Derbyshire Fire & Rescue Service
Derbyshire Fire & Rescue Service Headquarters, Ripley, UK
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
03/04/2025
Full time
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Hardware Engineer - up to 45,000+ benefits Winchester offices The Hardware Engineer joins a growing team who have seen a surge in Hardware support needs due to company growth and investment. The Hardware Engineer will provide hands-on hardware and device support, managing service desk tickets, resolving incidents, and ensuring SLAs and KPIs are met. The role involves close interaction with end users, internal IT teams, and third-party suppliers. Key Responsibilities Support and manage hardware refreshes, upgrades, and hardware-related support tickets Support laptops, desktops, mobile devices, printers, and peripherals Deploy and manage devices using Microsoft Intune and MDM solutions Build and maintain Windows and Android OS images for workstations and laptops. Assist with IT projects and escalated hardware issues Skills & Experience 3+ years' Hardware support / Device troubleshooting experience Strong knowledge of Windows 11, Android OS and Microsoft packages; O365, etc Experience with MDM platforms Confident communicator with strong customer service skills Desirable: Good understanding of Networking basics and troubleshooting Microsoft Intune and Azure AD Candidates applying must be commutable from their offices in near Winchester Hampshire and be eligible to work in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
04/03/2026
Full time
Hardware Engineer - up to 45,000+ benefits Winchester offices The Hardware Engineer joins a growing team who have seen a surge in Hardware support needs due to company growth and investment. The Hardware Engineer will provide hands-on hardware and device support, managing service desk tickets, resolving incidents, and ensuring SLAs and KPIs are met. The role involves close interaction with end users, internal IT teams, and third-party suppliers. Key Responsibilities Support and manage hardware refreshes, upgrades, and hardware-related support tickets Support laptops, desktops, mobile devices, printers, and peripherals Deploy and manage devices using Microsoft Intune and MDM solutions Build and maintain Windows and Android OS images for workstations and laptops. Assist with IT projects and escalated hardware issues Skills & Experience 3+ years' Hardware support / Device troubleshooting experience Strong knowledge of Windows 11, Android OS and Microsoft packages; O365, etc Experience with MDM platforms Confident communicator with strong customer service skills Desirable: Good understanding of Networking basics and troubleshooting Microsoft Intune and Azure AD Candidates applying must be commutable from their offices in near Winchester Hampshire and be eligible to work in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Join us as a Senior 3rd Line Desktop Support Engineer, to help shape the future of our end user technology environment and ensure a resilient, secure, and scalable desktop service for colleagues across the organisation. This role acts as a senior point of technical authority within the 3rd Line support function, providing specialised guidance on escalated issue resolution, influencing engineering roadmaps, and strengthening stability and compliance across our desktop estate. To be successful as a Senior 3rd Line Desktop Support Engineer, you should have experience with: Advanced MS Intune and Group Policy configuration, including the ability to design, implement and optimise policies at scale. In depth knowledge of Windows Operating Systems (Win11) and associated security tooling such as desktop anti virus and encryption technologies. Practical experience with M365 services, including proficient use of Microsoft Defender for Endpoint (MDE). Advanced device performance monitoring and diagnostic capabilities, with the ability to identify systemic issues and recommend improvements. Some other highly valued skills may include: Working knowledge of MacOS, enabling support across a diverse endpoint landscape. Solid understanding of laptop/desktop hardware configuration and troubleshooting. Familiarity with ITIL processes and the ability to apply industry standard service practices in an enterprise environment. You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job specific technical skills. This role will be based in Knutsford. Purpose of the role To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
04/03/2026
Full time
Join us as a Senior 3rd Line Desktop Support Engineer, to help shape the future of our end user technology environment and ensure a resilient, secure, and scalable desktop service for colleagues across the organisation. This role acts as a senior point of technical authority within the 3rd Line support function, providing specialised guidance on escalated issue resolution, influencing engineering roadmaps, and strengthening stability and compliance across our desktop estate. To be successful as a Senior 3rd Line Desktop Support Engineer, you should have experience with: Advanced MS Intune and Group Policy configuration, including the ability to design, implement and optimise policies at scale. In depth knowledge of Windows Operating Systems (Win11) and associated security tooling such as desktop anti virus and encryption technologies. Practical experience with M365 services, including proficient use of Microsoft Defender for Endpoint (MDE). Advanced device performance monitoring and diagnostic capabilities, with the ability to identify systemic issues and recommend improvements. Some other highly valued skills may include: Working knowledge of MacOS, enabling support across a diverse endpoint landscape. Solid understanding of laptop/desktop hardware configuration and troubleshooting. Familiarity with ITIL processes and the ability to apply industry standard service practices in an enterprise environment. You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job specific technical skills. This role will be based in Knutsford. Purpose of the role To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Your New Role You will be responsible for meeting the daily service maintenance and repair needs of the customer's equipment, as a Home-Based Mobile Field Engineer with a large geographical area. Establish and maintain proper business relationships with customers, peers and support departments as well as performing necessary administrative duties as required and other duties as assigned. Your Responsibilities Troubleshooting, Diagnostic, installation, maintenance and repair of HP/Lenovo desktops & laptops. Completing Preventative Maintenance and field modifications as well as IMAC work There can be 50% + travel in any day so willingness to travel is essential A very strong relationship with Dispatch is vital and must be sought Maintaining and monitoring daily communication tools, Phone, Voicemail and Email Keeping up to date on administrative responsibilities such as maintaining updates to all respective support departments Maintaining tools, test equipment and Company supplied Vehicle. Adherence to all part process and procedures Utilizing escalation and support processes to resolve service delivery issues. Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. The ability to lift and carry parts that can weigh up to 25 kgs. Adherence to all employee administration and deadlines, Overtime, Expenses, Mileage Declaration. You will Be ONC or equivalent IT qualification, or equivalent experience Experience interfacing with both internal team members and external customers as part of a solution-based service process. Valid driver's license and good driving record is required. Three years' experience of diagnosing and repairing IT Equipment Experience troubleshooting and responding to customer concerns. Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner. Resourceful, with the ability to work independently. Strong time management skills. Strong communication skills Decision-making, problem resolution and creative thinking skills Ability to multi-task activities with shifting priorities.
04/03/2026
Contractor
Your New Role You will be responsible for meeting the daily service maintenance and repair needs of the customer's equipment, as a Home-Based Mobile Field Engineer with a large geographical area. Establish and maintain proper business relationships with customers, peers and support departments as well as performing necessary administrative duties as required and other duties as assigned. Your Responsibilities Troubleshooting, Diagnostic, installation, maintenance and repair of HP/Lenovo desktops & laptops. Completing Preventative Maintenance and field modifications as well as IMAC work There can be 50% + travel in any day so willingness to travel is essential A very strong relationship with Dispatch is vital and must be sought Maintaining and monitoring daily communication tools, Phone, Voicemail and Email Keeping up to date on administrative responsibilities such as maintaining updates to all respective support departments Maintaining tools, test equipment and Company supplied Vehicle. Adherence to all part process and procedures Utilizing escalation and support processes to resolve service delivery issues. Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. The ability to lift and carry parts that can weigh up to 25 kgs. Adherence to all employee administration and deadlines, Overtime, Expenses, Mileage Declaration. You will Be ONC or equivalent IT qualification, or equivalent experience Experience interfacing with both internal team members and external customers as part of a solution-based service process. Valid driver's license and good driving record is required. Three years' experience of diagnosing and repairing IT Equipment Experience troubleshooting and responding to customer concerns. Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner. Resourceful, with the ability to work independently. Strong time management skills. Strong communication skills Decision-making, problem resolution and creative thinking skills Ability to multi-task activities with shifting priorities.
Spectrum IT Recruitment
Bletchley, Buckinghamshire
Our client who are an advanced manufacturing technology business is seeking a Software Engineering Team Lead to lead the development and industrialisation of its software, data, and control systems. This is a hands-on leadership role combining technical ownership, product delivery, and team development as the business moves from R&D into customer-ready, industrial products. Key Responsibilities Own and deliver the software and control systems roadmap aligned with product, growth, and certification requirements Act as technical lead, translating business and end-user needs into robust, deployable solutions Lead development of core digital products covering process planning, machine control, and data platforms Drive scalable, modular, and industrial-grade software architecture across desktop, real-time, and cloud systems Remain hands-on with architecture, code reviews, and resolution of critical technical issues Lead adoption of advanced digital capabilities including digital twins, data-driven qualification, and AI/ML Establish best practices for software quality, DevOps, CI/CD, and cloud deployment Lead, mentor, and grow a multidisciplinary software and controls team Skills & Experience Proven experience leading industrial software or control systems teams Strong technical background with hands-on expertise in C# / .NET / WPF / MVVM and Python Experience delivering real-time, data-intensive, or control-oriented software systems Knowledge of industrial communication protocols and client-server architectures Experience with DevOps, CI/CD, version control, and cloud platforms (Azure, AWS, or GCP) Ability to translate R&D concepts into industrialised products Comfortable working in a scale-up or fast-growing environment Desirable Experience PLC 3D Modelling Tensorflow or similar DevOps / CI/CD pipelines Cloud technology Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
04/03/2026
Full time
Our client who are an advanced manufacturing technology business is seeking a Software Engineering Team Lead to lead the development and industrialisation of its software, data, and control systems. This is a hands-on leadership role combining technical ownership, product delivery, and team development as the business moves from R&D into customer-ready, industrial products. Key Responsibilities Own and deliver the software and control systems roadmap aligned with product, growth, and certification requirements Act as technical lead, translating business and end-user needs into robust, deployable solutions Lead development of core digital products covering process planning, machine control, and data platforms Drive scalable, modular, and industrial-grade software architecture across desktop, real-time, and cloud systems Remain hands-on with architecture, code reviews, and resolution of critical technical issues Lead adoption of advanced digital capabilities including digital twins, data-driven qualification, and AI/ML Establish best practices for software quality, DevOps, CI/CD, and cloud deployment Lead, mentor, and grow a multidisciplinary software and controls team Skills & Experience Proven experience leading industrial software or control systems teams Strong technical background with hands-on expertise in C# / .NET / WPF / MVVM and Python Experience delivering real-time, data-intensive, or control-oriented software systems Knowledge of industrial communication protocols and client-server architectures Experience with DevOps, CI/CD, version control, and cloud platforms (Azure, AWS, or GCP) Ability to translate R&D concepts into industrialised products Comfortable working in a scale-up or fast-growing environment Desirable Experience PLC 3D Modelling Tensorflow or similar DevOps / CI/CD pipelines Cloud technology Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Job Title: 3rd Line Support Engineer Location: Preston, UK Salary: Up to 45,000 + Benefits Employment Type: Full Time About the Company Our client is a growing MSP based in Preston, providing managed IT, cloud, and security services to a wide range of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture. Role Overview We are seeking an experienced 3rd Line Support Engineer to provide senior-level technical support to the Infrastructure & Projects team. This role is hands-on, providing advanced troubleshooting and support for Microsoft 365, Azure, virtualization, Windows Server, networking, and Intune environments. You will ensure the smooth running of client infrastructure while supporting the team in day-to-day operational tasks. Key Responsibilities Provide 3rd line support for escalated issues from the Infrastructure & Projects team. Troubleshoot and maintain Azure Virtual Desktop (AVD), Microsoft 365 / Office 365, and Intune environments. Support virtualisation platforms (VMware or Hyper-V) and Windows Server infrastructure. Assist with networking issues including TCP/IP, DHCP, DNS, routing, and firewall support. Collaborate with the team to ensure high availability and reliability of client systems. Document solutions and knowledge for the team to improve operational efficiency. Participate in day-to-day support tasks, including incident resolution, system health checks, and user support escalations. Essential Skills & Experience Proven experience in a 3rd line support role within an MSP environment. Strong knowledge of Azure, AVD, Intune, and Microsoft 365 / Office 365. Experience with virtualisation platforms such as VMware or Hyper-V. Hands-on experience with Windows Server environments (2012/2016/2019/2022). Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing). Strong problem-solving skills and ability to handle escalated technical issues. Excellent communication skills for working with technical and non-technical colleagues. Desirable Skills Microsoft certifications (AZ-104, MS-100, MS-500) PowerShell scripting or automation experience Familiarity with backup, security, or monitoring tools Benefits Competitive salary with yearly bonus Flexible/hybrid working options Training and certification support Pension scheme Collaborative, supportive MSP environment with career opportunities into the profressional services division Set2Recruit are acting as an employment agency in relation to this vacancy
04/03/2026
Full time
Job Title: 3rd Line Support Engineer Location: Preston, UK Salary: Up to 45,000 + Benefits Employment Type: Full Time About the Company Our client is a growing MSP based in Preston, providing managed IT, cloud, and security services to a wide range of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture. Role Overview We are seeking an experienced 3rd Line Support Engineer to provide senior-level technical support to the Infrastructure & Projects team. This role is hands-on, providing advanced troubleshooting and support for Microsoft 365, Azure, virtualization, Windows Server, networking, and Intune environments. You will ensure the smooth running of client infrastructure while supporting the team in day-to-day operational tasks. Key Responsibilities Provide 3rd line support for escalated issues from the Infrastructure & Projects team. Troubleshoot and maintain Azure Virtual Desktop (AVD), Microsoft 365 / Office 365, and Intune environments. Support virtualisation platforms (VMware or Hyper-V) and Windows Server infrastructure. Assist with networking issues including TCP/IP, DHCP, DNS, routing, and firewall support. Collaborate with the team to ensure high availability and reliability of client systems. Document solutions and knowledge for the team to improve operational efficiency. Participate in day-to-day support tasks, including incident resolution, system health checks, and user support escalations. Essential Skills & Experience Proven experience in a 3rd line support role within an MSP environment. Strong knowledge of Azure, AVD, Intune, and Microsoft 365 / Office 365. Experience with virtualisation platforms such as VMware or Hyper-V. Hands-on experience with Windows Server environments (2012/2016/2019/2022). Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing). Strong problem-solving skills and ability to handle escalated technical issues. Excellent communication skills for working with technical and non-technical colleagues. Desirable Skills Microsoft certifications (AZ-104, MS-100, MS-500) PowerShell scripting or automation experience Familiarity with backup, security, or monitoring tools Benefits Competitive salary with yearly bonus Flexible/hybrid working options Training and certification support Pension scheme Collaborative, supportive MSP environment with career opportunities into the profressional services division Set2Recruit are acting as an employment agency in relation to this vacancy
Cloud Engineering Manager Epsom, Surrey Financial Services Hybrid Working 70k - 80k + Benefits I am recruiting for a Cloud Engineering Manager on behalf of my financial services client based in Epsom, Surrey. As a Cloud Engineering Manager you will work in team 5 and will have x3 direct reports. As a Cloud Engineering Manager you will be an experienced hands on engineer with strong Azure design skills, along with AZ-104, AZ-305 certifications. Cloud Engineering Manager Responsibilities: Deployment and configuration of cloud services Ongoing configuration and maintenance of Azure cloud services Produce configuration design documentation (LLD) for proposed solutions Azure tenancy administration Implementation of cloud security infrastructure and defined security policy Migration of legacy systems to Azure cloud platform SQL Database Infrastructure administration on-prem and cloud deployments Azure capacity planning and Disaster Recovery Storage lifecycle management including blob, files SharePoint and OneDrive Backup strategy alignment, monitoring, escalation, resolution and MI In conjunction with the Service Desk, ensure CMDB artifacts are maintained and accurate and all resources are included. Providing support to the Service Desk for Infrastructure incidents and escalations Support Solution Architecture Team Develop and maintain operating and costing MI for management Deployment and maintenance of infrastructure monitoring tools into security and operational monitoring platforms Maintain Infrastructure diagrams In conjunction with the change manager ensure changes and maintenance windows are effectively enacted Maintain transitional legacy physical and virtual infrastructure assets (Server & Networking) Team management via work allocation, regular meetings, conduct performance reviews measuring performance against agreed objectives and mentoring team members. Establish & maintain policy and procedural documentation Cloud Engineering Manager Key Skills & Experience: Previous experience working in a regulated environment Excellent communication skills Pro-active, detail focused, can-do attitude Excellent problem-solving skills Low level Azure cloud design & solutioning People management and development Cloud networking and desire to develop skill set Cloud monitoring tools Platform security, DLP & MFA Good hands-on experience of Microsoft technology and terminology Working knowledge of AWS VDI platforms (e.g. Azure Virtual Desktop, VMware ESX and Horizon VDI Platforms) Veeam Experience (Backup & Replication, Back up for Azure, Backup for Microsoft 365 & Data Cloud Vault) Azure Administration experience & certifications Azure ASR and Disaster recovery testing Azure Networking & Firewalls. Microsoft 365 Enterprise including Exchange Online and SharePoint Online Windows Server deployment and maintenance (Windows Server Administration certification) Cloud Engineering Manager Desirable Skills: Infrastructure-as-code technologies (Terraform, Arm, Azure DevOps) Cloud security infrastructure and defined policy SQL Server Administration Pluralsight skills/sandbox environment Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
04/03/2026
Full time
Cloud Engineering Manager Epsom, Surrey Financial Services Hybrid Working 70k - 80k + Benefits I am recruiting for a Cloud Engineering Manager on behalf of my financial services client based in Epsom, Surrey. As a Cloud Engineering Manager you will work in team 5 and will have x3 direct reports. As a Cloud Engineering Manager you will be an experienced hands on engineer with strong Azure design skills, along with AZ-104, AZ-305 certifications. Cloud Engineering Manager Responsibilities: Deployment and configuration of cloud services Ongoing configuration and maintenance of Azure cloud services Produce configuration design documentation (LLD) for proposed solutions Azure tenancy administration Implementation of cloud security infrastructure and defined security policy Migration of legacy systems to Azure cloud platform SQL Database Infrastructure administration on-prem and cloud deployments Azure capacity planning and Disaster Recovery Storage lifecycle management including blob, files SharePoint and OneDrive Backup strategy alignment, monitoring, escalation, resolution and MI In conjunction with the Service Desk, ensure CMDB artifacts are maintained and accurate and all resources are included. Providing support to the Service Desk for Infrastructure incidents and escalations Support Solution Architecture Team Develop and maintain operating and costing MI for management Deployment and maintenance of infrastructure monitoring tools into security and operational monitoring platforms Maintain Infrastructure diagrams In conjunction with the change manager ensure changes and maintenance windows are effectively enacted Maintain transitional legacy physical and virtual infrastructure assets (Server & Networking) Team management via work allocation, regular meetings, conduct performance reviews measuring performance against agreed objectives and mentoring team members. Establish & maintain policy and procedural documentation Cloud Engineering Manager Key Skills & Experience: Previous experience working in a regulated environment Excellent communication skills Pro-active, detail focused, can-do attitude Excellent problem-solving skills Low level Azure cloud design & solutioning People management and development Cloud networking and desire to develop skill set Cloud monitoring tools Platform security, DLP & MFA Good hands-on experience of Microsoft technology and terminology Working knowledge of AWS VDI platforms (e.g. Azure Virtual Desktop, VMware ESX and Horizon VDI Platforms) Veeam Experience (Backup & Replication, Back up for Azure, Backup for Microsoft 365 & Data Cloud Vault) Azure Administration experience & certifications Azure ASR and Disaster recovery testing Azure Networking & Firewalls. Microsoft 365 Enterprise including Exchange Online and SharePoint Online Windows Server deployment and maintenance (Windows Server Administration certification) Cloud Engineering Manager Desirable Skills: Infrastructure-as-code technologies (Terraform, Arm, Azure DevOps) Cloud security infrastructure and defined policy SQL Server Administration Pluralsight skills/sandbox environment Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Provider, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Technical Services team This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems. You will be responsible for: Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk Logging detailed and accurate information into the case management system Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high Walking the floor daily to ensure users have an approachable and accessible IT Support presence Proactively checking Audio Visual rooms at the beginning and throughout the day Running regular drop-in sessions where users can come to request assistance or training Building and configuring desktop systems and mobile devices Fixing hardware faults and installing upgrades to hardware Salary £40-£42k DOE This role is onsite up to 5 days a week in CENTRAL LONDON The talents we are excited to see You will have the following experience/skills: Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent 3+ years working for an MSP previously is desirable 2nd Line support of Microsoft infrastructure software and application suites Competency with mainstream Apple Mac infrastructure software and application suites MS Certificates are preferred Familiarisation working according to industry best practice, such as ITIL service strategy Enthusiasm for furthering career in technical support and delivery Ability to communicate at all company structure levels Ability to work autonomously and deliver effective outcomes without supervision Your exclusive benefits A comprehensive Private Healthcare and Cash Plan Pension and life assurance Entry to the £3,000 quarterly Dreamball draw Personalised training and development pathways Regular fully funded companywide events Monthly outstanding performer accolades Enriching paid volunteering days A rewarding Refer a friend scheme (£1,000) The flexibility to adjust your holiday allowance (25 days pa) Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
04/03/2026
Full time
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Provider, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Technical Services team This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems. You will be responsible for: Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk Logging detailed and accurate information into the case management system Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high Walking the floor daily to ensure users have an approachable and accessible IT Support presence Proactively checking Audio Visual rooms at the beginning and throughout the day Running regular drop-in sessions where users can come to request assistance or training Building and configuring desktop systems and mobile devices Fixing hardware faults and installing upgrades to hardware Salary £40-£42k DOE This role is onsite up to 5 days a week in CENTRAL LONDON The talents we are excited to see You will have the following experience/skills: Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent 3+ years working for an MSP previously is desirable 2nd Line support of Microsoft infrastructure software and application suites Competency with mainstream Apple Mac infrastructure software and application suites MS Certificates are preferred Familiarisation working according to industry best practice, such as ITIL service strategy Enthusiasm for furthering career in technical support and delivery Ability to communicate at all company structure levels Ability to work autonomously and deliver effective outcomes without supervision Your exclusive benefits A comprehensive Private Healthcare and Cash Plan Pension and life assurance Entry to the £3,000 quarterly Dreamball draw Personalised training and development pathways Regular fully funded companywide events Monthly outstanding performer accolades Enriching paid volunteering days A rewarding Refer a friend scheme (£1,000) The flexibility to adjust your holiday allowance (25 days pa) Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Service Desk Engineer - Aylesbury Up to 37,000 PA plus excellent benefits Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You'll be joining at a particularly exciting time for the business. As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points. The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company. Role responsibilities: Provide technical IT support, covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc. Support projects as required Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Receive and manage calls from internal staff via telephone, email and web portal when required Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary Required skills and experience: Previous experience working in as an IT Support Analyst/Engineer Experience supporting Microsoft Windows Server based Infrastructure Experience with ServiceNow Experience with Windows 10, Office 365 and Active Directory Basic networking knowledge (DHCP, DNS, TCP/IP) Printer management and support Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Possess a positive can-do attitude and be able to communicate with users of all different technical levels ITIL knowledge. Salary up to 37,000 PA The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday (+bank holidays) and an excellent pension scheme. This role will require occasional travel across the UK. Flexibility to work from home one day per week.
04/03/2026
Full time
Service Desk Engineer - Aylesbury Up to 37,000 PA plus excellent benefits Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You'll be joining at a particularly exciting time for the business. As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points. The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company. Role responsibilities: Provide technical IT support, covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc. Support projects as required Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Receive and manage calls from internal staff via telephone, email and web portal when required Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary Required skills and experience: Previous experience working in as an IT Support Analyst/Engineer Experience supporting Microsoft Windows Server based Infrastructure Experience with ServiceNow Experience with Windows 10, Office 365 and Active Directory Basic networking knowledge (DHCP, DNS, TCP/IP) Printer management and support Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Possess a positive can-do attitude and be able to communicate with users of all different technical levels ITIL knowledge. Salary up to 37,000 PA The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday (+bank holidays) and an excellent pension scheme. This role will require occasional travel across the UK. Flexibility to work from home one day per week.
We're looking for an IT Support Engineer to join a growing, forward-thinking technology organisation. Do you enjoy resolving IT issues, helping colleagues work efficiently, and using automation to streamline everyday tasks. This may be the opportunity for you What will you be doing? Provide 1st and 2nd line IT support for desktops, laptops, and mobile devices. Support and maintain Microsoft 365, Intune, and Azure AD / Entra ID environments. Troubleshoot hardware and software issues, resolving problems efficiently and escalating when needed. Use PowerShell and Power Automate to automate repetitive tasks and improve workflows (desirable). Assist colleagues with IT tools, providing guidance, training, and clear documentation. Monitor and maintain devices to ensure security, performance, and compliance standards are met. Identify opportunities to improve IT processes and enhance the end-user experience. What experience do you need? Hands-on experience providing IT support in a workplace environment. Strong knowledge of Microsoft 365, Intune, and Azure AD / Entra ID. Familiarity with ITIL. Strong problem-solving skills with excellent communication and customer service abilities. Desirable Exposure to automation, AI-powered tools, or monitoring platforms. Experience with PowerShell and/or Power Automate. What's in it for you? Annual performance bonus Market-leading pension scheme Funded training and professional certifications Enhanced holiday entitlement Long-term career progression opportunities
03/03/2026
Full time
We're looking for an IT Support Engineer to join a growing, forward-thinking technology organisation. Do you enjoy resolving IT issues, helping colleagues work efficiently, and using automation to streamline everyday tasks. This may be the opportunity for you What will you be doing? Provide 1st and 2nd line IT support for desktops, laptops, and mobile devices. Support and maintain Microsoft 365, Intune, and Azure AD / Entra ID environments. Troubleshoot hardware and software issues, resolving problems efficiently and escalating when needed. Use PowerShell and Power Automate to automate repetitive tasks and improve workflows (desirable). Assist colleagues with IT tools, providing guidance, training, and clear documentation. Monitor and maintain devices to ensure security, performance, and compliance standards are met. Identify opportunities to improve IT processes and enhance the end-user experience. What experience do you need? Hands-on experience providing IT support in a workplace environment. Strong knowledge of Microsoft 365, Intune, and Azure AD / Entra ID. Familiarity with ITIL. Strong problem-solving skills with excellent communication and customer service abilities. Desirable Exposure to automation, AI-powered tools, or monitoring platforms. Experience with PowerShell and/or Power Automate. What's in it for you? Annual performance bonus Market-leading pension scheme Funded training and professional certifications Enhanced holiday entitlement Long-term career progression opportunities
IT Field Engineer (MSP) Base Salary: £30,000 £35,000 Plus Van or £300 p/m Car Allowance & benefits 3 days p/week on-site across Blackpool & 2 days p/week in Burnley (HQ) The opportunity: A well-established MSP is looking for a client-facing Field Engineer to support a growing schools trust across Blackpool. You ll spend three days per week on-site acting as the go-to IT contact for your allocated schools, with the remaining two days based in Burnley alongside the Service Desk team. This is a role with real ownership not just reacting to tickets, but building relationships and providing proactive, hands-on support. There s genuine progression here. We ve seen people join at 1st Line and develop into senior technical roles and even Service Manager level within the business. The management team are big on upskilling their engineers, investing in training and giving people exposure to projects and more responsibility as they grow. If you re ambitious and want more than just a static support role, this environment will suit you. Day to day You ll support Microsoft 365 environments, servers and desktops, assist with Azure and wider Microsoft cloud technologies, and troubleshoot networking issues across DNS, DHCP and TCP/IP. You ll work across VMware and Hyper-V, manage tickets within SLA, liaise with third parties and see issues through to resolution. Who we are looking for You ll have 2 3 years MSP experience and be operating at strong 1st or 2nd Line level. Solid Microsoft 365 knowledge is essential, alongside good infrastructure fundamentals and the confidence to work independently on-site. You ll need to be friendly, approachable and genuinely enjoy the customer-facing side of the role. This suits someone who likes being out in the field, building rapport with school staff and becoming a trusted IT contact. A full UK driving licence is required and an Enhanced DBS will be arranged. The Next Steps If you d like to hear more, get in touch with Joe White at CRG TEC. Drop me a message, send your CV across, or give me a call for a confidential chat.
03/03/2026
Full time
IT Field Engineer (MSP) Base Salary: £30,000 £35,000 Plus Van or £300 p/m Car Allowance & benefits 3 days p/week on-site across Blackpool & 2 days p/week in Burnley (HQ) The opportunity: A well-established MSP is looking for a client-facing Field Engineer to support a growing schools trust across Blackpool. You ll spend three days per week on-site acting as the go-to IT contact for your allocated schools, with the remaining two days based in Burnley alongside the Service Desk team. This is a role with real ownership not just reacting to tickets, but building relationships and providing proactive, hands-on support. There s genuine progression here. We ve seen people join at 1st Line and develop into senior technical roles and even Service Manager level within the business. The management team are big on upskilling their engineers, investing in training and giving people exposure to projects and more responsibility as they grow. If you re ambitious and want more than just a static support role, this environment will suit you. Day to day You ll support Microsoft 365 environments, servers and desktops, assist with Azure and wider Microsoft cloud technologies, and troubleshoot networking issues across DNS, DHCP and TCP/IP. You ll work across VMware and Hyper-V, manage tickets within SLA, liaise with third parties and see issues through to resolution. Who we are looking for You ll have 2 3 years MSP experience and be operating at strong 1st or 2nd Line level. Solid Microsoft 365 knowledge is essential, alongside good infrastructure fundamentals and the confidence to work independently on-site. You ll need to be friendly, approachable and genuinely enjoy the customer-facing side of the role. This suits someone who likes being out in the field, building rapport with school staff and becoming a trusted IT contact. A full UK driving licence is required and an Enhanced DBS will be arranged. The Next Steps If you d like to hear more, get in touch with Joe White at CRG TEC. Drop me a message, send your CV across, or give me a call for a confidential chat.
IT Specialist - 1st/2nd Line Support Scunthorpe On-site Permanent 28,000+ excellent benefits We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe. This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service. The Role As part of the IT team, you will: Provide 1st and 2nd Line IT Support to site users Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019 Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy) Maintain and administer Active Directory and Microsoft 365 / Office 365 Support backup technologies and infrastructure systems Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones) Manage tickets via Jira Service Desk , ensuring SLAs are met Escalate complex issues where required What We're Looking For Proven experience in 2nd Line Support / IT Support Engineer role Strong knowledge of Windows 10 and Windows Server environments Experience with Cisco switching or networking (CCNA / Network+ desirable) Understanding of DNS, DHCP, Group Policy and core infrastructure technologies Experience supporting hardware, printers and user devices Excellent communication and problem-solving skills Desirable Firewall technologies Hyperconverged infrastructure Experience in a manufacturing or site-based environment Why Apply? Broad technical exposure across infrastructure and networking Hands-on role with real ownership of incidents Opportunity to develop networking and infrastructure expertise If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in Scunthorpe we would love to hear from you. Apply today! INDSR
03/03/2026
Full time
IT Specialist - 1st/2nd Line Support Scunthorpe On-site Permanent 28,000+ excellent benefits We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe. This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service. The Role As part of the IT team, you will: Provide 1st and 2nd Line IT Support to site users Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019 Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy) Maintain and administer Active Directory and Microsoft 365 / Office 365 Support backup technologies and infrastructure systems Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones) Manage tickets via Jira Service Desk , ensuring SLAs are met Escalate complex issues where required What We're Looking For Proven experience in 2nd Line Support / IT Support Engineer role Strong knowledge of Windows 10 and Windows Server environments Experience with Cisco switching or networking (CCNA / Network+ desirable) Understanding of DNS, DHCP, Group Policy and core infrastructure technologies Experience supporting hardware, printers and user devices Excellent communication and problem-solving skills Desirable Firewall technologies Hyperconverged infrastructure Experience in a manufacturing or site-based environment Why Apply? Broad technical exposure across infrastructure and networking Hands-on role with real ownership of incidents Opportunity to develop networking and infrastructure expertise If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in Scunthorpe we would love to hear from you. Apply today! INDSR
IT Field Engineer (MSP) Base Salary: £30,000 £35,000 Plus Van or £300 p/m Car Allowance & benefits 3 days p/week on-site across Blackpool & 2 days p/week in Burnley (HQ) The opportunity: A well-established MSP is looking for a client-facing Field Engineer to support a growing schools trust across Blackpool. You ll spend three days per week on-site acting as the go-to IT contact for your allocated schools, with the remaining two days based in Burnley alongside the Service Desk team. This is a role with real ownership not just reacting to tickets, but building relationships and providing proactive, hands-on support. There s genuine progression here. We ve seen people join at 1st Line and develop into senior technical roles and even Service Manager level within the business. The management team are big on upskilling their engineers, investing in training and giving people exposure to projects and more responsibility as they grow. If you re ambitious and want more than just a static support role, this environment will suit you. Day to day You ll support Microsoft 365 environments, servers and desktops, assist with Azure and wider Microsoft cloud technologies, and troubleshoot networking issues across DNS, DHCP and TCP/IP. You ll work across VMware and Hyper-V, manage tickets within SLA, liaise with third parties and see issues through to resolution. Who we are looking for You ll have 2 3 years MSP experience and be operating at strong 1st or 2nd Line level. Solid Microsoft 365 knowledge is essential, alongside good infrastructure fundamentals and the confidence to work independently on-site. You ll need to be friendly, approachable and genuinely enjoy the customer-facing side of the role. This suits someone who likes being out in the field, building rapport with school staff and becoming a trusted IT contact. A full UK driving licence is required and an Enhanced DBS will be arranged. The Next Steps If you d like to hear more, get in touch with Joe White at CRG TEC. Drop me a message, send your CV across, or give me a call for a confidential chat.
03/03/2026
Full time
IT Field Engineer (MSP) Base Salary: £30,000 £35,000 Plus Van or £300 p/m Car Allowance & benefits 3 days p/week on-site across Blackpool & 2 days p/week in Burnley (HQ) The opportunity: A well-established MSP is looking for a client-facing Field Engineer to support a growing schools trust across Blackpool. You ll spend three days per week on-site acting as the go-to IT contact for your allocated schools, with the remaining two days based in Burnley alongside the Service Desk team. This is a role with real ownership not just reacting to tickets, but building relationships and providing proactive, hands-on support. There s genuine progression here. We ve seen people join at 1st Line and develop into senior technical roles and even Service Manager level within the business. The management team are big on upskilling their engineers, investing in training and giving people exposure to projects and more responsibility as they grow. If you re ambitious and want more than just a static support role, this environment will suit you. Day to day You ll support Microsoft 365 environments, servers and desktops, assist with Azure and wider Microsoft cloud technologies, and troubleshoot networking issues across DNS, DHCP and TCP/IP. You ll work across VMware and Hyper-V, manage tickets within SLA, liaise with third parties and see issues through to resolution. Who we are looking for You ll have 2 3 years MSP experience and be operating at strong 1st or 2nd Line level. Solid Microsoft 365 knowledge is essential, alongside good infrastructure fundamentals and the confidence to work independently on-site. You ll need to be friendly, approachable and genuinely enjoy the customer-facing side of the role. This suits someone who likes being out in the field, building rapport with school staff and becoming a trusted IT contact. A full UK driving licence is required and an Enhanced DBS will be arranged. The Next Steps If you d like to hear more, get in touch with Joe White at CRG TEC. Drop me a message, send your CV across, or give me a call for a confidential chat.
Job Title: Software Engineer Location: Somerset Salary: up to 50,000 An opportunity has arisen for a Software Development Engineer to join a growing engineering team delivering software solutions used in industrial environments. You will develop and maintain desktop and web applications using C#, and WPF, contributing to both new development and ongoing system improvements. The role involves close collaboration with multidisciplinary teams and input into architectural decisions. The Role You will work across a blend of modern service based systems and established desktop applications, contributing to both ongoing improvements and new product development. The position involves hands on development, architectural input, and close collaboration with multidisciplinary engineering teams. Key responsiblities Design, develop, test, and maintain desktop and web applications Work with C#, WPF, and modern JavaScript frameworks Support and enhance legacy systems while helping drive modernisation Contribute to architectural decisions and system design discussions Requirements Strong experience in C# and WPF desktop application development Experience with modern frontend frameworks Knowledge of architectural design principles such as SOLID Frontend experience gained through a commercial role Ability to collaborate effectively within multidisciplinary teams If this role is of interest, please apply below.
03/03/2026
Full time
Job Title: Software Engineer Location: Somerset Salary: up to 50,000 An opportunity has arisen for a Software Development Engineer to join a growing engineering team delivering software solutions used in industrial environments. You will develop and maintain desktop and web applications using C#, and WPF, contributing to both new development and ongoing system improvements. The role involves close collaboration with multidisciplinary teams and input into architectural decisions. The Role You will work across a blend of modern service based systems and established desktop applications, contributing to both ongoing improvements and new product development. The position involves hands on development, architectural input, and close collaboration with multidisciplinary engineering teams. Key responsiblities Design, develop, test, and maintain desktop and web applications Work with C#, WPF, and modern JavaScript frameworks Support and enhance legacy systems while helping drive modernisation Contribute to architectural decisions and system design discussions Requirements Strong experience in C# and WPF desktop application development Experience with modern frontend frameworks Knowledge of architectural design principles such as SOLID Frontend experience gained through a commercial role Ability to collaborate effectively within multidisciplinary teams If this role is of interest, please apply below.
Application Support Technician Milnthorpe, Cumbria£30,000 - £35,000 (depending on experience)Do you enjoy helping people and solving problems? Are you looking for a rewarding role where you can build new skills and make a real difference in healthcare?Whether you're just starting your career in technology or want to take your customer service experience in a new direction, this could be the perfect opportunity for you.Founded in 1984, 4S DAWN Clinical Software is a world-leading provider of software that helps hospitals and clinics safely monitor patients with long-term conditions. Our software is used every day by healthcare teams to improve patient safety.We're now looking for a friendly, motivated Application Support Technician to join our team. About the role In this people-focused role, you'll support our customers by helping them use our software confidently and effectively. You'll respond to queries, investigate issues, and work with colleagues to resolve them quickly. You'll also be involved in setting up new systems, making sure everything runs smoothly for our customers from day one.You don't need to be a technical expert; what matters most is that you're curious, enjoy learning, and are confident communicating with people. We'll provide full training to help you build the technical skills you need. What you'll do - Support customers by responding to queries and helping them get the most from our software- Troubleshoot issues and work with our team to resolve them quickly and effectively- Assist with new software setups and testing to make sure everything is ready for use- Be part of a friendly team committed to improving patient care- Act as a trusted software consultant, using creativity and insight to help customers unlock the full potential of the application's tools and features in solving their real-world challenges What we're looking for - A good understanding of computers and networks, or the enthusiasm to learn- Excellent communication skills and a professional, helpful approach on the phone and by email- A degree (or equivalent) or other relevant qualificationExperience with programming (such as SQL, HTML, or JavaScript) or databases is helpful but not essential; we'll teach you what you need to know. Why join us? - A supportive, friendly working environment with hybrid working (split between home and our Milnthorpe office)- Clear opportunities to grow your career, from application support to software development or project delivery- A chance to be part of a mission-led company improving patient safety around the worldPlease note, you'll need to live within a commutable distance (around 20-30 miles) of Milnthorpe, Cumbria.If you're ready to build a rewarding career helping customers and making a difference in healthcare, we'd love to hear from you. Select the Apply button today.Other organisations may call this role Software Support Technician, IT Support Technician, Technical Support Analyst, 1st Line Technician, Helpdesk Technician, Desktop Support Technician, 1st Line Analyst, Customer Support Technician, Software Support Engineer, Systems Support Technician, or Helpdesk Support Technician.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
03/03/2026
Full time
Application Support Technician Milnthorpe, Cumbria£30,000 - £35,000 (depending on experience)Do you enjoy helping people and solving problems? Are you looking for a rewarding role where you can build new skills and make a real difference in healthcare?Whether you're just starting your career in technology or want to take your customer service experience in a new direction, this could be the perfect opportunity for you.Founded in 1984, 4S DAWN Clinical Software is a world-leading provider of software that helps hospitals and clinics safely monitor patients with long-term conditions. Our software is used every day by healthcare teams to improve patient safety.We're now looking for a friendly, motivated Application Support Technician to join our team. About the role In this people-focused role, you'll support our customers by helping them use our software confidently and effectively. You'll respond to queries, investigate issues, and work with colleagues to resolve them quickly. You'll also be involved in setting up new systems, making sure everything runs smoothly for our customers from day one.You don't need to be a technical expert; what matters most is that you're curious, enjoy learning, and are confident communicating with people. We'll provide full training to help you build the technical skills you need. What you'll do - Support customers by responding to queries and helping them get the most from our software- Troubleshoot issues and work with our team to resolve them quickly and effectively- Assist with new software setups and testing to make sure everything is ready for use- Be part of a friendly team committed to improving patient care- Act as a trusted software consultant, using creativity and insight to help customers unlock the full potential of the application's tools and features in solving their real-world challenges What we're looking for - A good understanding of computers and networks, or the enthusiasm to learn- Excellent communication skills and a professional, helpful approach on the phone and by email- A degree (or equivalent) or other relevant qualificationExperience with programming (such as SQL, HTML, or JavaScript) or databases is helpful but not essential; we'll teach you what you need to know. Why join us? - A supportive, friendly working environment with hybrid working (split between home and our Milnthorpe office)- Clear opportunities to grow your career, from application support to software development or project delivery- A chance to be part of a mission-led company improving patient safety around the worldPlease note, you'll need to live within a commutable distance (around 20-30 miles) of Milnthorpe, Cumbria.If you're ready to build a rewarding career helping customers and making a difference in healthcare, we'd love to hear from you. Select the Apply button today.Other organisations may call this role Software Support Technician, IT Support Technician, Technical Support Analyst, 1st Line Technician, Helpdesk Technician, Desktop Support Technician, 1st Line Analyst, Customer Support Technician, Software Support Engineer, Systems Support Technician, or Helpdesk Support Technician.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Senior Server & Desktop Engineer 5 Days Onsite / Morden / £400 to £450 PD Inside IR 35 Our client, an enterprise corporation located in Morden, London is looking for a hands-on Senior Server & Desktop Engineer to join a growing IT team, playing a key role in maintaining, securing and evolving a complex Microsoft estate on a 3 / 6 month rolling contract. This is an excellent opportunity for someone who enjoys working across both server and end-user environments, solving complex problems and driving continuous improvement through automation and best practice. The Role You will be responsible for the design, administration and optimisation of core Microsoft infrastructure services. Working closely with internal teams and stakeholders, you'll ensure systems are secure, resilient and high performing.Key responsibilities include: Designing, administering and securing Active Directory environments (GPO, security hardening, troubleshooting) Managing Windows Server environments (builds, patching, upgrades and migrations) Supporting and engineering desktop environments (Windows 10/11, device management, imaging) Managing Group Policy , DNS and DHCP services Supporting hybrid identity environments using Azure AD / Entra ID Developing and maintaining PowerShell scripts to automate processes and improve efficiency Troubleshooting and resolving complex 2nd and 3rd line infrastructure issues Contributing to infrastructure improvement projects and migrations About You Industry experience within the public sector, council or local government is a must have Strong hands-on experience with Active Directory in complex environments is a must have Proven background supporting Windows Server estates is a must have Solid understanding of hybrid identity models (on-prem + Azure) is a must have Experience with desktop engineering and device lifecycle management Strong PowerShell scripting and automation skills Confident working at 3rd line level, resolving high-impact technical issues Proactive, detail-oriented and comfortable working both independently and within a team
03/03/2026
Contractor
Senior Server & Desktop Engineer 5 Days Onsite / Morden / £400 to £450 PD Inside IR 35 Our client, an enterprise corporation located in Morden, London is looking for a hands-on Senior Server & Desktop Engineer to join a growing IT team, playing a key role in maintaining, securing and evolving a complex Microsoft estate on a 3 / 6 month rolling contract. This is an excellent opportunity for someone who enjoys working across both server and end-user environments, solving complex problems and driving continuous improvement through automation and best practice. The Role You will be responsible for the design, administration and optimisation of core Microsoft infrastructure services. Working closely with internal teams and stakeholders, you'll ensure systems are secure, resilient and high performing.Key responsibilities include: Designing, administering and securing Active Directory environments (GPO, security hardening, troubleshooting) Managing Windows Server environments (builds, patching, upgrades and migrations) Supporting and engineering desktop environments (Windows 10/11, device management, imaging) Managing Group Policy , DNS and DHCP services Supporting hybrid identity environments using Azure AD / Entra ID Developing and maintaining PowerShell scripts to automate processes and improve efficiency Troubleshooting and resolving complex 2nd and 3rd line infrastructure issues Contributing to infrastructure improvement projects and migrations About You Industry experience within the public sector, council or local government is a must have Strong hands-on experience with Active Directory in complex environments is a must have Proven background supporting Windows Server estates is a must have Solid understanding of hybrid identity models (on-prem + Azure) is a must have Experience with desktop engineering and device lifecycle management Strong PowerShell scripting and automation skills Confident working at 3rd line level, resolving high-impact technical issues Proactive, detail-oriented and comfortable working both independently and within a team
C++ Developer / Backend Software Engineer Cambridge / WFH to £75k Are you a C++ technologist looking for an opportunity to progress your career whilst working on complex and interesting systems with continual learning opportunities? You could be joining a market leading software house that's remote access product is used by hundreds of millions of users worldwide. What's in it for you: Salary to £75k Bonus Pension Private Medical Care Life Assurance Travel Insurance Subsidised gym membership and a range of other perks Your role: As a C++ Developer you will join the team responsible for the responsible for creating the client desktop software that forms a key part of the core remote access technology. You'll have exposure across the full development lifecycle from requirements analysis through to design, development and testing with a focus on backend C++ services that require scalability, large amounts of data and must be security compliant. Initially you'll join a large project to engineer the mobile application of this desktop product using Flutter and Dart (you can pick these up on the job), upcoming projects include a piece around cryptography, there's a strong pipeline of projects to keep it interesting! Location / WFH: There's a friendly and supportive team environment, you'll be able to work from home most of the time, meeting up with colleagues in the Cambridge office once or twice a month. About You: You have strong C++ development skills You have cross platform experience, at least two of the following Operating Systems: Linux, Windows, MacOS, Android, iOS You have a good understanding of networking technologies, protocols e.g. TCP/IP, UDP, multicast and / or security principles / regulated environments You have a good understanding of security, the company is ISO 27001 certified You're collaborative with clear, concise communication skills You have a relevant degree e.g. Computer Science It would be great to have some experience with Flutter / Dart mobile development, but you can upskill on the job Apply now to find out more about this C++ Developer / Backend Software Engineer opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
03/03/2026
Full time
C++ Developer / Backend Software Engineer Cambridge / WFH to £75k Are you a C++ technologist looking for an opportunity to progress your career whilst working on complex and interesting systems with continual learning opportunities? You could be joining a market leading software house that's remote access product is used by hundreds of millions of users worldwide. What's in it for you: Salary to £75k Bonus Pension Private Medical Care Life Assurance Travel Insurance Subsidised gym membership and a range of other perks Your role: As a C++ Developer you will join the team responsible for the responsible for creating the client desktop software that forms a key part of the core remote access technology. You'll have exposure across the full development lifecycle from requirements analysis through to design, development and testing with a focus on backend C++ services that require scalability, large amounts of data and must be security compliant. Initially you'll join a large project to engineer the mobile application of this desktop product using Flutter and Dart (you can pick these up on the job), upcoming projects include a piece around cryptography, there's a strong pipeline of projects to keep it interesting! Location / WFH: There's a friendly and supportive team environment, you'll be able to work from home most of the time, meeting up with colleagues in the Cambridge office once or twice a month. About You: You have strong C++ development skills You have cross platform experience, at least two of the following Operating Systems: Linux, Windows, MacOS, Android, iOS You have a good understanding of networking technologies, protocols e.g. TCP/IP, UDP, multicast and / or security principles / regulated environments You have a good understanding of security, the company is ISO 27001 certified You're collaborative with clear, concise communication skills You have a relevant degree e.g. Computer Science It would be great to have some experience with Flutter / Dart mobile development, but you can upskill on the job Apply now to find out more about this C++ Developer / Backend Software Engineer opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
EUC Engineer - Milton Keynes Position Description If it takes seriously complex IT systems to keep your organisational skills challenged, and you've never encountered a network you didn't want to improve, there's a digital revolution brewing in the UK that could use your talents. From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving people's lives, you can be sure we'll do the same for you. And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the nature of the role you will be required to attend our Milton Keynes site 5 days a week and have willingness to travel when required. Your future duties and responsibilities As an EUC Engineer, you will play a crucial role in ensuring the stability and efficiency of our client's desktop computing environment. You will be responsible for maintaining, troubleshooting, and upgrading desktop hardware and peripherals. This role requires a customer-focused mindset, strong technical skills, and the ability to work independently. Key Responsibilities: • Manage walk up Tech Bar service • Perform hardware installations, upgrades, and maintenance of desktops, laptops, and peripherals. • Diagnose and resolve hardware-related issues, providing prompt and effective technical support to end-users. • Meeting room and AV support • Collaborate with the client's IT team to ensure seamless integration of hardware solutions. • Monitor and manage inventory of desktop hardware components and accessories. • Stay updated on industry trends and emerging technologies to recommend hardware improvements. Required qualifications to be successful in this role • Proven experience in desktop hardware support and maintenance. • Strong knowledge of operating systems, including Windows and macOS. • Familiarity with virtualization technologies and endpoint security. • Excellent troubleshooting and problem-solving skills. • Exceptional customer service and communication abilities. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
03/03/2026
Full time
EUC Engineer - Milton Keynes Position Description If it takes seriously complex IT systems to keep your organisational skills challenged, and you've never encountered a network you didn't want to improve, there's a digital revolution brewing in the UK that could use your talents. From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving people's lives, you can be sure we'll do the same for you. And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the nature of the role you will be required to attend our Milton Keynes site 5 days a week and have willingness to travel when required. Your future duties and responsibilities As an EUC Engineer, you will play a crucial role in ensuring the stability and efficiency of our client's desktop computing environment. You will be responsible for maintaining, troubleshooting, and upgrading desktop hardware and peripherals. This role requires a customer-focused mindset, strong technical skills, and the ability to work independently. Key Responsibilities: • Manage walk up Tech Bar service • Perform hardware installations, upgrades, and maintenance of desktops, laptops, and peripherals. • Diagnose and resolve hardware-related issues, providing prompt and effective technical support to end-users. • Meeting room and AV support • Collaborate with the client's IT team to ensure seamless integration of hardware solutions. • Monitor and manage inventory of desktop hardware components and accessories. • Stay updated on industry trends and emerging technologies to recommend hardware improvements. Required qualifications to be successful in this role • Proven experience in desktop hardware support and maintenance. • Strong knowledge of operating systems, including Windows and macOS. • Familiarity with virtualization technologies and endpoint security. • Excellent troubleshooting and problem-solving skills. • Exceptional customer service and communication abilities. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
EUC Engineer - North Wales Position Description f complex IT environments motivate you and you enjoy improving networks, devices, and user experiences, CGI has an opportunity for you. Across the UK, we're delivering digital transformation that supports public services and commercial organisations alike. Our teams work at the heart of essential systems, ensuring technology performs reliably, securely, and efficiently. When you join CGI, you won't just support IT - you'll help enable services that make everyday life better for communities and organisations. At CGI, you are more than an employee - you are a Partner. Recognised in the Sunday Times Best Places to Work List 2025 and named one of the World's Best Employers by Forbes, we offer a competitive salary, strong pension, private healthcare, and a share scheme (3.5% + 3.5% matching). We are committed to building an inclusive and diverse workplace and proudly hold a Gold Award in support of the Armed Forces Corporate Covenant. This is a field-based role across North Wales, supporting multiple client sites. You must hold, or be eligible and willing to obtain, NPPV3 clearance. Your future duties and responsibilities As an EUC Engineer, you will provide on-site hardware deployment, maintenance, and technical support across a range of client environments. You will play a key role in ensuring end-user devices are installed, configured, and maintained to high operational and security standards. This role offers variety, autonomy, and direct client interaction - ideal for someone who thrives in hands-on environments and enjoys delivering practical solutions. Key Responsibilities Travel to client sites to deploy, configure, and maintain desktops, laptops, and end-user devices Provide on-site troubleshooting and resolution of hardware-related incidents Install, image, and configure devices in line with company and client security standards Support hardware upgrades, replacements, and new installations Manage and track hardware inventory across multiple locations Assist with hardware lifecycle management, including procurement coordination, warranty support, and decommissioning Ensure compliance with security policies and operational procedures Maintain clear documentation and reporting of completed work Build strong working relationships with clients through professional, responsive service Required qualifications to be successful in this role Proven experience in desktop hardware deployment and support Strong understanding of desktops, laptops, and peripheral devices Knowledge of Windows and/or macOS operating systems Experience with hardware imaging and deployment tools (e.g. SCCM, MDT) Understanding of Active Directory and basic networking principles Experience working in client-facing or field-based support roles Familiarity with hardware lifecycle processes and warranty procedures Full UK driving licence Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
03/03/2026
Full time
EUC Engineer - North Wales Position Description f complex IT environments motivate you and you enjoy improving networks, devices, and user experiences, CGI has an opportunity for you. Across the UK, we're delivering digital transformation that supports public services and commercial organisations alike. Our teams work at the heart of essential systems, ensuring technology performs reliably, securely, and efficiently. When you join CGI, you won't just support IT - you'll help enable services that make everyday life better for communities and organisations. At CGI, you are more than an employee - you are a Partner. Recognised in the Sunday Times Best Places to Work List 2025 and named one of the World's Best Employers by Forbes, we offer a competitive salary, strong pension, private healthcare, and a share scheme (3.5% + 3.5% matching). We are committed to building an inclusive and diverse workplace and proudly hold a Gold Award in support of the Armed Forces Corporate Covenant. This is a field-based role across North Wales, supporting multiple client sites. You must hold, or be eligible and willing to obtain, NPPV3 clearance. Your future duties and responsibilities As an EUC Engineer, you will provide on-site hardware deployment, maintenance, and technical support across a range of client environments. You will play a key role in ensuring end-user devices are installed, configured, and maintained to high operational and security standards. This role offers variety, autonomy, and direct client interaction - ideal for someone who thrives in hands-on environments and enjoys delivering practical solutions. Key Responsibilities Travel to client sites to deploy, configure, and maintain desktops, laptops, and end-user devices Provide on-site troubleshooting and resolution of hardware-related incidents Install, image, and configure devices in line with company and client security standards Support hardware upgrades, replacements, and new installations Manage and track hardware inventory across multiple locations Assist with hardware lifecycle management, including procurement coordination, warranty support, and decommissioning Ensure compliance with security policies and operational procedures Maintain clear documentation and reporting of completed work Build strong working relationships with clients through professional, responsive service Required qualifications to be successful in this role Proven experience in desktop hardware deployment and support Strong understanding of desktops, laptops, and peripheral devices Knowledge of Windows and/or macOS operating systems Experience with hardware imaging and deployment tools (e.g. SCCM, MDT) Understanding of Active Directory and basic networking principles Experience working in client-facing or field-based support roles Familiarity with hardware lifecycle processes and warranty procedures Full UK driving licence Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Blue Orchid Recruitment Ltd
Wellington, Shropshire
Ready to launch your career in IT? If you are a recent computer science or IT graduate bursting with passion for technology, eager to sharpen your skills and make a real impact, this role is for you. Our client, a dynamic and growing specialist IT service provider based in Telford (you must be based in or within a 30 minute commute of Telford), is looking for a motivated and ambitious Graduate Computer Engineer to join their talented team. This isn t just another graduate job, it is a springboard into an exciting IT career where you will be supported, challenged, and rewarded every step of the way. What You ll Get to Do: Write bespoke code to improve internal and client systems. Contribute to exciting Identity and Access Management (IDAM) projects. Perform system upgrades and patching keeping critical systems running smoothly. Provide helpdesk support and proactive systems monitoring. What You ll Bring: A love for coding (ideally Java, JavaScript, Python, PHP but we value your willingness to learn even more!). A collaborative, team-first mindset. Curiosity, adaptability, and a drive to master new technologies. (Bonus points if you ve dabbled in other coding languages but enthusiasm is your best asset!) Extra Tech You ll Get Exposure To: Hardware infrastructure (servers, storage arrays, switches) Microsoft tech (Active Directory, Office 365) Linux environments (SUSE, Debian, Red Hat) Hypervisors, desktop management, backup & disaster recovery tools Why You ll Love Working Here: Permanent, full-time role with fantastic career progression. Flexible working hours for the right person. Free on-site parking + good public transport links. Modern offices air-conditioned with disabled facilities. Opportunities for travel and occasional work away from home. Starting salary: £25,000 + rapid advancement as you grow. You won t just be a small cog in a big machine, you ll be part of a team that values your ideas, invests in your growth, and helps shape your career. If you re ready to launch your IT career, gain invaluable experience, and be part of a team that values your growth, we d love to hear from you! Apply today and join us on an exciting journey toward becoming a skilled IT professional.
03/03/2026
Full time
Ready to launch your career in IT? If you are a recent computer science or IT graduate bursting with passion for technology, eager to sharpen your skills and make a real impact, this role is for you. Our client, a dynamic and growing specialist IT service provider based in Telford (you must be based in or within a 30 minute commute of Telford), is looking for a motivated and ambitious Graduate Computer Engineer to join their talented team. This isn t just another graduate job, it is a springboard into an exciting IT career where you will be supported, challenged, and rewarded every step of the way. What You ll Get to Do: Write bespoke code to improve internal and client systems. Contribute to exciting Identity and Access Management (IDAM) projects. Perform system upgrades and patching keeping critical systems running smoothly. Provide helpdesk support and proactive systems monitoring. What You ll Bring: A love for coding (ideally Java, JavaScript, Python, PHP but we value your willingness to learn even more!). A collaborative, team-first mindset. Curiosity, adaptability, and a drive to master new technologies. (Bonus points if you ve dabbled in other coding languages but enthusiasm is your best asset!) Extra Tech You ll Get Exposure To: Hardware infrastructure (servers, storage arrays, switches) Microsoft tech (Active Directory, Office 365) Linux environments (SUSE, Debian, Red Hat) Hypervisors, desktop management, backup & disaster recovery tools Why You ll Love Working Here: Permanent, full-time role with fantastic career progression. Flexible working hours for the right person. Free on-site parking + good public transport links. Modern offices air-conditioned with disabled facilities. Opportunities for travel and occasional work away from home. Starting salary: £25,000 + rapid advancement as you grow. You won t just be a small cog in a big machine, you ll be part of a team that values your ideas, invests in your growth, and helps shape your career. If you re ready to launch your IT career, gain invaluable experience, and be part of a team that values your growth, we d love to hear from you! Apply today and join us on an exciting journey toward becoming a skilled IT professional.
