Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 13 February 2026
About the role
The Delivery Manager plays a play a key enabling role in the successful delivery of digital solutions and services within the organisation. Sitting within the Product team, the role is responsible for driving requirements, capture, technical estimation and design, software engineering delivery, release and support for the development, ongoing enhancement and optimisation of products and services. The Delivery Manager ensures that their cross-functional team is well-supported, delivery is predictable, and that work is aligned with business priorities, and that processes and procedures are continually optimised to provide on-going value to the business. You will have a wide range of responsibilities in the following areas:
Planning and delivery management
Team support and facilitation
Stakeholder and communication management
Continuous improvement
About you
Educated to degree level or equivalent and evidence of relevant continued professional development in engineering, computer science or other equivalent technical disciplines
Experience of working in a software development, engineering or other related technical field is essential – ideally in a SaaS or web-based application environment.
Successful track record in delivering digital services to end-users and experience of working in fast-paced complex technical delivery environments.
Experienced in working with both new and legacy systems, and in maintaining a complex matrix of products and services.
Experience ideally in a highly regulated sector.
Familiar with agile and lean development methodologies and practices, and proven technical project management experience.
Strong planning and organising skills, with a strong focus on prioritisation and ability to identify trade-offs and decisions to others.
Embraces change and can effectively lead others through uncertainty.
Exceptional relationship builder who can work at all levels of the organisation to understand different perspectives, influence change and drive towards an impactful solution. Must be comfortable to challenge others’ thinking in a respectful way and be prepared to say “no” more often than “yes” to keep focussed on the most impactful priorities.
Strong critical thinking, problem-solving and troubleshooting skills. Highly analytical and able to integrate multiple data sources to form a view/opinion.
Strong result-focus and a proactive, hands-on approach, used to working in a fast moving/evolving environment and is able to engender a sense of urgency in others.
An articulate and impactful communicator who can ask challenging questions using a wide basis of technical knowledge and who can share highly technical information in an easy-to-understand way to business stakeholders and less experienced team members.
Strong customer focus with a desire to ensure that our future products and services make it simpler and easier to do business with Trinity
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
30/01/2026
Full time
Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 13 February 2026
About the role
The Delivery Manager plays a play a key enabling role in the successful delivery of digital solutions and services within the organisation. Sitting within the Product team, the role is responsible for driving requirements, capture, technical estimation and design, software engineering delivery, release and support for the development, ongoing enhancement and optimisation of products and services. The Delivery Manager ensures that their cross-functional team is well-supported, delivery is predictable, and that work is aligned with business priorities, and that processes and procedures are continually optimised to provide on-going value to the business. You will have a wide range of responsibilities in the following areas:
Planning and delivery management
Team support and facilitation
Stakeholder and communication management
Continuous improvement
About you
Educated to degree level or equivalent and evidence of relevant continued professional development in engineering, computer science or other equivalent technical disciplines
Experience of working in a software development, engineering or other related technical field is essential – ideally in a SaaS or web-based application environment.
Successful track record in delivering digital services to end-users and experience of working in fast-paced complex technical delivery environments.
Experienced in working with both new and legacy systems, and in maintaining a complex matrix of products and services.
Experience ideally in a highly regulated sector.
Familiar with agile and lean development methodologies and practices, and proven technical project management experience.
Strong planning and organising skills, with a strong focus on prioritisation and ability to identify trade-offs and decisions to others.
Embraces change and can effectively lead others through uncertainty.
Exceptional relationship builder who can work at all levels of the organisation to understand different perspectives, influence change and drive towards an impactful solution. Must be comfortable to challenge others’ thinking in a respectful way and be prepared to say “no” more often than “yes” to keep focussed on the most impactful priorities.
Strong critical thinking, problem-solving and troubleshooting skills. Highly analytical and able to integrate multiple data sources to form a view/opinion.
Strong result-focus and a proactive, hands-on approach, used to working in a fast moving/evolving environment and is able to engender a sense of urgency in others.
An articulate and impactful communicator who can ask challenging questions using a wide basis of technical knowledge and who can share highly technical information in an easy-to-understand way to business stakeholders and less experienced team members.
Strong customer focus with a desire to ensure that our future products and services make it simpler and easier to do business with Trinity
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
Derbyshire Fire & Rescue Service
Derbyshire Fire & Rescue Service Headquarters, Ripley, UK
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
03/04/2025
Full time
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Wintel Consultant Position Description CGI is seeking a Wintel Consultant to provide infrastructure support within a complex and highly secure customer environment. You will be required in our Bristol or South Wales office 2-3 days per week. This role sits within a dedicated Wintel team supporting mission-critical systems. You will contribute to the stability, security, and continuous improvement of core Windows-based services across a technically diverse estate. If you are an experienced 3rd line engineer looking to further develop your expertise in a secure and structured environment, this is an excellent opportunity. At CGI, you are more than an employee - you are a Partner. We offer a collaborative culture, strong technical communities, and the opportunity to grow your career while delivering meaningful work for secure UK customers. Your future duties and responsibilities You will deliver Wintel support within a secure environment, primarily focused on BAU operations, incident remediation, and maintenance activities, while also contributing to infrastructure project work. Working within SLA-driven frameworks, you will investigate and resolve complex technical issues, support system optimisation, and help maintain a resilient and compliant infrastructure platform. Knowledge of Windows Server, VMware, and Citrix technologies will be particularly valuable in this environment. Key Responsibilities Provide 3rd line Wintel support within a secure customer environment Remediate incidents within agreed SLAs and contribute to problem management Perform daily operational maintenance tasks across the infrastructure estate Support Windows Server environments, including Active Directory services Administer and support VMware virtualisation platforms Support Citrix environments where applicable Assist with Microsoft Exchange support and related services Manage and maintain DNS and Group Policy configurations Support backup and anti-virus technologies Contribute to infrastructure project work and platform improvements Develop or maintain scripts to automate tasks and improve efficiency Ensure compliance with security, governance, and operational standards Required qualifications to be successful in this role Demonstrable experience working within a 3rd line Wintel support team Strong Windows Server and Active Directory (AD) experience Experience with Group Policy and DNS VMware support experience Experience supporting Microsoft Exchange Exposure to backup and anti-virus technologies Familiarity with Citrix environments Monitoring experience (e.g. Zabbix) desirable Scripting experience (e.g. PowerShell) Experience working within secure or regulated environments Desirable: Exposure to AI technologies or automation concepts Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
03/03/2026
Full time
Wintel Consultant Position Description CGI is seeking a Wintel Consultant to provide infrastructure support within a complex and highly secure customer environment. You will be required in our Bristol or South Wales office 2-3 days per week. This role sits within a dedicated Wintel team supporting mission-critical systems. You will contribute to the stability, security, and continuous improvement of core Windows-based services across a technically diverse estate. If you are an experienced 3rd line engineer looking to further develop your expertise in a secure and structured environment, this is an excellent opportunity. At CGI, you are more than an employee - you are a Partner. We offer a collaborative culture, strong technical communities, and the opportunity to grow your career while delivering meaningful work for secure UK customers. Your future duties and responsibilities You will deliver Wintel support within a secure environment, primarily focused on BAU operations, incident remediation, and maintenance activities, while also contributing to infrastructure project work. Working within SLA-driven frameworks, you will investigate and resolve complex technical issues, support system optimisation, and help maintain a resilient and compliant infrastructure platform. Knowledge of Windows Server, VMware, and Citrix technologies will be particularly valuable in this environment. Key Responsibilities Provide 3rd line Wintel support within a secure customer environment Remediate incidents within agreed SLAs and contribute to problem management Perform daily operational maintenance tasks across the infrastructure estate Support Windows Server environments, including Active Directory services Administer and support VMware virtualisation platforms Support Citrix environments where applicable Assist with Microsoft Exchange support and related services Manage and maintain DNS and Group Policy configurations Support backup and anti-virus technologies Contribute to infrastructure project work and platform improvements Develop or maintain scripts to automate tasks and improve efficiency Ensure compliance with security, governance, and operational standards Required qualifications to be successful in this role Demonstrable experience working within a 3rd line Wintel support team Strong Windows Server and Active Directory (AD) experience Experience with Group Policy and DNS VMware support experience Experience supporting Microsoft Exchange Exposure to backup and anti-virus technologies Familiarity with Citrix environments Monitoring experience (e.g. Zabbix) desirable Scripting experience (e.g. PowerShell) Experience working within secure or regulated environments Desirable: Exposure to AI technologies or automation concepts Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Application Architect Onsite in Bracknell Eligible for DV clearance £65-70K per annum + benefits package We are recruiting an Application Architect to support the ongoing evolution of a Gateway solution for a strategic UK defence customer . Working alongside senior solution leaders, you'll contribute to secure design, controlled change, and operational resilience within a mission-critical environment. This is a development opportunity for an aspiring architect looking to build design authority and architectural experience in a high-assurance setting. The Role You will: Contribute to infrastructure and Gateway design changes to maintain availability and performance Produce structured design documentation alongside the customer and Programme Manager Support architectural governance and ensure alignment to solution intent Provide technical oversight during incident troubleshooting with SOC and 3rd Line teams Assist in maintaining secure, resilient and scalable infrastructure components Your technical experience; You should have a design and development background with exposure to secure or Gateway-based environments, including: Core Infrastructure VMware/vSphere RHEL & Windows Server Trellix SIEM Microsoft Services Active Directory DNS RDS Networking Citrix NetScaler Wireshark Storage & Data NetApp SAN NAS Backup solutions Security & Web Gateway appliances and associated software PKI management applications Web applications and protocols Key Attributes Self-motivated and comfortable operating with guidance from senior architects Able to produce clear, structured design documentation Strong interpersonal skills with the ability to work across engineering and operational teams Willing to travel weekly within the South/Southwest region If you are interested in discussing this Application Architect role further, please reply back with a copy of your updated CV.
03/03/2026
Full time
Application Architect Onsite in Bracknell Eligible for DV clearance £65-70K per annum + benefits package We are recruiting an Application Architect to support the ongoing evolution of a Gateway solution for a strategic UK defence customer . Working alongside senior solution leaders, you'll contribute to secure design, controlled change, and operational resilience within a mission-critical environment. This is a development opportunity for an aspiring architect looking to build design authority and architectural experience in a high-assurance setting. The Role You will: Contribute to infrastructure and Gateway design changes to maintain availability and performance Produce structured design documentation alongside the customer and Programme Manager Support architectural governance and ensure alignment to solution intent Provide technical oversight during incident troubleshooting with SOC and 3rd Line teams Assist in maintaining secure, resilient and scalable infrastructure components Your technical experience; You should have a design and development background with exposure to secure or Gateway-based environments, including: Core Infrastructure VMware/vSphere RHEL & Windows Server Trellix SIEM Microsoft Services Active Directory DNS RDS Networking Citrix NetScaler Wireshark Storage & Data NetApp SAN NAS Backup solutions Security & Web Gateway appliances and associated software PKI management applications Web applications and protocols Key Attributes Self-motivated and comfortable operating with guidance from senior architects Able to produce clear, structured design documentation Strong interpersonal skills with the ability to work across engineering and operational teams Willing to travel weekly within the South/Southwest region If you are interested in discussing this Application Architect role further, please reply back with a copy of your updated CV.
THE COMPANY Our client is a leading provider of online video technology and live event solutions. They are one of the pioneers and award-winning suppliers of live and on-demand streaming media services in the UK, working with 350 clients around the world. Clients include Netflix, Lego, Boots, Samsung, Selfridges, Disney, Facebook, AstraZeneca, Barclays, Amnesty International, KPMG, Amazon, Nike, AKQA, GHD, Twitch, ARUP, Kaplan, O2, UK Parliament, Channel 4, BUPA, Microsoft, YouTube and Warner Brothers. They are an equal opportunities employer. Their corporate and personal values include being fair, honest, open, professional, and reliable. After 25 years, they are still at the forefront of innovation in the online video space. They have a great office and production studio in Hoxton, London, five minutes' walk from Old Street Station. A dynamic team which are professional but relaxed, in line with their culture. THE ROLE As Business Development Director, you will drive sustainable revenue growth and strategic partnerships across a live event production and streaming business including social streaming for brands, working with 3rd party venues and studio facilities, and live events platforms. Key responsibilities: Lead new business acquisition across their core services: live event production, corporate production, studio-based broadcast services and their own, premium live events platform. Re-engage dormant or historic client relationships, repositioning expanded technical and production capabilities. Own the full commercial lifecycle: prospecting, qualification, solution design, pricing, proposal development, negotiation and contract close. Lead the commercial strategy for reselling customisable, white-labelled live events platforms, including pricing structures, packaging, and contract models. Lead, manage, and develop sales and account management teams. Manage pipeline health, forecasting, and performance reporting to the Directors. Prepare and present budgets, revenue forecasts, and growth plans. Oversee business-development-led marketing and promotional activity in collaboration with the Marketing Manager and external agencies. Work closely with fellow directors and stakeholders to actively define and drive the company-wide business strategy and long-term growth planning. Support continuous improvement of sales-to-delivery workflows across production, studio, and platform engagements. Act as a senior leader and ambassador for the business. THE PERSON With significant experience in live video production, streaming, and digital event delivery, you will have a proven track record of working with large agencies and global brands on complex, multi-market projects. You will embrace our clients innovative spirit and vast technical resources to collaborate with agency and brands to devise and deliver unique and innovative projects. You will be comfortable generating new business predominantly through your own commercial activity, supported by our client's marketing resources, and confident operating at board and executive level. Adept at collaborating cross-functionally with production, studio, engineering, and marketing teams, you will also lead and develop a small commercial department of your own and devise and deliver marketing strategy in collaboration with the Marketing Manager. Personally, you will be approachable, knowledgeable, commercially astute, and regarded as a credible senior partner by clients, colleagues, and stakeholders alike. Searchlight Executive is the retained search partner. If you feel you have the right skills and experience position, please apply on-line. All direct applications will be forwarded to Searchlight Executive. Searchlight strives to promote equal opportunities for all. We welcome applications regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
03/03/2026
Full time
THE COMPANY Our client is a leading provider of online video technology and live event solutions. They are one of the pioneers and award-winning suppliers of live and on-demand streaming media services in the UK, working with 350 clients around the world. Clients include Netflix, Lego, Boots, Samsung, Selfridges, Disney, Facebook, AstraZeneca, Barclays, Amnesty International, KPMG, Amazon, Nike, AKQA, GHD, Twitch, ARUP, Kaplan, O2, UK Parliament, Channel 4, BUPA, Microsoft, YouTube and Warner Brothers. They are an equal opportunities employer. Their corporate and personal values include being fair, honest, open, professional, and reliable. After 25 years, they are still at the forefront of innovation in the online video space. They have a great office and production studio in Hoxton, London, five minutes' walk from Old Street Station. A dynamic team which are professional but relaxed, in line with their culture. THE ROLE As Business Development Director, you will drive sustainable revenue growth and strategic partnerships across a live event production and streaming business including social streaming for brands, working with 3rd party venues and studio facilities, and live events platforms. Key responsibilities: Lead new business acquisition across their core services: live event production, corporate production, studio-based broadcast services and their own, premium live events platform. Re-engage dormant or historic client relationships, repositioning expanded technical and production capabilities. Own the full commercial lifecycle: prospecting, qualification, solution design, pricing, proposal development, negotiation and contract close. Lead the commercial strategy for reselling customisable, white-labelled live events platforms, including pricing structures, packaging, and contract models. Lead, manage, and develop sales and account management teams. Manage pipeline health, forecasting, and performance reporting to the Directors. Prepare and present budgets, revenue forecasts, and growth plans. Oversee business-development-led marketing and promotional activity in collaboration with the Marketing Manager and external agencies. Work closely with fellow directors and stakeholders to actively define and drive the company-wide business strategy and long-term growth planning. Support continuous improvement of sales-to-delivery workflows across production, studio, and platform engagements. Act as a senior leader and ambassador for the business. THE PERSON With significant experience in live video production, streaming, and digital event delivery, you will have a proven track record of working with large agencies and global brands on complex, multi-market projects. You will embrace our clients innovative spirit and vast technical resources to collaborate with agency and brands to devise and deliver unique and innovative projects. You will be comfortable generating new business predominantly through your own commercial activity, supported by our client's marketing resources, and confident operating at board and executive level. Adept at collaborating cross-functionally with production, studio, engineering, and marketing teams, you will also lead and develop a small commercial department of your own and devise and deliver marketing strategy in collaboration with the Marketing Manager. Personally, you will be approachable, knowledgeable, commercially astute, and regarded as a credible senior partner by clients, colleagues, and stakeholders alike. Searchlight Executive is the retained search partner. If you feel you have the right skills and experience position, please apply on-line. All direct applications will be forwarded to Searchlight Executive. Searchlight strives to promote equal opportunities for all. We welcome applications regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
IT Support Engineer (2nd/3rd Line) - Central London Hybrid - Circa 45K plus Bonus Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Engineer for their London office to play a key role in their expanding and evolving technical function. This would be a brilliant fit for someone with proven 2nd and 3rd Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside (ask us, we've placed a lot of them ourselves!). Key Responsibilities: Take the reins across 2nd and 3rd Line support; tackling internal support requests across infrastructure, systems and services, prioritising or escalating tickets as appropriate Contributing to relevant projects and making sure internal offerings are up to task Helping to improve the wider function and bringing new ideas to the table where it comes to new tech, business processes, methodologies, workflows, and so on What they're looking for you to bring to the table: Proven track record in the IT Support domain, supporting internal users of all levels of seniority both onsite and remotely Strong technical working knowledge of Microsoft tooling such as Windows Server and Active Directory / Entra ID Strong grasp of M365 and Azure Admin Device Management and Virtualisation skills using tools like InTune and Hyper-V / VMWare PowerShell scripting skills Some basic Networking knowledge Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc. Ideally but not necessarily any knowledge of IaC offerings and/or Linux If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, annual and spot bonuses as well as other recognition rewards, private healthcare, ongoing progression and upskilling, and more, apply now with your latest CV for immediate consideration! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
03/03/2026
Full time
IT Support Engineer (2nd/3rd Line) - Central London Hybrid - Circa 45K plus Bonus Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Engineer for their London office to play a key role in their expanding and evolving technical function. This would be a brilliant fit for someone with proven 2nd and 3rd Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside (ask us, we've placed a lot of them ourselves!). Key Responsibilities: Take the reins across 2nd and 3rd Line support; tackling internal support requests across infrastructure, systems and services, prioritising or escalating tickets as appropriate Contributing to relevant projects and making sure internal offerings are up to task Helping to improve the wider function and bringing new ideas to the table where it comes to new tech, business processes, methodologies, workflows, and so on What they're looking for you to bring to the table: Proven track record in the IT Support domain, supporting internal users of all levels of seniority both onsite and remotely Strong technical working knowledge of Microsoft tooling such as Windows Server and Active Directory / Entra ID Strong grasp of M365 and Azure Admin Device Management and Virtualisation skills using tools like InTune and Hyper-V / VMWare PowerShell scripting skills Some basic Networking knowledge Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc. Ideally but not necessarily any knowledge of IaC offerings and/or Linux If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, annual and spot bonuses as well as other recognition rewards, private healthcare, ongoing progression and upskilling, and more, apply now with your latest CV for immediate consideration! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Python Developer - Fixed Income Trading Technology We are currently recruiting for a Python Developer to join the Fixed Income trading technology team within a leading international investment bank. This is a core software engineering role focused on building and enhancing production trading systems. Please note this is not a quant, data engineering or AI/ML role, we are looking for a core Python engineer who enjoys owning components, improving systems, and working closely with the business in a fast-paced trading environment. You will sit within Front Office Technology supporting Fixed Income trading desks. The team develops and maintains the core platforms that underpin trade capture, execution workflows, pricing distribution, and integration across the trading stack. You will: Take ownership of defined components and services Deliver enhancements and new functionalities Contribute to design discussions and technical improvements Partner directly with traders and senior technologists This role would suits someone with solid Python experience who is ready to step up in ownership and influence. Responsibilities Develop production grade Object Oriented Python applications Design scalable, resilient Back End services Improve system performance and reliability Participate in code reviews and engineering standards Contribute to testing, CI/CD, and release processes Provide 2nd/3rd line support where required Essential: Python development experience within a trading environment Strong OO production Python Experience building Back End or distributed systems Solid understanding of threading, concurrency, and performance optimisation Business knowledge of at least one: Fixed Income, FX, Rates, Crypto Please submit your CV immediately to be considered for this role
03/03/2026
Full time
Python Developer - Fixed Income Trading Technology We are currently recruiting for a Python Developer to join the Fixed Income trading technology team within a leading international investment bank. This is a core software engineering role focused on building and enhancing production trading systems. Please note this is not a quant, data engineering or AI/ML role, we are looking for a core Python engineer who enjoys owning components, improving systems, and working closely with the business in a fast-paced trading environment. You will sit within Front Office Technology supporting Fixed Income trading desks. The team develops and maintains the core platforms that underpin trade capture, execution workflows, pricing distribution, and integration across the trading stack. You will: Take ownership of defined components and services Deliver enhancements and new functionalities Contribute to design discussions and technical improvements Partner directly with traders and senior technologists This role would suits someone with solid Python experience who is ready to step up in ownership and influence. Responsibilities Develop production grade Object Oriented Python applications Design scalable, resilient Back End services Improve system performance and reliability Participate in code reviews and engineering standards Contribute to testing, CI/CD, and release processes Provide 2nd/3rd line support where required Essential: Python development experience within a trading environment Strong OO production Python Experience building Back End or distributed systems Solid understanding of threading, concurrency, and performance optimisation Business knowledge of at least one: Fixed Income, FX, Rates, Crypto Please submit your CV immediately to be considered for this role
Location Birmingham, Hastings, Leeds, London About the job Job summary Can you turn complex data challenges into clear, innovative solutions that shape a smarter, more connected future for transport? Do you thrive on collaborating with diverse teams to design flexible data architectures that drive meaningful digital transformation? If so, we'd love to hear from you! The Department for Transport (DfT) is a high-profile department at the heart of government. We plan and invest to make journeys better. At the heart of digital evolution in DfT, you will join a talented, experienced, cross-disciplinary architecture team imagining and shaping the delivery of next generation digital and data services. You will lead on developing the data architecture for an organisation which has data at its core, and uses this to deliver innovative transport policy agenda. In recent years DfT's digital and data teams have implemented a range of advanced data services, making use of the latest cloud technologies to deliver the services and platforms that our users need. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at DfTc: Department for Transport Central - Department for Transport Careers Job description You will work as part of our talented Architecture team, and collaborate closely with our Data Engineering team, as an ambassador for the best in flexible data architecture in Digital Services and across DfTc. As part of this, you will: Be responsible for all data architecture within DfT providing designs for a number of data solutions and understanding the interdependencies between different data stacks. Shape and deliver DfT's data architecture strategy, roadmap and plans ensuring the underlying data architecture supports the goals of the organisation and government overall. Lead and develop DfTc's data architecture to support a growing data eco-system with multiple analyst users and third-party builders. Influence data decisions throughout policy lifecycles through demonstrating technology value, risk and opportunity. Develop data solutions aligned to business need, business capability, and the DfTc digital and technology strategy. Manage a range of staff and 3rd parties to design repeatable data solutions aligned to your vision for data architecture ensuring an enterprise approach is adopted. Supporting key business stakeholders by providing technical assurance/governance at boards such as the Architecture Change Board. In return, we offer you: an inclusive and welcoming working environment so you can feel comfortable to be yourself at work a chance to work in a high-performing team at the leading edge of government digital service design excellent personal development industry-leading pension and employee benefits package For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Person specification You are an experienced data professional; with a background in data architecture, data engineering, or a blend of the two, and you bring deep technical foundations alongside the confidence to influence, guide and collaborate across a complex organisation. You are highly proficient in Google Cloud Platform, or an expert user of AWS or Azure who is keen to apply your skills within a new cloud environment. You are comfortable with both the practical and strategic aspects of architectural thinking, able to use your expertise to shape data strategies, policies and designs, and produce patterns that are robust, scalable and aligned to organisational priorities. You communicate complex ideas with clarity and empathy, adapting your language to suit technical colleagues, policy teams, analysts, delivery partners and senior leaders. You enjoy working in the spaces where disciplines overlap; helping others understand architectural direction, translating business need into coherent designs, and feel comfortable playing a leading role in effective architecture governance and review. You have significant experience in data modelling, and are confident in developing and reviewing conceptual and logical data models. You are comfortable working with a wide range of data storage technologies, including modern data warehousing solutions, relational and NoSQL technologies, and you can apply modelling tools and methodologies to large and complex data. You bring leadership experience, whether through managing teams, guiding multidisciplinary project groups, or providing architectural direction, and you balance long term thinking with the pragmatism required to deliver tangible improvements. We're interested in people who have: Demonstrable experience in shaping and implementing data architecture strategies, policies and designs within a complex organisation. Expertise with large and complex datasets; application of data modelling tools and methodologies, engineering enterprise data storage solutions, and/or metadata management. Strong understanding of architecture governance, including presenting designs, providing challenge, and participating in review or approval forums. Experience communicating complex technical and architectural concepts clearly and effectively to a wide range of technical and non technical stakeholders. Proven experience designing and operating cloud based data solutions, selecting technologies that ensure efficiency, security, scalability and cost effectiveness.
03/03/2026
Full time
Location Birmingham, Hastings, Leeds, London About the job Job summary Can you turn complex data challenges into clear, innovative solutions that shape a smarter, more connected future for transport? Do you thrive on collaborating with diverse teams to design flexible data architectures that drive meaningful digital transformation? If so, we'd love to hear from you! The Department for Transport (DfT) is a high-profile department at the heart of government. We plan and invest to make journeys better. At the heart of digital evolution in DfT, you will join a talented, experienced, cross-disciplinary architecture team imagining and shaping the delivery of next generation digital and data services. You will lead on developing the data architecture for an organisation which has data at its core, and uses this to deliver innovative transport policy agenda. In recent years DfT's digital and data teams have implemented a range of advanced data services, making use of the latest cloud technologies to deliver the services and platforms that our users need. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at DfTc: Department for Transport Central - Department for Transport Careers Job description You will work as part of our talented Architecture team, and collaborate closely with our Data Engineering team, as an ambassador for the best in flexible data architecture in Digital Services and across DfTc. As part of this, you will: Be responsible for all data architecture within DfT providing designs for a number of data solutions and understanding the interdependencies between different data stacks. Shape and deliver DfT's data architecture strategy, roadmap and plans ensuring the underlying data architecture supports the goals of the organisation and government overall. Lead and develop DfTc's data architecture to support a growing data eco-system with multiple analyst users and third-party builders. Influence data decisions throughout policy lifecycles through demonstrating technology value, risk and opportunity. Develop data solutions aligned to business need, business capability, and the DfTc digital and technology strategy. Manage a range of staff and 3rd parties to design repeatable data solutions aligned to your vision for data architecture ensuring an enterprise approach is adopted. Supporting key business stakeholders by providing technical assurance/governance at boards such as the Architecture Change Board. In return, we offer you: an inclusive and welcoming working environment so you can feel comfortable to be yourself at work a chance to work in a high-performing team at the leading edge of government digital service design excellent personal development industry-leading pension and employee benefits package For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Person specification You are an experienced data professional; with a background in data architecture, data engineering, or a blend of the two, and you bring deep technical foundations alongside the confidence to influence, guide and collaborate across a complex organisation. You are highly proficient in Google Cloud Platform, or an expert user of AWS or Azure who is keen to apply your skills within a new cloud environment. You are comfortable with both the practical and strategic aspects of architectural thinking, able to use your expertise to shape data strategies, policies and designs, and produce patterns that are robust, scalable and aligned to organisational priorities. You communicate complex ideas with clarity and empathy, adapting your language to suit technical colleagues, policy teams, analysts, delivery partners and senior leaders. You enjoy working in the spaces where disciplines overlap; helping others understand architectural direction, translating business need into coherent designs, and feel comfortable playing a leading role in effective architecture governance and review. You have significant experience in data modelling, and are confident in developing and reviewing conceptual and logical data models. You are comfortable working with a wide range of data storage technologies, including modern data warehousing solutions, relational and NoSQL technologies, and you can apply modelling tools and methodologies to large and complex data. You bring leadership experience, whether through managing teams, guiding multidisciplinary project groups, or providing architectural direction, and you balance long term thinking with the pragmatism required to deliver tangible improvements. We're interested in people who have: Demonstrable experience in shaping and implementing data architecture strategies, policies and designs within a complex organisation. Expertise with large and complex datasets; application of data modelling tools and methodologies, engineering enterprise data storage solutions, and/or metadata management. Strong understanding of architecture governance, including presenting designs, providing challenge, and participating in review or approval forums. Experience communicating complex technical and architectural concepts clearly and effectively to a wide range of technical and non technical stakeholders. Proven experience designing and operating cloud based data solutions, selecting technologies that ensure efficiency, security, scalability and cost effectiveness.
3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You'll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of their team, you'll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team's success. They're all about fostering a supportive environment, and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you'll be part of a fast-paced, customer-focused environment, they're committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you're ready to bring your expertise to a place that values your growth and development, they'd love to hear from you! Benefits of working for Our Client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers' strategic goals, their in-house teams tailor their services to suit every client's unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our Client's 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.
03/03/2026
Full time
3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You'll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of their team, you'll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team's success. They're all about fostering a supportive environment, and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you'll be part of a fast-paced, customer-focused environment, they're committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you're ready to bring your expertise to a place that values your growth and development, they'd love to hear from you! Benefits of working for Our Client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers' strategic goals, their in-house teams tailor their services to suit every client's unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our Client's 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.
Role: Senior IT Support Engineer Location: Oxford Circus, Central London Salary: £45,000 - £50,000 Plus 28 Days Holiday, Paid Certifications/Qualifications, Healthcare, Hybrid Working and more! A leading, accredited MSP in Central London with a highly skilled Service Desk are looking for a Senior IT Support Engineer to join their team. They support a broad client base and run a structured escalation function for P1 and P2 incidents. You will join as a senior escalation point on the Service Desk, working closely with the Service Desk Manager, Escalations Team Leader and other senior engineers to ensure business critical issues are resolved quickly and properly. This is a hands-on 3rd line role, with responsibility for both resolution and technical guidance to 2nd line engineers. Key Responsibilities • Own and resolve high priority (P1/P2) escalations • Troubleshoot across Microsoft cloud, servers, virtualisation and networking • Support and guide 2nd line engineers on complex issues • Manage tickets and communication via ConnectWise • Work with third parties and senior stakeholders to reach resolution Core Technologies: • Microsoft 365 including Exchange Online, SharePoint and Teams • Microsoft Azure (IaaS, networking, identity) • Windows Server administration and troubleshooting • VMware and Hyper-V virtualisation platforms • Active Directory, Group Policy and Entra ID • Networking fundamentals including firewalls, switching and connectivity What They're Looking For: • 3+ years experience in an MSP, ideally in 3rd line or senior 2nd line escalation • Strong troubleshooting ability and calm under pressure • Strong stakeholder communication (internal and external) • ITSM/MSP tooling experience
03/03/2026
Full time
Role: Senior IT Support Engineer Location: Oxford Circus, Central London Salary: £45,000 - £50,000 Plus 28 Days Holiday, Paid Certifications/Qualifications, Healthcare, Hybrid Working and more! A leading, accredited MSP in Central London with a highly skilled Service Desk are looking for a Senior IT Support Engineer to join their team. They support a broad client base and run a structured escalation function for P1 and P2 incidents. You will join as a senior escalation point on the Service Desk, working closely with the Service Desk Manager, Escalations Team Leader and other senior engineers to ensure business critical issues are resolved quickly and properly. This is a hands-on 3rd line role, with responsibility for both resolution and technical guidance to 2nd line engineers. Key Responsibilities • Own and resolve high priority (P1/P2) escalations • Troubleshoot across Microsoft cloud, servers, virtualisation and networking • Support and guide 2nd line engineers on complex issues • Manage tickets and communication via ConnectWise • Work with third parties and senior stakeholders to reach resolution Core Technologies: • Microsoft 365 including Exchange Online, SharePoint and Teams • Microsoft Azure (IaaS, networking, identity) • Windows Server administration and troubleshooting • VMware and Hyper-V virtualisation platforms • Active Directory, Group Policy and Entra ID • Networking fundamentals including firewalls, switching and connectivity What They're Looking For: • 3+ years experience in an MSP, ideally in 3rd line or senior 2nd line escalation • Strong troubleshooting ability and calm under pressure • Strong stakeholder communication (internal and external) • ITSM/MSP tooling experience
IT Support Engineer Required to join an IT company based in Hampshire this role is paying £200 per day (Inside IR35) Basingstoke - Onsite/Hybrid 1-month rolling contract We're looking for an IT Support Engineer to join on a rolling contract basis, providing BAU support across users, devices, and core systems. The role Provide 1st/2nd line support via the service desk (remote and in person) Manage and resolve tickets within SLA, escalating where needed Build, configure, issue, and return IT equipment (laptops, PCs, printers, scanners) Update and maintain Active Directory and M365 accounts Support starter onboarding and leaver offboarding processes Monitor backups and asset management tools Liaise with 3rd parties for equipment repair and licensing Skills needed Strong end-user support background, with experience in ticketing systems Good knowledge of Active Directory and Microsoft 365 Confident troubleshooting PC hardware and peripherals Clear communicator at both technical and non-technical levels Able to prioritise and work calmly under pressure Rates depend on experience and client requirements
03/03/2026
Contractor
IT Support Engineer Required to join an IT company based in Hampshire this role is paying £200 per day (Inside IR35) Basingstoke - Onsite/Hybrid 1-month rolling contract We're looking for an IT Support Engineer to join on a rolling contract basis, providing BAU support across users, devices, and core systems. The role Provide 1st/2nd line support via the service desk (remote and in person) Manage and resolve tickets within SLA, escalating where needed Build, configure, issue, and return IT equipment (laptops, PCs, printers, scanners) Update and maintain Active Directory and M365 accounts Support starter onboarding and leaver offboarding processes Monitor backups and asset management tools Liaise with 3rd parties for equipment repair and licensing Skills needed Strong end-user support background, with experience in ticketing systems Good knowledge of Active Directory and Microsoft 365 Confident troubleshooting PC hardware and peripherals Clear communicator at both technical and non-technical levels Able to prioritise and work calmly under pressure Rates depend on experience and client requirements
Join a team at the heart of the global economy! The Department for Business and Trade ("DBT") bring an exciting opportunity for Senior Platform Engineers to work on critical platforms that support how digital services are built and operated across the organisation. You will contribute to scaling a major AWS global product platform and provide development teams with the tools they need to build, deploy and operate services effectively. £63,824 - £83,778 (dependant on location) plus 29% pension contribution and other excellent Civil Service benefits. Flexible, hybrid working from 7 UK locations. About DBT The Department for Business and Trade (DBT) is the department for economic growth. The Government Digital and Data (GDaD) directorate develops and operates tools and services to support businesses to invest, grow and export, creating jobs and opportunities across the country. Aout role DBT have now successfully completed the migration of DBT services from GOV.UK PaaS to a new developer platform in AWS. Now, they're entering the next phase: evolving this platform into a full Platform-as-a-Service (PaaS) offering. Are you ready to help shape the future of digital delivery at DBT? We're looking for Platform Engineers to help DBT build the most performant, secure and feature-rich hosting environment possible, one that puts developer experience front and centre. This is your chance to be part of something transformative, where your work will directly impact how digital services are built and run across government. If you would like to find out more about the role, the Platform Engineering team and what it's like to work at DBT, we are holding a Hiring Manager Q&A session for this role where you can virtually 'meet the team' on Tuesday 17th February at 12:30pm. Follow application page for instructions to book your virtual seat. Responsibilities As a Senior Platform Engineer, you will work to give development teams the tools for their job, including application performance monitoring, exception, log and metrics aggregation, dashboards, and declarative CI/CD (continuous integration/continuous delivery) pipelines. You'll evangelise product teams about service-level indicators, objectives, and error budgets, and negotiate them. You'll help build and scale our global product platform and participate in an on-call rota for which you will receive an additional allowance. Specific projects the team are working on include rolling out an observability tool to enhance system monitoring and incident response, streamlining deployment processes to reduce downtime and speed up feature delivery, and developing a CLI tool to automate tasks and boost developer productivity. Tech stack includes: Amazon Web Services Azure AWS CodePipelines and AWS CodeBuild Terraform & AWS Copilot (CloudFormation) Elastic Container Service (ECS) and Elastic Container Registry (ECR) ElasticSearch/OpenSearch Python and Django framework PostgreSQL as a service (Amazon RDS) Sentry Redis/Elasticache Essential experience Cloud experience with either Amazon Web Services, Azure or Google Cloud Ability to build code-defined, reliable and well tested infrastructure on top of cloud computing systems - IaC (e.g. Terraform, AWS Copilot, CloudFormation, Pulumi) Experience and fluency in one or more programming languages to write clean and effective code (e.g. Python/Django/Java) Knowledge of Linux/Unix fundamentals and TCP/IP networking Ability to see user impact in the infrastructure and platform changes, including a drive to improve the Developer Experience at every turn Exposure to code testing / knowledge of TDD Experience working in an Agile environment and designing solutions to complex technical problems independently Desirable experience Experience in designing and implementing Docker images through containerisation Experience in prototyping through reuse of existing Open-Source components Benefits In return, you can expect a planned, transparent progression with learning and development tailored to your role, an environment with flexible working options and a culture encouraging inclusion and diversity, plus the following benefits: An excellent Civil Service pension scheme starting at 28.97% employer contribution Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham & Salford including options for condensed hours. Minimum 40% office based. Best-in-class training and development tailored to your role with study days and certifications expensed Annual leave starting at 26 days per annum plus statutory bank holidays rising to 33 days with service Salary Salary is dependent on location and technical skills as assessed at interview. London based range: £67,575 to £83,778 National range: £63,824 to £80,158 Further information: Apply at your earliest convenience, no later than 12pm (noon) 23rd February. This role requires you to undergo SC clearance where the requirement is to have been present in the UK for at least 3 of the last 5 years. DBT does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. If you are an experienced Platform or a DevOps Engineer with the ability to build reliable and well tested infrastructure on top of cloud computing systems and looking to impact a function that will make a real difference to the UK economy, then apply today or contact Zymante Gintalaite (Zee) at Inspire People in complete confidence for further information.
03/03/2026
Full time
Join a team at the heart of the global economy! The Department for Business and Trade ("DBT") bring an exciting opportunity for Senior Platform Engineers to work on critical platforms that support how digital services are built and operated across the organisation. You will contribute to scaling a major AWS global product platform and provide development teams with the tools they need to build, deploy and operate services effectively. £63,824 - £83,778 (dependant on location) plus 29% pension contribution and other excellent Civil Service benefits. Flexible, hybrid working from 7 UK locations. About DBT The Department for Business and Trade (DBT) is the department for economic growth. The Government Digital and Data (GDaD) directorate develops and operates tools and services to support businesses to invest, grow and export, creating jobs and opportunities across the country. Aout role DBT have now successfully completed the migration of DBT services from GOV.UK PaaS to a new developer platform in AWS. Now, they're entering the next phase: evolving this platform into a full Platform-as-a-Service (PaaS) offering. Are you ready to help shape the future of digital delivery at DBT? We're looking for Platform Engineers to help DBT build the most performant, secure and feature-rich hosting environment possible, one that puts developer experience front and centre. This is your chance to be part of something transformative, where your work will directly impact how digital services are built and run across government. If you would like to find out more about the role, the Platform Engineering team and what it's like to work at DBT, we are holding a Hiring Manager Q&A session for this role where you can virtually 'meet the team' on Tuesday 17th February at 12:30pm. Follow application page for instructions to book your virtual seat. Responsibilities As a Senior Platform Engineer, you will work to give development teams the tools for their job, including application performance monitoring, exception, log and metrics aggregation, dashboards, and declarative CI/CD (continuous integration/continuous delivery) pipelines. You'll evangelise product teams about service-level indicators, objectives, and error budgets, and negotiate them. You'll help build and scale our global product platform and participate in an on-call rota for which you will receive an additional allowance. Specific projects the team are working on include rolling out an observability tool to enhance system monitoring and incident response, streamlining deployment processes to reduce downtime and speed up feature delivery, and developing a CLI tool to automate tasks and boost developer productivity. Tech stack includes: Amazon Web Services Azure AWS CodePipelines and AWS CodeBuild Terraform & AWS Copilot (CloudFormation) Elastic Container Service (ECS) and Elastic Container Registry (ECR) ElasticSearch/OpenSearch Python and Django framework PostgreSQL as a service (Amazon RDS) Sentry Redis/Elasticache Essential experience Cloud experience with either Amazon Web Services, Azure or Google Cloud Ability to build code-defined, reliable and well tested infrastructure on top of cloud computing systems - IaC (e.g. Terraform, AWS Copilot, CloudFormation, Pulumi) Experience and fluency in one or more programming languages to write clean and effective code (e.g. Python/Django/Java) Knowledge of Linux/Unix fundamentals and TCP/IP networking Ability to see user impact in the infrastructure and platform changes, including a drive to improve the Developer Experience at every turn Exposure to code testing / knowledge of TDD Experience working in an Agile environment and designing solutions to complex technical problems independently Desirable experience Experience in designing and implementing Docker images through containerisation Experience in prototyping through reuse of existing Open-Source components Benefits In return, you can expect a planned, transparent progression with learning and development tailored to your role, an environment with flexible working options and a culture encouraging inclusion and diversity, plus the following benefits: An excellent Civil Service pension scheme starting at 28.97% employer contribution Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham & Salford including options for condensed hours. Minimum 40% office based. Best-in-class training and development tailored to your role with study days and certifications expensed Annual leave starting at 26 days per annum plus statutory bank holidays rising to 33 days with service Salary Salary is dependent on location and technical skills as assessed at interview. London based range: £67,575 to £83,778 National range: £63,824 to £80,158 Further information: Apply at your earliest convenience, no later than 12pm (noon) 23rd February. This role requires you to undergo SC clearance where the requirement is to have been present in the UK for at least 3 of the last 5 years. DBT does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. If you are an experienced Platform or a DevOps Engineer with the ability to build reliable and well tested infrastructure on top of cloud computing systems and looking to impact a function that will make a real difference to the UK economy, then apply today or contact Zymante Gintalaite (Zee) at Inspire People in complete confidence for further information.
2nd Line IT Support Engineer London £45,000 - £47,000 Our client is looking for a motivated and enthusiastic 2nd Line Support Engineer to join their growing team. This is an exciting opportunity for someone who is passionate about technology, eager to learn and thrives in a fast-paced environment. You will have strong experience with troubleshooting and resolving MAC issues. You'll be given opportunity to achieve professional certifications within your first 6 months! Responsibilities: Provide 2nd line Mac support Troubleshoot and resolve Mac issues Deliver outstanding customer service through your technical expertise Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta Escalate complex issues to 3rd line support where required Maintain accurate documentation of incidents, fixes and processes Continue to self-development and learning, as well as improvement of IT processes and user experience Skills: Strong hands-on experience supporting Mac devices and MacOS environments Proven 1st/2nd line Mac experience is essential Experience with Addigy, Jamf, JumpCloud or Okta Excellent problem-solving skills Understanding of networking fundamentals Strong communication and customer service skills Proactive team player If you are a Mac-focused IT professional who enjoys problem solving, learning new technologies and delivering excellent support, we'd love to hear from you. Our client offers ongoing training and development, a supportive team culture and career opportunities. This role is based in their London office 5 days a week. Due to the number of applications, we can only respond to candidates who have matched the skills and experience needed.
03/03/2026
Full time
2nd Line IT Support Engineer London £45,000 - £47,000 Our client is looking for a motivated and enthusiastic 2nd Line Support Engineer to join their growing team. This is an exciting opportunity for someone who is passionate about technology, eager to learn and thrives in a fast-paced environment. You will have strong experience with troubleshooting and resolving MAC issues. You'll be given opportunity to achieve professional certifications within your first 6 months! Responsibilities: Provide 2nd line Mac support Troubleshoot and resolve Mac issues Deliver outstanding customer service through your technical expertise Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta Escalate complex issues to 3rd line support where required Maintain accurate documentation of incidents, fixes and processes Continue to self-development and learning, as well as improvement of IT processes and user experience Skills: Strong hands-on experience supporting Mac devices and MacOS environments Proven 1st/2nd line Mac experience is essential Experience with Addigy, Jamf, JumpCloud or Okta Excellent problem-solving skills Understanding of networking fundamentals Strong communication and customer service skills Proactive team player If you are a Mac-focused IT professional who enjoys problem solving, learning new technologies and delivering excellent support, we'd love to hear from you. Our client offers ongoing training and development, a supportive team culture and career opportunities. This role is based in their London office 5 days a week. Due to the number of applications, we can only respond to candidates who have matched the skills and experience needed.
3rd Line Infrastructure Engineer (DV Cleared) Location: London, on-site Clearance: DV Cleared (active) Rate: £650 per day (inside IR35) Start Date: ASAP - 6 months minimum We are seeking a DV Cleared 3rd Line Infrastructure Engineer to join our team in London. This role involves working closely with our 3rd Line and Engineering teams to support a high-profile user community. The successful candidate will receive training on legacy infrastructure and will play a key role in maintaining and enhancing our system capabilities. Day-to-day of the role: Assist in the management and support of Microsoft Windows Server environments from 2003 to 2022. Handle Active Directory configurations and Group Policy management. Manage DNS, WINS, and DHCP services along with PKI Services. Oversee SMTP Proxy Servicing and firewall management and controls. Support DFS, HA, Clustering, SOFS, and various virtualisation technologies including RDS, VMWare, vCenter, ESXI, vMotion, HyperV, and VMM Terminal Services. Work with MS Cloud services including Exchange, Storage, and Shares App serviced. Deploy and manage Citrix environments incorporating PVSMCS and APP-v with Citrix StoreFront. Utilise PowerShell scripting for automation and configuration, and manage MBAM/BitLocker/VPN. Required Skills & Qualifications: Proficient with Microsoft Windows Server . Mandatory: Storage (NASSAN or Dell as well as Netapp); Red Hat; PKI and HSM knowledge. Strong experience in Active Directory and Group Policy. Skilled in DNS, WINS, DHCP, PKI Services, SMTP Proxy Servicing, and firewall management. Experience with DFS, HA, Clustering, SOFS, RDS, VMWare, vCenter, ESXI, vMotion, HyperV, VMM Terminal Services. Familiarity with MS Cloud services, Citrix deployments, and APP-v. Proficient in PowerShell scripting, MBAM/BitLocker/VPN. Desirable Skills: Experience with HyperV, Azure, and Google Cloud. Desirable: Microsoft / Citrix / VMWare certifications and a wider understanding of client or midrange OSes, networking, and security. Knowledge of server technologies like HP BladeSystem, cloud management technologies like HP Cloud Service Automation, and system configuration technologies like HP Server Automation. Familiarity with security policy enforcement products like Symantec Datacentre Security. Understanding of Virtualisation and Container technologies, and design of large, complex systems. Client engagement skills and technical breadth and depth.
03/03/2026
Contractor
3rd Line Infrastructure Engineer (DV Cleared) Location: London, on-site Clearance: DV Cleared (active) Rate: £650 per day (inside IR35) Start Date: ASAP - 6 months minimum We are seeking a DV Cleared 3rd Line Infrastructure Engineer to join our team in London. This role involves working closely with our 3rd Line and Engineering teams to support a high-profile user community. The successful candidate will receive training on legacy infrastructure and will play a key role in maintaining and enhancing our system capabilities. Day-to-day of the role: Assist in the management and support of Microsoft Windows Server environments from 2003 to 2022. Handle Active Directory configurations and Group Policy management. Manage DNS, WINS, and DHCP services along with PKI Services. Oversee SMTP Proxy Servicing and firewall management and controls. Support DFS, HA, Clustering, SOFS, and various virtualisation technologies including RDS, VMWare, vCenter, ESXI, vMotion, HyperV, and VMM Terminal Services. Work with MS Cloud services including Exchange, Storage, and Shares App serviced. Deploy and manage Citrix environments incorporating PVSMCS and APP-v with Citrix StoreFront. Utilise PowerShell scripting for automation and configuration, and manage MBAM/BitLocker/VPN. Required Skills & Qualifications: Proficient with Microsoft Windows Server . Mandatory: Storage (NASSAN or Dell as well as Netapp); Red Hat; PKI and HSM knowledge. Strong experience in Active Directory and Group Policy. Skilled in DNS, WINS, DHCP, PKI Services, SMTP Proxy Servicing, and firewall management. Experience with DFS, HA, Clustering, SOFS, RDS, VMWare, vCenter, ESXI, vMotion, HyperV, VMM Terminal Services. Familiarity with MS Cloud services, Citrix deployments, and APP-v. Proficient in PowerShell scripting, MBAM/BitLocker/VPN. Desirable Skills: Experience with HyperV, Azure, and Google Cloud. Desirable: Microsoft / Citrix / VMWare certifications and a wider understanding of client or midrange OSes, networking, and security. Knowledge of server technologies like HP BladeSystem, cloud management technologies like HP Cloud Service Automation, and system configuration technologies like HP Server Automation. Familiarity with security policy enforcement products like Symantec Datacentre Security. Understanding of Virtualisation and Container technologies, and design of large, complex systems. Client engagement skills and technical breadth and depth.
2nd / 3rd Line Support Engineer (MSP) Location: Basingstoke Salary: £38,000 - £45,000 per annum We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team. This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement. The Role Providing high-quality technical support remotely and onsite Acting as an escalation point for complex support issues Delivering infrastructure and cloud projects from design through to implementation Configure, support, and maintain networks and firewalls Working closely with customers to understand technical challenges and provide effective solutions Carrying out site visits, system upgrades, and planned maintenance Producing clear technical documentation and handovers Required Experience & Skills Proven experience in a 2nd / 3rd Line role within an MSP Strong background supporting Windows Server and Microsoft 365 environments Experience with virtualisation technologies (VMware and/or Hyper-V) Solid understanding of networking and security, including firewalls and VPNs Familiarity with backup and business continuity solutions Confident communicator with excellent customer-facing skills Ability to manage multiple priorities and work effectively under pressure Full UK driving licence
03/03/2026
Full time
2nd / 3rd Line Support Engineer (MSP) Location: Basingstoke Salary: £38,000 - £45,000 per annum We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team. This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement. The Role Providing high-quality technical support remotely and onsite Acting as an escalation point for complex support issues Delivering infrastructure and cloud projects from design through to implementation Configure, support, and maintain networks and firewalls Working closely with customers to understand technical challenges and provide effective solutions Carrying out site visits, system upgrades, and planned maintenance Producing clear technical documentation and handovers Required Experience & Skills Proven experience in a 2nd / 3rd Line role within an MSP Strong background supporting Windows Server and Microsoft 365 environments Experience with virtualisation technologies (VMware and/or Hyper-V) Solid understanding of networking and security, including firewalls and VPNs Familiarity with backup and business continuity solutions Confident communicator with excellent customer-facing skills Ability to manage multiple priorities and work effectively under pressure Full UK driving licence
IT Support Engineer St Albans £35,000 - £45,000 Our client who is a growing MSP require an experienced IT Support Engineer. No two days will be the same, as you will work across varied technical infrastructures. You will have the opportunity to develop your skills and play a pivotal part of a customer focused support team. Our client will offer you a supportive working environment. You will be responsible for resolving 1st - 3rd line tickets end to end. Responsibilities: Troubleshooting, installing, maintaining and supporting a wide range of IT systems Resolving 1st - 3rd line tickets Visit client sites and working remotely via phone, email and remote access Working on projects, improvements and migrations Support windows server, RDS, AD, Hyper-V and Azure environments Fully document tickets and update cases Manage devices via RMM and Intune Skills: Proven experience of working in a similar role for an MSP Outstanding customer service skills Strong problem-solving skills Driving license and own car (required for client visits) Good knowledge of networking fundamentals Strong Microsoft 365 admin experience Windows Server, AD, Intune, Security Hyper V and RDS knowledge Excellent communication skills Ideally have azure depth, ConnectWise and Powershell experience If you are an experienced IT Support Engineer and looking for a new challenge, in a role which will offer you variety, real responsibility, direct access to decision-makers, and you have a true passion for technology, we'd love to hear from you. This role is office based 5 days a week. Due to number of applications, we will only be able to respond to candidates with the matching skills and experience.
03/03/2026
Full time
IT Support Engineer St Albans £35,000 - £45,000 Our client who is a growing MSP require an experienced IT Support Engineer. No two days will be the same, as you will work across varied technical infrastructures. You will have the opportunity to develop your skills and play a pivotal part of a customer focused support team. Our client will offer you a supportive working environment. You will be responsible for resolving 1st - 3rd line tickets end to end. Responsibilities: Troubleshooting, installing, maintaining and supporting a wide range of IT systems Resolving 1st - 3rd line tickets Visit client sites and working remotely via phone, email and remote access Working on projects, improvements and migrations Support windows server, RDS, AD, Hyper-V and Azure environments Fully document tickets and update cases Manage devices via RMM and Intune Skills: Proven experience of working in a similar role for an MSP Outstanding customer service skills Strong problem-solving skills Driving license and own car (required for client visits) Good knowledge of networking fundamentals Strong Microsoft 365 admin experience Windows Server, AD, Intune, Security Hyper V and RDS knowledge Excellent communication skills Ideally have azure depth, ConnectWise and Powershell experience If you are an experienced IT Support Engineer and looking for a new challenge, in a role which will offer you variety, real responsibility, direct access to decision-makers, and you have a true passion for technology, we'd love to hear from you. This role is office based 5 days a week. Due to number of applications, we will only be able to respond to candidates with the matching skills and experience.
Senior IT Systems Administrator £32,000 - £38,000 Middlesbrough Our client is a leading provider, and a massive name in the industrial sector. They are looking for an experienced 3rd line systems administrator to come in and hit the ground running and join their growing in-house team in Middlesbrough. Role Overview: Administer company systems to the highest level of accuracy. Provide 3rd line support to all ICT teams and report to management on system performance. Install, configure and maintain service, software, hardware and application components. What You Will Need: Strong troubleshooting and problem-solving skills. Sound knowledge and experience in the following main tech stack: Azure Office 365 Services Windows 10/11 Active Directory VMWare Windows Servers 2003 - 2022 Akkodis exists to connect the smartest people and brightest businesses to the opportunities they need to thrive. We're a Global leader in professional solutions for IT, Engineering and Life Sciences. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
03/03/2026
Full time
Senior IT Systems Administrator £32,000 - £38,000 Middlesbrough Our client is a leading provider, and a massive name in the industrial sector. They are looking for an experienced 3rd line systems administrator to come in and hit the ground running and join their growing in-house team in Middlesbrough. Role Overview: Administer company systems to the highest level of accuracy. Provide 3rd line support to all ICT teams and report to management on system performance. Install, configure and maintain service, software, hardware and application components. What You Will Need: Strong troubleshooting and problem-solving skills. Sound knowledge and experience in the following main tech stack: Azure Office 365 Services Windows 10/11 Active Directory VMWare Windows Servers 2003 - 2022 Akkodis exists to connect the smartest people and brightest businesses to the opportunities they need to thrive. We're a Global leader in professional solutions for IT, Engineering and Life Sciences. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
A fast-growing Managed Service Provider close to Maidstone is looking for a Senior Technical Support Specialist to join their team. If you thrive in a busy MSP environment, enjoy solving complex technical issues, and want a role where your expertise genuinely makes an impact, this is the place to do it. The Role You'll be a senior point of escalation across a wide range of technologies, supporting SME clients with both remote and on-site technical issues. This is a hands-on role where you'll take ownership of tickets, guide junior engineers, and ensure clients receive a consistently high-quality service. Key Responsibilities • Provide 2nd/3rd-line support across Microsoft 365, Azure AD, and Windows environments • Manage and maintain Active Directory, Group Policy, Exchange Online, and related services • Troubleshoot complex issues across desktops, servers, networking, and cloud platforms • Act as an escalation point for the service desk • Support client onboarding, migrations, and project delivery • Build strong, trust-based relationships with customers • Contribute to continuous improvement across processes and documentation What You'll Bring • Strong experience in an MSP or multi-client support environment • Deep knowledge of Office 365, Active Directory, Windows Server, and Azure AD • Confident troubleshooting skills across networking, security, and endpoint management • Ability to prioritise, communicate clearly, and remain calm under pressure • A proactive mindset with a genuine passion for technology and customer service Why Join? • Work with a supportive, technically capable team • Exposure to a wide range of technologies and projects • Clear progression opportunities as the MSP continues to grow • Competitive salary, training support, and a collaborative culture If you're a senior-level engineer who enjoys variety, autonomy, and real technical challenge, we'd love to hear from you.
03/03/2026
Full time
A fast-growing Managed Service Provider close to Maidstone is looking for a Senior Technical Support Specialist to join their team. If you thrive in a busy MSP environment, enjoy solving complex technical issues, and want a role where your expertise genuinely makes an impact, this is the place to do it. The Role You'll be a senior point of escalation across a wide range of technologies, supporting SME clients with both remote and on-site technical issues. This is a hands-on role where you'll take ownership of tickets, guide junior engineers, and ensure clients receive a consistently high-quality service. Key Responsibilities • Provide 2nd/3rd-line support across Microsoft 365, Azure AD, and Windows environments • Manage and maintain Active Directory, Group Policy, Exchange Online, and related services • Troubleshoot complex issues across desktops, servers, networking, and cloud platforms • Act as an escalation point for the service desk • Support client onboarding, migrations, and project delivery • Build strong, trust-based relationships with customers • Contribute to continuous improvement across processes and documentation What You'll Bring • Strong experience in an MSP or multi-client support environment • Deep knowledge of Office 365, Active Directory, Windows Server, and Azure AD • Confident troubleshooting skills across networking, security, and endpoint management • Ability to prioritise, communicate clearly, and remain calm under pressure • A proactive mindset with a genuine passion for technology and customer service Why Join? • Work with a supportive, technically capable team • Exposure to a wide range of technologies and projects • Clear progression opportunities as the MSP continues to grow • Competitive salary, training support, and a collaborative culture If you're a senior-level engineer who enjoys variety, autonomy, and real technical challenge, we'd love to hear from you.
Ready to move past "have you tried turning it off and on again?"If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for.This is a 1st Line Support role inside a large, well-established enterprise where you're trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn.You'll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility.You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group wide IT projects and access to multiple training courses to keep developing. What you'll need: You don't need to know everything - but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup: It's an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week). Why join? This is a role for someone who wants to grow, not stagnate.You'll be joining an organisation that invests heavily in training, promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologistsBig Red Recruitment are working on the role exclusively and If you feel like this, is you then apply ASAP as we have interview slots available!
03/03/2026
Full time
Ready to move past "have you tried turning it off and on again?"If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for.This is a 1st Line Support role inside a large, well-established enterprise where you're trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn.You'll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility.You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group wide IT projects and access to multiple training courses to keep developing. What you'll need: You don't need to know everything - but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup: It's an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week). Why join? This is a role for someone who wants to grow, not stagnate.You'll be joining an organisation that invests heavily in training, promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologistsBig Red Recruitment are working on the role exclusively and If you feel like this, is you then apply ASAP as we have interview slots available!
Role: 2nd Line IT Support Engineer (MSP) Location: Milton Keynes Salary: Up to £35,000 Type: Full-time, Permanent Our client is a growing Managed Service Provider looking for a capable and customer-focused 2nd Line IT Support Engineer to join the technical team. This is a hands-on role for someone who enjoys solving problems, working across multiple client environments, and stepping up when things get complex. What you'll be doing Providing 2nd line support to a wide range of MSP clients Troubleshooting escalated issues from 1st line across desktop, server, and network environments Managing and resolving incidents and service requests via the ticketing system Supporting Microsoft 365 (Exchange Online, SharePoint, Teams, Azure AD) Diagnosing and resolving Windows Server and Active Directory issues Assisting with onboarding/offboarding of users and devices Supporting backups, antivirus, patching, and monitoring tools Contributing to documentation and knowledge base articles Working closely with 3rd line engineers on complex issues and projects What we're looking for Previous experience in a 2nd line support role within an MSP (or similar fast-paced environment) Strong knowledge of: Windows 10/11 & Windows Server Active Directory & Group Policy Microsoft 365 & Azure AD Networking fundamentals (DNS, DHCP, TCP/IP, VLANs) Experience with RMM and ticketing systems Excellent troubleshooting and customer service skills Ability to manage workload and prioritise tickets effectively Nice to have (but not essential) Azure or Intune experience Firewall and networking hardware exposure (e.g. Sophos, FortiGate, Meraki) MSP toolsets (e.g. ConnectWise, Autotask, Datto, Ninja, HaloPSA) Microsoft or vendor certifications What you'll get Competitive salary with regular reviews Training budget and certification support Clear progression path into 3rd line or project work Friendly, supportive team environment If you're a proactive 2nd line engineer who enjoys variety, responsibility, and working with modern tech, we'd love to hear from you.
03/03/2026
Full time
Role: 2nd Line IT Support Engineer (MSP) Location: Milton Keynes Salary: Up to £35,000 Type: Full-time, Permanent Our client is a growing Managed Service Provider looking for a capable and customer-focused 2nd Line IT Support Engineer to join the technical team. This is a hands-on role for someone who enjoys solving problems, working across multiple client environments, and stepping up when things get complex. What you'll be doing Providing 2nd line support to a wide range of MSP clients Troubleshooting escalated issues from 1st line across desktop, server, and network environments Managing and resolving incidents and service requests via the ticketing system Supporting Microsoft 365 (Exchange Online, SharePoint, Teams, Azure AD) Diagnosing and resolving Windows Server and Active Directory issues Assisting with onboarding/offboarding of users and devices Supporting backups, antivirus, patching, and monitoring tools Contributing to documentation and knowledge base articles Working closely with 3rd line engineers on complex issues and projects What we're looking for Previous experience in a 2nd line support role within an MSP (or similar fast-paced environment) Strong knowledge of: Windows 10/11 & Windows Server Active Directory & Group Policy Microsoft 365 & Azure AD Networking fundamentals (DNS, DHCP, TCP/IP, VLANs) Experience with RMM and ticketing systems Excellent troubleshooting and customer service skills Ability to manage workload and prioritise tickets effectively Nice to have (but not essential) Azure or Intune experience Firewall and networking hardware exposure (e.g. Sophos, FortiGate, Meraki) MSP toolsets (e.g. ConnectWise, Autotask, Datto, Ninja, HaloPSA) Microsoft or vendor certifications What you'll get Competitive salary with regular reviews Training budget and certification support Clear progression path into 3rd line or project work Friendly, supportive team environment If you're a proactive 2nd line engineer who enjoys variety, responsibility, and working with modern tech, we'd love to hear from you.
