About The Role Deadline for applications: 11:59pm on 31st October 2025 Were looking for a Principal Software Engineer to shape the technical direction of high-profile projects and lead the delivery of modern, scalable software. We use technology to create impactful, human-centred solutions that make a difference to users and organisations. We believe great engineering happens when teams collaborate, learn, and build with purpose. Youll provide hands-on technical leadership, working closely with senior stakeholders, mentoring engineers across multiple teams, and line managing a small group of engineers while helping shape our approach to software delivery, architecture, and engineering culture. Responsibilities Lead the design and development of advanced software solutions, ensuring high standards of quality, security and scalability. Set the technical direction for projects and influence the wider technology strategy. Provide line management for a group of engineers (typically up to six), supporting their career progression and ensuring theyre set up for success. Provide technical leadership and coaching, fostering a culture of excellence, collaboration and continuous learning. Collaborate with senior stakeholders to translate complex business problems into elegant, robust solutions. Champion modern engineering practices including CI/CD, test automation and infrastructure as code. Foster a DevOps culture that enables teams to build, deploy and run their services confidently through automation and continuous delivery. Drive the evaluation and adoption of emerging technologies to improve how we deliver software. Lead technical due diligence during project scoping, bids and new opportunities. Represent the engineering function in strategic discussions, influencing our technology roadmap. Anticipate and manage project risks, helping teams navigate complex technical challenges. About YouProfessional knowledge and experience Essential Extensive experience in software engineering, with a focus on large-scale, complex systems. Polyglot engineer comfortable working across multiple languages and frameworks (weve used Python, Java, Kotlin, Node.js, C#, JavaScript, Express, React andNext.jsto name a few). Passion for learning new technologies and helping others do the same. Proven track record of leading software architecture design and strategic technology initiatives. Strong expertise in cloud platforms, microservices and modern software development practices. Experience with direct line management and mentoring junior to senior engineers. Excellent communication skills. Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders. Desirable Experience working in a consultancy environment, managing client relationships at a senior level. Experience delivering government or public sector projects. Eligible for (or holding) SC security clearance Knowledge of AI, machine learning, or other emerging technologies relevant to software engineering. Experience promoting knowledge sharing. This might be through mentoring, blogs, talks, or internal communities. Behaviours and PACT values Purpose:Be values-driven, recognising that our client's needs are paramount. Approach client engagements with professionalism and creativity, balancing commercial and operational needs. Accountability:Be accountable for delivering your part of a project on time and under budget and working well with other leaders. Lead by example, promoting a culture where quality and client experience are foremost. Craft:Balance multiple priorities while leading high-performing teams. Navigate ambiguity and set the technical direction and approach to support positive outcomes. Togetherness:Collaborate effectively with others across TPXimpact. Build strong relationships with colleagues and clients. About UsPeople-Powered Transformation We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, were creating sustainable solutions ready for an ever-evolving world. At the heart of TPXimpact, were collaborative and empathetic. Were a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. Thats why we believe in people-powered transformation. Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting. Benefits Include: 30 days holiday + bank holidays 2 volunteer days for causes that you are passionate about Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave Life assurance Employer pension contribution of 5% Health cash plan Personal learning and development budget Employee Assistance Programme Access to equity in the business through a Share Incentive Plan Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme Financial advice Health assessments About TPXimpact - Digital Transformation We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities. By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact. Were an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview. JBRP1_UKTJ
04/12/2025
Full time
About The Role Deadline for applications: 11:59pm on 31st October 2025 Were looking for a Principal Software Engineer to shape the technical direction of high-profile projects and lead the delivery of modern, scalable software. We use technology to create impactful, human-centred solutions that make a difference to users and organisations. We believe great engineering happens when teams collaborate, learn, and build with purpose. Youll provide hands-on technical leadership, working closely with senior stakeholders, mentoring engineers across multiple teams, and line managing a small group of engineers while helping shape our approach to software delivery, architecture, and engineering culture. Responsibilities Lead the design and development of advanced software solutions, ensuring high standards of quality, security and scalability. Set the technical direction for projects and influence the wider technology strategy. Provide line management for a group of engineers (typically up to six), supporting their career progression and ensuring theyre set up for success. Provide technical leadership and coaching, fostering a culture of excellence, collaboration and continuous learning. Collaborate with senior stakeholders to translate complex business problems into elegant, robust solutions. Champion modern engineering practices including CI/CD, test automation and infrastructure as code. Foster a DevOps culture that enables teams to build, deploy and run their services confidently through automation and continuous delivery. Drive the evaluation and adoption of emerging technologies to improve how we deliver software. Lead technical due diligence during project scoping, bids and new opportunities. Represent the engineering function in strategic discussions, influencing our technology roadmap. Anticipate and manage project risks, helping teams navigate complex technical challenges. About YouProfessional knowledge and experience Essential Extensive experience in software engineering, with a focus on large-scale, complex systems. Polyglot engineer comfortable working across multiple languages and frameworks (weve used Python, Java, Kotlin, Node.js, C#, JavaScript, Express, React andNext.jsto name a few). Passion for learning new technologies and helping others do the same. Proven track record of leading software architecture design and strategic technology initiatives. Strong expertise in cloud platforms, microservices and modern software development practices. Experience with direct line management and mentoring junior to senior engineers. Excellent communication skills. Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders. Desirable Experience working in a consultancy environment, managing client relationships at a senior level. Experience delivering government or public sector projects. Eligible for (or holding) SC security clearance Knowledge of AI, machine learning, or other emerging technologies relevant to software engineering. Experience promoting knowledge sharing. This might be through mentoring, blogs, talks, or internal communities. Behaviours and PACT values Purpose:Be values-driven, recognising that our client's needs are paramount. Approach client engagements with professionalism and creativity, balancing commercial and operational needs. Accountability:Be accountable for delivering your part of a project on time and under budget and working well with other leaders. Lead by example, promoting a culture where quality and client experience are foremost. Craft:Balance multiple priorities while leading high-performing teams. Navigate ambiguity and set the technical direction and approach to support positive outcomes. Togetherness:Collaborate effectively with others across TPXimpact. Build strong relationships with colleagues and clients. About UsPeople-Powered Transformation We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, were creating sustainable solutions ready for an ever-evolving world. At the heart of TPXimpact, were collaborative and empathetic. Were a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. Thats why we believe in people-powered transformation. Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting. Benefits Include: 30 days holiday + bank holidays 2 volunteer days for causes that you are passionate about Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave Life assurance Employer pension contribution of 5% Health cash plan Personal learning and development budget Employee Assistance Programme Access to equity in the business through a Share Incentive Plan Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme Financial advice Health assessments About TPXimpact - Digital Transformation We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities. By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact. Were an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview. JBRP1_UKTJ
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
04/12/2025
Full time
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
Network Engineer MSP London - £48,000 Hybrid A highly successful and rapidly growing MSP and Technology provider are looking for a seasoned Network Engineer to join their Service Desk and Projects team. This MSP is looking for a motivated Service Desk Network Engineer to maintain, and support secure, resilient, and high-performing network and IT infrastructure for a range mid-market clients. This hybrid role combines remote service desk responsibilities with on-site support, offering a dynamic and rewarding opportunity for a technically capable and customer-focused professional. As the Service Desk Network Engineer you will take full ownership of all second- and third-line support for network related incidents and service requests. Key responsibilities include: Client management: evaluating business impact and managing expectations. Troubleshoot and resolve network connectivity issues across LAN, WAN, and WLAN environments. Support the deployment and maintenance of secure VPNS, VLANs, and firewall rules. Conduct network performance monitoring and recommend optimization strategies. Provide support to junior team members on first-line support tickets and service requests. Act as an escalation point for 1st line engineers, ensuring timely resolution of complex issues, Manage and triage service desk queues effectively, maintaining SLA compliance. Update service tickets, communicate with clients, and coordinate with third-party suppliers. Maintain accurate documentation of network configurations, changes, and troubleshooting steps. The ideal candidate for this Network Engineer role will have experience in an MSP or IT/Voice environment and a strong understanding of network technologies and principles: TCP/IP, DNS, DHCP, and WLAN design/troubleshooting; VPNs (SSL/IPsec), STP, Routing, Firewall Policies, NAT, VIPs, VRRP. Experience with Microsoft Teams Voice and Collaboration and knowledge of Azure or AWS public cloud environments is advantageous. Experience with FortiGate Firewalls is a bonus. The salary on offer for this role is up to £48,000 plus benefits. >
01/12/2025
Full time
Network Engineer MSP London - £48,000 Hybrid A highly successful and rapidly growing MSP and Technology provider are looking for a seasoned Network Engineer to join their Service Desk and Projects team. This MSP is looking for a motivated Service Desk Network Engineer to maintain, and support secure, resilient, and high-performing network and IT infrastructure for a range mid-market clients. This hybrid role combines remote service desk responsibilities with on-site support, offering a dynamic and rewarding opportunity for a technically capable and customer-focused professional. As the Service Desk Network Engineer you will take full ownership of all second- and third-line support for network related incidents and service requests. Key responsibilities include: Client management: evaluating business impact and managing expectations. Troubleshoot and resolve network connectivity issues across LAN, WAN, and WLAN environments. Support the deployment and maintenance of secure VPNS, VLANs, and firewall rules. Conduct network performance monitoring and recommend optimization strategies. Provide support to junior team members on first-line support tickets and service requests. Act as an escalation point for 1st line engineers, ensuring timely resolution of complex issues, Manage and triage service desk queues effectively, maintaining SLA compliance. Update service tickets, communicate with clients, and coordinate with third-party suppliers. Maintain accurate documentation of network configurations, changes, and troubleshooting steps. The ideal candidate for this Network Engineer role will have experience in an MSP or IT/Voice environment and a strong understanding of network technologies and principles: TCP/IP, DNS, DHCP, and WLAN design/troubleshooting; VPNs (SSL/IPsec), STP, Routing, Firewall Policies, NAT, VIPs, VRRP. Experience with Microsoft Teams Voice and Collaboration and knowledge of Azure or AWS public cloud environments is advantageous. Experience with FortiGate Firewalls is a bonus. The salary on offer for this role is up to £48,000 plus benefits. >
SC Cleared 1st Line IT Support - 26,000 to 30,000 - Bristol I am seeking an SC Cleared 1st Line IT Support Technician to work in a high performing IT Team. The right Junior IT Analyst will be a part of a medium sized team and will be working 5 days a week onsite. Ths is an initial 6 Month FTC but will likely be extended for a number of years. Please only apply if you have valid SC clearance. Requirements of SC Cleared 1st Line IT Support Technician: Take calls and provide 1st Line support on the phone Keep and confirm company details accurately Documentation Escalations to 2nd Line Password Resets The right SC Cleared 1st Line IT Support Technician must have: Prior basic IT background (1 year+) Willingness to Learn SC Clearance This is an excellent opprtunity for someone who is just starting out in IT and is looking to learn and grow on the role. Apply quickly to not miss out! If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
27/11/2025
Full time
SC Cleared 1st Line IT Support - 26,000 to 30,000 - Bristol I am seeking an SC Cleared 1st Line IT Support Technician to work in a high performing IT Team. The right Junior IT Analyst will be a part of a medium sized team and will be working 5 days a week onsite. Ths is an initial 6 Month FTC but will likely be extended for a number of years. Please only apply if you have valid SC clearance. Requirements of SC Cleared 1st Line IT Support Technician: Take calls and provide 1st Line support on the phone Keep and confirm company details accurately Documentation Escalations to 2nd Line Password Resets The right SC Cleared 1st Line IT Support Technician must have: Prior basic IT background (1 year+) Willingness to Learn SC Clearance This is an excellent opprtunity for someone who is just starting out in IT and is looking to learn and grow on the role. Apply quickly to not miss out! If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Junior IT Support Engineer - 24,500 per annum - Driffield Principal IT are proud to be supporting a leading provider of modular buildings for various sectors, such as education, healthcare, defence, and justice. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. I'm looking for a highly motivated Support Technician seeking to make an immediate impact to the organisation. The successful candidate will be responsible for providing 1st line IT support to our large customer base, ensuring the highest levels of customer service are maintained. Working to ITIL principles, the successful candidate with ensure that all IT policies and procedures are maintained whilst managing user/customer expectation. To maintain the current and future business needs, in line with industry standards. Experience, Qualifications & Training: Customer focused with excellent interpersonal and communication skills (Essential). Hands on, flexible and pro-active approach with willingness to learn. Flair for problem solving and methodical approach to issue diagnosis (Essential). Team player who enjoys sharing knowledge with colleagues. Well organised with excellent time management skills and ability to work without supervision (Essential). Good working knowledge of MS Windows (Client devices). Understanding of MS Exchange and AD (Users and Computers). Experience of mobile device and application management across Microsoft, Apple and Android platforms (Desirable). 1-3 years previous customer facing support role, preferably technology related. A people person, who enjoys interacting and talking to people on a daily basis and can form strong relationships and connections. Principle accountabilities: Helping customers as soon as they walk into the door and being that first Point of call for all issues, prior to escalation. Talking to customers over the phone, in person or via chat / email to capture, record and resolve technical problems experienced. Maintain an accurate record of all issues encountered, the corrective steps undertaken and any resolutions found. Take ownership of customer issues and ensure they are carried through to completion (Where possible - if not escalated). Upkeep and stick to the agreed SLA (Service Level Agreement) within the business. To maintain the asset database ensuring costs are controlled, items are fully accounted for and available to honour departmental deliverables. To be able to have flexibility with varying day-shift patterns. To manage and contribute to strategic projects as identified by the Service Desk Manager. To report to the Service Desk manager about any potential arising trends within the Service Desk client, in order to establish trends per user, software or department. Any other ad hoc tasks as set by Service Desk Manager. Other Requirements: Full UK Driving License & access to your own transport The Package: If successful our client is offering a salary of up 24,500 per annum, favourable holiday allowance, company contributed pension scheme and opportunities for professional development including training and advancement. How to Apply: If you are interested in hearing more about this junior IT support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
21/11/2025
Full time
Junior IT Support Engineer - 24,500 per annum - Driffield Principal IT are proud to be supporting a leading provider of modular buildings for various sectors, such as education, healthcare, defence, and justice. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. I'm looking for a highly motivated Support Technician seeking to make an immediate impact to the organisation. The successful candidate will be responsible for providing 1st line IT support to our large customer base, ensuring the highest levels of customer service are maintained. Working to ITIL principles, the successful candidate with ensure that all IT policies and procedures are maintained whilst managing user/customer expectation. To maintain the current and future business needs, in line with industry standards. Experience, Qualifications & Training: Customer focused with excellent interpersonal and communication skills (Essential). Hands on, flexible and pro-active approach with willingness to learn. Flair for problem solving and methodical approach to issue diagnosis (Essential). Team player who enjoys sharing knowledge with colleagues. Well organised with excellent time management skills and ability to work without supervision (Essential). Good working knowledge of MS Windows (Client devices). Understanding of MS Exchange and AD (Users and Computers). Experience of mobile device and application management across Microsoft, Apple and Android platforms (Desirable). 1-3 years previous customer facing support role, preferably technology related. A people person, who enjoys interacting and talking to people on a daily basis and can form strong relationships and connections. Principle accountabilities: Helping customers as soon as they walk into the door and being that first Point of call for all issues, prior to escalation. Talking to customers over the phone, in person or via chat / email to capture, record and resolve technical problems experienced. Maintain an accurate record of all issues encountered, the corrective steps undertaken and any resolutions found. Take ownership of customer issues and ensure they are carried through to completion (Where possible - if not escalated). Upkeep and stick to the agreed SLA (Service Level Agreement) within the business. To maintain the asset database ensuring costs are controlled, items are fully accounted for and available to honour departmental deliverables. To be able to have flexibility with varying day-shift patterns. To manage and contribute to strategic projects as identified by the Service Desk Manager. To report to the Service Desk manager about any potential arising trends within the Service Desk client, in order to establish trends per user, software or department. Any other ad hoc tasks as set by Service Desk Manager. Other Requirements: Full UK Driving License & access to your own transport The Package: If successful our client is offering a salary of up 24,500 per annum, favourable holiday allowance, company contributed pension scheme and opportunities for professional development including training and advancement. How to Apply: If you are interested in hearing more about this junior IT support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
Junior IT Analyst (SC Cleared) - 26,000 to 30,000 - Bristol I am seeking an SC Cleared Junior IT Technician to work in a high performing IT Team. The right Junior IT Analyst will be a part of a medium sized team and will be working 5 days a week onsite. Ths is an initial 6 Month FTC but will likely be extended for a number of years. Requirements of Junior IT Analyst Take calls and provide 1st Line support on the phone Keep and confirm company details accurately Documentation Escalations to 2nd Line Password Resets Essential SC Clearance Prior basic IT background (1 year+) Willingness to Learn This is an excellent opprtunity for someone who is just starting out in IT and is looking to learn and grow on the role. Apply quickly to not miss out! If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
20/11/2025
Full time
Junior IT Analyst (SC Cleared) - 26,000 to 30,000 - Bristol I am seeking an SC Cleared Junior IT Technician to work in a high performing IT Team. The right Junior IT Analyst will be a part of a medium sized team and will be working 5 days a week onsite. Ths is an initial 6 Month FTC but will likely be extended for a number of years. Requirements of Junior IT Analyst Take calls and provide 1st Line support on the phone Keep and confirm company details accurately Documentation Escalations to 2nd Line Password Resets Essential SC Clearance Prior basic IT background (1 year+) Willingness to Learn This is an excellent opprtunity for someone who is just starting out in IT and is looking to learn and grow on the role. Apply quickly to not miss out! If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
2nd / 3rd Line IT Support Technician Location: Office based in Coatbridge, ML5 4EY. Occasional site visits when required, Salary: Competitive salary depending on experience + benefits Contract: Full Time, Permanent Benefits: 32 days annual leave inclusive of Bank Holidays, Pension scheme, Free car park, Ongoing training and certification support, Opportunity to work with diverse technologies and clients, Friendly, collaborative team environment, Career progression as the company grows. About us: BrightSkye is a dynamic and growing IT services provider based in Coatbridge. We deliver a full range of technology solutions to businesses across the region including managed IT support, telecoms, connectivity, and IT projects. Our team prides itself on providing exceptional service, technical expertise, and a personal approach to every customer relationship. As we continue to expand, we re looking for an experienced 2nd / 3rd Line IT Support Engineer to join our team and play a key role in supporting our clients infrastructure and delivering high-quality technical solutions Job Role: As a 2nd / 3rd Line Support Engineer at BrightSkye, you ll act as an escalation point for complex technical issues, providing advanced troubleshooting and support across our client base. You ll be involved in resolving challenging IT problems, implementing new technologies, and contributing to projects that enhance client systems and infrastructure. You ll work closely with our 1st Line team, ensuring smooth escalation, mentoring junior engineers, and maintaining strong relationships with customers. Main Responsibilities: Provide 2nd and 3rd line technical support for a wide range of client systems (Windows Server, Microsoft 365, networking, cloud, and telecoms). Troubleshoot and resolve complex incidents and service requests, both remotely and on-site. Support and manage customer environments including Active Directory, Exchange Online, Intune, Azure AD, and virtualisation platforms (VMware / Hyper-V). Configure, maintain, and troubleshoot routers, switches, firewalls, and VPNs. Deliver technical input and implementation for IT infrastructure projects and migrations. Collaborate with 1st Line Engineers to ensure effective escalation processes and knowledge sharing. Document technical procedures, solutions, and configurations accurately. Support telecoms and connectivity solutions including VoIP systems and broadband circuits. Proactively monitor systems to identify potential issues and recommend improvements. Participate in an on-call rota (where applicable) to ensure high service availability Knowledge, Skills & Experience: Essential: Strong administration of Microsoft 365: Exchange Online, SharePoint, OneDrive and Teams. Identity and device management: Microsoft Entra ID (formerly Azure AD), Intune, Conditional Access and compliance policies. Windows Server and core services: AD DS, DNS, DHCP, Group Policy. Networking fundamentals: switching, routing, VLANs, VPNs and firewall configuration. Virtualisation: Hyper-V and/or VMware. RMM and PSA tooling in an MSP setting: monitoring, patching, scripting, ticket hygiene and documentation. Backup and disaster recovery experience and restore drills. Security practices: MFA, EDR, baseline hardening and familiarity with Cyber Essentials controls. PowerShell for troubleshooting and automating routine tasks. Excellent communication in plain English, strong ownership and the ability to manage priorities in line with SLAs. Willing to join an on-call rota. A full driving licence Desirable: Experience with telecoms systems (VoIP / SIP / hosted PBX). Microsoft, CompTIA, or Cisco certifications (e.g. MCSA, Azure Fundamentals, CCNA). Experience working for an MSP or IT services provider. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today , forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
14/11/2025
Full time
2nd / 3rd Line IT Support Technician Location: Office based in Coatbridge, ML5 4EY. Occasional site visits when required, Salary: Competitive salary depending on experience + benefits Contract: Full Time, Permanent Benefits: 32 days annual leave inclusive of Bank Holidays, Pension scheme, Free car park, Ongoing training and certification support, Opportunity to work with diverse technologies and clients, Friendly, collaborative team environment, Career progression as the company grows. About us: BrightSkye is a dynamic and growing IT services provider based in Coatbridge. We deliver a full range of technology solutions to businesses across the region including managed IT support, telecoms, connectivity, and IT projects. Our team prides itself on providing exceptional service, technical expertise, and a personal approach to every customer relationship. As we continue to expand, we re looking for an experienced 2nd / 3rd Line IT Support Engineer to join our team and play a key role in supporting our clients infrastructure and delivering high-quality technical solutions Job Role: As a 2nd / 3rd Line Support Engineer at BrightSkye, you ll act as an escalation point for complex technical issues, providing advanced troubleshooting and support across our client base. You ll be involved in resolving challenging IT problems, implementing new technologies, and contributing to projects that enhance client systems and infrastructure. You ll work closely with our 1st Line team, ensuring smooth escalation, mentoring junior engineers, and maintaining strong relationships with customers. Main Responsibilities: Provide 2nd and 3rd line technical support for a wide range of client systems (Windows Server, Microsoft 365, networking, cloud, and telecoms). Troubleshoot and resolve complex incidents and service requests, both remotely and on-site. Support and manage customer environments including Active Directory, Exchange Online, Intune, Azure AD, and virtualisation platforms (VMware / Hyper-V). Configure, maintain, and troubleshoot routers, switches, firewalls, and VPNs. Deliver technical input and implementation for IT infrastructure projects and migrations. Collaborate with 1st Line Engineers to ensure effective escalation processes and knowledge sharing. Document technical procedures, solutions, and configurations accurately. Support telecoms and connectivity solutions including VoIP systems and broadband circuits. Proactively monitor systems to identify potential issues and recommend improvements. Participate in an on-call rota (where applicable) to ensure high service availability Knowledge, Skills & Experience: Essential: Strong administration of Microsoft 365: Exchange Online, SharePoint, OneDrive and Teams. Identity and device management: Microsoft Entra ID (formerly Azure AD), Intune, Conditional Access and compliance policies. Windows Server and core services: AD DS, DNS, DHCP, Group Policy. Networking fundamentals: switching, routing, VLANs, VPNs and firewall configuration. Virtualisation: Hyper-V and/or VMware. RMM and PSA tooling in an MSP setting: monitoring, patching, scripting, ticket hygiene and documentation. Backup and disaster recovery experience and restore drills. Security practices: MFA, EDR, baseline hardening and familiarity with Cyber Essentials controls. PowerShell for troubleshooting and automating routine tasks. Excellent communication in plain English, strong ownership and the ability to manage priorities in line with SLAs. Willing to join an on-call rota. A full driving licence Desirable: Experience with telecoms systems (VoIP / SIP / hosted PBX). Microsoft, CompTIA, or Cisco certifications (e.g. MCSA, Azure Fundamentals, CCNA). Experience working for an MSP or IT services provider. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today , forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
This is a fantastic opportunity for an IT Network Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in: Windows 10 / 11 Windows Server Active Directory Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - router, switch, firewall, VLAN, WAN, Wi-Fi, DNS, DHCP Job Offer A salary range of 35,000 - 40,000 per annum. Extensive company benefits package. Fantastic training opportunities including sponsorship for professional accreditations. This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.
13/11/2025
Full time
This is a fantastic opportunity for an IT Network Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in: Windows 10 / 11 Windows Server Active Directory Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - router, switch, firewall, VLAN, WAN, Wi-Fi, DNS, DHCP Job Offer A salary range of 35,000 - 40,000 per annum. Extensive company benefits package. Fantastic training opportunities including sponsorship for professional accreditations. This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.
Senior Frontend Engineer - Up to 70k - Remote First* - Automotive SaaS ECOM have teamed up with a tech company that build products for the automotive industry in a truly unique way, and they are looking for a Senior Frontend Engineer to craft stunning user experiences and bring a higher level of engineering practises to an already highly performing team. If youre passionate about cutting-edge technology and driving innovation, this role is for you! Our client is renowned for its ground breaking software delivery engine and commitment to high engineering standards. Their product simplifies vehicle purchasing and revolutionises automotive financing. They're now expanding their market leading UK products globally, setting new industry standards. The Role: As a Senior Frontend Engineer, youll collaborate closely with other Front End developers and be a mentor to more junior developers that are eager to learn. Together, you and the team will craft micro Front End applications that redefine automotive commerce. Your expertise in the Front End will drive technical excellence and innovation across projects. Key Responsibilities: Lead technical aspects of Front End development projects, collaborating with Front End/Back End engineers, Product teams, QA and commercial when required. Scope project requirements, conduct technical workshops, and produce specifications. Drive software craftsmanship and maintain high engineering standards. Requirements: Extensive experience in Front End development, with proficiency in Angular. Previous exposure to automated testing, TDD, and continuous delivery practices. Proven track record of deploying multiple times a day in a fast-paced environment. Excellent ability with HTML, CSS, vanilla Javascript and Typescript. Proficiency with web browser APIs and HTTP. Logical engineer who keenly avoids over-engineering solutions. Holds high quality code in a delivery focused setting. Experience developing shared code libraries (NPM packages). Experience with automated testing frameworks (Jest, Karma, Cypress, or Protractor) Competency with CI/CD pipeline to release software safely and effectively. Why Join Them? Join a company who offer a unique opportunity to shape your career path and work on projects that inspire you. Their collaborative environment encourages innovation and fosters growth. Enjoy flexible working arrangements, personalised learning and development opportunities, and a supportive culture that values your input. 2 Stage Interview Process (with no tech task) 1st stage - 1 hour conversation to understand how well the opportunity aligns to both yourself and the company 2nd stage - Paired programming exercise geared up to be as close to reality as possible to uncover deeper knowledge of software engineering, architecture, TDD etc If you're interested apply now through the link and I'll be in touch ASAP! *Our client are remote first however do the occasional office day from time to time for pure collaboration - this is at max once per month but is usually less frequent *Please note sponsorship is not available for this role and all candidates must have full right to work in the UK InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
06/10/2025
Full time
Senior Frontend Engineer - Up to 70k - Remote First* - Automotive SaaS ECOM have teamed up with a tech company that build products for the automotive industry in a truly unique way, and they are looking for a Senior Frontend Engineer to craft stunning user experiences and bring a higher level of engineering practises to an already highly performing team. If youre passionate about cutting-edge technology and driving innovation, this role is for you! Our client is renowned for its ground breaking software delivery engine and commitment to high engineering standards. Their product simplifies vehicle purchasing and revolutionises automotive financing. They're now expanding their market leading UK products globally, setting new industry standards. The Role: As a Senior Frontend Engineer, youll collaborate closely with other Front End developers and be a mentor to more junior developers that are eager to learn. Together, you and the team will craft micro Front End applications that redefine automotive commerce. Your expertise in the Front End will drive technical excellence and innovation across projects. Key Responsibilities: Lead technical aspects of Front End development projects, collaborating with Front End/Back End engineers, Product teams, QA and commercial when required. Scope project requirements, conduct technical workshops, and produce specifications. Drive software craftsmanship and maintain high engineering standards. Requirements: Extensive experience in Front End development, with proficiency in Angular. Previous exposure to automated testing, TDD, and continuous delivery practices. Proven track record of deploying multiple times a day in a fast-paced environment. Excellent ability with HTML, CSS, vanilla Javascript and Typescript. Proficiency with web browser APIs and HTTP. Logical engineer who keenly avoids over-engineering solutions. Holds high quality code in a delivery focused setting. Experience developing shared code libraries (NPM packages). Experience with automated testing frameworks (Jest, Karma, Cypress, or Protractor) Competency with CI/CD pipeline to release software safely and effectively. Why Join Them? Join a company who offer a unique opportunity to shape your career path and work on projects that inspire you. Their collaborative environment encourages innovation and fosters growth. Enjoy flexible working arrangements, personalised learning and development opportunities, and a supportive culture that values your input. 2 Stage Interview Process (with no tech task) 1st stage - 1 hour conversation to understand how well the opportunity aligns to both yourself and the company 2nd stage - Paired programming exercise geared up to be as close to reality as possible to uncover deeper knowledge of software engineering, architecture, TDD etc If you're interested apply now through the link and I'll be in touch ASAP! *Our client are remote first however do the occasional office day from time to time for pure collaboration - this is at max once per month but is usually less frequent *Please note sponsorship is not available for this role and all candidates must have full right to work in the UK InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Junior Network Engineer Liverpool - 5 days a week in the office 25,000 - 28,000 (DOE) Our client is currently on the lookout for a Junior Network Engineer where you will be part of a dynamic and supportive technical team, assisting in the delivery and support of network solutions for our diverse customer base across the Public Sector, Retail, and corporate environments. You will work alongside experienced engineers to gain hands on experience with a range of technologies including LAN/WAN, SD-WAN, Unified Communications, and Wi-Fi, across both cloud and on-premise environments. Furthermore, you will support the 1st Line team by helping to troubleshoot and resolve network issues, while developing your technical skills and have the opportunity to assist with remote implementations under guidance. Main duties and responsibilities: Provide technical support to customers and internal teams, primarily assisting with 1st Line escalations Help monitor, troubleshoot, and resolve network issues across LAN/WAN, SD-WAN, Wi-Fi, and Unified Communications environments Assist with remote implementation tasks under the guidance of senior engineers Participate in training and development programmes to build your technical expertise Maintain awareness of emerging technologies and best practices in networking The following skills and experience will be beneficial and essential for this role: A strong interest in networking and IT infrastructure Basic understanding of networking concepts (e.g. IP addressing, routing, switching) Working towards or holding a CCNA or equivalent certification Good communication skills and a willingness to learn Highly organised and resourceful, with attention to detail Dynamic self-sufficient individual who works well in team environment often matrixed and on their own Ability to work under pressure in a fast paced business environment
03/10/2025
Full time
Junior Network Engineer Liverpool - 5 days a week in the office 25,000 - 28,000 (DOE) Our client is currently on the lookout for a Junior Network Engineer where you will be part of a dynamic and supportive technical team, assisting in the delivery and support of network solutions for our diverse customer base across the Public Sector, Retail, and corporate environments. You will work alongside experienced engineers to gain hands on experience with a range of technologies including LAN/WAN, SD-WAN, Unified Communications, and Wi-Fi, across both cloud and on-premise environments. Furthermore, you will support the 1st Line team by helping to troubleshoot and resolve network issues, while developing your technical skills and have the opportunity to assist with remote implementations under guidance. Main duties and responsibilities: Provide technical support to customers and internal teams, primarily assisting with 1st Line escalations Help monitor, troubleshoot, and resolve network issues across LAN/WAN, SD-WAN, Wi-Fi, and Unified Communications environments Assist with remote implementation tasks under the guidance of senior engineers Participate in training and development programmes to build your technical expertise Maintain awareness of emerging technologies and best practices in networking The following skills and experience will be beneficial and essential for this role: A strong interest in networking and IT infrastructure Basic understanding of networking concepts (e.g. IP addressing, routing, switching) Working towards or holding a CCNA or equivalent certification Good communication skills and a willingness to learn Highly organised and resourceful, with attention to detail Dynamic self-sufficient individual who works well in team environment often matrixed and on their own Ability to work under pressure in a fast paced business environment
Ernest Gordon Recruitment Limited
Stafford, Staffordshire
Junior Applications Support (MySQL) Stafford £30,000 to £35,000 + On the Job Training + Career Progression Opportunities + Company Pension + Holiday Service Package Are you a Junior Applications Support or similar, from an applications or similar IT background, looking to take the next step in your career into in a MySQL focused role with a well-established bespoke software solutions company, offering company pension, holiday service package, on the job training, clear routes for career progression and more great company benefits? Do you want to join a pioneering software provider and support business, looking to grow and expand their team of expert IT support engineers as they maintain their high staff retention rate, offering great company benefits, company training and routes to progress and develop your IT career? On offer is a fantastic opportunity to join a well-established local SME software solution business, looking to revolutionise the care sector with their bespoke and cutting edge software solution. With over 20 years of establishment, this company is looking to grow their team as they go from strength to strength providing their solutions across the UK, offering career development opportunities and great company benefits. In this role you would be responsible for providing application support to customers, assisting end users with queries and troubleshooting as well as supporting the 1st lines. The ideal Junior Applications Support would have come from a similar background, with experience or knowledge in MySQL or similar, looking to progress their career and take up more responsibility. The Role : Providing software application support, troubleshooting and queries over the phone to customers Supporting the 1st Lines Office based The Person : MySQL experience or knowledge IT support and application experience or similar Looking to develop and progress their career Reference : 21916 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
03/10/2025
Full time
Junior Applications Support (MySQL) Stafford £30,000 to £35,000 + On the Job Training + Career Progression Opportunities + Company Pension + Holiday Service Package Are you a Junior Applications Support or similar, from an applications or similar IT background, looking to take the next step in your career into in a MySQL focused role with a well-established bespoke software solutions company, offering company pension, holiday service package, on the job training, clear routes for career progression and more great company benefits? Do you want to join a pioneering software provider and support business, looking to grow and expand their team of expert IT support engineers as they maintain their high staff retention rate, offering great company benefits, company training and routes to progress and develop your IT career? On offer is a fantastic opportunity to join a well-established local SME software solution business, looking to revolutionise the care sector with their bespoke and cutting edge software solution. With over 20 years of establishment, this company is looking to grow their team as they go from strength to strength providing their solutions across the UK, offering career development opportunities and great company benefits. In this role you would be responsible for providing application support to customers, assisting end users with queries and troubleshooting as well as supporting the 1st lines. The ideal Junior Applications Support would have come from a similar background, with experience or knowledge in MySQL or similar, looking to progress their career and take up more responsibility. The Role : Providing software application support, troubleshooting and queries over the phone to customers Supporting the 1st Lines Office based The Person : MySQL experience or knowledge IT support and application experience or similar Looking to develop and progress their career Reference : 21916 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Are you an interested in IT or an experienced 1st Line Engineer with exposure to Microsoft cloud? This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability. Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT. Role Overview: Our team of Junior Systems Engineers, or Level 1 Engineers, are the first port of call for incoming IT queries on our Service Desk. Junior Systems Engineers are required to have strong customer service skills, know how to listen, take details and have a great phone manor. They also need to escalate issues up the Service Desk effectively. Key Responsibilities: Answering the phone and logging tickets clearly, concisely and accurately, giving the caller reassurance their query is being dealt with professionally Provide 1st Line diagnosis and resolution, maintaining a high level of 1st time fixes Understand when work should be escalated to save prolonged time spent on issues Working as part of a team to help meet KPI's and customer satisfaction Varying levels of the exposure to the following will be beneficial: Skills: Microsoft 365 Windows Desktops Networking Wireless Router/Firewall configuration Backup software administration If interested in starting your IT career, please Apply NOW!
03/10/2025
Full time
Are you an interested in IT or an experienced 1st Line Engineer with exposure to Microsoft cloud? This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability. Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT. Role Overview: Our team of Junior Systems Engineers, or Level 1 Engineers, are the first port of call for incoming IT queries on our Service Desk. Junior Systems Engineers are required to have strong customer service skills, know how to listen, take details and have a great phone manor. They also need to escalate issues up the Service Desk effectively. Key Responsibilities: Answering the phone and logging tickets clearly, concisely and accurately, giving the caller reassurance their query is being dealt with professionally Provide 1st Line diagnosis and resolution, maintaining a high level of 1st time fixes Understand when work should be escalated to save prolonged time spent on issues Working as part of a team to help meet KPI's and customer satisfaction Varying levels of the exposure to the following will be beneficial: Skills: Microsoft 365 Windows Desktops Networking Wireless Router/Firewall configuration Backup software administration If interested in starting your IT career, please Apply NOW!
Are you a recent IT graduate or college leaver looking to launch your career in tech? Our Northampton-based Managed Service Provider (MSP) is seeking a motivated Junior IT Support Engineer to join our dynamic support team. The Role You'll provide 1st and 2nd line support across a varied client base, working in Microsoft Azure and Office 365 environments. From resolving user issues to configuring cloud services, you'll gain hands-on experience with real-world systems and build a strong technical foundation. Your responsibilities will include: • Supporting multiple businesses remotely and on-site • Troubleshooting hardware, software, and network issues • Managing user accounts and permissions in Azure AD and Office 365 • Escalating complex problems to senior engineers • Documenting fixes and contributing to internal knowledge sharing What You'll Bring • A qualification in IT or a related field (college or university) • Basic understanding of Windows, Office 365, and networking fundamentals • Strong communication skills and a proactive, customer-focused attitude • Eagerness to learn and grow in a fast-paced environment What's in It for You? • Clear progression routes into senior engineering, cloud, or cybersecurity roles • Exposure to a wide range of technologies and industries • Supportive team culture with ongoing training and certifications • Competitive salary and benefits package This role is ideal for someone starting out in IT - whether you've just finished your studies or are looking to build on early experience, we'll support your development every step of the way.
03/10/2025
Full time
Are you a recent IT graduate or college leaver looking to launch your career in tech? Our Northampton-based Managed Service Provider (MSP) is seeking a motivated Junior IT Support Engineer to join our dynamic support team. The Role You'll provide 1st and 2nd line support across a varied client base, working in Microsoft Azure and Office 365 environments. From resolving user issues to configuring cloud services, you'll gain hands-on experience with real-world systems and build a strong technical foundation. Your responsibilities will include: • Supporting multiple businesses remotely and on-site • Troubleshooting hardware, software, and network issues • Managing user accounts and permissions in Azure AD and Office 365 • Escalating complex problems to senior engineers • Documenting fixes and contributing to internal knowledge sharing What You'll Bring • A qualification in IT or a related field (college or university) • Basic understanding of Windows, Office 365, and networking fundamentals • Strong communication skills and a proactive, customer-focused attitude • Eagerness to learn and grow in a fast-paced environment What's in It for You? • Clear progression routes into senior engineering, cloud, or cybersecurity roles • Exposure to a wide range of technologies and industries • Supportive team culture with ongoing training and certifications • Competitive salary and benefits package This role is ideal for someone starting out in IT - whether you've just finished your studies or are looking to build on early experience, we'll support your development every step of the way.
Ernest Gordon Recruitment Limited
Stafford, Staffordshire
Junior Applications Support (MySQL) Stafford 30,000 to 35,000 + On the Job Training + Career Progression Opportunities + Company Pension + Holiday Service Package Are you a Junior Applications Support or similar, from an applications or similar IT background, looking to take the next step in your career into in a MySQL focused role with a well-established bespoke software solutions company, offering company pension, holiday service package, on the job training, clear routes for career progression and more great company benefits? Do you want to join a pioneering software provider and support business, looking to grow and expand their team of expert IT support engineers as they maintain their high staff retention rate, offering great company benefits, company training and routes to progress and develop your IT career? On offer is a fantastic opportunity to join a well-established local SME software solution business, looking to revolutionise the care sector with their bespoke and cutting edge software solution. With over 20 years of establishment, this company is looking to grow their team as they go from strength to strength providing their solutions across the UK, offering career development opportunities and great company benefits. In this role you would be responsible for providing application support to customers, assisting end users with queries and troubleshooting as well as supporting the 1st lines. The ideal Junior Applications Support would have come from a similar background, with experience or knowledge in MySQL or similar, looking to progress their career and take up more responsibility. The Role : Providing software application support, troubleshooting and queries over the phone to customers Supporting the 1st Lines Office based The Person : MySQL experience or knowledge IT support and application experience or similar Looking to develop and progress their career Reference : 21916 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
03/10/2025
Full time
Junior Applications Support (MySQL) Stafford 30,000 to 35,000 + On the Job Training + Career Progression Opportunities + Company Pension + Holiday Service Package Are you a Junior Applications Support or similar, from an applications or similar IT background, looking to take the next step in your career into in a MySQL focused role with a well-established bespoke software solutions company, offering company pension, holiday service package, on the job training, clear routes for career progression and more great company benefits? Do you want to join a pioneering software provider and support business, looking to grow and expand their team of expert IT support engineers as they maintain their high staff retention rate, offering great company benefits, company training and routes to progress and develop your IT career? On offer is a fantastic opportunity to join a well-established local SME software solution business, looking to revolutionise the care sector with their bespoke and cutting edge software solution. With over 20 years of establishment, this company is looking to grow their team as they go from strength to strength providing their solutions across the UK, offering career development opportunities and great company benefits. In this role you would be responsible for providing application support to customers, assisting end users with queries and troubleshooting as well as supporting the 1st lines. The ideal Junior Applications Support would have come from a similar background, with experience or knowledge in MySQL or similar, looking to progress their career and take up more responsibility. The Role : Providing software application support, troubleshooting and queries over the phone to customers Supporting the 1st Lines Office based The Person : MySQL experience or knowledge IT support and application experience or similar Looking to develop and progress their career Reference : 21916 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
IT Support Technician required by a well-established school near Watford. You must have good customer service skills and IT knowledge to join their existing team. Purpose of the Job Supporting staff and students with their technical issues over the telephone, via email and face to face A general technical; understanding of Network Servers & Support Skill set mostly Microsoft Packages, Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP & Firewall Skills required Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person. The ideal candidate needs to demonstrate Technical experience and ideally worked in a similar type of role previously. Ability to diagnose faults and solve technical issues Support existing users at different levels. Develop relationships with users and deploy projects Excellent communication skills, both written & verbal Understanding of web technologies, databases, cloud technologies would be a bonus. Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, 10, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, Azure, SQL, PowerShell, Visual Studio, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior IT Support Technician - Education
02/10/2025
Full time
IT Support Technician required by a well-established school near Watford. You must have good customer service skills and IT knowledge to join their existing team. Purpose of the Job Supporting staff and students with their technical issues over the telephone, via email and face to face A general technical; understanding of Network Servers & Support Skill set mostly Microsoft Packages, Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP & Firewall Skills required Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person. The ideal candidate needs to demonstrate Technical experience and ideally worked in a similar type of role previously. Ability to diagnose faults and solve technical issues Support existing users at different levels. Develop relationships with users and deploy projects Excellent communication skills, both written & verbal Understanding of web technologies, databases, cloud technologies would be a bonus. Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, 10, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, Azure, SQL, PowerShell, Visual Studio, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior IT Support Technician - Education
IT Support Engineer An exciting opportunity for an experienced IT professional to join a forward-thinking technology company, providing internal systems support across the UK and US. This role would suit someone with solid 1st and 2nd line IT support experience who enjoys working across a wide variety of infrastructure, including servers, networks, cloud platforms, and mobile devices, within a process-driven environment. Location: Lutterworth, Leicestershire - hybrid (minimum 2 days per week in the office, plus occasional travel to Bracknell and the US) Salary: £30,000 - £40,000 per annum benefits Requirements for Internal Systems Support Engineer Extensive experience in a similar IT support position (1st/2nd line) Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices Exposure to Linux, OS X, virtualisation technologies (e.g. VMware), Azure/AWS, and backup solutions Familiarity with ITIL frameworks and process-driven support environments Excellent troubleshooting, communication, and documentation skills Ability to manage multiple cases, mentor junior staff, and work collaboratively within a team Degree in Computer Science, IT, Engineering, or equivalent commercial experience Microsoft certifications (MCP, MCSA, MCSE) highly desirable Full UK driving licence Due to nature of travel to the US you must be eligible to travel under the US Visa Waiver Program, or have a US passport (along with right to work in the UK) Responsibilities for Internal Systems Support Engineer Provide 1st/2nd line IT support across the organisation via the internal service desk Assist with 3rd line issues and technical projects under guidance from senior staff Install, configure, and maintain IT hardware, software, and networks Manage incidents and service requests in line with SLAs Liaise with suppliers for IT equipment and services Contribute to and maintain the internal knowledge base Participate in rota-based working patterns covering extended support hours Join the on-call rota once fully trained Ensure compliance with internal documentation and process standards What this role offers: Hybrid working with regular office collaboration and occasional international travel Broad technical exposure across infrastructure, networking, cloud, and security systems A supportive, process-driven environment with training, development, and certification opportunities Applications If you would like to apply for this Internal Systems Support Engineer role, please send your CV via the relevant links! We're committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job-board, full contact details are readily available on our website).
01/10/2025
Full time
IT Support Engineer An exciting opportunity for an experienced IT professional to join a forward-thinking technology company, providing internal systems support across the UK and US. This role would suit someone with solid 1st and 2nd line IT support experience who enjoys working across a wide variety of infrastructure, including servers, networks, cloud platforms, and mobile devices, within a process-driven environment. Location: Lutterworth, Leicestershire - hybrid (minimum 2 days per week in the office, plus occasional travel to Bracknell and the US) Salary: £30,000 - £40,000 per annum benefits Requirements for Internal Systems Support Engineer Extensive experience in a similar IT support position (1st/2nd line) Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices Exposure to Linux, OS X, virtualisation technologies (e.g. VMware), Azure/AWS, and backup solutions Familiarity with ITIL frameworks and process-driven support environments Excellent troubleshooting, communication, and documentation skills Ability to manage multiple cases, mentor junior staff, and work collaboratively within a team Degree in Computer Science, IT, Engineering, or equivalent commercial experience Microsoft certifications (MCP, MCSA, MCSE) highly desirable Full UK driving licence Due to nature of travel to the US you must be eligible to travel under the US Visa Waiver Program, or have a US passport (along with right to work in the UK) Responsibilities for Internal Systems Support Engineer Provide 1st/2nd line IT support across the organisation via the internal service desk Assist with 3rd line issues and technical projects under guidance from senior staff Install, configure, and maintain IT hardware, software, and networks Manage incidents and service requests in line with SLAs Liaise with suppliers for IT equipment and services Contribute to and maintain the internal knowledge base Participate in rota-based working patterns covering extended support hours Join the on-call rota once fully trained Ensure compliance with internal documentation and process standards What this role offers: Hybrid working with regular office collaboration and occasional international travel Broad technical exposure across infrastructure, networking, cloud, and security systems A supportive, process-driven environment with training, development, and certification opportunities Applications If you would like to apply for this Internal Systems Support Engineer role, please send your CV via the relevant links! We're committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job-board, full contact details are readily available on our website).
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
2nd Line Technical Engineer - M365, Sophos - Cornwall- £30k - £36k Are you ready to step into a role that is massively backed by training and development? Do you want to be part of an established, growing MSP that will invest into your future? Are you someone who thrives in a fast-paced, client-facing support environment? Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT. What you'll be doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and Firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days per week for setups, PC installs or Firewall deployments Supporting 1st Line colleagues and acting as a mentor for more junior engineers Logging tickets, creating documentation, and contributing to the internal knowledge base What you'll need: MSP background - essential Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK driving licence and happy to travel locally to customer site Eligible for BPSS clearance What's on offer: £30k - £36k Industry-leading training and full certification support - Microsoft, CompTIA, Sophos Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles Hands-on role with lots of variety - technical problem-solving, site work, customer engagement Strong team culture and excellent support structure This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you're a 2nd Line Engineer with the right attitude and technical grounding, They will help you build the rest. 2nd Line Technical Engineer - M365, Sophos - Cornwall - £30k - £36k
29/08/2025
Full time
2nd Line Technical Engineer - M365, Sophos - Cornwall- £30k - £36k Are you ready to step into a role that is massively backed by training and development? Do you want to be part of an established, growing MSP that will invest into your future? Are you someone who thrives in a fast-paced, client-facing support environment? Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT. What you'll be doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and Firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days per week for setups, PC installs or Firewall deployments Supporting 1st Line colleagues and acting as a mentor for more junior engineers Logging tickets, creating documentation, and contributing to the internal knowledge base What you'll need: MSP background - essential Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK driving licence and happy to travel locally to customer site Eligible for BPSS clearance What's on offer: £30k - £36k Industry-leading training and full certification support - Microsoft, CompTIA, Sophos Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles Hands-on role with lots of variety - technical problem-solving, site work, customer engagement Strong team culture and excellent support structure This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you're a 2nd Line Engineer with the right attitude and technical grounding, They will help you build the rest. 2nd Line Technical Engineer - M365, Sophos - Cornwall - £30k - £36k
Junior 2nd Line Support Engineer Location: Hursley, 5x a week Clearance requirements - SC eligible 5yrs uk residency Salary : 28,000 per annum We are actively looking to secure a Junior 2nd Line Support Engineer to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Key Responsibilities Provide 2nd line support for critical applications and infrastructure in a high-availability environment. Respond to and resolve incidents escalated from 1st line support, taking ownership from diagnosis through to resolution or escalation to 3rd line/vendor where required. Ensure effective communication with users, clients, and delivery teams throughout the incident lifecycle. Proactively monitor systems and services to prevent issues, using tools such as Netcool and SolarWinds. Work collaboratively with IBM delivery teams, third parties, and stakeholders to implement service fixes and process improvements. Maintain detailed documentation of issues, fixes, and known errors to support continuous improvement. Participate in change management, patching, and system maintenance activities as required. Contribute to process and governance improvements, ensuring services are delivered efficiently and to best practice standards. Required Skills & Experience Proven experience in a 2nd line support or application support role within a live service/critical environment. Knowledge of: Netcool (event monitoring) ServiceNow (SNOW) or equivalent ITSM tool PowerShell scripting for automation and troubleshooting SQL (queries, troubleshooting) Oracle databases SolarWinds (infrastructure monitoring) Nice to Have (Desirable) Skills AIX (UNIX administration and support) IBM MQ (messaging middleware) AWS (EC2, VPC - cloud infrastructure basics)
26/08/2025
Full time
Junior 2nd Line Support Engineer Location: Hursley, 5x a week Clearance requirements - SC eligible 5yrs uk residency Salary : 28,000 per annum We are actively looking to secure a Junior 2nd Line Support Engineer to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Key Responsibilities Provide 2nd line support for critical applications and infrastructure in a high-availability environment. Respond to and resolve incidents escalated from 1st line support, taking ownership from diagnosis through to resolution or escalation to 3rd line/vendor where required. Ensure effective communication with users, clients, and delivery teams throughout the incident lifecycle. Proactively monitor systems and services to prevent issues, using tools such as Netcool and SolarWinds. Work collaboratively with IBM delivery teams, third parties, and stakeholders to implement service fixes and process improvements. Maintain detailed documentation of issues, fixes, and known errors to support continuous improvement. Participate in change management, patching, and system maintenance activities as required. Contribute to process and governance improvements, ensuring services are delivered efficiently and to best practice standards. Required Skills & Experience Proven experience in a 2nd line support or application support role within a live service/critical environment. Knowledge of: Netcool (event monitoring) ServiceNow (SNOW) or equivalent ITSM tool PowerShell scripting for automation and troubleshooting SQL (queries, troubleshooting) Oracle databases SolarWinds (infrastructure monitoring) Nice to Have (Desirable) Skills AIX (UNIX administration and support) IBM MQ (messaging middleware) AWS (EC2, VPC - cloud infrastructure basics)
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
2nd Line Technical Engineer - M365, Sophos - Cornwall- £30k - £36k Are you ready to step into a role that is massively backed by training and development? Do you want to be part of an established, growing MSP that will invest into your future? Are you someone who thrives in a fast-paced, client-facing support environment? Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT. What you'll be doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and Firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days per week for setups, PC installs or Firewall deployments Supporting 1st Line colleagues and acting as a mentor for more junior engineers Logging tickets, creating documentation, and contributing to the internal knowledge base What you'll need: MSP background - essential Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK driving licence and happy to travel locally to customer site Eligible for BPSS clearance What's on offer: £30k - £36k Industry-leading training and full certification support - Microsoft, CompTIA, Sophos Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles Hands-on role with lots of variety - technical problem-solving, site work, customer engagement Strong team culture and excellent support structure This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you're a 2nd Line Engineer with the right attitude and technical grounding, They will help you build the rest. 2nd Line Technical Engineer - M365, Sophos - Cornwall- £30k - £36k
21/08/2025
Full time
2nd Line Technical Engineer - M365, Sophos - Cornwall- £30k - £36k Are you ready to step into a role that is massively backed by training and development? Do you want to be part of an established, growing MSP that will invest into your future? Are you someone who thrives in a fast-paced, client-facing support environment? Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT. What you'll be doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and Firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days per week for setups, PC installs or Firewall deployments Supporting 1st Line colleagues and acting as a mentor for more junior engineers Logging tickets, creating documentation, and contributing to the internal knowledge base What you'll need: MSP background - essential Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK driving licence and happy to travel locally to customer site Eligible for BPSS clearance What's on offer: £30k - £36k Industry-leading training and full certification support - Microsoft, CompTIA, Sophos Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles Hands-on role with lots of variety - technical problem-solving, site work, customer engagement Strong team culture and excellent support structure This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you're a 2nd Line Engineer with the right attitude and technical grounding, They will help you build the rest. 2nd Line Technical Engineer - M365, Sophos - Cornwall- £30k - £36k
1st Line IT Support Engineer - Crawley - £28,000 - Hybrid Working!
Role: 1st Line IT Support Engineer
Area: Crawley
Salary: £25,000 - £28,000 - Hybrid Working!
Interviewing Immediately - Please apply ASAP!
A market leading client are looking to add an 1st line support engineer to join their every dynamic IT department. They work in the IT Services industry, so IT is at the forefront of the business.
They work with the latest technologies such as, Azure and migrations to Windows Server 2019. The IT manager fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects.
This is an outstanding opportunity for a junior IT professional to catapult their IT careers!
Personality is key. We are looking for someone who has the right attitude, a thirst for technology and someone who is driven to succeed.
Please do not waste anytime and apply right now!
Skillset:
** Windows Server
** Active Directory/Azure AD
** Office 365
** Networking (DNS, DHCP, TCP/IP)
** Virtualisation
Desirable:
** Hyper-V
** VOIP
** MSP Experience
Benefits:
** Outstanding Training Programme
** Hybrid Working
** Pension
** Exposure to the latest cloud technologies
The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at owen . smith @ intechnologygroup . com
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
01/06/2025
1st Line IT Support Engineer - Crawley - £28,000 - Hybrid Working!
Role: 1st Line IT Support Engineer
Area: Crawley
Salary: £25,000 - £28,000 - Hybrid Working!
Interviewing Immediately - Please apply ASAP!
A market leading client are looking to add an 1st line support engineer to join their every dynamic IT department. They work in the IT Services industry, so IT is at the forefront of the business.
They work with the latest technologies such as, Azure and migrations to Windows Server 2019. The IT manager fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects.
This is an outstanding opportunity for a junior IT professional to catapult their IT careers!
Personality is key. We are looking for someone who has the right attitude, a thirst for technology and someone who is driven to succeed.
Please do not waste anytime and apply right now!
Skillset:
** Windows Server
** Active Directory/Azure AD
** Office 365
** Networking (DNS, DHCP, TCP/IP)
** Virtualisation
Desirable:
** Hyper-V
** VOIP
** MSP Experience
Benefits:
** Outstanding Training Programme
** Hybrid Working
** Pension
** Exposure to the latest cloud technologies
The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at owen . smith @ intechnologygroup . com
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
