Job title: UX Designer Location: London (Hybrid) Contract As we transition towards a smoke free future, we're embracing bold innovation and digital excellence. This transformation brings immense opportunity, especially in how we engage with adult consumers through smarter, science backed alternatives to smoking. Our Smoke Free Product function is at the heart of this change, becoming more agile, consumer centric, and data driven. Within this journey, UX Design plays a pivotal role. We're building a culture that values experimentation and forward-thinking digital experiences. As part of our growing global Digital Commerce team, we are looking for a UX Designer to work at the intersection of our CX and CRO teams within Direct Ecommerce. In this role, you will support the creation of A/B testing concepts, personalisation ideas, and high quality digital assets for global E commerce Campaigns and Toolboxes. About the role: As a UX Designer, you'll play a key role in supporting our CX and CRO teams in their next phase of growth. You'll work closely with the Head of CRO, Head of CX and our UX managers to create user centric designs that improve journeys and increase performance across our Digital E-commerce Channel. You will contribute to both experimentation (through test concepts, wireframes, and UX/UI improvements) and campaign delivery (through asset creation and adaptation). This is a great opportunity to join a global programme Direct E-commerce team, where you can help shape the future of Direct to Consumer experiences. Key Responsibilities: Create UX/UI concepts, wireframes, and visual designs for A/B tests and personalisation experiences. Translate insights, hypotheses, and market needs into test ready design solutions. Adapt and update product assets for global E commerce campaigns and toolbox materials. Work cross functionally with CX, CRO, Product, Analytics, and Performance teams to ensure user centric outcomes. Support the execution of personalisation concepts through clear, well structured visual assets. Maintain consistent design standards across components, touchpoints, and campaign materials using our global design system. Present design recommendations confidently to stakeholders across teams Champion accessible, inclusive, and user centred design principles. Advocate for experimentation and contribute to a test and learn culture across the organisation. What We're Looking For: Strong experience in UX/UI design, ideally within E commerce digital product, or other creative environments. Excellent Figma skills-able to create high quality components, layouts, and prototypes. Ability to update, adapt, and create product assets for global E commerce campaigns using our master assets. Clear understanding of UX principles, design systems, and experimentation (A/B testing, personalisation). Excellent visual communication skills with a strong eye for detail. Ability to work independently and manage multiple design requests effectively. A collaborative team player with a positive, proactive attitude. Strong verbal and written communication skills for presenting work to stakeholders. Experience working with cross functional teams or agencies (Desirable but not essential). Familiarity with CRO methodologies or experimentation tools (Desirable but not essential).
04/03/2026
Contractor
Job title: UX Designer Location: London (Hybrid) Contract As we transition towards a smoke free future, we're embracing bold innovation and digital excellence. This transformation brings immense opportunity, especially in how we engage with adult consumers through smarter, science backed alternatives to smoking. Our Smoke Free Product function is at the heart of this change, becoming more agile, consumer centric, and data driven. Within this journey, UX Design plays a pivotal role. We're building a culture that values experimentation and forward-thinking digital experiences. As part of our growing global Digital Commerce team, we are looking for a UX Designer to work at the intersection of our CX and CRO teams within Direct Ecommerce. In this role, you will support the creation of A/B testing concepts, personalisation ideas, and high quality digital assets for global E commerce Campaigns and Toolboxes. About the role: As a UX Designer, you'll play a key role in supporting our CX and CRO teams in their next phase of growth. You'll work closely with the Head of CRO, Head of CX and our UX managers to create user centric designs that improve journeys and increase performance across our Digital E-commerce Channel. You will contribute to both experimentation (through test concepts, wireframes, and UX/UI improvements) and campaign delivery (through asset creation and adaptation). This is a great opportunity to join a global programme Direct E-commerce team, where you can help shape the future of Direct to Consumer experiences. Key Responsibilities: Create UX/UI concepts, wireframes, and visual designs for A/B tests and personalisation experiences. Translate insights, hypotheses, and market needs into test ready design solutions. Adapt and update product assets for global E commerce campaigns and toolbox materials. Work cross functionally with CX, CRO, Product, Analytics, and Performance teams to ensure user centric outcomes. Support the execution of personalisation concepts through clear, well structured visual assets. Maintain consistent design standards across components, touchpoints, and campaign materials using our global design system. Present design recommendations confidently to stakeholders across teams Champion accessible, inclusive, and user centred design principles. Advocate for experimentation and contribute to a test and learn culture across the organisation. What We're Looking For: Strong experience in UX/UI design, ideally within E commerce digital product, or other creative environments. Excellent Figma skills-able to create high quality components, layouts, and prototypes. Ability to update, adapt, and create product assets for global E commerce campaigns using our master assets. Clear understanding of UX principles, design systems, and experimentation (A/B testing, personalisation). Excellent visual communication skills with a strong eye for detail. Ability to work independently and manage multiple design requests effectively. A collaborative team player with a positive, proactive attitude. Strong verbal and written communication skills for presenting work to stakeholders. Experience working with cross functional teams or agencies (Desirable but not essential). Familiarity with CRO methodologies or experimentation tools (Desirable but not essential).
UX Researcher - Manchester and remote - 10 months+/RATE: £393 per day inside IR35 One of our Blue Chip Clients is urgently looking for a UX Researcher. For this role you will need to be onsite in Manchester 2 days per week. Please find some details below: MUST BE PAYE THROUGH UMBRELLA Role Description: The User Experience Researcher will be primarily responsible for management of the research team. Implementation and management of research processes. Overseeing and assigning appropriate workloads (sprint planning) and ensuring the team is working efficiently and in line with the SME priorities. Providing roadmaps and timelines of completion for project work with strategic insight. Supervision and collaboration on; designing, conducting, analysing, and reporting on user-centered design research and usability testing for the channels, including identification of user needs and goals, task and workflow modelling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing. A successful Senior User Experience Researcher must be able to mentor and manage a team of UX professionals and work without supervision on multiple concurrent projects. KEY ACCOUNTABILITIES: As a UX Researcher you will be accountable for: - Managing the UX research team and assume responsibility for outputs/deliverables - Working alongside the Digital Performance & Optimisation Lead to define, implement and champion user centered design strategy and processes - Ownership of the SME Customer Research Panel - recruitment, engagement and controls - Designing and conducting usability research both online and in the field and provide recommendations for improvement - Serve as a member of a team that acts as a 'repository' of research-based usability knowledge - Work with project Stakeholders and team members to test business requirements using the most appropriate method - Lead, develop and motivate the UX Research Team - Determine user needs by conducting in-depth analysis across a range of research practices - Work with Designers & Content Designers to test proposed look & feel initiatives, working together to develop the most appropriate solution for customers - Manage and develop other researchers to assure and improve research practice - Lead moderated user testing and workshops. - Observe UX Team conducting user testing and workshops to ensure done in a complaint and effective way, providing feedback as appropriate - Promote user centered design principles and best practice across Digital, SME and the Bank - developing a culture of research first - Conduct in-house research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, and other approaches to ensure the user need is fully understood in the service design) - Consumer Duty - Maintain knowledge of and adherence to all relevant regulatory requirements TECHNICAL CAPABILITIES: - Team member management - Usability moderating (all types, particularly one-on-one) - Experimental design - Test method selection - Statistical/qualitative/quantitative analysis - Presentations (verbal and written) KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED: - Excellent communication and presentation skills, both written and oral - Excellent relationship skills - able to operate effectively with internal stakeholders and with external suppliers and partners - Proven experience of mentorship and management skills - Proven experience of effective time management of self and others - Ability to impact assess workload and manage delivery expectations and deadlines appropriately - Choose appropriate methods and advise on application of research methods to assure best practice - High level of customer focus and understanding of customer needs - Experienced in usability test moderating (all types, particularly one-on-one) - Participant recruiting/screener creation - Proven experience of managing, executing and analysing usability test sessions - Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services - Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change - Precise and high attention to detail - Be passionate about uses of information architecture/usability/accessibility. - Experience within a research and digital environment. - Uses strategic insight and aligns user research activities to inform decision making and action. Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
04/03/2026
Contractor
UX Researcher - Manchester and remote - 10 months+/RATE: £393 per day inside IR35 One of our Blue Chip Clients is urgently looking for a UX Researcher. For this role you will need to be onsite in Manchester 2 days per week. Please find some details below: MUST BE PAYE THROUGH UMBRELLA Role Description: The User Experience Researcher will be primarily responsible for management of the research team. Implementation and management of research processes. Overseeing and assigning appropriate workloads (sprint planning) and ensuring the team is working efficiently and in line with the SME priorities. Providing roadmaps and timelines of completion for project work with strategic insight. Supervision and collaboration on; designing, conducting, analysing, and reporting on user-centered design research and usability testing for the channels, including identification of user needs and goals, task and workflow modelling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing. A successful Senior User Experience Researcher must be able to mentor and manage a team of UX professionals and work without supervision on multiple concurrent projects. KEY ACCOUNTABILITIES: As a UX Researcher you will be accountable for: - Managing the UX research team and assume responsibility for outputs/deliverables - Working alongside the Digital Performance & Optimisation Lead to define, implement and champion user centered design strategy and processes - Ownership of the SME Customer Research Panel - recruitment, engagement and controls - Designing and conducting usability research both online and in the field and provide recommendations for improvement - Serve as a member of a team that acts as a 'repository' of research-based usability knowledge - Work with project Stakeholders and team members to test business requirements using the most appropriate method - Lead, develop and motivate the UX Research Team - Determine user needs by conducting in-depth analysis across a range of research practices - Work with Designers & Content Designers to test proposed look & feel initiatives, working together to develop the most appropriate solution for customers - Manage and develop other researchers to assure and improve research practice - Lead moderated user testing and workshops. - Observe UX Team conducting user testing and workshops to ensure done in a complaint and effective way, providing feedback as appropriate - Promote user centered design principles and best practice across Digital, SME and the Bank - developing a culture of research first - Conduct in-house research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, and other approaches to ensure the user need is fully understood in the service design) - Consumer Duty - Maintain knowledge of and adherence to all relevant regulatory requirements TECHNICAL CAPABILITIES: - Team member management - Usability moderating (all types, particularly one-on-one) - Experimental design - Test method selection - Statistical/qualitative/quantitative analysis - Presentations (verbal and written) KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED: - Excellent communication and presentation skills, both written and oral - Excellent relationship skills - able to operate effectively with internal stakeholders and with external suppliers and partners - Proven experience of mentorship and management skills - Proven experience of effective time management of self and others - Ability to impact assess workload and manage delivery expectations and deadlines appropriately - Choose appropriate methods and advise on application of research methods to assure best practice - High level of customer focus and understanding of customer needs - Experienced in usability test moderating (all types, particularly one-on-one) - Participant recruiting/screener creation - Proven experience of managing, executing and analysing usability test sessions - Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services - Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change - Precise and high attention to detail - Be passionate about uses of information architecture/usability/accessibility. - Experience within a research and digital environment. - Uses strategic insight and aligns user research activities to inform decision making and action. Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
Our client is seeking a skilled Solutions Architect to join their technology team on a contract basis. This opportunity is within the fast-paced technology sector, where innovative solutions are paramount. The ideal candidate will bring their architectural expertise and cloud technology experience to ensure that all solutions are effectively designed and implemented. Overall Job Purpose The Solutions Architect is accountable for ensuring that our technology solutions are designed and implemented according to Enterprise Architecture Requirements, Business Requirements and IT Development Standards to deliver towards strategic goals. This is a specialist role, providing technical leadership across disparate solutions driving value for one, or across several, enterprise journeys. You will play a key role in designing end-to-end technology solutions and supporting engineering teams throughout the Software Delivery Lifecycle. You will be experienced in providing design documentation and reviewing or contributing to IT governance and standards. You will work alongside other architects, delivery managers, principal software engineers, business analysts, UX designers and developer teams delivering incremental releases that generate business value. Top 5-10 Key Tasks Working closely with the technology organisation, designing solutions that cross technical, product and application boundaries Being the point of contact for resolving any architectural issues Acting as an SME for technical changes and assist in providing proposals and estimates for new initiatives or product enhancements Owning, creating and maintaining solution design documentation and seeking relevant sign-off Contributing to design standards and patterns, and forming part of the governing body of Enterprise Architecture Supporting projects and product enhancements throughout the development and delivery lifecycle Assisting in incident/problem management, root cause analysis and definition of solutions Working closely with the engineering team(s) - encouraging continuous improvement in the development, build, test and maintenance of the system Autonomy The Solutions Architect works independently with minimal guidance. They will typically operate with broad latitude in a complex environment, and guidance is provided only in the most complex situations. Problem Solving The role involves solving unique and complex problems that have a broad impact on the business. This includes interpreting internal or external issues, recommending solutions, and taking new perspectives on existing solutions. Peers The Solutions Architect works with teams across the business at all levels and primarily with senior management. They act as a resource for colleagues with less experience and collaborate across multiple teams. Projects Responsible for leading projects or project steps within broader projects. This includes having accountability for ongoing activities, functional teams, and project milestones or objectives. The role involves overseeing solution design and resolving issues as they are discovered. Career Level (Technical Skills and Qualifications) The Solutions Architect should have significant work experience at a senior level, ideally 5 years + in a relevant role. Essential Skills and Experience Demonstrable experience working as a Solutions Architect using a range of technologies (e.g. Java/Spring, Salesforce, JavaScript/TypeScript, microservices, containers, databases, cloud technologies) Experience in complex modernisation initiatives Ability to evaluate new technologies and understand their impact on the existing estate Experience using appropriate tools/technologies for the design, development, build, testing & deployment of applications Confident communicator, able to present complex technical issues clearly to technical and non-technical audiences Experience with Agile Methodology, ideally SAFe Ability to multitask and prioritise across various projects and initiatives Work independently and collaborate effectively across the organisation Ability to thrive in a fast-paced, rapidly changing environment Self-motivated, with the ability to take ownership of tasks Strong analytical and problem-solving skills Desirable Skills and Experience Financial Services experience is desirable but not essential Experience of multiple architecture frameworks Experience with multiple cloud technologies If you are an experienced Solutions Architect looking for an exciting contract opportunity within the technology sector, apply now!
04/03/2026
Contractor
Our client is seeking a skilled Solutions Architect to join their technology team on a contract basis. This opportunity is within the fast-paced technology sector, where innovative solutions are paramount. The ideal candidate will bring their architectural expertise and cloud technology experience to ensure that all solutions are effectively designed and implemented. Overall Job Purpose The Solutions Architect is accountable for ensuring that our technology solutions are designed and implemented according to Enterprise Architecture Requirements, Business Requirements and IT Development Standards to deliver towards strategic goals. This is a specialist role, providing technical leadership across disparate solutions driving value for one, or across several, enterprise journeys. You will play a key role in designing end-to-end technology solutions and supporting engineering teams throughout the Software Delivery Lifecycle. You will be experienced in providing design documentation and reviewing or contributing to IT governance and standards. You will work alongside other architects, delivery managers, principal software engineers, business analysts, UX designers and developer teams delivering incremental releases that generate business value. Top 5-10 Key Tasks Working closely with the technology organisation, designing solutions that cross technical, product and application boundaries Being the point of contact for resolving any architectural issues Acting as an SME for technical changes and assist in providing proposals and estimates for new initiatives or product enhancements Owning, creating and maintaining solution design documentation and seeking relevant sign-off Contributing to design standards and patterns, and forming part of the governing body of Enterprise Architecture Supporting projects and product enhancements throughout the development and delivery lifecycle Assisting in incident/problem management, root cause analysis and definition of solutions Working closely with the engineering team(s) - encouraging continuous improvement in the development, build, test and maintenance of the system Autonomy The Solutions Architect works independently with minimal guidance. They will typically operate with broad latitude in a complex environment, and guidance is provided only in the most complex situations. Problem Solving The role involves solving unique and complex problems that have a broad impact on the business. This includes interpreting internal or external issues, recommending solutions, and taking new perspectives on existing solutions. Peers The Solutions Architect works with teams across the business at all levels and primarily with senior management. They act as a resource for colleagues with less experience and collaborate across multiple teams. Projects Responsible for leading projects or project steps within broader projects. This includes having accountability for ongoing activities, functional teams, and project milestones or objectives. The role involves overseeing solution design and resolving issues as they are discovered. Career Level (Technical Skills and Qualifications) The Solutions Architect should have significant work experience at a senior level, ideally 5 years + in a relevant role. Essential Skills and Experience Demonstrable experience working as a Solutions Architect using a range of technologies (e.g. Java/Spring, Salesforce, JavaScript/TypeScript, microservices, containers, databases, cloud technologies) Experience in complex modernisation initiatives Ability to evaluate new technologies and understand their impact on the existing estate Experience using appropriate tools/technologies for the design, development, build, testing & deployment of applications Confident communicator, able to present complex technical issues clearly to technical and non-technical audiences Experience with Agile Methodology, ideally SAFe Ability to multitask and prioritise across various projects and initiatives Work independently and collaborate effectively across the organisation Ability to thrive in a fast-paced, rapidly changing environment Self-motivated, with the ability to take ownership of tasks Strong analytical and problem-solving skills Desirable Skills and Experience Financial Services experience is desirable but not essential Experience of multiple architecture frameworks Experience with multiple cloud technologies If you are an experienced Solutions Architect looking for an exciting contract opportunity within the technology sector, apply now!
Permanent role (Hybrid - 3 days a week) Our client is rapidly expanding and looking for a Senior Engineer to join their development team. They offer an excellent work environment and culture as well as generous benefits and career progression As a Senior Engineer in this fast-paced environment, you will create and implement client-side solutions and have a product mindset. As an engineer, you will be responsible for writing server-side web application logic. You will be developing back-end components, connect the application with the other (often third-party) web services, and support the Web Designer by integrating their work with the application. Experience: Using PHP to produce user-friendly HTML web solutions. Writing back-end code and building efficient PHP modules. Developing back-end portals with an optimized database. Collaboration Collaboration with other members of the team to improve usability on existing and new projects. Ensuring high-quality and efficient/optimized source code to maximize response times, and a slick user experience. Liaising with clients where necessary. Existing projects Troubleshooting application and code issues. Finalizing back-end features and testing web applications. Updating and altering application features to enhance performance. Key Experience, Knowledge, Skills & Competencies Deep understanding of both development processes, as well as a strong technical background. Experience in the following technologies PHP JQuery HTML Less/CSS/Flexbox Apache MySQL/MariaDB Linux (maintaining local website distributions) Git Zend Framework/Laminas MVC Essential skills: Proven work experience in a Web Developer role Experience in browser testing and debugging (e.g. Chrome Console) Agile ways of working Knowledge of eCommerce and payment systems Working knowledge of various tools, open-source technologies, and cloud services
04/03/2026
Full time
Permanent role (Hybrid - 3 days a week) Our client is rapidly expanding and looking for a Senior Engineer to join their development team. They offer an excellent work environment and culture as well as generous benefits and career progression As a Senior Engineer in this fast-paced environment, you will create and implement client-side solutions and have a product mindset. As an engineer, you will be responsible for writing server-side web application logic. You will be developing back-end components, connect the application with the other (often third-party) web services, and support the Web Designer by integrating their work with the application. Experience: Using PHP to produce user-friendly HTML web solutions. Writing back-end code and building efficient PHP modules. Developing back-end portals with an optimized database. Collaboration Collaboration with other members of the team to improve usability on existing and new projects. Ensuring high-quality and efficient/optimized source code to maximize response times, and a slick user experience. Liaising with clients where necessary. Existing projects Troubleshooting application and code issues. Finalizing back-end features and testing web applications. Updating and altering application features to enhance performance. Key Experience, Knowledge, Skills & Competencies Deep understanding of both development processes, as well as a strong technical background. Experience in the following technologies PHP JQuery HTML Less/CSS/Flexbox Apache MySQL/MariaDB Linux (maintaining local website distributions) Git Zend Framework/Laminas MVC Essential skills: Proven work experience in a Web Developer role Experience in browser testing and debugging (e.g. Chrome Console) Agile ways of working Knowledge of eCommerce and payment systems Working knowledge of various tools, open-source technologies, and cloud services
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: UX Service Designer Location: Manchester Duration: 6 months Work setup: 2 days onsite/week Role Description: Service designers are interested in what users are trying to do, service systems and processes, and the structure of the organisations that deliver them and user journeys. Service designers work by looking at the wider picture, thinking about how to connect products and services to creative a seamless experience for customers (products, people, parts of the organisation) and identify opportunities for areas of improvement which then require support from wider teams to implement. Proactively collaborating with others across the bank to ensure the creation of world-class products and services that meet the needs of real people, while providing commercially successful solutions for our business. Able to work individually as well as part of the Service Design team and UX & Optimisation team, a Service Designer is able to manage their own workload, prioritise work which benefits the bank's strategic goals with the support of the Service Design Lead to deliver measurable value to our users and our business. Create effective partnerships with stakeholders, define and deliver work that creates lasting value and ensures projects achieve their goals through effective discovery, ideation and design right through to delivery and measuring impact. Able to review a journey from start to finish which extends outside of Digital, a Service Designer is able to provide an end to end view of a products or service without reliance from other teams. This creates a unique perspective that is not held by anyone else in the business but real customers experience every day. ACCOUNTABILITIES: Able to work independently and manage their service design projects and problem statements whilst feeding in their activity to the broader Service Design team. Build strong relationships with stakeholders and competently present back to them at all levels required. Have confidence pushing back when colleague's views do not align with the project goals or user needs and escalating to the Service Design Lead when required. Conducting Service Discovery to identify and deliver high-quality, user-centered products and services Create prototypes to demonstrate ideas and how to improve services Research the problem space - working with the wider UX team including the research team to form and test ideas, designs and solutions with the needs of real people in mind. Working with user groups to identify business insights. Communicate findings into actionable steps for other stakeholders and teams, ensuring the highest standards are reached and insights can be identified and used. Design and deliver engaging workshops for our teams, customers and stakeholders. Enable the business focus around customer journey maps and service blueprints to understand how products/services work currently and defining the biggest gaps to develop how they should work in future Ideation & critical thinking: Generation of appropriate ideas and effective critique. Help teams understand and improve their creative capability. Think holistically a when designing a product or service, while being detail oriented and delivery focus Adhering to regulations including Consumer Duty, demonstrating focus on delivering good customer outcomes through consideration of what's the right thing to do for the customer. Hold the confidence to raise concerns and challenges to colleagues and senior stakeholders to advocate our user's experience and making good business decision outcomes. TECHNICAL CAPABILITIES: Usability moderating (all types, particularly one-on-one) Experimental design Test method selection Statistical/qualitative/quantitative analysis Presentations (verbal and written) KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Degree in UX or relevant subject and/or a minimum of 2 years' experience in a Service Designer position Strong communication and presentation skills, both written and oral Excellent relationship skills - able to operate effectively with internal stakeholders and with external suppliers and partners Experience of effective time management of self Ability to review and prioritise workload whilst managing delivery expectations and deadlines appropriately Influence appropriate research methods to assure required outcomes High level of customer focus and understanding of customer needs Ability to user test moderating (all types, particularly one-on-one) Ability to conduct participant recruiting/screener creation for research Able to execute and analyse usability test sessions An understanding of agile development environments and how others work within User Experience teams such as designers and developers Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change Precise and high attention to detail Be passionate about uses of information architecture/usability/accessibility. Experience within a research and digital environment. Uses strategic insight and aligns user research activities to inform decision making and action. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
03/03/2026
Contractor
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: UX Service Designer Location: Manchester Duration: 6 months Work setup: 2 days onsite/week Role Description: Service designers are interested in what users are trying to do, service systems and processes, and the structure of the organisations that deliver them and user journeys. Service designers work by looking at the wider picture, thinking about how to connect products and services to creative a seamless experience for customers (products, people, parts of the organisation) and identify opportunities for areas of improvement which then require support from wider teams to implement. Proactively collaborating with others across the bank to ensure the creation of world-class products and services that meet the needs of real people, while providing commercially successful solutions for our business. Able to work individually as well as part of the Service Design team and UX & Optimisation team, a Service Designer is able to manage their own workload, prioritise work which benefits the bank's strategic goals with the support of the Service Design Lead to deliver measurable value to our users and our business. Create effective partnerships with stakeholders, define and deliver work that creates lasting value and ensures projects achieve their goals through effective discovery, ideation and design right through to delivery and measuring impact. Able to review a journey from start to finish which extends outside of Digital, a Service Designer is able to provide an end to end view of a products or service without reliance from other teams. This creates a unique perspective that is not held by anyone else in the business but real customers experience every day. ACCOUNTABILITIES: Able to work independently and manage their service design projects and problem statements whilst feeding in their activity to the broader Service Design team. Build strong relationships with stakeholders and competently present back to them at all levels required. Have confidence pushing back when colleague's views do not align with the project goals or user needs and escalating to the Service Design Lead when required. Conducting Service Discovery to identify and deliver high-quality, user-centered products and services Create prototypes to demonstrate ideas and how to improve services Research the problem space - working with the wider UX team including the research team to form and test ideas, designs and solutions with the needs of real people in mind. Working with user groups to identify business insights. Communicate findings into actionable steps for other stakeholders and teams, ensuring the highest standards are reached and insights can be identified and used. Design and deliver engaging workshops for our teams, customers and stakeholders. Enable the business focus around customer journey maps and service blueprints to understand how products/services work currently and defining the biggest gaps to develop how they should work in future Ideation & critical thinking: Generation of appropriate ideas and effective critique. Help teams understand and improve their creative capability. Think holistically a when designing a product or service, while being detail oriented and delivery focus Adhering to regulations including Consumer Duty, demonstrating focus on delivering good customer outcomes through consideration of what's the right thing to do for the customer. Hold the confidence to raise concerns and challenges to colleagues and senior stakeholders to advocate our user's experience and making good business decision outcomes. TECHNICAL CAPABILITIES: Usability moderating (all types, particularly one-on-one) Experimental design Test method selection Statistical/qualitative/quantitative analysis Presentations (verbal and written) KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Degree in UX or relevant subject and/or a minimum of 2 years' experience in a Service Designer position Strong communication and presentation skills, both written and oral Excellent relationship skills - able to operate effectively with internal stakeholders and with external suppliers and partners Experience of effective time management of self Ability to review and prioritise workload whilst managing delivery expectations and deadlines appropriately Influence appropriate research methods to assure required outcomes High level of customer focus and understanding of customer needs Ability to user test moderating (all types, particularly one-on-one) Ability to conduct participant recruiting/screener creation for research Able to execute and analyse usability test sessions An understanding of agile development environments and how others work within User Experience teams such as designers and developers Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change Precise and high attention to detail Be passionate about uses of information architecture/usability/accessibility. Experience within a research and digital environment. Uses strategic insight and aligns user research activities to inform decision making and action. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Business Development Manager / B2B Trade Sales role for a top-end Designer based out of Chelsea Harbour . You should ideally come with sales experience from the Luxury Interiors, design or furniture industry . This British designer s exquisite, hand-crafted pieces are made in workshops in SE Asia and bring with them a sense of journey, vitality and discovery, communicating playfulness, texture, and premium quality bespoke furniture, lighting, handwoven fabrics etc Their collections are represented in 25 markets around the world and is a sought after partner for some of the world s leading interiors projects. They are seeking a London-based BDM / Trade Sales person to represent the brand throughout the whole of the UK, with the primary focus being London. Reporting to the European Sales Manager, this is not a traditional showroom role it s about being on the road, meeting trade clients, architects, designers, and project managers, introducing them to collections, and building meaningful, long-term partnerships. Responsibilities: • Develop new business - trade B2B clients in London and across the UK using a variety of business development methods • Develop and maintain relationships with architects, designers, and project managers. • Present and promote the brand s collections and bespoke offerings through in-person visits and presentations. • Identify new business opportunities and potential projects both residential and commercial • Manage client communication and follow up on leads, quotes, and project enquiries. • Collaborate closely with the European Sales Manager and London showroom team to align strategies and support brand goals. • Analyse market trends and competitor activities to provide insights that strengthen sales strategy. • Create detailed sales reports to track overall sales performance, including client details and product performance analysis. • Maintain accurate records of sales activities, client interactions, and feedback. • Participate in trade fairs, exhibitions, and brand events as required. Requires: • Minimum 2-3 years in trade or B2B sales, preferably within the luxury interiors, design, or furniture sectors , or equivalent industry; • Strong networker • Good knowledge of the interior design and architecture (A&D) community in the UK . • Self-motivated and proactive with the ability to work independently on the road. • Passionate about art, design, and craftsmanship. • Professional appearance and demeanour, aligned with a luxury brand. • Competence in CRM systems like Salesforce, MS Office, and digital tools for client management. • Should ideally hold a valid UK driver s license and be willing to travel frequently. Basic salary depends on experience - £45-65K; Commission & Bonus on top please note, this industry is often a slow-burn so it will take time to develop & nurture the clients & make commission so they are looking for long term commitment! Must be able to commute to Chelsea Design Centre Mon to Fri with occasional weekends APPLY NOW! PS Recruits are acting as an employment agency in relation to this vacancy. Unfortunately, due to the volume of response, only successfully shortlisted candidates will be contacted. By applying to this role your personal details will be submitted to PS Recruits. You can request our privacy statement at any time. You may have had exposure to one or several of the following: luxury / art / luxury hospitality / high end residential / interior design / design / sales / luxury sales / art broker / business development / new business / networks / graduate /business development manager / CRM / Salesforce / outreach / BDM / Area sales / trade sales / commercial sales / bespoke products / B2B sales / interior design sales / interior solutions / networking / B2B sales / Business to business sales / Sales Development Representative / BDE / Business Development Executive / graduate sales / interiors sales / trade business / furniture / architects / project managers / new business / A&D / architecture & design / hospitality industry / high-end residential / trade sales / B2B
03/03/2026
Full time
Business Development Manager / B2B Trade Sales role for a top-end Designer based out of Chelsea Harbour . You should ideally come with sales experience from the Luxury Interiors, design or furniture industry . This British designer s exquisite, hand-crafted pieces are made in workshops in SE Asia and bring with them a sense of journey, vitality and discovery, communicating playfulness, texture, and premium quality bespoke furniture, lighting, handwoven fabrics etc Their collections are represented in 25 markets around the world and is a sought after partner for some of the world s leading interiors projects. They are seeking a London-based BDM / Trade Sales person to represent the brand throughout the whole of the UK, with the primary focus being London. Reporting to the European Sales Manager, this is not a traditional showroom role it s about being on the road, meeting trade clients, architects, designers, and project managers, introducing them to collections, and building meaningful, long-term partnerships. Responsibilities: • Develop new business - trade B2B clients in London and across the UK using a variety of business development methods • Develop and maintain relationships with architects, designers, and project managers. • Present and promote the brand s collections and bespoke offerings through in-person visits and presentations. • Identify new business opportunities and potential projects both residential and commercial • Manage client communication and follow up on leads, quotes, and project enquiries. • Collaborate closely with the European Sales Manager and London showroom team to align strategies and support brand goals. • Analyse market trends and competitor activities to provide insights that strengthen sales strategy. • Create detailed sales reports to track overall sales performance, including client details and product performance analysis. • Maintain accurate records of sales activities, client interactions, and feedback. • Participate in trade fairs, exhibitions, and brand events as required. Requires: • Minimum 2-3 years in trade or B2B sales, preferably within the luxury interiors, design, or furniture sectors , or equivalent industry; • Strong networker • Good knowledge of the interior design and architecture (A&D) community in the UK . • Self-motivated and proactive with the ability to work independently on the road. • Passionate about art, design, and craftsmanship. • Professional appearance and demeanour, aligned with a luxury brand. • Competence in CRM systems like Salesforce, MS Office, and digital tools for client management. • Should ideally hold a valid UK driver s license and be willing to travel frequently. Basic salary depends on experience - £45-65K; Commission & Bonus on top please note, this industry is often a slow-burn so it will take time to develop & nurture the clients & make commission so they are looking for long term commitment! Must be able to commute to Chelsea Design Centre Mon to Fri with occasional weekends APPLY NOW! PS Recruits are acting as an employment agency in relation to this vacancy. Unfortunately, due to the volume of response, only successfully shortlisted candidates will be contacted. By applying to this role your personal details will be submitted to PS Recruits. You can request our privacy statement at any time. You may have had exposure to one or several of the following: luxury / art / luxury hospitality / high end residential / interior design / design / sales / luxury sales / art broker / business development / new business / networks / graduate /business development manager / CRM / Salesforce / outreach / BDM / Area sales / trade sales / commercial sales / bespoke products / B2B sales / interior design sales / interior solutions / networking / B2B sales / Business to business sales / Sales Development Representative / BDE / Business Development Executive / graduate sales / interiors sales / trade business / furniture / architects / project managers / new business / A&D / architecture & design / hospitality industry / high-end residential / trade sales / B2B
UX / Product Designer - Power BI, Wireframing, Solution Design Immediate Start Contract Remote Outside IR35 We are seeking an experienced UX / Product Design Contractor to support the delivery of a number of urgent UX and CX initiatives within a fast-paced, data-driven environment. This role will play a key part in shaping how users interact with data analytics products, ensuring insights are intuitive, accessible and aligned to business objectives. You will work closely with stakeholders across product, data and engineering teams to translate complex requirements into clear, user-centred solutions. Key Responsibilities: Lead the UX and CX design process across analytics-focused products Produce high-quality wireframes, prototypes and user flows Translate business and technical requirements into scalable solution designs Design and optimise dashboards and reporting experiences using Power BI Ensure data visualisations are intuitive, accessible and aligned with user needs Collaborate with stakeholders to define requirements and validate design decisions Rapidly iterate designs in response to feedback and evolving priorities Required Experience: Proven experience as a UX / Product Designer within data analytics or BI environments Strong hands-on experience with Power BI dashboard and reporting design Demonstrable expertise in wireframing, prototyping and interaction design Experience delivering end-to-end solution design across digital products Strong stakeholder engagement and requirement-gathering skills Ability to work at pace and deliver high-quality outputs under tight timelines Contract Details: Immediate start required Fully remote Outside IR35 Interviews being scheduled this week This is an excellent opportunity for a contractor who thrives in fast-moving environments and enjoys turning complex data challenges into seamless user experiences. If you are available immediately and have the required experience, please get in touch to discuss further.
03/03/2026
Contractor
UX / Product Designer - Power BI, Wireframing, Solution Design Immediate Start Contract Remote Outside IR35 We are seeking an experienced UX / Product Design Contractor to support the delivery of a number of urgent UX and CX initiatives within a fast-paced, data-driven environment. This role will play a key part in shaping how users interact with data analytics products, ensuring insights are intuitive, accessible and aligned to business objectives. You will work closely with stakeholders across product, data and engineering teams to translate complex requirements into clear, user-centred solutions. Key Responsibilities: Lead the UX and CX design process across analytics-focused products Produce high-quality wireframes, prototypes and user flows Translate business and technical requirements into scalable solution designs Design and optimise dashboards and reporting experiences using Power BI Ensure data visualisations are intuitive, accessible and aligned with user needs Collaborate with stakeholders to define requirements and validate design decisions Rapidly iterate designs in response to feedback and evolving priorities Required Experience: Proven experience as a UX / Product Designer within data analytics or BI environments Strong hands-on experience with Power BI dashboard and reporting design Demonstrable expertise in wireframing, prototyping and interaction design Experience delivering end-to-end solution design across digital products Strong stakeholder engagement and requirement-gathering skills Ability to work at pace and deliver high-quality outputs under tight timelines Contract Details: Immediate start required Fully remote Outside IR35 Interviews being scheduled this week This is an excellent opportunity for a contractor who thrives in fast-moving environments and enjoys turning complex data challenges into seamless user experiences. If you are available immediately and have the required experience, please get in touch to discuss further.
Office based during probation and then some flexibility to work hybrid We are looking for a Frontend UI Developer for our client who are in the automotive fleet services sector based in Poole. The Front-end UI Developer is responsible for implementing intuitive, accessible, and performant user interfaces that bring product and UX designs to life across web and mobile web experiences. The role works closely with product managers, designers, and back-end engineers to deliver consistent, high-quality user journeys Key Responsibilities Develop responsive, accessible user interfaces using HTML, CSS, and JavaScript (and modern Microsoft frameworks such as Blazor, MudBlazor). Translate UI/UX wireframes and design systems into high-quality, reusable front-end components. Ensure cross-browser and cross-device compatibility, including performance optimisation for page load, rendering, and interactions. Integrate front-end components with APIs and back-end services, handling data fetching, error states, and client-side validation. Implement and uphold accessibility best practices (e.g. semantic HTML, keyboard navigation, ARIA) to meet agreed standards. Write clean, maintainable code with appropriate testing (unit/integration) and participate in code reviews. Collaborate with designers and product to iterate on UI behaviour, micro-interactions, and layout based on user feedback and analytics. Contribute to and help maintain the design system/component library to ensure a consistent look and feel. Skills and attributes Commercial frontend UI development experience in product or agency environments. Portfolio or examples of delivered sites and interfaces demonstrating work in responsive layouts, component-based architecture, and attention to visual detail. Strong proficiency in HTML5, CSS3 (including Flexbox/Grid), and modern JavaScript (ES6+). Experience with MudBlazor front-end framework and state management approaches (e.g. Redux/Fluxor or similar for Blazor). Solid understanding of responsive design, cross-browser quirks, and front-end performance optimisation techniques. Familiarity with RESTful APIs, JSON, and common front-end tooling (package managers, bundlers, linters). Experience using Git, DevOps version control systems in a collaborative environment. Working knowledge of accessibility guidelines and UI best practices. Working experience of mixed environments such as Waterfall, DevOps and Agile. Strong problem-solving skills and the ability to debug layout, styling, and interaction issues efficiently. Experience working with design tools (e.g. Figma, Sketch, Adobe XD) and consuming design tokens or design systems. Knowledge of UI testing frameworks (e.g. Jest, Testing Library, Cypress) and basic CI/CD workflows. Knowledge and experience of release processes and associated tooling (e.g. Azure DevOps, Octopus). Experience of developing and managing white-labelled and template-driven sites for branding and other feature requirements. Exposure to analytics and A/B testing to inform UI decisions (e.g., using KPIs like conversion rate, bounce rate). Understanding of SEO considerations for frontend implementation where relevant.
03/03/2026
Full time
Office based during probation and then some flexibility to work hybrid We are looking for a Frontend UI Developer for our client who are in the automotive fleet services sector based in Poole. The Front-end UI Developer is responsible for implementing intuitive, accessible, and performant user interfaces that bring product and UX designs to life across web and mobile web experiences. The role works closely with product managers, designers, and back-end engineers to deliver consistent, high-quality user journeys Key Responsibilities Develop responsive, accessible user interfaces using HTML, CSS, and JavaScript (and modern Microsoft frameworks such as Blazor, MudBlazor). Translate UI/UX wireframes and design systems into high-quality, reusable front-end components. Ensure cross-browser and cross-device compatibility, including performance optimisation for page load, rendering, and interactions. Integrate front-end components with APIs and back-end services, handling data fetching, error states, and client-side validation. Implement and uphold accessibility best practices (e.g. semantic HTML, keyboard navigation, ARIA) to meet agreed standards. Write clean, maintainable code with appropriate testing (unit/integration) and participate in code reviews. Collaborate with designers and product to iterate on UI behaviour, micro-interactions, and layout based on user feedback and analytics. Contribute to and help maintain the design system/component library to ensure a consistent look and feel. Skills and attributes Commercial frontend UI development experience in product or agency environments. Portfolio or examples of delivered sites and interfaces demonstrating work in responsive layouts, component-based architecture, and attention to visual detail. Strong proficiency in HTML5, CSS3 (including Flexbox/Grid), and modern JavaScript (ES6+). Experience with MudBlazor front-end framework and state management approaches (e.g. Redux/Fluxor or similar for Blazor). Solid understanding of responsive design, cross-browser quirks, and front-end performance optimisation techniques. Familiarity with RESTful APIs, JSON, and common front-end tooling (package managers, bundlers, linters). Experience using Git, DevOps version control systems in a collaborative environment. Working knowledge of accessibility guidelines and UI best practices. Working experience of mixed environments such as Waterfall, DevOps and Agile. Strong problem-solving skills and the ability to debug layout, styling, and interaction issues efficiently. Experience working with design tools (e.g. Figma, Sketch, Adobe XD) and consuming design tokens or design systems. Knowledge of UI testing frameworks (e.g. Jest, Testing Library, Cypress) and basic CI/CD workflows. Knowledge and experience of release processes and associated tooling (e.g. Azure DevOps, Octopus). Experience of developing and managing white-labelled and template-driven sites for branding and other feature requirements. Exposure to analytics and A/B testing to inform UI decisions (e.g., using KPIs like conversion rate, bounce rate). Understanding of SEO considerations for frontend implementation where relevant.
Software Developer - Front End, VUE, REACT, .NET, RESTFUL, HTML5, CSS, JavaScript, TypeScript Our global law firm client are currently looking to take on a new Software Developer (Front End, VUE, REACT, .NET, RESTFUL, HTML5, CSS, JavaScript, TypeScript) on a permanent basis, this person will be a Front End Champion ideally with a strong full stack background. This role will be architecting and building front-end applications and to own projects in collaboration with the teams UX Designer. To be considered for this Software Developer (Front End, VUE, REACT, .NET, RESTFUL, HTML5, CSS, JavaScript, TypeScript) role, It's ideal you have: A strong Full-stack background with a Front-End focus. Ideal but not required law firm experience Strength in a modern front-end framework Ideally React or VUE Strong HTML5 and CSS experience and CSS preprocessors Familiarity with RESTFUL API Job Duties Collaborate closely with the existing team of developers and UX Designer to design, build, test, deploy, and maintain modern, scalable software solutions that support and enhance critical business processes. Contribute to the delivery of high-quality applications within an Agile framework, supporting the team's evolution toward a DevOps and automation-focused culture. Work alongside business analysts, project managers, scrum masters, and stakeholders to analyse, clarify, and refine requirements, ensuring technical solutions meet business needs. Create and maintain clear, concise documentation for both technical teams and non-technical stakeholders, supporting effective knowledge sharing and system understanding. Actively participate in daily stand-ups, sprint planning, retrospectives, and other agile ceremonies, contributing ideas and updates to promote team progress and transparency. Stay informed on emerging technologies, tools, and development practices across various industries-not just Legal-and proactively introduce innovative ideas and improvements to the team.
03/03/2026
Full time
Software Developer - Front End, VUE, REACT, .NET, RESTFUL, HTML5, CSS, JavaScript, TypeScript Our global law firm client are currently looking to take on a new Software Developer (Front End, VUE, REACT, .NET, RESTFUL, HTML5, CSS, JavaScript, TypeScript) on a permanent basis, this person will be a Front End Champion ideally with a strong full stack background. This role will be architecting and building front-end applications and to own projects in collaboration with the teams UX Designer. To be considered for this Software Developer (Front End, VUE, REACT, .NET, RESTFUL, HTML5, CSS, JavaScript, TypeScript) role, It's ideal you have: A strong Full-stack background with a Front-End focus. Ideal but not required law firm experience Strength in a modern front-end framework Ideally React or VUE Strong HTML5 and CSS experience and CSS preprocessors Familiarity with RESTFUL API Job Duties Collaborate closely with the existing team of developers and UX Designer to design, build, test, deploy, and maintain modern, scalable software solutions that support and enhance critical business processes. Contribute to the delivery of high-quality applications within an Agile framework, supporting the team's evolution toward a DevOps and automation-focused culture. Work alongside business analysts, project managers, scrum masters, and stakeholders to analyse, clarify, and refine requirements, ensuring technical solutions meet business needs. Create and maintain clear, concise documentation for both technical teams and non-technical stakeholders, supporting effective knowledge sharing and system understanding. Actively participate in daily stand-ups, sprint planning, retrospectives, and other agile ceremonies, contributing ideas and updates to promote team progress and transparency. Stay informed on emerging technologies, tools, and development practices across various industries-not just Legal-and proactively introduce innovative ideas and improvements to the team.
Our client, a forward-thinking and innovative technology manufacturer at the cutting edge of connected solutions, who offer an exciting range of ITO and Cellular technology products requires a Technical Developer/Writer with experience in the electronics or communications industry to join their growing team Role Overview Encompassing researching, creating, writing, editing, and maintaining technical content across multiple channels, the Technical Developer is primarily responsible for translating complex technical concepts into clear, concise, and accessible documentation, including how-to guides and technically oriented manuals for both internal and external audiences. A secondary responsibility is to support the technical development of the company's products by contributing insights into usability and user experience (UX), developing a deep understanding of product capabilities, and clearly describing how products are deployed and used in real-world environments. Based within the Engineering department, reporting directly to the Chief Technical Officer. The role requires close collaboration with the Product Marketing team and Sales team as required. Key Responsibilities: The successful candidate will be required to become technically competent with the company's solutions and product ranges including: SNYPER network test and measurement equipment Antennas, cables, adaptors, and connectors Web-based management portals Intelligent managed industrial modems Cellular Industrial modems Cellular Industrial routers Duties: Include but are not limited to: Creating clear, accurate, and concise technical documentation, including editing and proofreading activities Updating, maintaining, and governing a library of technical terminology and documentation Reviewing, revising, and rewriting existing technical literature as required Researching and gathering technical information and analysing target audiences to ensure appropriate tone and depth Validating documentation through user testing to confirm clarity and comprehension Collaborating closely with engineers, developers, and technical specialists to gain a thorough understanding of products and technologies Working with illustrators, graphic designers, translators, and other specialists to produce high quality documentation Staying current with industry trends, standards, and technological developments Producing electronic documentation alongside printed manuals where required Creating detailed application notes to support customer designs and deployments Tailoring content to the intended audience, including non-native English speakers Developing content to enhance and support products on the Siretta website Working with PDF documentation and creative tools such as Adobe InDesign and Adobe Acrobat Ensuring all legally required documentation is available in the appropriate languages The ideal candidate will have A level (or equivalent) or higher in an electronic engineering or related technical discipline and the ability to demonstrate a strong initiative to learn and explore complex technical products. A degree level qualification in an engineering discipline is desirable. Excellent written and spoken English skills (essential). The ability to write clearly, using plain and accessible language, is critical, particularly to ensure documentation is easily understood by non-native English speakers A strong interest in technology and a natural aptitude for understanding complex systems, workflows, and processes. Experience in problem solving, through software, hardware, or improved technical explanations once product operation is fully understood At least two years' experience working in a technical or engineering-focused organisation, contributing to the development and delivery of products or services An analytical mindset and the ability to think creatively to overcome perceived product limitations, improve documentation quality, and enhance overall user understanding Experience in the RF/Cellular industry ideally The ideal candidate will demonstrate: Proven experience producing high-quality technical documentation with a strong proficiency in Markdown Experience authoring, maintaining wikis and creating web-ready technical content The ability to manage multiple subject areas simultaneously and reprioritise effectively as requirements evolve Strong communication skills, with the ability to clearly explain desired outcomes and articulate technical requirements both verbally and in writing The capability to support developers and engineers by producing documentation that enables accurate and efficient implementation A good understanding of structured technical documentation and content reuse Experience with authoring tools such as MadCap Flare This position is primarily office-based, with occasional field visits required, either independently or in conjunction with marketing personnel.
03/03/2026
Full time
Our client, a forward-thinking and innovative technology manufacturer at the cutting edge of connected solutions, who offer an exciting range of ITO and Cellular technology products requires a Technical Developer/Writer with experience in the electronics or communications industry to join their growing team Role Overview Encompassing researching, creating, writing, editing, and maintaining technical content across multiple channels, the Technical Developer is primarily responsible for translating complex technical concepts into clear, concise, and accessible documentation, including how-to guides and technically oriented manuals for both internal and external audiences. A secondary responsibility is to support the technical development of the company's products by contributing insights into usability and user experience (UX), developing a deep understanding of product capabilities, and clearly describing how products are deployed and used in real-world environments. Based within the Engineering department, reporting directly to the Chief Technical Officer. The role requires close collaboration with the Product Marketing team and Sales team as required. Key Responsibilities: The successful candidate will be required to become technically competent with the company's solutions and product ranges including: SNYPER network test and measurement equipment Antennas, cables, adaptors, and connectors Web-based management portals Intelligent managed industrial modems Cellular Industrial modems Cellular Industrial routers Duties: Include but are not limited to: Creating clear, accurate, and concise technical documentation, including editing and proofreading activities Updating, maintaining, and governing a library of technical terminology and documentation Reviewing, revising, and rewriting existing technical literature as required Researching and gathering technical information and analysing target audiences to ensure appropriate tone and depth Validating documentation through user testing to confirm clarity and comprehension Collaborating closely with engineers, developers, and technical specialists to gain a thorough understanding of products and technologies Working with illustrators, graphic designers, translators, and other specialists to produce high quality documentation Staying current with industry trends, standards, and technological developments Producing electronic documentation alongside printed manuals where required Creating detailed application notes to support customer designs and deployments Tailoring content to the intended audience, including non-native English speakers Developing content to enhance and support products on the Siretta website Working with PDF documentation and creative tools such as Adobe InDesign and Adobe Acrobat Ensuring all legally required documentation is available in the appropriate languages The ideal candidate will have A level (or equivalent) or higher in an electronic engineering or related technical discipline and the ability to demonstrate a strong initiative to learn and explore complex technical products. A degree level qualification in an engineering discipline is desirable. Excellent written and spoken English skills (essential). The ability to write clearly, using plain and accessible language, is critical, particularly to ensure documentation is easily understood by non-native English speakers A strong interest in technology and a natural aptitude for understanding complex systems, workflows, and processes. Experience in problem solving, through software, hardware, or improved technical explanations once product operation is fully understood At least two years' experience working in a technical or engineering-focused organisation, contributing to the development and delivery of products or services An analytical mindset and the ability to think creatively to overcome perceived product limitations, improve documentation quality, and enhance overall user understanding Experience in the RF/Cellular industry ideally The ideal candidate will demonstrate: Proven experience producing high-quality technical documentation with a strong proficiency in Markdown Experience authoring, maintaining wikis and creating web-ready technical content The ability to manage multiple subject areas simultaneously and reprioritise effectively as requirements evolve Strong communication skills, with the ability to clearly explain desired outcomes and articulate technical requirements both verbally and in writing The capability to support developers and engineers by producing documentation that enables accurate and efficient implementation A good understanding of structured technical documentation and content reuse Experience with authoring tools such as MadCap Flare This position is primarily office-based, with occasional field visits required, either independently or in conjunction with marketing personnel.
Front-End Engineer (React / TypeScript) 6 Months Contract UK Based (Hybrid) Our Uk Banking client are looking for a Front-end Engineer to join on an initial 6 month contract to build accessible, performant Single Page Applications (SPAs) that integrate cleanly with the Banks design system and services. Core skills React, TypeScript, Redux/Redux Toolkit; Next.js (nice-to-have). Accessibility-first (WCAG 2.x), semantic HTML, ARIA, design tokens. Strong testing habits: Jest, React Testing Library, Cypress/Playwright. UI quality: performance profiling, code-splitting, hydration, SSR/ISR (Next.js). Responsibilities Deliver modular, well-tested SPA components/pages. Integrate with backend APIs (REST/GraphQL), auth flows (OAuth2/OIDC). Collaborate with designers and back-end/AI teams on end-to-end features. Ensure accessibility, performance budgets, and observability (e.g., web vitals). Nice-to-have Familiar with the Banks Web SDK, internal design systems, and accessibility requirements. Experience working within the Banks engineering standards and governance. Monitoring/analytics, feature flags, AB testing. If you find this opportunity intriguing and aligning with your skill set, we welcome the submission of your CV without delay. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
03/03/2026
Contractor
Front-End Engineer (React / TypeScript) 6 Months Contract UK Based (Hybrid) Our Uk Banking client are looking for a Front-end Engineer to join on an initial 6 month contract to build accessible, performant Single Page Applications (SPAs) that integrate cleanly with the Banks design system and services. Core skills React, TypeScript, Redux/Redux Toolkit; Next.js (nice-to-have). Accessibility-first (WCAG 2.x), semantic HTML, ARIA, design tokens. Strong testing habits: Jest, React Testing Library, Cypress/Playwright. UI quality: performance profiling, code-splitting, hydration, SSR/ISR (Next.js). Responsibilities Deliver modular, well-tested SPA components/pages. Integrate with backend APIs (REST/GraphQL), auth flows (OAuth2/OIDC). Collaborate with designers and back-end/AI teams on end-to-end features. Ensure accessibility, performance budgets, and observability (e.g., web vitals). Nice-to-have Familiar with the Banks Web SDK, internal design systems, and accessibility requirements. Experience working within the Banks engineering standards and governance. Monitoring/analytics, feature flags, AB testing. If you find this opportunity intriguing and aligning with your skill set, we welcome the submission of your CV without delay. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across (url removed), the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
03/03/2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across (url removed), the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms. Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals. Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms. Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications. Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems. Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
03/03/2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms. Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals. Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms. Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications. Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems. Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms. Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals. Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms. Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications. Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems. Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
03/03/2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms. Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals. Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms. Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications. Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems. Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms. Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals. Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms. Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications. Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems. Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
03/03/2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms. Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals. Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms. Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications. Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems. Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
03/03/2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
03/03/2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
03/03/2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms. Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals. Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms. Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications. Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems. Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
03/03/2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms. Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals. Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms. Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency. Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications. Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems. Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
03/03/2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
