The Head of Windows Enterprise is accountable for the global Windows ecosystem and the full Microsoft technology stack across LMAX Group. This role sets the strategic direction, leads a high-performing global engineering organisation, and ensures the reliability, security, and evolution of all Windows Enterprise services. You will act as the senior technical authority and final escalation point, but your primary impact will be through strategy, leadership, and driving an automation-first engineering culture that delivers measurable business value. Key Responsibilities 1. Leadership, Strategy & Organisational Impact Define and own the multi-year Windows Enterprise strategy aligned to LMAX Group's cloud-first and M365 vision. Lead and develop a global team spanning 1st, 2nd, and 3rd line engineering, building a culture of ownership, accountability, and collaboration. Engage senior stakeholders across business units to ensure Windows services evolve with organisational needs and deliver an exceptional end-user experience. Own vendor and partner relationships, including strategic technology decisions and procurement. Champion a high-standards culture, where engineering excellence and "doing the right thing" are non-negotiable. 2. Service Ownership & Operational Excellence Own the performance, reliability, and consistency of global end-user computing services. Ensure robust lifecycle management, including patching, compliance, and security across the Windows estate. Act as the senior escalation point for complex or critical issues within the Windows Enterprise environment. Oversee asset and application management, ensuring accurate inventory, effective patching, and operational discipline. 3. Identity, Security & Risk Management Provide leadership across Identity and Access Management, including IAM lifecycle, Azure AD (Entra ID), RBAC, and directory integrations. Partner with Cyber Security to deliver Zero Trust initiatives, conditional access, CASB solutions, and privileged access governance. Ensure all services meet regulatory, audit, and security expectations, consistent with financial services standards. 4. Core Infrastructure & Cloud Services Own the strategy, reliability, and evolution of Microsoft core services, including Active Directory Directory Services (AD DS), Entra ID, Intune, and the full Microsoft 365 stack. Contribute to Azure cloud strategy, supporting IaaS, PaaS, and M365 scalability and modernisation. Maintain and support the AWS EC2 infrastructure underpinning the MT4 and MT5 trading platforms, ensuring stability, performance, and alignment with operational and regulatory requirements. Maintain and evolve business continuity capabilities, including Azure Virtual Desktop (AVD) and Intune-based continuity frameworks. Technical Expertise Deep expertise across the Microsoft ecosystem: Windows Server (2016+), Windows 10/11, Microsoft 365. Strong understanding of Azure products, Azure IAM, hybrid identity, and on-premise AD forest integration. Experience with Cloud Platforms: AWS, Alibaba, Azure. Exposure to Broker Trading systems (MT4/MT5) and FIX protocol is highly advantageous. Automation & Engineering Practices Advanced PowerShell and Azure AD Graph API scripting capability. Experience with Infrastructure-as-Code (Terraform, Ansible) and modern CI/CD engineering approaches. Proficiency with Intune, Defender for Endpoint, BitLocker, AppLocker, and related enterprise Security tooling. Leadership & Personal Attributes Excellent stakeholder management, able to translate technical strategy into business outcomes. A proactive, accountable self-starter with strong ownership and delivery focus. Collaborative, approachable leadership style with experience running follow-the-sun operational models. Qualifications Professional certification such as Microsoft Certified: Azure Administrator or Azure Security Engineer. Demonstrable experience leading and scaling infrastructure teams within complex, regulated environments. Benefits 25 days of holiday Bonus Pension contribution Private medical, dental, and vision coverage Life assurance Critical illness cover Wellness contribution program with access to ClassPass Plumm Platform Five volunteering days Give as You Earn initiative Learning and development programs Electric Vehicle Scheme Cycle to Work Scheme Season Ticket Loan
10/05/2026
Full time
The Head of Windows Enterprise is accountable for the global Windows ecosystem and the full Microsoft technology stack across LMAX Group. This role sets the strategic direction, leads a high-performing global engineering organisation, and ensures the reliability, security, and evolution of all Windows Enterprise services. You will act as the senior technical authority and final escalation point, but your primary impact will be through strategy, leadership, and driving an automation-first engineering culture that delivers measurable business value. Key Responsibilities 1. Leadership, Strategy & Organisational Impact Define and own the multi-year Windows Enterprise strategy aligned to LMAX Group's cloud-first and M365 vision. Lead and develop a global team spanning 1st, 2nd, and 3rd line engineering, building a culture of ownership, accountability, and collaboration. Engage senior stakeholders across business units to ensure Windows services evolve with organisational needs and deliver an exceptional end-user experience. Own vendor and partner relationships, including strategic technology decisions and procurement. Champion a high-standards culture, where engineering excellence and "doing the right thing" are non-negotiable. 2. Service Ownership & Operational Excellence Own the performance, reliability, and consistency of global end-user computing services. Ensure robust lifecycle management, including patching, compliance, and security across the Windows estate. Act as the senior escalation point for complex or critical issues within the Windows Enterprise environment. Oversee asset and application management, ensuring accurate inventory, effective patching, and operational discipline. 3. Identity, Security & Risk Management Provide leadership across Identity and Access Management, including IAM lifecycle, Azure AD (Entra ID), RBAC, and directory integrations. Partner with Cyber Security to deliver Zero Trust initiatives, conditional access, CASB solutions, and privileged access governance. Ensure all services meet regulatory, audit, and security expectations, consistent with financial services standards. 4. Core Infrastructure & Cloud Services Own the strategy, reliability, and evolution of Microsoft core services, including Active Directory Directory Services (AD DS), Entra ID, Intune, and the full Microsoft 365 stack. Contribute to Azure cloud strategy, supporting IaaS, PaaS, and M365 scalability and modernisation. Maintain and support the AWS EC2 infrastructure underpinning the MT4 and MT5 trading platforms, ensuring stability, performance, and alignment with operational and regulatory requirements. Maintain and evolve business continuity capabilities, including Azure Virtual Desktop (AVD) and Intune-based continuity frameworks. Technical Expertise Deep expertise across the Microsoft ecosystem: Windows Server (2016+), Windows 10/11, Microsoft 365. Strong understanding of Azure products, Azure IAM, hybrid identity, and on-premise AD forest integration. Experience with Cloud Platforms: AWS, Alibaba, Azure. Exposure to Broker Trading systems (MT4/MT5) and FIX protocol is highly advantageous. Automation & Engineering Practices Advanced PowerShell and Azure AD Graph API scripting capability. Experience with Infrastructure-as-Code (Terraform, Ansible) and modern CI/CD engineering approaches. Proficiency with Intune, Defender for Endpoint, BitLocker, AppLocker, and related enterprise Security tooling. Leadership & Personal Attributes Excellent stakeholder management, able to translate technical strategy into business outcomes. A proactive, accountable self-starter with strong ownership and delivery focus. Collaborative, approachable leadership style with experience running follow-the-sun operational models. Qualifications Professional certification such as Microsoft Certified: Azure Administrator or Azure Security Engineer. Demonstrable experience leading and scaling infrastructure teams within complex, regulated environments. Benefits 25 days of holiday Bonus Pension contribution Private medical, dental, and vision coverage Life assurance Critical illness cover Wellness contribution program with access to ClassPass Plumm Platform Five volunteering days Give as You Earn initiative Learning and development programs Electric Vehicle Scheme Cycle to Work Scheme Season Ticket Loan
Swindon, Wiltshire, United Kingdom Newport, United Kingdom Billingham, County Durham, United Kingdom (Hybrid) Job Description Enterprise Applications Team Swindon, Newport, or Billingham- flexible and hybrid working options Band E: £41,380 FTC or Permanent It's an exciting time to be part of UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation. We are now seeking an experienced Senior Application Engineer to join our Enterprise Applications Team. The duties for this role include, but are not limited to the following: Functional lead for resolving issues and delivering change requests for HR and Payroll aspects of our ERP system. Identify opportunities to replace, upgrade and improve people and system processes by providing subject matter expertise (SME), guidance, advice, and input into architectural, technical, design and implementation solutions. Document change, continuous improvement, projects-based and business as usual (BAU) support requirements & system specifications with a high degree of accuracy, interfacing with key stakeholders to clarify, refine and validate. Build and maintain effective working relationships with Clients, 3rd Party suppliers, and System Implementers. Work with, and support, Product Delivery Leads, Technical team leads, and other Digital & Information (D&I) teams and stakeholders to support and lead on testing activities ensuring issues are recorded / resolved. Communicate information at the right level to drive decisions and actions. Flexibility may be required to respond to the changing needs of the organisation and the service. You may also be asked to support with ad hoc projects and pieces of work relevant to your role in line with business requirements. Provide coaching/training to clients/team members to increase technical knowledge. To do this role well you will need: Extensive experience with Oracle Cloud Fusion and Oracle eBusiness Suite R12 (desirable) across key HCM modules (Core HR, Payroll, Comp Benefits, Talent, Learn, Recruit, Absence, Helpdesk). Strong understanding of Oracle ERP processes and operating practices, supported by broader ERP exposure such as SAP, Workday, or PeopleSoft. Proven ability to produce clear requirements and functional specifications for system enhancements and regulatory changes. Effective cross-team collaborator with excellent written and verbal communication skills and the ability to build strong stakeholder relationships. Experience working within a shared service environment would be advantageous. Demonstrable ability to lead minor projects, releases, and change initiatives. Technical proficiency with PL/SQL, Java, BI Publisher, and similar tools. Understand delivery and project methodologies, including Agile, Prince2, and ITIL. For additional information and a confidential discussion please contact our Recruitment Team on . We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website. Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying. We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
09/05/2026
Full time
Swindon, Wiltshire, United Kingdom Newport, United Kingdom Billingham, County Durham, United Kingdom (Hybrid) Job Description Enterprise Applications Team Swindon, Newport, or Billingham- flexible and hybrid working options Band E: £41,380 FTC or Permanent It's an exciting time to be part of UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation. We are now seeking an experienced Senior Application Engineer to join our Enterprise Applications Team. The duties for this role include, but are not limited to the following: Functional lead for resolving issues and delivering change requests for HR and Payroll aspects of our ERP system. Identify opportunities to replace, upgrade and improve people and system processes by providing subject matter expertise (SME), guidance, advice, and input into architectural, technical, design and implementation solutions. Document change, continuous improvement, projects-based and business as usual (BAU) support requirements & system specifications with a high degree of accuracy, interfacing with key stakeholders to clarify, refine and validate. Build and maintain effective working relationships with Clients, 3rd Party suppliers, and System Implementers. Work with, and support, Product Delivery Leads, Technical team leads, and other Digital & Information (D&I) teams and stakeholders to support and lead on testing activities ensuring issues are recorded / resolved. Communicate information at the right level to drive decisions and actions. Flexibility may be required to respond to the changing needs of the organisation and the service. You may also be asked to support with ad hoc projects and pieces of work relevant to your role in line with business requirements. Provide coaching/training to clients/team members to increase technical knowledge. To do this role well you will need: Extensive experience with Oracle Cloud Fusion and Oracle eBusiness Suite R12 (desirable) across key HCM modules (Core HR, Payroll, Comp Benefits, Talent, Learn, Recruit, Absence, Helpdesk). Strong understanding of Oracle ERP processes and operating practices, supported by broader ERP exposure such as SAP, Workday, or PeopleSoft. Proven ability to produce clear requirements and functional specifications for system enhancements and regulatory changes. Effective cross-team collaborator with excellent written and verbal communication skills and the ability to build strong stakeholder relationships. Experience working within a shared service environment would be advantageous. Demonstrable ability to lead minor projects, releases, and change initiatives. Technical proficiency with PL/SQL, Java, BI Publisher, and similar tools. Understand delivery and project methodologies, including Agile, Prince2, and ITIL. For additional information and a confidential discussion please contact our Recruitment Team on . We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website. Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying. We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
Senior Service Delivery Engineer / Snr IT support engineer, NE22, 4 days in office, 1 day working from home, Monday to Friday £40-45k Our client has created a NEW vacancy and career opportunity for a Senior Service Delivery Engineer. The client is a global market leading company, and the job is based in the Newcastle area. The role includes: The Senior Service Delivery Engineer UK is responsible for leading high-quality IT service delivery while providing senior technical expertise and escalations across this location Resolving 2nd & 3rd level IT technical issues and escalating where appropriate. Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms. Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies. Lead major incident resolutions (P1/ P2) including co-ordination across global teams & vendors Ensuring ITIL best practices. We're looking for someone who can bring the following; Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure & desktop. This is about BREADTH of experience. Delivered IT support in a manufacturing environment Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem & change management. Leading or mentoring team members. YOU WILL NEED EXPERIENCE IN EITHER MANUFACTURING, PRODUCTION or AN ENVIRONMENT WITH PHYSICAL SERVICE DELIVERY ELEMENTS TO THE ROLE AND EXPOSURE TO ERP SYSTEMS - for example, a Building company / industry, Service / maintenance, Housing association Location: Newcastle - Office 4 days a week and 1 day a week work from home. Occasional travel ( maybe once a month) Salary: £40,000 - £45,000 depending on experience, excellent pension, healthcare and lots more Vantage Recruitment is working in partnership with Genium Selection and acting as a Recruitment Agency in relation to this vacancy so by applying for this role you are authorising us to share your details with Genium to assess suitability for the role.
08/05/2026
Full time
Senior Service Delivery Engineer / Snr IT support engineer, NE22, 4 days in office, 1 day working from home, Monday to Friday £40-45k Our client has created a NEW vacancy and career opportunity for a Senior Service Delivery Engineer. The client is a global market leading company, and the job is based in the Newcastle area. The role includes: The Senior Service Delivery Engineer UK is responsible for leading high-quality IT service delivery while providing senior technical expertise and escalations across this location Resolving 2nd & 3rd level IT technical issues and escalating where appropriate. Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms. Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies. Lead major incident resolutions (P1/ P2) including co-ordination across global teams & vendors Ensuring ITIL best practices. We're looking for someone who can bring the following; Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure & desktop. This is about BREADTH of experience. Delivered IT support in a manufacturing environment Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem & change management. Leading or mentoring team members. YOU WILL NEED EXPERIENCE IN EITHER MANUFACTURING, PRODUCTION or AN ENVIRONMENT WITH PHYSICAL SERVICE DELIVERY ELEMENTS TO THE ROLE AND EXPOSURE TO ERP SYSTEMS - for example, a Building company / industry, Service / maintenance, Housing association Location: Newcastle - Office 4 days a week and 1 day a week work from home. Occasional travel ( maybe once a month) Salary: £40,000 - £45,000 depending on experience, excellent pension, healthcare and lots more Vantage Recruitment is working in partnership with Genium Selection and acting as a Recruitment Agency in relation to this vacancy so by applying for this role you are authorising us to share your details with Genium to assess suitability for the role.
Senior Systems Support Engineer About the Company Our client is a global technology organisation delivering innovative solutions across transportation and critical infrastructure sectors. The company focuses on improving customer experiences through advanced technology, operational excellence, and secure digital services. Operating internationally, they are committed to innovation, collaboration, and delivering high-quality solutions to both public and private sector customers. The Role We are seeking a Senior Systems Support Engineer to support the operational delivery and maintenance of enterprise endpoint management and patching solutions across a large-scale corporate IT environment. The successful candidate will be responsible for maintaining endpoint management platforms, delivering software deployments, managing operating system builds, supporting security patching activities, and providing 2nd/3rd line technical support. The role also involves root cause analysis, technical project delivery, and ensuring compliance across end-user environments. Key Responsibilities Ensure the availability and performance of endpoint management and software deployment platforms. Manage and maintain services including: Patch Management OS Provisioning Software Distribution Endpoint Configuration Develop and maintain operational processes relating to system builds, patch creation, software packaging, deployments, reporting, and security controls. Investigate and remediate security vulnerabilities across desktop and server estates within agreed timelines. Support security hardening and compliance activities across front-office platforms and applications. Assist in improving endpoint delivery strategies including: Application deployment Antivirus management Security patching Driver and firmware updates Operating system deployment Manage documentation relating to systems, processes, and operational procedures. Own the full lifecycle of patch deployment activities from testing through to production rollout. Support platform upgrades, migrations, and access control management. Participate in technical projects involving software deployment to bespoke hardware and devices. Escalate issues appropriately and contribute to incident resolution. Support training and knowledge transfer activities following technical changes. Work collaboratively with internal teams, stakeholders, and customers where required. Required Skills & Experience Essential Degree in Computer Science, Engineering, or equivalent commercial experience. Strong experience with enterprise patch management and endpoint management tools such as: Ivanti Endpoint Manager Microsoft SCCM ManageEngine NinjaOne or similar technologies Strong PowerShell scripting experience. Experience deploying and supporting Microsoft operating systems across desktop and server environments. Experience supporting multi-platform infrastructure environments. Proven experience managing patch testing and deployment environments. Strong understanding of Microsoft Windows desktop support. Experience supporting Linux/Unix desktop environments (e.g. Ubuntu). Experience working within ITIL environments including change and release management. Understanding of quality and service management standards such as ISO 9001 / ISO 20000. Strong networking fundamentals including TCP/IP. Experience with Microsoft Active Directory technologies including: DNS DHCP Group Policy WSUS DFS Experience with OS imaging and deployment technologies including PXE and system imaging solutions. Desirable ITIL certification. Microsoft certifications. Experience managing services against strict SLAs. Experience with virtualisation technologies including: VMware Hyper-V Experience with additional scripting or development languages such as: Bash Powershell VB.NET C++ .NET Batch scripting
08/05/2026
Full time
Senior Systems Support Engineer About the Company Our client is a global technology organisation delivering innovative solutions across transportation and critical infrastructure sectors. The company focuses on improving customer experiences through advanced technology, operational excellence, and secure digital services. Operating internationally, they are committed to innovation, collaboration, and delivering high-quality solutions to both public and private sector customers. The Role We are seeking a Senior Systems Support Engineer to support the operational delivery and maintenance of enterprise endpoint management and patching solutions across a large-scale corporate IT environment. The successful candidate will be responsible for maintaining endpoint management platforms, delivering software deployments, managing operating system builds, supporting security patching activities, and providing 2nd/3rd line technical support. The role also involves root cause analysis, technical project delivery, and ensuring compliance across end-user environments. Key Responsibilities Ensure the availability and performance of endpoint management and software deployment platforms. Manage and maintain services including: Patch Management OS Provisioning Software Distribution Endpoint Configuration Develop and maintain operational processes relating to system builds, patch creation, software packaging, deployments, reporting, and security controls. Investigate and remediate security vulnerabilities across desktop and server estates within agreed timelines. Support security hardening and compliance activities across front-office platforms and applications. Assist in improving endpoint delivery strategies including: Application deployment Antivirus management Security patching Driver and firmware updates Operating system deployment Manage documentation relating to systems, processes, and operational procedures. Own the full lifecycle of patch deployment activities from testing through to production rollout. Support platform upgrades, migrations, and access control management. Participate in technical projects involving software deployment to bespoke hardware and devices. Escalate issues appropriately and contribute to incident resolution. Support training and knowledge transfer activities following technical changes. Work collaboratively with internal teams, stakeholders, and customers where required. Required Skills & Experience Essential Degree in Computer Science, Engineering, or equivalent commercial experience. Strong experience with enterprise patch management and endpoint management tools such as: Ivanti Endpoint Manager Microsoft SCCM ManageEngine NinjaOne or similar technologies Strong PowerShell scripting experience. Experience deploying and supporting Microsoft operating systems across desktop and server environments. Experience supporting multi-platform infrastructure environments. Proven experience managing patch testing and deployment environments. Strong understanding of Microsoft Windows desktop support. Experience supporting Linux/Unix desktop environments (e.g. Ubuntu). Experience working within ITIL environments including change and release management. Understanding of quality and service management standards such as ISO 9001 / ISO 20000. Strong networking fundamentals including TCP/IP. Experience with Microsoft Active Directory technologies including: DNS DHCP Group Policy WSUS DFS Experience with OS imaging and deployment technologies including PXE and system imaging solutions. Desirable ITIL certification. Microsoft certifications. Experience managing services against strict SLAs. Experience with virtualisation technologies including: VMware Hyper-V Experience with additional scripting or development languages such as: Bash Powershell VB.NET C++ .NET Batch scripting
Astroscale Holdings Inc.
East Hagbourne, Oxfordshire
AstroscaleUK are seeking a passionate, enthusiastic and multi-disciplined IT Support Engineer to support our IT team on a Fixed Term Contract for approximately 3 months. We are looking for someone who is prepared to roll up their sleeves, get through the support workload and provide an excellent level of service to the Astroscale teams. This person will also be innovative and creative and can bring new ideas to increase the efficiency and effectiveness of the service we provide. This role will be primarily based around the helpdesk ticketing system to keep track of requests and incidents, escalating to senior members when necessary - you won't be resetting passwords all day and the work is varied. There will be project work and activities outside of the daily ticket grind to keep you motivated and learning. We leverage cloud platforms from AWS and Azure so you will have the opportunity to work with all those systems to some extent. Responsibilities Triaging requests and providing 1st and 2nd line support to a growing user base covering Microsoft O365, AWS and other Astroscale systems, escalating 3rd line to Senior Engineers. Setting up new and managing existing user accounts and access rights utilizing Autopilot builds. Installing updates and patches, managing software systems and being proactive. Configuring laptop builds and making recommendations for improvements. Diagnosing and fixing network problems. Intune app packaging for networks. Netwrix auditor configuration and management. Maintaining inventory systems. Managing data backups across our estate. Working with the global IT team to optimise support processes. Developing training materials for Astroscale users. Occasional need to support Astroscale through on-call shifts may be required. Creating and maintaining systems documentation across the Astroscale estate. Essential Skills Great at supporting Microsoft Windows 11. Microsoft 365 administration - 2+ years' experience, including Entra ID, Intune, Exchange, Teams, and SharePoint administration. Laptop automation & configuration. Customer service focused. Fantastic written & verbal communication and interpersonal skills. Proven work experience as an IT Support Engineer. Good attention to detail and adherence to standard processes and procedures. Ability to think critically and diagnose software and hardware issues. Ability to manage your workload, effective in prioritising multiple requests. Desirable Skills Experience with Intune MDM. Experience with Microsoft Azure. Experience with scripting languages such as PowerShell. MacOS management. Experience with managing Meraki infrastructure. An interest in cyber security. Ability to use network diagnosis tools found in Windows, MacOS, and Linux. CompTIA or Microsoft certifications. Familiarity with working in an ITIL environment. Benefits Competitive base salary. Opportunity to work with a highly talented, diverse and dynamic international team with cutting edge technology. Flexible working around core hours in a friendly and supportive environment. Optional 9/75 working pattern. Hybrid working available - expected 3-4 days on site. 25 days holiday (increasing yearly up to a maximum of 28 days) + 8 days Bank Holiday. Life insurance and long term sick pay. Private healthcare (taxable benefit). State of the art office and cleanroom facility. Regular social events. Location Astroscale UK (Harwell).
08/05/2026
Full time
AstroscaleUK are seeking a passionate, enthusiastic and multi-disciplined IT Support Engineer to support our IT team on a Fixed Term Contract for approximately 3 months. We are looking for someone who is prepared to roll up their sleeves, get through the support workload and provide an excellent level of service to the Astroscale teams. This person will also be innovative and creative and can bring new ideas to increase the efficiency and effectiveness of the service we provide. This role will be primarily based around the helpdesk ticketing system to keep track of requests and incidents, escalating to senior members when necessary - you won't be resetting passwords all day and the work is varied. There will be project work and activities outside of the daily ticket grind to keep you motivated and learning. We leverage cloud platforms from AWS and Azure so you will have the opportunity to work with all those systems to some extent. Responsibilities Triaging requests and providing 1st and 2nd line support to a growing user base covering Microsoft O365, AWS and other Astroscale systems, escalating 3rd line to Senior Engineers. Setting up new and managing existing user accounts and access rights utilizing Autopilot builds. Installing updates and patches, managing software systems and being proactive. Configuring laptop builds and making recommendations for improvements. Diagnosing and fixing network problems. Intune app packaging for networks. Netwrix auditor configuration and management. Maintaining inventory systems. Managing data backups across our estate. Working with the global IT team to optimise support processes. Developing training materials for Astroscale users. Occasional need to support Astroscale through on-call shifts may be required. Creating and maintaining systems documentation across the Astroscale estate. Essential Skills Great at supporting Microsoft Windows 11. Microsoft 365 administration - 2+ years' experience, including Entra ID, Intune, Exchange, Teams, and SharePoint administration. Laptop automation & configuration. Customer service focused. Fantastic written & verbal communication and interpersonal skills. Proven work experience as an IT Support Engineer. Good attention to detail and adherence to standard processes and procedures. Ability to think critically and diagnose software and hardware issues. Ability to manage your workload, effective in prioritising multiple requests. Desirable Skills Experience with Intune MDM. Experience with Microsoft Azure. Experience with scripting languages such as PowerShell. MacOS management. Experience with managing Meraki infrastructure. An interest in cyber security. Ability to use network diagnosis tools found in Windows, MacOS, and Linux. CompTIA or Microsoft certifications. Familiarity with working in an ITIL environment. Benefits Competitive base salary. Opportunity to work with a highly talented, diverse and dynamic international team with cutting edge technology. Flexible working around core hours in a friendly and supportive environment. Optional 9/75 working pattern. Hybrid working available - expected 3-4 days on site. 25 days holiday (increasing yearly up to a maximum of 28 days) + 8 days Bank Holiday. Life insurance and long term sick pay. Private healthcare (taxable benefit). State of the art office and cleanroom facility. Regular social events. Location Astroscale UK (Harwell).
UK Shared Business Services Ltd
Billingham, Yorkshire
Swindon, Wiltshire, United Kingdom Newport, United Kingdom Billingham, County Durham, United Kingdom (Hybrid) Job Description Enterprise Applications Team Swindon, Newport, or Billingham- flexible and hybrid working options Band E: £41,380 FTC or Permanent It's an exciting time to be part of UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation. We are now seeking an experienced Senior Application Engineer to join our Enterprise Applications Team. The duties for this role include, but are not limited to the following: Functional lead for resolving issues and delivering change requests for HR and Payroll aspects of our ERP system. Identify opportunities to replace, upgrade and improve people and system processes by providing subject matter expertise (SME), guidance, advice, and input into architectural, technical, design and implementation solutions. Document change, continuous improvement, projects-based and business as usual (BAU) support requirements & system specifications with a high degree of accuracy, interfacing with key stakeholders to clarify, refine and validate. Build and maintain effective working relationships with Clients, 3rd Party suppliers, and System Implementers. Work with, and support, Product Delivery Leads, Technical team leads, and other Digital & Information (D&I) teams and stakeholders to support and lead on testing activities ensuring issues are recorded / resolved. Communicate information at the right level to drive decisions and actions. Flexibility may be required to respond to the changing needs of the organisation and the service. You may also be asked to support with ad hoc projects and pieces of work relevant to your role in line with business requirements. Provide coaching/training to clients/team members to increase technical knowledge. To do this role well you will need: Extensive experience with Oracle Cloud Fusion and Oracle eBusiness Suite R12 (desirable) across key HCM modules (Core HR, Payroll, Comp Benefits, Talent, Learn, Recruit, Absence, Helpdesk). Strong understanding of Oracle ERP processes and operating practices, supported by broader ERP exposure such as SAP, Workday, or PeopleSoft. Proven ability to produce clear requirements and functional specifications for system enhancements and regulatory changes. Effective cross-team collaborator with excellent written and verbal communication skills and the ability to build strong stakeholder relationships. Experience working within a shared service environment would be advantageous. Demonstrable ability to lead minor projects, releases, and change initiatives. Technical proficiency with PL/SQL, Java, BI Publisher, and similar tools. Understand delivery and project methodologies, including Agile, Prince2, and ITIL. For additional information and a confidential discussion please contact our Recruitment Team on . We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website. Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying. We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
08/05/2026
Full time
Swindon, Wiltshire, United Kingdom Newport, United Kingdom Billingham, County Durham, United Kingdom (Hybrid) Job Description Enterprise Applications Team Swindon, Newport, or Billingham- flexible and hybrid working options Band E: £41,380 FTC or Permanent It's an exciting time to be part of UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation. We are now seeking an experienced Senior Application Engineer to join our Enterprise Applications Team. The duties for this role include, but are not limited to the following: Functional lead for resolving issues and delivering change requests for HR and Payroll aspects of our ERP system. Identify opportunities to replace, upgrade and improve people and system processes by providing subject matter expertise (SME), guidance, advice, and input into architectural, technical, design and implementation solutions. Document change, continuous improvement, projects-based and business as usual (BAU) support requirements & system specifications with a high degree of accuracy, interfacing with key stakeholders to clarify, refine and validate. Build and maintain effective working relationships with Clients, 3rd Party suppliers, and System Implementers. Work with, and support, Product Delivery Leads, Technical team leads, and other Digital & Information (D&I) teams and stakeholders to support and lead on testing activities ensuring issues are recorded / resolved. Communicate information at the right level to drive decisions and actions. Flexibility may be required to respond to the changing needs of the organisation and the service. You may also be asked to support with ad hoc projects and pieces of work relevant to your role in line with business requirements. Provide coaching/training to clients/team members to increase technical knowledge. To do this role well you will need: Extensive experience with Oracle Cloud Fusion and Oracle eBusiness Suite R12 (desirable) across key HCM modules (Core HR, Payroll, Comp Benefits, Talent, Learn, Recruit, Absence, Helpdesk). Strong understanding of Oracle ERP processes and operating practices, supported by broader ERP exposure such as SAP, Workday, or PeopleSoft. Proven ability to produce clear requirements and functional specifications for system enhancements and regulatory changes. Effective cross-team collaborator with excellent written and verbal communication skills and the ability to build strong stakeholder relationships. Experience working within a shared service environment would be advantageous. Demonstrable ability to lead minor projects, releases, and change initiatives. Technical proficiency with PL/SQL, Java, BI Publisher, and similar tools. Understand delivery and project methodologies, including Agile, Prince2, and ITIL. For additional information and a confidential discussion please contact our Recruitment Team on . We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website. Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying. We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
Swindon, Wiltshire, United Kingdom Newport, United Kingdom Billingham, County Durham, United Kingdom (Hybrid) Job Description Enterprise Applications Team Swindon, Newport, or Billingham- flexible and hybrid working options Band E: £41,380 FTC or Permanent It's an exciting time to be part of UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation. We are now seeking an experienced Senior Application Engineer to join our Enterprise Applications Team. The duties for this role include, but are not limited to the following: Functional lead for resolving issues and delivering change requests for HR and Payroll aspects of our ERP system. Identify opportunities to replace, upgrade and improve people and system processes by providing subject matter expertise (SME), guidance, advice, and input into architectural, technical, design and implementation solutions. Document change, continuous improvement, projects-based and business as usual (BAU) support requirements & system specifications with a high degree of accuracy, interfacing with key stakeholders to clarify, refine and validate. Build and maintain effective working relationships with Clients, 3rd Party suppliers, and System Implementers. Work with, and support, Product Delivery Leads, Technical team leads, and other Digital & Information (D&I) teams and stakeholders to support and lead on testing activities ensuring issues are recorded / resolved. Communicate information at the right level to drive decisions and actions. Flexibility may be required to respond to the changing needs of the organisation and the service. You may also be asked to support with ad hoc projects and pieces of work relevant to your role in line with business requirements. Provide coaching/training to clients/team members to increase technical knowledge. To do this role well you will need: Extensive experience with Oracle Cloud Fusion and Oracle eBusiness Suite R12 (desirable) across key HCM modules (Core HR, Payroll, Comp Benefits, Talent, Learn, Recruit, Absence, Helpdesk). Strong understanding of Oracle ERP processes and operating practices, supported by broader ERP exposure such as SAP, Workday, or PeopleSoft. Proven ability to produce clear requirements and functional specifications for system enhancements and regulatory changes. Effective cross-team collaborator with excellent written and verbal communication skills and the ability to build strong stakeholder relationships. Experience working within a shared service environment would be advantageous. Demonstrable ability to lead minor projects, releases, and change initiatives. Technical proficiency with PL/SQL, Java, BI Publisher, and similar tools. Understand delivery and project methodologies, including Agile, Prince2, and ITIL. For additional information and a confidential discussion please contact our Recruitment Team on . We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website. Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying. We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
08/05/2026
Full time
Swindon, Wiltshire, United Kingdom Newport, United Kingdom Billingham, County Durham, United Kingdom (Hybrid) Job Description Enterprise Applications Team Swindon, Newport, or Billingham- flexible and hybrid working options Band E: £41,380 FTC or Permanent It's an exciting time to be part of UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation. We are now seeking an experienced Senior Application Engineer to join our Enterprise Applications Team. The duties for this role include, but are not limited to the following: Functional lead for resolving issues and delivering change requests for HR and Payroll aspects of our ERP system. Identify opportunities to replace, upgrade and improve people and system processes by providing subject matter expertise (SME), guidance, advice, and input into architectural, technical, design and implementation solutions. Document change, continuous improvement, projects-based and business as usual (BAU) support requirements & system specifications with a high degree of accuracy, interfacing with key stakeholders to clarify, refine and validate. Build and maintain effective working relationships with Clients, 3rd Party suppliers, and System Implementers. Work with, and support, Product Delivery Leads, Technical team leads, and other Digital & Information (D&I) teams and stakeholders to support and lead on testing activities ensuring issues are recorded / resolved. Communicate information at the right level to drive decisions and actions. Flexibility may be required to respond to the changing needs of the organisation and the service. You may also be asked to support with ad hoc projects and pieces of work relevant to your role in line with business requirements. Provide coaching/training to clients/team members to increase technical knowledge. To do this role well you will need: Extensive experience with Oracle Cloud Fusion and Oracle eBusiness Suite R12 (desirable) across key HCM modules (Core HR, Payroll, Comp Benefits, Talent, Learn, Recruit, Absence, Helpdesk). Strong understanding of Oracle ERP processes and operating practices, supported by broader ERP exposure such as SAP, Workday, or PeopleSoft. Proven ability to produce clear requirements and functional specifications for system enhancements and regulatory changes. Effective cross-team collaborator with excellent written and verbal communication skills and the ability to build strong stakeholder relationships. Experience working within a shared service environment would be advantageous. Demonstrable ability to lead minor projects, releases, and change initiatives. Technical proficiency with PL/SQL, Java, BI Publisher, and similar tools. Understand delivery and project methodologies, including Agile, Prince2, and ITIL. For additional information and a confidential discussion please contact our Recruitment Team on . We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website. Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying. We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
This role acts as a 3rd line operations subject matter expert and includes responsibility for managing staff and overseeing workloads. You will focus on improving service quality and shifting appropriate work to earlier support tiers. You will work as part of a team of Infrastructure Engineers to ensure services are effectively integrated, delivered, and operated. This includes working closely with third party suppliers and technical architects to translate architectural designs into reliable operational services. You will oversee incidents and problems, liaising with users, colleagues, and third party providers. You will also contribute to broader management activities, including service improvements, onboarding new services, problem management, and staff development. In this role, you will develop subject matter expertise in specific products and technologies and provide guidance and support to junior engineers. As our services operate 24/7, you may need to occasionally work outside of office hours, including participating in an on call rota implementing technical changes, with additional pay for out of hours work and on call. Main responsibilities Your main day to day responsibilities will be: Maintaining and supporting End User and Collaboration products, processes and documentation (Windows, M365, end user devices - desktops, laptops and mobiles) at 3rd line. Responding to incidents escalated from L1 and L2 support providers, ensuring relevant prioritisation, successful resolution and improvements to documentation and processes based on lessons learned. Diagnose and resolve technical problems, ensuring that technical solutions continue to meet business requirements taking accountability for actions taken and decisions made. Working collaboratively with other providers and teams to deliver an IT service ensuring value for money by assigning tasks and knowledge to earlier resolver groups. Initiating and monitoring actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You will determine the appropriate remedy and assist with implementation of fixes as well as preventative measures. Maintaining and updating supporting documentation aimed at users, colleagues and other suppliers. Managing, coaching and mentoring more junior infrastructure engineers, participating in their appraisal and related performance management processes. You will take responsibility for a range of products (e.g. SPOL, Exchange, etc.) and/or internal processes (e.g. problem management, acceptance into service, etc.) UK residency and security requirements For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers. Please note that this role requires Security Check (SC) clearance, which would normally need 5 years' UK residency in the past 5 years. Candidates must also hold or be prepared to undergo NPPV3 clearance. However, in exceptional circumstances security clearance applications for candidates who have been present in the UK for at least 3 of the last 5 years may be considered. Failure to meet this residency requirement will result in your security clearance application being rejected.
08/05/2026
Full time
This role acts as a 3rd line operations subject matter expert and includes responsibility for managing staff and overseeing workloads. You will focus on improving service quality and shifting appropriate work to earlier support tiers. You will work as part of a team of Infrastructure Engineers to ensure services are effectively integrated, delivered, and operated. This includes working closely with third party suppliers and technical architects to translate architectural designs into reliable operational services. You will oversee incidents and problems, liaising with users, colleagues, and third party providers. You will also contribute to broader management activities, including service improvements, onboarding new services, problem management, and staff development. In this role, you will develop subject matter expertise in specific products and technologies and provide guidance and support to junior engineers. As our services operate 24/7, you may need to occasionally work outside of office hours, including participating in an on call rota implementing technical changes, with additional pay for out of hours work and on call. Main responsibilities Your main day to day responsibilities will be: Maintaining and supporting End User and Collaboration products, processes and documentation (Windows, M365, end user devices - desktops, laptops and mobiles) at 3rd line. Responding to incidents escalated from L1 and L2 support providers, ensuring relevant prioritisation, successful resolution and improvements to documentation and processes based on lessons learned. Diagnose and resolve technical problems, ensuring that technical solutions continue to meet business requirements taking accountability for actions taken and decisions made. Working collaboratively with other providers and teams to deliver an IT service ensuring value for money by assigning tasks and knowledge to earlier resolver groups. Initiating and monitoring actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You will determine the appropriate remedy and assist with implementation of fixes as well as preventative measures. Maintaining and updating supporting documentation aimed at users, colleagues and other suppliers. Managing, coaching and mentoring more junior infrastructure engineers, participating in their appraisal and related performance management processes. You will take responsibility for a range of products (e.g. SPOL, Exchange, etc.) and/or internal processes (e.g. problem management, acceptance into service, etc.) UK residency and security requirements For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers. Please note that this role requires Security Check (SC) clearance, which would normally need 5 years' UK residency in the past 5 years. Candidates must also hold or be prepared to undergo NPPV3 clearance. However, in exceptional circumstances security clearance applications for candidates who have been present in the UK for at least 3 of the last 5 years may be considered. Failure to meet this residency requirement will result in your security clearance application being rejected.
IT Support Engineer Application Deadline: 9 June 2026 Department: Support Services Employment Type: Permanent Location: Tilbury 1 Description As an IT Support Engineer at Seras, you'll be based at our Tilbury site, delivering 1st to 3rd line IT support with a strong emphasis on face to face support for the local business, while also supporting our wider national organisation. The role blends hands on technical support with project work, covering the maintenance and improvement of existing systems, resolution of complex technical issues, and the delivery of change to future proof our IT services. Occasional travel to other Seras sites will be required. Key Responsibilities Provide 1st, 2nd and 3rd line IT support, resolving end user, system, and infrastructure issues Act as the senior technical escalation point for complex and high priority incidents Act as the initial point of contact in the absence of the IT Manager Configure, deploy, and support servers, networks, end user devices, and IT peripherals (including laptops, mobiles, printers, scanners, and UPS) Monitor and manage IT systems to ensure optimal performance, availability, and uptime, working with suppliers where required Take ownership of service desk tickets and assigned projects, delivering within agreed SLAs, time, cost, and quality targets Collaborate with internal teams and external partners on support activities and project delivery Maintain a strong focus on cyber security, proactively protecting systems and assisting with Cyber Essentials / ISO accreditation Drive continuous improvement, identifying opportunities to enhance IT services, systems, and processes Support and optimise the organisation's cloud first Microsoft environment, including Microsoft 365, Power Platform, Forms, and automation Create and maintain technical documentation, solutions, and knowledge bases for IT staff and end users Mentor and upskill members of the IT team, promoting best practice and technical consistency Skills, Knowledge and Expertise Essential: ITIL qualification or strong working knowledge of ITIL principles Strong experience providing 1st-3rd line support Strong networking knowledge, including troubleshooting and configuration of LAN, WAN and wireless networks (Cisco experience preferred) Strong working understanding of Microsoft Azure services Experience working in a cloud first Microsoft 365 environment Experience leading a service team to deliver high quality end user support Desirable: Experience leading and managing IT projects from initiation through delivery, with clear accountability for meeting agreed SLAs Experience working in a fast paced, ticket driven service desk environmentGeneral understanding of Power Platform- with experience creating, troubleshooting and maintaining Power Automate flows. Benefits Health cash plan & virtual GP access Pension scheme & life assurance Employee referral scheme High street discounts Driver representatives & employee forum Personal development opportunities Employee Assistance Programme Free eye tests
07/05/2026
Full time
IT Support Engineer Application Deadline: 9 June 2026 Department: Support Services Employment Type: Permanent Location: Tilbury 1 Description As an IT Support Engineer at Seras, you'll be based at our Tilbury site, delivering 1st to 3rd line IT support with a strong emphasis on face to face support for the local business, while also supporting our wider national organisation. The role blends hands on technical support with project work, covering the maintenance and improvement of existing systems, resolution of complex technical issues, and the delivery of change to future proof our IT services. Occasional travel to other Seras sites will be required. Key Responsibilities Provide 1st, 2nd and 3rd line IT support, resolving end user, system, and infrastructure issues Act as the senior technical escalation point for complex and high priority incidents Act as the initial point of contact in the absence of the IT Manager Configure, deploy, and support servers, networks, end user devices, and IT peripherals (including laptops, mobiles, printers, scanners, and UPS) Monitor and manage IT systems to ensure optimal performance, availability, and uptime, working with suppliers where required Take ownership of service desk tickets and assigned projects, delivering within agreed SLAs, time, cost, and quality targets Collaborate with internal teams and external partners on support activities and project delivery Maintain a strong focus on cyber security, proactively protecting systems and assisting with Cyber Essentials / ISO accreditation Drive continuous improvement, identifying opportunities to enhance IT services, systems, and processes Support and optimise the organisation's cloud first Microsoft environment, including Microsoft 365, Power Platform, Forms, and automation Create and maintain technical documentation, solutions, and knowledge bases for IT staff and end users Mentor and upskill members of the IT team, promoting best practice and technical consistency Skills, Knowledge and Expertise Essential: ITIL qualification or strong working knowledge of ITIL principles Strong experience providing 1st-3rd line support Strong networking knowledge, including troubleshooting and configuration of LAN, WAN and wireless networks (Cisco experience preferred) Strong working understanding of Microsoft Azure services Experience working in a cloud first Microsoft 365 environment Experience leading a service team to deliver high quality end user support Desirable: Experience leading and managing IT projects from initiation through delivery, with clear accountability for meeting agreed SLAs Experience working in a fast paced, ticket driven service desk environmentGeneral understanding of Power Platform- with experience creating, troubleshooting and maintaining Power Automate flows. Benefits Health cash plan & virtual GP access Pension scheme & life assurance Employee referral scheme High street discounts Driver representatives & employee forum Personal development opportunities Employee Assistance Programme Free eye tests
Tela is a dynamic and rapidly expanding IT service and telecommunications company at the forefront of technological innovation. Our success is built on our core values: We Care, We Empower, We Deliver, We Evolve, We are a team principles: embracing cutting-edge technology and prioritising our most valuable asset-our people. By investing in our people, we ensure that Tela remains agile, innovative, and capable of meeting the complex IT challenges of today and tomorrow. Join us in shaping the future of technology whilst growing your career in an employee centric organisation that values your contributions and supports your aspirations. Key Objectives Providing an exceptional customer experience to our customer base. Key Responsibilities includes: Resolve incidents and service requests for our customers, within SLA's Utilise troubleshooting and configuration updates to provide immediate advice and resolution Ensure customers are kept informed on progress and resolution, ensuring an exceptional customer experience Act as an escalation point Mentor and support team members ranging from 1st to 2nd line support, ensuring that best practices are followed, and their skills are developed Respond promptly to critical incidents and ensure we are taking the appropriate and efficient route to resolution Update and create knowledge base articles, as better incident resolutions are identified Improve efficiency of internal systems and processes to decrease the resolution time of incidents, for example scripting and automation Support team leaders and management, displaying a role model attitude and approach to work and tasks Escalate as appropriate to the 3rd line team Attending customer sites, as required Any other duties as reasonably required Person Specification Exceptional communication skills (verbal and written) A reliable individual who enjoys working autonomously A genuine interest in technology, with the enthusiasm to continuously develop skillset The ability to build rapport and relationships with colleagues, customers and suppliers High degree of accuracy and a keen eye for detail A willingness and availability to travel to client sites as required Self motivated, enthusiastic and works well within the team Experience & Skills A minimum of 2 years experience in a 2nd Line role, within an MSP environment Office 365 Administration Strong knowledge of Windows 7 to 11 Location This role requires in office attendance, to our office in Crucifix Lane, London Bridge. You will also attend customer sites throughout London. Working Hours Our service desk operates between the hours of 08:00 - 18:30. The successful candidate will need to be able to work shifts between these hours.
05/05/2026
Full time
Tela is a dynamic and rapidly expanding IT service and telecommunications company at the forefront of technological innovation. Our success is built on our core values: We Care, We Empower, We Deliver, We Evolve, We are a team principles: embracing cutting-edge technology and prioritising our most valuable asset-our people. By investing in our people, we ensure that Tela remains agile, innovative, and capable of meeting the complex IT challenges of today and tomorrow. Join us in shaping the future of technology whilst growing your career in an employee centric organisation that values your contributions and supports your aspirations. Key Objectives Providing an exceptional customer experience to our customer base. Key Responsibilities includes: Resolve incidents and service requests for our customers, within SLA's Utilise troubleshooting and configuration updates to provide immediate advice and resolution Ensure customers are kept informed on progress and resolution, ensuring an exceptional customer experience Act as an escalation point Mentor and support team members ranging from 1st to 2nd line support, ensuring that best practices are followed, and their skills are developed Respond promptly to critical incidents and ensure we are taking the appropriate and efficient route to resolution Update and create knowledge base articles, as better incident resolutions are identified Improve efficiency of internal systems and processes to decrease the resolution time of incidents, for example scripting and automation Support team leaders and management, displaying a role model attitude and approach to work and tasks Escalate as appropriate to the 3rd line team Attending customer sites, as required Any other duties as reasonably required Person Specification Exceptional communication skills (verbal and written) A reliable individual who enjoys working autonomously A genuine interest in technology, with the enthusiasm to continuously develop skillset The ability to build rapport and relationships with colleagues, customers and suppliers High degree of accuracy and a keen eye for detail A willingness and availability to travel to client sites as required Self motivated, enthusiastic and works well within the team Experience & Skills A minimum of 2 years experience in a 2nd Line role, within an MSP environment Office 365 Administration Strong knowledge of Windows 7 to 11 Location This role requires in office attendance, to our office in Crucifix Lane, London Bridge. You will also attend customer sites throughout London. Working Hours Our service desk operates between the hours of 08:00 - 18:30. The successful candidate will need to be able to work shifts between these hours.
Overview Systems Consultant (3rd Line / Infrastructure) - Hybrid Working - £55,000! Role: Systems Consultant Location: North West London (Hybrid - 3 days onsite / 2 days remote) Salary: £45,000 - £55,000 (DOE) A highly respected London-based Managed Service Provider is looking for a Systems Consultant / 3rd Line Infrastructure Engineer to join their growing Infrastructure Services team. This role is ideal for an experienced 2nd or 3rd Line Engineer within an MSP who wants to move into a more consultative, customer-facing infrastructure position, working with modern cloud-first and security-led environments. You'll play a key role in supporting and improving client infrastructure while developing deeper expertise across Microsoft cloud, security, and enterprise infrastructure technologies. Role As a Systems Consultant, you'll operate as a senior escalation point within the infrastructure team, supporting complex technical environments across multiple clients. You'll work closely with Service Desk, Professional Services, and Account Management teams to ensure the stability, security, and scalability of client IT environments. This position also offers the opportunity to develop into a technical authority or future infrastructure architect within a fast-growing MSP. Key Responsibilities Act as a 3rd line escalation point for complex infrastructure incidents Troubleshoot and resolve business-critical technical issues, including root cause analysis Support and contribute to major incident management and post-incident reviews Deliver proactive infrastructure improvements, including monitoring, patching, and optimisation Provide technical oversight for changes, upgrades, and infrastructure improvements Contribute to automation, platform standardisation, and service improvements Support security posture, backup, business continuity, and disaster recovery solutions Develop into a Subject Matter Expert (SME) for key technologies and vendor platforms Provide mentorship and guidance to 1st and 2nd Line engineers Maintain clear technical documentation and communicate effectively with customers Occasional client site visits may be required for workshops, escalations, or technical meetings Technical Environment You'll be working across modern cloud and infrastructure technologies, including: Microsoft 365 Microsoft Azure (IaaS, identity, networking, security) Windows Server Active Directory / Entra ID Group Policy Virtualisation (VMware / Hyper-V) Advanced networking (VPNs, routing, switching, firewalls) Backup & disaster recovery platforms Automation & scripting Cyber security technologies and controls Experience Required 2-3+ years in a 2nd / 3rd Line or Infrastructure role Experience working within an MSP or multi-client IT environment Strong troubleshooting and root cause analysis skills Comfortable supporting complex infrastructure environments Experience across Microsoft cloud and on-prem infrastructure Desirable Skills Microsoft certifications (e.g. Azure Administrator - AZ-104) Experience with Microsoft 365 administration and identity services Exposure to AWS or Google Cloud Experience with RMM and PSA tools Knowledge of backup platforms (e.g. Veeam, Datto) Exposure to SIEM / SOC tools Understanding of AI tools such as Microsoft 365 Copilot Linux administration experience The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
04/05/2026
Full time
Overview Systems Consultant (3rd Line / Infrastructure) - Hybrid Working - £55,000! Role: Systems Consultant Location: North West London (Hybrid - 3 days onsite / 2 days remote) Salary: £45,000 - £55,000 (DOE) A highly respected London-based Managed Service Provider is looking for a Systems Consultant / 3rd Line Infrastructure Engineer to join their growing Infrastructure Services team. This role is ideal for an experienced 2nd or 3rd Line Engineer within an MSP who wants to move into a more consultative, customer-facing infrastructure position, working with modern cloud-first and security-led environments. You'll play a key role in supporting and improving client infrastructure while developing deeper expertise across Microsoft cloud, security, and enterprise infrastructure technologies. Role As a Systems Consultant, you'll operate as a senior escalation point within the infrastructure team, supporting complex technical environments across multiple clients. You'll work closely with Service Desk, Professional Services, and Account Management teams to ensure the stability, security, and scalability of client IT environments. This position also offers the opportunity to develop into a technical authority or future infrastructure architect within a fast-growing MSP. Key Responsibilities Act as a 3rd line escalation point for complex infrastructure incidents Troubleshoot and resolve business-critical technical issues, including root cause analysis Support and contribute to major incident management and post-incident reviews Deliver proactive infrastructure improvements, including monitoring, patching, and optimisation Provide technical oversight for changes, upgrades, and infrastructure improvements Contribute to automation, platform standardisation, and service improvements Support security posture, backup, business continuity, and disaster recovery solutions Develop into a Subject Matter Expert (SME) for key technologies and vendor platforms Provide mentorship and guidance to 1st and 2nd Line engineers Maintain clear technical documentation and communicate effectively with customers Occasional client site visits may be required for workshops, escalations, or technical meetings Technical Environment You'll be working across modern cloud and infrastructure technologies, including: Microsoft 365 Microsoft Azure (IaaS, identity, networking, security) Windows Server Active Directory / Entra ID Group Policy Virtualisation (VMware / Hyper-V) Advanced networking (VPNs, routing, switching, firewalls) Backup & disaster recovery platforms Automation & scripting Cyber security technologies and controls Experience Required 2-3+ years in a 2nd / 3rd Line or Infrastructure role Experience working within an MSP or multi-client IT environment Strong troubleshooting and root cause analysis skills Comfortable supporting complex infrastructure environments Experience across Microsoft cloud and on-prem infrastructure Desirable Skills Microsoft certifications (e.g. Azure Administrator - AZ-104) Experience with Microsoft 365 administration and identity services Exposure to AWS or Google Cloud Experience with RMM and PSA tools Knowledge of backup platforms (e.g. Veeam, Datto) Exposure to SIEM / SOC tools Understanding of AI tools such as Microsoft 365 Copilot Linux administration experience The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Senior Information Technology Engineer £250 PD to £300 PD Inside IR35 2-month rolling contract with scope to move into permenant Our trusted client is looking for a hands-on Senior IT Support Engineer to join an internal IT team, supporting users and systems across a varied environment to provide 2nd to 3rd line support within a Microsoft environment. The Role Reporting to the IT Manager, you'll deliver 2nd line support across desktops, servers, mobile devices, applications, and cloud infrastructure (Azure). You'll manage helpdesk tickets, support site setups, maintain Active Directory, and ensure IT services run smoothly across head office and construction sites.This role is 5 days onsite in Maidstone , Kent with scope to potentially move into a permanent position. Key Responsibilities Provide 1st & 2nd line IT support and escalate to 3rd line where required Support MS 365, Exchange, Mimecast, Azure, and core IT systems Assist with site setups, networks, mobile provisioning, and documentation Ensure compliance with PCI DSS, Cyber Essentials, and GDPR Requirements Proven experience in an IT support role (preferably strong 2nd line capabilities) is a must have. Strong MS Office knowledge (Access & SharePoint desirable) Excellent communication and customer service skills Full UK driving licence and own car Right to work in the UK ASAP start, one stage interview process.
01/05/2026
Contractor
Senior Information Technology Engineer £250 PD to £300 PD Inside IR35 2-month rolling contract with scope to move into permenant Our trusted client is looking for a hands-on Senior IT Support Engineer to join an internal IT team, supporting users and systems across a varied environment to provide 2nd to 3rd line support within a Microsoft environment. The Role Reporting to the IT Manager, you'll deliver 2nd line support across desktops, servers, mobile devices, applications, and cloud infrastructure (Azure). You'll manage helpdesk tickets, support site setups, maintain Active Directory, and ensure IT services run smoothly across head office and construction sites.This role is 5 days onsite in Maidstone , Kent with scope to potentially move into a permanent position. Key Responsibilities Provide 1st & 2nd line IT support and escalate to 3rd line where required Support MS 365, Exchange, Mimecast, Azure, and core IT systems Assist with site setups, networks, mobile provisioning, and documentation Ensure compliance with PCI DSS, Cyber Essentials, and GDPR Requirements Proven experience in an IT support role (preferably strong 2nd line capabilities) is a must have. Strong MS Office knowledge (Access & SharePoint desirable) Excellent communication and customer service skills Full UK driving licence and own car Right to work in the UK ASAP start, one stage interview process.
Job title : 2nd / 3rd Line Support Engineer Location : Bath - Fully Onsite Salary: up to £50,000 Start date : ASAP Working hours : 9:00am to 5:30pmWe are partnering with a growing Managed Service Provider to find a driven 2nd / 3rd Line Support Engineer to support their expanding client base. This role offers a blend of BAU support and project work, providing excellent variety and opportunities for professional development.The ideal candidate will be proactive, ambitious, and solutions-focused, with strong communication skills and a genuine passion for IT. They are seeking someone who is eager to learn, continuously develop their technical expertise, and progress within the organisation. In return, the successful candidate will benefit from ongoing training and support, as well as clear pathways to take on greater responsibility and advance both professionally and financially. Essentials - 2nd / 3rd Line Support Engineer: MSP experience Active Directory and Azure AD M365 Hardware deployment Intune Scripting Knowledge of Hyper-V and SQL Desirable skills - 2nd / 3rd Line Support Engineer: Azure Virtual Desktop Other MDM tools Printer deployment Networking PowerShell Certifications If you're a motivated Senior IT Support Engineer looking to develop your skills and advance your career within a supportive and growing MSP, submit your latest CV today to be considered.
01/05/2026
Full time
Job title : 2nd / 3rd Line Support Engineer Location : Bath - Fully Onsite Salary: up to £50,000 Start date : ASAP Working hours : 9:00am to 5:30pmWe are partnering with a growing Managed Service Provider to find a driven 2nd / 3rd Line Support Engineer to support their expanding client base. This role offers a blend of BAU support and project work, providing excellent variety and opportunities for professional development.The ideal candidate will be proactive, ambitious, and solutions-focused, with strong communication skills and a genuine passion for IT. They are seeking someone who is eager to learn, continuously develop their technical expertise, and progress within the organisation. In return, the successful candidate will benefit from ongoing training and support, as well as clear pathways to take on greater responsibility and advance both professionally and financially. Essentials - 2nd / 3rd Line Support Engineer: MSP experience Active Directory and Azure AD M365 Hardware deployment Intune Scripting Knowledge of Hyper-V and SQL Desirable skills - 2nd / 3rd Line Support Engineer: Azure Virtual Desktop Other MDM tools Printer deployment Networking PowerShell Certifications If you're a motivated Senior IT Support Engineer looking to develop your skills and advance your career within a supportive and growing MSP, submit your latest CV today to be considered.
Cloud Engineer (2nd Line Support) & Team Coordinator About the Role Are you ready to step into a role where you can make a real impact? We're seeking a proactive Cloud Engineer & Team Coordinator to help shape and support a growing managed services business. This is an opportunity to work across a wide range of technologies, support diverse client environments, and play a key role in both technical delivery and team coordination. You'll report directly to the Managing Director and act as a vital link between engineering, support, and customer success. Job Title: Cloud Engineer & Team Coordinator Location: London (office-based with occasional travel) Salary: Circa 40,000 (depending on experience) Hours: 40 hours per week (core hours 09:00-17:30, with rota for early starts and occasional Saturday emergency cover) Key Responsibilities Cloud Operations & Support Provide day-to-day support for client cloud systems and security environments Develop scripts to enhance cloud deployment and reporting (particularly within SharePoint) Act as a technical escalation point for firewall and network queries Maintain and improve knowledge of cloud infrastructure and monitoring tools across the team Collaborate with third-party suppliers delivering elements of service Customer Service Build strong, trust-based relationships with clients Deliver a high standard of customer service and technical support Gather and share customer feedback to support continuous improvement Cloud & Network Management Maintain accurate documentation of security and network configurations Test and deploy updates to firewalls and routers Ensure infrastructure changes are tracked and managed effectively Team Coordination Coordinate senior engineers, ensuring they have the tools and resources needed Support operational and administrative tasks within a busy MSP environment Track product updates and pricing changes to ensure accurate client billing Skills & Experience Technical Skills 2nd Line Support experience (3 years), happy to be an all-arounder providing 1st-3rd line support Experience with firewall technologies (FortiGate preferred) Strong knowledge of Windows environments and hardware troubleshooting Experience with MDM solutions Familiarity with Microsoft 365, including Conditional Access and SharePoint Power BI knowledge (desirable) Ability to work independently and deliver technical tasks on time Proven experience coordinating work across multiple stakeholders Qualifications & Background A-Level, HND, or equivalent qualification Experience in a support helpdesk environment (MSP experience advantageous) Relevant certifications or demonstrated commitment to developing technical expertise What's on Offer Exposure to a broad and evolving technology stack Opportunities to develop skills in emerging technologies Autonomy to shape and improve your technical environment Clear progression opportunities, with potential to grow into leadership roles Flexible benefits package (including options such as childcare vouchers and medical cover) About the Client They are a well-established, technically focused MSP with over 20 years of experience delivering enterprise-level solutions to growing businesses. Their success is built on hiring talented individuals who are passionate about IT and committed to continuous learning. Why Join Them? If you're looking for a role where you can take ownership, influence outcomes, and grow alongside a supportive and skilled team, this could be the perfect next step in your career. To progress matters send your CV to Laura at (url removed) Services Advertised are those of an Employment Agency.
29/04/2026
Full time
Cloud Engineer (2nd Line Support) & Team Coordinator About the Role Are you ready to step into a role where you can make a real impact? We're seeking a proactive Cloud Engineer & Team Coordinator to help shape and support a growing managed services business. This is an opportunity to work across a wide range of technologies, support diverse client environments, and play a key role in both technical delivery and team coordination. You'll report directly to the Managing Director and act as a vital link between engineering, support, and customer success. Job Title: Cloud Engineer & Team Coordinator Location: London (office-based with occasional travel) Salary: Circa 40,000 (depending on experience) Hours: 40 hours per week (core hours 09:00-17:30, with rota for early starts and occasional Saturday emergency cover) Key Responsibilities Cloud Operations & Support Provide day-to-day support for client cloud systems and security environments Develop scripts to enhance cloud deployment and reporting (particularly within SharePoint) Act as a technical escalation point for firewall and network queries Maintain and improve knowledge of cloud infrastructure and monitoring tools across the team Collaborate with third-party suppliers delivering elements of service Customer Service Build strong, trust-based relationships with clients Deliver a high standard of customer service and technical support Gather and share customer feedback to support continuous improvement Cloud & Network Management Maintain accurate documentation of security and network configurations Test and deploy updates to firewalls and routers Ensure infrastructure changes are tracked and managed effectively Team Coordination Coordinate senior engineers, ensuring they have the tools and resources needed Support operational and administrative tasks within a busy MSP environment Track product updates and pricing changes to ensure accurate client billing Skills & Experience Technical Skills 2nd Line Support experience (3 years), happy to be an all-arounder providing 1st-3rd line support Experience with firewall technologies (FortiGate preferred) Strong knowledge of Windows environments and hardware troubleshooting Experience with MDM solutions Familiarity with Microsoft 365, including Conditional Access and SharePoint Power BI knowledge (desirable) Ability to work independently and deliver technical tasks on time Proven experience coordinating work across multiple stakeholders Qualifications & Background A-Level, HND, or equivalent qualification Experience in a support helpdesk environment (MSP experience advantageous) Relevant certifications or demonstrated commitment to developing technical expertise What's on Offer Exposure to a broad and evolving technology stack Opportunities to develop skills in emerging technologies Autonomy to shape and improve your technical environment Clear progression opportunities, with potential to grow into leadership roles Flexible benefits package (including options such as childcare vouchers and medical cover) About the Client They are a well-established, technically focused MSP with over 20 years of experience delivering enterprise-level solutions to growing businesses. Their success is built on hiring talented individuals who are passionate about IT and committed to continuous learning. Why Join Them? If you're looking for a role where you can take ownership, influence outcomes, and grow alongside a supportive and skilled team, this could be the perfect next step in your career. To progress matters send your CV to Laura at (url removed) Services Advertised are those of an Employment Agency.
3rd Line Support Engineer, MSP, Customer solutions, Microsoft, A leading provider of MSP solutions is seeking a solid and reliable 3rd line Engineer with a good background in Microsoft. The role: Be the main point of contact for escalations within the service desk Lead problem and major incident investigations Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned. Consult with senior colleagues in the Professional Services team or Microsoft/third-party support as required. Keep detailed notes and time entries within tickets Act as a peer reviewer for change control submissions Represent Managed Services during service transition phases as projects move through hyper-care into operations Documentation and processes Follow existing and create new detailed procedures when required Review procedures created by other members of the team Ensure that the documentation is up to date when any changes are made to services Complete time and expense reporting requirements Act as the SME Consult the Service Desk Manager and/or Account Managers on new technology being proposed during client demos. Assist in resolving escalations/complaints. Deliver lunch and learns to other engineers within the business on troubleshooting methods and new functionality, ensuring knowledge sharing is preserved. Be the go-to engineer for junior staff - coach and support the engineers in resolving technical issues. Collaborate with the wider team members to drive service desk tickets through to resolution. Lead by example and promote an inclusive and respectful working environment. Demonstrate and maintain excellent written communication and outstanding customer service skills, both over the phone and in person. Skills required: BSc (or equivalent) in Computer Science / Information Technology, or a related field Experience in providing 3rd Line Technical Support Experience of working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management) Technical skills Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/ RFOs Experience in: Microsoft Cloud Stack: Azure, ASR, WVD, Endpoint Manger Azure Active Directory (Identity, MFA, Conditional Access) Supporting M365 environment Microsoft Active Directory, Exchange, AOVPN, Windows Server OS Intune, Endpoint management, MDM Scripting languages such as PowerShell Knowledge of File System Technologies Knowledge of domain services: DNS, DHCP, VPN etc. 3rd Line Support Engineer, MSP, Customer solutions, Microsoft, McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
03/10/2025
Full time
3rd Line Support Engineer, MSP, Customer solutions, Microsoft, A leading provider of MSP solutions is seeking a solid and reliable 3rd line Engineer with a good background in Microsoft. The role: Be the main point of contact for escalations within the service desk Lead problem and major incident investigations Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned. Consult with senior colleagues in the Professional Services team or Microsoft/third-party support as required. Keep detailed notes and time entries within tickets Act as a peer reviewer for change control submissions Represent Managed Services during service transition phases as projects move through hyper-care into operations Documentation and processes Follow existing and create new detailed procedures when required Review procedures created by other members of the team Ensure that the documentation is up to date when any changes are made to services Complete time and expense reporting requirements Act as the SME Consult the Service Desk Manager and/or Account Managers on new technology being proposed during client demos. Assist in resolving escalations/complaints. Deliver lunch and learns to other engineers within the business on troubleshooting methods and new functionality, ensuring knowledge sharing is preserved. Be the go-to engineer for junior staff - coach and support the engineers in resolving technical issues. Collaborate with the wider team members to drive service desk tickets through to resolution. Lead by example and promote an inclusive and respectful working environment. Demonstrate and maintain excellent written communication and outstanding customer service skills, both over the phone and in person. Skills required: BSc (or equivalent) in Computer Science / Information Technology, or a related field Experience in providing 3rd Line Technical Support Experience of working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management) Technical skills Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/ RFOs Experience in: Microsoft Cloud Stack: Azure, ASR, WVD, Endpoint Manger Azure Active Directory (Identity, MFA, Conditional Access) Supporting M365 environment Microsoft Active Directory, Exchange, AOVPN, Windows Server OS Intune, Endpoint management, MDM Scripting languages such as PowerShell Knowledge of File System Technologies Knowledge of domain services: DNS, DHCP, VPN etc. 3rd Line Support Engineer, MSP, Customer solutions, Microsoft, McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
IT Project Engineer - Exciting New Role with a Leading MSP Are you a skilled 2nd/3rd Line Engineer with hands-on project experience, ready to take the next step into a dedicated IT Project role ? Do you want to work with a fast-growing MSP, delivering complex technical projects for a diverse client base, whilst expanding your skills across enterprise-level tech? This is a brand-new opportunity to join a supportive, close-knit team, working on high-value IT projects that make a real impact for 400+ businesses across the UK. Location: Redhill Salary: £40,000 - £50,000 (DOE) Benefits: Company laptop & equipment, performance-based bonus, 22 days holiday (rising to 25 with service), Ongoing training & development support, regular team socials and a supportive working culture The Role As an IT Project Engineer, you will take ownership of the planning, delivery, and implementation of a wide variety of technical projects. You'll work closely with the wider engineering team, helping scope requirements, configure solutions, and ensure smooth deployment to client environments. You'll be trusted to deliver across Microsoft, networking, virtualisation, and security technologies, providing technical expertise while maintaining excellent client communication. This is a role for someone with proven 2nd or 3rd Line experience, who has already been involved in project delivery and is looking to step fully into a project-focused position. Your Day-to-Day: Deliver and implement technical projects for SME clients, both remotely and on-site Work closely with project managers and senior engineers to scope and plan solutions Configure and deploy servers, networking, virtual desktops, and security solutions Provide escalated technical input during project phases, ensuring successful delivery Assist with client onboarding and infrastructure upgrades Document all project work and hand over smoothly to support teams Act as a trusted technical advisor, ensuring clients understand solutions and best practices Tech You Will Work With: OS & Servers: Windows Server, Active Directory, Azure AD, Hyper-V, VMware Cloud & Virtualisation: Microsoft 365, Citrix, RDS Networking: Firewalls, switches, routers (e.g., Fortinet, Cisco, Sophos) Backups & DR: Veeam, off-site disaster recovery solutions Monitoring & Security: MSP-standard monitoring tools, patching & endpoint protection What You Bring: At least 2 years' experience delivering IT projects in an MSP or fast-paced IT environment Strong technical grounding at 2nd/3rd Line level across Microsoft, networking & infrastructure Proven experience in scoping, configuring, and implementing technical solutions Excellent problem-solving and communication skills Customer-first approach, with the ability to explain technical solutions in plain English A full UK driving licence and access to a vehicle (essential due to client site visits) For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
03/10/2025
Full time
IT Project Engineer - Exciting New Role with a Leading MSP Are you a skilled 2nd/3rd Line Engineer with hands-on project experience, ready to take the next step into a dedicated IT Project role ? Do you want to work with a fast-growing MSP, delivering complex technical projects for a diverse client base, whilst expanding your skills across enterprise-level tech? This is a brand-new opportunity to join a supportive, close-knit team, working on high-value IT projects that make a real impact for 400+ businesses across the UK. Location: Redhill Salary: £40,000 - £50,000 (DOE) Benefits: Company laptop & equipment, performance-based bonus, 22 days holiday (rising to 25 with service), Ongoing training & development support, regular team socials and a supportive working culture The Role As an IT Project Engineer, you will take ownership of the planning, delivery, and implementation of a wide variety of technical projects. You'll work closely with the wider engineering team, helping scope requirements, configure solutions, and ensure smooth deployment to client environments. You'll be trusted to deliver across Microsoft, networking, virtualisation, and security technologies, providing technical expertise while maintaining excellent client communication. This is a role for someone with proven 2nd or 3rd Line experience, who has already been involved in project delivery and is looking to step fully into a project-focused position. Your Day-to-Day: Deliver and implement technical projects for SME clients, both remotely and on-site Work closely with project managers and senior engineers to scope and plan solutions Configure and deploy servers, networking, virtual desktops, and security solutions Provide escalated technical input during project phases, ensuring successful delivery Assist with client onboarding and infrastructure upgrades Document all project work and hand over smoothly to support teams Act as a trusted technical advisor, ensuring clients understand solutions and best practices Tech You Will Work With: OS & Servers: Windows Server, Active Directory, Azure AD, Hyper-V, VMware Cloud & Virtualisation: Microsoft 365, Citrix, RDS Networking: Firewalls, switches, routers (e.g., Fortinet, Cisco, Sophos) Backups & DR: Veeam, off-site disaster recovery solutions Monitoring & Security: MSP-standard monitoring tools, patching & endpoint protection What You Bring: At least 2 years' experience delivering IT projects in an MSP or fast-paced IT environment Strong technical grounding at 2nd/3rd Line level across Microsoft, networking & infrastructure Proven experience in scoping, configuring, and implementing technical solutions Excellent problem-solving and communication skills Customer-first approach, with the ability to explain technical solutions in plain English A full UK driving licence and access to a vehicle (essential due to client site visits) For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Saint Leonards, East Sussex. MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 32 are still with the company! Extremely ambitious company, and they're very interested in having individuals join their team, who are keen to progress and succeed. (The vast majority of our candidates have progressed in a short space of time!) Exciting and varied role: We're looking for a Senior IT Support Engineer who has the gravitas to be able to interact with local management and also visit clients' sites. We estimate 1 day per week with clients, 2 days per week on desk escalations and 2 days per week on projects, although this will vary from week to week in line with demand across the organisation. This needs to be a real team player who can cope with a fluid and changing workload. Senior IT Support Engineer - Job Purpose: To provide expert technical support for day-to-day client technical issues, as well as the delivery of projects. This role focuses on resolving complex issues, ensuring smooth system integrations, and driving continuous improvement in processes to meet client needs and optimise performance. Senior IT Support Engineer - Principal Responsibilities: Escalation route for technical queries from the level 1 & 2 engineers. Delivering project work as defined by the Head of Project Management Mobilising as a team & communicating effectively through the relevant channels in the event of high-risk business critical P1 outage or security incident Although there won't be an expectation to answer calls regularly, you will be placed in the 3rd tier phone queue in the event of busy periods Part of your role will require you to tackle proactive tasks such as Firmware Upgrades/Process Development/Project Delivery/Recurring infrastructure checks You must be able to work as a team alongside other engineers with a combined goal of continuous service improvement & innovation Likelihood of being enrolled on a Change Advisory Board & part responsible for managing change & risk on the service desk Senior IT Support Engineer - Qualifications and Experience: MSP experience or a customer-centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 5+ years of technical helpdesk environment Firewall Implementations -Fortigate/Cisco/SonicWall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer complex Networking questions.
03/10/2025
Full time
We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Saint Leonards, East Sussex. MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 32 are still with the company! Extremely ambitious company, and they're very interested in having individuals join their team, who are keen to progress and succeed. (The vast majority of our candidates have progressed in a short space of time!) Exciting and varied role: We're looking for a Senior IT Support Engineer who has the gravitas to be able to interact with local management and also visit clients' sites. We estimate 1 day per week with clients, 2 days per week on desk escalations and 2 days per week on projects, although this will vary from week to week in line with demand across the organisation. This needs to be a real team player who can cope with a fluid and changing workload. Senior IT Support Engineer - Job Purpose: To provide expert technical support for day-to-day client technical issues, as well as the delivery of projects. This role focuses on resolving complex issues, ensuring smooth system integrations, and driving continuous improvement in processes to meet client needs and optimise performance. Senior IT Support Engineer - Principal Responsibilities: Escalation route for technical queries from the level 1 & 2 engineers. Delivering project work as defined by the Head of Project Management Mobilising as a team & communicating effectively through the relevant channels in the event of high-risk business critical P1 outage or security incident Although there won't be an expectation to answer calls regularly, you will be placed in the 3rd tier phone queue in the event of busy periods Part of your role will require you to tackle proactive tasks such as Firmware Upgrades/Process Development/Project Delivery/Recurring infrastructure checks You must be able to work as a team alongside other engineers with a combined goal of continuous service improvement & innovation Likelihood of being enrolled on a Change Advisory Board & part responsible for managing change & risk on the service desk Senior IT Support Engineer - Qualifications and Experience: MSP experience or a customer-centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 5+ years of technical helpdesk environment Firewall Implementations -Fortigate/Cisco/SonicWall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer complex Networking questions.
IT Support Engineer An exciting opportunity for an experienced IT professional to join a forward-thinking technology company, providing internal systems support across the UK and US. This role would suit someone with solid 1st and 2nd line IT support experience who enjoys working across a wide variety of infrastructure, including servers, networks, cloud platforms, and mobile devices, within a process-driven environment. Location: Lutterworth, Leicestershire - hybrid (minimum 2 days per week in the office, plus occasional travel to Bracknell and the US) Salary: £30,000 - £40,000 per annum benefits Requirements for Internal Systems Support Engineer Extensive experience in a similar IT support position (1st/2nd line) Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices Exposure to Linux, OS X, virtualisation technologies (e.g. VMware), Azure/AWS, and backup solutions Familiarity with ITIL frameworks and process-driven support environments Excellent troubleshooting, communication, and documentation skills Ability to manage multiple cases, mentor junior staff, and work collaboratively within a team Degree in Computer Science, IT, Engineering, or equivalent commercial experience Microsoft certifications (MCP, MCSA, MCSE) highly desirable Full UK driving licence Due to nature of travel to the US you must be eligible to travel under the US Visa Waiver Program, or have a US passport (along with right to work in the UK) Responsibilities for Internal Systems Support Engineer Provide 1st/2nd line IT support across the organisation via the internal service desk Assist with 3rd line issues and technical projects under guidance from senior staff Install, configure, and maintain IT hardware, software, and networks Manage incidents and service requests in line with SLAs Liaise with suppliers for IT equipment and services Contribute to and maintain the internal knowledge base Participate in rota-based working patterns covering extended support hours Join the on-call rota once fully trained Ensure compliance with internal documentation and process standards What this role offers: Hybrid working with regular office collaboration and occasional international travel Broad technical exposure across infrastructure, networking, cloud, and security systems A supportive, process-driven environment with training, development, and certification opportunities Applications If you would like to apply for this Internal Systems Support Engineer role, please send your CV via the relevant links! We're committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job-board, full contact details are readily available on our website).
01/10/2025
Full time
IT Support Engineer An exciting opportunity for an experienced IT professional to join a forward-thinking technology company, providing internal systems support across the UK and US. This role would suit someone with solid 1st and 2nd line IT support experience who enjoys working across a wide variety of infrastructure, including servers, networks, cloud platforms, and mobile devices, within a process-driven environment. Location: Lutterworth, Leicestershire - hybrid (minimum 2 days per week in the office, plus occasional travel to Bracknell and the US) Salary: £30,000 - £40,000 per annum benefits Requirements for Internal Systems Support Engineer Extensive experience in a similar IT support position (1st/2nd line) Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices Exposure to Linux, OS X, virtualisation technologies (e.g. VMware), Azure/AWS, and backup solutions Familiarity with ITIL frameworks and process-driven support environments Excellent troubleshooting, communication, and documentation skills Ability to manage multiple cases, mentor junior staff, and work collaboratively within a team Degree in Computer Science, IT, Engineering, or equivalent commercial experience Microsoft certifications (MCP, MCSA, MCSE) highly desirable Full UK driving licence Due to nature of travel to the US you must be eligible to travel under the US Visa Waiver Program, or have a US passport (along with right to work in the UK) Responsibilities for Internal Systems Support Engineer Provide 1st/2nd line IT support across the organisation via the internal service desk Assist with 3rd line issues and technical projects under guidance from senior staff Install, configure, and maintain IT hardware, software, and networks Manage incidents and service requests in line with SLAs Liaise with suppliers for IT equipment and services Contribute to and maintain the internal knowledge base Participate in rota-based working patterns covering extended support hours Join the on-call rota once fully trained Ensure compliance with internal documentation and process standards What this role offers: Hybrid working with regular office collaboration and occasional international travel Broad technical exposure across infrastructure, networking, cloud, and security systems A supportive, process-driven environment with training, development, and certification opportunities Applications If you would like to apply for this Internal Systems Support Engineer role, please send your CV via the relevant links! We're committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job-board, full contact details are readily available on our website).
3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Middlesex, Hampshire, Hertfordshire, Buckinghamshire, Oxfordshire or Surrey and commutable daily to Maidenbhead? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000
01/10/2025
Full time
3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Middlesex, Hampshire, Hertfordshire, Buckinghamshire, Oxfordshire or Surrey and commutable daily to Maidenbhead? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000
Senior Service desk Engineer - Jamf / MacOS Nottingham HQ £37,500 - £42,500pa (DOE) 26 days annual leave + bank holidays, Regular company socials Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme, Employee Discount on Technology Our Client: Jigsaw24 (Exclusive Recruitment Partnership CANDIDATE BRIEF: As a Senior Engineer within an established Managed Services Team, you will act as a 3rd Line escalation point, delivering expert support and resolution for complex incidents and service requests across a diverse customer base. KEY RESPONSIBILITIES: Deliver professional and effective responses to technical issues via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. Follow and promote best practices, tools, and processes. Support team goals and contribute to service improvements. Share technical knowledge and coach other Support Engineers when needed. Share knowledge by creating and improving documentation. Identify recurring issues and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies particularly within the Apple and endpoint management space through ongoing self-development and training. SKILLS & EXPERIENCE: Previous experience in a similar Senior Service Desk Engineer , client facing role , within a managed services provider ( MSP ), VAR , etc, is essential. Apple : Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP). Jamf : Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP. macOS : Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection. Experience with Mobile Device Management (MDM) best practices. Knowledge of compliance frameworks (e.g., CIS benchmarks, ISO, CE & CE+). Ability to enforce security baselines, monitor device health, and ensure patch compliance. Experience of Jamf School & Windows & InTune is desirable. UK resident with unrestricted right to work in the UK; please note that we cannot offer visa sponsorship for overseas candidates . DESIRABLE QUALIFICATIONS: Jamf 200/300 Certified Apple Device Support Apple Deployment and Management OUR CLIENT: After 6+ successful years of collaboration, we are delighted to announce Marmion is now Jigsaw24 s exclusive recruitment partner for all roles outside of their Media & Entertainment department! Jigsaw24 is a CRN award winning IT Reseller & Managed Service Provider, supplying hardware, software, and services to organisations across all sectors and of all sizes. Best known as Apple s largest reseller outside of Apple in the UK, their offering doesn t end there; their product & services portfolio includes a vast range leading technology brands, tailored solutions, and support packages alongside excellent customer service. Jigsaw24 is committed to the wellbeing of their employees and have developed an extensive benefits package to suit, including; Enhanced maternity & paternity leave, health & life cover, staff purchase cover for all things tech, travel to work loans & cycle to work scheme, biannual parties, milestone awards and more! With over 100 hires placed by Marmion across all teams and levels, we're focused on delivering a consistently high-quality candidate experience , grounded in the shared values of integrity, personal service, and a human-first mindset. If you feel you are suitable, please apply today by submitting your CV to (url removed). Alternatively, to discuss the opportunity further, please contact Alice McGlaughlin directly. Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
26/08/2025
Full time
Senior Service desk Engineer - Jamf / MacOS Nottingham HQ £37,500 - £42,500pa (DOE) 26 days annual leave + bank holidays, Regular company socials Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme, Employee Discount on Technology Our Client: Jigsaw24 (Exclusive Recruitment Partnership CANDIDATE BRIEF: As a Senior Engineer within an established Managed Services Team, you will act as a 3rd Line escalation point, delivering expert support and resolution for complex incidents and service requests across a diverse customer base. KEY RESPONSIBILITIES: Deliver professional and effective responses to technical issues via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. Follow and promote best practices, tools, and processes. Support team goals and contribute to service improvements. Share technical knowledge and coach other Support Engineers when needed. Share knowledge by creating and improving documentation. Identify recurring issues and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies particularly within the Apple and endpoint management space through ongoing self-development and training. SKILLS & EXPERIENCE: Previous experience in a similar Senior Service Desk Engineer , client facing role , within a managed services provider ( MSP ), VAR , etc, is essential. Apple : Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP). Jamf : Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP. macOS : Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection. Experience with Mobile Device Management (MDM) best practices. Knowledge of compliance frameworks (e.g., CIS benchmarks, ISO, CE & CE+). Ability to enforce security baselines, monitor device health, and ensure patch compliance. Experience of Jamf School & Windows & InTune is desirable. UK resident with unrestricted right to work in the UK; please note that we cannot offer visa sponsorship for overseas candidates . DESIRABLE QUALIFICATIONS: Jamf 200/300 Certified Apple Device Support Apple Deployment and Management OUR CLIENT: After 6+ successful years of collaboration, we are delighted to announce Marmion is now Jigsaw24 s exclusive recruitment partner for all roles outside of their Media & Entertainment department! Jigsaw24 is a CRN award winning IT Reseller & Managed Service Provider, supplying hardware, software, and services to organisations across all sectors and of all sizes. Best known as Apple s largest reseller outside of Apple in the UK, their offering doesn t end there; their product & services portfolio includes a vast range leading technology brands, tailored solutions, and support packages alongside excellent customer service. Jigsaw24 is committed to the wellbeing of their employees and have developed an extensive benefits package to suit, including; Enhanced maternity & paternity leave, health & life cover, staff purchase cover for all things tech, travel to work loans & cycle to work scheme, biannual parties, milestone awards and more! With over 100 hires placed by Marmion across all teams and levels, we're focused on delivering a consistently high-quality candidate experience , grounded in the shared values of integrity, personal service, and a human-first mindset. If you feel you are suitable, please apply today by submitting your CV to (url removed). Alternatively, to discuss the opportunity further, please contact Alice McGlaughlin directly. Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
