Are you an experienced Change Manager adept at leading Business Readiness in major transformation programmes? Do you have previous experience of delivering adoption framework for technological change specifically in relation to ERP or SaaS systems implementation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Readiness Change Manager to work as part of team in a customer focused company in the North-West. As a specialist provider of resource to the Property and Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of a modern digital environment within a company that is investing and developing within itself and its employees. The role is initially offered as a 3-month contract and inside of IR35. The purpose of your role will be to both plan and drive the delivery of change adoption and business readiness strategies as part of an ERP system implementation, ensuring the necessary technology, process and people changes are delivered to achieve business benefits. Ongoing responsibilities will include assisting in the definition of the change management strategy; leading on stakeholder engagement and the delivery of a targeted communications strategy; owning the stakeholder analysis matrix; design and implementing training strategy; developing transition plans in preparation for BAU; defining and managing readiness measure; and triaging post go live support issues. Must Have Previous commercial experience in Change Management, Business Readiness, and/or user adoption workstreams ERP (Microsoft, Oracle EBS, SAP, Netsuite, Epicor, etc) or Cloud/SaaS system transformation projects Familiarity with Change Management standards and tools covering planning and measurement, in addition to readiness Experience delivering successful adoption frameworks Excellent communication strategy and management skills. Highly Desirable Change Management certification (APMG, ACMP/CCMP, Prosci AKDAR, APMG, CMI, etc) Experienced of Electronic Document and Record Management projects (EDRMS), Nice to Have Service Design, Business Transformation Programme Presentation skills Other relevant certification (such as PRINCE2, PMP, APMG, MSP, BCS Business Analysis, etc). As an individual you will have excellent communication skills both verbally and written. You will be exceedingly organised, and detail orientated, with the ability to hit deadlines. This role is hybrid with two days week spent in the office in Manchester, and is offered on a 3-month contract basis, inside of IR35/umbrella. If this role describes you then please apply without delay for the opportunity to continue your consultancy career with a friendly, driven, and customer focused organisation. Apply now for immediate consideration for defined interview slots. Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
10/12/2025
Contractor
Are you an experienced Change Manager adept at leading Business Readiness in major transformation programmes? Do you have previous experience of delivering adoption framework for technological change specifically in relation to ERP or SaaS systems implementation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Readiness Change Manager to work as part of team in a customer focused company in the North-West. As a specialist provider of resource to the Property and Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of a modern digital environment within a company that is investing and developing within itself and its employees. The role is initially offered as a 3-month contract and inside of IR35. The purpose of your role will be to both plan and drive the delivery of change adoption and business readiness strategies as part of an ERP system implementation, ensuring the necessary technology, process and people changes are delivered to achieve business benefits. Ongoing responsibilities will include assisting in the definition of the change management strategy; leading on stakeholder engagement and the delivery of a targeted communications strategy; owning the stakeholder analysis matrix; design and implementing training strategy; developing transition plans in preparation for BAU; defining and managing readiness measure; and triaging post go live support issues. Must Have Previous commercial experience in Change Management, Business Readiness, and/or user adoption workstreams ERP (Microsoft, Oracle EBS, SAP, Netsuite, Epicor, etc) or Cloud/SaaS system transformation projects Familiarity with Change Management standards and tools covering planning and measurement, in addition to readiness Experience delivering successful adoption frameworks Excellent communication strategy and management skills. Highly Desirable Change Management certification (APMG, ACMP/CCMP, Prosci AKDAR, APMG, CMI, etc) Experienced of Electronic Document and Record Management projects (EDRMS), Nice to Have Service Design, Business Transformation Programme Presentation skills Other relevant certification (such as PRINCE2, PMP, APMG, MSP, BCS Business Analysis, etc). As an individual you will have excellent communication skills both verbally and written. You will be exceedingly organised, and detail orientated, with the ability to hit deadlines. This role is hybrid with two days week spent in the office in Manchester, and is offered on a 3-month contract basis, inside of IR35/umbrella. If this role describes you then please apply without delay for the opportunity to continue your consultancy career with a friendly, driven, and customer focused organisation. Apply now for immediate consideration for defined interview slots. Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Head of Software Engineering - Milton Keynes - Hybrid (2x per week in office) - 100K + Bonus + 25 Days Holiday + 2 Wellbeing Days + Private Healthcare We are looking for a highly motivated Head of Software Development to join an award winning software consultancy who work within both the public and private sectors with the head office in Milton Keynes. They technical team is comprised of over 40 individuals including Developers, Software Testers, Product owners and Project Managers. This exciting opportunity will suit a talented Head of Software Engineering who is looking to inspire a team of 20 and spearhead the software engineering team. They employ over 100 people, turning over north of 25 million. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The Head of Software Engineering will also be given the chance to be involved in all aspects of the project process from conception through to completion and launch. The environment is relaxed yet professional, gone are the days of a corporate rigid structure. The position is primarily remote with the technical team being based across the UK. A fortnightly 'get together' is encouraged. Head of Software Engineering Responsibilities and Tech Stack: Lead, mentor, and develop engineering managers and technical leads across multiple product development teams Build and maintain a strong engineering culture focused on quality, innovation, continuous improvement, and customer-centricity Lead the evolution of the cloud operations team into a product-aligned Site Reliability Engineering function Champion the adoption of Infrastructure as Code practices across all environments and further uses AI technologies to automate provisioning and self healing platform services Partner closely with Product Management teams, CTO, and business stakeholders to align engineering delivery with business priorities Provide technical vision and architectural guidance for the migration from on-premise and hosted solutions to true multi-tenant SaaS delivery models Oversee the technical strategy for migrating existing customers to new products and platforms working in alignment with our AI development teams Technical Environment: Cloud Platforms: Multi-cloud environment (Microsoft Azure, AWS and GCP) Languages: C#, Go, JavaScript Development Practices: AI and Agile methodologies, CI/CD, Infrastructure as Code Quality Assurance: Mix of in-house and outsourced QA resources Operations: Transitioning to SRE model with IaC and product-aligned support We are not expecting the Head of Software Engineering to be an expert in all the technologies above, just a strong basis knowledge and passion to inspire! You will be an enthusiastic Head of Software Engineering, a natural leader, have fantastic communication skills and a desire to create amazing products. The successful Head of Software Engineering should have strong problem solving abilities, organisational skills and the ability to work as part of a team. We are interviewing currently so apply now for immediate consideration for the Head of Software Engineering position or contact George Harvey at ITSS Recruitment for further information.
02/12/2025
Full time
Head of Software Engineering - Milton Keynes - Hybrid (2x per week in office) - 100K + Bonus + 25 Days Holiday + 2 Wellbeing Days + Private Healthcare We are looking for a highly motivated Head of Software Development to join an award winning software consultancy who work within both the public and private sectors with the head office in Milton Keynes. They technical team is comprised of over 40 individuals including Developers, Software Testers, Product owners and Project Managers. This exciting opportunity will suit a talented Head of Software Engineering who is looking to inspire a team of 20 and spearhead the software engineering team. They employ over 100 people, turning over north of 25 million. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The Head of Software Engineering will also be given the chance to be involved in all aspects of the project process from conception through to completion and launch. The environment is relaxed yet professional, gone are the days of a corporate rigid structure. The position is primarily remote with the technical team being based across the UK. A fortnightly 'get together' is encouraged. Head of Software Engineering Responsibilities and Tech Stack: Lead, mentor, and develop engineering managers and technical leads across multiple product development teams Build and maintain a strong engineering culture focused on quality, innovation, continuous improvement, and customer-centricity Lead the evolution of the cloud operations team into a product-aligned Site Reliability Engineering function Champion the adoption of Infrastructure as Code practices across all environments and further uses AI technologies to automate provisioning and self healing platform services Partner closely with Product Management teams, CTO, and business stakeholders to align engineering delivery with business priorities Provide technical vision and architectural guidance for the migration from on-premise and hosted solutions to true multi-tenant SaaS delivery models Oversee the technical strategy for migrating existing customers to new products and platforms working in alignment with our AI development teams Technical Environment: Cloud Platforms: Multi-cloud environment (Microsoft Azure, AWS and GCP) Languages: C#, Go, JavaScript Development Practices: AI and Agile methodologies, CI/CD, Infrastructure as Code Quality Assurance: Mix of in-house and outsourced QA resources Operations: Transitioning to SRE model with IaC and product-aligned support We are not expecting the Head of Software Engineering to be an expert in all the technologies above, just a strong basis knowledge and passion to inspire! You will be an enthusiastic Head of Software Engineering, a natural leader, have fantastic communication skills and a desire to create amazing products. The successful Head of Software Engineering should have strong problem solving abilities, organisational skills and the ability to work as part of a team. We are interviewing currently so apply now for immediate consideration for the Head of Software Engineering position or contact George Harvey at ITSS Recruitment for further information.
Overall Role Purpose To work with a Senior Product Manager to continually improve The client's digital proposition, which could include product ownership of the newly introduced 'My The client' platform and commercial B2B API portal. 'My The client' enables The client passengers to have a single login which is used to access bookings and self-serve their The client Rewards account (loyalty programme); both on The (url removed) and our mobile application. The focus of this product roadmap is to increase revenue generation, foster loyalty and improve user experience. Primary Focus of the Role We expect the successful candidate to: Input into and support The client's Digital Strategy. Manage 2-3 Product Backlogs that are aligned with and are prioritised to deliver on The client's Digital Strategy. Lead Delivery Teams (including Delivery Managers, Designers, Developers, Business Analysts and Testers) as they deliver a prioritised backlog, whilst also, continually working with the team to optimise that delivery process. Deliver innovative digital experiences to a global audience to improve conversion, revenue and third-party developers using the commercial B2B API portal. Communicate with and influence 3rd Party Stakeholders and the wider The client business to maintain strategic alignment of the products being developed. Grade Factors Functional Expertise Demonstrates strong expertise in Agile methodologies and the delivery of digital products in fast-paced environments. Possesses hands-on experience with My Account capabilities, including Customer Identity and Access Management (CIAM). Understands web technologies and how they can be applied to enhance both business outcomes and customer experiences. Applies knowledge of APIs and web platforms to deliver seamless, integrated digital experiences. Has a deep understanding of customer experience principles and how to translate them into product features. Familiar with a broad range of digital concepts including SEO, analytics, content strategy, digital marketing, personalisation, usability, and compliance. Maintains a strong interest in emerging digital trends and technologies, applying relevant innovations to product development. Problem Solving Operates with calm and confidence in dynamic environments, adapting priorities while maintaining focus on the Product Vision. Balances pragmatism with innovation to solve complex business challenges without compromising long-term goals. Challenges the status quo to identify new, cost-effective, and scalable solutions. Uses data and insights to inform decision-making and drive continuous product improvement. Nature & Area of Impact Delivers high-quality digital experiences that enhance The client's reputation and positively impact millions of global passengers annually. Contributes directly to The client's strategic objectives through the delivery of impactful digital products. Personal Skills Possesses excellent interpersonal and communication skills, with the ability to influence and collaborate across all levels of the organisation and with external partners. Works effectively in cross-functional teams, fostering a collaborative and inclusive culture. Balances quality and speed of delivery, demonstrating sound judgment under pressure. Brings a flexible, decisive, and creative mindset to problem-solving and product leadership. Qualifications and Experience Qualifications Educated to degree level or equivalent work experience Additional certifications as a Product Manager, Product Owner, Scrum Master or other digitally relevant roles would be an advantage Experience A strong background (minimum of 5 years) in a digital, customer-facing, environment. A minimum of 3 years as a Product Owner. Experience in loyalty, my account or post purchase is an advantage. Experience in Salesforce SaaS Applications is an advantage. API product experience will be a further advantage. Demonstrable experience of working with Agile teams. Practical experience with Agile tools such as Azure Devops or JIRA/Confluence. Technical expertise A thorough understanding of how to develop a digital platform. An understanding of delivering responsive design, SEO, web analytics, APIs, digital CMS and use of associated publishing tools. Thorough understanding of API development along with demonstrable experience of launching and maintaining B2B portals. Good working knowledge of web standards, user experience design, accessibility and responsive web design Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
29/11/2025
Full time
Overall Role Purpose To work with a Senior Product Manager to continually improve The client's digital proposition, which could include product ownership of the newly introduced 'My The client' platform and commercial B2B API portal. 'My The client' enables The client passengers to have a single login which is used to access bookings and self-serve their The client Rewards account (loyalty programme); both on The (url removed) and our mobile application. The focus of this product roadmap is to increase revenue generation, foster loyalty and improve user experience. Primary Focus of the Role We expect the successful candidate to: Input into and support The client's Digital Strategy. Manage 2-3 Product Backlogs that are aligned with and are prioritised to deliver on The client's Digital Strategy. Lead Delivery Teams (including Delivery Managers, Designers, Developers, Business Analysts and Testers) as they deliver a prioritised backlog, whilst also, continually working with the team to optimise that delivery process. Deliver innovative digital experiences to a global audience to improve conversion, revenue and third-party developers using the commercial B2B API portal. Communicate with and influence 3rd Party Stakeholders and the wider The client business to maintain strategic alignment of the products being developed. Grade Factors Functional Expertise Demonstrates strong expertise in Agile methodologies and the delivery of digital products in fast-paced environments. Possesses hands-on experience with My Account capabilities, including Customer Identity and Access Management (CIAM). Understands web technologies and how they can be applied to enhance both business outcomes and customer experiences. Applies knowledge of APIs and web platforms to deliver seamless, integrated digital experiences. Has a deep understanding of customer experience principles and how to translate them into product features. Familiar with a broad range of digital concepts including SEO, analytics, content strategy, digital marketing, personalisation, usability, and compliance. Maintains a strong interest in emerging digital trends and technologies, applying relevant innovations to product development. Problem Solving Operates with calm and confidence in dynamic environments, adapting priorities while maintaining focus on the Product Vision. Balances pragmatism with innovation to solve complex business challenges without compromising long-term goals. Challenges the status quo to identify new, cost-effective, and scalable solutions. Uses data and insights to inform decision-making and drive continuous product improvement. Nature & Area of Impact Delivers high-quality digital experiences that enhance The client's reputation and positively impact millions of global passengers annually. Contributes directly to The client's strategic objectives through the delivery of impactful digital products. Personal Skills Possesses excellent interpersonal and communication skills, with the ability to influence and collaborate across all levels of the organisation and with external partners. Works effectively in cross-functional teams, fostering a collaborative and inclusive culture. Balances quality and speed of delivery, demonstrating sound judgment under pressure. Brings a flexible, decisive, and creative mindset to problem-solving and product leadership. Qualifications and Experience Qualifications Educated to degree level or equivalent work experience Additional certifications as a Product Manager, Product Owner, Scrum Master or other digitally relevant roles would be an advantage Experience A strong background (minimum of 5 years) in a digital, customer-facing, environment. A minimum of 3 years as a Product Owner. Experience in loyalty, my account or post purchase is an advantage. Experience in Salesforce SaaS Applications is an advantage. API product experience will be a further advantage. Demonstrable experience of working with Agile teams. Practical experience with Agile tools such as Azure Devops or JIRA/Confluence. Technical expertise A thorough understanding of how to develop a digital platform. An understanding of delivering responsive design, SEO, web analytics, APIs, digital CMS and use of associated publishing tools. Thorough understanding of API development along with demonstrable experience of launching and maintaining B2B portals. Good working knowledge of web standards, user experience design, accessibility and responsive web design Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Are you a high-performing SaaS sales professional looking for more autonomy, greater purpose, and stronger earnings? In this role, you ll sell solutions that transform how public sector organisations serve their communities and be well rewarded for it. This is a leading UK provider of AI-powered Digital Experience Platforms for Social Housing and the NHS. Profitable, employee-owned, and purpose-driven, the company has been innovating for over 20 years, helping more than 100 organisations deliver exceptional customer and employee experiences. Due to continued growth, they re now hiring a Senior Business Development Manager. This is a high-impact, strategic sales role where you'll own the entire sales cycle, work directly with senior stakeholders, and help solve real problems in sectors that matter. What You ll Do Own and drive new business across a defined territory, managing the full sales cycle from prospecting to close. Sell enterprise-grade digital solutions (£50k-£200k+) to senior decision-makers (C-level, Heads of Digital, IT, Ops). Build and maintain a strategic pipeline of 3-12-month sales cycles. Develop deep, value-driven relationships with stakeholders in public sector organisations. Research and understand clients business models, regulatory challenges, and digital goals. Deliver compelling product presentations, business cases, and proposals. Collaborate closely with pre-sales consultants, marketing, and delivery teams to ensure client success. What We re Looking For B2B SaaS sales experience in a solution-led environment. A consistent track record of hitting/exceeding sales targets (ideally £500k-£1M+ annual quota). Ideally experience selling into the Public Sector Strong consultative selling skills, uncovering needs, building business cases, managing complex sales. Full-cycle sales expertise: prospecting, qualifying, pitching, writing proposals, and closing. High degree of self-sufficiency, able to manage own pipeline, outreach, and bids. Excellent communication, listening, and proposal-writing skills. Compensation & Benefits Up to £60,000 base salary per annum (depending on experience) OTE £110,000-£120,000 per annum (uncapped commission) Hybrid working (3 days per week in-office) Entry into employee share scheme after tenure Comprehensive benefits package (retail discounts, 24/7 GP, wellness support, and more) Clear career progression to senior commercial or leadership roles - ownership of your sector Purpose-led, values-driven environment focused on ethical innovation in the public sector space If you re a consultative seller seeking meaningful work, greater autonomy, and high earnings in a mission-led organisation, we d love to hear from you.
28/11/2025
Full time
Are you a high-performing SaaS sales professional looking for more autonomy, greater purpose, and stronger earnings? In this role, you ll sell solutions that transform how public sector organisations serve their communities and be well rewarded for it. This is a leading UK provider of AI-powered Digital Experience Platforms for Social Housing and the NHS. Profitable, employee-owned, and purpose-driven, the company has been innovating for over 20 years, helping more than 100 organisations deliver exceptional customer and employee experiences. Due to continued growth, they re now hiring a Senior Business Development Manager. This is a high-impact, strategic sales role where you'll own the entire sales cycle, work directly with senior stakeholders, and help solve real problems in sectors that matter. What You ll Do Own and drive new business across a defined territory, managing the full sales cycle from prospecting to close. Sell enterprise-grade digital solutions (£50k-£200k+) to senior decision-makers (C-level, Heads of Digital, IT, Ops). Build and maintain a strategic pipeline of 3-12-month sales cycles. Develop deep, value-driven relationships with stakeholders in public sector organisations. Research and understand clients business models, regulatory challenges, and digital goals. Deliver compelling product presentations, business cases, and proposals. Collaborate closely with pre-sales consultants, marketing, and delivery teams to ensure client success. What We re Looking For B2B SaaS sales experience in a solution-led environment. A consistent track record of hitting/exceeding sales targets (ideally £500k-£1M+ annual quota). Ideally experience selling into the Public Sector Strong consultative selling skills, uncovering needs, building business cases, managing complex sales. Full-cycle sales expertise: prospecting, qualifying, pitching, writing proposals, and closing. High degree of self-sufficiency, able to manage own pipeline, outreach, and bids. Excellent communication, listening, and proposal-writing skills. Compensation & Benefits Up to £60,000 base salary per annum (depending on experience) OTE £110,000-£120,000 per annum (uncapped commission) Hybrid working (3 days per week in-office) Entry into employee share scheme after tenure Comprehensive benefits package (retail discounts, 24/7 GP, wellness support, and more) Clear career progression to senior commercial or leadership roles - ownership of your sector Purpose-led, values-driven environment focused on ethical innovation in the public sector space If you re a consultative seller seeking meaningful work, greater autonomy, and high earnings in a mission-led organisation, we d love to hear from you.
Customer Success Manager Hybrid - team mainly based Midlands area and there will periodic team meet ups SaaS In this position you will oversee the deployment of software solutions in the hospitality sector and ensure customer success. We are looking for someone with great technical awareness, customer success and customer growth experience! You will Serve as the primary point of contact for a portfolio of customers throughout the entire lifecycle, ensuring a seamless and positive experience. Build trusted, consultative relationships by understanding customer goals and aligning capabilities to support those objectives. Monitor customer health, usage trends, and engagement metrics to proactively identify risks and take steps to prevent churn. Track, analyze, and act on customer satisfaction data and key performance indicators (KPIs). identify opportunities to expand customer adoption of SaaS solutions and collaborate with Sales on upsell/cross-sell opportunities. Lead Quarterly Business Reviews (QBRs) to showcase value, assess alignment with evolving customer needs, and uncover optimization opportunities. Work cross-functionally with Product, Support, Engineering, Sales, and Partner Management to resolve issues, streamline service delivery, and advocate for the customer. Champion customer feedback, ensuring insights contribute to product enhancements, service improvements, and roadmap decisions. Your background Strong technical aptitude with experience in networking concepts, Wi-Fi infrastructure, topology, or IT environments - able to talk with technical teams and lead technical calls 5+ years of proven experience in Customer Success, Account Management, or similar customer-facing roles, with a focus on relationship management, retention, and growth. Exceptional communication skills, capable of presenting technical information to both technical and non-technical audiences. Familiarity with the hospitality industry, MDU space, or similar service-driven verticals is a plus. High attention to detail with strong analytical and problem-solving skills. Ability to thrive in a fast-paced environment, balancing multiple priorities across a diverse portfolio of accounts. Comfortable working across global time zones as needed to support customers and internal teams. Occasional travel for company meetings or customer onsite engagements
28/11/2025
Full time
Customer Success Manager Hybrid - team mainly based Midlands area and there will periodic team meet ups SaaS In this position you will oversee the deployment of software solutions in the hospitality sector and ensure customer success. We are looking for someone with great technical awareness, customer success and customer growth experience! You will Serve as the primary point of contact for a portfolio of customers throughout the entire lifecycle, ensuring a seamless and positive experience. Build trusted, consultative relationships by understanding customer goals and aligning capabilities to support those objectives. Monitor customer health, usage trends, and engagement metrics to proactively identify risks and take steps to prevent churn. Track, analyze, and act on customer satisfaction data and key performance indicators (KPIs). identify opportunities to expand customer adoption of SaaS solutions and collaborate with Sales on upsell/cross-sell opportunities. Lead Quarterly Business Reviews (QBRs) to showcase value, assess alignment with evolving customer needs, and uncover optimization opportunities. Work cross-functionally with Product, Support, Engineering, Sales, and Partner Management to resolve issues, streamline service delivery, and advocate for the customer. Champion customer feedback, ensuring insights contribute to product enhancements, service improvements, and roadmap decisions. Your background Strong technical aptitude with experience in networking concepts, Wi-Fi infrastructure, topology, or IT environments - able to talk with technical teams and lead technical calls 5+ years of proven experience in Customer Success, Account Management, or similar customer-facing roles, with a focus on relationship management, retention, and growth. Exceptional communication skills, capable of presenting technical information to both technical and non-technical audiences. Familiarity with the hospitality industry, MDU space, or similar service-driven verticals is a plus. High attention to detail with strong analytical and problem-solving skills. Ability to thrive in a fast-paced environment, balancing multiple priorities across a diverse portfolio of accounts. Comfortable working across global time zones as needed to support customers and internal teams. Occasional travel for company meetings or customer onsite engagements
Head of Service Delivery Location: Milton Keynes Salary: Up to 80K plus a plethora of benefits We're looking for a Head of Service Delivery to join a fast-growing, technology-driven business that partners with clients globally. This is a senior leadership role where you'll shape how services are delivered at scale, ensuring exceptional customer experience while optimising processes and systems. The Head of Service Delivery will: Lead and inspire a team of managers and service professionals to deliver outstanding results. Drive operational excellence through process optimisation, capacity planning, and workflow improvements. Champion digital transformation and automation initiatives to enable growth without increasing headcount. Collaborate across departments to align operational goals with business strategy. Foster a culture of empowerment, engagement, and continuous improvement. The Head of Service Delivery will ideally have: Proven experience in senior operational leadership within a fast-paced or service-oriented environment. Experience delivering SaaS (Software as a Service) based solutions Strong people leadership skills with a track record of building and developing high-performing teams. Expertise in process improvement and operational optimisation. Experience implementing technology solutions to improve efficiency and scalability (knowledge of RPA or AI tools is a plus). Commercial acumen and the ability to make data-driven decisions. Why Join Them? You'll play a pivotal role in shaping the future of service delivery for a business that values innovation, collaboration, and customer success. If you thrive on leading change and delivering measurable impact, we'd love to hear from you. Apply today and help us redefine what great service delivery looks like. ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.
25/11/2025
Full time
Head of Service Delivery Location: Milton Keynes Salary: Up to 80K plus a plethora of benefits We're looking for a Head of Service Delivery to join a fast-growing, technology-driven business that partners with clients globally. This is a senior leadership role where you'll shape how services are delivered at scale, ensuring exceptional customer experience while optimising processes and systems. The Head of Service Delivery will: Lead and inspire a team of managers and service professionals to deliver outstanding results. Drive operational excellence through process optimisation, capacity planning, and workflow improvements. Champion digital transformation and automation initiatives to enable growth without increasing headcount. Collaborate across departments to align operational goals with business strategy. Foster a culture of empowerment, engagement, and continuous improvement. The Head of Service Delivery will ideally have: Proven experience in senior operational leadership within a fast-paced or service-oriented environment. Experience delivering SaaS (Software as a Service) based solutions Strong people leadership skills with a track record of building and developing high-performing teams. Expertise in process improvement and operational optimisation. Experience implementing technology solutions to improve efficiency and scalability (knowledge of RPA or AI tools is a plus). Commercial acumen and the ability to make data-driven decisions. Why Join Them? You'll play a pivotal role in shaping the future of service delivery for a business that values innovation, collaboration, and customer success. If you thrive on leading change and delivering measurable impact, we'd love to hear from you. Apply today and help us redefine what great service delivery looks like. ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.
Customer Experience Manager - Satellite Software Edinburgh (Hybrid) Sector: Space Tech Full-time or Flexible Salary: Competitive + Benefits I'm working with an exciting and fast-growing Edinburgh-based space tech company who are looking to appoint a Customer Experience Manager to join their Customer Delivery & Operations team. This is a fantastic opportunity to play a key role in shaping how customers interact with cutting-edge satellite software products used by satellite operators, manufacturers, and partners around the world. This hire will be responsible for owning the full customer journey - from pre-sales support through onboarding, ongoing relationship management, technical support, and commercial growth. The role demands a unique mix of customer-centric thinking, technical understanding, and commercial drive. Key Responsibilities: Act as the main post-sales contact for customers, ensuring smooth onboarding and continued success Build strong, long-term relationships with key stakeholders across customer organisations Identify upsell, cross-sell, and renewal opportunities in partnership with sales and product teams Lead and develop the technical support function and support the delivery of customer training Collaborate cross-functionally with product, engineering, and commercial teams to ensure customer satisfaction Monitor key metrics such as retention, churn risk, and commercial expansion What They're Looking For: Previous experience in customer account management Strong understanding of satellite operations, ground segment software, or mission planning Commercial awareness and a track record of identifying growth opportunities within existing accounts Excellent communication skills, with the ability to work with technical and non-technical stakeholders Strong organisational and project management capabilities Team leadership and development experience Desirable: Background in the satellite, aerospace, or telecommunications sector Experience with SaaS platforms and cloud-based deployments Proficiency in CRM systems such as Salesforce or HubSpot Familiarity with APIs, data tools, or scripting languages like Python is a plus Location: Ideally based in Edinburgh on a hybrid basis, allowing for regular collaboration with internal teams. The company is open to some flexibility around working hours or part-time arrangements. This is a brilliant opportunity for someone who wants to be part of a purpose-led, technically ambitious organisation operating at the forefront of the satellite software space. ? If you'd like to learn more or have a confidential chat about the role, please get in touch.
01/09/2025
Full time
Customer Experience Manager - Satellite Software Edinburgh (Hybrid) Sector: Space Tech Full-time or Flexible Salary: Competitive + Benefits I'm working with an exciting and fast-growing Edinburgh-based space tech company who are looking to appoint a Customer Experience Manager to join their Customer Delivery & Operations team. This is a fantastic opportunity to play a key role in shaping how customers interact with cutting-edge satellite software products used by satellite operators, manufacturers, and partners around the world. This hire will be responsible for owning the full customer journey - from pre-sales support through onboarding, ongoing relationship management, technical support, and commercial growth. The role demands a unique mix of customer-centric thinking, technical understanding, and commercial drive. Key Responsibilities: Act as the main post-sales contact for customers, ensuring smooth onboarding and continued success Build strong, long-term relationships with key stakeholders across customer organisations Identify upsell, cross-sell, and renewal opportunities in partnership with sales and product teams Lead and develop the technical support function and support the delivery of customer training Collaborate cross-functionally with product, engineering, and commercial teams to ensure customer satisfaction Monitor key metrics such as retention, churn risk, and commercial expansion What They're Looking For: Previous experience in customer account management Strong understanding of satellite operations, ground segment software, or mission planning Commercial awareness and a track record of identifying growth opportunities within existing accounts Excellent communication skills, with the ability to work with technical and non-technical stakeholders Strong organisational and project management capabilities Team leadership and development experience Desirable: Background in the satellite, aerospace, or telecommunications sector Experience with SaaS platforms and cloud-based deployments Proficiency in CRM systems such as Salesforce or HubSpot Familiarity with APIs, data tools, or scripting languages like Python is a plus Location: Ideally based in Edinburgh on a hybrid basis, allowing for regular collaboration with internal teams. The company is open to some flexibility around working hours or part-time arrangements. This is a brilliant opportunity for someone who wants to be part of a purpose-led, technically ambitious organisation operating at the forefront of the satellite software space. ? If you'd like to learn more or have a confidential chat about the role, please get in touch.
Solutions/Implementation Consultant – London (Hybrid) - £50-60k
Flexible working | Digital Transformation Consultancy | Excellent Progression Opportunity
Ada Meher is currently resourcing for a Solutions/Implementation Consultant to join an innovative PropTech company as they roll out their next-generation property management SaaS platform. The successful candidate will play a key role in requirements gathering, customisation, implementation, support and training for new customers as they are onboarded onto the CRM platform.
This is an ideal opportunity for someone who thrives in dynamic environments, enjoys cross-functional collaboration, and is passionate about how technology can transform traditional industries.
As part of their commitment to work/life balance, the company work on a hybrid basis with employees spending 3 days a week in office and the rest working remotely. They also offer a very flexible schedule, need to drop the kids off at school? Got an appointment? Prefer to make up an hour late in the evening to go for a long walk at lunch? All fine – as long as clients’ needs are met it's up to you to manage your workload the way that works best for you!
To Be Considered:
Proven experience in a CRM based Solutions or Implementation focused role
• Hands-on experience with CRM systems (e.g. HubSpot, Dynamics, Salesforce)
• Strong data analysis and reporting skills, with experience using SQL and Excel
• Excellent communication skills and the ability to translate technical ideas for non-technical audiences
• Experience managing projects or initiatives from planning through to delivery
• Demonstrable stakeholder management and documentation skills
• Ability to thrive in a fast-paced, collaborative environment
This company is at the forefront of digital transformation in the property sector, offering an exciting opportunity to shape how operational technology impacts tenants, landlords, and property managers alike. With flexible working, a collaborative team culture, and significant ownership over your work, this is an ideal role for a tech-savvy problem-solver ready to make an impact.
We are looking to hire for this role ASAP and shortlisting has already begun. For consideration, please apply immediately or get in touch at (url removed)
01/06/2025
Solutions/Implementation Consultant – London (Hybrid) - £50-60k
Flexible working | Digital Transformation Consultancy | Excellent Progression Opportunity
Ada Meher is currently resourcing for a Solutions/Implementation Consultant to join an innovative PropTech company as they roll out their next-generation property management SaaS platform. The successful candidate will play a key role in requirements gathering, customisation, implementation, support and training for new customers as they are onboarded onto the CRM platform.
This is an ideal opportunity for someone who thrives in dynamic environments, enjoys cross-functional collaboration, and is passionate about how technology can transform traditional industries.
As part of their commitment to work/life balance, the company work on a hybrid basis with employees spending 3 days a week in office and the rest working remotely. They also offer a very flexible schedule, need to drop the kids off at school? Got an appointment? Prefer to make up an hour late in the evening to go for a long walk at lunch? All fine – as long as clients’ needs are met it's up to you to manage your workload the way that works best for you!
To Be Considered:
Proven experience in a CRM based Solutions or Implementation focused role
• Hands-on experience with CRM systems (e.g. HubSpot, Dynamics, Salesforce)
• Strong data analysis and reporting skills, with experience using SQL and Excel
• Excellent communication skills and the ability to translate technical ideas for non-technical audiences
• Experience managing projects or initiatives from planning through to delivery
• Demonstrable stakeholder management and documentation skills
• Ability to thrive in a fast-paced, collaborative environment
This company is at the forefront of digital transformation in the property sector, offering an exciting opportunity to shape how operational technology impacts tenants, landlords, and property managers alike. With flexible working, a collaborative team culture, and significant ownership over your work, this is an ideal role for a tech-savvy problem-solver ready to make an impact.
We are looking to hire for this role ASAP and shortlisting has already begun. For consideration, please apply immediately or get in touch at (url removed)
Solutions/Implementation Consultant – London (Hybrid) - £50-55k
Flexible working | Digital Transformation Consultancy | Excellent Progression Opportunity
Ada Meher is currently resourcing for a Solutions/Implementation Consultant to join an innovative PropTech company as they roll out their next-generation property management SaaS platform. The successful candidate will play a key role in requirements gathering, customisation, implementation, support and training for new customers as they are onboarded onto the CRM platform.
This is an ideal opportunity for someone who thrives in dynamic environments, enjoys cross-functional collaboration, and is passionate about how technology can transform traditional industries.
As part of their commitment to work/life balance, the company work on a hybrid basis with employees spending 3 days a week in office and the rest working remotely. They also offer a very flexible schedule, need to drop the kids off at school? Got an appointment? Prefer to make up an hour late in the evening to go for a long walk at lunch? All fine – as long as clients’ needs are met it's up to you to manage your workload the way that works best for you!
To Be Considered:
Proven experience in a CRM based Solutions or Implementation focused role
• Hands-on experience with CRM systems (e.g. HubSpot, Dynamics, Salesforce)
• Strong data analysis and reporting skills, with experience using SQL and Excel
• Excellent communication skills and the ability to translate technical ideas for non-technical audiences
• Experience managing projects or initiatives from planning through to delivery
• Demonstrable stakeholder management and documentation skills
• Ability to thrive in a fast-paced, collaborative environment
This company is at the forefront of digital transformation in the property sector, offering an exciting opportunity to shape how operational technology impacts tenants, landlords, and property managers alike. With flexible working, a collaborative team culture, and significant ownership over your work, this is an ideal role for a tech-savvy problem-solver ready to make an impact.
We are looking to hire for this role ASAP and shortlisting has already begun. For consideration, please apply immediately or get in touch at (url removed)
01/06/2025
Solutions/Implementation Consultant – London (Hybrid) - £50-55k
Flexible working | Digital Transformation Consultancy | Excellent Progression Opportunity
Ada Meher is currently resourcing for a Solutions/Implementation Consultant to join an innovative PropTech company as they roll out their next-generation property management SaaS platform. The successful candidate will play a key role in requirements gathering, customisation, implementation, support and training for new customers as they are onboarded onto the CRM platform.
This is an ideal opportunity for someone who thrives in dynamic environments, enjoys cross-functional collaboration, and is passionate about how technology can transform traditional industries.
As part of their commitment to work/life balance, the company work on a hybrid basis with employees spending 3 days a week in office and the rest working remotely. They also offer a very flexible schedule, need to drop the kids off at school? Got an appointment? Prefer to make up an hour late in the evening to go for a long walk at lunch? All fine – as long as clients’ needs are met it's up to you to manage your workload the way that works best for you!
To Be Considered:
Proven experience in a CRM based Solutions or Implementation focused role
• Hands-on experience with CRM systems (e.g. HubSpot, Dynamics, Salesforce)
• Strong data analysis and reporting skills, with experience using SQL and Excel
• Excellent communication skills and the ability to translate technical ideas for non-technical audiences
• Experience managing projects or initiatives from planning through to delivery
• Demonstrable stakeholder management and documentation skills
• Ability to thrive in a fast-paced, collaborative environment
This company is at the forefront of digital transformation in the property sector, offering an exciting opportunity to shape how operational technology impacts tenants, landlords, and property managers alike. With flexible working, a collaborative team culture, and significant ownership over your work, this is an ideal role for a tech-savvy problem-solver ready to make an impact.
We are looking to hire for this role ASAP and shortlisting has already begun. For consideration, please apply immediately or get in touch at (url removed)
Solutions/Implementation Consultant – London (Hybrid) - £50-60k
Flexible working | Digital Transformation Consultancy | Excellent Progression Opportunity
Ada Meher is currently resourcing for a Solutions/Implementation Consultant to join an innovative PropTech company as they roll out their next-generation property management SaaS platform. The successful candidate will play a key role in requirements gathering, customisation, implementation, support and training for new customers as they are onboarded onto the CRM platform.
This is an ideal opportunity for someone who thrives in dynamic environments, enjoys cross-functional collaboration, and is passionate about how technology can transform traditional industries.
As part of their commitment to work/life balance, the company work on a hybrid basis with employees spending 3 days a week in office and the rest working remotely. They also offer a very flexible schedule, need to drop the kids off at school? Got an appointment? Prefer to make up an hour late in the evening to go for a long walk at lunch? All fine – as long as clients’ needs are met it's up to you to manage your workload the way that works best for you!
To Be Considered:
Proven experience in a CRM based Solutions or Implementation focused role
• Hands-on experience with CRM systems (e.g. HubSpot, Dynamics, Salesforce)
• Strong data analysis and reporting skills, with experience using SQL and Excel
• Excellent communication skills and the ability to translate technical ideas for non-technical audiences
• Experience managing projects or initiatives from planning through to delivery
• Demonstrable stakeholder management and documentation skills
• Ability to thrive in a fast-paced, collaborative environment
This company is at the forefront of digital transformation in the property sector, offering an exciting opportunity to shape how operational technology impacts tenants, landlords, and property managers alike. With flexible working, a collaborative team culture, and significant ownership over your work, this is an ideal role for a tech-savvy problem-solver ready to make an impact.
We are looking to hire for this role ASAP and shortlisting has already begun. For consideration, please apply immediately or get in touch at (url removed)
01/06/2025
Solutions/Implementation Consultant – London (Hybrid) - £50-60k
Flexible working | Digital Transformation Consultancy | Excellent Progression Opportunity
Ada Meher is currently resourcing for a Solutions/Implementation Consultant to join an innovative PropTech company as they roll out their next-generation property management SaaS platform. The successful candidate will play a key role in requirements gathering, customisation, implementation, support and training for new customers as they are onboarded onto the CRM platform.
This is an ideal opportunity for someone who thrives in dynamic environments, enjoys cross-functional collaboration, and is passionate about how technology can transform traditional industries.
As part of their commitment to work/life balance, the company work on a hybrid basis with employees spending 3 days a week in office and the rest working remotely. They also offer a very flexible schedule, need to drop the kids off at school? Got an appointment? Prefer to make up an hour late in the evening to go for a long walk at lunch? All fine – as long as clients’ needs are met it's up to you to manage your workload the way that works best for you!
To Be Considered:
Proven experience in a CRM based Solutions or Implementation focused role
• Hands-on experience with CRM systems (e.g. HubSpot, Dynamics, Salesforce)
• Strong data analysis and reporting skills, with experience using SQL and Excel
• Excellent communication skills and the ability to translate technical ideas for non-technical audiences
• Experience managing projects or initiatives from planning through to delivery
• Demonstrable stakeholder management and documentation skills
• Ability to thrive in a fast-paced, collaborative environment
This company is at the forefront of digital transformation in the property sector, offering an exciting opportunity to shape how operational technology impacts tenants, landlords, and property managers alike. With flexible working, a collaborative team culture, and significant ownership over your work, this is an ideal role for a tech-savvy problem-solver ready to make an impact.
We are looking to hire for this role ASAP and shortlisting has already begun. For consideration, please apply immediately or get in touch at (url removed)
Solutions/Implementation Consultant – London (Hybrid) - £50-55k
Flexible working | Digital Transformation Consultancy | Excellent Progression Opportunity
Ada Meher is currently resourcing for a Solutions/Implementation Consultant to join an innovative PropTech company as they roll out their next-generation property management SaaS platform. The successful candidate will play a key role in requirements gathering, customisation, implementation, support and training for new customers as they are onboarded onto the CRM platform.
This is an ideal opportunity for someone who thrives in dynamic environments, enjoys cross-functional collaboration, and is passionate about how technology can transform traditional industries.
As part of their commitment to work/life balance, the company work on a hybrid basis with employees spending 3 days a week in office and the rest working remotely. They also offer a very flexible schedule, need to drop the kids off at school? Got an appointment? Prefer to make up an hour late in the evening to go for a long walk at lunch? All fine – as long as clients’ needs are met it's up to you to manage your workload the way that works best for you!
To Be Considered:
Proven experience in a CRM based Solutions or Implementation focused role
• Hands-on experience with CRM systems (e.g. HubSpot, Dynamics, Salesforce)
• Strong data analysis and reporting skills, with experience using SQL and Excel
• Excellent communication skills and the ability to translate technical ideas for non-technical audiences
• Experience managing projects or initiatives from planning through to delivery
• Demonstrable stakeholder management and documentation skills
• Ability to thrive in a fast-paced, collaborative environment
This company is at the forefront of digital transformation in the property sector, offering an exciting opportunity to shape how operational technology impacts tenants, landlords, and property managers alike. With flexible working, a collaborative team culture, and significant ownership over your work, this is an ideal role for a tech-savvy problem-solver ready to make an impact.
We are looking to hire for this role ASAP and shortlisting has already begun. For consideration, please apply immediately or get in touch at (url removed)
01/06/2025
Solutions/Implementation Consultant – London (Hybrid) - £50-55k
Flexible working | Digital Transformation Consultancy | Excellent Progression Opportunity
Ada Meher is currently resourcing for a Solutions/Implementation Consultant to join an innovative PropTech company as they roll out their next-generation property management SaaS platform. The successful candidate will play a key role in requirements gathering, customisation, implementation, support and training for new customers as they are onboarded onto the CRM platform.
This is an ideal opportunity for someone who thrives in dynamic environments, enjoys cross-functional collaboration, and is passionate about how technology can transform traditional industries.
As part of their commitment to work/life balance, the company work on a hybrid basis with employees spending 3 days a week in office and the rest working remotely. They also offer a very flexible schedule, need to drop the kids off at school? Got an appointment? Prefer to make up an hour late in the evening to go for a long walk at lunch? All fine – as long as clients’ needs are met it's up to you to manage your workload the way that works best for you!
To Be Considered:
Proven experience in a CRM based Solutions or Implementation focused role
• Hands-on experience with CRM systems (e.g. HubSpot, Dynamics, Salesforce)
• Strong data analysis and reporting skills, with experience using SQL and Excel
• Excellent communication skills and the ability to translate technical ideas for non-technical audiences
• Experience managing projects or initiatives from planning through to delivery
• Demonstrable stakeholder management and documentation skills
• Ability to thrive in a fast-paced, collaborative environment
This company is at the forefront of digital transformation in the property sector, offering an exciting opportunity to shape how operational technology impacts tenants, landlords, and property managers alike. With flexible working, a collaborative team culture, and significant ownership over your work, this is an ideal role for a tech-savvy problem-solver ready to make an impact.
We are looking to hire for this role ASAP and shortlisting has already begun. For consideration, please apply immediately or get in touch at (url removed)
Working at Signant Health puts you in the very heart of the world's most exciting sector - a high-growth, dynamic company in an extraordinary industry. We are radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers. The information below covers the role requirements, expected candidate experience, and accompanying qualifications. ROLE PURPOSE Signant Health is currently recruiting for an Implementation Manager, Enterprise Solutions Signant Health's SmartSignals Supplies clinical supply chain management software. The primary responsibility of this role is to lead the successful implementation of the Supplies SaaS solution for new clients. This individual will also work directly with existing clients to maintain accounts and relationships, support upgrade projects, and identify and support new business opportunities. SmartSignals Supplies is a leading commercial enterprise solution enabling global pharmaceutical and biotech organizations to manage end-to-end clinical supply chain activities such as demand forecasting & supply planning, inventory management, and distribution. We partner with over half of the top 25 global pharmaceutical organizations. Implementations of our SmartSignals Supplies solution are often one component of a broader business transformation initiative within a client's organization and require our clients to plan and execute several complex and business-critical activities. These activities include system training & orientation for large end user populations, realignment of long-established and highly governed business processes, software validation to meet regulatory requirements, the migration of historical business data from legacy systems into SmartSupplies, and integration of the Supplies solution with a client's internal systems and external vendors. This candidate must experience supporting enterprise-level software implementation projects. This individual will report directly to a Senior Director, Director, or Associate Director on the Supplies Client Services Team. KEY ACCOUNTABILITIES • Lead project management activities for new client implementations of the SmartSignals Supplies product, including project planning, governance, risk management, and finances • Develop & maintain detailed project plans & RACI's to manage project timeline, scope, and division of responsibilities between Signant and client personnel • Work closely with Signant and client personnel to ensure on-time and on-budget delivery and completion of implementation activities and deliverables • Monitor and facilitate technical implementation activities as needed, including software deployment & configuration, client UAT / validation, system integrations, data migration, etc. • Manage and report on project finances including tracking of milestone achievement, billings, and overall progress against budgets • Prepare & present comprehensive project updates to Signant & client senior stakeholders in support of governance & risk management activities • Support client accounts post-implementation to ensure positive experience with the Supplies product in production and Signant compliance with commitments, SLA's, etc. • Support business development activities via scoping of new client engagements, proposal development, etc. KNOWLEDGE, SKILLS & ATTRIBUTES • Bachelor's Degree or equivalent experience • 8+ years' experience leading or supporting the implementation of enterprise software solutions for clients, including project planning, governance, risk management, and finance • Hands-on experience with the technical elements of cloud-based software implementations, including validation, data migration, and system integrations • Familiarity supporting GxP and UAT / validation requirements in a regulated industry • Strong interpersonal skills with clients and Signant colleagues, including listening, influencing, mediating conflict, and challenging senior personnel when appropriate • Strong attention to detail, communication, decision making, and organizational skills • Experience managing multiple projects concurrently in a dynamic environment • Experience managing direct and indirect resources in a functionally matrixed environment • Solution-oriented and self-starter with high ownership quotient • Proficiency with Microsoft Office suite including knowledge of MS Project and other standard project management tools Desirable: • Pharmaceutical and/or supply chain experience • Project Management Professional (PMP) certification • Advanced degree in a technical discipline
24/09/2022
Full time
Working at Signant Health puts you in the very heart of the world's most exciting sector - a high-growth, dynamic company in an extraordinary industry. We are radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers. The information below covers the role requirements, expected candidate experience, and accompanying qualifications. ROLE PURPOSE Signant Health is currently recruiting for an Implementation Manager, Enterprise Solutions Signant Health's SmartSignals Supplies clinical supply chain management software. The primary responsibility of this role is to lead the successful implementation of the Supplies SaaS solution for new clients. This individual will also work directly with existing clients to maintain accounts and relationships, support upgrade projects, and identify and support new business opportunities. SmartSignals Supplies is a leading commercial enterprise solution enabling global pharmaceutical and biotech organizations to manage end-to-end clinical supply chain activities such as demand forecasting & supply planning, inventory management, and distribution. We partner with over half of the top 25 global pharmaceutical organizations. Implementations of our SmartSignals Supplies solution are often one component of a broader business transformation initiative within a client's organization and require our clients to plan and execute several complex and business-critical activities. These activities include system training & orientation for large end user populations, realignment of long-established and highly governed business processes, software validation to meet regulatory requirements, the migration of historical business data from legacy systems into SmartSupplies, and integration of the Supplies solution with a client's internal systems and external vendors. This candidate must experience supporting enterprise-level software implementation projects. This individual will report directly to a Senior Director, Director, or Associate Director on the Supplies Client Services Team. KEY ACCOUNTABILITIES • Lead project management activities for new client implementations of the SmartSignals Supplies product, including project planning, governance, risk management, and finances • Develop & maintain detailed project plans & RACI's to manage project timeline, scope, and division of responsibilities between Signant and client personnel • Work closely with Signant and client personnel to ensure on-time and on-budget delivery and completion of implementation activities and deliverables • Monitor and facilitate technical implementation activities as needed, including software deployment & configuration, client UAT / validation, system integrations, data migration, etc. • Manage and report on project finances including tracking of milestone achievement, billings, and overall progress against budgets • Prepare & present comprehensive project updates to Signant & client senior stakeholders in support of governance & risk management activities • Support client accounts post-implementation to ensure positive experience with the Supplies product in production and Signant compliance with commitments, SLA's, etc. • Support business development activities via scoping of new client engagements, proposal development, etc. KNOWLEDGE, SKILLS & ATTRIBUTES • Bachelor's Degree or equivalent experience • 8+ years' experience leading or supporting the implementation of enterprise software solutions for clients, including project planning, governance, risk management, and finance • Hands-on experience with the technical elements of cloud-based software implementations, including validation, data migration, and system integrations • Familiarity supporting GxP and UAT / validation requirements in a regulated industry • Strong interpersonal skills with clients and Signant colleagues, including listening, influencing, mediating conflict, and challenging senior personnel when appropriate • Strong attention to detail, communication, decision making, and organizational skills • Experience managing multiple projects concurrently in a dynamic environment • Experience managing direct and indirect resources in a functionally matrixed environment • Solution-oriented and self-starter with high ownership quotient • Proficiency with Microsoft Office suite including knowledge of MS Project and other standard project management tools Desirable: • Pharmaceutical and/or supply chain experience • Project Management Professional (PMP) certification • Advanced degree in a technical discipline
Short Description SAP Engagement Manager - Any UK or European location The job on offer The Europe SAP CoE is the presales and portfolio leading team across Europe, made of a global network of SAP presales leads and architects / specialists that are driving the rapid expansion of our SAP business (S/4HANA, BTP and Saas/Paas Apps, Intelligent Industries, Cloud). We spend every day focused on developing opportunities directly with clients and partners, helping them get the best business value from their SAP transformation. With more than 500 SAP S/4HANA projects in Europe and 1200 globally, a unique value-driven end-to-end transformation approach, Capgemini offers you to work on the most interesting SAP S/4 HANA projects in Europe. You will be assigned to SAP to support the digital transformation of companies and respond to their challenges of transforming their businesses around SAP solutions (S/4 HANA, S/4 Cloud, ECC, Leonardo, Fiori, etc.). As SAP Engagement Manager, you will drive the delivery of a SAP transformation program or projects, leveraging our unique and flexible end-to-end approach. Starting from the business ambition, we translate it into a target architecture and progressive roadmap that delivers business value faster. Combining "core SAP" implementation of SAP S/4HANA and Agile delivery for the BTP and Cloud integration (service based), you'll ensure delivery of the solution and related change management to ensure business appropriation. Given the key contribution that SAP Engagement Managers bring to Capgemini SAP business globally - both in presales and in projects - the SAP CoEs network has a highly visible profile, both internally and externally, and is viewed as a crucial element in driving the growth and success of Capgemini. As SAP Engagement Manager in the Europe SAP CoE, you will be at the heart of our continued expansion of SAP business. You will be working with new and existing key clients across Europe, on their SAP S/4HANA transformation. Your field of play is Europe - the job can be based anywhere in Europe and includes a combination of work from home and physical presence at customers or events. Qualifications Your profile You will have a passion to work with our clients, bringing their business ambitions to life with SAP S/4HANA based transformation. • You have managed projects of 3 to 20 M€ per year and a team size of 15 to 100 people or more. • You have more than 7 years of experience in SAP project management. • You have developed real skills in team management, project management in Agile and have already coordinated onshore and offshore teams through several achievements. • Endowed with a natural leadership, your qualities of negotiation, customer relationship and risk management are recognized. • Oriented towards the satisfaction of your customers, you are driven by a taste for challenge, and you know how to transform constraints into opportunities. • Deeply immersed in your ecosystem, you materialize business development leads. • Beyond your know-how in terms of quality/time management of your missions, you are accountable for your projects in terms of profitability. • You are mobile, you have a good level of English and you like innovative projects. An offshore or international experience would be a real plus. Job Responsibilities Your role As an SAP Project Manager, you are responsible for leading either a project or defined segments within a major program. Your key responsibilities will be: • Understand the business objectives of the customer, the related functional context of the project and the specific challenges of our clients. • Manage the project from its conception to its deployment, with our end-to-end value-driven approach. • Guarantee the supply of deliverables and services in accordance with agreements, in compliance with contractual commitments, budget and deadlines. • Ensure that the profitability of the projects piloted is improved • Be responsible for the performance of the teams and the compliance with standards, in terms of tools and processes as well as analyzes and dashboards of your portfolio • Ensure the contractual relationship with the client during all phases of a project and with the various internal interlocutors. • Manage our clients' Management Committees on multi-site commitments. • Participate in the construction of offers, promote them externally and understand your ecosystem to acquire and retain customers • Lead the development of offers and commercial proposals that you will present to customers (sales, delivery) and identify growth opportunities. • Understand its ecosystem to acquire and retain new customers. • Contribute to the success and control of our pre-sales and ensure the renewal of our key contracts. • Write points of view delivered by Capgemini on the basis of your recognized knowledge of the market, in particular on innovation and its contribution to our clients.
23/09/2022
Full time
Short Description SAP Engagement Manager - Any UK or European location The job on offer The Europe SAP CoE is the presales and portfolio leading team across Europe, made of a global network of SAP presales leads and architects / specialists that are driving the rapid expansion of our SAP business (S/4HANA, BTP and Saas/Paas Apps, Intelligent Industries, Cloud). We spend every day focused on developing opportunities directly with clients and partners, helping them get the best business value from their SAP transformation. With more than 500 SAP S/4HANA projects in Europe and 1200 globally, a unique value-driven end-to-end transformation approach, Capgemini offers you to work on the most interesting SAP S/4 HANA projects in Europe. You will be assigned to SAP to support the digital transformation of companies and respond to their challenges of transforming their businesses around SAP solutions (S/4 HANA, S/4 Cloud, ECC, Leonardo, Fiori, etc.). As SAP Engagement Manager, you will drive the delivery of a SAP transformation program or projects, leveraging our unique and flexible end-to-end approach. Starting from the business ambition, we translate it into a target architecture and progressive roadmap that delivers business value faster. Combining "core SAP" implementation of SAP S/4HANA and Agile delivery for the BTP and Cloud integration (service based), you'll ensure delivery of the solution and related change management to ensure business appropriation. Given the key contribution that SAP Engagement Managers bring to Capgemini SAP business globally - both in presales and in projects - the SAP CoEs network has a highly visible profile, both internally and externally, and is viewed as a crucial element in driving the growth and success of Capgemini. As SAP Engagement Manager in the Europe SAP CoE, you will be at the heart of our continued expansion of SAP business. You will be working with new and existing key clients across Europe, on their SAP S/4HANA transformation. Your field of play is Europe - the job can be based anywhere in Europe and includes a combination of work from home and physical presence at customers or events. Qualifications Your profile You will have a passion to work with our clients, bringing their business ambitions to life with SAP S/4HANA based transformation. • You have managed projects of 3 to 20 M€ per year and a team size of 15 to 100 people or more. • You have more than 7 years of experience in SAP project management. • You have developed real skills in team management, project management in Agile and have already coordinated onshore and offshore teams through several achievements. • Endowed with a natural leadership, your qualities of negotiation, customer relationship and risk management are recognized. • Oriented towards the satisfaction of your customers, you are driven by a taste for challenge, and you know how to transform constraints into opportunities. • Deeply immersed in your ecosystem, you materialize business development leads. • Beyond your know-how in terms of quality/time management of your missions, you are accountable for your projects in terms of profitability. • You are mobile, you have a good level of English and you like innovative projects. An offshore or international experience would be a real plus. Job Responsibilities Your role As an SAP Project Manager, you are responsible for leading either a project or defined segments within a major program. Your key responsibilities will be: • Understand the business objectives of the customer, the related functional context of the project and the specific challenges of our clients. • Manage the project from its conception to its deployment, with our end-to-end value-driven approach. • Guarantee the supply of deliverables and services in accordance with agreements, in compliance with contractual commitments, budget and deadlines. • Ensure that the profitability of the projects piloted is improved • Be responsible for the performance of the teams and the compliance with standards, in terms of tools and processes as well as analyzes and dashboards of your portfolio • Ensure the contractual relationship with the client during all phases of a project and with the various internal interlocutors. • Manage our clients' Management Committees on multi-site commitments. • Participate in the construction of offers, promote them externally and understand your ecosystem to acquire and retain customers • Lead the development of offers and commercial proposals that you will present to customers (sales, delivery) and identify growth opportunities. • Understand its ecosystem to acquire and retain new customers. • Contribute to the success and control of our pre-sales and ensure the renewal of our key contracts. • Write points of view delivered by Capgemini on the basis of your recognized knowledge of the market, in particular on innovation and its contribution to our clients.
The job on offer Oracle's transformation into a cloud business and their key differentiation as a provider of Enterprise grade public cloud is driving significant growth in the UK and European IT Services sector. Capgemini is proud to be the UK's leading partner for Oracle Cloud implementations and we have strong demand for high quality consulting resources to respond to the opportunities being generated by this growth. As the largest Independent Oracle Consulting Practice in the UK, Capgemini is at the forefront of delivering innovative solutions, and we understand that one of the keys to our success is the ability for our Consultants to articulate the benefits, approach and strategies for Cloud adoption and evolution. We are looking for experienced and enthusiastic Cloud Infrastructure Architects who can help solve complex business and technical problems while guiding our Customers on their journey to the Cloud. We want to make sure that we find the right people to work in our teams, and we know that working full-time isn't necessarily right for everyone, so we'd love to hear from you if you feel you're a great fit for this role and would like to work flexibly. As an example, some of our team members work four days a week, but travel across the UK during their working days. If you are the right person for this role, we'll find the right working approach for you. Your role Your primary role will see you take responsibility for the end to end Infrastructure Architecture on our large Oracle Cloud implementations, covering Oracle's OCI products set, Oracle PaaS and aspects of SaaS solutions too. Additionally, the role may encompass supporting pre-sales activities and the generation of go-to-market strategies across our UK business. • You will work as a lead Cloud Architect on complex Cloud implementations. The role will also provide the opportunity to own and deliver Cloud Migration Assessments and Oracle Cloud Solutions across a range of industries. You will be given opportunities to gain exposure to wider Cloud offerings including those across Oracle's IaaS and PaaS portfolios but also in other public or private clouds where appropriate • As a Cloud Infrastructure Architect, you will work closely with our account teams during sales pursuits - this will include leading on client presentations, drafting of RFP/ITT responses, estimating, and also assisting during the contracting process • You will obtain an opportunity to work in a leading role managing technical and development leads whilst retaining overall architecture responsibility Your profile • You will be a Cloud Infrastructure Architect with expertise across the spectrum of modern infrastructure such as Networking, Compute, Storage, Databases, Replication, Containerisation, Event Stream Processing and PaaS deployment, with a focus on Oracle technologies; you may have a background as an SME in one of these areas • An understanding of modern Cloud-native infrastructure and development practices such as Infrastructure as Code, Configuration Management tooling, DevOps tooling and practices as well as the evolution and operation of CI/CD. You should have an understanding, or working knowledge of Oracle Cloud (OCI), but an understanding of other platforms is • Experience of end to end project delivery and the associated implementation methodologies • Strong communication skills and experience with Distributed Delivery experience (Off-Shore / On-Shore project delivery) • The ability to build strong and fruitful client relationships and identify and develop opportunities for new business • Passion and a genuine interest for Oracle Cloud technologies and products • Capability, experience and passion to lead Oracle Cloud Assessments and Engagements with senior CXO level clients • Awareness of Oracle's IaaS and PaaS strategy and portfolio with the ability to confidently articulate their relevance to customers' businesses Why Capgemini is unique We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We work with a range of clients all with a unique set of business, technological and societal ambitions. Working for Capgemini you get to be at the forefront of designing future experiences, which truly impact our clients and wider society for the better. Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion. Get the Future You Want
19/09/2022
Full time
The job on offer Oracle's transformation into a cloud business and their key differentiation as a provider of Enterprise grade public cloud is driving significant growth in the UK and European IT Services sector. Capgemini is proud to be the UK's leading partner for Oracle Cloud implementations and we have strong demand for high quality consulting resources to respond to the opportunities being generated by this growth. As the largest Independent Oracle Consulting Practice in the UK, Capgemini is at the forefront of delivering innovative solutions, and we understand that one of the keys to our success is the ability for our Consultants to articulate the benefits, approach and strategies for Cloud adoption and evolution. We are looking for experienced and enthusiastic Cloud Infrastructure Architects who can help solve complex business and technical problems while guiding our Customers on their journey to the Cloud. We want to make sure that we find the right people to work in our teams, and we know that working full-time isn't necessarily right for everyone, so we'd love to hear from you if you feel you're a great fit for this role and would like to work flexibly. As an example, some of our team members work four days a week, but travel across the UK during their working days. If you are the right person for this role, we'll find the right working approach for you. Your role Your primary role will see you take responsibility for the end to end Infrastructure Architecture on our large Oracle Cloud implementations, covering Oracle's OCI products set, Oracle PaaS and aspects of SaaS solutions too. Additionally, the role may encompass supporting pre-sales activities and the generation of go-to-market strategies across our UK business. • You will work as a lead Cloud Architect on complex Cloud implementations. The role will also provide the opportunity to own and deliver Cloud Migration Assessments and Oracle Cloud Solutions across a range of industries. You will be given opportunities to gain exposure to wider Cloud offerings including those across Oracle's IaaS and PaaS portfolios but also in other public or private clouds where appropriate • As a Cloud Infrastructure Architect, you will work closely with our account teams during sales pursuits - this will include leading on client presentations, drafting of RFP/ITT responses, estimating, and also assisting during the contracting process • You will obtain an opportunity to work in a leading role managing technical and development leads whilst retaining overall architecture responsibility Your profile • You will be a Cloud Infrastructure Architect with expertise across the spectrum of modern infrastructure such as Networking, Compute, Storage, Databases, Replication, Containerisation, Event Stream Processing and PaaS deployment, with a focus on Oracle technologies; you may have a background as an SME in one of these areas • An understanding of modern Cloud-native infrastructure and development practices such as Infrastructure as Code, Configuration Management tooling, DevOps tooling and practices as well as the evolution and operation of CI/CD. You should have an understanding, or working knowledge of Oracle Cloud (OCI), but an understanding of other platforms is • Experience of end to end project delivery and the associated implementation methodologies • Strong communication skills and experience with Distributed Delivery experience (Off-Shore / On-Shore project delivery) • The ability to build strong and fruitful client relationships and identify and develop opportunities for new business • Passion and a genuine interest for Oracle Cloud technologies and products • Capability, experience and passion to lead Oracle Cloud Assessments and Engagements with senior CXO level clients • Awareness of Oracle's IaaS and PaaS strategy and portfolio with the ability to confidently articulate their relevance to customers' businesses Why Capgemini is unique We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We work with a range of clients all with a unique set of business, technological and societal ambitions. Working for Capgemini you get to be at the forefront of designing future experiences, which truly impact our clients and wider society for the better. Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion. Get the Future You Want
Our client based in Wallingford is recruiting for a and enthusiastic Trainee Technical Support Coordinator to join our clients team, who is responsible for servicing software and services. The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills, have a logical approach to problem-solving with excellent attention to detail. The Technical Support Coordinator will handle support calls and emails from customers and internal staff, maintain hardware, prepare equipment for on-site delivery. They will report to the Head of Operations. This role may suit a candidate with a passion and interest in IT and seeking a role where they can utilise their skills. JOB RESPONSIBILITIES: Prepare new equipment and run maintenance on existing hardware Setup and prepare equipment for delivery to events Provide technical support for our on-site operations, including some weekends, early mornings and evenings Technical support for our SaaS solutions Set, maintain and exceed customer service standards Log all tickets within our CRM and keep up to date as they progress Progress all outstanding tickets and ensure they are resolved within the relevant time scales To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to your line manager for improvements Attend training to develop relevant knowledge, techniques and skills Perform any other duties related to the support and delivery of the products, or related third party products, as directed by the management team from time to time. QUALIFICATIONS: Excellent communication skills, particularly over the telephone, with the ability to explain issues clearly and simply, both orally and in writing Although experience in an IT setting is not essential (as full training will be given) an understanding and interest, particularly in software, would be a distinct advantage Previous experience of face-to-face or telephone-based customer service is desired Good understanding of technology and how it is applied in business A high degree of computer literacy and technical competency PERSONAL CHARACTERISTICS: Logical and analytical, with a methodical approach to problem-solving Solution-focused, with ability to prioritise Accurate, with high attention to detail Good team player, yet willing to take personal responsibility for issues Able to follow process and procedures Have a willingness to learn new systems Ability to meet deadlines and manage time effectively Able to be patient, tolerant and problem-solve accordingly Flexible and hardworking approach, with a can-do attitude A passion for success and always striving for excellence Persistent and resilient under pressure, with a good sense of humour Excellent administrative and organisational skills Self-motivated, resourceful and keen to learn and share knowledge Ability to work on own initiative Enthusiastic, motivated, empathetic and professional Be honest and act always with integrity Have a strong customer service mindset Hold a valid UK driving license Hold a valid passport.
10/11/2021
Full time
Our client based in Wallingford is recruiting for a and enthusiastic Trainee Technical Support Coordinator to join our clients team, who is responsible for servicing software and services. The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills, have a logical approach to problem-solving with excellent attention to detail. The Technical Support Coordinator will handle support calls and emails from customers and internal staff, maintain hardware, prepare equipment for on-site delivery. They will report to the Head of Operations. This role may suit a candidate with a passion and interest in IT and seeking a role where they can utilise their skills. JOB RESPONSIBILITIES: Prepare new equipment and run maintenance on existing hardware Setup and prepare equipment for delivery to events Provide technical support for our on-site operations, including some weekends, early mornings and evenings Technical support for our SaaS solutions Set, maintain and exceed customer service standards Log all tickets within our CRM and keep up to date as they progress Progress all outstanding tickets and ensure they are resolved within the relevant time scales To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to your line manager for improvements Attend training to develop relevant knowledge, techniques and skills Perform any other duties related to the support and delivery of the products, or related third party products, as directed by the management team from time to time. QUALIFICATIONS: Excellent communication skills, particularly over the telephone, with the ability to explain issues clearly and simply, both orally and in writing Although experience in an IT setting is not essential (as full training will be given) an understanding and interest, particularly in software, would be a distinct advantage Previous experience of face-to-face or telephone-based customer service is desired Good understanding of technology and how it is applied in business A high degree of computer literacy and technical competency PERSONAL CHARACTERISTICS: Logical and analytical, with a methodical approach to problem-solving Solution-focused, with ability to prioritise Accurate, with high attention to detail Good team player, yet willing to take personal responsibility for issues Able to follow process and procedures Have a willingness to learn new systems Ability to meet deadlines and manage time effectively Able to be patient, tolerant and problem-solve accordingly Flexible and hardworking approach, with a can-do attitude A passion for success and always striving for excellence Persistent and resilient under pressure, with a good sense of humour Excellent administrative and organisational skills Self-motivated, resourceful and keen to learn and share knowledge Ability to work on own initiative Enthusiastic, motivated, empathetic and professional Be honest and act always with integrity Have a strong customer service mindset Hold a valid UK driving license Hold a valid passport.
IT Project Manager (Cloud/Agile/Scrum) Lloyds Banking Group London, Halifax of Leeds - please only apply if able to work in one of these office location 2-3 days per week post covid Salary & Benefits: £57,139 to £79,496 base salary (location dependent), plus annual personal bonus, 15% employer pension contribution, 4% flexible cash pot, private medical insurance, 30 days holiday plus bank holidays. We also offer flexible working hours, agile working practices and home working 2-3 days per week. Who are Lloyds Banking Group and where does this role sit? Lloyds Banking Group is on the mission to build the bank of the future, and we need help to do it. Continuing our extensive transformation programme, we're redefining what a bank needs to be from the inside out. Our technology, our culture, and our mind-set is changing, all to show what an engineering-led organisation can do. This role sits within our cloud centre of excellence. Cloud is central to digitising the Group and building our LBG Bank of the Future . It enables us to increase technological pace and resiliency and to decrease capital expenditure. Our Cloud Centre of Excellence will put in place Cloud best practice; a community of experts that will face new challenges around software, security, resilience, finances, and risk; and will create the capability to adopt Cloud technology securely and at scale across our business. What will I focus on in this role? You'll work within an Agile feature team to coordinate the delivery technology projects focused on our usage of cloud technologies such as Platform as a Service (Paas) and Iaas/Saas. The Lab you will work within will be made up of multidisciplinary professionals including engineers, analysts, architects, business users, product owners and anyone else required to deliver projects in an agile way. You'll be supporting business readiness, ensuring that releases are packaged and governed appropriately, and users (colleagues or clients) are ready to receive them along with supporting run activity to maintain live applications to a high standard. We'll be seeking to transfer your knowledge and expertise of change delivery whilst acting as a servant leader to feature team operatives. You'll also support feature team members with the LBG governance & control framework along with conduct and compliance. Specific activities which you'll be responsible for include things like; Planning, resource management, governance & control activities Task management of staff in the lab Driving Agile working practices including Scrum based delivery Incident management Coordinating with software engineers, product owners, analysts, customers, technical specialists and relevant SMEs to ensure successful delivery Stakeholder management 3rdparty management of engineering, testing and security activity What do we need to see from applicants? We like people who come from diverse industry backgrounds and are not precious about if you have worked within financial services before as long as you have a solid working history in a modern Agile IT Project Delivery role in a regulated environment. As a minimum to be seriously considered we would need to see evidence in your CV of the following: A prior background working at a mid - senior level, as a modern Agile IT Project Delivery person, comfortable with software engineering projects. Background delivering technology programmes, ideally cloud (Iaas, Paas, etc) but we're happy to train you around cloud technologies as long as you have the core PM skills and a desire to learn. Good planning, resource management, governance & control, RAID, identifying and removing blockers, and budget management experience. Good stakeholder management and general people skills, including being comfortable engaging people at director level. 3rdparty management experience. Comfortable working with the likes of software engineers, product owners, business analysts, quality automation testing staff and customers! What else would be handy? (but please apply if you have the above) Knowledge of cloud platforms such as Azure, Google Cloud and Amazon Web Services. What can I expect in Return? We're dedicated to giving you opportunities and support to develop you both professionally and personally to optimise your potential! As a new colleague to the team, you'll join us on our journey to build a 21st century bank that reflects modern Britain and craft an inclusive culture where all colleagues feel encouraged and valued. We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and equal opportunity and are happy to consider flexible working arrangements. Together we'll make it possible!
09/11/2021
Full time
IT Project Manager (Cloud/Agile/Scrum) Lloyds Banking Group London, Halifax of Leeds - please only apply if able to work in one of these office location 2-3 days per week post covid Salary & Benefits: £57,139 to £79,496 base salary (location dependent), plus annual personal bonus, 15% employer pension contribution, 4% flexible cash pot, private medical insurance, 30 days holiday plus bank holidays. We also offer flexible working hours, agile working practices and home working 2-3 days per week. Who are Lloyds Banking Group and where does this role sit? Lloyds Banking Group is on the mission to build the bank of the future, and we need help to do it. Continuing our extensive transformation programme, we're redefining what a bank needs to be from the inside out. Our technology, our culture, and our mind-set is changing, all to show what an engineering-led organisation can do. This role sits within our cloud centre of excellence. Cloud is central to digitising the Group and building our LBG Bank of the Future . It enables us to increase technological pace and resiliency and to decrease capital expenditure. Our Cloud Centre of Excellence will put in place Cloud best practice; a community of experts that will face new challenges around software, security, resilience, finances, and risk; and will create the capability to adopt Cloud technology securely and at scale across our business. What will I focus on in this role? You'll work within an Agile feature team to coordinate the delivery technology projects focused on our usage of cloud technologies such as Platform as a Service (Paas) and Iaas/Saas. The Lab you will work within will be made up of multidisciplinary professionals including engineers, analysts, architects, business users, product owners and anyone else required to deliver projects in an agile way. You'll be supporting business readiness, ensuring that releases are packaged and governed appropriately, and users (colleagues or clients) are ready to receive them along with supporting run activity to maintain live applications to a high standard. We'll be seeking to transfer your knowledge and expertise of change delivery whilst acting as a servant leader to feature team operatives. You'll also support feature team members with the LBG governance & control framework along with conduct and compliance. Specific activities which you'll be responsible for include things like; Planning, resource management, governance & control activities Task management of staff in the lab Driving Agile working practices including Scrum based delivery Incident management Coordinating with software engineers, product owners, analysts, customers, technical specialists and relevant SMEs to ensure successful delivery Stakeholder management 3rdparty management of engineering, testing and security activity What do we need to see from applicants? We like people who come from diverse industry backgrounds and are not precious about if you have worked within financial services before as long as you have a solid working history in a modern Agile IT Project Delivery role in a regulated environment. As a minimum to be seriously considered we would need to see evidence in your CV of the following: A prior background working at a mid - senior level, as a modern Agile IT Project Delivery person, comfortable with software engineering projects. Background delivering technology programmes, ideally cloud (Iaas, Paas, etc) but we're happy to train you around cloud technologies as long as you have the core PM skills and a desire to learn. Good planning, resource management, governance & control, RAID, identifying and removing blockers, and budget management experience. Good stakeholder management and general people skills, including being comfortable engaging people at director level. 3rdparty management experience. Comfortable working with the likes of software engineers, product owners, business analysts, quality automation testing staff and customers! What else would be handy? (but please apply if you have the above) Knowledge of cloud platforms such as Azure, Google Cloud and Amazon Web Services. What can I expect in Return? We're dedicated to giving you opportunities and support to develop you both professionally and personally to optimise your potential! As a new colleague to the team, you'll join us on our journey to build a 21st century bank that reflects modern Britain and craft an inclusive culture where all colleagues feel encouraged and valued. We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and equal opportunity and are happy to consider flexible working arrangements. Together we'll make it possible!
Software Developer, £25-35k, Eastleigh (4 Days Remote) C#, SQL, SalesForce, DBA, Data - Training for all tech Junior/Mid Software Developer (Training available C#, SQL, APEX) Eastleigh, Hampshire (4 days remote) £25000 - £35000 + Excellent Pension Your new company Eastleigh Borough Council is situated in the heart of South Hampshire, bordering the River Hamble and The Solent and a short drive from The New Forest and South Downs National Parks and has excellent travel connections by road, rail and air. They have big ambitions and have embarked on a complete range of major projects and initiatives which include the creation of a green borough, enabling healthy communities, promoting prosperity for Local Businesses and the provision of a more diverse mix of housing to meet residents' needs. Respected by key partners, their culture is based on supporting each other to achieve results. Their values are to take pride, think customer, think colleague and think differently, and it's these values that their staff embody in their day to day work and help to make Eastleigh a great place to work. As an employer they offer a great range of benefits, a commitment to continuous professional development and a friendly, nurturing environment. They have ensured, despite the economically challenging last few years, no reduction in their services and indeed have expanded many areas of service delivery, including Development Management and Planning Enforcement. As a result they are expanding their Software Development team with a core mission to deliver council services and content to citizens across any connected device, time or location. They need your help to continue to scale until they've built a platform that can be accessed from anywhere at any time. Your new role The team are functional object-oriented code enthusiasts and care about best practice. They work in small, cross-functional squads that promote Agile practices. In the backend team, they are experienced advocates of cloud computing and fanatical about, PaaS, SaaS and IaaS. You can expect to join a team that is applying core design principles. Eastleigh use Salesforce, AWS and Azure to redesign and join up customer interactions and provide productivity to their workforce. They have a mature DevOps culture in place, where the team is responsible for the infrastructure and deployment of those applications - "You build it, you run it." Being fully integrated into their team, you'll find the day-to-day activities of the technical teams are monitoring the performance of the technology stack and providing solutions to any issues or queries. You will be involved in working with business stakeholders and the analysis team to define quality, easy to use, cost effective solutions meeting business requirements. You will also get the opportunity to work with applications using .NET technologies, system architecture and design, development, customisation and testing. What you'll need to succeed This role is unique as they are primarily concerned with the behaviour and attitude of the applicants rather than needing all the skills from day 1. The Head of IT is big on training and providing you have the following you can be considered: * Practical object-oriented development experience that can be demonstrated through work examples (ideally C# / .Net based with SQL) * If no commercial experience, a relevant degree in Computer Science, Software Engineering or similar. * A get up and go attitude, hungry to learn and progress in a career in software development. * Understanding that the role offers wider exposure than just core development and can touch DBA work, Salesforce, Relational Databases and Systems Testing. *The full tech exposure you'll gain in the role is below* * SQL and Ingres database administration * Object Oriented coding; e.g. Apex, C#, Java etc. * COTS Application support, maintenance, and upgrades * Windows and Linux aficionado * Salesforce low-code development * Business and data analytics * Web form and case management process development * End-to-end product lifecycle management * Quality Assurance / System Testing * End User Training What you'll get in return Eastleigh are committed to supporting and developing all their staff and creating a culture that is inclusive, innovative and enjoyable. They support their staff in maintaining a good work life balance through their innovative flexi time system. They also have an excellent package of benefits including: * 27-30 days annual leave dependant on service + bank holidays * Flexible working arrangements and ability to accrue up to 2 days additional leave per month * Remote working up to 4 days per week * Defined Benefit Pension Scheme * Places Leisure, Eastleigh - 30% off Full Membership * Confidential Employee Advice and Support Programme * Car and Season Ticket loans * Excellent working environment * Support for continuous professional development What you need to do now To find out more and to be considered for this position please apply directly, or contact Max Wilcock, Senior Business Manager on . At Hays Technology, we are shaping the future of recruitment. The rapid adoption of cloud, which is making customer interfaces more engaging and creating a seamless engagement with businesses, means that from the foundation of your organisation up, software developers are critical to success. As the competition for talent grows, we're ready and waiting to help developers really make an impact on organisations, so talk to us today. We are Hays Technology. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
07/10/2021
Full time
Software Developer, £25-35k, Eastleigh (4 Days Remote) C#, SQL, SalesForce, DBA, Data - Training for all tech Junior/Mid Software Developer (Training available C#, SQL, APEX) Eastleigh, Hampshire (4 days remote) £25000 - £35000 + Excellent Pension Your new company Eastleigh Borough Council is situated in the heart of South Hampshire, bordering the River Hamble and The Solent and a short drive from The New Forest and South Downs National Parks and has excellent travel connections by road, rail and air. They have big ambitions and have embarked on a complete range of major projects and initiatives which include the creation of a green borough, enabling healthy communities, promoting prosperity for Local Businesses and the provision of a more diverse mix of housing to meet residents' needs. Respected by key partners, their culture is based on supporting each other to achieve results. Their values are to take pride, think customer, think colleague and think differently, and it's these values that their staff embody in their day to day work and help to make Eastleigh a great place to work. As an employer they offer a great range of benefits, a commitment to continuous professional development and a friendly, nurturing environment. They have ensured, despite the economically challenging last few years, no reduction in their services and indeed have expanded many areas of service delivery, including Development Management and Planning Enforcement. As a result they are expanding their Software Development team with a core mission to deliver council services and content to citizens across any connected device, time or location. They need your help to continue to scale until they've built a platform that can be accessed from anywhere at any time. Your new role The team are functional object-oriented code enthusiasts and care about best practice. They work in small, cross-functional squads that promote Agile practices. In the backend team, they are experienced advocates of cloud computing and fanatical about, PaaS, SaaS and IaaS. You can expect to join a team that is applying core design principles. Eastleigh use Salesforce, AWS and Azure to redesign and join up customer interactions and provide productivity to their workforce. They have a mature DevOps culture in place, where the team is responsible for the infrastructure and deployment of those applications - "You build it, you run it." Being fully integrated into their team, you'll find the day-to-day activities of the technical teams are monitoring the performance of the technology stack and providing solutions to any issues or queries. You will be involved in working with business stakeholders and the analysis team to define quality, easy to use, cost effective solutions meeting business requirements. You will also get the opportunity to work with applications using .NET technologies, system architecture and design, development, customisation and testing. What you'll need to succeed This role is unique as they are primarily concerned with the behaviour and attitude of the applicants rather than needing all the skills from day 1. The Head of IT is big on training and providing you have the following you can be considered: * Practical object-oriented development experience that can be demonstrated through work examples (ideally C# / .Net based with SQL) * If no commercial experience, a relevant degree in Computer Science, Software Engineering or similar. * A get up and go attitude, hungry to learn and progress in a career in software development. * Understanding that the role offers wider exposure than just core development and can touch DBA work, Salesforce, Relational Databases and Systems Testing. *The full tech exposure you'll gain in the role is below* * SQL and Ingres database administration * Object Oriented coding; e.g. Apex, C#, Java etc. * COTS Application support, maintenance, and upgrades * Windows and Linux aficionado * Salesforce low-code development * Business and data analytics * Web form and case management process development * End-to-end product lifecycle management * Quality Assurance / System Testing * End User Training What you'll get in return Eastleigh are committed to supporting and developing all their staff and creating a culture that is inclusive, innovative and enjoyable. They support their staff in maintaining a good work life balance through their innovative flexi time system. They also have an excellent package of benefits including: * 27-30 days annual leave dependant on service + bank holidays * Flexible working arrangements and ability to accrue up to 2 days additional leave per month * Remote working up to 4 days per week * Defined Benefit Pension Scheme * Places Leisure, Eastleigh - 30% off Full Membership * Confidential Employee Advice and Support Programme * Car and Season Ticket loans * Excellent working environment * Support for continuous professional development What you need to do now To find out more and to be considered for this position please apply directly, or contact Max Wilcock, Senior Business Manager on . At Hays Technology, we are shaping the future of recruitment. The rapid adoption of cloud, which is making customer interfaces more engaging and creating a seamless engagement with businesses, means that from the foundation of your organisation up, software developers are critical to success. As the competition for talent grows, we're ready and waiting to help developers really make an impact on organisations, so talk to us today. We are Hays Technology. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Website Project Manager - Web / AGILE / SaaS ?£45,000 - £60,000 Remote - applicants must be based in the UK Due to year on year growth my client is actively seeking an experienced Website Project Manager to join their team and contribute towards the successful delivery of their robust market leading innovative platform for the financial services industry. My client is enhancing their innovative cloud-based CRM solution which will enable the business to continue to provide their industry leading solutions to an expanding list of residential and commercial customers. Website Project Manager - Reporting into the Product Director and working within a collaborative Software Delivery team that creates innovative products that will scale the business. You will take a lead in an integral Web Project Managing role, managing the enhancements, UX, SEO and build of my clients customer facing websites which will attract, retain and guide customers. Requirements Experienced as a Digital / Web Software focused Project Manager, Product Manager, Product Owner / Manager Excellent communication skills - able to engage and manage key stakeholders at all levels with diplomacy, able to translate technical jargon to non-technical audiences. Experience of utilising AGILE / Scrum methodologies You will have current experience of Delivering bespoke web / Digital products / projects within business tolerances Proven experience of work with cross functional teams - Website Development, UI / UX, Marketing and have experience of overseeing A/B testing Experience of working within a start-up environment is advantageous Benefits My client offers a competitive salary, pension and benefits package, which includes paid holiday, health cover and access to a market leading flexible benefits portal where you can choose the benefits that work for you
07/10/2021
Full time
Website Project Manager - Web / AGILE / SaaS ?£45,000 - £60,000 Remote - applicants must be based in the UK Due to year on year growth my client is actively seeking an experienced Website Project Manager to join their team and contribute towards the successful delivery of their robust market leading innovative platform for the financial services industry. My client is enhancing their innovative cloud-based CRM solution which will enable the business to continue to provide their industry leading solutions to an expanding list of residential and commercial customers. Website Project Manager - Reporting into the Product Director and working within a collaborative Software Delivery team that creates innovative products that will scale the business. You will take a lead in an integral Web Project Managing role, managing the enhancements, UX, SEO and build of my clients customer facing websites which will attract, retain and guide customers. Requirements Experienced as a Digital / Web Software focused Project Manager, Product Manager, Product Owner / Manager Excellent communication skills - able to engage and manage key stakeholders at all levels with diplomacy, able to translate technical jargon to non-technical audiences. Experience of utilising AGILE / Scrum methodologies You will have current experience of Delivering bespoke web / Digital products / projects within business tolerances Proven experience of work with cross functional teams - Website Development, UI / UX, Marketing and have experience of overseeing A/B testing Experience of working within a start-up environment is advantageous Benefits My client offers a competitive salary, pension and benefits package, which includes paid holiday, health cover and access to a market leading flexible benefits portal where you can choose the benefits that work for you
We make software across a huge number of markets from Finance and Payroll to Hospitality. We're one of the UK's fastest growing SAAS businesses with a team of over 3,000 people. This position is in Health and Social care, where our products schedule and manage care for thousands of people across the UK and Ireland. We make the apps that live in the hands of carers delivering support and assistance to people in their own homes and every day we're 45,000+ visits. We're the largest market incumbent and we're making a huge reinvestment in our products. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 40,000 organisations rely on Access software to help their organisation thrive. About you: A Product Manager with a well proven portfolio of SAAS or B2C products. We want to hear about what you've built. You'll need to have plenty of experience prioritising and managing projects. You'll need to be great with stakeholders, which goes without saying for a Product Manager, but this is especially important in this role. You'll also need a passion for making an impact with the software you make; care is one of the least tech enabled sectors in the UK and there's a lot of opportunity to change that. You will develop key systems and use your business knowledge and commercial awareness to drive future enhancements of the business processes and customer facing solutions as well as working with the sponsors and project teams to define project goals, scope and timelines. Day-to-day, you responsibilities will include: • Create the product roadmap for the responsible product and market sectors aligned with the company Strategy and Vision. • Use sound understanding and appreciation of the Market, customer problems and competitive landscape along with research and metrics to inform decisions. • Contribute to increasing the profitability of their product and developing innovative new ideas. • Collaborate with key stakeholders and all other departments and divisions to communicate the product roadmap, product content and launch. • Develop and implement a launch plan for responsible product, working closely with all departments to execute the plan. • Support sales and go to market initiatives for the existing product, owning the creation of sales & demonstration material, content for lead generation, and presentations/content for user group meetings. • Develop and maintain a thorough understanding of customers' business processes and requirements, becoming a product expert, able to do pre-sales demos of all of your products. • Work with the other Product Managers to understand the overall portfolio, to facilitate the overall product strategy, integration and cross sell. • Initiate and support engagement with clients through Special Interest Groups, User Groups and other events. As a well-rounded Product Manager, your Skills and Experiences likely include: • Commercially aware with a good understanding of market drivers and client needs. • Flexible and pragmatic, able to respond to shifting priorities, demands and timelines by using effective analytical and problem solving skills. • Ability to think creatively and exploit opportunities. • Excellent communicator able to communicate at all levels and adopt a flexible & consultative approach. • Proactive, works at pace, goal orientated with a strong delivery/milestone focus. • Demonstrates sound judgement, able to make decisions independently whilst recognising when to escalate for more senior approval. • Persuasive, encouraging and motivating with strong Interpersonal skills. • Identifies issues early and prioritises appropriately. • Able to grasp technical concepts and new product functionality quickly. • Thorough knowledge of agile development methods, processes and best practices What does Access offer you? We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously. We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. In addition to our standard benefits you will get: • 25 days holiday + bank holidays + option to buy 5 further days each year • Match contributory pension • Healthcare • A Competitive Salary • Giving Back/Charity days • Quarterly Socials • 6 weeks Sabbaticals (after 6 years of service) • The Access Group Big Break: our all-expenses paid holiday to Spain each year (covid allowing)
09/09/2021
Full time
We make software across a huge number of markets from Finance and Payroll to Hospitality. We're one of the UK's fastest growing SAAS businesses with a team of over 3,000 people. This position is in Health and Social care, where our products schedule and manage care for thousands of people across the UK and Ireland. We make the apps that live in the hands of carers delivering support and assistance to people in their own homes and every day we're 45,000+ visits. We're the largest market incumbent and we're making a huge reinvestment in our products. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 40,000 organisations rely on Access software to help their organisation thrive. About you: A Product Manager with a well proven portfolio of SAAS or B2C products. We want to hear about what you've built. You'll need to have plenty of experience prioritising and managing projects. You'll need to be great with stakeholders, which goes without saying for a Product Manager, but this is especially important in this role. You'll also need a passion for making an impact with the software you make; care is one of the least tech enabled sectors in the UK and there's a lot of opportunity to change that. You will develop key systems and use your business knowledge and commercial awareness to drive future enhancements of the business processes and customer facing solutions as well as working with the sponsors and project teams to define project goals, scope and timelines. Day-to-day, you responsibilities will include: • Create the product roadmap for the responsible product and market sectors aligned with the company Strategy and Vision. • Use sound understanding and appreciation of the Market, customer problems and competitive landscape along with research and metrics to inform decisions. • Contribute to increasing the profitability of their product and developing innovative new ideas. • Collaborate with key stakeholders and all other departments and divisions to communicate the product roadmap, product content and launch. • Develop and implement a launch plan for responsible product, working closely with all departments to execute the plan. • Support sales and go to market initiatives for the existing product, owning the creation of sales & demonstration material, content for lead generation, and presentations/content for user group meetings. • Develop and maintain a thorough understanding of customers' business processes and requirements, becoming a product expert, able to do pre-sales demos of all of your products. • Work with the other Product Managers to understand the overall portfolio, to facilitate the overall product strategy, integration and cross sell. • Initiate and support engagement with clients through Special Interest Groups, User Groups and other events. As a well-rounded Product Manager, your Skills and Experiences likely include: • Commercially aware with a good understanding of market drivers and client needs. • Flexible and pragmatic, able to respond to shifting priorities, demands and timelines by using effective analytical and problem solving skills. • Ability to think creatively and exploit opportunities. • Excellent communicator able to communicate at all levels and adopt a flexible & consultative approach. • Proactive, works at pace, goal orientated with a strong delivery/milestone focus. • Demonstrates sound judgement, able to make decisions independently whilst recognising when to escalate for more senior approval. • Persuasive, encouraging and motivating with strong Interpersonal skills. • Identifies issues early and prioritises appropriately. • Able to grasp technical concepts and new product functionality quickly. • Thorough knowledge of agile development methods, processes and best practices What does Access offer you? We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously. We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. In addition to our standard benefits you will get: • 25 days holiday + bank holidays + option to buy 5 further days each year • Match contributory pension • Healthcare • A Competitive Salary • Giving Back/Charity days • Quarterly Socials • 6 weeks Sabbaticals (after 6 years of service) • The Access Group Big Break: our all-expenses paid holiday to Spain each year (covid allowing)
We make software across a huge number of markets from Finance and Payroll to Hospitality. We're one of the UK's fastest growing SAAS businesses with a team of over 3,000 people. This position is in Health and Social care, where our products schedule and manage care for thousands of people across the UK and Ireland. We make the apps that live in the hands of carers delivering support and assistance to people in their own homes and every day we're 45,000+ visits. We're the largest market incumbent and we're making a huge reinvestment in our products. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 40,000 organisations rely on Access software to help their organisation thrive. About you: A Product Manager with a well proven portfolio of SAAS or B2C products. We want to hear about what you've built. You'll need to have plenty of experience prioritising and managing projects. You'll need to be great with stakeholders, which goes without saying for a Product Manager, but this is especially important in this role. You'll also need a passion for making an impact with the software you make; care is one of the least tech enabled sectors in the UK and there's a lot of opportunity to change that. You will develop key systems and use your business knowledge and commercial awareness to drive future enhancements of the business processes and customer facing solutions as well as working with the sponsors and project teams to define project goals, scope and timelines. Day-to-day, you responsibilities will include: • Create the product roadmap for the responsible product and market sectors aligned with the company Strategy and Vision. • Use sound understanding and appreciation of the Market, customer problems and competitive landscape along with research and metrics to inform decisions. • Contribute to increasing the profitability of their product and developing innovative new ideas. • Collaborate with key stakeholders and all other departments and divisions to communicate the product roadmap, product content and launch. • Develop and implement a launch plan for responsible product, working closely with all departments to execute the plan. • Support sales and go to market initiatives for the existing product, owning the creation of sales & demonstration material, content for lead generation, and presentations/content for user group meetings. • Develop and maintain a thorough understanding of customers' business processes and requirements, becoming a product expert, able to do pre-sales demos of all of your products. • Work with the other Product Managers to understand the overall portfolio, to facilitate the overall product strategy, integration and cross sell. • Initiate and support engagement with clients through Special Interest Groups, User Groups and other events. As a well-rounded Product Manager, your Skills and Experiences likely include: • Commercially aware with a good understanding of market drivers and client needs. • Flexible and pragmatic, able to respond to shifting priorities, demands and timelines by using effective analytical and problem solving skills. • Ability to think creatively and exploit opportunities. • Excellent communicator able to communicate at all levels and adopt a flexible & consultative approach. • Proactive, works at pace, goal orientated with a strong delivery/milestone focus. • Demonstrates sound judgement, able to make decisions independently whilst recognising when to escalate for more senior approval. • Persuasive, encouraging and motivating with strong Interpersonal skills. • Identifies issues early and prioritises appropriately. • Able to grasp technical concepts and new product functionality quickly. • Thorough knowledge of agile development methods, processes and best practices What does Access offer you? We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously. We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. In addition to our standard benefits you will get: • 25 days holiday + bank holidays + option to buy 5 further days each year • Match contributory pension • Healthcare • A Competitive Salary • Giving Back/Charity days • Quarterly Socials • 6 weeks Sabbaticals (after 6 years of service) • The Access Group Big Break: our all-expenses paid holiday to Spain each year (covid allowing)
09/09/2021
Full time
We make software across a huge number of markets from Finance and Payroll to Hospitality. We're one of the UK's fastest growing SAAS businesses with a team of over 3,000 people. This position is in Health and Social care, where our products schedule and manage care for thousands of people across the UK and Ireland. We make the apps that live in the hands of carers delivering support and assistance to people in their own homes and every day we're 45,000+ visits. We're the largest market incumbent and we're making a huge reinvestment in our products. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 40,000 organisations rely on Access software to help their organisation thrive. About you: A Product Manager with a well proven portfolio of SAAS or B2C products. We want to hear about what you've built. You'll need to have plenty of experience prioritising and managing projects. You'll need to be great with stakeholders, which goes without saying for a Product Manager, but this is especially important in this role. You'll also need a passion for making an impact with the software you make; care is one of the least tech enabled sectors in the UK and there's a lot of opportunity to change that. You will develop key systems and use your business knowledge and commercial awareness to drive future enhancements of the business processes and customer facing solutions as well as working with the sponsors and project teams to define project goals, scope and timelines. Day-to-day, you responsibilities will include: • Create the product roadmap for the responsible product and market sectors aligned with the company Strategy and Vision. • Use sound understanding and appreciation of the Market, customer problems and competitive landscape along with research and metrics to inform decisions. • Contribute to increasing the profitability of their product and developing innovative new ideas. • Collaborate with key stakeholders and all other departments and divisions to communicate the product roadmap, product content and launch. • Develop and implement a launch plan for responsible product, working closely with all departments to execute the plan. • Support sales and go to market initiatives for the existing product, owning the creation of sales & demonstration material, content for lead generation, and presentations/content for user group meetings. • Develop and maintain a thorough understanding of customers' business processes and requirements, becoming a product expert, able to do pre-sales demos of all of your products. • Work with the other Product Managers to understand the overall portfolio, to facilitate the overall product strategy, integration and cross sell. • Initiate and support engagement with clients through Special Interest Groups, User Groups and other events. As a well-rounded Product Manager, your Skills and Experiences likely include: • Commercially aware with a good understanding of market drivers and client needs. • Flexible and pragmatic, able to respond to shifting priorities, demands and timelines by using effective analytical and problem solving skills. • Ability to think creatively and exploit opportunities. • Excellent communicator able to communicate at all levels and adopt a flexible & consultative approach. • Proactive, works at pace, goal orientated with a strong delivery/milestone focus. • Demonstrates sound judgement, able to make decisions independently whilst recognising when to escalate for more senior approval. • Persuasive, encouraging and motivating with strong Interpersonal skills. • Identifies issues early and prioritises appropriately. • Able to grasp technical concepts and new product functionality quickly. • Thorough knowledge of agile development methods, processes and best practices What does Access offer you? We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously. We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. In addition to our standard benefits you will get: • 25 days holiday + bank holidays + option to buy 5 further days each year • Match contributory pension • Healthcare • A Competitive Salary • Giving Back/Charity days • Quarterly Socials • 6 weeks Sabbaticals (after 6 years of service) • The Access Group Big Break: our all-expenses paid holiday to Spain each year (covid allowing)
