overseeing High-Level and Low-Level Designs (HLD/LLD) Supporting pre-sales and bid activities , including opportunity qualification, proposal development, demos, and solution shaping Contributing to cloud service development , defining offerings, approaches, and capabilities Mentoring senior engineers and ensuring effective collaboration between delivery and customer teams Maintaining awareness of industry trends across cloud, infrastructure, and virtualisation technologies What We're Looking For (Essential) Strong written communication and presentation skills with the ability to communicate technical concepts to both business and technical stakeholders Solid technical background across public cloud platforms , VMware virtualisation , domain services , and enterprise infrastructure architecture Understanding of DevOps and Infrastructure-as-Code principles Logical and structured approach to analysing technical challenges and defining solutions Proven experience supporting pre-sales or bid work , providing technical expertise to help win new business Experience directing skilled engineering teams (technical leadership rather than line management) Strong stakeholder management and relationship-building skills Ability to lead projects to successful outcomes and stabilise challenged engagements Sufficient business acumen to operate effectively with senior management and cross-functional teams Desirable Skills & Experience Cloud solution consulting experience Cloud service definition and design Experience supporting ITT/RFP cloud solution responses Relevant certifications across Cloud, VMware, DevOps, Infrastructure, or Networking technologies Flexibility The key to success is teamwork and collaboration. The organisation operates a hybrid working model , combining remote working with office attendance based on business demand and collaboration needs throughout project delivery. Benefits Competitive salary (£80,000 - £85,000) Target-based commission package Matched pension contributions up to 5% Life Insurance Personal Accident Insurance Private Health Insurance (from 2nd anniversary) Sickness & Disability Income Protection (from 3rd anniversary) On-site gym membership at the London office If you are looking for a role combining technical leadership, consulting, architecture, and pre-sales influence within a collaborative environment, we would welcome your application. Apply now for a confidential discussion
2nd Line IT Service Desk Engineer Surrey - x5 Days a week onsite My client within financial services based in the Surrey area are recruiting for a 2nd Line IT Service Desk Engineer. As a 2nd Line IT Service Desk Engineer, you will be providing IT support to end users. Must have strong O365 / GPO / Azure / Exchange at Admin level Provide first response and analysis on incidents and follow through resolution. Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line IT Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line IT Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line IT Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line IT Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
26/02/2026
Full time
2nd Line IT Service Desk Engineer Surrey - x5 Days a week onsite My client within financial services based in the Surrey area are recruiting for a 2nd Line IT Service Desk Engineer. As a 2nd Line IT Service Desk Engineer, you will be providing IT support to end users. Must have strong O365 / GPO / Azure / Exchange at Admin level Provide first response and analysis on incidents and follow through resolution. Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line IT Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line IT Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line IT Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line IT Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Internal IT Support - 2nd Line Location: Stansted Salary: 45,000 pro rata Duration: 6-month contract Hours: Monday - Friday 8am - 5pm Position for a 2nd line IT Support Administrator to look after employees laptops, Wi-Fi and network issues across the UK via phone and email. With over 100 years of industry expertise and continued year-on-year growth, this established and respected organisation is seeking an Internal IT Support Admin to join their expanding team on a 6 month contract. This is an excellent opportunity to for someone who has a background in 1st line and 2nd line technical support. The successful candidate will be responsible for diagnosing and resolving all hardware and software issues on desktops, laptops and servers. In this role, you will assist with IT projects and upgrades as required. For more information, please click apply and contact Alice Holwell - Reference 4933 , or call (phone number removed) . The Role: Office based (ONLY) Working on hardware and software issues 6 month temporary basis The Candidate: Experience in an IT support or helpdesk environment Knowledge of Windows systems, Microsoft 365 and networking fundamentals Right to work in the UK Elix Sourcing Solutions is a specialist recruiter for Engineering, Manufacturing, Tech, Energy and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. 2nd Line, 3rd line, tech support, IT Support, WIFI, network, laptop, Stansted, Essex, Hertfordshire, Helpdesk, internal, windows, Microsoft 365, hardware, software
24/02/2026
Contractor
Internal IT Support - 2nd Line Location: Stansted Salary: 45,000 pro rata Duration: 6-month contract Hours: Monday - Friday 8am - 5pm Position for a 2nd line IT Support Administrator to look after employees laptops, Wi-Fi and network issues across the UK via phone and email. With over 100 years of industry expertise and continued year-on-year growth, this established and respected organisation is seeking an Internal IT Support Admin to join their expanding team on a 6 month contract. This is an excellent opportunity to for someone who has a background in 1st line and 2nd line technical support. The successful candidate will be responsible for diagnosing and resolving all hardware and software issues on desktops, laptops and servers. In this role, you will assist with IT projects and upgrades as required. For more information, please click apply and contact Alice Holwell - Reference 4933 , or call (phone number removed) . The Role: Office based (ONLY) Working on hardware and software issues 6 month temporary basis The Candidate: Experience in an IT support or helpdesk environment Knowledge of Windows systems, Microsoft 365 and networking fundamentals Right to work in the UK Elix Sourcing Solutions is a specialist recruiter for Engineering, Manufacturing, Tech, Energy and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. 2nd Line, 3rd line, tech support, IT Support, WIFI, network, laptop, Stansted, Essex, Hertfordshire, Helpdesk, internal, windows, Microsoft 365, hardware, software
IT Support Engineer (1st/2nd Line) Day/ Night Shift pattern 4 on 4 off. If you're early in your IT career - or about to start it - this is the kind of role that accelerates you, not boxes you in. This isn't a repetitive password reset job. Most 1st line tasks are already automated. You'll step straight into meaningful 2nd line work, learning how real IT environments operate and how to prioritise, troubleshoot and improve systems properly. And importantly, the people leading this team started exactly where you will. Who are they? They're a young and ambitious firm who are certainly no longer a "start-up", having built and shipped and incredibly successful white-label products that are now used by over 500 customers and they haven't even scratched the surface of where they want to take it. You'll join a team of four engineers supporting around (Apply online only) internal users in a structured, modern IT environment. From day one, you'll build experience handling real technical issues - typically 10-20 tickets per day. You'll learn how to: Diagnose and resolve 2nd line support issues Use Jira for service management Develop PowerShell skills in a practical setting Gain exposure to Azure and cloud-based environments Understand network environments including Cisco Meraki We are ideally looking for someone with a good understanding of computing and software who has potentially completed a computer science degree. You will be keen to learn and develop your skills and have the ability to diagnose problems. If you're curious about automation or scripting, you'll have the opportunity to grow those skills here. PowerShell is used regularly, and cloud exposure is part of the journey. This team has a genuine track record of internal development. The current manager started in this exact role. Others have progressed into 3rd line positions. If you show initiative and drive, you won't stay static. If you've built personal projects, studied Azure in your own time, experimented with PowerShell, or taken the initiative to learn, that will stand out far more than just time served. In return, you will receive up to 27K plus benefits. Please contact Jake Smith on (phone number removed) or email (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
24/02/2026
Full time
IT Support Engineer (1st/2nd Line) Day/ Night Shift pattern 4 on 4 off. If you're early in your IT career - or about to start it - this is the kind of role that accelerates you, not boxes you in. This isn't a repetitive password reset job. Most 1st line tasks are already automated. You'll step straight into meaningful 2nd line work, learning how real IT environments operate and how to prioritise, troubleshoot and improve systems properly. And importantly, the people leading this team started exactly where you will. Who are they? They're a young and ambitious firm who are certainly no longer a "start-up", having built and shipped and incredibly successful white-label products that are now used by over 500 customers and they haven't even scratched the surface of where they want to take it. You'll join a team of four engineers supporting around (Apply online only) internal users in a structured, modern IT environment. From day one, you'll build experience handling real technical issues - typically 10-20 tickets per day. You'll learn how to: Diagnose and resolve 2nd line support issues Use Jira for service management Develop PowerShell skills in a practical setting Gain exposure to Azure and cloud-based environments Understand network environments including Cisco Meraki We are ideally looking for someone with a good understanding of computing and software who has potentially completed a computer science degree. You will be keen to learn and develop your skills and have the ability to diagnose problems. If you're curious about automation or scripting, you'll have the opportunity to grow those skills here. PowerShell is used regularly, and cloud exposure is part of the journey. This team has a genuine track record of internal development. The current manager started in this exact role. Others have progressed into 3rd line positions. If you show initiative and drive, you won't stay static. If you've built personal projects, studied Azure in your own time, experimented with PowerShell, or taken the initiative to learn, that will stand out far more than just time served. In return, you will receive up to 27K plus benefits. Please contact Jake Smith on (phone number removed) or email (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd /3rd Line EUC Engineer 40,000 - 45,000 depending on experience Central London Hybrid working (1 day a week wfh) About the Role This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy. You'll support a diverse client base across the non-profit, finance, media and technology sectors. You'll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates. You'll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths. With dedicated opportunities for funded training and certifications, you'll be joining a supportive team that invests heavily in professional development and clear career progression. We are looking for A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems. A natural team player who thrives in a client facing environment. You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Experience administering device management platforms such as Jamf Pro or Microsoft Intune Confident troubleshooting complex issues, working independently and across multiple client environments Scripting in Bash or Python, with Powershell as an advantage Tech Stack You'll Work With Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protec Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Entra ID (Azure AD), PowerShell, Bash, Python Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN) Key Benefits 33 days holiday including bank holidays Funded training, certifications & professional development Pension scheme Hybrid working with flexibility Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology If this is you, apply immediately - we look forward to speaking with you
23/02/2026
Full time
2nd /3rd Line EUC Engineer 40,000 - 45,000 depending on experience Central London Hybrid working (1 day a week wfh) About the Role This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy. You'll support a diverse client base across the non-profit, finance, media and technology sectors. You'll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates. You'll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths. With dedicated opportunities for funded training and certifications, you'll be joining a supportive team that invests heavily in professional development and clear career progression. We are looking for A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems. A natural team player who thrives in a client facing environment. You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Experience administering device management platforms such as Jamf Pro or Microsoft Intune Confident troubleshooting complex issues, working independently and across multiple client environments Scripting in Bash or Python, with Powershell as an advantage Tech Stack You'll Work With Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protec Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Entra ID (Azure AD), PowerShell, Bash, Python Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN) Key Benefits 33 days holiday including bank holidays Funded training, certifications & professional development Pension scheme Hybrid working with flexibility Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology If this is you, apply immediately - we look forward to speaking with you
3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge We re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You ll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of our team, you ll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team s success. We re all about fostering a supportive environment, and we fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you ll be part of a fast-paced, customer-focused environment, we re committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you re ready to bring your expertise to a place that values your growth and development, we d love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.
19/02/2026
Full time
3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge We re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You ll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of our team, you ll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team s success. We re all about fostering a supportive environment, and we fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you ll be part of a fast-paced, customer-focused environment, we re committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you re ready to bring your expertise to a place that values your growth and development, we d love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.
Our client, a growing enterprise seeking to enhance its IT operations, is looking for an experienced Senior Infrastructure & Security Engineer to take ownership of 3rd-line infrastructure and cybersecurity support. This hands-on role requires deep technical competency, project experience, and a proactive attitude, ensuring stability, security, and efficiency in the company s IT environment. As part of IT Operations, you will collaborate with stakeholders and lead efforts to design, build, and implement solution architecture. The company is shifting toward a more mature enterprise IT framework, leveraging Microsoft 365 and Azure (with AWS experience as a nice-to-have). Key Responsibilities Provide 3rd-line infrastructure and security support, ensuring system reliability and cybersecurity best practices. Design and implement cloud-based and on-premise IT solutions, supporting Azure and Microsoft 365 environments. Collaborate with 1st and 2nd line engineers, offering mentorship and technical leadership. Drive solution design, IT operations, and network security in an enterprise-level setting. Oversee Active Directory (AD) conversion, ensuring seamless integration into the IT environment. Work within a customer-facing role, ensuring IT systems align with business needs. Participate in infrastructure transformation initiatives, aligning with enterprise-level standards. Ensure compliance with cybersecurity and regulatory frameworks while implementing risk mitigation strategies. Key Requirements Proven experience in senior infrastructure and security engineering roles. Strong technical competency in cloud and cybersecurity, ideally within an enterprise or SME environment. Hands-on expertise with Microsoft 365, Azure, and networking (AWS is a plus). Experience in solution architecture, IT operations, and infrastructure design. Practical experience in cybersecurity, system design, and infrastructure architecture. Capable of rolling up sleeves and leading projects from conception to implementation. A background working with large-scale IT environments. If you're an experienced Infrastructure & Security Engineer with a passion for hands-on technical work and solution architecture, we d love to hear from you!
18/02/2026
Full time
Our client, a growing enterprise seeking to enhance its IT operations, is looking for an experienced Senior Infrastructure & Security Engineer to take ownership of 3rd-line infrastructure and cybersecurity support. This hands-on role requires deep technical competency, project experience, and a proactive attitude, ensuring stability, security, and efficiency in the company s IT environment. As part of IT Operations, you will collaborate with stakeholders and lead efforts to design, build, and implement solution architecture. The company is shifting toward a more mature enterprise IT framework, leveraging Microsoft 365 and Azure (with AWS experience as a nice-to-have). Key Responsibilities Provide 3rd-line infrastructure and security support, ensuring system reliability and cybersecurity best practices. Design and implement cloud-based and on-premise IT solutions, supporting Azure and Microsoft 365 environments. Collaborate with 1st and 2nd line engineers, offering mentorship and technical leadership. Drive solution design, IT operations, and network security in an enterprise-level setting. Oversee Active Directory (AD) conversion, ensuring seamless integration into the IT environment. Work within a customer-facing role, ensuring IT systems align with business needs. Participate in infrastructure transformation initiatives, aligning with enterprise-level standards. Ensure compliance with cybersecurity and regulatory frameworks while implementing risk mitigation strategies. Key Requirements Proven experience in senior infrastructure and security engineering roles. Strong technical competency in cloud and cybersecurity, ideally within an enterprise or SME environment. Hands-on expertise with Microsoft 365, Azure, and networking (AWS is a plus). Experience in solution architecture, IT operations, and infrastructure design. Practical experience in cybersecurity, system design, and infrastructure architecture. Capable of rolling up sleeves and leading projects from conception to implementation. A background working with large-scale IT environments. If you're an experienced Infrastructure & Security Engineer with a passion for hands-on technical work and solution architecture, we d love to hear from you!
