Senior Deskside Engineer

We are seeking a Senior Deskside Engineer to join a reputable organisation in the industrial/manufacturing sector. The successful candidate will provide technical support and ensure smooth IT operations in a fast-paced environment in Manchester.

Client Details

This role is with a well-established organisation in the industrial/manufacturing industry. They are a medium-sized company focused on delivering operational excellence and innovative solutions. The team is committed to maintaining high standards in technology support.

Description

• Provide deskside support for IT-related issues, ensuring minimal disruption to business operations.
• Respond promptly to service requests, troubleshooting hardware and software problems effectively.
• Manage and maintain IT equipment, ensuring optimal performance and reliability.
• Support the installation, configuration, and updates of software and hardware systems.
• Collaborate with the technology department to improve IT support processes and documentation.
• Assist in maintaining IT security protocols and compliance within the organisation.
• Provide technical expertise and guidance to team members and other departments as needed.
• Work on IT projects to enhance system efficiency and user experience.

Profile

A successful Senior Deskside Engineer should have:?

Strong working knowledge across the MS Stack including the Windows OS Family, Active Directory (hybrid)

Ability to troubleshoot and resolve hardware, software, network, and system issues.

line management or team lead experience

Demonstrated ability to work effectively in a team environment

ITIL certification or experience?

Excellent communication, customer service, and interpersonal skills

Experience of Service management tools eg ServiceNOW, SysAID etc

Willingness to learn new skills and technologies

At least three years of experience in IT support or similar role

Knowledge of MS Windows operating system, Microsoft Office

Ability to troubleshoot and diagnose IT issues and provide solutions

Attention to detail, accuracy, and quality

Ability to work under pressure and meet deadlines

Job Offer

• Competitive salary ranging from £45000 to £55000 per annum.
• Permanent position with opportunities for career growth within the industrial/manufacturing sector.
• Comprehensive benefits package to support your professional and personal well-being.
• Collaborative and supportive company culture in a London-based office.

If you are a motivated Senior Deskside Engineer looking to advance your career in the industrial/manufacturing industry, we encourage you to apply today!