3 jobs found

Audio Visual Sales and Event Coordinator Location: Hertfordshire Job Type: Full time We are looking for an Audio Visual Sales and Event Coordinator to join a growing events and production team. This role combines client management, AV sales, and event coordination. You will manage incoming enquiries, recommend suitable AV solutions, prepare proposals, and help coordinate the technical delivery of events. The position suits someone with experience in AV, events, or production who enjoys working with clients and managing projects from enquiry through to delivery. Key Responsibilities : Manage incoming client enquiries and convert leads into confirmed bookings Build strong relationships with clients and understand event requirements Prepare quotes, proposals, and tailored AV packages Recommend appropriate sound, lighting, video, and staging solutions Coordinate event logistics with technicians, venues, and suppliers Arrange equipment hire and external services where required Support event planning and ensure smooth technical delivery Maintain accurate documentation and event schedules Skills and Experience Experience in audio visual, event production, or AV sales Good understanding of AV equipment and event technology Strong organisational and time management skills Excellent communication and client relationship skills A proactive and commercially aware approach The Ideal Candidate You are organised, proactive, and comfortable working in a fast paced environment. You enjoy working with clients and have a genuine interest in live events and AV technology. Interested? Apply now and a member of our team will be in touch to discuss the opportunity in more detail.

Senior AV Engineer/Subject Matter Expert - Lead Engineer, Installation, Commissioning, AV, Audio Visual, Polycom AV Coordinator, AV SME, Lead AV Engineer, Installation, Commissioning, AV, Audio Visual, Polycom, Senior AV Engineer 3 - 6 month contract Inside IR35 Start ASAP Remote with occasional travel to London and Surrey A large IT Managed Service Provider solutions firm require a Senior AV Engineer to be responsible for overlooking AV implementation projects. The successful candidate will be a Subject Matter Expert for AV technology (eg whiteboards, Polycom, Basco, Crestron, Cable Time, QSC etc) and act in an advisory capacity. This is an excellent opportunity for Senior AV Engineer with experience configuring software on the network and coordinating deployments with Project Managers. Skills and experience required: Excellent Senior AV Engineer experience, having worked with a wide range of AV technologies including (whiteboards, Polycom, Basco, Crestron, Cable Time, QSC etc) Vendor accreditation would be desirable such as Cisco, AMX and Crestron The ability to coordinate a team of engineers Experienced in coordinating AV projects and overseeing implementations Professional manner If you are seeking a new challenge, please apply with CV for further details.

Purpose of Job This is a newly formed role and we will look to the successful candidate to adapt with the changing  needs  This role will be responsible for ensuring that all IT services are successfully delivered across the Gallery by maintaining the IT environment including; supporting the technical systems, system upgrades, interfaces and customisations, infrastructure, applications, help desk support, security and IT governance. In addition, this role will assist the IT & Systems Manager in identifying opportunities to ensure the technology, systems and tools used are fully integrated and embedded throughout the Gallery, with a view to maximising performance, optimising efficiency and creating a sustainable platform for future growth. To support with the Gallery’s CRM & Ticketing system (Tessitura)  Responsibilities Provide dedicated first line IT support to users across the organisation both in person, online and on the telephone in a professional manner as required. Communicate updates and set clear service expectations with various departments and service customers. Ensure all service requests and incidents are successfully and accurately recorded and managed in the Service Desk's incident management system. Identify, categorise, prioritise, diagnose and resolve ICT service incidents and service requests including but not limited to software, hardware, operating systems (windows and Mac), Microsoft Office 365, printers, scanners, telephone systems and a range of software applications across the Gallery. Prioritise and deal with the Incidents and service requests according to agreed business significance or customer needs. To liaise with the Gallery’s outsourced IT provider and to be the first point of contact for them at the Gallery To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to IT & Systems Manager where necessary. To create user accounts and reset passwords ensuring that the correct permissions and data security are applied. This entails dealing with confidential information ensuring full compliance with the data protection act. Feedback to wider team on ticket trends or common issues occurring Maintain asset and change management records, including software licences, and technical specifications information. Infrastructure and Servers: Administration and monitoring of DPG network for security and performance purposes Including Switches, Firewall, Servers, web-filters, anti-virus and reporting tools. Administration and monitoring of DPG Virtual IT environment, Office/Exchange 365 and monitoring of backups. Monitoring and maintaining the on-premises servers including but not limited to domain controller, back-up servers, data servers, Proxy servers, online back-ups and VPN. Provide support to IT & Systems Manager with WAN/LAN, Fibre cable over Ethernet (FCoE), routing, switching, IP protocols, DNS and DHCP.  Tessitura Provide Gallery wide support with setting up events and exhibitions on Gallery’s ticketing system (Tessitura) based on various needs of other departments. Assist with configuration settings and amendments as required as instructed by the line manager. Raise any support issue on the ticketing software with the Tessitura support team and following it through to the resolution. Provide Gallery wide training on Tessitura to new and existing staff. Enable staff to use Tessitura effectively and efficiently. Support with the ticketing software upgrade including UAT, regression testing and bug reporting. Provide support with producing queries and reports to meet the requirements of these teams, or be able to assist their staff in producing their own reports and build their capacity for doing so System upgrades and projects Provide support to the IT & Systems Manager with the system upgrades, projects and other regular maintenance tasks as required Install, test and maintain desktop, laptops, mobile devices, audio-visual equipment and other IT and infrastructure related devices as necessary. Assist the IT & Systems Manager in maintaining and testing the Disaster Recovery and Business Continuity Plan from an IT and network infrastructure perspective. Ensure compliance with data protection (GDPR) and other Gallery’s security and IT policies. This job description is not exhaustive and the postholder may be required to perform other duties as may be reasonably determined by the role’s line manager, the Head of Operations & IT or the Gallery as circumstances require.