NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - HARDWARE BREAK/FIX) - ASAP START Field-Based - PE & CB Postcode Areas To apply: THE OPPORTUNITY We are seeking a Level 2 Field Service Technician to deliver scheduled onsite hardware repair services across PE & CB locations. This role involves daily travel (50%+), working independently across multiple customer sites. THE ROLE Diagnose, troubleshoot, repair and maintain HP & Lenovo laptops and desktops Perform full device strip-downs, component-level replacements and rebuilds Carry out scheduled onsite hardware break/fix visits Follow strict parts processes and return procedures Manage tickets and updates via phone, email and internal systems Escalate service delivery issues appropriately Maintain tools and testing equipment Work independently across field locations Lift and carry equipment up to 25kg where required This is a field-based role with periods of driving. REQUIREMENTS Minimum 3 years' hands-on hardware repair experience (desktop/laptop) Proven field break/fix experience (HP & Lenovo essential) Strong diagnostic and troubleshooting capability Comfortable working independently Willingness to travel 50%+ daily Valid UK driving licence and good driving record required TO BE CONSIDERED Email your CV and availability to: PLEASE NOTE This is NOT a deskside support role. We require experienced field hardware break/fix engineers with proven experience repairing HP and Lenovo laptops and desktops . Candidates who have only carried out basic deskside tasks (e.g. battery or keyboard swaps) will not be considered.
10/03/2026
Contractor
NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - HARDWARE BREAK/FIX) - ASAP START Field-Based - PE & CB Postcode Areas To apply: THE OPPORTUNITY We are seeking a Level 2 Field Service Technician to deliver scheduled onsite hardware repair services across PE & CB locations. This role involves daily travel (50%+), working independently across multiple customer sites. THE ROLE Diagnose, troubleshoot, repair and maintain HP & Lenovo laptops and desktops Perform full device strip-downs, component-level replacements and rebuilds Carry out scheduled onsite hardware break/fix visits Follow strict parts processes and return procedures Manage tickets and updates via phone, email and internal systems Escalate service delivery issues appropriately Maintain tools and testing equipment Work independently across field locations Lift and carry equipment up to 25kg where required This is a field-based role with periods of driving. REQUIREMENTS Minimum 3 years' hands-on hardware repair experience (desktop/laptop) Proven field break/fix experience (HP & Lenovo essential) Strong diagnostic and troubleshooting capability Comfortable working independently Willingness to travel 50%+ daily Valid UK driving licence and good driving record required TO BE CONSIDERED Email your CV and availability to: PLEASE NOTE This is NOT a deskside support role. We require experienced field hardware break/fix engineers with proven experience repairing HP and Lenovo laptops and desktops . Candidates who have only carried out basic deskside tasks (e.g. battery or keyboard swaps) will not be considered.
Job Title: End User Device (EUD) Engineer Location: Kidlington Contract Type: Temporary Contract Length: 6 months Daily Rate: 250.00 (Umbrella) Working Pattern: Full Time Driving Required: Yes Please do note this role is subject to Police Vetting Checks and will need to have been within the UK Continually for a minimum of 5 years Are you an enthusiastic EUD Engineer ready to make a difference in public services? Our client Thames Valley Police are on the lookout for a dedicated individual to join their team and deliver exceptional support for end-user devices. If you have a knack for troubleshooting, a passion for customer service, and the ability to work collaboratively across teams, we want to hear from you! About the Role: As an EUD Engineer, your primary mission will be to provide top-notch support to our forces user base. Your contribution will ensure a seamless experience, helping to minimize disruptions and maintain high service standards. Here's what you'll be doing: Deliver Excellent Customer Experience: Provide timely and effective support to users, minimizing service disruptions. Troubleshoot and Resolve Issues: Address EUD incidents, requests, and problems within agreed Service Level Agreements. You'll identify trends and proactively raise issues. Documentation Management: Keep the EUD Senior Engineer informed about necessary changes to documentation and knowledge articles. Proactive Service Support: Help manage schedules for moves, projects, and tech provisions. Performance Monitoring: Ensure services meet Key Performance Indicators, User Experience Agreements, and Service Level Agreements. Governance Focus: Adhere to processes and procedures with a strong emphasis on asset management. Continuous Improvement: Identify service enhancements and report them to the EUD Senior Engineers. What We're Looking For: To thrive in this role, you'll need: Experience in ICT Operational Delivery: Previous experience in a similar environment is essential. Technical Proficiency: Proven ability to support Windows 10, smartphones, laptops, and desktops. Problem-Solving Skills: Experience in resolving incidents, requests, and problems effectively. Customer-Centric Approach: A strong ethos for delivering excellent customer experiences. Documentation Skills: Proven experience in creating procedure and knowledge base documentation. Strong Troubleshooting Skills: The ability to diagnose and resolve issues efficiently. Flexibility to Travel: A full UK driving licence is essential, as you may be required to work across multiple locations. Note: Candidates will be required to undertake a Basic Driving Assessment as part of the application process. We can't wait to see what you bring to the team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
25/02/2026
Seasonal
Job Title: End User Device (EUD) Engineer Location: Kidlington Contract Type: Temporary Contract Length: 6 months Daily Rate: 250.00 (Umbrella) Working Pattern: Full Time Driving Required: Yes Please do note this role is subject to Police Vetting Checks and will need to have been within the UK Continually for a minimum of 5 years Are you an enthusiastic EUD Engineer ready to make a difference in public services? Our client Thames Valley Police are on the lookout for a dedicated individual to join their team and deliver exceptional support for end-user devices. If you have a knack for troubleshooting, a passion for customer service, and the ability to work collaboratively across teams, we want to hear from you! About the Role: As an EUD Engineer, your primary mission will be to provide top-notch support to our forces user base. Your contribution will ensure a seamless experience, helping to minimize disruptions and maintain high service standards. Here's what you'll be doing: Deliver Excellent Customer Experience: Provide timely and effective support to users, minimizing service disruptions. Troubleshoot and Resolve Issues: Address EUD incidents, requests, and problems within agreed Service Level Agreements. You'll identify trends and proactively raise issues. Documentation Management: Keep the EUD Senior Engineer informed about necessary changes to documentation and knowledge articles. Proactive Service Support: Help manage schedules for moves, projects, and tech provisions. Performance Monitoring: Ensure services meet Key Performance Indicators, User Experience Agreements, and Service Level Agreements. Governance Focus: Adhere to processes and procedures with a strong emphasis on asset management. Continuous Improvement: Identify service enhancements and report them to the EUD Senior Engineers. What We're Looking For: To thrive in this role, you'll need: Experience in ICT Operational Delivery: Previous experience in a similar environment is essential. Technical Proficiency: Proven ability to support Windows 10, smartphones, laptops, and desktops. Problem-Solving Skills: Experience in resolving incidents, requests, and problems effectively. Customer-Centric Approach: A strong ethos for delivering excellent customer experiences. Documentation Skills: Proven experience in creating procedure and knowledge base documentation. Strong Troubleshooting Skills: The ability to diagnose and resolve issues efficiently. Flexibility to Travel: A full UK driving licence is essential, as you may be required to work across multiple locations. Note: Candidates will be required to undertake a Basic Driving Assessment as part of the application process. We can't wait to see what you bring to the team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Job Title: End User Device (EUD) Engineer Location: Southampton Contract Type: Temporary Contract Length: 6 months Daily Rate: 250.00 (Umbrella) Working Pattern: Full Time Driving Required: Yes Please do note this role is subject to Police Vetting Checks and will need to have been within the UK Continually for a minimum of 5 years Are you an enthusiastic EUD Engineer ready to make a difference in public services? Our client Thames Valley Police are on the lookout for a dedicated individual to join their team and deliver exceptional support for end-user devices. If you have a knack for troubleshooting, a passion for customer service, and the ability to work collaboratively across teams, we want to hear from you! About the Role: As an EUD Engineer, your primary mission will be to provide top-notch support to our forces user base. Your contribution will ensure a seamless experience, helping to minimize disruptions and maintain high service standards. Here's what you'll be doing: Deliver Excellent Customer Experience: Provide timely and effective support to users, minimizing service disruptions. Troubleshoot and Resolve Issues: Address EUD incidents, requests, and problems within agreed Service Level Agreements. You'll identify trends and proactively raise issues. Documentation Management: Keep the EUD Senior Engineer informed about necessary changes to documentation and knowledge articles. Proactive Service Support: Help manage schedules for moves, projects, and tech provisions. Performance Monitoring: Ensure services meet Key Performance Indicators, User Experience Agreements, and Service Level Agreements. Governance Focus: Adhere to processes and procedures with a strong emphasis on asset management. Continuous Improvement: Identify service enhancements and report them to the EUD Senior Engineers. What We're Looking For: To thrive in this role, you'll need: Experience in ICT Operational Delivery: Previous experience in a similar environment is essential. Technical Proficiency: Proven ability to support Windows 10, smartphones, laptops, and desktops. Problem-Solving Skills: Experience in resolving incidents, requests, and problems effectively. Customer-Centric Approach: A strong ethos for delivering excellent customer experiences. Documentation Skills: Proven experience in creating procedure and knowledge base documentation. Strong Troubleshooting Skills: The ability to diagnose and resolve issues efficiently. Flexibility to Travel: A full UK driving licence is essential, as you may be required to work across multiple locations. Note: Candidates will be required to undertake a Basic Driving Assessment as part of the application process. We can't wait to see what you bring to the team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
25/02/2026
Seasonal
Job Title: End User Device (EUD) Engineer Location: Southampton Contract Type: Temporary Contract Length: 6 months Daily Rate: 250.00 (Umbrella) Working Pattern: Full Time Driving Required: Yes Please do note this role is subject to Police Vetting Checks and will need to have been within the UK Continually for a minimum of 5 years Are you an enthusiastic EUD Engineer ready to make a difference in public services? Our client Thames Valley Police are on the lookout for a dedicated individual to join their team and deliver exceptional support for end-user devices. If you have a knack for troubleshooting, a passion for customer service, and the ability to work collaboratively across teams, we want to hear from you! About the Role: As an EUD Engineer, your primary mission will be to provide top-notch support to our forces user base. Your contribution will ensure a seamless experience, helping to minimize disruptions and maintain high service standards. Here's what you'll be doing: Deliver Excellent Customer Experience: Provide timely and effective support to users, minimizing service disruptions. Troubleshoot and Resolve Issues: Address EUD incidents, requests, and problems within agreed Service Level Agreements. You'll identify trends and proactively raise issues. Documentation Management: Keep the EUD Senior Engineer informed about necessary changes to documentation and knowledge articles. Proactive Service Support: Help manage schedules for moves, projects, and tech provisions. Performance Monitoring: Ensure services meet Key Performance Indicators, User Experience Agreements, and Service Level Agreements. Governance Focus: Adhere to processes and procedures with a strong emphasis on asset management. Continuous Improvement: Identify service enhancements and report them to the EUD Senior Engineers. What We're Looking For: To thrive in this role, you'll need: Experience in ICT Operational Delivery: Previous experience in a similar environment is essential. Technical Proficiency: Proven ability to support Windows 10, smartphones, laptops, and desktops. Problem-Solving Skills: Experience in resolving incidents, requests, and problems effectively. Customer-Centric Approach: A strong ethos for delivering excellent customer experiences. Documentation Skills: Proven experience in creating procedure and knowledge base documentation. Strong Troubleshooting Skills: The ability to diagnose and resolve issues efficiently. Flexibility to Travel: A full UK driving licence is essential, as you may be required to work across multiple locations. Note: Candidates will be required to undertake a Basic Driving Assessment as part of the application process. We can't wait to see what you bring to the team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
IT Support Engineer Blackburn Up to £35,000 About the Role CV Screen is recruiting for a talented 2nd Line IT Support Engineer to join a well-established, nationwide organisation within the equipment and services sector. Based in Blackburn and offering a salary of £35,000 plus excellent benefits , this is a fantastic opportunity to join a growing IT team supporting a large, multi-site operation. This is an office-based role (5 days per week) with regular travel to depots across the UK sometimes including overnight stays or week-long project work, balanced by periods with minimal travel. If you re looking for a varied, hands-on role with real career progression, this could be ideal. Duties & Responsibilities Act as the key escalation point for 1st Line Support and provide advanced desktop and application support Manage and resolve helpdesk tickets in line with SLAs and KPIs Support and troubleshoot desktops, laptops, telephony, networking and server-related issues Assist with infrastructure projects, new site rollouts and system upgrades Travel to remote sites to deliver on-site support and project implementation What Experience is Required Strong 2nd line support experience across Windows 10/11 and Microsoft 365 environments Solid understanding of AD, GPO, DHCP, DNS and networking fundamentals Experience supporting multi-site environments and willingness to travel (full UK driving licence required) Salary & Benefits Salary of £35,000 Excellent benefits package Exposure to infrastructure and project work Clear progression opportunities within a growing IT function Location This role is based in Blackburn and is commutable from Preston, Burnley, Bolton, Accrington, Chorley, Bury and Manchester . Office-based, 5 days per week. How to Apply To apply, please send your CV in strict confidence to Giselle Whitton of CV Screen . Alternate Job Titles 2nd Line IT Support Engineer 2nd Line Support Analyst IT Infrastructure Support Engineer Desktop Support Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
24/02/2026
Full time
IT Support Engineer Blackburn Up to £35,000 About the Role CV Screen is recruiting for a talented 2nd Line IT Support Engineer to join a well-established, nationwide organisation within the equipment and services sector. Based in Blackburn and offering a salary of £35,000 plus excellent benefits , this is a fantastic opportunity to join a growing IT team supporting a large, multi-site operation. This is an office-based role (5 days per week) with regular travel to depots across the UK sometimes including overnight stays or week-long project work, balanced by periods with minimal travel. If you re looking for a varied, hands-on role with real career progression, this could be ideal. Duties & Responsibilities Act as the key escalation point for 1st Line Support and provide advanced desktop and application support Manage and resolve helpdesk tickets in line with SLAs and KPIs Support and troubleshoot desktops, laptops, telephony, networking and server-related issues Assist with infrastructure projects, new site rollouts and system upgrades Travel to remote sites to deliver on-site support and project implementation What Experience is Required Strong 2nd line support experience across Windows 10/11 and Microsoft 365 environments Solid understanding of AD, GPO, DHCP, DNS and networking fundamentals Experience supporting multi-site environments and willingness to travel (full UK driving licence required) Salary & Benefits Salary of £35,000 Excellent benefits package Exposure to infrastructure and project work Clear progression opportunities within a growing IT function Location This role is based in Blackburn and is commutable from Preston, Burnley, Bolton, Accrington, Chorley, Bury and Manchester . Office-based, 5 days per week. How to Apply To apply, please send your CV in strict confidence to Giselle Whitton of CV Screen . Alternate Job Titles 2nd Line IT Support Engineer 2nd Line Support Analyst IT Infrastructure Support Engineer Desktop Support Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Tech Operations Lead - Mobile Technology Standardisation STATUS: PAYE Contract LOCATION: London (E14) HYBRID MODEL: 3 days onsite / 2 days remote DURATION: 12 months + FPSG seek an experienced Tech Operations Lead to join a global mobile technology standardisation programme. This leadership role is central to the successful delivery, therfore prior corporate mobile device provisioning and decommissioning coordination is essential. The Operations Lead's responsibilities will include: Coordinating and managing the regional operations & engineering team Ensuring strict adherence to guidelines for handling data-bearing assets Identifying and mitigating risks to maintain project momentum Tracking progress through project milestones and resolving roadblocks Providing regular updates to programme leadership Collaborating with global counterparts to ensure consistency Ensuring deliverables meet quality standards and stakeholder expectations To be successful as the Operations Lead, you will need experience of: Prior demonstrable experience of Enterprise Mobile Technology Standardization Programs (Provision, Replacement & Decommission of mobile devices) Leading technology teams in high-paced environments Working within financial services or investment banking Enforcing detailed processes and operational compliance Building strong stakeholder relationships across regions Managing multiple priorities under pressure Communicating effectively at all levels of management Understanding desktop hardware and components Applying analytical and problem-solving skills Please note: This role requires you to be onsite 3 days a week; a reasonable commutable domicile is expected. Engagement via an inside IR35 PAYE model has already been determined. It is essential to have proven experience in operations leadership within enterprise technology programmes, ideally involving mobile device standardisation (provisioning / decommissioning). Reward This client has an enviable reputation for delivering global-scale programmes with a strong emphasis on quality, collaboration, and innovation. Competitive day rate, 12 Month + Assignment , Flexible hybrid working Opportunity to lead within a high-impact transformation programme Key Skills Terminology Operations Management, Technology Leadership, Team Leadership, Mobile Device Provisioning, Mobile Device Decommissioning, Risk Mitigation, Project Coordination, Stakeholder Engagement, Process Compliance, Mobile Devices, Desktop Hardware, Financial Services, Programme Delivery, Mobile Technology, Project Milestones We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process
03/10/2025
Seasonal
Tech Operations Lead - Mobile Technology Standardisation STATUS: PAYE Contract LOCATION: London (E14) HYBRID MODEL: 3 days onsite / 2 days remote DURATION: 12 months + FPSG seek an experienced Tech Operations Lead to join a global mobile technology standardisation programme. This leadership role is central to the successful delivery, therfore prior corporate mobile device provisioning and decommissioning coordination is essential. The Operations Lead's responsibilities will include: Coordinating and managing the regional operations & engineering team Ensuring strict adherence to guidelines for handling data-bearing assets Identifying and mitigating risks to maintain project momentum Tracking progress through project milestones and resolving roadblocks Providing regular updates to programme leadership Collaborating with global counterparts to ensure consistency Ensuring deliverables meet quality standards and stakeholder expectations To be successful as the Operations Lead, you will need experience of: Prior demonstrable experience of Enterprise Mobile Technology Standardization Programs (Provision, Replacement & Decommission of mobile devices) Leading technology teams in high-paced environments Working within financial services or investment banking Enforcing detailed processes and operational compliance Building strong stakeholder relationships across regions Managing multiple priorities under pressure Communicating effectively at all levels of management Understanding desktop hardware and components Applying analytical and problem-solving skills Please note: This role requires you to be onsite 3 days a week; a reasonable commutable domicile is expected. Engagement via an inside IR35 PAYE model has already been determined. It is essential to have proven experience in operations leadership within enterprise technology programmes, ideally involving mobile device standardisation (provisioning / decommissioning). Reward This client has an enviable reputation for delivering global-scale programmes with a strong emphasis on quality, collaboration, and innovation. Competitive day rate, 12 Month + Assignment , Flexible hybrid working Opportunity to lead within a high-impact transformation programme Key Skills Terminology Operations Management, Technology Leadership, Team Leadership, Mobile Device Provisioning, Mobile Device Decommissioning, Risk Mitigation, Project Coordination, Stakeholder Engagement, Process Compliance, Mobile Devices, Desktop Hardware, Financial Services, Programme Delivery, Mobile Technology, Project Milestones We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process
IT Engineer Buckinghamshire Up to £30,000 DOE A growing Managed Service Provider (MSP) with a strong reputation in the education sector is looking for a skilled and service-driven IT Engineer to support a group of schools in the Buckinghamshire area. This is a fantastic opportunity to use your technical expertise to directly support schools and enhance their ICT capabilities. As this role involves travel between multiple school sites, a full UK driving licence is essential. As the IT Engineer , you will take ownership of day-to-day ICT operations across your allocated schools, ensuring systems run smoothly while advising on ways to enhance teaching and learning through better use of technology. You'll also act as a bridge between the schools and the wider MSP team, helping each site stay informed of available support and services.Key Requirements for IT Engineer include: Minimum of 2 years' experience in an ICT Technician or 2nd Line Support role Experience within the education sector is advantageous, though not essential Proficient in supporting and maintaining Microsoft Office 365 and other common user applications Strong working knowledge of IT hardware, networking, and peripheral equipment Ability to explain complex technical concepts in simple terms to non-technical users Self-motivated with excellent customer service and time management skills A full, clean UK driving licence Responsibilities for the IT Engineer include: Diagnosing and resolving technical issues to ensure the smooth running of IT systems in schools Installing and supporting hardware and software across multiple devices and platforms Maintaining and improving ICT infrastructure across desktop computers, iPads, printers and classroom AV equipment Communicating effectively with school staff and internal technical teams Identifying and implementing proactive solutions to improve IT service delivery This is a full-time role within a forward-thinking team where your work will make a direct impact in supporting education through reliable and innovative ICT solutions. The successful candidate will be required to undergo enhanced DBS and safeguarding checks.If you're interested in finding out more about this exciting IT Engineer opportunity then please apply!
03/10/2025
Full time
IT Engineer Buckinghamshire Up to £30,000 DOE A growing Managed Service Provider (MSP) with a strong reputation in the education sector is looking for a skilled and service-driven IT Engineer to support a group of schools in the Buckinghamshire area. This is a fantastic opportunity to use your technical expertise to directly support schools and enhance their ICT capabilities. As this role involves travel between multiple school sites, a full UK driving licence is essential. As the IT Engineer , you will take ownership of day-to-day ICT operations across your allocated schools, ensuring systems run smoothly while advising on ways to enhance teaching and learning through better use of technology. You'll also act as a bridge between the schools and the wider MSP team, helping each site stay informed of available support and services.Key Requirements for IT Engineer include: Minimum of 2 years' experience in an ICT Technician or 2nd Line Support role Experience within the education sector is advantageous, though not essential Proficient in supporting and maintaining Microsoft Office 365 and other common user applications Strong working knowledge of IT hardware, networking, and peripheral equipment Ability to explain complex technical concepts in simple terms to non-technical users Self-motivated with excellent customer service and time management skills A full, clean UK driving licence Responsibilities for the IT Engineer include: Diagnosing and resolving technical issues to ensure the smooth running of IT systems in schools Installing and supporting hardware and software across multiple devices and platforms Maintaining and improving ICT infrastructure across desktop computers, iPads, printers and classroom AV equipment Communicating effectively with school staff and internal technical teams Identifying and implementing proactive solutions to improve IT service delivery This is a full-time role within a forward-thinking team where your work will make a direct impact in supporting education through reliable and innovative ICT solutions. The successful candidate will be required to undergo enhanced DBS and safeguarding checks.If you're interested in finding out more about this exciting IT Engineer opportunity then please apply!
Why work for us? We aim to provide you with peace of mind in addition to an attractive salary and eligibility to participate in the discretionary annual bonus opportunities. You will also receive an excellent benefit package including: Company funded industry qualifications Workplace Pension Close to town centre / bus station / train station Free Car Parking Attendance Bonus Scheme Sick pay Scheme 22 days holiday Bank Holidays, increasing with length of service to a max of 30 days after a qualifying period. About the Role: On a day-to-day basis, you will be involved in the investigation and resolution of customer and internal support requests. In doing this, you will be responsible for providing a high-quality level of service to both internal and external customers alike and be able to identify and solve issues alongside the existing Technical Services team, who themselves specialise in the support & maintenance of our clients. You must have excellent communication skills and you will ideally be an all-rounder who is comfortable doing 1st & 2nd Line support including the following skills and aspects: 2+ years' experience in similar IT role (MSP) Excellent troubleshooting skills in all Windows desktop, Mac OSX, and Windows Server operating systems Support of Microsoft Hyper-V & VMWare vSphere infrastructures Basic understanding of Cyber Security principles Support of all Microsoft products including Office, Office 365 Exchange, Azure, SharePoint Supporting on premise and off premise Anti-Spam/Email Security solutions Solving both hardware and software faults Working with networking equipment including, Firewalls, Wi-Fi solutions and all other network equipment Assisting with Domain level DNS changes and fixes Anti-Virus and Anti-Malware monitoring, administration, and support Monitoring and maintaining client's infrastructure, patching, internal networks & broadband solutions Monitor IT security and support administration functions Providing excellent support, including procedural documentation and relevant reporting Escalate any complex problems to 3rd line and on-site engineers where appropriate Liaising with 3rd party vendors to see resolutions on all tickets Monitoring systems to ensure their smooth running, investigating issues displayed on RMM Platforms Ensuring all monitored backups have completed successfully, investigating, and resolving any issues Hands-on experience with equipment - laptops, desktop, printers, and peripherals The ability to work on set targets as well as using your own initiative and deadlines Managing and prioritising own tickets and workloads Undertaking internal and vendor training for personal and professional development Rapidly establishing a good working relationship with customers and other professionals Accurate and concise record keeping of all interactions and actions on the CRM Always maintaining client confidentiality and security Remotely carrying out chargeable jobs All other support duties that are commensurate with the role or at the request of the Management team About You: Essential Skills and Experience: Previous Technical Support (or roles of similar nature) Good knowledge of networks and basic infrastructure (routing, IP's, topology etc) Good planning, time management, administrational and organisational skills Always maintaining client confidentiality and security Ability to follow strict process and procedures Desirable - knowledge of the Cyber Essentials scheme Personal qualities: Organised, Reliable and trustworthy Customer Service Driven Good problem-solving skills Good timekeeping Attention to detail Ability to work individually and as part of a team Strong interpersonal and communication skills key An interest in technology and troubleshooting Capable of thinking outside the box Desirable - driving licence Desirable MTA: - Windows Operating systems Fundamental, Networking Fundamentals, Server Administration Fundamental CompTIA: - IT Fundamentals+, A +, Server + MCSA: - Desktop Operating system Experience within a Cyber Security Function
03/10/2025
Full time
Why work for us? We aim to provide you with peace of mind in addition to an attractive salary and eligibility to participate in the discretionary annual bonus opportunities. You will also receive an excellent benefit package including: Company funded industry qualifications Workplace Pension Close to town centre / bus station / train station Free Car Parking Attendance Bonus Scheme Sick pay Scheme 22 days holiday Bank Holidays, increasing with length of service to a max of 30 days after a qualifying period. About the Role: On a day-to-day basis, you will be involved in the investigation and resolution of customer and internal support requests. In doing this, you will be responsible for providing a high-quality level of service to both internal and external customers alike and be able to identify and solve issues alongside the existing Technical Services team, who themselves specialise in the support & maintenance of our clients. You must have excellent communication skills and you will ideally be an all-rounder who is comfortable doing 1st & 2nd Line support including the following skills and aspects: 2+ years' experience in similar IT role (MSP) Excellent troubleshooting skills in all Windows desktop, Mac OSX, and Windows Server operating systems Support of Microsoft Hyper-V & VMWare vSphere infrastructures Basic understanding of Cyber Security principles Support of all Microsoft products including Office, Office 365 Exchange, Azure, SharePoint Supporting on premise and off premise Anti-Spam/Email Security solutions Solving both hardware and software faults Working with networking equipment including, Firewalls, Wi-Fi solutions and all other network equipment Assisting with Domain level DNS changes and fixes Anti-Virus and Anti-Malware monitoring, administration, and support Monitoring and maintaining client's infrastructure, patching, internal networks & broadband solutions Monitor IT security and support administration functions Providing excellent support, including procedural documentation and relevant reporting Escalate any complex problems to 3rd line and on-site engineers where appropriate Liaising with 3rd party vendors to see resolutions on all tickets Monitoring systems to ensure their smooth running, investigating issues displayed on RMM Platforms Ensuring all monitored backups have completed successfully, investigating, and resolving any issues Hands-on experience with equipment - laptops, desktop, printers, and peripherals The ability to work on set targets as well as using your own initiative and deadlines Managing and prioritising own tickets and workloads Undertaking internal and vendor training for personal and professional development Rapidly establishing a good working relationship with customers and other professionals Accurate and concise record keeping of all interactions and actions on the CRM Always maintaining client confidentiality and security Remotely carrying out chargeable jobs All other support duties that are commensurate with the role or at the request of the Management team About You: Essential Skills and Experience: Previous Technical Support (or roles of similar nature) Good knowledge of networks and basic infrastructure (routing, IP's, topology etc) Good planning, time management, administrational and organisational skills Always maintaining client confidentiality and security Ability to follow strict process and procedures Desirable - knowledge of the Cyber Essentials scheme Personal qualities: Organised, Reliable and trustworthy Customer Service Driven Good problem-solving skills Good timekeeping Attention to detail Ability to work individually and as part of a team Strong interpersonal and communication skills key An interest in technology and troubleshooting Capable of thinking outside the box Desirable - driving licence Desirable MTA: - Windows Operating systems Fundamental, Networking Fundamentals, Server Administration Fundamental CompTIA: - IT Fundamentals+, A +, Server + MCSA: - Desktop Operating system Experience within a Cyber Security Function
French Resources has been selected to work with Momentum, partner of Eurostar, to recruit an IT Help Desk Support Engineer, ideally French speaking. Our client is looking for a proactive and personable French speaking IT Desk Support Engineer with previous experience in IT Help Desk Support to join their dynamic team. This role supports the IT needs of their UK and European operations, ensuring that all systems are functional, secure, and optimised for performance. You will be the go-to person for technical issues, offering first- and second-line support both remotely and in person. ROLE of the IT Help Desk Support Engineer: Providing first and second-line technical support for hardware, software, network, and system issues. Troubleshooting and resolving IT problems efficiently, with a strong emphasis on customer service and a "can-do" attitude. Acting as the IT representative across all bases UK/FR/BE/NL - primarily based in the UK Travelling to and supporting four operational sites across mainland Europe (approx. once per month or as required). Escalating unresolved issues appropriately and follow up on ticket resolution. Maintaining IT asset inventory and perform routine maintenance and upgrades. Assisting with onboarding/offboarding employees, including configuring devices and access permissions. Collaborating with central IT teams and local stakeholders to ensure smooth service delivery. Thinking outside the box to deliver creative, timely solutions to unique problems in a fast-paced hospitality environment. PROFILE: Fluent in French and in English with strong communication skills, Dutch will be a plus Previous experience in an IT Help Desk or Support Engineer role, ideally within a customer-centric or hospitality setting. Strong technical knowledge of Active Directory, Microsoft Windows, Office 365, hardware (laptops, printers, mobile devices), and networking fundamentals. Knowledge of ITIL practices and/or ticketing systems, of Microsoft Intune for device management, of Box and Sharepoint, of Remote Desktop Tool - Teamviewer/Ninja Working knowledge of Apple products Demonstrated problem-solving abilities with an ability to troubleshoot under pressure and adapt quickly. Excellent interpersonal skills and the confidence to support staff at all levels in person and remotely. Ability to work independently, prioritise tasks, and multitask effectively. Ability to live and work in the UK without any restrictions and to travel to the EU with the relevant travel documentations. SALARY & BENEFITS: Up to £38k pa plus bonus Excellent benefits including bonus, meal allowance, discounted Eurostar tickets, contributory pension, 25 days' holiday, cycle to work, discount in selected shops within St Pancras station and many more.
03/10/2025
Full time
French Resources has been selected to work with Momentum, partner of Eurostar, to recruit an IT Help Desk Support Engineer, ideally French speaking. Our client is looking for a proactive and personable French speaking IT Desk Support Engineer with previous experience in IT Help Desk Support to join their dynamic team. This role supports the IT needs of their UK and European operations, ensuring that all systems are functional, secure, and optimised for performance. You will be the go-to person for technical issues, offering first- and second-line support both remotely and in person. ROLE of the IT Help Desk Support Engineer: Providing first and second-line technical support for hardware, software, network, and system issues. Troubleshooting and resolving IT problems efficiently, with a strong emphasis on customer service and a "can-do" attitude. Acting as the IT representative across all bases UK/FR/BE/NL - primarily based in the UK Travelling to and supporting four operational sites across mainland Europe (approx. once per month or as required). Escalating unresolved issues appropriately and follow up on ticket resolution. Maintaining IT asset inventory and perform routine maintenance and upgrades. Assisting with onboarding/offboarding employees, including configuring devices and access permissions. Collaborating with central IT teams and local stakeholders to ensure smooth service delivery. Thinking outside the box to deliver creative, timely solutions to unique problems in a fast-paced hospitality environment. PROFILE: Fluent in French and in English with strong communication skills, Dutch will be a plus Previous experience in an IT Help Desk or Support Engineer role, ideally within a customer-centric or hospitality setting. Strong technical knowledge of Active Directory, Microsoft Windows, Office 365, hardware (laptops, printers, mobile devices), and networking fundamentals. Knowledge of ITIL practices and/or ticketing systems, of Microsoft Intune for device management, of Box and Sharepoint, of Remote Desktop Tool - Teamviewer/Ninja Working knowledge of Apple products Demonstrated problem-solving abilities with an ability to troubleshoot under pressure and adapt quickly. Excellent interpersonal skills and the confidence to support staff at all levels in person and remotely. Ability to work independently, prioritise tasks, and multitask effectively. Ability to live and work in the UK without any restrictions and to travel to the EU with the relevant travel documentations. SALARY & BENEFITS: Up to £38k pa plus bonus Excellent benefits including bonus, meal allowance, discounted Eurostar tickets, contributory pension, 25 days' holiday, cycle to work, discount in selected shops within St Pancras station and many more.
LA International Computer Consultants Ltd
Leiston, Suffolk
*SC Cleared* Desktop Support Engineer 6 Month contract initially Based: Onsite - Leiston, Suffolk Rate: £200 - £250 p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Desktop Support Engineer to join the team. Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to Windows Server SME and user The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet the operation and project need. Key Responsibilities: * Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones. * Managing incident queues * Handling calls with Customers, VIP user management * Vendor management * Responding in a timely fashion to reactive or proactive incidents * Recording and documenting incident tickets * Monitoring Phones, emails, Microsoft Team chat for any incoming incidents * Management of Win-10 devices (MMD - Microsoft Managed Devices) * Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system. * Antivirus Management (Defender/McAfee) * Device movement from one desk to another as per requirement/project requirement. * Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection * Help creating any technical project documentation, reporting and manuals * Building & deploying workstations (Laptops/Desktops) with the standard approved image * Providing Tech-Bar support for users queries/technical resolution. * Hardware Asset and CDM Management * IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup. * Managing the IT kit retirement and moving the device to disposal area. * Printers - providing primary support including replacing consumables. * Active Directory group management, account unlocks and password resets. Key Skills & Experience: * Experience to troubleshoot issues on Windows 10 Operating systems. * Knowledge in Installing configuring Starlink satellite network devices * Experience in configuring iPhone/iPad * Creating or deleting ID's for Joiner/Leaver/Mover on Azure portal * Knowledge in new Microsoft Team creation in Teams admin portal * L1 Support knowledge of Application & SharePoint * L1 support troubleshoot office Apps. * Should have effective communications skills * Ability to multitask and time management skills * Should have Customer Service experience * Proven strong written and verbal communication and interpersonal skills. * Self-motivated and willingness to learn * Proven ability to work well with technical and non-technical staff across numerous areas. * Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution * Excellent problem solving and Root Cause Analysis skills * Proficiency in understanding, analysing and defining corrective actions any tickets raised by users * Understanding of virtualization and environments ability to understand Intune administration * Knowledge on supporting conference room devices * Knowledge on managing cloud printing * Managing asset inventory. * Desktop support experience on Microsoft Managed desktop environment * ITIL certifications or process knowledge This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
01/10/2025
Contractor
*SC Cleared* Desktop Support Engineer 6 Month contract initially Based: Onsite - Leiston, Suffolk Rate: £200 - £250 p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Desktop Support Engineer to join the team. Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to Windows Server SME and user The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet the operation and project need. Key Responsibilities: * Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones. * Managing incident queues * Handling calls with Customers, VIP user management * Vendor management * Responding in a timely fashion to reactive or proactive incidents * Recording and documenting incident tickets * Monitoring Phones, emails, Microsoft Team chat for any incoming incidents * Management of Win-10 devices (MMD - Microsoft Managed Devices) * Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system. * Antivirus Management (Defender/McAfee) * Device movement from one desk to another as per requirement/project requirement. * Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection * Help creating any technical project documentation, reporting and manuals * Building & deploying workstations (Laptops/Desktops) with the standard approved image * Providing Tech-Bar support for users queries/technical resolution. * Hardware Asset and CDM Management * IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup. * Managing the IT kit retirement and moving the device to disposal area. * Printers - providing primary support including replacing consumables. * Active Directory group management, account unlocks and password resets. Key Skills & Experience: * Experience to troubleshoot issues on Windows 10 Operating systems. * Knowledge in Installing configuring Starlink satellite network devices * Experience in configuring iPhone/iPad * Creating or deleting ID's for Joiner/Leaver/Mover on Azure portal * Knowledge in new Microsoft Team creation in Teams admin portal * L1 Support knowledge of Application & SharePoint * L1 support troubleshoot office Apps. * Should have effective communications skills * Ability to multitask and time management skills * Should have Customer Service experience * Proven strong written and verbal communication and interpersonal skills. * Self-motivated and willingness to learn * Proven ability to work well with technical and non-technical staff across numerous areas. * Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution * Excellent problem solving and Root Cause Analysis skills * Proficiency in understanding, analysing and defining corrective actions any tickets raised by users * Understanding of virtualization and environments ability to understand Intune administration * Knowledge on supporting conference room devices * Knowledge on managing cloud printing * Managing asset inventory. * Desktop support experience on Microsoft Managed desktop environment * ITIL certifications or process knowledge This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Synergize Consulting have an exciting opportunity for a Desktop Support Engineer to work with our client who are a Global IT Consultancy company. This is a great role if you are starting your career into the IT Industry. Role: Deskside Engineer Location: Swindon, Wiltshire (Onsite) End Client: IT Manufacturer Salary: £25,000 + Company and site benefits including free parking & a subsidised canteen. This is a Full time role working Monday to Friday, 37.5 hours per week. Day to day activity on this site includes resolving and supporting a wide variety of laptop, desktop hardware incident issues and requests, network incidents and requests and stock management tasks while minimising disruption to our users. As a Desktop Support Engineer you will: Provide 1st and 2nd level desktop/laptop support Monitor the call management system to update and close calls when resolved Provide support for; Walk-in Service Centre, Installs, Breakfix, Refresh, Training Rooms, Conf Rooms/AV Support, and Digital Signage Troubleshoot office software issues Support the Wireless office environment Participate in Project based assignments when required Participate in hardware refresh activity adhering to strict refresh schedules, refresh meeting attendance Support conference room AV equipment Be able to troubleshoot/diagnose WLAN Issues and escalate to next Level Support if required Provide support to the end-to-end process of the Asset Management function locally
14/08/2023
Full time
Synergize Consulting have an exciting opportunity for a Desktop Support Engineer to work with our client who are a Global IT Consultancy company. This is a great role if you are starting your career into the IT Industry. Role: Deskside Engineer Location: Swindon, Wiltshire (Onsite) End Client: IT Manufacturer Salary: £25,000 + Company and site benefits including free parking & a subsidised canteen. This is a Full time role working Monday to Friday, 37.5 hours per week. Day to day activity on this site includes resolving and supporting a wide variety of laptop, desktop hardware incident issues and requests, network incidents and requests and stock management tasks while minimising disruption to our users. As a Desktop Support Engineer you will: Provide 1st and 2nd level desktop/laptop support Monitor the call management system to update and close calls when resolved Provide support for; Walk-in Service Centre, Installs, Breakfix, Refresh, Training Rooms, Conf Rooms/AV Support, and Digital Signage Troubleshoot office software issues Support the Wireless office environment Participate in Project based assignments when required Participate in hardware refresh activity adhering to strict refresh schedules, refresh meeting attendance Support conference room AV equipment Be able to troubleshoot/diagnose WLAN Issues and escalate to next Level Support if required Provide support to the end-to-end process of the Asset Management function locally
Technology Service Engineer We're hiring! Aon are currently recruiting a Technology Service Engineer to join our team in Sheffield. The Technology Service Engineer will be primarily responsible for: Supporting the business by providing technical support to all Aon business entities within the deskside environment; Communicating appropriately to internal and external parties during BAU or Work Request based activities; Assisting with the delivery of IT projects. About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. About the Role Your impact as a Technology Service Engineer: Supporting and maintaining all deskside technologies: Second line troubleshooting of IT incidents raised by colleagues through our Global Service Desk; Prioritising workload and managing colleague expectations; Managing and documenting daily workload using our IT Service Management tool; Taking ownership of incidents/requests and collaborating with third parties, where necessary, until fulfilment; Responsibility for deskside asset management activity following strict procedures and processes in relation to hardware movements, installations, and recoveries: Managing stock control at all offices, ensuring appropriate levels of IT stock are held; Supporting deskside equipment relocation and provision onsite and between offices; Assisting in maintaining security of Aon IT hardware assets; Accurate maintenance of the asset management database; Handling the recycling of redundant IT hardware, following agreed disposal processes with third parties according to WEEE regulations; Providing mentoring for junior staff, with documentation, processes, and queue management; Proactively participating in internal meetings; Assisting in maintaining full legal complicity of Aon installed software; Participating in training to add to the overall skill levels of the Colleague Technology Services team; Providing L1 and L2 support at tech bars as and when required; Frequently travelling between Aon offices throughout the region providing L2 deskside support, as and when required; Analysing and producing data for Aon managers, as required; Creating and maintaining documentation for all future and existing IT policies, procedures, and for the knowledge base; Ensuring technology support meets the customer requirements as defined in the Service Level Agreements; Playing a key role in the adoption and promotion of new technology; Responsibility for ensuring close working relationships are established and maintained with peers within Aon Technology as required; Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Experience working in a support IT role following industry standard processes, management of BAU IT tasks and analysis of operational issues in the deskside environment; Experience of and ability to communicate and operate effectively in a pan European support environment. Experience of undertaking detailed analysis of IT desktop systems using available processes and formulating any support tasks required; The ability to pick up new technology and learn new skills quickly; Strong analytical and problem-solving skills. Advanced and expert competency in general and product specific IT support issues; Must be able to learn, understand, and apply new technologies; Deskside Support Work: Provide support and assistance for call logging, and administration of support cases (hands-on); Ability to challenge, question and improve methods and processes where necessary; Self-motivated, tenacious and able to work with a degree of autonomy; Methodical with a good attention to detail and a good organiser; Able to work with team members, good inter-personal skills, excellent team player; An enthusiasm for the IT support environment, with a passion and customer focus toward the end user customer; Experience of modern Microsoft Office products, and miscellaneous software in the deskside environment; Excellent communication skills and customer focus. An ability to relate to staff at every level of the company, in a clear and concise way. Ability to relate and communicate at higher management levels; Possess the capability and motivation to achieve personal and team objectives, with flexibility to undertake new service offerings introduced into the Aon end-user business To carry out any undefined support tasks associated with the role, as reasonably requested; Take ownership for mentoring and development of junior IT staff as required; Diligent and thorough approach to problem solving; Advise users in relation to IT Hardware, choosing cost effective solutions; Must have the willingness to develop new skills and take on new challenges; Professional Qualifications: Possess or working towards Microsoft Certification MCITP or equivalent knowledge in Enterprise-level deskside computing; Appreciation of ITIL Service Management; Active Directory User administration experience; An understanding of customer deskside requirements in relation to internal departmental procedures; Experience of IT desktop management in the enterprise; Experience in PC, printer and associated desktop hardware systems; Excellent written and verbal communication skills. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.
24/09/2022
Full time
Technology Service Engineer We're hiring! Aon are currently recruiting a Technology Service Engineer to join our team in Sheffield. The Technology Service Engineer will be primarily responsible for: Supporting the business by providing technical support to all Aon business entities within the deskside environment; Communicating appropriately to internal and external parties during BAU or Work Request based activities; Assisting with the delivery of IT projects. About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. About the Role Your impact as a Technology Service Engineer: Supporting and maintaining all deskside technologies: Second line troubleshooting of IT incidents raised by colleagues through our Global Service Desk; Prioritising workload and managing colleague expectations; Managing and documenting daily workload using our IT Service Management tool; Taking ownership of incidents/requests and collaborating with third parties, where necessary, until fulfilment; Responsibility for deskside asset management activity following strict procedures and processes in relation to hardware movements, installations, and recoveries: Managing stock control at all offices, ensuring appropriate levels of IT stock are held; Supporting deskside equipment relocation and provision onsite and between offices; Assisting in maintaining security of Aon IT hardware assets; Accurate maintenance of the asset management database; Handling the recycling of redundant IT hardware, following agreed disposal processes with third parties according to WEEE regulations; Providing mentoring for junior staff, with documentation, processes, and queue management; Proactively participating in internal meetings; Assisting in maintaining full legal complicity of Aon installed software; Participating in training to add to the overall skill levels of the Colleague Technology Services team; Providing L1 and L2 support at tech bars as and when required; Frequently travelling between Aon offices throughout the region providing L2 deskside support, as and when required; Analysing and producing data for Aon managers, as required; Creating and maintaining documentation for all future and existing IT policies, procedures, and for the knowledge base; Ensuring technology support meets the customer requirements as defined in the Service Level Agreements; Playing a key role in the adoption and promotion of new technology; Responsibility for ensuring close working relationships are established and maintained with peers within Aon Technology as required; Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Experience working in a support IT role following industry standard processes, management of BAU IT tasks and analysis of operational issues in the deskside environment; Experience of and ability to communicate and operate effectively in a pan European support environment. Experience of undertaking detailed analysis of IT desktop systems using available processes and formulating any support tasks required; The ability to pick up new technology and learn new skills quickly; Strong analytical and problem-solving skills. Advanced and expert competency in general and product specific IT support issues; Must be able to learn, understand, and apply new technologies; Deskside Support Work: Provide support and assistance for call logging, and administration of support cases (hands-on); Ability to challenge, question and improve methods and processes where necessary; Self-motivated, tenacious and able to work with a degree of autonomy; Methodical with a good attention to detail and a good organiser; Able to work with team members, good inter-personal skills, excellent team player; An enthusiasm for the IT support environment, with a passion and customer focus toward the end user customer; Experience of modern Microsoft Office products, and miscellaneous software in the deskside environment; Excellent communication skills and customer focus. An ability to relate to staff at every level of the company, in a clear and concise way. Ability to relate and communicate at higher management levels; Possess the capability and motivation to achieve personal and team objectives, with flexibility to undertake new service offerings introduced into the Aon end-user business To carry out any undefined support tasks associated with the role, as reasonably requested; Take ownership for mentoring and development of junior IT staff as required; Diligent and thorough approach to problem solving; Advise users in relation to IT Hardware, choosing cost effective solutions; Must have the willingness to develop new skills and take on new challenges; Professional Qualifications: Possess or working towards Microsoft Certification MCITP or equivalent knowledge in Enterprise-level deskside computing; Appreciation of ITIL Service Management; Active Directory User administration experience; An understanding of customer deskside requirements in relation to internal departmental procedures; Experience of IT desktop management in the enterprise; Experience in PC, printer and associated desktop hardware systems; Excellent written and verbal communication skills. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.
3rd Line Support Engineer - Perm - Bristol/Hybrid Location: Bristol/Hybrid Salary: £35,000 to £40,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client has been in the business for nearly 50 years. They have been at the forefront of UK and international digital content provision. They are the largest regional news and picture service in the UK, with over 100 staff working in offices across the country and a satellite office in the US. They are now looking for a 3rd Line Support Engineer to join their IT Team which is integral in helping the company to the next stage of their digital transformation/journey. The business is operating a hybrid-working environment. The Role Our client is looking for 3rd Line Support Engineer to join their growing tech team based in Bristol on perm basis. The tech team is close-knit and has a relaxed friendly work environment. The ideal candidate will be able to manage all aspects of their hardware, networks, communications and security, including email security, while looking for ways to improve networks in a cost-effective way to meet future needs. The role will suit someone with experience in trouble-shooting, disaster recovery & someone who is comfortable dealing with peers & colleagues at different levels of hierarchy. They are happy to consider 2nd Line Support Engineers who are looking for next step in their career. Willingness to travel to their London office to attend to emergencies is also required. The role offers exciting growth opportunities to learn & grow. The role offers 3/4 days WFH per week with 1/2 day week in their Bristol office. You will be responsible for Working closely with the IT Technical Lead, Project Manager and IT team to provide internal support to end users by responding to incoming support requests via the help-desk system, telephone, remote support software and email. Ensuring that each job is logged onto the ticketing system, recording details of all troubleshooting steps and correspondence with the end user. Assisting end users with software installation, configuration, and troubleshooting in a friendly, professional and approachable way at all times Supporting 1st line in resolving technical issues, ensuring they gain the knowledge to solve future problems, and imparting general knowledge on IT systems Proactively monitoring and maintaining all IT systems. Responsible for documenting new processes and updating existing documentation with any changes made. Taking a continuous improvement approach to our documentation systems. Managing backups and disaster recovery plans. Taking ownership for risk identification and escalation, identifying issues with a logical and proactive approach. Driving process improvements and recommendations. Being prepared to seek assistance from your team when required, and providing assistance when requested. Maintaining and improving cyber security accreditation. Suggesting improvements to the existing systems to help business processes. IT Project planning and implementation of new systems or services, including onsite visits to other offices when required. Domain, website and hosting management across the group Any other duties commensurate with the skills and abilities of the job holder as required to fulfil the job role, or as reasonably requested by a manager to meet the needs of the business. You will have experience in Microsoft 365 Administration Good Knowledge of Microsoft Teams Windows Desktop/Server Operating Systems Active Directory/Azure AD PowerShell Hyper-V/VMWare Experience NAS/SAN Experience Networking - VLAN/Firewalls/MPLS Mobile Device Management VOIP and Phone System Experience Remote Desktop Services (RDS) DMARC, DKIM, SPF Desired Skills Cloud Services: Microsoft Azure Linux Experience Security standards such as ISO27001/Cyber Essentials (plus) Microsoft MS-900/AZ-900 Certifications Windows Autopilot To apply for this 3rd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
20/09/2022
Full time
3rd Line Support Engineer - Perm - Bristol/Hybrid Location: Bristol/Hybrid Salary: £35,000 to £40,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client has been in the business for nearly 50 years. They have been at the forefront of UK and international digital content provision. They are the largest regional news and picture service in the UK, with over 100 staff working in offices across the country and a satellite office in the US. They are now looking for a 3rd Line Support Engineer to join their IT Team which is integral in helping the company to the next stage of their digital transformation/journey. The business is operating a hybrid-working environment. The Role Our client is looking for 3rd Line Support Engineer to join their growing tech team based in Bristol on perm basis. The tech team is close-knit and has a relaxed friendly work environment. The ideal candidate will be able to manage all aspects of their hardware, networks, communications and security, including email security, while looking for ways to improve networks in a cost-effective way to meet future needs. The role will suit someone with experience in trouble-shooting, disaster recovery & someone who is comfortable dealing with peers & colleagues at different levels of hierarchy. They are happy to consider 2nd Line Support Engineers who are looking for next step in their career. Willingness to travel to their London office to attend to emergencies is also required. The role offers exciting growth opportunities to learn & grow. The role offers 3/4 days WFH per week with 1/2 day week in their Bristol office. You will be responsible for Working closely with the IT Technical Lead, Project Manager and IT team to provide internal support to end users by responding to incoming support requests via the help-desk system, telephone, remote support software and email. Ensuring that each job is logged onto the ticketing system, recording details of all troubleshooting steps and correspondence with the end user. Assisting end users with software installation, configuration, and troubleshooting in a friendly, professional and approachable way at all times Supporting 1st line in resolving technical issues, ensuring they gain the knowledge to solve future problems, and imparting general knowledge on IT systems Proactively monitoring and maintaining all IT systems. Responsible for documenting new processes and updating existing documentation with any changes made. Taking a continuous improvement approach to our documentation systems. Managing backups and disaster recovery plans. Taking ownership for risk identification and escalation, identifying issues with a logical and proactive approach. Driving process improvements and recommendations. Being prepared to seek assistance from your team when required, and providing assistance when requested. Maintaining and improving cyber security accreditation. Suggesting improvements to the existing systems to help business processes. IT Project planning and implementation of new systems or services, including onsite visits to other offices when required. Domain, website and hosting management across the group Any other duties commensurate with the skills and abilities of the job holder as required to fulfil the job role, or as reasonably requested by a manager to meet the needs of the business. You will have experience in Microsoft 365 Administration Good Knowledge of Microsoft Teams Windows Desktop/Server Operating Systems Active Directory/Azure AD PowerShell Hyper-V/VMWare Experience NAS/SAN Experience Networking - VLAN/Firewalls/MPLS Mobile Device Management VOIP and Phone System Experience Remote Desktop Services (RDS) DMARC, DKIM, SPF Desired Skills Cloud Services: Microsoft Azure Linux Experience Security standards such as ISO27001/Cyber Essentials (plus) Microsoft MS-900/AZ-900 Certifications Windows Autopilot To apply for this 3rd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
About the team The role is part of our outstanding, highly skilled Engineering Operations team, which supports our 1,000+ developers and their enabling infrastructure. The team supports a global workforce with key locations in Guildford, London, Gloucester, Leeds, Poland and Kuala Lumpur and supports a mix of Windows, Linux and MacOS technologies. We primarily follow an Infrastructure-as-Code deployment model and Agile delivery processes, for both operational management and new capability delivery. About the role The successful candidate will join the Engineering Operations team, which is spread between the UK, Poland and Kuala Lumpur. You will have responsibility for delivering new enabling capabilities, developing and delivering templated systems, resolving infrastructure support issues and maintaining, managing and optimising the overall performance and availability of the infrastructure. Our customers are our internal engineering and product teams and we will work to bridge the gap between infrastructure and software development and drive efficiency through high levels of automation. Whilst technology-delivery is core to our role, so too is the appreciation of how we enable the business to service their customers. This role is offered on a permanent basis, from either our Guildford or Leeds offices, however the role may be predominantly home based with travel to the office on average two days per week in line with our Hybrid Ways of Working. There will be periods where more frequent visits to the office are required, as well as occasional UK travel. Occasional out of hours support may also be required. The principle responsibilities of the role are: Complete routine operations schedules for servers, server applications, databases, systems and network elements using established and repeatable procedures following corporate standards and requirements Infrastructure Support across VMWare, Windows Server; Linux, Macs Installation and support of infrastructure hardware and software Identify underlying problems discovered during day-to-day operations and managing them to resolution within Service Level Agreements Leading or supporting transformation projects to deliver new services What you'll be doing Infrastructure Support across VMWare, Windows Server; Linux, Macs Administering multiple virtualised production environments Installation and support of infrastructure hardware and software Resolving incidents within agreed service levels Technical input into infrastructure changes following change management processes. Delivery of new infrastructure services Identify underlying problems discovered during day-to-day operations, raising them with the Product Owner or Infrastructure Manager and managing them to resolution Complete routine weekly maintenance of servers, server applications, databases, systems and network elements using established and repeatable procedures following corporate standards and requirements. Updating or writing additional material as required Liaise with other support teams and third parties to ensure that incidents are escalated and resolved within Service Level Agreements Working at all data classification levels, a sound understanding of security processes and policies is required What we're looking for Essential skills and experience: Prior experience of install, administration and support of VMware vSphere Infrastructure, mostly 6.5/6.7 or later Install, configure & support Microsoft Windows Server 2012+ and Windows 10+ or Linux - preferably Redhat/Alma Install and configuration of HP & Dell hardware Automation techniques using Powershell, Terraform, Ansible and Puppet Desirable: Administration of AWS / Azure Linux certification MacOS Support Essentials or ACSP VCP Citrix XenApp / XenDesktop Degree or relevant experience in a busy IT department Good understanding security hardening and CIS Hardening techniques and best practices. Good understanding of networking Business expertise: Great attention to detail Excellent analytical & problem solving skills Positive attitude Ability to cope with occasional pressure Excellent communication skills (written & verbal) Strong interpersonal skills with the ability to work in an international environment Flexible approach to work with the ability to pro-actively take the initiative and work independently with little supervision, and also to be part of a collaborative team where ideas & skills are shared Ability to assess the impact of making changes on existing environments Professional / flexible individual that can adapt quickly to changing requirements or priorities and where necessary divert to assist other teams/projects See the bigger picture - outcome focused Able to bring your true-self to work and have fun whilst working Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. Launched in 2022, Digital Intelligence is part of BAE Systems, and has a rich heritage in helping to defend nations and businesses around the world from advanced threats. Division overview: Functions At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and the business could not operate without all the dedicated work of our Functions teams. From Finance & Operations through Communications & Marketing, to HR and Site Operations and more, our Functions teams enable our divisions to implement ground-breaking digital transformations and crucial defence software. As part of Functions, you will be supporting and partnering with our global business from the backline, being a strategic advisor within your specialist area, and ensuring the business runs smoothly and efficiently. We all have a role to play in defending our clients; and this is yours.
20/09/2022
Full time
About the team The role is part of our outstanding, highly skilled Engineering Operations team, which supports our 1,000+ developers and their enabling infrastructure. The team supports a global workforce with key locations in Guildford, London, Gloucester, Leeds, Poland and Kuala Lumpur and supports a mix of Windows, Linux and MacOS technologies. We primarily follow an Infrastructure-as-Code deployment model and Agile delivery processes, for both operational management and new capability delivery. About the role The successful candidate will join the Engineering Operations team, which is spread between the UK, Poland and Kuala Lumpur. You will have responsibility for delivering new enabling capabilities, developing and delivering templated systems, resolving infrastructure support issues and maintaining, managing and optimising the overall performance and availability of the infrastructure. Our customers are our internal engineering and product teams and we will work to bridge the gap between infrastructure and software development and drive efficiency through high levels of automation. Whilst technology-delivery is core to our role, so too is the appreciation of how we enable the business to service their customers. This role is offered on a permanent basis, from either our Guildford or Leeds offices, however the role may be predominantly home based with travel to the office on average two days per week in line with our Hybrid Ways of Working. There will be periods where more frequent visits to the office are required, as well as occasional UK travel. Occasional out of hours support may also be required. The principle responsibilities of the role are: Complete routine operations schedules for servers, server applications, databases, systems and network elements using established and repeatable procedures following corporate standards and requirements Infrastructure Support across VMWare, Windows Server; Linux, Macs Installation and support of infrastructure hardware and software Identify underlying problems discovered during day-to-day operations and managing them to resolution within Service Level Agreements Leading or supporting transformation projects to deliver new services What you'll be doing Infrastructure Support across VMWare, Windows Server; Linux, Macs Administering multiple virtualised production environments Installation and support of infrastructure hardware and software Resolving incidents within agreed service levels Technical input into infrastructure changes following change management processes. Delivery of new infrastructure services Identify underlying problems discovered during day-to-day operations, raising them with the Product Owner or Infrastructure Manager and managing them to resolution Complete routine weekly maintenance of servers, server applications, databases, systems and network elements using established and repeatable procedures following corporate standards and requirements. Updating or writing additional material as required Liaise with other support teams and third parties to ensure that incidents are escalated and resolved within Service Level Agreements Working at all data classification levels, a sound understanding of security processes and policies is required What we're looking for Essential skills and experience: Prior experience of install, administration and support of VMware vSphere Infrastructure, mostly 6.5/6.7 or later Install, configure & support Microsoft Windows Server 2012+ and Windows 10+ or Linux - preferably Redhat/Alma Install and configuration of HP & Dell hardware Automation techniques using Powershell, Terraform, Ansible and Puppet Desirable: Administration of AWS / Azure Linux certification MacOS Support Essentials or ACSP VCP Citrix XenApp / XenDesktop Degree or relevant experience in a busy IT department Good understanding security hardening and CIS Hardening techniques and best practices. Good understanding of networking Business expertise: Great attention to detail Excellent analytical & problem solving skills Positive attitude Ability to cope with occasional pressure Excellent communication skills (written & verbal) Strong interpersonal skills with the ability to work in an international environment Flexible approach to work with the ability to pro-actively take the initiative and work independently with little supervision, and also to be part of a collaborative team where ideas & skills are shared Ability to assess the impact of making changes on existing environments Professional / flexible individual that can adapt quickly to changing requirements or priorities and where necessary divert to assist other teams/projects See the bigger picture - outcome focused Able to bring your true-self to work and have fun whilst working Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. Launched in 2022, Digital Intelligence is part of BAE Systems, and has a rich heritage in helping to defend nations and businesses around the world from advanced threats. Division overview: Functions At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and the business could not operate without all the dedicated work of our Functions teams. From Finance & Operations through Communications & Marketing, to HR and Site Operations and more, our Functions teams enable our divisions to implement ground-breaking digital transformations and crucial defence software. As part of Functions, you will be supporting and partnering with our global business from the backline, being a strategic advisor within your specialist area, and ensuring the business runs smoothly and efficiently. We all have a role to play in defending our clients; and this is yours.
Suffolk County Council, Ipswich IP3 9SJ
Up to £34,373 per annum (pro rata if part time)
37 hours per week (part time working may be considered for this role)
Permanent
Closing date: 11.30pm, 17 April 2022.
Reference: 4103
We are committed to flexible working , so please read the Job and Person Profile to find out about the types of flexible or part time working available for this role.
We have a great opportunity to join Suffolk Fire and Rescue Service as a Fire ICT Systems Engineer . You will based at Ipswich East Fire Station, with hybrid working options, with travel to all thirty-five fire stations across Suffolk and Combined Fire Control in Cambridgeshire, when required.
Are you passionate about ICT, software, and technology?
Would you like to develop a career in ICT in an exciting and dynamic emergency services environment?
We are looking for an enthusiastic person to join our small multi-skilled Fire ICT team to help us meet the increasing demands for technology within our innovative Fire and Rescue Service.
Systems you deliver and support will be used by operational crews and other fire personnel to deliver emergency and day-to-day services to the public.
We offer a 24/7 service and you will participate in an on call rota working 1 week in 3 outside of office hours providing support for essential systems.
Participation would only start once competent and training has been completed.
You will:
have the opportunity to work with a range of exciting technologies and infrastructure
work on the Service Desk, recording and investigating cases, as well as being involved in delivering solutions and developing new work
use a range of tools and techniques to resolve issues, from network analysis software to hands-on building of racks and servers
actively seek to gain knowledge in the various disciplines, including knowledge transfer from other employees.
You will be:
self-motivated with a passion to learn and develop your skills
enthusiastic with a commitment to customer service and finding solutions
hands-on and flexible in your approach
able to work independently and as part of the team.
You can view a full list of requirements in the Job and Person Profile (link below). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We’d appreciate the opportunity to consider your application.
Why choose us?
You should choose Suffolk County Council because you will:
be part of an inclusive and diverse team
join an innovative, supportive and positive working environment, with a focus on wellbeing and personal development
receive the offer of flexible working options to support you, your work-life balance and your career
work in a professional office environment with free parking on a fire station supporting hybrid/remote working
have access to varied staff benefits schemes and discounted public transport, support networks and representative bodies
receive a generous annual leave entitlement and contributory pension scheme
gain access to exciting training and development opportunities, including a Pluralsight professional subscription
be encouraged to take regular time to develop and improve your skillset.
This post will suit an experienced developer with a passion for innovation and all things technology. The position will give you the ability to manage their own workload whilst contributing to making a positive difference to our community.
Travelling requirements for your role:
We positively encourage the use of technology to communicate and engage, but in this role, you may need to operate across a wide and rural area, so it would be beneficial for you to either hold a full and current driving licence and have access to personal transport or meet the mobility requirements of the role through other reasonable and suitable means. If you require a reasonable adjustment due to a disability to meet the travel requirements of this role, please speak with the contact detailed below.
To find out more
For an informal discussion about this role, please contact Laurie Page , Fire ICT Support Manager on (01473) 260570 during office hours.
How to apply
To apply, please visit our website:
https://www.suffolkjobsdirect.org/#en/sites/CX_1004/job/4103
Closing date: 11.30pm, 17 April 2022.
Due to the continued situation relating to COVID-19 and reduced occupancy in our buildings we are starting to explore and trial new hybrid and remote working practices. If you wish to discuss how that might impact your working arrangements, please contact the recruiting manager listed above.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
30/03/2022
Full time
Suffolk County Council, Ipswich IP3 9SJ
Up to £34,373 per annum (pro rata if part time)
37 hours per week (part time working may be considered for this role)
Permanent
Closing date: 11.30pm, 17 April 2022.
Reference: 4103
We are committed to flexible working , so please read the Job and Person Profile to find out about the types of flexible or part time working available for this role.
We have a great opportunity to join Suffolk Fire and Rescue Service as a Fire ICT Systems Engineer . You will based at Ipswich East Fire Station, with hybrid working options, with travel to all thirty-five fire stations across Suffolk and Combined Fire Control in Cambridgeshire, when required.
Are you passionate about ICT, software, and technology?
Would you like to develop a career in ICT in an exciting and dynamic emergency services environment?
We are looking for an enthusiastic person to join our small multi-skilled Fire ICT team to help us meet the increasing demands for technology within our innovative Fire and Rescue Service.
Systems you deliver and support will be used by operational crews and other fire personnel to deliver emergency and day-to-day services to the public.
We offer a 24/7 service and you will participate in an on call rota working 1 week in 3 outside of office hours providing support for essential systems.
Participation would only start once competent and training has been completed.
You will:
have the opportunity to work with a range of exciting technologies and infrastructure
work on the Service Desk, recording and investigating cases, as well as being involved in delivering solutions and developing new work
use a range of tools and techniques to resolve issues, from network analysis software to hands-on building of racks and servers
actively seek to gain knowledge in the various disciplines, including knowledge transfer from other employees.
You will be:
self-motivated with a passion to learn and develop your skills
enthusiastic with a commitment to customer service and finding solutions
hands-on and flexible in your approach
able to work independently and as part of the team.
You can view a full list of requirements in the Job and Person Profile (link below). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We’d appreciate the opportunity to consider your application.
Why choose us?
You should choose Suffolk County Council because you will:
be part of an inclusive and diverse team
join an innovative, supportive and positive working environment, with a focus on wellbeing and personal development
receive the offer of flexible working options to support you, your work-life balance and your career
work in a professional office environment with free parking on a fire station supporting hybrid/remote working
have access to varied staff benefits schemes and discounted public transport, support networks and representative bodies
receive a generous annual leave entitlement and contributory pension scheme
gain access to exciting training and development opportunities, including a Pluralsight professional subscription
be encouraged to take regular time to develop and improve your skillset.
This post will suit an experienced developer with a passion for innovation and all things technology. The position will give you the ability to manage their own workload whilst contributing to making a positive difference to our community.
Travelling requirements for your role:
We positively encourage the use of technology to communicate and engage, but in this role, you may need to operate across a wide and rural area, so it would be beneficial for you to either hold a full and current driving licence and have access to personal transport or meet the mobility requirements of the role through other reasonable and suitable means. If you require a reasonable adjustment due to a disability to meet the travel requirements of this role, please speak with the contact detailed below.
To find out more
For an informal discussion about this role, please contact Laurie Page , Fire ICT Support Manager on (01473) 260570 during office hours.
How to apply
To apply, please visit our website:
https://www.suffolkjobsdirect.org/#en/sites/CX_1004/job/4103
Closing date: 11.30pm, 17 April 2022.
Due to the continued situation relating to COVID-19 and reduced occupancy in our buildings we are starting to explore and trial new hybrid and remote working practices. If you wish to discuss how that might impact your working arrangements, please contact the recruiting manager listed above.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Virti is a multi-award-winning cloud-based training platform that helps enterprises create, scale and analyse training experiences. Virti is truly scalable and provides equity of access for users. Our cloud-based learning management system houses our Creation Suite and Analytics Engine and allows for distribution across desktop, mobile and virtual and augmented reality headsets. Our Analytics Engine uses artificial intelligence to turn subjective feedback into objective data with unique data science insights and predictive analytics on training performance. We're not just software; we are L&D professionals, UX specialists and content creators and provide help with implementation, content creation, bespoke projects and deployment and support. We use virtual reality, 360 videos, 2D video for simulations, artificial intelligence and gamification to help employees learn faster and remember training for longer. With a mission to elevate performance through immersive digital training experiences, we are crafting the future of learning for corporations, healthcare, education, and the public sector. A TIME Best 100 Invention company, we have been featured on the Nasdaq Tower in Times Square and have won multiple awards while scaling up fast; now a global company with customers in North America, EMEA and APAC. About the Team You will work in a dynamic start-up, collaborating with award-winning teams where a curious, ambitious mind and passion for technology will help you succeed. Contributing to a small, dedicated, and growing, team of developers, who have a wide variety of technical experience. You will immediately impact important projects helping to deliver highly innovative technical solutions for Virti's clients to help their staff learn in a more immersive and visceral way. About the Role Lead exciting new projects on the Virti learning management system where you will design, make scalable and efficient, using cutting edge web technologies such as WebRTC. Spearheading a new and impactful technology whilst working closely with our backend developer to kick start projects, you will play a key role in expanding the Virti product offering. What You'll Do Work across the full stack to create educational and real-time communication systems, Collaborate with other members of the engineering team on cross projects, Have ownership and autonomy of greenfield project, Implement and follow best practices regarding code implementation, CI and testing processes to ensure robust and production-ready deployment. Who You Are Independent, a leader and autonomous in your work, Experienced in developing and deploying commercial React projects using state management systems such as Redux, Experienced in backend systems, NodeJS as well as JavaScript and ES6, and strong HTML and CSS skills (including responsive web principles and flexbox), Experienced in working with large, complex data structures and database management such as NoSQL, SQL, As a nice to have, experience in cloud computing paradigms such as serverless, event-driven architecture, infrastructure as code, An interest or some experience in web technologies such as WebRTC, HTML Canvas, WebGL. Commitment to diversity Virti is committed to building as diverse a team as possible. We do not discriminate based on age, race, gender identification, sexuality, religion, political persuasion or anything else. Benefits of working for Virti Our values; be Bold , be Fast , be Amazing , Our culture rewards dedication, ambition and execution, Investment in your growth (coaching, live education, PDP investment), Competitive pay, pension and excellent benefits, 25 holiday days a year (plus one for your Birthday), Flexible working hours, Remote work bursary, home office setup and remote work-friendly.
04/01/2022
Full time
Virti is a multi-award-winning cloud-based training platform that helps enterprises create, scale and analyse training experiences. Virti is truly scalable and provides equity of access for users. Our cloud-based learning management system houses our Creation Suite and Analytics Engine and allows for distribution across desktop, mobile and virtual and augmented reality headsets. Our Analytics Engine uses artificial intelligence to turn subjective feedback into objective data with unique data science insights and predictive analytics on training performance. We're not just software; we are L&D professionals, UX specialists and content creators and provide help with implementation, content creation, bespoke projects and deployment and support. We use virtual reality, 360 videos, 2D video for simulations, artificial intelligence and gamification to help employees learn faster and remember training for longer. With a mission to elevate performance through immersive digital training experiences, we are crafting the future of learning for corporations, healthcare, education, and the public sector. A TIME Best 100 Invention company, we have been featured on the Nasdaq Tower in Times Square and have won multiple awards while scaling up fast; now a global company with customers in North America, EMEA and APAC. About the Team You will work in a dynamic start-up, collaborating with award-winning teams where a curious, ambitious mind and passion for technology will help you succeed. Contributing to a small, dedicated, and growing, team of developers, who have a wide variety of technical experience. You will immediately impact important projects helping to deliver highly innovative technical solutions for Virti's clients to help their staff learn in a more immersive and visceral way. About the Role Lead exciting new projects on the Virti learning management system where you will design, make scalable and efficient, using cutting edge web technologies such as WebRTC. Spearheading a new and impactful technology whilst working closely with our backend developer to kick start projects, you will play a key role in expanding the Virti product offering. What You'll Do Work across the full stack to create educational and real-time communication systems, Collaborate with other members of the engineering team on cross projects, Have ownership and autonomy of greenfield project, Implement and follow best practices regarding code implementation, CI and testing processes to ensure robust and production-ready deployment. Who You Are Independent, a leader and autonomous in your work, Experienced in developing and deploying commercial React projects using state management systems such as Redux, Experienced in backend systems, NodeJS as well as JavaScript and ES6, and strong HTML and CSS skills (including responsive web principles and flexbox), Experienced in working with large, complex data structures and database management such as NoSQL, SQL, As a nice to have, experience in cloud computing paradigms such as serverless, event-driven architecture, infrastructure as code, An interest or some experience in web technologies such as WebRTC, HTML Canvas, WebGL. Commitment to diversity Virti is committed to building as diverse a team as possible. We do not discriminate based on age, race, gender identification, sexuality, religion, political persuasion or anything else. Benefits of working for Virti Our values; be Bold , be Fast , be Amazing , Our culture rewards dedication, ambition and execution, Investment in your growth (coaching, live education, PDP investment), Competitive pay, pension and excellent benefits, 25 holiday days a year (plus one for your Birthday), Flexible working hours, Remote work bursary, home office setup and remote work-friendly.
Desktop Support Engineer Location: Wakefield Type: Permanent Salary: £18-£24k One of the countries international players is seeking a motivated candidate to fill a Desktop Support role. You will be working in their hands-on IT Tech department supporting the companies internal teams. Key Responsibilities: • Troubleshooting and resolving technical IT queries • Management of Active Directory users & computers • Remote support of switching routers, hardware, and Wi-Fi Desired Skills: • Professional telephone manner • Willingness to learn new applications and processes • Focused and able to work alone or within a team • Ability to work to strict deadlines • Experience of Microsoft Windows 10 • A good understanding of ICT hardware, & preferably software • A basic understanding of Microsoft based networking technologies If you are interested or may know of someone who is, please refer them and you will be eligible for a £200 voucher if they get the role.
09/11/2021
Full time
Desktop Support Engineer Location: Wakefield Type: Permanent Salary: £18-£24k One of the countries international players is seeking a motivated candidate to fill a Desktop Support role. You will be working in their hands-on IT Tech department supporting the companies internal teams. Key Responsibilities: • Troubleshooting and resolving technical IT queries • Management of Active Directory users & computers • Remote support of switching routers, hardware, and Wi-Fi Desired Skills: • Professional telephone manner • Willingness to learn new applications and processes • Focused and able to work alone or within a team • Ability to work to strict deadlines • Experience of Microsoft Windows 10 • A good understanding of ICT hardware, & preferably software • A basic understanding of Microsoft based networking technologies If you are interested or may know of someone who is, please refer them and you will be eligible for a £200 voucher if they get the role.
Software Engineer needed for my client based in Bristol offering a flexible hybrid working model. My client is looking to expand their team with a very niche and exciting role. If you stem from a Software engineering and IT Support background or have experience in IT Support and looking for a route into Software Engineering then please don't hesitate to get in touch. Salary: £40k (DOE) Contract Type: Permanent My client want to attract and work with innovative, adaptable and proactive people to help them achieve One Mission as One Team. They offer the opportunity to work in a flexible, dynamic and diverse environment within their Training Support Hub and on their operations sites. You will bring expertise and fresh ideas to an environment where your contribution is really valued. As Software Engineer you will be part of a dedicated and diverse team. An exciting opportunity to broaden knowledge and skills set in a unique and interesting environment. You will build relationships with our stakeholders across all areas of the business, customer and supplier organisations. You will have the opportunity to experience both our headquarters and operating sites. If you are interested in joining our exceptional ICT team, keep reading to find out more details on this exciting role. You will: Provide technical support for Ascents Unified Communications. Provide database support for the ICT Team. Act as an Azure administrator for Ascents cloud services including user permissions. Act as the technical assistant for the MFTS BI system. Provide technical advice and support to the BI Developer, Babcock, Lockheed Martin and Users. Act as the technical assistant for the internal Graphics network. Provide assistance to sub-contractors for implementation of ICT, Audio Visual and MIS systems across MFTS. Provide support to the development and ongoing development of Ascents finance and HR systems. Provide administrative and user support for the Ascent ICT system. Manage and establish Concept of Operations What will make you successful? You will already have a breadth of fantastic IT experience, proven technical competence, but be keen to learn new technologies. You will have strong communication skills. You will love working in an environment where alternative tailored solutions are the answer, being able to navigate both yourself and stakeholders to a positive solution. You will know the importance of being able to work successfully in situations that can often be pressured. And you will also: Strong interpersonal skills, good analytical and problem solving skills. A high degree of self-motivation and the ability to work flexibly within tight deadlines with demanding stakeholders. General knowledge of programming languages (preferably Python) and confidence with learning new programming languages. The ability to communicate complicated technical concepts clearly, both verbally and in written form. Strong knowledge of IT systems including experience in; Active Directory Exposure to Azure Windows Server 2012 onwards Understanding of network protocols and services (TCP/IP, DNS, DHCP, MPLS) Virtualisation, VMWare/Hyper-V Modern Desktop Administration Microsoft 365 technologies Unified communications (MS Teams) Network Patch Management What can we offer you in return? Competitive salary Option to work using the hybrid home/office model Option for 9/10 working pattern if full time Equivalent to 25 days annual leave plus bank holidays (Extra days with length of service) Private BUPA health care for you and your family Pension plan (Up to 6% matched) Life Assurance (Up to 3 times your annual salary) Flexible benefits (Buying and selling of holiday, BUPA dental, cycle2work scheme, retail discounts) Enhanced maternity and paternity leave and pay Enhanced company sick pay which increases with length of service Employee Assistance Programme (24/7 free and confidential legal and wellbeing advice) Annual reviews of your salary and individual learning and development plan Mental Health Support and subscription to the Unmind platform for you and a plus one Free eye tests for DSE users and money towards any subsequent corrective glasses.
05/11/2021
Full time
Software Engineer needed for my client based in Bristol offering a flexible hybrid working model. My client is looking to expand their team with a very niche and exciting role. If you stem from a Software engineering and IT Support background or have experience in IT Support and looking for a route into Software Engineering then please don't hesitate to get in touch. Salary: £40k (DOE) Contract Type: Permanent My client want to attract and work with innovative, adaptable and proactive people to help them achieve One Mission as One Team. They offer the opportunity to work in a flexible, dynamic and diverse environment within their Training Support Hub and on their operations sites. You will bring expertise and fresh ideas to an environment where your contribution is really valued. As Software Engineer you will be part of a dedicated and diverse team. An exciting opportunity to broaden knowledge and skills set in a unique and interesting environment. You will build relationships with our stakeholders across all areas of the business, customer and supplier organisations. You will have the opportunity to experience both our headquarters and operating sites. If you are interested in joining our exceptional ICT team, keep reading to find out more details on this exciting role. You will: Provide technical support for Ascents Unified Communications. Provide database support for the ICT Team. Act as an Azure administrator for Ascents cloud services including user permissions. Act as the technical assistant for the MFTS BI system. Provide technical advice and support to the BI Developer, Babcock, Lockheed Martin and Users. Act as the technical assistant for the internal Graphics network. Provide assistance to sub-contractors for implementation of ICT, Audio Visual and MIS systems across MFTS. Provide support to the development and ongoing development of Ascents finance and HR systems. Provide administrative and user support for the Ascent ICT system. Manage and establish Concept of Operations What will make you successful? You will already have a breadth of fantastic IT experience, proven technical competence, but be keen to learn new technologies. You will have strong communication skills. You will love working in an environment where alternative tailored solutions are the answer, being able to navigate both yourself and stakeholders to a positive solution. You will know the importance of being able to work successfully in situations that can often be pressured. And you will also: Strong interpersonal skills, good analytical and problem solving skills. A high degree of self-motivation and the ability to work flexibly within tight deadlines with demanding stakeholders. General knowledge of programming languages (preferably Python) and confidence with learning new programming languages. The ability to communicate complicated technical concepts clearly, both verbally and in written form. Strong knowledge of IT systems including experience in; Active Directory Exposure to Azure Windows Server 2012 onwards Understanding of network protocols and services (TCP/IP, DNS, DHCP, MPLS) Virtualisation, VMWare/Hyper-V Modern Desktop Administration Microsoft 365 technologies Unified communications (MS Teams) Network Patch Management What can we offer you in return? Competitive salary Option to work using the hybrid home/office model Option for 9/10 working pattern if full time Equivalent to 25 days annual leave plus bank holidays (Extra days with length of service) Private BUPA health care for you and your family Pension plan (Up to 6% matched) Life Assurance (Up to 3 times your annual salary) Flexible benefits (Buying and selling of holiday, BUPA dental, cycle2work scheme, retail discounts) Enhanced maternity and paternity leave and pay Enhanced company sick pay which increases with length of service Employee Assistance Programme (24/7 free and confidential legal and wellbeing advice) Annual reviews of your salary and individual learning and development plan Mental Health Support and subscription to the Unmind platform for you and a plus one Free eye tests for DSE users and money towards any subsequent corrective glasses.
Infrastructure Engineer - Citrix Farnborough, Hampshire 3 months initially £449.80pd inside IR35 Candidates must have current SC security clearance to start this role. Job Summary: This is an opportunity for an experienced SC cleared Citrix Infrastructure Engineer to join a mature and highly capable team who are responsible for managing corporate infrastructure. Our client is looking for an experienced Citrix Infrastructure Engineer who is able to demonstrate a solid background in Windows Server operating systems and VMWare hypervisor technologies. Equally we are looking to hear from engineers with skills in Citrix XenApp & Xen Desktop, SQL database administration and Active Directory. You will play a key role as part of a wider international team (UK and APAC time zones) to resolve complex incidents and problems. Responsibilities: Leads on complex incident and problem solving across multiple technology platforms. Ensures configuration control and documentation. Completes routine maintenance and operation schedules for Servers, patching, Middleware and systems. Actively maintains recognised knowledge in one or more identifiable services. Manages methods, tools, techniques selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches. Ensures that all requests for support are dealt with according to set standards and procedures. Knowledge: Experience of managing complex hosting and infrastructure services and systems. Understanding and working knowledge of Health and Safety processes and procedures of working with server racks and communications cabinets. Knowledge of hosting and server software and security components. Citrix platforms, VMware, Storage, Active Directory, Anti-virus and patching processes. Experience working in a technical support or similar environment (Level 3 support). Skills: Essential (Majority) Citrix XenApp & Xen Desktop Scripting Skills (eg PowerShell). Microsoft SQL Administration. Active Directory. Windows Server 2012 onwards. VMWare Hypervisor. Server Racking. Desirable Storage - HP MSA technology and Fabric Switches.
05/11/2021
Contractor
Infrastructure Engineer - Citrix Farnborough, Hampshire 3 months initially £449.80pd inside IR35 Candidates must have current SC security clearance to start this role. Job Summary: This is an opportunity for an experienced SC cleared Citrix Infrastructure Engineer to join a mature and highly capable team who are responsible for managing corporate infrastructure. Our client is looking for an experienced Citrix Infrastructure Engineer who is able to demonstrate a solid background in Windows Server operating systems and VMWare hypervisor technologies. Equally we are looking to hear from engineers with skills in Citrix XenApp & Xen Desktop, SQL database administration and Active Directory. You will play a key role as part of a wider international team (UK and APAC time zones) to resolve complex incidents and problems. Responsibilities: Leads on complex incident and problem solving across multiple technology platforms. Ensures configuration control and documentation. Completes routine maintenance and operation schedules for Servers, patching, Middleware and systems. Actively maintains recognised knowledge in one or more identifiable services. Manages methods, tools, techniques selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches. Ensures that all requests for support are dealt with according to set standards and procedures. Knowledge: Experience of managing complex hosting and infrastructure services and systems. Understanding and working knowledge of Health and Safety processes and procedures of working with server racks and communications cabinets. Knowledge of hosting and server software and security components. Citrix platforms, VMware, Storage, Active Directory, Anti-virus and patching processes. Experience working in a technical support or similar environment (Level 3 support). Skills: Essential (Majority) Citrix XenApp & Xen Desktop Scripting Skills (eg PowerShell). Microsoft SQL Administration. Active Directory. Windows Server 2012 onwards. VMWare Hypervisor. Server Racking. Desirable Storage - HP MSA technology and Fabric Switches.
Solutions Through Knowledge Contracts Limited
Worthing, Sussex
Service Desk Analyst/1st & 2nd Line Support/Desktop Support 23-27K + Benefits + Company Vehicle for field-based work 8am-4pm or 9am-5pm Worthing ROLE Do you take pride in offering a fantastic service to customers? Have you worked in a technical support environment before resolving service desk/1st & 2nd line support issues? If the answer is yes to those questions, then we have a great opportunity for you. We are searching for an IT Service Desk Analyst/1st & 2nd Line Support Engineer who is comfortable supporting users with 1st & 2nd line technical issues, operating in both a single site and field-based capacity (company vehicle available for field-based work). Full training will be provided. DUTIES & RESPONSIBILITIES Maintain a customer focused approach, delivering superb value to the customer base Provide excellent customer service at all times; offering empathy and patience to the users Take accountability and ownership for all assigned issues Answer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixes Contribute to the continual service improvement culture Adhere to strict SLAs & KPIs Complete online ticket requests with a high level of diligence Respond to user requests and assist and teach users where appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks Escalate incidents to different resolver groups COMPETENCIES Experience of working in an ITIL environment or theoretical knowledge of ITIL supported by commercial IT support experience Able to resolve 1st and/or 2nd line desktop issues in a Microsoft environment Competent at fixing PC & Laptop hardware Basic networking and general fault diagnosis Excellent customer service Strong communication skills A team player who is self-motivated, enthusiastic, and keen to learn Diligent with good time management skills and the ability to prioritise tasks Proactive approach to work, with a positive and flexible attitude Ideally you will possess one or more of the following accreditations: CompTIA A+, CompTIA Network+, MCP/MCSA in Desktop ITIL V3 or V4 Foundation COMPANY Our client is committed to making sure their employees reap the rewards of commitment and great performance. You will enjoy a secure, supportive and progressive working environment, where your contribution and achievements will be recognised and rewarded. They offer comprehensive training as well as development and career progression opportunities. In addition to this, you will also receive the following benefits: 28 days annual leave (including statutory holidays) Overtime and on-call options Stakeholder pension Company vehicle available
05/11/2021
Full time
Service Desk Analyst/1st & 2nd Line Support/Desktop Support 23-27K + Benefits + Company Vehicle for field-based work 8am-4pm or 9am-5pm Worthing ROLE Do you take pride in offering a fantastic service to customers? Have you worked in a technical support environment before resolving service desk/1st & 2nd line support issues? If the answer is yes to those questions, then we have a great opportunity for you. We are searching for an IT Service Desk Analyst/1st & 2nd Line Support Engineer who is comfortable supporting users with 1st & 2nd line technical issues, operating in both a single site and field-based capacity (company vehicle available for field-based work). Full training will be provided. DUTIES & RESPONSIBILITIES Maintain a customer focused approach, delivering superb value to the customer base Provide excellent customer service at all times; offering empathy and patience to the users Take accountability and ownership for all assigned issues Answer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixes Contribute to the continual service improvement culture Adhere to strict SLAs & KPIs Complete online ticket requests with a high level of diligence Respond to user requests and assist and teach users where appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks Escalate incidents to different resolver groups COMPETENCIES Experience of working in an ITIL environment or theoretical knowledge of ITIL supported by commercial IT support experience Able to resolve 1st and/or 2nd line desktop issues in a Microsoft environment Competent at fixing PC & Laptop hardware Basic networking and general fault diagnosis Excellent customer service Strong communication skills A team player who is self-motivated, enthusiastic, and keen to learn Diligent with good time management skills and the ability to prioritise tasks Proactive approach to work, with a positive and flexible attitude Ideally you will possess one or more of the following accreditations: CompTIA A+, CompTIA Network+, MCP/MCSA in Desktop ITIL V3 or V4 Foundation COMPANY Our client is committed to making sure their employees reap the rewards of commitment and great performance. You will enjoy a secure, supportive and progressive working environment, where your contribution and achievements will be recognised and rewarded. They offer comprehensive training as well as development and career progression opportunities. In addition to this, you will also receive the following benefits: 28 days annual leave (including statutory holidays) Overtime and on-call options Stakeholder pension Company vehicle available
To see more Mandarin jobs please follow us onWeChat: teamchinapf AND pfteamchina Ref: 21012 Your New Job Title: Mandarin speaking IT Infrastructure Engineer Your New Salary: Highly competitive + good benefits Job status: Permanent Location: West London Reporting to: Senior Infrastructure Engineer & Team Leader Summary: The Infrastructure Engineer will assist the Senior Infrastructure Engineer providing end to end solutions and managing the IT life cycle ensuring operational efficiency and maintenance contracts. The position will mainly focus on BAU Infrastructure project and support work and assisting with support desk duties when required. The Infrastructure Engineer is also responsible for supporting the Windows desktop environment, Market data, company's bespoke trading applications and business requirements. The role also requires supporting both the Senior Infrastructure Engineer and IT Support Analyst and provides cover when necessary. What You'll be Doing Each Day: The Infrastructure Engineer will possess the technical skills required to manage the infrastructure and services. Design and implement short- and long-term strategic plans to ensure IT infrastructure capacity meets existing and future requirements. To provide excellent problem solving, troubleshooting skills, effective communication, inter-personal management abilities. Application monitoring, performance and capacity tuning on a daily basis. Extensive problem solving and debugging skills using SQL. Duty to respond and answer all Jira service desk tickets in a timely & respectable manner. Provide regular updates to all Jira tickets assigned to you. Escalation point for junior member and provides support and cover for senior team members. Responsible to work flexible hours and weekends if and when required and to be on call as a part of the helpdesk on call service roster. Identify any improvements that can be made to service, recommendations for preventative maintenance and needs for user training. Follow change control procedures when implementing core system updates/upgrades. Escalate problems to 3rd party service providers when required and track case until resolution. Responsible for maintaining call logs, user guides, KBs, setup guides, IT records and documentation. Provide BAU Infrastructure, Active Directory & Exchange support and administration. Perform regular software upgrades on existing systems to maintain patch compliance and supported versions with the vendors. Always keep up to date on the latest security vulnerabilities and reacts and responds to new threats and remediates them as a priority. Provide Desktop and telephone support. Maintain systems uptime and availability. Develop, implement, and maintain IT policies and procedures. Ensure that all IT policies are followed and implemented. Take control of and manage system incidents, changes and new requests from start to finish. Maintain and enforce company IT security and compliance. Coordinate and managing all development for main trading application and data integration. Ensure that SLA's are adhered to with suppliers. Other tasks as deemed necessary from time to time. The Skills You'll Need to Succeed: Educated to degree level in an IT related subject or equivalent, with relevant advanced IT qualifications Advanced support experience within VMWare and Windows. Advanced support experience with Active Directory and Exchange DAG Experience in maintaining a Dell VxRail / RecoverP oint hyper converged environment. Managing backup s and recovery tasks. Strong knowledge of enterprise firewall solutions (Cisco ASA and Checkpoint) Strong knowledge of routing and switching. Monitor infrastructure capacity and ensure systems meet business operational requirements Strong project management capability, requiring the ability to work on multiple streams at once. Strong scripting capabilities to automate tasks PowerShell. Jira Service Management Adhering to a strict change control process. Please view all our Chinese jobs at Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
04/11/2021
Full time
To see more Mandarin jobs please follow us onWeChat: teamchinapf AND pfteamchina Ref: 21012 Your New Job Title: Mandarin speaking IT Infrastructure Engineer Your New Salary: Highly competitive + good benefits Job status: Permanent Location: West London Reporting to: Senior Infrastructure Engineer & Team Leader Summary: The Infrastructure Engineer will assist the Senior Infrastructure Engineer providing end to end solutions and managing the IT life cycle ensuring operational efficiency and maintenance contracts. The position will mainly focus on BAU Infrastructure project and support work and assisting with support desk duties when required. The Infrastructure Engineer is also responsible for supporting the Windows desktop environment, Market data, company's bespoke trading applications and business requirements. The role also requires supporting both the Senior Infrastructure Engineer and IT Support Analyst and provides cover when necessary. What You'll be Doing Each Day: The Infrastructure Engineer will possess the technical skills required to manage the infrastructure and services. Design and implement short- and long-term strategic plans to ensure IT infrastructure capacity meets existing and future requirements. To provide excellent problem solving, troubleshooting skills, effective communication, inter-personal management abilities. Application monitoring, performance and capacity tuning on a daily basis. Extensive problem solving and debugging skills using SQL. Duty to respond and answer all Jira service desk tickets in a timely & respectable manner. Provide regular updates to all Jira tickets assigned to you. Escalation point for junior member and provides support and cover for senior team members. Responsible to work flexible hours and weekends if and when required and to be on call as a part of the helpdesk on call service roster. Identify any improvements that can be made to service, recommendations for preventative maintenance and needs for user training. Follow change control procedures when implementing core system updates/upgrades. Escalate problems to 3rd party service providers when required and track case until resolution. Responsible for maintaining call logs, user guides, KBs, setup guides, IT records and documentation. Provide BAU Infrastructure, Active Directory & Exchange support and administration. Perform regular software upgrades on existing systems to maintain patch compliance and supported versions with the vendors. Always keep up to date on the latest security vulnerabilities and reacts and responds to new threats and remediates them as a priority. Provide Desktop and telephone support. Maintain systems uptime and availability. Develop, implement, and maintain IT policies and procedures. Ensure that all IT policies are followed and implemented. Take control of and manage system incidents, changes and new requests from start to finish. Maintain and enforce company IT security and compliance. Coordinate and managing all development for main trading application and data integration. Ensure that SLA's are adhered to with suppliers. Other tasks as deemed necessary from time to time. The Skills You'll Need to Succeed: Educated to degree level in an IT related subject or equivalent, with relevant advanced IT qualifications Advanced support experience within VMWare and Windows. Advanced support experience with Active Directory and Exchange DAG Experience in maintaining a Dell VxRail / RecoverP oint hyper converged environment. Managing backup s and recovery tasks. Strong knowledge of enterprise firewall solutions (Cisco ASA and Checkpoint) Strong knowledge of routing and switching. Monitor infrastructure capacity and ensure systems meet business operational requirements Strong project management capability, requiring the ability to work on multiple streams at once. Strong scripting capabilities to automate tasks PowerShell. Jira Service Management Adhering to a strict change control process. Please view all our Chinese jobs at Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
