Do you enjoy being the go to person for IT across a business?Are you someone who takes ownership, solves problems end to end, and supports users with confidence and clarity?Our client is a fast growing consumer brand operating across retail, ecommerce and fulfilment. With multiple teams relying on technology to function day to day, they are investing in secure, scalable systems, modern device management and consistent user support. You'll join a lean technology function where you will work cloesly with the IT Manager to deliver the roadmap, support the business through growth, and play a key role in improving how technology is delivered. Key Responsibilities Provide day-to-day 1st-2nd line support across MacOS & Windows, troubleshooting hardware, software, network and access issues for office, retail and warehouse teams. Own M365 administration, user management, onboarding/offboarding, and support adoption of modern Microsoft tools and standards. Manage devices and identity through Entra ID and Intune, ensuring compliance, secure configurations, lifecycle management and anti-virus deployment. Support the hybrid cloud environment (Azure & SharePoint), assisting with network/firewall issues, monitoring system alerts and improving overall security posture. Maintain backup, retention and disaster-recovery processes to ensure resilience, data protection and operational continuity. Work closely with third-party providers, raising/tracking tickets, managing performance and ensuring high-quality service delivery. Benefits: The opportunity to own internal IT in a modern, growing organisation Exposure to cloud, security and infrastructure work beyond typical support roles A varied, hands on position with the chnace to work on projects and BAU Career development as the technology function continues to scale Ready to take ownership of internal IT and help build a secure, scalable technology environment? Apply now.
03/03/2026
Full time
Do you enjoy being the go to person for IT across a business?Are you someone who takes ownership, solves problems end to end, and supports users with confidence and clarity?Our client is a fast growing consumer brand operating across retail, ecommerce and fulfilment. With multiple teams relying on technology to function day to day, they are investing in secure, scalable systems, modern device management and consistent user support. You'll join a lean technology function where you will work cloesly with the IT Manager to deliver the roadmap, support the business through growth, and play a key role in improving how technology is delivered. Key Responsibilities Provide day-to-day 1st-2nd line support across MacOS & Windows, troubleshooting hardware, software, network and access issues for office, retail and warehouse teams. Own M365 administration, user management, onboarding/offboarding, and support adoption of modern Microsoft tools and standards. Manage devices and identity through Entra ID and Intune, ensuring compliance, secure configurations, lifecycle management and anti-virus deployment. Support the hybrid cloud environment (Azure & SharePoint), assisting with network/firewall issues, monitoring system alerts and improving overall security posture. Maintain backup, retention and disaster-recovery processes to ensure resilience, data protection and operational continuity. Work closely with third-party providers, raising/tracking tickets, managing performance and ensuring high-quality service delivery. Benefits: The opportunity to own internal IT in a modern, growing organisation Exposure to cloud, security and infrastructure work beyond typical support roles A varied, hands on position with the chnace to work on projects and BAU Career development as the technology function continues to scale Ready to take ownership of internal IT and help build a secure, scalable technology environment? Apply now.
CRM Consultant Central London, majority office-based initially, then hybrid working Our client is a specialist consultancy helping charities and not-for-profits get more out of their data and CRM systems. They are a trusted name in the sector, growing steadily and building a team of consultants who are as comfortable configuring a CRM as they are sitting across the table from a client explaining why their processes need a rethink. If you want real progression, real responsibility and to make a real impact then this could be a great opportunity for you. The role: Joining as a CRM Consultant, you will need to bring hands-on CRM configuration experience to build on. You will receive structured training in-house to deepen your technical capability and sharpen your consulting skills. The goal will be to move beyond 'system admin' and into delivering high-quality consultancy services to external clients. You will work closely with charities and not-for-profits, helping them untangle data challenges, improve processes, and actually use their CRM's capabilities. If you enjoy trusted partnerships, stakeholder conversations, and getting deep into the detail of how systems work, this could offer the perfect blend in a role. What you will be doing: As a CRM Consultant, you will Act as a key client-facing representative and subject matter expert throughout the relationship lifecycle, from prospect meetings to ongoing account management. Maintain and execute core database administration tasks across client CRM systems. Deliver training to client teams, helping them get maximum value from the systems you support or design. Guide clients through full CRM and data implementation lifecycles - requirements gathering, configuration, go-live and post-implementation support. Document configuration decisions, technical research and best practice in a clear, structured way. Contribute to and write client proposals outlining recommended solutions. About you: You will need experience configuring at least one major CRM system - ideally Dynamics 365, Salesforce, Donorfy, Raiser's Edge or similar. You might currently be a: Database Manager / Database Executive / Database Officer CRM Administrator / CRM Executive / Junior CRM Consultant Data Manager / Data Specialist / Data Executive And you are ready for the next step. You will bring: Experience in a stakeholder-heavy or client-facing role (customer success, support, consulting, fundraising, operations - people-focused). Solid CRM experience and a genuine interest in how organisations use systems to manage relationships. The ability to explain technical concepts clearly to non-technical users. Strong attention to detail and a structured, logical approach to problem-solving. Exposure to charities or not-for-profits would be a bonus. The offering: Structured training and mentoring to develop both your technical and consulting capability. The chance to work with purpose-driven organisations making a real social impact. A genuinely varied role combining client interaction, problem-solving and hands-on system work. A supportive, growing consultancy where progression comes with capability.
03/03/2026
Full time
CRM Consultant Central London, majority office-based initially, then hybrid working Our client is a specialist consultancy helping charities and not-for-profits get more out of their data and CRM systems. They are a trusted name in the sector, growing steadily and building a team of consultants who are as comfortable configuring a CRM as they are sitting across the table from a client explaining why their processes need a rethink. If you want real progression, real responsibility and to make a real impact then this could be a great opportunity for you. The role: Joining as a CRM Consultant, you will need to bring hands-on CRM configuration experience to build on. You will receive structured training in-house to deepen your technical capability and sharpen your consulting skills. The goal will be to move beyond 'system admin' and into delivering high-quality consultancy services to external clients. You will work closely with charities and not-for-profits, helping them untangle data challenges, improve processes, and actually use their CRM's capabilities. If you enjoy trusted partnerships, stakeholder conversations, and getting deep into the detail of how systems work, this could offer the perfect blend in a role. What you will be doing: As a CRM Consultant, you will Act as a key client-facing representative and subject matter expert throughout the relationship lifecycle, from prospect meetings to ongoing account management. Maintain and execute core database administration tasks across client CRM systems. Deliver training to client teams, helping them get maximum value from the systems you support or design. Guide clients through full CRM and data implementation lifecycles - requirements gathering, configuration, go-live and post-implementation support. Document configuration decisions, technical research and best practice in a clear, structured way. Contribute to and write client proposals outlining recommended solutions. About you: You will need experience configuring at least one major CRM system - ideally Dynamics 365, Salesforce, Donorfy, Raiser's Edge or similar. You might currently be a: Database Manager / Database Executive / Database Officer CRM Administrator / CRM Executive / Junior CRM Consultant Data Manager / Data Specialist / Data Executive And you are ready for the next step. You will bring: Experience in a stakeholder-heavy or client-facing role (customer success, support, consulting, fundraising, operations - people-focused). Solid CRM experience and a genuine interest in how organisations use systems to manage relationships. The ability to explain technical concepts clearly to non-technical users. Strong attention to detail and a structured, logical approach to problem-solving. Exposure to charities or not-for-profits would be a bonus. The offering: Structured training and mentoring to develop both your technical and consulting capability. The chance to work with purpose-driven organisations making a real social impact. A genuinely varied role combining client interaction, problem-solving and hands-on system work. A supportive, growing consultancy where progression comes with capability.
Tech Support Engineer - Growing, Exciting MSP - Harlow, Essex Our client is an exciting and innovative new tech support company based in Essex, where your passion for technology and drive to shape the future will be celebrated. This organisation is providing fantastic prospects for personal and professional growth, looking for an individual to play a pivotal role in building a company that values innovation, collaboration, and excellence.Position Summary: They are seeking a highly motivated and skilled Tech Support Engineer with proven experience as an IT Systems Engineer. This role is ideal for someone who embraces learning new technologies and aligns with their core values of curiosity, adaptability, and innovation. If you have a genuine passion for technology and want to grow with a company that's committed to your development, we want to hear from you. Key Responsibilities: •Provide technical support to resolve hardware, software, and network-relatedissues.•Configure and maintain Microsoft 365, Azure, Intune, and Teams services.•Troubleshoot and resolve LAN, VPN, firewall, and network-related issues, includingWatchGuard and Palo Alto firewalls.•Deploy and support Microsoft 365 products, including Entra ID,SharePoint/OneDrive, and Teams.•Manage devices and policies using Microsoft Endpoint Manager/Microsoft Intune.•Optimize and troubleshoot Windows Server environments () andvirtualization platforms such as Hyper-V.•Utilize RMM tools for proactive system maintenance and monitoring.•Maintain and enhance network infrastructure, including LAN/WAN, routing,switching, VLANs, and VPNs.•Stay updated with emerging technologies to enhance service offerings. Qualifications & Skills: •Proven experience as an IT Systems Engineer or in a similar technical support role.•Strong problem-solving and analytical skills.•Excellent communication and interpersonal skills, with the ability to explaintechnical concepts clearly to non-technical users.•Hands-on experience with Microsoft 365, Azure, Intune, and Teams.•Networking knowledge, including VPN connectivity, LAN configuration, routing,switching, VLANs, and firewall management (WatchGuard, Palo Alto preferred).•Proficiency in managing Windows Server environments (), ActiveDirectory, AD Sync, and Group Policy.•Familiarity with virtualization technologies such as Hyper-V.•Experience with Microsoft Endpoint Manager/Microsoft Intune and RMM tools. Desirable: •Microsoft Certifications.•Exposure to ITIL or other ITSM frameworks. Minimum Requirements: •Must be a UK resident with a valid driver's license and own car available forbusiness use.•2-3 years of experience working at an MSP, with both onsite and support desk experience. Why join this team? •Be part of an exciting journey to shape the future of a new and growing tech support company.•Opportunities for personal and professional growth in a collaborative andsupportive environment.•Work on cutting-edge technologies and innovative projects.•Competitive salary and benefits package.•A workplace culture that values curiosity, adaptability, and a passion for technology.INDREC
03/03/2026
Full time
Tech Support Engineer - Growing, Exciting MSP - Harlow, Essex Our client is an exciting and innovative new tech support company based in Essex, where your passion for technology and drive to shape the future will be celebrated. This organisation is providing fantastic prospects for personal and professional growth, looking for an individual to play a pivotal role in building a company that values innovation, collaboration, and excellence.Position Summary: They are seeking a highly motivated and skilled Tech Support Engineer with proven experience as an IT Systems Engineer. This role is ideal for someone who embraces learning new technologies and aligns with their core values of curiosity, adaptability, and innovation. If you have a genuine passion for technology and want to grow with a company that's committed to your development, we want to hear from you. Key Responsibilities: •Provide technical support to resolve hardware, software, and network-relatedissues.•Configure and maintain Microsoft 365, Azure, Intune, and Teams services.•Troubleshoot and resolve LAN, VPN, firewall, and network-related issues, includingWatchGuard and Palo Alto firewalls.•Deploy and support Microsoft 365 products, including Entra ID,SharePoint/OneDrive, and Teams.•Manage devices and policies using Microsoft Endpoint Manager/Microsoft Intune.•Optimize and troubleshoot Windows Server environments () andvirtualization platforms such as Hyper-V.•Utilize RMM tools for proactive system maintenance and monitoring.•Maintain and enhance network infrastructure, including LAN/WAN, routing,switching, VLANs, and VPNs.•Stay updated with emerging technologies to enhance service offerings. Qualifications & Skills: •Proven experience as an IT Systems Engineer or in a similar technical support role.•Strong problem-solving and analytical skills.•Excellent communication and interpersonal skills, with the ability to explaintechnical concepts clearly to non-technical users.•Hands-on experience with Microsoft 365, Azure, Intune, and Teams.•Networking knowledge, including VPN connectivity, LAN configuration, routing,switching, VLANs, and firewall management (WatchGuard, Palo Alto preferred).•Proficiency in managing Windows Server environments (), ActiveDirectory, AD Sync, and Group Policy.•Familiarity with virtualization technologies such as Hyper-V.•Experience with Microsoft Endpoint Manager/Microsoft Intune and RMM tools. Desirable: •Microsoft Certifications.•Exposure to ITIL or other ITSM frameworks. Minimum Requirements: •Must be a UK resident with a valid driver's license and own car available forbusiness use.•2-3 years of experience working at an MSP, with both onsite and support desk experience. Why join this team? •Be part of an exciting journey to shape the future of a new and growing tech support company.•Opportunities for personal and professional growth in a collaborative andsupportive environment.•Work on cutting-edge technologies and innovative projects.•Competitive salary and benefits package.•A workplace culture that values curiosity, adaptability, and a passion for technology.INDREC
Morson are working with an Aerospace Manufacturer who are looking for a Quality Assurance Engineer to join the based at the Stevenage site. Role description Define and perform Quality Assurance (QA) activities, by ensuring correct implementation of procedures and processes, to ensure product quality meets the stated requirements Lead prevention and quality improvements of Spacecraft Production processes Manage completion of corrective and preventative actions to closure Drive the efficient management of non-conformance and Cost of Non quality reduction Responsibilities Write a Quality Surveillance Plan (QSP) and continuously maintain it in accordance with project requirements. Write specific instructions to define the inspection processes or checks. Request additional inspections when needed, such as those in response to a technical warning notice. Chair gates reviews as defined in the project and as agreed with project PA (Manufacturing Readiness Review, Integration Readiness Review, Test Readiness Review, Test Readiness Board, Delivery Review Board, Pre-Shipment Review, Shipment Readiness Review ). Ensure that all related actions are implemented. Elaborate the Key Inspection Plan and support the Mandatory Inspection Plan. Deliver quality briefs with the area manager in the shop floor to raise awareness to operators on lessons learned and good practice. Prepare the incoming inspection plan/checklist. Review Production work instructions for technical integrity, regarding product quality requirements including inspection, verification points and configuration status. Manage all NCRs within the defined scope in production using problem solving tools. Confirm non-conformances and ensure 1st closure is defined and implemented. Chair Internal Review Board (IRB) and set functional team for the elimination of the root cause. Ensure that 2nd closure actions are defined. Organise and chair 2nd closure reviews. Proactively promote and conduct risk analyses (incl. PFMEA), and participate in the implementation and follow-up of preventive actions. Elaborate audit plan and perform flash and process audits. Ensure that lessons learned & near miss actions are implemented. Support the elaboration and the efficiency of performance dialogue/SQCDP in the working area (schedule, daily work to achieve, top priorities, KPIs, achievements ) Provide reports as required by functional and project management. Provide monthly report of Quality Key Performance Indicators (KPIs) Deploy OES Initiatives - The company Quality improvement and cost of non-quality reduction plan. Drive the implementation of the quality delegation initiative in the area. Essential Skills Degree or equivalent in an Engineering related discipline or proven experience in a similar role. A recognised engineering apprenticeship and/or equivalent academic qualification with Quality or Engineering experience within the Aerospace or Military industry, Good understanding of Quality Assurance Role or product assurance role, Good understanding of manufacturing processes, Analytical skills and methodical approach to problem resolution and investigation, Teamwork and leadership attributes with excellent written and oral communication and persuasion skills, The ability to communicate at all levels and across nationalities. If you are interested in applying for this position please submit an up to date CV.
03/03/2026
Contractor
Morson are working with an Aerospace Manufacturer who are looking for a Quality Assurance Engineer to join the based at the Stevenage site. Role description Define and perform Quality Assurance (QA) activities, by ensuring correct implementation of procedures and processes, to ensure product quality meets the stated requirements Lead prevention and quality improvements of Spacecraft Production processes Manage completion of corrective and preventative actions to closure Drive the efficient management of non-conformance and Cost of Non quality reduction Responsibilities Write a Quality Surveillance Plan (QSP) and continuously maintain it in accordance with project requirements. Write specific instructions to define the inspection processes or checks. Request additional inspections when needed, such as those in response to a technical warning notice. Chair gates reviews as defined in the project and as agreed with project PA (Manufacturing Readiness Review, Integration Readiness Review, Test Readiness Review, Test Readiness Board, Delivery Review Board, Pre-Shipment Review, Shipment Readiness Review ). Ensure that all related actions are implemented. Elaborate the Key Inspection Plan and support the Mandatory Inspection Plan. Deliver quality briefs with the area manager in the shop floor to raise awareness to operators on lessons learned and good practice. Prepare the incoming inspection plan/checklist. Review Production work instructions for technical integrity, regarding product quality requirements including inspection, verification points and configuration status. Manage all NCRs within the defined scope in production using problem solving tools. Confirm non-conformances and ensure 1st closure is defined and implemented. Chair Internal Review Board (IRB) and set functional team for the elimination of the root cause. Ensure that 2nd closure actions are defined. Organise and chair 2nd closure reviews. Proactively promote and conduct risk analyses (incl. PFMEA), and participate in the implementation and follow-up of preventive actions. Elaborate audit plan and perform flash and process audits. Ensure that lessons learned & near miss actions are implemented. Support the elaboration and the efficiency of performance dialogue/SQCDP in the working area (schedule, daily work to achieve, top priorities, KPIs, achievements ) Provide reports as required by functional and project management. Provide monthly report of Quality Key Performance Indicators (KPIs) Deploy OES Initiatives - The company Quality improvement and cost of non-quality reduction plan. Drive the implementation of the quality delegation initiative in the area. Essential Skills Degree or equivalent in an Engineering related discipline or proven experience in a similar role. A recognised engineering apprenticeship and/or equivalent academic qualification with Quality or Engineering experience within the Aerospace or Military industry, Good understanding of Quality Assurance Role or product assurance role, Good understanding of manufacturing processes, Analytical skills and methodical approach to problem resolution and investigation, Teamwork and leadership attributes with excellent written and oral communication and persuasion skills, The ability to communicate at all levels and across nationalities. If you are interested in applying for this position please submit an up to date CV.
About Astaris: We are a thriving IT Support business based in Shoreham by Sea, providing managed IT services and managed networks to SME's predominantly in the South. We are now seeking an enthusiastic IT Apprentice to join our engineering team. About the role: The successful applicant will demonstrate a passion for IT and technology and wanting to start an IT career. They will need to be committed, hard working and have a strong work ethic. They will be a good communicator and have a personable and outgoing personality. The main purpose of the apprenticeship will be to support the Engineering Team in carrying out their day to day duties and to provide 1st line support (progressing to 2nd line) to the clients on a daily basis. To accompany the 'engineering team' on site-visits and when you have gained sufficient skills, visit sites alone. Responsibilities: Answer incoming calls and record accurate details. Raise tickets with clear information and assign to relevant engineer/person. Provide remote and desk-side support for desktops, laptops, and peripherals (including network printers). Assist with desktop setup, configuration, and troubleshooting of hardware/software. Support network installations (TCP/IP) and basic configuration of routers and access points. Learn and work with business applications (Windows OS, Server, Exchange, Office Suite). Learn and work with VoIP systems configuration, deployment and troubleshooting Learn configuration of Draytek & Meraki routers and UniFi / Meraki access points to customer specification. Analyse problems, identify solutions, and implement fixes. Communicate effectively with internal teams and external clients. Maintain accurate documentation of processes and ensure timely closure of tickets. Desirable skills: Punctual with excellent time management skills. Work on own initiative and as part of a flexible team. Outgoing, communicative at all levels. Confident, self aware. Tenacious, driven. Great attention to detail. Microsoft Word, Excel. Good telephone skills. Excellent written and spoken English. Google Workspace / GSuite experience desirable. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, Monday to Friday, 9am - 5pm with 1 hour lunch break. Benefits: Modern, spacious working environment Monthly fun Fridays Periodic fun days out Birthday bonus day off Car parking Business mileage & expenses 28 days holiday per year (includes bank holidays) Future prospects: You will be working with the IT manager supporting a large number of clients and grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full time role may be available for you after the apprenticeship. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
03/03/2026
Full time
About Astaris: We are a thriving IT Support business based in Shoreham by Sea, providing managed IT services and managed networks to SME's predominantly in the South. We are now seeking an enthusiastic IT Apprentice to join our engineering team. About the role: The successful applicant will demonstrate a passion for IT and technology and wanting to start an IT career. They will need to be committed, hard working and have a strong work ethic. They will be a good communicator and have a personable and outgoing personality. The main purpose of the apprenticeship will be to support the Engineering Team in carrying out their day to day duties and to provide 1st line support (progressing to 2nd line) to the clients on a daily basis. To accompany the 'engineering team' on site-visits and when you have gained sufficient skills, visit sites alone. Responsibilities: Answer incoming calls and record accurate details. Raise tickets with clear information and assign to relevant engineer/person. Provide remote and desk-side support for desktops, laptops, and peripherals (including network printers). Assist with desktop setup, configuration, and troubleshooting of hardware/software. Support network installations (TCP/IP) and basic configuration of routers and access points. Learn and work with business applications (Windows OS, Server, Exchange, Office Suite). Learn and work with VoIP systems configuration, deployment and troubleshooting Learn configuration of Draytek & Meraki routers and UniFi / Meraki access points to customer specification. Analyse problems, identify solutions, and implement fixes. Communicate effectively with internal teams and external clients. Maintain accurate documentation of processes and ensure timely closure of tickets. Desirable skills: Punctual with excellent time management skills. Work on own initiative and as part of a flexible team. Outgoing, communicative at all levels. Confident, self aware. Tenacious, driven. Great attention to detail. Microsoft Word, Excel. Good telephone skills. Excellent written and spoken English. Google Workspace / GSuite experience desirable. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, Monday to Friday, 9am - 5pm with 1 hour lunch break. Benefits: Modern, spacious working environment Monthly fun Fridays Periodic fun days out Birthday bonus day off Car parking Business mileage & expenses 28 days holiday per year (includes bank holidays) Future prospects: You will be working with the IT manager supporting a large number of clients and grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full time role may be available for you after the apprenticeship. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
About Hamilton Group: Hamilton Group is a UK-based IT support company offering comprehensive services like managed IT support, cybersecurity, cloud technology, hosted VoIP, and Microsoft 365 solutions to businesses nationwide. They are known for their rapid response times and proactive approach to IT issues. You'll gain real-world experience while developing your skills through a funded apprenticeship programme. If you're enthusiastic, eager to learn, and looking to build a career in IT - this is your chance. Responsibilities: Set up, configure and upgrade IT equipment including printers, routers, switches, and RAM Configure VLANs and support network device setup and maintenance Install and update operating systems, office suites, and software packages Apply regular system updates, security patches, and driver installations through remote management tools Respond to support tickets and technical queries across multiple channels - phone, email, messaging, and video Provide timely first-line support for internal users and external clients Troubleshoot hardware, software, and network issues using tools such as an RMM, Task Manager, and Wireshark Work with documentation platforms (IT Glue, Halo PSA) to log support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption Gain exposure to and support the rollout of a new cloud-based virtual desktop infrastructure Use PowerShell and other scripting tools to help automate tasks and solve technical issue Desirable skills: A natural curiosity for technology and how things work Strong problem-solving and troubleshooting abilities Confident in communicating with users of all levels Attention to detail and a proactive attitude A team player who thrives in a collaborative environment Keen to learn and develop both technical and professional skills Some experience or understanding of IT support, systems, or networking is desirable (but not essential) A passion for IT, with a willingness to learn new technologies UK driving licence and access to your own vehicle ( essential ) Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Hours & benefits: 20 days annual leave plus bank holidays Monday to Friday, 9am - 5:30pm 1 hour lunch break Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
03/03/2026
Full time
About Hamilton Group: Hamilton Group is a UK-based IT support company offering comprehensive services like managed IT support, cybersecurity, cloud technology, hosted VoIP, and Microsoft 365 solutions to businesses nationwide. They are known for their rapid response times and proactive approach to IT issues. You'll gain real-world experience while developing your skills through a funded apprenticeship programme. If you're enthusiastic, eager to learn, and looking to build a career in IT - this is your chance. Responsibilities: Set up, configure and upgrade IT equipment including printers, routers, switches, and RAM Configure VLANs and support network device setup and maintenance Install and update operating systems, office suites, and software packages Apply regular system updates, security patches, and driver installations through remote management tools Respond to support tickets and technical queries across multiple channels - phone, email, messaging, and video Provide timely first-line support for internal users and external clients Troubleshoot hardware, software, and network issues using tools such as an RMM, Task Manager, and Wireshark Work with documentation platforms (IT Glue, Halo PSA) to log support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption Gain exposure to and support the rollout of a new cloud-based virtual desktop infrastructure Use PowerShell and other scripting tools to help automate tasks and solve technical issue Desirable skills: A natural curiosity for technology and how things work Strong problem-solving and troubleshooting abilities Confident in communicating with users of all levels Attention to detail and a proactive attitude A team player who thrives in a collaborative environment Keen to learn and develop both technical and professional skills Some experience or understanding of IT support, systems, or networking is desirable (but not essential) A passion for IT, with a willingness to learn new technologies UK driving licence and access to your own vehicle ( essential ) Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Hours & benefits: 20 days annual leave plus bank holidays Monday to Friday, 9am - 5:30pm 1 hour lunch break Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Desktop Support Engineer - 1 st and 2 nd Line - Kingston, Surrey - Hybrid - £45,000 Service Desk based. IT Support Engineer A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note - hybrid working is offered - 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits. Service Desk based. A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note - hybrid working is offered - 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits.
03/03/2026
Full time
Desktop Support Engineer - 1 st and 2 nd Line - Kingston, Surrey - Hybrid - £45,000 Service Desk based. IT Support Engineer A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note - hybrid working is offered - 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits. Service Desk based. A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note - hybrid working is offered - 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits.
A distinguished global investment bank is seeking a Windows Platform Engineer to join its esteemed Site Reliability Engineering team in London. This position presents an exceptional opportunity to contribute meaningfully by advancing continuous improvement, automation, and self-service solutions within a sophisticated infrastructure environment. The successful candidate will be entrusted with enhancing efficiency and reliability through refined engineering practices. WINDOWS PLATFORM ENGINEER Salary: £90,000 - £110,000Location: London What you'll do: In the capacity of Windows Platform Engineer, you will assume a central role in safeguarding the reliability and efficiency of the organisation's infrastructure estate. Your daily undertakings will encompass the creation of robust tools and processes aimed at automating operational tasks, enhancing system performance, and supporting seamless cloud migration initiatives. You will engage with cross-functional teams to deliver projects grounded in Infrastructure as Code principles, proactively monitor systems for emerging issues, and conduct meticulous root cause investigations post-incident. By collaborating with development teams on testing regimes and release management, you will facilitate service enhancements whilst upholding stringent standards of security and compliance. Your expertise will further be called upon for the preparation of comprehensive documentation, liaison with audit functions, identification of cost efficiencies, and deputisation for team leads when necessary. The breadth of this role ensures intellectual engagement-ranging from technical consultancy to hands-on administration-within a supportive environment where your contributions are both valued and impactful. Design and implement software solutions that enable infrastructure services to operate autonomously and provide self-service capabilities for operational teams throughout the organisation. Champion continuous service improvement initiatives by applying Infrastructure as Code methodologies across the platform. Reduce manual intervention by automating repetitive processes, thereby allowing greater focus on strategic objectives. Enhance system performance through the optimisation of resource allocation, efficient load distribution, and latency reduction across critical platforms. Establish Service Level Objectives (SLOs) to ensure consistent achievement of availability and latency targets for all infrastructure components. Develop proactive monitoring mechanisms that identify early warning signs rather than merely responding to outages, thus facilitating timely intervention and minimising disruption. Conduct thorough root cause analyses following incidents or outages to prevent recurrence and elevate overall system reliability. Work closely with development teams to refine services through rigorous testing protocols and structured release management procedures. Engage collaboratively with application teams to identify technical debt and formulate remediation strategies aligned with business priorities. Produce detailed operational documentation and standardised procedures to promote consistency and clarity across all engineering activities. What you bring: A profound command of Microsoft Windows Server internals and associated technologies is indispensable for this appointment. Demonstrable experience managing Active Directory, DHCP, DNS, LDAP, and Kerberos within extensive enterprise environments is essential. A substantial background in hardware performance monitoring coupled with expertise in tuning complex low-latency systems is highly regarded. An advanced understanding of Agile methodologies, Site Reliability Engineering (SRE), DevOps principles, and industry best practices is required. Expert proficiency in scripting languages such as PowerShell, Python or C# facilitates effective automation of operational tasks. Comprehensive knowledge of backup and recovery protocols ensures data integrity across all platforms under your stewardship. Mastery in clustering technologies, high-availability configurations, replication techniques, and disaster recovery planning is crucial. The ability to optimise network, storage, server, and virtualisation layers for peak performance evidences technical depth. Experience interpreting CIS security hardening recommendations within regulated environments supports robust compliance measures. Familiarity with Infrastructure as Code concepts alongside CI/CD pipelines utilising tools such as Git, Ansible, Terraform or TeamCity is expected. Experience with Serena Deployment Automation (SDA), Jenkins or analogous deployment tools enhances operational efficacy. Desirable skills include authoring playbooks on AWX/Ansible Tower; advanced proficiency in Kubernetes/Docker orchestration; database administration (SQL Server/Oracle/Sybase/MongoDB/Snowflake); IBM Tivoli/Netcool; Nutanix HCI/VMWare ESX; networking protocols (TCP/IP/DNS/DHCP/VLANs); RHEL/Oracle Linux/Solaris; cloud computing (Azure/AWS/GCP/Oracle); data security governance (GDPR/SOX); Dell EMC PowerStore/Isilon; Rubrik/EMC Networker/Data Domain/IBM Tivoli Storage Manager; CyberArk; Splunk; Qualys; Cisco Tetration; ServiceNow; JIRA/Confluence. Exemplary communication skills enable you to articulate intricate technical concepts lucidly to stakeholders at all levels. The capacity to maintain composure during periods of heightened pressure ensures reliable operations are sustained at all times. A results-oriented approach combined with unwavering accountability fosters trust among colleagues and clients alike. A proactive disposition paired with methodical work habits allows you to prioritise effectively even amidst demanding deadlines. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
03/03/2026
Full time
A distinguished global investment bank is seeking a Windows Platform Engineer to join its esteemed Site Reliability Engineering team in London. This position presents an exceptional opportunity to contribute meaningfully by advancing continuous improvement, automation, and self-service solutions within a sophisticated infrastructure environment. The successful candidate will be entrusted with enhancing efficiency and reliability through refined engineering practices. WINDOWS PLATFORM ENGINEER Salary: £90,000 - £110,000Location: London What you'll do: In the capacity of Windows Platform Engineer, you will assume a central role in safeguarding the reliability and efficiency of the organisation's infrastructure estate. Your daily undertakings will encompass the creation of robust tools and processes aimed at automating operational tasks, enhancing system performance, and supporting seamless cloud migration initiatives. You will engage with cross-functional teams to deliver projects grounded in Infrastructure as Code principles, proactively monitor systems for emerging issues, and conduct meticulous root cause investigations post-incident. By collaborating with development teams on testing regimes and release management, you will facilitate service enhancements whilst upholding stringent standards of security and compliance. Your expertise will further be called upon for the preparation of comprehensive documentation, liaison with audit functions, identification of cost efficiencies, and deputisation for team leads when necessary. The breadth of this role ensures intellectual engagement-ranging from technical consultancy to hands-on administration-within a supportive environment where your contributions are both valued and impactful. Design and implement software solutions that enable infrastructure services to operate autonomously and provide self-service capabilities for operational teams throughout the organisation. Champion continuous service improvement initiatives by applying Infrastructure as Code methodologies across the platform. Reduce manual intervention by automating repetitive processes, thereby allowing greater focus on strategic objectives. Enhance system performance through the optimisation of resource allocation, efficient load distribution, and latency reduction across critical platforms. Establish Service Level Objectives (SLOs) to ensure consistent achievement of availability and latency targets for all infrastructure components. Develop proactive monitoring mechanisms that identify early warning signs rather than merely responding to outages, thus facilitating timely intervention and minimising disruption. Conduct thorough root cause analyses following incidents or outages to prevent recurrence and elevate overall system reliability. Work closely with development teams to refine services through rigorous testing protocols and structured release management procedures. Engage collaboratively with application teams to identify technical debt and formulate remediation strategies aligned with business priorities. Produce detailed operational documentation and standardised procedures to promote consistency and clarity across all engineering activities. What you bring: A profound command of Microsoft Windows Server internals and associated technologies is indispensable for this appointment. Demonstrable experience managing Active Directory, DHCP, DNS, LDAP, and Kerberos within extensive enterprise environments is essential. A substantial background in hardware performance monitoring coupled with expertise in tuning complex low-latency systems is highly regarded. An advanced understanding of Agile methodologies, Site Reliability Engineering (SRE), DevOps principles, and industry best practices is required. Expert proficiency in scripting languages such as PowerShell, Python or C# facilitates effective automation of operational tasks. Comprehensive knowledge of backup and recovery protocols ensures data integrity across all platforms under your stewardship. Mastery in clustering technologies, high-availability configurations, replication techniques, and disaster recovery planning is crucial. The ability to optimise network, storage, server, and virtualisation layers for peak performance evidences technical depth. Experience interpreting CIS security hardening recommendations within regulated environments supports robust compliance measures. Familiarity with Infrastructure as Code concepts alongside CI/CD pipelines utilising tools such as Git, Ansible, Terraform or TeamCity is expected. Experience with Serena Deployment Automation (SDA), Jenkins or analogous deployment tools enhances operational efficacy. Desirable skills include authoring playbooks on AWX/Ansible Tower; advanced proficiency in Kubernetes/Docker orchestration; database administration (SQL Server/Oracle/Sybase/MongoDB/Snowflake); IBM Tivoli/Netcool; Nutanix HCI/VMWare ESX; networking protocols (TCP/IP/DNS/DHCP/VLANs); RHEL/Oracle Linux/Solaris; cloud computing (Azure/AWS/GCP/Oracle); data security governance (GDPR/SOX); Dell EMC PowerStore/Isilon; Rubrik/EMC Networker/Data Domain/IBM Tivoli Storage Manager; CyberArk; Splunk; Qualys; Cisco Tetration; ServiceNow; JIRA/Confluence. Exemplary communication skills enable you to articulate intricate technical concepts lucidly to stakeholders at all levels. The capacity to maintain composure during periods of heightened pressure ensures reliable operations are sustained at all times. A results-oriented approach combined with unwavering accountability fosters trust among colleagues and clients alike. A proactive disposition paired with methodical work habits allows you to prioritise effectively even amidst demanding deadlines. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Configuration Manager with CMII qualification required for long term contract assignment based in Stevenage (1-2 days on site rest from home) What we're looking for A proven track record of experience within engineering organisations or operational domains, with a strong technical understanding of a product lifecycle and its key delivery milestones. Significant Configuration Manage experience within the Aerospace or Defence industry. Past performance of leading Configuration Management activities on engineering programmes. Ability to problem solve, define best practice and build Configuration Management effectiveness in order to successfully control product data across multiple projects, through development and production phases. Appreciation of product lifecycle management processes and tools to provide efficient, controlled evolution of product data. Passion for coaching and developing others through the sharing and delivery of knowledge, information and best practice. Understanding of how to satisfy and compliment external standards through healthy and efficient business processes. Responsibilities Work transversely across multiple business projects to ensure consistent and comprehensive CM approach. Understand individual project status and milestones before coaching required technical practice to support CM deliverables. Gain a robust understanding of specific business CM processes before supporting the expression and embedding of these within project. Grow CM knowledge and expertise throughout Configuration Management group. Work collaboratively with CM Group Lead and CM team members, providing assertive advice and technical direction, whilst fostering a supportive and positive working culture. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
03/03/2026
Contractor
Configuration Manager with CMII qualification required for long term contract assignment based in Stevenage (1-2 days on site rest from home) What we're looking for A proven track record of experience within engineering organisations or operational domains, with a strong technical understanding of a product lifecycle and its key delivery milestones. Significant Configuration Manage experience within the Aerospace or Defence industry. Past performance of leading Configuration Management activities on engineering programmes. Ability to problem solve, define best practice and build Configuration Management effectiveness in order to successfully control product data across multiple projects, through development and production phases. Appreciation of product lifecycle management processes and tools to provide efficient, controlled evolution of product data. Passion for coaching and developing others through the sharing and delivery of knowledge, information and best practice. Understanding of how to satisfy and compliment external standards through healthy and efficient business processes. Responsibilities Work transversely across multiple business projects to ensure consistent and comprehensive CM approach. Understand individual project status and milestones before coaching required technical practice to support CM deliverables. Gain a robust understanding of specific business CM processes before supporting the expression and embedding of these within project. Grow CM knowledge and expertise throughout Configuration Management group. Work collaboratively with CM Group Lead and CM team members, providing assertive advice and technical direction, whilst fostering a supportive and positive working culture. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Manager - £50,000 - Coventry We are recruiting for an IT Support Manager on behalf of a leading technology company in the manufacturing space in the Coventry area. This is a fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of service delivery to a client base. Key Responsibilties: Lead and mentor a team of IT support engineers, providing guidance and technical expertise. Ensure timely resolution of technical issues related to desktops, laptops, mobile devices, and peripherals. Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met. Troubleshoot and resolve network-related issues, including TCP/IP, DHCP, DNS, and VPN configurations. Manage user accounts and permissions using Active Directory. Perform basic server administration tasks such as file sharing, security management, and user access control. Support and maintain Microsoft 365 environments, including troubleshooting and administration. Work with virtualization technologies such as VMware and Hyper-V. Implement and oversee backup and disaster recovery solutions. Communicate effectively with clients and internal stakeholders, translating technical issues into user-friendly solutions. Visit client sites to help with onboarding & deal with any serious issues. The Technology You'll Be Working With: Azure Microsoft Server: MS Server, MS Clustering, AD, Group Policy Virtualization: VMware, ESXi, Hyper-V, vSphere Server Hardware: HPE & Dell Servers Microsoft Azure Office 365 Backup Technologies: Veeam Backup, Replication TCP/IP, DNS, WINS, DHCP PowerShell SAN (HPE) A full UK driver's license is essential & car is essential. IT Manager - £50,000 - MSP - Coventry Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
03/03/2026
Full time
IT Manager - £50,000 - Coventry We are recruiting for an IT Support Manager on behalf of a leading technology company in the manufacturing space in the Coventry area. This is a fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of service delivery to a client base. Key Responsibilties: Lead and mentor a team of IT support engineers, providing guidance and technical expertise. Ensure timely resolution of technical issues related to desktops, laptops, mobile devices, and peripherals. Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met. Troubleshoot and resolve network-related issues, including TCP/IP, DHCP, DNS, and VPN configurations. Manage user accounts and permissions using Active Directory. Perform basic server administration tasks such as file sharing, security management, and user access control. Support and maintain Microsoft 365 environments, including troubleshooting and administration. Work with virtualization technologies such as VMware and Hyper-V. Implement and oversee backup and disaster recovery solutions. Communicate effectively with clients and internal stakeholders, translating technical issues into user-friendly solutions. Visit client sites to help with onboarding & deal with any serious issues. The Technology You'll Be Working With: Azure Microsoft Server: MS Server, MS Clustering, AD, Group Policy Virtualization: VMware, ESXi, Hyper-V, vSphere Server Hardware: HPE & Dell Servers Microsoft Azure Office 365 Backup Technologies: Veeam Backup, Replication TCP/IP, DNS, WINS, DHCP PowerShell SAN (HPE) A full UK driver's license is essential & car is essential. IT Manager - £50,000 - MSP - Coventry Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Your new companyWe are currently recruiting for a 1st Line Support Analyst to join a well-established professional services company going through a period of change and transformation. Two new positions have been created to join their service desk team on a permanent basis based out of Salisbury (hybrid). We have successfully filled one of those positions and are now looking for a second analyst to join the team! Your new roleYou will be joining an established Service Desk, reporting to the Service Desk Manager and working alongside the Service Delivery Manager, to resolve 1st Line tickets. We are ideally looking for someone who has worked in a similar sized organisation, supporting circa 1200 users (or more). You will have some experience in a Service Desk/ 1st Line role, and have excellent communication skills - able to adapt your communication style and approach to best suit the customer.This team put the customer at the heart of what they do - so we're looking for someone passionate, and able to demonstrate excellent customer service skills. What you'll need to succeedWe are looking for a Service Desk Analyst with some experience supporting Windows 10, 11, Office 2016, 2019 and O365, knowledge of the ITIL framework (with a foundation V4 certification being an advantage), experience with ITSM tools (this organisation uses Halo, but that is not essential) and someone proficient in end user device installation, configuration and troubleshooting of Windows, Desktops, laptops and Android tablets.The organisation is currently predominantly on prem with plans to migrate to the Cloud in the next year or two - as part of the service desk, you will gain exposure to Cloud technologies as the organisation migrates to the Cloud - however, you don't need current knowledge of Cloud for this role.Due to the nature of the organisation, you must hold a valid car driving licence and be eligible to undergo security clearance. Overall, we are looking for a hardworking and reliable Service Desk Analyst looking to join a well-established team and organisation. What you'll get in returnSalary of up to £35,000 depending on experience, hybrid working after probation, 26 days annual leave plus 8 bank holidays (34 in total) with the ability to purchase up to 10 additional days leave. Life assurance, flexible working policy, pension matched by the company up to 7%, plus other employee benefits. If you don't hold an ITIL, or CompTIA+ certification(s), you will be supported whilst you gain these industry-recognised certifications. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
03/03/2026
Full time
Your new companyWe are currently recruiting for a 1st Line Support Analyst to join a well-established professional services company going through a period of change and transformation. Two new positions have been created to join their service desk team on a permanent basis based out of Salisbury (hybrid). We have successfully filled one of those positions and are now looking for a second analyst to join the team! Your new roleYou will be joining an established Service Desk, reporting to the Service Desk Manager and working alongside the Service Delivery Manager, to resolve 1st Line tickets. We are ideally looking for someone who has worked in a similar sized organisation, supporting circa 1200 users (or more). You will have some experience in a Service Desk/ 1st Line role, and have excellent communication skills - able to adapt your communication style and approach to best suit the customer.This team put the customer at the heart of what they do - so we're looking for someone passionate, and able to demonstrate excellent customer service skills. What you'll need to succeedWe are looking for a Service Desk Analyst with some experience supporting Windows 10, 11, Office 2016, 2019 and O365, knowledge of the ITIL framework (with a foundation V4 certification being an advantage), experience with ITSM tools (this organisation uses Halo, but that is not essential) and someone proficient in end user device installation, configuration and troubleshooting of Windows, Desktops, laptops and Android tablets.The organisation is currently predominantly on prem with plans to migrate to the Cloud in the next year or two - as part of the service desk, you will gain exposure to Cloud technologies as the organisation migrates to the Cloud - however, you don't need current knowledge of Cloud for this role.Due to the nature of the organisation, you must hold a valid car driving licence and be eligible to undergo security clearance. Overall, we are looking for a hardworking and reliable Service Desk Analyst looking to join a well-established team and organisation. What you'll get in returnSalary of up to £35,000 depending on experience, hybrid working after probation, 26 days annual leave plus 8 bank holidays (34 in total) with the ability to purchase up to 10 additional days leave. Life assurance, flexible working policy, pension matched by the company up to 7%, plus other employee benefits. If you don't hold an ITIL, or CompTIA+ certification(s), you will be supported whilst you gain these industry-recognised certifications. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Position: Software EngineerLocation: Bristol or SloughSalary: £40,000-£45,000 My client is a long-established Engineering Services company supporting clients across the UK within the pharmaceutical and food processing sectors. They are looking to employ a junior software project engineer based in either Slough or Bristol although a significant amount of working from home can be expected once fully inducted. A clean driving licence and a willingness to travel to project sites is essential. As a member of one of the Project Teams, the position will suit a software/automation graduate with a couple of years' post-graduation experience. The software team is responsible for all aspects of assigned software projects from commencement to completion of commissioning, ensuring that all work adheres to all company safety policies and customer requirements. This position reports to the senior Software Manager and demands an attention to detail and a good interface with client engineers. Software Engineer Overview Assisting in costing projects in terms of materials and labour and producing quotations for software projects Producing Risk Assessments and Method Statements (RAMS) for projects Writing detailed Functional Design Specifications (FDS) from customer User Requirements Specifications (URS) Configuration of control system architecture and network connections Production and modification of PLC / HMI / SCADA software Installation, modification, retrofit, commissioning and fault diagnosis of control panels and associated process equipment Supervision of electrical employees and subcontractors in food production environments Software Engineer Requirements Ideally hold an Electrical Engineering degree/HND/HNC or equivalent experience Ideally have good practical electrical qualifications (apprenticeship, or NVQ Level 3) Experience in the use of PLC Software Development (Allen Bradley / Siemens) an advantage Experience in the use of HMI / SCADA Configuration (FTView / Wonderware) an advantage Ideally have Electrical design including AutoCAD / EPlan or equivalent software knowledge Software Engineer Salary & Benefits £40,000 - £45,000 28 Days holiday inclusive of Bank holidays Mon - Fri: 08:00 - 17:00 Pension Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
03/03/2026
Full time
Position: Software EngineerLocation: Bristol or SloughSalary: £40,000-£45,000 My client is a long-established Engineering Services company supporting clients across the UK within the pharmaceutical and food processing sectors. They are looking to employ a junior software project engineer based in either Slough or Bristol although a significant amount of working from home can be expected once fully inducted. A clean driving licence and a willingness to travel to project sites is essential. As a member of one of the Project Teams, the position will suit a software/automation graduate with a couple of years' post-graduation experience. The software team is responsible for all aspects of assigned software projects from commencement to completion of commissioning, ensuring that all work adheres to all company safety policies and customer requirements. This position reports to the senior Software Manager and demands an attention to detail and a good interface with client engineers. Software Engineer Overview Assisting in costing projects in terms of materials and labour and producing quotations for software projects Producing Risk Assessments and Method Statements (RAMS) for projects Writing detailed Functional Design Specifications (FDS) from customer User Requirements Specifications (URS) Configuration of control system architecture and network connections Production and modification of PLC / HMI / SCADA software Installation, modification, retrofit, commissioning and fault diagnosis of control panels and associated process equipment Supervision of electrical employees and subcontractors in food production environments Software Engineer Requirements Ideally hold an Electrical Engineering degree/HND/HNC or equivalent experience Ideally have good practical electrical qualifications (apprenticeship, or NVQ Level 3) Experience in the use of PLC Software Development (Allen Bradley / Siemens) an advantage Experience in the use of HMI / SCADA Configuration (FTView / Wonderware) an advantage Ideally have Electrical design including AutoCAD / EPlan or equivalent software knowledge Software Engineer Salary & Benefits £40,000 - £45,000 28 Days holiday inclusive of Bank holidays Mon - Fri: 08:00 - 17:00 Pension Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Exponential-e Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Overall purpose of the job: Exponential-e's Cloud and managed services are growing rapidly, with more customers adopting hybrid and multi-cloud strategies. The Cloud Platform & DevOps Engineer plays a critical role in supporting this growth by ensuring the delivery, reliability, and optimisation of Exponential-e's cloud and platform services. As a Cloud Platform & DevOps Engineer, you will work across a variety of operational areas within the Managed Services team. Your responsibilities will include: Supporting, maintaining, and optimising cloud and on-premise platforms for multiple customers. Implementing automation, infrastructure-as-code, and CI/CD pipelines to improve efficiency and consistency. Ensuring operational resilience through disaster recovery, backup, and monitoring processes. Assisting with security, compliance, and governance controls across managed environments. Troubleshooting and resolving complex technical issues across systems, networks, and data platforms. In this role, you will collaborate with Cloud Operations, Consulting Services and Enterprise Cloud teams to identify opportunities for operational improvements and automation. You will ensure that services integrate smoothly into the wider cloud portfolio and are aligned with customer requirements. You will also work closely with key technology vendors and internal teams to maintain platform stability, support operational initiatives, and contribute to the ongoing evolution of Exponential-e's managed cloud services. Key responsibilities for this job: Support the deployment, management, and automation of infrastructure using IaC tools such as Terraform, ARM/Bicep, or CloudFormation. Maintain and troubleshoot CI/CD pipelines to enable reliable and repeatable application and platform deployments. Monitor and optimise cloud consumption, supporting cost visibility and efficiency initiatives. Execute and validate disaster recovery procedures, ensuring RPO/RTO objectives are met. Setup and configuration of centralised monitoring tools and alerts. Deploying, scaling, and managing containerised applications using tools like Kubernetes for clients who require container platforms Support patching, vulnerability remediation, and security incident response activities to maintain secure environments. Assist with the operational management of data platforms, including storage, protection, replication, and automation of data workflows. Manage network connectivity, firewalls, and SDN configurations, troubleshooting issues and supporting resilience improvements. Provide 2nd/3rd line support for Windows and Linux systems, managing updates, performance tuning, and configuration consistency. Maintain accurate system and configuration documentation, supporting compliance and governance requirements. Collaborate across teams to improve operational efficiency, automate repetitive tasks, and reduce manual effort. Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member Knowledge and experience required: Experience supporting hybrid cloud environments (Azure and VMware). Strong understanding of automation, scripting, and configuration management tools. Familiarity with CI/CD tooling (GitHub Actions, Jenkins, Azure DevOps, etc.). Solid grounding in networking, identity, backup, and security principles. Strong troubleshooting and analytical skills across infrastructure layers. Excellent documentation and communication skills, with a focus on collaboration and service delivery. Desirable Certifications: Microsoft Azure Administrator Associate (AZ-104) Microsoft Azure Solutions Architect Expert (AZ-305) Microsoft Azure DevOps Engineer Expert (AZ-400) Microsoft Azure Security Engineer Associate (AZ-500) Terraform Associate or other IaC-related certification FinOps Practitioner ITIL 4 Foundation Our People Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.
03/03/2026
Full time
Exponential-e Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Overall purpose of the job: Exponential-e's Cloud and managed services are growing rapidly, with more customers adopting hybrid and multi-cloud strategies. The Cloud Platform & DevOps Engineer plays a critical role in supporting this growth by ensuring the delivery, reliability, and optimisation of Exponential-e's cloud and platform services. As a Cloud Platform & DevOps Engineer, you will work across a variety of operational areas within the Managed Services team. Your responsibilities will include: Supporting, maintaining, and optimising cloud and on-premise platforms for multiple customers. Implementing automation, infrastructure-as-code, and CI/CD pipelines to improve efficiency and consistency. Ensuring operational resilience through disaster recovery, backup, and monitoring processes. Assisting with security, compliance, and governance controls across managed environments. Troubleshooting and resolving complex technical issues across systems, networks, and data platforms. In this role, you will collaborate with Cloud Operations, Consulting Services and Enterprise Cloud teams to identify opportunities for operational improvements and automation. You will ensure that services integrate smoothly into the wider cloud portfolio and are aligned with customer requirements. You will also work closely with key technology vendors and internal teams to maintain platform stability, support operational initiatives, and contribute to the ongoing evolution of Exponential-e's managed cloud services. Key responsibilities for this job: Support the deployment, management, and automation of infrastructure using IaC tools such as Terraform, ARM/Bicep, or CloudFormation. Maintain and troubleshoot CI/CD pipelines to enable reliable and repeatable application and platform deployments. Monitor and optimise cloud consumption, supporting cost visibility and efficiency initiatives. Execute and validate disaster recovery procedures, ensuring RPO/RTO objectives are met. Setup and configuration of centralised monitoring tools and alerts. Deploying, scaling, and managing containerised applications using tools like Kubernetes for clients who require container platforms Support patching, vulnerability remediation, and security incident response activities to maintain secure environments. Assist with the operational management of data platforms, including storage, protection, replication, and automation of data workflows. Manage network connectivity, firewalls, and SDN configurations, troubleshooting issues and supporting resilience improvements. Provide 2nd/3rd line support for Windows and Linux systems, managing updates, performance tuning, and configuration consistency. Maintain accurate system and configuration documentation, supporting compliance and governance requirements. Collaborate across teams to improve operational efficiency, automate repetitive tasks, and reduce manual effort. Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member Knowledge and experience required: Experience supporting hybrid cloud environments (Azure and VMware). Strong understanding of automation, scripting, and configuration management tools. Familiarity with CI/CD tooling (GitHub Actions, Jenkins, Azure DevOps, etc.). Solid grounding in networking, identity, backup, and security principles. Strong troubleshooting and analytical skills across infrastructure layers. Excellent documentation and communication skills, with a focus on collaboration and service delivery. Desirable Certifications: Microsoft Azure Administrator Associate (AZ-104) Microsoft Azure Solutions Architect Expert (AZ-305) Microsoft Azure DevOps Engineer Expert (AZ-400) Microsoft Azure Security Engineer Associate (AZ-500) Terraform Associate or other IaC-related certification FinOps Practitioner ITIL 4 Foundation Our People Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.
Senior IT Service Management (ITSM) Tooling Architect The role requires a proactive approach to traditional and emerging ITSM technologies, with a focus on creating practical, cost-effective, and high-quality designs. As part of an Agile team reporting to the Solution Owner, the architect will develop design documentation across a wide variety of ITSM tooling solutions, ranging from simple to highly complex. The role demands a dedication to secure, resilient, and scalable IT system design, providing customers with confidence in the solutions delivered. Key Responsibilities Lead the design, configuration, installation, and customization of ITSM/ITIL/Service Desk tooling solutions. Produce design documentation and plans for ITSM solutions across cloud, on-premises, and hybrid environments. Work collaboratively with internal teams to identify, design, and implement efficient ITSM processes. Ensure designs adhere to high standards of security, resilience, and practicality. Translate customer and business requirements into credible, actionable technical solutions. Keep up to date with emerging ITSM technologies to recommend improvements and best practices. Experience and Skills Required Extensive experience with ITSM/ITIL/Service Desk tooling, ideally including one or more of:ServiceNow, BMC Remedy / Helix, CA Service Desk Manager, Cherwell, Freshworks, ManageEngine. Strong understanding of ITSM/ITOM/ITIL/eTOM processes, ideally supported by relevant certifications (e.g., ITIL v4). Proven experience in designing and implementing large-scale, highly secure, resilient ITSM solutions. General IT infrastructure knowledge, including: Windows Server Active Directory and Group Policies SQL and SQL Server clustering PKI infrastructure and certificate management Familiarity with scripting, data manipulation, and application development, including: SQL scripting, PowerShell, JavaScript, C# REST Web Services Power BI / SQL Server Reporting Note: Candidates with transferable skills in ITSM tooling design are encouraged to apply, even if they do not meet every requirement. Recruitment Process The selection process consists of two stages of interviews. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
03/03/2026
Full time
Senior IT Service Management (ITSM) Tooling Architect The role requires a proactive approach to traditional and emerging ITSM technologies, with a focus on creating practical, cost-effective, and high-quality designs. As part of an Agile team reporting to the Solution Owner, the architect will develop design documentation across a wide variety of ITSM tooling solutions, ranging from simple to highly complex. The role demands a dedication to secure, resilient, and scalable IT system design, providing customers with confidence in the solutions delivered. Key Responsibilities Lead the design, configuration, installation, and customization of ITSM/ITIL/Service Desk tooling solutions. Produce design documentation and plans for ITSM solutions across cloud, on-premises, and hybrid environments. Work collaboratively with internal teams to identify, design, and implement efficient ITSM processes. Ensure designs adhere to high standards of security, resilience, and practicality. Translate customer and business requirements into credible, actionable technical solutions. Keep up to date with emerging ITSM technologies to recommend improvements and best practices. Experience and Skills Required Extensive experience with ITSM/ITIL/Service Desk tooling, ideally including one or more of:ServiceNow, BMC Remedy / Helix, CA Service Desk Manager, Cherwell, Freshworks, ManageEngine. Strong understanding of ITSM/ITOM/ITIL/eTOM processes, ideally supported by relevant certifications (e.g., ITIL v4). Proven experience in designing and implementing large-scale, highly secure, resilient ITSM solutions. General IT infrastructure knowledge, including: Windows Server Active Directory and Group Policies SQL and SQL Server clustering PKI infrastructure and certificate management Familiarity with scripting, data manipulation, and application development, including: SQL scripting, PowerShell, JavaScript, C# REST Web Services Power BI / SQL Server Reporting Note: Candidates with transferable skills in ITSM tooling design are encouraged to apply, even if they do not meet every requirement. Recruitment Process The selection process consists of two stages of interviews. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Role: IT Manager (E-Commerce & Systems) Location: Halesowen (Hybrid - 3 Days On-Site Weekly) Salary: £45,000 - £50,000 A well-established UK distribution business is seeking a technically strong and hands-on IT Manager to oversee its technology environment across two West Midlands sites. This role is ideal for someone who thrives in a practical, operational IT position with a heavy emphasis on E-Commerce platforms and business-critical applications .You'll be responsible for maintaining stable systems, improving application performance, and ensuring that both ERP and E-Commerce platforms continue to support daily operations effectively. The organisation values individuals who are honest, forthright, and capable of coordinating others without being heavy-handed . Key Responsibilities Lead day-to-day IT operations across two sites and their remote sales operations. Oversee support and enhancement of ERP and E-Commerce applications. Troubleshoot, diagnose, and resolve system and application issues. Manage user administration, access control, and application configuration. Coordinate upgrades, integrations, and system improvement initiatives. Work with external partners, suppliers, and vendors on fixes and enhancements. Support reporting, dashboards, and data-driven decision-making. Streamline processes and contribute to continuous improvement across IT systems. Essential Experience Strong background in system/application support , ideally across ERP and E-Commerce. Technical understanding of integrations, data flows, and platform configuration. Experience coordinating IT activity across multiple stakeholders or sites. Straightforward communication style with an honest, pragmatic approach. Experience supporting technology within distribution, retail, or operational environments. Desirable Knowledge of APIs, web technologies, or system integrations. Experience with automation, reporting tools, or workflow improvements. Familiarity with fast-paced commercial or product-led environments.
03/03/2026
Full time
Role: IT Manager (E-Commerce & Systems) Location: Halesowen (Hybrid - 3 Days On-Site Weekly) Salary: £45,000 - £50,000 A well-established UK distribution business is seeking a technically strong and hands-on IT Manager to oversee its technology environment across two West Midlands sites. This role is ideal for someone who thrives in a practical, operational IT position with a heavy emphasis on E-Commerce platforms and business-critical applications .You'll be responsible for maintaining stable systems, improving application performance, and ensuring that both ERP and E-Commerce platforms continue to support daily operations effectively. The organisation values individuals who are honest, forthright, and capable of coordinating others without being heavy-handed . Key Responsibilities Lead day-to-day IT operations across two sites and their remote sales operations. Oversee support and enhancement of ERP and E-Commerce applications. Troubleshoot, diagnose, and resolve system and application issues. Manage user administration, access control, and application configuration. Coordinate upgrades, integrations, and system improvement initiatives. Work with external partners, suppliers, and vendors on fixes and enhancements. Support reporting, dashboards, and data-driven decision-making. Streamline processes and contribute to continuous improvement across IT systems. Essential Experience Strong background in system/application support , ideally across ERP and E-Commerce. Technical understanding of integrations, data flows, and platform configuration. Experience coordinating IT activity across multiple stakeholders or sites. Straightforward communication style with an honest, pragmatic approach. Experience supporting technology within distribution, retail, or operational environments. Desirable Knowledge of APIs, web technologies, or system integrations. Experience with automation, reporting tools, or workflow improvements. Familiarity with fast-paced commercial or product-led environments.
Cloud Infrastructure ManagerEpsom, Surrey, KT17£70,000 - £80,000 plus a bonus, generous pension and lots more We are working with a highly respected financial services organisation, seeking an experienced Cloud Infrastructure Manager to lead the design, delivery and ongoing management of their cloud and hybrid infrastructure estate. This is a pivotal leadership role, combining hands-on technical expertise with people management and strategic planning. You will take ownership of the full cloud lifecycle across Azure, ensuring resilience, security, performance and cost-effectiveness, while developing and mentoring a high-performing infrastructure team. The Cloud Infrastructure Manager Role: You will be responsible for the planning, build, operation and lifecycle management of cloud infrastructure and related services, with a strong focus on Azure. Key responsibilities include: Deployment, configuration and ongoing administration of Azure services Ownership of Azure tenancy, security controls, DLP and MFA Producing Low Level Design (LLD) documentation for new and evolving solutions Migration of legacy on-premise systems to Azure SQL infrastructure administration across on-prem and cloud environments Capacity planning, disaster recovery and Azure Site Recovery testing Storage lifecycle management (Blob, Files, SharePoint, OneDrive) Backup strategy ownership (including monitoring, escalation, reporting and optimisation) Infrastructure monitoring and integration with security and operational platforms Maintaining CMDB accuracy and infrastructure diagrams Supporting the Service Desk with complex incidents and escalations Working closely with Solution Architects and Change Management to deliver secure, well-governed change Managing transitional physical and virtual server and networking platforms Producing operational and cost management information for senior stakeholders Leading, mentoring and developing the infrastructure team, including performance management and objective setting Establishing and maintaining technical standards, policies and procedures Skills & Experience Required: Essential: Proven experience in a regulated environment Strong Azure administration background (certifications highly desirable) Cloud networking, firewalls and security architecture Microsoft 365 Enterprise (Exchange Online, SharePoint Online) Windows Server administration Azure Disaster Recovery and Business Continuity VDI platforms (Azure Virtual Desktop, VMware ESX, Horizon) Backup technologies (Veeam Backup & Replication, Azure, Microsoft 365, Data Cloud Vault) Platform security, DLP and MFA Infrastructure monitoring and alerting tools Low-level cloud design and solution architecture Excellent communication, stakeholder engagement and leadership skills Demonstrable people management and team development experience Proactive, detail-driven and solutions-focused mindset Desirable: Infrastructure as Code (Terraform, ARM, Azure DevOps) Cloud security frameworks and policy definition SQL Server administration Working knowledge of AWS Experience with Pluralsight skills and sandbox environments Why Apply? This is a rare opportunity to step into a highly influential role where you will shape cloud strategy, modernise infrastructure and build a best-in-class cloud operations function. You'll work with cutting-edge Microsoft technologies, lead a talented technical team and play a key part in the organisation's digital transformation journey. If you are a technically strong Cloud Infrastructure Manager who enjoys balancing strategy, delivery and people leadership, this role offers genuine scope, challenge and progression. Integral Recruitment are acting as an employment agency in regard to this advertisement.
03/03/2026
Full time
Cloud Infrastructure ManagerEpsom, Surrey, KT17£70,000 - £80,000 plus a bonus, generous pension and lots more We are working with a highly respected financial services organisation, seeking an experienced Cloud Infrastructure Manager to lead the design, delivery and ongoing management of their cloud and hybrid infrastructure estate. This is a pivotal leadership role, combining hands-on technical expertise with people management and strategic planning. You will take ownership of the full cloud lifecycle across Azure, ensuring resilience, security, performance and cost-effectiveness, while developing and mentoring a high-performing infrastructure team. The Cloud Infrastructure Manager Role: You will be responsible for the planning, build, operation and lifecycle management of cloud infrastructure and related services, with a strong focus on Azure. Key responsibilities include: Deployment, configuration and ongoing administration of Azure services Ownership of Azure tenancy, security controls, DLP and MFA Producing Low Level Design (LLD) documentation for new and evolving solutions Migration of legacy on-premise systems to Azure SQL infrastructure administration across on-prem and cloud environments Capacity planning, disaster recovery and Azure Site Recovery testing Storage lifecycle management (Blob, Files, SharePoint, OneDrive) Backup strategy ownership (including monitoring, escalation, reporting and optimisation) Infrastructure monitoring and integration with security and operational platforms Maintaining CMDB accuracy and infrastructure diagrams Supporting the Service Desk with complex incidents and escalations Working closely with Solution Architects and Change Management to deliver secure, well-governed change Managing transitional physical and virtual server and networking platforms Producing operational and cost management information for senior stakeholders Leading, mentoring and developing the infrastructure team, including performance management and objective setting Establishing and maintaining technical standards, policies and procedures Skills & Experience Required: Essential: Proven experience in a regulated environment Strong Azure administration background (certifications highly desirable) Cloud networking, firewalls and security architecture Microsoft 365 Enterprise (Exchange Online, SharePoint Online) Windows Server administration Azure Disaster Recovery and Business Continuity VDI platforms (Azure Virtual Desktop, VMware ESX, Horizon) Backup technologies (Veeam Backup & Replication, Azure, Microsoft 365, Data Cloud Vault) Platform security, DLP and MFA Infrastructure monitoring and alerting tools Low-level cloud design and solution architecture Excellent communication, stakeholder engagement and leadership skills Demonstrable people management and team development experience Proactive, detail-driven and solutions-focused mindset Desirable: Infrastructure as Code (Terraform, ARM, Azure DevOps) Cloud security frameworks and policy definition SQL Server administration Working knowledge of AWS Experience with Pluralsight skills and sandbox environments Why Apply? This is a rare opportunity to step into a highly influential role where you will shape cloud strategy, modernise infrastructure and build a best-in-class cloud operations function. You'll work with cutting-edge Microsoft technologies, lead a talented technical team and play a key part in the organisation's digital transformation journey. If you are a technically strong Cloud Infrastructure Manager who enjoys balancing strategy, delivery and people leadership, this role offers genuine scope, challenge and progression. Integral Recruitment are acting as an employment agency in regard to this advertisement.
IT Support Engineer Liverpool £35,000 - £40,000 + Benefits Zachary Daniels are partnering with a fast-growing retail and e-commerce business to recruit an IT Support & Systems Engineer. This is a key on-site role, responsible for owning day-to-day IT support and systems management across head office, retail, and warehouse operations. You'll act as the primary internal IT contact, working closely with the Technology Manager and third-party providers to ensure technology supports performance, security, and future growth. The role combines hands-on user support with broader infrastructure, cloud, and security exposure, making it ideal for someone who enjoys autonomy, problem-solving, and continuous improvement in a scaling business environment. What's on Offer: £35,000-£40,000 basic salary On-site role, Monday-Friday Exposure to cloud, infrastructure, and security projects High ownership and visibility across the business Long-term growth within a scaling retail and e-commerce environment Key Responsibilities: Provide 1st and 2nd line support across MacOS and Windows devices Troubleshoot hardware, software, networking, and access issues Manage onboarding and offboarding of users, devices, and permissions Support retail, warehouse, and head office teams with varying technical needs Administer Microsoft 365 and drive user adoption of internal standards Implement controls aligned with AI usage policies and data loss prevention Administer Entra ID including users, groups, roles, and conditional access Manage Intune for device compliance, configuration profiles, and application deployment Support full device lifecycle management including builds, refreshes, and decommissioning Oversee endpoint protection and anti-virus management Support hybrid cloud environments across Microsoft Azure and SharePoint Assist with firewall and network troubleshooting alongside managed service providers Monitor systems and respond to alerts appropriately Improve security posture, resilience, and scalability Ensure effective data backup, archiving, and retention processes Document and test disaster recovery procedures Work closely with third-party vendors and managed service providers Raise, track, and manage support tickets with external partners Escalate vendor performance concerns where required What We're Looking For: Experience in IT Support, Systems Engineering, or Infrastructure Support roles Strong working knowledge of Microsoft 365, Entra ID, and Intune Experience supporting both MacOS and Windows environments Exposure to Azure or hybrid cloud infrastructure Solid networking fundamentals and troubleshooting capability Comfortable operating independently as the primary on-site IT contact Strong customer service mindset with a proactive, ownership-driven approach Organised and capable of managing priorities in a fast-moving environment Apply today with your most up-to-date CV. BH35446
03/03/2026
Full time
IT Support Engineer Liverpool £35,000 - £40,000 + Benefits Zachary Daniels are partnering with a fast-growing retail and e-commerce business to recruit an IT Support & Systems Engineer. This is a key on-site role, responsible for owning day-to-day IT support and systems management across head office, retail, and warehouse operations. You'll act as the primary internal IT contact, working closely with the Technology Manager and third-party providers to ensure technology supports performance, security, and future growth. The role combines hands-on user support with broader infrastructure, cloud, and security exposure, making it ideal for someone who enjoys autonomy, problem-solving, and continuous improvement in a scaling business environment. What's on Offer: £35,000-£40,000 basic salary On-site role, Monday-Friday Exposure to cloud, infrastructure, and security projects High ownership and visibility across the business Long-term growth within a scaling retail and e-commerce environment Key Responsibilities: Provide 1st and 2nd line support across MacOS and Windows devices Troubleshoot hardware, software, networking, and access issues Manage onboarding and offboarding of users, devices, and permissions Support retail, warehouse, and head office teams with varying technical needs Administer Microsoft 365 and drive user adoption of internal standards Implement controls aligned with AI usage policies and data loss prevention Administer Entra ID including users, groups, roles, and conditional access Manage Intune for device compliance, configuration profiles, and application deployment Support full device lifecycle management including builds, refreshes, and decommissioning Oversee endpoint protection and anti-virus management Support hybrid cloud environments across Microsoft Azure and SharePoint Assist with firewall and network troubleshooting alongside managed service providers Monitor systems and respond to alerts appropriately Improve security posture, resilience, and scalability Ensure effective data backup, archiving, and retention processes Document and test disaster recovery procedures Work closely with third-party vendors and managed service providers Raise, track, and manage support tickets with external partners Escalate vendor performance concerns where required What We're Looking For: Experience in IT Support, Systems Engineering, or Infrastructure Support roles Strong working knowledge of Microsoft 365, Entra ID, and Intune Experience supporting both MacOS and Windows environments Exposure to Azure or hybrid cloud infrastructure Solid networking fundamentals and troubleshooting capability Comfortable operating independently as the primary on-site IT contact Strong customer service mindset with a proactive, ownership-driven approach Organised and capable of managing priorities in a fast-moving environment Apply today with your most up-to-date CV. BH35446
1st Line / Application Support Analyst Location: Windsor Salary: £24,000 - £26,000 We are seeking a motivated 1st Line Support Analyst to join our clients dynamic support team. Reporting to the Support Manager, you will serve as the first point of contact for our external client base, providing high-quality technical support and ensuring that incidents are logged, investigated, and resolved in accordance with agreed service levels. Day-to-day of the role: Provide first-line support to clients, resolving operational, configuration, and system-related issues. Log, manage, and progress incidents in line with agreed support processes and SLAs. Perform initial diagnostics on technical issues and escalate to 2nd Line Support or Development teams as necessary. Support the testing, validation, and release of software updates and system enhancements. Assist with the configuration, maintenance, and monitoring of both cloud and on-premises company infrastructure. Proactively identify recurring issues and contribute to their permanent resolution. Maintain accurate documentation, knowledge articles, and support records. Identify opportunities for continuous improvement in support processes, system stability, and client satisfaction. Build and maintain strong working relationships with clients and internal stakeholders. Required Skills & Qualifications: Strong communication and customer service skills. Solid foundation in IT support with an understanding of quality, security, and data protection standards. Proactive approach with a willingness to learn and a commitment to delivering an excellent client support experience. Application Exposure to database administration, system integration, or release management activities is beneficial. Previous client-facing experience in a technical support or service desk role. Experience diagnosing and resolving application or system issues in a production environment. A university degree in Computer Science, or proven industry experience in a comparable role. Familiarity with Microsoft Windows, Office applications, and general IT systems. If you are interested in this position, please apply online or for more information, please contact me on
03/03/2026
Full time
1st Line / Application Support Analyst Location: Windsor Salary: £24,000 - £26,000 We are seeking a motivated 1st Line Support Analyst to join our clients dynamic support team. Reporting to the Support Manager, you will serve as the first point of contact for our external client base, providing high-quality technical support and ensuring that incidents are logged, investigated, and resolved in accordance with agreed service levels. Day-to-day of the role: Provide first-line support to clients, resolving operational, configuration, and system-related issues. Log, manage, and progress incidents in line with agreed support processes and SLAs. Perform initial diagnostics on technical issues and escalate to 2nd Line Support or Development teams as necessary. Support the testing, validation, and release of software updates and system enhancements. Assist with the configuration, maintenance, and monitoring of both cloud and on-premises company infrastructure. Proactively identify recurring issues and contribute to their permanent resolution. Maintain accurate documentation, knowledge articles, and support records. Identify opportunities for continuous improvement in support processes, system stability, and client satisfaction. Build and maintain strong working relationships with clients and internal stakeholders. Required Skills & Qualifications: Strong communication and customer service skills. Solid foundation in IT support with an understanding of quality, security, and data protection standards. Proactive approach with a willingness to learn and a commitment to delivering an excellent client support experience. Application Exposure to database administration, system integration, or release management activities is beneficial. Previous client-facing experience in a technical support or service desk role. Experience diagnosing and resolving application or system issues in a production environment. A university degree in Computer Science, or proven industry experience in a comparable role. Familiarity with Microsoft Windows, Office applications, and general IT systems. If you are interested in this position, please apply online or for more information, please contact me on
Venn Group is excited to being working with the London Borough of Harrow to recruit a permanent Cyber Security Manager. This post will act as the lead for cyber security across the Council, safeguarding critical ICT infrastructure, sensitive resident data, and council services from cyber threats. This includes leading incident response, ensuring compliance with national standards, and embedding cyber resilience across all Council operations. Employment type: Permanent Salary: £65,544 - £72,693 Location: Harrow, London Hybrid working is required, with the team attending the office on average 3 days a week . Responsibilities in post: Design and deliver integrated security solutions covering people, processes, and technology Lead the development and implementation of all security policies, processes, and standards to safeguard Council technology, information systems, and ICT eco systems Ensure secure configuration of cloud and hybrid environments (Microsoft 365, Azure), and oversee patch management, disaster recovery, and business continuity testing Manage and oversee a Cyber Security Analyst Provide technical oversight across SIEM, firewalls, endpoint protection, and IAM Monitor systems for risks, including data breaches and gaps in security mechanisms, and implement corrective measures Develop and apply a standard testing approach that prioritises user experience for all major initiatives Communicate security processes effectively to ensure compliance across all Council services Ensure compliance with external standards and frameworks such as PCI-DSS, HSCN (N3), DSP Toolkit, PSN and Cyber Essentials Plus Monitor and maintain PSN compliance, including annual health checks, responding to security breaches, and ensuring appropriate reporting and remediation activities with service providers Monitor and maintain PCI-DSS compliance, including quarterly ASV scans, annual audits, and submissions, while managing responses to data breaches and ensuring corrective actions Collaborate with the ICT Platform Manager, Service Delivery Managers, and Enterprise Architect to embed cybersecurity by design within Council change governance Work with business units and outsourced service providers to maintain appropriate procedures and controls, ensuring regular scans are conducted and vulnerabilities remediated Plan and implement security measures across all information systems and networks and review designs for new projects to ensure they are implemented based on guidelines Essential skills and experience: Cyber security management within public sector, regulated environments, or large-scale private Strong compliance background across Private or Public Sector, including following end-to-end processes: PSN, PCI-DSS, Cyber Essentials, NHS DSP, and DWP MOU Hands-on expertise with Microsoft E5 security and compliance tools Extensive experience with Microsoft Sentinel, including configuration, monitoring and security automation (SOAR) Knowledge and experience of working in ITIL environments Hiring Process: Introductory call/meeting with Venn Group, to discuss your experience and the role 3-stage interview process with the client, first on Teams the next two in person To be considered for this position and for further information on this and other roles please apply and reach out to the Venn Group Local Government division in our London office.
03/03/2026
Full time
Venn Group is excited to being working with the London Borough of Harrow to recruit a permanent Cyber Security Manager. This post will act as the lead for cyber security across the Council, safeguarding critical ICT infrastructure, sensitive resident data, and council services from cyber threats. This includes leading incident response, ensuring compliance with national standards, and embedding cyber resilience across all Council operations. Employment type: Permanent Salary: £65,544 - £72,693 Location: Harrow, London Hybrid working is required, with the team attending the office on average 3 days a week . Responsibilities in post: Design and deliver integrated security solutions covering people, processes, and technology Lead the development and implementation of all security policies, processes, and standards to safeguard Council technology, information systems, and ICT eco systems Ensure secure configuration of cloud and hybrid environments (Microsoft 365, Azure), and oversee patch management, disaster recovery, and business continuity testing Manage and oversee a Cyber Security Analyst Provide technical oversight across SIEM, firewalls, endpoint protection, and IAM Monitor systems for risks, including data breaches and gaps in security mechanisms, and implement corrective measures Develop and apply a standard testing approach that prioritises user experience for all major initiatives Communicate security processes effectively to ensure compliance across all Council services Ensure compliance with external standards and frameworks such as PCI-DSS, HSCN (N3), DSP Toolkit, PSN and Cyber Essentials Plus Monitor and maintain PSN compliance, including annual health checks, responding to security breaches, and ensuring appropriate reporting and remediation activities with service providers Monitor and maintain PCI-DSS compliance, including quarterly ASV scans, annual audits, and submissions, while managing responses to data breaches and ensuring corrective actions Collaborate with the ICT Platform Manager, Service Delivery Managers, and Enterprise Architect to embed cybersecurity by design within Council change governance Work with business units and outsourced service providers to maintain appropriate procedures and controls, ensuring regular scans are conducted and vulnerabilities remediated Plan and implement security measures across all information systems and networks and review designs for new projects to ensure they are implemented based on guidelines Essential skills and experience: Cyber security management within public sector, regulated environments, or large-scale private Strong compliance background across Private or Public Sector, including following end-to-end processes: PSN, PCI-DSS, Cyber Essentials, NHS DSP, and DWP MOU Hands-on expertise with Microsoft E5 security and compliance tools Extensive experience with Microsoft Sentinel, including configuration, monitoring and security automation (SOAR) Knowledge and experience of working in ITIL environments Hiring Process: Introductory call/meeting with Venn Group, to discuss your experience and the role 3-stage interview process with the client, first on Teams the next two in person To be considered for this position and for further information on this and other roles please apply and reach out to the Venn Group Local Government division in our London office.
2 nd Line Support Engineer - EUC - Central London Endpoint, InTune, 2 nd Line IT Engineer - £45,000 - £60,000 depending on experience. A well established financial services business based in Central London are looking for a professional 2nd Line EUC Engineer to provide end user support and ensure the stability and security of end-user computing services across Windows, iOS, and Android endpoints. The role focuses on Microsoft Intune-driven device management, Microsoft Defender threat protection and response, and Azure/Entra ID identity and access controls. Key responsibilities of this 2 nd Line Engineer role will include: Providing 1st and 2nd line laptop and mobile device support across a variety of systems and services including M365. Provide 2nd line support for endpoint, identity, and security issues across Windows 11, iOS, and Android. Own the lifecycle of endpoint configuration via Intune, including Autopilot provisioning, device configuration and compliance policies, application packaging and deployment (Win32/MSI/LOB and Microsoft Store), update rings, feature update policies, and security management. Administer Microsoft Defender for Endpoint and Secureworks MDR, including alert triage, investigation, machine isolation, remediation actions, Manage identity and access in Microsoft Entra ID (Azure AD), including Conditional Access, MFA and identity governance for devices. Produce high-quality documentation and knowledge base articles for end users. Support endpoint-related change and release activities, perform pilot/validation testing, and coordinate out-of-hours work as required to minimise business disruption. The ideal candidate for this EUC Engineer role will be professional and customer focused. You will have gained proven experience in a 2nd line EUC or endpoint engineering role supporting enterprise environments, with demonstrable ownership of complex incidents and changes. Hands-on expertise with Microsoft Intune (Endpoint Manager) is essential. The salary on offer for this role is £45-£60,000 depending on experience.
03/03/2026
Full time
2 nd Line Support Engineer - EUC - Central London Endpoint, InTune, 2 nd Line IT Engineer - £45,000 - £60,000 depending on experience. A well established financial services business based in Central London are looking for a professional 2nd Line EUC Engineer to provide end user support and ensure the stability and security of end-user computing services across Windows, iOS, and Android endpoints. The role focuses on Microsoft Intune-driven device management, Microsoft Defender threat protection and response, and Azure/Entra ID identity and access controls. Key responsibilities of this 2 nd Line Engineer role will include: Providing 1st and 2nd line laptop and mobile device support across a variety of systems and services including M365. Provide 2nd line support for endpoint, identity, and security issues across Windows 11, iOS, and Android. Own the lifecycle of endpoint configuration via Intune, including Autopilot provisioning, device configuration and compliance policies, application packaging and deployment (Win32/MSI/LOB and Microsoft Store), update rings, feature update policies, and security management. Administer Microsoft Defender for Endpoint and Secureworks MDR, including alert triage, investigation, machine isolation, remediation actions, Manage identity and access in Microsoft Entra ID (Azure AD), including Conditional Access, MFA and identity governance for devices. Produce high-quality documentation and knowledge base articles for end users. Support endpoint-related change and release activities, perform pilot/validation testing, and coordinate out-of-hours work as required to minimise business disruption. The ideal candidate for this EUC Engineer role will be professional and customer focused. You will have gained proven experience in a 2nd line EUC or endpoint engineering role supporting enterprise environments, with demonstrable ownership of complex incidents and changes. Hands-on expertise with Microsoft Intune (Endpoint Manager) is essential. The salary on offer for this role is £45-£60,000 depending on experience.
