Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 1 December 2025
Trinity College London is a complex and fast-growing international organisation with a compelling vision.
We realise that the life-enhancing, and often life-changing, impact of authentic communicative and performance skills can help empower everything we do, including our work.
This is why people choose to work for Trinity and we hope that it will encourage you to join us in a dynamic, innovative and truly global organisation.
At Trinity we care about your potential, and we are proud to help support you in discovering opportunities that are unique and allow you to perform at your very best.
About the role
As IT 1st Line Support Engineer, you will be responsible for providing support to Trinity users and Infrastructure across multiple sites including home workers. Will will help enable the company to achieve its goals with the primary objective being to provide technical support to Trinity staff and consultants, maintain system directories, improve the performance and reliability of the end user computing equipment and other IT managed equipment. You will engage in reactive support for break fix incidents escalated from the service desk and completing service requests. The post holder will also be expected to participate in projects which underpin the Trinity range of customer products and operating processes.
About you
This role will be suitable for someone who has a professional IT qualification such as MCSA and CCNA, or equivalent, with at least 3 years working experience in an IT role. The position is for a mid-sized organisation and you will need to possess the ability to provide support across a broad range of systems. We are looking for someone that can provide a high level of attention to detail, be a team player, with demonstrable ability to work collaboratively with colleagues and understand the commitment to the highest standards of customer service and care. Being proactive and able to operate without direct supervision is key in this role. It is important for you to have high quality verbal and written communication skills for technical and non-technical audiences as well as the ability to coordinate multiple tasks and prioritise workload and be able to deal with high pressure scenarios.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent. Our data protection policy can be viewed in full here .
18/11/2025
Full time
Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 1 December 2025
Trinity College London is a complex and fast-growing international organisation with a compelling vision.
We realise that the life-enhancing, and often life-changing, impact of authentic communicative and performance skills can help empower everything we do, including our work.
This is why people choose to work for Trinity and we hope that it will encourage you to join us in a dynamic, innovative and truly global organisation.
At Trinity we care about your potential, and we are proud to help support you in discovering opportunities that are unique and allow you to perform at your very best.
About the role
As IT 1st Line Support Engineer, you will be responsible for providing support to Trinity users and Infrastructure across multiple sites including home workers. Will will help enable the company to achieve its goals with the primary objective being to provide technical support to Trinity staff and consultants, maintain system directories, improve the performance and reliability of the end user computing equipment and other IT managed equipment. You will engage in reactive support for break fix incidents escalated from the service desk and completing service requests. The post holder will also be expected to participate in projects which underpin the Trinity range of customer products and operating processes.
About you
This role will be suitable for someone who has a professional IT qualification such as MCSA and CCNA, or equivalent, with at least 3 years working experience in an IT role. The position is for a mid-sized organisation and you will need to possess the ability to provide support across a broad range of systems. We are looking for someone that can provide a high level of attention to detail, be a team player, with demonstrable ability to work collaboratively with colleagues and understand the commitment to the highest standards of customer service and care. Being proactive and able to operate without direct supervision is key in this role. It is important for you to have high quality verbal and written communication skills for technical and non-technical audiences as well as the ability to coordinate multiple tasks and prioritise workload and be able to deal with high pressure scenarios.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent. Our data protection policy can be viewed in full here .
Field-Based 1st Line Engineer - Permanent - Paying up to £40,000 - Watford based (5 days on site) - Full UK Driving Licence required - Managed Service Provider Overview We are seeking a dedicated and capable Field-Based 1st Line Engineer to join our team and support a new client in the Watford area. This is a full-time, on-site position requiring a proactive individual who can deliver exceptional technical support while demonstrating empathy and professionalism. Role & Responsibilities Provide 1st line technical support across main sites and surrounding locations. Service client shops in the area as required. Work primarily within a health care environment, ensuring a compassionate and professional approach. Perform networking tasks including patching and basic switching. Build and configure laptops, with experience in Intune and Autopilot for device onboarding. Support monthly staff onboarding by issuing and setting up IT equipment. Essential Skills and Experince Full UK Driving Licence - this is non-negotiable. Demonstrable technical experience in IT support. Strong interpersonal skills and empathy for working in sensitive environments. Networking knowledge (patching and basic switching). Experience with laptop builds and Microsoft Intune/Autopilot. Excellent attention to detail, punctuality, and commitment to the role. Salary & Details Competitive salary: £35,000 - £40,000. Opportunity to work in a meaningful environment supporting a health care customer. Full-time, 5 days per week on-site (Watford). Field-Based 1st Line Engineer - Permanent - Paying up to £40,000 - Watford based (5 days on site) - Full UK Driving Licence required - Managed Service Provider
10/12/2025
Full time
Field-Based 1st Line Engineer - Permanent - Paying up to £40,000 - Watford based (5 days on site) - Full UK Driving Licence required - Managed Service Provider Overview We are seeking a dedicated and capable Field-Based 1st Line Engineer to join our team and support a new client in the Watford area. This is a full-time, on-site position requiring a proactive individual who can deliver exceptional technical support while demonstrating empathy and professionalism. Role & Responsibilities Provide 1st line technical support across main sites and surrounding locations. Service client shops in the area as required. Work primarily within a health care environment, ensuring a compassionate and professional approach. Perform networking tasks including patching and basic switching. Build and configure laptops, with experience in Intune and Autopilot for device onboarding. Support monthly staff onboarding by issuing and setting up IT equipment. Essential Skills and Experince Full UK Driving Licence - this is non-negotiable. Demonstrable technical experience in IT support. Strong interpersonal skills and empathy for working in sensitive environments. Networking knowledge (patching and basic switching). Experience with laptop builds and Microsoft Intune/Autopilot. Excellent attention to detail, punctuality, and commitment to the role. Salary & Details Competitive salary: £35,000 - £40,000. Opportunity to work in a meaningful environment supporting a health care customer. Full-time, 5 days per week on-site (Watford). Field-Based 1st Line Engineer - Permanent - Paying up to £40,000 - Watford based (5 days on site) - Full UK Driving Licence required - Managed Service Provider
1st Line Support - 6-Month Contract - Hybrid - Liverpool VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line/Service Desk Support - in a Windows/Microsoft environment. Windows 10/Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony support Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Mix of remote & deskside support - including working on a tech bar Good customer service skills Experience with iManage or Bomgar (desirable) Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months' contract with view to extend Rate: £130 - £140 per day Working hours: 37.5 hours per week Monday - Friday IR35 status: Inside IR35 Location: Hybrid, one day per week in Liverpool Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).
10/12/2025
Contractor
1st Line Support - 6-Month Contract - Hybrid - Liverpool VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line/Service Desk Support - in a Windows/Microsoft environment. Windows 10/Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony support Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Mix of remote & deskside support - including working on a tech bar Good customer service skills Experience with iManage or Bomgar (desirable) Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months' contract with view to extend Rate: £130 - £140 per day Working hours: 37.5 hours per week Monday - Friday IR35 status: Inside IR35 Location: Hybrid, one day per week in Liverpool Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).
My client, a Global organisation based in Newcastle city centre are seeking an experienced Head of IT Platform and Security to start ASAP. This pivotal role takes the lead in delivering breakthrough improvements in reliability and performance across technology platforms, ensuring our systems consistently exceed expectations. As the leading force behind our cyber security agenda, you will champion a step change in modern security controls-introducing cutting-edge measures that protect the business. You will lead four core technology towers, and inspire teams to set bold targets, measure progress, and celebrate success as we raise the bar for platform resilience, scalability, and security. Key Responsibilities: Strategic Leadership & Governance Define and drive the vision, strategy, and roadmaps for Platform towers, aligned with business objectives and risk appetite. Oversee integration and collaboration across the four core platform towers: Digital Workspace Services (DWS) Support and System Reliability Engineering (SSRE) Platform and Cloud Engineering (PaCE) Security & Network Operations (SNOPs) Establish and socialise the Cyber Security Strategy and Roadmap, ensuring alignment with enterprise resilience and regulatory requirements Cyber Security Leadership Shape the cyber security vision and build a corresponding technical roadmap which delivers a world class security controls across cloud infrastructure, networks, end points, identity & access management, application security, and threat detection. Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and security of all technology systems and infrastructure. Monitor and improve service levels, incident resolution times, and system reliability metrics. Lead cross-functional coordination for escalations, major incidents, and service continuity planning. Team Leadership & Development Provide leadership and direction to platform tower leads Foster a culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability development to meet evolving technology needs. Technology Platform Delivery Oversee the delivery and life cycle management of: Microsoft 365 and collaboration platforms Cloud platforms (design, automation, cost optimisation) Network and security operations (compliance, threat management) Monitoring, observability, and backup/recovery systems Ensure alignment with architectural standards and regulatory requirements (eg, DORA, Cyber Essentials Plus). Stakeholder Engagement Act as the escalation point for unresolved issues across platform towers. Collaborate with product teams, business units, and external vendors to ensure service excellence and alignment with user needs. Represent Technology in all relevant Information Security, Risk and project Committees, ensuring visibility and accountability for and robust management of cyber security risks. Represent Security and Platforms and in governance forums such as the Architectural Review Board (ARB). Essential Skills Proven leadership in managing cyber security and cross-functional technology teams in a complex, global environment. Deep understanding of IT infrastructure, cloud platforms (eg, Azure), and enterprise collaboration tools (eg, Microsoft 365). Strong grasp of ITIL-based service management, including incident, change, and problem management. Expertise in security and compliance frameworks, including DORA and Cyber Essentials Plus. Prior hands-on experience in delivering security solutions within enterprise environments Knowledge of disaster recovery, business continuity, and vulnerability management. Excellent communication, stakeholder management, and vendor negotiation skills. Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field (Master's preferred). ITIL Foundation certification (Intermediate or Expert level desirable). Relevant cloud certifications (eg, Microsoft Certified: Azure Solutions Architect, AWS Certified Solutions Architect). Experience 10+ years in IT leadership roles, with at least 5 years managing platform or infrastructure services. Demonstrated success in leading digital transformation or cloud migration initiatives. Experience working in regulated environments with a strong focus on security and compliance The role is Hybrid working 3 office days a week in a central Newcastle location great for transport links by train, car or bus. Apply now for immediate consideration.
10/12/2025
Full time
My client, a Global organisation based in Newcastle city centre are seeking an experienced Head of IT Platform and Security to start ASAP. This pivotal role takes the lead in delivering breakthrough improvements in reliability and performance across technology platforms, ensuring our systems consistently exceed expectations. As the leading force behind our cyber security agenda, you will champion a step change in modern security controls-introducing cutting-edge measures that protect the business. You will lead four core technology towers, and inspire teams to set bold targets, measure progress, and celebrate success as we raise the bar for platform resilience, scalability, and security. Key Responsibilities: Strategic Leadership & Governance Define and drive the vision, strategy, and roadmaps for Platform towers, aligned with business objectives and risk appetite. Oversee integration and collaboration across the four core platform towers: Digital Workspace Services (DWS) Support and System Reliability Engineering (SSRE) Platform and Cloud Engineering (PaCE) Security & Network Operations (SNOPs) Establish and socialise the Cyber Security Strategy and Roadmap, ensuring alignment with enterprise resilience and regulatory requirements Cyber Security Leadership Shape the cyber security vision and build a corresponding technical roadmap which delivers a world class security controls across cloud infrastructure, networks, end points, identity & access management, application security, and threat detection. Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and security of all technology systems and infrastructure. Monitor and improve service levels, incident resolution times, and system reliability metrics. Lead cross-functional coordination for escalations, major incidents, and service continuity planning. Team Leadership & Development Provide leadership and direction to platform tower leads Foster a culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability development to meet evolving technology needs. Technology Platform Delivery Oversee the delivery and life cycle management of: Microsoft 365 and collaboration platforms Cloud platforms (design, automation, cost optimisation) Network and security operations (compliance, threat management) Monitoring, observability, and backup/recovery systems Ensure alignment with architectural standards and regulatory requirements (eg, DORA, Cyber Essentials Plus). Stakeholder Engagement Act as the escalation point for unresolved issues across platform towers. Collaborate with product teams, business units, and external vendors to ensure service excellence and alignment with user needs. Represent Technology in all relevant Information Security, Risk and project Committees, ensuring visibility and accountability for and robust management of cyber security risks. Represent Security and Platforms and in governance forums such as the Architectural Review Board (ARB). Essential Skills Proven leadership in managing cyber security and cross-functional technology teams in a complex, global environment. Deep understanding of IT infrastructure, cloud platforms (eg, Azure), and enterprise collaboration tools (eg, Microsoft 365). Strong grasp of ITIL-based service management, including incident, change, and problem management. Expertise in security and compliance frameworks, including DORA and Cyber Essentials Plus. Prior hands-on experience in delivering security solutions within enterprise environments Knowledge of disaster recovery, business continuity, and vulnerability management. Excellent communication, stakeholder management, and vendor negotiation skills. Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field (Master's preferred). ITIL Foundation certification (Intermediate or Expert level desirable). Relevant cloud certifications (eg, Microsoft Certified: Azure Solutions Architect, AWS Certified Solutions Architect). Experience 10+ years in IT leadership roles, with at least 5 years managing platform or infrastructure services. Demonstrated success in leading digital transformation or cloud migration initiatives. Experience working in regulated environments with a strong focus on security and compliance The role is Hybrid working 3 office days a week in a central Newcastle location great for transport links by train, car or bus. Apply now for immediate consideration.
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
2nd Line Support Engineer- M365, Azure - £45,000 - £50,000 - Midlands - Office based This is a great opportunity to join fast growing Microsoft Cloud & Managed Services Provider. You will be joining a well-established team and can be based in either SW London or the Midlands. You will be working from the office you will be managing incidents and requests over the phone from the initial request to resolution, using the ticketing system to record and document all progress through to ticket closure, ensuring that customer satisfaction and service level agreements are met. You will be takin escalations from the 1st line team and working at a 2nd line level although occasionally this could be rise to 3rd Line level. You will have exceptional M365 knowledge as well as a strong understanding of Azure, alongside these, skills in broader infrastructure and Networking would be advantageous. Key skills and responsibilities: Exceptional knowledge of M365/Azure Infrastructure/Networking Proven 2nd/3rd Line Support in an MSP environment Exceptional communication skills and committed to customer satisfaction. Working knowledge of ticketing systems and able to document ticket resolutions effectively. Able to work under pressure and meet deadlines and SLA's Able to work independently and as part of the team 2nd Line Support Engineer- M365, Azure - £45,000 - £50,000 - Midlands - Office based
10/12/2025
Full time
2nd Line Support Engineer- M365, Azure - £45,000 - £50,000 - Midlands - Office based This is a great opportunity to join fast growing Microsoft Cloud & Managed Services Provider. You will be joining a well-established team and can be based in either SW London or the Midlands. You will be working from the office you will be managing incidents and requests over the phone from the initial request to resolution, using the ticketing system to record and document all progress through to ticket closure, ensuring that customer satisfaction and service level agreements are met. You will be takin escalations from the 1st line team and working at a 2nd line level although occasionally this could be rise to 3rd Line level. You will have exceptional M365 knowledge as well as a strong understanding of Azure, alongside these, skills in broader infrastructure and Networking would be advantageous. Key skills and responsibilities: Exceptional knowledge of M365/Azure Infrastructure/Networking Proven 2nd/3rd Line Support in an MSP environment Exceptional communication skills and committed to customer satisfaction. Working knowledge of ticketing systems and able to document ticket resolutions effectively. Able to work under pressure and meet deadlines and SLA's Able to work independently and as part of the team 2nd Line Support Engineer- M365, Azure - £45,000 - £50,000 - Midlands - Office based
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
First Line Service Desk Analyst - M365, Networking - Berkshire (fulltime office) Opportunity to work at a Top Leading Solution Provider working on their First Line Support Desk. Massive opportunity to progress and build a career within IT Solutions space. Your duties will be to process tickets and assist with client continuous improvement plans. Key skills and responsibilities Proven experience in a 1st line troubleshooting role Microsoft365/Azure/Windows 11 Infrastructure and Networking Troubleshooting 1st Line issues through to resolution, or, following the required escalation path Perform advanced troubleshooting across networks, Servers, virtualisation platforms, Working closely with 3rd parties to book in hardware replacements and repairs whilst updating tickets with each step of the customer journey giving them full visibility Utilise soft skills to manage customer escalations effectively and efficiently Proactively communicating with customers to ensure updates are clear and consistent First Line Service Desk Analyst - M365, Networking - Berkshire (fulltime office)
10/12/2025
Full time
First Line Service Desk Analyst - M365, Networking - Berkshire (fulltime office) Opportunity to work at a Top Leading Solution Provider working on their First Line Support Desk. Massive opportunity to progress and build a career within IT Solutions space. Your duties will be to process tickets and assist with client continuous improvement plans. Key skills and responsibilities Proven experience in a 1st line troubleshooting role Microsoft365/Azure/Windows 11 Infrastructure and Networking Troubleshooting 1st Line issues through to resolution, or, following the required escalation path Perform advanced troubleshooting across networks, Servers, virtualisation platforms, Working closely with 3rd parties to book in hardware replacements and repairs whilst updating tickets with each step of the customer journey giving them full visibility Utilise soft skills to manage customer escalations effectively and efficiently Proactively communicating with customers to ensure updates are clear and consistent First Line Service Desk Analyst - M365, Networking - Berkshire (fulltime office)
IT Technician Schools (North London) Up to £33,000 Full-Time Make a Real Impact Across School Communities! Are you an energetic, solutions-driven IT Technician ready to take ownership, drive improvements, and keep tech running smoothly where it matters most? Join us and play a vital role in powering teaching and learning across a vibrant network of North London schools. This is your chance to step into a role that s varied, fast-paced, and genuinely meaningful. You ll be the go-to tech expert across your allocated schools solving problems, shaping systems, and delivering exceptional support that helps staff and students thrive. What s on Offer? £30,000 £33,000 salary (DOE) Travel expenses covered for sites beyond North London Loads of training and professional development opportunities A supportive, collaborative team that values your ideas A role that s varied, rewarding, and truly makes a difference every day Key Responsibilities of the IT Technician: No two days are the same but expect to: Deliver high-quality 1st 2nd line support across multiple school sites. Keep classrooms running by maintaining desktops, laptops, iPads, Chromebooks, printers, and AV equipment. Manage users and devices through Google Workspace or Microsoft 365. Support and improve school networks: switches, Wi-Fi, VLANs, DHCP, DNS and more. Carry out essential updates, patching, imaging, and backups. Respond swiftly to on-site issues to keep lessons on track. Get hands-on with exciting projects from device rollouts to network upgrades. Maintain accurate documentation and asset records. Build strong relationships with staff, leadership teams, and your internal IT colleagues. Skills & Experience: Minimum 2 years experience in IT support (school experience a big plus!) Confident troubleshooting Windows, ChromeOS, and iPadOS Hands-on experience with Google Workspace Admin and/or Microsoft 365 Admin Solid understanding of networking essentials Strong problem-solving skills and the ability to communicate clearly with all types of users Bonus Skills (Not Essential, but Awesome!) Understanding of safeguarding, MIS systems, or classroom tech Experience with UniFi, Synology, Omada Cloud, or Veeam Scripting ability (PowerShell, Bash) Certifications (CompTIA, Google, Microsoft) Ready to take the next step in your IT career? Apply now and help shape the future of digital learning across our schools!
09/12/2025
Full time
IT Technician Schools (North London) Up to £33,000 Full-Time Make a Real Impact Across School Communities! Are you an energetic, solutions-driven IT Technician ready to take ownership, drive improvements, and keep tech running smoothly where it matters most? Join us and play a vital role in powering teaching and learning across a vibrant network of North London schools. This is your chance to step into a role that s varied, fast-paced, and genuinely meaningful. You ll be the go-to tech expert across your allocated schools solving problems, shaping systems, and delivering exceptional support that helps staff and students thrive. What s on Offer? £30,000 £33,000 salary (DOE) Travel expenses covered for sites beyond North London Loads of training and professional development opportunities A supportive, collaborative team that values your ideas A role that s varied, rewarding, and truly makes a difference every day Key Responsibilities of the IT Technician: No two days are the same but expect to: Deliver high-quality 1st 2nd line support across multiple school sites. Keep classrooms running by maintaining desktops, laptops, iPads, Chromebooks, printers, and AV equipment. Manage users and devices through Google Workspace or Microsoft 365. Support and improve school networks: switches, Wi-Fi, VLANs, DHCP, DNS and more. Carry out essential updates, patching, imaging, and backups. Respond swiftly to on-site issues to keep lessons on track. Get hands-on with exciting projects from device rollouts to network upgrades. Maintain accurate documentation and asset records. Build strong relationships with staff, leadership teams, and your internal IT colleagues. Skills & Experience: Minimum 2 years experience in IT support (school experience a big plus!) Confident troubleshooting Windows, ChromeOS, and iPadOS Hands-on experience with Google Workspace Admin and/or Microsoft 365 Admin Solid understanding of networking essentials Strong problem-solving skills and the ability to communicate clearly with all types of users Bonus Skills (Not Essential, but Awesome!) Understanding of safeguarding, MIS systems, or classroom tech Experience with UniFi, Synology, Omada Cloud, or Veeam Scripting ability (PowerShell, Bash) Certifications (CompTIA, Google, Microsoft) Ready to take the next step in your IT career? Apply now and help shape the future of digital learning across our schools!
IT Support Technician Hours: 9am 5.30pm, hybrid working available min 3 days in the office Our client is looking for a Service Desk Technician to join their team in Barnsley You ll provide 1st/2nd line support as part of an IT Service Desk, in addition to maintaining systems, software and infrastructure functions to ensure a professional and efficient service is delivered. You ll also provide support to both onsite staff and offsite users via remote access tools and 1st line support to client facing portals. If you re looking for a role with lots of learning opportunities then this could be the ideal next move for you! What you'll be doing: Performing 1st/2nd line support and escalating to 3rd line support where necessary, and working effectively as part of a Service Desk team Prioritising incoming requests via the ticketing system, categorising and logging issues accordingly. Ensuring Service Level Agreements (SLA s) are met, and tickets are completed within target Actively troubleshooting problems/issues to provide end user resolution Demonstrating excellent customer service skills when assisting users in a professional and approachable manner and being able to empathise with user issues Supporting IT services within the business and across multiple remote worker locations Providing support to the wider IT & Change team for ongoing IT initiatives and projects Qualifications Who we're looking for: Some general technology knowledge in areas such as Windows 10/11, Microsoft 365, One Drive, SharePoint, Teams, Intune, Azure AD/Active Directory, Exchange An understanding of all major elements of the IT infrastructure including networking, infrastructure, telephony, operating systems, application servers, firewalls, and mobile devices 1st & 2nd Line Service Desk experience would be useful - minimum 2 years Excellent customer service skills, the ability to build rapport and sympathise with end users with a confident telephone manner. You ll also be adept in managing multiple concurrent streams of work, managing all within time and resource constraints
09/12/2025
Full time
IT Support Technician Hours: 9am 5.30pm, hybrid working available min 3 days in the office Our client is looking for a Service Desk Technician to join their team in Barnsley You ll provide 1st/2nd line support as part of an IT Service Desk, in addition to maintaining systems, software and infrastructure functions to ensure a professional and efficient service is delivered. You ll also provide support to both onsite staff and offsite users via remote access tools and 1st line support to client facing portals. If you re looking for a role with lots of learning opportunities then this could be the ideal next move for you! What you'll be doing: Performing 1st/2nd line support and escalating to 3rd line support where necessary, and working effectively as part of a Service Desk team Prioritising incoming requests via the ticketing system, categorising and logging issues accordingly. Ensuring Service Level Agreements (SLA s) are met, and tickets are completed within target Actively troubleshooting problems/issues to provide end user resolution Demonstrating excellent customer service skills when assisting users in a professional and approachable manner and being able to empathise with user issues Supporting IT services within the business and across multiple remote worker locations Providing support to the wider IT & Change team for ongoing IT initiatives and projects Qualifications Who we're looking for: Some general technology knowledge in areas such as Windows 10/11, Microsoft 365, One Drive, SharePoint, Teams, Intune, Azure AD/Active Directory, Exchange An understanding of all major elements of the IT infrastructure including networking, infrastructure, telephony, operating systems, application servers, firewalls, and mobile devices 1st & 2nd Line Service Desk experience would be useful - minimum 2 years Excellent customer service skills, the ability to build rapport and sympathise with end users with a confident telephone manner. You ll also be adept in managing multiple concurrent streams of work, managing all within time and resource constraints
1st Line Support - IT Service Desk Agent Shift Times: The role is full-time (37 hour per week) Monday - Friday on a rota basis having to cover 07:00 - 17:30 Pay Rate: 12.60 Per Hour Location: Cumbria, CA24 3JZ We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent. This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually transcribe ticket details and update from one ticketing system to another. This role will require a solid attention to detail and to ensure the tickets comply with standard processes for progression. Full training and support will be given on the job. Main responsibilities of the role: Manually transcribe ticket details and update from one ticketing system to another. Queue Management: Manage individual queues to given targets with zero intervention from Team Leader such as: - Ticket logs are maintained in a timely and efficient manner (in line with SLA's) - Constantly review all tickets in 1LS queues (supporting set KPI's) - Working to aid avoidance of SLA breach on tickets - Manage aged tickets to closure. Team Working: Makes solid efforts to integrate into the team and positively contributes to Team objectives and morale. Demonstrates willingness to work across teams. Communication: Demonstrates clear and concise written, oral and listening skills, extending to communicating technical jargon in simple terms to customers and in an appropriate manner. Problem Solving and Decision Making: Shows evidence of handling majority of issues/problem escalations and suggest resolutions with minimum prompting from 2LS / Team Leader. Customer Service: Demonstrates awareness of customer and business needs. Call/contact and Ticket Quality: Demonstrates expected Quality requirements consistently. Tools: Can quickly pick up the ticket logging tool and other systems consistently used by the Service Desk. Supporting on the DWP ASIS Resource Requests. Requirements: Customer service skills. IT Skills Clearance application required for this role - minimum 5-year UK address history. Client BPSS, and SC (security clearance) required. What we offer: As a valued employee of the Manpower, you'll have access to a range of amazing benefits; We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12-week arrangement. Staff discounts (range of lifestyle goods and services) Pension contribution Personal Accident Insurance Eye care vouchers Referral Schemes MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal) Please note that this is a Temporary ongoing contract.
09/12/2025
Seasonal
1st Line Support - IT Service Desk Agent Shift Times: The role is full-time (37 hour per week) Monday - Friday on a rota basis having to cover 07:00 - 17:30 Pay Rate: 12.60 Per Hour Location: Cumbria, CA24 3JZ We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent. This is an opportunity is to support a wider IT operation and this is an interim mode of operation where we manually transcribe ticket details and update from one ticketing system to another. This role will require a solid attention to detail and to ensure the tickets comply with standard processes for progression. Full training and support will be given on the job. Main responsibilities of the role: Manually transcribe ticket details and update from one ticketing system to another. Queue Management: Manage individual queues to given targets with zero intervention from Team Leader such as: - Ticket logs are maintained in a timely and efficient manner (in line with SLA's) - Constantly review all tickets in 1LS queues (supporting set KPI's) - Working to aid avoidance of SLA breach on tickets - Manage aged tickets to closure. Team Working: Makes solid efforts to integrate into the team and positively contributes to Team objectives and morale. Demonstrates willingness to work across teams. Communication: Demonstrates clear and concise written, oral and listening skills, extending to communicating technical jargon in simple terms to customers and in an appropriate manner. Problem Solving and Decision Making: Shows evidence of handling majority of issues/problem escalations and suggest resolutions with minimum prompting from 2LS / Team Leader. Customer Service: Demonstrates awareness of customer and business needs. Call/contact and Ticket Quality: Demonstrates expected Quality requirements consistently. Tools: Can quickly pick up the ticket logging tool and other systems consistently used by the Service Desk. Supporting on the DWP ASIS Resource Requests. Requirements: Customer service skills. IT Skills Clearance application required for this role - minimum 5-year UK address history. Client BPSS, and SC (security clearance) required. What we offer: As a valued employee of the Manpower, you'll have access to a range of amazing benefits; We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12-week arrangement. Staff discounts (range of lifestyle goods and services) Pension contribution Personal Accident Insurance Eye care vouchers Referral Schemes MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal) Please note that this is a Temporary ongoing contract.
Michael Page Technology are proud to be partnered exclusively to support on the recruitment of an IT Manager role to join our client on an initial 3 month contract. You will join an established academic institution, and take on line-management / mentor responsibilities of a small team, as well as having hands-on technical responsibilities within a Google environment. Client Details Michael Page Technology are partnered with a leading academic organisation that have a proud reputation of educational excellence across the North East. With a userbase comprising of approx. 3,000 students and 1,000 staff based across a multi-site campus, you'll join a thriving organisation that are having a profound impact on local education. Description As the IT Manager, you will take operational ownership of a busy, user-focused technical support function within a sizeable academic environment. You will lead and mentor a team of 4 IT Technicians, ensuring high-quality support across approximately 5 sites and a user base of 4,000, whilst also providing daily direction and prioritisation. The support the team provides spans 1st, 2nd and 3rd Line, and you will act as an escalation point for more complex technical issues. In addition you will ensure SLAs, service quality standards and user satisfaction targets are met, whilst coordinating on-site support schedules and resource allocation across the organisation's 5 locations. This is a hands-on leadership role where you'll combine day-to-day team management with practical technical expertise. The organisation is a predominantly Google Workspace (G Suite) environment, so strong Google ecosystem experience will be a significant advantage. The team supports the adoption, optimisation, and troubleshooting of Google Workspace technologies. The role will be based 5 days per week on-site in the Newcastle Upon Tyne region, so you will be based locally, with your own mode of transport. Profile As the successful candidate for the IT Manager role, you will have the following experience: Proven experience leading or supervising an IT support team, ideally of 3+ reports. A sound understanding of end-user device management, networking fundamentals, and troubleshooting. Experience supporting Google Workspace (Gmail, Drive, Classroom, Admin Console) or willingness to quickly upskill, will be highly desirable. Excellent communication and stakeholder-management skills. Ability to balance hands-on support with team leadership responsibilities. Previous experience within academic or public-sector environments is highly desirable. Job Offer 400 - 500 per day. Inside IR35. Contract length initially for 3 months, with likely extension.
09/12/2025
Contractor
Michael Page Technology are proud to be partnered exclusively to support on the recruitment of an IT Manager role to join our client on an initial 3 month contract. You will join an established academic institution, and take on line-management / mentor responsibilities of a small team, as well as having hands-on technical responsibilities within a Google environment. Client Details Michael Page Technology are partnered with a leading academic organisation that have a proud reputation of educational excellence across the North East. With a userbase comprising of approx. 3,000 students and 1,000 staff based across a multi-site campus, you'll join a thriving organisation that are having a profound impact on local education. Description As the IT Manager, you will take operational ownership of a busy, user-focused technical support function within a sizeable academic environment. You will lead and mentor a team of 4 IT Technicians, ensuring high-quality support across approximately 5 sites and a user base of 4,000, whilst also providing daily direction and prioritisation. The support the team provides spans 1st, 2nd and 3rd Line, and you will act as an escalation point for more complex technical issues. In addition you will ensure SLAs, service quality standards and user satisfaction targets are met, whilst coordinating on-site support schedules and resource allocation across the organisation's 5 locations. This is a hands-on leadership role where you'll combine day-to-day team management with practical technical expertise. The organisation is a predominantly Google Workspace (G Suite) environment, so strong Google ecosystem experience will be a significant advantage. The team supports the adoption, optimisation, and troubleshooting of Google Workspace technologies. The role will be based 5 days per week on-site in the Newcastle Upon Tyne region, so you will be based locally, with your own mode of transport. Profile As the successful candidate for the IT Manager role, you will have the following experience: Proven experience leading or supervising an IT support team, ideally of 3+ reports. A sound understanding of end-user device management, networking fundamentals, and troubleshooting. Experience supporting Google Workspace (Gmail, Drive, Classroom, Admin Console) or willingness to quickly upskill, will be highly desirable. Excellent communication and stakeholder-management skills. Ability to balance hands-on support with team leadership responsibilities. Previous experience within academic or public-sector environments is highly desirable. Job Offer 400 - 500 per day. Inside IR35. Contract length initially for 3 months, with likely extension.
IT Support Engineer Derby Permanent to £30,000 (DOE) IT Support Engineer needed for a permanent role in Derby. Providing day-to-day IT support to clients across the midlands. A chance to join an established IT Services business with a proven track record spanning 20+ years. Start ASAP in Dec 2025/Jan 2026. Benefits include - Salary to £30k (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more. Key skills, experience + tasks: Providing remote IT tech support for a range of customers to 1st/2nd line level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. Full UK Driving Licence is essential.
09/12/2025
Full time
IT Support Engineer Derby Permanent to £30,000 (DOE) IT Support Engineer needed for a permanent role in Derby. Providing day-to-day IT support to clients across the midlands. A chance to join an established IT Services business with a proven track record spanning 20+ years. Start ASAP in Dec 2025/Jan 2026. Benefits include - Salary to £30k (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more. Key skills, experience + tasks: Providing remote IT tech support for a range of customers to 1st/2nd line level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. Full UK Driving Licence is essential.
IT Support Engineer 1 st and 2 nd Line Kingston, Surrey Hybrid - £40,000 Service Desk Analyst A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note hybrid working is offered 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £40,000 (depending on experience) plus benefits. >
09/12/2025
Full time
IT Support Engineer 1 st and 2 nd Line Kingston, Surrey Hybrid - £40,000 Service Desk Analyst A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note hybrid working is offered 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £40,000 (depending on experience) plus benefits. >
Baltic Apprenticeships
High Wycombe, Buckinghamshire
Are you passionate about technology and eager to kickstart your career in a supportive and dynamic environment? St Thomas Catholic Academies Trust (StCAT) is looking for a proactive and enthusiastic IT Apprentice to join their dedicated team. This is a fantastic opportunity to gain hands-on experience and develop a wide range of skills while making a real difference in the educational lives of students and staff. StCAT is a family of schools committed to providing a high-quality education rooted in Catholic values. As an IT Apprentice, you will be an integral part of a central team that supports multiple schools, giving you unparalleled exposure to a diverse range of IT challenges and solutions. You'll work with cutting-edge hardware and software, helping to ensure their students and staff have the tools they need to succeed in a digital world. You will not only be solving technical problems, but you will also be a key part of our community, working with various departments and users to help shape the future of our school's technology. Based primarily in the High Wycombe, you may be required to work across any Trust site as needed. The post holder will provide high-quality and timely ICT support services with particular reference to all network, computer, audio visual, and telephony hardware & software used by students and staff. In this role, youll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Provide timely and professional 1st and 2nd Line support, including the identification and resolution of all hardware and software issues. Undertake preventative maintenance, repairs, and technical upgrades to ensure all ICT hardware and software is functional and ready for use. Install and configure new hardware and software, including network equipment, workstations, and servers, and monitor their use, capacity, and security. Provide training and support to staff, including in-classroom assistance when required. Administer schools' MIS systems and other essential systems like email, backup, and security. Maintain necessary records including work logs, inventories, and equipment checks. Assist the Partnership ICT Manager in planning for and securing improvements and developments in technology. Ensure ICT equipment meets health and safety legislation and is maintained in a clean and safe manner. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours&Benefits: Salary: £14,564.00 per annum Annual Leave: 25 days holiday plus bank holidays Pension Scheme: Secure your future with our pension scheme Employee Assistance Programme (EAP): Access support for your well-being Equipment: All necessary equipment will be provided Total Hours: 37.5 hours per week Shift Pattern Varies: 08:00-16:30, 07:30-16:00, or 09:30-18:00 Flexible Finish: Finish 30 minutes earlier on a Friday Lunch: Always a one-hour lunch break Desired Qualities, Skills and Knowledge: Literacy skills to read and understand technical language and instructions. Ability to follow verbal and written instructions. Ability to problem-solve. A willingness to learn and progress. Able to communicate politely and tactfully with all school users. Grade 4/C in Maths and a grade 5/C in English at GCSE is required for this programme. Your Training with Baltic: This apprenticeship provides the skills, qualifications and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Apprentice. Next Steps: If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. JBRP1_UKTJ
09/12/2025
Full time
Are you passionate about technology and eager to kickstart your career in a supportive and dynamic environment? St Thomas Catholic Academies Trust (StCAT) is looking for a proactive and enthusiastic IT Apprentice to join their dedicated team. This is a fantastic opportunity to gain hands-on experience and develop a wide range of skills while making a real difference in the educational lives of students and staff. StCAT is a family of schools committed to providing a high-quality education rooted in Catholic values. As an IT Apprentice, you will be an integral part of a central team that supports multiple schools, giving you unparalleled exposure to a diverse range of IT challenges and solutions. You'll work with cutting-edge hardware and software, helping to ensure their students and staff have the tools they need to succeed in a digital world. You will not only be solving technical problems, but you will also be a key part of our community, working with various departments and users to help shape the future of our school's technology. Based primarily in the High Wycombe, you may be required to work across any Trust site as needed. The post holder will provide high-quality and timely ICT support services with particular reference to all network, computer, audio visual, and telephony hardware & software used by students and staff. In this role, youll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Provide timely and professional 1st and 2nd Line support, including the identification and resolution of all hardware and software issues. Undertake preventative maintenance, repairs, and technical upgrades to ensure all ICT hardware and software is functional and ready for use. Install and configure new hardware and software, including network equipment, workstations, and servers, and monitor their use, capacity, and security. Provide training and support to staff, including in-classroom assistance when required. Administer schools' MIS systems and other essential systems like email, backup, and security. Maintain necessary records including work logs, inventories, and equipment checks. Assist the Partnership ICT Manager in planning for and securing improvements and developments in technology. Ensure ICT equipment meets health and safety legislation and is maintained in a clean and safe manner. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours&Benefits: Salary: £14,564.00 per annum Annual Leave: 25 days holiday plus bank holidays Pension Scheme: Secure your future with our pension scheme Employee Assistance Programme (EAP): Access support for your well-being Equipment: All necessary equipment will be provided Total Hours: 37.5 hours per week Shift Pattern Varies: 08:00-16:30, 07:30-16:00, or 09:30-18:00 Flexible Finish: Finish 30 minutes earlier on a Friday Lunch: Always a one-hour lunch break Desired Qualities, Skills and Knowledge: Literacy skills to read and understand technical language and instructions. Ability to follow verbal and written instructions. Ability to problem-solve. A willingness to learn and progress. Able to communicate politely and tactfully with all school users. Grade 4/C in Maths and a grade 5/C in English at GCSE is required for this programme. Your Training with Baltic: This apprenticeship provides the skills, qualifications and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Apprentice. Next Steps: If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. JBRP1_UKTJ
3rd Line Support Engineer Outside IR35 Contract - 275 per day An excellent opportunity has arisen for an experienced 3rd Line Support Engineer in a busy IT Team. Key Responsibilities: Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels. Troubleshoot and resolve complex technical issues efficiently. Mentor and support 1st and 2nd line engineers to build team capability. Ensure IT systems and networks are compliant with relevant policies. Lead IT infrastructure and network installation projects from design to completion. Provide internal system support and staff training where required. Skills & Experience Required Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems. Experience with virtualisation technologies (particularly Hyper-V). Proficiency with cloud technologies, including Office 365 and Azure. Proven experience in server and network installations. Ability to act decisively during IT incidents and emergencies. Excellent communication skills, both verbal and written. Customer-focused approach with a proactive, positive attitude. Able to work both independently and as part of a team, with strong organisational skills.
09/12/2025
Full time
3rd Line Support Engineer Outside IR35 Contract - 275 per day An excellent opportunity has arisen for an experienced 3rd Line Support Engineer in a busy IT Team. Key Responsibilities: Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels. Troubleshoot and resolve complex technical issues efficiently. Mentor and support 1st and 2nd line engineers to build team capability. Ensure IT systems and networks are compliant with relevant policies. Lead IT infrastructure and network installation projects from design to completion. Provide internal system support and staff training where required. Skills & Experience Required Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems. Experience with virtualisation technologies (particularly Hyper-V). Proficiency with cloud technologies, including Office 365 and Azure. Proven experience in server and network installations. Ability to act decisively during IT incidents and emergencies. Excellent communication skills, both verbal and written. Customer-focused approach with a proactive, positive attitude. Able to work both independently and as part of a team, with strong organisational skills.
1st Line Business Central Support Consultant Wolverhampton - Hybrid 3 office /2 home 28,000 - 34,000 We are seeking a 1st Line Business Central Support Consultant to join a growing support team, providing high-quality assistance to customers with their Business Central concerns and challenges. The role involves troubleshooting issues, resolving queries, and recommending effective solutions to meet client needs. The ideal candidate will have experience with providing Microsoft Dynamics 365 Business Central consulting and support, coupled with a passion for delivering excellent customer service. 1st Line Business Central Support Consultant Key Responsibilities: Assist in maintaining the smooth running of the helpdesk by logging cases received by phone, email and via a portal to ensure required information is captured accurately. Identify, analyse, and resolve issues with Business Central, using the available resources and documentation. You should also be able to escalate complex or unresolved issues to a Team leader. Ensuring incidents and requests are resolved within set SLAs. Contribute to the creation and update of Knowledge Base articles. 1st Line Business Central Support Consultant Key Skills and Experience: Ideally a minimum of 1 year experience working with Business Central in either consulting, support or as a Key/Super user for an end user. Proven experience in implementation or support of ERP Systems, preferably Microsoft Dynamics 365 Business Central or Dynamics NAV. Ability to work effectively in a team environment. Exceptional customer service, communication and interpersonal skills, both written and verbal. Proven track record of managing escalations from customers and delivering resolutions. Excellent communication skills. Time Management, Prioritisation and Working under Pressure. If this role is of interest, please contact James Aust for more information. By sending your CV in response to this advert, you are giving us consent to contact you to discuss your application as per our privacy policy statement. If you do not hear from us within 7 days, please assume your application has been unsuccessful and your records will be deleted from our system. Our full Privacy Policy can be found on the Anderson Scott website.
08/12/2025
Full time
1st Line Business Central Support Consultant Wolverhampton - Hybrid 3 office /2 home 28,000 - 34,000 We are seeking a 1st Line Business Central Support Consultant to join a growing support team, providing high-quality assistance to customers with their Business Central concerns and challenges. The role involves troubleshooting issues, resolving queries, and recommending effective solutions to meet client needs. The ideal candidate will have experience with providing Microsoft Dynamics 365 Business Central consulting and support, coupled with a passion for delivering excellent customer service. 1st Line Business Central Support Consultant Key Responsibilities: Assist in maintaining the smooth running of the helpdesk by logging cases received by phone, email and via a portal to ensure required information is captured accurately. Identify, analyse, and resolve issues with Business Central, using the available resources and documentation. You should also be able to escalate complex or unresolved issues to a Team leader. Ensuring incidents and requests are resolved within set SLAs. Contribute to the creation and update of Knowledge Base articles. 1st Line Business Central Support Consultant Key Skills and Experience: Ideally a minimum of 1 year experience working with Business Central in either consulting, support or as a Key/Super user for an end user. Proven experience in implementation or support of ERP Systems, preferably Microsoft Dynamics 365 Business Central or Dynamics NAV. Ability to work effectively in a team environment. Exceptional customer service, communication and interpersonal skills, both written and verbal. Proven track record of managing escalations from customers and delivering resolutions. Excellent communication skills. Time Management, Prioritisation and Working under Pressure. If this role is of interest, please contact James Aust for more information. By sending your CV in response to this advert, you are giving us consent to contact you to discuss your application as per our privacy policy statement. If you do not hear from us within 7 days, please assume your application has been unsuccessful and your records will be deleted from our system. Our full Privacy Policy can be found on the Anderson Scott website.
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for an ICT Field Support Engineer to support our 4,000 users across 120+ sites. This highly mobile role offers variety, challenge, and the chance to be a vital part of a collaborative ICT team. Please note this is a site based role, based out of our Hoddesdon office with travel to our sites About our role Delivering 1st & 2nd line technical support-on-site and remotely Troubleshooting hardware and software issues across desktops, laptops, mobile devices, and more Supporting network connectivity, VPN access, and wireless configurations Installing and configuring systems and applications to company standards Managing user accounts and permissions in Active Directory Maintaining accurate IT asset records and assisting with deployments Creating documentation and sharing knowledge across the ICT team Providing exceptional customer service with a friendly, "can-do" attitude About you A Level education or equivalent and demonstrable commercial networking experience Experience of site set up, hardware repairs and troubleshooting Strong demonstrable technical skills in Microsoft Office 365 and Windows 10/11 Experience supporting WAN environments and configuring mobile devices Hands-on knowledge of Active Directory and hardware provisioning (Autopilot) A proactive, self starter, and customer-focused mindset If your past experience doesn't match perfectly with every requirement of the job Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
08/12/2025
Full time
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for an ICT Field Support Engineer to support our 4,000 users across 120+ sites. This highly mobile role offers variety, challenge, and the chance to be a vital part of a collaborative ICT team. Please note this is a site based role, based out of our Hoddesdon office with travel to our sites About our role Delivering 1st & 2nd line technical support-on-site and remotely Troubleshooting hardware and software issues across desktops, laptops, mobile devices, and more Supporting network connectivity, VPN access, and wireless configurations Installing and configuring systems and applications to company standards Managing user accounts and permissions in Active Directory Maintaining accurate IT asset records and assisting with deployments Creating documentation and sharing knowledge across the ICT team Providing exceptional customer service with a friendly, "can-do" attitude About you A Level education or equivalent and demonstrable commercial networking experience Experience of site set up, hardware repairs and troubleshooting Strong demonstrable technical skills in Microsoft Office 365 and Windows 10/11 Experience supporting WAN environments and configuring mobile devices Hands-on knowledge of Active Directory and hardware provisioning (Autopilot) A proactive, self starter, and customer-focused mindset If your past experience doesn't match perfectly with every requirement of the job Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Linux Systems Administrator - Intermediate - Financial/Banking Working in a busy and vibrant Financial/Banking environment, candidates will have a minimum of 2+ years Red Hat Linux systems Administration with some Scripting - Bash/Python - and ideally some SQL/Database knowledge. Job Overview You will be providing 1st, 2nd & 3rd line Linux technical support, troubleshooting, and maintenance for Linux-based systems and requires excellent problem-solving abilities, and a customer-centric attitude. You will work closely with highly technical internal teams and end-users to ensure the smooth operation of Linux-based Servers and systems. This is a key role with huge scope to learn new skills. Responsibilities and Duties Monitor and support live trading platforms during operational hours. Participate in a support rota of early/late shifts supporting exchange hours 7am - 6.30pm to provide 1st and 2nd line support for IT infrastructure. Responsible to log, categorise, and prioritise IT or security alerts to resolution or triage and escalate as necessary. Manage and respond to queries/tickets sent to the infrastructure team from both internal teams or external clients. Assist in the installation, configuration, and maintenance of Linux-based Servers and systems. Perform regular system updates, patches, and upgrades to ensure systems are secure and up-to-date. Responsible for implementing out of hours changes. Assist with the on-boarding of new platforms and undertake final support signoff. Assist in the administration of logging and alerting services (Nagios, SolarWinds, etc). Assist the Linux or DevOps team with projects as appropriate. Identify where we can improve processes and highlight where potential automation improvements can be made. Ensure that all policies, procedures, and documentation are kept up to date. Out-of-hour's work will be required on occasion, including ad-hoc datacentre visits. Required Skills/Experience 2+ years working in a Red Hat Linux environment troubleshooting Linux Servers and applications. RHCSA or similar is advantageous but not required. Solid understanding of Linux operating systems (file system, best practices in terms of permissions management, management of system logs, services, performance monitoring, systems life cycle etc.) Experience monitoring/optimising system performance, troubleshoot issues, and implement solutions to enhance overall efficiency. Experience with virtualisation technologies (eg VMware) Knowledge and experience of application delivery technologies such as TCP/IP, LAN networking (DNS, HTTP(S), Web Sockets, SFTP). Prior experience using a ticketing system within a helpdesk environment. Experience using and/or administering IT monitoring systems such as Nagios or SolarWinds. Experience with Version Control System (git) desirable. Scripting on Linux systems bash/python desirable. Cloud experience a bonus. SQL database experience a bonus. Strong analytical and organizational skills, with passionate attention to detail and a willingness to learn new skills.
08/12/2025
Full time
Linux Systems Administrator - Intermediate - Financial/Banking Working in a busy and vibrant Financial/Banking environment, candidates will have a minimum of 2+ years Red Hat Linux systems Administration with some Scripting - Bash/Python - and ideally some SQL/Database knowledge. Job Overview You will be providing 1st, 2nd & 3rd line Linux technical support, troubleshooting, and maintenance for Linux-based systems and requires excellent problem-solving abilities, and a customer-centric attitude. You will work closely with highly technical internal teams and end-users to ensure the smooth operation of Linux-based Servers and systems. This is a key role with huge scope to learn new skills. Responsibilities and Duties Monitor and support live trading platforms during operational hours. Participate in a support rota of early/late shifts supporting exchange hours 7am - 6.30pm to provide 1st and 2nd line support for IT infrastructure. Responsible to log, categorise, and prioritise IT or security alerts to resolution or triage and escalate as necessary. Manage and respond to queries/tickets sent to the infrastructure team from both internal teams or external clients. Assist in the installation, configuration, and maintenance of Linux-based Servers and systems. Perform regular system updates, patches, and upgrades to ensure systems are secure and up-to-date. Responsible for implementing out of hours changes. Assist with the on-boarding of new platforms and undertake final support signoff. Assist in the administration of logging and alerting services (Nagios, SolarWinds, etc). Assist the Linux or DevOps team with projects as appropriate. Identify where we can improve processes and highlight where potential automation improvements can be made. Ensure that all policies, procedures, and documentation are kept up to date. Out-of-hour's work will be required on occasion, including ad-hoc datacentre visits. Required Skills/Experience 2+ years working in a Red Hat Linux environment troubleshooting Linux Servers and applications. RHCSA or similar is advantageous but not required. Solid understanding of Linux operating systems (file system, best practices in terms of permissions management, management of system logs, services, performance monitoring, systems life cycle etc.) Experience monitoring/optimising system performance, troubleshoot issues, and implement solutions to enhance overall efficiency. Experience with virtualisation technologies (eg VMware) Knowledge and experience of application delivery technologies such as TCP/IP, LAN networking (DNS, HTTP(S), Web Sockets, SFTP). Prior experience using a ticketing system within a helpdesk environment. Experience using and/or administering IT monitoring systems such as Nagios or SolarWinds. Experience with Version Control System (git) desirable. Scripting on Linux systems bash/python desirable. Cloud experience a bonus. SQL database experience a bonus. Strong analytical and organizational skills, with passionate attention to detail and a willingness to learn new skills.
IT Support Technician Exeter, Devon Up to c£25,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc. Skills and Experience: 1+ years' experience in a similar helpdesk or IT environment within a 1st Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience within a Law Firm or similar area desirable but not essential Excellent customer service skills focused on providing your colleagues with first-class support NB: A full driving licence is essential (access to a vehicle is not required, but beneficial) The Opportunity: My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon. This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects. You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software. Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client's IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm's in-house software and database systems. Applications: Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans?
08/12/2025
Full time
IT Support Technician Exeter, Devon Up to c£25,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc. Skills and Experience: 1+ years' experience in a similar helpdesk or IT environment within a 1st Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience within a Law Firm or similar area desirable but not essential Excellent customer service skills focused on providing your colleagues with first-class support NB: A full driving licence is essential (access to a vehicle is not required, but beneficial) The Opportunity: My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon. This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects. You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software. Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client's IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm's in-house software and database systems. Applications: Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans?
Global Technology Solutions Ltd
St. Ives, Cambridgeshire
1st line Support Engineer Location: St Ives, Cambridgeshire Permanent role Standard office hours salary: £27,000-£28,000. Will go up to £30,000p/a for the perfect candidate A close-knit, smaller growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If you're someone who enjoys solving problems, learning new technologies, and making a real difference to users' day-to-day IT experience, we'd love to hear from you. This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. You'll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives - so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt - because no two clients or days are ever quite the same. The roles main responsibilities:- Providing technical support via telephone and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers via email and phone Desirable skills and experience:- Microsoft 365 - good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc. Working knowledge of Word and Excel Good understanding of security and ability to explain importance to end users Familiarity with backup principles and experience with at least 1 platform Apple Mac experience would be nice Clean UK driving licence and appropriate car Working knowledge of networking and Firewalls, Group Policy, Exchange Server, Active Directory Service desk software, RMM Minimum 1 year in industry Good planning, verbal and written communication skills Wide knowledge of computing principles independent of vendor specific technology On offer: 20 days holiday + bank holidays Standard working hours Monday - Friday 8.30 - 5.00 Potential to progress/develop to 2 nd/3 rd line support Onsite car parking & free refreshments (tea and coffee) Continuous training Pension Scheme enrolment If you have the skills required, apply now
08/12/2025
Full time
1st line Support Engineer Location: St Ives, Cambridgeshire Permanent role Standard office hours salary: £27,000-£28,000. Will go up to £30,000p/a for the perfect candidate A close-knit, smaller growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If you're someone who enjoys solving problems, learning new technologies, and making a real difference to users' day-to-day IT experience, we'd love to hear from you. This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. You'll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives - so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt - because no two clients or days are ever quite the same. The roles main responsibilities:- Providing technical support via telephone and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers via email and phone Desirable skills and experience:- Microsoft 365 - good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc. Working knowledge of Word and Excel Good understanding of security and ability to explain importance to end users Familiarity with backup principles and experience with at least 1 platform Apple Mac experience would be nice Clean UK driving licence and appropriate car Working knowledge of networking and Firewalls, Group Policy, Exchange Server, Active Directory Service desk software, RMM Minimum 1 year in industry Good planning, verbal and written communication skills Wide knowledge of computing principles independent of vendor specific technology On offer: 20 days holiday + bank holidays Standard working hours Monday - Friday 8.30 - 5.00 Potential to progress/develop to 2 nd/3 rd line support Onsite car parking & free refreshments (tea and coffee) Continuous training Pension Scheme enrolment If you have the skills required, apply now
Our client is seeking a Service Desk Analyst to operate within a secure and dynamic environment at the centre of government service delivery. The role acts as the first point of contact for users on the Official platform, providing both 1st and 2nd line IT support across a broad set of devices and technologies. The position requires supporting a range of hardware and software, including Windows and MacOS laptops, Android and iOS smartphones, VoIP systems, Google Cloud services, and several specialist applications. The successful candidate will bring strong customer service skills, a proactive approach to problem-solving, and the ability to work efficiently in a fast-paced IT support environment. Location: Norwich 2 days per week onsite (Mondays & Wednesdays) Working Pattern: Shift patterns between 7:00am 10:30pm Must live close to Norwich Key Responsibilities As a Service Desk Analyst, you will: Act as the face of Live Service, delivering 1st and 2nd line IT support to a diverse user base. Provide support for laptops, mobile devices, VoIP systems, specialist applications, and cloud-based services. Process and fulfil service requests efficiently and to agreed SLAs. Rotate between phone-based support, IT portal ticket handling, user-facing assistance at Tech Hubs, and device build/configuration work. Build, manage, support, asset track, and maintain all associated hardware devices. Log, track, prioritise and resolve incidents and service requests within defined timescales. Create, administer and maintain corporate accounts for joiners, leavers and movers. Work collaboratively across the Technology pillar and wider IT teams to ensure smooth and efficient delivery of support processes. Contribute to continuous improvement by reviewing, refining and updating internal procedures. Essential Skills & Experience Candidates must have: Demonstrable experience working in a Service Desk / IT support environment Competence across both 1st and 2nd line support functions A strong customer service ethos and professional manner Excellent problem-solving skills with the ability to take ownership of issues Ability to communicate technical information clearly to both technical and non-technical users Confidence working with new and emerging technologies Strong organisational and workload management skills Desirable Skills & Experience ITIL accreditation or experience working within an ITIL-aligned environment Knowledge or experience of Google Workspace Knowledge or experience of MacOS
08/12/2025
Contractor
Our client is seeking a Service Desk Analyst to operate within a secure and dynamic environment at the centre of government service delivery. The role acts as the first point of contact for users on the Official platform, providing both 1st and 2nd line IT support across a broad set of devices and technologies. The position requires supporting a range of hardware and software, including Windows and MacOS laptops, Android and iOS smartphones, VoIP systems, Google Cloud services, and several specialist applications. The successful candidate will bring strong customer service skills, a proactive approach to problem-solving, and the ability to work efficiently in a fast-paced IT support environment. Location: Norwich 2 days per week onsite (Mondays & Wednesdays) Working Pattern: Shift patterns between 7:00am 10:30pm Must live close to Norwich Key Responsibilities As a Service Desk Analyst, you will: Act as the face of Live Service, delivering 1st and 2nd line IT support to a diverse user base. Provide support for laptops, mobile devices, VoIP systems, specialist applications, and cloud-based services. Process and fulfil service requests efficiently and to agreed SLAs. Rotate between phone-based support, IT portal ticket handling, user-facing assistance at Tech Hubs, and device build/configuration work. Build, manage, support, asset track, and maintain all associated hardware devices. Log, track, prioritise and resolve incidents and service requests within defined timescales. Create, administer and maintain corporate accounts for joiners, leavers and movers. Work collaboratively across the Technology pillar and wider IT teams to ensure smooth and efficient delivery of support processes. Contribute to continuous improvement by reviewing, refining and updating internal procedures. Essential Skills & Experience Candidates must have: Demonstrable experience working in a Service Desk / IT support environment Competence across both 1st and 2nd line support functions A strong customer service ethos and professional manner Excellent problem-solving skills with the ability to take ownership of issues Ability to communicate technical information clearly to both technical and non-technical users Confidence working with new and emerging technologies Strong organisational and workload management skills Desirable Skills & Experience ITIL accreditation or experience working within an ITIL-aligned environment Knowledge or experience of Google Workspace Knowledge or experience of MacOS
