Spectrum IT Recruitment
Cheltenham, Gloucestershire
IT Systems Engineer On Site Working - Gloucester. Purpose of the Role The Senior IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting the IT infrastructure across the client's three sites. This includes managing a wide range of systems such as hardware, software, networks, servers, and databases. The Senior IT Systems Engineer will ensure that the client's IT infrastructure and mission-critical simulator operations remain reliable, secure, and efficient, and that all systems effectively support the organisation's overall business objectives. Key Duties and Responsibilities Issue Management: Identify, troubleshoot, and resolve issues related to hardware, software, or network connectivity across both the Simulator and Office networks, ensuring all incidents are properly logged and tracked. Oversee the IT helpdesk system to maintain targeted service level agreements (SLAs). Installation and Configuration: Lead the installation and configuration of hardware, software, and network systems to achieve optimal performance, reliability, and security. Technical Support: Provide 2nd and 3rd line technical support, resolving complex system, hardware, software, and network issues. Security Management: Monitor and maintain IT security measures to protect organisational data, networks, and systems from unauthorised access, data breaches, or other cyber threats. Maintenance and Upgrades: Carry out regular maintenance, updates, and upgrades of IT systems, ensuring high performance and minimal downtime. Documentation: Create and maintain accurate documentation of system configurations, processes, and procedures for use by IT staff and end-users. Training and Support: Deliver inductions, training sessions, and ongoing support to end-users on IT systems, hardware, software, and security best practices. Budgeting and Reporting: Contribute to monthly IT reports and assist with preparing the annual IT budget. Line Management: Manage one direct report, conducting regular one-to-one meetings and performance appraisals. Technical Requirements Strong experience with Windows Server , Azure , O365 , SharePoint , Intune , and Active Directory Group Policy . Expertise in VMware configuration and administration . Advanced knowledge of network and firewall configuration , including VLANs, Access Points, SSL, and IPSEC. Proficiency with antivirus and security technologies. Formal Microsoft certification . Previous experience managing IT helpdesk operations . Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
10/12/2025
Full time
IT Systems Engineer On Site Working - Gloucester. Purpose of the Role The Senior IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting the IT infrastructure across the client's three sites. This includes managing a wide range of systems such as hardware, software, networks, servers, and databases. The Senior IT Systems Engineer will ensure that the client's IT infrastructure and mission-critical simulator operations remain reliable, secure, and efficient, and that all systems effectively support the organisation's overall business objectives. Key Duties and Responsibilities Issue Management: Identify, troubleshoot, and resolve issues related to hardware, software, or network connectivity across both the Simulator and Office networks, ensuring all incidents are properly logged and tracked. Oversee the IT helpdesk system to maintain targeted service level agreements (SLAs). Installation and Configuration: Lead the installation and configuration of hardware, software, and network systems to achieve optimal performance, reliability, and security. Technical Support: Provide 2nd and 3rd line technical support, resolving complex system, hardware, software, and network issues. Security Management: Monitor and maintain IT security measures to protect organisational data, networks, and systems from unauthorised access, data breaches, or other cyber threats. Maintenance and Upgrades: Carry out regular maintenance, updates, and upgrades of IT systems, ensuring high performance and minimal downtime. Documentation: Create and maintain accurate documentation of system configurations, processes, and procedures for use by IT staff and end-users. Training and Support: Deliver inductions, training sessions, and ongoing support to end-users on IT systems, hardware, software, and security best practices. Budgeting and Reporting: Contribute to monthly IT reports and assist with preparing the annual IT budget. Line Management: Manage one direct report, conducting regular one-to-one meetings and performance appraisals. Technical Requirements Strong experience with Windows Server , Azure , O365 , SharePoint , Intune , and Active Directory Group Policy . Expertise in VMware configuration and administration . Advanced knowledge of network and firewall configuration , including VLANs, Access Points, SSL, and IPSEC. Proficiency with antivirus and security technologies. Formal Microsoft certification . Previous experience managing IT helpdesk operations . Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity. Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM. Provide and present clients with centralized services reports and cybersecurity reviews. Collaborate with the Project team on deployments, migrations, automations, and upgrades across on-premises and cloud environments. Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk with first-response troubleshooting. Contribute to continual service improvement by reviewing recurring incidents and identifying training or process opportunities. Mentor and provide technical guidance to Service Desk engineers. Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance. Key Skills & Experience Proven experience in a 3rd Line / Senior Engineer role within an MSP environment Strong knowledge of Microsoft technologies, including Azure, 365, SharePoint, and Intune Excellent understanding of networking, firewalls, VPNs, and Windows Server environments Experience with RMM tools, security platforms, and endpoint management Familiarity with tools and platforms such as Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, and Autotask Strong troubleshooting, analytical, and communication skills Ability to work independently and collaboratively across teams Experience with Cyber Essentials, Cyber Essentials Plus, and other frameworks such as NIST, ISO27001 Commitment to producing clear documentation and knowledge sharing Desirable Certifications Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, or similar cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company Join a technically strong, supportive, and collaborative team in central London Work across diverse clients, technologies, and industries Play a key role in strategic projects and continuous improvement initiatives Access ongoing training, certifications, and professional development opportunities Be part of a company that values reliability, security, and delivering excellent customer service
09/12/2025
Full time
Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity. Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM. Provide and present clients with centralized services reports and cybersecurity reviews. Collaborate with the Project team on deployments, migrations, automations, and upgrades across on-premises and cloud environments. Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk with first-response troubleshooting. Contribute to continual service improvement by reviewing recurring incidents and identifying training or process opportunities. Mentor and provide technical guidance to Service Desk engineers. Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance. Key Skills & Experience Proven experience in a 3rd Line / Senior Engineer role within an MSP environment Strong knowledge of Microsoft technologies, including Azure, 365, SharePoint, and Intune Excellent understanding of networking, firewalls, VPNs, and Windows Server environments Experience with RMM tools, security platforms, and endpoint management Familiarity with tools and platforms such as Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, and Autotask Strong troubleshooting, analytical, and communication skills Ability to work independently and collaboratively across teams Experience with Cyber Essentials, Cyber Essentials Plus, and other frameworks such as NIST, ISO27001 Commitment to producing clear documentation and knowledge sharing Desirable Certifications Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, or similar cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company Join a technically strong, supportive, and collaborative team in central London Work across diverse clients, technologies, and industries Play a key role in strategic projects and continuous improvement initiatives Access ongoing training, certifications, and professional development opportunities Be part of a company that values reliability, security, and delivering excellent customer service
Cyber Security & Centralised Services Manager Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong emphasis on cybersecurity, resilience and regulatory compliance. The Opportunity: We are seeking an experienced Cyber Security & Centralised Services Managerwith a strong cybersecurity focus to join our growing technical team. In this pivotal role, you will: Act as the primary escalation point for complex IT and cybersecurity incidents. Manage and secure core client infrastructure and cloud environments. Ensure centralised security, monitoring, and incident response platforms operate effectively. You will collaborate closely with our Service Desk, Projects and Account Management teams to maintain high standards of service, document solutions and mentor junior engineers in line with cybersecurity best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Key Responsibilities Cyber Security & Centralised Services Manager: Serve as the primary escalation point for complex IT and cybersecurity incidents, including malware infections, ransomware attacks, phishing attempts, and unauthorised access events. Monitor, analyse, and respond to alerts from client security platforms (MDR/XDR, SentinelOne, Huntress, Fortinet, Mimecast, Avanan, Defender) to ensure rapid threat mitigation. Conduct vulnerability assessments, risk analyses and security audits across client environments, providing actionable recommendations and remediation guidance. Implement and maintain security hardening across infrastructure, cloud services, endpoints, and networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation workflows, ensuring systems remain secure by design. Maintain and improve Standard Operating Procedures (SOPs) for security operations, ensuring knowledge is shared across the team for rapid incident handling. Provide mentorship and cybersecurity guidance to junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised Services Manager Key Skills & Experience: Proven experience in a 3rd Line / Senior Engineer role within an MSP or security-focused IT environment, supporting multiple clients and environments. Strong knowledge of Microsoft technologies (Azure, Microsoft 365, SharePoint, Intune/Entra) with a focus on security configuration, hardening and monitoring. In-depth understanding of networking, firewalls, VPNs, Windows Server, Active Directory and hybrid cloud security architectures. Hands-on experience with endpoint protection, EDR/MDR/XDR platforms, email security, RMM tools, and centralised monitoring systems. Familiarity with security frameworks and compliance standards, including Cyber Essentials, Cyber Essentials Plus, ISO27001, NIST, and GDPR requirements. Skilled in vulnerability management, threat detection, incident response, and remediation planning, including experience with ransomware and phishing mitigation. Strong communication skills with the ability to present technical and security findings to non-technical stakeholders and clients. Proactive mindset in threat hunting, risk assessments and continuous improvement of client security posture. Mentorship and leadership experience, providing cybersecurity guidance to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: Be part of a technically strong, supportive and collaborative security-conscious team in central London. Play a key role in strategic security projects, incident response and continuous improvement initiatives. Access ongoing training, certifications and professional development in cybersecurity. Join a company that holds the core values of Honesty, Accountability, Commitment, Innovation, Expertise and Collaboration
09/12/2025
Full time
Cyber Security & Centralised Services Manager Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong emphasis on cybersecurity, resilience and regulatory compliance. The Opportunity: We are seeking an experienced Cyber Security & Centralised Services Managerwith a strong cybersecurity focus to join our growing technical team. In this pivotal role, you will: Act as the primary escalation point for complex IT and cybersecurity incidents. Manage and secure core client infrastructure and cloud environments. Ensure centralised security, monitoring, and incident response platforms operate effectively. You will collaborate closely with our Service Desk, Projects and Account Management teams to maintain high standards of service, document solutions and mentor junior engineers in line with cybersecurity best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Key Responsibilities Cyber Security & Centralised Services Manager: Serve as the primary escalation point for complex IT and cybersecurity incidents, including malware infections, ransomware attacks, phishing attempts, and unauthorised access events. Monitor, analyse, and respond to alerts from client security platforms (MDR/XDR, SentinelOne, Huntress, Fortinet, Mimecast, Avanan, Defender) to ensure rapid threat mitigation. Conduct vulnerability assessments, risk analyses and security audits across client environments, providing actionable recommendations and remediation guidance. Implement and maintain security hardening across infrastructure, cloud services, endpoints, and networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation workflows, ensuring systems remain secure by design. Maintain and improve Standard Operating Procedures (SOPs) for security operations, ensuring knowledge is shared across the team for rapid incident handling. Provide mentorship and cybersecurity guidance to junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised Services Manager Key Skills & Experience: Proven experience in a 3rd Line / Senior Engineer role within an MSP or security-focused IT environment, supporting multiple clients and environments. Strong knowledge of Microsoft technologies (Azure, Microsoft 365, SharePoint, Intune/Entra) with a focus on security configuration, hardening and monitoring. In-depth understanding of networking, firewalls, VPNs, Windows Server, Active Directory and hybrid cloud security architectures. Hands-on experience with endpoint protection, EDR/MDR/XDR platforms, email security, RMM tools, and centralised monitoring systems. Familiarity with security frameworks and compliance standards, including Cyber Essentials, Cyber Essentials Plus, ISO27001, NIST, and GDPR requirements. Skilled in vulnerability management, threat detection, incident response, and remediation planning, including experience with ransomware and phishing mitigation. Strong communication skills with the ability to present technical and security findings to non-technical stakeholders and clients. Proactive mindset in threat hunting, risk assessments and continuous improvement of client security posture. Mentorship and leadership experience, providing cybersecurity guidance to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: Be part of a technically strong, supportive and collaborative security-conscious team in central London. Play a key role in strategic security projects, incident response and continuous improvement initiatives. Access ongoing training, certifications and professional development in cybersecurity. Join a company that holds the core values of Honesty, Accountability, Commitment, Innovation, Expertise and Collaboration
The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
05/12/2025
Full time
The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
05/12/2025
Full time
An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
We are currently urgently recruiting for the attached opportunity below. To show your interest simply reply to this email and we'll arrange a good time to speak with you. They are a global business based in Sheffield that offer a great chance to secure long term employment with a true global organisation. Job description: Benefits: Salary negotiable 25 days holidays (plus stats) + 4% Pension + Life x 3 + Free Parking Cycle Scheme + EAP + Enhanced Family Benefits The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
05/12/2025
Full time
We are currently urgently recruiting for the attached opportunity below. To show your interest simply reply to this email and we'll arrange a good time to speak with you. They are a global business based in Sheffield that offer a great chance to secure long term employment with a true global organisation. Job description: Benefits: Salary negotiable 25 days holidays (plus stats) + 4% Pension + Life x 3 + Free Parking Cycle Scheme + EAP + Enhanced Family Benefits The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
04/12/2025
Full time
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Energy, were enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. We design, build and commission substations at voltages up to and including 400kV. Our teams construct and maintain transmission lines and substations, ensuring the efficient and reliable delivery of electricity. Were looking for an experienced design engineer to help shape the future of the UKs energy infrastructure. Do you have a strong background in high-voltage substation design, and enjoy working on complex, multidisciplinary projects? This could be your next big move! What Youll Be Doing Design substations that meet client needs, budgets, and deadlines Help with tenders, contracts, and technical drawings Work closely with teams and clients to deliver projects smoothly Visit sites often and stay connected with the operations team Support and train engineers and CAD technicians Join design reviews and help improve standards and processes Follow safety, quality, and environmental rules (OHSAS 18001, ISO9001, ISO14001) Communicate clearly and professionally across all levels What Youll Bring Degree or HND in Electrical/Electronic Engineering 5+ years experience in power transmission and substation design Strong knowledge of National Grid, British Standards, and UK design rules Skilled in 2D CAD software (Autodesk preferred) Able to quickly learn new engineering software Experience with NGET stage 4.4 design and earthing up to 400kV Knowledge of related areas: overhead lines, civil design, protection & control, HV cables Bonus: MSc, chartership, expert in CDEGS, AutoCAD, and power system tools Want to work on impactful projects and grow your expertise in a fast-moving sector? If so, wed love to hear from you! Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work Salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Company van/vehicle and fuel card for business use Private health care and health care cash plan Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet. Were open and seek new and better ways of exceeding expectations. Were together and as one team; the whole is greater than the sum of the parts. Were ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. INDNAT About The Company . JBRP1_UKTJ
01/12/2025
Full time
About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Energy, were enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. We design, build and commission substations at voltages up to and including 400kV. Our teams construct and maintain transmission lines and substations, ensuring the efficient and reliable delivery of electricity. Were looking for an experienced design engineer to help shape the future of the UKs energy infrastructure. Do you have a strong background in high-voltage substation design, and enjoy working on complex, multidisciplinary projects? This could be your next big move! What Youll Be Doing Design substations that meet client needs, budgets, and deadlines Help with tenders, contracts, and technical drawings Work closely with teams and clients to deliver projects smoothly Visit sites often and stay connected with the operations team Support and train engineers and CAD technicians Join design reviews and help improve standards and processes Follow safety, quality, and environmental rules (OHSAS 18001, ISO9001, ISO14001) Communicate clearly and professionally across all levels What Youll Bring Degree or HND in Electrical/Electronic Engineering 5+ years experience in power transmission and substation design Strong knowledge of National Grid, British Standards, and UK design rules Skilled in 2D CAD software (Autodesk preferred) Able to quickly learn new engineering software Experience with NGET stage 4.4 design and earthing up to 400kV Knowledge of related areas: overhead lines, civil design, protection & control, HV cables Bonus: MSc, chartership, expert in CDEGS, AutoCAD, and power system tools Want to work on impactful projects and grow your expertise in a fast-moving sector? If so, wed love to hear from you! Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work Salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Company van/vehicle and fuel card for business use Private health care and health care cash plan Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet. Were open and seek new and better ways of exceeding expectations. Were together and as one team; the whole is greater than the sum of the parts. Were ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. INDNAT About The Company . JBRP1_UKTJ
About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Highways, were supporting the safe transportation and movement of people across the UK. We dont just build roads and bridges- were building a better future, creating lasting social value that gives back to the communities in which we work. Youll be joining our Suffolk Highways Engineering team, as the UKs number one highway maintenance contractor, our teams use the latest innovations to create effective solutions. We offer a range of services including planned and reactive maintenance and highway improvement schemes. What you'll be doing: Work closely with project managers and other local teams to plan and implement highway schemes within budget and to programme, and in compliance with quality, safety and environmental objectives. Work collaboratively with our client to ensure clear scheme scope and objectives, responsibilities defined and change control managed. Take a lead on project delivery, coordinating the work of junior team members and providing feedback. Support the technical design lead in managing the design team, including line management, training and mentoring, cover during periods of absence, recruitment etc. Ensure a consistent quality of work in the design of schemes, ensuring compliance with Milestone and contract Integrated Management System processes. Ensure that relevant standards are applied in accordance with national & local criteria and sound engineering practice, to deliver appropriate solutions which offer best value. Supporting the development of staff within the team through line management and mentoring What you'll bring: Good working knowledge of Design Manual for Roads and Bridges/Specification for Highway Works and other relevant design standards relating to the design and maintenance of local authority highway and transport schemes. Working knowledge of the design & delivery of highway infrastructure projects using BIM/Digital Engineering software, systems and data. Proficient in using AutoCAD (essential) & Autodesk Infrastructure Design Suite (desirable). Site based highways experience to provide sufficient understanding of buildability, traffic management and construction programming. (desirable). Experience in designing/assessing surface water drainage systems using Micro Drainage software (or similar) (desirable) A relevant Degree in Civil Engineering or equivalent, or Foundation Degree/HNC/HND together with sufficient post qualification experience. Good commercial awareness in relation to the delivery of projects. Experience of working on traffic engineering & sustainable transport projects (desirable). Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; 28 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! Holiday purchase scheme Personal Accident Cover About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Wereresponsibleand go further for our people, clients, communities and the planet Wereopenand seek new and better ways of exceeding expectations Weretogetherand as one team; the whole is greater than the sum of the parts Wereambitiousand embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note:Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. JBRP1_UKTJ
01/12/2025
Full time
About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Highways, were supporting the safe transportation and movement of people across the UK. We dont just build roads and bridges- were building a better future, creating lasting social value that gives back to the communities in which we work. Youll be joining our Suffolk Highways Engineering team, as the UKs number one highway maintenance contractor, our teams use the latest innovations to create effective solutions. We offer a range of services including planned and reactive maintenance and highway improvement schemes. What you'll be doing: Work closely with project managers and other local teams to plan and implement highway schemes within budget and to programme, and in compliance with quality, safety and environmental objectives. Work collaboratively with our client to ensure clear scheme scope and objectives, responsibilities defined and change control managed. Take a lead on project delivery, coordinating the work of junior team members and providing feedback. Support the technical design lead in managing the design team, including line management, training and mentoring, cover during periods of absence, recruitment etc. Ensure a consistent quality of work in the design of schemes, ensuring compliance with Milestone and contract Integrated Management System processes. Ensure that relevant standards are applied in accordance with national & local criteria and sound engineering practice, to deliver appropriate solutions which offer best value. Supporting the development of staff within the team through line management and mentoring What you'll bring: Good working knowledge of Design Manual for Roads and Bridges/Specification for Highway Works and other relevant design standards relating to the design and maintenance of local authority highway and transport schemes. Working knowledge of the design & delivery of highway infrastructure projects using BIM/Digital Engineering software, systems and data. Proficient in using AutoCAD (essential) & Autodesk Infrastructure Design Suite (desirable). Site based highways experience to provide sufficient understanding of buildability, traffic management and construction programming. (desirable). Experience in designing/assessing surface water drainage systems using Micro Drainage software (or similar) (desirable) A relevant Degree in Civil Engineering or equivalent, or Foundation Degree/HNC/HND together with sufficient post qualification experience. Good commercial awareness in relation to the delivery of projects. Experience of working on traffic engineering & sustainable transport projects (desirable). Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; 28 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! Holiday purchase scheme Personal Accident Cover About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Wereresponsibleand go further for our people, clients, communities and the planet Wereopenand seek new and better ways of exceeding expectations Weretogetherand as one team; the whole is greater than the sum of the parts Wereambitiousand embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note:Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. JBRP1_UKTJ
Job Title: Senior eFX Low Latency Java Developer Role Overview We are seeking a highly skilled Senior Java Developer to join the eFX Algo IT team as a Subject Matter Expert in low latency trading systems. This is a hands-on development role focused on building and optimizing pricing, hedging, and market connectivity systems for the eFX trading desk. Experience in eFX pricing is essential , including price construction and algorithmic trading . You'll work closely with Java and C# developers, business analysts, project managers, and QA teams to deliver high-performance solutions. A strong understanding of FX trading, low latency architecture, and compliance within a trading environment is required. This is a hybrid position , requiring 3 days per week in-office at our location near Liverpool Street Station in London. Key Responsibilities Design and develop low latency pricing and trading systems using Java. Collaborate with Front Office and IT teams to prototype and deliver analytics and algorithmic trading solutions. Analyse and optimize performance in high-frequency trading environments. Contribute to all phases of the development lifecycle: design, specification, testing, deployment, and support. Provide 3rd line technical support and liaise with production support teams. Participate in sprint planning, estimation, and regular project updates. Support software releases, including occasional out-of-hours deployments. Ensure compliance with internal policies and regulatory requirements. Core Attributes & Skills Strong communication and analytical skills. Deep expertise in Java, especially in multithreading, low latency, and performance tuning. Solid understanding of FIX protocol and market connectivity. Proven experience in eFX pricing , including price construction and algo development . Experience in front-office FX or quantitative finance environments. Proficient in UNIX/Linux systems. Familiarity with Agile, Scrum, or Kanban methodologies. Production stability mindset and ability to collaborate across infrastructure and support teams. Person Specification Essential Qualifications & Experience Degree (or equivalent) in Computer Science, Mathematics, Physics, or Engineering. Proven experience in: Java development (low latency, multithreading, garbage collection-aware techniques). Performance monitoring and metric design. Real-time, mission-critical systems. Linux and message bus technologies. Network analysis tools (e.g., Wireshark). Solace or similar messaging platforms. eFX pricing systems and algorithmic trading frameworks. Desirable Postgraduate qualification in computing, mathematics, or statistics. Experience with FX ECNs, pricing algorithms, FIX engines/APIs. Knowledge of FX Options and FIX packages. Competencies Ability to quickly learn and apply new technologies. Strong technical acumen and delivery focus. Clear communicator with the ability to engage both technical and business stakeholders. Values: transparency, accountability, excellence, and client service quality.
28/11/2025
Full time
Job Title: Senior eFX Low Latency Java Developer Role Overview We are seeking a highly skilled Senior Java Developer to join the eFX Algo IT team as a Subject Matter Expert in low latency trading systems. This is a hands-on development role focused on building and optimizing pricing, hedging, and market connectivity systems for the eFX trading desk. Experience in eFX pricing is essential , including price construction and algorithmic trading . You'll work closely with Java and C# developers, business analysts, project managers, and QA teams to deliver high-performance solutions. A strong understanding of FX trading, low latency architecture, and compliance within a trading environment is required. This is a hybrid position , requiring 3 days per week in-office at our location near Liverpool Street Station in London. Key Responsibilities Design and develop low latency pricing and trading systems using Java. Collaborate with Front Office and IT teams to prototype and deliver analytics and algorithmic trading solutions. Analyse and optimize performance in high-frequency trading environments. Contribute to all phases of the development lifecycle: design, specification, testing, deployment, and support. Provide 3rd line technical support and liaise with production support teams. Participate in sprint planning, estimation, and regular project updates. Support software releases, including occasional out-of-hours deployments. Ensure compliance with internal policies and regulatory requirements. Core Attributes & Skills Strong communication and analytical skills. Deep expertise in Java, especially in multithreading, low latency, and performance tuning. Solid understanding of FIX protocol and market connectivity. Proven experience in eFX pricing , including price construction and algo development . Experience in front-office FX or quantitative finance environments. Proficient in UNIX/Linux systems. Familiarity with Agile, Scrum, or Kanban methodologies. Production stability mindset and ability to collaborate across infrastructure and support teams. Person Specification Essential Qualifications & Experience Degree (or equivalent) in Computer Science, Mathematics, Physics, or Engineering. Proven experience in: Java development (low latency, multithreading, garbage collection-aware techniques). Performance monitoring and metric design. Real-time, mission-critical systems. Linux and message bus technologies. Network analysis tools (e.g., Wireshark). Solace or similar messaging platforms. eFX pricing systems and algorithmic trading frameworks. Desirable Postgraduate qualification in computing, mathematics, or statistics. Experience with FX ECNs, pricing algorithms, FIX engines/APIs. Knowledge of FX Options and FIX packages. Competencies Ability to quickly learn and apply new technologies. Strong technical acumen and delivery focus. Clear communicator with the ability to engage both technical and business stakeholders. Values: transparency, accountability, excellence, and client service quality.
Senior Service Desk Engineer - £400-£450 per day, Inside IR35, 6 months initial contract - hybrid working with 3 days a week on site near Euston Station. My client is looking for an experienced Senior Service Desk Engineer with strong 3rd line support experience to join their growing IT function. This is an excellent opportunity for a highly capable engineer with deep expertise in Intune/Endpoint Manager and Power Apps, alongside advanced Microsoft technology skills and a solid background in resolving complex technical issues. The successful candidate will play a key role in escalated support, automation, service improvement, and mentoring junior team members. Key Responsibilities - Act as a 3rd line escalation point for complex Incidents, Problems, and non-standard Requests. Provide advanced technical support across the Microsoft ecosystem: Active Directory, Azure, Microsoft 365, Exchange, Intune/Endpoint Manager, and Power Apps. Design, develop, and maintain Power Apps solutions to automate workflows and integrate with Microsoft 365 and other data sources. Configure, manage, and troubleshoot Intune/Endpoint Manager for device compliance, application deployment, and endpoint security. Investigate and resolve complex endpoint issues and policy-related challenges. Follow the organisation's Change Control procedures for authorised changes. Work closely with the Service Desk Manager and other IT teams to ensure seamless service delivery. Monitor service desk performance metrics and identify opportunities to enhance efficiency and service quality. Create and maintain clear technical documentation and knowledge base materials. Mentor junior service desk staff, providing technical guidance and supporting their development. Ensure adherence to ITIL best practices across Incident, Request, Problem, and Change Management. Required Skills & Experience - Proven 3rd line technical support experience within a service desk or infrastructure support environment. Strong, hands-on expertise with Intune/Endpoint Manager, including compliance configuration, secure app deployment, and advanced troubleshooting. Demonstrable experience in Power Apps development, automation, and integration across Microsoft 365. Solid understanding of Microsoft technologies: Active Directory, Azure, Microsoft 365, Exchange. Proficiency with PowerShell scripting for automation and diagnostics. Good understanding of networking fundamentals such as DNS, DHCP, and VPN. Process & Compliance Knowledge - Working knowledge of ITIL best practices. Ability to follow structured Change Control processes. Awareness of security frameworks such as Cyber Essentials and ISO 27001. Soft Skills - Strong analytical and problem-solving ability with a proactive approach. Excellent communication skills for both technical and non-technical audiences. Ability to coach and mentor junior engineers, encouraging knowledge sharing. Customer-focused mindset with a commitment to high service standards. Innovative thinker who looks for continuous improvement and brings fresh ideas to enhance processes. Desirable Certifications - Microsoft Certified: M365, Intune, Power Apps ITIL Foundation CompTIA Network+
21/11/2025
Contractor
Senior Service Desk Engineer - £400-£450 per day, Inside IR35, 6 months initial contract - hybrid working with 3 days a week on site near Euston Station. My client is looking for an experienced Senior Service Desk Engineer with strong 3rd line support experience to join their growing IT function. This is an excellent opportunity for a highly capable engineer with deep expertise in Intune/Endpoint Manager and Power Apps, alongside advanced Microsoft technology skills and a solid background in resolving complex technical issues. The successful candidate will play a key role in escalated support, automation, service improvement, and mentoring junior team members. Key Responsibilities - Act as a 3rd line escalation point for complex Incidents, Problems, and non-standard Requests. Provide advanced technical support across the Microsoft ecosystem: Active Directory, Azure, Microsoft 365, Exchange, Intune/Endpoint Manager, and Power Apps. Design, develop, and maintain Power Apps solutions to automate workflows and integrate with Microsoft 365 and other data sources. Configure, manage, and troubleshoot Intune/Endpoint Manager for device compliance, application deployment, and endpoint security. Investigate and resolve complex endpoint issues and policy-related challenges. Follow the organisation's Change Control procedures for authorised changes. Work closely with the Service Desk Manager and other IT teams to ensure seamless service delivery. Monitor service desk performance metrics and identify opportunities to enhance efficiency and service quality. Create and maintain clear technical documentation and knowledge base materials. Mentor junior service desk staff, providing technical guidance and supporting their development. Ensure adherence to ITIL best practices across Incident, Request, Problem, and Change Management. Required Skills & Experience - Proven 3rd line technical support experience within a service desk or infrastructure support environment. Strong, hands-on expertise with Intune/Endpoint Manager, including compliance configuration, secure app deployment, and advanced troubleshooting. Demonstrable experience in Power Apps development, automation, and integration across Microsoft 365. Solid understanding of Microsoft technologies: Active Directory, Azure, Microsoft 365, Exchange. Proficiency with PowerShell scripting for automation and diagnostics. Good understanding of networking fundamentals such as DNS, DHCP, and VPN. Process & Compliance Knowledge - Working knowledge of ITIL best practices. Ability to follow structured Change Control processes. Awareness of security frameworks such as Cyber Essentials and ISO 27001. Soft Skills - Strong analytical and problem-solving ability with a proactive approach. Excellent communication skills for both technical and non-technical audiences. Ability to coach and mentor junior engineers, encouraging knowledge sharing. Customer-focused mindset with a commitment to high service standards. Innovative thinker who looks for continuous improvement and brings fresh ideas to enhance processes. Desirable Certifications - Microsoft Certified: M365, Intune, Power Apps ITIL Foundation CompTIA Network+
IT Professionals Multiple Opportunities Location: Peterborough Salary: £30k + DoE Type: Full-Time, Permanent & Contract Roles Interaction Recruitment are working with a range of forward-thinking businesses who are expanding their technical teams and looking for talented IT Professionals to support ongoing growth and transformation. We have multiple vacancies across various levels, from entry-level support roles through to senior technical specialists. Roles Available: We are seeking skilled individuals across a variety of IT disciplines, including (but not limited to): 1st, 2nd & 3rd Line Support IT Service Desk & Helpdesk Infrastructure & Network Engineers Systems Administrators Cloud & DevOps Engineers Software Developers IT Project Support & Technical Coordinators Key Responsibilities (depending on role): Provide high-quality technical support to internal and external users Maintain and develop IT systems, networks, and applications Troubleshoot hardware, software, and connectivity issues Contribute to ongoing IT projects, upgrades, and system improvements Monitor system performance and ensure high levels of uptime Work collaboratively with cross-functional teams Document processes, incidents, and technical changes About You: Experience within an IT role (professional or academic) Strong troubleshooting, analytical, and problem-solving skills Knowledge of common technologies such as Windows, Office 365, Active Directory, Networking, Cloud Platforms, etc. Excellent communication and customer service skills Ability to work well under pressure and manage priorities Relevant certifications (CompTIA, Microsoft, Cisco, AWS, etc.) are advantageous but not essential If you re passionate about IT and ready for your next challenge, Interaction Recruitment would love to hear from you. Whether you're just starting your career or looking to move into a senior technical position, we can help you find the right fit. Contact (url removed) if you feel you have a strong IT skillset and are looking for a next step.
20/11/2025
Full time
IT Professionals Multiple Opportunities Location: Peterborough Salary: £30k + DoE Type: Full-Time, Permanent & Contract Roles Interaction Recruitment are working with a range of forward-thinking businesses who are expanding their technical teams and looking for talented IT Professionals to support ongoing growth and transformation. We have multiple vacancies across various levels, from entry-level support roles through to senior technical specialists. Roles Available: We are seeking skilled individuals across a variety of IT disciplines, including (but not limited to): 1st, 2nd & 3rd Line Support IT Service Desk & Helpdesk Infrastructure & Network Engineers Systems Administrators Cloud & DevOps Engineers Software Developers IT Project Support & Technical Coordinators Key Responsibilities (depending on role): Provide high-quality technical support to internal and external users Maintain and develop IT systems, networks, and applications Troubleshoot hardware, software, and connectivity issues Contribute to ongoing IT projects, upgrades, and system improvements Monitor system performance and ensure high levels of uptime Work collaboratively with cross-functional teams Document processes, incidents, and technical changes About You: Experience within an IT role (professional or academic) Strong troubleshooting, analytical, and problem-solving skills Knowledge of common technologies such as Windows, Office 365, Active Directory, Networking, Cloud Platforms, etc. Excellent communication and customer service skills Ability to work well under pressure and manage priorities Relevant certifications (CompTIA, Microsoft, Cisco, AWS, etc.) are advantageous but not essential If you re passionate about IT and ready for your next challenge, Interaction Recruitment would love to hear from you. Whether you're just starting your career or looking to move into a senior technical position, we can help you find the right fit. Contact (url removed) if you feel you have a strong IT skillset and are looking for a next step.
3rd Line IT Support Desk Engineer Permanent Central London Office Based 45k - 50k + Training + Benfits My client is a award winning MSP based in Central London who are recruiting a 3rd Line IT Support Desk Engineer to join its Highly Accredited UK Help Desk operations. Overall, the Help Desk consists of 30 Engineers, of which 9 are based in the Philippines. As a 3rd Line IT Support Desk Engineer, you will be reporting to the Service Desk Manager and work alongside other 3rd Line Senior Engineer and the Escalations Team Leader to ensure Critical (P1) and Priority (P2) service tickets are resolved for our clients. 3rd Line IT Support Desk Engineer Responsibilities: Troubleshoot a range of technical support tickets logged by clients on the following technologies: Microsoft 365 Azure VMware & Hyper V Administration and Troubleshooting of Windows Server 2016, 2019 Network troubleshooting that 2nd Line Engineers cannot resolve Supporting Firewalls and Switches related support tickets Using ConnectWise to log and respond to support tickets Identifying and escalating higher level issues to a Head of Service for guidance and steering Being a team player, delivering support in a friendly and positive manner "Steer the wheel" and provide guidance as required to 2nd Line Escalations Teams Work with the Service Desk Management Team to balance priorities and workload as required Ability to work with internal and external stakeholders on tickets leading up to their resolution Ability to work with 3rd parties as required for ticket resolution 3rd Line IT Support Desk Engineer Skills: Experience in a similar role as part of a support desk team Excellent interpersonal skills Calm and effective communicator Ability to prioritise own workload or as required by Service Desk Management Team Excellent verbal and written communication skills in English. 3rd Line IT Support Desk Engineer Qualifications: Good understanding of Microsoft Cloud technologies (Teams & Microsoft 365). Any Microsoft Cloud Certifications would be good to have. 3rd Line IT Support Desk Engineer Experience: Relevant experience of 3 to 5 Years in a similar role (preference given to candidates with UK MSP experience) Working Experience with ITSM tools like ConnectWise, BrightGauge, SmileBack, ITBoost, and NinjaOne. Exams towards certifications relevant for your role fully paid for! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
18/11/2025
Full time
3rd Line IT Support Desk Engineer Permanent Central London Office Based 45k - 50k + Training + Benfits My client is a award winning MSP based in Central London who are recruiting a 3rd Line IT Support Desk Engineer to join its Highly Accredited UK Help Desk operations. Overall, the Help Desk consists of 30 Engineers, of which 9 are based in the Philippines. As a 3rd Line IT Support Desk Engineer, you will be reporting to the Service Desk Manager and work alongside other 3rd Line Senior Engineer and the Escalations Team Leader to ensure Critical (P1) and Priority (P2) service tickets are resolved for our clients. 3rd Line IT Support Desk Engineer Responsibilities: Troubleshoot a range of technical support tickets logged by clients on the following technologies: Microsoft 365 Azure VMware & Hyper V Administration and Troubleshooting of Windows Server 2016, 2019 Network troubleshooting that 2nd Line Engineers cannot resolve Supporting Firewalls and Switches related support tickets Using ConnectWise to log and respond to support tickets Identifying and escalating higher level issues to a Head of Service for guidance and steering Being a team player, delivering support in a friendly and positive manner "Steer the wheel" and provide guidance as required to 2nd Line Escalations Teams Work with the Service Desk Management Team to balance priorities and workload as required Ability to work with internal and external stakeholders on tickets leading up to their resolution Ability to work with 3rd parties as required for ticket resolution 3rd Line IT Support Desk Engineer Skills: Experience in a similar role as part of a support desk team Excellent interpersonal skills Calm and effective communicator Ability to prioritise own workload or as required by Service Desk Management Team Excellent verbal and written communication skills in English. 3rd Line IT Support Desk Engineer Qualifications: Good understanding of Microsoft Cloud technologies (Teams & Microsoft 365). Any Microsoft Cloud Certifications would be good to have. 3rd Line IT Support Desk Engineer Experience: Relevant experience of 3 to 5 Years in a similar role (preference given to candidates with UK MSP experience) Working Experience with ITSM tools like ConnectWise, BrightGauge, SmileBack, ITBoost, and NinjaOne. Exams towards certifications relevant for your role fully paid for! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
This is a fantastic opportunity for an IT Network Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in: Windows 10 / 11 Windows Server Active Directory Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - router, switch, firewall, VLAN, WAN, Wi-Fi, DNS, DHCP Job Offer A salary range of 35,000 - 40,000 per annum. Extensive company benefits package. Fantastic training opportunities including sponsorship for professional accreditations. This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.
13/11/2025
Full time
This is a fantastic opportunity for an IT Network Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in: Windows 10 / 11 Windows Server Active Directory Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - router, switch, firewall, VLAN, WAN, Wi-Fi, DNS, DHCP Job Offer A salary range of 35,000 - 40,000 per annum. Extensive company benefits package. Fantastic training opportunities including sponsorship for professional accreditations. This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.
3rd Line Support Engineer, MSP, Customer solutions, Microsoft, A leading provider of MSP solutions is seeking a solid and reliable 3rd line Engineer with a good background in Microsoft. The role: Be the main point of contact for escalations within the service desk Lead problem and major incident investigations Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned. Consult with senior colleagues in the Professional Services team or Microsoft/third-party support as required. Keep detailed notes and time entries within tickets Act as a peer reviewer for change control submissions Represent Managed Services during service transition phases as projects move through hyper-care into operations Documentation and processes Follow existing and create new detailed procedures when required Review procedures created by other members of the team Ensure that the documentation is up to date when any changes are made to services Complete time and expense reporting requirements Act as the SME Consult the Service Desk Manager and/or Account Managers on new technology being proposed during client demos. Assist in resolving escalations/complaints. Deliver lunch and learns to other engineers within the business on troubleshooting methods and new functionality, ensuring knowledge sharing is preserved. Be the go-to engineer for junior staff - coach and support the engineers in resolving technical issues. Collaborate with the wider team members to drive service desk tickets through to resolution. Lead by example and promote an inclusive and respectful working environment. Demonstrate and maintain excellent written communication and outstanding customer service skills, both over the phone and in person. Skills required: BSc (or equivalent) in Computer Science / Information Technology, or a related field Experience in providing 3rd Line Technical Support Experience of working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management) Technical skills Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/ RFOs Experience in: Microsoft Cloud Stack: Azure, ASR, WVD, Endpoint Manger Azure Active Directory (Identity, MFA, Conditional Access) Supporting M365 environment Microsoft Active Directory, Exchange, AOVPN, Windows Server OS Intune, Endpoint management, MDM Scripting languages such as PowerShell Knowledge of File System Technologies Knowledge of domain services: DNS, DHCP, VPN etc. 3rd Line Support Engineer, MSP, Customer solutions, Microsoft, McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
03/10/2025
Full time
3rd Line Support Engineer, MSP, Customer solutions, Microsoft, A leading provider of MSP solutions is seeking a solid and reliable 3rd line Engineer with a good background in Microsoft. The role: Be the main point of contact for escalations within the service desk Lead problem and major incident investigations Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned. Consult with senior colleagues in the Professional Services team or Microsoft/third-party support as required. Keep detailed notes and time entries within tickets Act as a peer reviewer for change control submissions Represent Managed Services during service transition phases as projects move through hyper-care into operations Documentation and processes Follow existing and create new detailed procedures when required Review procedures created by other members of the team Ensure that the documentation is up to date when any changes are made to services Complete time and expense reporting requirements Act as the SME Consult the Service Desk Manager and/or Account Managers on new technology being proposed during client demos. Assist in resolving escalations/complaints. Deliver lunch and learns to other engineers within the business on troubleshooting methods and new functionality, ensuring knowledge sharing is preserved. Be the go-to engineer for junior staff - coach and support the engineers in resolving technical issues. Collaborate with the wider team members to drive service desk tickets through to resolution. Lead by example and promote an inclusive and respectful working environment. Demonstrate and maintain excellent written communication and outstanding customer service skills, both over the phone and in person. Skills required: BSc (or equivalent) in Computer Science / Information Technology, or a related field Experience in providing 3rd Line Technical Support Experience of working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management) Technical skills Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/ RFOs Experience in: Microsoft Cloud Stack: Azure, ASR, WVD, Endpoint Manger Azure Active Directory (Identity, MFA, Conditional Access) Supporting M365 environment Microsoft Active Directory, Exchange, AOVPN, Windows Server OS Intune, Endpoint management, MDM Scripting languages such as PowerShell Knowledge of File System Technologies Knowledge of domain services: DNS, DHCP, VPN etc. 3rd Line Support Engineer, MSP, Customer solutions, Microsoft, McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
IT Project Engineer - Exciting New Role with a Leading MSP Are you a skilled 2nd/3rd Line Engineer with hands-on project experience, ready to take the next step into a dedicated IT Project role ? Do you want to work with a fast-growing MSP, delivering complex technical projects for a diverse client base, whilst expanding your skills across enterprise-level tech? This is a brand-new opportunity to join a supportive, close-knit team, working on high-value IT projects that make a real impact for 400+ businesses across the UK. Location: Redhill Salary: £40,000 - £50,000 (DOE) Benefits: Company laptop & equipment, performance-based bonus, 22 days holiday (rising to 25 with service), Ongoing training & development support, regular team socials and a supportive working culture The Role As an IT Project Engineer, you will take ownership of the planning, delivery, and implementation of a wide variety of technical projects. You'll work closely with the wider engineering team, helping scope requirements, configure solutions, and ensure smooth deployment to client environments. You'll be trusted to deliver across Microsoft, networking, virtualisation, and security technologies, providing technical expertise while maintaining excellent client communication. This is a role for someone with proven 2nd or 3rd Line experience, who has already been involved in project delivery and is looking to step fully into a project-focused position. Your Day-to-Day: Deliver and implement technical projects for SME clients, both remotely and on-site Work closely with project managers and senior engineers to scope and plan solutions Configure and deploy servers, networking, virtual desktops, and security solutions Provide escalated technical input during project phases, ensuring successful delivery Assist with client onboarding and infrastructure upgrades Document all project work and hand over smoothly to support teams Act as a trusted technical advisor, ensuring clients understand solutions and best practices Tech You Will Work With: OS & Servers: Windows Server, Active Directory, Azure AD, Hyper-V, VMware Cloud & Virtualisation: Microsoft 365, Citrix, RDS Networking: Firewalls, switches, routers (e.g., Fortinet, Cisco, Sophos) Backups & DR: Veeam, off-site disaster recovery solutions Monitoring & Security: MSP-standard monitoring tools, patching & endpoint protection What You Bring: At least 2 years' experience delivering IT projects in an MSP or fast-paced IT environment Strong technical grounding at 2nd/3rd Line level across Microsoft, networking & infrastructure Proven experience in scoping, configuring, and implementing technical solutions Excellent problem-solving and communication skills Customer-first approach, with the ability to explain technical solutions in plain English A full UK driving licence and access to a vehicle (essential due to client site visits) For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
03/10/2025
Full time
IT Project Engineer - Exciting New Role with a Leading MSP Are you a skilled 2nd/3rd Line Engineer with hands-on project experience, ready to take the next step into a dedicated IT Project role ? Do you want to work with a fast-growing MSP, delivering complex technical projects for a diverse client base, whilst expanding your skills across enterprise-level tech? This is a brand-new opportunity to join a supportive, close-knit team, working on high-value IT projects that make a real impact for 400+ businesses across the UK. Location: Redhill Salary: £40,000 - £50,000 (DOE) Benefits: Company laptop & equipment, performance-based bonus, 22 days holiday (rising to 25 with service), Ongoing training & development support, regular team socials and a supportive working culture The Role As an IT Project Engineer, you will take ownership of the planning, delivery, and implementation of a wide variety of technical projects. You'll work closely with the wider engineering team, helping scope requirements, configure solutions, and ensure smooth deployment to client environments. You'll be trusted to deliver across Microsoft, networking, virtualisation, and security technologies, providing technical expertise while maintaining excellent client communication. This is a role for someone with proven 2nd or 3rd Line experience, who has already been involved in project delivery and is looking to step fully into a project-focused position. Your Day-to-Day: Deliver and implement technical projects for SME clients, both remotely and on-site Work closely with project managers and senior engineers to scope and plan solutions Configure and deploy servers, networking, virtual desktops, and security solutions Provide escalated technical input during project phases, ensuring successful delivery Assist with client onboarding and infrastructure upgrades Document all project work and hand over smoothly to support teams Act as a trusted technical advisor, ensuring clients understand solutions and best practices Tech You Will Work With: OS & Servers: Windows Server, Active Directory, Azure AD, Hyper-V, VMware Cloud & Virtualisation: Microsoft 365, Citrix, RDS Networking: Firewalls, switches, routers (e.g., Fortinet, Cisco, Sophos) Backups & DR: Veeam, off-site disaster recovery solutions Monitoring & Security: MSP-standard monitoring tools, patching & endpoint protection What You Bring: At least 2 years' experience delivering IT projects in an MSP or fast-paced IT environment Strong technical grounding at 2nd/3rd Line level across Microsoft, networking & infrastructure Proven experience in scoping, configuring, and implementing technical solutions Excellent problem-solving and communication skills Customer-first approach, with the ability to explain technical solutions in plain English A full UK driving licence and access to a vehicle (essential due to client site visits) For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Saint Leonards, East Sussex. MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 32 are still with the company! Extremely ambitious company, and they're very interested in having individuals join their team, who are keen to progress and succeed. (The vast majority of our candidates have progressed in a short space of time!) Exciting and varied role: We're looking for a Senior IT Support Engineer who has the gravitas to be able to interact with local management and also visit clients' sites. We estimate 1 day per week with clients, 2 days per week on desk escalations and 2 days per week on projects, although this will vary from week to week in line with demand across the organisation. This needs to be a real team player who can cope with a fluid and changing workload. Senior IT Support Engineer - Job Purpose: To provide expert technical support for day-to-day client technical issues, as well as the delivery of projects. This role focuses on resolving complex issues, ensuring smooth system integrations, and driving continuous improvement in processes to meet client needs and optimise performance. Senior IT Support Engineer - Principal Responsibilities: Escalation route for technical queries from the level 1 & 2 engineers. Delivering project work as defined by the Head of Project Management Mobilising as a team & communicating effectively through the relevant channels in the event of high-risk business critical P1 outage or security incident Although there won't be an expectation to answer calls regularly, you will be placed in the 3rd tier phone queue in the event of busy periods Part of your role will require you to tackle proactive tasks such as Firmware Upgrades/Process Development/Project Delivery/Recurring infrastructure checks You must be able to work as a team alongside other engineers with a combined goal of continuous service improvement & innovation Likelihood of being enrolled on a Change Advisory Board & part responsible for managing change & risk on the service desk Senior IT Support Engineer - Qualifications and Experience: MSP experience or a customer-centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 5+ years of technical helpdesk environment Firewall Implementations -Fortigate/Cisco/SonicWall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer complex Networking questions.
03/10/2025
Full time
We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Saint Leonards, East Sussex. MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 32 are still with the company! Extremely ambitious company, and they're very interested in having individuals join their team, who are keen to progress and succeed. (The vast majority of our candidates have progressed in a short space of time!) Exciting and varied role: We're looking for a Senior IT Support Engineer who has the gravitas to be able to interact with local management and also visit clients' sites. We estimate 1 day per week with clients, 2 days per week on desk escalations and 2 days per week on projects, although this will vary from week to week in line with demand across the organisation. This needs to be a real team player who can cope with a fluid and changing workload. Senior IT Support Engineer - Job Purpose: To provide expert technical support for day-to-day client technical issues, as well as the delivery of projects. This role focuses on resolving complex issues, ensuring smooth system integrations, and driving continuous improvement in processes to meet client needs and optimise performance. Senior IT Support Engineer - Principal Responsibilities: Escalation route for technical queries from the level 1 & 2 engineers. Delivering project work as defined by the Head of Project Management Mobilising as a team & communicating effectively through the relevant channels in the event of high-risk business critical P1 outage or security incident Although there won't be an expectation to answer calls regularly, you will be placed in the 3rd tier phone queue in the event of busy periods Part of your role will require you to tackle proactive tasks such as Firmware Upgrades/Process Development/Project Delivery/Recurring infrastructure checks You must be able to work as a team alongside other engineers with a combined goal of continuous service improvement & innovation Likelihood of being enrolled on a Change Advisory Board & part responsible for managing change & risk on the service desk Senior IT Support Engineer - Qualifications and Experience: MSP experience or a customer-centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 5+ years of technical helpdesk environment Firewall Implementations -Fortigate/Cisco/SonicWall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer complex Networking questions.
IT Support Engineer An exciting opportunity for an experienced IT professional to join a forward-thinking technology company, providing internal systems support across the UK and US. This role would suit someone with solid 1st and 2nd line IT support experience who enjoys working across a wide variety of infrastructure, including servers, networks, cloud platforms, and mobile devices, within a process-driven environment. Location: Lutterworth, Leicestershire - hybrid (minimum 2 days per week in the office, plus occasional travel to Bracknell and the US) Salary: £30,000 - £40,000 per annum benefits Requirements for Internal Systems Support Engineer Extensive experience in a similar IT support position (1st/2nd line) Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices Exposure to Linux, OS X, virtualisation technologies (e.g. VMware), Azure/AWS, and backup solutions Familiarity with ITIL frameworks and process-driven support environments Excellent troubleshooting, communication, and documentation skills Ability to manage multiple cases, mentor junior staff, and work collaboratively within a team Degree in Computer Science, IT, Engineering, or equivalent commercial experience Microsoft certifications (MCP, MCSA, MCSE) highly desirable Full UK driving licence Due to nature of travel to the US you must be eligible to travel under the US Visa Waiver Program, or have a US passport (along with right to work in the UK) Responsibilities for Internal Systems Support Engineer Provide 1st/2nd line IT support across the organisation via the internal service desk Assist with 3rd line issues and technical projects under guidance from senior staff Install, configure, and maintain IT hardware, software, and networks Manage incidents and service requests in line with SLAs Liaise with suppliers for IT equipment and services Contribute to and maintain the internal knowledge base Participate in rota-based working patterns covering extended support hours Join the on-call rota once fully trained Ensure compliance with internal documentation and process standards What this role offers: Hybrid working with regular office collaboration and occasional international travel Broad technical exposure across infrastructure, networking, cloud, and security systems A supportive, process-driven environment with training, development, and certification opportunities Applications If you would like to apply for this Internal Systems Support Engineer role, please send your CV via the relevant links! We're committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job-board, full contact details are readily available on our website).
01/10/2025
Full time
IT Support Engineer An exciting opportunity for an experienced IT professional to join a forward-thinking technology company, providing internal systems support across the UK and US. This role would suit someone with solid 1st and 2nd line IT support experience who enjoys working across a wide variety of infrastructure, including servers, networks, cloud platforms, and mobile devices, within a process-driven environment. Location: Lutterworth, Leicestershire - hybrid (minimum 2 days per week in the office, plus occasional travel to Bracknell and the US) Salary: £30,000 - £40,000 per annum benefits Requirements for Internal Systems Support Engineer Extensive experience in a similar IT support position (1st/2nd line) Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices Exposure to Linux, OS X, virtualisation technologies (e.g. VMware), Azure/AWS, and backup solutions Familiarity with ITIL frameworks and process-driven support environments Excellent troubleshooting, communication, and documentation skills Ability to manage multiple cases, mentor junior staff, and work collaboratively within a team Degree in Computer Science, IT, Engineering, or equivalent commercial experience Microsoft certifications (MCP, MCSA, MCSE) highly desirable Full UK driving licence Due to nature of travel to the US you must be eligible to travel under the US Visa Waiver Program, or have a US passport (along with right to work in the UK) Responsibilities for Internal Systems Support Engineer Provide 1st/2nd line IT support across the organisation via the internal service desk Assist with 3rd line issues and technical projects under guidance from senior staff Install, configure, and maintain IT hardware, software, and networks Manage incidents and service requests in line with SLAs Liaise with suppliers for IT equipment and services Contribute to and maintain the internal knowledge base Participate in rota-based working patterns covering extended support hours Join the on-call rota once fully trained Ensure compliance with internal documentation and process standards What this role offers: Hybrid working with regular office collaboration and occasional international travel Broad technical exposure across infrastructure, networking, cloud, and security systems A supportive, process-driven environment with training, development, and certification opportunities Applications If you would like to apply for this Internal Systems Support Engineer role, please send your CV via the relevant links! We're committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job-board, full contact details are readily available on our website).
3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Middlesex, Hampshire, Hertfordshire, Buckinghamshire, Oxfordshire or Surrey and commutable daily to Maidenbhead? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000
01/10/2025
Full time
3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Middlesex, Hampshire, Hertfordshire, Buckinghamshire, Oxfordshire or Surrey and commutable daily to Maidenbhead? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000
Senior Service desk Engineer - Jamf / MacOS Nottingham HQ £37,500 - £42,500pa (DOE) 26 days annual leave + bank holidays, Regular company socials Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme, Employee Discount on Technology Our Client: Jigsaw24 (Exclusive Recruitment Partnership CANDIDATE BRIEF: As a Senior Engineer within an established Managed Services Team, you will act as a 3rd Line escalation point, delivering expert support and resolution for complex incidents and service requests across a diverse customer base. KEY RESPONSIBILITIES: Deliver professional and effective responses to technical issues via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. Follow and promote best practices, tools, and processes. Support team goals and contribute to service improvements. Share technical knowledge and coach other Support Engineers when needed. Share knowledge by creating and improving documentation. Identify recurring issues and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies particularly within the Apple and endpoint management space through ongoing self-development and training. SKILLS & EXPERIENCE: Previous experience in a similar Senior Service Desk Engineer , client facing role , within a managed services provider ( MSP ), VAR , etc, is essential. Apple : Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP). Jamf : Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP. macOS : Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection. Experience with Mobile Device Management (MDM) best practices. Knowledge of compliance frameworks (e.g., CIS benchmarks, ISO, CE & CE+). Ability to enforce security baselines, monitor device health, and ensure patch compliance. Experience of Jamf School & Windows & InTune is desirable. UK resident with unrestricted right to work in the UK; please note that we cannot offer visa sponsorship for overseas candidates . DESIRABLE QUALIFICATIONS: Jamf 200/300 Certified Apple Device Support Apple Deployment and Management OUR CLIENT: After 6+ successful years of collaboration, we are delighted to announce Marmion is now Jigsaw24 s exclusive recruitment partner for all roles outside of their Media & Entertainment department! Jigsaw24 is a CRN award winning IT Reseller & Managed Service Provider, supplying hardware, software, and services to organisations across all sectors and of all sizes. Best known as Apple s largest reseller outside of Apple in the UK, their offering doesn t end there; their product & services portfolio includes a vast range leading technology brands, tailored solutions, and support packages alongside excellent customer service. Jigsaw24 is committed to the wellbeing of their employees and have developed an extensive benefits package to suit, including; Enhanced maternity & paternity leave, health & life cover, staff purchase cover for all things tech, travel to work loans & cycle to work scheme, biannual parties, milestone awards and more! With over 100 hires placed by Marmion across all teams and levels, we're focused on delivering a consistently high-quality candidate experience , grounded in the shared values of integrity, personal service, and a human-first mindset. If you feel you are suitable, please apply today by submitting your CV to (url removed). Alternatively, to discuss the opportunity further, please contact Alice McGlaughlin directly. Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
26/08/2025
Full time
Senior Service desk Engineer - Jamf / MacOS Nottingham HQ £37,500 - £42,500pa (DOE) 26 days annual leave + bank holidays, Regular company socials Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme, Employee Discount on Technology Our Client: Jigsaw24 (Exclusive Recruitment Partnership CANDIDATE BRIEF: As a Senior Engineer within an established Managed Services Team, you will act as a 3rd Line escalation point, delivering expert support and resolution for complex incidents and service requests across a diverse customer base. KEY RESPONSIBILITIES: Deliver professional and effective responses to technical issues via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. Follow and promote best practices, tools, and processes. Support team goals and contribute to service improvements. Share technical knowledge and coach other Support Engineers when needed. Share knowledge by creating and improving documentation. Identify recurring issues and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies particularly within the Apple and endpoint management space through ongoing self-development and training. SKILLS & EXPERIENCE: Previous experience in a similar Senior Service Desk Engineer , client facing role , within a managed services provider ( MSP ), VAR , etc, is essential. Apple : Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP). Jamf : Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP. macOS : Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection. Experience with Mobile Device Management (MDM) best practices. Knowledge of compliance frameworks (e.g., CIS benchmarks, ISO, CE & CE+). Ability to enforce security baselines, monitor device health, and ensure patch compliance. Experience of Jamf School & Windows & InTune is desirable. UK resident with unrestricted right to work in the UK; please note that we cannot offer visa sponsorship for overseas candidates . DESIRABLE QUALIFICATIONS: Jamf 200/300 Certified Apple Device Support Apple Deployment and Management OUR CLIENT: After 6+ successful years of collaboration, we are delighted to announce Marmion is now Jigsaw24 s exclusive recruitment partner for all roles outside of their Media & Entertainment department! Jigsaw24 is a CRN award winning IT Reseller & Managed Service Provider, supplying hardware, software, and services to organisations across all sectors and of all sizes. Best known as Apple s largest reseller outside of Apple in the UK, their offering doesn t end there; their product & services portfolio includes a vast range leading technology brands, tailored solutions, and support packages alongside excellent customer service. Jigsaw24 is committed to the wellbeing of their employees and have developed an extensive benefits package to suit, including; Enhanced maternity & paternity leave, health & life cover, staff purchase cover for all things tech, travel to work loans & cycle to work scheme, biannual parties, milestone awards and more! With over 100 hires placed by Marmion across all teams and levels, we're focused on delivering a consistently high-quality candidate experience , grounded in the shared values of integrity, personal service, and a human-first mindset. If you feel you are suitable, please apply today by submitting your CV to (url removed). Alternatively, to discuss the opportunity further, please contact Alice McGlaughlin directly. Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
