Warner Bros. Discovery
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, the stuff dreams are made of, we re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what s next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. The Global Technology Operations Center (GTOC) department consists of several teams that work together with a one-team approach, across the USA, UK and Poland. We are the first point of contact for technical and operational issues within Warner Bros. Discovery. The GTOC teams are responsible for initiating the major incident process, triaging technical problems and escalation to support our broadcast/streaming infrastructure. Junior Digital Analyst - Live Events, supports an extensive suite of Live, VOD, OTT/Digital Playout via client applications. You will report to the Duty Operations Manager and be part of a team made up of Juniors, Analysts and Senior Analysts. You will primarily focus on live Sports through our TNT, Eurosports, Discovery Plus and GCN brands. Think Olympics, Premier League, Champions League, ATP Tennis and Tour de France as a start. The position is a shift-based role, requiring some flexibility with working hours. You will be working as part of a unified team, which consists of members from multiple disciplines (Platforms, Networks & Digital), to form a dynamic technology-focused team, capable of monitoring all linear and non-linear output, as well as supporting IT infrastructure. You will be expected to use your operational analytics and incident management skills to provide support for all issue areas, working with support teams/engineers for a swift resolution to any technical issues. You will also be expected to support and educate your team members about new processes, while independently keeping your technical know-how up to date. Key Responsibilities Provide eyes on glass monitoring support during live events, aired on WBD s Direct to Consumer (DTC) propositions. Conduct Pre/During/Post Live checks on assets. Provide triage support by interrogating systems. Escalate incidents internally within the team for further support. Issue communications to business users in the event of an incident. Provide daily incident status reporting to business users. Update department support documentation promptly to reflect all changes (Knowledgebase, run books, etc ). Qualifications Previous experience in digital media. Working knowledge of MS Word, Excel or similar computer software systems. Education - Preferred Bachelor's degree in Digital Media, Information Systems, Computer Science, Business Administration, or related field or equivalent experience. Excellent interpersonal skills Preferred - Multilingual, ideally some understanding of European languages. How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at .
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, the stuff dreams are made of, we re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what s next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. The Global Technology Operations Center (GTOC) department consists of several teams that work together with a one-team approach, across the USA, UK and Poland. We are the first point of contact for technical and operational issues within Warner Bros. Discovery. The GTOC teams are responsible for initiating the major incident process, triaging technical problems and escalation to support our broadcast/streaming infrastructure. Junior Digital Analyst - Live Events, supports an extensive suite of Live, VOD, OTT/Digital Playout via client applications. You will report to the Duty Operations Manager and be part of a team made up of Juniors, Analysts and Senior Analysts. You will primarily focus on live Sports through our TNT, Eurosports, Discovery Plus and GCN brands. Think Olympics, Premier League, Champions League, ATP Tennis and Tour de France as a start. The position is a shift-based role, requiring some flexibility with working hours. You will be working as part of a unified team, which consists of members from multiple disciplines (Platforms, Networks & Digital), to form a dynamic technology-focused team, capable of monitoring all linear and non-linear output, as well as supporting IT infrastructure. You will be expected to use your operational analytics and incident management skills to provide support for all issue areas, working with support teams/engineers for a swift resolution to any technical issues. You will also be expected to support and educate your team members about new processes, while independently keeping your technical know-how up to date. Key Responsibilities Provide eyes on glass monitoring support during live events, aired on WBD s Direct to Consumer (DTC) propositions. Conduct Pre/During/Post Live checks on assets. Provide triage support by interrogating systems. Escalate incidents internally within the team for further support. Issue communications to business users in the event of an incident. Provide daily incident status reporting to business users. Update department support documentation promptly to reflect all changes (Knowledgebase, run books, etc ). Qualifications Previous experience in digital media. Working knowledge of MS Word, Excel or similar computer software systems. Education - Preferred Bachelor's degree in Digital Media, Information Systems, Computer Science, Business Administration, or related field or equivalent experience. Excellent interpersonal skills Preferred - Multilingual, ideally some understanding of European languages. How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at .
Gateley
Job Title IT Service Desk (2nd Line) If you want to know about the requirements for this role, read on for all the relevant information. Closing Date 15-Oct-2022 Position Full Time - Permanent Business Entity Gateley Legal Department Information Technology Location Manchester - United Kingdom Job Type Experienced Hire Description We are a legal and professional services group, with over 1,000 employees across 12 offices. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond. We proudly won 'UK Law Firm of the Year' at The British Legal Awards 2019. The Team Gateley Plc has a dynamic, collaborative IT team consisting of 30 team members. These include 1st, 2nd and 3rd line Support Analysts, a Security Analyst, an Infrastructure Architect, Project Managers and Developers. The IT Service Delivery team consists of 19 members across 5 sites, including Birmingham, London and Manchester, Leeds and Guildford. They provide deskside and remote support for IT queries, action tickets and ensure items are managed effectively whilst maintaining a high level of customer service. The Role As a 2nd Line Support Analyst, you will be expected to have in depth knowledge of the software and technical platforms that make up Gateley IT services as well as how IT within Gateley is consumed by end users. As a result, you will be able to resolve the majority of incidents and requests that are raised to the Service Desk and will be a point of escalation for the 1st Line Team. Responsibilities Technical escalation point Desk side and remote support Identify trends and potential problems and respond proactively Support and mentor 1st line analysts and apprentices Provide support at other Gateley sites where required Provide out of hours on-call support for the business Provide excellent customer service Comply with the company's policies and procedures Use, maintain and create knowledge documents in the Service Management platform Personal Attributes In order to be successful in this role you will need to demonstrate the following attributes, aligned with the following Gateley team spirit elements: Ambitious for Success Willingness to learn and be invested in personal development objectives Room to Breathe Ability to mentor and support junior colleagues Forward Thinking Support continual improvement by identifying opportunities for improvement Trusted to Do Proactive attitude Strong personal organisation skills Fastidious attention to detail Ability to prioritise own workload Work well under pressure Ability to talk confidently about technical issues and their resolutions Working Together A service & customer focussed attitude Empathy with colleagues Excellent communication skills, empathy and diplomacy Ability to work individually, potentially remotely at times as well as part of a team Technical Competencies In order to carry out this role, an established understanding and ability to undertake administration and troubleshooting in the following areas will be required: Microsoft Windows & Windows Server environments Microsoft Active Directory Microsoft O365 Networking, TCP/IP, DNS, DHCP, VPN Mobile Device Management tools Mobile device configuration Workstation/Laptop hardware Telephony Email Security (Mimecast) Printers/Copiers Data Rooms Understanding of security threats within IT Diversity, inclusion and well being Diversity, inclusion and well-being is an important part of Gateley's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, disability, sexual orientation, disability, and culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies. Additional Information If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.
Job Title IT Service Desk (2nd Line) If you want to know about the requirements for this role, read on for all the relevant information. Closing Date 15-Oct-2022 Position Full Time - Permanent Business Entity Gateley Legal Department Information Technology Location Manchester - United Kingdom Job Type Experienced Hire Description We are a legal and professional services group, with over 1,000 employees across 12 offices. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond. We proudly won 'UK Law Firm of the Year' at The British Legal Awards 2019. The Team Gateley Plc has a dynamic, collaborative IT team consisting of 30 team members. These include 1st, 2nd and 3rd line Support Analysts, a Security Analyst, an Infrastructure Architect, Project Managers and Developers. The IT Service Delivery team consists of 19 members across 5 sites, including Birmingham, London and Manchester, Leeds and Guildford. They provide deskside and remote support for IT queries, action tickets and ensure items are managed effectively whilst maintaining a high level of customer service. The Role As a 2nd Line Support Analyst, you will be expected to have in depth knowledge of the software and technical platforms that make up Gateley IT services as well as how IT within Gateley is consumed by end users. As a result, you will be able to resolve the majority of incidents and requests that are raised to the Service Desk and will be a point of escalation for the 1st Line Team. Responsibilities Technical escalation point Desk side and remote support Identify trends and potential problems and respond proactively Support and mentor 1st line analysts and apprentices Provide support at other Gateley sites where required Provide out of hours on-call support for the business Provide excellent customer service Comply with the company's policies and procedures Use, maintain and create knowledge documents in the Service Management platform Personal Attributes In order to be successful in this role you will need to demonstrate the following attributes, aligned with the following Gateley team spirit elements: Ambitious for Success Willingness to learn and be invested in personal development objectives Room to Breathe Ability to mentor and support junior colleagues Forward Thinking Support continual improvement by identifying opportunities for improvement Trusted to Do Proactive attitude Strong personal organisation skills Fastidious attention to detail Ability to prioritise own workload Work well under pressure Ability to talk confidently about technical issues and their resolutions Working Together A service & customer focussed attitude Empathy with colleagues Excellent communication skills, empathy and diplomacy Ability to work individually, potentially remotely at times as well as part of a team Technical Competencies In order to carry out this role, an established understanding and ability to undertake administration and troubleshooting in the following areas will be required: Microsoft Windows & Windows Server environments Microsoft Active Directory Microsoft O365 Networking, TCP/IP, DNS, DHCP, VPN Mobile Device Management tools Mobile device configuration Workstation/Laptop hardware Telephony Email Security (Mimecast) Printers/Copiers Data Rooms Understanding of security threats within IT Diversity, inclusion and well being Diversity, inclusion and well-being is an important part of Gateley's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, disability, sexual orientation, disability, and culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies. Additional Information If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.