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ISOC Tier 1 Engineer Location: Horwich, Bolton Salary: £28,500 + Benefits Hours: 24/7 Shift-Based Role The Opportunity We are expanding our Secure Operations Centre in Bolton and are looking for motivated ISOC Tier 1 Engineers to join our growing team. This is an ideal role for individuals at the start of their networking or security careers who want hands-on exposure within a fast-paced environment, structured training, and a clear path to progress into Tier 2 and beyond. If you're passionate about technology, eager to learn, and ready to take the first step in a SOC/NOC career, we want to hear from you. Key Responsibilities Provide 1st line triage, investigation, and resolution of network and security alerts Monitor and support customer environments including routers, switches, firewalls, and related tools Escalate issues to Tier 2 engineers where required Work closely with customers and internal teams to ensure timely updates and high-quality service Maintain accurate incident records and contribute to service improvement Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in structured learning and certification programmes to build towards Tier 2 responsibilities Skills and Experience Required A strong interest in networking or cyber security-formal study or self-learning welcomed CCNA (completed or in progress) or equivalent foundational networking knowledge Understanding of networking technologies such as Cisco, Aruba, or Juniper (training provided) Experience in a service desk, MSP, NOC, or technical support environment is beneficial but not essential Confident communicator with solid problem-solving skills Ability to work in a fast-paced shift-based environment Must be a British national and eligible for Security Clearance (PV3) Shift Pattern and Team 24/7/365 shift rota, typically week-on/week-off Shifts typically start between 7:30am-8:00am On-call rota included (including weekends and bank holidays) Join an established ISOC team with experienced Tier 2 Engineers on hand for support and development What's on Offer Salary: £28,500 Full training plan with funded certifications (Cisco, Juniper, and security technologies) Clearly defined career pathway to Tier 2 roles Exposure to a wide range of technologies and customer environments Comprehensive benefits package including: 23 days annual leave (increasing with service) + your birthday off Holiday buy scheme Pension scheme Death in service cover Bonus scheme Employee assistance programme Cycle-to-work scheme, eye care, colleague discounts, enhanced family leave Active social calendar and professional development opportunities Apply Now If you're enthusiastic about starting or growing your career in networking and security within a dynamic ISOC environment, apply today to be considered.