ISOC Tier 2 Engineer Location: Horwich, Bolton Salary: £34,000 + Benefits Hours: 24/7 Shift-Based Role The Opportunity We are seeking three ISOC Tier 2 Engineers to join a fast-paced and growing Secure Operations Centre team in Bolton. This is a great opportunity for individuals with strong networking and security skills who are looking to build their careers, gain industry certifications, and work on a variety of live projects. Key Responsibilities Provide 2nd line diagnosis and resolution of network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in ongoing training and certification programmes to progress towards Tier 3 Skills and Experience Required CCNA or equivalent certification - essential Juniper (JNCIA/JNCIS) experience - highly desirable Strong knowledge of Cisco and Aruba networking technologies Background in an MSP, NOC, or NSP environment preferred Solid troubleshooting experience across routers, switches, and firewalls Server knowledge (Windows/Linux) beneficial Ability to work both independently and within a team Must be a British national and able to obtain Security Clearance (PV3) Shift Pattern and Team 24/7/365 shift rota, typically week-on/week-off Shifts start around 7:30am-8:00am On-call rota included (including weekends and bank holidays) Join an established team of 14 Tier 2 Engineers, reporting into a Tier 2 Team Leader What's on Offer Salary: £34,000 A clear training and certification roadmap (Cisco, Juniper, and security technologies) Genuine career progression opportunities into Tier 3 and beyond Exposure to a wide range of projects and customer environments Comprehensive benefits package including: 23 days annual leave (increasing with service) plus your birthday off Holiday buy scheme Pension scheme Death in service cover Bonus scheme Employee assistance programme Cycle-to-work scheme, eye care, colleague discounts, enhanced family leave Active social calendar and professional development opportunities Apply Now If you are looking to develop your networking and security career in a dynamic ISOC environment with strong training and progression, we want to hear from you. Apply today to be considered.
10/12/2025
Full time
ISOC Tier 2 Engineer Location: Horwich, Bolton Salary: £34,000 + Benefits Hours: 24/7 Shift-Based Role The Opportunity We are seeking three ISOC Tier 2 Engineers to join a fast-paced and growing Secure Operations Centre team in Bolton. This is a great opportunity for individuals with strong networking and security skills who are looking to build their careers, gain industry certifications, and work on a variety of live projects. Key Responsibilities Provide 2nd line diagnosis and resolution of network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in ongoing training and certification programmes to progress towards Tier 3 Skills and Experience Required CCNA or equivalent certification - essential Juniper (JNCIA/JNCIS) experience - highly desirable Strong knowledge of Cisco and Aruba networking technologies Background in an MSP, NOC, or NSP environment preferred Solid troubleshooting experience across routers, switches, and firewalls Server knowledge (Windows/Linux) beneficial Ability to work both independently and within a team Must be a British national and able to obtain Security Clearance (PV3) Shift Pattern and Team 24/7/365 shift rota, typically week-on/week-off Shifts start around 7:30am-8:00am On-call rota included (including weekends and bank holidays) Join an established team of 14 Tier 2 Engineers, reporting into a Tier 2 Team Leader What's on Offer Salary: £34,000 A clear training and certification roadmap (Cisco, Juniper, and security technologies) Genuine career progression opportunities into Tier 3 and beyond Exposure to a wide range of projects and customer environments Comprehensive benefits package including: 23 days annual leave (increasing with service) plus your birthday off Holiday buy scheme Pension scheme Death in service cover Bonus scheme Employee assistance programme Cycle-to-work scheme, eye care, colleague discounts, enhanced family leave Active social calendar and professional development opportunities Apply Now If you are looking to develop your networking and security career in a dynamic ISOC environment with strong training and progression, we want to hear from you. Apply today to be considered.
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
2nd Line Support Engineer- M365, Azure - £45,000 - £50,000 - Midlands - Office based This is a great opportunity to join fast growing Microsoft Cloud & Managed Services Provider. You will be joining a well-established team and can be based in either SW London or the Midlands. You will be working from the office you will be managing incidents and requests over the phone from the initial request to resolution, using the ticketing system to record and document all progress through to ticket closure, ensuring that customer satisfaction and service level agreements are met. You will be takin escalations from the 1st line team and working at a 2nd line level although occasionally this could be rise to 3rd Line level. You will have exceptional M365 knowledge as well as a strong understanding of Azure, alongside these, skills in broader infrastructure and Networking would be advantageous. Key skills and responsibilities: Exceptional knowledge of M365/Azure Infrastructure/Networking Proven 2nd/3rd Line Support in an MSP environment Exceptional communication skills and committed to customer satisfaction. Working knowledge of ticketing systems and able to document ticket resolutions effectively. Able to work under pressure and meet deadlines and SLA's Able to work independently and as part of the team 2nd Line Support Engineer- M365, Azure - £45,000 - £50,000 - Midlands - Office based
10/12/2025
Full time
2nd Line Support Engineer- M365, Azure - £45,000 - £50,000 - Midlands - Office based This is a great opportunity to join fast growing Microsoft Cloud & Managed Services Provider. You will be joining a well-established team and can be based in either SW London or the Midlands. You will be working from the office you will be managing incidents and requests over the phone from the initial request to resolution, using the ticketing system to record and document all progress through to ticket closure, ensuring that customer satisfaction and service level agreements are met. You will be takin escalations from the 1st line team and working at a 2nd line level although occasionally this could be rise to 3rd Line level. You will have exceptional M365 knowledge as well as a strong understanding of Azure, alongside these, skills in broader infrastructure and Networking would be advantageous. Key skills and responsibilities: Exceptional knowledge of M365/Azure Infrastructure/Networking Proven 2nd/3rd Line Support in an MSP environment Exceptional communication skills and committed to customer satisfaction. Working knowledge of ticketing systems and able to document ticket resolutions effectively. Able to work under pressure and meet deadlines and SLA's Able to work independently and as part of the team 2nd Line Support Engineer- M365, Azure - £45,000 - £50,000 - Midlands - Office based
Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity. Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM. Provide and present clients with centralized services reports and cybersecurity reviews. Collaborate with the Project team on deployments, migrations, automations, and upgrades across on-premises and cloud environments. Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk with first-response troubleshooting. Contribute to continual service improvement by reviewing recurring incidents and identifying training or process opportunities. Mentor and provide technical guidance to Service Desk engineers. Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance. Key Skills & Experience Proven experience in a 3rd Line / Senior Engineer role within an MSP environment Strong knowledge of Microsoft technologies, including Azure, 365, SharePoint, and Intune Excellent understanding of networking, firewalls, VPNs, and Windows Server environments Experience with RMM tools, security platforms, and endpoint management Familiarity with tools and platforms such as Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, and Autotask Strong troubleshooting, analytical, and communication skills Ability to work independently and collaboratively across teams Experience with Cyber Essentials, Cyber Essentials Plus, and other frameworks such as NIST, ISO27001 Commitment to producing clear documentation and knowledge sharing Desirable Certifications Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, or similar cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company Join a technically strong, supportive, and collaborative team in central London Work across diverse clients, technologies, and industries Play a key role in strategic projects and continuous improvement initiatives Access ongoing training, certifications, and professional development opportunities Be part of a company that values reliability, security, and delivering excellent customer service
09/12/2025
Full time
Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity. Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM. Provide and present clients with centralized services reports and cybersecurity reviews. Collaborate with the Project team on deployments, migrations, automations, and upgrades across on-premises and cloud environments. Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk with first-response troubleshooting. Contribute to continual service improvement by reviewing recurring incidents and identifying training or process opportunities. Mentor and provide technical guidance to Service Desk engineers. Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance. Key Skills & Experience Proven experience in a 3rd Line / Senior Engineer role within an MSP environment Strong knowledge of Microsoft technologies, including Azure, 365, SharePoint, and Intune Excellent understanding of networking, firewalls, VPNs, and Windows Server environments Experience with RMM tools, security platforms, and endpoint management Familiarity with tools and platforms such as Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, and Autotask Strong troubleshooting, analytical, and communication skills Ability to work independently and collaboratively across teams Experience with Cyber Essentials, Cyber Essentials Plus, and other frameworks such as NIST, ISO27001 Commitment to producing clear documentation and knowledge sharing Desirable Certifications Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, or similar cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company Join a technically strong, supportive, and collaborative team in central London Work across diverse clients, technologies, and industries Play a key role in strategic projects and continuous improvement initiatives Access ongoing training, certifications, and professional development opportunities Be part of a company that values reliability, security, and delivering excellent customer service
Integral Recruitment Ltd
Swillington Common, Leeds
2nd Line IT Support Engineer Leeds, LS15 £32,000 £35,000 + training + bonus + perks Our client is a growing Leeds-based MSP with a loyal client base and a reputation for going the extra mile. They re all about great service, teamwork and continuous improvement and they re looking for a talented 2nd Line IT Support Engineer to join the journey. What You ll Do: You ll be the friendly face and trusted problem-solver for clients keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including: Delivering mainly 2nd line technical support with professionalism and pace Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.) Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more Managing tickets and resolving issues within SLAs Maintaining accurate client and system documentation Recommending improvements and contributing to IT projects and rollouts What You ll Bring You re confident, curious and customer-focused, with: Experience of working as an Engineer within the MSP space is preferred Strong hands-on experience with Windows 10/11 and macOS Solid understanding of LAN/WAN/Wi-Fi networking Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP Experience with Office 365 and Azure- Google Workspace and AWS a bonus Microsoft 365 Fundamentals certified (or similar) preferred Why Join? Supportive, close-knit technical team Real responsibility and client contact Ongoing training and certifications Annual bonus, staff treats, and regular team lunches If you re ready to take the next step and make a genuine impact in a collaborative, growing MSP apply today. Integral Recruitment is acting as an employment agency in regard to this vacancy.
09/12/2025
Full time
2nd Line IT Support Engineer Leeds, LS15 £32,000 £35,000 + training + bonus + perks Our client is a growing Leeds-based MSP with a loyal client base and a reputation for going the extra mile. They re all about great service, teamwork and continuous improvement and they re looking for a talented 2nd Line IT Support Engineer to join the journey. What You ll Do: You ll be the friendly face and trusted problem-solver for clients keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including: Delivering mainly 2nd line technical support with professionalism and pace Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.) Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more Managing tickets and resolving issues within SLAs Maintaining accurate client and system documentation Recommending improvements and contributing to IT projects and rollouts What You ll Bring You re confident, curious and customer-focused, with: Experience of working as an Engineer within the MSP space is preferred Strong hands-on experience with Windows 10/11 and macOS Solid understanding of LAN/WAN/Wi-Fi networking Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP Experience with Office 365 and Azure- Google Workspace and AWS a bonus Microsoft 365 Fundamentals certified (or similar) preferred Why Join? Supportive, close-knit technical team Real responsibility and client contact Ongoing training and certifications Annual bonus, staff treats, and regular team lunches If you re ready to take the next step and make a genuine impact in a collaborative, growing MSP apply today. Integral Recruitment is acting as an employment agency in regard to this vacancy.
The Job: Were delighted to be assisting our client with their need for a 2nd Line Support Desk Engineer to join their growing IT team. This is to help support and maintain their existing managed IT Support client base. The role will consist mainly of traditional desktop support, remotely supported, with telephone contact. A broad skill set is required for the service desk, everything from AD administration to desktop support and some server support. They support a wide variety of Azure of Office 365 services, the role will be varied and interesting and will include: Acting as a key component to the service desk as one of their engineers Work with their Projects team to assist build and install IT systems ranging from Cloud deployments, On Premise & Cloud servers ,Azure PaaS, IaaS, and SaaS The Person: For this role, our client is seeking someone with the following skills and experience. Strong technical experience of Microsoft desktop operating systems, Microsoft core applications, such as Windows 11 / Office 2016 Experience supporting Microsoft Active Directory & Group Policy Experience supporting network related technologies and equipment Experience diagnosing & resolving client application, connectivity, and hardware-based incidents Understanding of backup and restore technologies Have own transport and driving license Operational knowledge of Active Directory Understanding of NTFS permissions, hierarchy and folder permissions Ideally you would also have experience with some of the following (however not essential) Previous experience held in an MSP environment and experience in Azure and Microsoft 365 The Salary: £26-31,000 depending on experience The Hours: Monday Friday 9am 5.30pm The Location: Bristol Hybrid working (3 days in the office) The Benefits: Free Microsoft training and certifications with ongoing professional development, 24 days holiday + Bank Holidays which increase with experience, Car Parking, Pension JBRP1_UKTJ
09/12/2025
Full time
The Job: Were delighted to be assisting our client with their need for a 2nd Line Support Desk Engineer to join their growing IT team. This is to help support and maintain their existing managed IT Support client base. The role will consist mainly of traditional desktop support, remotely supported, with telephone contact. A broad skill set is required for the service desk, everything from AD administration to desktop support and some server support. They support a wide variety of Azure of Office 365 services, the role will be varied and interesting and will include: Acting as a key component to the service desk as one of their engineers Work with their Projects team to assist build and install IT systems ranging from Cloud deployments, On Premise & Cloud servers ,Azure PaaS, IaaS, and SaaS The Person: For this role, our client is seeking someone with the following skills and experience. Strong technical experience of Microsoft desktop operating systems, Microsoft core applications, such as Windows 11 / Office 2016 Experience supporting Microsoft Active Directory & Group Policy Experience supporting network related technologies and equipment Experience diagnosing & resolving client application, connectivity, and hardware-based incidents Understanding of backup and restore technologies Have own transport and driving license Operational knowledge of Active Directory Understanding of NTFS permissions, hierarchy and folder permissions Ideally you would also have experience with some of the following (however not essential) Previous experience held in an MSP environment and experience in Azure and Microsoft 365 The Salary: £26-31,000 depending on experience The Hours: Monday Friday 9am 5.30pm The Location: Bristol Hybrid working (3 days in the office) The Benefits: Free Microsoft training and certifications with ongoing professional development, 24 days holiday + Bank Holidays which increase with experience, Car Parking, Pension JBRP1_UKTJ
2nd Line Support Engineer Bodmin, Cornwall (+ Hybrid Working 2 days from home) c£32,500 per year Plus excellent company benefits (including 25 days holiday + BHs, Pension, Life Insurance, etc.) Skills and Experience: 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essential Experience working for an MSP is essential Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) VMWare/Hyper-V knowledge Working within an ITIL environment, preferably holding a current qualification Technical qualifications such as CompTIA+, Network+ would be advantageous Experience of Agile methodologies would an advantage Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN, etc.) Experience with onsite/offsite backup products and storage (including cloud storage) Ability to work under pressure and manage multiple projects Excellent customer service skills A full driving licence (access to a vehicle is not required, but beneficial) The Opportunity: My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team. You will become part of a well-established Service Desk team and you will be expected to help them resolve the 2000+ service requests that they receive each month. Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives. You will also have the opportunity to gain exposure to a range of project-based work within infrastructure and software solutions for new and existing clients. Applications: Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans
08/12/2025
Full time
2nd Line Support Engineer Bodmin, Cornwall (+ Hybrid Working 2 days from home) c£32,500 per year Plus excellent company benefits (including 25 days holiday + BHs, Pension, Life Insurance, etc.) Skills and Experience: 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essential Experience working for an MSP is essential Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) VMWare/Hyper-V knowledge Working within an ITIL environment, preferably holding a current qualification Technical qualifications such as CompTIA+, Network+ would be advantageous Experience of Agile methodologies would an advantage Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN, etc.) Experience with onsite/offsite backup products and storage (including cloud storage) Ability to work under pressure and manage multiple projects Excellent customer service skills A full driving licence (access to a vehicle is not required, but beneficial) The Opportunity: My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team. You will become part of a well-established Service Desk team and you will be expected to help them resolve the 2000+ service requests that they receive each month. Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives. You will also have the opportunity to gain exposure to a range of project-based work within infrastructure and software solutions for new and existing clients. Applications: Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans
Elevate Technology Group Ltd
Cramlington, Northumberland
Job Title: Professional Services Engineer Location: Cramlington, Northumberland Salary : £30,000 - £35,000 + Vendor Certifications/Qualifications, Private Pension, BUPA Healthcare, Free Gym Membership, Social Events, Pool Cars/Vans. We are partnered with a growing, security-led Managed Service Provider (MSP) at the forefront of IT services, cloud solutions, and infrastructure projects across the UK. They are seeking a Professional Services Engineer / Junior Project Engineer to join their expanding Professional Services team. This is the ideal opportunity for someone currently working in IT Support, Infrastructure Support, or Systems Engineering who is looking to step into project delivery, with a clear pathway into Technical Consultancy and Pre-Sales Engineering. In this role, you will support senior consultants on a wide range of IT infrastructure, cloud, security, and networking projects. You ll be involved in server and storage deployments, Microsoft 365 migrations, VMware implementations, backup and disaster recovery solutions, whilst gaining hands-on project experience, learning from experienced consultants. Key Responsibilities Assist in the delivery of IT infrastructure and cloud projects for clients across the UK. Support with Windows Server, Active Directory, Microsoft 365, and Exchange migrations. Gain hands-on experience with VMware, Veeam, networking, and disaster recovery solutions. Produce accurate technical and project documentation. Act as a point of escalation for troubleshooting complex issues. Work closely with Technical Consultants and Pre-Sales Engineers to validate solutions. Develop strong customer-facing and consultancy skills. Continue building your expertise through training, certifications, and mentoring. Skills & Experience Windows Server & Active Directory Microsoft 365 / Exchange Online (installation, migrations, administration) Networking (switches, firewalls, routers) Backups & Disaster Recovery ideally Veeam VMware vSphere / Virtualisation (desirable) Strong troubleshooting, documentation, and customer communication skills This role is suited to someone with solid IT infrastructure knowledge who is eager to move into projects and consultancy. You may currently be a 2nd Line Engineer, 3rd Line Engineer, Systems Engineer, or Infrastructure Support Analyst and want to progress into a Professional Services / Project Engineer role. You will gain hands-on exposure to cloud, infrastructure, and security projects, clear progression into Technical Consultancy and Pre-Sales roles and full training/support to achieve industry certifications (Microsoft, VMware, Veeam) Apply now to join a leading security-led MSP and take the next step towards a career in IT consultancy. Key Words: Professional Services Engineer, IT Project Engineer, Junior Project Engineer, Implementation Engineer, IT Infrastructure Engineer, Systems Engineer, Infrastructure Support Engineer, IT Support Engineer, 2nd Line Engineer, 3rd Line Engineer, IT Consultant, Junior Technical Consultant, MSP Engineer, Managed Service Provider
04/12/2025
Full time
Job Title: Professional Services Engineer Location: Cramlington, Northumberland Salary : £30,000 - £35,000 + Vendor Certifications/Qualifications, Private Pension, BUPA Healthcare, Free Gym Membership, Social Events, Pool Cars/Vans. We are partnered with a growing, security-led Managed Service Provider (MSP) at the forefront of IT services, cloud solutions, and infrastructure projects across the UK. They are seeking a Professional Services Engineer / Junior Project Engineer to join their expanding Professional Services team. This is the ideal opportunity for someone currently working in IT Support, Infrastructure Support, or Systems Engineering who is looking to step into project delivery, with a clear pathway into Technical Consultancy and Pre-Sales Engineering. In this role, you will support senior consultants on a wide range of IT infrastructure, cloud, security, and networking projects. You ll be involved in server and storage deployments, Microsoft 365 migrations, VMware implementations, backup and disaster recovery solutions, whilst gaining hands-on project experience, learning from experienced consultants. Key Responsibilities Assist in the delivery of IT infrastructure and cloud projects for clients across the UK. Support with Windows Server, Active Directory, Microsoft 365, and Exchange migrations. Gain hands-on experience with VMware, Veeam, networking, and disaster recovery solutions. Produce accurate technical and project documentation. Act as a point of escalation for troubleshooting complex issues. Work closely with Technical Consultants and Pre-Sales Engineers to validate solutions. Develop strong customer-facing and consultancy skills. Continue building your expertise through training, certifications, and mentoring. Skills & Experience Windows Server & Active Directory Microsoft 365 / Exchange Online (installation, migrations, administration) Networking (switches, firewalls, routers) Backups & Disaster Recovery ideally Veeam VMware vSphere / Virtualisation (desirable) Strong troubleshooting, documentation, and customer communication skills This role is suited to someone with solid IT infrastructure knowledge who is eager to move into projects and consultancy. You may currently be a 2nd Line Engineer, 3rd Line Engineer, Systems Engineer, or Infrastructure Support Analyst and want to progress into a Professional Services / Project Engineer role. You will gain hands-on exposure to cloud, infrastructure, and security projects, clear progression into Technical Consultancy and Pre-Sales roles and full training/support to achieve industry certifications (Microsoft, VMware, Veeam) Apply now to join a leading security-led MSP and take the next step towards a career in IT consultancy. Key Words: Professional Services Engineer, IT Project Engineer, Junior Project Engineer, Implementation Engineer, IT Infrastructure Engineer, Systems Engineer, Infrastructure Support Engineer, IT Support Engineer, 2nd Line Engineer, 3rd Line Engineer, IT Consultant, Junior Technical Consultant, MSP Engineer, Managed Service Provider
WSR are looking for a 2nd Line IT Support Engineer to join the team of our MSP client based in Leeds. Salary: £32K - £35K Role Type: Permanent Do you thrive in fast-paced environments where no two days are the same? We're looking for an experienced 2nd Line IT Support Engineer to deliver exceptional Tier 1 and Tier 2 support directly to our clients. Our client is a growing Managed Service Provider, seeking a skilled IT Support Engineer with proven 2nd Line support experience to join their dynamic technical team. This is an excellent opportunity for an engineer passionate about delivering high-quality support across diverse client environments. Key Responsibilities Deliver professional Tier 1 and Tier 2 technical support, resolving end-user queries via remote tools or on-site visits Take full ownership of incidents and service requests, ensuring resolution within defined SLAs Manage an active ticket queue, documenting troubleshooting steps, updates, and current statuses Maintain accurate client documentation through established change processes Create and update internal knowledge base articles to support both engineering teams and clients Assess client IT systems and recommend performance or security improvements Proactively manage and maintain client systems including Microsoft Exchange, Active Directory, cloud storage, disaster recovery, and VoIP platforms Advise clients on hardware solutions including laptops, Wi-Fi access points, storage devices and more Liaise with third-party vendors to escalate and resolve hardware/software issues Install, configure and repair hardware, software, and peripheral equipment in line with specifications Maintain and upgrade networking hardware, including installing new units and implementing required modifications Research emerging technologies and contribute to client infrastructure upgrades Provide technical guidance to clients to enhance system performance and IT strategy Assist with project-related work including design, implementation, and testing Skills & Experience Required Strong knowledge of Windows 10/11 and macOS Hands-on experience with LAN/WAN/Wi-Fi networking, including troubleshooting and configuration Solid understanding of Windows Server 2012/2016/2019, Active Directory, DNS, DHCP, DFS, Hyper-V, ADFS, and FAP Knowledge of PC setup, TCP/IP networking and system configuration Experience with cloud platforms such as Office 365, Google Workspace, AWS or Azure Ability to troubleshoot client-side apps (e.g. Microsoft Office) Advanced problem-solving skills with a proactive mindset Exceptional written and verbal communication, with confidence speaking to users at all levels Please click APPLY NOW , or call the WSR Team at (phone number removed) for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.
03/12/2025
Full time
WSR are looking for a 2nd Line IT Support Engineer to join the team of our MSP client based in Leeds. Salary: £32K - £35K Role Type: Permanent Do you thrive in fast-paced environments where no two days are the same? We're looking for an experienced 2nd Line IT Support Engineer to deliver exceptional Tier 1 and Tier 2 support directly to our clients. Our client is a growing Managed Service Provider, seeking a skilled IT Support Engineer with proven 2nd Line support experience to join their dynamic technical team. This is an excellent opportunity for an engineer passionate about delivering high-quality support across diverse client environments. Key Responsibilities Deliver professional Tier 1 and Tier 2 technical support, resolving end-user queries via remote tools or on-site visits Take full ownership of incidents and service requests, ensuring resolution within defined SLAs Manage an active ticket queue, documenting troubleshooting steps, updates, and current statuses Maintain accurate client documentation through established change processes Create and update internal knowledge base articles to support both engineering teams and clients Assess client IT systems and recommend performance or security improvements Proactively manage and maintain client systems including Microsoft Exchange, Active Directory, cloud storage, disaster recovery, and VoIP platforms Advise clients on hardware solutions including laptops, Wi-Fi access points, storage devices and more Liaise with third-party vendors to escalate and resolve hardware/software issues Install, configure and repair hardware, software, and peripheral equipment in line with specifications Maintain and upgrade networking hardware, including installing new units and implementing required modifications Research emerging technologies and contribute to client infrastructure upgrades Provide technical guidance to clients to enhance system performance and IT strategy Assist with project-related work including design, implementation, and testing Skills & Experience Required Strong knowledge of Windows 10/11 and macOS Hands-on experience with LAN/WAN/Wi-Fi networking, including troubleshooting and configuration Solid understanding of Windows Server 2012/2016/2019, Active Directory, DNS, DHCP, DFS, Hyper-V, ADFS, and FAP Knowledge of PC setup, TCP/IP networking and system configuration Experience with cloud platforms such as Office 365, Google Workspace, AWS or Azure Ability to troubleshoot client-side apps (e.g. Microsoft Office) Advanced problem-solving skills with a proactive mindset Exceptional written and verbal communication, with confidence speaking to users at all levels Please click APPLY NOW , or call the WSR Team at (phone number removed) for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.
1st Line IT Support Engineer Leeds Salary: £25K £28K Role Type: Permanent WSR are seeking a motivated 1st Line IT Support Engineer with at least 1 year of hands-on IT support experience to join our MSP client s growing team in Leeds. This is an excellent opportunity for someone early in their IT career who is ready to develop their technical skills. If you enjoy solving problems, supporting users, and learning new technologies every day, this role will give you the perfect platform to grow. Key Responsibilities Provide professional Tier 1 support to end-users via remote tools, phone and email, with opportunities to assist on 2nd Line tasks • Log, triage and resolve incidents & service requests within SLA timeframes • Manage and update ticket queues, ensuring clear documentation of troubleshooting steps and progress • Support client onboarding, device setup and user configuration (Windows & macOS) • Assist in maintaining accurate client documentation and asset records • Help create and update internal knowledge base articles for both users and colleagues • Provide basic support for Microsoft 365, Google Workspace, VPN access, printers, and network devices • Troubleshoot hardware and software issues across desktops, laptops, and mobile devices • Escalate complex issues to senior engineers while maintaining strong communication with end-users • Gain exposure to technologies such as Exchange, Active Directory, Azure, cloud storage, VoIP and disaster recovery • Participate in small-scale project work, including installations, upgrades and system improvements Skills & Experience Required Minimum 1 year experience in an IT Support or Service Desk role • Working knowledge of Windows 10/11 and macOS • Basic understanding of LAN/WAN/Wi-Fi networking and troubleshooting • Familiarity with Active Directory , user account management, password resets and permissions • Experience with Microsoft 365 and/or Google Workspace • Understanding of PC builds, hardware setup and TCP/IP fundamentals • Ability to troubleshoot common client-side applications such as Microsoft Office • Strong problem-solving ability with a willingness to learn and develop • Excellent communication skills and confidence when speaking to users at all levels • A proactive, customer-focused attitude Please click APPLY NOW or call the WSR Team on (phone number removed) for more information. We appreciate the time and effort invested in your application. While we aim to respond to all applicants promptly, if you do not hear from us within 10 days, please assume you have not been successful on this occasion. We will, however, keep your CV on file for future opportunities.
03/12/2025
Full time
1st Line IT Support Engineer Leeds Salary: £25K £28K Role Type: Permanent WSR are seeking a motivated 1st Line IT Support Engineer with at least 1 year of hands-on IT support experience to join our MSP client s growing team in Leeds. This is an excellent opportunity for someone early in their IT career who is ready to develop their technical skills. If you enjoy solving problems, supporting users, and learning new technologies every day, this role will give you the perfect platform to grow. Key Responsibilities Provide professional Tier 1 support to end-users via remote tools, phone and email, with opportunities to assist on 2nd Line tasks • Log, triage and resolve incidents & service requests within SLA timeframes • Manage and update ticket queues, ensuring clear documentation of troubleshooting steps and progress • Support client onboarding, device setup and user configuration (Windows & macOS) • Assist in maintaining accurate client documentation and asset records • Help create and update internal knowledge base articles for both users and colleagues • Provide basic support for Microsoft 365, Google Workspace, VPN access, printers, and network devices • Troubleshoot hardware and software issues across desktops, laptops, and mobile devices • Escalate complex issues to senior engineers while maintaining strong communication with end-users • Gain exposure to technologies such as Exchange, Active Directory, Azure, cloud storage, VoIP and disaster recovery • Participate in small-scale project work, including installations, upgrades and system improvements Skills & Experience Required Minimum 1 year experience in an IT Support or Service Desk role • Working knowledge of Windows 10/11 and macOS • Basic understanding of LAN/WAN/Wi-Fi networking and troubleshooting • Familiarity with Active Directory , user account management, password resets and permissions • Experience with Microsoft 365 and/or Google Workspace • Understanding of PC builds, hardware setup and TCP/IP fundamentals • Ability to troubleshoot common client-side applications such as Microsoft Office • Strong problem-solving ability with a willingness to learn and develop • Excellent communication skills and confidence when speaking to users at all levels • A proactive, customer-focused attitude Please click APPLY NOW or call the WSR Team on (phone number removed) for more information. We appreciate the time and effort invested in your application. While we aim to respond to all applicants promptly, if you do not hear from us within 10 days, please assume you have not been successful on this occasion. We will, however, keep your CV on file for future opportunities.
3rd Line Support Engineer (Infrastructure & Cloud) Liverpool Up to £35K & Great Benefits We re growing our technical operations and are looking for a senior-level Third Line Support Engineer to take ownership of complex issues, lead escalations, and deliver high-quality infrastructure and cloud solutions across our client base. If you love solving challenging technical problems, leading projects, and being the go-to technical authority in a fast-paced MSP environment this role is for you. What We Offer: Competitive salary (£30k - £35k) aligned with senior technical ability Clear technical development & certification pathway 22 days holiday + bank holidays Pension scheme & benefits Opportunity to work with cutting-edge cloud & security technologies Key Responsibilities of 3rd Line Support Engineer: Advanced Support & Escalations Act as the senior escalation point for complex incidents from 1st & 2nd Line. Troubleshoot issues across Azure, Microsoft 365, servers, virtualisation, networking, and security tools. Perform root-cause analysis and document long-term fixes. Ensure SLA compliance and deliver a high-quality support experience. Infrastructure & Cloud Management Manage Azure resources (VMs, networking, security, automation). Maintain Windows Server, AD, DNS, DHCP, GPO, and hybrid setups. Oversee patching, monitoring, backups, and system health across client estates. Implement and maintain security best practices. Project Delivery Lead migrations, deployments, security improvements, and infrastructure upgrades. Plan and document solutions, producing low-level designs and technical scopes. Work closely with Technical Leads and project managers to deliver successful outcomes. Client Interaction Attend client sites for escalations, installations, or project work when required. Communicate confidently with technical and non-technical stakeholders. Provide proactive recommendations to improve stability, security, and performance. Team Contribution Mentor 1st 2nd Line engineers and support knowledge sharing. Help refine internal processes, documentation, and technical standards. Support the adoption of new tools, platforms, and technologies. Skills & Experience Needed Essential 4 10 years' experience in IT support, ideally within an MSP. Strong capability across; Microsoft 365 & Azure, Windows Server, AD, DNS, DHCP, GPO, Networking VLANs, routing, firewalls, switching, Hyper-V / VMware, Backup & DR solutions, Security tooling, MFA, conditional access Proven ability to resolve complex technical issues and take ownership. Strong documentation, communication, and time-management skills. Preferred Calm, structured approach to problem-solving. Confident dealing with senior stakeholders and business owners. Proactive mindset not just fixing issues, but improving environments. Enjoys mentoring and supporting skill development in others. Comfortable on-site when required. Why Join Us? Technology environments are becoming increasingly cloud-first, secure, and business-critical and you ll play a key part in shaping them. This role gives you exposure to diverse client environments, advanced cloud technologies, and high-level technical challenges within a growing MSP that values expertise and long-term client partnerships. If you re a senior engineer who loves complex challenges and delivering smart, elegant solutions, we d love to hear from you. Apply today and take the next step in your technical career.
03/12/2025
Full time
3rd Line Support Engineer (Infrastructure & Cloud) Liverpool Up to £35K & Great Benefits We re growing our technical operations and are looking for a senior-level Third Line Support Engineer to take ownership of complex issues, lead escalations, and deliver high-quality infrastructure and cloud solutions across our client base. If you love solving challenging technical problems, leading projects, and being the go-to technical authority in a fast-paced MSP environment this role is for you. What We Offer: Competitive salary (£30k - £35k) aligned with senior technical ability Clear technical development & certification pathway 22 days holiday + bank holidays Pension scheme & benefits Opportunity to work with cutting-edge cloud & security technologies Key Responsibilities of 3rd Line Support Engineer: Advanced Support & Escalations Act as the senior escalation point for complex incidents from 1st & 2nd Line. Troubleshoot issues across Azure, Microsoft 365, servers, virtualisation, networking, and security tools. Perform root-cause analysis and document long-term fixes. Ensure SLA compliance and deliver a high-quality support experience. Infrastructure & Cloud Management Manage Azure resources (VMs, networking, security, automation). Maintain Windows Server, AD, DNS, DHCP, GPO, and hybrid setups. Oversee patching, monitoring, backups, and system health across client estates. Implement and maintain security best practices. Project Delivery Lead migrations, deployments, security improvements, and infrastructure upgrades. Plan and document solutions, producing low-level designs and technical scopes. Work closely with Technical Leads and project managers to deliver successful outcomes. Client Interaction Attend client sites for escalations, installations, or project work when required. Communicate confidently with technical and non-technical stakeholders. Provide proactive recommendations to improve stability, security, and performance. Team Contribution Mentor 1st 2nd Line engineers and support knowledge sharing. Help refine internal processes, documentation, and technical standards. Support the adoption of new tools, platforms, and technologies. Skills & Experience Needed Essential 4 10 years' experience in IT support, ideally within an MSP. Strong capability across; Microsoft 365 & Azure, Windows Server, AD, DNS, DHCP, GPO, Networking VLANs, routing, firewalls, switching, Hyper-V / VMware, Backup & DR solutions, Security tooling, MFA, conditional access Proven ability to resolve complex technical issues and take ownership. Strong documentation, communication, and time-management skills. Preferred Calm, structured approach to problem-solving. Confident dealing with senior stakeholders and business owners. Proactive mindset not just fixing issues, but improving environments. Enjoys mentoring and supporting skill development in others. Comfortable on-site when required. Why Join Us? Technology environments are becoming increasingly cloud-first, secure, and business-critical and you ll play a key part in shaping them. This role gives you exposure to diverse client environments, advanced cloud technologies, and high-level technical challenges within a growing MSP that values expertise and long-term client partnerships. If you re a senior engineer who loves complex challenges and delivering smart, elegant solutions, we d love to hear from you. Apply today and take the next step in your technical career.
Inspirec have partnered with a fast-growing Managed Service Provider (MSP) with a dedicated internal IT function, supporting both our own team and a growing portfolio of external clients. As part of our continued growth, we are looking for a proactive and skilled 2nd Line IT Support Engineer to join the Helpdesk team. The Role As a 2nd Line IT Support Engineer, you will play a key role in managing escalations from the 1st line team, resolving more complex technical issues, and delivering outstanding service to both internal users and external MSP clients. This role will expose you to a wide variety of IT environments and technologies, providing a fantastic opportunity to learn, grow, and progress within a supportive business. Key Responsibilities: Act as the escalation point for 1st line tickets, troubleshooting and resolving technical issues. Provide 2nd line support for internal IT systems and services. Deliver remote and occasional on-site support to external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. Assist in implementing new technologies and supporting project delivery where required. Key Skills & Experience: Strong background in Microsoft 365 administration (Exchange Online, SharePoint, Teams). Hands-on experience with Microsoft Azure, Microsoft Intune / Endpoint Manager. Good understanding of Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. What We Offer: Competitive salary (dependent on experience). Career progression opportunities as part of a growing IT services business. Exposure to a wide range of technologies and clients. Supportive, friendly team environment with training and development opportunities. Weekly coffee mornings.
01/12/2025
Full time
Inspirec have partnered with a fast-growing Managed Service Provider (MSP) with a dedicated internal IT function, supporting both our own team and a growing portfolio of external clients. As part of our continued growth, we are looking for a proactive and skilled 2nd Line IT Support Engineer to join the Helpdesk team. The Role As a 2nd Line IT Support Engineer, you will play a key role in managing escalations from the 1st line team, resolving more complex technical issues, and delivering outstanding service to both internal users and external MSP clients. This role will expose you to a wide variety of IT environments and technologies, providing a fantastic opportunity to learn, grow, and progress within a supportive business. Key Responsibilities: Act as the escalation point for 1st line tickets, troubleshooting and resolving technical issues. Provide 2nd line support for internal IT systems and services. Deliver remote and occasional on-site support to external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. Assist in implementing new technologies and supporting project delivery where required. Key Skills & Experience: Strong background in Microsoft 365 administration (Exchange Online, SharePoint, Teams). Hands-on experience with Microsoft Azure, Microsoft Intune / Endpoint Manager. Good understanding of Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. What We Offer: Competitive salary (dependent on experience). Career progression opportunities as part of a growing IT services business. Exposure to a wide range of technologies and clients. Supportive, friendly team environment with training and development opportunities. Weekly coffee mornings.
2nd Line Service Desk Engineer Ashford, Kent Up to 32k DOE Essential Requirement: Driving license for onsite client visits Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level? Would you enjoy a mixture of on-site client work and office-based tasks? Does hybrid working after probation sound appealing? Look no further! Join this established and leading Managed Service Provider (MSP). As a 2nd Line Service Desk Engineer. We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to work in a fast-paced, customer-focused setting. You will encounter a variety of technologies, including: Microsoft 365 SharePoint Intune Active Directory Networking This role will allow you to continuously expand your skill set. What We Are Looking For: Excellent technical and communication skills Strong customer service skills with a can-do attitude Ability to work calmly and patiently under pressure Previous experience in a service desk role (service provider or corporate environment) Proven abilities in IT support and installation Working knowledge of: Microsoft Desktop & Office Systems Microsoft 365 and SharePoint troubleshooting Intune and endpoint management Active Directory Security and Administration TCP/IP, DNS, DHCP Hardware support and more! They value your professional growth and provide extensive training opportunities. Their engineers are currently benefiting from courses and exams covering topics like: MS 365 Admin Windows Server Hybrid Administrator Associate (including exams like AZ-800 and AZ-801) Azure Fundamentals And much more! If you're ready to take on new challenges, broaden your expertise, and work with a supportive team that values education and training, then we want to hear from you! Note: The list of training opportunities is subject to change as they continually adapt to industry trends. Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
01/12/2025
Full time
2nd Line Service Desk Engineer Ashford, Kent Up to 32k DOE Essential Requirement: Driving license for onsite client visits Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level? Would you enjoy a mixture of on-site client work and office-based tasks? Does hybrid working after probation sound appealing? Look no further! Join this established and leading Managed Service Provider (MSP). As a 2nd Line Service Desk Engineer. We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to work in a fast-paced, customer-focused setting. You will encounter a variety of technologies, including: Microsoft 365 SharePoint Intune Active Directory Networking This role will allow you to continuously expand your skill set. What We Are Looking For: Excellent technical and communication skills Strong customer service skills with a can-do attitude Ability to work calmly and patiently under pressure Previous experience in a service desk role (service provider or corporate environment) Proven abilities in IT support and installation Working knowledge of: Microsoft Desktop & Office Systems Microsoft 365 and SharePoint troubleshooting Intune and endpoint management Active Directory Security and Administration TCP/IP, DNS, DHCP Hardware support and more! They value your professional growth and provide extensive training opportunities. Their engineers are currently benefiting from courses and exams covering topics like: MS 365 Admin Windows Server Hybrid Administrator Associate (including exams like AZ-800 and AZ-801) Azure Fundamentals And much more! If you're ready to take on new challenges, broaden your expertise, and work with a supportive team that values education and training, then we want to hear from you! Note: The list of training opportunities is subject to change as they continually adapt to industry trends. Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
Get Staffed Online Recruitment Limited
Richmond, Yorkshire
IT Service Engineer Location: Surrey/London - Home-Based with Travel to Customer Sites Salary: £27 - £29,000 per annum (depending on experience) Employment Type: Full-Time Join our client as an IT Service Engineer - Home Based Opportunity with Great Benefits! Are you passionate about technology and delivering outstanding customer service? As an IT Service Engineer, you'll be at the forefront of solving technical queries while working in a dynamic, remote environment. You ll gain exposure to the full IT landscape, not just a narrow subset of technology, making this a perfect opportunity for anyone who thrives on learning the latest technologies and making an impact. Why You ll Love This Role: Work from Home: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You ll also have the opportunity to visit customer sites, adding variety to your routine. Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exams incentive scheme, so you ll be continually enhancing your knowledge and career. Comprehensive Health & Wellness Package: Benefit from private medical insurance and their Employee Assistance Programme to support your well-being. Annual Leave: You ll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday! After completing one year of service, you ll accrue an additional day of annual leave for each year! Tech Perks: You ll be provided with all the necessary IT equipment and a company mobile phone, ensuring you re set up for success. Financial Security: Their company pension scheme will help you plan for the future. What You ll Do Be the first point of contact for technical queries via phone, email, and the ITSM tool. Manage and progress tickets, ensuring clear and consistent communication with clients. Create and maintain process documentation Work closely with 2nd and 3rd Line teams to deliver timely solutions. Receive and set up new hardware to customer specifications. Visit customer sites to install and configure hardware as required and to provide face-to-face support. Create detailed, customer-specific hardware build guides to support deployments. Stay ahead of emerging technologies to deliver the best service. What They re Looking For: A background in Managed Service Providers (MSP) or B2B environments. Experience with Office 365, Azure/Entra, Windows 11, macOS, and iOS. A proactive problem solver who is self-motivated and adaptable. Excellent communication skills with a passion for delivering first-class service. Strong organisational skills and effective time management to handle multiple priorities and deadlines. Travel Requirements: Due to the locations of our customer sites, applicants must: Hold a full, valid UK driving licence and have access to a car for site visits, and Be able to travel reliably via public transport to London, Surrey and other areas of the UK. Please note: These requirements are essential for the role. Ready to Join? If you re excited about advancing your career while enjoying great benefits and a flexible working environment, they d love to hear from you. How to Apply Join our client in delivering top-tier IT services and be part of a team that values innovation, collaboration, and professional growth. If you are a driven and experienced IT Service ngineer looking for a new challenge, they would love to hear from you. Apply now through the company's dedicated recruitment portal and take your career to the next level!
01/12/2025
Full time
IT Service Engineer Location: Surrey/London - Home-Based with Travel to Customer Sites Salary: £27 - £29,000 per annum (depending on experience) Employment Type: Full-Time Join our client as an IT Service Engineer - Home Based Opportunity with Great Benefits! Are you passionate about technology and delivering outstanding customer service? As an IT Service Engineer, you'll be at the forefront of solving technical queries while working in a dynamic, remote environment. You ll gain exposure to the full IT landscape, not just a narrow subset of technology, making this a perfect opportunity for anyone who thrives on learning the latest technologies and making an impact. Why You ll Love This Role: Work from Home: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You ll also have the opportunity to visit customer sites, adding variety to your routine. Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exams incentive scheme, so you ll be continually enhancing your knowledge and career. Comprehensive Health & Wellness Package: Benefit from private medical insurance and their Employee Assistance Programme to support your well-being. Annual Leave: You ll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday! After completing one year of service, you ll accrue an additional day of annual leave for each year! Tech Perks: You ll be provided with all the necessary IT equipment and a company mobile phone, ensuring you re set up for success. Financial Security: Their company pension scheme will help you plan for the future. What You ll Do Be the first point of contact for technical queries via phone, email, and the ITSM tool. Manage and progress tickets, ensuring clear and consistent communication with clients. Create and maintain process documentation Work closely with 2nd and 3rd Line teams to deliver timely solutions. Receive and set up new hardware to customer specifications. Visit customer sites to install and configure hardware as required and to provide face-to-face support. Create detailed, customer-specific hardware build guides to support deployments. Stay ahead of emerging technologies to deliver the best service. What They re Looking For: A background in Managed Service Providers (MSP) or B2B environments. Experience with Office 365, Azure/Entra, Windows 11, macOS, and iOS. A proactive problem solver who is self-motivated and adaptable. Excellent communication skills with a passion for delivering first-class service. Strong organisational skills and effective time management to handle multiple priorities and deadlines. Travel Requirements: Due to the locations of our customer sites, applicants must: Hold a full, valid UK driving licence and have access to a car for site visits, and Be able to travel reliably via public transport to London, Surrey and other areas of the UK. Please note: These requirements are essential for the role. Ready to Join? If you re excited about advancing your career while enjoying great benefits and a flexible working environment, they d love to hear from you. How to Apply Join our client in delivering top-tier IT services and be part of a team that values innovation, collaboration, and professional growth. If you are a driven and experienced IT Service ngineer looking for a new challenge, they would love to hear from you. Apply now through the company's dedicated recruitment portal and take your career to the next level!
2nd Line IT Engineer Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You will act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. Tech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure. In this role, you ll be the point of contact for escalated technical issues, providing expert troubleshooting and resolution, while monitoring performance across hardware, software, network, and cloud environments. You ll manage priority (P1) incidents and communications when required, so strong communication skills are essential as you ll be working closely with internal teams and customers to deliver excellent service. You ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We re looking for someone with solid patching experience , you ll be responsible for patching systems and software within agreed timescales, maintaining system integrity and compliance. You ll also coordinate and implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour working week with an early and late shift pattern. Due to the nature of the work, candidates must hold active or previous SC Clearance , or be willing to obtain it if successful. For more info pls get in touch.
24/11/2025
Full time
2nd Line IT Engineer Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You will act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. Tech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure. In this role, you ll be the point of contact for escalated technical issues, providing expert troubleshooting and resolution, while monitoring performance across hardware, software, network, and cloud environments. You ll manage priority (P1) incidents and communications when required, so strong communication skills are essential as you ll be working closely with internal teams and customers to deliver excellent service. You ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We re looking for someone with solid patching experience , you ll be responsible for patching systems and software within agreed timescales, maintaining system integrity and compliance. You ll also coordinate and implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour working week with an early and late shift pattern. Due to the nature of the work, candidates must hold active or previous SC Clearance , or be willing to obtain it if successful. For more info pls get in touch.
2nd / 3rd Line Team Leader Up to 50,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you an experienced IT Team Leader with a strong 3rd line technical background? Do you have proven leadership experience within IT support or service delivery, ideally in an MSP environment? Would you like to work somewhere that values collaboration, quality service, and continual improvement? If so, this could be an excellent opportunity. The Role As 2nd / 3rd Line Team Leader, you will lead a skilled team of engineers, balancing hands-on technical work with people leadership. Around two-thirds of your time will be spent resolving complex technical issues across Microsoft, networking, cloud, and cybersecurity technologies and the remainder focused on mentoring, process improvement, and driving service excellence. You will be the go-to escalation point for your team, ensuring tickets are resolved efficiently, root causes are addressed, and knowledge is shared to build capability across the service desk. This role is ideal for someone who enjoys leading from the front solving technical challenges while inspiring others to deliver their best. What You Will Be Doing Lead and Inspire Manage, coach, and develop your engineers through regular 1-2-1s and ongoing feedback. Create a positive, collaborative team culture where everyone can thrive. Set clear goals, monitor performance, and drive continuous improvement. Be the Go-To Expert Provide hands-on support for complex 2nd and 3rd line escalations. Troubleshoot across servers, networks, cloud platforms, and security systems. Lead root cause analysis and ensure documentation and learning are shared across the team. Champion Service Excellence Identify opportunities to optimise, automate, and enhance service delivery. Maintain focus on SLAs, KPIs, and customer satisfaction. Deputise for the Service Delivery Manager when required and represent the team on client site visits. What We Are Looking For Proven leadership experience in IT support or service delivery, ideally within managed services or an MSP. Strong 3rd line technical background across Microsoft infrastructure, networking, cloud, and cybersecurity. Calm, structured approach to troubleshooting and escalation management. Excellent communicator with strong stakeholder management skills. Experience working to SLAs, KPIs, and driving service improvements. Certifications such as Microsoft, Cisco, or ITIL would be beneficial, but not essential. Technical Toolkit Microsoft: Windows OS, Office 365, Active Directory, Server OS, VMware / Hyper-V. Networking & Security: TCP/IP, DNS, DHCP, VPNs, routers, switches, firewalls (WatchGuard ideal). Cloud & Cybersecurity: backup, antivirus, email security solutions. Strong understanding of ITIL principles and service management tools. Why Join? You will be joining a progressive MSP that invests in its people, encourages professional growth, and values service excellence. This is a genuine opportunity to combine hands-on technical depth with leadership responsibility shaping how the service desk operates while continuing to grow your own skills and experience. Interested? Apply today or get in touch for a confidential chat we would love to tell you more about the team and the opportunity.
24/11/2025
Full time
2nd / 3rd Line Team Leader Up to 50,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you an experienced IT Team Leader with a strong 3rd line technical background? Do you have proven leadership experience within IT support or service delivery, ideally in an MSP environment? Would you like to work somewhere that values collaboration, quality service, and continual improvement? If so, this could be an excellent opportunity. The Role As 2nd / 3rd Line Team Leader, you will lead a skilled team of engineers, balancing hands-on technical work with people leadership. Around two-thirds of your time will be spent resolving complex technical issues across Microsoft, networking, cloud, and cybersecurity technologies and the remainder focused on mentoring, process improvement, and driving service excellence. You will be the go-to escalation point for your team, ensuring tickets are resolved efficiently, root causes are addressed, and knowledge is shared to build capability across the service desk. This role is ideal for someone who enjoys leading from the front solving technical challenges while inspiring others to deliver their best. What You Will Be Doing Lead and Inspire Manage, coach, and develop your engineers through regular 1-2-1s and ongoing feedback. Create a positive, collaborative team culture where everyone can thrive. Set clear goals, monitor performance, and drive continuous improvement. Be the Go-To Expert Provide hands-on support for complex 2nd and 3rd line escalations. Troubleshoot across servers, networks, cloud platforms, and security systems. Lead root cause analysis and ensure documentation and learning are shared across the team. Champion Service Excellence Identify opportunities to optimise, automate, and enhance service delivery. Maintain focus on SLAs, KPIs, and customer satisfaction. Deputise for the Service Delivery Manager when required and represent the team on client site visits. What We Are Looking For Proven leadership experience in IT support or service delivery, ideally within managed services or an MSP. Strong 3rd line technical background across Microsoft infrastructure, networking, cloud, and cybersecurity. Calm, structured approach to troubleshooting and escalation management. Excellent communicator with strong stakeholder management skills. Experience working to SLAs, KPIs, and driving service improvements. Certifications such as Microsoft, Cisco, or ITIL would be beneficial, but not essential. Technical Toolkit Microsoft: Windows OS, Office 365, Active Directory, Server OS, VMware / Hyper-V. Networking & Security: TCP/IP, DNS, DHCP, VPNs, routers, switches, firewalls (WatchGuard ideal). Cloud & Cybersecurity: backup, antivirus, email security solutions. Strong understanding of ITIL principles and service management tools. Why Join? You will be joining a progressive MSP that invests in its people, encourages professional growth, and values service excellence. This is a genuine opportunity to combine hands-on technical depth with leadership responsibility shaping how the service desk operates while continuing to grow your own skills and experience. Interested? Apply today or get in touch for a confidential chat we would love to tell you more about the team and the opportunity.
Field / 2nd Line Support Engineer Job Specification SPONSORSHIP IS NOT AVAILABLE AT THIS OR ANY TIME IN THE FUTURE Driving Licence required Location: On-site and Remote (Field-based and Office-based as required) Salary Range: Competitive, based on experience Overview We are seeking a motivated and skilled Field/2nd Line Support Engineer to join the growing technical team at one of our most valued clients, an MSP/MSSP providing expert IT solutions to a diverse range of businesses across the UK. This role is a critical part of thier Service Desk function, bridging 1st Line Support and more complex technical escalations. The successful candidate will be responsible for delivering exceptional service to the companys' clients through on-site and remote support, troubleshooting, and delivering technical solutions in line with company values. Key Responsibilities Technical Support: Provide 2nd line support for incidents and service requests escalated from 1st line. Act as an escalation point for complex technical issues, ensuring timely resolution. Diagnose, troubleshoot, and resolve hardware and software issues on client endpoints, servers, and network devices. Collaborate with 3rd Line/Pre-sales engineers to escalate or resolve advanced technical issues when necessary. Field Support: Visit client sites to provide hands-on support, including installations, upgrades, and repairs of IT equipment. Conduct site surveys and audits to identify potential risks, issues, or opportunities for system improvements. Ensure all work completed on-site meets the client's expectations and aligns with quality standards. Client Service and Communication: Maintain a high level of customer satisfaction by providing clear, professional, and timely updates to clients. Liaise effectively with clients to gather information, understand their needs, and provide appropriate solutions. Deliver training or guidance to end-users on IT systems when required. Documentation and Processes: Ensure all incidents, service requests, and resolutions are logged accurately in the ticketing system. Document client environments, site visits, and changes made to infrastructure. Assist in maintaining and updating internal knowledge bases and documentation. Team Collaboration: Support the Service Desk Team Leader in ensuring SLAs are met. Mentor 1st Line Support Engineers to improve their technical skills and knowledge. Contribute to team projects and initiatives, including identifying areas for improvement in processes and technologies. Required Skills and Experience Technical Skills: Operating Systems: Strong knowledge of Server and Desktop operating systems (e.g., Windows 10/11, Windows Server 2016/2019/2022, MacOS). Networking: Good understanding of networking concepts such as DNS, DHCP, VLANs, VPNs, and firewalls. Cloud Platforms: Experience with Office 365 administration (Exchange Online, SharePoint, Teams, etc.) and Azure services. Hardware: Proficiency in diagnosing and repairing desktops, laptops, printers, and other IT peripherals. IT Security: Familiarity with cybersecurity best practices, antivirus solutions, and basic incident response. Experience with ticketing systems and remote monitoring and management (RMM) tools. Soft Skills: Excellent troubleshooting and problem-solving skills. Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Exceptional time management and organisational skills, with the ability to prioritise workload effectively. Customer-focused mindset with a passion for delivering outstanding service. Experience: Minimum of 2 years of experience in a 2nd Line Support or similar IT role, in an MSP environment. Proven experience supporting both on-premises and cloud-based IT infrastructure. Certifications (Desirable): Microsoft 365 Certified: Modern Desktop Administrator Associate or Azure Administrator Associate Other Requirements Full UK Driving Licence: This role requires regular travel to client sites, so a valid driving licence is essential. Flexibility: Willingness to occasionally work outside regular office hours to accommodate client needs or complete urgent projects. What's on Offer Competitive salary and benefits package. Opportunities for career progression and ongoing professional development. A supportive, collaborative team environment. Exposure to a wide range of technologies and industries. About The Company My client is a UK-based MSP/MSSP, dedicated to providing exceptional IT solutions and services to businesses of all sizes. Their core values revolve around innovation, collaboration, and delivering reliable, secure solutions to clients. They value their team and are committed to fostering growth and success for every employee.
24/11/2025
Full time
Field / 2nd Line Support Engineer Job Specification SPONSORSHIP IS NOT AVAILABLE AT THIS OR ANY TIME IN THE FUTURE Driving Licence required Location: On-site and Remote (Field-based and Office-based as required) Salary Range: Competitive, based on experience Overview We are seeking a motivated and skilled Field/2nd Line Support Engineer to join the growing technical team at one of our most valued clients, an MSP/MSSP providing expert IT solutions to a diverse range of businesses across the UK. This role is a critical part of thier Service Desk function, bridging 1st Line Support and more complex technical escalations. The successful candidate will be responsible for delivering exceptional service to the companys' clients through on-site and remote support, troubleshooting, and delivering technical solutions in line with company values. Key Responsibilities Technical Support: Provide 2nd line support for incidents and service requests escalated from 1st line. Act as an escalation point for complex technical issues, ensuring timely resolution. Diagnose, troubleshoot, and resolve hardware and software issues on client endpoints, servers, and network devices. Collaborate with 3rd Line/Pre-sales engineers to escalate or resolve advanced technical issues when necessary. Field Support: Visit client sites to provide hands-on support, including installations, upgrades, and repairs of IT equipment. Conduct site surveys and audits to identify potential risks, issues, or opportunities for system improvements. Ensure all work completed on-site meets the client's expectations and aligns with quality standards. Client Service and Communication: Maintain a high level of customer satisfaction by providing clear, professional, and timely updates to clients. Liaise effectively with clients to gather information, understand their needs, and provide appropriate solutions. Deliver training or guidance to end-users on IT systems when required. Documentation and Processes: Ensure all incidents, service requests, and resolutions are logged accurately in the ticketing system. Document client environments, site visits, and changes made to infrastructure. Assist in maintaining and updating internal knowledge bases and documentation. Team Collaboration: Support the Service Desk Team Leader in ensuring SLAs are met. Mentor 1st Line Support Engineers to improve their technical skills and knowledge. Contribute to team projects and initiatives, including identifying areas for improvement in processes and technologies. Required Skills and Experience Technical Skills: Operating Systems: Strong knowledge of Server and Desktop operating systems (e.g., Windows 10/11, Windows Server 2016/2019/2022, MacOS). Networking: Good understanding of networking concepts such as DNS, DHCP, VLANs, VPNs, and firewalls. Cloud Platforms: Experience with Office 365 administration (Exchange Online, SharePoint, Teams, etc.) and Azure services. Hardware: Proficiency in diagnosing and repairing desktops, laptops, printers, and other IT peripherals. IT Security: Familiarity with cybersecurity best practices, antivirus solutions, and basic incident response. Experience with ticketing systems and remote monitoring and management (RMM) tools. Soft Skills: Excellent troubleshooting and problem-solving skills. Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Exceptional time management and organisational skills, with the ability to prioritise workload effectively. Customer-focused mindset with a passion for delivering outstanding service. Experience: Minimum of 2 years of experience in a 2nd Line Support or similar IT role, in an MSP environment. Proven experience supporting both on-premises and cloud-based IT infrastructure. Certifications (Desirable): Microsoft 365 Certified: Modern Desktop Administrator Associate or Azure Administrator Associate Other Requirements Full UK Driving Licence: This role requires regular travel to client sites, so a valid driving licence is essential. Flexibility: Willingness to occasionally work outside regular office hours to accommodate client needs or complete urgent projects. What's on Offer Competitive salary and benefits package. Opportunities for career progression and ongoing professional development. A supportive, collaborative team environment. Exposure to a wide range of technologies and industries. About The Company My client is a UK-based MSP/MSSP, dedicated to providing exceptional IT solutions and services to businesses of all sizes. Their core values revolve around innovation, collaboration, and delivering reliable, secure solutions to clients. They value their team and are committed to fostering growth and success for every employee.
I have an amazing opportunity for a 2nd line support engineer to join a very well respected and successful MSP who are expanding. To be successful in this role you will have at least 2-3 years working within an MSP on the service desk and at least 12 months as a 2nd line engineer. You will have excellent customer service and telephone skills, demonstrable trouble shooting and diagnostic skills both hardware and software specifically (but not exclusively) with the following. Azure Office 365 network admin - routers, switches and access points Active Directory, DNS, DHCP and Group Policy Managing Back ups Email security On offer is working with an amazing group of people, Hybrid Working, Private Medical, Profit Share and a salary of £30-35k.
21/11/2025
Full time
I have an amazing opportunity for a 2nd line support engineer to join a very well respected and successful MSP who are expanding. To be successful in this role you will have at least 2-3 years working within an MSP on the service desk and at least 12 months as a 2nd line engineer. You will have excellent customer service and telephone skills, demonstrable trouble shooting and diagnostic skills both hardware and software specifically (but not exclusively) with the following. Azure Office 365 network admin - routers, switches and access points Active Directory, DNS, DHCP and Group Policy Managing Back ups Email security On offer is working with an amazing group of people, Hybrid Working, Private Medical, Profit Share and a salary of £30-35k.
IT Service Engineer Location: Surrey/London - Home-Based with Travel to Customer Sites Salary: £27 - £29,000 per annum (depending on experience) Employment Type: Full-Time Join our client as an IT Service Engineer - Home Based Opportunity with Great Benefits! Are you passionate about technology and delivering outstanding customer service As an IT Service Engineer, you'll be at the forefront of solving technical queries while working in a dynamic, remote environment. You ll gain exposure to the full IT landscape, not just a narrow subset of technology, making this a perfect opportunity for anyone who thrives on learning the latest technologies and making an impact. Why You ll Love This Role: Work from Home: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You ll also have the opportunity to visit customer sites, adding variety to your routine. Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exams incentive scheme, so you ll be continually enhancing your knowledge and career. Comprehensive Health & Wellness Package: Benefit from private medical insurance and their Employee Assistance Programme to support your well-being. Annual Leave: You ll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday! After completing one year of service, you ll accrue an additional day of annual leave for each year! Tech Perks: You ll be provided with all the necessary IT equipment and a company mobile phone, ensuring you re set up for success. Financial Security: Their company pension scheme will help you plan for the future. What You ll Do Be the first point of contact for technical queries via phone, email, and the ITSM tool. Manage and progress tickets, ensuring clear and consistent communication with clients. Create and maintain process documentation Work closely with 2nd and 3rd Line teams to deliver timely solutions. Receive and set up new hardware to customer specifications. Visit customer sites to install and configure hardware as required and to provide face-to-face support. Create detailed, customer-specific hardware build guides to support deployments. Stay ahead of emerging technologies to deliver the best service. What They re Looking For: A background in Managed Service Providers (MSP) or B2B environments. Experience with Office 365, Azure/Entra, Windows 11, macOS, and iOS. A proactive problem solver who is self-motivated and adaptable. Excellent communication skills with a passion for delivering first-class service. Strong organisational skills and effective time management to handle multiple priorities and deadlines. Travel Requirements: Due to the locations of our customer sites, applicants must: Hold a full, valid UK driving licence and have access to a car for site visits, and Be able to travel reliably via public transport to London, Surrey and other areas of the UK. Please note: These requirements are essential for the role. Ready to Join If you re excited about advancing your career while enjoying great benefits and a flexible working environment, they d love to hear from you. How to Apply Join our client in delivering top-tier IT services and be part of a team that values innovation, collaboration, and professional growth. If you are a driven and experienced IT Service ngineer looking for a new challenge, they would love to hear from you. Apply now through the company's dedicated recruitment portal and take your career to the next level!
20/11/2025
Full time
IT Service Engineer Location: Surrey/London - Home-Based with Travel to Customer Sites Salary: £27 - £29,000 per annum (depending on experience) Employment Type: Full-Time Join our client as an IT Service Engineer - Home Based Opportunity with Great Benefits! Are you passionate about technology and delivering outstanding customer service As an IT Service Engineer, you'll be at the forefront of solving technical queries while working in a dynamic, remote environment. You ll gain exposure to the full IT landscape, not just a narrow subset of technology, making this a perfect opportunity for anyone who thrives on learning the latest technologies and making an impact. Why You ll Love This Role: Work from Home: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You ll also have the opportunity to visit customer sites, adding variety to your routine. Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exams incentive scheme, so you ll be continually enhancing your knowledge and career. Comprehensive Health & Wellness Package: Benefit from private medical insurance and their Employee Assistance Programme to support your well-being. Annual Leave: You ll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday! After completing one year of service, you ll accrue an additional day of annual leave for each year! Tech Perks: You ll be provided with all the necessary IT equipment and a company mobile phone, ensuring you re set up for success. Financial Security: Their company pension scheme will help you plan for the future. What You ll Do Be the first point of contact for technical queries via phone, email, and the ITSM tool. Manage and progress tickets, ensuring clear and consistent communication with clients. Create and maintain process documentation Work closely with 2nd and 3rd Line teams to deliver timely solutions. Receive and set up new hardware to customer specifications. Visit customer sites to install and configure hardware as required and to provide face-to-face support. Create detailed, customer-specific hardware build guides to support deployments. Stay ahead of emerging technologies to deliver the best service. What They re Looking For: A background in Managed Service Providers (MSP) or B2B environments. Experience with Office 365, Azure/Entra, Windows 11, macOS, and iOS. A proactive problem solver who is self-motivated and adaptable. Excellent communication skills with a passion for delivering first-class service. Strong organisational skills and effective time management to handle multiple priorities and deadlines. Travel Requirements: Due to the locations of our customer sites, applicants must: Hold a full, valid UK driving licence and have access to a car for site visits, and Be able to travel reliably via public transport to London, Surrey and other areas of the UK. Please note: These requirements are essential for the role. Ready to Join If you re excited about advancing your career while enjoying great benefits and a flexible working environment, they d love to hear from you. How to Apply Join our client in delivering top-tier IT services and be part of a team that values innovation, collaboration, and professional growth. If you are a driven and experienced IT Service ngineer looking for a new challenge, they would love to hear from you. Apply now through the company's dedicated recruitment portal and take your career to the next level!
2nd Line Support Engineer My client is expanding and is seeking a proactive, technically strong 2nd Line Support Engineer to join their growing team. If you thrive in a fast-paced MSP environment, enjoy tackling complex technical challenges, and want exposure to a wide range of modern technologies, this role will suit you perfectly. You ll act as a key escalation point for technical issues across Microsoft 365, Azure, Windows Server, networking and endpoint management. You ll work extensively with their RMM platform and cybersecurity tooling including SentinelOne, Huntress and backup solutions-so a strong focus on security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery. What You ll Be Doing Providing 2nd line remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing issues through to full resolution Monitoring, managing and remediating systems using RMM tools Troubleshooting issues across Microsoft 365, Azure AD, Windows Server and endpoint devices Supporting endpoint security, EDR platforms (SentinelOne, Huntress) and backup solutions Assisting with deployments, migrations and infrastructure upgrades Escalating complex issues to senior engineers or vendors where appropriate Maintaining accurate technical documentation and communicating clearly with clients Contributing to process improvements and best-practice initiatives What You ll Bring Essential: 3 4+ years experience in an MSP or multi-client IT support environment Strong knowledge of Microsoft 365, Intune and Azure AD Solid understanding of Windows Server, Active Directory and Group Policy Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP) Strong troubleshooting ability with a see it through mindset Excellent communication and customer-service skills Full UK driving licence and willingness to travel Desirable: Experience with RMM and PSA tools Hands-on experience with SentinelOne, Huntress or similar EDR/security platforms Experience supporting image-based, file-level and/or cloud backups Understanding of Cyber Essentials and security best practice Certifications such as CompTIA Network+, Microsoft 365 Fundamentals or similar Who You Are You ll be a great fit if you re client-focused, pragmatic and genuinely passionate about technology. My client values integrity, reliability and innovation. The team is collaborative and supportive, and they re looking for someone who remains calm under pressure, has a methodical approach to problem-solving, and brings a good sense of humour to the job. Benefits: Remote Working Bonus 24 days holiday + Bank Holidays + Christmas Shut Down Interested? Click Apply Now! 2nd Line Support Engineer
18/11/2025
Full time
2nd Line Support Engineer My client is expanding and is seeking a proactive, technically strong 2nd Line Support Engineer to join their growing team. If you thrive in a fast-paced MSP environment, enjoy tackling complex technical challenges, and want exposure to a wide range of modern technologies, this role will suit you perfectly. You ll act as a key escalation point for technical issues across Microsoft 365, Azure, Windows Server, networking and endpoint management. You ll work extensively with their RMM platform and cybersecurity tooling including SentinelOne, Huntress and backup solutions-so a strong focus on security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery. What You ll Be Doing Providing 2nd line remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing issues through to full resolution Monitoring, managing and remediating systems using RMM tools Troubleshooting issues across Microsoft 365, Azure AD, Windows Server and endpoint devices Supporting endpoint security, EDR platforms (SentinelOne, Huntress) and backup solutions Assisting with deployments, migrations and infrastructure upgrades Escalating complex issues to senior engineers or vendors where appropriate Maintaining accurate technical documentation and communicating clearly with clients Contributing to process improvements and best-practice initiatives What You ll Bring Essential: 3 4+ years experience in an MSP or multi-client IT support environment Strong knowledge of Microsoft 365, Intune and Azure AD Solid understanding of Windows Server, Active Directory and Group Policy Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP) Strong troubleshooting ability with a see it through mindset Excellent communication and customer-service skills Full UK driving licence and willingness to travel Desirable: Experience with RMM and PSA tools Hands-on experience with SentinelOne, Huntress or similar EDR/security platforms Experience supporting image-based, file-level and/or cloud backups Understanding of Cyber Essentials and security best practice Certifications such as CompTIA Network+, Microsoft 365 Fundamentals or similar Who You Are You ll be a great fit if you re client-focused, pragmatic and genuinely passionate about technology. My client values integrity, reliability and innovation. The team is collaborative and supportive, and they re looking for someone who remains calm under pressure, has a methodical approach to problem-solving, and brings a good sense of humour to the job. Benefits: Remote Working Bonus 24 days holiday + Bank Holidays + Christmas Shut Down Interested? Click Apply Now! 2nd Line Support Engineer
3rd Line IT Support Desk Engineer Permanent Central London Office Based 45k - 50k + Training + Benfits My client is a award winning MSP based in Central London who are recruiting a 3rd Line IT Support Desk Engineer to join its Highly Accredited UK Help Desk operations. Overall, the Help Desk consists of 30 Engineers, of which 9 are based in the Philippines. As a 3rd Line IT Support Desk Engineer, you will be reporting to the Service Desk Manager and work alongside other 3rd Line Senior Engineer and the Escalations Team Leader to ensure Critical (P1) and Priority (P2) service tickets are resolved for our clients. 3rd Line IT Support Desk Engineer Responsibilities: Troubleshoot a range of technical support tickets logged by clients on the following technologies: Microsoft 365 Azure VMware & Hyper V Administration and Troubleshooting of Windows Server 2016, 2019 Network troubleshooting that 2nd Line Engineers cannot resolve Supporting Firewalls and Switches related support tickets Using ConnectWise to log and respond to support tickets Identifying and escalating higher level issues to a Head of Service for guidance and steering Being a team player, delivering support in a friendly and positive manner "Steer the wheel" and provide guidance as required to 2nd Line Escalations Teams Work with the Service Desk Management Team to balance priorities and workload as required Ability to work with internal and external stakeholders on tickets leading up to their resolution Ability to work with 3rd parties as required for ticket resolution 3rd Line IT Support Desk Engineer Skills: Experience in a similar role as part of a support desk team Excellent interpersonal skills Calm and effective communicator Ability to prioritise own workload or as required by Service Desk Management Team Excellent verbal and written communication skills in English. 3rd Line IT Support Desk Engineer Qualifications: Good understanding of Microsoft Cloud technologies (Teams & Microsoft 365). Any Microsoft Cloud Certifications would be good to have. 3rd Line IT Support Desk Engineer Experience: Relevant experience of 3 to 5 Years in a similar role (preference given to candidates with UK MSP experience) Working Experience with ITSM tools like ConnectWise, BrightGauge, SmileBack, ITBoost, and NinjaOne. Exams towards certifications relevant for your role fully paid for! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
18/11/2025
Full time
3rd Line IT Support Desk Engineer Permanent Central London Office Based 45k - 50k + Training + Benfits My client is a award winning MSP based in Central London who are recruiting a 3rd Line IT Support Desk Engineer to join its Highly Accredited UK Help Desk operations. Overall, the Help Desk consists of 30 Engineers, of which 9 are based in the Philippines. As a 3rd Line IT Support Desk Engineer, you will be reporting to the Service Desk Manager and work alongside other 3rd Line Senior Engineer and the Escalations Team Leader to ensure Critical (P1) and Priority (P2) service tickets are resolved for our clients. 3rd Line IT Support Desk Engineer Responsibilities: Troubleshoot a range of technical support tickets logged by clients on the following technologies: Microsoft 365 Azure VMware & Hyper V Administration and Troubleshooting of Windows Server 2016, 2019 Network troubleshooting that 2nd Line Engineers cannot resolve Supporting Firewalls and Switches related support tickets Using ConnectWise to log and respond to support tickets Identifying and escalating higher level issues to a Head of Service for guidance and steering Being a team player, delivering support in a friendly and positive manner "Steer the wheel" and provide guidance as required to 2nd Line Escalations Teams Work with the Service Desk Management Team to balance priorities and workload as required Ability to work with internal and external stakeholders on tickets leading up to their resolution Ability to work with 3rd parties as required for ticket resolution 3rd Line IT Support Desk Engineer Skills: Experience in a similar role as part of a support desk team Excellent interpersonal skills Calm and effective communicator Ability to prioritise own workload or as required by Service Desk Management Team Excellent verbal and written communication skills in English. 3rd Line IT Support Desk Engineer Qualifications: Good understanding of Microsoft Cloud technologies (Teams & Microsoft 365). Any Microsoft Cloud Certifications would be good to have. 3rd Line IT Support Desk Engineer Experience: Relevant experience of 3 to 5 Years in a similar role (preference given to candidates with UK MSP experience) Working Experience with ITSM tools like ConnectWise, BrightGauge, SmileBack, ITBoost, and NinjaOne. Exams towards certifications relevant for your role fully paid for! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
