2 jobs found

IT Service Desk Technician -FTC Annual Salary: £28,142 - £30,024 Location: Bath Job Type: Fixed Term until 31st December 2026 We are seeking an experienced IT Service Desk Technician to work for a highly regarded Bath based organisation within the education sector This role is ideal for a professional with a background in IT, preferably within an education environment, who is committed to ensuring the smooth operation of IT systems and providing excellent support to staff and students. Day-to-day of the role: Manage and resolve IT tickets, ensuring efficient troubleshooting and problem-solving to support staff efficiency and enhance the learning experience for students. Share responsibility for the delivery of the Break-Fix Service, providing onsite support as part of the Central Services and Support Team. Maintain the Local Area Network and Wi-Fi network within the Trust, ensuring reliable connectivity and performance. Collaborate with team members to support the overall IT strategy and contribute to a high-functioning team environment. Required Skills & Qualifications: Minimum of 2 years' experience as an IT Support/Service Desk Technician. Strong knowledge of Microsoft 365 applications and their administration. Familiarity with Active Directory, Group Policy, and network management, including Access Points and Switches. Experience with Help Desk Systems such as Freshdesk. Ability to provide Break Fix and Remote Hands support service for various End Point devices (eg, Laptops, Desktops, iPads, Projectors). Excellent problem-solving skills and a passion for delivering positive outcomes. Effective team player with a commitment to developing a groundbreaking IT strategy in education. If you are interested in this position please apply online or for more information please contact me

Would you be excited to make an impact within a growing global business as an IT Service Desk Coordinator? Youll need a logical mind and be able to follow a process while recommending new methods. You will manage tickets and the escalation process while liaising with stakeholders to manage expectations and prioritise tasks. Whilst the role is initially for 6 months the scale of the organisation means that longer term opportunities may be available upon successful completion of the fixed term contract. Role: Service Desk Coordinator Term: 6 months fixed term contract, with potential for longevity Salary: £26,165 - £29,240 plus excellent package, (incremental salary, 5 weeks holiday + bank holidays, pension scheme (rises with length of service), death in service, long service reward, paternity, discounted gym membership, maternity and adoption pay and bike to work scheme) Location: Tamworth within easy reach of the M42 and A5, easily commutable from Sutton Coldfield, Birmingham, Coventry, Warwick, Tamworth, Lichfield, Burton-on-Trent, Nuneaton, Hinckley, Walsall, Cannock, & surrounding areas. The duties of the IT Coordinator / Service Desk Coordinator will include: * Monitoring, assessing and assigning Service Desk tickets * Liaising with Developers and End Users to ensure estimations are given to the business * First point of contact for support issues and escalations * Help build up a knowledge base for users * Ensure tickets are logged correctly and kept up to date * Enhance processes where required The following experience is required for the IT Coordinator / Service Desk Coordinator role: * Demonstrable coordination exposure within a commercial environment * Experience involved with a IT Service Desk would be beneficial * A high level of communication - both verbal and written * Familiar with Windows Operating Systems * Experience of working in a development environment would prove advantageous yet not essential * An ITIL background Big Red are recruiting for this role exclusively and have interview dates booked. If you would like to know more about this vacancy please call (Apply online only) and ask for Dominic Savolainen. Keywords: IT Coordinator / Service Desk Coordinator, 1st line support analyst, 1st line support technician, first line support analyst, first line support technician, IT Project, IT administration, application engineer, technical support analyst, helpdesk analyst, help desk analyst, IT analyst, IT support technician