7 jobs found

We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture  - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. About the role: The Support Analyst is a critical part of the diverse and exciting technology operations at Somerset House. Working within the IT Department’s helpdesk function, the post holder will be a primary contact for 1st, 2nd and 3rd line IT and network support. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. You will work across a range of technologies and systems, from desktops to SaaS, maintaining ownership of cases from start to finish. Additionally, the role will have the opportunity to participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities. Please note that this is an onsite role, based at Somerset House in central London, running Monday - Friday. Responsibilities: To be the primary point of contact for residents, members, event partners, and Trust IT support issues and requests. This includes 1st, 2nd, and 3rd line support. Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system, conforming to SLA’s and adjusting priorities to deal with urgent issues and requests. Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems. Proactively research and identify solutions that may benefit the team and the Trust. Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution. Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components, and VoIP telephony. Assist with the configuration of resident office moves, liaising closely with the property team, and the IT Solutions Lead. As required, to assist in the testing and implementing of new solutions and adaptations/upgrades to IT services. Undertake the training of Trust staff members as required. Where occasionally required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.  Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust. Participate as a team player in the support of colleagues within the department and across the Trust’s operations. Undertake other duties that may be asked of you from time to time. Skills, knowledge & expertise required for the role: Experience : Demonstrable technical knowledge of working in an IT service desk or team. Demonstrable knowledge supporting and installing operating systems (Windows 10/11 primarily, some Windows Server 2012/2016/2019, some Mac OS) and standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, etc.). Demonstrable knowledge supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).  Supporting of Active Directory, Office 365 (including Exchange), and Azure users, including password resets, account creation, and group policies. Demonstrable knowledge of cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering. ITIL Foundation certification and technical Microsoft qualifications are desirable.  Skills : A good knowledge of network infrastructure, both wired and wireless. A good knowledge of logical network concepts, including VLANs, IPs, DNS and DHCP. Strong communication skills with the flexibility to deal with a varied customer base. Coaching or training end users in technical expertise. Knowledge of VoIP telephony. Knowledge of system backups, for example, Microsoft Azure Backup Service. Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura. As part of the recruitment process, there will be a practical task to help us assess hands-on technical skills. Benefits to working at Somerset House: Mental Health & Wellbeing - Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed- Mental health support and guidance from our in-house trained Mental Health First Aiders - Hybrid working based on having 3 days in the office per week (pro rata if part-time) - Contribution towards eye tests and glasses - Trust life insurance scheme  Holiday - Enhanced annual leave – 25 days plus bank holidays - Birthday leave - additional day leave on or within a week of your birthday- Festive day - additional discretionary day off around the Christmas period Other Leave - Sick leave – 20 days full pay, followed by 20 days half pay - Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent- Enhanced maternity pay   Pension - 8% employer pension contributions- No minimum requirement for employee contributions- Option for salary exchange- Interest-free loans- Season ticket loan- Cycle to Work scheme Discounts, offers and free stuff -  The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites - Discounts in Somerset House cafes and restaurants - Discounts with various high street retailers and restaurants - Discount to local leisure centres About Somerset House Trust Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work. The Trust reserves the right to close a job before its application deadline. Our Commitment to Anti-Racism, Diversity and Inclusion: Somerset House is open to all and we value the unique skills of everyone.  Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background.  Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking   here . We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society.  With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.We anonymise all job applications to help avoid   discrimination   in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start. Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.

Applications Support Analyst Who are they? I'm working with a growing SaaS Fintech based in central Glasgow. They are going through a period of sustained growth and are looking to add an Applications Analyst to their Software Support team. The company is performing well and have tracked some great success with their product over the last few years, so you will be joining at a great time. The longer term roadmap is to migrate the most of their customers to a cloud-hosted platform over the next couple of years, so you will have the opportunity to work with modern technologies and potentially expand your current skill set. What will I be doing? You will be responsible for providing operational support for their key software products, resolving any tickets logged on the Service Desk and ensuring they are correctly resolved as per the Service Level Agreements. It is important that the ideal candidate can analyse where problems lie and have the skills, knowledge, and expertise to resolve it. A background in working with SQL databases is crucial here, as well as how to diagnose performance issues across both desktop and (ideally) cloud applications. There are opportunities to progress here and you will be given mentoring responsibility to the more Junior Analysts in the team ensuring top levels of service to their global customer base. What skills do I require? Strong commercial experience with SQL Server (ideally T-SQL) Experience of bespoke Application installations, configurations, and management ITSM tooling Working within an ITIL environment Cloud knowledge would be beneficial - AWS, Azure or GCP Experience with diagnosing database performance issues Knowledge of financial services Mentoring junior colleagues Strong knowledge of Windows Server Why work for them? The company have maintained a great employee retention rate, which is a true testament to the great culture within the business. The salary on offer is between £31,000 and £39,000 with flexible hybrid working arrangements in place. They also have an extremely generous Annual Leave package of 34 days holiday a year (including Bank Holidays) and a focus on wellbeing and mindfulness which includes perks like weekly yoga classes, massages, and discounted gym memberships, as well as private healthcare for you and your family. Does this sound like your next role? Contact Katie at Cathcart Technology for more information.

Application Support Lead We're hiring! Aon are currently recruiting an Application Support Lead to join our team in London. The Application Support Lead will be primarily responsible for building out a new Application Support team within Aon Tyche. The role will involve defining processes and standards, creating a team, and running a best-in-class Application Support function to provide second-line business and technical support for our rapidly growing client base across all Aon Tyche applications (both hosted and installed). About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon's software platform, Tyche, is used by some of the largest life, non-life, composite and pension firms worldwide, which benefit from the ground-breaking capabilities that Tyche gives them. Our consulting team provides a full breadth of actuarial services with a focus on Tyche implementations and developing solutions in Tyche. We have a strong team of outstanding developers and our IT team offer fully hosted solutions Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. About the Role Your impact as an Application Support Lead: Working with key individuals across IT, Product Development and Delivery functions, to define the processes and standards for all support tickets; In conjunction with Infrastructure Support, ensure that the IT applications remain consistently available to all users through the management of tickets, root cause elimination of issues and implementation of appropriate practices and procedures; Building a strong, independent team of Business and Technical Support Analysts to provide global support for our web and desktop products; Spending time working with product teams, learning the applications and their support needs; Building a knowledge base and documentation to allow the team to scale and provide efficient support for clients; Defining and manage a set of metrics vital to supervise the support and application experience for clients. These should include both ticketing and application environment metrics (such as up-time, page load times etc); Working with the wider business to ensure SLAs are being met and are reasonably defined in contracts; Working with Product Leads to define development roadmap items to improve supportability for the product (both from a business and technical perspective) and support the development teams in delivering the right solutions; Effectively manage and prioritise requests or incidents using appropriate tooling and via appropriate communication channels (e.g. phone, email, helpdesk ticket); Being a "Support evangelist" across the organisation, working with product development teams to think about this from product inception; building in the right reporting mechanisms from the start; Managing the scheduling and delivery of plannable support tasks such as client upgrades and service requests. Where necessary work with the wider Development and IT Support teams to ensure all key personnel are available; Ensuring correct tracking of chargeable tasks through appropriate mechanisms such as time reporting; Being the voice of the client for application support, reporting back to management and driving for change and improvement; Building training materials and deliver training for new clients, working with the business to ensure appropriate content and expertise is available; Managing Major Incidents, ensuring that the right people from product, IT, delivery and business functions are involved, and providing clear actions and oversight; Building a training programme for new starters for the support function likely to include focused training and product rotation; Working with the product and business leads to build knowledge transfer into the organisation - particularly to begin with as the support function is built out; Working with management to define growth and resourcing plans for the support function as it grows. This is likely to include roles across multiple locations globally; Where required, provide support services through management of shift rotas of staff; The nature of the role may require out of hours working from time to time to support a global client base; Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Degree or equivalent qualification in a computer/business related discipline; Working in a software support function to at least a senior level; Building and managing teams; Supporting hosted applications preferably in Azure; Experience providing appropriate support and expertise on on-prem installations to client users and IT teams; Knowledge of IT Service Management tools and processes e.g. ITIL; Strong knowledge of using and configuring issue management and CMS systems; A strong analytical mindset; Proven ability to work successfully with colleagues and clients in a high pressure situation; Clear communicator; Positive attitude and customer focus with excellent time management skills; Willingness to share knowledge and build a supportive culture; Ability and willingness to research best practices, adjust as appropriate and implement within a new environment; Good to have: Insurance or Finance domain experience; Working knowledge of ITIL and Microsoft Operations Framework; Major incident experience; ServiceNow; Delivering training; Azure; Experience using Microsoft SQL Server; Experience of SaaS support. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience. We're happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we're happy to discuss options with you upon application.

Are you a second line support analyst looking for a new role? This is an exciting new role that would suit an ambitious individual who is looking to take the next step in their career. In this role you will provide 2nd line support to internal and external clients globally via video conferencing, email and telephone. This role mainly focuses on supporting client applications and services to include, but not limited to Windows Server, SQL, Azure (IaaS,PaaS, SaaS), Office 365, VMWare ESXi. What you'll be doing: Providing 2nd level technical support to internal and external clients globally, in-line with Service Level Agreements. Work closely with 1st Line support teams. Assist in change & configuration management. Ensure problems and incidents are resolved in-line with ITIL processes. Keep clear and concise documentation to support other team members. Work in a collaborative environment with wider teams, giving guidance, support and transfer of knowledge where applicable. What you'll bring: Previous experience in an IT Helpdesk / Application or Software Support role; preferably at a 2nd Line level. Good all round technical support experience with Microsoft products and services. Basic networking skills including diagnostics. Strong analytical and problem solving skills. Strong communication skills both written and oral. It would be great if you had: Experience of ITIL methodology Active Directory, Cloud Apps, MS-SQL. Experience with Virtualisation software. Basic scripting knowledge (e.g. PowerShell, SQL) If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Full time permanent Location: Anywhere UK, remote home working. Security Clearance Level: Current SC, or eligibility to undergo the vetting process. Internal Recruiter: Paul Salary £25000-£30,000 Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board.

Cloud Engineer to £50k + Benefits IaaS, PaaS, SaaS, Azure, AWS, Public Cloud, Security, Windows, Linux Cloud Engineer/Analyst: Do you have an background working in a Cloud Infrastructure function ? Do you have a broad technical skill set and are able to ensure the highest level of cloud / infrastructure security for the organisation? Do you have a passion for delivering an ITIL based framework of network security activities, and helping other security analysts in delivering new solutions that help facilitate efficient / secure security services for their customers. Are you passionate about technology, with a strong customer service ethos, focused on keeping abreast with Information Security Management frameworks and standards? Cloud Engineer - About the company Do you want to be part of a successful organisation, who are a global leader and provide products to the manufacturing industry in the UK and Worldwide, who have a new role within their team for an IT Cloud / Infrastructure Engineer. They are committed to providing products of the future ( for today) and are focused on innovation but committed to efficiency, sustainability and safety. Cloud Engineer - About the role: The Cloud / Infrastructure Engineer role will be office based in their North Yorks office, working as part of a small team, provide effective solutions to escalated technical issues, and provide a high level of cloud expertise to the business, across numerous sites in UK and abroad. You will help build, design, deploy secure Cloud Solutions across multiple public cloud offerings, i.e. AWS or Azure etc Cloud Engineer - Key Responsibilities: Support of multi-site technical environments ensuring all cloud infrastructure issues are investigated and resolved Take ownership of cloud infrastructure issues, working with other security / infrastructure teams to understand priorities and risks, helping align security objectives Build, design, deploy secure cloud solutions across multiple public cloud offerings - AWS / Azure Full design, evaluation, installation and configuration of security solutions Work closely with Head of IT to report any security incidents as soon as possible Maintain and develop good working relationships with colleagues, other departmental members and suppliers, consultancy partners and third parties Support application and infrastructure security checks throughout their life cycle across IaaS, PaaS, SaaS etc Implement systems in line with their IT Manual. Cloud Engineer - Essential Technical Skills: Candidates must have some exposure to most of the technologies listed below: Ideally 2 years' experience of working with Cloud Services ( AWS, Azure etc) Previous experience in building / designing secure infrastructure Expertise knowledge of AWS Design, architecture and services ( EC2, IAM,S3 etc) Some experience of server infrastructure, virtualisation and cloud computing Solid expertise of cloud security platforms and configuring and implementing solutions matching client needs Knowledge of system monitoring in a cloud environment including cloud specific products and tools Some DevOps expertise in scripting languages helping drive efficiency and automation ( PowerShell / Python) Cloud Engineer - Benefits (Negotiable) Basic salary of up to £50k on offer Pension Bonus Scheme 25 days holiday Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA's. Candidates will have a broad technical skill set and be keen to look at learning new technologies including and have an interest in emerging cloud technology. The Cloud Engineer role offers the change to work with a broad set of technologies across numerous sites, and play a pivotal roles within Cloud Infrastructure services within the division and across the Group. The role is based out of the North Yorks office, but due to current Covid 19 situation some home working may be allowed within the role. If you are keen to join progressive company, gain exposure to a diverse array of technologies, and gain some internal training and development please apply. You will be given the opportunity to learn and progress within the organisation. and make an impact with their technical environment. Langland Consultants acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer, Langland Consultants welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job. By applying to a job advertised by Langland Consultants or providing your contact information to show interest in a job advertised by Langland Consultants, you consent to the disclosure of your information to us in order to assist our legitimate business needs. This includes agreeing to us in storing your information and allowing us to contact you in regard to suitable job opportunities in the future. You are within your rights to ask us to remove your information at any time.